Process Support Resume Samples

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S Little

Sheldon

Little

7124 Judy Wall

Houston

+1 (555) 890 2567

7124 Judy Wall

Houston

Phone

p +1 (555) 890 2567

Experience Experience

Dallas, TX

Process Support Analyst

Dallas, TX

Jacobi-Herzog

Dallas, TX

Process Support Analyst

Ensures the timely and accurate completion of all reporting for Programs including but not limited to: Executive Reporting Packages, Change Requests, Change Control Board Agendas, Financial Tracking and Program On boarding Materials
Provides accurate and timely execution, with adherence of program/project governance along with program reporting processes to drive improvements in governance effectiveness
Ensure and enforce adherence to submission timelines from Project Managers (PMs) on status reports, Issues/Risks and Change Requests and reject submissions and consult Process Managers and Executive Assistant (EA) Manager on requests for Out of Cycle Agendas after cut-off
Provides guidance to on-boarding programs of PMSS processes and guidelines to ensure consistency across the programs and common application of project management principles
Collaborates with partners in the ongoing review of current processes and the development of new concepts to ensure adherence to the Simpler, Faster, Better Roadmap
Contributes to BMO Financial Group’s overall business results by making recommendations that significantly improve operational efficiency and effectiveness
Knowledge of Program/Project Management best practices, RBC PMF, Project Management Tools, Project Management process and the Project Life Cycle

San Francisco, CA

Process Support Engineer

San Francisco, CA

Bechtelar, Koch and Collins

San Francisco, CA

Process Support Engineer

Works closely with customer and FSO team to meet Managed and Comprehensive Service Agreement performance KPIs
Impacts quality of own work and the work of others on the team; works within guidelines and policies
Performs product and project presentations in coordination with sales and management
Support the fab by performing scanning electron microscopy or other metrology work
Plans and performs system start-up in phase T2: Performs Basic Process / AMAT Std. Process Verification
Coordinate NPI/TPI preparation works with product management team, and support NPI/TPI project fulfillments and production line setup
Plans and performs system start-up in phases T2 and T3: Develops processes according to customer specifications

present

Houston, TX

Process Support Representative

Houston, TX

Mertz-Ebert

present

Houston, TX

Process Support Representative

present

Organize and administer workflow in order to comply with our customer's requests in the turnaround time established
Provide guidance, direction and problem solving advice to others inside and outside the department
Teamwork oriented
Develop and update process documentation
Provide customer support via phone
Organize and administer workflow
Basic work sills and familiarity with on office environment

Education Education

Bachelor’s Degree in Related Field

Rutgers University

Bachelor’s Degree in Related Field

Skills Skills

Ability to lead medium sized project teams
Provides highly visible customer support through the performance of on-site installation, as well as overseeing any necessary diagnoses, troubleshooting, service, and repair of complex equipment and systems
Checks and approves operational quality of system equipment. Instructs customers in the operation and maintenance of the system
Knowledge of 2 or more processes on 1 or more technologies
Ability to plan and execute mid-level complex project
Ability to plan and execute mid-level complex projects and to lead medium sized project teams
Ability to work under pressure
Internal/external networking ability
Excellent communication, documentation, and teamwork skills
Excellent customer service skills

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15 Process Support resume templates

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Assistant Manager, Process Support Resume Examples & Samples

Subject Matter Expert for CSF end-to-end Sundry Service procedures and support for all RBC Financial Groups and Retail Operations fulfilment environments (includes RBC Banking Sales Units, Customer Support Functions, Royal Direct, Expert Advice Centre,Finance Shared Services, etc.)
Responsible for ensuring clear, consistent, and relevant CSF procedures and ensuring streamlined procedures are in place in relation to the decision making process for any Sundry Service
Accountable and responsible in assisting Process Owners for existing Retail Operations Procedures and Guidelines including research, analysis, writing, updates, maintenance, key stakeholder sign off
AO - Personal Deposit Account Opening
AM - Personal Deposit Account Maintenance
PSC Account Switch Procedures
PSC Account Open
AC - Account Closed
G4 - Mentally Incompetent
G6 Powers of Attorney
G8 Trust Accounts
Provide support to new project and initiative requirements on behalf of CSF. On site support, trouble shooting, escalations, and post implementation reporting
Ensure CSF’s adherence to Legal, Tax, Privacy, Risk and Compliance requirements and works closely with key business stakeholders to ensure mitigation of operational risk and client reputational risk
Support the delivery of all procedural/process and service related functions specific to any new projects/initiatives that impact CSF Sundry Services

Aml-process Support Analyst Resume Examples & Samples

Act as a liaison between all Cross Sector business functions and the Cross Sector Technology Team to provide process support and solutions to the business
Monitors production systems, jobs and processes, troubleshoots and resolves production issues
Responding to and addressing problems identified by users and by monitoring processes
Collaborate closely and provide services to developers, analysts, and other technology resources with a constant focus on continuous process improvement
Actively identify areas of improvement to ensure system stability and ease of maintenance
Support infrastructure update and maintenance
Align operational strategies, business processes, and systems to achieve substantial benefit to departmental performance
Participate in conducting User Acceptance Testing and Production Validations for new database/system implementations, to include test script composition & execution
Help facilitate current and future product and process migrations
Provide written and verbal communications to Management Team and Business Users on an as needed basis including but not limited to project status updates, functional changes that impact business process, and recommendations based on analysis conducted
Undertake a variety of ad-hoc projects to improve the efficiency and effectiveness of data management and business operations
Serve as the Subject Matter Expert for Case Management Tool Functionalities and the Cross Sectoring Monitoring preprocessing, process, and workflow
Conduct cross functional analysis to identify Data Quality issues, process gaps, and potential system enhancements, identifying and proposing business solutions
Oversee and maintain department-wide Virtual Tickets and Change Requests, collaborating with Technology team to see through deployment of fixes
Solid understanding of the business/technology relationship
Demonstrates a thorough understanding of Change Management, Configuration Management and Release management principles
Ability to translate between technical and non-technical people
Ability to thrive in a challenging, fast paced environment
Ability to manage multiple projects & tasks with multiple priorities
Ability to facilitate compromises and resolve conflicting requirements
Solid interpersonal skills
Proficient using collaboration tools and Microsoft office products, specifically Word and Excel. Visio, Access and Microsoft Project proficiency a plus

Senior Manager, Operations Process Support Resume Examples & Samples

Delivers ongoing leadership direction and coaching for all staff to ensure that operations, service and support requirements and expectations are fulfilled based on the “Our Way” model
Oversees the implementation of all Human Resources programs and initiatives, consistent with the general directions and strategies provided at the enterprise and divisional levels, including
Possesses a university degree/college diploma in Computer Science or equivalent work experience, and/or 10+ years’ experience in an IT environment (development, infrastructure, application, operations and support) and 3+ years of management experience
Completion of industry certifications in related areas of specialty i.e. MCSE, ITIL, PMP, etc. and leadership training is considered an asset
Demonstrates expert technical knowledge of related Network technologies/EI platforms including Microsoft/Intel, and solid/advanced understanding of other EI platforms/technologies
Demonstrates expert knowledge of infrastructure systems and architecture, access controls, risk management and other supported or related systems or applications
Demonstrates expert knowledge of regulatory obligations for technology infrastructure in financial institutions
Maintains advanced knowledge of current IT industry standards and trends
Exhibits advanced knowledge of Bank’s policies, procedures and methodologies
Maintains advanced experience and understanding of ITIL
Demonstrate expert understanding of BMO’s Problem and Change Process
Possesses exceptional relationship management skills with the ability to influence
Exceptional analytical, decision making and problem solving capability
Possesses expert communication skills, both written and verbal
Possesses advanced leadership skills
Possesses advanced facilitation and conflict management skills
Demonstrates advanced people management and negotiation skills
Is able to prioritize and manage time effectively
Is able to motivate and influence team members, establish priorities and set project direction
Illustrates advanced business acumen
Is self-motivated and goal-oriented

AML Process Support UAT Resume Examples & Samples

Familiarity with AML Ops processes, systems, and Global Standard policies a plus
Ability to manage multiple projects and releases simultaneously
Proficiency in Windows applications (Word, Excel, etc)
Testing experience a plus
Familiarity with CitiCMT Actimize a plus

Process Support Analyst Resume Examples & Samples

Owns and controls all PMSS processes applicable to their assigned Programs and be responsible for identifying/analyzing processes that are ineffective, or redundant leading to non-value add activities
Ensures the timely and accurate completion of all reporting for Programs including but not limited to: Executive Reporting Packages, Change Requests, Change Control Board Agendas, Financial Tracking and Program On boarding Materials
Maintains the various Program Change Control Logs for projects, ensuring all stages of approval or rejection are documented in a timely fashion
Provides accurate and timely execution, with adherence of program/project governance along with program reporting processes to drive improvements in governance effectiveness
Ensure and enforce adherence to submission timelines from Project Managers (PMs) on status reports, Issues/Risks and Change Requests and reject submissions and consult Process Managers and Executive Assistant (EA) Manager on requests for Out of Cycle Agendas after cut-off
Accountable for maintaining the financial tracker for projects, utilized by PMSS, Finance, IT and PMO as the authoritative source for accurate financial record from initiation to closure of each project
Accountable for providing, accurate, timely and value add quality assurance/control feedback to Program and Project Managers
Accountable for all content relating to processes (handbooks, templates, guidelines, standards)
Provides guidance to on-boarding programs of PMSS processes and guidelines to ensure consistency across the programs and common application of project management principles
Responsible for audits and assessments, includes regular internal assessments based on the PMSS Quality Management Guidelines and project specific requirements
Partners with Program Management resources to coordinate archival of project documents in accordance with audit requirements
Designs, implements and updates the physical and logical program libraries and SharePoint site content
Collaborates with partners in the ongoing review of current processes and the development of new concepts to ensure adherence to the Simpler, Faster, Better Roadmap
Superior working knowledge of SharePoint
Ability to facilitate workshops and provide training on technical tools utilized by department
Superior attention to detail required to create high quality executive and management reports, and to conduct quality assurance
Excellent communications and interpersonal skills required to facilitate interactions with all levels of program executive, management and staff
Knowledge of Program/Project Management best practices, RBC PMF, Project Management Tools, Project Management process and the Project Life Cycle
Proficient in Microsoft Excel and other Microsoft Office tools
Ability to act as an agent of change
Experience with MKS Integrity Tool (Risk & Issues), MS Project and MS Visio an asset

Process Support Administrator Resume Examples & Samples

Raising Journals and understanding the consequent impact on cost centres
Creating bills to clients and others (Resource, Sundry, Zero, Inter-Territory & Credit notes), with/ without VAT as appropriate, and ensuring understanding of how this will impact revenue in profit centres
Raising an engagement and the corresponding contract/contract line in order to deal with a billing request
Creating cost reports, against budgets, highlighting and explaining variances, transferring transactions as approved and recovering costs when appropriate
Using “Business Warehouse” reports to produce meaningful reports that give budget holders detailed or summarised information
Using finance reporting tools to extract ad-hoc reports
Providing a high level of Customer Service in addition to understanding the need to provide a seamless service
Checking accuracy of invoices and providing General Ledger coding
Providing finance Transactional support to internal clients
Keeping accurate and secure electronic records of incoming data and an audit trail of work-in-progress as a back-up
Creating monthly statistics of performance
Experience and strong interest in Accounts and Finance
Experience in utilising SAP or an established Accounting package
Intermediate Microsoft Excel skills (proficient in use of formulas, V-lookups and Pivot tables)
Ability to prioritise and work within strict routine deadlines
A methodical approach with a high regard for accuracy and detail
Good written, telephone and verbal communication and inter-personal skills
Basic awareness of PwC’s organisation and the services it offers
Numerical and problem solving skills
Experience in building and maintaining Microsoft Access databases
Automating processes through the use of macros
Successful applicants are likely to be ambitious, able to demonstrate an ability to learn quickly, and have a work ethic that drives them towards delivering accurate work on time

Process Support Analyst Resume Examples & Samples

Ensures administration of daily incident activities are applied and completed through established processes (ie. ITIL)
Performs required governance through the respective processes
Monitors, identifies, investigates and updates required details following the respective processes
Prepares and provides required reports and/or graphs for tracking, trending and other reporting requirements
In conjunction with the Problem Manager, facilitates or participates in required meetings
Participates in team communication ensuring activities are implemented according to established Process Standards and Schedules/Deadlines
Advises and communicates status, progress and issues to appropriate team members, groups and COEs
Identifies and refers to Sr. Problem Manager, any potential bottlenecks as well as opportunities for improvement
Facilitate High / Critical Incident Resolution for EDMTS focused on Incidents (TRT mgmt.)
Facilitate investigation & resolution of breached incidents
Interface with MIRT for EDMTS Involvement
Package results for Problem Management for Solution investigations
Review incident quality and associations and remedy or provide recommendations for process improvement
Accountable for incident trend analysis
Provides SLA/OLA Incident Governance
Facilitate EDMTS Incident Meetings
Liaise with other Incident Management teams
3+ years of experience in BMO IT environment
Post secondary education – College Diploma or University Degree preferably in a related discipline but not mandatory
Good knowledge of BMO IT standard operating systems, applications, associated tools, and networks
Strong working knowledge of ITIL Processes, Keptner
Good knowledge of BMO IT organization and processes
Self-motivated and goal-oriented
Ability to prioritize effectively and multi-task
Excellent attention to detail, accuracy
Ability to understand complexity in environments and potential for cross impact
Exceptional interpersonal and communication skills
Excellent and demonstrated analytical skills
Ability to resolve conflicting issues
Strong technical aptitude, some technical troubleshooting experience & methodology (EDMTS scope minimum)
Meeting facilitation
Strong working knowledge of Excel, Remedy, Tableau (an asset)

Operations Process & Support Manager Senior Resume Examples & Samples

Bachelor’s degree in business or related field preferred but not required. Additional Experience would be accepted in lieu
Of education
7+ years of management experience
Candidates should be customer focused, possess strong communication/execution skills, desire to work in a rapidly changing environment and a passion around collaboration
Candidates must have the ability to quickly synthesize complex problem identification and problem solving processes, demonstrate understanding of business drivers, and the ability to communicate effectively with all levels of the organization
Default Management background preferred but not required
Six Sigma/Lean or other related quality management methodologies

Operations Process & Support Senior Manager Resume Examples & Samples

Identifying, collaborating on and utilizing voice of customer/customer care/complaints/cross-functional coordination/survey information and drive actions and accountability
Assure identification and follow up of appropriately designated action items/resolution for customers
Identify trends and provide focus for resolution or recognition; influence and support change for long-term positive outcomes and to eliminate repeat issues
Identify, create and equip Bank Operations teams with processes for addressing internal and external customer experiences
Assure consistency in delivery within Bank Operations (includes training, expectations, coaching, performance, etc.)
Assure coordination with efforts across the bank for optimal leverage and impact; tie in to appropriate meetings and initiatives
Establish, modify and address SLAs expectations with LOBs/other units where applicable/address at all levels of performance management routines and documents related to those SLA
Identify, establish and implement sustainable, impactful routines for support and sustainment; collaborate on general training plans for new and existing employees; assist with oversight of priorities and capacity
Consult on action planning and meeting facilitation; assistance with “inspecting what’s expected” and follow up
Lead/support onboarding, ongoing growth and development training plans, career paths, etc

Operations Process & Support Senior Manager Resume Examples & Samples

Supporting the Lending Services Operating Groups with Procedural support for both new and updates to required procedures
Establishing key relationships within Lending Services and across business and support areas
Ensure PNC’s Risk Management culture and compliance requirements are adhered to within both new and existing procedures
Lead and develop a team of Procedures Analysts to perform at the expected quality and service levels expected by PNC business partners
Facilitate and foster an environment based on employee development and engagement
7+ years of prior management or equivalent experience required
Bachelor’s degree in Business, Operations or related field
Significant prior experience in Regulatory, Compliance, and Oversight fields
Significant prior experience in Procedures

Senior Operations Process & Support Manager Resume Examples & Samples

Business rules engine and workflow design experience
Must have knowledge of all applications within the Consumer Default space as well as their capabilities and limitations
Ability to learn and understand the technology terminology especially when solutions are presented by IT partners
High technical aptitude. Do not need to be a developer, but should have a strong understanding of the system development life cycle
Lending operations experience. Emphasis on Consumer Default preferred but not required
Background with loss mitigation workout programs a plus
7+ years of management experience required
Bachelor’s degree preferred, High School diploma required
Experience leading a team in a high paced, high performance position
Experience in application design, development, management, and support
Operations management
Vendor relationship management
IT Management

Business Process & Support Analyst Resume Examples & Samples

Recognised educational qualifications to diploma level
PC Literate (Microsoft Office to intermediate level, Outlook and Internet)
Excellent personal organization, planning and time management
Fluent in English written and verbal

Operations Process & Support Senior Manager Resume Examples & Samples

Bachelors degree in business or related field preferred but not required. Additional experience would be accepted in lieu of education
Typically 7+ years of management experience. Additional Experience would be accepted in lieu of education
7+ Years of Industry Specific Experience or other Complex Process Management Experience
MS Office and Excel skills
Solid written and oral communications capabilities
Tableau Desktop, SAS, Toad/Oracle or other BI tool experience is highly preferred
Statistical modeling experience
Banking/Financial services experience
MBA or masters of computational finance is preferred but not required

Funder Process Support Coordinator Resume Examples & Samples

Strong analytical and organisational skills with the ability to work both independently and with others
The ability to manage competing priorities and work at a fast pace
Strong PC skills with proficiency in Microsoft Office
Excellent and professional written and verbal communication skills
The ability to operate in a multicultural environment
Experience in an office environment would be desirable, as would experience of publishing and production processes
An understanding of open access would be desirable, but not essential
Education to degree level is desirable

PM Tools & Process Support Analyst Resume Examples & Samples

Document software errors and enhancement requests and submit them to EPPM product support
Be knowledgeable about the organization’s work management processes
Be knowledgeable about the organization’s planning, scheduling and timesheet reporting practices
Working knowledge of project management principles is an asset

Deployment Process Support Resume Examples & Samples

Minimum bachelor's degree (preferrably in Computer Science, Mathematics, or Finance)
Minimum intermediate-level skill of excel
Logical thinker

Process Support Representative Resume Examples & Samples

Enter and audit data in software systems -- Accounts & Freight Payable related
File a variety of documents based on type, date, supplier or carrier code, or other appropriate identifiers
Handle personal and confidential information on a regular basis
Coordinate with 3rd party suppliers, both internal and external, the distribution of documents or materials
Develop and update process documentation to be in compliance with Sarbanes-Oxley requirements
Prepare, scan, index, verify and archive materials according to documented procedures
Provide customer support via phone
Train others as needed
Organize and administer workflow
Basic work sills and familiarity with on office environment
Minimum of high school degree or equivalent work experience
Several months of job-related experience
Personal computer skills
Willingness to learn new technologies
Problem solving capabilities
Must pass data entry testing
Express themselves clearly
Knowledge of Caterpillar systems
Knowledge of MS Office applications

Smarter Process Support Engineer Resume Examples & Samples

Reviewing diagnostic information
Troubleshooting and problem recreation
Debugging complex product issues to determine course of action and/or solutions
Demonstrating product proficiency by obtaining and maintaining applicable product certifications
At least 1 year experience in operating system administration (Windows/Linux/UNIX)
At least 1 year experience in Java development (including related technologies, e.g.: Extensible Markup Language (XML), Enterprise Java Beans (EJB), JavaServer Pages (JSP), Servlets, and Web services)
At least 1 year experience in Application and web server administration and implementation
At least 1 year experience in databases such as DB2, Oracle or MS SQL

Sales Process Support Resume Examples & Samples

Bachelor's degree and above
Passion and interest in pursuing a career in educationDigital savvy and high learning agility to quickly master and apply new technologies
Strong presentation skills and communication skills
Fluent in spoken & written English

Manager Technology & Process Support Resume Examples & Samples

Support and provide ongoing guidance to the Shared Services Hubs
Ensure that all appropriate controls are maintained to minimize risk to the Bank
Provide feedback and recommendations for proposed changes to processes in order to continually improve service levels
Identify ways to improve processes surrounding Corona
Develop programs and/or training material in order to deliver workshops for the reconciliation team
Analyze general ledgers and identify accounts that meet criteria and parameters which allow for migration in Corona
Ensure production issues are escalated in a timely manner and monitored to resolution
Continuously improve the effectiveness and efficiency of Corona by recommending adjustments to the application’s parameters to improve matching rates and reconciliation efficiency
Act as the intermediary between Hub PSCs and IOSS, Toronto
Define, create and manage applicable actions plans as appropriate
Ensure the successful implementation of assigned Bank Initiatives and Projects for systems, products and new or enhanced procedural changes
Reviewing and vetting new procedures, circulars and manual updates as they relate to General Ledger processes and centralized processes
Reviewing training strategies and programs to ensure staff are provided the proper tools to work with the operational and systems changes
Prepare project documentation
Prepare detailed procedures (e.g. manuals, handbooks, user guides, job aids, and obtain stakeholder sign-off)
Prepare detailed implementation/communication strategy and implementation procedures/instructions
Complete/coordinate project plan activities in concert with other team members and stakeholders
Perform testing to confirm proposed solutions work as intended and costs / benefits are achievable as per agreement/sign-off
Obtain stakeholder agreement to implementation rollout
Support the implementation of business projects
Monitor benefits as planned and ensure it is realized
Monitor implementation results against the established measures of success
Keep management and stakeholders informed through periodic status reports and through immediate advice of significant issues
Participate in the documentation surrounding the changes or enhancements that ultimately reduce costs and improve productivity/controls and service levels
Maintain up-to-date knowledge of Corona and ensure application is performing at optimal levels
Remain current and knowledgeable of the Bank’s products and ongoing initiatives
Solid knowledge of ICA/IBA accounts
Solid knowledge of SG parameters and General Ledger mapping environment
Solid knowledge of general ledger reconciliation processes including: suspense accounts, GO888
Solid knowledge of Corona (automated reconciliation system)
Ability to provide high level of service to the units while managing /dealing with ongoing unexpected and uncontrollable procedural/system changes
Solid knowledge of Bank regulations, policies, procedures and branch operations
Knowledge of the Bank’s Human Resource policies, practices, Health and Safety laws and other regulations
Good knowledge of LAN/PC Operations & Applications
Thorough computer skills using standard software - Microsoft Office, Lotus Notes
Thorough understanding of IBP, Scotia Globe Operating System, Impromptu, On Demand, Excel, and PowerPoint
Thorough knowledge of organizational structure standards and software – Org Plus
Thorough knowledge of project management techniques and software - Microsoft Project
Thorough knowledge of the Bank's business case procedures
Expert written and verbal communication skills in English

Manager Process Support Resume Examples & Samples

Identify opportunities for service or efficiency improvement
Maintain a network of contacts with the client, service user and IB partner groups
Solicit contacts for problems and suggestions
Research existing procedures, systems, volumes, and time standards
Complete reviews to understand and quantify existing workflows and workloads
Engage Stakeholders
Recommend viable improvement opportunities for further consideration/action
Lead and/or participate in the review of a business process and/or department that results in recommendations for improvements to process and structure that are effective and efficient and that can be measured and ensure that risk is minimized
Business analysis and effective alignment of services
Elimination of redundant or ineffective procedures
Changes to policy that result in increased productivity or value to customer with little increase in risk
Viable technological & structural improvements
Enhanced customer service experience
Develop strategies and recommendations, including related process maps, business benefits & costs and implementation & training strategies/plans
Gain agreement to solutions
Coordinate and develop pilot/proof of concept as required
Analysis of data to quantify benefits and assess costs
Develop/contribute to implementation planning activities
Participate in presentations and meetings with Senior Management
Initiate, manage and deliver projects by working independently or within cross-functional teams
Collaborate on and/or develop proposals and business cases
Establish milestones and assess work effort
Coordinate project plans and track progress
Utilize project templates to create required documentation
Effective utilization of project resources
Provide consultation to Service Units through implementation
Support the resolution of procedural/systems problems encountered during implementation
Manage project costs within budget
Manage planned benefits
Provide independent process improvement expertise to IB partner groups by
Providing assistance with the preparation of business cases
Strong skills in facets of re-engineering and design (strategy processes, business performance management, process management, facilitation skills, improvement methodologies, change management, process management, business assessment)
Ability to access processes from both a service and operational risk perspective
Working knowledge of branch regulations, policies, procedures, systems, operations and functions
Thorough knowledge of data analysis techniques and software – Excel/Access
Thorough knowledge of organizational structure standards and software - OrgPlus
Thorough knowledge of process mapping and organizational structure assessment techniques – Visio
Demonstrated ability to write concise business cases
Demonstrated ability to access systems design and test plans
Thorough knowledge of Shared Services policies and procedures
Thorough knowledge of the Bank's operations and human resources policies and procedures

Process Support Representative Resume Examples & Samples

Enter and audit data in software systems
Develop and update process documentation to appropriately reflect the steps needed to perform each of the team’s processes and make sure those comply with CPS Guiding Principles
Provide customer support via phone and resolve inquiries
Organize and administer workflow in order to comply with our customer's requests in the turnaround time established
Running and auditing reports vs spreadsheets including follow up with missing information
Implement process improvements steps to ensure team goals are achieved
Must have a willingness to learn new technologies, strong analytical skills and problem solving capabilities
The position typically requires a minimum of a high school degree or equivalent work experience
It is important for the incumbents to express themselves clearly and have strong written and oral communication skills
Must have proven ability to maintain confidentiality
Good office desktop and web applications knowledge
Previous human resources job or academic related experience
Previous PeopleSoft and Peregrine experience

Assistant Manager Process Support Resume Examples & Samples

Responsible for developing clear, consistent end to end processes to support the day to day Cards and Transactional Service Centre.(CTSC)
Accountable to ensure proactive reviews are completed to ensure that all supported processes are up to date, and ‘simpler, faster & better&#8217
Provide support for new projects or initiatives requirements on behalf of Card Operations
On site support, escalations for the CTSC
Overall accountable and responsible for the mandated procedures and guidelines including research, analysis, writing, updates, maintenance, translation, key stakeholder sign off and publishing
Prepares/Assists in completion of detailed documentation, process maps and operating guidelines for Initiatives or Projects that impact Card Operations
Identifies and leverages best practices
Utilizes effective tools and resources to dive deep into identified client irritants and process efficiency/effectiveness gaps. Completes cause and effect analysis and recommends sound operational/fulfilment process resolution for front to back processing and fulfillment
Proactively identifies innovative opportunities to enhance client experience and business/process efficiency and effectiveness. Understands full impact of end to end business process and balances converging forces of superior client experience and business results accordingly
Draws on in-depth product/process knowledge and keen operational mindset to ensure regulatory/compliance reporting requirements are met and incorporated within the application process therein, mitigating operational risk factors
Assists and validates system/project functionality (UAT) and interdependencies of the end to end process with stakeholders and the overall client experience. Acts immediately on change requirements to ensure initiative is on time, on budget and within scope

Process Support Representative Resume Examples & Samples

Intermediate English Proficiency
Must be legally authorized to work in Panama
Data entry knowledge

Process Support Representative Resume Examples & Samples

Submit your resume in English
Please only apply if you are interested in this job as you will only be evaluated for this opening
Basic work skills and familiarity with on office environment
Must pass English and data entry tests

Process Support Representative Resume Examples & Samples

Analyze a variety of requests and check each for completeness, in order to process according to type, date, or other appropriate criteria
Handle and keep confidentiality of supplier data on a regular basis
Support internal/external customers by providing GP related information, retrieved from various software systems, which will allow the performance of sub-sequent processes
Review requests received through various sources (share drives, multiple e-mail and fax inboxes, internal web pages and tickets) to identify grief items prior to processing and enter data into various software systems (EIM, IMAP, among others)
Provide ongoing customer support and follow up to requested services, either directly or by partnering with other areas of Global Purchasing
Analyze requests thoroughly before processing. Check each request for completeness in order to process according to type, date, or other appropriate criteria
Gather information from customers necessary to complete process steps
Provide guidance, direction and problem solving advice to others inside and outside the department
Develop and update process documentation to appropriately reflect the steps needed to perform each of the team’s processes and make sure those comply with Global Purchasing Practices and GP Ops process guidelines
Actively participate in continuous improvement initiatives and/or implementing changes as requested and approved by process owners
Run reports as appropriate, and perform root cause analysis when necessary, in response to escalations
Organize and prioritize workflow
Lead in complying with the team goals
Support team’s leadership and distribute workloads
Provide on-the-job training using available documentation and Standard Worksheets
Create Peregrine, Remedy tickets, or GP-SSC tracker entries to log customers’ requests and assign them appropriately
Basic work skills and familiarity with an office environment
Minimum of a high school degree or equivalent work experience
Have a willingness to learn new technologies, strong analytical skills and problem solving capabilities
Ability to express themselves clearly and have strong written and oral communication skills
PC skills, including Microsoft Office

Reward Key Process Support Resume Examples & Samples

Support in the definition, planning, execution and governance of the global commitment process
Assist in the preparation of presentations for senior management, in particular during Core Cycle
Help with the management and coordination of internal and external compensation-related audits and provide support in the execution of actions resulting from such audits
Perform adhoc analyses on a wide variety of Reward topics impacting global populations, such as commitment spends and regulated employee identification queries

Process Support Technician Resume Examples & Samples

Post high school training in equipment maintenance. Prefer Associate’s Degree in Process Technology
Minimum 2 years’ experience working with industrial and/or chemical processes. Five years of applicable industrial experience is preferred. Robotics experience is a plus
Strong trouble shooting and resolution skills a must. Ability to repair various pieces of integrated equipment
Skilled in manufacturing processes, including operating, maintaining and cleaning automated equipment
Very detail oriented and organized
Record of good attendance. Flexible with start/quit times
Superior time management skills, ability to work independently for the benefit of optimizing production hours
Possess strong computer skills
Ability to read and understand equipment technical manuals
Be able to work in small areas or hard to reach positions

Process Engineer / Process Support Engineer Resume Examples & Samples

Conduct hardware and process characterization using design of experiments
Analyze and interpret data using statistical methods
Support field resources during installation and warranty
Develop best-known-methods (BKM's) and continuous improvement projects (CIP's)
Troubleshoot failures and perform root cause analysis

Director of Business Process Support Resume Examples & Samples

Provide leadership to the BPS Team Leaders in the daily execution of support processes. Establish and maintain an internal BPS governance structure including team meetings, quarterly planning meetings, performance hubs etc. Align with Shared Services governance activities, performance management, stakeholder engagement and reporting programs
Maintain and evolve the BPS mission and operating model to meet changing needs of the Business and Functions. Oversee the development and deployment of new and changed support processes
Oversee the development of performance scorecards and monitor BPS process and service performance. Intervene proactively to improve performance. Collaborate with Shared Services & other Functional leadership to support the improvement of end to end Front office and Back office process performance
Lead the development and management of BPS budgets in support of Shared Services overall budget and performance targets
Serve as Chair of the US ERP Governance Council. Duties include collaborating with Council leadership and members to establish a strategic vision and direction for the Back Office, chairing and providing direction to council meetings and maintaining the appropriate balance between planning and oversight activities
Oversee the activities of the BPS Governance Team in the support of ERP Governance activities, including calendar maintenance, preparation of agendas and pre-reads, management of action items, execution of supporting communication plans and engagement networks (e.g. VP network, Advisory Group)
Oversee BPS activities to engage in Front Office governance and planning activities
Represent the US Back Office and in-scope Front Office applications in Three Year road-mapping and IS investment planning activities. Advise Shared Services leadership and US Back Office executive sponsors on planning activities, priorities and future opportunities
Advise US Back Office Executive Sponsors on the integration of US Back and Front Office initiatives with development of Growth Playbook portfolios
Work collaboratively with the IS Program Delivery managers to develop annual program plans for the Back Office and in-scope Front Office applications in support of the IS Investment plan. Identify BPS support requirements and oversee the completion of BPS projects support activities
Oversee execution of controls and compliance activities for the Back and Front Office portfolio, including SARBOX, and IT General Controls
Lead the planning and execution of professional development and “P4G” activities for the BPS organization and support timely and effective completion of Shared Services programs
Coordinate with Shared Services leadership to support compliance, risk, resilience, ethics, business continuity requirements for Shared Services
Influential and energetic business leader with drive and ambition
Strong record of strategic leadership and demonstrates the ability to guide a diverse workforce
Results oriented leader with proven experience at influencing executives
Proven critical thinking and problem solving skills
Superior strategic planner with a particular focus on long term capability and system improvement planning to deliver evolving business needs
Ability to establish a high level of confidence with all stakeholders
Ability to bring creative and innovative operational approaches to the business
Success in leveraging technologies to drive cost efficiencies and process improvements
Extensive knowledge of company policies, procedures and standards
Exhibit high standards of commitment and integrity
Proven interpersonal and team building skills including the ability to build and sustain productive and collaborative relationships and motivate in an effective manner
Able to communicate clearly and succinctly and is effective in all manner of presentation settings (i.e. one to one, groups, peers, direct reports and leadership)
High level of interpersonal savvy and organizational agility; knows how to get things done through influencing, formal and informal networks
Champion and leader of change with ability to influence and drive change at all organizational levels
Process-oriented with strategic end-to-end process focus
Collaborative cross functional work approach building solid working relationships
Bachelor’s degree is required. MBA or equivalent degree is highly desired
8 Years’ experience leading support organizations of similar size, scope of services and complexity
Working knowledge of SAP enabled Back Office platforms and how they are integrated with Operations, Customer and other platforms
Strong knowledge of strategic planning, ITIL, change management, governance and program management leading practices
Basic knowledge of best practices for reporting and data governance, user access, controls and compliance
Strong knowledge of trends, practices and policies affecting the industry and business
Demonstrated ability to interact with and influence senior leadership and peers
Ability to stay current with developments in the fast-moving utilities marketplace, anticipate future needs and recommend appropriate action
Strategic agility and financial acumen
Strongly demonstrates all of National grid’s leadership qualities and capabilities

Process Support Lead Resume Examples & Samples

Leading worldwide process engineering projects through the DMAIC and/or Kaizen Event methodologies for the Seller Support teams
Engaging with key stakeholders and teams (such as SOP, Training, IT Development, Seller Experience and field Operations) to gain alignment on project charters, implementation plans and success metrics
Reviewing, prioritizing and categorizing global process engineering opportunities
Evaluating completed DMAIC/Kaizen Events projects for local relevance by local management team, make recommendations, and support implementation
1-3 years of experience in a similar role
Bachelor’s Degree in related field
Kaizen event leadership experience
Success implementing technical projects
A Six Sigma Green Belt or Black Belt

Collections Process Support Associate Resume Examples & Samples

Serve as project lead for regulatory procedure implementation and process improvement initiatives as assigned. Coordinate department training and or communication protocols, including in-services
May serve as primary problem solver for regulatory issues to field operations
Assure effective internal and external communication between all department levels and functions to foster teamwork and enhance operational success. Actively participate on cross-functional teams to support communications, problem management and process improvement
Visit blood drives and/or collection sites to asses for compliance and standardization

Analyst Customer Process & Support Voice Resume Examples & Samples

Working knowledge of Ms excel and other Microsoft office tools
Understanding of PeopleSoft financial systems and other financial tools as applicable
Proven ability to be a team player
Basic Accounting knowledge
Bachelor's or Master's Degree in Commerce through regular school of learning
MBA in Finance (Regular or Correspondence) preferred
Fresher / 1+ year experience working in Finance or Accounting in a system admin based profile
ACCOUNTABILITY

Process Support Engineer Resume Examples & Samples

Perform test setups for running the electron beam exposure equipment
Process wafers on electron beam coat tracks and exposure equipment as per process specifications
Support the production and development fab in other ways as needed
Analyze electron beam exposure files to verify accuracy
Support the fab by doing scanning electron microscopy or other metrology work
Demonstrated understanding of semiconductor processing techniques and equipment whether through coursework or hands-on lab experience
Desire to work exclusively in a semiconductor clean room environment
Experience with electron beam lithography equipment
Experience with SEM characterization
Excellent communication, documentation, and teamwork skills

Business / IT Process Support Resume Examples & Samples

Establish and build relationships with key stakeholders in the Cluster organization
Acts as a natural communication point as IT representative with the business stakeholders
Facilitate a convergence of business ideas with IT delivery
Assist the business in driving the delivery of business benefits from IT and process improvement initiatives
Represent IT in local Business initiatives
Work with the central project teams and local management team to ensure the local business environment and requirements are understood
Act as a change agent in the Cluster organisations
Manage role based security within the local organisations
Prepare & Send sales reports to sales Account managers on monthly bases
Experience of managing customer expectations with the ability to translate into IT requirements
Demonstrable experience of managing projects, including risk management
Strong range of analytical skills and attention to detail
Technical skills: SQL+++, Microsoft SQL Server +++, Microsoft access++, Operating system i-Series, Programming language RPG+
Excellent oral and written communication skills at all levels and with different cultural groups
Planning capacity, communication and presentation skills
Spoken and written German
Spoken and written English and French

Process Support Analyst Resume Examples & Samples

2+ years of business process experience
Experience on a large project team
Basic knowledge of software development lifecycle, including design, development, test, build, deployment processes and timelines
Familiarity with Six Sigma, Kaizen and other process improvement methodologies
Global experience across several markets
Contact Center (Phone, email, chat support) support experience
Basic knowledge of the program management lifecycle and project management tools
Convert data to make it analysis- ready through basic descriptive, aggregations, and pivots

Process Support Representative Resume Examples & Samples

Prepare, enter and audit data in varied software systems
File a variety of documents based on employee’s information in the HR department
Maintain customer confidence and protect operations by keeping information confidential
Develop and update process documentation
Teamwork oriented
Clarify customer’s information using tools such as emails, phone, etc
Contributes to team effort by accomplishing related results as needed
Completed high school degree
Good computer skills and willingness to learn new technologies
Mid-level proficiency in the use of MS Office applications
Excellent customer service skills with strong analytical and problem solving capabilities
Strong work ethic and desire to exemplify company values of Integrity, Excellence, Teamwork, Commitment and Sustainability
Understanding of data confidentiality
Strong attention to details skills
Focus con deliver the best results based on the organization quality guidelines
Must have an high intermediate level of written and verbal English skills
Must pass Data Entry testing and English Assessment testing
Bachelor's degree in progress or 6-12 month job-related experience

Process Support Intern Resume Examples & Samples

Screen, rename and prioritize incoming digital e-fax requests
Screen and prioritize incoming email requests in the team’s shared mailbox(es)
Digitize requests from different file formats using a text recognition software
Mass-update multiple lines with actual data
Mass-update TSNs in Oracle Installed Base
Support global customer support team overall activities
Book Distributed Power Orders in Bravo ERP
Drive customer support related daily, weekly and monthly metrics
Prepare analysis, presentations as needed
Support the green belt projects of the customer support team members
High School degree. College studies in progress
Previous student job in customer service and experience in a multinational company is a plus
Solid knowledge of Microsoft Office softwares
Knowledge of any business reporting environment is a plus
Confident communication level of spoken and written English language
Solid communication skills, self-motivated, ability to establish and handle multiple priorities simultaneously

HRM Global Process Support Resume Examples & Samples

Lead HRM-related process and system improvement initiatives that will influence and lead to new capabilities and will drive greater effectiveness and efficiencies
Perform analysis and work with business partners to translate HRM-related objectives into well-defined requirements in order to support change and innovation within the HRM arena
Monitor and review HRM-related process measures in order to identify any gaps or discrepancies. Assist, as needed, with change efforts to address these gaps/ discrepancies. Communicate with affected stake holders to ensure they stay informed
Assist with the strategy to support change management activities including evaluation and adoption of new capabilities by end-users, educational and training activities, the use of learning resources, and communication plans
Provide advice, mentoring and guidance to functional area colleagues with regards to HRM system requirements. Provide guidance and openly shares knowledge and experience
Within the larger Business Process and Information Management (BPIM) organization, work with other functional areas to facilitate problem solutions while considering regulatory requirements and other functional area requirements and perspectives
Develop relationships with internal and external stakeholders in order to obtain and share information that will benefit the overall efforts of the HRM organization
Develop and maintain effective relationships with key stakeholders in order to share best practices provide technical advice and build bases of influence
Challenge existing ways of working and continuously seek ways to do things better in order to drive greater efficiencies within HRM and, where appropriate, the larger BPIM organization
Responsible for the management and direction setting of the HRM Business System Owner
Broad range of knowledge of regulatory processes
Knowledge of Regulatory Filing procedures and/or Health Authority Registration process
Ability to lead and influence others outside of a direct reporting relationship
Advanced knowledge and capabilities applying technology within a business environment
Experience supporting and working with tools and systems used in the Regulatory Affairs environment

Process Support Specialist Resume Examples & Samples

Provide technical expertise within one of the process areas such as cell culture, protein purification, filtration, etc
Identify and remediate production risks of existing processes
Support management of deviations and corrective actions related to process science issues
Represent MS&T in daily operational meetings
Develop control charts, analyze data, review trends and monitor KPIs to ensure the manufacturing processes are well controlled
Coordinate with the Process Sciences Laboratories to investigate deviations or process validation

Process Support Technician Resume Examples & Samples

Preparation and presentation of raw materials to production units
Control and return of raw materials to warehouse
Offloading and loading of bulk materials
To be aware of, and understand the Chemical Hazard Data and plant COSHH systems
To maintain a tidy and safe working environment that meets the standards set by the company
To be aware of, understand and display all Quality procedures to ensure a high quality product is received by the customer
To be aware of and understand all the general safety procedures within the refinery and at Nalco, Fawley operated locations
To provide full compliance with all regulatory requirements incumbent to the operation
Be able and active in making recommendations for improvements to practices and procedures on the plant
To be fully conversant with and competent in all aspects of the site Emergency Preparedness Procedures, being a member of the response team
Basic numeracy and literacy is essential
Prior experience in a plant operations is an advantage
Experience in warehousing, material handling, stock control, COSHH system, or chemical packaging would be an advantage
Forklift driving expereince is a requirement. License and/or certified training would be desirable, although the relevant training for this is provided on an ongoing basis

Process Support Engineer Resume Examples & Samples

Provides highly visible customer support through the performance of on-site technical support, installation, overseeing any necessary diagnoses, troubleshooting, service, and repair of complex equipment and systems
Works closely with customer to optimize tool performance to meet customer process and integration requirements
Checks and approves operational quality of system equipment. Instructs customers in the operation of the system, and best practices
Propose early technical solutions on major customer issues, coordinates technical demonstrations
Manage clear communication both internally and externally
Requires knowledge and experience in Ion Implantation, or in adjacent technology allowing fast learning of Ion Implantation
Builds knowledge of the company, processes and customers
Solves a range of straightforward problems
Analyzes possible solutions using standard procedures
Solves problems in straightforward situations; analyzes possible solutions using technical experience and judgment and precedents
Impacts quality of own work and the work of others on the team; works within guidelines and policies
Bachelor's Degree (+/-16 years)
Fluent English mandatory
Travel 30-40% expected (Europe and US)

Process Support Supervisor Resume Examples & Samples

Lead team in analyzing and reporting production losses, process capability, process stops and waste identification, finding the root causes and possible countermeasures to reach expected targets. Enhance problem solving culture and scientific approach in order to analyze data, define countermeasures and implement them coordinating the assigned resources. Enhance the Process Capability stabilization and knowledge for all needed parameters in order to reach process stability, quality and output maximization and strive to continuously improve it
Ensure the respect of quality standards through the Team discipline to the Standards, through the systems and the control on execution. Monitor quality indicators on a constant basis driving the Team to improve them and to seek for to eliminate quality issues. Assure the due support in research, define and implement corrective/preventives actions in order to maintain and improve quality standards, gain customer satisfaction and to prevent non-conformities. Ensure preventive measures are implemented, quality related training and audit programs are executed, and emergency situations are managed. Emphasize importance of quality and build awareness to achieve a culture of continuous quality improvement
Delivery of forecasted volumes on safety, quality, time and costs accordingly with shared and agreed weekly & monthly production plan. Ensure that all activities in the area are organized, managed and controlled so that volume & quality objectives are met in a cost effective manner. Drive synergies ensuring that activities of different shifts are aligned with existing standards. Identify, share and implement best practices amongst all shifts and areas
Ensure full support to complete the qualification plan, following all qualification process and verifying all deliverables and evaluation are properly completed in all the qualification phases (Process Characterization, QP, FAT, IOQ, PQ, QR, PPQ)
Master’s degree in Mechanic Engineering, Electronic Engineering, Chemical Engineering or Equivalent
1-3 years’ relevant experience in production
1-3 years’ experience in managing people/colleagues/others
Good knowledge of manufacturing processes
Excellent written and verbal communication skills in Italian and English. Ability to communicate effectively (up, down, and laterally, including technical and non-technical personnel) with others with strong communication skills
Strong critical thinking, time management and organizational skills
Demonstrated ability to multitask and consistently meet deadlines
Be independent and a team player at the same time

Engineer, Process Support Resume Examples & Samples

The incumbent shall be fully dedicated to the assigned manufacturing line
Maintaining the line audit ready at all times through assurance of procedural readiness, housekeeping, material and product controls, mix up risks and through continuous evaluation (audit) of the product and process
Makes changes as appropriate on the line to aid in compliance and productivity assurance
Supports the Supervisor and responds to technical issues on the line
Approval of work orders, equipment qualifications and line related COs, as needed
Works to improve yield in line with site CIP targets
Works towards preventing/eliminating NCMRs, yield issues and productivity barriers
Works with line support team (QC supervisor, Mfg Supervisor, ME, Line Investigator) to perform on line issue triage to evaluate issues and determine if non-conformance is present, determine initial bracketing and containment, and generate ER if needed
Supports line investigators with data gathering and analysis and evaluations as needed
Responsible for communication to Management and other stakeholders of new quality events
Execution of human related exception subtasks
Support AVPR projects, as needed
Ensures operator training is adequate to ensure proper execution of the manufacturing processes
Identify, evaluate and implement Mfg/QA procedures to ensure the quality of products
Create a culture of positive engagement on the line

Aseptic Process Support Specialist Resume Examples & Samples

Minimum 10 years experience in Manufacturing, working in sterile environments with background in microbiology and sterile process equipment design
Extensive hands on experience in the development of aseptic programs include media simulation, smoke studies, Clean Room Qualification, Steam-in-Place validation, Environmental Monitoring, etc
Incumbent must possess strong analytical, problem solving, and technical writing skills required to provide Quality, microbiological and technical expertise for sterility assurance investigations related to media challenge/sterility failures, product deviations, and contamination control
Must also possess demonstrated interpersonal skills, including leadership, coaching and development, performance management, motivation, communications and negotiations
Use of Six Sigma and Lean Six Sigma tools
Pharmaceutical Experience in an operations or aseptic technical support leadership position

Process Support, Summer Intern Resume Examples & Samples

Work closely with many different resources at Ellucian including professional services Elevate functional consultants, delivery leads, and leadership
Assist with developing specifications for Ellucian Elevate product features and/or services essentials
Learn methods for developing software test plans to verify data and documentation accuracy
Support activities around development of decision workbooks, implementation guides, test plans, job aids and other services delivery materials
Aid in creation of standard operating procedures and application of new processes
Assist with development and review of educational materials for online subscription library
Provide support for consultants involved in client mapping for data migration
Assist with coordinating and monitoring status of internal activities
Participate in regular internal status meetings with functional and technical leads

PM Tools & Process Support Analyst Resume Examples & Samples

Experience working in a high-paced, agile, matrix team environment
Ability to quickly evaluate options, make decisions and execute within an intense high-tech environment
Solid communication, multitasking, and analytical skills
MUST HAVE: Superior proficiency in Microsoft Office
PREFERED: Previous experience with Enterprise level Project Management tools an asset
SQL/Oracle experience an asset
Technical Support experience on applications with multiple functions
PREFERED: Prior knowledge of Planview Enterprise from an end-user and technical support perspective
End user reporting and service management tools
Mainframe, Client Server

Manager, Process Support Engineer Resume Examples & Samples

Manage PSEs providing highly visible customer support through the performance of on-site installation, as well as any necessary diagnoses, troubleshooting, service, and repair of complex equipment and systems
Oversees team that checks and approves operational quality of system equipment. Team instructs customers in the operation and maintenance of the system
Responsible for demand planning and financial forecast of activity

Process Support, CRM Advise, Summer Intern Resume Examples & Samples

Work closely with many different resources at Ellucian including professional services Ellucian CRM Advise functional consultants, delivery leads, and leadership
Assist with developing specifications for Ellucian CRM Advise product features and/or services essentials. product delivery. project management opportunity
Learn methods for developing software test plans to verify data and documentation accuracy
Support activities around development of decision workbooks, implementation guides, test plans, job aids and other services delivery materials
Aid in creation of standard operating procedures and application of new processes
Assist with development and review of educational materials for online subscription library
Provide support for consultants involved in client mapping for data migration
Assist with coordinating and monitoring status of internal activities
Participate in regular internal status meetings with functional and technical leads

Process Support Engineer Resume Examples & Samples

Assist in the Introduction of new products, determining the most efficient production methods, giving the design / production team guidance as necessary
Conducts training / guidance to operators on production related topics
Develops and maintains an awareness of modern production engineering practices, processes and techniques
Generating risk assessments (HazOps)
Support shop floor production equipment (maintenance)
Responsibility for ensuring a financial awareness to process activities but no direct budgetary responsibility
You will be required to develop solutions to resolve a variety of manufacturing process problems so as to maintain a smooth and efficient manufacturing function
You will be expected to work with your manager and colleagues in understanding the departments objectives and deadlines and planning your work in order to meet these priorities
Good working knowledge of manufacturing process control techniques
A detailed knowledge of production processes and practices are essential, experience in electromechanical production including knowledge of material and process constraints preferable
High quality and sustained output, and show flexibility when assigned to the various production engineering and related disciplines
You will have demonstrable experience within electronics manufacturing industry and be qualified to ONC level (or equivalent) in a relevant subject
Be organised and able to work methodically and accurately under pressure
Experience of a drawing package tool would be an advantage but not essential
Experience of Microsoft office skills using Word and Excel
Knowledge of a relevant MMS would be beneficial
Ideally you will have experience of new product/process introduction
LI-NOWRAP

Business Process Support Resume Examples & Samples

Provide business driven user support to ensure the timely response to business questions and issues to foster a productive environment and application knowledge, i.e. help desk Tier 2 & 3 phone support, application access request processing to ensure compliance and controls
Analyze National Grid business processes related to the use of systems and identify/implement opportunities for change to maximize efficiency and value of the system to the users
Develop test plans and documentation for application upgrades and other changes and perform user acceptance testing to ensure changes are effectively tested meeting business requirements to mitigate risk
Collaborate with technical groups to investigate and resolve issues
Bachelor's degree required in Information Systems, Geography, Engineering, Business or related fields and up to 5 years of related experience
Experience working in help desk environment
Proficient with computer applications including demonstrated skills in spreadsheets, databases and query tools
Strong written and oral communication skills, able to articulate information to technical teams and business key stakeholders
Knowledge of GIS applications (GE Smallworld, ESRI) preferred

Process Support Associate Resume Examples & Samples

Strong understanding of procurement process
Experience with services - Performs vendor communications and work order management for an assigned customer account
Utilizes service requests or work order information obtained from client assigned tool, and works with assigned Call Scheduling team to meet the customer’s service commitment for all Scheduled service requests
Attention to detail to be able to validate and track POs, Invoices etc
Be able to take objectives and translate them into daily set of activities
Ability to multi-task and follow-up on outstanding tasks
Proficient in using Microsoft Access, Excel, PowerPoint, and Word
Enthusiastic team play who demonstrates initiative and drive
Ability to work and communicate effectively as part of a cross-geographic, cross-organizational and cross-cultural team
Be able to respond to customer issues in a timely manner
Experience with new vendor development would be an added advantage

Process Support Specialist Resume Examples & Samples

Champion projects and process transformations throughout the Global Distribution and Logistics disciplines
Promote holistic improvements to value streams which link to Global Distribution and Logistics Network
Upgrade business processes, OP’s and standards which are scalable, sustainable, yielding quantitative results
Identify opportunities that create optimal cost/service solutions, removing waste and improving workflow
Investigate/recommend/implement technological solutions to keep employees from harm, maximize production capability and embrace “best practice” within and outside our industry
Deploy lean tools throughout the organization to eliminate waste
Partner with leadership team process owners to identity and prioritize projects
Provide regular performance reports to demonstrate effectiveness of improvements
Establish best practice methodologies and project plans to ensure facility and product changes are executed flawlessly
Manage projects from inception through sustainment
Facilitate groups and individuals in both transactional and manufacturing improvements
Bachelor’s Degree in Business Administration, Operations Management, Engineering or related field of study
3-5 years of direct manufacturing or operations experience preferably in a logistics arena
Lean proficient, including: VSM, Kaizen, Process Flow Mapping, Kanban, Hoshin, Visual Controls, 6S, etc
Excellent written and verbal communications skills, including effective listening and presentation skills
Ability to engage others in forward thinking dialog, facilitate consensus, obtain buy-in of senior leadership and drive for successful adoption of change initiatives
Proficient in MS Office, Project Visio, AutoCAD (2-D Layouts), Statistical Software
Fosters teamwork and builds strong relationships

Process Support Material Handler / Receiver Resume Examples & Samples

Receives Merchandise. Checks and signs delivery slips from carriers and customers. Assists with loading and unloading as necessary
Examine orders for damage and unpacks orders as necessary onto tables to facilitate material presentation to production
Verifies paperwork and parts match up, takes pictures of the received parts, issues a Customer Order number in ERP System, and scans all received documentation for record retention
Labels and identifies orders with paperwork to ensure proper realignment of parts and paperwork after planned
Maintain both inside and outside areas of operation in a clean organized way. Protects customer’s product during unfavorable weather conditions
Coordinates the movement of materials from planning area to first production operation with the documented material presentation including right sized carts, proper item orientation, and designated packaging. Also will transport designated materials from stockroom/supermarket to production cells as needed
Responsible for delivering completed work orders to next operation per traveler using established delivery pattern/frequency. Work with production leads and supervisors to determine priority of existing jobs and place jobs in queue
Work with materials and production staff to monitor and maintain optimal levels of work in progress and MRO items within the cells. If necessary, communicate with Hytek buyers and suppliers who provide vendor managed services regarding changes in specifications or usage
Work with customer service and sales personnel to expedite chosen jobs through the manufacturing process
Actively participate in continuous improvement activities to drive positive change in productivity, delivery, and service. Be involved in Kaizen events as needed either as a participant or supporter
Ability to operate company truck and possess current forklift certification
Ability to use/learn Lean Tools and techniques to solve tactical and strategic problems and issues arising in this position
Internal and External customer service skills, ability to problem solve and communicate options and solutions to all levels of Hytek personnel (managers, supervisors, peers) and outside vendors
Proven ability to work independently and in a team
Excellent accuracy with a strong attention to detail and demonstrated teamwork attitude
Candidates must have the ability to read, write and communicate in English. Specifically, employees must have the ability to read written purchase orders and paperwork
Must be able to take directions from others and have the ability to work alone and/or in a team environment
Attention to detail is a must. Candidates must be able to multi-task and have the desire to work in a fast-paced manufacturing environment
Ability to multi task effectively
Ability to communicate well
1-2 years in manufacturing material handling

Process Support Engineer Resume Examples & Samples

Works directly with customer to run regularly scheduled chamber/system qualifications (ie: particles, etch rates, etc.), review data, and report data to BU
Provides highly visible customer support through the performance of onsite installation, as well as overseeing any necessary diagnoses, troubleshooting, service, and repair of complex equipment and systems
Performs product and project presentations in coordination with sales and BU
Supports process specification negotiations; responsible for process parameter signoff negotiations
Performs product demonstrations
Plans and performs system start-up in phases T2 and T3: Develops processes according to customer specifications
Preferred: Etch process
Computer literate and IC device knowledge
Internal/external networking ability
Ability to plan and execute mid-level complex projects and to lead medium sized project teams
Editing internal and external papers or presentations at seminars
Financial awareness
Provide technical leadership

Forklift Operator / Process Support Resume Examples & Samples

Operates Hilift to store, transport, and load/unload glassware and other general material handling
Stages product to be moved or shipped and replaces damaged cartons on load
Stores unused supplies and maintains an inventory of type, amount and location of items
Adheres to and promotes all safety policies and procedures
Maintains Company’s ISO performance and maintenance requirements
Assists and trains other team members
Cleans work area and perform other duties as required
Maintains proper reports as required
Rotates/transfers among departments and shifts as directed
Previous forklift experience, 2+ years
Willing to work rotating shifts and overtime, as required
The ability to work in a team environment
Must be highly safety conscious

Process Support Engineer Resume Examples & Samples

Support the fab by performing scanning electron microscopy or other metrology work
Working with team members and engineers in the development fab to process and characterize wafers
Document and effectively communicate all measurements and processing steps
Support the production and development fab in various processing needs
Understanding of semiconductor processing techniques and equipment, whether through coursework or hands-on lab experience
Desire to learn new wafer fabrication skills and willingness to assist team members
Knowledge of III-V semiconductors, preferably Gallium Arsenide and Gallium Nitride
Desire to work in a semiconductor clean room environment

Process Support Tech Resume Examples & Samples

Reading step-by-step directions from diagrams, blueprints and AutoCAD drawings
Use power tools to assemble and set-up production lines/set stations
Use and read measuring devices

Manager, Collections Process Support Resume Examples & Samples

Develop and supervise Collections Process Operations Support staff in accordance with personnel policies, including performance evaluations, disciplinary actions, and hiring and firing decisions, to enhance success of operation and minimize turnover
Manage and provide on-call support for collections processes as directed
Serve as project lead for regulatory procedure implementation and process improvement initiatives including leading transmittal sheet implementations. Coordinate supplemental and corrective action training and or communication protocols, including in-services and , regulatory requirements and new staff training. May lead projects for equipment planning, preventive maintenance and validation. May manage additional regional services such as production planning and volunteer support
Responsible the administration of Problem Management for the Collections Department and for the management of suspect products including responding to product or procedure questions from staff at blood drives. Conduct follow-up investigations of problem reports related to the management of suspect product or issues related to deviations from procedure
Manage and attend level 2/3 problem investigations
Assist with internal and external inspections/evaluations as necessary
Evaluate donor complications and customer service problems and provide feedback to Collections management
Develop and supervise Collections Operations Support staff in accordance with personnel policies, including performance evaluations, disciplinary actions, and hiring and firing decisions, to enhance success of operation and minimize turnover
Ensure effective internal and external communication between all department levels and functions to foster teamwork and enhance operational success including quality assurance and problem management
Actively participate on cross-functional project teams and perform other related duties as necessary
Travel 50%-75%

Process Support Engineer, Kwinana Refinery Resume Examples & Samples

Accountable for Unit Health Monitoring and escalating emerging process risks
Accountable for improvements in operating envelopes and alarm management
Assist Process Safety maintain the register of Safety Related Devices
Own and maintain Process Models for translation into Production Planning tools
Maintain and update refinery constraints within the RUC data base
Maintain and update data contained within KROS
Maintain and update process operating guidelines and ensure all learnings and key pieces of work are captured in the operating guidelines, filenotes and/or TAR reports as required
Own and maintain P&ID's and Cause & Effect Diagrams
Provide plant troubleshooting
Develop the refinery through the raising of ideas to increase refinery capability and/or eliminate constraints
Act as technical leads for process related projects
Participate in BP’s Continuous Improvement Technology Forums as required and leverage technical expertise these forums for application at Kwinana
Monitor catalyst performance and develop and maintain catalyst strategies from cradle to grave
Provide technical support to the Chemical Management Supplier for the on-going management of corrosion risks and operational performance improvements
Provide process engineering and punchlisting expertise during plant maintenance, turnarounds and fixed bed media changes to ensure that equipment is installed as designed and identify potential mechanical issues which will impact on the performance of the plant
Contribute to the control of variable operating costs at Kwinana Refinery for chemicals, catalyst and energy

Analyst, Business Process Support Resume Examples & Samples

Support enduring Business Support (BPS) Solution Excellence governance by promoting adherence to the Incident Management (IM), Release Management (RM), and Change Request (CR) processes; maintain IM, RM & CR process documentation and job aids; communicate and clarify the change process to all business clients and stakeholders
Coordinate change management of the SAP solution through stakeholder meetings (CCB, BPS CAB and the IS CAB); provide forward schedule of pending changes as a part of the BPS release strategy; provide post-production implementation reports and updates; assist Technology teams with business and BPS approvals; maintain defect visibility to support Change Requests
Provide oversight on the Change Request process by monitoring and driving and overseeing the Change Request management process, consult on proposed system and business solutions, drive adherence to solution integrity principles, provide testing oversight, test case preparation support, and direction to the business to align required changes in support of National Grid strategic initiatives, plans and objectives
Contribute to the release management process by working with the business and BPS leadership to secure approvals from business leaders and from change requesters; participate in release audits and assist the Release Manager in management of release planning issues; interact with Business and the Application Management team to align Incident and Change Management with the approved release schedules
Conduct data analysis on service level objectives (SLOs) and disseminate reports as necessary
Assist all business functional areas as required
Knowledge and experience in National Grid's business operations, company policies, procedures is preferred
Experience in one or more of the functional business areas; Supply Chain, Human Resources or Finance is preferred
Working knowledge and experience with SAP
Experience in a functional support role team environment
Working knowledge of the business policies, management structure and business objectives of the Shared Services organization is desirable
Knowledge of relevant industry practices, the utility regulatory environment and associated legislation is desirable
Proficient in relevant productivity software e.g. Microsoft Office products (Excel, Word, PowerPoint) is preferred
Proficiency in knowledge management tools such as SharePoint, etc
Analytical experience / analytical proficiency and demonstrated problem solving skills
Knowledge of project management techniques
Knowledge of negotiations, influencing, and communication skills
Ability to work with off-shore support teams
Ability to prioritize solutions/changes to ensure that the goals of the business are met

Specialist Process & Support Resume Examples & Samples

Address root causes and ensure a continuous improvements by constantly verifying existing solutions and looking for better ones
Roll-out projects in Simplification and other programs and drive them in the cluster to deliver positive results
Be the change ambassador - Engage in constructive problem resolution
Build strong professional relations with stakeholders and be an enabler to provide second-to-none customer service
Take full responsibilities and end-to-end ownership of issues
Act and communicate proactively on projects and issues and keep the organization informed
Work independently and assist the team in understanding and achieving goals and standards – share knowledge and best practices
Be proactive, find innovative ways to improve services that we can offer our customers. Work with the countries within the cluster to drive improvements
Be the focal point / super-user for projects, processes and systems in the cluster
Be the go-to person for challenges that are faced by the customers / customer service teams and be flexible and structured to manage and work with several different issues/projects

Process Support Analyst Resume Examples & Samples

Review major incident trends that may impact end users of key business applications and service
Monitor processes for incident management are followed
Capture key information in ITSM to allow effective stewardship and analysis
Support users in leveraging ITSM work management tools
Conduct root cause analysis and develop recommendations to avoid or mitigate the effect of a reoccurrence of the incident
Steward gap closure recommendations and actively seek improvement opportunities

Process Support Operator Resume Examples & Samples

Print and inspect hardcopy output for evidence of errors, defects, and issues with print quality
Collation of printed materials
Providing other team members with information updates via email
Working knowledge of Microsoft Office: Excel, Word, Outlook
Strong written and communication skills
Bonus Experience
Basic knowledge of print handling and collation
Basic knowledge of printer development
Through Volt's Military Heroes Program, Volt secures the talents of American's veterans and encourages their dependents and spouses to contact Volt. Volt is a member of the Military Spouse Employment Partnership and is proud to support the Wounded Warrior Project

Business Process Support Specialist Resume Examples & Samples

Build trusted and effective working relationships with service owners, project managers, portfolio managers and various members within GEUTS by providing a high level of support with project related task and purchase and services allocation and tracking to further evolve the maturity of the service framework for GEUTS Business Enablement on their journey to a more service operational interface towards the business
Perform GEUTS data entry and on going maintenance in the IT Services Financial Control Workbook
Perform GEUTS headcount management and tracking of existing employees, new hires and Contractors
Perform GEUTS Business Enablement SharePoint site maintenance and administration
Perform review, approval and tracking of GEUTS education and development training vouchers
Manage and maintain the GEUTS email distribution list across portfolio’s
Perform review and approval of GEUTS invoices and purchase orders in the necessary business applications and provide global support as it relates to providing a response to invoice, purchase order and business application related inquiries
Actively support innovation, speed and quality across the GEUTS organization
Other tasks may be assigned from time-to-time
Analysis of processes to better support the GEUTS leadership, finance, service portfolio management, and supplier/procurement departments
Strong organizational skills with experience with managing processes
Ability to work in a high pressure IT operations environment (either directly or indirectly)
Very good understanding of key performance indicators relevant for the role
Experience in working in a global environment and an ability to interact with different cultures
Ability to effectively communicate and collaborate with diverse audiences
Ability to maintain confidentiality in all aspects of the job and use critical thinking and problem solving skills
Strong expertise of Microsoft Office applications (i.e., Excel, Word, and PowerPoint) and SharePoint
Extensive experience with Microsoft Excel is required, including the use of formulas, creation of pivot tables, vlookup and advanced financial functions
No supervisory responsibilities will be expected for this position

Process Support Representative Resume Examples & Samples

Analyze the request for PO and create a purchase order in ARIBA after ensuring all the perquisites for creating a PO are met
Manage communications with low volume vendors; Agency letters, process information, etc
Invoice Audit and payment processing
As directed, follow up with vendor invoice issues
Processing and maintaining supplier data as part of Enterprise Solution deals - Quotations, Purchase Orders, Invoices, instruments, etc
Prepare PO and/or Invoice reports as required
Draft, review, edit and modify MSA and SOW documents as required
Negotiate/establish pricing for small sized deals (strong negotiation skills are needed)
Performs vendor communications and work order management for an assigned customer account
Requests vendor quotes, Service Order confirmation numbers and work schedule dates for schedule Preventative Maintenance
Basic written, reading and verbal skills in GERMAN language as the person will work closely with partners in Switzerland and BeNeLux
Strong understanding of procurement process is a MUST
Hands on experience in creation POs with ARIBA and processing Invoices
Experience with services - Performs vendor communications and work order management for an assigned customer account
Utilizes service requests or work order information obtained from client assigned tool, and works with assigned Call Scheduling team to meet the customer’s service commitment for all Scheduled service requests
Attention to detail to be able to validate and track POs, Invoices etc
Be able to take objectives and translate them into daily set of activities
Solid time management skills
Ability to multi-task and follow-up on outstanding tasks
Strong written and verbal communication skills in English
Proficient in using Microsoft Access, Excel, PowerPoint, and Word
Enthusiastic team play who demonstrates initiative and drive
Ability to work and communicate effectively as part of a cross-geographic, cross-organizational and cross-cultural team
Be able to respond to customer issues in a timely manner
Experience with new vendor development would be an added advantage

Process Support, Summer Intern Resume Examples & Samples

Work closely with many different resources at Ellucian including professional services Recruiter technical consultants, functional consultants, project managers and leadership
Assist with developing specifications for Recruiter product features and/or services essentials
Support activities around development of decision workbooks, implementation guides, job aids and other services delivery materials
Provide support for Project Managers and Delivery Leads throughout the project management cycle

Production Process Support Engineer Resume Examples & Samples

Develop, document and support all processes used for assembly of precision components
Lead cross functional team in determination of root cause and take corrective action for non- conforming products. Corrective actions may include the creation of, or changes to, part drawings, assembly drawings, assembly procedures, in-process tests or procedures and tooling
Ensure that the design and documentation of the assembly and test methods (internal and external to the factory) of all products and components are appropriate to ensure required quality levels are met
Collaborate with product development engineers to provide input for manufacturing specifications and requirements
Work with Manufacturing Engineering personnel to ensure that new products releasing into manufacturing have all processes accurately developed and documented
Train assembly operators on release of new processes
Engage with vendors to develop special processes, review vendor's process, capabilities and assist in approval of new vendors
Initiate and approve engineering changes by reviewing parts, drawings, procedures and assemblies
Coordinate and complete preventative maintenance to verify and validate tools. This includes identifying and assuring procurement of all custom and special tools required
Ensure smooth start-up of production, this may include travel to and working at a global production facility (including vendors) for a period of time
Recommend and implement cost saving initiatives related to process or design improvement
Together with Quality personnel, track vendor performance and initiate vendor quality improvement activities
Ongoing review of manufacturing cell layout and performance related to capacity
Other duties as required by Global Director, Manufacturing Engineering
L1-LB1

CCC Process Support Analyst Resume Examples & Samples

CS Re-Platform and Customer Interaction Process Ownership – Support Leads by providing analysis, coordination, process reviews and process development, and by creating detailed deliverables as needed. Attend CS Re-Platform workshops as assigned, and partner with SMEs to implement roadmap actions. Conduct research, analyze findings, and recommend actions to ensure project success or mitigate risks
Change Management - Perform business readiness/change management planning and implementation as needed. Create communication and change management collateral where appropriate, and coordinate/schedule communications
Support Projects impacting CCC Operations
Must have 2 or more years of project management experience
Must have 2 or more years of analytical experience
Bachelor degree in business or related field
Intermediate to high proficiency in Microsoft Word, Excel, PowerPoint, and Visio
Five or more years’ experience conducting analysis
Knowledge of CCC processes and functions
Call Center Acumen - understanding of procedures, policies and organizational functions
Understanding of Project Management Methodology
Two years’ experience working on technology projects
Experience planning and implementing organizational change management methods
Adept at researching and assembling information
Strong verbal and written communication

Director, Process Support Engineer Resume Examples & Samples

Engages with customers at a senior and management level to identify High Value Problems. PSEs can progress within the Process Support Engineer job family where they will have increasing responsibility at N and N+1 for several products. Or, they can switch to the Technical Director family to have more focus on the products at N+1 and N+2
Work closely with BUs to develop DVS solutions to address customer High Value Problems
Drives the adoption of new technology at the customer site. Manages a team that works closely with customers to demonstrate and introduce new technologies at customer sites, through Demos, on site evaluations, Joint Development Programs and new tool qualifications
Mentor and oversee technical development of entire PSE team at assigned location. Implement appropriate training plans to enhance strength of the team
Technology expert in multiple product lines in at least one BU
Expert integration knowledge
Negotiates and influences the opinions of others at the senior executive level and in external organizations; exercises sensitivity to the audience

Business & Process Support Program Manager Resume Examples & Samples

Develop, organize and monitor specialized projects and programs across multi-disciplinary work groups; analyzes and reports project status and research information; monitors project performance, deliverables, and content
Develops and manages brand and marketing integration initiatives on departmental products and communication material; coordinate due dates and collaborates with team members on organizing and scheduling deliverables
Reviews and edits documents and communication material to create visually appealing, user friendly, and to meet content expectations
Manages, tracks and updates annual departmental plans, guidelines, reports and surveys; develops and maintains business unit process mapping assignments and recommends process improvement changes
Collaborates with unit leaders and manages EH&S metrics; executes data queries across all disciplines in support of reporting needs and to identifying trends that drives business decisions
Monitors and processes procurement of goods and services, in addition to supporting financial, accounting, budgeting, reconciliation and auditing functions
Prepare financial reports by collecting, analyzing, and summarizing account information and to identify trends
Ensure information and documents are organized and secured; exercises confidentially, tact and diplomacy
In partnership with unit leaders, ensures EH&S participants are in compliance with the departmental Occupational Health Program
Serves as a back-up liaison to the EH&S embedded Communicator for the Business and Finance Communications group on branding and marketing standards
Exercise strong communication, negotiation, team building skills and interpersonal awareness to work collaboratively with a diverse set of people across groups and organizational levels
Provides operational support to the EH&S Compliance Officer Program
Supports and represents the department at events, conferences, meetings and committees
Occasional travel operating an ASU motor vehicle from primary work location to various on-campus and off campus sites
Experience in project management, defining purpose and scope, responsibilities, outcomes and documenting activities and tracking progress
Experience with developing and maintaining metrics, reports and statistical analysis that drive strategic business decisions
Experience with purchasing, accounting & budgeting procedures, techniques and associated online systems
Experience in preparing auditing, financial reconciliation and expense tracking reports
Experience with workflow/process flow diagramming and documentation
Evidence of effective written and verbal communication skills
Experience writing, proofreading and editing instructional or technical materials
Experience with communicating, promoting uniformity and consistency of brand and marketing standards
Experience in developing and maintaining collaborative working relationships with multiple stakeholders
Experience in work that requires being detail-oriented, self-motivated and managing competing priorities & deliverables in a deadline oriented environment
Experience and knowledge of Excel, Word, Outlook, Access and QuickBooks
Evidence of a Driver's License

Process Support Manager Resume Examples & Samples

Collate relevant processes associated with the areas within property
Build up a library of process documentation that is easy to access and maintain
Support the trialling of process by documenting information
Develop and continually review engagement and communication strategy appropriate to respective stakeholders
Support the Programme Office team in building, managing and updating the Business strategy by creating and managing the master programme
Population and distribution of reporting
Focus on maintaining the integrity of all data and processes within new ways of working and systems
Support with the updating of new and existing IT systems to reflect agreed process
Key skills
O o Experience of Microsoft Applications including Process Flow Diagrams [Visio] is highly desirable

Process Support Operator Machining Resume Examples & Samples

Load product on to a moving line such as the start of the machining process and within the skirt coat department
Must be able to lift less than 2 pounds continuously when loading the line. This is approximately waist to chest level
Must be able to lift 25 pounds on an occasional (approximately one third of the workday) basis, including moving empty parts baskets
On a continuous basis must be able to stand and/or walk while loading the line
On a frequent basis must be able to reach, handle, and use fingers while loading the line, and performing quality checks such as orientation of piston on line
Must have good near visual acuity, as well as depth perception

Process Support Engineer V Resume Examples & Samples

Serves as liaison between the customer and the Business Unit for assigned projects, ensuring clear understanding of customer issues and delivery of applicable solutions
Advanced integration knowledge
Communicates complex ideas, anticipates potential objections and persuades others, often at senior levels, to adopt a different point of view

Continual Service Improvement Process Support Analyst Resume Examples & Samples

ITIL Foundations Certification
Excellent communication, team work, leadership, and conflict management skills
Excellent listening, organization and presentation skills
Lean Six sigma green belt
Seven or more years of ITIL, ITSM, and CSI experience
Knowledge of ITSM tools (e.g. Remedy and ServiceNow)

Process Support Analyst With English Resume Examples & Samples

Responsible for providing best in class customer support to a portfolio of assigned customers within defined business unit and region and in line with appropriate service level of offering
Maintain strong business relationship with assigned customers by utilizing soft skills to ensure customer experience is positive
Key interactions with Sales representatives, Customer Service, Collection Professionals and other parties
Behave and act in line with the Strategic Priorities set by the Chemical Organization
Understand business process and ensure compliance during daily operations
Carry out all the above responsabilities with a high degree of autonomy, full ownership and focus on details

Process Support Engineer Resume Examples & Samples

Support production area layout, coordinate automatic equipment setup and follow up continuous improvement as well
Maintain manufacturing process by using LP (lean production) tools with the whole production picture, including fixtures & tools management, lean changeover and materials flow
Initiate and drive the improvement project within production flow to control and improve the productivity and quality risk, and support EPS and TPM implementation
Introduce new manufactory technology and tools to get a high effective cost and production & maintenance efficiency
Coordinate NPI/TPI preparation works with product management team, and support NPI/TPI project fulfillments and production line setup
Be actively involved in daily support to production related activities
Bachelor or above in relevant major
Good knowledge of Industrial Engineering or Lean Production
Flueny English in Listening, Speaking, Reading and Writing
Approx. 2 – 3 years relevant experience is required
Good communication skill and project management skill
Working with people and play positive role in a team, showing promising characters of creativeness, persuading ability
Good knowledge in Six Sigma is preferred
Be familiar with TPM & Automation technology is preferred
Be familiar with Automatic and Robotic technology is preferred

Process Support Engineer Resume Examples & Samples

Reviews and reports system process performance daily to all required parties
Reviews resources required to support tools and site to and beyond standard maintenance and performance
Bachelors and Master’s degree in Physics, Chemistry or Engineering
At least 10 years’ experience in Semi industry with a focus on either etch products/processes or the manufacture of reticles
Industry experience can be either with a vendor or customer

STP Process Support Specialist Resume Examples & Samples

Working knowledge of PTP and Tactical Procurement processes
Profound English knowledge
Fluent Spanish and Portuguese
Can do attitude in driving for solutions taking business requirements in consideration
Good communicative and influencing capabilities dealing with stakeholders
Imaginative in finding solutions and anticipating trends to initiate changes
Graduate in Finance or Commercial related field with base accounting knowledge
Ability to represent complex technical issues in an understandable way for wider audience
Experienced in multinational commercial environment preferably in FMCG

Business Process Support Manager for Satair Group Resume Examples & Samples

Degree in Information Technology, Engineering, Economics or similar
Professional experience in the logistics, aviation or IT industry
Knowledge in SAP ERP master data management and access authorization
MS Access, MS Visio and MS Project knowledge
Visual basic knowledge is desirable
IT affinity
Thrive on providing fast and efficient service to internal customers
Ability to approach your work methodically and take pride in delivering high quality work, based on your strong analytical skills
Ability to multi-task in a quick-paced environment
Positive attitude, a team player, meticulous with a desire to explore and learn
Negotiation level of English and advanced German language skills are mandatory

Process Support Team Lead, Kwinana Refinery Resume Examples & Samples

Providing technical coaching and mentoring to a team of Process Engineers
Being accountable for assurance and improvements to operating envelopes and alarm management for an area of the refinery
Ensuring that the process operating guidelines and P&IDs for your area of the refinery are accurate and up-to-date
Provide technical sign-off on refinery requests for Process Engineering approval including Statement of Requirements, Crude Approvals and Management of Change requests
Accountable for assurance of unit health monitoring and the management and escalation of emerging process risks
Provide assurance that Process Models for the Linear Program and refinery constraints within the planning data base are maintained and updated as required
Accountable for the assurance of catalyst performance and the development and maintenance of end-to-end catalyst strategies
Provide technical support to the chemical management supplier for the ongoing management of corrosion risks and operational performance
Contribute to the control of variable operating costs at Kwinana Refinery for chemicals and catalyst
Developing capability of the refinery through participation in projects as the Project Initiator, Sponsor and/or Technical Lead

Associate, Collections Process Support Resume Examples & Samples

Assist with management of suspect products including the investigation and gaining control of the products. Completes necessary documents for suspect product management, releases product and final disposition
Process collections related problems through the problem management system. Ensures the reports are accurate and complete and written in a clear and concise manner. Attend root cause meetings as assigned, and respond to procedural questions from staff at blood drives
Processes any combination of reports which may include: customer complaints, material review board process, supply and equipment problem deficiency reports
Develop, implement and monitor process improvement/quality improvement initiatives and staff training protocols to assure compliance with ARC directives, Federal, State and local regulatory requirements. Responsible for assuring documentation of training and regulatory communications is accurate and timely
Provide on-call support for collections processes as directed
Manage change control for region and may act as Division coordinator for national and divisional changes
Respond to procedural questions from drives
Perform other related duties as necessary

Process Support Analyst Resume Examples & Samples

Assists with screening applicant/resumes, coordinating phone/in-person interviews
Compiles company information and related material and distributes to applicants
Prepares recurring reports and presentations as required
Arranges travel and lodging for select applicants as required
Assists senior recruiting staff with job fairs and college recruiting events

Process Support Analyst Resume Examples & Samples

Minimum of 6-months experience managing Seller Support Feeds · · · Ungating Incorrect Information (FUII) cases
2+ years of business process and/or Content Editing experience
Basic knowledge of software and content development life cycle, including design, development, test, build, deployment processes and timelines
Work with clients to define best output based on expressed stakeholder needs
Author content and job references
Communicate clearly to stakeholders project requirements and status
Solve well-defined tasks with clear requirements and limited ambiguity
Utilize basic data-manipulation tools (Excel)
Manage expectations; prioritize own workload and communicate status
Provide visibility and updates to manager regarding project timeline and deliverables
Determine point at which problems and roadblocks will be escalated

Senior Process Support Administrator Resume Examples & Samples

Research and investigate administrative requests received via various channels- Global Operations Workbench, Remedy, BOSS/ SQR, email, phone, mail or fax- in a timely manner to ensure customer satisfaction
Apply the appropriate rules, regulations and procedures to ensure consistency and accuracy, while providing appropriate value add solutions to client issues
Process financial transactions (i.e. deposits, withdrawals, exchanges, transfers in, transfers out, adjustments) and non-financial changes (i.e. dealer and advisor code changes, investment changes, address updates, account profile changes) in response to branch requests
Compile and review transaction reports or data to ensure quality assurance of all the COINS transactions processed the day before
Perform the daily EFT reconciliation
Process the daily and monthly EDC transactions and reconciliation
Process the EFT return and reject items
Process/verify swift messages manually in IWS, as and when required
Monitor the SANC queue on a daily basis
Balance all Trade Finance Operations suspense accounts on a daily basis
Investigate all Trade Finance outstanding amounts in all accounts on a daily basis
Compile and create the Master Client file list on a monthly basis
Reconcile the delegated limits provided to BONY on a monthly basis
Reconcile the Bank and Country limits on a monthly basis
Identify and escalate in a timely manner complex issues or situations that require further analysis or investigation in order to determine nature of the problem and to identify a feasible solution for the client
Communicate with colleagues in Global Operations, internal and external business partners in order to identify repetitive issues, evaluate and implement solutions to improve service
Assist in development, maintenance and enhancement of Policies and Procedures manuals to ensure consistency in transactions and meet service level agreements
Support and participate in any regulatory and audit reviews to ensure that business and client risks are identified and mitigated
Assist the management team and department in various department initiatives or on-going projects to resolve issues that arise for continuous improvement purposes
Assist in the design and implementation of new technology to improve current service and offer new products or services
Prioritize work to meet service level agreements for the various lines of business
Regular contact with internal CIBC employees, teams and departments at the peer level (Branches, Compliance, Legal, Risk, AML, etc) to respond to requests and obtain information required to complete assigned work
1-2 years of client service / industry experience
Working knowledge of Trade Finance products
Knowledge of Wholesale/Brokerage Operations and/or Brokerage industry (e.g. Registered Products, Investment Funds, Account Transfers, related regulations, procedures and CRA guidelines)
Knowledge of internal CIBC systems and applications (e.g. COINS, ECIF, TISA, PostEdge, IWS, etc.)
Ability to understand client queries and clearly communicate appropriate verbal and written responses
Ability to analyze situations/events, formulate and take appropriate corrective actions
Sound knowledge of PC skills and a Windows environment with the ability to toggle between programs (e.g. Word, Excel)
Ability to use general office equipment (e.g., adding machines, fax, photocopier, scanner, printer)
Ability to meet deadlines and provide acceptable service levels in conjunction with changing priorities
Team player ability to work with co-workers in a team environment
Ability to work well under pressure in a challenging and changing environment
Good problem solving skills with attention to detail
Service oriented in dealing with both internal and external departments
Ability to build and maintain strong relationships with business partners
Compliance with all CIBC regulatory training and ensure these programs and policies are applied consistently across the business. The incumbent is personally responsible for compliance with all such regulatory and governance programs

Process Support Specialist Resume Examples & Samples

Ideally, degree, or equivalent, in relevant discipline. AME IGB or Diploma MAGB within 5 years
Appropriate knowledge of regulations appertaining to the food industry
Appropriate Health and Safety qualification and / or relevant experience
Appropriate knowledge of Customs and Excise procedures
Minimum 5 years experience in production or a central support technical role
Proven track record in delivering technical support and advice
Relevant Health and Safety experience
Relevant Customs & Excise experience
Experienced in leading and delivering projects within a functional team
Experienced in working in a partnership / service orientated environment
Experienced in working in a quality management environment

Mortgage Process Support Resume Examples & Samples

Works closely with mortgage loan processors and loan origination sources to gather and prepare documents needed to satisfy underwriting requirements
Makes outbound calls for documentation requests. Keeps interested parties advised as to the status of loan documentation and maintains records
1-3 years of experience in a processing or customer service focused role
Must be highly motivated, focused and goal oriented

Manager, Process Support Engineer Resume Examples & Samples

Engages with customers to understand customer roadmap, interpret the technology needs and identify opportunities for Applied engagement
Knowledge of 4 or more processes on 2 or more technologies. Advanced integration knowledge
Demonstrates comprehensive understanding of concepts and principles within own job family and knowledge of other related job families

Process Support Engineer Resume Examples & Samples

Engages with customers to identify customer high value problems
Works closely with customer and FSO team to meet MSA/CSA performance KPIs
Serves as liaison between the customer and the SBU/SPD, ensuring clear understanding of customer issues and delivery of applicable service solutions
Resolves complex tool issues and leads continuous improvement projects utilizing systematic troubleshooting methodology (DOEs, FDC, Analytics, etc.).Communicate learnings to rest-of-world to strengthen service product packages
Strong Knowledge in 2-3 Unit Processes
Ability to enhance customer process
Process & HW Integration knowledge
Intermediate FSS skills
Expertize in DoE, FMEA, SPC, 6sigma
Demonstrates depth and/or breadth of expertise in own specialized discipline or field

Process Support Analyst Resume Examples & Samples

2+ years of similar work management experience
Ability to exercise leadership in a fast-paced and agile development environment
Experience simplifying complex concepts/ideas into concise and clear tactical details
Strong customer focus and obsession with quality
Extensive knowledge of the Seller Support platform
Extensive experience with JIRA or similar project management tools
Adept with DITA/XML and Knowledge Management strategies
Familiarity with Process Design concepts and methodologies

Analyst Customer Process & Support Voice Resume Examples & Samples

Receives incoming inquires from internal and external customers regarding financial transactions and/or information technology. Ensures inquiries are responded to within SLA guidelines
Give consistent customer service delivery. Build customer confidence in the level of service provided. Meet the ongoing needs and expectations of our customers
Maintain a consistent, high quality customer-focused orientation. Listen to and communicate with customer to obtain all required information necessary to determine and address their specific needs; tactfully explain why, if service cannot be provided. Respond to individuals in manner and timeframe promised or follow-up to explain status. Provide clear, accurate information; explain procedures or materials or provide supplemental information; anticipate problems or questions
0 to 18 months of work experience preferred in the relevant domain
Understanding of ERP like PeopleSoft, preferred (For Task position)
Flexibility & ready to work in 24*5 working environment
Demonstrated basic understanding of accounting fundamentals and principles
Demonstrates clear, concise and succinct communication skills including adapting both verbal and written communication to the needs and level of the user
As governed by SLA requirements
CONTACTS (Key Relationships)

Process Support Specialist MDU Resume Examples & Samples

Processes MDU invoices and tracks annual budget in a timely manner
Coordinates nation-wide sales meetings for training, new product launches, etc., by securing meeting site and presentation materials/equipment. Gathers post-meeting survey feedback and compiles data for review by leadership to enhance future sales meetings
Assists in post-sale expediting and follow-up by ensuring contract information is properly entered into database, local government recordings have been filed, and tracking receipt of filing from local government entity
Works closely with field billing coordinators to ensure sold, installed and billed revenues have been properly processed and recommend areas for process improvement to improve productivity and accuracy
Works closely with the MDU sales team to maintain the operational infrastructure by troubleshooting issues and requests which includes billing and all other miscellaneous MDU ICOMS inquiries. Identifies areas for improvement and recommends solutions
Assists reporting resources to audit and troubleshoot database and report details to ensure accurate and detailed information is available to the Sales team and leadership
Serves as point of contact for MDU myAxis pages which serve as the strategic point of communication and tools for MDU. Ensures site contains relevant, up-to-date, and accurate information
Coordinates data collection from internal and external personnel, entering into standard and customized report formats, and generating reports, as requested
Consolidates and summarizes MDU sales operation information in a comprehensive manner and distributes on regular intervals
Supports maintenance, management and accuracy of MDU databases and tools, such as bulk contract billing and revenue share payments through auditing, data gathering, and reporting
Works closely with the MDU sales team to maintain the operational infrastructure supporting MDU training, troubleshooting issues and requests, and sales-related procedures, including product/service updates and knowledge sharing of research
Manages/coordinates national contracts and documents from property owners and management companies which includes, but is not limited to, creating template, sending template to client, obtaining internal signatures, store documents on myAxis, track and communicate status to team and potentially enter data into appropriate database
Assists with monitoring compliance with all MDU processes, such as, Bulk Wi-Fi, Exclusive use of the inside wire, etc
Acts as the primary point of contact and responsible party for complex, stand-alone processes that require specialized support such as In & On Program, Back-in-Bulks, Bulk Billing, Complementary accounts, Corporate Housing, etc
Provides customer level to support that helps achieve goals of reduced cycle time, minimal errors/defects/rework, maximum customer satisfaction and high levels of consistency and reliability. Improves processes such as reducing cycle time, reducing resources, reducing errors/defects/rework, improving customer satisfaction, improving consistency and reliability
May maintain dedicated e-mail boxes, web sites and other tools used to manage and track service requests, fulfill work orders, escalations, etc
Processes MDU invoices and tracks annual budget
May serve as liaison to vendors (Broadband Communities, NAA, NMHC, HBO, etc.) and marketing on sales promotions, strategies, and trends
Assists in the completion and generation of special projects such as budgets, strategic plans, client projects, and/or may lead projects as assigned under close to moderate supervision

Global Procurement Center of Excellence Process Support Manager Resume Examples & Samples

Business Process & Site Support
Strategy Enablement
Systems Business Process Design & Development
Process Documentation & Training
Security & Master Data Maintenance
Control, Audit, compliance support

Process Support Resume Examples & Samples

Respond to customer inquiries (phone, fax, mail, proof of delivery)
Initiate dispute resolutions, including preparation of backup documentation as required
Engage and/or escalate to appropriate individuals within organization to assist in resolution of customer disputes
Record all actions and other customer communications in customer files
Coordinate account adjustments to reconcile accounts, as required – check all aspects of an account (contract pricing, leases, cylinder balances, A/R, rentals, CIMS and JDE); contact customer if more information is required; process credit adjustments
Recommend where appropriate to General Sales Manager’s, submission of customer accounts to outside collection agency, attorney, or bad debt
Provide assistance to Territory Managers and other employees on matters pertaining to customer care
1-2 years customer service experience preferred

Manufacturing Process Support A Resume Examples & Samples

Prepares metal and composite products for processing and performs chemical processing on both
Works with Engineering and Manufacturing Engineering in developing new processes as needed
On a limited basis, may perform minor process duties such as: Passivates, deburrs alodines,
1 or more years prior directly related paint or manufacturing process experience. Fully qualified/certified in majority of operations and products and demonstrated ability to meet or exceed production and quality standards
Thorough knowledge of policies, procedures and systems in functional area and ability to effectively troubleshoot problem situations
Proficient in reading, understanding and following follow blueprints, engineering orders, specifications, and verbal instructions. Able to perform basic to intermediate mathematical calculations
Effectively applies lean initiatives. Maintains and can interpret operational and quality metrics and actively contributes improvement suggestions
Demonstrates effective verbal, written, and interpersonal communication skills, as well as the ability to work in a team environment. Able to participate and provide input to engineering or other leaders on operational status or performance
Effectively demonstrates team member competencies and participates in goal setting, performance feedback, and self-development activities
Read and Write English proficiently

Process Support Engineer Resume Examples & Samples

Works closely with customer and FSO team to meet Managed and Comprehensive Service Agreement performance KPIs
Serves as liaison between the customer and the Services Business Unit/Service Product Development teams, ensuring clear understanding of customer issues and delivery of applicable service solutions
Resolves complex tool issues and leads continuous improvement projects utilizing systematic troubleshooting methodology (DOEs, Fault Detection and Classification, Analytics, etc.). Communicate learnings to rest-of-world to strengthen service product packages
Process & Hardware Integration knowledge
Intermediate Field Service Server skills
Expertize in DoE, FMEA, Statistical Process Control, 6 Sigma

Process Support Engineer Resume Examples & Samples

Performs product and project presentations in coordination with sales and management
Supports process specification negotiations
Performs product demonstrations without supervision
Plans and performs system start-up in phase T2: Performs Basic Process / AMAT Std. Process Verification
Plans and performs system start-up in phase T3: Develops process according to customer specifications without supervision - reference processes are available
Plans and performs system start-up in phase T4: Develops new processes according to customer specifications without supervision - no reference processes are available (e.g. JDA, alpha or beta sites)
Responsible for process parameter signoff negotiations
Drives process integration solutions under loose supervision
Improving existing processes or troubleshooting of excursions on qualified processes
Provides input for modification of existing product design
Other duties as assigned, i.e. safeguard health & safety
Preferred: Electroplating and wet-chemical processing
IC device knowledge
Ability to plan and execute mid-level complex project
Ability to lead medium sized project teams
The position requires extensive travelling (approx. > 60 %) in Germany and across Europe

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