Support Services Resume Samples

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C Lindgren

Clovis

Lindgren

4619 Cronin Ridges

Los Angeles

+1 (555) 262 7030

4619 Cronin Ridges

Los Angeles

Phone

p +1 (555) 262 7030

Experience Experience

Phoenix, AZ

Support Services Technician

Phoenix, AZ

Walker-Jacobs

Phoenix, AZ

Support Services Technician

Follow established procedures and/or develop innovative new solutions to user problems
Assist in maintaining a cohesive positive team environment through constructive communication with team members and the management
Collaborate with network services, software systems engineering and/or application development in order to restore service and/or identify problems
Manage the pharmaceutical manufacturing small equipment, tooling inventory and storage areas
Assists with quarterly perpetual inventories
Cooperate with co-workers, team player. Willingness to contribute to team activities
Returns all equipment that is under warranty in a timely manner and makes a request for replacement

Houston, TX

Supervisor, Customer Support Services, CLS

Houston, TX

Jacobson-Ebert

Houston, TX

Supervisor, Customer Support Services, CLS

Manage the execution of Customer Support Service strategy, assisting in the development of department budgets, business objectives, policies and procedures
Supervise/Manage Customer Support Services processes, working closely with other functional areas to achieve business results
Challenge and motivate people to reach their highest potential, foster the continuous professional development and career growth of a diverse workforce
Use continuous improvement tools and methodology to evaluate, challenge and optimize business processes
Provide supervisory coverage during normal business hours and after hours as requested
Develop and implement metrics to drive efficiency and productivity, sharing best practices and benchmarks to enhance efficiency
Maintain working knowledge of relevant reports and data

present

Phoenix, AZ

Support Services Associate

Phoenix, AZ

Johns Inc

present

Phoenix, AZ

Support Services Associate

present

Flexibility to work in fast paced work environment and learn a variety of tasks
Escort and assist with transport of patients within and outside the department according to established procedures
Clean, move and set up equipment, reporting any deficiencies to Facilities Management. Maintain mobile and non-mobile equipment and work area
Make beds, following established cleaning procedures in all patient discharge rooms as assigned
Greet visitors, “acting as the face of CEB”, and manage security processes
May assist in the movement, positioning and transporting of OR patients
Transports patients and equipment as directed, as evidenced by management observation

Education Education

Bachelor’s Degree in Computer Science

University of Central Florida

Bachelor’s Degree in Computer Science

Skills Skills

Excellent oral and written communication skills, analysis and problem solving skills as well as excellent time management skills
Ability to design and deliver quality presentations to customers and stakeholders, including the management team
Problem solving capabilities, strong analytical skills, flexible and able to handle multiple initiatives concurrently
Excellent technical, leadership, organizational skills (written and verbal)
Ability to lead and manage 3-5 direct reports; superior people and personnel management skills
Strong ITSM tool experience - ServiceNow a big
In depth knowledge of industry standard methodology including the following
Quality Management
Cost Management
Time Management

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15 Support Services resume templates

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Mail & General Support Services Assistant Resume Examples & Samples

Individual must be a high school graduate or G.E.D. equivalent with good mathematical skills and familiarity with business grade postal equipment, supplies and procedures
6-12 months of work experience in a similar office environment
Person must be mechanically inclined and in good physical condition and be able to lift heavy boxes up to 50lbs unassisted
Must possess and maintain a valid State of California Driver’s License and have an acceptable driving record
Ability to read, listen and speak English and general office computer skills are required
Distributes incoming mail and interoffice mail to the correct departments
Sorts all incoming and outgoing mail to assure proper and timely delivery
Sorts all incoming delivery service packages (UPS, Federal Express)
Notifies package recipients of packages via phone or email
Operates and maintains postage meter, scales, hand trucks and dollies
Computes postage rates, applies correct postage, prepares outgoing mail for deposit at post office, bundles mail and processes certified and registered mail
Schedules special delivery and outside courier service requests
Delivers interoffice mail and packages to STAPLES Center, Nokia Theatre L.A. LIVE and other downtown Los Angeles AEG Offices including the Grammy Museum
Operates fleet vehicle in a safe, efficient manner and keeps vehicle’s appearance to standards that ensure a favorable public impression
Participates as a member of the STAPLES Center Green Team. Attends monthly meetings, initiates ideas and assists in implementing Green Team goals and initiatives at STAPLES Center
Assists in ordering mail center supplies and scheduling equipment servicing
Handles small amounts of money and other valuable items
Distributes general office supplies and special orders at the direction of the General Support Services Manager
Assists General Support Services Manager in monitoring and reporting vendor service issues
Assists General Support Services Manager in the administration and maintenance of indoor drinking water service, indoor plant service, kitchen supply services and leased office equipment at STAPLES Center and Nokia Theatre L.A. LIVE
Candidate may be required to perform additional job-related tasks other than those specifically presented in this job description

Support Services Technician Resume Examples & Samples

Configure, deploy, manage and dispose of all hardware including but not limited to PC’s, iMac’s, laptops, MacBooks, printers, switches, desktop phone and mobile devices
Install, configure and deploy software applications and upgrades
Provide support via phone, email or in person to all internal customers
Document support requests carefully in the help desk ticketing system
Assist in the keeping of all assets maintained by IT
Educate internal customers on use of hardware and software

Support Services Financial Analyst Resume Examples & Samples

Bachelor's degree in finance or accounting, and
Excellent financial analysis, forecasting, modeling, and project management / planning skills
Superior interpersonal, verbal, and written communication skills
Strong Microsoft Excel skills required
Hyperion Essbase Excel add in experience preferred, but not required
Collaborative focus, with the ability to lead a project team
Master's degree preferred

Director, Support Services Food Operations Resume Examples & Samples

Graduate of a four year college program. Preferred degree related to hospitality management or business administration field
Knowledge of Word and Excel
Knowledge of food related POS Systems
Knowledge of EATEC preferred but not necessary if exposed to other inventory/purchasing systems
Knowledge of Menu Development
Knowledge of Food Promotions Development
Must have proven success in controlling costs, maximizing profit and directly supervising multiple managers
Must have experience in leading projects (seasonal promotions, new restaurant projects, remodels, infrastructure projects, etc.) from start to finish with proven track record
Strong P+L experience, command of budgeting and costs controls
Ability to effectively communicate across all lines of business, and with all levels of management
Strong organizational, planning, delegation, mentoring and coaching skills

Manager Support Services Resume Examples & Samples

3+ years of Experience in Technical support of applications and infrastructure
3+ Years of experience in Financial applications; FX, equities, options, futures etc. -Big plus!
3-4+

Senior Business Analyst Client Support Services Resume Examples & Samples

Create and execute systematic approaches to solve problems using a variety of methods
Author formal documents in PowerPoint to articulate the approach as well as all stages of assessments and evaluations
Manage and execute projects that are analytical in nature
Bachelor's degree in Business, Economics, Finance or similar required, MBA strongly preferred
7+ years experience performing business or operational analytical functions
Business Case Analysis development and/or consulting experience is a plus
Ability to evaluate and provide solutions to complex situations and problems
Very strong analytical skills coupled with effective verbal and written communication ability
Effective team player
Desire to learn and grow as well as help others learn and grow
Ability to present complex information in a clear and concise way
Enthusiastic, positive attitude
Customer service and / or operations knowledge or experience is a plus
Demonstrated ability to interact with and influence senior leaders

Visa Analytics Analytic Delivery Senior Analyst Client Support Services Resume Examples & Samples

Define detailed approach and analysis plan for descriptive and predictive analyses, including data sources and analytical methodology under the direction of the Analytic Manager
Perform big data extraction and aggregation with best practice methods using languages such as SAS, Hadoop, Python, and HIVE
Perform quantitative analysis and data mining on large datasets based on business hypothesis under study with minimal guidance from the Analytic Manager
Work with Analytic Manager, Analytic Business Partner, and Client Solutions to assess and finalize analyses and models that support the business problem for short, medium, and long term projects
Generate relevant business insights from the data using statistical techniques and / or exploratory analysis
Build and validate analytical models with statistical techniques like regression analysis, cluster analysis, mathematical modeling, and multivariate analysis
Perform adhoc analysis, BI requests, and data extractions using Unix and quantitative tools
Build and design reports based on business problem, and perform automation and deployment of the reports
Provide guidance and mentor junior analysts
QA data and deliverables of junior analysts and own deliverables
Good business acumen with strong ability to solve business problems through data driven quantitative methodologies
Team oriented, energetic, collaborative, diplomatic, and flexible style
Ability to tailor data driven results to various audience levels
Experience with designing and deploying analyses to improve operational and/or transactional environments
Post Graduate degree (Masters or Ph.D.) in Quantitative field such as Computer Science, Statistics, Mathematics, Operational Research, Computer Science, Economics, or Engineering, or equivalent experience

Support Services Technician A/x Resume Examples & Samples

Provide first and second level support for desktop laptops
Provide first level networking support
Configure, install and deploy desktop and laptop computers
Provide phone support to local and remote users
Support and administer Microsoft Exchange email system (server)
Configure and roll-out additional Microsoft Exchange services (resource management)
Support and Administer Mobile Device Management System
Provide 1st & 2nd level Macintosh hardware and OSX operating system support
Provide 24X7 on call support on a scheduled basis
Support desktop applications including: Microsoft Office, Project, Visio and Sharepoint
Provide level 1 support for enterprise application Desktop Clients/Web Clients
Provide Level 1 and 2 support for Point of Sale application Client and Back Office Administration
Facilitate and Coordinate support from 3rd E.G. Manufacturers hardware repairs and printer service kit installations
Travel to Warehouse 1-2 days per week to provide support to 40-50 end users
Travel to boutiques and remote offices as necessary
At least 2 years of experience in the field
Computer proficiency (MS Word, MS Excel, MS PowerPoint)
Excellent communications skills both written and verbal

System Management Tools Support Services Technician Resume Examples & Samples

Ownership of AppDynamics as a Application Performance Management solution including
Use his Subject Matter Expert (SME) knowledge in AppDynamics & application development / programming to develop solutions that will enhance the value Application Performance Management bring to EY. Present these solutions to the Lead for System Management tools Support Services and Global System Management Services lead for final approval
Create and maintain documentation to support and enable Operational Readiness of new services or major product releases. This includes documentation for known incidents, patching, new versions and new / enhanced functionality as well as processes like backup, usage and scheduled maintenance tasks
Validation of major and new versions for tools he is the SME
Develop roadmap for tools he is the SME in close alignment with the System Management tools Support Services lead taking current and future EY programming standards into account
Driving the RFP process for new or existing solutions by mapping the requirements to the product capabilities, designing upon that a solution framework and finally prepare a proposal that also includes the financial aspect of the solution (cost benefit)

Support Services Agent Resume Examples & Samples

Provides 1st line support for internal and external customers via phone, email or web portal using a ticketing tool to communicate
Receive, pre-analyze, categorize and describe the incident, and if the agent has sufficient knowledge and/or authorization, also solve it in 1st line otherwise the ticket is dispatched to additional support groups
Answer “How-to questions” for specific Ericsson systems and/or processes
1-2 years working experience in a fast-paced Contact Center/Helpdesk environment is preferred
Customer-service mindset; thrives on providing excellence in service
Strong computer knowledge
Basic ability to adapt to change, strive for improvements and eager to learn new working processes, methods, etc
Ability to perform well in a team environment
Excellent in verbal and written English language skills is required
Flexible to work hours as needed in a 24x5 operation in the future
Willing to work holidays and weekends if necessary
Willing to work overtime when necessary
Experience handling customer contacts through multiple channels (i.e. email, chat, phone, web requests) using case management (i.e. ticketing tool) software is preferred
LI-DV

Specialist Support Services Associate Resume Examples & Samples

Accounting/Business degree of equivalent educational experience
Experience with Excel and Microsoft Word is a must
Ability to work on own initiative and to deadlines

Tas-transaction Support Services Resume Examples & Samples

Supervise a team to perform detailed analysis on financial information to identify possible deal breakers and potential opportunities
Assist clients in identifying control weaknesses in financial reporting functions as well as operational deficiencies
Prepare proposals and present financial due diligence reports to clients
Work closely with clients, targets and other professionals in the legal, tax, management consulting and valuation fields
Help develop project leads, hire and train junior staff

Tas-transaction Support Services Resume Examples & Samples

Providing financial due diligence services to merger and acquisition deals conducted by various financial and corporate buyers
Analyzing the target's business drivers, quality of earnings, quality of assets and key deal issues etc
Responsible for engagement planning, preliminary review of the deal structure

Join EY Core Business Support Services Submit Your CV Resume Examples & Samples

Assist in preparing reports and schedules
Develop and maintain productive working relationships with internal clients
Use electronic working papers efficiently, including various software applications and sources of knowledge in an appropriate manner
Build strong internal relationships with your team members and across EY
Strong academic record including a University degree related with the department of preference
A postgraduate degree in a related field would be considered an asset
Advanced business writing and verbal communication skills both in Greek and English
Proficient skills in Microsoft Office
Excellent analytical and interpersonal abilities
Attention to detail with a commitment of high quality and accuracy
Completed military obligations (where applicable)

Team Leader Client Support Services North Africa Resume Examples & Samples

Provide leadership, strategic direction and management for a team of individual contributors, establishing a customer focused, performance based culture
Directs Client Support and Market Readiness resources located in Cairo and Casablanca to ensure that all Product, Sales and client initiatives are successfully executed and that business goals are supported in a cost effective, timely manner, with a resulting high level of client satisfaction
Ensure the team is broadly engaged with all internal stakeholder organizations including CSS, Sales, Product, Systems, Risk and Legal
Support Client Sales in sales efforts, providing service standards as required for the implementation and support of market specific products and services
Demonstrate continuous improvement of performance, cost effectiveness & compliance in delivery of support services to Visa clients
Maintain and build rapport with Client Support teams across all other Visa geographies to exchange, learn and leverage best practices and augment with professional practices from other leading companies
Drive creation and delivery of opportunities for optimizing clients’ operational performance for the mutual benefit of clients and Visa
Provides thought leadership for matrixed CSS client facing functions to ensure alignment with Sales and client/market needs
Leverages and influences the resources within each Client Support Services functional, staff through business leadership
Responsible for resource and budget forecasting to accomplish deliverables
Prime accountability for client satisfaction with client support services and relationships in NA
Develops and executes operational support services deliverables in client and country account plans and strategies
Internal and external escalation point for critical operational decisions affecting cardholder and merchant acceptance
High effect on Visa Inc revenue and expenses as related to client, client satisfaction & retention, client processing effectiveness, new product & service roll out and changes
Influences decision makers at staff, senior and executive management levels within client and Visa organizations
Drives problem and communication management for any critical issue affecting client, or client issue affecting Visa. Due to size and diversity of clients, issues are complex and cross multiple parts of the Visa and client organization. Significant cardholder and merchant service degradation can be experienced
Key leadership function within CSI CEMEA with direct responsibility for a team of 6 individuals located in Cairo and Casablanca
Performs new product/support impact assessments required to ensure overall effectiveness of the client support organization, creating or contributing to business cases as required
Role requires significant interaction and subject matter expertise in a number of broad areas with unique requirements across the globe (e.g. Market & client business drivers, Product variations, BER support practices, Tools, Training etc.)
Requires interaction with resources at all levels of the organization, both internally at Visa and externally with the client, ranging from individual contributor project resources to senior executives (Visa EVP/SVP and client CEO/CIO/VP etc)
Primary interaction at the Snr Director level and above in global product, global systems and within global CSS organization
Establishes self as the CSS liaison and go-to resource for NA with key business unit leaders within Visa Inc product, technology, operations and geographies for supported clients, products and specialties
Bachelor’s degree or equivalent - Education (preferred)

Global Support Services Resume Examples & Samples

Respond to customer inquiries, primarily by telephone and e-mail
Work flexible schedules, which may include evenings, weekends or holidays
Resolve customer technical issues through diligent research, reproduction, and troubleshooting
Work directly with other technical support staff, quality assurance, engineering, sales, marketing, operations, and administration to resolve problems
Document all technical inquiries, develop and review content for knowledgebase
Help test alpha and beta products
Experience with database related technology and administration (SQL Server, Oracle, DB2, etc)
Experience with ESX Server and/or Virtual Center Server
Experience with SQL query language
Experience with SQL Server or Oracle dB (DBA)
Experience with Remote Access Trouble-shooting

FP&A Support Services Financial Analyst Resume Examples & Samples

Responsible for supporting regional operational analytics and support activities, including key business drivers: service analysis, installation analysis, sourcing analysis and tracking, labour mix rates, burden rate reporting and analysis, and working capital
Apply professional judgment based on the analysis of quantitative data and information. Screens, categorises and resolves data integrity issues
Maintain close alignment with all customers of the FP&A Support Services teams to ensure their requirements are being met (i.e. Cost Center Analysis team, Management Reporting, Operational and Commercial Support teams, Business Partners etc.)
Drive the creation and maintenance of process documentation for activities which reside within team in order to drive standardisation and best practices
Support the optimization of the FP&A organization including centralization of activities from Continental Europe countries to Cork, Ireland, driving continuous process improvement and participating in special projects (e.g. Essbase implementation)
Embrace a business focused and results oriented team within FP&A Support Services

Administration Clerk Credit Support Services Resume Examples & Samples

Thorough knowledge and understanding of the operating procedures for all products supported by the Contact Centre
To be accurate in the handling of all setup, processing exception and fulfillment functions
Good communication, organizational skills and ability prioritize duties on the daily basis are essential
Ability to work in pressure situations, due to high volumes, limited time frames and ensure priority processing
Strong team building skills to ensure co-operative working relationship with co-workers
Work independently with little direction
Exercise sound judgment in the prioritization of the daily workload to ensure strict time

Manager Support Services Resume Examples & Samples

Design, building and delivery of learning content to support Shared Services and the Canadian Bank's shared business goals and strategic priorities
3+ years’ work experience in learning, performance and training related areas, preferably with a financial services institution or financial services exposure
Demonstrated expertise in creating learning content and programs
Experience with learning projects preferred
Knowledge and experience in training, print, web and visual media, inclusive of production and distribution
Strong working knowledge of Word, Excel, PowerPoint, MS Access; familiarity with design software including Adobe Suite and learning programs
Expert communication skills level: written, oral and presentation to consistently deliver meaningful presentations
Expert level knowledge and proven experience working in a learning, performance and training coaching/counsel capacity and delivering to diverse, demanding audiences
Expert knowledge on how to structure content coherently, write concisely and employ technology in a sophisticated way to connect with the intended audience
Strong time management, planning and organization skills to oversee and execute on multiple complex initiatives without compromising quality
Demonstrated ability to work autonomously and collaboratively
Ability to forge and maintain strategic relationships with internal and external stakeholders, manage cross-functional teams
Strong persuasion and negotiating skills to build constructive solutions, often in the absence of direct decision making authority
Knowledge of consumer trending and competitive market for Financial Services
Proven analytical and creative problem solving skills
A strategic thinker/planner with a good understanding and demonstrated track record in strategic planning and problem solving, including seeking, creating and championing creative solutions
Highly developed interpersonal communication style; self-starter with the ability to balance multiple projects and priorities

Head of Business Support Services Resume Examples & Samples

Business planning for a team of c500 Business Support Services (BSS) staff (Executive Assistants, the Business Support Centre and Creative Services), including agreeing the budget for the following financial year, developing proposals to evolve the service, controlling indirect costs etc., and a key contributor to the wider Admin and Workplace Services ((AWS) business planning process
Leading relationship management effort with key stakeholders in the UK such as BSS teams, regional leadership, users of the services, other service leaders within Core Business Services (CBS) and counterparts in other EY Regions and externally (e.g. other Big 4 professional services firms)
Taking the lead on negotiations of service scope and changes with the business and gaining senior stakeholder commitment to and sponsorship of changes/enhancements to services
Driving consistency in service delivery and ways of working across the UK whilst meeting agreed service levels, key performance targets, budgeted costs and continuous service improvement plans. Responsible for reviewing service performance and initiating corrective action where necessary
Leading a consistent and effective performance management process across BSS in the UK in line with EY policy. Ensuring that the quality of staff is appropriate for the service provided and that performance improvement plans are put in place where appropriate
Ensuring that Business Support Services roles and salaries are benchmarked regularly to ensure that the EY total reward proposition is competitive in the market place. Overall responsibility for the salary review process for all BSS teams
Having a good understanding of the firm’s policies and processes, being the escalation point for the appeals process and ensuring that issues are effectively managed to mitigate risk to the firm
Drive employee engagement within the function by embedding counselling families and leading on action planning as a result of Global People Survey output as well as leading on the delivery of “all hands calls”, workshops and information sessions to share relevant information with the BSS and wider AWS community
Coaching and developing a team of 6 direct reports who manage the EA, Business Support Centre and Creative Services teams
Promote EY values, inclusive leadership and act as a role model for our people
Proactively work as part of the AWS management team to ensure consistent support levels, policies and procedures, and effective knowledge sharing across all AWS teams
Credibility as a leader, able to inspire and motivate both immediate reports and the wider Business Support Services community
A team player with extensive people management experience in a corporate professional services environment
Relevant service management experience and commercial acumen with a commitment to continuous improvement both from a change management/operational and financial perspective
Experience of change management and implementation of similar services within a large and complex organisation
Excellent interpersonal and influencing skills, able to engage with and gain the trust of a broad range of stakeholders at all levels and the confidence to challenge senior business leaders
In addition the individual filling the role should have a clear view of the challenges in order to be able to develop future strategies and plans

Transaction Support Services Senior Manager Resume Examples & Samples

Evaluate historical and pro-forma financial information and identify trends and fluctuations that may impact cash flow requirements and deal valuation
Identify issues for purchase price reductions, deal structuring, or deal termination and communicate advice to clients
Identify post-acquisition action steps to achieve anticipated earnings and cash flow improvements
Research and assess technical accounting issues and evaluate implications on transaction valuation and structuring
Plan, prepare and review deliverables in various forms including written reports, presentations and discussions with clients, EY teams and other parties
Understand EY's service offerings and actively identify opportunities to serve clients better
Help people to develop through effectively supervising, coaching and mentoring all levels of staff
Conduct performance reviews and contribute to feedback for all levels of staff
Contribute to people initiatives, including recruiting, retaining and training Transaction Support professionals
Understand, follow and communicate workplace policies and procedures to all levels of staff
Live our shared cultures and values at all times and encourage members to do the same
Support Vision 2020’s “Highest Performing Teams” aspiration
CA (SA) is preferred
Corporate Finance experience with 6 - 8 years post article experience
Thorough knowledge of the transaction environment
Understanding of purchase accounting and transaction structures
Knowledge of IFRS
Professional accountancy qualification
Strong academic record, including a degree
Excellent analytical and interpersonal abilities
Strong client and relationship-building skills

System Management Tools Support Services Technician Resume Examples & Samples

Good interpersonal, communication, organizational and decision-making skills
Ability to deal with escalations and difficult situations/people under pressure
Ability to understand and integrate cultural differences
Strong knowledge of System Management tools, and up-to Subject Matter Expert knowledge in at least two tools
Strong programming in C# and/or Java
Scripting skills using JavaScript or PowerShell would be definitely a plus
Good knowledge of databases development (MS SQL / Oracle)
Good working knowledge in Operating Systems (MS Windows, Linux, UNIX) and/or Networking (WAN, LAN, Firewall) and all associated services like Active Directory, DNS, File & Print, TCP/IP, and Routing protocols
English language skills – excellent written and verbal communication
Over 7 years working within Information Technology
Over 3 years work experience as a software developer
Over 3 years working within the System Management Services space working with Application Performance Management tools like AppDynamics, HP Diagnostics or equivalent products from other vendors

Technical Support Services Benelux Resume Examples & Samples

Become part of a global community and collaborate within global and local teams
Connect with peers and leaders, consulting, technical and industry experts
Benefit from customized career planning, one-on-one mentoring and coaching
Gain knowledge and develop skills through a tailored education path
Balance your work with your life and enjoy flexible working
Technical Bachelor’s or Master degree (Mathematics, Computer science, Information Technology, Engineering, Economics)
Key skills on Infrastructure, Networking and Security
Excellent knowledge of MS Excel
Good administrative skills
Good skills in networking products
The drive to take the ownership and improve internal processes
Demonstrated history of achievement in academics, internships, course work, coops and/or work experience
Interest in a Pre Sales job role
Adaptability, Communication, Creative, Problem Solving, Taking Ownership, Teamwork and Collaboration
Fluent English in written and oral communication in addition to Dutch
Availability to Travel in the Netherlands as well as abroad

Lead for Server Support Services Level Resume Examples & Samples

Provides Leadership for a support team in charge on issues related to hardware, server operating system (Windows, Linux, HPUX and Solaris), initiatives and small projects
Focus on trend analysis, problem investigation, RCA (Root Cause investigation) and CSI (Continual Service Improvement)
Continually looking for improvement opportunities by either documenting, improving or automating process
Ensure that work coming from Server Operations (Global Operations) is properly escalated
Deliver and coordination of technical training to Server Operations (Global Operations)
Manage escalations with vendors (Red Hat, Microsoft, etc.)
Ensure that new designed services are ready to be transitioned to operations
Manage the document repositories (SharePoint, Service Now, etc.) to ensure they contain relevant and applicable documentation for the applicable readers
Provide input to engineering & release management strategy, methodology, standards and leading practices
Proactively identifies and addresses server operations strengths, weaknesses, opportunities and threats
Proactively anticipates problems before they occur; defines the problem; identifies possible causes; works with team to identify solutions; selects and implements most appropriate solution
Makes key decisions based upon solid understanding of IT Services principles; firm and business objectives and needs analysis
Ability to work and team with a multitude of different people to balance demands
Ability to deal efficiently with escalations and difficult situations/people under pressure
Ability to demonstrate sound judgment and be able to prioritize assignments
Excellent interpersonal, communication and organizational skills
Strong working knowledge under ITIL v3 framework
Strong analytical skills
Ability to work and team effectively with clients, management and staff members
Experience in working with diverse and geographically dispersed teams
Proactive organized
Excellent written and verbal communication skills- must be able to communicate fluently in English both verbally and in writing
Strong communication and interpersonal skills
Demonstrates commitment to IT methodologies, processes and standards for documentation
Excellent team work skills
Flexibility and initiative to anticipate customers and internal needs
Drive to achievement
Excellent leadership qualities required to lead and manage high performing teams
Excellent interpersonal and communication skills required to lead and motivate technical teams that deliver quality services
Facilitation skills to lead teams and successful meetings
Extensive knowledge of organizational structure of the firm to facilitate work with groups outside of the immediate technical team
Strong knowledge and experience in all IT methodologies that will be used to guide the technical work of Technical Teams assigned to programs/projects
Proven experience with infrastructure implementation/management, service/operations management, etc
Possesses a thorough understanding of IT Services: service offerings, technical standards and policies, technical and business strategies as well as organizational structure
Maintains awareness of new and emerging technologies and the potential application on service offerings and products provided by IT
Proven experience in managing diverse and geographically dispersed teams
Strong Knowledge of Red Hat Enterprise Linux Server 5X, 6X & 7X and Windows Server 2008 and 2012
System Center, Sun Solaris / HP UX Knowledge would be a plus
Extensive troubleshooting and incident resolution experience of Windows Server, UNIX & Linux OS
Advanced knowledge of systems performance analysis and security tuning
Ability to document processes and procedures
Knowledge of patch management and configuration management technologies such as Satellite and SCCM
Knowledge of Storage technologies like SAN, NAS and DAS
Knowledge of Symantec Netbackup or backup concepts
Knowledge of VMware or virtualization concepts
Knowledge of DELL and HP server hardware (including blades)
Understanding of IP protocols and networking
Manage and champion a functional cross-border team with a single, mature culture. This should provide consistency of operations, responsibilities and cross- border reporting
Manage 5-10 staff in multiple locations/countries

Manager Business Support Services Resume Examples & Samples

Proactively manage headcount and remuneration costs in line with budget and firm’s ratios to ensure maximum efficiency, cost effectiveness and robust management of indirect costs
Proactively review and compare Management Information (MI) data to consider utilisation needs, and review and maintain Key Performance Indicators (KPIs)
Effectively manage and appropriately monitor absence, annual leave, overtime and time off in lieu, timesheets and expenses
Create and maintain effective relationships with key stakeholders in the business ensuring timely and effective consultation where necessary
Proactively seek to understand service line and local office decisions and strategies
Work with Team Leaders to ensure resource planning meets service requirements
Implement and monitor Service Level Agreement (SLA) and drive consistency, ensuring best practice is adhered to
Maintain high quality service and obtain feedback to incorporate service improvements
Lead and provide coaching and guidance around the firm’s capability, disciplinary and absence management policies and processes, including management of grievance and appeal processes
Promptly investigate issues to effectively manage and mitigate risk to the firm
Understand, interpret and provide guidance around key Employee Relations policies
Ensure the Performance Management Development Programme (PMDP) process is managed and maintained consistently
Host, lead and participate in annual Review Committee meetings
Provide coaching and guidance to Counsellors to ensure fair, consistent and appropriate representation
Lead, motivate and coach team members to enhance their career development
Identify training needs to enhance overall skills and develop talent
Lead and implement the firm’s Flexible Working programme
Ensure adherence to the BSS recruitment and interview process including preparation of business cases to recruit and offer
Lead the delivery of workshops and information sessions to share relevant information within the BSS community
Lead projects and initiatives to ensure consistency and improve BSS processes
Proactively work as part of the BSS and AWS Management teams to ensure consistent support levels, policies and procedures, and effective knowledge sharing across all support functions
Extensive people management experience in a corporate professional services environment
Strong operational leadership and management skills
Excellent commercial awareness with the ability to effectively manage costs
Exceptional organisational skills with an ability to prioritise a heavy and conflicting workload
Ability to effectively manage conflict and deliver difficult messages at all levels, influencing and negotiating where needed
Experience of implementing a change management programme
Ability to initiate, lead a project and manage a working group
High level of recruitment experience
A flexible and consistent team orientated approach
The confidence to use own judgment to proactively make critical and complex decisions
Ability to remain calm under pressure and adapt to a constantly changing business environment
A role model with a consistently professional, credible and enthusiastic approach

Technical Support Services Pricer Resume Examples & Samples

Have a deep understanding of different cost and pricing concepts used in IBM
Gain insight knowledge into price handling processes
Be familiar with different TSS contract terms & conditions and statement of work
Have a deep knowledge and understanding of IBM and particularly Maintenance process and procedures, systems, organization and goals
Excellent verbal, written communication skills
Excellent interpersonal, intercultural and analytical skills
Highly numerate and accurate
Ability to set priorities, get self-sufficiently organized, work in virtual/geographically spread teams
Experience in a financial position or experience in technical support position (with methodology and processes component)
Experience in pricing analysis and experience in working with large amount of numbers and data
Excellent knowledge of MS Office, especially Excel and Access
Fluency in English and German/ French is mandatory
Experience in a maintenance sales or delivery organization, or experience in service product management function, or experience in a solution design/implementation role
Good insight into the Technical Support Services portfolio and the local Technical Support Services markets

Director, Operations Support Services Resume Examples & Samples

Establish processes and tools for Inventory management and oversee continuous update of inventory data
Establish incident/resolution communication plans and oversee them
Establish and oversee bill-back processes
Meet with Application Owners to resolve problems with communication or other processes
Implement and oversee AIO Intranet for the company
Manage 3rd-Party 24x7 Ops groups for escalation
Communicate and Update AIO Roadmap & Services

Administrative Director, Support Services Resume Examples & Samples

Facilities Management
Bio Med and Construction
Security Services
Parking
Conference Room Management
Environment of Care
EVS
Laundry
Food Services
Volunteers
Emergency Preparedness

Support Services Coordinator Resume Examples & Samples

2+ years of experience in a Corporate setting
Strong client & customer service skills
Prior experience with an Online Registration tool (Cvent)
Exposure to a Service Department or the Hospitality industry
Microsoft Excel and Word proficient

Analyst, Financial Support Services Resume Examples & Samples

Act as liaison with the business user community to identify business requirements to support streamlined, efficient, best practice system solutions
Attend appropriate training to maintain current knowledge of SAP and other financial processes
Act as a subject matter expert for positioning and implementing process automation and as liaison between business and the IT development team
Assist in developing interim/permanent work around solutions with business teams
2-4 years’ experience in managing small/medium projects
2-4 years Finance/SAP FICO Application experience
Has detailed knowledge of SAP’s ERP ECC 6.0 and Business Intelligence systems
Ability to work independently or in a team

Facilities & Support Services Assistant Resume Examples & Samples

Superior Customer Service Skills
Ability to maintain professionalism at all times
Ability to plan and manage time constraints
Ability to multi-task and work with minimal to no supervision

IT On-site Support Services Associate Fixed Resume Examples & Samples

Assist with the deployment, installation, configuration, and testing of hardware and software
Coordinate the repair of end user hardware and the reinstallation of software as necessary to resolve end user incidents
Resolve incidents associated with firm-standard end user software and hardware, including mobile/hand-held technologies. Identify sources and trends of technical problems to prevent future occurrences
Understanding of network technologies and Active Directory
Assist with IT tasks related to office moves, build outs, relocations and acquisitions
Operate as "remote hands" for other IT functions, such as Telecommunications, Networking and Hosting
Coordinate repair or installation activities with vendors or providers
Ability to deliver technology training to EY new hires
Understand the Firm's business and organization sufficiently to anticipate and resolve end user technology issues that affect productivity of Firm personnel
A Bachelor's degree or equivalent work experience in information technology, computer science or other relevant major
Previous experience in end-user technology support; experience supporting mobile applications, Windows 7 and Outlook preferred
Ability to communicate in Bulgarian and English verbally and in writing
Strong interpersonal, communication and presentation skills, with an outstanding customer service attitude
Strong analytical skills are required to address end-user incidents escalated from the service desk
A demonstrated ability to prioritize incidents being worked on and communicate those priorities to end users as necessary
A dedication to teamwork, and integrity within a professional environment

Technology Support Services Agent Resume Examples & Samples

CCNA certification or 3 modules for CCNA
Customer service experience and call center experience,also dispatching replacement parts if needed
Proficient on Microsoft Office package
Experience on networking services or networking support
Network knowledge and experience
CCNA routing and switching certification
English 90% spoken and written
CCNA Wireless certification is nice to have

Manager, IT Manufacturing Support Services Resume Examples & Samples

Recruit, manage and mentor a growing team of Manufacturing Support Technicians
Work with the IT infrastructure team to coordinate software updates and roll-outs to the Manufacturing equipment
Enterprise imaging and desktop deployment technologies (preferably SCCM )
In depth experience with touch screen PC’s, Zebra printers and Motorola scanners
Engineering and Manufacturing tool support
Windows 7 and OS X in a managed desktop environment
Industry standard Mobile devices & PDA support
Solid knowledge of networks including troubleshooting all aspects of wired and wireless configurations
Good understanding of ITIL v3 standards
Familiarity with the IT vendor ecosystem is preferred
Prior experience in supporting off-site events and site setup is preferred
General understanding server computing, networking, phone setup / support, storage, virtualization, and business applications
Medium to Large Enterprise IT or manufacturing environment support experience is preferred
5-10 years of experience with Manufacturing Support in any industry but Automotive preferred
3-5 years of experience of managing a support organization
BS Degree in CS/equivalent or combination of education and relevant experience

Information Support Services Specialist Resume Examples & Samples

Provides timely, thorough responses to customer inquiries via phone, email, letter, fax and LiveChat
Bachelors degree in social work or related field with minimum 3yrs of experience in the related field
Basic knowledge of the child welfare system
Master's Degree preferred
Excellent verbal, interpersonal and written communication skills
Strong analytical, problem-solving and decision making capabilities
Team player with the ability to work in a fast-paced environment
Ability to multi-task in a fast-paced environment
Sound business ethics, including the protection of proprietary and confidential information

Workplace Support Services Analyst Resume Examples & Samples

Co-ordinate workplace repairs & maintenance across AMP property portfolio including escalation to the Workplace Support & Services Managers/FM Technical Lead
Co-ordinate contractors whilst onsite to facilitate repairs & maintenance
Periodical incident reporting and insights on trends to support problem management within the Workplace Operations Team
Support the Operations team with invoice generation and management through to approval

Client Support Services Resume Examples & Samples

Serves as primary client team contact for Client Support Services, and a primary resource for Production Coordinators
Consultants for kit management – (legal requirements for PCS delivery, assembly requirements, size limitations, assembly costs, manual versus automated, Enclosure/Divert coding)
Selects and manages vendors for daily/non-daily assembly work—monitoring quality (performing assembly checks as needed) and coordinating the delivery of materials necessary to successfully meet the client’s needs
Acts as consultant to client teams for fulfillment issue resolution, procedures, and kit management
Ensures client team contacts understand and are accountable for their own roles/responsibilities; including adhering to standard operating procedures for TBA Workflow and procedure accuracy
Reports and consults on client teams’ Fulfillment Report Card – work with teams directly to impact their grades
Exhibits proactive problem solving and suggests process enhancements that improve the business and leverage existing information and technology
Acts as a leader and/or role model to others on the team, and coaches others through processes and problem solving. Actively shares knowledge with team members and others
Supports Production Coordinators in the production, printing, and assembly of CSS jobs, and manages all aspects of assembly for external projects
Ensures that proper hand-offs are in place for all functions being supported by Production Coordinators
Responsible for assurance the Production Coordinators take ownership of sorting, reprints, workflows, AWO transactions, ORG requests, daily reports, audits, issues, and PFL processing – and remain flexible to the needs of our business when assistance is required
Monitors/tracks all daily and non-daily jobs to ensure that the print status is active
Partners with Workflow Coordinators from each department to resolve daily fulfillment issues
Sets up and manages inventory; partners with Inventory Management to monitor the reorder of client materials as necessary
Maintains and responds to internal/external hold logs on a daily basis with issue resolution
Monitors all processing of workflow requests and provides final sign-off before requests are completed
Basic computer skills (Excel, Word, Lotus Notes, Internet - 1 year experience preferred)
Benefits Center knowledge is preferred
Entry project management skills (ability to prioritize and multi-task on projects)
Understanding/practical application of CSS tools (including Siebel, Kit Management, Control D/PC, ADF Scheduling Database, TBA Workflow, Job Splitting, TBA/GUI, NSL Control Panel, and the on-line fulfillment tracking system) to ensure quality while adjusting to changing communication delivery requirements; or in absence of this experience, demonstrate a strong technology aptitude and skills with other computer applications
Basic knowledge of print and fulfillment technologies, including automation (1 year experience preferred)
Excellent interpersonal and customer relationship-building skills
Self-directed analytical and problem-solving skills
Client focused with an ability to interact effectively with all CSS customers
Excellent organizational skills with the ability to give direction and offer process education to others
Excellent verbal and written communication skills
Ability to work independently, multi-task, and make decisions

Buyer Support Services Specialist Resume Examples & Samples

Work closely with Strategic Buyers team to support ongoing activities and identify areas of improvement
Support negotiation process with pre-defined suppliers, prepare request for information/request for proposal
Prepare periodic and on demand reports, graphs and analytics concerning suppliers, spends, contracts etc
Conduct Supplier Research and populate predefine template on supplier information
Follow up with suppliers on outstanding Responsible Supplier Audits confirmation dates and information, Supplier Audit tracking
Set up e-surveys online, following up with stakeholders and generating final report/scorecard
Ensure compliance with Nestlé Supplier Code, Supplier Audits and standard procurement practices

Assistant Director of Support Services Resume Examples & Samples

Bachelor's degree in a field relevant to the position
Four years of professional experience in project management, operations management, business consulting or related
One year of supervisory experience
Excellent verbal and written communication and interpersonal skills
Ability to effectively manage multiple priorities and meet very specific deadlines
Ability to handle sensitive and complex human resources issues with discretion
Basic proficiency in the following software: Microsoft Office Word, Microsoft Office Excel, Microsoft Office Outlook, and Internet Web Browsers
Valid US or Canadian driver's license

User Support Services Technician Resume Examples & Samples

Bachelor's degree in Computer Science, MIS, a related field and/or an equivalent combination of education and experience
Strong service orientation, with excellent interpersonal and collaboration skills
Excellent troubleshooting skills and overall strong general knowledge of information technology including but not limited to: delivery and management of training, service, and support services; desktop and application use and management; networking; A/V support; and course management systems, among others
Intermediate to advanced skills in the use of Windows-based software including web and internet software and the Office Suite of products
Ability to work effectively as a positive and engaged member of a high-performing / collaborative team of professionals
Strong service ethic and demonstrated commitment to excellent customer service
Willing to work in a fluid, active, and team-based organization
Ability to work effectively in a fast-paced environment with multiple priorities, and in an environment with a sense of urgency to execution and work completion
Must be able to lift up to 25 pounds frequently and up to 50 pounds occasionally; be able to twist, bend and work in awkward positions
Ability to work in PC, Mac, and Linux/Unix environments
Previous experience providing end-user support in a fast-paced dynamic environment
Knowledge of higher education and experience working in university computing environments

VP, Technology Operations & Support Services Resume Examples & Samples

Manages a team of 50+ IT infrastructure professionals responsible for hiring, retaining, mentoring and building a top notch team within IT
Develops and implements a Technology Operations & Support Service strategy that aligns with the mission and goals of Teach For America
Creates and implements a well-defined technology roadmap taking into account; innovation, industry trends, automation, Run/Grow/Transform
Guides the design, implementation and management of infrastructure projects, reports on status, resources, risks and communicates with senior leaders
Serves on the Senior IT Leadership & Technology Strategy Committee and provides partnership and guidance around technology infrastructure and support
Financial Management: Budget planning, management, forecasting, cost analysis and improvement plans
Develops and manages vendor partnerships and customer relationships, RFP’s, vendor selection, contract negotiation
Develops and sustains a Business Continuity Plan and Disaster Recovery Plan
Manages key operational processes and service levels for networking, server, storage, database, applications, and service desk operations
Plans and delivers sufficient technical infrastructure capacity and ensure alignment with business expectations and requirements
Oversees infrastructure architecture and provide a structured approach to shaping the overall infrastructure components and standards
Provides IT Service Management best practice for IT service delivery
Extensive acumen and experience leading and managing teams that plan, execute and manage the following (not-exhaustive) technical services for multi-level organizations
Exceptional strategic thinking and structured problem solving skills
Ability to be a visionary, strategic, and analytical leader with relationship-building skills
Exemplifies Teach For America’s core values and be passionate about Teach For America’s mission
Ability to operate and thrive, and with a sense of possibility, in a fast-paced, deadline-driven environment
Strong documentation, organization, time management and verbal and written communication skills
Proficiency in various business productivity systems
Demonstrated record of achievement using these skills preferably in an IT organization

Supervisor, Lodging Support Services Resume Examples & Samples

Provide subject matter expertise to agents
Support organizational strategy, focus & direction, and leading a culture of continuous improvement
Contribute to the organizational strategy and focus for the team(s) ensuring timely and accurate processing of all offline work queues
Support and monitor KPIs and reporting tools to measure operational effectiveness
Consistently meet or exceed KPIs established for the team, ensuring consistent delivery against quality and productivity standards, including those established by customer care - for customer communication and documentation
Drive a culture of root cause analysis and continuous improvement
Ensure issues are escalated, tools and resources are made available; removing barriers and obstacles preventing agents from successfully completing their work assignments; escalating to vendors and suppliers to bring satisfactory resolution to system (technology or human) failures
Maintain balance between big picture and moving individual issues to conclusion
Works directly with Expedia hotel partners (suppliers) in Expedia systems on behalf of market management teams in inventory management and other systems, training and guest support
Accesses up to 10 systems at any given time assisting suppliers and customers with resolution of financial questions, lodging or inventory inquiries and guest support
Provides customer service support assistance to Expedia guests with general questions
Provides support for escalated customer issues including re-accommodation (relocation to a new hotel) with accurate expense tracking and reporting
Successfully gather and analyze information in customer or supplier case management
Assists Hotels with rejected card transactions - reissue credit cards numbers, provide training and usage guidance
Review accounting reconciliation data to ensure accuracy of processing
Makes effective decisions within his/her authority supporting Expedia customers and suppliers, escalate as necessary
Investigates and takes action to meet Expedia's needs
Growing functions in support of suppliers and customers - inventory management services, data entry, and training
Exercises good judgment in decision-making on behalf of customer and supplier relationship management
Responsible for greeting customer in a courteous, friendly and professional manner according to company procedures
Responsible for guests relocations of hotel accommodations
Escalated Issues: Credits, Stop Sells, Closing Allotments, etc
Maintain and promote excellent client relations by managing a prompt and accurate response to email and phone communications
Book/change/cancel reservations for lodging properties and provide necessary follow through
A problem-solver who can make independent decisions, be able to actively listen, and communicate clearly and concisely
Maintain acceptable quality scores on all calls
Maintain acceptable level of performance
Provide solutions to the customer and provide any additional customer service /education as needed
Flexibility and willingness to assist where and when needed as directed by your Supervisor
Microsoft Office application skills, including Outlook, Access, and Excel
Fluency with internet, computer usage and web-based application skills
Travel industry background with customer service support experience (preferred)
Familiar with accounting terms and further financial operations will be an asset
Previous experience in customer care position (preferred)
LI-JV1

Manager, EAS Technical Support Services Resume Examples & Samples

Support and develop an Inside Sales Representative team to release and track customer orders to support the sales of EAS products
Drive the technical support process and its associated elements throughout the team to ensure accurate, complete and timely resolution of technical support questions and training for our customers
Functional responsibility to influence and increase incremental sales and develop “raving fan” customers passionate about our solutions and the value they provide. Drive value selling and customer preference by influencing customers early and ongoing in the continuous sales cycle
Develop close working relationships with EAS leadership to ensure accurate and timely forecasting, resource allocation planning and confidence in performance
Knowledge of sales, project management and cost center management
Ability to manage competing priorities, resource constraints, and competing customer demands
Knowledge of Eaton electrical products, applications, and sales channels. Knowledge of or ability to learn EAS electrical products and applications
Minimum 7 years of related experience
Previous Management experience
Experience developing support cost estimates a plus
Knowledge of the electric utility industry
Experience developing customer relationships
Experience using and/or developing processes and tools to manage projects, manage change orders, and develop cost efficiencies
Experience with electrical utility projects and customers
Bachelor’s degree in Electrical Engineering from an accredited institution is preferred
Master’s degree in a related field a plus

Medical Modeling & Simulation Coordinator Support Services Resume Examples & Samples

Monitor research efforts to ensure particular gap solutions will fit into the larger operational context and solution space
Provide representation at meetings; develops and prepares briefings to senior leaders on key Medical Modeling & Simulation topics
Oversee and report on research programs to track the progress of research, development, test, and evaluation (RDT&E) projects
Develop and maintain a broad informal network of contacts within the user, technical, and acquisition communities to include industry partners
Conduct analysis and routinely interact with federal, military and industry stakeholders’ to gain support and/or information on needs, trends, and gaps in technologies and report back to MSIS leadership in order to perform analysis of issues that are of interest to a range of federal agencies, interagency and international organizations and apply to the goals and objectives to MSIS
Assist MedSim Transition Manager and MedSim Portfolio Manager concerning preliminary milestone decision documents to include but not limited to briefings, Analysis of alternatives AoA, and market research
Assist EMA project management support of projects funded with research, development, test, and evaluation dollars for MedSim and to serve as support and coordination for MSISRP EMA functions for select projects
Create, validate, track and implement metrics / evaluation criteria that will assist in reporting to committee members and for briefings
Assist the EMA using their Scientific Classification System (SCS) to classify, organize and reassess funded projects within the MedSim portfolio and report to the Portfolio Manager and Program Analyst
Oversee and report on research programs by tracking the progress of Medical Modeling & Simulation training projects. This may include creating meeting minutes and briefings, as well as developing and updating spreadsheets and databases
Prospectively identifies transition risks and assists the Portfolio Manager and Portfolio Coordinator with developing risk mitigation plans
Coordinate with Program Analyst concerning historical records to include records of transactions, pre-proposals, full proposals, acceptance and turn down notifications along with other documentation relevant to efficient management of the HIT/I portfolio
Uses Microsoft Outlook, Word, Excel, PowerPoint, SharePoint, and Visio in performing daily tasks
Assist in defining and planning research programs, including conducting program gap analysis and activities in support of the Planning, Programming, Budgeting & Execution (PPBE) process, i.e. near-term plan and Program Objective Memorandum (POM) build
Analyze, map, synthesize, and develop capability gaps of Medical Modeling & Simulation training research topics to maintain and continually update the portfolio Roadmaps
Coordinate with EMA on progress of the execution of RDT&E funding
Coordinate with the MSISRP Budget Analyst in the development of all documentation required for MiPRs, FADs, direct charges, and determination and finding
Assist the Budget Analyst in maintaining the consistency of the documentation provided to RM
Review and analyze research proposals for technical compliance and portfolio relevance
Coordinate to maintain historical records to include records of transactions, pre-proposals, full proposals, acceptance and turn down notifications along with other documentation relevant to efficient management of the MedSim portfolio
Reviews, analyzes, and synthesizes information required to complete Taskers. Prepare the response to Taskers to include but not limited to information papers, special studies and reviews
Provide representation at meetings; prepare and execute briefings to senior leaders on key MSIS topics. Assist in editing documents produced by the MMS&T Portfolio Manager
Develop, provide and present program/progress briefings
Travel as needed to support meetings as needed (quarterly, maybe more frequently)
Maintain government training requirements to work on a government facility
Organizes, conducts, and/or monitors science and technology activities including basic research, applied research and/or advanced technology development; may also provide support to acquisition program managers
In depth knowledge of current literature concerning the technology and knowledge on medical modeling and simulation
Applies DAU project management, defense acquisition knowledge equivalent to a level III certification to medical research experience management techniques to support the MedSim Portfolio

Project Manager Support Services Resume Examples & Samples

Ensure adequate project communications occur at all time
Review and analyze project schedules, deliverables and identify the surfacing of issues and provide a mitigation plan if necessary
Schedules and manages the delivery of a project
Develop policies and procedures to support the achievement of the project objectives
Identify services to be provided by external companies
Measuring: Checks project progress toward meeting its objectives
Evaluating: Determines the cause of deviations from the plan
Correcting: Takes corrective actions to address deviations
Defines project baseline
Tracks project progress
Projects status reporting
Determines and takes corrective actions
Applies DAU project management, defense acquisition knowledge equivalent to a level III certification to medical research experience management techniques to support the JPC-1
8-10 years of related experience, including supervisory experience

New Zealand EA Team Lead-enterprise Support Services Resume Examples & Samples

Worked in a senior EA capacity and ideally have had exposure to managing an administrative or support team
Demonstrated ability to manage stakeholder groups to drive outcomes that align with agreed priorities
Sound negotiation and conflict resolution skills with the ability to influence behaviours to drive strategic objectives

Account Manager Cyber Operations Support Services Resume Examples & Samples

Perform all business development activities associated with the identification and
Identify key customer contacts, budgets, procurement/technical requirements,
Bachelor of Science in Information Technology or Computer Science or related field
A solid understanding of the DoD vision and strategy, organizations, and commands
Familiarity with key Cyber customers, influencers, and decision makers
Understanding of and experience bidding and winning in the DoD and International

Business Support Services Specialist Resume Examples & Samples

Minimum 2 years work related experience in a business administraton function
Highly proficient in excel (pivot tables and other analytical tools and functions) and other MS Office applications
Experience with SAP and Business Warehouse preferred but not mandatory
Ability to learn new software applications quickly if not proficient in such as Business Warehouse and SAP
Ability to work independently on small projects or multiple tasks concurrently

Manager, Faculty Support Services Resume Examples & Samples

Plays a role in the recruitment, retention, onboarding, training and development of faculty support specialists
Provides oversight and ongoing support to faculty support specialists as their work assignments evolve, new technology tools emerge, and faculty support needs become more complex
Develops relationships with members of the faculty that allow communication about support needs and expectations
Identifies areas for training and development of the faculty support specialist staff; with other members of the FSS management team develops and implements programs and assesses outcomes
Manages workflow and assignments to ensure that faculty and faculty support specialist support needs are met. Monitors time reporting and approvals for faculty support specialists and ensures coverage in the case of vacation or absence
Assists with the annual performance review process for faculty support specialists, following up as necessary with additional training and coaching
Works closely with Human Resources on a wide variety of employee relations issues to ensure fairness and adherence to university policies and norms
Maintains metrics and data around support needs to assess productivity and effectiveness
Develops and maintains strong relationships throughout HBS. Works in collaboration with other departments on various projects that impact faculty support specialists

Manager, Patient Support Services Resume Examples & Samples

Attends weekly meetings and business reviews with patient support program vendors and specialty pharmacies to track service issues, monitor for payer specific trends, and manage vendors according to program SOPs
Will act as a business process lead for existing and new operating procedures required to manage a rapidly expanding specialty pharmacy networks with significance to Gilead’s long range commercial strategy and corporate commitment to patient access
Works closely with patient support program vendors, specialty pharmacies and Business Analytics to design and implement specialty pharmacy data quality scorecards
Coordinates closely with Patient Support Department, Regulatory and Drug Safety and Public Health to support specialty pharmacy training, audits and adherence to contracts and program SOPs
Works closely with Regulatory, Legal, BOCC compliance, Commercial Learning and Development, and other partners/stakeholders to develop training materials and ensure fully compliant practices, policies & procedures
Works closely with patient support program vendors, brand teams, Marketing Operations and other cross functional partners to ensure availability, version control and distribution of patient support program marketing materials, prescribing information, educational tools and training materials
Attends outside meetings or events, as appropriate, to stay abreast of national, local and/or regional changes, trends of other activities that may impact patient support programs
Develops and cultivates important and influential relationships with cross-functional business partners and stakeholders, including other Commercial Operations teams and marketing and sales teams
8 + years of experience and a Bachelor’s degree preferably in the sciences, public health, or business related discipline. MBA preferred
8 + of relevant experience in the pharmaceutical industry. Familiarity with planning, vendor contracting, project management and operations management related activities. Specialty pharmacy or distribution experience preferred
Strong knowledge of the pharmaceutical market and its customers is required
Demonstrated ability to manage multiple projects within specified timelines and quality standards, and have excellent public presentation skills, both written and verbal
Exceptional written, verbal communication and presentation skills are required in order to provide clear and concise analysis of quantitative and qualitative concepts
Experience leading or participating in large cross-functional teams on complex program implementations that require process and software development, data integration and ongoing quality improvement
Proven project management abilities including experience with good documentation, data management and quality assurance principles
Experience with insurance reimbursement for specialty pharmaceutical products and medical devices
Experience managing customer facing vendors
Excellent interpersonal and relationship building skills
Familiar with industry trends and remains current with competitor’s resources and practices
Must be able to balance both the tactical and strategic aspects of the role
High level of proficiency in Microsoft Excel, Word and Power Point is required
May require up to 25% travel based on business need

Coordinator, Support Services Resume Examples & Samples

Provide support to SLT Members including phone coverage, meeting/presentation preparation, filing, printing, copying, scanning, faxing, catering requests, document approvals, technology licenses, etc
Interact and communicate daily with operations management and operators
Manage timekeeping for operations employees including overtime administration
Own all aspects of executive floor to ensure it remains organized and professional as well as serve as secondary point of contact for executive floor
Act as workplace auditor responsible for performing regular walkthroughs of the area ensuring team members comply with workplace instructions and etiquette
Collect information and generates reports as needed
Assist with the development, implementation, and maintenance of policies and procedures. Serve as a department contact for manufacturing administration related SOPs and workflow
Assist with onboarding new employees including requesting hardware/software, equipment, materials and scheduling applicable meetings
Coordinate and maintain calendar/schedule and travel itineraries
Minimum of a Bachelor's degree (or equivalent) and 2-4 years of experience required. However, a combination of experience and/or education will be taken into consideration
Must possess knowledge of the Mylan organization and the appropriate chains of command. Must possess knowledge of how an efficient office functions
Must possess superior written and verbal communication skills, excellent interpersonal skills, and the ability to multi-task. Must be able to work in a fast paced environment
Must have superior computer-related skills, to include proficiency in utilizing Microsoft Office Suite (Word, Excel and PowerPoint), Microsoft Publisher, Microsoft Project, Visio, and Lotus Notes
Ability to maintain confidential information is of the utmost importance
Ability to read and interpret complex business and/or technical documents. Ability to write comprehensive reports and detailed business correspondence
Ability to work with groups of people such as other departments and communicate known concepts. Ability to present to a group of departments
Normal office situation. Typically sitting at a desk or table. Intermittently sitting, standing, walking, or stooping. May be required to stand; walk; stoop; bend; kneel; and climb steps. May require use of hands and use of arms. Light lifting requirements
Proficiency in speaking, comprehending, reading and writing English is preferred

Support Services Global Product Management Resume Examples & Samples

Design, plan and implement support and/or professional services offerings. Knowledge of project disciplines and technical skills required to deliver enterprise software services
Oversees the analysis and evaluation of key market statistics and customer requirements to define support offer strategies, identifies services opportunities/trends, and expands software market share
Leads business case development for optimization of existing offers/solutions alternatives to create the next generation of new offers
Develops business plans, marketing strategy, and forecasts for offerings
Manages support offer launches to ensure sales force readiness and optimize P&L impact of product transitions
Manage high complex projects, multiple small to medium projects simultaneously, including project scope, deadlines, associated forecasts and change control
Build team cohesion and positive morale, model culture of inspirational leadership on all projects: provide feedback in a positive manner, communicate professionally and successfully with others, support team building by building mutual trust and encouraging respect and cooperation among team members
Strong communication skills, including the ability to convey analytic insights effectively to both IT and business audiences
Strong presentation, leadership, business influence, and project management skills
Experience working within global teams. Ability to work independently or as part of a collaborative team, with effective organization and time management skills
Program management skills, and the ability to drive results through others
Experience defining specifications and requirements using a structured methodology

PS Support Services Consultant Resume Examples & Samples

Provide consultative inputs to internal and external clients
Execute client solutions
Assist senior staff in “delivering” consulting services to clients
Attend and assist on site client events
Responsible for high visibility / higher complexity / show case and/or strategic clients
Maintain an ongoing knowledge of Fiserv/Open Solutions product lines, along with future enhancements, supporting One Fiserv integration
Provide back-up product training
Make sound recommendations with analysis that add significant benefits to the client
Proven ability to build strong internal and client relationships
Routinely interact with clients and internal management
Recognize Process Improvement opportunities
5 + years of financial institution experience or relevant experience in applicable field
The ability to travel up to 75% of the time, this may include weekend and holidays

Technical Support Services, Team Lead Resume Examples & Samples

As team leader under managerial supervision, formulates/plans outlining steps required to deliver efficient and premium quality IT support to external client end-users, meeting all established service level agreements
Document production incidents and requests according to Service Desk procedures
Lead others or perform third-level support for end-user reported problems relating to the RPOS application
Lead others or perform intermediate troubleshooting for hardware, software, services, and communication problems for assigned clients and area(s)
Lead maintenance of knowledge databases to troubleshoot and service end-user reported problems and requests
Monitor end-user reported problems to identify potential areas requiring further intervention, and communicate to appropriate personnel
Perform technical testing of technology solutions
Review and update technical support documentation to ensure information is complete and accurate
Train end-users on basic functional use of RPOS application
Collaborate with third-party vendors to resolve software/hardware problems and disputes
Lead others and participate in applicable phases of projects involving installation, configuration, testing, and deployment of new hardware and software
Communicate status of each phase for assigned projects to management on a scheduled basis
Generate ongoing reports showing performance and tracking SLA

Support Services Associate Resume Examples & Samples

Reconciles account status using invoicing and payment activity analysis
Reconciles refund status using invoicing, payment, adjustment and receipt write off activity
Review pending adjustment requests for accuracy and adherence to current policy standards
Researches and reconciles misapplied payments
Respond to invoice / statement requests
Assist Collections floor and Credit department as needed
Assist with metric gathering as needed
Special projects and other duties as assigned or requested
Performs reconciliations for assigned accounts to maintain accuracy
Interfaces with Sales, Operations and Finance departments to resolve billing, collection and credit issues
Communicates via email, letters and phone conversations with customers concerning account status
2 + years of credit/collections experience (preferred but not required)
High level of organizational skills, integrity and accuracy
Strong communication skills with excellent written and verbal communication
Strong attention to detail, analytical and problem solving skills
Good interpersonal skills working with internal and external customers
Proficient in Microsoft Office Suite (Word and Excel) plus proficient in use of Oracle (preferred)
The ability to prioritize workload and meet tight deadlines
Must be a self-starter, able to work independently as well as be part of a team

Support Services Technician Resume Examples & Samples

Manage the pharmaceutical manufacturing small equipment, tooling inventory and storage areas
Maintain all equipment and tooling related issues (i.e., ordering, check-in and out, IPT tooling procedures, measurements, repairs, and cradle-to-grave documentation)
Manage the equipment manual files for Pharmaceutics
Coordinate calibrations of small equipment with the Calibration Department
Coordinate calibrations of Metal detectors used by pharmaceutics
Assist in managing the disposition of OOT/OOS notifications for Pharmaceutics
Troubleshoot metal detectors when needed
Identify and report cGMP compliance issues as necessary
Assist to train and mentor new associates as necessary
Assist manufacturing associates with troubleshooting issues related to tooling
Maintain knowledge of current manufacturing equipment that uses tooling
Lead tours and client audits of the tooling areas as necessary
Provide back up support to all areas within the Support Services Group as necessary
Assist in the planning/implementation of procedural changes related small equipment and Support Services
Safe operation of electric forklift and related equipment
May be required to occasionally work beyond the standard work day and on occasion be asked to work over a weekend
A High School Diploma or GED is required
Associate’s or Bachelor’s Degree is preferred
Selected incumbent will be expected to remain flexible and to efficiently multi-task in a fast-paced and demanding work environment
Working knowledge of pharmaceutical manufacturing equipment is required
Ability to read and follow company SOPs, cGMPs and GLPs will be required
Ability to follow the safety guidelines is required
At least 3 years of related experience is preferred
GMP experience (whether in pharmaceutical or other GMP-based role) is preferred
Attend training and department meetings as necessary
Meet deadlines according to agreed timeframes and communicates adjustments as needed
Clear understanding of related SOPs, cGMPs and GLPs as necessary to accomplish daily tasks
Adhere to company policies
Communicate clearly with internal and external clients, both verbal and written
Listen carefully to others and responds appropriately
Cooperate with co-workers, team player. Willingness to contribute to team activities
Demonstrate flexibility in organizing work and priorities
Good organizational skills relating to management of associates daily activities
Adequate Problem Solving Skills and Decision making skills to identify and solve work related issues

Support Services Program Manager Resume Examples & Samples

BA/BS degree in business, marketing or a related discipline
3+ years of technical support role responsibilities
3+ years of proven project/program management experience
Knowledge of various Pay for Support/Service Revenue Generation Models including

Transaction Support Services Administrator Resume Examples & Samples

Perform manual application entry using @Oncefinance, A2B, and ATS systems
Processing of rebate payments to vendor partners and end users
Re-booking of transactions
Documentation and processing of Transfers & Assumptions
Tax exemption certificate administration and reconciliation
Contribute to development and coordination across the Application to Booking process
Complete tasks as assigned

Support Services Technician Resume Examples & Samples

Assists department staff with clerical activities, including development and maintenance of documentation and online resources
Responsible for providing instructional technology support, via phone or online ticketing system, to members of the University community that contact Instructional Technology and eLearning Solutions (ITeS)
Obtains and conveys concise problem information for external and internal service personnel, employing effective customer service skills
Responsible for all aspects of content migration for educational courses from within and outside the Learning Platform, including: preparing courses for migration, exporting courses, importing courses, post-migration clean up and organization, tracking the progress of the migration, and obtaining faculty sign-off
Assists in the development and maintenance of documentation and online resources for eLearning applications

Support Services Program Manager Resume Examples & Samples

Knowledge of various Pay for Support/Service Revenue Generation Models including: Event-based (Pay per incident, deployment/installation, training, consulting, etc.) and Time-based (Break/fix maintenance and support contracts)
Proven expertise in process mapping, work flow design & requirement/story documentation
Good understanding of enterprise hardware, software, and service technologies/ecosystems
Solid understanding of business finance principles and project budgeting
Strong customer orientation, communication, and stakeholder management skills
Superior data organization/analysis skills using Excel and PowerPoint
Success in a matrix environment requiring strong influencing
Experience collaborating cross functional and cross Geo teams
Independent work organization and project initiation
Flexibility in work schedule to support worldwide teams
Previous customer service or technical support experience
Project Management Professional Certification
Experience building and/or leading a pay for support/service revenue generation program
Experience reviewing/negotiating services contracts
Business development and/or go-to-market experience
Technical degree with the ability to understand high-level functionality of a broad range of Intel technologies and solutions
Understanding of various business models and customer types
Six Sigma or equivalent process management experience

IT Manager of Support Services Resume Examples & Samples

Detailed understanding of end user support methodology
Must have working experience building support assessment tools and measuring support team performance against those goals
Strong customer relationship skills, consensus building skills, and ability to establish effective working relationships in a diverse environment
Demonstrated ability to lead, motivate, and develop staff
Preference to those with knowledge and experience leading technical user support groups in a higher education environment
Understanding of relevant technical knowledge and problem resolution
Strong customer relationship skills, consensus building skills
Ability to establish effective working relationships in a diverse environment
Ability to motivate and mentor staff

Support Services Product Manager Resume Examples & Samples

Product planning to drive profitable growth by identifying high-margin market opportunities, prioritising products for maximum return and ensuring resources are focussed on priorities
Product Service introduction to focus on quality & predictable product outcomes, minimising time to market and using resources efficiently
In-life Product Management to optimise financial return to DD, optimise client value & customer experience to drive volumes and ensure cost-optimised operations
Product retirement: Withdraw unprofitable products, Protect revenue via pro-active client migration and Redeploy assets and resources to more profitable product
Service Catalogue Management to ensure clear process and governance over the Service Catalogue, ensure accuracy and completeness of content and status information, maximise adoption and usage of the Service Catalogue and drive development of catalogue capability and provide overall leadership on the overall approach
Extensive experience in a Product Management or related role within an ICT environment
Experience of working with technical support and maintenance or related services
A good understanding of IT operations and product offerings similar to those offered by Dimension Data
Experience working with MS Office applications and SharePoint
Knowledge and understanding of IT industry environment and business needs
Proactive individual able to work within a team environment, contributing to its success
Excellent understanding of and experience with ITIL in a service provider context
Possesses very good analytical skills
Able to tackle problems systematically and display excellent attention to detail
Good Commercial knowledge
Demonstrates excellent documentation skills, in particular for product planning, business requirements definition and process management and definition
Excellent understanding of and experience with ITIL
Excellent knowledge of support and maintenance services across all technologies covered by DD business units (Networking, Security, Data centre, Collaboration & Communications, End user Computing)

Client Support Services Processor Advanced Resume Examples & Samples

Process administrative tasks with limited or no supervision
Ensure service levels are followed when prioritizing, and adjusting tasks as needed
Direct interaction with external/internal customers and team members regarding processes and issue resolution
Communicate process improvements to Leadership
2-3 years’ experience in related role
Experience in Microsoft products
Excellent organizational skills
Excellent customer and quality focus
Required to multitask
Working Knowledge of defined contributions (401K) is preferred

Voice System Enterprise Support Services Technician Resume Examples & Samples

Demonstrated experience with Polycom redundant video conferencing bridge, video gateway and gatekeeper
Demonstrated experience with Cisco networking technologies
Demonstrated experience with SIP, H.323 and H.320 network protocols
Demonstrated experience using Microsoft OCS/LYNC
Demonstrated experience with Riverbed WAN accelerators with IP based video-on-demand (VOD) and live content
Ability to install and configure COTS products and services such as Conference equipment; Section 508 equipment; terminal sets, etc
Associates Degree and/or 5-15 years of related work experience

Operations Manager Lodging Support Services Resume Examples & Samples

Motivational leadership of team in a call center environment supporting Thai and Laos languages
Continuous improvement of processes and workflow analysis
Ongoing training, career path development and soft skills/employee development of Lodging Partner Associates
Drive to meet all performance metrics – average handle times, low abandonment rate, Partner Resolution Rate and excellent customer service
Developing communication plans to ensure key stakeholders are kept apprised of status and issues
Advocate for Lodging Operation teams: ensuring issues are escalated, tools and resources are made available; removing barriers and obstacles preventing Lodging Partner Associates from successfully completing their work assignments; escalating to suppliers and internal client teams to bring satisfactory resolution to system (technology or human) failures
Successful call center agent management experience required
Proven successful track record managing operational or call center teams
3-5 years experience in leading diverse teams
Strong analytical skills including trending, forecasting, financial and performance management
Experience leading and managing cross-functional teams
Demonstrated ability to work autonomously
Positive, solution-oriented attitude

Wintel Technical Support Services Engineer Resume Examples & Samples

***Two years minimum experience of working with Microsoft Windows based server technologies.*****
Symantec Backup Exec, Symantec NetBackup, Arcserve
Disaster Recovery of Windows Servers
*Desirable Skill***
Competent in the use of Remedy Service Desk for Incident and Change
Familiar in the use of CGI standard capacity reporting tool, ACP
McAfee, Symantec and Sophos AntiVirus in an Enterprise environment (2000+ AV clients) and competent in the use of their respective Management Consoles
Windows Server 2008/2012
VBScript, Powershell
Microsoft Exchange Server 2000/2003/2007/2013, Blackberry Enterprise Server
Mimesweeper & Secure Email Gateway
Citrix Presentation Server, Windows Terminal Services
Microsoft Virtual Server, VMware ESX Server 3.x upwards
Installation and support of Microsoft Hyper-v 2008
Enterprise Vault
MCP in any of the Microsoft Technology areas listed above
MCSE 2000 / 2003 / 2008

Technical Support Services Resume Examples & Samples

Develop the rapid assessment of current information and data management systems and appropriate strategies/systems for the national response by producing the following deliverables; Emergency Multi-sectoral Coordination Framework; and, Communication Strategy and Guidelines on national disasters including operationalization
Develop and Operationalise the National Drought Early Recovery Framework with an Early Recovery Plan
Ensure enhanced national, regional and constituency capacities for the execution and operationalizing of the early recovery strategic plan through training
Develop the UNCT Drought Recovery and Resilience Programme
Develop innovative mechanisms for information sharing and knowledge management for documenting best practices
Minimum 3 years of working experience in the environment of climate change adaptation and/or water sector
Demonstrated expertise in programme/project management for results
Extensive knowledge of climate change adaptation issues, in particular in the water sector

Extracorporeal Life Support Services Program Coordinator Resume Examples & Samples

A minimum of 5 years critical care nursing care experience
A minimum of 3 years of ECLS/ECMO nursing experience
Demonstrates leadership and creativity to guide others through change and to new levels of understanding
Demonstrates ability to write and publish in professional journals and text
Proficient computer skills in Microsoft Office as well as Internet access and utilization
Valid California Registered Nurse License
Valid ACLS and BLS training

Executive Director Patient Support Services Resume Examples & Samples

Develops strategy and growth business/marketing plans in conjunction with executive leadership
Attracts, builds and maintains innovative and compelling retail vendors to our facilities making them a destination for retail offerings
Monitors industrial and national trends and forecasts to develop priorities aimed towards growth objectives
Develops and implements policies and procedures which guide and support the provision of services and meet all productivity plans
Creates a culture of continuous quality improvement in service delivery and innovation
Creates a culture and environment that attracts, develops and retains qualified employees/associates
Creates a shared vision with staff and demonstrates the ability to articulate it clearly
Develops, energizes and motivates staff through example, coaching, and teaching
Leads department's financial planning
Develops sound budgets and achieves financial targets
Ensures that department operations comply with applicable regulatory and accreditation standards
A minimum of 15 years' experience
A Master's degree and a minimum of 10 years of experience may offset the Bachelor's degree and 15 years of experience requirement
Demonstrated ability in providing leadership, vision and direction with multi-site responsibilities
Preferred candidate will have expertise with transformation vendor management attracting high end retailers offerings
Experience centralizing and rebranding enterprise PSS offerings strongly preferred
Strong communication and analytical skills are required

Consumer Banking Default Support Services Specialist Resume Examples & Samples

1 year default of mortgage/banking related experience or applicable lending industry experience
Previous experience working in a production driven environment
Strong background multi-tasking and prioritizing
Default experience
Experience using Channel Link and/or Starcos

Support Services Coordinator Resume Examples & Samples

Under general direction, this position ensures efficient operation of Facilities Call Center support, work order processing, vehicle rentals, purchase requests, fuel card administration, PowerPoint presentations, team and departmental meetings, and reporting for key performance indicators
Supports the development and ongoing maintenance of Facilities documents for the Quality Management System
Acts as an information source for the Admin Services team
Tracks progress on work assignments delegated to others
Determines and administers the appropriate action to incoming requests
Assists in developing, implementing, and monitoring of department policy and operating procedures; provides input to programs and processes for training personnel
Participates in continuous improvement activities for the Facilities Support Services Department
Gathers, compiles and reports information as needed. Plans, schedules, reserves and coordinates meetings and briefings as needed
Utilizes MS Office Suite and other applications
Maintains the strict confidentiality of sensitive information
Typically requires education/formal training equivalent to the completion of an Associates degree and five or more years of progressive experience in office administration
Equivalent professional experience may be substituted in lieu of education
Must have considerable knowledge of office administration principles, theories and concepts as well as an understanding of the organization and its products
Must possess: (1) the ability to complete moderately complex administrative functions; (2) the ability to organize, schedule and coordinate workloads to meet established deadlines and milestones; (3) strong organizational and verbal and written communication skills to accurately document and report findings; (4) strong interpersonal skills to effectively interface with all levels of employees including senior and executive management; (5) the ability to utilize independent judgment in resolving issues with tact, discretion and diplomacy; (6) the ability to maintain the confidentiality of sensitive information; and, (7) strong computer skills
The ability to work independently or in a team environment is essential, as is the ability to work extended hours and travel as required

Manufacturing Technician Support Services Resume Examples & Samples

Prepares components, buffers and other solutions
Completes in-process analytical testing as needed to confirm suitability of formulated solutions
Acquires knowledge and skills to perform a variety of Support Services tasks
Accurately documents data and completes batch records and forms
Operates production equipment
Reliably executes SOP's and batch records
Writes deviations and out of specification manufacturing investigations for executed production batch records
May cross train on all Support Services functions

Global Managed & Support Services Resume Examples & Samples

Coordinates departmental and cross-functional teams, focused on central service delivery operational initiatives
Manages projects from inception to completion (or transition), including tracking and evaluation of project performance
Ensures that projects are completed on time and within budget
Participates in project review and status meetings, and communicates project status
Utilizes project management methodologies to ensure maximum project effectiveness
Motivates project team to ensure optimal performance
Leads large programs or portions of very complex programs. Directs and coordinates the work activities of project team
Conducts needs assessments and requirements gathering
Defines and develops program scope, objectives, detailed plans, budgets and metrics for large projects and/or portions of complex projects
Develops forecasts and proposes responses to variances and trends with the project
Monitor project execution to ensure all obligations are met
May pursue contract variations, when appropriate
Responsible for adherence to program plan and budgets for large projects
Recommends corrective actions and implements changes
Identifies and mitigates risks; develops and implements risk mitigation plans
Procures internal and external resources
Allocates project staff with required competencies to meet project objectives.Primary interface to internal teams
May manage challenging vendor relationships
Responsible for direct communication to relevant senior stakeholders
Identifies and manages program enhancements and process improvements
Conducts project reviews through the life of the project
Bachelors Degree
5+ years of Project, Program or Portfolio Management experience
Significant experience in Agile processes and Agile portfolio management and methodologies
Must be able to lead and coordinate global teams, manage and mitigate risks, track budgets, etc
Experience with change management, deployment and institutionalization of new tools
Ability to think outside of the scope of responsibilities and take initiative
Strong communication and leadership behaviors as well as project and portfolio management skills
Must be a self motivated team player able to work effectively with general guidance toward objectives
Must be able to obtain background clearance as required by government customer
5 - 10
Bachelors Degree - 5+ years of Project Program or Portfolio Management experience - Must be able to obtain background clearance as required by government customerWant to create a job search agent? Send this job to a friend

Senior Coordinator, Customer Support Services Resume Examples & Samples

Responsible for specialized and complex order processing as assigned, including but not limited to coordinating of shipping and delivery of product and collaboration with distribution center and transportation to meet customer requirements while optimizing for cost of service
Resolve customer discrepancies relating to data integrity, shipping issues, and trade pricing/promotional management
Provide coverage during operational customer service hours
May need to provide after-hours coverage for Customer Support Services
Initiate the return goods process, issuing the call tag and tracer if needed and then partner with the appropriate returns team to resolve the customer issue
Suggest and lead continuous improvement projects, continually expand skillset and follow industry trends
Attend/Initiate(lead) internal meetings as required
Accurately and timely capture information from customer inquiries
Maintains detailed records in compliance with applicable regulatory bodies such as but not limited to GMP, SOX, DEA, FDA, PWC, safety and environmental requirements
Responsible for reconciling, validating, entering, and editing Specialty orders, such as controlled substance orders, to be in compliance of all applicable federal, state, and local laws and regulations
Maintain and update SOP and processes as requested
Complete all trainings within a timely manner and within specified due dates
Process requests for deviations utilizing the appropriate systems and notify the appropriate stakeholders
Participate in and lead as appropriate preliminary investigations for CSS generated deviations
Identify and alert the appropriate teams upon awareness of altered shipment, potential fraud, medical event, complaint or any other defined escalations within a timely manner and per regulatory and compliance guidelines
Responsible for pulling and analyzing daily, weekly, monthly and annual reports as assigned
Alerting the appropriate teams of any deviations or trends and taking the appropriate actions
Manage and balance key business relationships with passion and understanding of customer expectations and internal policies/requirements
Demonstrate and inspire the behaviors that reinforce Our Credo
Create a trusting, collaborative, and ethical work environment and engage in transparent and constructive conversations
Maintain the highest standards of quality, compliance and accountability
Champion programs and initiatives that support our environment and communities
Develop insights into the needs of our patients, customers, markets and communities
Forge internal collaboration across all levels of the enterprise
Drive innovation by anticipating and shaping industry and market changes to advance health care globally
Challenge the status-quo, lead and adapt to change , and take and manage risks
Serve as subject matter expert within functional area
Demonstrate leadership and proven ability to develop and maintain effective business partnerships
Minimum High School Diploma or equivalent required, with college degree highly preferred
Minimum of four (4) years’ related overall experience and minimum of two (2) years of customer-focused experience required
Business knowledge of other functional areas such as Sales & Marketing, E Commerce and/or Finance preferred
Strong analytical and problem solving skills are required, working knowledge of PE methodology and/or certification preferred
Proficiency in MS Office and Internet Navigation, with ERP systems and MS Excel pivot tables and VLookups preferred
Experience working in real-time environment, managing competing priorities and deadlines preferred
Must possess excellent organizational, verbal and written communication skills
Must be able to work independently
Must be able to utilize specialized software and customized programs to meet business needs
Requires ability to work the operational hours between 8:30am and 5:15pm, providing after-hours coverage as needed
This position is located in Piscataway, NJ and will require less than 10% domestic travel
Must be able to work well in a team environment and possess excellent collaboration skillsCustomer Service

User Support Services Technician Resume Examples & Samples

Strong Service orientation, with excellent interpersonal and collaboration skills
Excellent troubleshooting skills and overall general knowledge of Information Technology including but not limited to: delivery and management of training, service, and support services; desktop and application management; networking; A/V support; and course management systems, among others
Intermediate to advanced skills in the use of Windows-based software, including web internet software, browsers, and the Office Suite of products
Ability to work in a highly dynamic environment and to handle multiple priorities simultaneously
Ability to work proficiently in both PC and Macintosh environments
Experience providing end-user support in a fast-paced dynamic environment with rapidly evolving technologies
Knowledge of higher education and experience working in an university computing environment
Have 1-2 years experience interacting with and/or supporting Citrix Technologies such as XenApp and XenDesktop

Support Services Coordinator Resume Examples & Samples

1 or more years of experience in providing direct patient care or patient care support services is required
1 or more years of recent (within the last two years) experience directly supervising staff is required
Prior experience working as a supervisor in a health care setting is highly desired

Support Services Resume Examples & Samples

Consultative ITSM knowledge and experience with enterprise sized organizations
Service Desk operational knowledge & hands on working experience
Executive level facing communication skills
Excellent oral and written communication skills, analysis and problem solving skills as well as excellent time management skills
Ability to design and deliver quality presentations to customers and stakeholders, including the management team
Excellent technical, leadership, organizational skills (written and verbal)
Problem solving capabilities, strong analytical skills, flexible and able to handle multiple initiatives concurrently
Strong ITSM tool experience - ServiceNow a big plus
In depth knowledge of industry standard methodology including the following
Relationship Management
Scope Management
Time Management
Cost Management
Risk Management
Communication Management
Quality Management
Human Resource Management
8 to 10+ years of Service Delivery leadership experience in a Service Desk and/or Desktop Support capacity
Need to live within commuting distance of the Lansing, MI area
Experience managing service operations within an ITIL based IT organization or similar structured environment
Experience in managing or working within a complex, large scale enterprise

Customer Support Services Rep Resume Examples & Samples

Carries out responsibilities in accordance with the organization?s policies, procedures, and state, federal and local laws
Communicates with customers via telephone, email, fax or in person, and receives product orders and general inquiries
Monitors and provides updates to the customer master group
Investigates customer complaints concerning billing of products, shipping errors, and damages, referring quality complaints to designated departments for investigation
Interfaces with other departments in the processing of any customer related issues
Assists customers with requests for and the processing of returned goods
Complies with Company policies and procedures, including safety rules and regulations
Current Good Manufacturing Practices (cGMP), Food and Drug Administration (FDA), and other regulatory requirements
Standard office procedures, practices and protocols
Sales, contract administration and customer service principles and practices
English usage, spelling, grammar and punctuation. ? Current Company policies and procedures, including safety rules and regulations
Computer systems and software applications, such as Microsoft Office
Proficiency with 10-key data entry
General office experience including filing and copying
Achieving goals, objectives and practices for effective, efficient and cost effective management of allocated resources
Interpreting and closely following instructions and procedures. ? Participating in a full range of Sales-related support services
Typing and keyboarding with a high degree of accuracy
Writing and composing business correspondence
Working under time constraints and in pressure situations
Communicating clearly and concisely, both orally and in writing
Establishing and maintaining effective relationships with individuals contacted in the course of work
Operating computer systems and software applications, such as Microsoft Office, specifically MS Word and Excel
Representing the Company professionally, effectively and efficiently
General Customer Relationship Management (CRM) application knowledge
Organizational skills and time management

Customer Support Services Rep Resume Examples & Samples

English usage, spelling, grammar and punctuation
Current Company policies and procedures, including safety rules and regulations
Interpreting and closely following instructions and procedures
Participating in a full range of Sales-related support services. Typing and keyboarding with a high degree of accuracy

Support Services Analyst Resume Examples & Samples

High School Diploma required with a minimum of three years experience working as DoD or DoE Industrial Security Specialist, Facility Security Officer or related position
Active Secret or Top Secret security clearance or active Secret/Top Secret security clearance within twenty-four months preferred
Must have a DoD Defense Security Service FSO Certification
Prior COMSEC Manager or Custodian with current knowledge of NSA/CSS Policy Manual 3-16
Expert level proficiency skills in use of MS Word, Excel, Access, PowerPoint and Project
Able to maintain eligibility for a Department of Defense Secret level clearance
Extensive knowledge of the National Industrial Security Program Operating Manual (NISPOM) preferred

Laboratory Support Services Coordinator Resume Examples & Samples

Oversees the daily operations for area of responsibility including allocation of work assignments and general work flow, ensures production proceeds on schedule and meets established quality standards
Controls costs by monitoring personnel utilization, overtime, and material usage
Recruits, trains, and ensures competency of staff to support the complex processes of a high volume reference laboratory
Participates in the implementation of departmental Total Quality Management
Assists in designing and monitoring department quality indicators
Researches and responds to questions/problems and/or special requests which may require communication with physicians, facility laboratories, supervisors and outside reference laboratories
Participates in department, intra-facility and inter-facility level-projects which help the regional laboratory achieve its goal of providing quality service and client support in a cost effective manner
Collaborates with key stakeholders in developing plans for new outreach programs or transfer of work, develops timelines, monitors milestones to achieve service expectations, and coordinates resources to support new processes and programs
Serves as liaison to RILIS for ongoing and new issues
Implements secondary laboratory information systems with RILIS to accomplish total specimen management
Minimum five (5) years of experience in high volume clinical laboratory required
Minimum three (3) years of previous supervisory/lead position required
Minimum three (3) years of previous experience in the service area, (e.g. Specimen Management)
Bachelor's degree in clinical lab/computer science OR four (4) years of experience in a directly related field preferred
Previous experience processing blood samples and extracting DNA from saliva and blood strongly preferred
Experience using automated liquid handling instruments
Ability to Read and comprehend detailed protocols, short correspondence and memos

Support Services Clerk Resume Examples & Samples

Process Medical Records request and send to requesting party which may include pulling, mailing, faxing or uploading the records. Printing and mailing documentation requested by the payor, attorneys or other organizations
Processing IPLAN changes as directed
Distributing correspondence/mail within the functional area
Distributing supplies within the functional area
Accumulating documentation for meetings as instructed
Support work from home employees with any printing and mailing needs
Pull any required screen shots for Charity Audits, Legal request, etc
Producing/distributing reports within the functional area as directed
Maintains productivity and QA standards
Practice and adhere to the "Code of Conduct" philosophy and "Mission and Value Statement"

Associate Director, Global Support Services Resume Examples & Samples

Define and specify processes, tools and systems used in customer support through service. Ensures current processes are in-line with industry standards, trends and practices and are cost competitive
Organization of a Global Service structure (direct and indirect), Technical Support, Service Training and documentation, along with the warranty process and tracking
Collaborate with other leaders within the business to develop and implement process improvements, customer support policies, strategic plans and objectives
Accountable for operational performance and results of team as measured by KPI’s
Manage the coordination, implementation, administration and execution of support programs, including personnel, communications, product transitions and performance metrics/standards. Ensure that technical support programs are, current and able to support existing product line upgrades and new product releases
Participate in short and long term planning for assigned area (e.g. capacity, systems implementations and product transitions)
Ensure that all issues are escalated and communicated as appropriate in accordance with policy and procedures including providing an early warning of potential issues and plan to mitigate/avoid
Interact seamlessly with all levels of management within the company and customer companies. Negotiate and influence on matters of significance involving escalation management and Customer First initiatives
7-10 years functional
4-6 years managerial

International Technical Support Services CDC Resume Examples & Samples

Advance degree in Public health or equivalent
CDC Global Health programs experience is required
Minimum 7 years of experience in Health Systems Strengthening in HIV/AIDS
Minimum of 7 years’ experience in Infectious Diseases
Experience in HIV AIDS required
Experience in Global Health Security & Emergency Response
Experience in care and treatment of Neglected Tropical Diseases
Experience in Tuberculosis required
Experience in CDC reports, and reporting requirements

Director, Direct Sales & Support Services Resume Examples & Samples

5+ years building and managing an Inside Sales organization in a technology driven business
5+ years hands-on Sales experience with assigned Quotas
3+ years building, managing or working in Customer Service, Technical support functions
Mindset of a General Manager, ability to think strategically regarding People, Processes, Systems
7+ years of total work experience with at least 3+ years managing multiple functions including sales
3+ years in Consumer Technology businesses e.g., Home Automation, Electronics, Smartphones
Combination of startup and large company experience a strong plus
Experience starting up and managing multi-function sites for large, global companies
Experience in Residential Solar inside sales or direct sales to homeowners
BS in a technical field

Manager, Lodging Support Services Resume Examples & Samples

Manage the day to day activities of a team of Lodging Partner Associates
Partner with peers and manager to insure departmental metrics are achieved
Manage agent performance including evaluating, monitoring, and tracking performance
Handle escalated customer issues as needed
Perform audits on guest relocations, hotel absorptions amounts, and guest compensation
Maintain team attendance guidelines; escalate discipline as needed
Provide recruiting and training support as needed
Provide ongoing feedback, training, and development to team
Identify and recommend process improvements as needed
Be highly effective in managing multiple projects simultaneously
Calibrate daily with peers, trainer, and manager to ensure consistency in processes and

Support Services Operations Manager Resume Examples & Samples

Human resource duties
Developing and maintaining budgets
Ordering and dispersing of materials
Organization of teams and jobsites
Scheduling of jobs
Developing and adjusting processes and procedures
Maintaining quality of work
Working closely with the Client Relations Manager on property and client management
Maintaining and developing relationships with teams, co-workers, and clients
Leadership Organization Team member management Communication Decision making Time Management Multi-tasking Result Oriented Team player Self-motivated Mathematical thinking Up to date technology Horticulture and industry specific experience Trustworthiness

Support Services Technician Resume Examples & Samples

Minimum one year experience in customer service, telephony, or information technology support required Technical Knowledge Based on departmental need the following may be preferred
Minimum 1 year experience working with Windows operating systems required
Minimum 1 year experience working in UNIX operating systems preferred
Minimum 1 year experience with SQL queries preferred
Minimum 1 year experience with PHP or other programming language preferred

Support Services Administrator Resume Examples & Samples

Achieves the optimal performance of facilities. Plans, develops and implements support services that achieve area business goals and objectives. Identifies, implements, and evaluates best practices, including systems development and cost-effective operations standards and focuses on prevention, intervention and identification of issues and problems prior to impact on operations
Effectively manages budgets that are designed to maintain, remodel and secure the facility assets of the Area
Directs the development and implementation of standards for plant operations, maintenance, safety, and enhancement of work and member space, building, grounds and equipment. Collaborates with service area constituents to structure support services that promote a high degree of internal customer satisfaction and the implementation of best practices
Works closely with Regional and local departments to champion and implement organization-wide initiatives. (e.g., Workplace Safety, Revenue Enhancement, Business Continuity, Supply Savings). Works with Regional Financial Services and the Area Finance Officer to ensure all Area capital assets are tracked successfully. Works with staff of the National Facilities Services Department to plan, design and implement plant maintenance and large scale capital projects that adhere to organizational standards, are delivered on a timely basis and meet established budgets
Participates in Area Management Teams that create and track long and short term business goals. Works with the Business Strategy & Finance and Materials Management departments to assure that all procurement activity adheres to organizational policies, procedures and financial standards
Develops and revises standards for all Support Services departments as identified by regulatory agencies. Coordinates facility visits with authorities having jurisdiction over the Kaiser facilities including OSHA, DOH and The Joint Commission inspection
Develops, coaches and manages a staff dedicated to providing professional expertise and a high degree of customer service
Actively collaborates with our Labor Partners to create a professionally satisfying work environment by assuring that our managers and staff are working within the parameters of the KP National Labor Management Partnership Agreement
Kaiser Permanente conducts compensation reviews of positions on a routine basis. At any time, Kaiser Permanente reserves the right to reevaluate and change job descriptions, or to change such positions from salaried to hourly pay status. Such changes are generally implemented only after notice is given to affected employees
Minimum five (5) years of facility and support services operations required
Minimum five (5) years of supervisory/management experience
Experience in business administration, public administration or related field
Minimum five (5) years of facility and support services operations experience in health care environment preferred
Practical experience in facility management, construction administration and project management
Minimum of five (5) years of supervisory/management experience
Certification from ASHE, ASHES, AAE or IFMA preferred
Bachelor's degree in engineering or related field preferred

Team Leader Within Distribution Support Services Resume Examples & Samples

Helping to extend our Distribution Support Services by collecting information on distributors, assessing the risk and performing all necessary tasks to ensure a proper due diligence on the distribution networks of our clients (KYD)
Calculating, reporting and payment of retrocessions and other fees payable to distributors and placing agents
Ensuring timely and accurate Management Information System (MIS) reporting to management companies, global distributors and clients
Executing and monitoring the dissemination processes of fund documents
Answering, escalating and co-ordinating with involved parties all matters and queries related to the DSS function
Aligning with the team members to ensure work is performed in accordance with procedures
Liaising with internal and external stakeholders
At least 5 years of experience in Distribution Support and/or Transfer Agency related administration services in the financial services industry
Fluent in English, German and French ; Luxembourgish being considered as an advantage
IT/digital literacy, basic knowledge of databases and financial services applications
Ability to organize daily tasks efficiently
Rigorous and autonomous way of working
Qualities of a team-player and a self-motivated personality
Precision and attention to detail as well as a solution-oriented approach to work
Readiness to work in a fast-paced environment efficiently and independently

Manager of Business Support Services Resume Examples & Samples

Leads a cross-functional team to provide application set-up and support. Ensures that team members are knowledgeable in all Appeal and Grievance solutions, including iCARE, ETS, STARS and A&G Navigator
Serves as primary resource to business leaders in all areas related to A&G application support
Liaison with SSMO to provide primary A&G application knowledge and support intelligence and assist in troubleshooting application issues
Develops staff to ensure internal bench strength, as well as engagement and retention of employees. Ensures that staff is well trained on all Appeals & Grievance (A&G) processing rules/guidelines and system functionality so as to be effective in working in an enterprise-wide support environment
Serves as a member of the A&G Business Solutions Leadership team, proactively guiding activities relative to anticipated A&G application support needs
Ensure standardization of user profiles and computer images across the needs of the relevant line of business
Determine new software or access requirements, and assist in managing deployments
Evaluate risks to any new software or software upgrades against current A&G images or processes
Document application and version dependencies for A&G staff
Provide system training as necessary, including development of system specific training tools and materials

Business Process Consultant Membership Administration Systems & Support Services Resume Examples & Samples

Process Architecture: Designs complex processes and reviews the work of less senior analysts/consultants
Performance Management&Control: Defines, develops and evaluates performance metrics to establish process success, and may participate in working with multiple stakeholders, often with competing/conflicting objectives, to ensure cohesive and reachable measures of success
Reviews data post- implementation to measure success; participates in defining standards of improvement success
Partners with management, project champions, and process owners to align process improvement initiatives with business objectives
(For Six Sigma Black Belts): May track progress ofSix Sigma Green Belt consultants and newly certified Black Belt Consultants in Lean/Six Sigma initiatives

Senior Manager Support Services Resume Examples & Samples

Provides leadership by projecting a positive attitude, and providing learning incentives
Responsible for assuring users are provided efficient and timely first and second level support on a 7x24 basis
Performs staff scheduling to ensure Help Desk coverage 7x24x365 within the USA, Canada and coverage of international locations in the United Kingdom, Australia, Latin America and China
Manages the Help Desk associates including consultation on performance evaluations, promotions, hiring and disciplinary responsibilities
Provides support for administrative tasks and projects relative to the desktop, wide area network, local area network, work at home and call center functions
Monitors problem management database and follows up with assigned personnel to ensure timely resolution of problems
Maintains a central source of information enabling Help Desk associates and support technicians to recover outages with minimal disruption to expected service levels
Invokes problem escalation procedures to coordinate recovery
Isolates problem trends and ensures that troubleshooting efforts are completed for recurring problems until permanent solutions are found
Ensures that daily, weekly, and monthly statistics, status reports, and graphical reporting aids are completed and continually modified to meet the needs of the department
Ensures that decisions made to improve the overall customer support of the Help Desk are continually carried through
Coordinates training requirements of Help Desk personnel
Contributes to departmental productivity and development objectives by participating in training programs
Accurately communicates pertinent information. Assists in the development and implementation of quality improvement programs for assigned department(s)
Solves problems and makes decisions on a daily basis relative to Help Desk responsibilities. Ensures that effective Help Desk representation takes place for the coordination of work processes and projects with other departments and divisions
Interfaces with users of technology, employing a high degree of tact and diplomacy to promote a positive image of the department. Resolves problem situations in a professional manner. Accurately communicates pertinent information to create a work environment that lends itself to the best interests of departmental personnel and customer service
Performs duties in a cost-effective manner to avoid waste of resources without jeopardizing quality of care and service
Maintains competency and enhances professional growth and development through continuing education and conferences
Serves as the around-the-clock contact for all related support issues, providing advanced first level technology support
Meets with technology technicians, attends seminars and reads industry related publications to remain abreast of technology advances
Remains on-call during off-peak hours to respond to support service issues
Demonstrates strong customer empathy and service skills
Demonstrates strong written and verbal communication skills required to present department plans and activities to individuals and groups throughout the company
Speaks to individuals or groups of people with poise, voice control and confidence
Responds adequately to inquiries or complaints
Applies principles of logical or scientific thinking to define problems, collect data, establish facts and draw valid conclusions
Applies common sense understanding to carry out instructions furnished in written, oral or diagrammatic form
Deals with people beyond giving and receiving instructions maintaining effective working relationships
Performs under stress, dealing with persons acting under stress and adapts when confronted with emergency situations
Qualifications/Requirements
Abides by and demonstrates the division Mission – Vision – Values through both behavior and job performance on a day-to-day basis
Adheres to and participates in Company’s mandatory HIPAA privacy program / practices and Business Ethics and Compliance programs / practices
Reviews and adheres to all company policies, procedures, and the Employee Handbook
Bachelor’s Degree in Technology or Business. 8-10 years progressive responsibility in support/help desk role
Minimum 3 years of software/cloud experience is required. Demonstrated hands-on experience in help desk technologies
Proven ability to manage in a customer-centric support role
Working knowledge of (but not limited to): voice and data systems, Salesforce and Salesforce related apps
Relies on extensive experience and sound judgment to plan and accomplish goals

Support Services Resume Examples & Samples

Understand and manage customer requirements (deliverables and environmental factors) to ensure contract compliance and customer satisfaction
Ensure engagement methodology is followed by team from opportunity assessment to project closeout
Financial and contractual responsibility for engagements profitability
Explore additional business opportunities and drive future business through quality results
Ensure Service Management Office project management methodology is followed on all client engagements
Responsible for effective personnel management, development and mentorship of delivery manager team
Mentor, manage and develop project team members
Conduct mid-year, annual reviews and provide feedback throughout the year on employee performance where required
Ensure Human Resources policies and procedures are communicated and executed according to internal and consultant HR policies
Effectively manage resources to ensure that operational costs are in line with revenue and profitability while maintaining coverage for upcoming projects
Bachelors Degree in CS/IT/IS (or related field)
10+ years experience in information technology and/or professional services
7+ years in IT service management/project management providing project management and daily operational oversight within a professional services delivery environment
Strong business acumen with the ability to develop a business case, to gather business requirements, and translate them into a customer solution when required
Experience managing, delivering and administrating client professional services agreements including the change management process
IT Experience: Delivery Manager, Senior Project Manager, or other leadership in consulting services delivery required. Earlier career experience as a Business Analyst, Developer, or other IT experience a plus
In depth understanding of Services Outsourcing, PMI PMBOK. PMP and/or IAOP (Outsourcing Professional) certification a plus
Excellent oral and written communication skills (English language), analysis and problem solving skills as well as excellent time management and organizational skills
Ability to lead and manage 3-5 direct reports; superior people and personnel management skills
Demonstrated advanced project data/ risk analysis and correlation/ mitigation skills

Support Services Coordinator ALT Resume Examples & Samples

Knowledge of Microsoft Word, Microsoft Excel, templates and computerized scheduling
Ability to utilize and problem-solve computerized databases
Must have basic knowledge of Medicare, MediCal and private Insurance authorization processes and guidelines
Basic knowledge of legal and ethical procedures in a medical setting
At least two years of administrative work in a medical setting

Equipment Support Services Senior Technician Resume Examples & Samples

AS Diploma or equivalence
2 years of relevant experience in semiconductors or manufacturing or related technical field
Demonstrated ability to operate automated or computerized systems and MS office software
Ability to read and understand manuals and operations specifications
Fluent in English Language – written & verbal
1 year of semiconductor work Experience
Equipment or process maintenance experience in semi-conductor manufacturing

Customer Support Services Internship Resume Examples & Samples

Proven communications skills
Ability to research and analyze data
Ability to manage multiple tasks simultaneously
Sense of ownership and accountability
Strong quality and results orientation with a proactive approach
Ability to interact effectively at all levels and across diverse cultures
Ability to follow guidelines and adhere to timelines established
Currently pursuing a Bachelor’s degree in any business major or a related field
Recommended GPA of 3.0 or above on a 4.0 scale
Relevant coursework and/or projects
Previous internship experience preferred, but not required
Strong leadership, communication and analytical skills
Established work ethic and ambition
Process and results orientation
Extensive community service and/or extracurricular activities
Must be authorized to work in the United States; Cardinal Health will not sponsor students for work visas or other employment authorization
If you are offered a position and you accept that position, the offer is contingent upon the satisfactory completion of a drug test, completion of a background investigation, and demonstrated evidence that you are eligible to work for any employer in the United States

Support Services Team Leader Resume Examples & Samples

Provide front line supervision of team members including, coaching, work schedules, metric adherence, call monitoring, performance reviews and disciplinary actions
Recognize potential global issues based on the type or volume of calls coming in and determine when to record and activate an upfront phone message or write and publish a communication to the field. (Breaking News document in SOS.)
Maintain working knowledge of the store network systems, components, and the associated equipment that affect the operation of the store. This includes but is not limited to routers, switches, registers, register peripherals, pc, cabling, and wireless equipment
Develop & maintain working knowledge of store applications to determine proper course of action for problem resolution
Maintain familiarity with and utilize all methods of communication resources including but not limited to telephone, voice mail, email, Bomgar, and Web Chat
Decide when escalation is required, escalate appropriately and follow-up on all open tickets until resolution is achieved, including communications with other groups within the IT department
Provide accurate call documentation detailing specific accounts of all problems reported, symptoms identified, questions asked, and troubleshooting performed. Based on problem analysis, select the proper categorization for the issue & its resolution to ensure accurate historical & statistical record keeping
Develop and maintain databases to aid in documentation, department history and analysis
Analyze documented store history to identify interrelated issues that may require research and more permanent resolution
Use knowledge & logic to determine when equipment requires service and dispatch appropriate resources for resolution
Perform hardware & software troubleshooting in accordance with documented requirements & departmental standards to ensure technically accurate solutions. Utilize logic, knowledge of systems and experience to determine the best course of action for handling new undocumented issues
Direct onsite technicians during maintenance & repair of equipment including hardware & software solutions
Read field correspondence. Be able to identify when procedures or information will affect normal store operations, and communicate this to the Store Technical Support Analysts and to management
Perform project & non-project related tasks to support departmental goals & objectives
Maintain data confidentiality in regards to passwords and account numbers
Demonstrate excellent attention to detail in order to keep up with special circumstances such as piloting new hardware & software at specific locations, special projects & testing, data collection requirements, and non-typical communication processes
Assume evening & weekend after hours support
Use and contribute suggestions for the Help Desk knowledgebase
Perform daily administrative Team Leaders duties by maintaining and adhering to the Team Leader Run Sheet
Act as a consultant and resource to the Help Desk Manager

Print Support Services Business Manager Resume Examples & Samples

Owns creation and distribution of renewal information packets mined from HP’s installed base using existing tools
Assists in the end customer sales process as time permits
Responsible for hiring, training and coaching new Print Support Services Renewal Program sales representatives
Interfaces with a diverse set of functions and buyers at multiple levels within customer organization
Manage and extend process to identify customers with expiring services for renewal of the services
Manage distribution of expiration information proposal to HP direct sales or partner lead responsible for the customer relationship
Provide guidance and consulting to HP direct or partner sales as needed
Manage inside sales team to contact customer to offer support extension when the HP direct sales or partner lead fail to follow through on support renewal
Produce reporting for upper level management on renewal statistics
Develop a process to add contract renewals to the renewal program
Reviews account activities in pursuit of new business or up-selling opportunities
Manage team with broad scope or impact, including setting organizational direction/work prioritization, people development, cost management, and alignment with larger business goals
Establish individual as well as team goals and objectives focused on sales growth. Monitor and report on key metrics to ensure goals are met
Advise management and peers on broad organizational, technical, and strategic matters of importance
Assigns responsibilities, provides direction, leadership, and coaching, removes barriers as needed to enable direct reports to execute their roles and achieve objectives and goals
Typically 10-12+ years in the Services Industry
Established management background of high level individual contributors and people managers (leading teams)
Advanced University degree preferable
Excellent market knowledge. Need broad knowledge competitive market dynamics, business models, business strategies and processes
Solid knowledge of HP laser and inkjet products and associated services
Demonstrate broad knowledge of corporate organization and policies, and cross functional roles and objectives
Strong skills in management of people and business relationships, knowledge in organizational design and planning, problem solving, managing individual and team productivity and dynamics, and excellent communication, and negotiation and influencing skills in cross-functional teams
Must have a solid understanding of business management principles, financial expertise and strategic planning methods
Recognized as authority in their area of expertise
Demonstrated ability to provide thought leadership and drive change across functions. Very strong leadership, people and business management skills
More frequent collaborative influence cross-functionally and on executive level
Strong Sales and pursuit expertise around the qualification and development of new large/complex opportunities, business case development and consultative selling

100

Bsat Transition Manager Support Services Resume Examples & Samples

Plan and prepare CDC/USDA registration (APHIS/CDC Form-1) of all containment suites in building 8100
Assist CDC-registered Principal Investigators (PIs) and technical staff with planning for transition of all BSAT inventory and accountability matters
In coordination with Biosecurity, develop a plan including a BSAT freezer mapping system to transition long-term BSAT and BSAT working stock materials
Facilitate sharing of BSAT materials and reducing duplication of BSAT materials within the Institute
Review BSAT inventory audits and make recommendations when required
Engage BSAT inventory databases programmers to see that their needs are met
Oversee and assist the investigators and technical staff with BSAT transfers
Review physical inventories of BSAT materials (both long-term and working stocks)
Assist PI’s with CDC registration and all applicable permits (CDC, USDA, DOT, etc.)
Assist with the organization and execution of CDC/USDA inspections required training, to individuals working with Select Agents and Toxins
Assist in the review of BSAT-related standard operating procedures
Assist in the review of Suite specific safety manuals
Review and assist in CDC/USDA inspection of Steam Sterilization Plan
Prepare and assist scientific staff for all Army and Federal technical inspections involving BSAT
Oversee deregistration from CDC/USDA of buildings 1425 and 1412 after transition of the Select Agent Program to building 8100
Work hours may apply based on job requirements, including occasional night and weekend hours
The candidate should have a four-year undergraduate degree (BS) in biological sciences, microbiology (Select Agents and Toxins), immunology, or related fields from an accredited University
Advanced degree (Graduate education) is preferred
Enrollment in the Biological Personnel Reliability Program (BPRP) for handling select agents is required and must be maintained
Experience as Select Agent Manager and /or as Alternate Responsible Official in support of a bio surety/biosafety program to include areas such as BSAT inventory control, biosafety, regulatory compliance, environmental protection and personnel reliability program is highly preferred
Significant biological science academic and laboratory background is desirable
Applicants must be able to meet certification to work in biocontainment laboratories (BSL-2 to BSL-4)
Must be a US citizen

101

Processing Support Services Analyst Resume Examples & Samples

Bachelor’s Degree (Computer Science preferred) Fluent in English
Professional communication skills (written and oral)
Ability to work on a rotating shift schedule, i.e., night shift and day shift
1 to 2 year(s) experience in Financial Markets
Mainframe knowledge in Batch Processing

102

Technology Support Services Specialist Resume Examples & Samples

Deep know-how of technology support services requirements
Bachelor level in economics or related
Strong communication and analytics capabilities
Excellent skills in Microsoft Office and IBM collaboration products
Entry know-how of IBM and MVS product portfolio
Entry project and process management skills

103

Business Support & Services Resume Examples & Samples

Partner with sales leadership and identify key initiatives to align with their revenue priorities
Enable utilization of our scaled tools and services towards client needs
Growing and maturing new advertising solutions being offered
Regional customization of our existing services
Increase the adoption of our existing services
Work with internal teams to establish best practices and procedures, monitor overall delivery of clients, and work across channels internally to ensure consistency and sharing of learning between teams
Leverage large and abstract datasets to identify opportunities for advertisers to increase performance and scale their results to maximize return on investment
5 years of relevant experience
Fluency in English (written and verbal) is required
Solid track record of inspiring action based on data-driven insights (Advanced SQL is required)
Experience managing online advertising campaigns and thorough understanding of major success metrics
Desire to be a part of the constantly evolving digital ad marketplace
Proven ability to manage multiple projects and campaigns while maintaining strict attention to detail
Comfortable interacting with external clients throughout the lifecycle of a campaign
Problem solving and analytical skills coupled with the ability to act independently across competing priorities
Understanding of competing Publisher offerings, able to communicate effectively on all elements of a campaign
Highly motivated and able to thrive in a constantly changing environment and execute in a timely fashion
General knowledge of advertising and/or measurement methods and technologies is a plus

104

Manager UK Corporate Secretarial Support Services Resume Examples & Samples

Working with and developing relationship with teams from different service lines across EY to identify and deliver effective solutions for our clients
Monitoring changes in relevant legislation and the regulatory environment and taking appropriate action
Responding to queries from our clients providing comprehensive and practical advice
Organising and preparing agendas and papers for board meetings, committees and annual general meetings
As and when required, being seconded to work directly with clients to provide technical expertise and meet agreed deliverables
Strong interpersonal skills and the ability to work well with people at all levels
The capability to work with numerical information, plus analytical and problem-solving skills
A commercial approach
Be ICSA qualified
Have experience of managing & developing staff
Have a good understanding & experience of UK corporate governance & statutory requirements

105

Consultant Corporate Secretarial Support Services Resume Examples & Samples

Being a UK technical point person for all Corporate Secretarial matters
Assisting with the formation of entities and UK establishments
Delivering corporate secretarial compliance for UK entities, including drafting board minutes and resolutions, and making statutory filings with Companies House
Advising clients on company secretarial matters and answering ad hoc technical queries
Working with and overseeing the work of a team of administrators based overseas and working alongside them on high volume projects
Assisting senior staff members with corporate restructuring and more complex transactional projects
Participating in networking events
On-boarding new clients and identifying new opportunities to support the growth of the UK portfolio
Develop a network across the EY firm to raise awareness of the CoSec team and highlight client opportunities
A diplomatic approach and the confidence to provide support to more senior colleagues
Be an ICSA graduate, student or have aspirations to work towards a fully qualified status
Have a strong interest in the company secretarial role & what it entails

106

Manager Global Corporate Secretarial Support Services Resume Examples & Samples

Supervising the UK focused team members, overseeing their workload, assisting them with queries and providing technical knowledge and support
Management of the UK compliance portfolio
Dealing with correspondence, collating information and writing reports, ensuring decisions made are communicated to the relevant stakeholders
Delivery of compliance work for UK companies, partnerships and UK establishments
Taking minutes, drafting resolutions, lodging required forms with Companies House
Involvement in corporate governance advisory projects including governance reviews, IPO preparation, board evaluations and provision of processes and procedures
Business development activity to grow the client portfolio, both across the EY network and the UK market
Following procedures to ensure that EY complies with its independence requirements
Attention to detail and a well-organised approach to work
The ability to prioritise work and to work well under pressure
A diplomatic approach and the confidence to provide support to high level staff & board members
Team working skills
Integrity and discretion when handling confidential information

107

Senior Manager, Enterprise Support Services Resume Examples & Samples

Bachelor’s Degree from an accredited 4-year institution
8-10+ years professional services experience, with specific focus in IT. (Software/Hardware vendor experience preferred)
5+ years management experience in relevant areas of expertise required. Technical team leadership experience
Customer relationship management experience – large/complex enterprise, customer-facing, and executive level customer relationship and account management experience desired
Experience in leading change
Experience in strategic planning, business process reengineering, defining/developing KPI’s and performance scorecards
Ability to facilitate and harness cross-team collaboration working with teams in person and virtually
Consultative experience and demonstrable problem-solving skills – experience designing/implementing enterprise-wide technology solutions, providing business transformation services
Able to lead, motivate and drive team to deliver high impact results
Ability to prioritize within a high workload
Comfortable leading within matrix and cross-functional teams
Technical delivery or support experience preferred
Demonstrates innovative thinking
Understanding and application of ITIL practices. Certification preferred

108

Senior Manager, Enterprise Support Services Resume Examples & Samples

At the Senior Level - responsible for and manages a team of Enterprise Support Account Managers and Technical Relationship Managers within allocated region. Enterprise Support Account Managers are accountable for delivering technical account management, understanding customer goals, identifying and defining successes and challenges, developing and executing success blueprints, and facilitating issue resolution
Serves as a point of escalation for incidents that require urgent action, and head off potential problems foreseen by proactively working with the Enterprise Support Account Managers and Technical Relationship Managers Responsible for the renewals of all Enterprise Support Account Manager and Technical Relationship Manager accounts within that region, while aligning with sales to support net new growth opportunities
Responsible for the delivery of Enterprise Support Service commitments to customers and ensuring an overall high level of customer satisfaction (tNPS and rNPS) across Support services
Ensures teams are establishing clear and open lines of communications with our Enterprise customers and implement an appropriate account governance model
Directs the efforts of others in the achievement of the strategic and operational objectives of the account
Ensures delivery costs are within or better than the delivery costs committed within the approved Citrix account model
Ensures operational metrics are adhered to across the teams in a standard format
Develops a customer-centric culture of continuous improvement and innovation
Ensures teams are documenting and recording all activity and communication with customers over telephone and email according to departmental standards of quality and as appropriate
Supports the development and continuous improvement of Enterprise Support Service offerings to meet the evolving needs of customers and implement best practices
Helps mature, develop and implement standardized tools and templates for customer documentation such as welcome packs, onboarding materials, technical account plans, proactive communications and reporting
Visits accounts as needed to ensure renewals are secured and gain feedback on the service offering
Aligns tightly with Account team around serving customer’s needs, fulfilling Enterprise Support expectations set in the sales cycle and maintaining close customer relationships
Developing and maintaining a broad knowledge of intelligent application switching issues and trends as they relate to Citrix NetScaler solutions
Degree level – Bachelor’s Degree from an accredited 4-year institution
8-10+ years professional services experience, with specific focus in IT. (Software / Hardware vendor experience preferred)
3+ years management experience in relevant areas of expertise required. Technical team leadership experience desired
Networking knowledge (L4-L7), Project management experience with proven methodologies
Experience in strategic planning, business process re-engineering, defining/developing KPI’s and performance scorecards
Guided by long-term objectives and business requirements
Experience presenting and communicating with VP/CXO level executives
Demonstrates innovative thinking and solutioning
Customer centric professional, passionate about the customer experience
EP

109

Ab-customer Support Services Associate Resume Examples & Samples

Complete basic transactional requests as directed by customer or policy provisions
Resolve basic questions or issues related to the disbursement of policy values
Demonstrate accuracy in processing financial transactions and/or basic changes to customer policies based on information provided
Verify transactions were accurately processed and provide written confirmation to customers
Show interest & empathy for customer’s needs and send error free customer correspondence
Actively listen to customer issues or questions when appropriate
Demonstrate accuracy in documenting policy files in AWD and complete research in AWD & CSR in order to handle customer requests or inquiries
Flexible and adaptable to business requirements (weekend work schedules if necessary)
Basic PC aptitude including proficiency in keyboard skills
Understanding of basic accounting principles
Basic Knowledge of AB Life & Health products preferred
Working knowledge & ability to locate information in and/or produce work in multiple computer applications,

110

Consumer Banking Default Support Services Specialist Resume Examples & Samples

High school degree or GED
4 years of relevant work experience in a branch or operations banking environment
Thorough understanding of branch and operational procedures and policies and an understanding of applicable banking regulations
Proficient PC and CRT skills
Demonstrated strong analytical, communication, interpersonal and time management skills
Experience in accounting, banking operations and client service
Outside vendor interaction
Extensive knowledge of multiple department functions within SunTrust Banks, Inc., (STI) Banking Operations
Product, processing and regulatory knowledge specifically in the area of time deposits and treasury management products

111

MS Office Expert, Support Services, Frankfurt Resume Examples & Samples

You will support our Consultants by
You have completed an apprenticeship for example as an office clerk or comparable
You are an expert in Microsoft Word, Excel and PowerPoint, however an intense induction regarding the ERM requirements is guaranteed
Some knowledge in GIMP and Adobe Photshop would be advantage
Very good German skills and good English skills are mandatory
You are a teamplayer and have an Independent and well-organized way of working

112

Manager of Transaction Support Services Resume Examples & Samples

Manages transaction services engagements
Support and strengthen private equity relationships
Provide support to existing Wipfli clients that are acquisitive
Analyze client financial data to identify trends, GAAP departures and operational characteristics
Trains junior staff
Participates in quality control
Participate in networking and business development activities
Ability to travel – 25% to 50% of the time
Minimum of 4 years’ experience in financial statement audit, investment banking, private equity, corporate development or similar role
Bachelor's degree in accounting or finance
CPA required and CFA a plus
Proficient in the Microsoft Suite of products, especially Excel and Powerpoint

113

Manager Perioperative Support Services Resume Examples & Samples

Responsible for ensuring that daily inspection of anesthesia machines, equipment and devices are all checked for cleanliness and operational readiness (i.e. fiberoptic bronchoscope, fluid warmers, anesthetic gas machine)
Responsible for oversight of and hands-on decontamination of anesthesia machines and sterilization of equipment and devices in both surgical and off-site areas covered by the anesthesia providers
Ensures the appropriate assembly of anesthesia equipment and sets up machines according to established protocol and age appropriate criteria on scheduled cases
Develops and oversees goals to increase OR efficiencies including but are not limited to First Case On-Time Starts and room turnover
Works collaboratively with Perioperative Management Team & Anesthesia providers for standardization of anesthesia products/supplies in all OR’s

114

Central Support Services Resume Examples & Samples

Assessment
Evaluates recorded customer interactions against the dimensions of customer experience, business process and regulatory compliance requirements
Highlights suspected fraud, risk or non-compliance cases when identified
Attends regular calibrations and undergoes internal and external audits to ensure accuracy of data assessed
Analysis and Feedback
Provides feedback on Agents in terms of quality of calls assessed against defined evaluation criteria
Analyses quality of service in order to perform root cause analyses and determine trends, challenges and improvement opportunities
Analyses customer experience data and feedback in conjunction with quality findings in order to identify drivers of both satisfaction and dissatisfaction
Provides feedback to operational management and central Support Services on the quality of service against defined standards and requirements
Administration and Reporting
Delivers quality reports and analysis to meet the Business Unit requirements and standard reporting requirements within the Quality function, and overall Merchants business
Minimum matric or equivalent NQF
Minimum 12 months customer service experience in a contact centre

115

Support Services Associate Resume Examples & Samples

Ability to read shipping labels, food storage labels and ability to place correct product on the correct shelf in freezer, cooler, and/or stock room
Understand instructions and other communications regarding work assignments and other matters
Excellent customer service skills must be demonstrated
Ability to organize equipment and maintain inventory
Communicate effectively with supervisors and the general public
Must be able to lift 50 pounds frequently and (up to 100 lbs on rare occasions) with or without reasonable accommodations

116

Summer Internship Wealth Mangement & Securities Services Trust Tech & Support Services Resume Examples & Samples

Majoring in Business, Finance, Economics, or related major
Interest in securities and the financial markets
Good written and verbal communication abilities
Possesses time management and organizational skills
Knowledgeable in Microsoft Office products, especially Excel

117

Support Services Associate Resume Examples & Samples

Experience of managing a reception in a corporate environment is a must
Proven track record of superior customer service and high-touch customer interaction is required
Working knowledge of AV control systems, associated equipment and video conferencing is beneficial
Outstanding communication skills, both verbal and written with all employees/levels
Strong service ethic and the ability to go above and beyond the call of duty
Strong time management and organisational skills
Ability to perform under deadline pressure
Persistence, resourcefulness, drive and ability to work proactively
Desire to contribute meaningfully to the team
A smart and professional appearance

118

Supervisor of Support Services Resume Examples & Samples

High School Diploma,Certificate,GED, or equivalent training and or experience
Three years supervisory experience required
Previous Environmental Services experience preferred
Strong critical thinking and analytical skills
Demonstrated ability to effectively communicate verbally and in writing
Good interpersonal skills to work with diverse populations in a fast-paced crisis oriented environment

119

Support Services Executive Resume Examples & Samples

Proactively build and maintain strong relationships with both external advertising clients and key News UK Stakeholders, including making yourself visible & easily accessible for support
Point of contact for both internal and external Customers for any inquiries, system issues, process and booking support
Effective incident assessment, escalation and resolution management
Seek opportunities for personal development
Close liaison with Commercial Systems team
Providing support for the delivery of Commercial projects
To ensure training documentation is stored in an accessible place for all, and is kept up to date
Maintain comprehensive product, process and system knowledge
Communicate Business training requirements, updates and reminders appropriately & effectively
Ad hoc data-input tasks
Using existing tools to monitor behaviours within the Business, and pro-actively identifying key areas of improvement & best practice
Review, monitor and action reports
Responsibility to check the Register page is grammatically correct and amend as necessary
Admin tasks for Inserts bookings
Play a role in the User Acceptance Testing for Ad Point
Be up to date with Brands, Products and Systems Developments
Carry out Systems administration and configuration to support Commercial requests
Daily Financial page mark-up reports, and weekday PDF mark-up reports
Excellent administration skills and attention to detail
Interpersonal skills (telephone, email and in person)
CRM, Transaction Systems, Gmail, Microsoft Applications and Phone Systems

120

Thesis & Dissertation Support Services Coordinator Resume Examples & Samples

Develop partnerships with colleges and programs to enhance degree completion
Collaborate with the Counseling Center as needed
Other duties as assigned by Assistant Dean-Professional Development
Outstanding organizational skills and ability to balance multiple priorities
Strong interpersonal skills, including ability to work with divers individuals on a variety of issues
Excellent oral and written communication skills; strong presentation skills
Strong initiative, excellent judgement and an ability to function independently
Ability to work effectively in teams; experience planning and working on shared projects collaboratively to achieve agreed-upon outcomes
Knowledge of graduate education and the career support needs of graduate students, including career opportunities in academia, industry, non-profit, government, and entrepreneurship

121

Supervisor, Customer Support Services, CLS Resume Examples & Samples

Provide leadership and direct management to Customer Support Services team members (10-15 associates), spanning across several physical locations, in support of achieving the goals and objectives of US Region/franchise service level agreements in accordance with defined processes (SOP’s), policies, quality controls, service quality guidelines and legal compliance activities
Lead and coach teams to deliver superior, front-line customer service by managing orders, inquiries and issue resolution for internal and external customers (hospital, distributor, Field Sales)
Manage people, time and tasks in accordance with safety, quality, compliance, and budget, as well as improve business processes, manage all order channels, manage e-commerce activities, develop team talent, and provide and evaluate metrics
Manage customer relationships across business specialty areas with Operating Company business partners, Franchise Liaisons, Distribution Centers and other relevant functional areas
Serve as a liaison to supported franchises for all order management and customer service related activities
Participate in or lead cross-functional initiatives within the Customer Support Services
Support the achievement of company objectives through integration of plans, associate development, and utilization of resources and department processes
Manage the execution of Customer Support Service strategy, assisting in the development of department budgets, business objectives, policies and procedures
Demonstrate expertise in multiple functional areas and business of company, including in depth knowledge of J&J business and required operating companies
Communicate in all directions to keep associates, peers, and Management informed of project status, process changes, and opportunities
Respond to and resolve complex and escalated customer issues
Maintain working knowledge of relevant reports and data
Review order error and order hold reports and take follow-up actions as necessary to resolve issues in timely manner
Support investigation of issues identified through quality monitoring and escalation process
Review, address and respond appropriately and timely, for self and direct reports, to systems access, training and other relevant request
Provide supervisory coverage during normal business hours and after hours as requested
Lead and actively participate in CREDO and PRIDE activities, demonstrating leadership behaviors that create high employee engagement
Provide guidance, direction, development planning, and performance feedback on a regular basis to all team members, in accordance with 5 Conversations, to ensure effective and productive work teams
Coach and mentor future leaders by identifying and championing high potential and high performing talent
Challenge and motivate people to reach their highest potential, foster the continuous professional development and career growth of a diverse workforce
Lead and/or participate in departmental/divisional projects, participate on company task forces as assigned
Use continuous improvement tools and methodology to evaluate, challenge and optimize business processes
Identify, analyze and develop solutions for a wide variety of problems and issues that drive measurable improvement
Develop and implement metrics to drive efficiency and productivity, sharing best practices and benchmarks to enhance efficiency
Minimum Bachelor’s Degree or equivalent required; advanced degree, MA/MS/MBA preferred
Minimum of five (5) years’ relevant experience in Customer Service, Distribution, Operations, or Supply Chain, or related field required
Demonstrated people management and/or project management experience strongly preferred
Experience working in real-time environment, managing achievement of competing priorities and deadlines required
Strong analytical and problem solving skills are required
Proven ability to develop and maintain effective business partnerships required
Proficiency in MS Office required, with advanced Excel (including vLookups and pivot tables) preferred
Experience using Workforce Management tools preferred
Medical Device sector experience preferred
Business knowledge of other functional areas such as Sales & Marketing, E Commerce and Finance preferred
Position is located in Raynham, MA and may require up to 20% domestic travelCustomer Service

122

Manager, Long Term Support Services Resume Examples & Samples

Manages resource utilization to ensure appropriate delivery of care to members, adequate coverage for all tasks and job responsibilities
Participates in cross-functional workgroups created to maintain and develop program. Evaluates current processes of Special Program's support functions; recommends changes for increased efficiencies and improved outcomes
Develops and conducts training programs for staff involved in the program
Extracts and manipulates analytical data to present findings to relevant markets and stakeholders

123

Hub Support Services Administrative Assistant Resume Examples & Samples

Administers programs, projects, and/or processes specific to the operating unit served
Types letters, memoranda, and reports from drafts and proofreads and reviews documents for grammatical and numerical errors
Schedules resources such as people, meetings, appointments, rooms, equipment, or other resources
Prepares high quality presentations, reports, and other documents using word processing, spreadsheet and presentation software packages
Maintains, updates, or creates databases and/or database information
Greets and assists visitors and arranges for escorts, as necessary
Prepares, checks and processes expense reports
Gathers and arranges materials and relevant information for assigned project or person
May operate a telephone switchboard with numerous extensions
May prepare, organize and maintain documents and files of a complex or confidential nature
Senior service, production, or support roles highly experienced in area of responsibility
Performs all of the standard and some specialized, more complex aspects of the function
Technical certification or Associate degree may be required in some areas
Generally 2-4 years of experience in related area of responsibility

124

Lead Agent Lodging Support Services Resume Examples & Samples

Partner with peers and Supervisor to ensure departmental metrics are achieved during assigned shift (i.e. ABR%, SLA's, etc.)
Effectively communicate, mentor and set goals with Lodging Support Services Supervisor
Maintain a high level of internal stakeholders satisfaction by using professional, positive communication skills
Handle escalated partner issues as needed
Perform audits on hotel absorptions amounts, and PACT type cases closed
Provide ongoing feedback, training, and development to team
Identify and recommend process improvements as needed
Anticipates needs; identifies opportunities that result in decreased costs and inefficiencies
Maintain and promotes excellent partner relations by managing a prompt and accurate response to email and phone communications from suppliers and market managers
Other duties as assigned by Supervisor / Manager

125

Technical Support Services Intern Resume Examples & Samples

Support several Project Management task orders in the planning, design, procurement, and construction administration phase
Provide support on a full range of project management activities, with an emphasis on design, submittal, and shop drawing review; construction manager daily report review
Maintain project tracking documents; updating construction schedules; assisting in developing weekly and monthly reports; creating request for proposal packages; developing scopes of work and management plans
Take engineering notes, specifications, rough sketches, etc., and formalizes into working drawing
Performs other responsibilities associated with this position as appropriate
Enrolled in a Bachelor/Master Engineering curriculum at an accredited college or university and have completed at least one year of studies in a major Engineering discipline (Civil, Electrical, Mechanical engineering or similar programs)
Working knowledge of CAD and a working knowledge of other computer software used to complete design assignments
Experience with Bluebeam Revu preferred
Experience with Autodesk Revit preferred
Experience with Microsoft SharePoint preferred
Experience with Microsoft Word, Excel, PowerPoint is required
Work effectively with other team members

126

Support Services Tech Resume Examples & Samples

Maintains accurate records of all preventive maintenance and repairs for durable equipment
Sends out broken equipment in a timely manner to the appropriate vendor and track the process
Checks in all equipment from field crews
Inventories narcotics regularly to ensure accurate counts (if applicable)
Receives and stocks incoming shipments from vendors
Performs the courier route as needed
Cleans and disinfects equipment and/or ambulances before they are put back into service
Maintain tracking logs and reports
Mobile and portable radio repairs, removal, programming and installs, including antenna repairs, construction, removal and installs as well as sirens/light bar repairs, removal and installs
Radio pager repairs and programming, GPS repairs, installs, DriveCam repairs and installs
Maintain, repair/construct alert stations

127

Diplomatic Platform Support Services Project Manager Resume Examples & Samples

Ensure that adequate personnel are available to accomplish required work, and initiate replenishment actions for expendable supplies
Develop and implement quality control procedures, monitor the work produced under this contract, and initiate corrective actions to ensure conformance with established standards and procedures
Collaborate with corporate functional support staff for answers and guidance to manage the programs effectively
Sole responsibility of maintaining high customer satisfaction
Shall be responsible for the overall contract performance and quality assurance
Responsible for all aspects of project performance (i.e. technical, contractual, administrative, financial, etc.), including supervision of contract personnel in all aspects of project activity
Summarize the workload volume, completion, and any obstacles encountered for the previous week
Prepare briefings and other materials, as related to the project and assigned task orders
Written and oral communications skills commensurate with a supervisory management position
Deal effectively with individuals at all organization and management levels both within and external to the agency
Must demonstrate a proficiency in various types of information technology resources such as Microsoft Office including MS Word, Access, Excel, and PowerPoint
Ability to be a hands-on leader who will engage with all levels within the organization, to include remote OCONUS task order operations
Ability to work effectively in a multi-task environment, and possess good project management skills
Detail orientated and capable of working in an autonomous environment
Strong communication skills and be comfortable in performing presentations for customers
Build and manage project teams; organize and prioritize workload; communicate effectively orally and in writing and establish cooperative working relationships with persons contacted in the course of performing assigned duties

128

Manager Support Services Core Resume Examples & Samples

Oversight of personnel, processes, quality, and troubleshooting
Guides, develops and supervises the performance of department personnel
Establishes highly professional departments to provide superb quality service and supports laboratory manager and staff to achieve department goals and client satisfaction
Concurrently monitors resource utilization, including payroll, supplies and expenses, client volume, outpatient volume reports, mileage and expense logs; participates in MOR. Takes action immediately, as needed, to rectify problems
Responsible to ensure the weekly and monthly corporate key indicators are an accurate measurement of past and current performance for a basis for proactive response to a changing environment
Monitor staff productivity reports for receiving and staff accountability
Demonstrates a thorough understanding of specimen collection and testing requirements as well as specimen rejection
Manages annual attestation documentation required for client facilities according to Joint Commission
Ensures proper ongoing operation and maintenance of laboratory automation
Vocational/Technical Diploma preferred
Basic computer skills required
Well organized and detail oriented
Must have minimum 3 years of experience in Clinical Laboratory

129

Technological Support Services Sales Specialist Resume Examples & Samples

You will be responsible for a defined territory or client set and reach or overachieve targets and goals
You have an excellent Social Media presence and can demonstrate how you use social media tools in your sales role
You will be able to show evidence of your professional development through courses, certification forums etc
You must have native or near native level of Norwegian/Swedish speaker to cover the Norwegian market

130

Project Manager Fdic Support Services Resume Examples & Samples

Comprehensive knowledge and experience with a minimum of five years’ experience in various phases
Skill and experience in human resource management reflecting supervisory responsibility, at least five years’ supervisory experience desired of at least 5 personnel
Skill and experience demonstrating compliance with United States Postal Service mail practices and use of various express mail services
Skill and experience in the operation of mail room and Copy Center equipment, including high volume computerized Multi-Functional Devices (MFD’s)
Skill and experience in inventory management practices
Knowledge and experience of office stock replenishment requirements, processing supply orders and the procurement of stock from vendors
Comprehensive knowledge and experience in operation and management of a reception desk or help desk
Skill and experience in the use and operation of high volume telephone switchboards/attendant consoles
Skill in operating personal computer (PC) with knowledge of commonly used office computer systems such as Windows 7, Outlook, Word, Excel and Access
Lift and move (with or without accommodation) parcels, furniture and equipment up to 70 pounds
Position is contingent upon a favorable outcome of FDIC background investigation

131

Digital Sales Specialist Technology Support Services Resume Examples & Samples

You will always be well informed and be able to articulate changing trends in Information Technology, particularly cloud based solutions around, IaaS, PaaS and SaaS
You must have native or near native level of French as well as an extensive cultural awareness of France
Proven track record of 2-3 years sales, preferably in IT

132

Summer Internship Trust Technology & Support Services Trade Service Representative Intern Resume Examples & Samples

Accounting, Finance, or related majors
Juniors highly preferred
Knowledge of Microsoft Excel, PowerPoint
Completion of basic accounting courses

133

General Manager, Support Services Resume Examples & Samples

Ensures compliance to all safety and sanitation standards
Interacts with Client Management and maintains effective client and customer relations at all levels with client organization, including conducting rounding. Identifies Aramark service expansion opportunities
Provides overall direction for all Managers, Supervisors and front line employees, ensuring employee development, engagement and compliance with human resource related policies and standards, including conducting applicable rounding
Responsible for all department budgets, reporting weekly and monthly financial information
Owns relationship and communication with C-Suite, and identifies and evaluates key partnerships
Bachelor's Degree or Diploma in Food Service & Nutrition Management is required
Requires a minimum of 6+years progressive management experience managing a complex business with $2+Million financial and operational responsibility for that business, multi-site OR multi-departmental

134

Manager, Technology Support Services Resume Examples & Samples

Brings all ITS resources together in order to meet business requirements. Responsible for service delivery, resource allocation, project plans, reporting and delivery of status to regional leaders and stakeholders. Accountable for achieving customer satisfaction and Service Level Agreement commitments. Participates in the development and delivery of training programs on a local, regional and national basis
Leads activities with multiple disciplines (TSS, Infrastructure, Unified Messaging, Cybersecurity, Communications, Workplace Services, etc.) where various groups are engaged to achieve desired results
Responsible for development and management of staff and teams. This includes performance management, goal setting, professional development, coaching/mentoring, team recognition and recruiting activities
Grows relationships with business leaders and customers at all levels in the organization. Promotes ITS as a trusted business partner, connects with customers to understand business needs and understand where ITS can provide solutions. Solicits feedback from business leaders to ensure ITS service delivery is exceeding expectations
Manages projects and services within budget guidelines, develops cost control measures, manage time & expense compliance and provides recommendations into budget planning
Responsible for the development and deployment of advanced technical solutions. Subject matter expert of specialized areas including, but not limited to: laptops, mobile devices, AV, printers, inventory management and process automation. Provide service performance metrics around the aforementioned areas
Manages, measures and reports on all security, risk and compliance activities that occur within area of responsibility. Works directly with the Information Cybersecurity, Risk and Compliance team and the Office of General Council in response to matters of litigation
Assesses customer needs, priorities and trends through regular ongoing communication with clients. Identify, evaluate and collaborate with stakeholders regarding opportunities for improvement and provides constructive suggestions for change
4+ years of experience leading teams and projects within a corporate IT environment
Ability to assess, manage and develop talent
Ability to influence and persuade
Confident, courageous and approachable
Ability to appropriately assess and manage risk
Proven ability to drive operational excellence

135

Business Support & Services Associate Resume Examples & Samples

Develop compelling analyses to execute data-informed initiatives that helps improve our support channels, improve the quality of our ad products and drive great service
Apply expertise in quantitative analysis, data mining, and data visualization to see beyond the numbers and pull insights to help identify trends & opportunities to drive growth of our product & business
Be a thought leader for data-informed initiatives and guide the team’s direction overall
Inform, influence, and execute new strategies and tactics using analysis and impact metrics to support your positions
4+ years experience doing quantitative analysis
BA/BS in Computer Science, Math/Finance, Physics, Applied Economics, Statistics or other technical field
4+ years of Excel and SQL
Experience with reporting systems and data pipeline architecture
4+ years of initiating and driving projects to completion with minimal guidance
Communication and problem-solving skills

136

Support Services Coordinator Resume Examples & Samples

Responds to service problems by immediately contacting appropriate personnel, and personally following through with the problem until resolved
Maintains the preventive and corrective maintenance system software
Conducts research and compiles data to ensure proper billing
Experience: None

137

Support Services Engineer Resume Examples & Samples

Work with End Users, System Administrators, Field Consultants, Developers, and Engineers at customer sites to diagnose reported software issues and address questions related to installation, configuration, development environment, operation, and general best practices related to ThingWorx Studio applications
Use of case management tool to log and track issue status and related activities
Opportunities to train, mentor, and participate in continual training and personal improvement will arise as the candidate develops their skills. Candidate must be willing to take on new challenges
Bachelor’s degree in Computer Science, Information Systems, or similar fields
1-3 years’ hands on experience in a related support, services, or software development field that utilized technical and soft skills
Experience in web application development and use of related technologies (Java, JavaScript, SSL, XML/XSL, etc.)
Base understanding of Augmented Reality, AR applications, including the use of 3D animations and sequencing
Base understanding of 3D CAD tools and industrial applications
Experience working with technically diverse teams

138

Facilities Planner Support Services Resume Examples & Samples

Two (2) years of experience designing using AutoCAD
Two (2) years of experience planning and coordinating space reconfigurations and moves
At least six (6) months experience using Microsoft Windows, Microsoft Office Suite including Word, Excel and Outlook
Knowledge about project management principles
Bachelor's Degree involving major study in planning, architecture, or related field

139

Research Eterprise Enablement Support & Services Integration Manager Resume Examples & Samples

Administer all facets of personnel administration including hiring, performance management, resource allocation and associate development
Administer all facets of budgeting, including the development and ongoing management of annual budgets; capital and expense. Plan/forecast future budgets
Accountable for strategic alignment of system specifications, personnel requirements, and project schedules of IS&S services
Partner with IS&S management teams to evaluate requirements and determine the best technical solution for initiatives
Accountable for team(s) adherence to all IS&S standards and procedures, including regulatory compliance
Responsible for systems performance and resolution of production incidents, which may require 24 hr/7 day week coverage
Drive continuous organizational improvements
Ensure SLA's are defined and monitored to ensure agreements are met
Accountable for regular communications to team members regarding The Kroger Co. and IS&S
Supervise and coach direct reports in the performance of their duties; complete performance reviews and provides feedback to direct reports
Must be able to perform the essential functions of this position with or without reasonable accommodation
3 - 5 years experience leading IS&S initiatives
May require 5 or more years experience in administrative management of teams and/ or extended staff including contractors
Thorough knowledge and understanding of systems, procedures, and technology/project life cycles
Excellent communication and presentation skills to effectively communicate information to customers and to all levels within the organization
Direct technical experience in related disciplines
Strong negotiating skills and may require experience in contract management
Proven track record of delivering objectives on time and within budget
A working knowledge of IT Service Management practices
Solid administrative and project management skills
Bachelor's degree in IS or related equivalent work experience in an Information Systems position
5 - 8 years of experience managing IS&S teams

140

Support Services Coordinator Resume Examples & Samples

Promote a positive safety culture by actively participating in the development, implementation and enforcement of the safety procedures
Participate in incident investigations and provide input to contractor health environment and safety management (CHESM) audits for tooling and equipment hire contractor
Responsible for the set up of permanent and/or temporary event buildings, infrastructure and facilities
Coordinate all event isolation materials, rigging and lifting materials, tooling and equipment specific tooling and consumables
Develop the management plan for rigging and tooling contractors to ensure full traceability of materials and costs for hire equipment during events
Oversee the procurement of turbine contract event materials
Responsible for forecasting turbine contract material volumes for Supply Chain
Responsible for managing the timing and receipt, inspection and transportation of turbine materials and components required for major events
Expedite consumables, tooling and facility requirements for the turbine contractor
Work with the turbine contractor to locate, inspect and manage special tooling for events
Manage support service contract personnel
Commitment to health, environment and safety and Chevron best practices
Significant experience (at least 10 years) in coordinating vendors, equipment and tooling for major maintenance events within the oil and gas industry
Demonstrated experience in using maintenance management systems
Flexibility to work across planned and unplanned maintenance events with travel to Barrow Island and Onslow as required
Experience in working in a complex and changing work environment with multiple stakeholders
Demonstrated influencing and negotiating skills
Strong written and verbal communication skills with experience in writing procedures and reports and conducting presentations
Demonstrated commitment to Chevron’s values of integrity, partnership and trust and achieving an incident and injury free workplace

141

Manager, Corporate Systems Support Services Resume Examples & Samples

HS (High School) diploma
A minimum of three (3) years of experience supporting a variety of office technologies, including computers, printers, mobility devices and video teleconferencing equipment
A minimum of three (3) years of managerial experience managing a team that consists of five (5) or more desk side support technicians
A minimum of three (3) years of experience providing remote user support
A minimum of two (2) years of experience in LAN Room management; network equipment
A minimum of one (1) year of experience supporting corporate earnings calls for a fortune 250 company
Ability to communicate technical information to non-technical audiences
Ability to understand and interact with technology vendor support staff to troubleshoot and trace root cause of outage
A minimum of three (3) years of Hospitality industry experience
Familiarity with ERP systems and end user computing technologies and related infrastructure
Experience supporting an enterprise level IT organization
Experience working in an organization that relies primarily upon managed services and other vendor relationships to implement and support ongoing operations
PMP (Project Management Professional) certification
ITIL Foundations certification
MCSE and/or similar certifications

142

Scientific & Technical Information Support Services Group Lead Resume Examples & Samples

Responsible for the day to day operations of the support services team which supports STIPO (Scientific and Technical Information Program Office)
Responsible for weekly briefings as well as submitting recommendations for process improvements to STIPO, and implementing any process or policy changes approved by STIPO
Responsible for creating a collaborative environment for both internal and external users to resolve issues related to the engagement with, contribution to, and promotion of the STI program
Interfaces daily with STI management, other technical contractors, Center reps, and other team analysts to identify and resolve problems related the STI production
Analyze database tasks which require a deep knowledge of both repository structure, metadata schema, and content characteristics and relationships
Technical support and training to team members who may be assigned database and collection analysis tasks
ETL functional design specification, requirements, and maintenance
Tasks related to maintenance/enhancement of special NTRS/NTRS-Reg functionality – for example, access-control as affected by metadata features; and record-group association with DAA blanket files; etc
Creation/maintenance of authority-files and related automation crosswalks (thesaurus, subject categories, MAI knowledge base, DTIC and NLM mapping, etc.)
NASA Thesaurus file extraction; Creation of Thesaurus public-facing searchable instance
Strong leadership skills and excellent communication skills specifically verbal, written and interpersonal. Has the ability to motivate and inspire team members
Responsible for creating an environment oriented to trust, open communication and a cohesive team
10 years’ experience in the management of large number of professionals
BA or BS degree in a technical degree or a Master’s Degree in Library and Information Sciences and or Engineering Experience conducting technical training (proven proficiency in individual and large group presentations)
Good analytical and problem solving skills with the ability to troubleshoot and resolve issues
Must be based at NASA Langley Research Center
US citizen
Able to pass a National Agency Check and Inquiries (NACI) investigation
Experience in an information/library or R&D organization
Knowledge of document management and descriptive cataloging

143

Director Financial Support Services Resume Examples & Samples

Organize the teams and functions (both internal and third party) that make up the Financial Support Services group to ensure processes are executed in a disciplined, well-controlled manner, all related compliance obligations are met, and the output meets the requirements of internal customers and external stakeholders as appropriate
Work with internal customers to define service levels/metrics and improve the effectiveness of the group’s processes
Develop key metrics to help maximize the efficiency of each function
Develop relationships, manage expectations and communicate on a formal and informal basis with senior executives and managers across the organization
Recommend and implement process improvements to optimize work flow and increase productivity
Foster a culture of continuous learning and improvement across all of the teams and functions to ensure that opportunities for process efficiencies, improved customer services, and/or reduced cost are identified and executed
Establish long- and short-term organizational objectives and delegate tasks to appropriate team members to achieve desired outcomes
Establish and execute a talent development strategy within the group to ensure a pipeline of talent is developed to take on more senior roles whether within the group or elsewhere in the Company
Establish and execute the necessary training programs to ensure that new hires are on-boarded effectively and that the appropriate cross-training occurs
Ensure that the subject matter experts leading the indirect tax planning and reporting are effectively supported by both the compliance functions and external resources as needed
Supervise and manage the performance of the Property Tax, Sales & Use Tax, Accounts Payable, and Accounts Receivable teams
Demonstrated success at identifying and synthesizing customer needs into a concise, clear and influential presentation. Can teach others how to do so as well
Ability to work effectively across many internal functional groups to optimize product offerings, create a seamless customer experience and resolve issues
Self- motivated; able to work both independently to complete tasks and respond to department requests and with others to utilize their resources and knowledge to identify high quality solutions
Ability to identify strong talent and build individual and management capability
Excellent planning skills; ability to effectively manage priorities for self and team to meet requirements and deadlines in a dynamic and fast paced environment
Excellent leadership skills; ability to drive and motivate team to achieve results; ability to influence and inspire action
Exceptional ability to analyze complex numerical data
Skilled at process analysis and the development of process metrics
Ability to identify key contacts for follow up; excellent ability to communicate project status updates to team and cross-functionally to ensure understanding
Excellent strategic and problem solving skills to effectively influence decision making in key negotiations
Bachelor’s degree in Accounting, Finance or Business required; Master’s degree preferred
Demonstrated competence in one or more of the functions that make up the Financial Support Services Group required
Minimum of 10 years progressive experience required
Minimum of 5 years general management experience leading a mid-to-large, diverse team ranging from entry-level analysts to experienced professionals and management required

144

Support Services Administrator Resume Examples & Samples

Medical Records/Medical History
Joint Medical Employment Standards (Medical Downgrades) Administrator
Naval Service Medical Board of Survey (NSMBOS)
Hospital Appointments

145

Business Partner for Support Services Resume Examples & Samples

Partner with key staff members within Business and Project Teams to to help align timing and strategic solutions with operational business plans
Perform business analysis, requirements gathering, and landscape mapping
Work with technical experts to develop solution concepts to prepare recommendations and drive the development of business cases for new investments
Utilize the appropriate technologies and ensure that customers have the solutions they need, when they need them, and in the media best suited to their requirements
Collaborate with management to develop annual budgets for BI and Integration solutions
Responsible for the development and implementation of solution roadmaps and to ensure successful introductions across the organization and with customers

146

Support Services Rep-detroit Medical Center Resume Examples & Samples

Computer knowledge: MS Word, Excel, and Outlook
Strong interpersonal, verbal and written communication skills, excellent listening skills, and organizational skills
Must have demonstrated an ability to learn within a short period of time
Healthcare terminology
Customer Service skillls
Data Entry and 10-key by touch
0 - 3 years business office or related experience

147

Support Services Secretary Resume Examples & Samples

Completes annual review of emergency manual
Completes annual review of Engineering department policy and procedure manuals
Properly operates and responds to use of two-way radio in a timely manner
Completes and documents overtime and attendance log sheets on a daily basis
Accurately reviews and processes monthly work order charges and submits cost to accounting in a timely manner
Responsible for setting up new vendor accounts and credit applications
Responsible for issuing single and standing purchase orders for department requisitions and additionally handling receiving function as needed
Verifies correct budget sub-accounts and G.L. numbers are assigned to purchase orders
Responsible for maintaining balanced petty cash
Consistently manages all department time and attendance records for pay period deadlines of (8) departments as assigned by Facilities Director
Reviews all department daily work sheets for correct documentation. Monitors daily time of all employees within departments assigned and works with managers and employees to keep overtime to a minimum
Maintains departmental employee attendance calandars and illness records
Works with various Contractors to assure they have proper identification and keys, etc. when on site. Helps coordinate service calls as needed. Keeps contractor information records updated as required
Monitors Plus reports daily for (8) departments and forwards reports to department managers and Director of Facilities
Accomplishes administrative duties in a manner that facilitates inter/intra departmental business
Prioritizes and completes assigned projects with minimum of supervision
Answers phone in a courteous manner and records/distributes messages including notification of appropriate staff in emergencies
Actively assists the locksmith with employee key tracking program/issuing keys to all hospital staff
Competently manages all monthly utility invoices in a timely manner avoiding late charges
Maintains accurate work order documentation as required. Keeps work order logs updated. Forwards work requests to appropriate departmental personnel for follow-up. Monitors work order log for status of completion and forwards to department Manager
Maintains utility Excel reports for review by Director
Assists the Operations Manager with daily revisions, additions, etc. to the M&R reports. Makes sure the M&R spreadsheets are updated daily
Generates orders for materials and supplies on GHX and Smart purchasing programs as needed. Tracks all purchases and assures correct billing and accounts payable procedures are followed
Actively works with Medical Plaza and other leased property management for service, billing and repair issues as needed
Responsible for tracking all CER/CIP labor cost and providing monthly report to accounting in a timely manner
Monitors all facility contracts and keeps current contracts on hand for review. Reports upcoming contract expiration dates to Facilities Director for his review
Conducts clerical duties in a professional and timely manner
Responsible for daily management of mail and distribution to appropriate department staff in a timely manner
Annually sets up and maintains an organized purchase order filing system to ensure efficient retrieval of information
Maintains an adequate office supply inventory for department staff
Consistently composes, types, proofreads, mails and faxes departmental correspondence
Accurately records minutes of departmental meetings
Maintains department P&P manuals as assigned
Schedules special department business meetings/locations and notifies attending individuals
Schedules appointments as needed for departmental staff to meet mandatory meetings
Assists Director and Operations Manager by maintaining JCAHO/State/Metro documentation as assigned
Coordinates all calls for service to extension 5700 and assigns or forwards requests to plant Op’s staff or other departments as needed
Monitors daily PBX call log for after hours requests and follows thru with assigning requests for service or repairs as needed
Minimum one-year clerical experience required
Experience in a health-care environment preferred
Computer literate in Microsoft Word and Excel required
Preferred experience with accounts payable, utilities, vendor purchasing, The Joint Commission/EOC/regulatory environments, construction/maintenance environment and petty cash management

148

Technical Client Support Services Resume Examples & Samples

Demonstrate professionalism, build skills, and drive to add value to ClearSight
Develop professional performance goals, balance firm objectives and customer satisfaction
Organize, plan, and prioritize work: Develop specific goals and plans to prioritize, organize, and accomplish your work. Establish and meet deadlines,
Track time and expenses in corporate time and billing and expense management systems, according to standard operating procedures regarding billing clients
Update and use of relevant knowledge: Keep up-to-date technically and apply new knowledge to your job
3+ years relevant business experience in technology support, client services, consulting, or risk management and/or insurance industry
Microsoft SQL Database experience including creating, editing, and performing queries required
General PC Desktop troubleshooting experience required
Windows OS troubleshooting experience required
Knowledge and understanding of Business Intelligence Software highly desirable
Experience with ClearSight applications desirable
Knowledge of risk and insurance management software (RIMS) desirable

149

Director of Facilities / Support Services Resume Examples & Samples

Responsible for oversight of all Cash Services positions and Support Services
Assist associates as needed performing the essential job functions within Financial Support Services and Cash Services
Supervises the training and discipline of business office staff in order to meet performance metrics
Establishes, implements, and maintains appropriate policy for business office staff to meet monthly corporate goals and facilitate smooth operations
Monitors all statistical reports weekly to resolve trends and determine deficiencies
Cross train in other areas to develop complete understanding of Revenue Cycle and impact of Support Services on other departments within the Revenue Cycle
Continuously review and monitor processes for process automation and improvement
Documents timely, complete and accurate actions in ClaimIQ/DAR
Communicate with Director of Support Services and/or RSC leadership of any trends/issues identified by the Financial Support Services Specialists in regards to refunds, logs and 480 resolution
Attend in-services, education sessions and department meetings as scheduled
Timely and consistently reports project status to upper management/leadership
Monitor benchmarks established by RSC leadership for Support Services and take action if benchmarks not being met
Participates in all educational activities, and demonstrates personal responsibility for job performance
Ability to work with technology necessary to complete job effectively. This includes, but is not limited to phone technology, PULSE/DAR products, insurance verification / eligibility tools, patient liability estimation tools, and scanning technology
Organizes work/resources to accomplish objectives and meet deadlines
Maintains stable performance under pressure or opposition. Handles stress in ways to maintain relationships with patients, customers and co-workers
Other relevant work functions, as requested

150

Manager, Division Support Services Resume Examples & Samples

Develop/implement procedures/guidelines which ensure a top-level service organization that supports business objectives and exceeds customer expectations
Develop/implement continuous cost/process improvements. Understand Lean techniques
Keep informed of new technologies, management practices, and regulator requirements
Demonstrate leadership qualities
Effectively deal with deadlines; work closely with management/personnel from various groups and levels throughout the worldwide organization to plan and implement company objectives, policies, and procedures
Effectively manage a diversity of services and responsibilities
Lead a diverse group with various cultural backgrounds, levels of education, and experience
Ability to effectively delegate responsibilities to others
Perform continuous analyses pertaining to the resources necessary to meet business/process objectives (personnel, equipment, etc.)
Monitor progress towards goals and take actions as necessary
Establish a high-performance team-oriented work environment empowering the team to achieve results which impact the organization
Provide training opportunities to employees in order to support business objectives, enhance individual’s skills and address development needs, enhance productivity, and quality of work. Conduct ongoing employee performance discussions
Establish and monitor assigned budgets

151

Consumer Banking Default Support Services Specialist Resume Examples & Samples

4 + years Bank Operations experience
Strong PC Skills specifically Microsoft Outlook & Excel
Ability to work independently with strong organizational skills
Experience with Reconciling Monetary Transactions
Ability to work in deadline driven environment
Strong attention to detail in order to meet many regulatory and compliance requirements
Schedule:M-F (8:00 am – 5:00 pm)

152

Operations Support Services Specialist Resume Examples & Samples

High level of attention to detail with focus on quality while working in a high volume environment
Strong customer service skills and prior experience providing customer support
Ability to work independently and efficiently
Exceptional conflict and problem resolution skills
Effective oral and written communication skills Trained in using outlook, excel, navigating company databases and ticketing systems ideal
Knowledge of current Fuel Education business model, applications, and processes is highly desirable
Flexibility in working hours to include increased volume supporting start of school year
Demonstrated ability to work well as as part of a team
Previous call center experience is preferred, but basic computer proficiency and the ability to learn quickly and retain information are essential, in addition to having a positive attitude and a willingness to help us provide the best customer service in the industry

153

Enterprise Premium Support Services Sales Executive Resume Examples & Samples

Build a pipeline of opportunities for the sale of Enterprise Premium Support Services in N.A
Develop and present Enterprise Premium Support Services quotes, proposals, and Statements of Work
Close new business deals by coordinating requirements; developing and negotiating contracts; and integrating contract requirements with business policies
Coordinate and liaise with the Global Support and Global Consulting Services Regional and Practice Managers to ensure the proper team and skills are in place
Knowledge of Software AG products, solutions, and services offerings a distinct advantage
A natural leader and proven winner with the ability to work collaboratively with others and make deals happen; target oriented
Strong interpersonal, communication, negotiation, influence, leadership, analytical, prioritization, decision making, and conflict resolution skills
Solid business acumen
Ability to work in a fast-paced, diverse environment, and matrix organization
Ability to establish and execute call plans, orchestrate account planning sessions, and effectively execute account
Familiarity with using a CRM to manage sales activity
Proficient using the Microsoft Office suite of tools
401(k) Plan with up to 5% employer match

154

Support Services Analyst Resume Examples & Samples

Provide Video Conference (VC) scheduling support for users
Provide 24/7 VC support to Canadian and USI users working across all business groups for Canadian member firm
Ability to assess and prioritize multiple user VC related needs quickly and efficiently
Monitor the VC mailbox for requests
Manage the Canadian VC Requisition Tracker and Calendar, for all VC requests as per firm guidelines in collaboration with various Global teams
Responsible for e-mail / IM communications with VC users across the firm
Coordinate/liaise with other groups/departments as necessary on VC requests
Assist in organizing and managing VC related information based on user needs and information management tools available at Deloitte
Handle tickets related to Mobile devices like iphone and Blackberry
Provide first level of Access Management to enterprise users of Deloitte - Canada
1+ years of related scheduling support experience
Willing to work in 24/7 shifts (primarily night shifts)
Knowledge of Microsoft Windows 8.1 desktop operating system. Windows 10 knowledge would be an asset
Knowledge of Active Directory and basic Networking concepts
Knowledge of Microsoft Office 2013 applications. Office 2016 knowledge would be an asset
Excellent oral and written communication skills and interpersonal skills in order to provide support to individuals at all levels within USI and Canada
Understanding of incident management tools. ServiceNow knowledge would be an asset
Understanding of Microsoft Windows Networks and Virtual Desktops (VMware)
Remote troubleshooting experience
Exposure to large professional services firm/partnership culture a definite asset
Team player who has worked in a multi-team environment
Post-secondary education in computer science or related discipline
Minimum of 1-2 years of information technology experience preferably in a large corporate setting

155

Receptionist, Guest Support Services Resume Examples & Samples

Requires at a minimum, completion of a high school education (diploma or GED)
Work requires two years of work experience or an equivalent combination of education and experience
Work requires ability to communicate effectively with others
Requires the ability to handles patients under stress

156

Clinical Support Services Resume Examples & Samples

Prepare template kits
Education: Associate’s degree (A.A./A.S.) required. Bachelors (B.A./B.S.) degree preferred
Experience: 0-2 years related experience related laboratory experience, preferably in a pharmaceutical or contract laboratory environment. An equivalent combination of education and experience may be accepted as a satisfactory substitute for the specific education and experience listed above
Certification/Licensure: None
Other: Must be detail-oriented and have general familiarity with lab procedures. Knowledge of FDA GLPs. Good verbal communication skills required. Ability to organize and prioritize work to meet deadlines under minimal direction. Basic computer skills; familiarity with Microsoft Office software and Watson LIMS. Knowledge for regulations for shipment and receipt of samples / kites domestically and internationally

157

Support Services / Critical Situation Manager Resume Examples & Samples

Responsible for communication with key customers, the sales organization and key management staff on the status of support services and critical accounts within the assigned geography
Creates reports and statuses to review with sales executives on their Services business and develops plans and activities that technical support can execute to assist customer and prospects
Proactively addresses any issues impacting the effectiveness of Citrix service and customer perceptions of deficiencies with respective stakeholders
Provides team leadership and mentoring of other team members
Ensure timely, professional and effective communication with the customer and internal executives
Manages the remediation process and technical resources by facilitating cross departmental collaboration, coordinates the end to end customer experience and owns the internal and external communications. Acts as customers and account team’s primary contact during critical situations
Leads and participates in projects relating to the continuous improvement of Citrix support services
Demonstrated ability to develop strong relationships with multiple levels of customer with the ability to obtain a working knowledge in support of their business objectives in relation to the delivery of secure applications and data
Knowledge of Software Development Lifecycle Management and software defect tracking
Ability to facilitate and manage cross-team collaboration to solve customer issues working with teams in person and virtually
Bachelor of Science
3+ years consulting and business development experience in relevant areas of expertise required
Project management experience with proven methodologies
Broad technology base with emphasis on mobile solutions, virtualization, networking and/or storage is a plus. A solid Microsoft background is beneficial
Exceptional communication skills (written and verbal)
Six Sigma Green Belt certification is a plus

158

Global Digital Support Services Web CMS Specialist Resume Examples & Samples

You will create content as “by-product of solving problems”, evolve content based on demand and usage, develop a Knowledge Base of collective experiences up-to-date and reward learning, collaboration, sharing and improving
You will industrialize your operating support model by leveraging the Nestlé GLOBE Support framework through your Global Digital Operation Support (GDOS) colleagues in charge of the execution
You will ensure your GDOS colleagues located at offshore have the adequate skills and knowledge to target an increase first contact resolution and reduce calls by promoting the self-service Knowledge Base, reduce escalations to solution experts and eliminate dispatch
You will walk the talk by solving escalated incidents from your GDOS colleagues and being able to manipulate our ticketing system on HP Service Anywhere (ticketing tool) and our Knowledge Centered Solution (Confluence)
You will ensure customer satisfaction through end-to-end management of service request by maintaining service status, periodic review of calls with reference to escalation timeframe and timely closure
Gains insights and understanding from Nestlé Markets, considering end-to-end process optimisation, to make recommendations on the solution, Web CMS in particular, to meet business requirements
Contribute and guide deployments/ implementations of the Web CMS functionalities
Ongoing training and re-training Business in the Markets
Ad hoc support to markets in implementing the Web CMS
Explaining the best practices, playbooks, “taking them by the hand” to get the most of the solutions
Regularly enhance the guides, playbooks, documentation, reply to Chatter posts about how to use the solutions
Answer to Markets’ questions
Participate in Change & Release processes
Advises and coaches key market contacts to anticipate and to continuously improve trouble free usage of the Web CMS as well as other DSU solutions
Work closely with vendors to achieve SLO adherence and deliver lowest cost sustain, to drive optimization and simplification of sustain processes to drive out waste
Ensure Service Level Management best practices and Compliance & Security requirements
Supports market & project testing; supports specification, configuration & sustain activities and utilizing 3rd party services as directed
Participates in project teams for small-scale business process improvement projects and/or Business Requirements
Runs small-scale projects (Managed work activities) for the deployment of Solution functionalities
Promote adherence to Nestlé Consumer Data standards and guidelines
Supports company initiatives like NCE, Security & Compliance

159

Assistant Administrator Financial & Support Services Resume Examples & Samples

Master’s degree in business, finance, accounting, health or other related field
Three (3) years management experience
Five (5) years experience in accounting or a related field with specific experience in health care finance including third party reimbursement and financial analysis
Three (3) years Critical Access Hospital experience
A Hospital Financial Professional Certification (HFMA)

160

Support Services Associate Resume Examples & Samples

Clean, move and set up equipment, reporting any deficiencies to Facilities Management. Maintain mobile and non-mobile equipment and work area
Escort and assist with transport of patients within and outside the department according to established procedures
Follow all safety and sanitation regulations
Inspect and assure that all assigned areas are properly cleaned and in good repair, reporting problems to the supervisor
Make beds, following established cleaning procedures in all patient discharge rooms as assigned
Obtain blood and blood products from the Blood Bank and return empty containers. Transports specimens to the lab
Perform cleaning procedures in patient care areas, public access areas, and staff facilities including floors, furniture, draperies and equipment according to established procedures
Provide ongoing general assistance to patient and unit staff including delivering mail and flowers, passing linen, nourishment and water according to established procedures
Remove trash and linen from assigned areas, transporting hazardous waste according to established safety standards
Replenish paper towels, toilet paper, hand sanitizer, and soap in all locations of assigned ares to assure adequate supply
Responsible for following the mandatory reporting procedures for any incident or serious event that did affect or potentially could have affected the clinical care of any patient
Retrieve non-narcotic medications from pharmacy and deliver to designated unit personnel
Completion of high school or GED (General Equivalency Degree) program required
Minimum of one year of experience in a healthcare setting, preferably in a high risk environment
Requires the ability to follow written and verbal instructions in order to successfully complete housekeeping duties and the ability to use housekeeping equipment
Interpersonal ability necessary to apply required customer service principles provided through an in-house training program including dealing with patients, responding to patient requests and referring issues to appropriate team member
Basic analytical ability necessary to evaluate multiple tasks and respond according to proper priority
May in the course of their duties be in room where medications are stored or may transport medications when they transport patients
Transportation of medication is limited from one department to another

161

Operations Support Services Specialist Resume Examples & Samples

Bachelor's degree or an equivalent combination of education and professional work experience
Successfully managed and cultivated business relationships with clients, either internal or external preferred
Experience managing multiple priorities

162

Desktop Support Services Senior Technicians Resume Examples & Samples

Customer Service – delivering excellent customer service to all employees
Communication & Impact – strong verbal and written communication essential when detailing incident logs and interaction with internal stakeholders
Innovation & Problem Solving - able to solve complex problems, participates in continuous improvement, adapts the ideas of others
Teamwork – works well with others and actively contributes towards team objectives
Productivity, Drive & Achievement – proactive approach, gets things done, demonstrates accountability and ownership, prioritises own workload
Technical Excellence – demonstrates intellectual rigour, possesses relevant abilities and is able to pick up new skills quickly
Business Awareness – ability to apply learned skills, awareness beyond immediate area/role and understanding of when to escalate
Adaptability - working under pressure, flexible, positive and focused during times of change
1st and 2nd line support experience within a large helpdesk; the emphasis being 2nd line
Minimum of 2 years’ experience in a 2nd line support capacity
Ability to provide technical support on Windows 7/8 and MAC OS X
A strong understanding of network infrastructure
Android, iOS and BlackBerry configuration skills desirable
Microsoft certification and equivalent (i.e. MCITP, ITIL, etc.)
A strong focus on providing excellent customer service and communication skills
Logical problem solving
Team player with the ability to motivate and mentor other team members
Ability to provide technical support on Citrix based Thin ClientsAndroid, iOS and Blackberry configuration
Mentoring junior members of a team
An IT or Customer Service qualification (i.e. Microsoft, ITIL Foundation, etc.)

163

Customer Support Services Rep Resume Examples & Samples

General office experience including filing & copying
Basic sales, contract administration and customer service principles
Achieving goals, objectives and practices for effective, efficient and cost effective

164

Support Services Technician Resume Examples & Samples

Cleaning and preparing of sample media
Building and repairing of flow controllers
Assembling, dismantling shipping boxes
Preparing media for shipment by daily timeframes
Cleaning coolers upon receipt and preparing for reshipment
Shipping and receiving media and field samples
Ensure efficiency and quality goals are met in the support services area
Provide management with timely feedback to ensure can cleaning and certified canisters meet quality requirements
Assist in maintaining a cohesive positive team environment through constructive communication with team members and the management
Must be trained and experienced in shipping, receiving, and/or warehousing
Detail oriented with a hands-on approach and the ability to work efficiently and accurately within a fast paced environment
Must be PC literate and able to effectively utilize software to process orders from an internal database
Ability to stay focused, organized, and meet project deadlines
2 Years of Support Services or Construction/Warehousing Experience

165

Supervisor, Customer Support Services Resume Examples & Samples

Oversee customer support operations and activities across assigned business specialty areas
Provide leadership to team members and Customer Support Services in support of achieving the goals and objectives of US Region/franchise service level agreements in accordance with defined processes (SOP’s), policies, quality controls, service quality guidelines and legal compliance activities
Supervise/Manage Customer Support Services processes, working closely with other functional areas to achieve business results
Manage the execution of Customer Support Service strategy; assistance in the development of department budgets, business objectives, policies and procedures
Adhere to budgeting plan across assigned business specialty area and implements costs controls to ensure budget parameters are met
Ensure adherence to all policies and procedures, service level agreements with the supported franchises and the compliance of transactions processed for accurate reporting in accordance policies and procedures, SOX, SOD controls as well as Corporate Audit guidelines
Utilize reports and data to monitor performance in relation to workload, scheduled adherence, handle time and other performance related metrics to ensure achievement of individual and department goals
Respond to and resolves complex and escalated customer issues
Identify opportunities and implement solutions that drive team performance
Manage execution of business continuity plan
Provide direct supervision to team of 10-15 associates
Conduct regular one-on-one meetings with each associate to ensure alignment to goals, objectives and development plans
Conduct recruiting, hiring and termination process in accordance with Human Resources policy
Lead and or participate in departmental/divisional projects, participate on company task forces as assigned
Minimum 6 years of overall business experience required
Minimum of 5 years work experience in Customer Service, Distribution, Operations, or Supply Chain required
Minimum of Bachelor’s Degree required with Advanced degree preferred
Demonstrated people management and project management experience required
Solid problem solving and analytical experience required
Prior working experience working in real-time environment, managing achievement of competing priorities and deadlines required
Working knowledge of PE methodology and/or certification preferred
Demonstrated leadership as well as proven ability to develop and maintain effective business partnerships required
Proficiency in MS Office application required; experience with pivot tables preferred
Medical device or healthcare experience preferred
Lean experience/training and/or certification preferred5635170322

166

Manager, Technology Support Services Resume Examples & Samples

Responsible for the development and management of multiple programs’ plans, resource allocation, implementation, reporting and delivery of program portfolio status to local leaders and project stakeholders. Accountable for achieving customer satisfaction and deadline commitments. Participates in all meetings with stakeholders and delivery of technology to meeting/training programs on a regional, national, and global basis. Responsible for chief administrator activities related to the implementation of technology to multiple program portfolios at Deloitte University
Works directly with the National Meeting Services Team to develop budgets when external resources are needed
Evaluates and identify opportunities for process improvement and makes constructive suggestions for change. Negotiates with program stakeholders, initiates, reviews, and approves modifications to program plans. Assesses customer needs, priorities, and trends through regular ongoing communication with clients through to completion
Grows relationships with business leaders and users at all levels in the organization. Promotes ITS services, engage customers to understand program portfolio needs and maintain ownership for problem resolution. Solicits feedback from business leaders to ensure ITS service delivery is exceeding expectations. Participates in the development and delivery of training programs
Is a liaison between ITS and the Learning and Development team to identify and deliver tools required to support learning programs. Manage resources (computer assets, peripherals - i.e. iPads, and ITS personnel) and plan for the appropriate level of resources when preparing for a new program. As the liaison, prepare contingency and alternative plans
Must be adept at juggling multiple priorities under time constraints. Learn to anticipate problems in advance; view obstacles as challenging problems that can be solved. As the ITS liaison, be able to communicate activities, issues and plans to business leaders
As the liaison, research and identify time-saving resources. Provide leadership with plans to make better use of existing ITS and learning resources. As changes occur, the liaison must be able to develop alternative solutions for dealing with last minute changes in plans
Provides advanced PC hardware/software deployment and support with a focus on one or more specialized areas including, but not limited to mobile devices, printer configuration, standard and non-standard hardware/software management and inventory. Provide service performance metrics around the aforementioned areas
Program portfolios may vary by specific business needs; strong proficiency in hardware and software support (standard and non-standard), strong knowledge of various operating system (Windows 7, 8.1 & 10, Mac, and iOS)
Knowledge of mobility support, including iOS Apps (Deloitte apps and third party apps)
Print configuration, network and local printing
Deloitte approved technology tools (i.e. Poll Everywhere, Brainshark, etc.)
Intermediate knowledge of audio/visual technologies
Organizational & Time Management skills, Project Management, Consultative skills, Communication skills, Influential/Matrix Management, Relationship Management, Exceptional Client Service Delivery, Negotiation skills, Effective Delegation skills, Team Building, Risk Management skills
Associates Degree or higher degree preferred, or 5 to 10 years of related experience with technology support and/or project management
Demonstrated accomplishments in the following areas: operational excellence (expense control, time management, priority setting, operations, metrics, etc.); relationship management, client service delivery, and risk management

167

Support Services Worker Resume Examples & Samples

Cleans all patient and non-patient care areas using standard cleaning procedures to include replenishing restroom supplies
Cleans patient rooms at the time of checkout and isolation rooms using the standard Seven Step procedure
Removes and disposes of regular and infectious medical waste
Performs a variety of functions and tasks pertinent to the production, service, sanitation, and distribution of food. The Food Service Worker may work in various areas of the department such as patient tray line, dish room, pots and pans, sanitation, cafeteria, and storeroom
Assembles patients’ trays; services/prepares food and snacks, delivers and retrieves trays. Answers telephone calls and receives requests from patients and other hospital staff. Shows initiative in resolving patient, family member and/or nursing concerns
Soiled linen pick up, build carts (if necessary) and deliver clean linen to user areas
Assists in transport of patients, ambulatory or non-ambulatory, via wheelchair or stretcher. Ensures patients comfort while in the process of transportation
Verifies assignment information with dispatcher/supervisor and verifies patient’s by two step identification process. Maintains documents relating to transporting of patients (x-rays, charts, ticket to ride) and support equipment (IV’s oxygen, walkers)
May transport specimens from the departments to the lab

168

Support Services Associate Resume Examples & Samples

High School Diploma or GED preferred (must be in process of completing GED within six months of hire date)
Flexibility to work in fast paced work environment and learn a variety of tasks
Good people skills for positive work interaction
Realizes the importance of providing good customer service
Desire to learn new tasks
Adheres to appearance and attendance policies

169

Manager, Perioperative Support Services Resume Examples & Samples

High School Diploma or equivalent, required
Minimum of five (5) years progressively responsible related perioperative experience, required
Demonstrated knowledge of infection control procedures, proper waste disposal and standard precautionary measures, required
Demonstrated communication, organizational and time management skills, required

170

Support Services Assistant Resume Examples & Samples

Have obtained previous employment with the State of California in the same classification or in a classification that is comparable
If it is determined that an applicant does not meet the minimum qualifications, the applicant’s name may be removed from the eligibility list
Applications postmarked on the final filing date will be accepted. Scanned, copied or faxed applications will not be accepted
Applications will be screened and only the most competitive will be offered an interview
Any limited-term appointments may transition in to a permanent appointment

171

Financial Support Services Specialist Resume Examples & Samples

Maintains and analyzes accounts and financial data to ensure accounts and variances are accurately stated; and conducts timely reconciliations
Performs root cause analysis and research to identify and resolve discrepancies
Maintains effective and productive relationships with both internal and external business partners
Handles incoming requests and communicates status/resolution to requestor and relevant stakeholders
Serves as a financial liaison responsible for receivable and relationship management; partners with internal and external business partners
Supports the organization's quality program(s)
Administers company personnel policies in all areas and follows company staffing standards and training recommendations
Interviews, hires and establishes colleague performance development plans; conducts colleague performance discussions
Provides support, guidance, leadership and motivation to promote maximum performance
Leadership/management/motivational skills
Analytical and interpretive skills

172

Operations Support Services Associate Resume Examples & Samples

Validates provider's participation in workers' compensation care via phone calls
Reviews data from queries and spreadsheets provided by OSS project coordinators to determine appropriate provider usage
Updates and maintains documents for department as needed
Assists OSS project coordinators with projects as assigned

173

Operations Support Services Coordinator Resume Examples & Samples

Completes examiner update reports, claim adjustments, provider requests and operational expense check requests
Creates and maintains internal and external logins and the applicable security access for the company's claims management systems by determining the validity for incoming requests and whether they meet established policies
Coordinates with company's internal audit group to ensure security access is defined and implemented according to established policies and procedures
Communicates and collaborates with other internal departments to support the security needs of end-users
Researches and gathers data as needed for auditing, special projects or returned checks
Provides telephone support to end-users

174

Director of Finance Support Services Resume Examples & Samples

Lead the business and IT resource teams by setting clear expectations of required detailed tasks, deliverables and time frames and managing projects on day to day basis
Support the super users and end users of the SAP, Ariba and Automated Expense in North America and assist in troubleshooting and solving complex issues. Stay current with available patches, enhancements from a business perspective
Assist with the analysis, design/redesign, implementation, testing and documentation of process improvement
Participate in change management and communication activities
B.S. in Accounting or Computer Science
6-8 years’ experience in managing small/medium projects
6-8 years Finance/SAP FICO Application experience
Completion of at least one full life cycle implementation of SAP’s ERP system as Business Analyst in the area of expertise
Knowledge of MS Office Applications including MS Excel, MS Word, MS PowerPoint
Strong Analytical Skills and problem solving skills

175

Support Services / Critical Situation Manager Resume Examples & Samples

Ability to keep calm and cool during critical situations and skilled in handling high profile situations with ease
Proven ability to prioritize workload
Bachelor of Science or equivalent work experience

176

Operations Transaction Support Services Administrator Resume Examples & Samples

Perform manual application entry using @Oncefinance, A2B, and ATS systems
Processing of rebate payments to vendor partners and end users
Re-booking of transactions
Documentation and processing of Transfers & Assumptions
Tax exemption certificate administration and reconciliation
Contribute to development and coordination across the Application to Booking process
Complete tasks as assigned

177

Global Support & Services Estimator Resume Examples & Samples

Ability to coordinate and communicate effectively across functions
Ability to read Statements of Work and understand the impact on GS&S resources
Basic knowledge of proposal processes
Basic knowledge or ability to learn US government acquisition regulations and processes
Ability to work well independently and as part of a team
Ability to analyze data and summarize conclusions and present them to management
Knowledge of various estimating methodologies
Strong time management skills and ability to work multiple projects at once and proactively work issues
Experience working in a cross functional environment
Ability to read Statements of Work and understand the impact on resources
Basic knowledge of the proposal processes
Experience analyzing/interpreting large volumes of data and presenting findings to others
Strong time management skills and ability to work multiple projects at once

178

Global Support & Services Estimator Resume Examples & Samples

Strong knowledge of proposal processes
Ability to analyze data and summarize conclusions and present them to management and executives
Detailed knowledge of various estimating methodologies
Ability to lead large complex estimates
Experience analyzing/interpreting large volumes of data and presenting your findings to others
Financial experience in the following: Accounting, Budgeting, Estimating or Forecasting

179

Finance & Support Services Director Resume Examples & Samples

Design systems, policies and procedures that provide appropriate levels of security and control of WV assets, resources and operations
Define and implement efficient and effective internal control systems
Provide oversight on MFI financial management
Management of fixed assets
Play the role of Disclosure Officer whenever an allegation is received by WVI under the Integrity and Risk Reporting (IRR) policy with regards to his/her specific office
Ensures quality and timely preparation and submission of divisional strategic plan, annual operations plan and budgets
MBA Accounting and Finance, with professional qualifications (ACCA, CPA)
8 yrs experience in Finance and business support roles in the humanitarian industry, a minimum of 4 of which must have been in senior management level
Solid knowledge of accounting principles, financial systems, budget/cash-flow monitoring and internal accounting controls
Knowledge of and experience with government grant regulations and financial reporting requirements preferred
Must have good working knowledge of computerized accounting systems, preferably Sun Systems & Vision. Must be computer literate in using Microsoft Office programs
Financial and program management skills
Human Resource skills

180

Manager, Icoms Operations & Support Services Resume Examples & Samples

Manages a staff of individual contributors, responsible for systems and processes designed to deliver a time-sensitive, quality internal and external customer experience through effective operational support, tools, consistent methodology, continuous improvement and metrics
Partners with iOSS Leadership to identify and implement tools and processes to maximize operational efficiencies for the Network Inventory Management (NIM) and Location Access Management (LAM) responsibilities
Proactively understands customer’s business processes, the key drivers and measures of success for the business, and the short and long-term direction of the business and technology
Facilitates and leads discussions across functional groups, field locations, and key stakeholders to identify and validate technology solution strategy, supporting initiatives and key deliverables
Applies/demonstrates mastery of existing technologies, practices and processes
Partners with cross-functional departments to manage rollout schedules and technology releases ensuring business needs are supported in all phases throughout the process
Coaches and develops people resources to maximize strengths and develop strong, collaborative partnerships within the Technology organization. Advises and coaches team members on procedures, technical problems, priorities and standard methodology
Maintains awareness of business, technical, operational, architecture and infrastructure issues and acts as a sounding board or consultant to aid in the development of creative solutions
Ensures performance planning, coaching and evaluations occur per policy and may recommend pay adjustments and promotions

181

Associate Support Services Product Manager Resume Examples & Samples

Develop, own and drive product strategies and cascade the global product strategies into the regions and business divisions and to the relevant local stakeholders
Analyse current market trends, conduct market research and specify market requirements for current and future products
Determine the feasibility of the concept for development and define and develop the product specifications
Take responsibility for the definition, monitoring and management of the lifecycle roadmap for each product in the portfolio
Develop and deliver product training and communication to client facing staff and relevant internal stakeholders
Tertiary qualification. University degree or higher in Business Management or equivalent
At least 5 years’ product management experience within a large scale (preferably multi-national) technology services environment
Understanding of the Dimension Data transformation and change programmes
Good verbal and written communication skills and able to interact across all levels in the business
Assertive, logical and proactive individual
Display an astute mind-set with critical thinking skills, systems thinking and good problem solving
Ability to research and produce industry knowledge that is published and presented internally and externally

182

Support Services Product Manager Resume Examples & Samples

Source or develop concepts for new products to investigate and identify enhancement concepts for existing products
Vet the suitability of vendors and partners, alliances and suppliers
Establish, develop and maintain product-pricing models and contribute to the identification of suitable promotional techniques and sales and distribution channels
At least 8 years’ product management experience within a large scale (preferably multi-national) technology services environment
Broad understanding of product management
Sound understanding of the technologies related to product areas
In-depth understanding of the product’s functionality and capability
Display good work efficiency with effective time and work management, dynamic prioritising and adaptability and flexibility
Strong verbal and written communication skills and able to interact across all levels in the business
Ability to work in a matrixed and cross functional environment
Proven ability to make strategic and independent decisions that are characterized by logic and good reasoning
Ability to develop, grow and utilise domain level expertise including industry, markets and technology factors

183

Support Services Specialist Resume Examples & Samples

Occasional Travel
Travel 1 to 5 nights per month may be required
The experience may have been gained in the public sector, private sector or Volunteer Service. One year of experience refers to full-time work; part-time work is considered on a prorated basis
To ensure full credit for your work experience, please indicate dates of employment by month/year, and indicate number of hours worked per week, on your resume

184

Support Services Technician Resume Examples & Samples

Provide technical support to the organization's internal users of computer applications and hardware (e.g.,PCs, servers, mainframes). Route all issues that cannot be resolved to the appropriate team
Receive escalated issues that could not be resolved by the first level support teams and works to resolve in a timely manner
Accurately document Incidents and Requests in the ServiceDesk tool
Collaborate with network services, software systems engineering and/or application development in order to restore service and/or identify problems
Maintain a troubleshooting tracking log ensuring timely resolution of problems
Set-up and deploy new hardware, including Desktops, Laptops, and Smart Phones
Install software and software upgrades via Remote desktop
Follow established procedures and/or develop innovative new solutions to user problems
Excellent time management skills and the ability to prioritize work
Basic reading, writing, and math skills
Interpersonal communication skills
Meet deadlines
Plan and arranges activities
Capacity to work under pressure
Knowledge of PC hardware and software, Windows operating system and MS Office
Ability to ask appropriate questions to determine end user’s technical problems and effectively communicate steps to resolve

185

Premium Support Services Sales Engagement Specialist Resume Examples & Samples

Be responsible for the Premium Support bookings and revenue quotas assigned
Support content for Premium Support Services opportunities with GCO Sales
Assist with the internal and external adoption of the SAP S/4 Hana Value Assurance message and be an evangelist for the Premium Engagement Value Assurance portfolio and value proposition
Establish Premium Support Services pipeline and growth strategy through demand generation programs
Develop, own and maintain Premium Support Services account strategies and plans
Work closely with SAP Business Transformation Services to position and sell Value Management and Enterprise Architecture services that help SAP to deliver on our value promise to our customers
Leverage messaging to map pain points and business challenges to SAP solutions for customers; communicate these back to the Center of Excellence
Directly interact with Account Execs (AEs), Services Account Managers (SAMs), Strategic Pursuit Advisors, and customers to position the value of SAP's Premium Support Services as supported by value propositions, ROIs, business case development, references, and supporting analyst data
Support deal execution in the Region as needed, including education of customers procurement and legal, (for the Support Services contract, not the Professional Services SOW), and contract negotiations
Leverage best practices across the region
Support MaxAttention workshops for customers
Provide weekly reporting as required to management and ensure systems are accurate and current
Experience developing and presenting compelling business case justification
Works proficiently through effective communication and management thinking coupled with significant political insightfulness
Ability to drive business by developing necessary sales tools and programs that will enable sales and customers alike
Will demonstrate basic knowledge and application of service program strategy, development, and deployment
Well rounded understanding of business, partner and project management practices
Possess strong business aptitude and working knowledge of at least 1 industry preferred
Ability to manage projects and people, with virtual teams, across the globe
Person will be required to travel frequently, meeting with customers and sales teams. Willing to travel 40%
Communication: ability to demonstrate fluency, proper grammar, and organization of thought. Demonstrates willingness to participate in and lead meetings and communicate effectively with staff at all levels
Business acumen: ability to apply sound commercial judgement when demonstrating to our customers how our services will generate significant value and return on investment

186

Business Office Lead-support Services Resume Examples & Samples

Understanding of the revenue cycle and the responsibility and goals of each area and how they impact the revenue cycle
Maintain knowledge of Business Office policies and procedures
Research and resolve accounts that are in a credit balance status
Research and resolve all refund requests
Follow all refund supporting documentation requirements
Post refunds and recoupment’s
Working knowledge of payor contract requirements in regards to refunds and recoupment
Complete the Quarterly Medicare Credit Balance Report
Review all credit balance accounts that fall under non-governmental financial classes for the following that may have caused the credit balance

187

Transportation Support Services Specialist Resume Examples & Samples

Proactively lead IT project efforts/initiatives related to the GTS, Choice, and SCO programs, as well as the associated nominations activity, and the implementation efforts
Portray and implement the NGD vision as it relates to the GTS, Choice and SCO programs, as well as the associated nominations activity, throughout the NiSource jurisdictions
Proactively lead discussions with Accounting, Commercial Operations, Finance, IT, Legal, Meter to Cash, Regulatory, Corporate Credit, and other necessary internal/external entities regarding all projects/issues
Remain knowledgeable at all times of applicable industry and tariff changes and advise management of possible impacts
Prepare and provide internal/external parties information as necessary related to rate case activity and responses to interrogatories
Prepare special data requests/reports for the department as needed and/or requested
Manage the GTS, Choice and SCO billing process and reporting
Manage the Request IT process
Actively lead rate case strategy discussions, providing information and tariff revision recommendations as necessary
Provide information and proactively participate in regulatory collaborative efforts within each jurisdiction
Provide and maintain procedural updates on new or changes in polices and procedures and tariffs
Identify, recommend, and lead the effort to implement process improvements
Investigate all internal and external stakeholder inquires in a timely and accurate fashion
Be an industry and tariff knowledge expert with functional expertise of the GTS, Choice and SCO programs, as well as the associated nominations activity,
Provide direction and assist LDC personnel and marketers/suppliers with regard to the correct administration and operation of the GTS, Choice and SCO programs, as well as the associated nominations activity,
Excel in providing customer service to internal and external audiences and continue to proactively seek ways to enhance the customer experience
Actively evaluate processes and procedures to ensure internal and external compliance with state tariff rules and regulations
Proactively lead discussions with the Team Leader, and others as needed in evaluating changes related to compliance with state and federal regulations and regulatory initiatives (defining IT program changes, testing and implementation)
Complete Sarbanes Oxley quarterly compliance control testing
Determine the impact and significance of obstacles/changes in new regulatory initiatives and/or state and federal regulations
Perform internal audits to ensure compliance with state tariffs, and regulations as well as policy and procedures
Lead and/or support training initiatives to ensure compliance
Conduct Supplier Credit Worthiness evaluations and collect collateral instruments as required
Proactively build business relationships with all parties necessary to successfully supervise the GTS, Choice, and SCO programs, as well as the associated nominations activities
Lead discussions with department Team Leaders in the identification and resolution of productivity or performance issues
Prepare and maintain accurate and up-to-date internal and external reference manuals and company supported websites
Adapt to frequently changing work assignments
At all times meet or exceed business plans/operational goals
Extensive knowledge of, and proven experience with the GTS, Choice and SCO programs, as well as the associated nominations activity, including the IT systems that are utilized for those programs
Demonstrated ability to successfully lead and coordinate projects, work across departments collaboratively to resolve issues, drive projects to closure, achieve desired results/goals and/or implement change as needed
Must possess the ability to handle multiple tasks and stress in a fast-paced business environment
Must possess effective teaming and listening skills
Good conceptual, analytical and problem solving skills
Proven ability to solve problems and make good decisions with minimal direction
Proven ability to be self-sufficient and self-motivated
Proven ability to work across departments collaboratively to resolve issues, implement change, etc
Proven ability to provide expert technical advice to others in an accurate and timely manner
Strong ability to read, interpret, understand, write, and apply LDC tariffs
Proven experience working with customers and/or suppliers directly
Strong sense of urgency, and ability to meet deadlines
Proven ability to develop monthly reports/statistics that are meaningful, accurate and timely, as well as capture information pertinent to the success of the GTS, Choice and SCO programs,as well as the associated nominations activity
Recognizes strategic implications of problems and issues
Advanced knowledge of DIS, GTS, GAS billing system, Aviator, CIS and Easy Access Online
PC software proficiency (i.e., Access, Excel, PowerPoint and Word)

188

Support Services Administrator Resume Examples & Samples

Minimum of 2 years of experience in an administrative position
Must demonstrate ability to communicate well, both verbally and in writing
Must demonstrate the ability to maintain accurate and timely data in accounting and operation systems
Must be proficient in the use of all Windows/Microsoft applications and database management tools with a strong focus in Microsoft Excel

189

Team Lead Customer Support Services Resume Examples & Samples

A four year degree from an accredited college or university, with emphasis in business, marketing or a related area
Three years technical and/or professional experience
In the absence of a degree seven years of related experience is required

190

Support Services Rep Resume Examples & Samples

Sorting and placing ordered received in appropriate locations
Packaging orders and preparing for shipment
Tracking scheduled orders
Assisting with physical inventory of items in stock
Delivering parts to customers
Maintaining equipment and work space with a high priority on safety
A minimum of 6 months warehouse or related experience
Valid driver’s license
Capable of lifting up to 50 pounds
May be required to operate fork lift equipment
Ability to work flexible work schedule
A High School Diploma or GED is required

191

Transportation Support Services Specialist Resume Examples & Samples

O Proactively lead IT project efforts/initiatives related to the GTS (Gas Transportation Service), Choice, and SCO (Standard Choice Offer)nbsp;programs, as well as the associated nominations activity, and the implementation efforts
Ability to develop monthly reports/statistics that are meaningful, accurate and timely, as well as capture information pertinent to the success of the GTS, Choice and SCO programs,as well as the associated nominations activity
Advanced knowledge of DIS, GTS, GAS billing system, Aviator, CIS and Easy Access Online preferred

192

Colleague Resources Support Services Associate Resume Examples & Samples

Acts as liaison to colleagues in resolving benefits, payroll, eTime, and other colleague resources (CR) related issues
Assists with administrative processes of CR function
Performs customer service functions by answering colleague inquiries via telephone and/or written correspondence
Initiates the claims process for colleagues with new short-term disability (STD), workers' compensation (WC), and family medical leave act (FM:A) claims into claims management system and assigns claims to appropriate claims handler
Updates claims management system with new and changing information
Performs quality checks and assists with system access issues

193

Supervisor Administrative Support Services Resume Examples & Samples

Ensures compliance with department, hospital and regulatory standards. Enhanced knowledge of IT/software system utilized by Lancaster General and ensures implementation into daily operations
Serves as a patient experience advocate and leader by being a positive influence at all times in the handling of customer and employee issues. Communicates all LG Health policies, values, mission and vision with clarity and completeness. Communicates with all customers including physicians, office staff, patients and fellow employees in a professional manner while keeping customer service as top priority. Monitors patient satisfaction and develops action plans as appropriate
Develops successful working relationships with physician practices and ensures adoption and implementation of strategies that will meet the demands of healthcare now and in the future
High school diploma or equivalent (GED)
One (1) year of using medical terminology

194

Operations Support Services Engineer Resume Examples & Samples

Experience with providing Enterprise COOP or DRP operations, support, and services
Knowledge of accurately accounting for and reporting on the location and configurations of hardware, software, and related property
Ability to coordinate with contract management and government personnel to ensure the problems have been properly defined and the solutions satisfy client needs
HS diploma or GED and 12 years of experience in engineering, AA or AS degree and 10 years of experience in engineering, BA or BS degree and 8 years of experience in engineering, MA or MS degree and 6 years of experience in engineering, or PhD degree and 4 years of experience in engineering
DoD 8570 Compliance IAT Level II Certification prior to start

195

PS Support Services Consultant Resume Examples & Samples

Assess each client’s nightly, monthly and quarterly processing schedule and make recommendations to our clients that will maximize the efficiency in which their system functions
Constantly monitor and seek to improve operational efficiencies for our clients and internal operations teams
Responsible for setup, configuration, training and maintenance of our Automated Systems that run our batch programs. (Automic – OpCon Experience Preferred)
Responsible for assisting clients in writing business specs for custom processes
Responsible for assisting our Operations team with implementation support cases
Responsible for representing implementations on commercialization projects
Responsible for providing internal support to operational consultants
Act as project manager on assigned projects for implementations
More than five years of experience working in an operations center at a bank or credit union including both front and back office environments that utilize the DNA platform
Prior conversion experience
Extensive knowledge with Automic Automation Software and/or OpCon
Solid understanding of financial industry business functions, in order to assist clients in determining both short and long term accounting and banking strategies
Must have a strong technical aptitude
Ability to constantly analyze data to identify performance trends
On call for nights, holidays and weekends required
33%+

196

Support Services Coordinator Resume Examples & Samples

Good business English and fluent/native Italian language skills, both written and verbal
Experience in customer relations and ability with Word / PowerPoint / Excel (to create spreadsheets, provide layout, etc.)
The ability to use and learn various online systems and technologies (provided by CEB training)
Excellent customer service and interpersonal skills, a strong focus on quality and attention to detail
A structured, systematic and proactive approach
Great professionalism, reliability and flexibility. Able to manage multiple tasks in parallel, be enthusiastic, dynamic and responsive while keeping a sense of priority

197

Support Services Engineer Resume Examples & Samples

Work with End Users, System Administrators, Field Consultants, Developers, and Engineers at customer sites to diagnose reported software issues and address questions related to installation, configuration, development environment, operation, and general best practices on the IoT platform and manufacturing applications
Experience in web application development and use of related technologies (Java, JavaScript, HTML, XML/XSL, CSS, etc.)
Strong verbal and written communication skills. Channel of communication may include online community forum
1-3 years' hands on experience in a related support, services, or software development field that utilized technical and soft skills
Experience in implementation, support, consulting or development in the area of manufacturing applications and factory equipment communications
Exceptional diagnostic ability and skilled in using industry standard tools and techniques monitoring, tuning and/or changing complex applications to optimize the product to perform to customer expectations
Experience working with hardware sensors, devices, machines, or industrial PLC’s and their respective network communication protocols
Ability to influence and gain cooperative relationships with wide range of audiences ranging from executives to technical specialists
Able to revise actions plans as new data is obtained

198

AMS Support Services Financial Analyst Resume Examples & Samples

Provide strategic finance business and operational support (full P&L) to AMS PC Consumer Services business
Analytical support and business modeling of revenue and margin
Participate in forecasting and budgeting processes
Provide key business and financial guidance to Region organization
Analyze and interpret financial results and forecasts

199

Support Services Technician Resume Examples & Samples

Completes a daily walk-through of the department to ensure that supplies are properly stocked with working durable equipment at all times (i.e. monitors, gurneys, pagers, portables)
Troubleshoots most durable equipment (monitors, suction units, blood pressure cuffs, stethoscopes)
Returns all equipment that is under warranty in a timely manner and makes a request for replacement
Ensures all medical supplies are scanned to the appropriate unit/department
Assists with quarterly perpetual inventories
Opticom/Tomar repairs and installs, AVL removal, repairs, programming and installs, Sigtronics headsets repairs and installs
Perform Vacuum Pump Repairs
Willing to work weekends and holidays

200

Manager of Support Services Resume Examples & Samples

Acts as liaison between Patient Transporters and the Assistant Administrator
Assists the Assistant Administrator in establishing operational policies
Conducts on-the-job training for Patient Transporters
Responsible for hiring, discipline, termination, evaluation of Transportation Staff
Accountable for department performance indicators (Budget, premium pay, expenses, etc)
Educates Transportation Staff in any new policies, procedures, equipment or techniques
Schedules and assigns Transportation Staff to cover all shifts
Schedules vacation and leave time for Transportation Staff
Completes time cards for payroll
Performs the job of Patient Transporter when required
Interacts professionally with staff, visitors and patients
Confers with Assistant Administrator to formulate policies and procedures for a Patient Room Readiness program and coordinates program implementation with hospital leaders
Responsible for the Patient Experience/Customer Satisfaction measurement result for all Support Services department categories
Participates in performance improvement and information management programs
Demonstrates an ability to be flexible, organized and function under stressful conditions
Reports to the Assistant Administrator regarding Patient Transportation performance. Writes and administers performance evaluations. Keeps Assistant Administrator informed of department activities
Meets JCAHO, federal, state, and local regulations and standards
Responsible for the, effectiveness and efficiency of the hospital Linen Utilization program
Acts as a reporting member of the Environment of Care/Safety Committee on findings, recommendations, actions, and monitoring. Supports Environment of Care/Safety meetings by collecting and formulating relevant information in such a way that decision-making is facilitated
Participates in performance improvement, including utilization and promotion of familiarization with performance improvement standards and programs
Prepares and disseminates memos and reports. Maintains required records
Company 401K
Medical, dental, vision insurance

201

Support Services Associate Resume Examples & Samples

Performs pre-registration and registration duties including, but not limited to
High School Diploma or equivalent, required. Associates Degree, preferred
Prior related office experience, required
Knowledge of physician billing inclusive of third party billing, medical terminology, CPT and ICD-9 coding, highly desirable
Working knowledge of PC applications, required. Knowledge of IDX, Invision, Novius and Ontrac, preferred

202

Director, Customer Support Services Resume Examples & Samples

Minimum Bachelor's degree required; advanced degree preferred
Minimum ten (10) years business experience required
Minimum five (5) years management experience in a fast-paced, complex Customer Service Center environment required
Business knowledge in such areas as Supply Chain, Operations, Collections, Sales & Marketing, and/or E-Commerce required
Direct, indirect, and/or regional people management experience preferred
PMP/FPX training and/or certification preferred
Lean, Six Sigma, or Process Excellent methodology experience, training or certification preferred
Ability and experience managing P&L statements or business/project budget preferred
Medical Device or Orthopaedics sector/industry experience preferred
Knowledge or experience with loaner kit programs preferred
SAP or JD Edwards (JDE) experience or working knowledge preferred
Position located in Raynham, MA, with up to 25% domestic travel required9261170503

203

Director, Claims & Contract Support Services Resume Examples & Samples

Bachelor's degree in a related area or equivalent experience
7+ years of claim processing payer support services experience in a healthcare environment
Previous Medicaid experience preferred
Previous finance/budget experience preferred

204

Support Services Clerk Resume Examples & Samples

High school graduation or equivalent AND a minimum of one year of applicable clerical experience OR equivalent education and experience
Computer skills for Word and Excel, and Google Calendar, Drive, Sheets and Docs
Excellent interpersonal communication skills, including the ability to effectively communicate with students, faculty, and staff
Good problem-solving skills
Familiarity with printing processes and standards
Accuracy and attention to detail in processing data, written and numerical information
Ability to maintain professionalism while working independently and efficiently with limited supervision
Ability to prioritize work, function within timelines, and work cooperatively with a variety of people
Experience working with students

205

Manager, Support Services Resume Examples & Samples

You have had experience in the management of staff with the ability to develop and review high quality administrative systems and work practices
You possess excellent interpersonal and communication skills that will assist in liaising between all levels of staff and external stakeholders
You are extremely organised and are capable of meeting strict and competing deadlines, ensuring accuracy in all tasks involved

206

Supervisor, Support Services Resume Examples & Samples

Knowledge of health care benefits and utilization protocols relating to the determination of health service requests
Knowledge of medical coding, including, but not limited to, ICD-10, CPT, and HCPCS
Experience working with development, revision and implementation of Medical Management policy and procedures
Experience interpreting payer contracts and guidelines
Experience working with physicians, analyzing, forecasting, interpreting and presenting health care provider performance data
Experience developing and maintaining key stakeholder relationships
Experience interacting with health care providers in billing and accounts receivable and managed care industries
Experience designing and implementing solutions to provider issues and problems
Ability to professionally communicate on a high level with clients, executive level and regular staff and health care business executives
Previous work for healthcare company
Prior third party administrator billing, preferably with physician billing
Committee Facilitation
Knowledge of medical coding or a certified coder
Financial data analysis
Prior financial capitation
Provider relations, including rosters and benefit plan
Provider contracting, fee schedules, PMPM schedules
Claims processing
EPIC knowledge preferred

207

Team Lead-support Services Resume Examples & Samples

A minimum of one year of customer service experience required
Inbound call center experience preferred
Bilingual skills in Spanish/English strongly preferred

208

Physician Support Services Coordinator Resume Examples & Samples

Coordinates and distributes daily program census lists. Answers and directs phone calls for the Physician Services Program
Facilitates identification and confirmation of patient demographics. Coordinates fax and file requests for information including, but not limited to, death certificates, O2, orthodics, pharmacy, etc
Serves as a liaison between leadership, clients, patients, vendors, etc
Maintains calendars for Medical Director, group meetings, interviews, on boarding and updates applicable databases
Coordinates, prepares, attends, and documents information from department meetings
Coordinates clinician on-boarding and departure processes
Works collaboratively with appropriate personnel in addressing the needs and concerns of customers. Maintains and coordinates time records
Will have a background in either analytics and/or process improvements
Potential hours will be approximately 7:00 to 3:30 or something similar
High school graduate or equivalent, Associate's degree in Business Administration, Healthcare Administration or related field preferred or equivalent experience
2 years of progressively responsible administrative, program support and electronic health record experience. Additional education may be substituted for up to one year of experience. Previous related experience in a health care setting preferred
Medical Staff Relations: Builds effective partnerships with medical staff, physicians, fostering open lines of communication and establishing trust
Organization: Effective management of projects, deadlines, and work load prioritizing; putting things together in an orderly and functional whole

209

Director, Technology Support Services Resume Examples & Samples

Minimum ten years experience in IT support with a track record of high performance and increasing responsibility
Five years of leadership experience with direct responsibility for a reasonably sized team supporting information technology
Five years of relevant experience in two or more areas of computing and networking support (i.e., help desk management, project management, network-based information systems, desktop support, or customer training)
Excellent staff management skills, including
Excellent written and verbal communication skills, including public speaking and the ability to clearly present technology solutions and services to non-technical staff and administrators
Excellent organizational skills, management of own time, and respect for the time of others
Proven ability to think both strategically (e.g., long-term needs) as well as tactically (e.g., current needs/schedule trade-offs)
Demonstrated ability to envision campus-wide approaches to IT services and to develop and implement effective plans for service delivery
Excellent planning and scheduling skills, with the ability to be flexible in the face of sometimes uncontrollable changes
Proven ability to effectively control and/or participate in multiple projects of varying priorities in a fast-paced environment in a consistently professional manner
Ability to establish and maintain respectful and effective relationships with management, co-workers, and customers
Ability to work effectively with a range of responsible parties throughout the University, either as a project leader or as a team member, to advance projects to timely and successful completion
Demonstrated ability to analyze problems from multiple points of view, to lead consensus building within groups with differing views, and to translate consensus into planned action
Demonstrated familiarity with desktop computing environments and Internet utility software
Ability to act on own initiative to further organizational and University goals
Master’s degree a plus (MBA, Computer Science)
Past experience in a university or a highly-decentralized corporate environment, with career emphasis on planning and implementation of large, multi-divisional product launches and subsequent support
Demonstrated experience in IT Service Management approaches
Adaptabilitiy
Coaching/Mentoring
Planning
Visionary Leadership

210

Client Support Services Analyst Resume Examples & Samples

Manage network customer as a single point of contact for performance, relationship and escalation management
Generate new business leads to support growth agenda
Proactively offer recommendations for issue resolution and process improvements
Minimum 2 years of experience in warehouse operations and/or Supply Chain/Logistics with customer relationship management experience
University Degree or Advanced Diploma in related field
Solid understanding of the principles of supply chain management
Reporting capabilities within a multiple system environment
Preferably with experience in Project Management
Proficient with all MS Office tools
Experience working with multiple reporting applications
Good communications and interpersonal skills
Good analytical and problem solving skills; both short-term/tactical and long-term/strategic
Well-structured, change oriented and results focused
Internationally orientated executive

211

Receptionist / Physician Support Services Resume Examples & Samples

Receives, screens, routes and responds to incoming telephone calls
May provide support to physician practices
Performs all other duties and projects as assigned
Six months to one year experience required

212

Mailroom Clerk, Business Support Services Resume Examples & Samples

Sorting, opening and stamping incoming and outgoing mail and couriers
Reception relief
Stocking shelves and office machines
Order stock supplies
Information management - recording files and sending to storage
Prepare incoming cheques for bank deposit
Trips to the bank and post office
Scan and attach files (e-filing)
Load/unload dishwasher, clean the fridge / microwave, maintain coffee machines and kitchen supplies
Provide an organized, clean and tidy environment
Physical requirements - lift heavy articles above head while shelving, up to 40 lbs - Push mail cart, file boxes
Participate in cross-training for various roles and participate in various work assignments
Ability to work collaboratively as a key member of a team and independently
Organized and efficient at carrying out duties
Excellent Customer Service
Work well in a structured professional environment
Basic experience with MS Word and Outlook

213

Office Manager, Business Support Services Resume Examples & Samples

Provide ongoing daily business support for Key Executives
5+ years of experience in a senior administrative position
A team player with leadership skills
Ability to exercise good judgment, show initiative and be proactive

214

Global Support Services Program Management Consultant Resume Examples & Samples

Lead core team, kick off projects, sustain and manage existing offers, establishes schedules, facilitates meetings, and ensure execution of programs/projects
Ensures the core team launches the complex offers/solution at the desired quality level and meets the time to market plans
Detailed understanding and working knowledge of Market Requirements Documents, Business Contracts, offer/solution design documentation, process and procedures guides, pilot and test planning, business readiness reviews
Analyze and report actual performance vs. Business Contract goals
Schedule and run all phase reviews and program reviews
Track progress, report status and make necessary change requests to achieve all program goals
Manage major risks and issues through effective mitigation plans and proper escalation
Drive the core team to meet or exceed program goals
Effectively communicate status of programs, projects, and objectives

215

Retail Banking Support Services Processor Resume Examples & Samples

Self-starter with strong organizational skills
Understanding and knowledge of operational policies & procedures and regulatory requirements
Excellent telephone techniques and etiquette
Demonstrates effective business writing and communicate effectively (e.g., tone, professionalism, grammar, etc.)
Ability to handle high volume transactions and work independently in a fast paced environment
Ability to recognize, analyze and escalate issues that present risk to the Bank
Ability to work a flexible work schedule
Knowledge of branch operating systems

216

Operations & Support Services Resume Examples & Samples

Facilities management. Manage overall operations of two locations: West Bend and Hartford by assessing and monitoring office workflow, processes and procedures. Develop office procedures, routines, and filing systems. Manage lease processes
Financial reporting. Prepare financial reports exporting from Quickbooks for monthly Executive and Board meetings. Make general ledger adjustments and closing journal entries working with auditor. Prepare draft of the annual organizational budget. Develop, document, ensure accountability to, and continuously improve all finance procedures and processes. Maintain insurance coverage. Adhere to United Way Worldwide requirements
Reconciliation. Oversee all accounts, ledgers and reporting systems with regulatory requirement, and United Way Worldwide’s Standards of Excellence. Reconcile bank and investment accounts to general ledger; reconcile fixed assets to general ledger
Internal controls. Ensure adequate systems of internal accounting controls is in place to protect the physical and financial assets of UWWC. Manage and maintain current and historical files (payroll, accounting donation, pledges, volunteer records, etc.)
Audit and taxation. Prepare books and records for annual audit by independent audit firm. Coordinate and oversee the preparation and timely filing of governmental tax returns and reports by audit firm
Employee management. Supervise Resource Center Manager
Committee management. Prepare Operations Committee agendas, minutes and follow up materials
Pledge processing. Input all pledges and direct donations (process monthly credit card). Manage the collections efforts by reviewing balance due. Prepare and distribute designation reports and payments
Billing/invoicing. Generate and mail monthly billing statements to companies and individuals
Agency allocations. Process the disbursement of quarterly funding to partner agencies, strategic partnerships and initiative funding and ensure reconciliation with accounting records
Administrative and logistical support.Reception duties and supports events & meetings
Other duties as assigned by the Executive Director
Associates degree or equivalent experience in a business or finance related field. 3-plus years of experience in office support, data entry and/or accounting; exposure in a non-profit environment a plus
Highly organized and able to simultaneously manage and prioritize multiple tasks
Strong interpersonal skills with demonstrated team facilitation and problem-solving experience
Experience/proficient in QuickBooks and familiarity with a customer relationship database
Advanced knowledge of MS Office, including Word, Excel and Power Point EOE

217

Support Services Technician Resume Examples & Samples

High School Diploma or equivalent preferred
Ability to use computer systems and complete data entry assignments preferred
10-key data entry method preferred
Must be 25 years of age
Ability to speak, read, write, and communicate effectively
Ability to coordinate, analyze, observe, make decisions, and meet deadlines in a detail-oriented manner
Ability to work independently without constant supervision
Ability to analyze complex or diverse information
Ability to identify and resolve problems in a timely manner and develop alternative solutions
Ability to manage and complete projects on time and budget
Ability to balance team and individual responsibilities
Ability to think critically and improve and promote quality
Ability to understand business implications of decisions; as needed to align work with strategic goals
Ability to manage competing demands as needed to change approach or method to best fit the situation
Ability to act with professionalism as needed to approach others in a tactful manner and accepts responsibility for own actions

218

Technical Support Services Engineer Resume Examples & Samples

The chosen candidate for this key role will be responsible for applying principles, theories and concepts on a wide-range of mechanical challenges
Leading applications review teams, troubleshooting, failure analysis/root-cause analysis and product design/enhancements are examples of success in this role
The product portfolio is primarily focused on standard mechanical drives (gearboxes), specialty mechanical drives, couplings and may additionally include geared motors, low/medium voltage motors and low/medium voltage electrical drives as incorporated in integrated drive solutions
Educate and collaborate with channel partners to increase product knowledge and promotion of our products and services
Develop credibility and assist in cultivating long-term relationships with the appropriate key account decision makers
Perform as subject matter expert and deliver client presentations articulating the value proposition of products / solutions
Provide management with suggestions for improving product quality, reliability and performance
Assist with development of forecasts, budgets and operating plans to drive growth and market share for responsible market
Travel: 25%

219

Eckm Support Services Technician Resume Examples & Samples

Provides configuration/imaging, deployment, and support for desktop operating systems, printers, scanners, computer peripherals, and all hospital communication devices
Provides technical support, troubleshooting, and deployment for software applications
Facilitates and processes network and telecommunications requests
Diagnoses, resolves and closes customer issues according to service level guidelines. Promptly escalates issues to higher level technical support or management when necessary
Provides end-user desktop training when appropriate and participates in on-call rotation
Prepares and maintains documentation for the departmental knowledgebase

220

Technology Support Services Analyst Resume Examples & Samples

Resolves more complex and non-routine hardware, software, operating system and application integration issues
Performs technical changes including firmware and software updates, patching operating systems, utilities, and applications
Provides creative and thoughtful technical solutions using approved methods in accordance with established procedures and service levels
Assists in the documentation of the technical landscape
Works with IT leadership and other IT staff to solicit and disseminate customer feedback
Two years of experience with Intel-based platforms and LAN support services, including problem analysis/resolution in a complex environment

221

WVV Finance & Support Services Director Resume Examples & Samples

ACCA, CIMA, CPA or equivalent preferred
Solid knowledge of accounting principles, financial systems, budget/cash flow monitoring and internal accounting controls
Ability to solve complex problems and to exercise independent judgment
Must be able to lead and manage a team
Good working knowledge of computerized accounting systems, preferable Sun Systems & Vision. Must be computer literate in Microsoft Office programs
Knowledge of government grant regulations and financial reporting requirements preferred
Knowledge of local accounting system preferred
Proficiency in written and spoken English
Good oral/written and interpersonal skills
Able to work on a cross-cultural environment with a multi-national staff
Ability to travel within country, regional and internationally
Minimum 5-year experience in finance position with medium business/medium NGO/government agency
Minimum 2 year experience in finance management position
Experience of treasury activities, establishment and monitoring of budgets and an understanding of data processing concepts and systems is preferred
Experience with humanitarian aid in-country is a plus

222

Senior Manager Industry Support & Services Resume Examples & Samples

Relevant tertiary qualifications or demonstrated, relevant professional experience in business, communications or related discipline
Proven relationship management and stakeholder liaison experience with influential and key industry bodies at a senior level
High level experience in leading and developing strategies and business plans to meet organisational objectives and changing stakeholder needs in a customer focussed environment and consistent public sector framework
Extensive knowledge of and experience in the application of road transport legislation and the regulatory framework for managing access and associated compliance

223

Support Services Ambassador Resume Examples & Samples

Obtain patient service discussion from Food & Nutrition Service Director and Environmental Service Director daily
Obtain important and pertinent patient information from Nursing Unit prior to rounding
Round all new admits and provide explanation of FNS and EVS services
Partner with Nurse Directors and round patients on first shift
Round daily on all planned discharges
Identify and document service success and failure trends
Complete and distribute a daily report to Directors of FNS & EVS, VP-SS and VP-EVS
Provide supplemental training of AIDET/KW@KT for EVS and FNS associates
Coordinate weekly meetings with FNS director, EVS director, and in-patient nursing directors/designees to review

224

OIT Customer Support Services Resume Examples & Samples

Customer oriented and friendly individual who can deal with occasional stressful situations
Basic understanding of technology and major desktop and mobile operating systems
Interested and willing to learn about technology

225

Instruc Technology Support Services Mgr Resume Examples & Samples

Designs and delivers technology-related training workshops in high-tech classrooms and other multi-media related technologies for faculty and teaching assistants
Conducts on-site training for faculty, teaching assistants and others in use of multimedia hardware and software supporting the use of high-tech classrooms at their convenience
Consults with faculty and others on issues related to multi-media integration into the curriculum; including presentation design and production, digital imaging technologies, equipment recommendations, and other areas in support of instructional media design and technology
Analyzes, recommends, procures, and manages all departmental computer-related equipment hardware and software
Coordinates all computer hardware and software installations and maintenance in cooperation with other university computer support personnel
Coordinates the activities of the Videotape and Film Library. Maintain CD-ROM based catalog. Consult with faculty on selection, procurement, and use of instructional videotape and/or DVD programs for use in the classroom
Designs, updates, and maintains the departmental web site. Produce training documentation and materials on equipment use and processes
Plans and develops annual equipment budget requests for the university's Instructional Computing and Technology and Accommodating Technology committees
Develops and recommends short and long-term plans and objectives for the Instructional Media Center
Acts as faculty liaison for the IMC regarding operational policies, procedures, and faculty concerns
Produces special projects assigned by the Director (e.g., IMC promotional brochure and videotape)
Supervises clerical-technical staff as assigned
Ensures that proper policies, procedures, and quality standards are being maintained throughout the IMC

226

Banking Support Services Temp-to-hire Resume Examples & Samples

Processing routine to complex transactions on-line
Researching and resolving routine to moderately complex problems and inquiries and referring difficult problems to more senior representatives
Account maintenance, report generation, and project work
A CSR spends nearly 80-85% of his/her time on the phone answering questions for internal Team Members. The remainder of the time is spent on learning and development opportunities. An excellent CSR will be able to handle 100-120 calls per day while maintaining a high level of customer satisfaction. The working environment is fun and relaxed with a casual dress code but is also demanding and structured, and involves overcoming bankers concerns which can include some escalated issues

227

Sped Support Services Coordinator Resume Examples & Samples

Support the improvement of student outcomes and strengthen the engagement of families as partners
Collaborate with the Principal/Headmaster to
Accountability for Student Achievement
Active/Valid/Current MA Licensure (DESE or other MA regulatory body) in the field of special education or a related field including school psychology, clinical psychology, social work, etc
Knowledge of Department of Elementary and Secondary Education (DESE) Regulations, the Individual with Disabilities Education Act (IDEA), and Section 504 of the Rehabilitation Act
Ability to meet the BPS Standards of Effective Practice as outlined above
Demonstrated capability to work collaboratively with school administrators, direct service providers, families, students, and outside partners
Three years successful experience in an urban school system or urban human service setting
Excellent problem solving, communication, and organizational skills
Master’s Degree in Special Education or a related field
Administrative/supervisory certification and experience
Urban special education teaching or related service experience
Experience using the Special Education Information Management System (SEIMS)
BPS values linguistic diversity and believes that candidates who speak another language bring added value to the classroom, school, and district culture and diversity. BPS is particularly interested in candidates who are fluent in one of BPS' official languages:Spanish, Creole (Cape Verdean), Creole (Haitian), Chinese, Vietnamese, Portuguese, & Somali

228

Support Services Technician Resume Examples & Samples

Planned building fabric maintenance
Minor building repairs and decorating
Office moves to include basic IT installation
Room set up
Porterage duties
Specific maintenance duties Carpentry/painting/tiling
Reactive cleaning duties
Other general duties as instructed
To comply with the requirements of the Health and Safety at Work Act and emergency procedures as required
Painting and Decorating experience
Basic Carpentry Skills
PAT Testing experience preferred but not essential
Customer focused and good organisational skills
Able to work to varying deadlines
Active and resourceful individual
Good hands-on skill level
All essential training will be provided to fulfill this role

229

Support Services Team Leader Resume Examples & Samples

Promotes a positive teamwork environment
Actively enforce operational goals, policies, and procedures
Assist with training and development
Support increased communication with other departments and across the organization
Assist supervisor with team and departmental reports
Reviewing, revising and implementing SOP's
Coordinates workflow to ensure established turnaround times are met
Assists leadership with departmental projects and initiatives; leads team participation

230

Supervisor Support Services Resume Examples & Samples

Supervises daily operations and actively assists and provides direction to subordinates as required. Coordinates multiple operational tasks supporting the professional unit. Interviews, trains, evaluate and disciplines support staff
Ensures projects are completed on schedule following established procedures and schedules. Researches, compiles and creates reports from databases and spreadsheets. Monitors department budget, timelines, staffing, space and equipment needs. Makes recommendations to correct variances
Acts as liaison between management, other departments, and subordinates. Facilitates communication between related departments and own department. Maintains harmony among employees and resolves grievances. Promotes a team environment and provides work direction and guidance including coaching, professional development and training. Resolves errors and complaints from client departments and other managers
Ensures compliance with department/organization policies/procedures. Performs ongoing operational tasks for professional unit, as needed
Minimum two (2) years of demonstrated leadership experience in a business environment required
Minimum one (1) year of supervisory experience in a business environment required

231

Senior Director Patient Support Services Resume Examples & Samples

Oversees administrative and operational aspects of Patient Support Services departments falling under the Senior Director's control
Responsible for the development and maintenance of an effective organizational structure in order to facilitate facility goals
Establishes standards and expectations for patient satisfaction
Promotes and maintains good patient and customer relations and performs patient / customer satisfaction assessment via surveys and questionnaires
Monitors the environment and implements change to ensure patient comfort and safety, as well as for employees within their respective work areas
Develops reporting mechanisms and key indicators to describe the workload volume and acuity, patient interventions, quality performance, and productivity of the departments' operations and services
Monitors, analyzes, trends, reports and recommends actions to the Executive Director, Patient Support Services, based on these indicators to improve personnel staffing patterns, service quality and/or productivity performance
Directs the development and implementation of business plans for new or revised ventures and/or expansion of services and programs that may include the acquisition or inception of other facilities as well as personnel
Ensures adherence to enterprise clinical nutrition standards and guidelines for adult and pediatric patients
Researches, performs analysis, compiles data and advises the Executive Director, Patient Support Services, relative to long-range planning strategies, department organization, financial forecasting, personnel management, patient relations, space and equipment, marketing strategies, policy development and implementation, and vendor relations
Ensures development and completion of the budgetary process for departments as related to annual operating and capital budgets, with respect to expenses, revenue and fee schedules, and ongoing financial monitors and reports
Serves on appropriate committees and other groups as the administrative representative of the respective departments and disseminates information from other sources to the departments
Promotes and maintains harmonious inter-intra departmental relationships and represents the departments in coordinating administrative and operational activities that interface with other departments
Ten or more years of professional and functionally relevant experience inclusive of five years of demonstrated management experience

232

General Manager, Support Services Resume Examples & Samples

Delivers strong operational performance by executing against Aramark Healthcare and regulatory agency standards and programs, continually monitoring operations, completing assessments and developing necessary action plans to provide optimal managed services and drive resident and customer satisfaction
Improves resident experience and identifies opportunities to improve
Interacts with Client Management and maintains effective client and customer relations at all levels with client organization, including conducting rounding
College diploma and CSNM membership
Experience managing both food and housekeeping would be considered an asset
Experience working in a unionized environment would be considered an asset
Familiarity with kosher foods is an asset
Requires a minimum of 3+years progressive management experience managing a complex business with financial and operational responsibility for that business, multi-site OR multi-departmental

233

Support Services Associate Resume Examples & Samples

Maintains the cleanliness of patient rooms, unit equipment, storage areas, nursing station, refrigerators, and other designated areas
Inventories and maintains linen, equipment, and supplies for equipment, and all aspects of patient care, as evidenced by documentation and management observation
Transports patients and equipment as directed, as evidenced by management observation
May assist in the movement, positioning and transporting of OR patients
May assist in turning over OR rooms including bed cleaning, trash removal, and emptying dirty linen according to departmental guidelines

234

Oncology Director Support Services Resume Examples & Samples

Develops departmental goals, plans and standards consistent with the objectives of the organization. Evaluates program and initiatives
Directs all activities related to staffing including hiring, training, development and evaluation of staff. Assigns tasks. Prioritizes and coordinates work
Collaborates with multidisciplinary teams to assist with problem identification and resolution, cost containment issues, implementation of new services, and systems/performance measures
Monitors and adheres to budget. Approves and/or monitors expenditures, purchases and other actions to ensure compliance with budget guidelines
Directs operations for assigned support services including navigation, social work, genetic counseling, oncology research and community outreach
Identifies the needs of patients served by the assigned function and develops goals/objectives/initiatives to resolve needs
Ensures that all assigned departments, services and programs are well integrated, efficient and patient focused
Serves as operational liaison between STCC and supporting departments including, but not limited to, nutrition, financial assistance, rehabilitation, research, behavioral health, palliative care, etc
Actively leads community relations and outreach activities for the service line
Five years of oncology experience with at least two years of supervisory or management capacity required

235

Executive Director of SEL Instruction & Support Services Resume Examples & Samples

Master’s degree, Psychology, Social Work, Educational Leadership, or other related degree
Minimum 10 years of experience in the field of student supports (or related experience), specifically culturally-linguistically diverse students, families and communities
5 years department or program leadership, directing/ managing multiple departments/ programs, and a track record of significant accomplishment, especially in complex or high need environments
Grant Management, data evaluation experience
Demonstration of outstanding leadership, interpersonal, and communication skills that builds strong teams and outcome/impact evidence to support
Comfort interfacing with all levels of school and district leadership; ability to effectively engage a variety of stakeholders within BPS as well as externally
Deep understanding of student support needs in urban school districts; demonstrable success overseeing student support services that contribute to student success
Successful experience designing and delivering professional development
Ability to work independently and in a collaborative team environment
Comfort with handling multiple projects simultaneously as well as working with rapidly shifting priorities and targets
Strong organizational skills,with outstanding attention to detail
Passionate about accelerating the impact and efficacy of new teachers, mentors and school leaders, and improving the academic outcomes of all students
Commitment to self-reflection and ongoing learning
Proficient in Microsoft Office programs including Word, Powerpoint, and Excel; Google Mail, Calendar, Contacts, Drive
Current authorization to work in the United States - Candidates must have such authorization by their first day of employment
Administrative Services Credential
Minimum of 3 years Principal or headmaster experience
Minimum of 5 years educational experience (clinical position, classroom teaching, coaching, site or district level administration and/or program implementation) in a variety of settings or grades
Strong working knowledge of BPS’ approach to teacher and school leader development
Knowledge of PBIS, MTSS, BPS CBHM
Familiarity with SEL competencies, Common Core State Standards, and learning differences frameworks
Familiarity with Labor relations law and the Collective Bargaining Agreement

236

Support Services Coordinator Resume Examples & Samples

Experience of working in a similar role
Excellent data input and accuracy skills
Proficient in Word, Excel and Outlook

237

Coordinator, EOP Academic Support Services Resume Examples & Samples

Oversee the delivery of quality tutoring services and program in various content areas across the curriculum including math, reading, writing, sciences, foreign languages and a variety of other content areas
Research instructional support models and implement new processes and best practices to improve the performance and quality of academic support services offered to students
Oversee the CRLA Tutor Certification program. Lead CRLA tutor training each semester, including updating tutor training modules and tutor observations
Work with instructors and campus administrators in implementing the program including marketing and enrollment; monitoring the use of curriculum and academic software, and assessing and evaluating tutor outcomes
Coordinate the work of professional tutors and students including individual and group tutors, master tutors, and EOP front desk staff who are accountable for overseeing the day to day operations of the tutoring center and computer lab, and for providing quality tutoring and specified support services to students
Establish performance measures, observe and evaluate performance of students who are seeking, as well as students who have completed CRLA certification, professional and peer tutors, and other academic support staff; implement action plans to address performance issues of individual staff
Perform outreach to departments, faculty, and instructors to identify potential candidates for the roles of professional tutors, master tutors, group tutors and individual tutors
Participate in the interviewing, selection, and hiring of instructors and all levels of tutors
Facilitate on-going professional development training for tutors (both certified and non-certified) and front desk staff to ensure that center employees are equipped with the resources and tools needed to best serve students
Collaborate with other University-sponsored tutoring support services
Work with EOP professional staff in developing plans for intervention strategies to encourage "at risk" students, as informed by Binghamton University's early warning system and other leading risk indicators, in terms of providing priority tutoring and other support services to these students as needed
Receive training in the conducting of student development workshops (e.g. time management, study skills, etc.)
Assist in developing and implementing key performance measures to evaluate the quality and effectiveness of tutoring programs and services, and to identify potential gaps in services
Work collaboratively with public relations, marketing, and communications teams to promote academic support services and increase student awareness via social media, college website, and print materials

238

Coordinator, Academic Support Services Resume Examples & Samples

Advise SSS PRIME STEM Scholars and monitor their academic progress (grouping as assigned)
Develop monitor Individualized Academic Plans (IAP) for scholars as assigned
Explain and/or clarify academic policies and procedures
Develop and facilitate life skills, research & graduate school workshops
Maintain Blumen Script and annual rollover; work with OEAS on Blumen related tasks
Facilitate student recruitment process, recommend policies & procedures, complete initial intake
Develop collaborative relationships with academic advising, student services, career development departments, other TRIO programs; make appropriate referrals to other campus resources as needed
Maintain appropriate and accurate student records
Track and document student participation in project services
Analyze data, generate and disseminate periodic reports (monthly and semester)
Assist in developing and implementing advising unit goals and strategies
Participate in program assessment: Institutional Effectiveness Plan (IE) & Annual Report
Attend various university meetings and serve on various committees
Other duties as assigned by the Director, Academic Support Services

239

Disability Support Services Coordinator Resume Examples & Samples

Determine appropriate and reasonable accommodations and services based on student needs and current disability law (ADA & 504 of Rehabilitation Act of 1973)
Meets with students with disabilities to determine academic accommodation needs
Send academic accommodations letters to instructors; communicate regularly with both students and faculty and provide guidance on accommodation implementation
Coordinate and implement ongoing disability accommodations and services (test proctoring, note taking support, accommodation letters, production of alternate format materials, and assistive technology support)
Provide prospective students and families with information on DSS services (documentation guidelines, available services, eligibility, etc.) through appointments, email, and phone
Keep accurate records and produce reports pertaining to students with disabilities
Oversee exam proctoring process and procedures (including hiring and managing of student test proctors)
Maintain professional knowledge of laws, "best practices," and other factors that affect the provision of accommodations to students with disabilities in a university setting
Knowledge of Americans with Disability Amendment Act and Section 504 of the Rehabilitation Act requirements as they apply to post-secondary institutions
Excellent communication skills (oral, intercultural, interpersonal, and writing)
Knowledge and skill in use of computers and software common to the academic setting
Available some evenings and weekends as needed
An understanding of and commitment to CUW's mission and ministry

240

Transport Support Services Resume Examples & Samples

Transport Patients & Materials throughout the hospital
Complete Shift Prep by rounding the floors & completing down time duties
Assists with training new hire Pt. Transporters
Position is of a service nature dedicated to the prompt, courteous, and efficient response for support service’s needs
Prepares the hospital for the most efficient through-put process by staging floors and work areas with the necessary equipment such as oxygen tanks, slider boards, ensuring holding areas for wheel chairs, gurneys and beds are stocked and clean. Other duties such as assisting EVS provide support in the through-put process and ultimately reduce wait times for patients requiring transport for admission
Projects an image of professionalism in communication, appearance and conduct
Maintains a working knowledge of departmental standard operating procedures. This knowledge may include use of specialized equipment, Quality Control requirements, and preventive maintenance. Position may require participating in meetings or events outside of normal business hours including evenings and/or weekends
May be required to assist environmental services duties for the needs of the hospital (which may include trash, carpet care, floor care, patient room discharges, and projects)
Able to provide excellent customer service in a first-impression, fast-paced environment through email, telephone, and in person
Expected to maintain adequate patient flow according to departmental recommendations
Responsible for – knowledge of content of all department meetings and organizational communications
Promotes and demonstrates effective communication, interpersonal and interdisciplinary skills and relationships, maintaining professional conduct at all times, knowledge of proper body mechanics, safety measures and infection control, ability to follow instructions, knowledge of section specific test information and instrumentation may be required. Demonstrates commitment to professional growth and competence by adherence to departmental and company annual training commitments

241

Technology Support Services Analyst Resume Examples & Samples

Resolves complex and non-routine hardware, software, operating system and application integration issues
Performs technical changes including firmware and software updates, patching operating systems, utilities, and applications Provides creative and thoughtful technical solutions using approved methods in accordance with established procedures and service levels
One year experience with Intel-based platforms and LAN support services, including problem analysis/resolution in a complex environment

242

Supervisor Support Services Resume Examples & Samples

Supervises daily operations and actively assists and provides direction to subordinates as required
Coordinates multiple operational tasks supporting the professional unit
Interviews, trains, evaluates and disciplines support staff
Researches, compiles and creates reports from databases and spreadsheets
Makes recommendations to correct variances
Acts as liaison between management, other departments, and subordinates
Facilitates communication between related departments and own department
Promotes a team environment and provides work direction and guidance including coaching, professional development and training
Ensures compliance with department/organization policies/procedures
Experience supervising staff preferred
Experience with LMP preferred
Experience with Health Connect Applications preferred
Experience with scheduling programs preferred
Experience in the evaluation process preferred
Experience with data analytics preferred
Experience with Excel spreadsheets and Power Point preferred

243

Wealth Management Client Support Services Team Leader Resume Examples & Samples

Executes client account servicing activities as requested by partners within appropriate time frames, including but not limited to the processing of wires and fund transfers, bill payment, cash movement, gift processing, updating client databases, preparing required documentation, opening and closing accounts, meeting preparation, maintenance of accurate and complete account records, imaging of documents, and researching of client issues
Maintains and instills in direct reports a strong understanding of required steps involved with each activity, proactively communicating with relationship management teams and other required groups as appropriate to obtain necessary information to properly execute the requested activity and to improve upon and enhance the client servicing experience
Addresses the requirements of each activity in a timely fashion and in strict adherence with Northern Trust and Wealth Management Risk Management and Compliance guidelines and procedures, involving the CSS Manager in any potentially complex or sensitive issues
Ensures the maintenance of client records and information on all applicable client servicing systems, ensuring appropriate and required documentation is collected and imaged
Analyzes and develops solutions to processing issues, in response to a specific problem or service enhancements and guides direct reports in the resolution of difficult problems, ensuring compliance with all applicable rules and regulations
Maintains and instills in direct reports a strong knowledge of business applications critical to relationship management including client on-line tools, seeking opportunities to expand knowledge of the latest enhancements to Northern Trust partner and client technology and/or systems in order to maintain highest standards of administrative and operational efficiencies
Identifies service efficiency and service delivery enhancements, as well as process improvements, and when available, actively participates in business unit initiatives related to process, technology, and system enhancements
Educates direct reports on new or existing Northern Trust and Wealth Management products, services and compliance requirements with an eye on expanding client relationships and fostering new business
Shows a commitment to developing their own personal managerial skill set and demonstrates a fair and equitable approaching in recognizing, rewarding and developing each partner; supporting and mentoring them in achieving their career aspirations
Works closely with the CSS Management to set the goals and annual performance expectations of direct reports and in providing ongoing and constructive feedback, coaching and training so as to ensure the performance standards required by the position are met
5-7 years’ in financial and/or client servicing experience preferred
Knowledge of trust and banking operations and accounting systems usually acquired through related experience is necessary to administer complex accounts
Analytical, problem solving, and organizational skills are required to identify and resolve account issues

244

Senior Manager, Site Support Services Resume Examples & Samples

Establish and maintain strong relationships with medical research study staff
Provide strategic guidance to research centers in efforts to help increase patient enrollment
Manage referrals of patients to research centers stemming from MMG outreach campaigns
Review site interaction records for issues and quality control across all ongoing programs
Coordinate travel arrangements and reimbursements for patients involved in MMG studies
Assist project managers/directors on program start-up and program closeo
Serve as client contact back-up
Bachelors’ degree in public heath, communications, business, or marketing preferred
7-10 years’ experience in an agency, pharmaceutical, or health communications related industry
3 years minimum experience in a specific therapeutic area, patient recruitment / clinical expertise, or communications
5 years’ managerial experience
Strong budget and project management skills
Excellent communication skills (written and oral); presentation skills are a plus
Proficient in Microsoft Office (Word, Excel, PowerPoint, Outlook); and some knowledge of database programs

245

Administrative Specialist Gi Support Services Resume Examples & Samples

Customer Focus: makes the customer and their needs their top priority and goes the extra mile to satisfy their customers. Demonstrates the ability to resolve customer problems
Technical expertise: understands the technical aspects of one’s job. Effectively uses Microsoft office products in order to produce reports and documents. Demonstrates the ability to learn and master the scheduling system
Coachability: Receptive to feedback, willing to learn and embraces continuous improvement
Accountability: Manages performance to meet expected results. Works to meet the internal/external customer requirements
Fiscal responsibility: Understands the insurance process and seeks to make the best decision/referral in the interest of the customer
Conflict Resolution: Uses appropriate interpersonal styles and methods to reduce tension or conflict between two or more people. Finds agreement on issues and follows through on implementation

246

Voice Systems Enterprise Support Services Technician Resume Examples & Samples

Demonstrated success in fault isolation and troubleshooting in enterprise voice system environments
Demonstrated experience managing Cisco, Avaya and Nortel PBX systems
Demonstrated knowledge of SIP, H.323 and H.320 network protocols
Ability to install and configure phone hardware such as conference equipment; Section 508 equipment, terminal sets, etc
Proven ability to securely administer voice application servers
Bachelor’s Degree and/or 5 - 15 years of related work experience (typically requires a bachelor’s degree and five to seven years of experience)
Experience working with BMC Remedy service management system

247

Team Lead Support Services Resume Examples & Samples

Supervise a multi person team to support
Well rounded office service experience is required (copy, scan, print, litigation support and reprographics)
Adhere to all safety procedures
Identify charges and match them to billing
Perform other tasks as assigned

248

Commissions Support Services Associate Resume Examples & Samples

Prepare and process adjustment and deductions
Prepare National Securities Clearing Corporation (NSCC) files for processing
Prepare and batch correction batches
Accurate and timely preparation of all incoming commission statements and checks
Research outstanding items with fund or insurance companies
Prepare daily deposit reports and process remote check deposits
Upload daily commission express files to the bank for representative payments
Balance daily files received from NSCC
Maintain and review balancing items needing to be manually cleared
Participate in user acceptance testing for Granite & Granite Desktop releases
Provide customer service to representatives, fund or insurance companies
Ensure strict confidentiality of client, firm and representative records
Strong organizational skills and ability to multi-task
Excellent data entry, research and problem solving skills
Ability to work independently as well as in a team environment
Outstanding interpersonal, written and oral communication skills
Ability to navigate and utilize computer applications and other systems used to support the processing and researching of commissions
Working knowledge of Microsoft Office programs
Minimum of a high school diploma or equivalent (GED) required
One or more years-related brokerage, insurance, banking experience preferred
Prior data entry experience strongly preferred
Prior customer service experience preferred

249

Academic Support Services Coordinator Resume Examples & Samples

Recommends the hire of staff within the department or a specific area. Supervises, trains, and manages their day-to-day activities in support of the program mission
Monitors daily operational tasks in the Department to ensure that the office runs effectively
Collects and records weekly reports
Assists in the registration of students during registration and as needed
May schedule and assign tutors in support of an academic program
May administer the payroll for the department to ensure that certificate of attendance are done accurately and in a timely manner
Assists instructors and staff in solving problems
Develops and distributes publicity materials and keeps faculty and students abreast of department activities
Monitors internal budgets and expenditures for the department
Prepares reports for the Department Head approval
Serves as liaison between the College, operating staff and students
Adheres to CCC Customer Service Excellence standards
Bachelor’s degree, Master’s preferred, in Counseling, Guidance, Psychology or related social science/business fields and five (5) years of experience in a Human case management and/or job coaching, and supervisory management expertise
Ability to use computers, collect and disseminate data and assessment of employer and employee needs and evaluation of basic competencies
Must be self-directed and innovative, able to assess current operations in an effort to improve the future goals of the District
Must be able to meet deadlines in a timely manner

250

Cardiac / Clinical Support Services Intern Resume Examples & Samples

Training within the department
Education: High School diploma or GED required. Must be enrolled in an undergraduate program and earned enough credit hours to be a junior or senior or enrolled in a masters degree program
Licensure / Certifications: None

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