Support Services Manager Resume Samples

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S Miller

Sonny

Miller

203 Paucek Crescent

Chicago

+1 (555) 745 3691

203 Paucek Crescent

Chicago

Phone

p +1 (555) 745 3691

Experience Experience

Boston, MA

Support Services Manager

Boston, MA

Marks, Swaniawski and Gutmann

Boston, MA

Support Services Manager

Facilities management (overseeing and awarding contracts for cleaning, pest control, bathroom facilities, franking machine etc and office repairs)
Provides training to subordinates regarding CPS policies, guidelines, goals, objectives and operating standards
Oversee incident management and initiate effective escalation and recording, managing contingency plans and their relationship to the wider community
Develop safe, NEC and NFPA compliant operating guidelines for employees, including LOTO standards and policies
Thoroughly documents coding and registration issues identified through outside correspondence. Communicates/reports findings to CBO management and practice management staff and assists in the development and implementation of action plans designed to resolve identified issues
Manage and monitor absence rates in line with company procedures
Completes special projects by developing and executing against plans, budgets and timelines in close collaboration with leadership and other departments

New York, NY

Technical Support Services Manager

New York, NY

Connelly Inc

New York, NY

Technical Support Services Manager

Improve the financial position for EAS and the customer by creating value and establishing the technical support process as a key differentiator from our competitors
Drive financial improvements and customer satisfaction on project deployments through continuous improvement of technical support processes and tools. Train, develop and coach technical support engineers in the effective use of tools and processes
Support and develop an Inside Sales Representative team to release and track customer orders to support the sales of EAS products
Drive the technical support process and its associated elements throughout the team to ensure accurate, complete and timely resolution of technical support questions and training for our customers
Develop close working relationships with EAS leadership to ensure accurate and timely forecasting, resource allocation planning and confidence in performance
Drive performance against key financial drivers and KPIs
Motivate teams to collect performance data and benchmarks and to see and act on trends

present

Dallas, TX

Facilities Support Services Manager

Dallas, TX

Hand-Nitzsche

present

Dallas, TX

Facilities Support Services Manager

present

Provides leadership and manages the daily operation of assigned staff by prioritizing and scheduling work assignments
Ensures efficient operation of assigned groups
Develops and revises department policy and operating procedures; develops programs and processes for training personnel
Represents the group as primary contact with outside agencies, vendors and customers; develops and maintains accurate documentation to ensure compliance with security and safety regulations
Oversees submission of claim forms; ensures accurate and timely submission
Manage and provide maintenance support to Landscape and Grounds department, including street sweeping, equipment mechanic shop, and traffic safety painting
Manage pressure washing program of brick and concrete walkways, stairs and other hardscape surfaces. Coordinate and liaison with Waste Management and Recycling

Education Education

Bachelor’s Degree in Business

Boston University

Bachelor’s Degree in Business

Skills Skills

Be an approachable manager with an reasonable knowledge of Employee Relations
Good interpersonal skills and an ability to establish credibility quickly
Be an approachable man manager with an reasonable knowledge of Employee Relations
Strong communication skills (verbal and written) and excellent interpersonal skills
Capable of managing change quickly and efficiently whilst maintaining effective service provision
Ability to keep calm and cool during critical situations and skilled in handling high profile situations with ease
Ability to be firm, professional and pleasant with patients when settling accounts
Basic knowledge of medical procedure coding
Good all-round understanding of delivering a similar soft service contracts
Knowledge of the government, legal and regulatory provisions related to collection activities

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15 Support Services Manager resume templates

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Support Services Manager Bucharest Resume Examples & Samples

Graduate/Post Graduate degree or equivalent in Business or Accounting
Minimum 5-7 years related experience out of which 3-5 years’ experience in a Contact Center environment (Shared Services or BPO environment preferred) - minimum of three years in a supervisory role
Result orientation, Quality orientation, Customer Service mindset
Ability to quickly gain system and process competence
Proven track record of people management skills
Written and spoken fluency in English
Highly developed communication skills for effective interactions with all levels of staff and business partners
Flexible to work hours as needed in a 24x5 operation
Knowledge of Financial Model, Directives and Processes preferred
Strong project management skills a plus
Willing to work holidays and weekends if necessary
LI-DV1

Workday Performance Management Support Services Manager Resume Examples & Samples

Reviews and recommends changes to methodology, configuration and templates for Workday performance evaluation, goal setting, individual methodology, individual development plans, continuous feedback and related functionality
Works with HRIS to plan, configure, test and implement changes to Workday performance and related modules. Coordinates training requirements with Manager of HR Innovations and Solutions, and troubleshooting and data audit requirements with Manager of Workday Support Services
Serves as key resource for program information. Resolves problems or questions referred by staff, administrators, or professionals outside the university
Manages the delivery of services to employees, schools and divisions. Sets and communicates priorities and performance standards and assesses operations using these criteria
Develops strategies for communicating services to include training and information sessions, personal networking, and other communication materials
Participates in short and long-range departmental planning
Maintains knowledge of industry trends, evaluates USC objectives, recommends changes to performance management methodologies, and participates in Workday community on design to meet requirements

Client Support Services Manager & Greater China Resume Examples & Samples

Excellent, proven, client relationship skills
Strong leadership skills and ability to manage across all areas of the organisation to ensure delivery
Service and vendor management experience a plus

Support Services Manager Resume Examples & Samples

Ensure compliance with ADA, OSHA, Fire/Life Safety, and other relevant regulations, ordinances, and statutes
Serves as a technical liaison for maintenance repairs and installations that require the use of wiring, circuitry, or other electrical/electronic including mechanical applications to ensure safe and efficient use of systems
Manage effective operation of building energy management and emergency power systems
Oversees the maintenance of appropriate levels of labor, the general conformance with employee rules, the issuing of warnings, and the administration of disciplinary measures when necessary
Participates in internal programs, such as vacation schedules, job evaluation, employee performance reviews, wage administration, etc., as needed
Possess outstanding troubleshooting, knowledge of solid state devices and computer skills
Proven experience working on AC and DC motors and controls as well as PLC’s and mechanical systems. The ability to read blueprints, schematics and ladder logic drawings is a must
Responsible for the technical guidance for capital projects
Recruit, interview and recommend qualified candidates for departmental positions as needed
Develop safe, NEC and NFPA compliant operating guidelines for employees, including LOTO standards and policies
Has the authority to hire or fire, or make suggestions and recommendations as to hiring, firing, advancement, promotion, or any other changes of status given particular weight
At least 8 + years in the electrical/electronic field
Ability to communicate effectively, both verbally and in writing with well-rounded computer skills
Must have the ability to make command level decisions under stressful, deadline related conditions
Experience in the management of support staff related to production equipment
Must be able to walk, climb stairs and ladders, bend and, stoop
Solid proficiency with Microsoft Word, Excel and Outlook

M HIS Client Support Services Manager Resume Examples & Samples

Assess and manage the mechanisms for providing technical customer support to 3M HIS clients. Make recommendations for changes in processes, procedures and systems. Implement changes as approved or as required
Analyze recurring and ad hoc reports, as necessary, to assess the quantity and quality of client support
Conduct regular technical reviews of support provided. Analyze data gathered through customer feedback mechanisms and work toward the continual improvement of customer satisfaction
Create long-term strategies for the maintenance and growth of Client Support department
Make budgetary and personnel recommendations
Oversee the training and development of all technical support staff in the areas of technical and customer service training
Serve as final escalation point in the resolution of non-routine or complex software problems. Ensure consistent management of all escalated client issues
Manage Client Operations Meetings for assigned clients
Provides direct supervision to assigned employees through leadership, coaching, training and development, allocating work assignments, review of progress in achieving objectives, managing employee compensation, performance appraisals, diversity, disability, all relevant employee data, etc. Understands and enforces corporate/location policies and procedures. Takes appropriate action to address policy violations
May manage workforce vendors and contracts
Must be located in the Silver Spring, MD 3M Health Information Systems Office
Minimum of five (5) years of prior technical software customer service experience
Minimum of three (3) years of supervisory or management experience
Five (5) years of supervisory experience, preferred
Ability to manage multiple tasks and meet deadlines
Must be capable of maintaining superior customer and employee relations in a fast paced environment
Must have excellent verbal, written, analytical and organizational skills
Must consistently maintain a high degree of positive motivation with a strong commitment to meet division goals
Experience and/knowledge of 3M HIS applications/solutions

Support Services Manager Resume Examples & Samples

Perform ESH duties as the PAE authorized representative for the technical and administrative performance of services required under this contract
Act as a Point of Contact (POC) for questions or difficulties that arise related to the support services activities on the contract, interfacing with the CO, COTR, and Government leadership on a daily basis
Directly manage day-to-day operations and maintenance activities for PAE’s support services operations
Review business systems administration, resources, procedures, and methods to improve operational effectiveness, utility, and efficiency
Lead review sessions with the Government to discuss cost, schedule and technical performance
Provide technical support to operating entities
Interpret and implement maintenance policy
Key responsibilities on contract performance include adherence to company and government processes, regulations, and statutes
Establish milestones and monitors adherence to master plans and schedules
Identifies program problems and obtains solutions, such as allocation of resources or changing contractual specifications
Act as the primary point of contact for after-hours emergency response
Directs the work of a diverse employee population assigned to the program
Bachelor’s Degree in Facility Management, Engineering or related area
(5) years of relevant work experience supporting a contract of similar size and scope (contract value of at least $200M)
Must possess a current TS/SCI clearance with polygraph
Certification in Facilities Management and/or PMP is desired
Ability to work in a fast-pace environment that requires handling multiple tasks at a given time and rapidly adapting to changing priorities and schedules
Experience with MAXIMO preferred
Expert computer skills, specifically Microsoft Office Suite

Loan Support Services Manager Resume Examples & Samples

Manages the loan processing activities for Community Banking
Provides general supervision to lower level supervisors and direct supervision to exempt associates and/or skilled non-exempt associates
Develops or participates in the development and implementation of policies and procedures relating to application processing, closing processes, training, pricing, product design, compliance, administration of the Loan Origination Systems and overall loan strategy
Responsible for timely resolution of administrative processing issues in order to meet service level standards
Ensures procedures, regulations and guidelines are followed and they are well documented, efficient and easily understood
Maintains a high level of regulatory loan compliance knowledge and works closely with Business Unit Compliance Officers and Central Compliance to ensure overall regulatory compliance for the business unit at all times
Follows all Bank policies and procedures and completes all required or job-specific training
Takes personal initiative and is a positive example for others to emulate
Embraces our vision to become "The World's Greatest Bank."
May be asked to coach, mentor, or train others and teach coursework as subject matter expert. Responsible for other duties as assigned
Requires a bachelor’s degree in business or equivalent experience
Requires people management experience
Requires in-depth experience in and knowledge of loan processing and loan production activities and requirements
Requires excellent written and interpersonal communication skills, and expertise in leading/influencing others to achieve goals
Requires to have ability to train and present to small and large audiences or have the interest in learning to train and present

Facilities Support Services Manager Resume Examples & Samples

Provides leadership and manages the daily operation of assigned staff by prioritizing and scheduling work assignments
Ensures efficient operation of assigned groups
Develops and revises department policy and operating procedures; develops programs and processes for training personnel
Represents the group as primary contact with outside agencies, vendors and customers; develops and maintains accurate documentation to ensure compliance with security and safety regulations
Oversees submission of claim forms; ensures accurate and timely submission
Develops and maintains reports as required
Manages the planning, selection, retention, and development of human resources to ensure the availability of the required staff; assesses employee performance and conducts appraisals
Typically requires a Bachelors degree in a related field and nine or more years progressive experience in Facility Support Services including three or more years supervisory experience. Equivalent professional experience may be substituted in lieu of education
Must demonstrate a complete understanding of Support Services principles, theories, concepts, techniques and regulations including knowledge of CAL-OSHA, Safety and Accident Prevention programs
Must possess leadership skills including planning, scheduling, and coordinating work assignments to meet project milestones or established completion dates; the ability to contribute to the development of new processes and; resolve non-routine managerial issues
Must be customer focused and possess: (1) the ability to identify and analyze issues and develop solutions to a variety of problems; (2) strong analytical, verbal and written communication skills to accurately document, report, and present findings; (3) strong interpersonal skill to interface with all levels of employees, management and external contacts; (4) the ability to maintain the confidentiality of sensitive information; and (5) strong computer skills
The ability to work independently or lead in a team environment is essential as is the ability to work extended hours as required

Technical Support Services Manager Resume Examples & Samples

Improve the financial position for EAS and the customer by creating value and establishing the technical support process as a key differentiator from our competitors
Drive financial improvements and customer satisfaction on project deployments through continuous improvement of technical support processes and tools. Train, develop and coach technical support engineers in the effective use of tools and processes
Drive performance against key financial drivers and KPIs
Motivate teams to collect performance data and benchmarks and to see and act on trends
Continue to develop, define and manage a pay for extended support program for new and existing customers
Collect customer feedback and communicate data and suggestions for improvement to product lines, engineering and management within EAS. Escalate customer situations effectively to key management personnel to drive acceptable solutions to challenging circumstances
Attract, retain, and develop high performing, high potential level talent for Eaton through assessing, selecting, onboarding, coaching, and developing talent that feeds future engineering and product management roles in the business
Bachelor’s degree from an accredited institution is required
Minimum 7 years of customer support experience
Minimum 3 years of management experience
Experience and/or familiarity with Yukon Software and EAS Solutions
Experience using and/or developing processes and tools to manage department projects, manage change orders, and develop cost efficiencies
Ability to leverage resources and influence without authority
Knowledge of cost center management
Demonstrated experience managing a technical support team, products and/or services
Ability to lead using communication, interpersonal, teamwork, and conflict management skills
Knowledge of Eaton electrical products, applications, and sales channels
Knowledge of or ability to learn EAS electrical products and applications

Support Services Manager Resume Examples & Samples

Directs the daily activities of the Field Services Engineering team and Repair Depot, overseeing workflow and making adjustments as needed, enforcing work-related corporate and departmental policies/procedures and effectively communicating changes that affect employees
Supports Global Field Services as they develop, maintain, assess and continuously improve processes and ensure prompt closure to field problems and customer complaints
Implements product performance management processes including performance metrics and benchmarks
Represents Global Field Services during new product development efforts and drives serviceability and total cost of ownership improvements
Tracks product performance, field failure rates, in-service issues and engineering resolutions
Manages development and recommendation of field maintenance standards, procedures and programs for effectiveness and efficiency in both IGT and customer sites
Establishes operational processes and standards to provide routine world-class, cost efficient repair support to Global Field Services and customers
Tracks and reports consistent repair operations metrics and initiates continuous improvement activities
Manages large cross-functional service and repair projects as needed
Assists in developing methods and materials to train customers and support personnel in the maintenance, use and repair of IGT hardware products
Provides business analysis and performance assessments
Oversees Field Services equipment screening/repair processes and procedures

Support Services Manager Resume Examples & Samples

Partners closely with leadership to understand business needs and client expectations and ensure those are being met
Manages development and performance of the administrative services teams by ensuring expectations are clear, gathering feedback from leadership and providing coaching or other corrective action when needed
Responsible for the recruitment, selection and headcount management of administrative services staff in assigned locations
Monitors workload, workflow and attendance to ensure adequate coverage is maintained and a high level of service is provided
Manages facilities and related maintenance, services and moves of assigned locations
Works with leadership and key stakeholders to help lead process improvement and standardization of administrative and operational functions
Champions regional and firm initiatives and process improvement for enhanced consistency and improved efficiencies among administrative teams and client groups
Takes proactive steps to ensure that best practices are shared across all departments and locations
Partners closely with other departments (HR, Finance, Facilities, Safety, IT and other Operations) to drive consensus, build support and secure resources for regional projects and initiatives, as well as providing support and resources for other initiatives
Enforces firm policies and procedures and advises on developing new processes where appropriate
Manages vendor relationships and is responsible for negotiation and enforcement of vendor contracts
Completes special projects by developing and executing against plans, budgets and timelines in close collaboration with leadership and other departments
Serves as a subject matter expert in the administrative function by maintaining technical knowledge via attending educational workshops; benchmarking professional standards; reviewing professional publications and establishing personal networks, particularly within the public accounting industry
May provide direct administrative support to key individuals as needed
High School Diploma or equivalent required; Bachelor’s degree preferred
Minimum of five years of experience in administrative or related roles required
Prior supervisory or formal leadership experience required
Prior experience in facilities management preferred
Exceptional ability to establish rapport and build relationships
Able to interact and communicate effectively with individuals at all levels
Ability to work with limited direction and manages own time effectively
Strong client service and organizational skills (internal and external)
Confident negotiator
Capable of working in a fast paced environment and under pressure
Advanced skills with Microsoft Office (Word, PowerPoint, Excel and Outlook)
Creative leader and persistent problem solver
Able to handle confidential material in a reliable manner
Flexibility with overtime to meet deadlines
Ability to travel to assigned locations regularly. Approximately 50% travel required to offices throughout the CCV area

Commercial Loan Support Services Manager Resume Examples & Samples

Manages the loan processing activities for Community Banking
Provides general supervision to lower level supervisors and direct supervision to exempt associates and/or skilled non-exempt associates
Develops or participates in the development and implementation of policies and procedures relating to application processing, closing processes, training, pricing, product design, compliance, administration of the Loan Origination Systems and overall loan strategy
Responsible for timely resolution of administrative processing issues in order to meet service level standards
Ensures procedures, regulations and guidelines are followed and they are well documented, efficient and easily understood
Maintains a high level of regulatory loan compliance knowledge and works closely with Business Unit Compliance Officers and Central Compliance to ensure overall regulatory compliance for the business unit at all times
Follows all Bank policies and procedures and completes all required or job-specific training
Takes personal initiative and is a positive example for others to emulate
May be asked to coach, mentor, or train others and teach coursework as subject matter expert. Responsible for other duties as assigned
Requires a bachelor’s degree in business or equivalent experience
Requires people management experience
Requires in-depth experience in and knowledge of loan processing and loan production activities and requirements
Requires excellent written and interpersonal communication skills, and expertise in leading/influencing others to achieve goals
Requires to have ability to train and present to small and large audiences or have the interest in learning to train and present

Support Services Manager Resume Examples & Samples

Line management of the soft services team including security across the ROH portfolio
Set and manage operational procedures and processes and continuously review them to ensure best practice at all times
Management of the site budget and full ownership of the relevant P & L
Ensure high levels of customer service and operational standards are maintained at all times
Oversee incident management and initiate effective escalation and recording, managing contingency plans and their relationship to the wider community
Provide effective leadership to ensure the development and encouragement of all operational staff to meet both business and personal objectives
Be a key interface for “project open up” managing existing and additional resources efficiently
Ensure that all operational activities comply with relevant legislation such as the Health and Safety act
Optimise use of available resources to ensure exceptional service and safety is maintained at each site
Undertake performance conversation reviews with direct reports and action any training or development required
Conduct recruitment interviews to ensure management of any vacancies are filled with suitable staff
Management of the consumable and material budgets in line with role
Management of the site equipment ensuring down time is minimised
Ensure new employees have full inductions in line with company policies and procedures
Oversee the management of the team schedules to ensure effective management levels cover at all times
Ensure any disciplinary or grievance issues are investigated thoroughly and procedures followed in liaison with the HR team
Manage and monitor absence rates in line with company procedures
Investigate and provide all documented support to accident and insurance investigations
Regular liaison with the security sub-contractor acting as a conduit for any issues
Attend regular client meetings, stakeholder meetings and any other meetings as required
Produce accurate monthly client reports and internal reports as required
Member of BIFM, IOSH Managing Safely or equivalent
Excellent motivational and people management skills
True leadership skills necessary to achieve ambitious targets
Good all-round understanding of delivering a similar soft service contracts
Experience of operating within either the commercial / property / theatre sectors
Experienced at managing, influencing and operating within a multi-client / contract environment
Have a track record and ability to effectively manage a P&L and deliver against business targets
Financially aware with strong commercial focus applied within a large organisation
Have the ability to develop and implement service delivery in line with strategic business objectives
Good presentation skills with previous experience of presenting to client senior management teams and operation contract staff
Capable of managing change quickly and efficiently whilst maintaining effective service provision
Be flexible in your approach to client and team relationships
Have the ability to develop excellence with internal and external partnerships
Be capable of making decisions and bring clarity to difficult situations
Ability to work well with others and continue to deliver results under pressure
Good interpersonal skills and an ability to establish credibility quickly
Demonstrate good oral and written communication
Be an approachable man manager with an reasonable knowledge of Employee Relations
Be committed to the training of staff and management team to achieve personal development

Technical Support Services Manager Resume Examples & Samples

Minimum 5 years of call center support experience
Minimum 3 years of software support experience
No sponsorship is being offered for this role. All candidates must be legally authorized to work in the United States without company sponsorship

Support Services Manager Resume Examples & Samples

Management of staff including Document Control, PCF Products, Stakeholder, Customer Experience, CPF, Skills Academy, Office Manager
Facilities management (overseeing and awarding contracts for cleaning, pest control, bathroom facilities, franking machine etc and office repairs)
Office Health and Safety – including on-going HS checks, yearly DSE checks, report of incidents, fire drills etc.)
Fire marshal/first aid – ensure we have sufficient staff trained
Office Premises Plan – maintain and update, including COSHH, waste certificates, ensuring up to date company policies and insurance are displayed, PAT testing yearly, fire and alarm testing, air conditioning testing. This is all subject to regular audit
HR function: staff inductions, new starter documentation
Invoices
Previous experience setting up and establishing office processes and procedures
Ability to prioritise workload
Ability to communicate effectively with all members of staff and suppliers
Excellent knowledge of MS Office

Support Services Manager Resume Examples & Samples

Point of contact for the Sales organization for the Support organization
Works with the technical specialists to manage the escalation and resolution of problems and incidents
Develops and delivers executive communication to customer and Citrix sales executives on status of critical Service Requests
Provides ongoing status updates to Team Lead and Management
Escalates issues/risks quickly for mitigation
Rotation based 24x7 coverage - Must be available to work weekends and holidays on an on call or rostered shift basis

Engineering Support Services Manager Resume Examples & Samples

To manage the Factory Utilities Department whose main duties are to provide Engineering Services (Technical/Maintenance of Infrastructures/Hardware Systems etc) to support manufacturing and administrative activities in factory
With the management of services and processes that support the core business of the organization, making sure that the organization has the most suitable working environment for its employees and their activities
To effectively provide services (Material handling equipment, building, water, steam and gas pipelines maintenance)
To drive acquisition and replacement of Material handling equipment as well as workshop tools. Capex execution
To manage key services contract. (Welding and fabrication, Forklift maintenance, Painting and carpentry work…)
To manage contractors allocated to services department on efficient manner
Professional qualification in mechanical or electrical engineering
Proven management experience acquired in industry
Good English language skills - both verbal and written
Proven leadership experience
Good communication and management skills
Ability to effectively use Microsoft Office (Word, Excel, PowerPoint...)
Ability to take clear decisions in different and difficult situations with a high degree of innovation
Experience in contract management and good negotiation skills

Business Support Services Manager Resume Examples & Samples

To manage the safety of the team at all times in line with company policy, This requires ensuring all CATS are reported on an ongoing basis as well as tool box talks and as they are communicated from head office. Health and Safety must be center off all activity on site and the manager must take a proactive approach to this
Deliver budgets with in threshold as originally agreed for each financial year
To ensure achievement of the site financial results in terms of revenue and gross margin. Technology innovations should be assessed and improved each business year for all areas that Perception oversees
To implement cost control targets and monitor expenditure to ensure operating expenses meet budgets as originally established
To manage allocated site active/operations ensuring that the revenue growth, profit generation, customer satisfaction and employee satisfaction targets are achieved thereby contributing to the business’s overall revenue profit goals set out by the company
To manage stock levels consumables and materials effectively ensuring that all purchasing is conducted following the RDM’s organisational guidelines as well as ensuring all client stock is where needed is on site and ready for all scenarios
To ensure all work carried out is to the highest quality and meets (if not exceeds) customer deadlines, SLA and KPI’s
Responsible for ensuring RDM processes are in place, measured, followed-up and managed
Performance manages direct reports within contract/site
To be responsible for morale, high employee motivation, training and development of direct reports in line with one team strategy in line with agreed budgets
To be responsible for ensuring customer service levels are achieved through the appropriate targeting of accounts, and including a continuous monitoring of relevant staff
To provide timely, accurate and relevant management information covering financial and operational key performance indicators for use with both client reporting matrix and RDM requirements
Support and implement Company initiates and projects at site level to ensure site and Company success
Extensive experience of the managing and provision of FM services on client sites
Experience of customer liaison and negotiation
Preferably having experience of managing a multi site portfolio
Excellent interpersonal communication & people management skills in order to build successful, long term customer & employee relationships whilst working openly & collaboratively at all levels with individuals & groups, remaining people centred in addition to task focused
Excellent leadership & motivational skills, with the ability to forward plan, work under pressure & influence at senior level
Exposure to implementing, managing & compiling performance measurement
Experience with financial budgeting & analysis
Strong ability to exercise judgement, negotiate & make sound decisions
Commercial ability to review and analyse business opportunities
Ability to work to tight timescales & with a strong sense of self motivation and a creative approach towards problem solving whilst thriving on complex & unusual challenges
GCSE/CSE/O Level Standard in English and Mathematics
Educated to degree level or relevant experience/qualification within a commercial role
A high degree of financial, commercial and customer awareness
Excellent numerical and communication skills
Ability to thrive in a highly pressurised and dynamic environment
Ability to think ahead, identify new opportunities and create new and innovative approaches to work related issues

Support Services Manager Resume Examples & Samples

Manages the remediation process and technical resources by facilitating cross departmental collaboration, coordinates the end to end customer experience and owns the internal and external communications
Insure timely, professional and effective communication with the customer and internal groups from both the technical and management perspectives
Acts as customers and account team’s primary “Services” contact during critical situations
Initiates and facilitates the discussion with customer and respective resolution stakeholders (Tech Support, Engineering, LCM, PM, CCS etc) during critical issues
Proactively address any issues impacting the effectiveness of Citrix service and customer perceptions of deficiencies with respective stakeholders
Insure highest customer satisfaction with Citrix products and Services
Lead and participate in projects relating to the continuous improvement of Citrix support services
Bachelor of Science from accredited university
Fluency in Spanish and English is required. Knowledge of Portuguese is a plus
25% travel within the entire Americas region
8+ years technical support service experience, ideally with an enterprise software or hardware technology vendor
ITIL foundation trained
Experience working in an IT operations / service delivery team
Very strong communication skills including business-level written and spoken English
Customer relationship management experience
Enthusiastic, personable and flexible
Pleasant and assertive personality
Ability to keep calm and cool during critical situations and skilled in handling tough situations with ease
Demonstrates the ability to develop strong relationships with multiple levels of customer management and has attained a working knowledge in support of their business objectives in relation to the delivery of secure applications and data
Excellent ability to write clear and concise reports for customers, following customer situations/incidents (Incident reports and RCA)
Excellent ability to lead customer/Citrix meetings and ability to set agendas
Maintains a professional appearance and manner, especially when dealing with customers
Must be able to travel for business reasons, such as visiting customer sites and attending training, as needed
May be required to work early, late or weekend shifts
LI-KT1

Administrative Support Services Manager Resume Examples & Samples

Partners closely with leadership to understand business needs and client expectations and ensure those are being met
Manages development and performance of the administrative services teams by ensuring expectations are clear, gathering feedback from leadership and providing coaching or other corrective action when needed
Responsible for the recruitment, selection and headcount management of administrative services staff in assigned locations
Monitors workload, workflow and attendance to ensure adequate coverage is maintained and a high level of service is provided
Manages facilities and related maintenance, services and moves of assigned locations
Works with leadership and key stakeholders to help lead process improvement and standardization of administrative and operational functions
Champions regional and firm initiatives and process improvement for enhanced consistency and improved efficiencies among administrative teams and client groups
Takes proactive steps to ensure that best practices are shared across all departments and locations
Partners closely with other departments (HR, Finance, Facilities, Safety, IT and other Operations) to drive consensus, build support and secure resources for regional projects and initiatives, as well as providing support and resources for other initiatives
Enforces firm policies and procedures and advises on developing new processes where appropriate
Manages vendor relationships and is responsible for negotiation and enforcement of vendor contracts
Completes special projects by developing and executing against plans, budgets and timelines in close collaboration with leadership and other departments
Serves as a subject matter expert in the administrative function by maintaining technical knowledge via attending educational workshops; benchmarking professional standards; reviewing professional publications and establishing personal networks, particularly within the public accounting industry
May provide direct administrative support to key individuals as needed
High School Diploma or equivalent required; Bachelor’s degree preferred
Minimum of five years of experience in administrative or related roles required
Prior supervisory or formal leadership experience required
Prior experience in facilities management preferred
Exceptional ability to establish rapport and build relationships
Able to interact and communicate effectively with individuals at all levels
Ability to work with limited direction and manages own time effectively
Strong client service and organizational skills (internal and external)
Confident negotiator
Capable of working in a fast paced environment and under pressure
Advanced skills with Microsoft Office (Word, PowerPoint, Excel and Outlook)
Creative leader and persistent problem solver
Able to handle confidential material in a reliable manner
Flexibility with overtime to meet deadlines
Ability to travel to assigned locations regularly. Approximately 50% travel between our San Francisco and Walnut Creek offices

Global Support Services Manager Resume Examples & Samples

Work cross functionally with Sales teams, and global account management teams on Offer Management, Channel Management, and Technical Support Renewals
Be influential in the overall success of support programs and associated service offerings from an offer, channel sales and renewal management/revenue perspective
Vet opportunities and help strategize new service introductions from a commercial perspective
Responsible for the health state of the support programs, ensuring they are aligning to strategies and other relevant partner programs
Contributions to defining processes for the day to day operations of support programs in alignment with quality management requirements, and organizational business goals. Including, maintaining documentation and running applicable reports to support all stakeholders and executive leadership requirements
Bachelor’s degree Business Administration or equivalent degree and experience
Minimum of 6 – 10 years’ experience in technical program/project management
Excellent judgment and decision-making skills, exercising time management daily
Knowledge of technical procedures and contractual processes
Strong partnership and collaboration skills; able to develop and maintain effective relationships with peers, executives, customers, and other internal and external stakeholders
Exceptional presentation, written, and oral communication skills and the ability to persuasively articulate support & services solutions and their value to stakeholders
Results-oriented, with the ability to think critically, influence and execute in a fast-moving environment
Demonstrate ability to gather requirements and articulate them into a solution while also assessing the feasibility and impacts to the support operations organization
Excellent skills in using the MS Office Suite, Excel, Word, PowerPoint

Computer Support Services Manager Resume Examples & Samples

POS Experience - Centralized Product Management / Programming
Desktop Support -Provide Level Two support to end-users for PC software and hardware
Develop and/or modify moderately to highly complex information systems - Ability to understand relationships of multiple information systems
RELOCATION ASSISTANCE IS AVAILABLE WITH THIS POSITION! **

Operations Support & Services Manager Resume Examples & Samples

Bachelor’s degree and 5+ years’ office management supervisory experience, or equivalent
As a supervisor must be able to foster an environment of attentiveness, initiative, loyalty, maturity, respect for others, confidentiality and discretion, a positive attitude and dependability
Excellent customer service and interpersonal skills. This person must be comfortable interacting with employees at all levels of the organization
Excellent analytical problem solving skills
Proficiency with Microsoft Office Suite and Outlook
Excellent attention‐to‐detail
Ability to prioritize in a changing environment

Support Services Manager Resume Examples & Samples

Establishes and maintains effective working relationships with other departments to provide a unified food service experience for patients, residents, visitors and employees
Interacts with Client Management and maintains effective client and customer relations at all levels of client organization, including conducting rounding. Identifies Aramark service expansion opportunities
Provides overall direction and manages performance for all Food Service Supervisors and front line employees, ensuring employee development, engagement and compliance with human resource related policies and standards, including conducting applicable rounding
Directs, staffs, and trains food service department regarding food presentation, quality, cost control, and cash handling
Develops operational component forecasts and is able to explain variances. Responsible for component's accounting functions
Minimum 5-7 years of management experience
Healthcare food service management experience is preferred
Experience working in a kosher environment preferred
The ability to manage in a diverse environment with focus on client and customer services, and building and growing a strong business
Ability to communicate (listening, verbal and written) effectively with clients, customers of the client and support staff
Ability to write business letters, summaries and reports, using prescribed format and conform to all rules of punctuation, grammar, diction and style
Ability to work with mathematical concepts such as probability and statistics. Ability to apply concepts such as fractions, percentages, ratios and proportions to practical situations
Requires strong management and leadership skills, and the ability to work with confidential employee, client, and Aramark information

Support Services Manager Resume Examples & Samples

Business development and customer relationship management experience – large / complex enterprise, customer facing and executive level customer relationship and account management experience desired
Proven experience managing customer escalations within a Technical Support environment
Experience creating concise reports for customers, following customer situations/incidents (Incident reports and RCA)
8+ years of relevant experience
Experience working with sales teams to identify potential issues before they escalate
Proven experience leading formal customer meetings with all levels including C levels

Project Support Services Manager Resume Examples & Samples

Degree qualification and/or significant experience in Project Management
A sound understanding of current Defence project delivery processes
Experience in leading multi-disciplined business functions and delivery of physical asset projects
Demonstrated experience in managing customer service and customer expectations
Sound understanding of work, health and safety and security awareness and understanding to ensure compliance to legislative requirements
Possess a current open driver’s licence for class C (manual) vehicles
Able to work effectively with people from diverse national, cultural, linguistic and religious/spiritual backgrounds and to deal with sensitive issues in a manner that is respectful of people’s individual dignity, cultural values and religious beliefs
Results focused with the ability to identify and prioritise problems and issues, generate solutions and work collaboratively to achieve a successful outcome
Demonstrated ability to work autonomously with a high degree of motivation, energy, initiative and commitment, with the capacity to deal with multiple and often conflicting priorities
Ability to balance the requirements of working in a secure environment whilst promoting healthy routines for clients

Facilities Support Services Manager Resume Examples & Samples

Manage and provide maintenance support to Landscape and Grounds department, including street sweeping, equipment mechanic shop, and traffic safety painting
Manage pressure washing program of brick and concrete walkways, stairs and other hardscape surfaces. Coordinate and liaison with Waste Management and Recycling
Manage construction, storm drain, digging, park furnishings, concreate and brick work, asphalt repair on campus, including roads, sidewalks, steps, retaining walls, etc
Coordinate and implement the Inclement Weather Emergency Ice and Snow Removal Program. Assist with the Institute's Emergency Storm Relief Tree Removal Plan due to tornado or ice storm
Select, manage and purchase materials appropriate for campus applications and implementations. Coordinate and assist with special events such as Game Day Cleanup, Tech Beautification Day etc
Manage, maintain, and operate equipment and tools including motorized vehicles and hand/power tools. Ensure work safety rules are followed
Hire, train and manage assigned staff. Perform performance appraisals, give oral and written guidance, and recommend employment actions
Prepare written communications, conduct meetings, develop specifications, reports, correspondence, etc. Procure materials following state purchasing policies and guidelines
Assist in budget preparation, monitoring, and developing of contractual services
Education:Technical Diploma, Associates Degree or two years college course work or equivalent combination of education and experience
Work Experience:Five to six years of job related experience
Certifications:Valid Georgia Drivers License
Skills:This job requires knowledge in hardscape maintenance, including asphalt, concrete, brick, general construction, landscaping, OSHA safety compliance, ADA compliance, drainage maintenance, heavy equipment operation and maintenance. Extensive skills in equipment repair, pressure washing, street sweeping operations, and traffic safety including signs and street marking. Must have excellent people and leadership skills
Preferred Education:A Bachelors degree in Landscape Architecture or Construction or related field
Preferred Certifications:Commercial Driver License (CDL); Georgia Soil and Water Conservation Commission (GSWCC) Level 1A Certification

Support Services Manager Resume Examples & Samples

Knowledge of medical billing and collection practices
Basic knowledge of medical procedure coding
General knowledge and understanding of the insurance industry
Knowledge of the government, legal and regulatory provisions related to collection activities
Must be able to work well with others; maintain a professional and courteous disposition
Ability to be firm, professional and pleasant with patients when settling accounts
Skill in managing relationships with customers, associates, and co-workers
Must demonstrate the ability to supervise subordinates effectively
Ability to deal with deadlines and stressful situations where rapid, accurate performance is required

Technical Support Services Manager Resume Examples & Samples

Ensure that the department is meeting or exceeding the performance standards to provide world class technical support to our global customers thus providing a strategic advantage to Lutron
Set clear objectives, evaluate progress, and create an atmosphere of passion and accountability within the global teams
Manage customer escalations ensuring effective coordination between various departments with direct accountability to communicate status and drive solutions to our customers
Work across the organization to provide customer input that allows our Engineering and quality teams to improve our products and support materials
Continuously drive to improve the delivery of information via customer self-help tools thus reducing the need to contact Lutron directly
Lead and develop the global service organization, multi-national locations. Build a strong succession plan
Work with Lutron IT, stakeholders of all functional areas and 3rd party software consultants to improve Lutron's technical infrastructure and software systems that are directly utilized to provide customers with technical information
Assure that all projects have a justifiable business case with a ROI in order to drive improved quality, service and efficiency
Create capacity models in order to drive continuous improvement and staffing plans
Personality characteristics

Support Services Manager Resume Examples & Samples

Three years inventory management experience, including distribution, purchasing, and receiving
Previous experience in a surgical/hospital environment
Must possess excellent communication skills
Must be able to prioritize, organize and multi-task
Must be a team player in providing care that encompasses compassion, collaboration and trust
Must possess computer skills – knowledge of Microsoft Office (Word and Excel)
Must have knowledge of Materials Management Software
Must have knowledge of surgical products

RHS Support Services Manager Resume Examples & Samples

Administers the daily operations and long-range initiatives for the University's Food Stores, Bakery Commissary, and Laundry operations inclusive of the procurement, accounting, and food and laundry production, marketing, warehousing, and distribution functions
Coordinates and oversees Divisional Contracts and Agreements
Negotiates contracts and related agreements for food and supply products,, food court vendors, and related services
Establishes and implements policies and procedures as it relates to the daily operation of the department
Directs the support staff of the auxiliary unit to perform their operational activities to maximize revenues, efficiencies and to serve the customers' needs
Interviews, recommends, supervises, develops, evaluates, and reviews performance of support staff
Oversees sanitation, facility and plant inspections in order to ensure compliance with federal, state and university regulations
Evaluates new products, equipment, and trends in order to advise on improvements in financial and service levels
Develops, implements, and monitors customer feedback systems and identifies and oversees needed service changes
Develops and monitors the departmental budget
Prepares reports to management and evaluates the effectiveness of the units operations and costs

Support Services Manager Resume Examples & Samples

Coordinator for the Westminster disposal contract
Work as a business partner with operational and project teams to identify and evaluate issues and improvement opportunities to arrive at mutual, cost effective solutions and change plans
Manage activities of project team resources and stakeholders to deliver business change solutions relating to the programmes and projects
To manage the operations support functions of the Westminster Municipal Contract by ensuring an excellence level of performance from the Analysis Support Team and front line Echo users
Ensure communications are accurate, timely and well targeted throughout the contract on programme, project plans, compliance, policies, benefits, change taking place and progress
Provide disposal contract support – including, but not limited to, identifying development opportunities to increase reuse and recycling rates, cost reduction and income generating opportunities
Communicate changes in compliance, policy and procedures across the contract and monitor progress
Monitor, record and analyse materials tonnage information and flows. Manage the Waste Data Flow- Reporting to meet DEFRA requirements
Provide support and technical advice to the operational team on systems, procedures and processes applied/implemented on the contract
Stay current with enabling technologies and promote their use to improve business performance
Network with internal and external contacts to bring business and IT process improvements, demonstrate best practice and prompt project delivery
Conduct project reviews, feasibility, cost benefit analysis, prioritisation, initiation, execution and closure for all project work related to the project
Prepare and present project plans, status reports, cost forecasts, risk and issues logs, options appraisals, cost benefit studies and recommend funding and resources to the timescales established
Engage with service providers to ensure a successful rollout of an IT applications and infrastructure solution and sustained support and development
Previous experience in a similar role is required to be successful in this position
Experienced in delivery of projects to required targets/specification to time and within budget
Team player and good at stakeholder management, experienced in working with teams across a number of disciplines/services
Strong communication skills (verbal and written) and excellent interpersonal skills
Solid understanding of business analytics, resource planning, financial budgets and cost control
Experienced in working with management data and reports, and able to compile business reports accordingly
Flexible, proactive and innovative in approach and solution focused

Support Services Manager Resume Examples & Samples

Line management of the soft services team including security across the portfolio
Assist with the production of accurate monthly client reports and internal reports as required
Experience of operating within either the education sectors
Be an approachable manager with an reasonable knowledge of Employee Relations

Student Support Services Manager Resume Examples & Samples

Determine staffing needs of the program and recruit, screen, hire, and train new staff as needed
Monitor workflow and quality of work performance
Assist staff in the development of goals; coach and evaluate staff performance
Provide on-the-job staff development
Coordinate and monitor the selection of eligible students
Make presentations about the SSS program
Collaborate with other retention initiatives and other programs serving populations similar to the SSS target population
Develop incentives for current program participants to refer friends and classmates
Coordinate SSS recruitment tables at events and activities
Design and implement SSS orientation processes
Lead staff in developing other marketing plans to promote SSS and attract eligible students
Ensure implementation of grant initiatives
Facilitate the development of events, activities and initiatives that contribute to objective attainment
Coordinate staff in implementing events, activities, and initiatives
Research and network to stay current with best practices
Ensure the documentation of all necessary participant information, eligibility information, services provided, contacts, etc
Develop and implement assessment plans
Review and evaluate data
Complete all reports required and requested by the U.S. Department of Education and Sinclair including the Annual Performance Report
Develop yearly budget upon receipt of Grant Award Notification and submit to the U.S. Department of Education, the Grants Development Office, and the Grants Accounting Office
Budget Manager for the SSS grant account and the Sinclair match account
Ongoing monitoring of all budget categories to make sure the program is operating as budgeted
Meet with the Grants Accounting Manager to review budget status quarterly and/or as needed
Ensure necessary purchases and expenditures occur
Verify that all expenditures are reasonable, allowable, and allocable
Maintain budget and expense records
Function as a member of the Student Affairs Leadership Team
Interact with college personnel to address departmental, divisional, and college-wide issues impacting disadvantaged students
Serve on committees which have direct impact on the SSS student population
Participate in departmental, divisional, and college-side training and professional development

Laboratory Support Services Manager Resume Examples & Samples

Provide orientation to area personnel
Annually evaluate and document the performance of testing and support personnel
Five to seven years of professional or technical experience in a laboratory, blood services or pharmaceutical manufacturing, including significant exposure to the regulatory requirements affecting that discipline or activity
Familiarity with regulated disciplines in a blood bank setting or a pharmaceutical manufacturing environment
3-5 years management experience required
Excellent interpersonal skills and communication skills including written, verbal and oral presentations
Attention to detail and organizational skills with analytical and problem solving skills
Proficiency in the use of personal computers and software programs including Microsoft Word, Excel and PowerPoint
Ability to adapt to changing priorities
Walking, standing, observing others performing work assignments
Office / Production environment
Occupational exposure to blood borne pathogens
The physical demands described above are representative of those that must be met by an employee to successfully perform the essential functions of this job