Payments Manager Resume Samples

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Experience Experience

New York, NY

Payments Manager

New York, NY

Murazik, Krajcik and Lowe

New York, NY

Payments Manager

Team management & development; including objective setting, performance management and appraisals
Running Accenture’s business (including cost management, contract management, …) with discipline, rigor and integrity
Create and produce management reports from financial systems, including analysis and KPI's
Leading teams of analysts and consultant and independently structuring work at the project level to deliver results
Enabling real time payments and developing real time payments architecture
Manage the clearing process
Developing the Banking Payments practice and building Accenture’s Payment offerings, assets and capabilities

Houston, TX

Manager, Payments

Houston, TX

Stoltenberg-Monahan

Houston, TX

Manager, Payments

Outsourcing performance management – review and monitor their performance and provide feedback to improve efficiencies
Responsible for reporting, monitoring, and optimizing payment performance, issuer outreach
Responsible for developing, implementing, and maintaining new processes for both new and existing payment methods, and supplier risk assessment
Lead projects to identify control gaps and support continuous process improvement
Manage banking relationships to ensure issuer outreach efforts, minimize customer disputes and resolution time, and protect the WU brand
Work closely with the Compliance Officer and Risk Management to roll out new projects/procedures, review existing procedures, resolve issues, and minimize risk to the business
Support vendor relationships, vendor contact list, quarterly business review, account management, resolving day to day issues, and supporting strategic initiatives

present

Houston, TX

Payments Senior Manager

Houston, TX

Welch, Feeney and O'Hara

present

Houston, TX

Payments Senior Manager

present

Leading business development activities including opportunity identification/qualification, proposal development/presentation, and commercial contract negotiation
Developing and managing high performing multidisciplinary teams, leading by example, actively mentoring others and contributing to performance management and recruitment activities. Advise upon, lead and work on high impact activities within the systems development lifecycle, and provide advisory work for the IT function itself
Delivering successful Banking Payments engagements (sometimes multiple at once) addressing our clients’ business challenges, delivering lasting and distinctive outcomes and value around core payments, cards, digital innovation, Digital & Emerging Payments
Solving complex problems, bringing structure and rigorous quantitative and qualitative analysis techniques; acting and taking decisions with little management oversight
Solving complex problems, bringing structure and rigorous quantitative and qualitative analysis techniques; acting and taking decisions with little management oversight. Making, building and sustaining trusted senior client relationships
10 Years: Core Payments including Retail and Corporate payments; Cards Acquiring and Issuing; Regulatory Compliance Digital Innovation Mobile Payments Payments Re-platforming Real Time Payments and Real Time Payment Architectures Open Banking/Open APIs Block Chain / Distributed Ledger Robitics
Making, building and sustaining trusted senior client relationships; Developing Business Cases , Project Road Maps and Operating Models to implement complex solutions and systems for financial institutions

Education Education

Bachelor’s Degree in Computer Science

West Virginia University

Bachelor’s Degree in Computer Science

Skills Skills

Good Computer knowledge, familiarity with using various office automation equipment & Swift
Work in an effective & efficient manner introducing a high standard of service quality to internal & external entities and able to meet deadline
Self-motivated enjoying a good ability to work with others (within the department / other departments) with a high spirit of Team -Work
Ability to communicate whether orally or in writing
Good Managerial skills
Knowledge of work operations and operational Risk Management
Strong people and performance management skills
Working knowledge of industry best practices within a payments and operations environment
Knowledge of processing direct debits, cheques, STOS, SWIFT, CHAPS, SEPA and Faster Payments
Display considerable respect to bank standards as to protect & enhance Barclays Reputation

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Payments Manager VP Resume Examples & Samples

Manage daily operations of various teams and ensure transactions are processes in accordance with regulations and policies
Motivate and mentor team, setting targets to ensure operational excellence
Build relationships with other parts of the business as well as client s to ensure improved service
Manage outsourced service providers and ensure the standard of their delivery
Ensure there is effective control and resilience
Run and support initiatives to improve processes and procedures and increase efficiency
Thorough knowledge of regulations with regards to payment operations and sound knowledge of accounting principles
Very strong management experience or potential
Exposure to Payment Operations
Strong command of English
Deep knowledge of payment and receipt operations, including Zengin, FXYCS and USD Clearing

VP, Payments COE Partner Capabilities Manager Resume Examples & Samples

Compile roadmap plans for partners that define tokenization and wallet plans--- market rollouts, features/enhancements, issuer/merchant penetration, customer trends, etc
Track all CEPS requests across the network and other third parties regarding commitments (eg feature request) and refreshed data (eg merchant acceptance updates for MasterPass)
Support deployment programs tracking issues and escalations across partners
Work directly with the dedicated MasterCard emerging payments team to coordinate project requests, executive updates and roadmap revisions
Develop executive-level updates regarding partner roadmaps, trends and Citi's ability to differentiate ourselves
Experience in e-commerce, m-commerce, digital banking or with bank payment solutions
Experience working with multiple internal stakeholders and managing external partnerships
Team player with excellent relationship management skills
College degree required

VP, Payments Coe Common Capabilities Manager Resume Examples & Samples

Engage during the "first of a kind" deployments (eg Apple Pay in NAM) to understand the scope and ability to define common solutions at a global level that will serve future markets
Define global standards for the product capabilities (eg KYC, AML, identification & verification, T's&C's) and support both the global & regional approvals as well as governance to the standards
Work with the technology organization to drive benefits cases for reduced costs/time to market by leveraging "common" platform investments
Solicit competitive industry views and compile market data to support decision-making
Ensure regional needs are evaluated during platform and product plans based upon legal and regulatory requirements
Establish review and update cadence with assigned coverage functions to ensure timely decisions, governance and ongoing knowledge sharing
5+ years’ experience delivery projects in Cards or Digital
Entrepreneurial mindset, innovation and creativity, Relationship Building
Experience in e-commerce, m-commerce, digital banking or with bank payment solutions preferred
Strong knowledge of financial services controls & risks frameworks
Proactive, self-starter with the ability to multi-task and work independently at all levels in the organization
College degree required

Manager, Payments Profitability Resume Examples & Samples

Strong knowledge of Consumer Finance products with the ability to create multi data sourced analytics to drive greater insights leading to more profitable policy and pricing
Payment industry expertise, specifically consumer and small business credit cards
Strong knowledge of SAS, SQL and/or related Analytical Tools. Very strong Excel / Graphical representation skills
Risk management capabilities (knowledge of scorecards, validations, portfolio management)
Working knowledge of TSYS capabilities including TRIAD and ADM
Familiarity with creating analytics sourcing data from multiple corporate data bases, often with complex requirements for combining said data across platforms
3 to 7 years in credit risk management with strong knowledge of consumer and small business credit cards
Proven ability to manage third party vendors to deliver innovative solutions that deliver superior financial performance
Strong analytical skills and ability to use SAS/SQL/Portal tools to provide actionable information

Manager, Payments Implementations Resume Examples & Samples

Manages production implementations for client on-boarding including change management, issue
Has in-depth expertise in own discipline and knowledge of the related disciplines
Candidates are expected to be highly-motivated, seasoned leaders and avid learners who have a strong desire to lead operational excellence of the Payments IT organization

Payments & Transfer Portfolio Manager Resume Examples & Samples

Drive the development and management of the p/l for debit, ATM, CGT and wire products
Key interface with Finance and Decision Management partners
Manage key growth metrics and establish optimal revenue and profitability across Payments & Transfer products
Manage product MIS and contractually obligated reporting to networks and partners, with a focus on automating critical reportinng
Lead development of consistent business case development and expense tracking across the Payments & Transfer team, with a focus on effective management and expense control
Provide senior management business level monthly portfolio reporting
Facilitate and manage large cross-functional strategic projects, such as funds transfer re-pricing
Drive analytics to enhance understanding of customer usage across Payments & Transfer products to drive product strategies
Manage and escalate to resolve all issues on existing product suite
Ensure strict adherence to all AML, Legal and Compliance requirements
Understanding of Retail Banking products, payments industry and segment needs
10 to 12 years of experience in product development and / or finance
Direct P/L responsibility
Demonstrated ability to take initiative, work independently, prioritize multiple projects and set / meet deadlines
Strong understanding of product drivers, budgets, P&L and forecasting
Solid product / project management skills
Ability to multi-task in a complex environment
High level of personal integrity and professional
Track record of driving successful projects/programs
Strong Word, Excel, and PowerPoint skills
Bachelor’s degree in related field; MBA preferred

Senior Manager Emerging Payments Resume Examples & Samples

1) Strategy development, socialization and business case preparation
2) Business development and managing contracts with selected partner(s)
3) Developing and leading the delivery of a go-to-market strategy from conception to commercialization including creation, maintenance and delivery of current and future customer UI
4) Building relationships and partnering with other BNS groups to work collaboratively to deliver objectives
5) Partnering and working with key stakeholders to develop and finalise business requirements document(s) as required
6) Provide thought leadership in areas of mobile payments leveraging various technologies and propose design ideas, features and functionality for existing and upcoming mobile platforms
7) Work closely development teams to ensure that the product is designed and implemented as per original business requirements
Strong work ethic and cross- functional team leadership ability
5-7+ years experience in the Financial or complementary industry (e.g. high tech, telecom)
Experience with digital delivery of financial services products
Experience with business development (contract negotiations, partner onboarding, joint product development)
Working knowledge of payment products; Mobile Commerce (NFC technology, Mobile Wallets, ecosystem players) knowledge would be a strong asset
Solid understanding of and experience in customer experience design (preference for the online and mobile channels)
Good understanding of the retail payment systems, as well as experience working with card schemes (i.e., Visa, MasterCard, Amex, Interac) and other related partners in the payments ecosystem is ideal

Manager of Payments Innovations Resume Examples & Samples

Identify innovation opportunities for TD across North America by developing compelling business cases for product enhancements, new capabilities and disruption based on analysis and insights
Serve as a "thought leader" on emerging trends and business models in the payments space globally
Responsible for the design and delivery of "proof of concepts" through rapid prototyping
Cultivate strategic partners internally and externally across the payment ecosystems including start-ups, VCs and incubators
Coordinate and manage due diligence activities on target companies, including: technology assessment, market and competitive research and modeling, pro forma financial modeling and analysis, and investment return analysis and stakeholder management
Coordinate and prepare presentation materials and market briefing activities as required by key stakeholders

Senior Manager, Payments Innovations Resume Examples & Samples

Accountable for initiating new revenue generating opportunities and/or capabilities in emerging payments, and securing buy-in from LOBs
Serve as a trusted "thought leader" on emerging technology, business models and new market developments in payments to the bank
Identify, build and manage key external strategic partners including start-ups, VCs and incubators
Build compelling executive level product strategy based on well informed analysis and insights
Lead the strategic and technical evaluation of new ventures; create sound investment thesis as needed
Provide guidance to projects teams on Proof of Concepts (POCs) to ensure optimal learnings and output while minimizing resources
Strategy development – Conducting key analytics (data sourcing, analysis, testing) required to inform strategic recommendations (e.g., competitor benchmarking, market assessment and financial modeling)
Financial Aptitude – Basic financial analysis skills including discounted cash flow and general valuation theory
Conceptual thinking & problem solving – Able to build structure around a business issue, and use creative "out of box" thinking and technical solutions to drive output
Biased towards action – Demonstrated track record of delivering results in complex organizations
Organizational skills – Ability to effectively multi-task and manage competing high priority initiatives, with flexibility to adapt to rapidly changing requirements
Interpersonal skills – Track record of building strong relationships with internal/external stakeholders
Bachelor’s degree with a technical discipline is preferred
3-5 years of product/strategy or similar function
Experience with payments and digital technologies

Payments Manager Resume Examples & Samples

Motivate, inspire and develop a team of Payment Co-ordinators
Ensure the accurate and timely completion of all Academy payments including the raising of purchase orders, processing Smartbook freelance payments and the payments of artists via ACON
Anticipate and/or trouble shoot any issues arising from the above
Deal with and resolve queries from internal and external partners including internal Academy training delivery teams, freelances and suppliers
Establish pragmatic and simple processes for managing and delivering all freelance contracts in compliance with HMRC regulations
Coach Academy colleagues to ensure they are fully cognisant of the freelance contracting processes of the department and their responsibilities
Working with others in the Academy to oversee the use of freelancers and assist with reviewing freelance rates across the department to ensure consistency and best value for money and to renegotiate rates where appropriate
To manage the accurate and timely processing of freelance expenses in accordance with the BBC Expenses policy
To oversee the set-up of freelancers with Access Bookings enabling freelancers to book hotels independently
Substantial experience of financial management, fully qualified accountant desirable
Detailed understanding of freelance and other worker contracts and the regulatory requirements for these
Confidence to negotiate freelance rates and deliver the most efficient use of Academy resources
Significant experience managing people and budgets
Good analytical skills and the ability to make sound judgements based on information available
An excellent communicator with the ability to write and present reports in an engaging way as well as excellent verbal communication skills
The ability to “self-manage”, taking responsibility for delivery and finding a solution in the face of obstacles
Effective planning and organisation skills and the ability to prioritise effectively
Knowledge of BBC systems (ideally Smartbook) and preferably an understanding of SAP HR

Manager, Emerging Payments & Innovation Resume Examples & Samples

Identify, qualify and quantify market specific opportunities and understand critical factors to successful market deployment of emerging products in Africa
Create annual operating plan for emerging products in Africa. Manage innovation priorities and all supporting activities locally, with support from global and regional emerging products teams
Manager communications and relationships with external stakeholders including vendors, external consultants, 3rd party solution providers, merchants, MNOs and technology partners to deliver emerging products initiatives
Ensure continuous monitoring of local market benchmark in terms of competitive activity and capabilities
Emerging market understanding and experience (Africa, India, etc)

Senior Manager, Payments Innovations Resume Examples & Samples

Serve as a trusted "thought leader" on emerging technologies, new business models and new market developments in payments to LOBs in the bank
Translate large strategies into concrete products and business opportunities with a focus on being lean
Provide process and strategic guidance to projects teams on Proof of Concepts (POCs) , and accountable for overall outcome
Lead due diligence activities on target companies, including: technology assessment, market and competitive research and modeling, pro forma financial modeling and analysis, and investment return analysis and key stakeholder management
Financial Aptitude – Basic financial analysis skills including discounted cash flow and valuation theories

Manager, Emerging Payments Resume Examples & Samples

Apply product management principles towards the enhancement and development of new features, capabilities and support, for existing and new mobile payment services
Represent Emerging Payments on initiatives, aligning the teams to the vision, providing expertise and identifying opportunities to deliver enterprise-wide features and services that deepen customer engagement
Collaborate closely with channel partners in the Digital Channels Strategy & Planning and with line of business leaders, to define investment priorities
Provide enterprise thought-leadership by ensuring timely and articulate communication on mobile innovation as and when required by the business
Maintain and share detailed, in-depth competitive analysis for Mobile Payments, offer interpretation that will help guide decisions relative to trends
Define and report on KPIs, and interpret actual against planned performance, offering recommendations on opportunities to execute
Collaborate with risk partners, including Risk, Compliance, Legal, Audit and TRMIS, to identify risk issues related to the delivery of customer support capabilities and create mitigation plans
Interact with customer facing teams to understand the voice of the customer and react to unplanned opportunities
Support and execute product awareness and adoption activities

Senior Manager, Payments Resume Examples & Samples

Identifying opportunities for innovation by developing compelling business cases for product enhancements and new capabilities based on analysis and insight
Driving proof-of-concept and other test-and-learn programs to create net-new capabilities leveraging lean and agile approaches; defining user experiences, business constructs and technical constraints
Leading collaborations with current and prospective partners, start-ups, vendors and other third parties
Educating and building consensus with key stakeholders to move agendas forward effectively
Presenting findings and recommendations to senior-level audiences within the Bank
Sourcing talent and industry expertise to build up functional expertise and fostering a learning organization
History of making an impact, developing and executing on strategies and delivering superior results both in the short term and long term
Conceptual thinking & problem solving skills – the ability to build structure and strategic insight around business issues (customer, market, competitor, financial etc.)
Ability to manage competing high priority initiatives, with adaptability to a rapidly changing market environment
Experience preparing and delivering compelling executive presentations that make abstract or complex concepts understandable to a range of audiences
Track record of building strong relationships with internal/external stakeholders, while developing others

Manager, Payments Resume Examples & Samples

Review and verifies invoices audited by outsourcing company (3 way match invoice audit in the procurement system, invoices which are input in SAP directly) and employee T&E claim in the reports
Oversee Monthly AP closing activities to ensure the all required actives are done properly prior to closing, such as bank reconciliation, GRIR accrual and reconciliation
Review balance sheet reconciliation variance analysis and take proper actions
Ensure expenditure and cost is prepared in a timely and accurate manner
Communicate with each department on improper payment requirement
Outsourcing performance management – review and monitor their performance and provide feedback to improve efficiencies
Measure and Track AP KPI to ensure improvement opportunities are identified, tracked and measured
Business user training for procurement system (with procurement group) and T&E report system
System: SAP FI, Global T&E system – Concur, Asia Regional procurement system, Supply Chain procurement system,
Bachelor’s degree in Finance/Accounting. MBA is an advantage
8+ years’ experience in accounting/finance department at multinational companies. working with commercial functions and headquarters groups
3+ years’ people management experience
Outsourcing management experience, working for shared service organization, system implementation are advantages
Extensive experience with Microsoft Office, including Excel and PowerPoint

Manager Payments Resume Examples & Samples

Assist with the development and implementation of measures to ensure customer service is consistent with Scotia Service Standards by
Monitoring and acting upon Case Management System (CMS), AS400, IC-Mail, Indexing BSC and telephone switch management reports ensuring all incoming calls and customer requests/inquiries are properly directed and are dealt with within the Centre’s Telephone Service Feeder (TSF) and Service Level Agreements
Ongoing monitoring of workload and service levels to ensure standards are consistently achieved
Ensuring staff are knowledgeable of products, services and procedures relative to the needs of the customers they are required to serve
Ensuring the staff follow the BSC Client Experience Model, providing courteous, responsive and accurate information by monitoring staff interactions with clients and business partners via telephone and email, providing motivation and guidance as necessary
Ensuring staff assume full responsibility for all customer inquiries/concerns/complaints directed to them by resolving those matters within their discretion to the customer’s satisfaction or by referring the customer to the appropriate source, as set out in the Bank’s Complaint Resolution Standards and Procedures
Ensuring staff maintain confidentiality of Bank and customer information
Reviewing and preparing correspondence relative to customer and partner inquiries, requests, concerns and complaints effectively and within established service standards
Minimize the Bank’s exposure to risk by
Ensuring the team adheres to the Guidelines for Business Conduct and all regulatory activities and guidelines including Privacy, Anti Money Laundering/Anti Terrorist Financing as well as Know Your Customer policies
Ensuring the team adheres to Bank security procedures, including assigned authorities and limits
Ensuring Clients have been authenticated by staff prior to discussions related to the Client’s products/issues/inquiries
Identifying and/or escalating unusual occurrences, fraudulent activities, issues, deficiencies or trends identified by you. or referred to you, to your supervisor
Maintaining strict adherence to Bank custody and security procedures
Ensuring staff are well organized, sufficiently trained/cross-trained to perform their responsibilities and developed to their potential plus deployed in a manner that permits a cost efficient and effective service organization
Providing ongoing evaluation of performance, staff planning, salary administration, including the

Manager, Global Payments Solutions Resume Examples & Samples

Strong track record of innovative thinking and successful product development and deployment
Has successfully led and implemented business critical projects which included a large number of work group members and large budget
Ability to conceptualize and communicate strategic approaches and goals both verbally and in presentation format to all levels of the organization; from business technology to senior level management
Must have extensive payments experience and must possess the judgment to plan and accomplish goals independently
Exceptional negotiation and business relationship management skills
At least 5 years of product management, business analysis, and/or project management experience
Must be able to perform a wide variety of tasks with a high degree of creativity
Ability to work with virtual team members and clients
Strong PC competency (MS Office products, Visio, and Microsoft Project) required

Manager Investigations, Payments Resume Examples & Samples

Maintain and continuously improve service level agreements
Recruit a top-quality team
A minimum 2 years' experience in risk and/or fraud investigation or comparable technical support operations management
2+ years working in a people management capacity with direct reports
Strong business sense and ability to create, communicate and achieve a vision
Experience driving improvement, innovating new processes and driving out waste
CAMS certification

Senior Manager, Payments Resume Examples & Samples

Accounting designation encouraged
4-year college degree required; or equivalent years of experience
2+ years at top-tier consulting firm or investment bank preferred

Payments Manager Resume Examples & Samples

Team management & development; including objective setting, performance management and appraisals
Manage claims payments processes, registering and authorising invoices
Managing creditor accounts
Reducing creditor days
Manage the clearing process
Resolving queries from management and the team
Process improvements on a continual basis
Reporting on payment activity
Create and produce management reports from financial systems, including analysis and KPI's
Experienced in payments, preferably in a financial services or high volume environment
Strong accountancy knowledge
Strong Excel and SAP systems skills
Strong people manager, resilient, confident, consistent
Candidates working within Finance, with staff management responsibilities will be considered

Senior Manager Payments Resume Examples & Samples

Deliver the business customer payments programme including standardization of global payment service providers and implementation of single store/.com acquiring networks
Support the POS replacement programme delivery stream
QBR/Vendor Performance Management
Business qualification with finance background
Knowledge of card scheme regulations, PSD2, PCI, P2PE, global credit card rates structure
Understanding of PSP structure and reporting capacities

Manager, Payments & Adjustments Resume Examples & Samples

Department management; staff training and development; direct supervision of Supervisors and Support Services Reps
Maintain effective relationship with Corporate PFS, facilities, NIC’s and the NMC
Create and participate in process improvement initiatives
Assign and oversee special projects
Prepare and control department budget
Develop related policies and procedures
PC skills; working knowledge of Tenet systems a plus
Analytical with the ability to work in the details as well as the big picture
Bachelor’s degree in business administration, finance or health administration; Master’s degree preferred
5+ year’s management experience in a healthcare environment with increasing levels of responsibility

Director / Manager, BB Payments Resume Examples & Samples

Create and lead the virtual card/EFT product development process, introducing discipline and process to the existing development life cycle
Drive product development and enhancements including market analysis and roadmap development across product segment
Work in a cross-functional environment to deliver product development results
Develop, enhance and solidify customer relationships, determining their needs and requirements to translate into successful and profitable products
Manage and track product line performance by the product segment and customer
Develop and maintain product pricing and positioning, leading to revenue and margin performance
Facilitate and coordinate communication across cross functional stake holders including operations, IT, sales, and marketing
Proactively address potential problems for product delivery, performance and success
5+ years in commercial cards or treasury management solutions
3+ years of progressive product management experience in a business to business environment, including large scale projects with cross functional teams
Track record of developing and growing a product line, preferably within the financial services or business software industry
Strong background in market analysis, identifying needs and translating business requirements into product roadmaps
Ability to translate technical product information into external and customer facing materials as well as being able to communicate value to sales, channel markets and customers
Experience in working with and communicating with strategic partners
Ability to be flexible, creative and entrepreneurial while operating in a matrixed environment

Case Manager for Bundle Payments Resume Examples & Samples

Florida Registered Nurse License required
Five years acute care nursing experience
Two years Case Management experience with emphasis on discharge planning and the post-acute environment. Certification in Case Management preferred
Experience and competency in InterQual criteria
Experience with MIDAS+ preferred
Working knowledge of CMS regulations and reimbursement preferred

Manager, Payments Investigations Resume Examples & Samples

The successful candidate will set the vision, direction and culture of their teams by managing individual and team performance expectations and goals
Manage a team of front line managers and oversee a team size of up to employees
Achieve operational excellence and process improvement in our service level agreements (SLAs) for all processing activities
Work with software engineers to clearly articulate feature requirements for investigator toolsets, user interfaces, and business logic for the efficient handling of claims, disputes, and appeals
Analyze the key levers of the business to identify claim and bad debt trends and proactively take action to eliminate root cause defects
Create and maintain clear metrics on our investigation handling, performance, and decision quality
Data mining skills, SQL
Advanced qualifications such as MBA would be advantageous
2 years+ experience leading an operational organization in a global environment
2-3 years of leadership and people management experience

Senior Manager Rebates & Payments Resume Examples & Samples

Leadership and oversight of commercial contract operations to include
7 Years: Position requires 10+ years of progressive experience in Managed Care, Finance and/or Consulting. Experience
Self-starter with problem solving skills
Ability to make decisions and collaborate across business units and functional areas
Passionate, high energy and results-oriented
Ability to influence in and across the organization
Strong oral, written and presentation skills to deliver effective, confident and results-oriented communications and presentations
Strong coaching and mentoring skills

Manager, Gift Cards & Alternative Payments Resume Examples & Samples

Design the overall marketing strategy with Director to grow Staples gift card sales through promotions, merchandising and card designs
Create and oversee the execution of marketing campaigns
Identify new promotional opportunities
Manage a B2B Account Manager and drive profitable sales through B2B partnerships
Evaluate and manage new technology/product initiatives
Manage outside agencies
Analyze and report on gift card sales
Improve operational efficiency
Drive core initiatives such as the customer experience and retail presence
Represent marketing on key legal, IS and customer service projects
Oversee the gift card budget
Manage Marketing Specialist support B2B and all other gift card sales
Marketing SME for alternative payment space; understanding of customer needs to identify products to serve our core customers
Own relationship with all alternative payment partners (ie. Visa Checkout, Apple Pay, Amex Membership Rewards, etc.)
Build a continuous roadmap of upcoming opportunities
Work closely with Director to creatively design the partnerships, identifying any internal challenges and possible solutions
Oversee the tactical execution of each program in partnership with internal departments and outside agencies and companies
See the partnerships through execution and post-partnership analysis
Measure and analyze the impact of promotions
Seamless communication with other parties on marketing promotions

Payments Manager Resume Examples & Samples

Ability to communicate whether orally or in writing
Knowledge of work operations and operational Risk Management
Good Managerial skills
Good Computer knowledge, familiarity with using various office automation equipment & Swift
Self-motivated enjoying a good ability to work with others (within the department / other departments) with a high spirit of Team -Work
Work in an effective & efficient manner introducing a high standard of service quality to internal & external entities and able to meet deadline
Display considerable respect to bank standards as to protect & enhance Barclays Reputation

Senior Manager, Payments Resume Examples & Samples

Identify and evaluate new products and/or services by
Analysing existing channel/products with respect to features, functions, key performance indicators and competitiveness in the market place
Researching/analyzing competitive and market conditions; arranging for/overseeing market research
Identifying potential new products, features/enhancements; researching and analysing opportunities
Preparing proposals/business cases outlining product concept and business financial rationale
Develop profit plan projections and implications by assessing product demand, market and competitive factors, etc
Maintain a high quality market intelligence program by
Researching and tracking competitor products and market requirements to identify and anticipate changes in customer needs and future direction and actions of competitors
Maintaining lines of communication with business line, alliance partners, vendors and customers regarding product needs, competitive opportunities and trends
Designing and preparing reports and assisting in arranging market research
Execute product plans for payments products by
Reviewing and analyzing performance of existing product line to ensure performance is meeting expectations
Ensuring product materials (sales aids, manuals, forms, brochures) are current and effective and supplies are adequate
Reviewing and maintaining Operating manuals and guides; preparing or overseeing preparation of Bank Circulars as needed
Preparing or overseeing development or maintenance of bank manuals, circulars and training guides
Conducting and/or participating in product informational seminars
Providing product knowledge and technical support to Learning and Development for preparation of training courses and materials
Manage development and implementation of new products and enhancements, often through management of cross functional teams, by
Liaising and negotiating with external associations/suppliers (e.g. Interac, VISA, MasterCard, Canadian payments, etc.), as required
Ensuring requirements documentation provides all information required to develop and support system and operational enhancements
Developing sales and support materials and operational manuals in conjunction with Retail Marketing and Operations
Answering verbal and written enquiries regarding product/service and assisting with complaints and problem resolution
Ensuring operational and financial issues are identified and solutions implemented by the appropriate operational and finance
Actively pursue effective and efficient operations of his/her respective areas, while ensuring the adequacy, adherence to and effectiveness of day-to-day business controls to meet obligations with respect to operational risk, regulatory compliance risk, AML/ATF risk and conduct risk, including but not limited to responsibilities under the Operational Risk Management Framework, Regulatory Compliance Risk Management Framework, AML/ATF Global Handbook and the Guidelines for Business Conduct
Champion a high performance environment and implements a people strategy that attracts, retains, develops and motivates their team by fostering an inclusive work environment; communicating vison/values/business strategy and managing succession and development planning for the team
Minimum 3-5 years of relevant work experience – preferably in payments/product development
Through understanding of payments products/services and Bank application systems
Solid understanding of outside market and competitive products
Ability to identify strategic opportunities and measure performance
Ability to integrate multiple sources of information relating to product, channel, marketing and customer knowledge into tactical plans
Strong computer/presentation skills and awareness of technological environments of both the Bank and customers
Strong collaborator with proven ability to lead, influence and coordinate sometimes conflicting stakeholders to drive results
A high degree of self-assurance/initiative and strong business acumen is required to perform responsibilities independently within established parameters
Flexible and adaptable within a dynamic business environment with ability to anticipate and react quickly to technological/market change (operating with a sense of urgency)

Senior Manager Payments Resume Examples & Samples

Leads part of the (mobile) payments strategy and all projects within it, in close collaboration with the business functions and IT. Responsible to drive the implementation, with a focus on implementing initiatives within key markets with a 2-3 year outlook
Based on the strategy, leads the business areas accountable for eCom payments projects, working closely with IT and functional areas to support development and delivery of the program
Provide governance of global eCom payment solutions
Support change management of the eCom payments projects within the organization including documentation of knowledge/processes, in close collaboration with business stakeholders
Continuous monitoring of fintech industry developments to identify vulnerabilities and recommend improvements
Comfortable with ambiguity, flexibility, tenacity, eagerness to learn
Proactive approach to problem solving and ability to work independently to deliver plan
Strong organizational skills, including prioritizing, time mgt., and meeting deadlines
Strong understanding of Digital and a passion for sports
Business administration university degree with focus on digital, brand and sales or equivalent
Min. 5-8 years of work experience in payments
Proven experience in leading Projects with multiple stakeholders

Manager, Payments Resume Examples & Samples

Manage banking relationships to ensure issuer outreach efforts, minimize customer disputes and resolution time, and protect the WU brand
Review vendor contracts and ensure vendor contracts are up to date
Review network updates and complete impact assessments
Responsible for driving revenue, decrease loss, decreasing exceptions, and improving customer experience
Responsible for reporting, monitoring, and optimizing payment performance, issuer outreach
Support vendor relationships, vendor contact list, quarterly business review, account management, resolving day to day issues, and supporting strategic initiatives
Responsible for developing, implementing, and maintaining new processes for both new and existing payment methods, and supplier risk assessment
Complete team trainings and ensure processes are compliant and auditable
Work closely with the Compliance Officer and Risk Management to roll out new projects/procedures, review existing procedures, resolve issues, and minimize risk to the business
Actively work with the project management team to complete detailed business requirements, assesses impacts of projects, and ensure key tasks are incorporated to project plans
Engage in project releases and user acceptance testing
Lead projects to identify control gaps and support continuous process improvement

Payments Senior Manager Resume Examples & Samples

Leading business development activities including opportunity identification/qualification, proposal development/presentation, and commercial contract negotiation
Delivering successful Banking Payments engagements (sometimes multiple at once) addressing our clients’ business challenges, delivering lasting and distinctive outcomes and value around core payments, cards, digital innovation, Digital & Emerging Payments
Helping enable robotics to streamline processes and gain efficiencies throughout the payment lifecycle
Identified ways that Payments As A Service can both increase operational flexibility, reduce costs, and roadmap for implementation
Comparative analysis of solution alternatives available to bank given the requirements; e.g. Implementation of a Payments Engine vs. Transformation to a Payment Services Hub
Replacing legacy payment systems and operations, to help financial institutions adapt to changes in the market more quickly and decisively, and at lower cost
Renewing Payments by development of a new strategy, operating model design and architecture and also by helping banks in executing the strategy
Designing strategies for clients to comply with regulations. Guiding the clients in achieving competitive differentiation by reinventing their payment processes
Helping banks in extending their value chain by identifying new products
Identification of issues and inefficiencies in current IT landscape related to payments
Solving complex problems, bringing structure and rigorous quantitative and qualitative analysis techniques; acting and taking decisions with little management oversight. Making, building and sustaining trusted senior client relationships
Developing Business Cases, Project Road Maps and Operating Models to implement complex solutions and systems for financial institutions
Running Accenture’s business (including cost management, contract management, …) with discipline, rigor and integrity
Taking accountability for developing the Financial Service Banking practice and build Accenture’s innovative banking offerings, assets and capabilities
Developing and managing high performing multidisciplinary teams, leading by example, actively mentoring others and contributing to performance management and recruitment activities. Advise upon, lead and work on high impact activities within the systems development lifecycle, and provide advisory work for the IT function itself
10 Years: Swift, ACH, Wires, EFT
Core Payments including Retail and Corporate payments
Cards Acquiring and Issuing
Regulatory Compliance
Digital Innovation
Mobile Payments
Payments Re-platforming
Real Time Payments and Real Time Payment Architectures
Open Banking/Open APIs
Robotics

Payments Senior Manager Resume Examples & Samples

Designing strategies for clients to comply with regulations
Guiding the clients in achieving competitive differentiation by reinventing their payment processes
Solving complex problems, bringing structure and rigorous quantitative and qualitative analysis techniques; acting and taking decisions with little management oversight
Making, building and sustaining trusted senior client relationships; Developing Business Cases , Project Road Maps and Operating Models to implement complex solutions and systems for financial institutions

Payments Manager Resume Examples & Samples

Integrating, simplifying, and improving, business strategy, technology, and operational efficiency across core payments, card payments, digital payments, transaction payments, mobile payments and compliance, risk and operations, to reduce costs and improve productivity
Delivering business change by designing and delivering the strategy across core payments, cards, digital innovation, Digital & Emerging Payments
Renewing card issuing processing platforms to support cost efficiency and growth in volumes
Enabling real time payments and developing real time payments architecture
Helping banks in extending their value chain by reinventing their processes and products
Driving Re-platforming Projects for increasing efficiency, stability and agility to support
Helping clients in incorporating digital technologies to stay relevant in the digital ecosystem and in developing connectivity to a wide range of payment methods
Reviewing payments process followed by the clients and suggesting improvements
Leading teams of analysts and consultant and independently structuring work at the project level to deliver results
Understanding and implementing the use of Open Banking / Open APIs
Synthesizing analyses of the project team into clear, sound recommendations for the client teams to implement
Adapting existing methods and procedures to create possible alternative solutions to moderately complex problems
Developing the Banking Payments practice and building Accenture’s Payment offerings, assets and capabilities
Developing and managing high performing multidisciplinary teams, leading by example, actively mentoring others and contributing to performance management and recruitment activities Design and implement business changes that drive industry-specific, function and digital operating model transformation, focusing on task relating to people and process
6 Years: Swift, ACH, Wires, EFT
Block Chain / Distributed Ledger

Payments Senior Manager Resume Examples & Samples

Replacing legacy payment systems and operations, to help financial institutions adapt to changes in the market more quickly and decisively, and at lower cost. Renewing Payments by development of a new strategy, operating model design and architecture and also by helping banks in executing the strategy
Making, building and sustaining trusted senior client relationships
Developing Business Cases , Project Road Maps and Operating Models to implement complex solutions and systems for financial institutions

Projects & Payments Manager Resume Examples & Samples

Managing a variety of strategic projects
Identifying and implementing business development opportunities (e.g. strategic cooperations)
Preparing presentations for the management team
Shaping and optimizing the payments landscape at B4F

Manager, Payments Processing Resume Examples & Samples

Delivery and day-to-day management of projects focused on the Payments Processing space, as relates to financial institutions, merchants, networks, platforms, consumers, and Fintechs
Support practice business development efforts, including growing relationships with clients and prospects, and writing proposals and presentations
Work in and often lead small and medium-sized project teams
Manage and mentor junior associates, supporting their professional growth and helping to develop their subject matter expertise
Contribute to development of industry thought leadership pieces through research and analysis; authoring of articles, white papers, and blogs; and participating in industry events
A Bachelor’s degree at minimum
6+ years of corporate work experience
5+ years of experience in the Payments industry
Subject matter expertise in the Payments processing ecosystem
A high degree of comfort and competence in creating and improving client presentations in PowerPoint, Word, and Excel
Good organizational skills and the ability to multi-task and prioritize
A collaborative, team-oriented work style
A strong work ethic and passion for helping our clients to succeed

EN Payments Manager Resume Examples & Samples

Manage team of staff supporting Ticket to Work payment functions including payment specialists and supervisors, a subject matter expert training specialist and a team of QA specialists located both offsite at client offices and in Virginia
Troubleshoot difficult EN payment request issues and customers
Provide oversight and day-to-day management of all workload/workflow demands
Oversee and manage the capturing and analysis of EN payment data
Develop and implement performance criteria for EN payment and all staff functions
Direct the development of business rules for documenting and paying ENs, in addition to the use of iTOPSS in management/oversight of payment claims; actively participate in International Organization for Standardization (ISO) development and formal documentation to all processes
Develop and assist in providing technical assistance and training to supervisors and staff teams
Supports the Ticket Operations Manager to handle client inquiries or requests regarding EN payments, payment requests or processes
Work closely with other project departments, as well as the client, to ensure accurate, consistent and timely payment-related materials and information is provided for ENs and State Vocational Rehabilitation agencies (VRs)
Develop and implement performance criteria for EN payment staff functions, payment QA staff and payments training staff; write and conduct performance evaluations
Develop internal processes to ensure quality control
Provide regular guidance to supervisors and staff to resolve EN payment issues
Design, develop, and submit regular productivity and activity reports for inclusion in Monthly Contract Progress Reports and annual reports to the client
Perform other duties as may be assigned by management
At least three (3) years of experience in the administration and operations management, including at least five (5) years of supervisory experience, required
Excellent organizational, interpersonal, problem solving, written and verbal communication skills
Excellent planning and organizational skills and ability to follow through until processes are completed as required
Experience with providing high level customer service, claims or payment documentation, processing, and reporting
Ability to develop and apply effective systems to ensure customer satisfaction and quality outcomes
Ability to lead and motivate staff through variety of communications vehicles, demonstrated experience managing staff and handling interpersonal issues to improve team performance
Ability to strategically analyze disparate data sets and translate into tactical improvement, including strong computer/systems experience using databases, spreadsheets and graphics
Experience creating business process flows, process development/implementation and streamlining for improved efficiency
Understanding of QA processes, documentation, and ISO standards
Ability to perform in a fast-paced, deadline and detail-oriented work environment
Ability to successfully execute many complex tasks simultaneously
Knowledge and experience in the SSA Ticket to Work Program, in-depth knowledge of government programs and regulations in regard to the Employment Network (EN) payments processes and regulations and use of SSA iTOPSS system
Ability to pass a federal background check including, but not limited to, drug testing and Credit search of National Credit Bureaus
Preferred qualifications include experience working with disabled and disadvantaged populations and customer service, compliance and accounting experience

Payments Manager Resume Examples & Samples

Knowledge of processing direct debits, cheques, STOS, SWIFT, CHAPS, SEPA and Faster Payments
Understanding of error recovery and credit error recovery processes
Experience dealing with complex queries and complaints related to payments
Understanding of payment related risk and refining processes
Working knowledge of industry best practices within a payments and operations environment
Prior experience of driving improvements in operational performance and capacity utilization

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