Order Management Representative Resume Samples

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A Shields

Ari

Shields

37545 Altenwerth Mountains

San Francisco

+1 (555) 460 8976

37545 Altenwerth Mountains

San Francisco

Phone

p +1 (555) 460 8976

Experience Experience

New York, NY

Order Management Representative

New York, NY

Kling-Kertzmann

New York, NY

Order Management Representative

Manage quality assurance initiatives related to order management work
Make adjustments on Commercial accounts
Manage specific channels of activity as assigned to individuals such as CPDN, Inmar/Stericycle, Answer Plus and or select Third Party provider arrangements
Work with other Polycom departments: Sales, Logistics, Auditors, Finance and Project Managers
Work with cross functional departments to facilitate accurate account handling, resolve customer issues, and improve service levels
Work with Partner Operations/Partner Marketing/Alliances assisting in account reconciliations for customer billing investigations and disputes
Work directly with internal Adobe departments (see below) and partners to resolve queries and open issues related to the OM process

Boston, MA

Customer Order Management Representative

Boston, MA

Hane Inc

Boston, MA

Customer Order Management Representative

Provide in-house support for various sales initiatives
Following established processes and procedures for order processing
Provide customers with technical information, technical data sheets, promotional materials and material safety data sheets as necessary
Collaborative, likes to work in teams
Adhere to company OHS policies, procedures and rules and follow safe work practices
Providing basic technical product information
Providing excellent customer service to our customers and Sales team

present

Los Angeles, CA

Order Management Representative Domestic

Los Angeles, CA

Heller, Schmitt and Hyatt

present

Los Angeles, CA

Order Management Representative Domestic

present

Performs other duties as assigned
Provides product information and order confirmations
Monitor & release of customer service blocks
Maintains files related to the processing of all order types
Completes & submits error discrepancy reports via on-line Shipping Error Report
Maintains and displays customer, sales force, and distributor information using on-line computer systems
Participates in compliance, update and product training

Education Education

Bachelor’s Degree in Business Related Field

Southern Illinois University Carbondale

Bachelor’s Degree in Business Related Field

Skills Skills

Strong written and verbal communication skills with ability to build strong and sustainable relationships
Superior analytical abilities, self-motivated and able to work independently, detail oriented, excellent communication skills, good data management skills
Excellent interpersonal skills; ability to articulate verbally and written, willingness to appropriately explain difficult issues; ability to think quickly
Approachable & likeable professional demeanor
Strong social and self-awareness skills – has the ability to complete tasks and assignments with a positive, professional and friendly approach
Decision Quality - Ability to think outside the box to provide on-the-spot resolution
Ensure Quality standards are being met on jobs, and issues are being addressed and solved quickly
Fluent English communication skills both written and verbal with a second language highly desirable
Possesses excellent verbal and written communication skills--including the ability to communicate effectively, tactfully and courteously with all customers and employees
Ability to excel in a fast growing/fast paced environment delivering accuracy while managing to deadlines where adaptability is imperative

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8 Order Management Representative resume templates

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Order Management Representative Resume Examples & Samples

Requires adherence to Time Warner Cable Standards of Business Conduct. Position must assist in maintaining the confidentiality of customer and business data at all times
Schedule all Broadband, Commercial Cable and Voice Sales of upgrades, installs, special request into the ICOMS or CSG billing system
Accurately enter sales orders in ICOMS or CSG billing system

Order Management Representative Business Services Resume Examples & Samples

Works with Project Manager - as appropriate - on all fiber construction jobs
Applies appropriate stages, statuses, and comments to all Service Requests/Opportunities - throughout the life of the order - when applicable
Prioritizes work in accordance with intervals
Accurately completes additional duties as assigned, in a timely manner
Assists as needed with department information tracking and reporting needs
Provides audit review for revenue assurance verifying contract vs. billing and making corrections as needed
Ability to maintain a high level of confidentiality and good judgment in dealing with customer issues and handling complicated requests
Ability to adhere to all company policies and procedures at all times
Ability to identify Internet/HSD equipment such as routers, modems, firewalls, converter boxes, etc
Ability to take initiative and handle various tasks simultaneously while working efficiently, effectively, and independently under minimal supervision
Ability to analyze and solve problems in a constantly changing work environment
Ability to perform root-cause analysis and gap closure
Ability to demonstrate strong organizational skills

Order Management Representative National Resume Examples & Samples

High school diploma or equivalent (GED) is required
Must have general to broad knowledge of commercial products and services
Must be able to sit for extended periods of time while typing and reading on the computer

Order Management Representative Lead Resume Examples & Samples

Order Entry Lead will monitor the Salesforce.com queue and the Fibertrak database in order to access and assign daily requirements to Order Entry Coordinators
Lead will act as a liaison between Order Entry and Sales/Technical Operations
Lead will be responsible for daily reporting to Management
Commercial Operations experience

Order Management Representative Resume Examples & Samples

Upon order notification to enter an order into the biller, the OFR will be responsible for the following
Reviews order for accuracy to ensure quality control
Confirms new or current addresses for serviceability prior to order entry
Works with Project Manager—as appropriate—on all fiber construction jobs
Accurately and promptly keys orders into the biller and updates pertinent information in SF.com
Applies appropriate stages, statuses, and comments to all Service Requests/Opportunities —throughout the life of the order—when applicable
Ensures performance meets operational metrics (e.g., on-time performance) and contractual obligations (e.g., SLA delivery)
Verifies order entry input for accuracy prior to submission and makes corrections/adjustments as appropriate including calculation of discounts, percentages, tax, and other ratios
Proficient in setting up appropriate charges for commercial accounts and discounts for long-term service agreements
Assists with training of new hired employees
Maintains a professional image through appearance and actions
Ability to work overtime as needed
Ability to read and interpret documents such as safety rules, operating instructions, and procedure manuals
Ability to apply common sense understanding to carry out verbal and written instructions

Order Management Representative Resume Examples & Samples

Ensure that customers receive the best service possible through processing orders, preparing general correspondence and coordinating with other functions as required
Cross reference all Commercial Service Agreements with Salesforce.com database and ensure Sales Order accuracy and adherence to regional and corporate policies and procedures
Prioritizes work in accordance with intervals and/or Customer Requested Due Date
When a non-routine issue arises, chooses from clear cut courses of action for next steps or escalates
Receives detailed instructions on all work
Work is closely supervised and reviewed for completeness and accuracy
Manage and coordinate orders for complex products/services—including PRI, Fiber, E-Rate, Hospitality, Set Back Box, Complex BCP, Carrier (Wholesale), Cell Tower Maintenance, Hierarchy, Government Accounts and Courtesy account setup
Responsible for customer contact and making sure that customer is aware of order progress
Handles all Complex BCP orders (except toll free) and performs order entry in conjunction with OMSe provisioning tasks
If managing the Escalation project, OMR2 will be responsible for handling escalations and expedites. Assists in handling escalations, problem-solving issues, and difficult customer resolution
Work is regularly supervised and reviewed for timeliness, accuracy and correct procedures
Adheres to all company policies and procedures at all times
Demonstrates flexibility
Demonstrates ability to read and interpret documents such as Standard Operating Procedure manuals

Order Management Representative Resume Examples & Samples

Has substantial understanding of the job, and applies knowledge and skills to complete a wide range of tasks
High level of accuracy and consistency to complete transactions that require good attention to detail
Demonstrates commitment to the role by taking time to learn about the business and processes we support. Can be SME within team for a specific process/program
Adaptable – willing to take on extra work in addition to day to day role
Team Player – willing to work as part of a wider team and provide support when required
Strong social and self-awareness skills – has the ability to complete tasks and assignments with a positive, professional and friendly approach
Good technical Skills, e.g. SAP, SFDC, CRM Systems, MS Office, Excel

Order Management Representative, National Resume Examples & Samples

Cross reference all Commercial Service Agreements with Sales Force database
Adhere to productivity standards to ensure all orders are handled in a timely and efficient manner
Schedule installations of services

Order Management Representative Resume Examples & Samples

Bachelor’s degree or equivalent in an Accounting or business discipline
Minimum 2 years Order Management (or similar) experience in this sector
Competence with information management tools - SAP (ECC, CC), Salesforce, Sharepoint, or similar analytical and information management applications
Demonstrable experience in a role involving ‘critical thinking’: i.e. ability to analyze complex deal issues, make decisions and problem solve self-sufficiently, without requiring ongoing direction setting

Order Management Representative Resume Examples & Samples

Bachelor’s degree or equivalent in a numerate or business discipline
Excellent numeracy skills, including intermediate level or higher Excel knowledge
Competence with information management/CRM tools - SAP ,Salesforce, Microsoft Office, or similar analytical and information management applications
Demonstrable experience in a role involving ‘critical thinking’: i.e. ability to analyze deal issues, make decisions and problem solve self-sufficiently, without requiring ongoing direction setting

Customer Order Management Representative Resume Examples & Samples

Maintain the Non Credit hold screen and ensure correct approval levels are adhered to
Deal with Escalations from Internal and External customers
Promptly communicate messages received from customers to sales and field personnel as required
Record customer complaints and feedback within the guidelines of company policy
Follow up on Goods to be returned with Supply Chain and Sales personal
Liaise with Supply Chain personnel with regards delivery and stock availability queries
Liaise with Corporate and State Management by division with regards pricing queries and ensure correct approvals are maintained
Liaise with Accounts Receivables with regards customer account issues and Customer Masterfile changes
Build and maintain professional and friendly relationships with external and internal customers
To build and maintain professional and friendly relationships with other members of greater Customer Care team
Participate in all training sessions and meetings conducted within Customer Care
Provide back order status information to sales personnel and customers as required via Escalation system for tracking
Perform general office administrative duties, obtaining PODs; providing copies of invoices, MSDSs and technical appraisals to customers as required; scanning POD records; and any other ad hoc tasks that may be required within the department
Adhere to company OHS policies, procedures and rules and follow safe work practices
Ensure full compliance with all applicable regulatory and corporate standards
Prior experience within a customer service or call centre environment is desirable
Good communication skills, with the ability to effectively converse with people from various backgrounds
Possess an excellent phone manner
High attention to detail and accurate data entry skills
Enjoy working within a team environment
Possess a willingness to learn through new experiences and opportunities

Order Management Representative Resume Examples & Samples

Receive, edit, and enter incoming customer purchase orders in an accurate and timely manner in appropriate business system(s)
Review, verify and make corrections as necessary to orders to ensure accurate information and order specifications and contact customer to resolve unclear issues
Effectively use appropriate business system(s) as needed to manage changes to orders
Manage orders in the business system through the entire order cycle
Gather information for measurement, analysis and reporting of daily activities as well as for building business intelligence to improve processes for our channel partners
Work with cross functional departments to facilitate accurate account handling, resolve customer issues, and improve service levels
Meet all service level agreements as set by management
Ability to perform in a team environment, building trusting relationships
Attention to detail is a must; Ability to prioritize and organize work effectively
Maintaining a positive, customer focused attitude
Additional duties as assigned by manager
Create a Safe work environment and proactively solve safety issues
Ensure Quality standards are being met on jobs, and issues are being addressed and solved quickly
Drive Delivery to our customers (operations) by executing on an agreed upon schedule
Reduce Cost by ensuring repairs are made efficiently
Engage our People by supporting their needs, driving accountability, and celebrating wins
Sound engineering and leadership skills
Demonstrated experience in analyzing and solving complex problems
Demonstrated experience in Project Management
Knowledge and demonstrated skills in Lean Manufacturing
High School (or equivalent) required, 2 year degree preferred or equivalent years of industry experience
2 years of data/order entry experience
Customer interaction experience is preferred

Order Management Representative Resume Examples & Samples

Ensures performance to meet operational metrics (e.g., on-time performance) and contractual obligations (e.g., SLA delivery)
Coordinates/works with Sales & Sales Support, Provisioning, Service Delivery… and other related groups as required in the activation of services and/or installation of equipment
Confirms new or current addresses for serviceability prior to order entry/scheduling
Verify order entry input for accuracy prior to submission and make corrections/adjustments as appropriate including calculation of discounts, percentages, tax, and other ratios
Enters Service Requests/Opportunities for TWC products and services into Billing System as well as updating pertinent information in SF.com
Validate in the billing system for any prior write-off balances for a new customer account
Monitors installation schedules/availability for all markets within the East Region

Order Management Representative Resume Examples & Samples

Manage the receipt, processing and completion of the order process representing at all times to all customer groups a professional, knowledgeable image of Hoffmann-La Roche
Manage specific channels of activity as assigned to individuals such as CPDN, Inmar/Stericycle, Answer Plus and or select Third Party provider arrangements
Handling of internal/external customer queries, issues and reports, including activities such as non-quality complaints, product updates, BW reports, Internet Pharmacy containment reporting and reprints acquisitions
Perform SAP system maintenance (data quality) and execution of transactions, including creation and generation of system reports as required
Responsible for all activities in the RPG system including user, item creation and maintenance, troubleshooting and general administration to ensure proper flow of promotional materials
Maintenance of product information for ECCNet and Product Catalogue (Intranet) and internal SOP's

Order Management Representative Resume Examples & Samples

A minimum of one (1) year of accounting or financial experience-accounts receivables and accounts payable would qualify
Experience using computer systems for information management
Experience using Microsoft Excel to copy, paste, sort and filter data and Microsoft Outlook for email correspondence
Bachelor’s degree in Business, Accounting or Finance
One (1) or more years of order management or customer service experience

Customer Order Management Representative Resume Examples & Samples

Providing excellent customer service to our customers and Sales team
Accurate entry of orders, returns and other data into ERP system
Scheduling orders according to current manufacturing capacity
Providing order status information to customers
Communicating order changes in a timely and professional manner
Setting up and maintaining Partner Contracts
Maintaining Customer Records in ERP system
Providing basic technical product information
Supporting customer service related requests
Following established processes and procedures for order processing
3+ years order management or customer service experience
Self-motivated, with an aptitude for customer satisfaction
Detail oriented, organized and a strong multi-tasker
Collaborative, likes to work in teams
Good Problem Solving Skills
Intermediate proficiency in Microsoft Office (Outlook, Excel, Word)
Order Management experience in a high volume environment
Experience using SAP and/or Sales Force
Experience with a hardware, software manufacturer or logistics
Business Diploma or Degree
Bilingual Spanish

Order Management Representative Resume Examples & Samples

Manages domestic fulfillment requirements to ensure timely and accurate product delivery with proper documentation; ensures account profile information is up to date
Receive, coordinate and process (with accuracy and speed) all sales orders based on the customer’s requests – sourced from telephone, fax, voicemail, customer portals and other means
Process credits related to customer orders and off-invoice promotional programs
Serves as customer advocate by understanding customer requirements and expectations, and acts as liaison between the customer and business representatives including: credit, marketing, supply chain, technical support, product management and sales
Works with Supply Chain to notify appropriate Sales personnel and customers as necessary of short shipments, voided orders and problems related to assigned account shipments
Maintains close contact with customers to assess their requirements and handle the entire customer experience, including but not limited to: customer master information and detailed customer profiles, pricing/quote inquiries, dispute resolution, product information requests, invoicing, material returns and resolving customer complaints
Resolve a wide variety of complex issues with focus on details in order to analyze and make quick resolution – including the process of resolving reductions; particularly those related to pricing and shipment discrepancies and initiating customer complaint documents for corrective actions
Minimum 2 years customer service or sales support experience, preferably in a Order Management environment
Strong working knowledge of Microsoft Office applications, specifically Outlook, Word and Excel
Customer Service oriented – outstanding communication and people skills; energetic and enthusiastic; takes initiative to effectively anticipate the needs, handle the issues and resolve the problems of internal and external customers and clients; views complaints as opportunities; acts as a customer advocate building relationships and long-term mutual benefit
Performance oriented – proactive self-starter biased to do things before being asked; attention to detail and excellent organization skills; creative insight into problem-solving; able to multi-task, manage time and balance multiple priorities
Team oriented – actively promote a cooperative/positive team spirit and respect the diverse contributions of teams, partners and networks; create and build value for the company and its stakeholders

Order Management Representative Resume Examples & Samples

Review submitted contract and order forms for completeness, accuracy, and conformance to Client sales order acceptance policies
Calculating PNR (Percent Net Revenue) for proper review of unit pricing
Work with Partner Operations/Partner Marketing/Alliances assisting in account reconciliations for customer billing investigations and disputes
Validate New/Add-on/Renewal Opportunities for Sales forecasting
Possess strong level of expertise in SFDC Application –ORG62
Ability to understand broader business and financial issues
Prior order management and Client application experience
Demonstrate initiative
Working knowledge of Microsoft Office applications
Bachelors degree or equivalent combination of education and experience

Order Management Representative Domestic Resume Examples & Samples

2 or more years’ experience in a medical device of a similar high tech industry
Close Vision (clear vision at 20 inches or less) – 1/3 to 2/3 of the time
Distance Vision (clear vision at 20 feet or more) – 1/3 to 2/3 of the time
No Special Vision Requirements

Order Management Representative Resume Examples & Samples

Validate that all orders comply with US Export Regulations
Create international shipping documents
Review sales orders for accuracy and resolving order discrepancies
Enter orders into an ERP booking system and issuing price quotations
Track shipment status and proactively communicate as appropriate
Engage in heavy customer contact via e-mail and phone
Prepare formal quotations and proposals for commercial, rental and lease customer as requested by Sales Engineers and Customers
Support sales team by developing and maintaining positive customer relations with clients/customers, which can substantially affect service and/or product revenue(s)
Communicate and interface with other departments to expedite shipments and resolve customer issues
Resolve customer complaints and/or issues in a proactive and timely manner, raising critical issues to the management when necessary
Experience shipping to foreign countries
Knowledge of INCO (International Trade) terms
Knowledge of export license requirements, and harmonized tariff codes
Understanding of Letter of Credits, Return Authorizations, and ISO requirements
Knowledge of shipping terminology including BOL and AWB

Order Management Representative Resume Examples & Samples

Support to Sales during pre-sales negotiations (quotations, bid preparation, contract review)
Serve as primary POC for major OEM account, including pricing and part number set up, order management and reporting
Interacts with Marketing, Operations, Manufacturing, Technical Support, Planning and Field Service and other functional groups to drive the process from quote to order fulfillment
Global pricing implementation and execution. Maintain price files in SAP, obtain management approval and update customer facing price lists as required
Daily coordination of all customer-facing activities related to instruments and reagent quotes and order management, including follow-up and resolution
Receives and reviews customer purchase orders to ensure they meet finance standards and are SOX compliant. Review and validate terms and conditions, escalate as appropriate
Reviews contracts/bids and follow-up required action items for on time submission
Order confirmation and processing in SAP
Coordinate with Logistics to ensure timely and correct delivery
Order invoicing in compliance with revenue recognition policy
Sales Operations reports and analysis (management reports, audit reports, daily booking and shipment reporting)
Audit compliance (document controls, process controls, reports, cooperation with external Auditors)
Ability to create and publish customer reporting, including shipments, bookings and backlog
Initiate returns goods authorizations, product replacement orders and/or credits

Order Management Representative Resume Examples & Samples

Entry of EPS orders and contracts into SAP
Maintaining and updating maintenance contracts in SAP
Interacts directly with a wide range of company departments to handle a variety of post-sale support functions and transactions
Acts as liaison for clients with regards to resolution of billing inquiries, RMAs, credit claims/disputes, and account management issues
Communicates with customers to fulfill software license sales
Monitors, confers, and responds to client contacts via email, phone, and website inquiries
Provides supplemental assistance to PrintSmith Contract Management, and other client facing functions as required
Additional project activities and other duties as assigned

Order Management Representative Resume Examples & Samples

Retrieve and Review all Equipment orders for contract Compliance
Work with various departments to resolve order issues
SOM upload and or manual entry of actual order
Alert various department of unique requirements
Manage orders to completion and follow up with various departments. Each order has quality assurance and data integrity checks that must match the expected results so the correct revenue and commissions are calculated based on this. Work with Sales and Incentive Compensation on Invoiced orders
Follow and understand Sales Policy and Procedures
Work with CFS on Collection or Funding of all CFS Leasing orders
Complete over 120 orders monthly
Book orders from a scan status with 2 hours
Limit correction to orders that are OM errors, a total of 5 monthly(limit C/R)
Handle some complex and large orders
Handle large branches and Major Account orders
Minimum HS or equivalent required
AS degree or some college preferred
Minimum of 2-4 years experience in customer service with accounting/finance acumen
Show initiative and utilize good judgment and knowledge to make sound decisions, after considering relevant factors and evaluating probable outcome to processing orders
Be productive, efficient and accurate in processing orders under pressure
Be detailed oriented
Ability to work on large and more complex accounts while maintaining efficiency and productivity
Intermediate knowledge of Excel and good knowledge of ERP operating system (Oracle preferred)
Follow established work procedures on routine tasks, requires instruction on new assignments

Order Management Representative Resume Examples & Samples

Alert various departments of unique requirements
Under direction, manage orders to completion and follow up with various departments. Each order has quality assurance and data integrity checks that must match the expected results so the correct revenue and commissions are calculated
Work with Sales and Incentive Compensation on Invoiced orders
Complete over 100 orders per month
Book orders from a scan status with 4 hours
Limit correction to orders that are OM errors, a total of 10 monthly(limit C/R)
AS degree or college education preferred in the area of Business Administration
Minimum of 2 years equivalent experience in order management
Knowledge of Excel and ERP operating system (Oracle preferred)
Work under close supervision

Order Management Representative Resume Examples & Samples

First point of contact for service orders placed by the partners in your assigned sales region
Review and solve issues with orders from our partners or our database of assets
Work with other Polycom departments: Sales, Logistics, Auditors, Finance and Project Managers
Work within the context of contractual, audit and international trade requirements
Maintain a high degree of customer focus, also during busy periods
Bachelor degree educated or equivalent preferred
Customer service experience, preferably in an international environment
Fluent English communication skills both written and verbal with a second language highly desirable
Able to take initiative and work independently
Willingness to work flexible hours on some weekends

Order Management Representative Resume Examples & Samples

Lead the regular management of top tier customer inventory and fulfillment in close collaboration with customers, vendors, and internal business partners
Leverage trend analysis and ‘tribal’ knowledge to anticipate customer needs and proactively service
Secure business success and sustainable growth by recognition, reconciliation, and communication of any potential supply chain and/or order fulfillment conflicts affecting the customer
Support supply chain collaboration opportunities by matching customer operating strategies to CHEP’s service offerings
Identify, assess and take action to resolve order fulfillment risks including, but not limited to operational and inventory constraints, seasonal or promotional production variation, and transporter capacity to meet customer demand. Offer creative problem solving and alternative solutions
Execute strategic logistical and equipment inventory controls through collaborative planning with customers. Drive innovation and continuous improvement to both internal and external supply chain partners
Develop and leverage strategic relationships with customers and vendors to maximize both owned and leased asset utilization and performance
Interfacing with both customers and carriers to ensure compliance and performance to maximize asset productivity
Establish and maintain effective relationships with CHEP departments such as Supply Chain, Demand Planning, Logistics, Finance, Operations, Customer Operations, and Sales to resolve issues affecting customer
Work cross-functionally to identify and analyze issue root causes, and ensure resolution plans are executed to drive supply chain excellence. Develop cross functional relationship to help deliver consistent message to the customer on the CHEP customer value program
Partner with Business Analytics and Supply Chain teams to develop metrics and tools that drive predictive inventory model changes
For Vendor Managed Inventory (VMI) or Collaborative Planning Forecasting and Replenishment (CPFR) customers, utilize the VMI/CPFR system (or similar software) to analyze customer inventory and sales forecasts (including promotional demand) in order to develop, generate, and manage replenishment shipments for customers
Bachelor’s Degree or equivalent supply chain / customer facing experience required
Able to work flexible hours
3-5 years Customer Service, Supply Chain, or Account Management experience
Superior analytical abilities, self-motivated and able to work independently, detail oriented, excellent communication skills, good data management skills
Approachable & likeable professional demeanor
High learning agility - adaptability and flexibility while in a state of constant change
Ability to multi-task and effectively manage time and resources
Extensive knowledge of CHEP systems & departmental responsibilities
Strong understanding of manufacturer supply chains, as well as production planning process
Intermediate MS Office skills (Outlook, Excel, Power Point)
Decision Quality - Ability to think outside the box to provide on-the-spot resolution

Order Management Representative Resume Examples & Samples

Acquire and maintain in-depth knowledge of Adobe’s Digital Marketing software sales models
Understand and adhere to related policies, procedures and processes
Manage queries related to direct/channel customers (includes subscription & licensing programs), including returns
Actively review sales pipeline and corresponding deal information to anticipate possible booking issues and work to resolve
Validate order documents (contracts, purchase orders, approval docs etc.) upon contract execution
Manually process orders for Enterprise and channel sales programs
Work directly with internal Adobe departments (see below) and partners to resolve queries and open issues related to the OM process
Support increased workload and additional hours when required i.e. soft close/quarter end periods

Order Management Representative Domestic Resume Examples & Samples

Enters orders utilizing SAP on-line order processing computer system - includes order types OR, ZSW, KB, KE/KB auto-replenish, ZKA, and ZREs
Prioritizes orders and request based on urgency
Analyze, research. review and follow-up on customer inquiries
Builds customer loyalty acting as the voice of the customer
Handles customer complaints and inquiries by examining relevant information to determine the accuracy of the customer complaint and responsibility of error. Notifies the customer and appropriate personnel of the findings, adjustments and recommendations. May follow-up on recommended adjustments to ensure customer satisfaction
Completes & submits error discrepancy reports via on-line Shipping Error Report
Provides product information and order confirmations
Monitor & release of customer service blocks
Coordinates efforts between Order Management, Logistics, Marketing, Regulatory, Sales, Manufacturing, Financial Services, & the Global Distribution Center to ensure customer expectations are met
Completes return authorizations and debit/credit requests as needed
Maintains and displays customer, sales force, and distributor information using on-line computer systems
Liaison to customer and sales force providing information concerning backorders, inventory availability, pricing and previously shipped orders using on-line computer system
Participates in compliance, update and product training
Maintains files related to the processing of all order types
SAP Experience
Extensive account management experience (4 or more years)
Competent use of Microsoft Word, Outlook, PowerPoint, and Excel required
SAP experience strongly desired

Customer Order Management Representative Resume Examples & Samples

Act as the primary point of contact, providing strong service for key accounts and distributors
Resolve order and delivery problems on behalf of the customer in a professional and timely manner
Receive, expedite and accurately process to completion all sales orders to meet customer expectations
Coordinate and communicate all deliveries
Work with customers, sales representatives, production and distribution to effectively fulfill customer requirements including completion of all appropriate documentation
Promote and enforce internal quality procedures and policies
Provide customers with technical information, technical data sheets, promotional materials and material safety data sheets as necessary
Provide in-house support for various sales initiatives
Make appropriate product and packaging recommendations based on customer queries
Two or more years of experience in an end-to-end order management role is preferred
Fluently bilingual in both verbal and written French and English languages
Knowledge of lubricant product applications, such as Active Learner, is an asset
Exceptionally strong customer service focus, with an ability to translate customer requests into actionable results
You adhere to process and strive for operational efficiency
You collaborate and solve problems effectively with external and internal partners
Supports safety & environmental goals and initiatives
Reports all accidents, injuries and near misses, and participates in associated investigations

Order Management Representative Resume Examples & Samples

Understand all aspects of the Order Management process
Monitor Order Processing productivity
Manage orders to completion and follow up with various departments. Each order has quality assurance and data integrity checks that must match the expected results so the correct revenue and commissions are calculated
Monitor SOM activity through Order Management
Problem solving, and making sound decisions
Monitor 170 Workflow
Complete over 110 orders monthly
Handle the more complex and large orders
Minimum HS or equivalent required. AS degree or college education strongly preferred
Minimum of 4-5 years experience in related field
Must be able to work independently and recommend solutions
Ability to multi-task and work overtime at peak times during the month
Proficiency in Excel and Sales Order Maker, and understanding of revenue and commissions
Requires only general instructions on new, difficult assignments

Order Management Representative Resume Examples & Samples

One or Two years of order management experience preferred
Fluent spoken and written English required
Eager to learn new process,
Be flexible and adaptable to changes in work process and irregular work hours (early shift will be required at month end)
Ability to cope with stress
Results oriented and time management

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