Order Management Representative Cover Letter

Please consider me for the order management representative opportunity. I am including my resume that lists my qualifications and experience.

In the previous role, I was responsible for analytical support to enable Order to Cash teams to excel in their day-to-day activities and monthly objectives, and to perform business analysis to the group Senior management.

Please consider my experience and qualifications for this position:

• Problem solving attitude and are comfortable in taking the initiative
• Customer service experience in a similar international environment (preferable)
• Apply in-depth experience with end-to-end supply chain management involving global reach to manage deliveries to customers’ requirements
• Enter sales orders & schedule call off deliveries in line with customer requirements, and follow through each order until dispatched to customer
• Take ownership of orders, managing deliveries to meet customer requirements
• Establish and monitor quality milestones on all orders to drive on time delivery
• Proactively project manages late orders, liaising with cross functional teams, to reduce/eliminate delays
• Demonstrate an absolute customer centric focus ensuring timely communication is delivered to the customer

I submit this application to express my sincere interest in the order management representative position.

In the previous role, I was responsible for detailed input on the design, development and testing of all CRM modules to maximize system effectiveness.

My experience is an excellent fit for the list of requirements in this job:

• Knowledge of computerized order management processes, a good command of Excel
• Considerable experience in a demanding Customer Service environment
• Background in Logistics or Industrial gases is highly desirable
• Proficient in the use of PC tools
• Bilingual Spanish fluency-both written and spoken
• Have a proficient knowledge of Quality Claims processes for ship discrepancies and RGAs
• Able to navigate QSOL and IMS to provide customer with alternative options for emergency part needs
• Time management – Demonstrates effective and efficient use of individual and organizational time to achieve key business objectives

I would like to submit my application for the order management representative opening. Please accept this letter and the attached resume.

In the previous role, I was responsible for proactive consultation and commercial support to internal and external customers for orders, order management and logistics which includes but is not limited to order clearing, ensuring compliance, coordination of delivery, negotiation of customer claims, complaint handling, arrangement of product substitutions and returns, initiation of billing, and internal and external correspondence.

My experience is an excellent fit for the list of requirements in this job:

• Seek, identifies and recommends improvements for the supply chain process, contributing to/leading Process Improvement Initiatives as appropriate
• Generate reports (open order reports, late delivery analysis, metrics ect.)
• Be aligned with sales/corporate strategy
• Comply to H&S QA strategy
• Respond to customer service enquiries and orders within agreed SLA timeframe
• Apply best practices, policies, and procedures that contribute to positive team metrics
• Meticulous attention to detail is a pre-requisite to be successful in this role
• Commitment to providing prompt customer service

I submit this application to express my sincere interest in the order management representative position.

Previously, I was responsible for appropriate sales tracking and reporting as required leveraging Salesforce.com and Excel.

My experience is an excellent fit for the list of requirements in this job:

• Knowledge of Internet software and/or familiarity with using Order Management systems, spreadsheet software and Word Processing software
• Knowledge of Eb2, CRM, Sales Force highly desirable
• Working group mailbox
• Problem solving and proactively identifying customer’s needs
• Work with a sense of urgency and customer focus
• Dynamic, enthusiastic and collaborative professional
• EDI experience not necessary but an asset
• Willingness to learn and join in an active, high energy and high performing team

I would like to submit my application for the order management representative opening. Please accept this letter and the attached resume.

In the previous role, I was responsible for support to co-workers to ensure the balance of workload is shared within the Order Management Department.

Please consider my experience and qualifications for this position:

• Answer inbound calls in a call center environment
• Emails, fax, order entry
• Working closely with the Distribution Center and Kinray Sales Representatives
• Requires adherence to Charter’s Code of Conduct
• Familiar with computer related programs such as MS Suite (Word, Excel, Power Point, etc), Internet, Intranet
• Logistics and customs experience is preferred
• Document customer interactions information within client , strengthening the link between the customer and the factory
• Build a professional relationship with customers to increase loyalty in the client’s products