Order Fulfillment Specialist Resume Samples
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Order Fulfillment Specialist Resume Samples
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TG
T Gerhold
Tomasa
Gerhold
9815 Mayer Overpass
Dallas
TX
+1 (555) 679 9987
9815 Mayer Overpass
Dallas
TX
Phone
p
+1 (555) 679 9987
Experience
Experience
Philadelphia, PA
Order Fulfillment Specialist
Philadelphia, PA
Cremin Inc
Philadelphia, PA
Order Fulfillment Specialist
- Identify process and systems improvements and participate on teams and coordinate ad hoc projects to improve and support Order Management
- Manage / perform Return Fulfillment for Claims, RMA, Buy back & FCO
- Manage /perform Operational Distribution
- Manage / perform Order fulfillment activities (Order to cash)
- Manage backlog of assigned open sales orders, ensuring that orders flow through the order fulfillment cycle quickly
- Become the main point of contact for the Sales team on plant specific questions. Monitor backorders to provide delivery dates
- Work closely with Materials, Manufacturing, Engineering, and Logistics to overcome road blocks and
Phoenix, AZ
Customer Order & Fulfillment Specialist
Phoenix, AZ
Kessler LLC
Phoenix, AZ
Customer Order & Fulfillment Specialist
- Work as a liaison between the customer, sales, product management, logistics for supply and demand, and other corporate personnel
- Global Trade Management Population and End User Undertaking and License Management
- Works on the basis of predefined contracts and frameworks. Some latitude to deviate from those conditions
- Provide clear & detailed quote/ order management communication to all affected stakeholders across the life cycle of the order
- Understand affected order management Performance Indicators – as critical measures of parts fulfillment excellence
- Manage Fusion/SAP/Siebel/SFDC/Incontact/Apropos on the daily basis ; Demonstrate
- Be responsible for inter-face as Inside Sales Specialist, Business Planning, and Product Manager Liaison
present
Phoenix, AZ
Senior Order Fulfillment Specialist
Phoenix, AZ
Mills-Braun
present
Phoenix, AZ
Senior Order Fulfillment Specialist
present
- Proven leadership within a license fulfillment processing team to mentor and assist others, suggest improvements
- Work in a timely manner in a team environment to prepare orders for customers which has a higher workload during the last 2 weeks during end of each quarter
- Perform order modification, order optimization for customers
- Manage order unblock: Delivery block release, sample orders release, export orders release
- Perform pre-release testing of Oracle and license generation systems
- Meeting or exceeding monthl y/quarterly performance objectives w ithin 6 months related to
- Operate with great attention to details; your job will involve reading sales contracts and ensuring that orders are consistent with contracts
Education
Education
Bachelor’s Degree in Business Management
Bachelor’s Degree in Business Management
Texas A&M University
Bachelor’s Degree in Business Management
Skills
Skills
- Aware of and comply with the GEHC Quality Manual, Quality Management System, Quality
- Multitasking ability with excellent organizational skills
- Good manual dexterity. Ability to work with small hand tools i.e. screwdrivers
- Strong working knowledge of Microsoft Office software products such as Excel and Word
- Ability to prioritize and manage multiple tasks with aggressive deadlines, while exercising good judgment
- Excellent attention to detail
- Ability to work independently and with a team in a dynamic and fast paced environment
- Typically 2 years or more professional working experience
- Ability to adapt to change and help increase efficiencies
- Knowledge to provide feedback to increase the efficiency of the order process
11 Order Fulfillment Specialist resume templates
Read our complete resume writing guides
1
Order Fulfillment Specialist With Swedish \ Danish & English Resume Examples & Samples
- Proactively manage logistic & manufacturing issues within the agreed timing and with focus on internal & external customer satisfaction
- Be responsible for local backlog & distribution management
- Act as a main interaction point between Carriers, Sales and Customers
- Cover the roll-outs for big customers from Logistic and Manufacturing side
- Contact point for internal customers on providing the order status and handling logistic & manufacturing escalations
- Responsible for arranging air-shipments, special delivery services, order prioritizations, Invoicing and others
- Liaise with Finance on Invoicing delivered orders
- Handle the overdue orders at the pre-production stage and ensure that they are released into the production
- Work closely with other departments on resolving problems
- Initiating & driving the process improvements for problematic areas
- Ensure that all reports are up-to date
- Drive towards the given goals
2
Order Fulfillment Specialist P Resume Examples & Samples
- Keep Order Book updated and properly allocated following established processes and tools. Identify and solve discrepancies on a daily basis
- Proactive Stock Management /Optimization
- Monitor and control Contract Execution
- Monitor and control Order Book Accuracy. OB Reporting
- DN Control & Manual DN Creation
- Monitor sales development, drive root cause gap analysis and develop solutions with other functions
- Studying Engineering, Business Administration
- Functional: 2 years of experience
- Industry: Ideally in Consumer goods
- English: 90%
- Local language: fluent
3
Customer Order & Fulfillment Specialist Resume Examples & Samples
- Order Management: Enter and modify orders by the customers request. Follow up and ensure timely delivery of orders. Organize and coordinate shipments when needed
- Customer enquiries: Answer customer enquiries both in writing and on the phone related to prices, stock availability, product and shipment documentation in a timely manner. Coordinate with the relevant cross-functional organizations to obtain accurate information
- Complaint management: Understand and log customer complaints, assign to the appropriate cross-function for investigation and follow up till resolution
- On-going documentation: Ensure reliable and accurate documentation of customer enquiries in the customer relationship management tool
- Customer partnership: Maintaining high quality relationship with dedicated customers and inform them about promotions, buying opportunities
- New customers: Ensure that new customers are setup in the system in a compliant and timely way
- Has Bachelor's degree from an accredited university or college - or equivalent
- Speaks fluent English and German
- Can navigate their way through Microsoft Office applications (especially Excel)
- Has great communication skills
- Has cultural and commercial sensitivity
- Has problem solving skills, ability to make action orientated decisions
- Can understand processes, handle complexity and organize effectively
4
Customer Order & Fulfillment Specialist Resume Examples & Samples
- On-going documentation: Ensure reliable and accurate documentation of customer enquiries in the customer relationship management tool, and also handle region specific documentation (foreign trade documents, commercial certificates, letter of credit)
- The ideal candidate
- Speaks fluent English and Turkish
- Is flexible and stress resistant
- You’re really excited about working with customers and colleagues from the Middle-East and Africa region
- You prefer challenges and you are not afraid to share developmental ideas
- You have previous experience in customer care, in foreign trade, export processes, sales or logistics
- You speak Hungarian
5
Order Fulfillment Specialist Resume Examples & Samples
- Accountability for Order Fulfillment OTC performance for Gold / Silver/ Bronze customers
- Customer Service project coordination (ex: VMI, EDI for its customer….)
- Manage order unblock: Delivery block release, sample orders release, export orders release
- Partial order handling / back order closing
- Customer orientation, performance motivation, communication skills
- Accountability, proactive thinking, flexibility
- Cooperation skills to work together with MBS
6
Senior Order Fulfillment Specialist Resume Examples & Samples
- Preferred skill(s): Customer Satisfaction focus, above average IQ, quick-learner, knowledge in Oracle; previous experience in supply chain, inventory or planner
- With 3-4 years of working experience in the related field is required for this position
- Graduate of any 4 year course preferably related to Business
- Required Language: English
- Required skill(s): Internet Savvy, English Proficient. Attention to details
- With good communication skills
- Comfortable working in an extremely fast-paced setting with proven ability to take initiative in an environment with ambiguity
7
Customer Order Fulfillment Specialist Resume Examples & Samples
- Prepares export documents as required to support international shipments
- Interacts with customers, communicating to and resolving issues around fulfilling their orders and negotiating alternative plans for delivery
- Monitors inventory levels of related products, notifying production control manager of impending shortages
- Reviews inventory levels of related products in distribution centers and schedules inventory transfers to replenish shortages as well as alerts respective production control manager of any supply issues
- Supports manager, customer order fulfillment as required
8
Order Fulfillment Specialist Resume Examples & Samples
- Provide customers with outstanding service by responding in a timely manner
- Order accuracy is consistently met or exceeded
- Attention to diligent work ethic
- Ability to focus on multiple tasks and projects in a fast-paced and ever-changing environment
- Strong understanding of customer satisfaction (internal and external)
- Solid computer skills including internet, MS Windows and MS-Office
- Open to CHANGE
- Min 2 to 5 years experience in sales or service administration and business processes
- Kaufmännische Ausbildung
- Microsoft Office Experience (Word, Excel)
- Language skills : German, English
- Confident with tools like Oracle, Internet Store, Sales Force
- For Export : good knowledge of export requirements and rules
- Interest for High-Technology products
9
Order Fulfillment Specialist Resume Examples & Samples
- Responsible for all order management and reporting activities for designated business area(s)
- Communicate, interact, and collaborate with other functions (Sales, business areas, Credit, cross functional teams) via written and verbal means as well as in person wherever applicable, to expedite the resolution of requests and/or escalations
- Responsible for managing on-line store order generation and training, order entry, expediting, price confirmation and enforcement of SOX compliance for designated business area(s)
- Consistently enhance customer experience through the highest service - delivery of accuracy by meeting 98% average quality and timelines and adhering to process service levels
- Responsible for support of designated sales return authorizations, defective product returns and mis-shipments
- Some light travel may be necessary
- The successful candidate must have experience in providing high quality administrative support and ability to multi-task
- The successful candidate must have the ability to work independently and as part of a team, require sound judgment in resolving issues or making recommendations, and be proactive with a strong attention to detail. Must have an internal drive for customer service, provide an elevated level of service for internal and external customers and excellent written/oral communication skills
- Candidate should be flexible to work non-standard hours, and be available to do some light travel when necessary
- The successful candidate should have an Associate degree, Bachelor degree preferred, and a minimum of 3-5 years’ experience in order management or contract administration, preferably in a multi-national public company
- Candidate must possess a bove average analytical skills, comprehension, and problem solving skills
- Intermediate technical ability required
- Project management or process implementation experiences a plus
- This individual should possess good people skills, strong interpersonal and cross-functional skills since candidate will often require coordinating with people working in other disciplines over which there is no direct authority
10
Order Fulfillment Specialist Resume Examples & Samples
- Responsible for all order management and reporting activities for designated business unit(s)
- Communicate, interact, and collaborate with other functions (sales, business areas, credit, cross functional teams) via written and verbal means as well as in person wherever applicable, to expedite the resolution of requests and/or escalations
- Accountable for timely and accurate sales order process including, but not limited to, order entry, expediting, price confirmation and enforcement of SOX compliance for designated business unit(s)
- Responsible for support of designated sales return authorizations, defective product returns and misshipments
- Manage Trimble Store orders and support dealers through facilitating accurate on-line order generation
- Provide customer support as needed regarding sales order status, and general guidance on available Trimble resources
- Candidate should have an Associate degree with 1-3 years experience and a solid proven track record in customer service/order administration, preferably in a multi-national public company
- Fluent in English – written and oral
- Bachelor’s degree is preferred. Intermediate technical ability required
- Project management or process implementation experience a plus
11
Senior Order Fulfillment Specialist Resume Examples & Samples
- Participation in regular internal service meetings. (Example Supply Chain 99, Invoice Accuracy root cause analysis, others)
- Close alignment with Sales & Logistics on quantities sellable
- Support product portfolio transitions across all categories
- Ensure alignment of plan against the actual results
- Support on product transformation and/or project launches (example co-packing orders)
- Perform order modification, order optimization for customers
- Availability check and quota management
- Follow up open orders due pricing (sales operations), order on hold (credit, other), etc
- Support on projects related to improve the Case Fill Rate, Invoice Accuracy and Cost 2 Serve, Minimum Order Quantity, and others
- Strong customer service experience with minimum of 5 years
- Graduate of Business Administration, Engineering or Logistics
- Fluent Spanish and English
- Excellence verbal and written communication skills
- Basic understanding of Supply Chain Management
- Full understanding of Order to Cash cycle
- Knowledge in Computer Operating Systems (pref SAP and Microsoft Office)
- Customer orientation and performance motivation
- Process management and planning skills
- Collaborative and good communication skills
12
Order Fulfillment Specialist Resume Examples & Samples
- On Time Shipment (SCOT) to Distribution and/or the Customer site
- Participate in process improvement projects in the fulfillment operation, to include identification, root
- Participate in projects to improve the order fulfillment processes
- Partner with NPI/Engineering teams to drive specific elements in product configuration to optimize
- Bachelors Degree OR High School Diploma/GED and 2 years operational experience
13
Order Fulfillment Specialist Resume Examples & Samples
- Processing sales orders in an accurate and timely manner using Saleforce.com and NetSuite
- Identify process and systems improvements and participate on teams and coordinate ad hoc projects to improve and support Order Management
- Enter and troubleshoot sales orders in a complex configure-to-order environment including hardware, software and service, while adhering to company policies
- Support sales team and partners by phone and e-mail by creating accurate and timely sales quotes
- Demonstrate the ability to understand the relationship between Saleforce.com, NetSuite, and home-grown system
- Manage backlog of assigned open sales orders, ensuring that orders flow through the order fulfillment cycle quickly
- Resolve discrepancies and order issues across departments quickly to meet target lead times and participate in producing metrics
- Ability to manage a high volume of email requests
- Work with internal/external auditors
- Serve as back-up for Revenue Operations Analysts
- Help prepare/update desktop procedures
- 4+ years of recent Order Management experience
- Experience with NetSuite and Salesforce.com a plus
- Fluent in English, French will be a plus
- Additional languages such as Dutch, German or French is a plus
- Proficient with Microsoft Excel, Word & Outlook
- Solid written and verbal communication skills
- Attention to accuracy and customer service orientation
- Excellent time management and problem solving skills in a high change fast paced environment
- LI-RG1
14
Order Fulfillment Specialist Resume Examples & Samples
- Using TMS (Transportation Management System) and logistics expertise to utilize the optimum mode of transport for shipments
- Position may or may not manage employees
- Knowledge and understanding of International Trade Compliance, identify, report and resolve any trade compliance issues
- Knowledge of operating within security programs such as CTPAT and AEO to ensure that warehousing, packaging and transportation requirements are met
- Experiences on operational logistics, import/export and/or customs expertise
15
RE Lead Customer Order & Fulfillment Specialist Resume Examples & Samples
- Bachelor's Degree from an accredited college or university
- Minimum of 3 years of customer service, parts management or material control experience including a minimum of 3 years of data analysis experience with Excel
- Wind turbine field service or spare parts fulfillment experience
- Strong customer interfacing experience and skill set
- Order management ERP experience
- Strong Microsoft Excel and PowerPoint skills
- Ability to identify and resolve customer issues
- Proven strong work ethic, self-driven and result oriented to meet and exceed objectives
- Ability to communicate effectively and work successfully in matrix and multi-cultural environment
- Adaptable / Flexible - being open to change in response to new information, different or unexpected circumstances
- Accept and comply with GE Integrity policies
16
Planner & Order Fulfillment Specialist Resume Examples & Samples
- Monitors key elements of the supply chain to ensure the CM’s are executing to the agreed build schedule and shipping commitments
- Ensure CM is driving to the latest forecast provided monthly or weekly depending on customers plan with no AOS risk or shortages of materials
- Ensure CM in compliance to commitments and escalates to management as required to ensure schedule attainment
- Facilitates changes to the schedule arises and secures new commitments from CM as changes to the schedule are made
- Responsible for inventory control & maintenance of inventory at acceptable levels of materials at CM sites
- Requires to be in regular contact with customers in Asia regions and Europe as when necessary based on orders commit schedule and provides timely support/ service to customers for schedules changes ( e.g. pull in delivery ) when requested
- Generate 13 weeks supply / demand reports that is aligned with CM for their supply commit throughout the 13 weeks horizon
- Work with customers to identify optimum inventory levels with CM and external suppliers to align with corporate inventory goals
- Monitor ECO implementation effected on products shipping to customers and responsible for the planning of supply which are no impacted with phase out / in of new revision
- Escalates to management as needed to secure support to resolve barriers in order to fulfill shipments attainment
- Supports corporate plan on quarter end revenue shipments attainment
- Works closely with the global supply chain CM’s to develop and ensure tier two and tier three customers compliance to flexibility requirements
- Bachelor’s degree and min. 2 years working experience in manufacturing industries
- Minimum three years applicable related experience, preferably in production planning / customer support
- Fluent in communicating in English – both written and oral. Speak clearly in English as job require to converse in English with team members in US. Hands on experience with Oracle to include ERP
- Knowledge of BOM structures, ECO planning and implementation processes – To perform this job successfully, an individual should have strong knowledge of Spreadsheet software and Word Processing software
- Production planning & purchasing experience
- Good Knowledge of both Oracle R12 & SAP is a plus
- Customer support experience Contract manufacturing experience in high tech industries
17
Customer Order & Fulfillment Specialist Resume Examples & Samples
- Facilitate order management - process order intake, input into internal systems
- Connect to customer portals and systems
- May support forecasting, billing and collection activities
- Key contact for customer inquiries
- Work with operations to understand and communicate commits and status to customers
- May also engage in sales activities for assigned customers
- Discusses consequences of changes in products and processes for the own team in the organization
- Works together with people from the business unit
- Targeted clients
- Contracts are predefined and a framework of conditions is set and followed
- Bachelor's degree from an accredited university or college (or a high school diploma / GED with significant experience in Services)
18
Order Fulfillment Specialist Resume Examples & Samples
- 6 years of experience in similar role
- Enterprise Resource Planning (ERP) experience preferably with SAP
- Must be able to use Microsoft Excel and Outlook
- Must be good communicator
- Must be good at multitasking
- Prefer some Order Processing experience managing customer quote requests and customer orders
- Must be great at communicating both internally and externally
- Some direct customer contact so commercial experience dealing with end customers is important
19
Customer Order & Fulfillment Specialist Resume Examples & Samples
- Key contact for customer inquiries. Work with operations to understand and communicate commits and status to customers
- Major contribution to the development of an operational year plan for own department activities of the team
- Suggests improvements in products, processes and procedures
- Global Trade Management Population and End User Undertaking and License Management
- Provide pro-active support to the wider PM community
- Works on the basis of predefined contracts and frameworks. Some latitude to deviate from those conditions
- Expedites orders where necessary
- Bachelor's degree from an accredited university or college (or a high school diploma / GED with experience in a Customer or Account Services role) or equivalent knowledge and experience
- Strong IT skills
- Ability to extract, manipulate and understand data
- Understanding/experience of US/UK License requirements
20
Order Fulfillment Specialist Resume Examples & Samples
- Actively uses customer order databases (Oracle and Scopus) for data entry and processing of information used to track order information, as well as the license generation system for generation of license keys, in addition to online export control checking for every order
- Prepares license files in a license generation system through the manual entry and further adjustment of license key information based on translating order specifications and implementing published fulfillment rules
- Works in a timely manner in a team environment to prepare orders for customers, and has flexibility for overtime required at end of each quarter
- Communicates with various cross-functional groups to resolve outstanding fulfillment issues with respect to an order
- Acts as a subject matter expert in support of license file information for groups outside of Distribution Processing
- Performs pre-release testing of Oracle and license generation systems
- Associate Degree desirable
- 2+ years experience in an order fulfillment/distribution environment desirable, involving data entry and order preparation
- Strong computer skills required as various database systems for license generation, data entry, and software production will be required on various computer systems
- Experienced in working in a team environment and directly with internal customers
- Excellent and professional written and verbal communication skills
- Ability to work under tight deadlines, particularly in the last 2 weeks of each quarter
- Demonstrated ability to handle multiple priorities
- No travel required
21
Order Fulfillment Specialist Resume Examples & Samples
- Experience with Windows and/or Linux operating systems
- Demonstrates verbal and written communications skills
- Co-op or internship program enrollment is mandatory
- Service oriented, analytical and problem solving skills
- Knowledge of logistics, supply chain management and order fulfillment
- Knowledge of Generally Accepted Accounting Principles (GAAP); revenue / cost accounting
22
Order Fulfillment Specialist Resume Examples & Samples
- Receive mobile units, accessories, components and complete and distribute appropriate reports
- Coordinate assembly of installation kits with several different vendors
- Provision, program and complete bench tests of GPS units, as well as programming and preparing replacement units
- Ship mobile units, supplies and paperwork to customers or installer groups according to preset deadlines
- Monitor inventory of installation supplies and completed installation kits
- Provide manager with inventory status to ensure adequate levels are maintained to meet the needs of the business
- Prepare Vehicle Inspection/Identification Sheets
23
Order Fulfillment Specialist Resume Examples & Samples
- Responsible for working with sales to monitor, audit, and process orders
- Monitor, assign and track open orders through the sales cycle and notify sales team
- Responsible for order entry, price confirmation and enforcement of SOX compliance
- Manage customer accounts with sales to include setup, credit lines, non-standard payment terms
- Communicate, interact and collaborate with sales and other functions via written, verbal, as well as in person
- Monitor orders in multiple systems: Oracle, Salesforce, and legacy database, to customer, to remove obstacles and expedite solutions for shipment of all sales orders
- Call customers to obtain credit card information for credit card orders
- Notify sales and update customer relationship database with UPS tracking numbers to validate physical and virtual shipments
- Monitor daily accounts receivable and apply payments to service contracts
- Assist with Demo orders
- Track and assist with software transfer request
24
Order Fulfillment Specialist Resume Examples & Samples
- Accurately enter customer Purchase Orders into ERP system
- Accurately verify sales orders to customer POs, processing in timely manner
- Interpret data received to accurately process orders
- Process invoices, sales order confirmations, commercial invoices for customers
- Verify accuracy of order entry and open orders
- Knowledge of standard office equipment and procedures
- Intermediate Microsoft Office skills
- Intermediate computer skills to include Internet searches, email, calendars
- Demonstrated data entry skills and accuracy
- Ability to learn software applications necessary for the job
- Ability and willingness to work in a team environment and across departments
- Ability to handle multiple tasks with tight deadlines and changing priorities in a calm, competent manner
- 1 year of job specific experience
- 1 year of customer service experience
25
Order Fulfillment Specialist Resume Examples & Samples
- Partner with Sales, Client Services, IT, our third-party EDI partner, and customer EDI teams to support new and existing EDI activity
- Coordinate all EDI activity within Client Services, Accounting, and Fulfillment
- Coordinate set-up, mapping, testing, troubleshooting, and validation of new EDI customer partnership relationships
- Process, monitor, and troubleshoot day-to-day transactions with EDI enabled customers
- Minimum of 2-3 years of EDI (Electronic Data Interchange) experience
- ERP (Enterprise Resource Planning) experience a must
- Computer proficiency with ability to use Microsoft Office
- Must have excellent communication skills (verbal and written) with an emphasis in customer service
- Must be able to present a professional image, utilize sound judgment, discretion and maintaining confidentiality is mandatory
- Must be organized, detail oriented, and ability to multi-task in fast paced environment
26
Order Fulfillment Specialist Resume Examples & Samples
- Bachelor degree in business administrative or other related
- 2-3 years’ experience in order management field. Preferable in Food / Consumer product
- Problem-solving skills, self-motivated, positive thinking and willing to work under tight schedule and pressure
- Ability to handle customer query and complaint
- Knowledge in SAP is preferred
- Good knowledge in preparing and summarizing data using Microsoft Excel
27
Order Fulfillment Specialist Resume Examples & Samples
- Prior experience with an insurance company
- Experience in auditing claims litigation
- Experience with handling conflict from law firms on the phone
- Ability to be in the Hartford, CT office (M-F) –if only wants to WFH we may consider it.Search Jobs US
28
Customer Order & Fulfillment Specialist Resume Examples & Samples
- Manage and execute customer orders related to MSA, CSA, CM&U, New Units, Field Services and non-contractual corrective and preventive maintenance transactions of spare parts for reciprocating engines
- Administer all fulfilment related activities including monitoring the orders status to ensure timely execution, documents creation, shipment tracking, sales recognition, documents management and archiving functions
- Responsible for total ownership of Order documents regarding accuracy, clarity, quality, and timelines
- Must strive to meet all Customer request dates, reduce processing cycles and keep backlog of orders to a minimum
- Must have customer centric attitude, strive for effortless, consistent and personalized interactions with customers
- Communicate with Sourcing, Warehouse and Logistics teams and obtain commitments regarding short cycle demands and customer escalations
- Understand all Customer Special Requirements, communicate to and follow up with those responsible for all accurate and complete fulfilment
- Follow EHS rules and warn others to follow the rules, execute mandatory EHS trainings and immediately report the incidents and near misses as required
- College or university degree in Economics, Logistics or Engineering
- Significant work experience in Customer Service
- Advanced knowledge of export & import regulations, terms and processes is an advantage
- Strong Customer Service mindset
- Excellent communication skills, self-motivated, and ability to handle multiple priorities
- Ability to perform in a team environment
- Self-starter, capable of working with minimum supervision
- Advanced command of English
- Proficiency in Microsoft Office applications – Outlook, Excel (Vlookup, IF formulas, advance filtering, pivot tables), Word and Powerpoint
- Work experience in international trading
- Technical degree and familiarity with the Energy Industry
- Russian language knowledge is an advantage
- Six Sigma trained and certified Green/Black Belt (only for GE EEs)
- Integrated Management Systems knowledge (pref. ORACLE)
29
Order Fulfillment Specialist Resume Examples & Samples
- Manage / perform Order fulfillment activities (Order to cash)
- Collaborate/drive with internal teams process improvements and identify process gaps
- Manage / perform Return Fulfillment for Claims, RMA, Buy back & FCO
- Manage /perform Operational Distribution
- 3 – 5 years relevant experience is required
- Advanced practical qualification in logistics is required
- LI-BF1
30
Customer Order & Fulfillment Specialist Resume Examples & Samples
- Speaks fluent English and Russian
- Has a can-do attitude
- You’re really excited about working with Eastern European customers and colleagues
31
Customer Order & Fulfillment Specialist Resume Examples & Samples
- Speaks fluent English and Polish
- Has can-do attitude
- You’re really excited about working with Polish customers and colleagues
32
Order Fulfillment Specialist Resume Examples & Samples
- Processing a high volume of transactions, including on-line store orders, manual orders, expediting, price confirmation, w ith proficiency and accuracy w hile enforcing all applicable financial compliance policies
- Meeting or exceeding monthly/quarterly performance objectives within 6 months related to
- Candidate should be flexible to work non-standard hours
33
Senior Order Fulfillment Specialist Resume Examples & Samples
- Accountable for the day-by-day Promo fulfillment process and Order Fulfillment / ATP process
- Coordinate the promo activities within CS&L together with key supply and sales stakeholders and leads weekly promo reviews. Monitors sales promo forecast versus promo orders received from customers
- Support the orderfulfillment activity (DATP) in order to secure continuity of the fulfillment process
- Contribute to excellent CSL performance by proactive monitoring of stocks, instruct CFF and Copacking in the make to order of promotions, bottleneck & escalation management, conducting root cause analysis and initiating x-functional actions to prevent incidents in the future
- Accountable for managing product allocations. Align with sales on split proposals, provide daily status, coordinate action plan
- Lead the post-evaluation of promotion activities together with CS&L, Promo Team and Sales (promo forecast accuracy, service level)
- Monitor the CS&L promotion KPI’s and share performance results with Sales ; identify action plan
- Represent Promo/Order Fulfillment in all Categories / Sales / PCM project meetings
- Develop & implement continuous improvement programs and CS&L projects with purpose to increase cost and efficiency within the supply to order flow
- Bachelor or master degree with minimum 3 year experience in Supply Chain management
- Good knowledge of Excel, SAP ; ideally good knowledge of total CS&L work system
34
Order Fulfillment Specialist Resume Examples & Samples
- Perform accurate and timely (within the goal set by management) order entry into Oracle system to allow effective performance to customer requirements
- Raise purchase order, monitor and expedite delivery with other factories and external suppliers; review supplier’s acknowledgement to ensure order accuracy
- Perform all task associated with the proper and timely administration of open orders to meet contract obligations
- Act as liaison person to assure timely and efficient administration of orders
- Review spare parts/order/replenish/manage parts for SEAT customer and Singapore service center
- Raise invoicing and Delivery Notes for shipment to customer
35
Order Fulfillment Specialist Resume Examples & Samples
- Expertise/Experiences
- At least 3 years of experience in customer service /supply chain environment
- Proficient understanding and effective utilization of ERP and computer skill
- Competencies : Customer & Service orientation, Initiative, Collaboration
36
Senior Order Fulfillment Specialist Resume Examples & Samples
- Working with sales organization and assisting them with quotes creation
- Making sure that customer orders are valid and ready to book
- Process orders in SFDC and provision products credentials; troubleshoot sales orders in a complex configure-to-order environment including hardware, software and service, while adhering to company policies
- Responding to customer and partner inquiries
- Promoting and maintaining positive customer relations
- Processing customer invoices
- Identify process and systems improvements and work on ad hoc projects to improve and support Order Management
- Working with revenue accounting and legal teams to determine documentation needs and process design for non-standard orders
- Operate with great attention to details; your job will involve reading sales contracts and ensuring that orders are consistent with contracts
- Communicate efficiently with sales, revenue accounting, legal and other teams
- Comfortable managing a high volume of email requests
- Can operate in intense environment of the quarter close and tight deadline
- Excellent time management and problem solving skills in a high change and fast paced environment
37
Customer Order & Fulfillment Specialist Resume Examples & Samples
- Speaks fluent English and Italian
- You’re really excited about working with Italian customers and colleagues
- You speak any other language besides Italian and English
38
Customer Order & Fulfillment Specialist Resume Examples & Samples
- Owns day to day responsibility for customer service including
- Bachelor Degree in Business (Operations/Supply chain focus) or relevant experience in after sales care and customer support with customer liaison skills
- Caring attitude to customers, communicate effectively with a wide range of individuals and have good organizational skills
- Experience of office administration procedures
- Demonstrate an understanding of customers’ needs and commitment to quality of continuous service
- Ability to work well in a team essential
- Must be computer literate in Word, Excel and Oracle and other order mgmt. systems such as Oracle
- Broad knowledge of GE Transportation products
- Manage time effectively and prioritize work to meet deadlines. Accustomed to working unsupervised and under pressure, dealing with conflicting demands
- Willingness to undertake the many varied duties vital to this position and keen to adopt new challenges
- Must understand and comply to GE and customer site safety regulations and PPE when on customer site
- Hold the appropriate entitlement to work in Australia
- Six Sigma Green Belt
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Customer Order & Fulfillment Specialist Resume Examples & Samples
- Speaks fluent English and Spanish
- You’re really excited about working with Spanish customers and colleagues
- You speak any other language (Portuguese is preferred) besides Spanish and English
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Customer Order & Fulfillment Specialist Resume Examples & Samples
- Speaks fluent English and Swedish
- You’re really excited about working with customers and colleagues from the Nordic region
- You speak any other Scandinavian language besides Swedish
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Order Fulfillment Specialist Resume Examples & Samples
- Update/maintain spreadsheets tracking product shipments
- Validate min/max data inventory data from Oracle and place weekly material orders as appropriate
- Review receiving documentation to ensure timely payment of suppliers
- Review PDI MRP data against manufacturing capacity, including inventory and yield data
- Provide delivery/status information to production/engineering as required
- Data entry and other general clerical duties
- Perform other duties and/or special projects as assigned
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Customer Order & Fulfillment Specialist Resume Examples & Samples
- Focus on customer parts fulfillment through quote / order cycle acceleration; work quickly, accurately, and effectively to resolve customer issues
- Interface with internal & external customers on a daily basis to meet fulfillment needs for quotes and orders, meeting quarterly sales and cash targets, and customer deadlines
- Drive fulfillment processes across critical enabling cross-functional teams to support customer delivery expectations (including Engineering, Pricing, Shipping, Factories, Commercial and Field Teams)
- Manage Order-to-Remittance (OTR) for external assigned customers (Electrical Distributor, Original Equipment Manufacturer (OEM) and Retail accounts)
- Act as the voice of the customer for escalations relating to orders and parts delivery
- Manage shortages and returned material while supporting the business inventory & quality strategy
- Enhance and maintain internal and external customer relationships
- Support system enhancements and key initiatives that affect parts fulfillment operations
- Provide clear & detailed quote/ order management communication to all affected stakeholders across the life cycle of the order
- Understand affected order management Performance Indicators – as critical measures of parts fulfillment excellence
- Manage order data quality across the life cycle of order
- Minimum of 5 years of experience in an operation, supply chain, manufacturing or customer fulfillment / services role
- Process & detailed oriented
- Proficiency in Microsoft Office Software
- Experience using case management or contact management system
- Strong, passionate Customer Service excellence advocate
- Basic knowledge of GE Industrial Solutions material part numbers and part functionality
- Ability to work with multiple and competing priorities in a fast-paced environment
- Strong teaming skills - can do attitude
- Ability to succeed in a team environment and across a matrixed organization
- Strong communication skills and self-motivated
- Demonstrated process skills, willing to be change agent
- Solid problem solving techniques
- Knowledge of Manufacturing / Sourcing operations
- Knowledge of SAP or other ERP based software
- Familiarity with the Energy or Telecommunications industry
- Green Belt or equivalent quality certification
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Reliability Order Fulfillment Specialist Resume Examples & Samples
- Primary Customer Service contact for Field Sales Offices, Local Business Partners, Distribution Centres, and other Support Groups within the Supply Chain
- Receive and enters 475/375 and MHM Purchase orders via e-mail from Local Business Partners, Emerson divisions and customers Worldwide
- Ensures that orders are screened, entered and scheduled accurately based on the availability of material and/or incoming supply of material and according to the specific rules on trade and embargo compliance
- Coordinate with Supply Chain Team with regard to material availability to ensure that we meet customer’s drop dead date while optimizing inventory levels at our Distribution Centres
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Order Fulfillment Specialist Resume Examples & Samples
- Track and follow up of known issues and important orders on a daily basis
- Review all orders for inventory availability and delivery date requirements. Insure that customer and Sales are informed of production and transportation delays
- Work as liaison for customer communication between our freight, inventory, and production teams
- Review of orders to ensure that information is correct. Coordinate and resolve customer pickup issues
- Become the main point of contact for the Sales team on plant specific questions. Monitor backorders to provide delivery dates
- Experience with Oracle or similar ERP system
- Bachelor’s degree in Supply Chain Management/Business or equivalent experience preferred
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Order Fulfillment Specialist Resume Examples & Samples
- Preferred:1 year experience in an inventory, logistics or shipping function
- Strong working knowledge of Microsoft Office software products such as Excel and Word
- Ability to utilize all of Fleetmatics’ products and systems
- Administrative experience and strong ten-key skills
- Good manual dexterity. Ability to work with small hand tools i.e. screwdrivers
- Moderate lifting required. Normally, no more than 30 lbs
- Willingness to work flexible hours (or overtime if business permits)
- High energy, self-starter who is driven to succeed
- Ability to prioritize and manage multiple tasks with aggressive deadlines, while exercising good judgment
- Ability to work independently and with a team in a dynamic and fast paced environment
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Order Fulfillment Specialist Resume Examples & Samples
- Experience providing administrative support to an inside and outside sales teams
- The candidate will be proficient in the use of databases, support tools and G suite
- Ability to troubleshoot, consult, and resolve/escalate applications that support order entry process
- Knowledge to provide feedback to increase the efficiency of the order process
- Experience with Oracle and Salesforce is preferred
- Team player in a fast paced environment
- Ability to adapt to change and help increase efficiencies
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Order Fulfillment Specialist Resume Examples & Samples
- College or University degree with 2-3 years of work experience. Experience in a Customer Service related position or in the chemical industry will be considered an advantage
- Experience with ERP systems or sales support is considered an advantage
- Fluent English, good level of Russian
- Ability to travel for business up to 5% of time
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Order Fulfillment Specialist Resume Examples & Samples
- Accurate adjustments to inventory stock
- Pick / pull items with high level of accuracy
- Package customer orders appropriately for domestic and international shipments
- Ship orders domestically and internationally
- Create shipping documentation for domestic and international shipments
- Communicate directly with other departments via email and provide information requested
- Ship all available orders daily to maintain a high on time ship rate
- Package orders to ship to customers
- Invoice orders in company system
- Ship orders with Fedex and DHL system – domestically and internationally
- High School Degree
- Typically 2 years or more professional working experience
- Must be able to use a computer with previous work experience in MS Outlook and Excel
- Proficient typing skills
- Excellent interpersonal skills with the talent for teamwork
- Exceptional attention to detail and accuracy
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CSO Order Fulfillment Specialist Resume Examples & Samples
- Knowledge Base maintenance
- Outsourced Call Centre Support on training, briefing, system
- All order fulfillment from Call Centre
- Call Centre Fulfillment Reports Generation, Daily Forecast and Month End Statistics
- Call Centre performance monitoring and reports
- Execute initiatives to uplift call centre performance and quality
- Handle escalated complaints from Call Centre
- Call Centre Billing Report
- Update marketing promotion list (eg: promo code, expired/active)
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Senior Order Fulfillment Specialist Resume Examples & Samples
- Responsible for managing on-line store order generation and training, order entry, expediting, price confirmation, product information and general trouble shooting for cusotmers and resellers
- Update and create special process requirements on shared data application and drive process improvements initiatives
- Meeting or exceeding monthl y/quarterly performance objectives w ithin 6 months related to
- Must have experience in providing high quality administrative support and ability to multi-task
- A proven track record in order management or customer service, preferably in a multi-national public company required
- The candidate will be proficient in the use of databases, support tools and the Microsoft Office software suite. Experience with Oracle is highly preferred
- Technical ability required to trouble-shoot, consult, and resolve/escalate Trimble Internet Store and internal software application questions
- Candidate must possess above average analytical skills, comprehension, and problem solving skills. Intermediate technical ability required. Project management or process implementation experience a plus
- The successful candidate should have a Bachelor degree, and a minimum of 3-5 years’ experience in order management or contract administration, preferably in a multi-national public company
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Senior Order Fulfillment Specialist Resume Examples & Samples
- Become a subject matter expert in support of license file information within the Distribution team as well as for groups outside of Distribution Processing, including mentoring and guiding other members of Distribution
- Actively use customer order databases (Oracle and Sales Force) for data entry and processing of information used to track order information, as well as the license generation system for generation of license keys, in addition to online export control checking for every order
- Prepare license files in a license generation system through the manual entry and further adjustment of license key information based on translating order specifications and implementing published fulfillment rules
- Perform 1st Distribution audit on orders to ensure accuracy of license file, physical and email contents, and Oracle/Scopus information, as a backup to the Distribution Audit Team
- Contribute to the creation of documentation within the Distribution Processing Team
- Work in a timely manner in a team environment to prepare orders for customers which has a higher workload during the last 2 weeks during end of each quarter
- Communicate with various cross-functional groups to resolve outstanding fulfillment issues with respect to an order
- Perform pre-release testing of Oracle and license generation systems
- 3+ years experience in an order fulfillment/distribution environment desirable, involving data entry and order preparation
- Proven leadership within a license fulfillment processing team to mentor and assist others, suggest improvements
- Ability to become a subject matter expert and key go-to person as a backup to the Supervisor
- Strong knowledge and experience in using MS Office tools such as Excel, Word and Outlook
- Experience in using order entry systems for the processing of orders for customers
- Experience in working in a team environment and directly with internal customers
- Ability to work well with limited supervision
- Some overtime will be required, especially at end of quarter
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Regional Customer Order Fulfillment Specialist Resume Examples & Samples
- Responsible for demand planning for a subset of customers
- Review and capture customer demand
- Align with customers on near-term demand issues (SKU by week)
- Use and maintain Demantra
- Research demand planning issues with customers
- Participate in monthly meeting with Commercial team on size/shape customer plan
- Participate in monthly consensus demand meeting with Commercial, Demand and Finance teams
- Responsible for customer fulfillment for a subset of customers
- Support customer orders and change requests in the portal
- Resolve EDI transaction errors
- Help customers when issues arise relative to a new product or graphics order
- Input filling schedules (near-term forecasts) into JDE to help plants know what to run on a monthly basis
- Track and distribute promotional information to plants
- Facilitate new graphics requests from customers by coordinating with Commercial and Graphics teams
- Build relationships and manage communications with customers
- Regular engagement with Commercial team around customer issues and requests
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Order Fulfillment Specialist Resume Examples & Samples
- Experience with Lean Manufacturing, just-in-time, and KANBAN principles and process flows, and be able to apply knowledge
- Shipping general overview knowledge
- Import/Export process
- Logistics process
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Customer Order & Fulfillment Specialist Resume Examples & Samples
- Bachelor’s Degree from an accredited university or college with a major in a business related field ie. Business Mgt, Business Admin, Marketing, Supply Chain Mgt, etc (OR a high school diploma / GED with a minimum of 4 years in a Project Management/Customer Facing position)
- Knowledge of industrial applications for product lines including DC Power, ATS and UPS products
- Knowledge of DC Power, ATS and UPS services and project management tied with those product families
- Experience using SAP (PE3 / ECC) or other ERP system such as Oracle
- Strong sense of priority
- Ability to work independently and as a strong team player
- Sound business acumen, with Lean Six Sigma certification or familiarization
