Operations Manager Senior Resume Samples

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M Paucek

Maybelle

Paucek

9615 Pfannerstill Forge

Chicago

+1 (555) 825 7110

9615 Pfannerstill Forge

Chicago

Phone

p +1 (555) 825 7110

Experience Experience

Detroit, MI

Senior Manager, Email Operations

Detroit, MI

Green Inc

Detroit, MI

Senior Manager, Email Operations

Develop and manage solutions for automated, triggered and ad hoc email marketing programs
Proficient with MS Office, HTML, SQL (working) and a solid track record of working with ESPs
Manages Marketing expenses in order to ensure that they are within budget parameters
Collaborate with internal and external teams to develop solutions for new email programs, non-standard tests and special initiatives
Manage a database of 100MM+ email records and associated data attributes
Manages local promotions, events marketing, and coordinates with Direct Sales staff
Oversight of enterprise-wide operations including guidelines, process and management of our ESP (Oracle Responsys) vendor

Detroit, MI

Senior Manager, Viper Operations

Detroit, MI

Balistreri, Renner and Howell

Detroit, MI

Senior Manager, Viper Operations

Work closely with product owners, domain-specific scrum masters and staff to groom, prioritize, and execute sprint stories from the Backlog
Provide senior leadership in both Ops & Engineering with broad visibility into the Backlog as well as sprint outcomes
Identify, communicate & manage dependencies, risks, & mitigation plans
Familiar with the agile development methodology
Manage multiple projects and initiatives at the same time
Knowledge of environment provisioning and deploying tools (VMWare,Puppet)
Bringing new technical ideas and processes, in keeping with latest industry trends, to fruition by prototyping and incorporating them into the platform

present

Dallas, TX

Senior Manager of Operations Overnight

Dallas, TX

Hauck-Nolan

present

Dallas, TX

Senior Manager of Operations Overnight

present

Improve and/or create, document and implement procedures to help develop teams
Develop quality and productivity improvement capabilities that will improve services and effectiveness
Provide technical and statistical expertise
Process Improvement
Hands-on, "get-it-done" attitude; takes ownership and executes changes
Directly manage and lead team leads and a team of at least 50 associates
Define performance metrics for measurement, comparison, or evaluation for the overnight shift

Education Education

Bachelor’s Degree in Computer Science

Kennesaw State University

Bachelor’s Degree in Computer Science

Skills Skills

Advanced knowledge of major US military functions and operations
Excellent communication, leadership, interpersonal, organizational, and problem-solving skills
Proficient in Microsoft Office software
Knowledge of all processing phases
Knowledge of processing administration and processing activities and controls
Knowledge of company’s products and systems
Proficiency in client communication and escalation management
Knowledge of project management methods and techniques
Proficiency to supervise, lead and manage staff members effectively
Excellent verbal and written communication skills to technical and non-technical audiences of various levels in the organization (e.g. executive, management, individual contributors)

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15 Operations Manager Senior resume templates

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Senior Portfolio Operations Manager Resume Examples & Samples

Ensure consistent planning and prioritization of initiatives in the most efficient manner with the goal of optimizing the technology resource pool and delivering maximum business benefit; facilitate regular alignment and prioritization of demand
Provide governance and management of the demand pipeline by facilitating regular communication channels and forums to align on planned activities in the delivery of the portfolio between business units and Technology Services
Support portfolio performance management by leading the development and implementation of portfolio delivery dashboards, reports and presentations that clearly communicate program and portfolio progress against objectives
Define and implement best practices removing impediments and roadblocks that hinder efficiency in program delivery
Partner with Portfolio Analysis to characterize and prioritize improvement and support activities; operationalize business processes such as portfolio reviews, business plans, etc

Senior Manager of Operations & Special Projects Resume Examples & Samples

Prime Broker Client On-boarding (must have SMA- Separately Managed Accounts)
Client On-boarding experience and Interaction with Hedge funds
Investment execution infrastructure and process support
Maintain, develop, and optimize infrastructure required for Separate Account and Direct Trading

Senior Deployment & Operations Manager Resume Examples & Samples

Oversee worldwide deployments, working with multi-national and local partners and vendors
Develop project controls for high quality, on time and under budget installations
Establish and maintain strong relationships with EPC partners
Provide feedback into engineering team about product improvements based on field experience
Manage team of field technicians
Identify and cultivate (through hand off to sales), sales opportunities that arise through deployments

Senior Manager, Employee Services Operations Resume Examples & Samples

Management of facilities staff including internal and contract partners. This position will likely manage four direct (VMware personnel) reports: Shipping & Receiving Supervisor, Palo Alto Employee Programs Supervisor, Palo Alto Employee Services Manager, and a Palo Alto Workplace Coordinator. In addition, this person will oversee the Account Manager of the third party account management firm that oversees all reception services and a transportation coordinator at VMware's headquarters
Manage the staffing, development, performance, and outcomes of the team reporting to the position
Extensive experience with employee (“soft”) services associated with facility operations
Management of facilities operations’ vendors including office supplies, food services, mail/post services, reception, fitness, signage, transportation, and other services. Oversee work performed by reception, shipping & receiving, site amenity and employee program teams and ensure that all work is performed at the prescribed service level and frequency
Analyze employee service operations’ requests to ensure work is completed and done so in a timely manner
Achieve cost savings by maximizing utilization of suppliers and preferred vendors/contractors and by identifying additional efficiency opportunities, consistent with VMware’s goals
Collaborate with the company’s Strategic Sourcing team on opportunities to define vendor scope and manage supplier performance Work closely with Strategic Sourcing on vendor contracts and the Oracle approval process
Coordinate projects and processes with the Technical Operations Team (building engineers) and Planning Team that are also a part of the Region
Prepare annual capital and expense budgets for Employee Services’ Operations for the Region including management of monthly and quarterly forecasting, expense approvals, budget variances, accruals and reconciliations
Excellent interpersonal skills, problem solving ability, verbal/written communication and presentation skills. Ability to work with numerous in-house business groups, operations personnel, senior and executive level management
Strong organizational, people management and customer interaction skills-must be able to prioritize and multi-task
A proven record of providing excellent internal and external customer service - demonstrated ability to develop successful relationships with and influence customers, both internal and external, and strong organizational, management and supervisory skills
Knowledge of real estate, furniture, accounting, and building systems
Provide superior customer service, have excellent people skills and ability to interact with a wide range of client staff and demands, and be able to perform required job functions with minimal supervision
Excellent teamwork and leadership skills - collaboration skills a must!
Experience managing headquarters’ operations preferred
Proficient in MS Word, Excel, and PowerPoint. Experience in Oracle Purchasing is preferred
Bachelor’s Degree and 15+ years’ in a Corporate Facilities or related field experience required. Third party service provider or consultant with demonstrated ability to exercise proper judgment also considered

Senior Manager Trade & IBC Operations Resume Examples & Samples

Responsible for providing a high level of service and support to client base by consistently meeting / exceeding Service Level Agreement Standards
Responsible to meet monthly Key Performance Indicators and to participate in P&TC Quality Initiatives
Provides effective daily service to business customers in the execution of faxed wires, the processing for Letters of Credit, Guarantees and Documentary Collections and the administration of related electronic delivery channel Trades daily. Ensures KPI service and payments deadlines and standards are maintained
In conjunction with Product Management and GTO develops a plan/ implements initiatives and tracks success on F/X revenues generated through IBC’s annually with intent to grow market share and revenues incrementally each year
Responsible for effective relationship management of all partners, including, but not limited to CB, GFI, GTS, Capital Markets, IT and Products/Sales Management teams
Posting end date: February 26th 2015 ***

Senior Group Manager & Canadian Dollar Clearing & Operations Accounting Resume Examples & Samples

Partner with Product and Coverage teams to define and execute overall business strategy as it relates to ultimate product delivery to our clients
Own end to end client execution for all US & Canadian Dollar clearing clients, including establishing key client-focused metrics
Establish people practices to ensure leadership development, performance feedback, diversity and mobility
Effectively manage a budget of $13MM+ expense
Participate in monthly financial and business reviews
Establish and maintain optimal organizational and headcount structure
Maintain pristine controls environment
Interface with high profile customers/clients and maintain relationships critical to the success of the operation
Develop new processing capabilities
Interact with Operations, Product and Technology Support teams to address operational and technical issues
Lead continual process re-engineering efforts, efficiency management, quality improvement and cost optimization
Oversee and drive culture and VOE initiatives across NA Client Operations, including ensuring consistent, effective action plans have been implemented at the Group, Site & NA CO levels as appropriate
Serve as a lead member of the Buffalo Sr. Operating Committee
Participate in site-wide reward and recognition initiatives
Provide leadership to site employees on key Citigroup community outreach, fundraising/charitable contributions and volunteer activities
Successful implementation of VOE action plans
Support of aggressive business plans to increase volumes and product capability
History of audit reports, risk assessments and other reviews reflecting a favorable internal control environment
Successfully identified opportunities and implemented expense controls and reduction strategies
Successful in responding to market driven changes as well as technology and productivity gains
In-depth Operations knowledge (10+ years) with experience in working across large, complex business lines
5+ years Client Delivery/Operations Management experience, particularly in a manager of managers role
Project management/execution and delivery experience
Experience in delivering results and meeting financial plans
Knowledge of TTS organization and products
Strong interpersonal/relationship and influence management skills
Demonstrated ability to improve satisfaction levels of business partners w/quality of service/delivery
Track record of overall improvements in customer satisfaction with Global client base

Senior Manager, Programming Operations Resume Examples & Samples

Oversee the delivery of all licensed and owned features, series episodes and supplemental audio/video materials that come into Starz. This is the end to end workflow that begins with accessing a title through acceptance, including management of the rejection process. Accepted materials are turned over for broadcast and distribution accordingly
Act as main point for various Starz groups that need access to features, series and supplemental materials
Assist in tracking delivery dates, distribution rights and history for all programming
Responsible for being the central communication hub for all content statuses, ensuring programming is ready for air, promotion and/or distribution as needed. This includes verifying all elements are acceptable per contractual requirements and available for distribution per spec
Manage status reports for all content, including running larger departmental meetings to communicate concerns with Scheduling, Business Affairs and Acquisitions. Make sure all information is in a central place and up to date
Act as departmental contact for all Marketing and PR requests. This includes prepping materials for screenings, trade shows, assisting with the PR screener process and managing the company Sampling initiatives
Manage asset refresh process for all programming, to recall problematic titles/versions that are no longer acceptable for broadcast and/or distribution. Work with upper management to ensure content is swapped out and redelivered accordingly
Manage inventory of all content, including degauss process for licensed content and long term storage for owned content
Facilitate the creation of all special versions, as requests come from Promotional Scheduling. Follow-through with scheduling guidance and version decommissioning as necessary
Oversee and direct development, integration and maintenance of database platforms –PALS, IBMS, AX, MAGNETAR, MOD – utilized to order, process and inventory broadcast material. Manage all Starz companies’ work orders, fulfillment and invoicing for servicing that is facilitated by the department; ie: closed captioning, QC and element buy-back per contractual requirements
Work with upper management to assist in the transition of new internal software, including filling role of departmental training lead. Ensure data integrity in new system
Work with technical management to ensure specs and requirements are up to date
Develop delivery requirements for Original Programming with a thorough understanding of the post production and distribution fulfillment process
Work closely with Original Programming to ensure timely delivery of programming with an understanding of the varied deadlines of all programming platforms
Oversee creation of Original Programming elements such as standards conversions, captioning files and foreign language dubbing
Work closely with business affairs to ensure contractual obligations have been meet by studios and Original producing partners
Liaison between creative services, marketing and Starz sister companies to develop and track supplemental bonus material for Original programming
Act as mentor to staff, providing effective leadership through day to day management of tasks in addition to their development of professional skills
Bachelor’s Degree in film, media or equivalent field required
Minimum 7 years’ experience in a post-production, distribution fulfillment, and/or materials trafficking position or similar professional experience in TV or related industry
Minimum 5 years management experience of personnel in a post-production, distribution fulfillment, and/or materials trafficking position
Demonstrated understanding of video, film and file delivery technologies and related applications such as Premiere, Avid, etc
A working knowledge of the video mastering and file transcoding process
Proven team leadership experience of diverse teams with the ability to develop the professional skill sets of staff
High level of attention to detail and professional composure while tracking multiple projects under pressing deadlines with constantly shifting expectations
Understanding of the PR, marketing and promotional workflows of television shows
Ability to interpret an extensive variety of technical instructions
Demonstrated knowledge of the beginning to end process of television show development, creation and delivery
Extensive working knowledge of Microsoft applications including Word, Excel and Outlook
Strong working knowledge and experience with inventory management systems and the ability to maintain, develop and train on complex proprietary databases
Ability to query and build reports from a variety of database platforms such as Cognos, IBMS, AX and other proprietary systems
Strong customer service skills with the ability to work with and develop relationships with personnel from Executive staff to entry level positions
Proven success managing peer groups to achieve departmental and company objectives

Senior Manager, Global Analysis & Operations Resume Examples & Samples

4+ years global investment bank or media company experience preferred
Advanced Excel financial modeling skills
Advanced PowerPoint presentation skills
Ability to manage multiple projects
Strong understanding of major new media platforms and businesses
Foreign Language skills preferred, but not required
Media industry experience preferred, but not required
Candidates may be asked to submit results of a case study - in form of a PowerPoint presentation with back-up Excel modeling analysis
Bachelor's Degree from a top university

Operations Accounting Senior Manager Resume Examples & Samples

Provide day-to-day leadership, management and oversight of end-to-end operations procedures for third-party and internal related operating
Ensure high-levels of Customer Service and satisfaction by delivering all ESC Operations products (Purchase Requisitions, Employee reimbursement claims, Vendor invoice processing etc) as per SLA standards, liaising with Citi internal & external customers, handling voice and non-voice queries and resolving related issues jointly
Ensures all services provided are performed according to the current Standard Operating Procedures and Procurement policy buying requirements and applicable CSSMP/CEMP guidelines
Support the region-wide effort to maximize the use of catalogues and use expertise to identify areas where catalogues can eventually be created
Responsible for managing the process of purchase order creation as per SLA standards, direction of purchase requisitions to preferred vendors, and providing support to users with purchase requisition issues
Develop a close and effective partnership with key stakeholders (Finance, Expense Management, Sourcing etc.) and to develop a seamless, standardized operational environment in partnership with the ESC leadership team in other geographies
Responsible for the recruitment, training, professional development, recognition, compensation strategies, mentoring, coaching, and daily performance of all ESC Operations personnel in the country
Responsible for the timely, accurate, and effective investigation and reporting of process exceptions and potential risk exposures, as well as full and consistent compliance with all global, regional or country regulatory requirements affecting Citi's Enterprise Supply Chain Operations
Responsible for the successful maintenance of internal Risk Control and Self-Assessment (MCA) practices; continuity of business plans; liaison with internal and external auditors; and development of appropriate action plans to promptly address any audit or regulatory finding and monitor its resolution status
Responsible for all aspects of each Citi business's interaction with the ESC Operations team, systems and processes in the countries supported. These aspects of the role range from proactive involvement with business management in the planning for business re-organizations (e.g. announced acquisitions, divestitures, changes in regulatory requirements etc.) to the development and maintenance of effective systems and processes to capture and resolve end user transactional inquiries
Responsible for successfully managing the local ESC Operations budget and for the timely realization of targeted Cost Transformation activities
Align the Purchase to Payment Operations Process Vision and Strategy with the Enterprise Supply Chain mission. Manage key stakeholder validation and buy-in for the process vision, strategy, and execution
Minimum of 10 plus years in a senior operations management role, preferably in a shared services environment
Substantial knowledge of procurement-through-payables best practices, operations, systems, process improvement, automation tools and related industry trends
Strong management, influencing, communication and implementation skills to deliver continuous service improvement in a multi-cultural environment
Exceptional interpersonal and communications skills, with the ability to establish rapport and build effective relationships across functions, across regions, and across all levels of management
Ability to lead groups of both managed and non-managed staff and to present information to seniors and stakeholders in terms that facilitate understanding and necessary actions
Proven problem solver, self-motivated, results-oriented, and ability to multi-task in a fast moving environment with different functional areas to get the job done
Demonstrated ability to lead a large multi-cultural team
Ability to analyze and react to problems and/or situations, ensuring that the overall process is not adversely impacted
Strong leadership, innovative and strategic thinking and planning abilities
Results-oriented with ability to conceive and execute business/operating plans
Proven ability to prioritize business objectives and effectively manage multiple projects through to timely benefit realization
Individual proficiency with reporting tools and MS Office suite, management information systems (MIS), trend analyses, statistics, and quantitative and qualitative analyses is required to identify, lead, and monitor required organizational improvements as the department's primary change agent
Must demonstrate the highest level of personal and professional ethics and integrity in carrying out responsibilities to our clients, to each other, and to the Citi franchise

Operations Business Unit Senior Manager Resume Examples & Samples

Provides strategic and operational leadership in the business development and overall performance delivery of a specific program/business leading approximately 700+ FTEs including recommendatory authority and control over budget, policy formation, and planning and full accountability on implementation of approved policies, budget, and plan
Supports NAM Senior Group Manager in growing the program, stakeholder management and Citi client relationship building
Develops talent and helps build talent pipeline
Ensures risk management controls and processes are in place and aligned to Citi standards and adhered to by the program

Senior Manager, Parking Operations Resume Examples & Samples

Leads Supervisors and Managers including the assignment and delegation of projects and duties, ongoing development, and continuous evaluation and management of the overall parking department
Oversee the daily operation of Parking Services, including supervising staff and managing process/procedures and providing necessary support for the operations
Ensure all aspects of the operation are functioning properly, all outstanding maintenance items are being addressed, and inventories are well maintained and address/resolve any issues as they arise
Provide direction, development and support to managers, supervisors and hourly employees. Communicate feedback and address all performance issues, providing recognition, coaching and/or discipline when appropriate and completing employee yearly performance evaluations
Interviewing and the development new hire staff
Oversee and manage both the labor and non-labor budgets for your areas, including creation of IOP and Capital Expenditures projects. Assist with the development of operating budgets and adjust operations as necessary to control budgets, including weekly work schedules. Oversee reconciliation of budgets and identify any issues, reporting them back to the Director. Responsible for order/purchase approvals, tracking and reconciliation
Accountable for ensuring that all administrative duties are properly completed in a timely manner including but not limited to scheduling, payroll/timekeeper issues, budgetary functions and employee discipline
Develop and implement programs to improve guest and employee satisfaction. Ensure appropriate and timely investigation and responses to guest and employee concerns
Ensure that collective bargaining agreements, department policies and procedures and venue standard operating procedures are being followed by partnering with Human Resources, Labor Relations, and possibly other partners in UPR. Fully understand the B-192 bargaining agreement and ensure that discipline is applied in accordance with company policies
Ensure management maintains clean, safe and professional back of house areas including but not limited to employee dispatch areas, employee break rooms, storage areas, hallways and management offices
Support and actively participate in Company initiatives, training and employee involvement, recognition and outreach activities
Maintain weekly schedule for managers and supervisors to ensure the necessary management coverage is in place
Identify existing and potential operational problems including facility appearance and cleanliness and make appropriate recommendations to resolve
Previous managerial or supervisory experience preferred
Prefer Bachelor’s degree or equivalent background or experience in Theme Park or Hospitality Management
Previous experience in theme parks or similar environments is preferred
Must be available to work on weekends, holidays and nights as required
Ability to exercise initiative and sound judgment under varying conditions
Must be detail-oriented and well organized
Ability to read, interpret and follow documents such as safety policies, operating and maintenance instructions and procedure manuals
Ability to effectively communicate present information and answer questions in one–on-one and group situations
Ability to exercise initiatives and sound judgment under varying condition

Senior Manager, Collections Operations and Resume Examples & Samples

Direct Pre-Charge off activity for all products in accordance with company policy
Effectively manage credit losses to plan
Responsible for expense control and staffing levels
Identify, select and manage early stage collections outsource partners. This includes regular management of the relationship relative to productivity and cost
Develop strategic initiatives and best practices in driving overall performance, which includes
Bachelor's degree in business or equivalent experience
Minimum 10 years of increasing responsibility in banking, Consumer Collections preferred
Minimum 8 years management experience
Minimum 10 years experience in collection of Loans, Leases, Mortgages, Credit Cards and

Senior Manager, Fabric Operations Resume Examples & Samples

Coordinate with RL Technical Development Center , the various brands, and with PRL Fabric suppliers to establish, maintain, and ensure the understanding of, and the compliance to, RL quality control procedures and protocol
Collaborate with Design to bring new ideas or alternatives and offer technical fabric guidance to avoid problems and to enhance quality
Negotiate terms of fabric cost by quality at all times
Manager the request, receipt, and validation of Fabric Detail sheets from suppliers
Manage the input fabric details into appropriate Ralph Lauren System
Supervise the issuance of mill cards
Direct the tracking and receipt of lab dips, strike offs, and hand looms
Supervise the order and delivery tracking of proto, production sample, and fabrics
Supervise all fabric records including specification lead time and fabric pricing
Manage the preparation of bulk approvals and shade lots for approval
Manage the monitoring of testing and inspection of bulk approval
Supervise and prep bulk fabric cuttings for approvals
Resolve Fabric related issues through communication with internal and external partners
Provide guidance as well as supervise team members in resolving issues that arise in manufacturing as related to fabrics
Oversee and manage team members on all Fabric related issues
Train, appraise, and develop direct reports
College degree preferred
6+ years of experience in development of fabric, yarn, construction, finishing, garments, washes, and costing
Knowledge of Excel, Word, Microsoft Outlook, WebPDM
Ability to work well under pressure and multitask

Senior Manager, Japan Operations Resume Examples & Samples

Review and consult with Japanese Licensee on Japanese Licensee’s product offerings under UA brands
Exercise final approval over all Japanese Licensee product offerings under UA brands [e.g., Proto-types and SMS]
Prepare business plans and brand initiatives for the Japanese Licensee’s products [e.g., Launch Pad, Product Line reviews & Sales meeting representation]
Ensure Japanese Licensee’s adherence to all quality assurance standards
Review and approve product development efforts by Japanese Licensee including design, materials, fabric and construction, trademark usage, and technical details/specifications
Review and consult on design and merchandising of UA Outlets and Brand Houses Japan to ensure consistent and appropriate representation of the UA Brand Globally
Collaborate with UA-U.S. teams including Apparel, Sales, and Marketing in order to bring successful marketing strategies and products to the Japanese market
Provide Japanese Licensee with product designs, marketing trends, consumer information related to specific sports, and Asian market requirements and strategies
3-4 years’ work experience in merchandising or planning
Solid understanding of UA systems and processes
Superior influence skills; working knowledge of Japanese strongly preferred
Ability to operate autonomously, with minimal oversight and support
Team Player. Loves being part of a team, both leading and serving; demonstrated deep commitment to colleagues; highly effective in a matrix environment
Humble & Hungry. Confidence without arrogance; driven to continually “up their game" regardless of prior successes
Action Oriented. "Can do" and "does do" attitude; authentically engaged with people and situations
Accountable. Commits to stretch goals and delivers; holds self and team to the highest performance standards

Senior.manager, SRK Operations Resume Examples & Samples

Serves as knowledge expert for trends and technology that affect the business (i.e., participates in industry forums, seminars, keeping up to date on technical publications)
Works with a team of approximately 10-15 direct reports, builds and creates an environment where motivating people and coaching staff is a natural and integral part of the management process, resulting in a culture where continued learning and development is encouraged. Identifies high potential individuals and actively coaches and mentors to prepare them for future assignments and ever-increasing responsibility and accountability
Serves as advocate for clients in the development and delivery of products for participants and/or administrators
Aligns resources to sufficiently support mission-critical initiatives for our largest, most complex clients
Have a high degree of relationship management not only with internal business partners, but also external contacts, such as plan sponsor/benefits offices
Manage integrated teams that will be responsible for multiple processes/transaction types, i.e. multiple Pay-In transactions
Have accountability to the overall client-experience across all applicable channels (web/electronic, email, phone, paper, etc) and for all interactions with Plan Sponsors
Be required to identify and prioritize critical business issues for SRK clients and align day-to-day activities accordingly
5+ years of management experience strongly preferred OR a minimum of 2+ year of proven leadership
Must demonstrate a proven track record of effective problem solving and decision making – especially cross-site
Experience with financial and performance measurement applications.

Senior Manager Metadata Operations Resume Examples & Samples

Managing librarian and taxonomy management resources responsible for maintaining controlled vocabulary for the COE platform and for clients
Managing and overseeing the development and maintenance of ontologies that represent the classes and concepts of Disney/ABC Television Group assets and metadata, as well as interfacing with other Disney segments on enterprise ontologies
Developing working relationships with upstream sources of metadata, including: business and system owners of upstream data systems, pre-production, production and post production executives, digital media producers and editorial staff
Creating and implementing governance policies collaboratively with CoE partners, clients and the wider TWDC segments
Overseeing the operation of the Conceptual Named Resource Gateway, a taxonomy and ontology management tool, API and search interface based on semantic web technology and graph data infrastructure, including technical integrations and human workflows
Managing technologies required for the extraction of metadata using both human and automated workflows, including large vendor contracts, internal engineering efforts, and software licenses
Being the internal public face of metadata governance and management for Disney ABC Television Group’s CoE, as well as driving the strategy forward into the future
Minimum of 5 years experience in large technology and operations organizations
Minimum 2 years experience managing teams
Highly skilled in strategy development, implementation, presentation and communication
Familiarity and experience with information technology and information science, semantic web technology, linked open data, database technology
Collaborative and friendly leader with conflict resolution skill and a management style of empowering direct reports
Appreciation of and understanding of taxonomy and thesaurus management, international/national metadata standards and schemas such as Dublin Core, ISO, NISO, FRBR, AAT, LCSH, PB Core, RDA
Experience working with NoSQL or triple store database technology
Experience in media technologies and production workflows, video preferred
Understanding and experience with RDF, OWL, W3C, SPARQL
Experience using computer vision, facial recognition, natural language processing technologies or services in an operation
Understanding of machine learning
Entrepreneurial bent and understanding of the importance of both metadata and consumer data to the future of the media industry
Master’s degree in business, engineering or computer science, or library and information science

Senior Manager, Commerce Operations Resume Examples & Samples

Leading, coaching, mentoring and inspiring a team of System and software engineers to deploy, manage, and operate best-in-class scaling and availability, globally distributed Commerce Platform solutions enabling a WOW experience for our customers
Build and develop a high energy, committed, motivated team focusing on operational excellence with the capabilities to deliver awesome business results
Collaborate across business units and product teams to develop and execute against the Commerce Operations Team vision, strategy, and roadmap
Leverage technical expertise and industry trends to influence operations strategy and development best practices
Fosters, builds and measures operational best practices including KPIs to ensure optimal ROI including reviewing and influencing design, architecture, standards, and methods for deploying and operating services and applications
Proactive monitoring of production systems and identify issues before system impact
Hands-on application management and support for both development and production environments, including fault resolution and root cause analysis for critical issues
Develop monitoring tools/metrics/reports for tracking application/service performance
Work with engineering and System teams to recommend changes and ensure optimal application performance and robustness
Participate in software and system performance analysis, service capacity planning, and service continuity validation
Analyze, design, and develop automated scripts/tools to automate operational tasks/activities
Working with developers in resolving issues related application configuration, deployment, and debugging
Provide rotational on-call support
BS or Master’s Degree in Engineering, Computer Science or equivalent experience
5+ years of experience managing or leading the delivery of enterprise solutions
Experience managing high performance, active-active, linearly scalable production services (Enterprise Java/J2EE, Web Services, REST, Big Data/NoSQL)
Experience with log management tools (e.g. Slunk, Logstash, Kibana), infrastructure monitoring tools (Nagios, Cacti, CheckMK, etc.), and application deployment and distribution tools (Puppet, Chef, Docker) a plus
Experience in leading teams researching new and emerging technologies to realize potential value, business fit and operations and cost efficiencies of implementing such technologies is a must
Excellent leadership presence - In facilitative leadership of the team, leading meetings, presenting, and influencing across organizations
Must possess outstanding verbal and written communication skills, and be able to work with others at all levels, effective at working with geographically remote and culturally diverse teams
5+ years hands-on Linux experience (RHEL or CentOS preferred). Experience in deploying and managing Java application servers, Apache Tomcat is preferred
Solid understanding of networking systems and protocols – TCP/IP, SSL, DNS, HTTP

Senior Manager of Ad Technology & Programmatic Operations Resume Examples & Samples

5+ years of experience in online advertising operations
Service-oriented, able to build relationships, work with people from diverse backgrounds
Ability to manage multiple simultaneous tasks in a fluid, fast paced environment
Experience working with clients on large and small scale
Strong experience with web analytics applications (i.e. - Omniture, Coremetrics, Google Analytics)
Strong knowledge of ad serving technologies, including DoubleClick, Triton, Operative, 24/7 Real Media or Atlas. HTML, JavaScript skills a plus
Handle trafficking for all third party remnant partners
Remnant/Yield optimization and reporting
Working knowledge of Google ADX, thorough understanding of ADX tagging architecture
Working knowledge of LiveRail
Working knowledge of Triton a plus
Experience working with a DMP (Data Management Platform) such as eXelate, Blue Kai or Lotame
Proficient in implementing/managing/testing third party tags across desktop, video, mobile, and audio
Proficient in targeting capabilities within all systems
Related Bachelor’s degree, MBA or Master degree a plus

Senior Manager, Growth Operations, France Resume Examples & Samples

Monitor results of Growth initiatives for how each campaign, program or partnership is tracking towards expected results, and facilitate cross-functional problem solving
Program Manage cross-market, multi-geography initiatives from time to time, requiring close collaboration with international, cross-functional teams
Ensure adoption of best practices to simplify project delivery
Interface with User Services in the market to triage support needs

Senior Manager, Growth Operations, Australia Resume Examples & Samples

Delight both internal and external stakeholders with seamless end-to-end execution and implementation of campaigns, programs and partnerships within the cross-functional Growth team
Monitor results of Growth initiatives for how each campaign, program or partnership is tracking towards expected results, and facilitate cross-functional problem solving for any that are falling short of expected results
Report regularly to Twitter leadership in the market and globally on the progress and results of the pipeline of Growth initiatives
Manage the team of Growth Operations Managers who handle end-to-end implementation, including hiring, training, and all aspects of people management

Senior Trustee Operations Manager Resume Examples & Samples

Required to work closely with Trustee team for all operations matters
Responsible for the account opening and maintenance
Review of transactions including payment to trustee connected persons; Custody, Fund Administration and Trustee fees
Tax filings locally and oversea if require
Degree holder with minimum 7 years relevant working experience, at least 1-2 years supervisory experience
Fluent written and spoken English and Cantonese, Mandarin is an advantage
Be able to work under pressure and tight processing timeline
Be able to supervise and act as a team player with strong interpersonal skills

Senior Manager Logical Access Operations Resume Examples & Samples

Supporting the GIAM Mandate of enabling business, providing superior customer service and supporting the Bank’s information security objectives; integrity, confidentiality/privacy, availability and continuity by ensuring the continuous protection and reliability of identity, authentication and authorization services
Act as Subject Matter Expert (SME) of Information Security products, policies/practices and processes and how they are applied in daily function
Oversee staff participation in implementation of security related projects for new/enhanced technology
Interface with Line of Business Information Risk Managers to identify and resolve potential access control risk issues
Responsible for the overall success of the operations and ensures the task is completed on time and within Service Level Agreement (SLA) and are aligned with the business' strategies
Improve current processes and drive positive change in: controls, data quality and regulatory compliance
Develop and implement effective processes to identify, escalate, report and track risk related issues
Manage any ad-hoc compliance and security-related projects as required by management
Managing a multi-disciplinary team of identity and access management professionals for primarily but not limited to Banking Technology Operations and the Executive Offices
Mentoring team to improve quality of project management and business analysis practice
Independently resolve highly complex, multi-faceted problems including leading prioritization of functionality deliverables and scheduling of intake requests and ensuring funding is estimated budgeted and business cased
Ability to apply knowledge of staff hiring processes to our global rollout of identity and access certification initiatives
Must have a minimum of 5 years of work experience managing individuals or leading project teams
Must have a minimum of 5 years of technical working experience in Information Security
Must have 3-5 years of working experience, hands-on or management, of Identity Access Management (IAM) technology and processes including provisioning, Directory Services, Web Access Management and federation
Must possess strong leadership and facilitation skills
Must have strong communication (verbal & written) & presentation skills
Has demonstrated the ability to influence senior management at the VP level
Proven expertise in the design and implementation of Information Security technology in a large heterogeneous & complex environment
Critical thinking & thought leadership is an asset

Senior Manager, Port Operations & Metrics Resume Examples & Samples

Manage 8 direct reports including five Port Managers, one Railhead Operations Analyst, one Transportation Shipping Analyst and one Port Procedures / Damage Prevention Analyst
Provide corporate support to port managers, allowing them to maximize vehicle processing and delivery to dealer velocity
Guide the development of processor systems for data reliability, statuses and interfaces to VWGoA, checkpoint reporting and carrier systems
Conduct regular performance reviews with all supply chain suppliers and initiate measures to improve performance and correct deficiencies
Participate in industry groups and trade association meetings
Lead and delegate special projects to evaluate and implement new port policies and procedures
Establish and agree to performance measurables with the brand
Liaise with Fleet department to determine monthly capabilities / objectives and ensure targets are met
Facilitate performance / budget discussions with all brands on regular intervals; identifying trends and determining avenues for improvement / correction
Agree with brands on monthly wholesale shipping targets
Ensure port and railhead compliance to port policy and damage prevention guidelines
Interface between Brand Distribution and Quality departments
Bachelor’s Degree required; MBA desired
7 – 10 years of experience in Automotive Operations and/or Logistics
5 – 7 years of management experience
Automotive supplier and / or OEM vehicle logistics experience is highly regarded
Membership in a professional organization in supply chain management and / or logistics

Operations Transformational Business Senior Manager Resume Examples & Samples

Proactively and continuously identify business areas where improvements can be made resulting in measurable savings of time, effort and money
Manage programs (roadmaps, sequencing, risks, opportunities, resource plan, progress tracking and budgets)
Collaborates with cross functional teams to ensure successful project management and implementations

Senior Manager, Pl Operations Resume Examples & Samples

Leading the assessment, development, planning, implementation, and management of all West Coast 3PL distribution initiatives and other 3PL related supply chain projects to improve efficiencies, thus reducing and optimizing overall operating expense
Lead both external and internal business partners on strategic planning and analysis, new implementations, cost performance and overall management of new businesses integrated into 3PL distribution operations
Other responsibilities as assigned by senior management, reflective of business needs and change in direction
? Effective verbal and written communication skills
? Effective presentation skills
? Knowledge of AS/400 systems a plus (Movex, PkMS, etc.)
? Discern needs from requests and provide functional deliverables that exceed
? Advanced PC skills - Access, Word, Excel required
? Ability to work effectively in a team and/or project environment
? Must be able to acquire new application skills with minimal direction
? Operational Research skills
? Advanced analytical and business problem solving skills
? Effectively manage multiple projects
? Detail and multi-task oriented
? Maturity to make effective decisions and accept ownership
? Aggressive, self-motivated
? Able to work with little supervision/direction
? Excellent follow up and follow through skills – Ability to surface issues and drive to

Senior Manager, Email Operations Resume Examples & Samples

Oversee our email channel
Grow the reach and effectiveness of our email channel, introducing new programs, partners and technologies
Oversee and support 20+ person team at email vendor, across technical, creative, strategy, production and account management teams; manage relationships with other key email/digital vendor partners
Ensure compliance across all email marketing efforts with email policies/regulations and data governance requirements
Manage multi-million dollar email marketing budget, including supporting contract negotiations and monthly billing
Partner with and provide strategic guidance to key business stakeholders including product and functional marketing teams, serving as email center of excellence' within Comcast
Translate plain English requirements' for email marketing programs into technical documentation in partnership with email service provider, guiding campaign/program-development and deployment; review and approve campaign documentation and targeting before launch
Develop and maintain expertise in internal data sources available to marketing teams; negotiate and implement new data feeds from internal systems to email vendor systems
Own integration of email data back into Comcast systems and databases for the purposes of reporting, digital attribution, modeling and customer care
Manage a database of 100MM+ email records and associated data attributes
Maintain and grow our email population with focus on increasing valid email capture and engagement
Own email preference center solution, including integration with other internal and external teams and vendors; develop and implement strategies to reduce opt outs
Manage integration between internal systems/databases and email service provider, ensuring flow of up-to-date customer records, contact information and hundreds of additional data attributes
Develop and manage solutions for automated, triggered and ad hoc email marketing programs
Serve as internal subject matter expert in email marketing database solution
Collaborate with internal and external teams to develop solutions for new email programs, non-standard tests and special initiatives
Oversee and approve all technical projects related to email, implemented by internal partners and vendors
Strive for ongoing improvement of processes, procedures and results as related to database health, reliability of data sources and technical approach/build of lifecycle programs
In emergency or time sensitive situations, set up and deploy email campaigns yourself within our email vendor tool
Manages Marketing expenses in order to ensure that they are within budget parameters
Manages local promotions, events marketing, and coordinates with Direct Sales staff
Consults with Marketing/Sales to identify, define, size, and prioritize strategic analytics opportunities
Gathers and communicates marketing campaign information and customer feedback in order to promote a common understanding of marketing

CPS Operations Manager, Senior Resume Examples & Samples

Manages the unit supervisors and their activities, and performs centralized administrative functions, analyzes workflows and data collection methods, recommends operational and reporting improvements, and implements changes
Continually assesses and monitors the units and manages and implements best practices and up-to-date industry standards
Manages Sarbanes Oxley, Business Resumption (BCRP), and employee incentive programs
Develops procedures and training to ensure supervisors have the tools to resolve issues and that staff have the tools and training to meet or exceed the unit’s standards
Ensures supervisors review and recommend new methods and procedures to make operations more efficient, and validates soundness and budgetary impact
Ensures supervisors have established and set objectives and goals for staff with a set review period to continually validate their effectiveness and accuracy
Aids supervisors in various activities including curriculum developed & training delivered; personnel analysis/development and progress on personnel development plans; service quality (based on quality monitoring); training evaluations; and training scheduled and completed (including training conducted by outside sources such as the bank’s training and development classes and outside vendor classes.)
Works with supervisors to ensure staff awareness of unit’s activities, along with promoting interaction with staff and peers, and fostering an environment of teamwork and positive working relationships within the unit and with other units
Ensures that supervisors and staff are communicating on a regular basis through attending department meetings, by receiving copies of published meeting minutes
Manages information including overseeing the maintenance of department procedure manuals
Ensures that the units have adequate coverage for supporting customer needs
High school degree or equivalent combination of education and experience
Three to five+ years of loan center operations and/or related banking operations experience, preferably in consumer loans
Three to five+ years management experience
Strong knowledge of loan center operations
Strong knowledge of consumer banking
Strong knowledge of banking compliance and regulatory requirements
Working knowledge of Microsoft Windows, desktop applications, mainframe applications and inter/intranet
Ability to develop working relationships with internal and external customers and with all levels of management
Ability to multi-task, focus on multiple projects and duties, and meet deadlines in a high production environment
Analytical skills and research abilities
Customer service and interpersonal skills
Proven effective management, leadership and motivational skills
Self-directed and innovative
Written and verbal communication skills

Senior Manager, Viper Operations Resume Examples & Samples

Manage a team of operations engineers, contributing to the creation of a massively scalable, highly available IP Video Platform
Troubleshooting and fixing issues
Work closely with product owners, domain-specific scrum masters and staff to groom, prioritize, and execute sprint stories from the Backlog
Provide senior leadership in both Ops & Engineering with broad visibility into the Backlog as well as sprint outcomes
Facilitate the submission of well-defined user stories to Engineering by maintaining a dedicated backlog of Operational asks
Ask insightful questions and leverage team strengths to expose and resolve operational and architectural challenges for video programs
Promote a collaborative environment that fosters creativity & innovation
5+ years in managing teams of 10 or more engineers in an operational role
Prior education in Computer Science, Electrical Engineering or similar fields
2+ years proven track record delivering large-scale distributed systems in a complex ecosystem
Familiar with the agile development methodology
Strong knowledge of version control and build tools like Subversion, Git, GitHub, Jenkins, Maven
Knowledge of at least one of scripting/dynamic languages like Groovy, Ruby, Python
Able to flourish in a rapidly changing, matrix environment
Effective facilitator w/ excellent consensus building skills
Excellent verbal and written communication and time management skills

Manager\senior Manager Enterprise Risk Scotiabank Operations Resume Examples & Samples

Assist in the development and implementation of a risk framework for the Bank’s key risks that supports the Bank’s risk appetite and corporate objectives
Collaborate with U.S. risk professionals to establish and periodically update risk policies that reflect the Bank’s risk appetite, while ensuring consistency with BNS global policies and meet or exceed US regulatory requirements
Develop and implement the US enterprise framework policies and procedures that support high-level policies for credit, market. liquidity and operational risk
Partner with U.S. senior risk management professionals to assist in the establishment and enhancement of their respective risk management frameworks (i.e. Credit, Market, Liquidity, Operational, Regulatory, etc)
Support the annual creation and submission of the Bank’s U.S. Resolution Plan
Assist in the development and implementation of a US enterprise risk reporting framework for key risks
Collaborate with risk colleagues in the compilation of risk committee packets, risk reporting information, and other ad hoc requests in response to senior management and/or regulatory requirements

Senior Manager, NPS Operations Resume Examples & Samples

Strategic thinking
Influencing and negotiation
Business intelligence and data analytics
Stakeholder management at all levels
Team leading and coaching
Continuous improvement
8+ years strategy implementation, program delivery, operations management, business intelligence, insights or strategic marketing
Experience with customer metrics, NPS or other advocacy measures is desirable
Tertiary qualification in a business, science or engineering discipline or similar

Senior Manager, Collections Operations Resume Examples & Samples

Expert budget administration
Expert understanding of Audit, HR, and Compliance policies
Expert understanding of consumer lending and collection laws
Expert training knowledge
Strong knowledge of automated collection systems
Strong contract understanding and interpretation
Strong project management knowledge
Strong interpersonal and written/oral communications skills
Bachelor’s degree from an accredited college or university or 5-8 years of related experience
5 years people management experience
5 years accounting experience
2 years consumer lending and collections experience in multi-system environment

Senior Manager, Viper Operations Resume Examples & Samples

Creates documents for architecture and design, technical requirements
Manages department's performance, budget responsibilities, development
Identifies trends, services and/or capabilities that may be beneficial

Senior Manager Scotiamcleod Fee Based Operations Resume Examples & Samples

Develop, execute and maintain operational strategies in order to deliver innovative short, medium and long term solutions for ScotiaMcLeod’s Fee Based Advisors
Defining business requirements and managing change processes to achieve those requirements
Leading the development of new and re-designed tools and processes to better deliver Fee Based services
Leading key operational projects to drive business growth
Developing operational processes, particularly in defining the ScotiaMcLeod Fee Based field operational experience
Ensuring that regulatory and compliance issues are being managed and delivered in a proactive and timely manner
Manage effective field implementation of Fee Based policies and prioritized initiatives
Developing, implementing and adjudicating policies, creating operational efficiencies, resolving situational problems and providing support to all levels of ScotiaMcLeod
Driving adoption and monitoring the implementation of critical Fee Based initiatives
Providing policy interpretation / clarification and managing exceptions
Align Fee Based processes and procedures with ScotiaMcLeod’s overall objectives, while leveraging our internal partners to improve the front office experience by
Directing strategic change to the support services offered to continuously improve the field experience
Seeking opportunities for growth and cost reduction by exploring operational efficiencies in the business
Proactively improving the onboarding process for experienced Advisor teams from a Fee Based perspective
Maintain liaison role and effective communications with Head Office departments to drive resolution to business issues in a manner that is aligned to strategy and supports the needs of the field and business
Provide Strong Team Leadership
Ensuring the performance management process is in place, creating performance metrics geared to the business and ensuring employee development is a priority for all employees on the team
5-10 years of managerial experience in business and/or operations, brokerage experience preferred
Demonstrated expertise in operations within the brokerage industry
Proven experience of leading and successfully delivering/implementing upon large projects

Senior Manager, Inbound Operations Resume Examples & Samples

Oversee the day-to-day activities within the Inbound Departments
Directly manage and lead Team leads
Direct and coordinate the department’s financial and budget activities to fund operations, maximize investments, and increase efficiency
Develop quality and productivity improvement capabilities to improve services and effectiveness
Inspect work performed within the Inbound Departments
Ensure high level of internal and external customer service. Investigate (and correct) customer issues and complaints relating to quality
Improve (and/or create), document and implement procedures to help develop teams
Define performance metrics for measurement, comparison, or evaluation of inbound
Maintain active role on internal Continuous Improvement and audit procedures
Design, develop, and implement quality control training programs
Focus on warehouse design and layout for Inbound and new business initiatives
Preparation of daily/weekly reports for the senior management team
Develop and communicate corporate operations policy within the department
Develop specific short term and long term plans
Considerable knowledge of the principles of supervision, training, performance evaluation
Emphasizing Excellence
Proven Ability to Manage High Performance Teams to Consistently Achieve and Surpass Established Goals
Problem Analysis and Problem Resolution
Hands-on, "get-it-done" attitude; takes ownership and executes changes
Flexible to work occasional Saturdays and holidays, particularly around New Year’s Eve

Senior Manager, Clients Operations Resume Examples & Samples

Post-Secondary education with an accounting/finance or business concentration or equivalent experience
8 - 10 years financial services industry experience in and operations environment
8 - 10 years’ experience in managing large groups of operation professionals,
Superior interpersonal and networking skills with a proven track record of dealing with clients, industry associations, senior management, colleagues and staff
Superior communication, presentation and negotiation skills,
Risk management and mitigation focus
Strong talent management and leadership capabilities

Senior Manager Merchant Operations Resume Examples & Samples

Lead the operational support and enhance the International Merchant business line by looking for favorable opportunities to improve customer service, reduce workloads, improve operational routines and gain efficiencies to increase the Bank’s overall profitability by
Specifically leading the design, implementation and change management of Merchant Services operations support
Work with the Commercial Optimization teams to review/assess current Merchant Operations function workloads related to Merchant support, chargeback handling, terminal Installation & support and customer service for implementation in the BSC
Participate in the development of the Merchant processing staffing model to support Merchant Operations products and processes
Participate In the development of the operating model throughout the LAC for the merchant business line
Develop and execute management reporting for Card Networks and acquiring activities as required
Participate in external groups for industry knowledge and trends as required for Best Practice
Operationally implement the ongoing strategic and tactical business. This includes operations reviews and providing recommendations to
Enforce operation policies across markets
Ensure revenues and expenses are posted properly to provide accurate and reliable reporting
Ensure that ongoing centralized fraud monitoring functions are implemented within the various International Hub units and providing support to branch and non-branch units with direction of fraud monitoring
Maintain knowledge of operational risk requirements and ensure policy and procedures meet or exceed these standards, including Fraud Monitoring for merchant operations, adjudication of credit for POS Acquiring products, annual reviews etc
Identify technical/operational opportunities, prepare Request for Proposals, review, recommend and liaise with GTB to award outsourcing arrangements, ensuring that these arrangements fit within the long term profit, service standards, and product strategies
Maintain procedures to ensure they are updated appropriately to reflect regulatory and project changes
Work with GTB product group to implement new initiatives and review new opportunities
Implement and be accountable for merchant back office projects
Ensure functions related to merchant back office are supported
Develop ideas and proposals to Senior Management which will provide for operational productivity improvement in the Bank, thus driving down the cost of doing business and improving the overall profitability of the International Units while at the same time enhancing the quality of customer service
Support future initiatives of the Merchant Operations
Actively identify and participate with recommendations / ideas for process and systems improvements
Continually acquire and enhance knowledge of International Banking business strategies and policies, risk management practices and methodologies, product offerings, financial markets, regulatory requirements, and rapidly changing technology to be able to provide effective operational solutions and support to the field
Provide leadership aligned to the Bank’s core values; pro-actively foster team building focused on meeting established objectives and organizational goals. Provide direct and non-direct reports with the necessary guidance and opportunity to excel in their jobs. Encourage and recognize both individual and team achievements. Inspire staff to upgrade their skill sets to optimize our human talent and assets; monitor and record performance fairly and objectively
Broad knowledge of the Bank’s International structure
Thorough understanding of the Bank’s project methodology
Expert understanding of Merchant Operations
Good understanding of the broad support structure in place for Merchant Operations
Expert understanding of POS Acquiring transactional settlement and processing, reports, and services
A good understanding of future needs and business objectives of Merchant Operations
Expert understanding of bank business processes and re-engineering practices
A good understanding of Commercial Optimization – International Hub and Merchant Risk initiatives
Thorough knowledge of the automated systems and areas responsible for those which support the branch network
Thorough understanding of the business needs of the service user/product community, and understanding of industry trends
Thorough understanding of project planning and tracking techniques
Highly developed Personal Computer skills; including word processing, database, spreadsheet and presentation packages needed to consolidate, refine and present material on the various initiatives
Good understanding of technology and data management for Processing and Merchant Acquiring such as record formats, POS terminal operations, host processing and communications
Ability to escalate issues to senior management and executive at service providers
A minimum of 3 years’ experience in a Senior Manager equivalent role, with experience in the Card and Payment transaction industry. Candidate must have a strong understanding of Risk, merchant processing and merchant processing operating environments, preferably in an International setting
The ability to pro-actively coordinate and manage many high priority items concurrently. This requires the incumbent be adept at organizing personal efforts to cope with unscheduled demands, which may include travel outside Canada
Advanced computer skills are essential to the effective management of the workload of this position. Specifically, the incumbent must be conversant with Microsoft Office (Word, Excel, PowerPoint and Project) software packages
Strong communication and interpersonal skills are necessary. The various functions of the position also require a high degree of
The incumbent will have a valid passport and the ability to travel throughout the Caribbean, LAC and Central America
An expert knowledge of Merchant and strong understanding of the payments industry

Senior Manager Directory Services Operations Resume Examples & Samples

1) Bachelor’s degree in Computer Science, other technical field
2) Minimum of 8 years in broader IT field such as directory services, identity management, infrastructure management, or related fields
3) Atleast 4 years in the Domain Authentication

Senior Manager Materials Operations Footwear Resume Examples & Samples

Collaborate with cross-functional business partners (Marketing/Development/Design) to identify strategic Material Management information needs and develop tools and reports that enable Product teams to make fact based, faster material and product decisions
Establish and provide regular Material Market relevant trend data as well as macroeconomic trends and developments
Develop and execute regular in depth reporting of material management data focusing on material usage reports across our key material types (leather, synthetic and textiles) and categories
Provide material related risk management analysis by category and lead all activities on proactive risk management
Drive the department internal process management and continuous improvement of all material development processes globally
Represent the MDI team in cross-functional initiatives and projects
Ensure the existing System Landscape supports material development processes
Work with the relevant IT owners and COE teams to ensure alignment between systems and process needs
Create, maintain and communicate the MDI relevant timelines. Ensure representation of MDI key milestones in Product Creation Calendars
Excellent analytical, planning and organizational skills
Ability to work with people at all hierarchy levels in an organization
Ability to lead project teams and implement change at a global level
Certified Lean Specialist or Six Sigma Green Belt an advantage
Ability to approach projects both operationally and analytically
Experience synthesizing and packaging complex analyses and delivering easy-to-interpret results to senior leadership
Experience in working with multiple stakeholders and liaising with Business and IT partners; experience building relationships & partnerships across functions
Ability to cope with change, make decisions and act comfortably with risk and uncertainty
Ability to effectively communicate (both written and verbal) and to lead discussions in small and larger groups
Bachelor's degree in Material Sciences, Material Engineering/Technology, Design or related field
Minimum of 5 years of progressive work experience in material research and/or development

Senior Category Operations Manager Resume Examples & Samples

Partner with channel management, category management, and supply planning to ensure a successful execution of the S&OP plan across multiple channels and geographies, driving accountability for KPI performance and against the S&OP plan overall
Be responsible for driving category performance – revenue attainment, excess and obsolete inventory risks, channel inventory health, etc
Develop strategies to effectively manage all stages of the product lifecycle (launch, sustaining & end of life), including programmatic oversight and leadership to bring new products to market
Advance supply chain capabilities to support strategic product roadmaps
Manage inventory availability risks through a proactive analysis of demand / supply information, driving the appropriate actions to ensure that supply chain commitments for your assigned category are fulfilled
Exceptional analytical capabilities, strong business acumen and an ability to successfully drive cross-functional alignment in a matrixed organization
Evidence of successfully creating, implementing, and leading cross-functional business processes from a starting point of early maturity
Superior understanding of best practices in S&OP strategies, approaches, and methodologies and
Leadership weight and a natural bias for action, capable of leading through influence while using facts to drive decisions
Excellent progressive supply chain experience within a global company
Strong experience leading a cross functional S&OP process
Proficiency in forecasting, operations & resource planning and delivery execution
Expert understanding of supply chain KPIs as they relate to S&OP (forecast accuracy, attainment, fill rates, on-time delivery, etc
Demonstrated expert-level financial and analytical skills
Ability to focus a group of leaders and use influence and facts to help drive decision making
Process oriented; understands the full supply chain and the impact each task has within the ongoing sequence
Excellent communication skills including written, verbal and presentation skills; comfortable and credible with both internal stakeholders and external audiences
A flexible, dynamic, self-driven and proactive individual; able to motivate him/herself and others; easily accepts constructive input from others

Senior Geoenvironmental & Geotechnical Operations Manager Resume Examples & Samples

Design of construction monitoring QA/QC programs
Development and support of Phase I and II environmental site assessments
Technical lead for development of materials inspections and geotechnical scopes including: Earthworks; Concrete testing; Asphalt testing; Asbestos, lead-based paint; Rebar; Masonry blocks; Structural steel inspections; Full penetration weld and high strength bolt inspections

Senior Manager, SEM Operations Resume Examples & Samples

Complete accountability for the PPC budget and performance for the region in regards to the key SEM performance indicators, including but not limited to spend, visits, bookings and ROAS
Ensure that SEM performance exceeds targets both from an efficiency and growth perspective
Responsible for planning, development, execution and evaluation of the SEM program
Define the SEM strategy for the region with a focus on innovation in order to drive growth through transactional sales and improved ROAS
Work with the Programmatic Traffic Acquisition leadership team to automate processes and drive efficiency of the global SEM program
Keep updated with the latest industry developments and leverage new/beta functionality from vendors for continuous innovation and performance improvement
Implement a “test a learn” culture within the SEM operational framework through test idea generation, implementation, readout and expansion
Define and develop an audience based bidding strategy to drive incremental ROAS
Manage bid management partners to ensure campaigns run effectively to meeting and/or exceeding all SEM KPI goals
Lead a team of in-region SEM experts, including managers with people responsibility; contribute to their development by conducting regular performance appraisals and development plans
Represent the SEM organization in cross-functional projects with Marketing, BI, Product, Technology, etc. and working closely with all other functions to ensure that SEM campaigns are fully integrated and running to their full potential
Work closely with other international teams to report and share best practices globally
Report back to key stake-holders on a weekly and monthly basis, including executive presentations on performance and strategic roadmap
A minimum of 8 year experience in SEM actively managing multi-million dollar SEM programs through AdWords/Yahoo/Bing ads and bid management tools
Proven analytical and numerical aptitude: ability to analyze large sets of data and objectively derive budget and revenue optimization decisions
A proven record of delivering WoW improved performance within an e-commerce driven environment
Deep knowledge of SEM best practices and a keen eye for innovation and testing new products and functionality
Strategic mindset: ability to understand and communicate the ‘big picture’ and input this understanding into the strategic planning process
A minimum of 5 years people and project management experience, including work prioritization, planning and task delegation with a large team
Experienced managing people remotely within an international context would be a plus
Strong communication skills with the ability to articulate performance metrics, challenges and opportunities to key stake holders
A collaborative approach and ability to interact with cross-functional teams including engineering, marketing, and product
Proficiency in multiple MS Office applications, particularly Excel and Powerpoint
Organized, innovative and a team player
Experience working in SEM for fortunate 100 companies is a plus

S/senior Intelligence Operations Manager Resume Examples & Samples

Researches, analyzes, assesses, tracks, and reports Indications and Warnings (I&W) to give commanders insight and warning of attacks and new TTPs that may pose a threat to Army, Joint and multinational land forces
Conducts Intelligence Preparation of the Battlefield (IPB)/Operational Environment (OE) in support of AWG missions and initiatives
Conducts collection management to produce, submit and track Request for Information/Intelligence by and through AWG and Government systems
Provides full-spectrum subject matter expertise to Army and Joint commanders in the seven intelligence disciplines, including Human Intelligence (HUMINT), Open Source Intelligence (OSINT), Geospatial Intelligence (GEOINT), Signal Intelligence (SIGINT), Counterintelligence, Imagery Intelligence (IMINT), and Measurement and Signature Intelligence (MASINT), and their fusion
Simultaneously provide forward deployed intelligence support in each of the five AWG areas of intelligence responsibility (CENTCOM, AFRICOM, EUCOM, PACOM, and NORTHCOM/SOUTHCOM) as well as home station intelligence support for each of the five AWG areas of intelligence responsibility
Eight to ten years of intelligence experience and at least four years (six preferred) of military experience
Minimum of three years collection management operational experience with DoD or equivalent government agencies
Background in DoD or service manned or unmanned collection platform capabilities, collection planning, synchronization, execution, and assessment preferred
DoD issued TOP SECRET (TS) SENSITIVE COMPARTMENTED INFORMATION (SCI) or eligible to obtain a TS/SCI security clearance
Relevant Bachelor’s degree preferred from an accredited college or university or equivalent experience
Staff officer (O-4/O-5) background in a higher headquarters setting preferred

Senior Manager, Workplace Services Operations Resume Examples & Samples

10+ years of IT/IS management of Systems and Network Operations
5-7 years’ experience working in an ITIL framework or six sigma organization
5-7 years of people management experience
Bachelor’s degree in Computer Science or Business Administration

Senior Trial Operations Manager Resume Examples & Samples

Partner and agree with GPT/ICT/CTT on realistic and stretched project timelines, on behalf of the GMO organization. Communicate planned milestones to GMO stake-holders and update CTTs on operational activities at the Region/CPO level throughout the conduct of trials to ensure efficient and effective delivery of GPT Objectives
Drive conduct of medical and operational feasibilities, and communicate aggregated feedback to clinical teams; ensure closure of the loop on feedback given during feasibility process
Lead study allocation process for assigned trials within agreed timelines to ensure optimal patient accessibility and alignment with regional strategies and country needs
Author of the monitoring plan
Develop planning for prospective management of operational risk for each phase of a clinical trial
Review, approve and ensure updates to CCGs as appropriate during trial conduct. Perform User Acceptance Testing for EDC system, track and facilitate 3rd party vendor account set-up (incl. Labs, imaging vendors, etc.)
Drive study startup by coordinating preparation of FPP by respective CTT LF members, acceptance by CPOs and tracking progress of SSU milestones in alignment with regions and CPOs
Ensure patient recruitment as per plan, including contingency planning and communication of timelines for major milestone deliverables, in coordination with regions and CPOs
Accountable for data quality of the assigned trials. Work with Country Heads and RQMs as needed to raise awareness to trends that may indicate issues with quality
Ensure clinical data flow as per plan, including contingency planning and communication of timelines for major database lock milestone deliverables, in coordination with regions and CPOs. Work closely with Data Management and Clinical Teams to address any data flow or trial quality issues and recommend solutions
Actively participate to the development of reporting methodologies, and implement performance reporting for trial monitoring. Provide ongoing information and regular updates to management (e.g. to PMB) and through the GMO organization, including remediation actions
Facilitate development of trial level operational training materials within CTT with relevant line functions
Manage the TQM (operational reporting) assigned to the pivotal trials to ensure data quality
Include into the overall operational plan the trial quality risk management plan with KRIs developed by TQM for pivotal trials
Support follow-up on TRAs and risk mitigation plans for pivotal trials, as developed and communicated by TQM
Follow-up on Quality trends and remediation plans updates provided by TQM
Mentor new TOMs in all aspects of their role and provide training support to TOM group in function of their expertise
Participate and/or lead multidisciplinary taskforces to support continuous improvement and other management initiatives
May delegate for TOM Franchise Head for specific teams or activities

IT Senior Manager Gaming Operations Resume Examples & Samples

Responsible for providing Systems Engineering in Planning, Engineering Processes, Architecture, System Documentation, System Deployments and Strategic System Support – to include producing the following types of plans: Technical, Implementation, Standard Operating Procedures (SOPs), Support Plans, Requirement Management Plans, System/Cost effectiveness Plans, Risk Management Plans
Provide support in producing complex systems to fulfill mission requirements as well as System Integration Support, System and System Integration Development, Technical Evaluations and Inspections, Technical Exchange Meetings to include the following types of plans: System Integration Plans, Site Management Plans, Inspection Reports and Technical Evaluation Reports, Knowledge Repository, Technical Exchange Reports
Support in Testing and Development; Test Planning; Test Requirements Analysis; Test Plans and Procedures (system, subsystem and unit level); Test Execution; Test Automation; Test Reporting; Test Consultation; Test Data; and Development Engineering Support
Provide life cycle support for Product Line Engineering; engineering requirements; data flow optimization and operational support; system administration support; trouble shooting and testing support; hardware and software engineering support; training support; development support; task deliverable support
Participate in Crisis Management, continuous improvement, knowledge management and other key processes as required
Provide deep technical expertise for IT infrastructure in support of the in production systems and platforms
Responsible for coordinating with and managing support in accordance with the agreements and contracts with manufacturers, carriers, and 3rd party vendors
Determine vendor support strategies for technical platform and evaluate and provide corrective action plans on vendor performance - this includes the effective development of vendor scope of work, definition of service levels and decision making for vendor selection
Provide root cause analysis and develop and execute corrective action plans for resolution of complex technical issues related to platform and service performance disruptions
Perform infrastructure architecture development for assigned platform
Provide analysis through integration and test for assigned technical discipline
Perform simulations and develop effective disaster recovery and failover strategies
Handle non-repeatable, complex and highly technical incidents that require significant investigation, root cause determination and resolution planning to execute
Serve as technical escalation point and own all assigned (not collaborative) incidents until closure
Define and maintain monitoring strategy
Support disciplines/verticals that correspond to the work queues as defined in the ticket management system
Manage projects that are identified
Validate solutions
Application Support Specific Activities

Senior Manager Workforce Operations Resume Examples & Samples

25% Provides direction and strategic planning for associated teams and analysts. Develops and implements changes that improve overall organizational and operational processes that create productivity and efficiency gains, simplifying the business. Is a participative member of organizational leadership, focused on the associates and overall goals of the business
10% Communicates effectively at all levels and ensures actions and deliverables are completed in an excellent fashion
25% Manages, drives and delivers core operational projects focusing on systems integrations/enhancements and/or process improvements. Subject matter expert on system and processes pertaining to the organization. Creates and maintains project deliverables through planning and schedules, meeting quality of output, schedule and budget parameters
20% Motivates and influences leadership for collective decision making. Creates a sense of belonging for associated team and leads effectively
10% Guides organization on best-in-class technology, processes and tools associated with benchmarking other companies and vendors. Maintains vendor relationships and seeks out additional partners amongst industry and business leaders. Stays abreast of the competitive landscape, consumer data for their areas of expertise. Provides input and resources in driving major process improvement initiatives for The Home Depot
10% Provides guidance and training specific to area of expertise. Assists in collaborating findings from data and making recommendations. Demonstrates proficiency of specific processes both orally and in writing presentations. Subject matter expert regarding operations and processes within Customer Care
Collaboration & Customer Focus: Building partnerships and working collaboratively with others to meet shared objectives (Store Operations, Merchandising, Finance, I.T., Field Operators, HR, 3rd party service vendors, etc.)
Workforce Management & Financial Acumen: Experience in workforce management methods in scheduling and forecasting along with ability to navigate financial scenarios (P&L, general payroll management)
Analytical & Technical skill sets: Ability to navigate complex data sets, usually comprised of labor management and payroll information, and make sound judgements and summarize in a meaningful & insightful manner
Action Oriented: Taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm
Effective Communication: Developing and delivering communications that convey a clear understanding of the unique needs of different audiences
Strategic Mindset: Seeing ahead to future possibilities and translating them into breakthrough strategies
Organizationally Savvy: Maneuvering comfortably through complex policy, process, and people-related organizational dynamics
Decision Quality: Making good and timely decisions that keep the organization moving forward
Persuasion: Using compelling arguments & data to gain the support and commitment of others, specifically field operators, operations and merchandising business partners
Balance Multiple Stakeholders & Priorities: Anticipating and balancing the needs of multiple stakeholders across the company
Strategic Planning & Alignment: Planning and prioritizing work to meet commitments aligned with organizational goals of store operations & workforce management
Business Insight: Applying knowledge of store operations & workforce management business and the marketplace to advance the organization’s goals

Senior Manager, IT Hosting Operations Resume Examples & Samples

Provide management and leadership for IT Infrastructure activities at SAS. Manage a team of highly motivated engineers
Provide direction for the server infrastructure for SAS hosted customers within the IT Infrastructure Engineering Division
Research, analyze, and test new technologies
Manage budget and vendor relationships effectively to the benefit of SAS, forecast future spending needs, plan and communicate budget
Perform capacity planning and forecasting to ensure the team is providing adequate resources to meet requirements of SAS customers and employees
Coordinate with existing infrastructure and IT groups
Develop and implement standards
Ensure system support documentation is developed and maintained

Senior Manager Debit Card Operations Resume Examples & Samples

Effectively oversee and manage debit projects and production support, Visa and MasterCard debit product parameters configuration, various system interfaces to ensure support responsibilities are discharged in a manner, which promotes professional service consistent with Scotia Service Standards and Procedures. Quickly analyse, process and escalate the most critical items that need to be considered for effective decision making, synthesize complex problems and connect, what may appear to be unrelated issues or trends to resolve obstacles. Make judgement calls and take immediate action inclusive of making appropriate resources available to effect timely restore of service levels. Ensure investigations commence immediately and fixes are developed, thoroughly tested, implemented within the shortest time frame possible and communicated to all impacted stakeholders
Effectively oversee and manage designated debit card production and maintenance issues through all end-to-end stages by reviewing production & maintenance supporting issue proposals, confirming scope and stakeholder resource requirements and timelines for assigned tasks to the team
Effectively oversee and manage all system interfaces to provide seamless support to customers, branches, and operating units for debit card functions. This includes approving technical parameter changes in Scotia Globe and IST Switch as well as reviewing and approving recommendations for technical parameter changes within Visa/MasterCard and other Bank related systems/applications. This accountability requires knowledge, in-depth research, extensive planning and careful mitigation of operational risks
Effectively oversee and manage the team’s preparation of Business Requirements Document (BRD), System Service Requests (SSR), Project Change Request (PCN), Request for Change (RFC) or Visa/MasterCard business enhancements/deliverables by reviewing and approving requirements, managing resources, establishing priorities and ensuring commitments are met in line with agreed to schedules. Ensure the team works closely and effectively with International Banking Systems or vendors, appropriate user groups and development staff, to secure consensus and co-operation in a timely manner. Liaise and escalate with appropriate country and product groups to identify policy, legislative and strategic changes which may affect system and operational changes
Effectively oversee and manage Debit Card Project and Production resources to ensure assigned workloads and procedural documentation are completed in line with agreed to schedules and maximum productivity is achieved. Review and approve the requirements of approved production/maintenance releases to ensure high quality products are delivered on time to meet or exceed customer satisfaction. Approve the implementation of critical applications ensuring user needs are fully understood, met or exceeded through system functionality, integrity and operating documentation. Anticipate how new changes may impact the Branch & Operating Units environment and link tasks across functions to minimize down time
Provide effective leadership that is aligned to the Bank’s core values; pro-actively foster team building focussed on meeting established objectives and organizational goals. Provide direct reports with the necessary guidance and opportunity to excel in their jobs and with their direct reports. Encourage and recognize both individual and team achievements. Inspire staff to upgrade their skill sets to optimize human talent and assets; monitor and record performance regularly, fairly and objectively
Sound understanding of credit, settlement, international branch applications and work flows
Strong interpersonal and communication skills for interacting with international offices with varying cultural and language differences
Excellent analytical, innovative and creative skills
Strong leadership, ability coach, delegate and foster a team environment
Mature and experienced judgement in weighing the various solutions proposed with the product and operational business needs always in focus
Expert ability to balance competing or conflicting goals of various departments/Countries/stakeholders
2 Association branded International Debit Cards (Visa Plus / MasterCard Cirrus)
Proprietary Payroll and Scotia cards
21 countries under Scotia Globe/IST Switch
Card Centre (CC) Hubs
Processing Support Center Hubs (PSC) Hubs

Senior Manager, Paid Search Operations Resume Examples & Samples

Develops the SEM strategy and recommends utilization of internal resources to maximize efficient implementation of that strategy
Owns and manages SEM unit accountable for analysing, optimizing, and growing customer acquisition while maintaining appropriate Marketing Contribution levels
Directs methods for measuring and reporting on campaign performance by leveraging Business Intelligence toolset and developing new processes for analysing big data
Direct the evaluation and adjustment of strategies to improve campaign performance, e.g., bidding, keyword generation, advertising copy, reporting, and analytical techniques
Provide forecasting and budgeting guidelines for financial reporting
Develops testing, e.g., A/B or multivariate tests, for key SEM performance levers, e.g., ad copy and landing page
Interact with senior management to keep abreast of function or unit objectives, and interact with direct reports and peers in management, customers, and vendors, to interpret information and improve cross-functional processes and programs
Serve as a key member of the leadership team
Synthesizes market research to determine strategies which account for and take advantage of marketplace dynamics with relation to competitors and new entrants
Oversee, manage, hire, train, evaluate, counsel, and develop a team of Specialists and Senior Specialists; and ensure the ongoing training and development of direct reports

Senior Manager, Demand Generation Operations Resume Examples & Samples

Lead the demand gen operations team towards meeting our goals for lead identification, lead scoring, lead delivery, and campaign management
Develop short and long-term strategies designed to meet and exceed the needs of Sales around Demand Gen and lead delivery
Manage and optimize the lead scoring and intelligence programs used to help Sales prioritize their activities
Partner with central and regional Demand Gen stakeholders and marketers to ensure technology and process requirements are met
Ultimately responsible for the successful configuration, implementation, and maintenance of all demand gen programs within Eloqua and other platforms
Develop strategy for how programs and campaigns will be analyzed and optimized – launch and manage the process
Review new and changing marketing technology landscape and make recommendations for platforms we should consider
Manage existing vendor relationships and contracts related to demand gen technology – i.e. Oracle, Mintigo
Experience leading B2B Marketing and Demand Gen operations functions/teams
Experience with a marketing automation tool like Eloqua, Marketo, Pardot or Silverpop
Experience creating complex CRM-integrated lead generation and nurture campaigns
Solid understanding of the B2B lead funnel and optimization practices
Outstanding written and verbal communication and influencing skills
Strong data-driven mindset
Ability to work collaboratively in a cross-functional team
Progressive management style that values all employees uniquely
Passionate, positive attitude – willing to roll with the punches and have fun
B.A. in Marketing, Technology, Business, or other related field

Senior Manager Advice Operations Resume Examples & Samples

Lead a team of four employees responsible for managing internal Financial Planning operations processes and business support of systems/financial planning tools
Establish, build, and maintain relationships between the Financial Planning department and a variety of internal partners, including Service Delivery, Compensation, Accounting, Technology and Field Implementation
Business owner supporting the technology (internal and vendor) driven system changes and releases. Systems include Advisor Relationship Tracking (ART), My Planning Reports, NaviPlan and Confident Retirement
Enhance and maintain the Advisor Relationship Tracking (ART) system and My Planning Reports (MPR) to manage and make effective use of advisor-client relationships and communications to help guide strategic growth
Investigation and resolution of escalated client and advisor issues
Oversee the Financial Plan BAU budget, including planning and prioritization of business initiatives to improve the ease of doing business and grow the Ameriprise Financial Planning Service
Manage SOX and external audits of the Financial Planning business
Develop and execute on our strategic initiatives for Financial Planning
Develop and provide subject matter expertise on Financial Planning and supporting systems, eventually becoming a knowledge expert on the Financial Planning service and systems
Represent Financial Planning on enterprise project initiatives that impact the Financial Planning service or systems
Reengineering / Ease of Doing Business champion for Financial Planning
Demonstrated ability to analyze complex problems and translate into actionable items that drive results
Ability to be flexible, take initiative, and problem-solve
Ability to work autonomously, assessing needs and making recommendations
Equally comfortable working independently or collaboratively on a project, often under compressed timelines
Experience in building relationships across organizations
Excellent communications skills and ability to influence
Proven ability to drive results
Maintain high level of attention to detail
Financial services experience (5+ years)
Previous people leadership preferred
Financial Planning experience
Previous Ameriprise experience preferred

Senior Manager, Trms Process Operations Resume Examples & Samples

Facilitates the execution of Operational excellence strategy through local management and support teams. Leads and supports process improvement projects at the network level that have a global impact
Leads the identification, framing and execution of strategic initiatives across TRMS Operations to improve end-to-end operational performance through a team of managers, project managers and analysts
Develops and/or influences new ideas/approaches. Establishes procedures, plans and practices which promote the adoption of appropriate solutions and sustainability of desired results in complex operational environments. Develops strategies to enhance decision making
Ensures that effective controls are developed and maintained across the organization. Takes corrective action, as appropriate. Ensures that performance is aligned with mission, goals and outcomes and is completed within established timeframes. Monitors and evaluates moderately complex plans; focuses on results and measuring attainment of outcomes
Responsible for managing a diverse team of high-performing professionals. Responsible for performance management, compensation decisions, rewarding and recognizing employees, and providing on-going, regular performance feedback
Manage program/project portfolios and cross-functional transformation initiatives. Manage the business requirements framework and development process in order to drive consistency across teams
Lead and coach risk assessment analysis throughout the department
The ideal candidate will have strong commitment to employee development, a good understanding of principles of process improvements as well as an exceptional level of dedication, motivation & intelligence
Progressive 8-10 years of experience managing the development of business processes
Work ethic based on a strong desire to exceed expectations. Experience working successfully in a very fast-paced, results-oriented environment. Hands-on
Proven ability to lead and develop an organization of at least 50 people
Strong knowledge of program, process, and change management techniques; structured approaches to problem solving, decision-making, and business strategy
Exceptional influence without authority, ability to deal with ambiguity, and excellent collaboration skills
Requires a high level of judgment to make appropriate decisions for diverse and undefined issues
The ideal candidate will possess a balanced mix of quantitative, consultative, and facilitative/leadership skills
Proven analytical/technical aptitude, i.e. statistics and the ability to carefully analyze large, complex data sets
Demonstrated ability to work well in a team environment and work under tight deadlines
Organizational agility and ability to work successfully across a complex environment
A Master’s degree/Phd or equivalent experience. MBA is preferred
Working knowledge and proven track record of success with the Toyota Production System: JIT, JIDOKA and HEIJUNKA
Prior Black Belt experience or Certified Six Sigma Black Belt with demonstrated success leading projects

Senior Worldwide Forecasting & Operations Manager Resume Examples & Samples

BS with a quantitative focus
5+ years of relevant experience in forecasting, demand/inventory planning and/or supply chain management
MBA with 3 years relevant business experience
Experience in forecasting and cross-functional management

Senior Manager, Latam R&D Operations Resume Examples & Samples

Lead regional budget planning, management and control
Identify local risks and opportunities and ensure updates are implemented based on planning scenarios
Contribute to the preparation of monthly Dashboards including detailed narratives on key movements versus PRE, PY and BP
In collaboration with Business Services / GFO, lead the Employee Cost Planning (ECP) and Headcount Management process for the region by working together with HR and the R&D/QSE management
Participate and / lead routine budget reviews with budget owners & project managers, providing deviation and trend analysis
Support the annual business planning process by collecting and evaluate relevant regional / local information
Prepare detailed analytical spend reports to enable Function to continue to focus and drive Zero Based Work (ZBW)
Manage routines with the business to ensure all spend (OPEX & CAPEX) is correctly accounted, goods receipted and accrued where necessary. As required act as first approver for all manual invoices and PO’s to ensure financial accuracy and budget alignment
Assist with the preparation and review of required submissions to Corporate
Work directly with GFF-Center team, Business Services and GFO teams in coordinating master data changes
Maintain local COAs and ensure all entries/transactions are authorized based on local requirements and the Company’s DOA. As required prepare and / contribution to the preparation of RFAs
Manage PPE, CAPEX budgets & purchases and ensure AUC are timely & accurately capitalized
Serve as key liaison with local finance in BUs / regional GFO teams
Work with local Controls & Compliance team to ensure appropriate internal controls, governance and SOX compliance
Drive process excellence, efficiency and effectiveness through the application of operational excellence/lean approach, including supporting the development of KPI’s
Provide back-up and support to other finance team members
Other ad-hoc activities including reviews, presentations, productivity programs, etc. as required to support client and team requests
Degree or Diploma in a Business, Accounting or other related field or relevant TCCC experience
Minimum 5 years of experience in financial controlling, planning and analysis, public accounting or audit experience
Expert knowledge of SAP and Excel. Planning & other systems is an advantage
Strong knowledge of Budget Planning Process and Variance Analysis
Strong knowledge of Accounts Payable process
Importing and Exporting Good Ideas
Driving Innovative Business Improvements - understanding of operational excellence / lean principles and tools
Strong analytical, planning and organizing skills paired with attention to detail
Customer Service and Business Partner orientation
Fluency in English (verbal and written) and relevant local language
Ability to work in team environment for multiple locations, but independently
Teamwork and collaboration

Senior Manager, Install Operations Resume Examples & Samples

10+ yrs progressive operations management experience
Demonstrated experience in driving process improvement
Thorough understand of contracts, work flow processes, Installation operations metrics

Senior Manager of Operations Overnight Resume Examples & Samples

Oversee the activities of the Inbound, Inventory and Outbound Departments
Directly manage and lead team leads and a team of at least 50 associates
Develop quality and productivity improvement capabilities that will improve services and effectiveness
Ensure a high level of internal and external customer service. Investigate and correct customer issues and complaints relating to quality
Provide technical and statistical expertise
Improve and/or create, document and implement procedures to help develop teams
Define performance metrics for measurement, comparison, or evaluation for the overnight shift
Maintain an active role on internal Continuous Improvement and audit procedures
Review output performance against scheduled performance. Provide reports to direct management on interpretation of results and approve changes in direction of plans
Develop specific short term and long term goals/plans
Considerable knowledge of the principles of supervision, training, performance and evaluation
Significant functional demand strategic planning
Strong sense of confidentiality
Enthusiasm for coaching and training direct reports
Quality Engineering
Must also be able to adapt quickly and make changes in a short-period of time at a fast-paced and growing start-up environment
Demonstrated experience managing people and teams
Proactive and collaborative approach; service-oriented
Detail-oriented and ability to multi-task
Strong communication, interpersonal, and listening skills
Intermediate to advanced computer skills (MS Office Suite Excel and PowerPoint)
Flexible to work occasional Saturdays and holidays, particularly around Christmas and New Year’s Eve

Business Operations Manager, Senior Manager Resume Examples & Samples

6+ years of experience in a financial analysis role
6+ years of experience with contract interpretation, budget analysis, and administration of government projects
6+ years of experience with financial data and the analysis and reconciliation of estimations versus actuals
Experience with Microsoft Office, including Excel
BA or BS degree in Business Administration or Finance or 8+ years of experience as a financial analyst
Experience with managing staff and growing a team
Ability to manage work, work independently, multi-task, and handle high volumes
Ability to engage with the onsite PMO team
Ability to work at the client site in Reston, VA or Herndon, VA

Senior Operational Risk Manager Leveraged Operations Resume Examples & Samples

NOTE** The information listed within this description summary is intended to indicate the general nature and level
10+ years of direct, relevant experience in financial services, compliance, control, audit or similar roles with enhanced knowledge of the business to be supported with experience developing risk management programs identifying all significant processes, risks, and assessing key controls and monitoring associated with these significant processes
BA degree in related field, advanced degree a plus, or equivalent experience
Experience managing in large organizations
Five (5) plus years’ experience in Consumer Operations, Controls and Risk Management
Five (5) years Project management and governance experience with demonstrated ability to achieve critical milestones
Knowledgeable in regulations, compliance and controls that affect the Consumer Bank
Ability to foster strong working relationships with people across multiple lines of business and with support organizations
Ability to provide effective challenge on new initiatives and changing strategies to senior management
Strong judgment and critical thinking skills
Strong knowledge of the Consumer Credit Card, Small Business Banking, Retail Banking and Mortgage businesses and applicable rules, regulations and processes
Proactive change agent
Adept at delivering and maintaining productive cross-functional working relationships
Prior matrix management and influencing responsibilities
Strong control management skills
Strong customer centric ethics
Strong process improvement skills
Excellent interpersonal, communication and leadership skills
Highly motivated, strong performer
Strong organizational and follow-up skills and the ability to multi-task effectively in a fast-paced environment
Strong problem-solving skills and the ability to work in an environment where priorities are frequently changing
Team oriented with a collegial approach to addressing challenges
Adept diversity skills, working in a team of diverse skill sets/cultures
Ability to react in a dynamic environment
Strong self-management skills and use of own initiative
Ability to effectively influence remote/virtual teams
Leads annual and quarterly Managers Control Assessment (MCA) self-assessments and completion of all Control related assessments on behalf of the business process owner. Provides support for ongoing changes to the MCA program as required, not just at specific points in time
Ensures new or modified products and processes are reviewed through the appropriate governance routines and launched with adequate controls which can be monitored and reported
Ensures internal reviews and external examinations are well managed with clearly evidenced controls
Provides embedded support of assigned business area / 1-Down by attending and participating in business meeting routines to provide Control related updates to the team and to learn about any new initiatives that CBORC would need to support
Proactively identifies emerging risks and assists the business process owner with resolving control gaps and issues and helps to create quality corrective action plans, including understanding root cause of the issue
Identify trends, themes, tendencies that indicate emerging operational risks by relying on mining trends in relevant metrics, loss data and external events. Effectively communicate learnings to Business in order to drive necessary responses and action
Continuously monitor Key Operational Risks and related Key Risk Indicators and ensure the Business is taking appropriate action to update them and respond to breaches
Identify changes in business strategy or relevant regulations that may lead to an increase in Op Risk
Works with the business and Quality Assurance team to ensure controls are monitored and/or tested and the results are reported to senior management on a monthly basis
Assists with executing key policies – CBORC, Records Management, Supplier Risk Management, and Business
Continuity, ensuring self-identified issues are communicated and resolved timely
Provides support to the CBORC Operational Risk Senior Manager so a clear and comprehensive view of “Health of Controls” is created and socialized with the business process owners for weekly, monthly, and quarterly Control updates to the executive management team
Responsible for the back testing of Business Issues and Operational losses and events
Resolves Key Risk and Control Indicator breaches with the process owner
Ad hoc Control related requests as needed

Senior Manager of Operations Resume Examples & Samples

Manage technical support staff to provide high quality support for VW network of ad targeting servers that are installed with Cable Operators or other Media Companies
Define and implement processes and systems for handling and tracking first and second level support
Work with Development Team to implement a proper hand-off for new software releases to the support team, including release/acceptance testing
Work with Product Management to provide operational requirements into the product definition process
Refine and implement monitoring of critical equipment
Develop and manage performance metrics to support high customer satisfaction
Bachelor's Degree of Equivalent
3+ years of experience in technical support organization that handles first and second level support for distributed software systems
2+ years project management / supervisory experience
3+ years of experience in telecom, cable, or tv industry
Excellent leadership, communication, negotiation, motivation, and persuasion skills
Hands-on experience with Linux, SNMP, SQL Database, Networking, TCP/IP, Linux shell scripting, Perl or Python
Digital video experience a plus
Nights and weekend availability as needed

Senior Manager, Email Operations Resume Examples & Samples

5+ years’ experience with email deployment processes, marketing operations and/or systems roles
3+ years’ people leadership and management experience; proven ability to lead, inspire, develop and manage a team
Results driven with an outstanding attention to detail and organizational skills
Exceptional verbal, written and communication skills – must have a unique ability to translate complex data, processes and issues into clear and concise information that can be clearly articulated to business stakeholders
Combined strategic thinker with tactical execution – must have the ability to create and translate new strategies into detailed action plans
Strong collaborator and negotiator – must be able to effectively bridge gaps between internal and external partners
Strong analytical and (email) technical background with experience integrating data and reporting solutions
Expertise with world class email service provider solutions (Experian, Salesforce, Epsilon, Responsys or similar) required. Experience with Experian preferred
Expertise with email enhancement solutions (Persado, MovableInk or similar) required
Experience with subscription, web, email, and mobile marketing; new product launches, digital games a plus
Process driven mindset with demonstrated ability to implement continuous improvements
Demonstrated ability to work both autonomously as well as within a team-oriented, collaborative environment
Six Sigma, PMP, Agile and/or other disciplined process and project management certifications are a plus
Self-motivated, accountable thought-leader with a can-do attitude in working through challenges solving problems
Strong appetite for technology with ability to understand data nuances and limitations

Senior Manager, Email Operations Resume Examples & Samples

Responsible for email configuration, testing, and deployment of batch and triggered email programs on behalf of the various editorial and business divisions
Optimize Customer Lifecycle programs including helping to define technical requirements, program design and integration touch points
Create and oversee audience segmentation queries for email campaigns and lifecycle programs; Direct email data processing efforts such as opt-out preferences, address validation, etc
Oversight of enterprise-wide operations including guidelines, process and management of our ESP (Oracle Responsys) vendor
Identify, recommend and implement new tools and technologies that are being used to optimize email marketing (live content, recommendation engines, location based targeting, preference management etc.)

Senior Agency Operations Manager Resume Examples & Samples

Based on industry knowledge and experience, drive communication and alignment between multiple teams (including Brand, Sourcing, and Agencies); be responsible for negotiating solutions and resolving conflict. Responsible for probing for information to clarify issues and improve the agency management process by: working with, and assisting with management of, Agency partners to align on timelines and to ensure transparent communications to all those working on the promotional tactics. Have a clear working knowledge of the brand's strategic plans, tactical plans, and operations to proactively recommend solutions that adhere to industry regulations, laws, policies, SOPs, etc
Onboard and train agencies on tools, systems, policies, SOPs BI processes and practices
Monitor adherence to corporate standards of excellence, company policies, compliance and ethical business practices to be compliant with all applicable SOPs and FDA regulations
Responsible for identifying obstacles/challenges and providing solutions with clear focus on continuous improvement of the agency management process
Financial/Invoice Management
Manage and track "Agency Spend" (vs. Budget) of the agencies that support the TA. Report actual spend to budget on a monthly basis for each agency, reconciling against original Scope of Work (SOW)
Reviewing, approving and disputing invoices as appropriate against original Scope of work (SOW)
Managing the purchase order process for each TA agency (Input PR to PO placement)
Managing the hard Close/Year-end Review with brand, sourcing, and finance
Support the Agency evaluation process by scoring the agency evaluation for each TA agency and providing feedback to the Agencies on a minimum semi-annual basis
Accountable and also responsible for developing and maintaining an accurate Agency master contact list updated semiannually
Ongoing Process Improvement Management
Participate and in cases recommend the auditing of agencies where consistent discrepancies are found
Initiates, test, and implements continuous process improvements that positively affect departmental performance metrics. Author any new changes to departmental guidelines based on the results of continuous process improvements
Identify departmental best practices that can be shared across the therapeutic teams, ensuring consistency of approach
Mentors and coaches new and existing team members on best practices and the most efficient process based on know-how and subject matter expertise. Assumes a functional area of expertise and becomes a team resource on an ongoing bases (e.g. reporting, system updates, review pathways, etc.)
Demonstrated ability to manage large projects, multi-task and achieved desired results, especially under pressure
Knowledge and experience with FDA/OPDP regulations

Senior Manager, DTC Operations Resume Examples & Samples

Run day to day business operations of Direct to Consumer eCommerce business by collaborating with Supply Chain, Consumer Service, Finance, and IT teams
Partner with Supply Chain, 3PL, and DC teams to implement new drop shipping initiatives to meet direct to consumer eCommerce requirements
Ensure that inventory needs are met for DTC business and there is complete product coverage at all times including during key selling seasons
Monitor ‘Out of Stock’ on DTC channels and take measures to improve product availability
Lead new initiatives cross functionally to fix the operational gaps in DTC fulfillment or supply chain
Create new processes and system changes to optimize DTC operations and work with technology and supply chain teams to implement
Partner with Consumer Service team to understand consumer pain points and work on initiatives to improve consumer experience
Streamline backend processes including order to cash flow, returns and refund processing, fraud prevention, repairs and warranty, etc
Evaluate new 3PL or Logistics partners and work with Newell Global teams to expand direct eCommerce business globally
Create strategy for Excess & Obsolete (E&O) inventory and execute initiatives to sell E&O inventory through direct eCommerce channels
Monitor operational KPIs like lead times, fulfillment rate, shipping time, etc. to track progress towards operational goals for direct eCommerce business and work on initiatives to improve KPIs
6+ years of experience working in eCommerce Operations or Supply Chain
Ability to both work in startup like environments and within a large matrixed organization
Ability to collaborate with cross functional teams at all levels Strong written and oral Communication Skills
Ability to use strategic thinking and problem solving skills to create new strategies, build business cases, and win stakeholder buy-in
Must be both analytical and strategic and embrace the challenge of dramatically increasing eCommerce revenue
Respected and trusted team player with a proven track record of achievement
Strong decision-making skills and an understanding of where projects fit into overall Company and development strategies
Demonstrated integrity and maturity, and a constructive approach to challenges
Ability to operate independently given direction, and bring ideas and solutions to issues raised
Detail-oriented and operationally-focused
Takes initiative & brings impeccable follow-up skills

Senior MTS Cmbu / Vrealize Operations Manager Resume Examples & Samples

Design and develop the next-generation system’s performance monitoring and capacity management infrastructure for VMware's virtualization products, using math and analytics models for streaming, batch, and interactive analytics to come up with accurate metrics and predictions
Define and improve data quality management processes
Use streaming analytics and machine learning to enable our customers to change their entire operations of enterprise
Taking technical ownership for key components and working through performance and scale issue
Work with QA engineers and ensure software testability, quality, scalability and stability
Work with customers, support group, and other engineers to troubleshoot and fix customer reported issues
Work with the documentation team and ensure good quality documentation of the product and the API

Manager / Senior Manager, Campaign Operations Resume Examples & Samples

Bachelor’s Degree with 4-6 years of work experience
Demonstrated ability to support multiple priorities simultaneously across different teams with minimal direction
Sound business and technical acumen
Ability to collaborate and work effectively with internal colleagues
Exceptional communication skills, with the ability to influence, negotiate and share knowledge
Proven ability to develop and implement creative solutions to business problems
Demonstrated proficiency to drive results

Senior Manager, NCI Operations Resume Examples & Samples

7-10 years of operational experience with BPO
Lean/Six Sigma Black Belt certification
At least 2 years of experience leading a total of at least 250 employees
Experience in more than one of the following markets is greatly preferred (Financial Services, Credit/Debit Card, Mortgage, or Legal)

Senior Manager, Email Operations Resume Examples & Samples

At least 5 years of experience within an email operations role is required
Strong interpersonal, communication and experience supervising a team
Proficient with MS Office, HTML, SQL (working) and a solid track record of working with ESPs
Proficient/skilled in the use of email tools such as ExactTarget, Responsys, SilverPop, Marketo, etc

Operations Account Leadership Senior Manager Resume Examples & Samples

Provides solutions to complex business problems for area(s) of responsibility where analysis of situations requires an in depth knowledge of organizational objectives
Involved in setting strategic direction to establish near term goals for area of responsibility
Interacts with senior management levels at a client and/or within Accenture, which involves negotiating or influencing on significant matters
Has latitude in decision-making and determining objectives and approaches to critical assignments
Decisions have a lasting impact on area of responsibility with the potential to impact outside area of responsibility
Manages large teams and/or work efforts (if in an individual contributor role) at a client or within Accenture
Minimum of 5 years' client relationship management
Minimum of 3 years' experience managing a team
Minimum of 3 years' experience in sales support
Minimum of 3 years' experience in Marketing Operations
General knowledge of Adobe Creative Suite, Adobe Captivate, Salesforce, Marketo or marketing automation software and WordPress
Experience managing large outsourcing engagements

Accenture Operations Deal Execution Senior Manager Resume Examples & Samples

Partner with the Client and Sales teams to shape, negotiate and close outsourcing contracts
Manage deal closure cycle from Pricing Strategy & Execution, Negotiate to Close and Transition to Delivery teams
Lead Client and Accenture teams to a mutually beneficial deal outcome
Comply with Accenture Sales Policies and Procedures
Represent deals at relevant review and approval forums
Participate in deal and delivery quality assurance processes
Minimum 5 years in professional services/outsourcing contract negotiation role
Experience with BPO, ITO and as-a-service deal constructs
Strong knowledge of outsourcing contract commercial constructs and key legal terms
Experience building relationships with C-level executive clients
Business acumen, negotiation, influencing and persuasion skills
Flexibility for interstate travel to support deals outside home office location

Senior Manager, IST Operations Resume Examples & Samples

Accountable for leading the International Support Team comprised of 20-25 contact center analysts and 4-5 team leaders
Enable employee development and growth potential
Understand and manage all the support functions in the team
Direct, guide, coach, and develop a team of 4 – 8 team leaders to achieve individual and corporate goals while maintaining all defined processes in place and operational strategies
Deliver sustainable and scalable solutions to streamline operations
Introduce technology and methodologies to improve staff productivity and maximize the customer experience
Understand international and multi-cultural environments to implement solutions with broad reach and minimal disruption impact to the customer experience
Work in a fast-paced environment, taking the initiative, managing multiple projects, and working under tight timelines and budget constraints
Supervise and maintain customer support standards to ensure a seamless customer experience at all levels, these include but are not limited to monitor service level agreements, handle and response times and other key performance indicators are being fulfilled by all the support escalation points and team members
Facilitate resolution of project issues and roadblocks to project success
Partner with Executive Director to establish business objectives, strategy, budgets and standards for effective performance
Support the selection, recruiting and training of new individuals joining the support team
Direct and prioritize the workload of International Support staff and third party vendors
Create goals to encourage the timely progression of performance management guidelines. Recognize and reward successful performance. Identify and correct areas of substandard work performance through the coaching and progressive discipline process
Ensure the consistency of the development process by creating, maintaining, and enforcing standards/procedures; enforcing a culture of continuous improvement at all levels
Responsible for documenting new and existing International Support Team infrastructure and processes
Identify, initiate and lead process improvement initiatives; aid in developing and executing strategies to improve end-to-end processes and client satisfaction ratings
Act as Subject Matter Expert (SME) and as a final point of escalation for contact center issues to ensure the needs of our clients are satisfactorily met
Communicate company strategies, initiatives, system enhancements and other key information to the team members
Supervise and assist in any additional projects that may arise
Must be methodical and have strong attention to details
Bachelor’s in Business, Industrial Engineering or related area
8-10 years of professional work experience
5 + years of people management experience in a multi skill, multi-channel and multi-cultural contact center environment
International experience working with individuals in different countries
Fully Bilingual: English and Spanish. Portuguese a plus
Ability to lead, build teams, motivate staff, and maintain a positive and productive work environment

Senior Fixed Operations Manager Resume Examples & Samples

Ability to prioritize own schedules and organize work load effectively with minimal daily supervision
Ability to function effectively and remain productive in a virtual office environment
Ability to focus on the best interests of the dealership and Nissan. Can remain objective in the course of building relationships
Has command of basic accounting practices and financial acumen
Attentive to others opinions and perspectives
Ability to influence the actions of others by building credibility through dealership knowledge, effective recommendations, clear communications, honesty, and demonstrated follow-up on promises
Result driven even in the face of resistance or setbacks
Ability to present ideas and analysis in an effective manner
Typically 6-10 years of experience in various specialties of the automotive industry including: Sales Operations, Dealer Agreements, Marketing, Parts & Service, Sales Reporting, Market Rep Studies, Pricing, Consumer Affairs, Distribution, Customer Satisfaction, Advertising/Promotions, Warranty, Car Mix, Facilities/Merchandising, CMM/ML, Carflow, C&l, Product Planning
Prior experience as a Parts and Service Field Sales rep within a high volume or metro market is preferred

Senior Manager CLS Operations Resume Examples & Samples

8 - 10 years+ of relevant logistics experience with 15+ years overall business experience. Experience working in a highly matrixed, global organization is critical for success. Multi-sector experience is preferred
Demonstrated skill in influencing and collaboration within and across organizations, globally and at all organizational levels
Leadership skills and ability to build, motivate and retain effective teams
English speaking required, multi language skills are preferred
Strategic thinking ability; always seeking areas for improvement to create growth, improve financial performance and gain global and competitive advantageOperations (Generalist)

Senior Manager, AWM Operations & Measurement Resume Examples & Samples

1) The first half of 2017 this role will support the Department of Labor (DOL) implementation team across the 11 DOL projects with interim leadership. This requires someone who is operationally minded, can lead effectively across different business teams, and can adapt to different leaders and changing goals from pre and post DOL work
2) Once complete, the role will transition back to the business as the Sr. Manager of Operations and Measurement, leading a small team of reporting managers and providing program operations support to AWM advisor growth programs
Coordinate work streams across several cross-organizational teams that are aligned to goals, develop processes to support business objectives, make linkages across other advisor growth programs, and drive achievement toward a common set of goals.
Build the program operations and project plan to identify dependencies, milestones and create an ongoing machine
Make strategy recommendations based on the big picture, build clearly articulated decision documentation for leaders, negotiate with business partners and respectfully question others and hold people accountable to a solid program operations plan
Act as communication conduit in the program operations and measurement role, working collaboratively with business owners and engaging key stakeholders in effective rollouts and achieving deliverables
Translate business partner needs to define user requirements, understand available data sources and systems to make thoughtful reporting recommendations, and lead team to create user-friendly, accurate and timely deliverables
Quality check reports to ensure accuracy and accomplishment of business partner goals
Analyze reports produced by the team to help identify key trends, answer business questions, provide pertinent information to the field, and identify issues and opportunities for future improvements
Present results of analysis and/or recommendations to business owners, partners and leaders
Provide leadership to direct reports including coaching and feedback, employee development, and performance management
Experience in building program operations and project plans to identify dependencies, milestones and create an ongoing machine that crosses business areas; able to meet deadlines with a drive toward flawless execution
In-depth knowledge of business operations and processes with ability to articulate these processes to others
Ability to quality check reporting data and use data to answer key business questions and make recommendations to business owners, partners and leaders.
Excellent relationship and communication skills to effectively engage business partners tin needs discussions, to influence business and to make recommendations.
Familiarity/knowledge of the Ameriprise field organization and advisor role
Comfortable with change and ambiguity. This role will report up through different leaders over the next two years and will have different goals before and after DOL. Being nimble is critical.
Self-starter, able to dig in to complex work and define personal objectives.
Experience building and producing reports based on the needs of the business partner/client

Senior Manager Vanguard Operations LTC Resume Examples & Samples

Develop and present proposals related to improving product quality along with process efficiency for all areas of responsibility
Maintain competency on current cGMPs and current industry practices through research, training, courses, etc
Investigate customer complaints or non-conformances related to operations functions thoroughly and within designated time lines
Identify department capital needs and prepare capital appropriations requests and justifications as required
Prepare the short term and long-range plans and budgets for the Operation Department based on Vangard’s goals and growth objectives
Pursues excellent status in a lean and continuous improvement-production environment
Recommends and supports investments in equipment and technology in the facility supported by financial analysis and consistent with mission and strategy of organization
Leads and monitors the development, implementation, and maintenance of cGMPs, standard operating procedures, and operating guidelines within responsible functional areas. This includes compliance with FDA, EPA, OSHA, and other regulations
Responsible for maintaining competency for Production, Maintenance, and Logistic Departments
Ability to perform at or above established quality and productivity standards
Perform additional duties as assigned by management
Regular attendance is an essential function of the job
Follow all applicable government regulations including HIPAA, FDA, OSHA, and EPA
Display behavior which exemplifies employee code of conduct guidelines and Omnicare Core Values
Other duties as assigned; Job duties may vary by location

Senior Manager, Arena Operations Resume Examples & Samples

Planning, organizing, coordinating, and directing all activities and personnel engaged in day to day operations at Nassau Coliseum
Review event notes, and take a leadership role in the setup and breakdown of chairs, tables, pipe and drape, rubber matting and carpets, giveaways, etc. Additionally working with the Events department in setting up and converting conference rooms and banquet rooms as necessary from event to event
Conduct ongoing reviews of budgets and staffing plans; recruiting, training, supervising, and evaluating departmental personnel and service providers
Establish and maintaining effective working relationships with GM, managers, supervisors, employees, patrons, clients, service providers and corporate sponsors
Managing third party service providers by enforcing the agreed upon scope of services within the various signed service agreements
Developing standard operating procedures for the Arena Operations department
Prepare and maintaining required reports/records/certifications for the city, code and/or corporate management
Prepare projected Event Cost Estimate/Analysis for specific areas of responsibility
Supervise cost accounting expenses for overall budget including but not limited to house equipment rental, supplies and services purchased, event supervision and staff
Continuously review the departmental needs and recommend repairs, maintenance or special projects
Creating and implementing purchasing and inventory control systems as it relates to consumable items, tools and equipment within Facility Services
Specific experience as it relates to an 18,000+ seat sports and entertainment facility; organizing and directing event requirements for sporting and entertainment arena events
Working knowledge of tools and equipment related to managing a multi-purpose sports and entertainment facility
Knowledge and previous experience working with NBA, NHL/AHL, NCAA (hockey and basketball), FELD Entertainment, and AEG Live, Live Nation and other concert and family show promoters preferred
Experience in developing and managing budgets
Bachelor’s degree, or foreign equivalent, in any field plus 5 years of progressively responsible positions and/or post baccalaureate experience in the job offered

Senior Manager, Workplace Operations Resume Examples & Samples

Assumes responsibility for the implementation of effective Audible facilities policies, procedures, and project planning
Move Management
Excellent understanding of office management procedures
Knowledge of budgeting
Five or more years of Office Management experience, with at least two+ years of supervisory experience
Excellent leadership qualities
Detail oriented, with great organization skills
Great influential communications skills. Effective Communicator
Space management skills
Basic understanding of trades (electrical, plumbing etc.)
Knowledge of safety and security

Senior Manager Identity & Access Management Operations Resume Examples & Samples

Lead the IAM Ops function (global)
Continuously review IAM processes and procedures, gaining efficiencies wherever possible through process simplification and automation
Maintain compliance to regulatory requirements
Be responsible for optimising team structure and resource forecasting
Contribute to and influence future IAM strategy (process and technology)
Support and be responsible for IAM Ops response to audit requirements
Provide local line manager support to the Dublin Cybersecurity team
Provide an IAM interface to the business
Provide relevant management reporting to demonstrate IAM Ops delivery and support forecasting and strategy
Communicate issues, solutions and status to senior management
Co-ordination with other Business Units for operational work
At least 10 years of IAM Operations experience
Solid experience in IAM Operations management experience, of a team size no less than 20 people
B.E/MCA/B Tech Any Graduate or preferably with diploma in Computers preferably from reputed institute
Understanding of role based access control, role engineering techniques, and analytical skills
Adequate knowledge of Information Security Concepts and Domains, primarily in Access Control
Good knowledge of mixed operating system technologies like Windows, Linux, UNIX and AS400
Working skill on MS Excel
Entry level knowledge of Sys Admin on Unix/AS400/Databases/MS Active Directory/Exchange preferred
Good knowledge on security concepts and domains
Good communication skills and experience working with multiple levels of business
Self-starter, creative, analytical, disciplined, result-oriented, and devoted team player

Operations Manager, Senior Resume Examples & Samples

Seven years of directly related experience
Three years supervisory/management experience
Participative management style- advocate team concepts
Ability to establish credibility and be decisive, coupled with the ability to recognize and support the organization’s preferences and priorities

Senior NOC Operations Manager Resume Examples & Samples

Assist NOC management to develop and establish new processes and procedures
Experience maintaining and troubleshooting FIOS and OLT equipment/configuration
Experience troubleshooting and maintaining Metro-E circuits/equipment
Cisco and Juniper router experience
Experience configuring and supporting DSLAM’s: Adtran/Calix/ALU/Tellabs
ATM/Ethernet switch experience: Ciena/ALU/Cisco
Ethernet, ATM, routing experience
Experience with major Internet protocols such as TCP/IP, UDP, DNS, DHCP, BGP, OSPF, ICMP and RADIUS
Military Experience
Management Experience
CCNA/CCNP
MEF-CECP
Any vendor specific certifications (Adtran, Calix. ALU, etc.)

Senior Instock & Operations Manager Resume Examples & Samples

Manage inventory availability and inventory health including: improved in-stock rates, inventory planning and systematic forecasting
Optimize key system inputs to achieve highly automated replenishment
Partner with internal teams to help drive tools and process improvements that affect purchasing and vendor management workflow, with emphasis on automating tasks that are currently performed manually
Drive process improvement and operational excellence within our vendor community by reducing costs, defects, and lead times, while increasing innovation, automation, and economies of scale
Partner with vendor managers and marketing managers in driving sales and profitability growth
Drive complex business analysis that identifies opportunities to improve cost structure and profitability
Bachelor’s degree in Engineering, Computer Science, Business or a Supply Chain/Operations discipline
5+ years of experience in inventory planning, operations, retail, consulting and/or finance, with a history of owning/driving results
Experience providing direction and/or mentorship to individual contributors – either directly or through influencing skills
Highly analytical, capable of turning raw data into information and insights
Proven track record of managing and executing large projects from start to finish, including project management, data gathering and modeling, problem solving, and communicating recommendations
Exceptional attention to detail and proven ability to manage multiple, competing priorities simultaneously
Strong written and verbal communication skills – able to effectively communicate complex business concepts in both verbal and written form
MBA with a quantitative focus, or advanced degrees in Operations Management, Mathematics/Engineering
Strong numerical and analytical aptitude, and high proficiency creating and managing advanced models
Strong proficiency in analytical tools including Microsoft Excel, SQL and statistical software
Experience with process improvement techniques such as Kaizen, Lean Manufacturing or Six Sigma

Senior Workplace Operations Manager Resume Examples & Samples

Develop and manage a team of office managers/field coordinators in multiple US office locations to manage daily operations
Ensures that office managers/field coordinators provide positive and prompt response to requests from the employees
Support Real Estate and Planning teams on site selections and construction projects. Lead and manage project management as necessary
Work closely with project teams during construction and/or IT projects to assist with operational feedback, communications and liaison to key stakeholders
Oversee and execute on target financial budget of various sites and track with monthly and quarterly metrics
Oversees programs including, space planning, food & beverage, transportation, health & safety
Responsible for the management of vendor service contracts. Responsible for periodic and ongoing performance and financial review, conducting RFP’s, and assuring performance of team, including service providers
Leads and assists team in the management of all maintenance programs relating to HVAC, electrical, plumbing and fire life safety systems
Manage security system and critical system environments
Manage and implement health, safety and business continuity programs
Responsible for space utilization of each office within the region and communicating usage to the Sr. Planning Manager
Build strong internal relationship with Appdynamics employees, RE&W team, office stakeholders, IT department, and Employee Programs to foster a positive employee experience
Work closely with property managers to ensure that the service to leased buildings is in keeping with Appdynamics standards and lease obligations
Ensure compliance with state, local and federal regulations and applicable building codes
Minimum 5 years of Facilities Management experience or at least 6-8 years of facilities operations, preferably in a fast-paced, professional setting
Experience in building and scaling teams
Proven experience in delivering construction projects on time within budget
Demonstrated strong work ethic, energetic, service centric, and positive personality
Ability to work independently as well as in team situations
Work order system and security software implementation/management experience is critical
Must have strong management and leadership skills and experience with managing relationships with cross functional teams
Excellent technical, interpersonal, and analytical skills required
Excellent written and oral communications skills required
Business Continuity experience a plus

Senior Engineering Manager Operations Resume Examples & Samples

Ensures appropriate engineering design and implementation to manage the consumer experience as it relates to services reliability and availability
Manages technical interfaces to inter-team, inter-org and 3rd party service suppliers
Leads services improvement initiatives, driving progress and deliverables
Communicates operational KPIs, risks and associated actions
Supports engineering development and customer facing teams to deliver a world-class service operation
Executes the methods, models and processes which support Dev Ops development practices
Leads and mentors a team of Principal, Senior and Junior Ops Engineers who will perform system level operation and support functions
Lead execution of 3rd level support for consumer issues and operations related NPS feedback
Ensures the team meets deadlines and goals
Delivers on the execution of internal and external Service Level Agreements (SLAs)
Drives the adoption of improved technical and engineering processes

Operations Manager Senior Resume Examples & Samples

Advanced knowledge of major US military functions and operations
Excellent communication, leadership, interpersonal, organizational, and problem-solving skills
Minimum ten (10) years of experience in military or civilian operations management environment with at least three (3) years in a managerial role
Prefer Bachelor’s Degree in business or associated discipline

Senior Campaign Operations Manager Resume Examples & Samples

Oversee the project definition, management and execution of email channel programs, including but not limited to, email campaign management, social media integration, landing pages and support sites, online media and promotions, and affiliate marketing, in order to maximize client business/marketing objectives
Serve as a point of integration for multiple agency departments; ensure integrated program management
Able to write solid proposals and strategies for a variety of verticals
Help identify and qualify vendors for partnerships
Stay up-to-date on and advises clients of the latest trends in email marketing/media
Bachelor’s Degree in a related discipline or equivalent experience required
Experience with an Email Service Provider (ESP) platforms (i.e. Harmony, DREAM, ExactTarget, Yesmail, Responsys, SilverPop, etc.) is required
Must have a deep familiarity with and be passionate about digital marketing concepts, practices and programs with a strong understanding of email marketing
Solid understanding of usability within the Web and email channels is required
Experience drawing recommendations from web analytics
Ability to create and monitor business KPIs (key performance indicators)
Time management and problem solving skills

Senior CMC Analytical Operations Manager Resume Examples & Samples

Manage the development and validation of analytical test methods in conjunction with CMO partners for clinical, commercial products, and intermediates in accordance with ICH/FDA/USP/Ph. Eur. Guidelines
Author, update, and revise CMC regulatory filing sections to support regulatory filings
Manage the generation, execution and technical review of analytical data, method validation protocols, and method validation summary reports
Ensure compliance with current GMP’s in a manufacturing environment such that the products are assessed to agreed-upon specifications in a timely manner in order to support in-process, lot release and stability testing
Evaluate existing analytical method validation packages for accuracy and compliance with current ICH/FDA guidelines
Serves as the analytical subject matter expert for the QA evaluation and approval of applicable CAPA and change control projects
Understanding of basic statistical analysis to support setting of product specifications
Master’s Degree in a scientific discipline (Analytical Chemistry, Organic Chemistry, Biochemistry, Life Sciences) with a minimum of 7 years’ experience in a development environment or Bachelor’s Degree with a minimum of 10 years relevant experience
Demonstrated technical project leadership skills
Late stage clinical and commercial experience
Experience with CAPA and Change Control
Strong interpersonal, oral, and written communication skills including the ability to write technical reports and CMC sections for regulatory submissions
Strong organization skills and attention to detail
Ability to work in a fast-paced, dynamic, environment
Ability to travel up to 20% domestically and internationally

Senior Manager of Operations Resume Examples & Samples

Serve as the leader of the School Division’s digital customer experience
Hire, train, and coach exempt staff
Set direction and goals for the team
Establish strong partnerships with sales leaders to ensure the team is providing high quality service to their customers
Establish strong partnerships with the product engineering teams to ensure customer reported bugs are addressed promptly and issues are being resolved in the right priority
Ensure the contact center is meeting service level expectations daily, weekly, monthly, annually within budget
Ensure forecasting methodologies are accurate and up to date (call arrival patterns, average handle time, and shrink)
Ensure real-time workforce management practices are in place and operating efficiently
Build annual budgets and manage the P&L monthly
Develop and implement process improvements aimed at reducing costs
Develop an escalation process for sales team members to escalate issues when appropriate
Establish and ensure compliance to workforce management practices
Establish and oversee quality assurance and training programs that result in high quality service
Analyze voice of the customer data, identify areas of improvement and implement changes
Develop a culture of continuous learning and develop individual development plans for the exempt staff
Seven plus years in a Call Center Management role
Four plus years staff management experience, proven ability to develop leaders
Three plus years of experience in a technical and product support environment
Proven experience with data analysis and reporting along with forecasting and scheduling methodologies
Demonstrated success managing new initiatives while meeting operational and budgetary requirements
Proven ability to effectively influence and manage people, processes, and technology
Strong collaboration, verbal and written communication skills
Highly analytical with a proven background to work with and understand what the data and metrics are telling us and make recommendations for improvement
Ability to travel domestically 25-30%

Senior Manager, End To End Operations Resume Examples & Samples

Involvement in the early stages for product service to define the KPIs
Accountable to ensure mandate, thresholds and KPIs are created and shared with all stakeholders
Define structure of operational dashboards, including which KPIs to track and their operational thresholds
Active involvement with the creation of dashboards and getting buy in from business and project owners to use these measurements
Ability to articulate end to end story of the status of the project/program regardless of stakeholder
Build relationships with all stakeholders to understand all details of the program/project
Understand the reason behind every green/yellow/red and every change in delivery date or metric
Engage cross functional BU teams to respond rapidly to out of threshold situations and support finding root causes
Ensure familiarity with all KPIs, and relationships built with all stakeholders to be able to quickly respond to and drive correction in quality issues
Drive root cause analysis
5-10 years of progressive experience in technology; network, product and digital
Experience in managing and leading teams of direct reports
Ability to multitask managing numerous projects and issues at once
Quick, responsive and comfortable working in highly deadline driven environments
Strong collaboration, communication and negotiation skills
An effective and collaborative leader with the demonstrated ability to impact and influence across various functions and groups at all levels of an organization

Senior Manager, GES Operations Resume Examples & Samples

In-depth analytical and problem solving skills
Ability to develop business cases and tactical plans to support strategic initiatives
Ability to quickly understand a wide variety of processes within Cox Automotive
Ability to provide thought leadership and engage with Client Success team members in addressing complex business issues
Experience influencing change and delivering results
Experience in an environment highly recognized for driving continuous improvement
Strong active listening, writing and presentation skills
Proven experience communicating progress to various levels of stakeholders, including detailed project plans
Strong project management skills with an thorough understanding of project management concepts and techniques
Ability to develop and deliver project objectives, timelines, updates, and success metrics
Collaborative "team player" orientation with a strong cultural awareness
Must be able to work in extremely fast paced and dynamic environment
Must be self-motivated and able to manage multiple projects simultaneously
Strong ability to work independently with minimum oversight
Bachelor Degree in Business Management or related field or equivalent experience required
3-5 years of experience in Sales Operations preferred
5-7 years of experience delivering medium to large scale projects
5-7 years of experience in project and workflow management
Experience with the MS Office Suite, specifically Word, Excel, and PowerPoint required

Senior Manager, Client Platforms Operations Resume Examples & Samples

Self-motivated and able to meet objectives with little or no direct supervision
Consistently provide innovative ideas to solve complex problems
Provide troubleshooting of applications and systems
Efficient transition to support
Participate in rotational 24x7 on-call 3rd/4th level support
Participate in design / architecture reviews of systems and future systems planning
Strategic thought leadership experience
Customer service / end-user experience focused
2+ years’ experience in project management
5+ years’ experience in client platform systems administration
Experience administering hosted Microsoft platforms (O365, Azure AD)
Experience administering Microsoft Active Directory and Group Policy
Experience administering end-point security (anti-virus, Bitlocker/MBAM, multi-factor authentication)
10+ years IT support experience
Bachelor’s degree in Computer Science or related experience

Senior Manager, Wholesale Operations Resume Examples & Samples

Monitor and report M2M/MVNO operational performance as it relates to service objectives for our Partners and T-Mobile strategy
Focuses a team of Partner Account Managers to common goals. Exercises approval authority for direct reports
Manage, develop and coach a team of Partner Account Managers who are responsible for specific accounts day to day management tasks including invoicing, reconciliation, communication, and issues resolution
Work cross-functionally with T-Mobile’s supporting departments and champion the resolution of day-to-day operational issues
Work with T-Mobile’s legal and Business Development channel to ensure compliance and support of MVNO and M2M agreements
Monitor and ensure the availability of operational capacity (systems, process, people, and network) to meet the needs of the line of business
Interfaces with other T-Mobile departments to build cross channel cooperation
Must be available to support operations needs outside of normal business hours
Understanding of IT systems and operations, including billing, mediations, and middleware
Ability to communicate and build strong relationships across many lines of business. Must be comfortable communicating with individuals at all levels of the organization and in the partner’s organization
Strong desire and proven ability to coach, mentor and motivate all levels of staff
Strong leadership and inter-personal skills
Proficiency in developing and implementing KPIs
Self-motivated and independent
Strong personal work ethic and initiative
Proactive in identifying opportunities for improvement and developing recommendations
5+ years of experience mentoring and coaching as well as recruiting and retaining talented individuals
5+ years of Cross-functional experience influencing diverse groups to support customers
3+ years of leading Operations, Process improvement and/or Project implementation experience. Experience supporting MVNO or M2M partners preferred
5+ years’ experience supporting systems, networks, product and/or large accounts
Must have experience in developing and driving adherence to KPIs and/or Service levels
Must have experience driving technical solution and implementation of product and services
Must be At least 18 years of age
Must have a Bachelors' Degree
Legally authorized to work in the United States

Senior Manager of Operations Resume Examples & Samples

Manage Value Stream to deliver “Best in Class” manufacturing operations
Lead team to achieve Value Stream, Site specific and Corporate KPI’s across all metrics of Quality, Cost, Delivery, Safety and Morale
Partner with Supply Chain group in San Diego to manage customer and build requirements. Be aware of 3, 6 and 12 month build requirements and develop equipment/labor strategy to achieve world class service levels
Ensure planning and scheduling within Value Stream to support the customer and manufacturing efficiencies
Manage Value Stream processes to ensure daily customer commitments are achieved
Deliver and lead appropriate strategy and vision for VS engineering group. Initiatives should support key objectives of NuVasive
Deliver predictable/capable processes to ensure best in class quality is built into each product
Ensure facilities are maintained to support safety and production needs
Ensure consistent communication to all shareowners related to expectations, performance and key company initiatives
Drive Visual Factory/Continuous Improvement within Value Stream
Develop optimum capacity, efficiency and profitability, in conjunction with cross functional resources, through the upgrading and modernization of facilities and equipment and improvements in manufacturing systems
Develop and execute succession plan for all levels within the Value Stream. Build out a team of problem solvers who are passionate about the work they do and driven towards excellence
Ensure training and development of all shareowners, driving engagement and empowerment to every level within the Value Stream
Perform performance reviews, employee relations activities and corrective action in conjunction with Human Resources in a timely and effective manner
Ensure company compliance with quality, regulatory and safety directives
Performs duties in compliance with applicable regulations and standards such as FDA Quality System Regulation 21 CFR 820, 803, 1270 and 1271, ISO 13485, and the European Medical Device Directive
Recommends and implements manufacturing operations policies and programs in line with the overall business plan
Explores and recommends changes to manufacturing systems based on analysis of modern, cost effective methods
Forms part of the leadership team and plays a role in the setting of the overall department policies and guidelines
Focus on year over year cost improvements to support productivity targets
Creates and manages department budget and related expenses
Bachelor's degree in an engineering or operations management discipline. May consider applicable experience in lieu of degree: 5 years in addition to required experience
Minimum of seven (7) years of experience in a regulated (QSR, ISO 13485, and the MDD) high tolerance machining environment, preferably in the medical device industry
At least 3 years of this experience in a management position including broad involvement in and demonstrated knowledge of planning and managing the entire production process to include purchase order review, scheduling, machining, secondary processing, cleaning, assembly, shipping and quality control
Demonstrated knowledge of basic accounting and financial practices in a manufacturing environment
Proven leadership and team building experience including the ability to effectively drive change to drive the business forward

Senior Manager, End To End Operations Resume Examples & Samples

Involvement in the early lifecycle of products and services to define required KPIs
Build relationships with business primes for the assigned product/service portfolio to maintain continuous alignment on the KPI performance and delivery of major projects/programs that could impact the KPIs
Undergraduate Degree in Technology, Business Administration or related field
5-10 years of progressive experience in operations, network, product or digital in a technology company
Ability to articulate end to end story based on the KPI performance or project status
Comfortable communicating with stakeholder of all types, from discussions with technical primes to boardroom presentations to executive leaders
MBA is an asset

Senior Manager of Operations Resume Examples & Samples

Ensure that G4S Secure Solutions (USA) Inc. is providing quality service to our clients and that these accounts are operated in a manner consistent with established policies, contracts, and applicable laws. Maintain an active, strong client relations program by making frequent personal visits to discuss any problems or recommendations for the improvement of service provided
Ability to obtain any licensing required by the state
Minimum of 3 years management experience in the financial and team leadership aspects of a semi-independent business enterprise
Project Manager (Los Angeles, CA)

Senior Manager, Attractions Operations Resume Examples & Samples

Manages all aspects of the operation of all rides and attractions of a park (IOA or USF). This includes show quality, guest service standards, team member satisfaction, cleanliness, facility upkeep, safety, training, efficiency, budgeting, and responsible for the performance of approximately 500+ hourly team members in addition to directly overseeing select Managers of that park. Responsible for opening or closing the attractions department and/or acting as park officer of the day depending on scheduled shift
Coordinates the recruitment, hiring and training of exempt staff. Oversees select Attractions Managers by providing feedback on performance, giving direction on how to handle, solve and prevent situations and developing communication, decision making and reasoning skills. Creates development plans and ensures the Managers are meeting all objectives and accountabilities. Provides direction for Assistant Manager, Supervisor and team member disciplinary actions and collaborates with HR team when necessary for guidance
Responsible for all aspects of the safe operation of the attractions including regulatory training and compliance, incident reporting, and reviewing ride surveillance. Responsible for monitoring industry trends and ensuring compliance with UPR and ASTM standards
Updates and enforces company policies and procedures and departmental training and safety. This includes developing, writing and updating operating and training manuals, producing spot talks, documenting and addressing infractions. Monitors and approves Tech Services and Engineering programming and procedural changes
Analyzes daily flash reports, ride operation statistics, downtime reports, GSAT reports to stay in tune with the guest experience and establishes strategic plans based on observed trends
Manages labor, non-labor and special event budgets and looks for ways to improve overall efficiency of attractions operations. Monitors and adjusts labor hours and budgets according to attendance levels, operating needs and other variables
Manages planning and execution of marquee events and productions throughout the year
Understands and actively participates in Environmental, Health & Safety responsibilities by following established Universal Orlando policy, procedures, training and Team Member involvement activities
Ability to read and interpret documents such as safety rules, operating and maintenance instructions and procedure manuals. Ability to write reports, business correspondence and procedure manuals. Ability to effectively present information in one-on-one and small group situations to customers, clients and other employees of the organization
Regularly (2/3 of the time or more) to talk or hear
Occasionally (1/3 of the time or less) use hands to finger, handle or feel objects, tools or controls; climb or balance; stoop, kneel, crouch or crawl;reach with hands and arms; lift and/or move up to 50 pounds
Specific vision abilities required by this job include close vision; distance vision
Regularly (2/3 of the time or more) exposed to outdoor weather conditions
Frequently (1/3 to 2/3 of the time) exposed to vibration
Occasionally (1/3 of the time or less) exposed to Wet, humid conditions (non-weather); work near moving mechanical parts; work in high, precarious places

Operations Manager Senior Resume Examples & Samples

Manages the processing environment to protect the production systems critical to the success of the business
Delivers an operations environment that meets all service level agreements (e.g., 24/7 availability, response time parameters, etc.) and availability targets
Develops and recommends tactical and strategic plans for processing operations
Knowledge of all processing phases
Knowledge of company’s products and systems
Proficiency in client communication and escalation management
Knowledge of project management methods and techniques
Proficiency to supervise, lead and manage staff members effectively
Excellent problem-solving, team management, and time management skills, managing multiple deadlines for self and others
Proficiency in evaluating the performance capabilities of subordinates as well as counsel subordinates in development and/or corrective discipline
Proficiency in making projections of future expenses based on analysis of cost effectiveness of past expenditures
Proficiency to operate independently

Senior Fixed Operations Manager Resume Examples & Samples

Bachelor’s Degree required with 6-10+ years of related sales & marketing experience
Prior work may be a combination within a dealership, process consulting, OEM regional or national automotive headquarters
Proven expertise as a Parts and Service field sales rep within a major metro market preferred

Senior Trial Operations Manager Resume Examples & Samples

Drives trial startup by coordinating preparation of FPP by respective CTT LF members, acceptance by CPOs, and tracking progress of SSU milestones (RIS, SIVs, FPFVs) in alignment with CTT, regions, and CPOs
Is accountable for recruitment activities as per targets and reviews enrolment at the trial level, including responsibility for approval of changing recruitment commitment. Is responsible for forecasting, setting up contingency planning to ensure recruitment targets are achieved in accordance with trial execution plan, including communication of timelines for major milestone deliverables from start to end of enrollment, in coordination with CTT, regions and CPOs (with Clinical Study Managers)
Coordinates clinical data collection as per plan, including contingency planning and communication of timelines for major database lock milestone deliverables, in coordination with the Data Review Team, regions, and CPOs
Ensures timely site close-out activities, in coordination with CTT and CPOs (with Clinical Study Managers)
Mentors new TOMs in all aspects of their role and provides training support to TOM group in function of their expertise
At least 8 years’ experience in clinical research, in planning/executing and/or monitoring clinical trials
Demonstrated ability to influence without direct authority
Excellent organizational, interpersonal skills with extensive networking expected

Senior Payments Operations Manager Resume Examples & Samples

This job is found in one of the following areas
Card Embossing and Statements
Low Value Payments
Minimum of twelve years proven and progressive payment operations experience or equivalent, including a minimum of eight years proven management experience or equivalent
Strong managerial, communications, planning, organizational, decision-making, negotiations and customer service skills
Strong knowledge of products, services, policies and regulations impacting unit of responsibility

Senior Manager, Paid Search Operations Resume Examples & Samples

Hire and guide a talented team of SEM Specialists to deliver financial performance for your portfolio to achieve business, revenue and profitability objectives
Identifying growth opportunities, initiating test hypotheses and prioritizing scale out of winning tests to improve SEM traffic productivity and increase return on investment
Providing guidance to the Leadership Team on market trends and recommendations to adjust portfolio behavior to maximize opportunities
Collaborating with internal partners, building quarterly forecasts of your P&L, communicating risks and opportunities to the team in a crisp and compelling manner
Executing on the fundamentals of search marketing – we seek individuals who are passionate about SEM
Collaborate with Partners, Product and Technical Teams to improve SEM products and tools development (automation tools, dashboards, etc.) and influence prioritization

100

Senior Manager, Commerce Operations Resume Examples & Samples

Leading, coaching, mentoring and inspiring a dedicated team of System and Software engineers to architect, deploy, manage, and operate best-in-class scaling and availability, globally distributed Commerce Platform solutions enabling a WOW experience for our customers
BS Degree in Engineering, Computer Science or equivalent experience
Experience in deploying to, operating, and managing services in AWS or other cloud environment
Experience in the managing/driving the transition from on premise to cloud hosted service operation
5+ years of hands-on Linux experience (RHEL or CentOS preferred). Experience in deploying and managing Java application servers, Apache Tomcat is preferred

101

IT Operations Manager, Senior Resume Examples & Samples

Experience with managing diverse teams of professionals in a military or government environment or organization
Knowledge of multiple IT domains, including networking, messaging, operating systems, Cybersecurity, or information assurance
Ability to provide supervision and guidance to junior employees
DoD 8570.01-M IAT Level II Certification, including CompTIA Security+
Experience with JWICS, SIPR, or another classified network environment
Knowledge of IT governance policies and procedures
Ability to work closely with clients to define business process and translate business need into IT system specifications or requirements
Ability to define use cases
ITIL v3 Foundations Certifications preferred

102

Senior Manager of Operations Resume Examples & Samples

Oversee the Demand Planning team for adidas Golf (Footwear, Apparel and Accessories) to maximize availability, manage order flow, and improve overall efficiency. This will include, but is not limited to, managing launch processes to ensure in store dates are achieved, working to decrease excess inventory, and manage regional allocations
Service the market. To be responsible to internal and external customers for all European logistics services to the market and create a superior supply chain that supports the company’s vision and mission
Management of 3PL relationships. Manage the relationship with all 3PL providers servicing the European business to ensure maximum service within contractual cost parameters and ensure healthy, active communication lines between adidas and the provider organization
Coordination with adidas Group on inbound freight service and expense. Working closely with the global transportation team to minimize inbound expense while providing the required service to the business
Responsible for inbound and outbound logistics budgets
Ensure Key Performance indicators are met, including On Time to Promise, turns, etc
Manage all operations and logistics based Service Level - Agreements
People Management. Hire necessary personnel, define objectives and performance standards and evaluation mechanisms and to ensure the provision of effective training and mentoring programs
An effective training programme is established to ensure that all levels of employees are trained and competent to carry out their duties
Be a continuous improvement leader
Strong experience of related Operations and Management experience
Excellent communicator and problem solver
Organized and detailed orientated
Able to handle and resolve conflict

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