Operations Manager Senior Job Description
Operations Manager Senior Duties & Responsibilities
To write an effective operations manager senior job description, begin by listing detailed duties, responsibilities and expectations. We have included operations manager senior job description templates that you can modify and use.
Sample responsibilities for this position include:
Operations Manager Senior Qualifications
Qualifications for a job description may include education, certification, and experience.
Licensing or Certifications for Operations Manager Senior
List any licenses or certifications required by the position: ITIL, PMP, RCA, HA, CPIM, SAP, LEAN, II, PMI, NICET
Education for Operations Manager Senior
Typically a job would require a certain level of education.
Employers hiring for the operations manager senior job most commonly would prefer for their future employee to have a relevant degree such as Bachelor's and University Degree in Business, Engineering, MBA, Marketing, Education, Healthcare Administration, Pharmacy, Computer Sciences, Accountancy, Nursing
Skills for Operations Manager Senior
Desired skills for operations manager senior include:
Desired experience for operations manager senior includes:
Operations Manager Senior Examples
Operations Manager Senior Job Description
- Working with Planning to determine appropriate staffing levels for the unit
- Responsible for the overall operational elements within the unit P&L - overall accountability remains with the GM
- Executing an expert working knowledge of the contract and schedules and interfacing with internal and external clients in order to ensure that contractual obligations are met and client needs are satisfied
- Partner with Finance to own the analysis of, and reporting on, the regional financial data and KPIs
- Liaise with the MBLs as required on key actions and initiatives
- Work with the Head of Strategy and Development Europe to ensure delivery of initiatives and projects designed to improve efficiency, business performance and effective leading edge servicing of clients
- Partner with IT in terms of assisting to build business cases for investment and assist with execution on projects and plans
- Lead the Facilities team and ensure a safe working environment for all
- Manage a team of Operations and Area Manager as direct reports, with responsibility of a large department within a time-critical and fast paced environment
- Leverage ideas of Operations Managers, Area Managers and Team Leaders to source and nurture creative improvement plans for the Fulfilment Centre and take proactive steps to ensure that best practices are shared across all departments and shifts
- Previous experience in startup or turn-around company desirable
- Highly engaged leader who is cognizant of the changes in the marketplace
- Ability to build consensus and obtain organizational alignment for initiatives
- Order / Process Management with working knowledge of appliance industry
- Detail-oriented and can also think strategically/communicate strategic implications
- Action-oriented and responsive in a very fast-paced environment
Operations Manager Senior Job Description
- Formulate the fulfilment strategy for city operations
- Ensure proper collaboration among multiple dispatch centers
- Manage cash/accounts and preparation of delivery and inventory reports
- Meet company’s performance expectations and ensure timely reporting & invoicing
- Manage the operating activities of assigned departments or segments
- Manage teams responsible for multiple functional areas/departments/segments
- Develop both short and long range plans for the organization
- Assist in planning and execution events and meetings any other virtual team meetings
- Manages performance on specified program(s) to meet and exceed all client and/or company expectations
- Interviewing and hiring advisors
- Expertise in Defining Process and ensure the implementation within the Service Delivery Organization
- Exposure to Inbound contact center business
- Must have led multiple teams in the past
- Possess excellent business judgment, able to step back and look at long term vision for the department growth
- Google Ad word certification
- Four (4) year college degree in Liberal Arts or Business
Operations Manager Senior Job Description
- Work with personnel to continuously improve policy, procedures, practices and training
- Works as a member of the retail management team to ensure management coverage for all store hours, this includes opening and closing providing “manager on duty” and coverage
- Drives continuous improvement projects to optimize operations and improve productivity to meet and exceed business objectives
- Sets clear goals and expectations for Operations and Area Managers
- The Senior Operations Manager’s role includes providing the Customer with a pleasant experience
- Assist with Pharm Dev Plan/Update process
- Identifies resource conflicts, constraints, and issues, and provide recommendations for resolution
- Reviews key decisions impacting budget/timelines with Manager
- Ensure development of process improvements for program execution and minimize program financial risks
- Engage with our client’s vendors to develop the best possible strategies to execute field initiatives
- FMCG/Logistics/Manufacturing background preferred
- Ability to hire and manage a distributed team and prior experience of the same
- Ethical and commercial acumen
- Enthusiastic, self-motivated and ethical a commercial acumen
- Ability to work in a highly charged environment without compromising on quality
- Progressive experience as a Team Manager or Call Center Manager
Operations Manager Senior Job Description
- Creates functional strategies and specific objectives for the sub-function and develops budgets/policies/procedures to support the functional infrastructure
- Manage strategic relationships with customs clearance, NGO and military logistical personnel where applicable, merchants, vendors and other significant individuals
- Plan resource requirements in accordance with nightly volume changes, seasonal and business growth
- Correct use and management of sort equipment
- Control performance to KPI’s
- Participate in network-wide planning and projects which are aligned to organizational goals
- Ensure adequate staffing, equipment and space utilization to fulfill production goals during peak holiday weeks non-peak periods
- Develop detailed facility operations plans and schedules for peak periods based on high-level parameters provided by upper management
- Manage and develop the Production Team to optimize productivity and promote growth
- Work closely with Quality Assurance department to ensure that all protocols are followed to ensure the highest possible quality for our customers
- Knowledge and experience with Total Productive Maintenance (TPM) and Autonomous Maintenance Strategies preferred
- Needs to provide support on all shifts, across all the days of the week
- Responsible for Manufacturing and Operations strategic planning/direction
- To comply with the requirements of the EMS and act appropriately with regard to issues affecting impacts on the environment
- Solid understanding and knowledge of the latest distribution center technologies (Manhattan warehouse management systems (WMS), automated unit sortation, automated storage and retrieval system (ASRS)/Goods-to-Person (GTP), automated shipping and receiving sortation, pick-to-light, radio-frequency scanners, warehouse control systems (WCS), conveyors)
- Previous experience of leading CI initiatives to deliver growth and cost reduction targets
Operations Manager Senior Job Description
- Regularly review new technology and determine how systems could be implemented to improve operational efficiency
- Oversee Juba Base Compound and Juba Base Staff (maintenance physical plans, utilities contracts, base hosting services, and base budget)
- Oversee the management of the Juba Base Fleet, Drivers and Mechanics (maintenance plans, management and scheduling of staff, and government regulations)
- Supervise the management of the Juba warehouse and warehouse staff
- Manage and administer all aspects of countrywide ICT and staff
- Direct all aspects of Logistics, both ground and air for all program and base supplies countrywide from both within country and international procurement ensuring best practices are followed
- Ensure accurate Asset Inventory System is maintained throughout the year through close oversight and twice yearly physical verification and submission to IHQ
- Liaison with the Security department for base security upgrades as advised/recommended from Security Manager
- Facilitate staff development and capacity building through the development and coordination of training programs, completion of yearly evaluation and goal setting, quarterly individual staff check-in meetings
- Establish and maintain a harmonious working environment seeking to strengthen encourage and foster staff development and empowerment
- Entrepreneurial and creative approach to leveraging resources of the business
- Demonstrated ability to multi-task and achieve results under pressure
- Demonstrated experience in problem identification and resolution for product distribution, with customers and employees
- Proficient ability with MS Word, MS Excel and MS Outlook
- Valid C Class Forklift certification a plus
- Minimum of ten years of progressive experience in supervising the production floor operations to include direct management experience of floor personnel