Operations Level Resume Samples

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Guide the recruiter to the conclusion that you are the best candidate for the operations level job. It’s actually very simple. Tailor your resume by picking relevant responsibilities from the examples below and then add your accomplishments. This way, you can position yourself in the best way to get hired.

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E Gottlieb

Emmanuelle

Gottlieb

2285 Volkman Mountains

Houston

+1 (555) 785 9430

2285 Volkman Mountains

Houston

Phone

p +1 (555) 785 9430

Experience Experience

Detroit, MI

Level IT Operations

Detroit, MI

Wilderman, Kuvalis and Klocko

Detroit, MI

Level IT Operations

Working with People
Event Management
1st level Incident Management
Knowledge of Managed Service Telecom Operations Practice
1st Level Billing Operations
Knowledge sharing
Problem Solving & strategic thinking

New York, NY

Proactive Operations Engineer, Level

New York, NY

Wiza-DuBuque

New York, NY

Proactive Operations Engineer, Level

Work on their own initiative, recommending and implementing improvements to the network
Develop good technical awareness of new product developments in emerging technologies
Further development of existing network infrastructure
Manage own work effort effectively
Successful management and prioritization of wide range of tasks
Implementation work (e.g. firewall changes (medium and high complex), Loadbalancer changes, etc)
Provide a technical point of contact between user/IT groups to ensure effective support

present

Dallas, TX

Managed Services, Operations Analyst Level

Dallas, TX

Rowe Inc

present

Dallas, TX

Managed Services, Operations Analyst Level

present

Provide support to Service Account Managers, Situation Managers, Project Managers and product developers
Provide alert response as well as email and telephone technical support for data center and managed services clients
Handles several tasks simultaneously (ie: troubleshoots and develops internal network, responds to emergencies)
As a Operations Analyst I provide Entry Level technical services with supervision from Supervisors, Team Leads, and Technology Owners
Responds to all customers professionally and courteously and relays any customer questions or concerns to manager
Understand and Deliver Managed Service offerings as outlined in the CDW Service Descriptions and Service Catalog
Assist in creating and documenting policies and procedures

Education Education

Bachelor’s Degree in Computer Science

Liberty University

Bachelor’s Degree in Computer Science

Skills Skills

Provide detailed and effective communication to internal and external customers
Provide 24 X 7 support to critical systems and ensure availability objectives are met
Provide alert response as well as email and telephone technical support for data center and managed services clients
Understand and Deliver Managed Service offerings as outlined in the CDW Service Descriptions and Service Catalog
Clearly and concisely articulate problems and solutions for issues to clients both over the phone, via e-mail and in person
Understand and follow the processes and procedures defined in the CDW ManS Standard Operating Procedures manual (SOP)
Primarily responsible for providing top-level technical support, including problem resolution, technical change implementation, telephone and one-on-one technical support within defined service level agreements for clients
Take ownership of the incident/request and drive it to resolution
Document and track troubleshooting steps, incident solutions and support requests
Keep clients informed throughout the process and follow up with them to ensure satisfactory resolution

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15 Operations Level resume templates

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Operations Manager Level Resume Examples & Samples

Manages workflow of several departments in conjunction with individual department Supervisors to meet planned units per hour, cost per unit, level of service and accuracy standards
Effectively manages staffing to meet UPH and CPU goals
Develops and maintains accuracy standards to ensure unit inventory integrity

Operations Manager Level Resume Examples & Samples

Working knowledge of Radio Frequency and automated distribution/warehouse management systems, Windows, Microsoft Office
Flexibility in hours to support multi-shift operation
Bachelors or advanced degree
Supervises and oversees floor supervisors
Responsible for the prompt, efficient and accurate processing of merchandise, customer order selection and delivery through the e-Fulfillment Center, in support of 100% customer satification

Graduate Level Intern Business Intelligence & Operations Resume Examples & Samples

Basic to mid-level knowledge of Excel (i.e. creating pivot tables, basic knowledge of aggregation formulas (i.e. sumif, countif), basic knowledge of charts)
Basic knowledge of data management and data collection
Excellent interpersonal skills; demonstrated ability to work in a fast-paced, tight-knit team and provide Fanatical® customer service
Passionate about data and analysis

Dcis Wintel Operations Level Server SA Resume Examples & Samples

5 years of demonstrated work history with strong understanding and hands-on experience of technical support of a complex and distributed production server environment is an essential
5 years of demonstrated work history with of provision of server and general support in highly regulated and controlled environment such as financial services, legal or pharmaceutical industries is preferred
5 years of demonstrated work history with of server support in a large / enterprise class organization is preferred
5 years of demonstrated work history with preferably in financial services a clear understanding of risk and impact of actions along with sound knowledge of configuration and change management processes is required

Level IT Operations Resume Examples & Samples

Event Management
1st level Incident Management
Remote Site Access Control
1st Level Legal request Execution
1st Level Billing Operations
1st Level Assurance Support activities
Core Competences
Knowledge of Managed Service Telecom Operations Practice
Presentation & Communication skills
Knowledge sharing
Problem Solving & strategic thinking
Ericsson Knowledge
Language skills
Delivering Results & Meeting Customer Expectations
Analyzing
Working with People
Following Instructions & procedures
Applying Expertise & Technology
Preferred Qualifications & Experience Requirements
Problem solving and trouble shooting skills
Good communication skills
Cost awareness
Social skills and awareness
LI-GO1
Ericsson provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, marital status, pregnancy, parental status, national origin, ethnic background, age, disability, political opinion, social status, veteran status, union membership or genetics

Entry Level Airfield Operations Specialist Resume Examples & Samples

Provides crash response services to unmanned aerial vehicles operating at the airfield and prepares site for follow-on investigation in accordance with the facility Pre-Mishap Plan
Maintain all fire prevention/departmental equipment in a serviceable/ready status, including fire vehicles, response vehicles, sweeper vehicles, extinguishing equipment and other related tools
Responsible for observing all laws, regulations, and other applicable obligations wherever and whenever business is conducted on behalf of the Company
Expected to work in a safe manner in accordance with established operating procedures and practices. Additional Duties Other duties as assigned or required
Firefighter I certificate is required
Typically requires a high school diploma or equivalent. Must have ability to understand concepts relating to aircraft emergency response, associated equipment, airport operations and fire prevention activities
The ability to work under pressure and handle stressful situations
Ability to establish and maintain good working relationships with co-workers, supervisors, other company departments and outside agencies
A valid California driver's license

Operations Specialist, Level Resume Examples & Samples

Start, stop and operate engines to maintain designated operating parameters
Ensure the cost effective and efficient performance of all engines and associated equipment
Install, repair, service and maintain valves, pipe, and pipeline appurtenances
Responsible for the general upkeep and maintenance of all facilities and equipment, including pipeline right-of-way
Maintain, adjust, make minor repairs, and operate equipment (e.g., wheeled tractors, pick-up trucks, water pumps, air compressors, coolers)
Perform one-call locates and pipeline damage prevention activities
Perform governmental compliance activities, such as line patrol, road and railroad crossing inspections, and valve inspections
Represent the Company during contacts with landowner/tenants, public officials/emergency officials and at local meetings. (One Call, Pipeline Groups, Soil Conservation, etc.)
Assist with the creation, planning, forecasting and managing of the districts Capital and O&M budgets
Assist with cash flow management, cost monitoring and control
Perform all work in compliance with Company standards, procedures, regulatory, and Company tariff requirements
Conduct pipeline pigging activities
Assist personnel in performing technical and non-technical tasks including gas quality determinations, gas sampling, and measurement checks
Provide oral and written communication of activities to appropriate personnel
May require some out of town nights and weekends as needed
Detailed knowledge of compressor and transmission pipeline systems operations
Experience reading and interpreting blueprints, P&IDs, and other diagrams
Knowledge of company policies, procedures and practices, and regulatory and tariff requirements

Operations Level Resume Examples & Samples

Understanding principals of cold chain management
Gel pack inventory management
Reusable packaging refurbishment
Managing On Hold and ‘Not OK to Send’ shipments according to procedures
Complete GxP documentation logs

Operations Specialist, Level Resume Examples & Samples

Perform one-call pipe locates and pipeline damage prevention activities
Must live within a 45 minute response/travel time to work location
Will require some out of town, nights and weekends shifts as needed
Must be able to withstand extreme weather conditions

GPS Operations Analyst Mid-level Resume Examples & Samples

Assists with the documentation and maintenance of architectures, requirements, interfaces and designs for satellite operations support systems
Develops and maintains tracking mechanisms for satellite operations product updates, as required to include On-Orbit Handbook, Technical order, Operational Perform Files and Electronic Command Plans
Gathers information to support satellite operations and contract/project management
Applies systems engineering processes, methodologies and tools to the design of basic system of systems, systems and new product development
Derives and develops basic architectures, functional requirements, refinements and product designs
Assists in the integration of technical, cost, value, risks and specialty engineering considerations into definition of the product
Interfaces with other members of the project or program teams, management, sales and marketing staff, customers and suppliers to meet group, organization and company objectives
Develops and maintains teaming relationship with operational Customer
Support Subject Matter Expert requests and critical operational events
Works under general direction
Experience as a systems analyst or similar role

Level Charging Operations Resume Examples & Samples

Daily operations activities on our customers' networks across Europe
Ensure network stability and performance
Preventive health check
Traffic and KPI analysis
Trouble handling
Incident handling
Interface with Ericsson Support organization
24/7 on-call support (once a month)
Scripting, programming, tool development for internal needs
At least 3-4 years experience, with troubleshooting skills on Charging systems and Multi-Mediation (MM) node
At least 3-4 years of experience in a customer support environment
Ability to independently deal with complicated technical issues and problems
Troubleshooting skills on Online Charging System
Troubleshooting skills on Multi-Mediation platform (MM)
Troubleshooting skills on Online Mediation platform (OLM)
Database knowledge of Oracle, MySQL, Postgres
Ability to work under pressure related to scale of business impact

Level Charging Operations Engineer Resume Examples & Samples

Daily operations activities on our customers' networks across Europe
Ensure network stability and performance
Preventive health check
Traffic and KPI analysis
Trouble handling
Incident handling
Interface with Ericsson Support organization
24/7 on-call support (once a month)
Scripting, programming, tool development for internal needs
At least 2-4 years experience, with troubleshooting skills on Charging systems and Multi-Mediation (MM) node
At least 2-4 years of experience in a customer support environment
Ability to independently deal with complicated technical issues and problems
Troubleshooting skills on Online Charging System would be a plus
Troubleshooting skills on Multi-Mediation platform (MM) would be a plus
Troubleshooting skills on Online Mediation platform (OLM) would be a plus
Database knowledge of Oracle, MySQL, Postgres
Ability to work under pressure related to scale of business impact

Backup Operations Level Resume Examples & Samples

Handling escalations about NetBackup infrastructure and failed jobs
Perform and troubleshoot restore issues
Troubleshoot/Analyze both Linux/Windows backup related issues
Change management, audit and version controls
Create/maintain operational documentation
Weekends on-call support on rotation basis
Prepare user documentation and roll out new tools to operations teams
Programming (Perl scripts, shell scripts, Web pages, etc)
Provide ongoing support of existing custom scripts, including bug fixes and enhancements
5-10 yearsâ�� experience with NetBackup or other enterprise backup systems
3-5 yearsâ�� experience as a Unix System Administrator, ideally working with VCS, and in a NAS/SAN environment
3-5 yearsâ�� experience troubleshooting issues in with core UNIX infrastructure (primarily Linux)
3-5 yearsâ�� experience scripting in Perl, Shell scripts, etc
Understanding of TCP/IP, DNS and computer networks
Prior experience with tape hardware a plus

Satcs Operations Manager Mss Level Resume Examples & Samples

1)Must have held an FAA 2152-FV-J/FG-14 or above regional or headquarters position for at least 1 year (52 weeks); OR
2)Must have been facility rated or area certified for at least 1 year (52 weeks) at an ATS facility; (Note: an employee who has been facility rated or area certified for at least 1 year (52 weeks) in an ATS facility that is upgraded is considered to meet the qualification requirements of the upgraded position, since he or she has been performing the higher graded work; OR
3) Must have held a MSS position for at least 1 year (52 weeks) in an ATS facility

Operations Center Technician Level, Level Resume Examples & Samples

Associate degree in IT or related industry. Equivalent combination of education and experience may be used
0 – 3 years of experience directly related to the duties and responsibilities specified
Ability to work with vendors and to negotiate through challenging situations with both internal and external customers
Ability to communicate effectively with customers who may have a limited knowledge of computer systems operations and equipment both verbally and written
Ability to methodically analyze alarms and events and determine appropriate response based on training and documented procedures
Ability to multitask, prioritize and respond effectively to many requests and requirements
Basic knowledge of network management and monitoring tools, LAN/WAN technologies, switching, routing, and the TCP/IP protocol suite
Basic knowledge of modern desktop, network and server hardware, operating systems and peripherals including MS Windows Server 2003-2012 and Linux/Unix systems
Basic knowledge of backup systems, tape handling and processes
Working knowledge of Microsoft Office products including Outlook, Excel, Word and Internet Explorer
Possess the skills and knowledge necessary to know when to ask for assistance or to escalate a problem to management for direction or guidance
One or more Certifications in A+, Network+, CCNA or equivalent. If certification is over 3 years old, candidate must have recent data and/or network operations experience
Preference will be given to candidates demonstrating healthcare experience in large, complex, distributed environments
3 – 5 years of experience directly related to the duties and responsibilities specified
Working to advanced knowledge of network management and monitoring tools, LAN/WAN technologies, switching, routing, and the TCP/IP protocol suite
Working to advanced knowledge of modern desktop, network and server hardware, operating systems and peripherals including MS Windows Server 2003-2012 and Linux/Unix systems
Working to advanced knowledge of incident management and change management processes including ITIL, MOF or other standard based processes
Working to advanced knowledge of backup systems, tape handling and processes
Ability to work independently on assigned shift with little to no supervision required
Ability to mentor and train Level 1 technicians
Ability to problem solve quickly and effectively
Ability to identify process improvements and recommend solutions
5+ years of experience directly related to the duties and responsibilities specified
One or more Certifications in A+, Network+, CCNA or equivalent
Advanced knowledge/expertise of network management and monitoring tools, LAN/WAN technologies, switching, routing, and the TCP/IP protocol suite
Advanced knowledge/expertise of modern desktop, network and server hardware, operating systems and peripherals including MS Windows Server 2003-2012 and Linux/Unix systems
Advance knowledge/expertise of incident management and change management processes
Advanced knowledge of incident management and change management processes including ITIL, MOF or other standard based processes
Ability to work independently across all shifts
Ability to mentor and train Level 1 and 2 technicians across all shifts on all Operations Center functions and procedures
Ability to determine process improvements, recommend solutions and implement them effectively across all shifts providing proper communication, training and follow-up to ensure success
Ability to serve as an internal team escalation point for Operations Center responsibilities

Operations Manager Level Resume Examples & Samples

Manage operational reporting, i.e. performance, capacity, availability reports and any associated improvement activities
Identify new service improvement and value adding opportunities to and for our clients, thereby contributing to increased revenues for Dimension Data
Proactively drive operational efficiencies and effectiveness of all contracted services
Communicate operational escalations to Client Service Manager
Experience in managing Base OS, AD and Exchange and Security would be most beneficial
Minimum of Matric
People management experience: client relationships, resource contract management, sub-contractors and 3rd parties
ITIL qualification \ experience preferred

Cyberspace Operations Engineer Level Resume Examples & Samples

MUST HAVE AN ACTIVE TS/SCI POLYGRAPH CLEARANCE
Minimum five years of experience as a Cyberspace Operations Engineer or related functional area
Seven to nine years of experience as a Cyberspace Operations Engineer or related functional area
Master's degree from an accredited college or university in Computer Science, Cybersecurity, Computer Engineering, or related discipline
Prior experience with watch operations and/or security operations

NDE Level, Radiography Operations Specialist Resume Examples & Samples

NDT Technique and NDT Procedure Development
Minimum 5 years of experience as a Level 3 in Radiography
Prior Level 2 certification in one or more: RT, UT, PT, ET,
Must meet NAS-410 Level 3 certification criteria
Knowledge & understanding of SNT TC-1-A & NAS-410 standards
Scope, delivery and implementation of inspection strategies and systems
Lean principles, Kaizan, Continuous improvement, 5s
Basic computer skills: Microsoft office applications - Word, Power Point, Excel

Operations Analyst / Entry Level Resume Examples & Samples

Provide decision making tools, analytical support, and performance feedback to management
Assist management with identification, investigation, and correction of production related variances
Create and maintain BOM structure and accuracy
Create performance reports to streamline analysis-to-action process and effectiveness
Follow safety policies and privacy procedures when handling company data
A high school diploma or equivalent is generally required for this position
Ability to work well in a team setting, be results-oriented, and work effectively on their own with minimal supervision

Proactive Operations Engineer, Level Resume Examples & Samples

3rd level support entails data service as well as professional and efficient communication to the client and leadership role for team in incidents
Advanced troubleshooting on Cisco LAN/WAN equipment, Juniper Netscreen, PaloAlto and Sidewinder and Firewalls, Bluecoats, Loadbalancers (F5 and Cisco), More details on page 2
Implementation work (e.g. firewall changes (medium and high complex), Loadbalancer changes, etc)
Familiar with Monitoring tools (e.g. SMARTs, eHealth, W4N, SevOne)
Familiar with ServiceNow
Handle incident events (L2 &L3) and Incident/Problem escalation according to the defined standards
Responsible to document all troubleshooting activities into the incident record/ticket
Manage and implement upgrades to the network infrastructure as required and ensure all work is carried out to a high standard
Interface with external vendors to ensure high standard of fault resolutions
Provide a technical point of contact between user/IT groups to ensure effective support
Co-ordinate with other international proactive operation teams to resolve regional/global problems
Project collaboration with implementation teams
Further development of existing network infrastructure
Develop good technical awareness of new product developments in emerging technologies
Manage own work effort effectively
Work on their own initiative, recommending and implementing improvements to the network
Good understanding in LAN architectures (e.g. Ethernet, Fast Ethernet, GIG Ethernet)
Good understanding of switching protocols (e.g. Spanning-tree, VTP, HSRP, Trunking)
Understanding of WAN technologies (e.g. MPLS, E3, DS3, ISDN)
Good understanding of routing protocols (e.g. EIGRP, BGP, etc)
Experience in Cisco products is essential (e.g C2950, C3800, C4500, C7600, C6500, Nexus N5K, N7K, ASR etc.)
In depth experience in troubleshooting and administration of Bluecoat proxies
In depth experience with Loadbalancers; Cisco GSS, CSS, ACE,DD, LD & F5
In depth experience in troubleshooting, administration and implementation of Firewalls (Netscreen, Sidewinder and PaloAlto)
Experience with DNS applications (e.g. QIP/RunIP)
Experience with DHCP/WINS/DNS name services
Delivery of specifications within allocated timeframes according to function standards
Successful management and prioritization of wide range of tasks
Quality of technical capabilities
Effectiveness of the relationship with user groups/IT department
Customer facing skills (good inter-personal and communications skills)

Managed Services, Operations Analyst Level Resume Examples & Samples

Understand and Deliver Managed Service offerings as outlined in the CDW Service Descriptions and Service Catalog
Understand and follow the processes and procedures defined in the CDW ManS Standard Operating Procedures manual (SOP)
Primarily responsible for providing top-level technical support, including problem resolution, technical change implementation, telephone and one-on-one technical support within defined service level agreements for clients
Provide detailed and effective communication to internal and external customers
Clearly and concisely articulate problems and solutions for issues to clients both over the phone, via e-mail and in person
Provide 24 X 7 support to critical systems and ensure availability objectives are met
Provide alert response as well as email and telephone technical support for data center and managed services clients
Take ownership of the incident/request and drive it to resolution
Document and track troubleshooting steps, incident solutions and support requests
Keep clients informed throughout the process and follow up with them to ensure satisfactory resolution
Guide and mentor less experienced teammates by providing technical support, training, and direction
Document and record time
As a Operations Analyst I provide Entry Level technical services with supervision from Supervisors, Team Leads, and Technology Owners
Ability to follow through with tasks, projects, troubleshooting with supervision
Handles several tasks simultaneously (ie: troubleshoots and develops internal network, responds to emergencies)
Communicates with Manager all events that are not anticipated (new product requirements, equipment failure, design changes, schedule changes)
Responds to all customers professionally and courteously and relays any customer questions or concerns to manager
Demonstrates and actively promotes an understanding and commitment to the mission of CDW through performing behaviors consistent with the CDW Way
Assist in creating and documenting policies and procedures
Understand SLAs in a production environment and proactively strive to meet the commitments
Provide support to Service Account Managers, Situation Managers, Project Managers and product developers
Review assigned service requests daily, following up and providing status updates to clients; ensure data pertaining to the status of service requests is entered into the problem tracking systems accurately and promptly to provide an up-to-date picture of service delivery status and backlog
Supports and conducts self in a manner consistent with customer service expectations
BA/BS degree in Computer Science, Mathematics, Electrical Engineering, or related discipline; equivalent experience acceptable
Associate’s degree in a computer-related field, plus one year of experience in a relevant technical role, OR
If no post secondary degree, a minimum 2 years in a technical support or systems administration role maintaining high service levels in a demanding environment
Capable of resolving critical issues in a time sensitive manner, cognizant of requisite service levels
Ability to establish customer trust and confidence in the CDW Managed Services knowledge of and concern for customers’ business needs
History of balancing multiple priorities simultaneously with the ability to adapt to the changing needs of the customers while meeting deadlines
Critical attention to detail and solid creative problem solving skills
Ability to perform intermediate root cause analysis
Strong organizational, analytical, and problem solving skills
Customer Service focused and a high level of professionalism
Ability to consistently follow policies and procedures
Hands-on experience in a large Data Center environment