Manager, Client Solutions Resume Samples

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AS
A Swift
Aimee
Swift
12287 Tracy Ferry
Dallas
TX
+1 (555) 788 7229
12287 Tracy Ferry
Dallas
TX
Phone
p +1 (555) 788 7229
Experience Experience
Detroit, MI
Manager, Client Solutions
Detroit, MI
Goldner-Ziemann
Detroit, MI
Manager, Client Solutions
  • Use a variety of sales management tools and software (Salesforce.com) to track and provide timely updates on accounts and deals
  • Develop and manage relationships with internal and external clients
  • Assist in the development and support of digital sales strategies across the client
  • Work with Nielsen’s Sales, Engineering and Product teams to deliver recommendations that wrap around our offerings
  • Directly manage 5-10 team members
  • Work with various internal groups to obtain input and approval on client concepts - programming, editorial, events and activations, media planning teams
  • Work with various internal groups to obtain input and approval on client concepts- programming, editorial, events and activations, media planning teams
New York, NY
Manager, Client Solutions CPG
New York, NY
Swift, Wolff and Welch
New York, NY
Manager, Client Solutions CPG
  • Manage team to ensure campaigns are executed properly
  • Partner with product and ops teams to execute campaigns flawlessly and identify processes for non-standard requests
  • Establish and run agency office hours and client/partner status meetings
  • Manage day-to-day interactions at campaign and enterprise-strategy levels for clients
  • Partner with Client Analytics team in development and delivery of measurement reports
  • Directly manage 1-2 team members
  • Drive response to RFIs and RFPs
present
Detroit, MI
Senior Manager, Client Solutions
Detroit, MI
Bechtelar, Ward and Kshlerin
present
Detroit, MI
Senior Manager, Client Solutions
present
  • Track and update team on key beauty insights, industry and digital trends
  • Lead creative ideation, brainstorming and strategy sessions with internal and external clients. Lead the definition and development of big ideas for creatively driven sales presentations and pitches. Unconventional strategic thinking that drives revenue is encouraged
  • Oversee assigned client engagements
  • Lead and manage multiple teams responsible for fulfilling client work and engagements
  • Draft research instruments, including learning agendas, questionnaires and discussion guides which address the client’s research objectives
  • Generate analytic plans, including data processing and tab specifications
  • Lead client meetings and updates related to tactical subjects
Education Education
Bachelor’s Degree in Related Fields
Bachelor’s Degree in Related Fields
Carnegie Mellon University
Bachelor’s Degree in Related Fields
Skills Skills
  • Strong Interpersonal skills, highly motivated, strong orientation toward client relationships
  • Strong Interpersonal skills, highly motived, strong orientation toward client relationships
  • Detail-oriented with strong organizational skills
  • Strong knowledge of accounting processes, i.e. sales to cash, A/R, revenue
  • Attention to detail, ability to meet deadlines and respond to clients timely
  • Strong understanding of research metrics and ability to apply them to strengthen client proposals
  • High attention to detail
  • Ability to handle pressure, juggle multiple responsibilities simultaneously, and work well with a diverse customer base and various internal teams
  • Excellent communication skills to translate complex concepts into concise yet informative messaging for clients
  • Strong analysis and presentation experience
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15 Manager, Client Solutions resume templates

1

Senior Manager, Client Solutions Resume Examples & Samples

  • Demonstrate knowledge of the Financial industry, including both B2B and B2C with a deep understanding of how media platforms (TV, Digital, Social, On-The-Ground) work together to support one strategic concept
  • Conceptualize digital and convergent marketing opportunities in response to RFPs and to proactively take to market. Own process from brainstorm/ideation through program approvals, to overall pitch writing and presentation. Collaborate with all Client Solutions team members, Sales, Research, Editorial, et al to develop new or customize existing opportunities based on meetings and/or RFPs
  • Lead creative ideation, brainstorming and strategy sessions with internal and external clients. Lead the definition and development of big ideas for creatively driven sales presentations and pitches. Unconventional strategic thinking that drives revenue is encouraged
  • Take ownership and accountability for team performance. Oversee and guide team to ensure proper tracking of projects including RFP's and status updates - facilitate workload management and the smooth transition of sold opportunities to the Execution team. Develop team members, including coaching, feedback, reviews and, if necessary, discipline
  • Work with department Director, Sales and direct reports to provide constant and actionable feedback to those team members focused on Content and the Merchandising/Mobile/Execution team re: client needs and agency insights. Act on requests from Content focused team to gather insights needed for upcoming content proposals or ideas for tentpole packages or potential franchise positions. It is expected that innovative, timely and executable revenue driving concepts and proposals will come from this process
2

Manager, Client Solutions Resume Examples & Samples

  • Work closely with other members of the Client Solutions team to design and execute digital marketing solutions that meet client objectives while supporting Warner Bros. Digital Entertainment Group’s programming initiatives
  • Act as a marketing and product expert between sales and other internal departments (national ad sales, planning, ad operations, internal product, editorial, creative services, social experts and external clients)
  • Oversee the execution of all documentation including, but not limited to, PowerPoint proposals, sales sheets, case studies and wrap-up reports
  • Conduct campaign meetings with internal and external stakeholders from pre-pitch to campaign fulfillment
  • Coordinate with ad operations and sales planning to ensure all projects stay on schedule in pre-production, production and post-production phases
  • Communicate status of all projects via recap notes and weekly status reports
3

Manager, Client Solutions Resume Examples & Samples

  • SALES PARTNER - SOLUTIONS DEVELOPMENT: Develop cross platform client specific advertising solutions for USA TODAY and GANNETT properties: print, digital, tablet, mobile, OOH, broadcast, events, social
  • RFP PROCESS MANAGEMENT: Includes complete ownership of incoming RFPs as the point person and lead of the entire process from start to finish including: solutions development, internal tracking, project management and sales communication
  • IDEATION & LEADERSHIP: Participate in external, client facing meetings. Ability to verbally communicate marketing solutions. Responsible for driving creative ideas that are insight based and client and solutions specific. Lead internal brainstorming and strategy meetings- responsible for capturing ideas and solutions and communicating them back to particpants
  • PROACTIVE CONTENT DEVELOPMENT: Collaborate with the Integrated Content team in Tyson's headquarters to provide consistent feedback to improve standard, off the shelf offerings
  • EXECUTION: Work with internal teams to manage and assist the execution of all sold custom client solutions, which may include multiple platforms and products: print, digital, table, mobile, social, OOH, merchandising and events. Create recap presentations and develop case studies outlining executions, including analysis of campaign results against industry standards to showcase positive outcomes
4

Manager, Client Solutions Resume Examples & Samples

  • Help develop and write integrated marketing proposals (radio, events, digital, mobile, social, outdoor) for clients in partnership with relevant divisions of iHeartMedia
  • Work with various internal groups to obtain input and approval on client concepts - programming, editorial, events and activations, media planning teams
  • Present marketing concepts to clients in conjunction with sales team
  • Relevant work experience in Media, Marketing, Sales or a related field
  • Preferred experience including radio planning or sales marketing, account strategy or media agency experience
  • Proven track record of developing and managing successful, large-scale marketing strategies, programs or campaigns
  • Ability to work independently and with a team in a fast-paced work environment
5

Manager, Client Solutions Resume Examples & Samples

  • SALES PARTNER - SOLUTIONS DEVELOPMENT: Develop cross platform client specific advertising solutions for USA TODAY and Gannett properties: print, digital, tablet, mobile, OOH, broadcast, events, social. Manage PowerPoint collateral development for key categories (may include multiple categories). Collaborate with internal and external teams (sales, research, corporate marketing, product team, creative, and more) on the development of all client specific advertising concepts. Develop innovative insight-based 'big idea' presentations and respond to RFPs with strong written communication, visual/graphics, and supporting research. Effectively multi-task and manage complex relationships with a variety of internal and external counterparts
  • IDEATION & LEADERSHIP: Participate in external, client facing meetings. Verbally communicate marketing solutions. Responsible for driving creative ideas that are insight based and client and solutions specific. Lead internal brainstorming and strategy meetings. Capture ideas and solutions and communicate them back to participants
  • EXECUTION: Work with internal teams to manage and assist the execution of all sold custom client solutions, which may include multiple platforms and products: print, digital, tablet, mobile, social, OOH, merchandising and events. Create recap presentations and develop case studies outlining executions, including analysis of campaign results against industry standards to showcase positive outcomes
6

Manager, Client Solutions Vmi Resume Examples & Samples

  • Partners with WBHE to ensure appropriate usage of technology solutions
  • Partners with Solution Assurance & Foundational Services and the Supply Chain Competency Center to operate high quality and low cost solutions
  • Advances the health of the VMI component of the Supply Chain portfolio, including exploiting new capabilities available in the market, rationalizing the portfolio, and ensuring alignment to WB’s strategic goals and initiatives
  • Delivers support, enhancements and projects within the VMI component of the Supply Chain portfolio
  • Fulfills compliance activities such as budgeting, forecasting and reporting
7

Manager, Client Solutions Resume Examples & Samples

  • Build and design visually impactful PowerPoint presentations for our national client base
  • At least 6 years of relevant work experience in Media, Marketing, Sales or a related field
  • Fundamental understanding of brand story telling through the lens of strategic partnerships and media
  • Proficient in PowerPoint design
  • Thrives in a fast paced environment
8

Manager, Client Solutions Resume Examples & Samples

  • Work with various internal groups to obtain input and approval on client concepts- programming, editorial, events and activations, media planning teams
  • Strong understanding of both the digital and social media landscape
  • Experience with developing and managing successful, large-scale marketing strategies, programs or campaigns
  • Understanding of research metrics and ability to apply them to strengthen client proposals
9

Manager, Client Solutions Resume Examples & Samples

  • Provide program ideation support to assigned sales teams and high-priority clients to help formulate innovative RFP-based and pro-active marketing strategies and promotional campaigns
  • Collaborate with research to obtain data and insights that support marketing programs and relevantly position iHeartMedia recommended assets
  • At least 5 years of relevant work experience in either Media, Marketing, Advertising, Sales or a related field
  • Experience with helping to develop and manage successful, large-scale marketing strategies, programs or campaigns
10

Senior Manager, Client Solutions Resume Examples & Samples

  • Oversee assigned client engagements
  • Lead and manage multiple teams responsible for fulfilling client work and engagements
  • Draft research instruments, including learning agendas, questionnaires and discussion guides which address the client’s research objectives
  • Coordinate project needs with internal and external vendors
  • Oversee fieldwork to ensure quality, timing and budget needs are met
  • Generate analytic plans, including data processing and tab specifications
  • Perform logic checks of the information presented on tables/graphs and other client deliverables
  • Design complex tables, charts, and graphs to communicate information needs
  • Prepare well-organized and insightful client presentations and participate in presenting to clients as needed
  • Lead client meetings and updates related to tactical subjects
  • Answer client questions and respond to project needs
  • Ability to manage all aspects of a research project including
  • 3-4 years of primary market research experience is required
  • Supplier side experience is preferred
  • Previous client service and project management experience is preferred
11

Manager, Client Solutions Resume Examples & Samples

  • Manage the process of developing ‘use cases’ and ‘requirements’ that support the business needs and strategic roadmap. Gain in-depth knowledge and understanding of the request and processes being documented. Use knowledge gained throughout this process to collaborate with Competency Center so that best in class solutions can be identified, developed, and deployed
  • Acting as the Technology Single Point of Contact (TSPOC) for TV Distribution. Help resolve ANY technology related issues that are raised by the distribution users or assigned by your supervisor. Problem solve, escalations, and communicating on behalf of distribution users until issue are resolved. Issues include but not limited to: desktop, application, break-fix, “how do I?”, change in business process, enhancement requests, business process reengineering, etc
  • Manage cross functional teams for technology lead efforts that require business unit involvement. Efforts include but not limited to: Application testing of defect resolutions / enhancements, User Acceptance Testing (UAT), User Training, User documentation, Deployment activities, etc
  • Manage the analysis and documentation of the business unit’s end to end business process. Use this knowledge to articulate and manage a cross functional team during project or enhancement cycles
  • 3+ years of experience working in or with accounting groups and period close general ledger activities in an ERP environment preferred
  • Strong experience in requirements gathering, Use Cases and User Acceptance Testing processes
  • Experience working directly with TV Distribution groups in a technology role preferred
  • Project delivery experience preferred
  • Customer Care” experience with an emphasis on the delivery of Technology Solutions preferred
  • Strong presentation schedules and must be able to communicate complex business processes to various audiences of all levels verbally and in written form
  • Strong financial budget management skills
  • In-depth understanding of technology interactions and solution management
  • TV Distribution Business knowledge
  • In-depth understanding of off shore support models
  • Strong knowledge of accounting processes, i.e. sales to cash, A/R, revenue
  • Agile and waterfall methodologies
  • Strong MS Office applications, including MS Project, MS Outlook, MS Visio, MS Access, MS Excel, MS PowerPoint, and MS Word
12

Senior Manager, Client Solutions Resume Examples & Samples

  • Partner with sales to pitch market-leading ideas and write proposals for top tier, current and prospective advertisers
  • Lead the strategy development for large programs including custom content series, events, video production, editorial series, app integration, and social amplification
  • Project manage the proposal development and lead the coordination and communication across sales, design, development, and content teams
  • Continually identify areas for improvement and solutions across department processes as well Quartz client services materials
  • Digital experience with custom content
  • Knowledge and understanding of the brand
  • Experience juggling multiple campaigns at once
  • Force of Intellect - Atlantic Media seeks a discipline and rigor of thought as manifested, often, in exceptional academic performance and, later, success in a professional environment
13

Manager, Client Solutions Resume Examples & Samples

  • Understand market / product trends by analyzing DAR and DBE usage data, financial data and market movements
  • Lead packaging, promotion and sales of these products
  • Serve as a pre-sales subject matter expert for DAR and DBE sales efforts
  • Launch and manage a program that leverages marketing efforts to drive usage and upsell of products across media clients
  • Develop messaging, collateral and target lists for sales efforts (in conjunction with Sales Marketing and Product Marketing functions)
  • Work with the product team to understand and commercialize upcoming releases and enhancements
  • Attention to detail, ability to meet deadlines and respond to clients timely
  • Knowledge of TV/Digital Industries
  • Knowledge of Nielsen’s products and solutions
  • Strong Interpersonal skills, highly motivated, strong orientation toward client relationships
  • Strong analytics and presentation skills
14

Manager, Client Solutions Resume Examples & Samples

  • Build trust-based relationships with key contacts at the client; strive to independently build deeper and wider relationships within and across client organization by building a comprehensive understanding of client and marketplace and leveraging prior experience and client service acumen
  • Present opportunities to help clients grow our business through consultative selling, in collaboration with the Director or Vice President leading the overall client relationship
  • Build client presentations that capture the client’s core business issues and the matching solutions that Nielsen’s capabilities can bring
  • Track and report Sales and Royalty activity for assigned clients. Provide annual and quarterly summaries and forecasts in support of Non-Traditional revenue forecasts
  • Submit Orders, Agreement requests and Production/delivery specifications for services licensed by assigned clients
  • Work with internal functions to ensure data is accurately produced
  • Conduct client meetings to build and maintain relationships
  • Act as an internal champion for the client by working collaboratively with internal partners and the team to coordinate efforts for clients where appropriate: case resolution management, usage reporting, contract renewals and amendments, and other support tasks
  • Support team members in managing other areas of the accounts within your vertical
  • Begin to develop and refine negotiation skills
  • Act as a mentor to more junior talent on the team
  • Provide day-to-day support of the client’s needs when needed
  • Engage in other responsibilities as needed
  • Office Skills – PowerPoint, Excel, etc
  • Understanding of the marketplace
  • 3-5 years’ experience in a client service role/ in the industry
  • Strong Interpersonal skills, highly motived, strong orientation toward client relationships
  • Strong analysis and presentation experience
15

Manager, Client Solutions Resume Examples & Samples

  • Interface directly with clients in support of new business opportunities, client service and consultative sales programs
  • Identify, prospect and develop new client relationships and generate new sales/product opportunities
  • Work closely with internal Nielsen partners, support teams and stakeholders to deliver products, services and drive client satisfaction
  • Managing sales process from prospecting, to negotiating and closing contracts
  • Assist in the development and support of digital sales strategies across the client
16

Manager Client Solutions Resume Examples & Samples

  • Manage client relationships post-sale from onboarding them onto the Nielsen Marketing Cloud platform to helping them get the most value from Nielsen Marketing Cloud
  • Execute client onboarding engagements with leading marketers and media companies from data strategy definition to solution design, and training
  • Develop a strong understanding of the client’s business and demonstrate how the Nielsen Marketing Cloud ’s software platform can assist them to achieve their business objectives
  • Work with Nielsen Marketing Cloud Sales, Engineering and Product teams to deliver recommendations that wrap around our offerings
  • Monitor client delivery and satisfaction, including building case studies and troubleshooting client issues
  • 2+ years of experience in a professional services, system integrator, or client services capacity for internet, ad operations, or software company
  • Rockstar MS Office skills – Excel analysis, PowerPoint presentations, etc
  • Bachelor Degree or equivalent experience required
  • Track record of grasping complex client delivery and executing on-time and within budget
  • Demonstrated ability to create value for clients through problem solving and the application of technology
17

Manager, Client Solutions Resume Examples & Samples

  • Develop and execute a sales strategy for new social media and local publisher clients. Identify prospects; manage outreach; develop data-driven, thought provoking insights to foster discussions; coordinate cross-functionally within Nielsen
  • Create and deliver client presentations that capture clients’ core business issues and demonstrate how Nielsen can help
  • Cultivate a deep understanding of Nielsen’s products and solutions, and how the data bring value to clients’ businesses
  • Account management and client service, once new business is won
  • Sales administration (maintain Salesforce pipeline, contract management)
  • 3+ years of client service / sales experience
  • Background in media, preferably from a media analytics firm, digital media company, or digital agency
  • Located in San Francisco
18

Manager, Client Solutions Resume Examples & Samples

  • Manage RFP process including solution ideas, proposal writing and pricing
  • Execute delivery of projects and client services for clients
  • Develop a strong understanding of the client’s business and demonstrate how Pointlogic’s solutions can assist them to achieve their business objectives
  • Conduct storytelling product demonstrations that highlight the value the solution brings to the client
  • Work with Nielsen’s Sales, Engineering and Product teams to deliver recommendations that wrap around our offerings
  • Minimum of 4 years of experience in professional services, research, analytics, or client services capacity for internet, ad operations, or software company
  • Proficient in digital marketing, internet / software industries, understanding of web technologies
  • Experience with analytical software packages such as SPSS, R, or Python
  • Able to operate comfortably across different client disciplines from Ad Operations, Sales, Technology, Finance and Corporate Strategy
19

Manager, Client Solutions Resume Examples & Samples

  • Provide day-to-day support of the client’s needs
  • Present opportunities to help clients grow our business through consultative selling, in collaboration with the Client Business Partner and other internal partners across Product Leadership, Operations, Media Analytics, Legal and Contract Management
  • Begin to develop negotiation skills
  • Engage in other responsibilities and initiative management as needed
  • This role will likely require client onsite responsibilities in NY
  • 3-5 years experience in a client service role/ in the industry
20

Manager, Client Solutions CPG Resume Examples & Samples

  • Experience in digital advertising, data-driven marketing, measurement analytics, and working with agencies, CPG advertisers, and digital media providers
  • Detail-oriented with strong organizational skills
  • Solid verbal, interpersonal and written communication skills
  • Strong experience with client service
  • Manage day-to-day interactions at campaign and enterprise-strategy levels for clients
  • Directly manage 1-2 team members
  • Ensure team communicates with external clients in a timely and accurately manner
  • Drive response to RFIs and RFPs
  • Partner with product and ops teams to execute campaigns flawlessly and identify processes for non-standard requests
  • Partner with Client Analytics team in development and delivery of measurement reports
  • Responsible for maintaining financial forecasts
  • Establish and run agency office hours and client/partner status meetings
21

Manager, Client Solutions Resume Examples & Samples

  • 8+ years of relevant industry experience
  • Experience in digital advertising, data-driven marketing, measurement analytics, and working with agencies, Auto advertisers, and digital media providers
  • Demonstrated ability to self-motivate, work in teams, and be flexible within a fast-paced and changing environment
  • Understanding of the digital media ecosystem and digital advertising techniques
  • Directly manage 5-10 team members
  • Scope campaign measurement reports to answer key business questions
  • Develop and run QBR, both internally and externally
  • Manage team to ensure campaigns are executed properly
22

Manager, Client Solutions Resume Examples & Samples

  • BA/BS or Master’s degree in Business, Supply Chain Management, IT or related degree preferred
  • Ten plus years of management experience; including five (5) plus years of experience in a fast-pace, large volume, high-intensity environment, with a strong focus on meeting/exceeding measurable metrics; and five (5) years leading and/or supervising the work of others is required
  • Experience with planning, budgeting and managing full P&L required
  • Ability to interact effectively at multiple levels, in support of customer relationships; demonstrated self-confidence, particularly with client relationships; strong relationship building skills
  • Excellent communication and presentation skills; ability to effectively present information and respond to questions from groups of managers, clients, employees, and customers
  • A proven track record of mentoring and developing direct reports and subordinates