Manager, Client Solutions Job Description
Manager, Client Solutions Duties & Responsibilities
To write an effective manager, client solutions job description, begin by listing detailed duties, responsibilities and expectations. We have included manager, client solutions job description templates that you can modify and use.
Sample responsibilities for this position include:
Manager, Client Solutions Qualifications
Qualifications for a job description may include education, certification, and experience.
Licensing or Certifications for Manager, Client Solutions
List any licenses or certifications required by the position: CDCS, PMP, IAB
Education for Manager, Client Solutions
Typically a job would require a certain level of education.
Employers hiring for the manager, client solutions job most commonly would prefer for their future employee to have a relevant degree such as Bachelor's and Master's Degree in Marketing, Business, Economics, Computer Science, Engineering, Technical, Education, Math, Physics, Communications
Skills for Manager, Client Solutions
Desired skills for manager, client solutions include:
Desired experience for manager, client solutions includes:
Manager, Client Solutions Examples
Manager, Client Solutions Job Description
- Provide course development product and process knowledge through formal and informal presentations to ESI business development and program managers, clients, and prospects
- Profile market, customer and partners needs to provide insights into planning process
- Ensure each channel value proposition is vetted with the partner community and has executable plans identified for our channel partners
- Assist core teams on all go-to-market planning activities, specifically for those that are hardware-attached solutions (such as pro-support, and pro-deploy), and services enabled solutions (such as pro-consult)
- Ensure channel executive teams are fully aware of all offers under development, exit dates, issues, and a consolidated channel-oriented roadmap tailored for the channel organizations
- Provide competitive analysis, and perspectives that are channel-focused and specific to each offer under development
- Manage the analysis and documentation of the business unit’s end to end business process
- Prioritize initiatives and educational efforts to ensure urgent and important issues are addressed promptly and resolved
- Pro-actively share thought leadership pieces, Communications, NielsenWire posts and anything that would be helpful – Comparable Metrics, Millennials, Local Watch Report
- Build trust-based relationships with key contacts at the client
- Preferred experience including sales marketing, account strategy or media agency experience
- Bachelor or Master degree in Business Science, Economics and/or Marketing
- Minimum 5 years of experience in a technology role especially in the SAP Sales & Distribution Module , involved in moderately complex applications across multiple business functions using a variety of technologies, with a focus on application development and maintenance
- A self-starter and self-sufficient worker, able to pick up projects and proactively take action when needed
- Bachelor's degree required (Marketing, communications, psychology, journalism, or English majors preferred)
- Must be a proactive self-starter and team player with the ability to navigate their way through a complex organization
Manager, Client Solutions Job Description
- Oversee execution of new original platforms
- Responsible for development and execution of marketing initiatives relating to the launch of new products and the maintenance of existing products
- Manage high level client interface (taking the lead at strategic and regular reviews)
- Provide support to wider team both in new business development, and developing and managing internal processes
- Processing of daily mail and faxes ensuring complete in a timely manner
- Monitors and records all client transactions, and advises insurers of any changes to the Insured’s policy
- Build and maintain strong relationships with clients and partner agencies at appropriate level, by serving as the key ODC contact
- Scope custom campaign measurement reports to answer key business questions
- Drive and lead response to RFIs and RFPs
- Maintains relationships with key stakeholders throughout the organization to ensure strategy is being met
- 3-5+ years relevant experience in online sales marketing
- 5 to 7 years of Information technology experience in a lead role overseeing a portfolio of applications across multiple technical platforms
- Knowledge of financial accounting, contract management
- Experience in project and change management of major development or operations projects is required
- Experience with SAP CRM and SaaS software
- General knowledge of financial controls framework
Manager, Client Solutions Job Description
- Strategize and lead the creation of campaign designs across a number of different clients of varying size, budget, digital fluency, and strategy
- Work as the client facing liaison to finalize campaign details and gather all needed launch assets
- Keep the client informed of campaign performance throughout the duration (inclusive of both internal and external KPIs)
- Prepare the final wrap up materials and campaign results at the close of the campaign
- Partner with a variety of external partners for ad serving, viewability, measurement and fraud
- Assigns Program Specialist, and Program Coordinator and ensures successful execution of client requirements
- Act as point of escalation and interface directly with sales representative and Site Leadership regarding issues and opportunities on assigned accounts
- Communicate to each stakeholder program status
- Perform staff reviews and prepare performance documents
- Oversight and support of 130+ associates in CS, mostly salaried professionals, with 3 Department Managers and 8 Business Managers
- Data conversion concepts and impacts on new business processes
- Strong knowledge of SAP CRM and SaaS client application(s) that support(s) the business process, with practical implementation of multiple modules / applications
- 3-5 years of marketing or related experience, with specific accomplishments in strategic roles directly empowering sales organizations
- Excellent verbal and written communications skills including acumen in delivering presentations to internal and external audiences
- Previous experience in client onboarding
- Knowledge of invoice to cash, accounts receivable, and financial accounting processes for the filmed entertainment industry required
Manager, Client Solutions Job Description
- Engage and leverage partnerships with internal stakeholders and external partners to improve the overall customer experience
- Work closely with the client and/or Client Project Managers to manage client expectations
- Accountable through the fulfilment process to establish and maintain client satisfaction with a focus on the end to end (E2E) customer experience that drives overall client satisfaction and likelihood to recommend (L2R)
- Define solution and/or project scope, secures appropriate resources, and schedules to ensure successful, timely delivery and completion of the solution and/or project
- Consistently and effectively communicate solution and/or project status to a variety of stakeholders including partners, cross-functional teams, senior leaders and clients
- Pro-actively communicate with client contacts when the fulfilment of services is at risk
- Negotiate new due dates with internal departments as required
- Offer the customer numerous mitigating options (and process) to meet client requirements
- Review and approve quotes as required for labour/construction costs
- Work with client, sales, design and engineering to account for changes
- Understanding SAP sales and distribution, accounts receivable and EDI is required
- Knowledge of accounting processes and related systems integration
- Effectively negotiations service level agreements and commitments between Technology Solutions, client and other WBEI organizations
- Plans, outlines and executes all necessary activities to make plan, including developing detailed territory plans and identifying business opportunities and target markets
- Identify client's needs / challenges and formulate business proposals accordingly
- Negotiate prices & variations in prices and specifications
Manager, Client Solutions Job Description
- Manage professional development plans for the Client Solutions team
- Analyse requests in Support Request Mailbox
- Leads consulting initiatives and contributes to closing engagement by identifying potential opportunities with clients
- Produce insights, analyses and recommendations to improve client performance, drive understanding of client issues and provide strategic guidance for client priorities across the payment P&L
- Build new solutions, toolkits, best practice documents and consulting approach that can be applied across VPS practice
- Understand & communicate details of the client's Optimize Programmatical Display Platform
- Develop strategic plan with the client to achieve goals
- Support Account Managers with all Staffing business and act as an overly to the sales process
- Act as the Subject Matter Expert to the client and grow existing business
- Review customer base and establish sales targets
- Ensures when new deals are identified, quickly outline the information that is required to provide an accurate take-out price
- Responsible for account management and expansion activities, developing new opportunities and close existing ones
- Challenge objections in order to get the customer to buy a product
- Responsible for developing and setting ARS strategy to drive sales growth
- The candidate should have demonstrated experience of leading and developing high performing teams
- The successful candidate will have at least 10 years’ experience conducting investment manager research across a variety of asset classes