Hotel Manager Resume Samples
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Hotel Manager Resume Samples
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RP
R Purdy
Ruthe
Purdy
1221 Colby Trail
Houston
TX
+1 (555) 778 6943
1221 Colby Trail
Houston
TX
Phone
p
+1 (555) 778 6943
Experience
Experience
Chicago, IL
Hotel Manager
Chicago, IL
Abbott-Greenholt
Chicago, IL
Hotel Manager
- Create, update and ensure timely awareness of the hotel’s business continuity plan as well as its emergency and crisis management plans
- Assist in creating a positive team-oriented environment which focuses on the guest, through employee development and motivation
- Maintain direct contact with and monitor the development of management trainees
- Perform any other duties as requested by the Vice President of Operations, Regional Director of Operations, General Manager
- Maintain a professional working relationship and promote open lines of communication with managers, employees and other departments
- Make proposal to General Manager regarding turnover, promotion and salary increase for employees
- Participates in the development of the annual marketing, sales and yield management plans and strategies
New York, NY
Eam-hotel Manager
New York, NY
Hagenes-Emmerich
New York, NY
Eam-hotel Manager
- Ensures highest level of guest satisfaction by providing within corporate standards quality guest services and amenities
- Interacts with guests and individuals outside the hotel including, but not limited to, current and potential clients, owning company representatives, community leaders, government officials, travel industry representatives, suppliers, competitors and other members of the local community
- Manages the functions of all hotel personnel through supervision of hotel department heads
- Assists in monitoring present and future trends, practices and systems in the hotel industry and determines and ensures execution of competitive programs as directed
- Participates in conducting weekly inspections and ensures physical facilities are kept in operational condition by full implementation of preventive maintenance programs and judicious planning and management of FF& E, as directed
- Ensures emergency procedures are practiced and enforced to provide for the security and safety of guest and employees
- Develops recognition programs, advertising and promotional campaigns to obtain greatest market awareness and patronage
present
San Francisco, CA
Dual Hotel Manager
San Francisco, CA
Wyman, Lebsack and Marks
present
San Francisco, CA
Dual Hotel Manager
present
- Will currently hold the position of a Hotel Manager or Executive Assistant Manager within a high-end luxury branded hotel
- Develop profit improvement ideas, policies and procedures and implement them with approval of the General Manager
- Educate Department Managers and Assistants on an on-going basis as to cost controls and the financial performance of the hotel
- Develop & implement programs that drive improvements in employee engagement and are aligned with the “Make every Interaction Counts” brand service behaviors
- Identify and verify the scope of work, operational impact, budgets, timelines, facility improvements, show quality, labor management and training
- The Hotel Manager as can take on other responsibilities as directed by the General Manager
- Perform other duties as requested by management
Education
Education
Bachelor’s Degree in Business Administration
Bachelor’s Degree in Business Administration
Iowa State University
Bachelor’s Degree in Business Administration
Skills
Skills
- Analyze financials to drive revenues, future profitability, and maximum return on investment
- Ability to develop strong relationships with a variety of personalities and age groups
- Detail oriented with an ability to simultaneously work toward big picture goals and priorities
- Excellent communication skills; able to deliver, receive and act on feedback in an effective manner
- Ability to multitask, work in a fast paced environment and have a high level attention to detail
- Ability to understand and meet international guest expectations
- Ability to work independently and to partner with others to promote an environment of teamwork
- Is able to handle a fast-paced working environment
- Accountable for IHG fire life safety (FLS) adherence in the hotel
- Is organized and capable of performing multiple tasks
15 Hotel Manager resume templates
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1
Hotel Manager Resume Examples & Samples
- Make recommendations for capital improvements to enhance the assets of the company and brand loyalty
- Standing and moving about the facilities
- Using a keyboard to generate correspondence, reports, etc
- Handling objects, products, and equipment
2
Hotel Manager Resume Examples & Samples
- Working with Hotel General Manager on setting Annual Departmental Budget, financial plans, outsourcing contracts, annual capital, and cash flow to accurately forecast budgets and achieve required operating results
- Responsible for inventory levels, managing cost per room for supplies and labor
- Develop & implement programs that drive improvements in employee engagement and are aligned with the “Make every Interaction Counts” brand service behaviors
- Overseeing outsource services efficiently and efficiently including Housekeeping, F&B Kitchen
- Lead a team to respond to guest complaints, special requests and ensure corrective action is taken to achieve complete guest satisfaction
- Accountable for IHG fire life safety (FLS) adherence in the hotel
3
Hotel Manager Resume Examples & Samples
- 2-year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major; 8 years experience in the management operations, sales and marketing, or related professional area
- Keeps operations team focused on the critical components of operations to drive guest satisfaction and the desired financial results
- Ensures capital expenditure funds are being used to address the priorities outlined in the service strategy
- Works with direct reports to determine areas of concern and establishing ways to improve the departments’ financial performance
- Develops an operational strategy that is aligned with the brand’s business strategy and leads its execution
4
Hotel Manager Resume Examples & Samples
- Overseeing and guiding the overall operation of the hotel
- Actively participate in the strategic planning and ongoing development of the hotel, including revenue forecasting and budgeting
- Building and maintaining strong owner relations essential
- Supporting and ensuring the delivery of all hotel committees
- Overseeing the health, safety and security of our guests and colleagues, ensuring the health and safety is top priority
- Lead and support all departments in the achievement of their financial and operational targets via effective organizational development, policy and procedural development, and appropriate colleague training activities, thus ensuring our shareholders receive their return on investment
- Clearly demonstrate to guests and colleagues a commitment to service excellence through the effective implementation and delivery of Fairmont Hotels & Resorts Core Standards at all times
- Foster a winning, solution-oriented, engaged work environment, motivating and engaging colleagues to continuously deliver the best possible service to our guests
- Direct and support operational needs to ensure compliance with the hotel’s Annual Budget and Strategic Plan
- Ensure that monthly financial outlooks for Rooms, Food & Beverage, Engineering, Willow Stream spa and Golf operations are on time, on target and accurate, and all necessary reporting deadlines are met
- Coordinate the planning and implementation of capital projects
- Monitor and act on staffing levels and productivity targets while overseeing Watson utilization
- Update and ensure timely awareness of the hotel’s business continuity plan as well as its emergency and crisis management plans
- Function as a key member of the hotel Executive Committee and leadership team
- Assume the responsibilities of the RVP/General Manager in their absence
- Other duties as assigned by the RVP/General Manager
- 3 years experience as a Division Head or Director of Operations, ideally with International Operations experience
- Proven record to coordinate multiple departments to make gains towards targeted GSI, GOP, EEI results
- Clear working knowledge of budget planning and execution
- Exceptional communication, interpersonal and guest handling skills
- Ability to motivate developing leaders to act as entrepreneurs while innovating guest oriented solutions creatively and profitably
- Self-confident, proactive, and able to prioritize and make effective decisions
- Ability to build strong relationships, interact and influence others at all levels of the organization
5
Hotel Manager Resume Examples & Samples
- Oversee and direct Food and Beverage, Rooms Division, Engineering, Security and Guest Relations departments
- Participate in directing and controlling Accounting, Sales and Marketing, and Human Resources departments
- Assist in establishing and creating goals and strategies for both the operational and financial success of the hotel
- Ensure that goals and objectives of human resources management are met through supporting the hotel philosophy concerning, but not limited to, hiring, employee relations, disciplinary action
- Interface with corporate officers in the execution of corporate goals
- Responsible for establishing and maintaining hotel standards in order to achieve and maintain the “5 star" status
- As a member of the executive team, work closely with other team members in achieving hotel's goals and objectives
- Establish annual objectives for Executives and Department Heads reporting to him or her
- Responsible for employee compliance with hotel policies and procedures. Initiate disciplinary action when appropriate
- Serve as Manager On Duty
- Interact in courteous and professional manner with all guests, staff and community members
- Respond in courteous, professional and rapid manner in order to resolve all guest and staff difficulties
- Apply principles of logical thinking to a wide range of unstandardized intellectual and practical problems in order to perform and direct many varied and complex tasks
- Supervise, direct, coordinate, influence and persuade staff in order to maintain service standards of hotel
- Interact with people beyond giving and receiving instructions, particularly interaction with supervisor, subordinates, co-workers, and guests in completing assignments, resolving staff and guest complaints
- Interpret and comply with a variety of instructions furnished in written, oral, diagrammatic or schedule form
- Perform a variety of duties, often changing from one task to another of a different nature without loss of efficiency or composure
- Maintain safety and cleanliness of work area
- Experience: Minimum ten years’ hotel experience with at least five years’ experience at the Executive Level and experience in a minimum of three divisions of hotel operations
- Education: Four year college degree or equivalent work experience
- Technical Skills
- Ability to train, motivate, evaluate, mentor and direct employees and managers to achieve desired results; ability to access, input, analyze and retrieve information from computers; ability to maintain excellent relations with staff.; ability to maintain staff and guest confidentiality at all times; ability to accept responsibility for actions of others; exceptional oral communication skills to ensure ability to negotiate and persuade guests and staff to achieve results beneficial to operation of hotel; ability to create, implement and monitor hotel and staff’s goals, strategies and policies; ability to converse calmly with irate guests, superiors, subordinates and co workers in sometimes intense emotional situations; ability to focus and maintain attention to performance of tasks despite frequent stressful, emergency, critical or unusual interruptions; ability to memorize, recollect and quickly retrieve dates, names, times and other data.; ability to work and complete assignments on time despite frequent stressful, emergency, critical or unusual interruptions; ability to participate in (and lead when necessary) all departmental and hotel-wide meetings
6
Hotel Manager Resume Examples & Samples
- Carry out all policies and prepare reports established by Highgate Hotels and the Managing Director
- Conduct department head performance evaluations
- Ensure that all employees are trained for their positions to maximize service, productivity and efficiency
- Monitor and manage staffing, while minimizing overtime
- Maximize profits by controlling costs and finding creative ways to improve efficiency and productivity
- Clearly describe, assign, and delegate responsibility and authority for the operation of the various departments under his/her supervision
- Conduct appropriate regularly scheduled meetings and coordinate with the other departments and division heads to ensure that proper communication leads to guest satisfaction and maximum profit and productivity
- Work closely with the Executive Chef to ensure that maximize labor productivity is achieved in kitchen and stewarding
- Work closely with the Executive Chef to ensure purchasing compliance is achieved
- Work closely with the Director of Outlets and Banquets to ensure proper beverage inventories are maintained
- Monitor food and beverage inventories to ensure accuracy
- Monitor china, glass, silver, linen and operating supply inventories
- Responsible for managing the storeroom operations
- Work closely with the Executive Chef to ensure proper sanitation at the property is maintained at the highest standards
- Work closely with the food & beverage department heads to ensure hour documentation (punching in/out) and tip reporting
- Conduct regular departmental walk throughs and property inspections
- Ensure all beverage servers are TIPS certified
- Certify that procedures and controls are implemented to ensure maximum profit
- Serve as an Executive Committee Member and be an active contributor at EC meetings
- Lead and motivate a team of management and line staff members that are directed towards the achievement of the hotel's goals, objectives, and mission by developing a culture of training, teamwork, accountability, and empowerment
- Coordinate with the Director of Engineering to ensure the property is maintained and that all mechanical equipment is in good working order; Work closely with the Director of Loss Prevention to ensure the highest standards of safety and security for hotel patrons and employees
- Utilize technology when appropriate to improve customer satisfaction, labor productivity and profitability
- Develop department head level managers for additional responsibility
- Ensure the hotel’s mission and culture is communicated to every associate
- Respond to guest feedback orally and in writing
- Ensure that the hotel meets or exceeds Highgate and IHG brand standards in Guest Love, QA, TripAdvisor, Meeting Scope and AOS
- Participate in the development of short and long term financial and operational goals of the hotel
- Prepare goals for the food & beverage division
- Establish relationships with our Elite Rewards Club Guests
- Be actively involved in identifying and recruiting talent
- Maintain all food & beverage areas in pristine condition
- Interview all job candidates
- Effectively communicate verbally and in written form
- Short and long term forecasting
- Work closely with the sales and catering teams to promote food & beverage revenue generation
- Develop exciting food & beverage promotions
- Address and solve complex problems
- Conceptualize, initiate, implement and manage projects
- Ensure department heads and associates have the proper supplies and equipment
- Ensure department heads hold regular meetings with their associates
- Inspire direct reports and other colleagues
- Oversee divisional matters as they relate to federal, state and local employment and civil rights laws
- Respond to guest correspondence verbally and in writing
- Develop root cause solutions to operational opportunities
- Analyze P&L and GL, respond to variances and use the data to improve profitability
- Effectively and appropriately respond to emergency situations
- Ensure the property is compliant with local, state and federal ordinances and laws
- Ensure the property has appropriate licenses, permits and inspections
- Participate in pre-convention meetings
- Participate in associate events
- Other tasks and duties may be assigned at the discretion of the Managing Director
- Minimum of 5 years Executive Committee experience
- Minimum of 5 years of relevant experience
- College degree preferred but not required
- Basic computational ability
- Advanced knowledge of the principles and practices within the Rooms discipline, including experiential knowledge for management of people and complex problems
- Ability to study, analyze and interpret complex activities and/or information in order to improve new practices or develop new approaches
- Ability to apply supervisory/management soft skills
- Communication skills in terms of the ability to negotiate, convince, sell and influence professionals, employees and/or hotel guests
- High emotional intelligence
7
Hotel Manager Resume Examples & Samples
- Focus on front office operation, including training, scheduling, daily duties, etc
- Tour the operating departments, daily making adjustments as needed via department heads
- Conduct weekly staff meetings, including weekly training sessions presented by managers and self using the steps to effective training according to Highgate Hotel standards, and the review of previous and future sales and operations efforts
- Develop managers for future advancement through competency training and corporate sponsored training programs
- Ensure that all appropriate information for financial documents is received by the Corporate Office monthly, in compliance with the monthly accounting calendar
- Ensure the cleanliness and maintenance of the physical property through inspections and preventive maintenance programs with department managers
- Prepare and conduct all management interviews and follow hiring procedures according to Highgate Hotel S.O.P.'s. Ensure that all managers are in compliance with the standards in their interviewing and hiring procedures for departmental staff
- Perform all department manager performance appraisals according to Highgate Hotel S.O.P.'s, and ensure that managers are in compliance to the standards in their administration of performance appraisals to their staff
- Perform any other duties as requested by the Vice President of Operations, Regional Director of Operations, General Manager
- Be in the public areas during peak times, greeting guests and offering assistance as needed
8
Hotel Manager Resume Examples & Samples
- Deliver internal and external guest service the Pinnacle Way by ensuring every interaction includes our Six Core Service Standards (Look Sharp, smile & greet the guest. Be friendly, polite & use courteous language. Provide especially timely & knowledgeable service; and then some! Always find solutions to guests’ problems. Use the guest’s name when appropriate. Thank the guest and invite him or her back.)
- Responsible for actively building and retaining customer relations and acts as a mentor to employees in order to provide superior customer service
- Hires, trains, motivates, evaluates, and manages staff, ensuring proper staffing and that employees receive adequate guidance and resources for achievement of job responsibilities
- Manages and coordinates the operation of the front office and Guest Services sections to ensure efficiency and that the best possible service is provided to guests; makes necessary adjustments to ensure proper facilitation of guests' needs
- Ensures that all front office and guest services personnel are properly trained in their duties and that all arriving and departing hotel guests are provided with prompt and courteous service
- Establishes and maintains effective controls to ensure adherence to department procedures; directs the investigation and correction of shortages and errors; recommends changes in procedures, equipment and physical layout to ensure maximum service, efficiency and security of company funds
- Works with department managers in planning for hotel promotions and special events reservations to ensure most strategic room blocks and facilitation of room service to guests
- Assists in preparing the annual budget and operating forecasts; prepares regular and special reports; maintains necessary records and files; recommends changes in room rates as required
- Investigates and resolves customer complaints and comments; follows up with involved supervisors to resolve the matter to the customer's satisfaction
- Maintains established credit policies; takes appropriate action in obtaining payments when guest ledger accounts exceed normal limits, and assists in any collection problems on overdue accounts
- Monitors master key procedures and par inventory level to ensure security and restriction of access
- Demonstrated knowledge of and experience in overall hotel operations
- Knowledge of hotel front desk operations
- Knowledge of hotel computer systems, telephone systems, and effective communications techniques
- Knowledge of statistics
9
Hotel Manager Resume Examples & Samples
- Aware of the local culture and manage relationships with the owning company
- Ensure optimal compliance with MGallery by Sofitel Brand Standards & Guest Experience
- Responsible for recruiting, developing and training teams in a local environment
- Contribute to the overall business planning and development of the hotel
- Report dierctly to the Cluster General Manager
10
Hotel Manager Resume Examples & Samples
- Participates in corporate activities and meetings as requested
- Assists in the administration of succession planning
- Participates in and maintains active community relations
- Attends industry meetings and participates in industry organizations
- 4 years+ executive committee experience with 2 years+ at a resort property
- Strong commercial acumen, preferably with experience in Food and Beverage or Rooms Management
- Experience in managing budgets, revenue proposals and forecasting results
- In-depth knowledge of the hotel / leisure / service sector
- Strong leadership skills to effectively manage and motivate the team to achieve high level of perform and exceed targets
- Union experience
- Working knowledge of Hilton brand and standards
- Fluency in Papiamento
11
Hotel Manager Resume Examples & Samples
- Support the General Manager in the overall management and strategic direction of the hotel, assuming the responsibilities of the General Manager in their absence
- Lead and support all departments in the achievement of their financial and operational targets through establishment of a positive culture, clear expectations and policy & procedural implementation
- Assist in the preparation, presentation and subsequent achievement of the hotel's annual Operating Budget, Marketing & Sales Plan and Capital Budget
- Ensure that monthly financial outlooks for Rooms and Food & Beverage are on time, on target and accurate
- Ensure full compliance to Hotel operating controls
- Actively involved in the recruitment process of leadership positions within the operating departments
- Previous experience in a senior leadership role, within a similar hotel brand required
- Extensive Hotel operations experience required
- Demonstrated knowledge of budget planning and financial controls
12
Hotel Manager Resume Examples & Samples
- Ideally with a university degree in Hospitality or Tourism Management
- Minimum 2 years experience as an Executive Assistant Manager in a large scale hotel operation
- Excellent operational, administrative, people management and interpersonal skills
13
Hotel Manager Resume Examples & Samples
- Oversees the activities of the following departments, and provides leadership and motivation necessary to achieve desired results of guest satisfaction & profitability
- Any and all other duties deemed necessary by General Manager
- Knowledge of the West Hollywood and LA area
- Strong oral and written communication skills; uses effective listening skills as a basis for clear communication
- Able to presents ideas, expectations and information in a concise, well organized manner
- Able to lead and motivate staff
- Able to exert up to 20 lbs of force occasionally and 10 lbs of force frequently
- Confidentiality
- College Degree or equivalent. A minimum of four (4) years’ work experience in Front of House or other hospitality-related businesses. Luxury hotel experience preferred
14
Hotel Manager Resume Examples & Samples
- Participates in formulating and administering company policies, directing and coordinating all divisional department activities to develop and implement long-range goals and objectives to meet business and profitability growth objectives
- Confers with the directors and department heads to review achievements and discuss required changes in goals or objectives resulting from current status and conditions
- Reviews and approves preparation of accounting analysis for budgetary planning and implementation, production efficiency, financial reporting, budgetary planning and submittal for capital expenditures
- Instills a calm, organized approach when interacting in stressful situations; approach internal and external guest opportunities with a sense of heartfelt care and urgency; provide prompt follow-up to ensure 100% guest satisfaction
- Four year degree from accredited college or university or equivalent experience in resort-orientated property management or hospitality industry required
15
Hotel Manager Resume Examples & Samples
- Directs hotel operations in accordance with Radisson Blu’s standards of operations
- Develops and implements operating procedures and standards that support employees’ in their effort to deliver Yes I Can! service and teamwork
- Analyzes business results on a regular basis and takes actions to improve results as appropriate
- Sets objectives for each department and supervises the department manager
- Implements the approved budget; monitors revenues and costs on a daily basis and takes corrective action
- Controls costs by adhering to standards of operations for forecasting, budgeting, scheduling, payroll control and other expense management systems
- Communicates and reinforces the vision for Yes I Can! service to employees
- Ensures that employees provide Yes I Can! genuine hospitality and teamwork on an ongoing basis
- Seeks opportunities to improve the customer experience by seeking customer feedback and reviewing management reports and developing strategies to improve department and hotel services
- Provides employees with the tools, training and environment they need to deliver Yes I Can! service and teamwork
16
Hotel Manager Resume Examples & Samples
- Travel to attend corporate meetings, sales trips and serve on committees such as Research, Development and Standards committee
- Appropriate handle associate issues in conjunction with Human Resources following Crescent policies
- Perform any other job related duties as assigned. Equal Opportunity Employer/Drug Free Workplace EOE/Minorities/Women/Veterans/Disabled
17
Hotel Manager Resume Examples & Samples
- The ability to coordinate and manage the day-to-day operations of the hotel
- The ability to attend and participate in all Planning Committee meetings and events
- The ability to monitor and review the daily revenue report, the daily labor report and the monthly profit and loss statement, analyze results and take action when necessary
- The ability to conduct regular tours o the hotel and make recommendations for changes as well as note deficiencies and ensure corrective action is taken
- The ability to meet on a regular basis with all managers, supervisor, and non-management employees
- The ability to monitor all standards in the hotel to ensure they are in place and enforced
- The ability to control all capital expenditures and ensures the proper guidelines are adhered to and projects are completed on a timely basis
- The ability to conduct and or participate in the performance review of all Planning Committee members and the development of any manager assigned as a mentee
- Meet with the Human Resources Director on a regular basis to review staffing requests, morale, disciplinary situations, and hotel employees. Able to aid in the development of existing personnel and assist in the recruitment of new employees
- Conduct weekly Operations meetings to discuss operational challenges and opportunities and to improve or maintain an excellent communication flow
- Review and sign all purchase requests, orders and checks to ensure adherence to Corporate purchasing procedures
- Attend functions, social and/or business, to help develop a rapport and to establish credibility within the local community
- Respond appropriately in the event of any hotel emergency or safety situation and comply with all local codes and ordinances with a focus on guest and employee safety
- Maintain a solid working relationship with the Hotel Owners and participate in Owner’s meetings
- Implement action plans to correct problems identifies in Operations Standards Surveys (e.g. Richey and Employee Opinion Surveys)
- Educate Department Managers and Assistants on an on-going basis as to cost controls and the financial performance of the hotel
- Actively participate in all appropriate operations committees such as Energy Conservation Program, Safety Committees, and Recycling
- Personally meet and interact with guests, review all written guest comments and follow up on any guest service issues or needs
- Oversee preventive maintenance programs such as “Perfect Room” initiative
- Assume the role of Hotel Spokesperson in the absence of the General Manager in any emergency or crisis situation
- Coordinate preparation go timely and accurate forecasts with Sales and Marketing, Food and Beverage and Rooms and Engineering
- Perform other tasks or projects as assigned by the General Manager or Four Seasons Home Office
18
Dual Hotel Manager Resume Examples & Samples
- Ensures that all operational areas have an atmosphere that is conducive to the overall guest experience
- Reviews financial reports and statements to determine how Operations is performing against budget
- Strives to maintain profit margins without compromising guest or employee satisfaction
- Reviews the Wage Progress Report and compares budgeted wages to actual wages, coaching direct reports to address problem areas and holds team accountable for results
- Makes and executes key decisions to keep property moving forward towards achievement of goals
19
Hotel Manager Resume Examples & Samples
- Excellent administration and IT skills
- Committed to delivering a high level of customer service, both internally and externally
- Previous administrative experience in a fast paced environment
20
Hotel Manager Resume Examples & Samples
- Develop a strategic operating plan that focuses on continuous process improvements and alignment across Shanghai Disney Resort where applicable
- Observe industry trends and Guest needs and consistently evaluate operational processes. Understands and protects the brand in delivery of product and services
- Identify and verify the scope of work, operational impact, budgets, timelines, facility improvements, show quality, labor management and training
- Lead, develop and set direction for the Operations team, develop and transfer knowledge and skills to team members
- Represent Guest, peer leaders, senior leaders and operational integration
- Influence organizational strategies by contributing information, analysis and recommendations guiding strategic thinking and direction through effective relationships and networking
- Minimum of 7 years of leadership experience
- Strong leadership presence with the ability to develop and lead a diverse team
- Self-directed, with an ability to develop a plan based operational goals, drivers and metrics
- Proven strong interpersonal, partnering, coaching and mentoring skills
- Demonstrated strong organizational, multi-tasking and time management skills with attention to detail
- Demonstrated strong verbal and written communication skills, and strong presentation skill
- Ability to handle multiple demands and competing priorities
- Comfortable working in a matrix organization
- Fluent in English and Mandarin
21
Hotel Manager Resume Examples & Samples
- Responsible for overseeing and guiding the overall day to day operation of the hotel
- Overseeing the health, safety and security of our guests and colleagues, ensuring the health and safety remains a consistent priority
- Lead and support all departments in the achievement of their financial and operational targets via effective organisational development, policy and procedural development, and appropriate colleague training activities
- Foster a solution-oriented, engaged work environment, motivating and engaging colleagues to continuously deliver the best possible service to our guests
- Ensure that monthly financial outlooks for Rooms, Food & Beverage, Engineering and Security are on time, on target and accurate, and all necessary reporting deadlines are met
- Support all Hotel Committees
- Function as a key member of the Hotel Executive Committee and leadership team
- Assume the responsibilities of the RVP/Managing Director in their absence
- Other duties as assigned by the RVP/Managing Director
22
Hotel Manager Resume Examples & Samples
- In conjunction with the Director of Sales, conduct daily WBR meeting
- Tour the operating departments, daily, ensuring the smooth operation and staffing in all areas making adjustments as needed via department heads
- Conduct weekly staff meetings, including weekly training sessions and review of previous and future sales and operations efforts
- Conduct weekly one-on-one meetings with all operational department heads to ensure proper training, review of financials, goals and operational performance
- Attend operational line ups at least once a week (Housekeeping, Front Desk, MaSo, Culinary and Banquets)
- Maintain, develop and monitor the effectiveness of the Lobby Ambassador program
- Oversee and assist in the Highgate Hotel’s monthly forecast process as required
- Ensure that all department heads follow the payroll procedure, managing Overtime and meal break penalties according to Highgate SOP
- Prepare and conduct all operational management interviews and follow hiring procedures according to Highgate Hotel S.O.P.'s. Ensure that all managers are in compliance with the standards in their interviewing and hiring procedures for departmental staff
- Interview all prospective final candidates for any vacant operational management position within the hotel prior to any offer being extended
- Or a 2-year college degree and at least 5 to 6 years of related experience
- The candidate must have worked in an union, luxury and city property
- Strong Rooms background
- Must have previous experience as Director of Operations and/or Hotel Manager
23
Hotel Manager Resume Examples & Samples
- Lead, direct and manage all hotel operations including, but not limited to hotel budgeting and forecasting, strategic planning, leading service initiatives, leading and managing balanced scorecard performance, implementing and complying with all company policies and standards, overseeing sales and marketing initiatives, leading and developing the executive team, responding to guests inquiries and resolving concerns and hotel-wide meeting participation and facilitation
- Serve as primary liaison with hotel owners and corporate entities
- Must be willing to work weekends and holidays
- Hotel experience a must
24
Hotel Manager Resume Examples & Samples
- Sets standards of product and service in Rooms Division and Food & Beverage department
- Ensure that all policies are strictly adhered to
- Develops and enforces sets of procedures and rules & regulation to ensure effective control on revenues & expenses, and cash & credit settlements
- Ensure that the hotel keeps a good image at all times (hospitality rules, cleanliness etc)
25
Hotel Manager Resume Examples & Samples
- 5 years or more of progressive hotel management experience (typically with Hyatt)
- At least 5 years experience in a senior role in a hotel rooms or food & beverage area
- Must possess the following strengths: high energy, entrepreneurial spirit, motivational leader, effective communicator, effective in providing exceptional customer service and ability to improve the bottom line
- Clear concise written and verbal communication skills in English
- Maintain communications with Corporate Staff
26
Hotel Manager Resume Examples & Samples
- Manage the cost effective and efficient operation of the Hotel in order to maximize guest satisfaction, employee engagement and satisfaction
- Actively participate in the strategic planning and ongoing development of the hotel, including revenue forecasting, ensuring the delivery of our environment commitments, overseeing the health, safety and security of our guests and colleagues
- Clearly demonstrate to guests and colleagues a commitment to service excellence through the effective implementation and delivery of Raffles Hotels & Resorts Core Standards at all times
- Foster a winning, solution-oriented work environment, motivating and engaging colleagues to continuously deliver the best possible service to our guests
- Hotel Manager needs to ensure compliance with the hotel’s Annual Budget and Strategic Plan
- With the respective EC members play a lead role in the management of Rooms and Food & Beverage initiatives
- Work closely with the Controller to ensure labor forecasts are completed to company standard and in line with revenue and service expectations
- Responsible for guest relations and for handling guest response alerts within the require time lines
- Coordinate bi-weekly leadership and weekly divisional meetings
- Monitor and act on staffing levels and productivity targets
- Create, update and ensure timely awareness of the hotel’s business continuity plan as well as its emergency and crisis management plans
- Plan and coordinate events for various celebrations throughout the year, such as, but not limited to, holiday celebrations, cultural festivals (i.e. Eid Aladha, Eid Al Fetar and National Days)
- Hotel Manager will direct and oversee the performance of the Director of Rooms, Director of F&B, Spa Director, Director of Engineering and Security Manager.This includes preparing and conducting the annual LEAD review
- Co-Chair the Hotel’s Environmental Committee
- Oversees all outside partnership relationships connected with services to the guest or colleagues
- 3 years experience as a Division Head, ideally with International Operations experience,
- Bilingual – English and Arabic
- Proven record to coordinate multiple departments to make gains towards targeted GSI, GOP, CES results
27
Assistant Hotel Manager Resume Examples & Samples
- Hands on management of the day to day operations of the hotel
- Ensure that guests expectations are met and all interactions are of a high standard
- Assist the General Manager and Director of Sales in maximizing hotel revenue
- Perform administrative duties including purchasing, finance and payroll
- Assist with the attraction and retention of talented associates
- Support the General Manager in all areas of managing colleagues including training and coaching them to be their best both personally and professionally
- Relevant degree in Hospitality
- Previous experience as an Assistant Manager in a hotel environment or similar is essential
- Experience in Front Office is preferred but Food & Beverage experience will also be highly regarded
- Ability to work a 24 / 7 rotational roster
- Excellent interpersonal and customer service skills with strong service recovery ability
- Exceptional leadership and people management skills
- Adaptable and able to solve problems quickly
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Hotel Manager Resume Examples & Samples
- Minimum of 5 years of experience in the hospitality industry
- Management of hotel or restaurant staff
- Event management an asset
- Experience in Point of Sale applications an asset
- Background in luxury hospitality an asset
- Proven track record of managing a team of staff
- Business communication and reporting skills
- Excellent communication skills; able to deliver, receive and act on feedback in an effective manner
- Follows established policies and procedures
- Is able to manage confidential information
- Is supportive of CMH vision, mission and values
- Sets a positive attitude for others to follow
- Prioritizes, and re-prioritizes personal time versus work
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Hotel Manager Resume Examples & Samples
- Assists the General Manager in implementing the brand and hotel strategy, in order to meet targets for quality of service, attitude and profitability for the Rooms and Food & Beverage departments
- Focus on F&B Departament - specially to organize social events with high gastronomy
- Is responsible for providing innovation and renewal in the hotel's service offer, with particular focus on meetings and events
- Ensure collaborative, entrepreneurial and collaborative leadership of the talents under your management
- Contribute to the innovation and implementation of differentiated services offered by the hotel, aligned with the concept of the Sofitel Legend brand
- Replaces the General Manager when absent
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Hotel Manager Resume Examples & Samples
- Work closely with Front Office Manager, Food & Beverages Manager, Housekeeping Manager, Executive Sous Chef, Tour Director and Guides to run daily operation smoothly and properly
- Report to General Manager on all aspects of operations
- Ensure there is effective communication between all Departments, including the Ground Operations Departments (Yangon, Mandalay & Bagan)
- Maintain employees motivation in the workplace for all with unbiased opinion
- Make proposal to General Manager regarding turnover, promotion and salary increase for employees
- Identifies and develops leadership qualities among employees to guide them toward the path of career enrichment
- The Hotel Manager as can take on other responsibilities as directed by the General Manager
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Hotel Manager Resume Examples & Samples
- Executes and supports Marriott's Brand Standards
- 2-4 years related Marriott experience and/or training
- Knowledge of Marriott FOSSE, MARSHA and HPP systems a plus
- Track record driving and meeting GSS
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Hotel Manager Resume Examples & Samples
- Assists the General Manager in implementing the brand and hotel strategy, in order to meet targets for quality of service, attitude and profitability
- Oversee the daily operations of the hotel and residences and provide direction, guidance and support to all Operating Departments (Rooms, Food & Beverage, Engineering, Quality, Security…)
- Is responsible for providing innovation and renewal in the hotel’s guest experience, with particular focus on rooms & F&B
- Conveys the Pullman spirit to guests by playing a “hands-on” role in the hotel, embodying sociability and proximity
- In the absence of the General Manager, the Hotel Manager is responsible for the entire Hotel administration, including coordination with AccorHotels Regional Office and Owning Company
- Reporting to the General Manager of the hotel
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Hotel Manager Resume Examples & Samples
- 2-year degree from an accredited university in Business Administration, Hotel and Property Management, or related major; 4 years experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area. Management license for Condominiums, as applicable
- Works with direct reports to determine areas of concern and establish ways to improve the departments’ financial performance
- Prepares and operates within the constraints of the residences’ Annual budget
- Develops and implements property-wide strategies that deliver products and services to meet or exceed the needs and expectations of the brand’s target resident owner and employees and provides a return on investment
- Provides timely reporting of financial performance and projections to the Board
- Guides the Board on appropriate property management requirements and governance compliance
- Champions the brand’s service vision for product and service delivery and ensures alignment amongst the leadership teams
- Verifies core elements of the service strategy are in place to produce the desired results
- Establishes and maintaining open, collaborative relationships with direct reports and entire operations team. Ensures direct reports do the same for their team
- Adheres to the telephone etiquete
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Hotel Manager Resume Examples & Samples
- Demonstrate a passion and proven results for coaching and leading hotel team members to achieve team success
- Demonstrate an ability to use Finance Management Reporting Systems order to make fact based decisions that makes commercial sense and will benefit the profitability and efficiency of the hotel
- Previous hotel finance experience with hotel properties or serviced residences that have over 230 rooms will be preferred due to the complexity of the financial management process. Previous hotel pre-opening experience in finance matters, will be a significant added advantage
- Possess a Degree or Diploma in Finance or Accounting. CA certification will be an added advantage
- A minimum of 6 years or more work experience in a senior role within an international chain hotel finance department and have led a team of finance associates
- Be confident in assisting to nurture the important relationship with the owners. Be responsible for supervising and coordinating owner reporting as required
- Demonstrate a flair to prepare and review all monthly and annual financial statements. Investigate, review and analyze the variance explanations, involving the department managers in this process. Take initiative to manage trouble shooting for respective cost controls and revenue enhancement
- Demonstrate the ability to supervise the Information Technology function. Additionally have a sound understanding of the hotel operational and back office systems as well as Microsoft Office products
- Demonstrate the ability to have a sound understanding of the forecasting system and the tools from Revenue Management to ensure forecasting accuracy is achieved
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Hotel Manager Resume Examples & Samples
- Motivate, coach, counsel and discipline all Rooms Division personnel according to hotel standards
- Prepare and conduct all front-of-house Rooms Division interviews and follow hiring procedures according to SOP's. Actively support Human Resources with recruiting efforts. Ensure that all managers are in compliance with the standards in their interviewing and hiring procedures
- Develop employee morale and ensure training of Rooms Division personnel
- Ensure sign off of all Service Standards by Position competencies for Rooms division managers. Monitor completion of the Service Standards by Position Training Checklists for hourly staff
- Tour rooms operating departments daily, greeting employees and soliciting feedback
- Maximize room revenue and occupancy by reviewing status daily. Analyze rate variance, monitor credit report and maintain close observation of daily house count. Monitor selling status of house daily, i.e. flash report, allowances, etc
- Complete the monthly reforecast
- Monitor and ensure compliance with SOP’s in Rooms and Loss Prevention
- Coordinate major projects such as renovations, capital expenditures, equipment change-overs, etc
- Conduct weekly Rooms Division meeting, including a monthly financial review
- Perform Rooms Managers’ performance reviews according to SOP, and ensure that managers are in compliance with the standards in their administration of performance reviews to their employees
- Monitor labor expenses through schedule approval process and ensure budgeted productivity
- Prepare the Rooms Division annual budget, including Laundry, Communications and Other Income
- Monitor proper operation of the P.B.X. console and ensure that employees maintain S.O.P.'s in its use
- Carry a pager at all times. Operate pagers and radios efficiently and professionally in communicating with hotel staff
- Be knowledgeable of the current corporate marketing programs and the standards and procedures for each. Ensure that staff is knowledgeable in understanding and implementing corporate programs
- Monitor all V.I.P.'s, special guests and requests
- At least 6 years of progressive experience in a hotel or a related field; or a 4-year college degree and at least 2 years of related experience; or a 2-year college degree and 4 or more years of related experience
- Prior focus on rooms operations a must
- Medium work - Exerting up to 50 pounds of force occasionally, and/or up to 20 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects
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Hotel Manager Resume Examples & Samples
- Demonstrate an ability to use Management Reporting Systems in order to make fact based decisions that makes commercial sense and which will benefit the profitability and efficiency of the hotel
- Demonstrate proven experience in overseeing the operations of a club floor or restaurant within a hotel
- Previous hotel experience with hotel properties or serviced residences that have over 230 rooms will be preferred due to the complexity of the guest service process. Previous hotel pre-opening experience in front office and rooms division, will be a significant added advantage
- Possess a Degree or Diploma in Tourism or Business or Hospitality
- Advance working experience with PMS systems (Opera, Reserve, GEM ) will be required for this role, including the use of tools that aid in focusing on guest needs
- A minimum of 6 years or more work experience in a senior role within an international chain hotel room division and have led a team of room division associates
- Demonstrate a flair to review all monthly and annual financial statements. Investigate, review and analyze the variance explanations, with the ultimate aim of managing division expenses
- Demonstrate the ability to have a sound understanding of the sales system and demonstrate commercial sense in order to increase revenue from guest contact areas within the hotel
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Hotel Manager Resume Examples & Samples
- Education: Bachelor’s degree in Finance, Commerce or hospitality/ tourism management
- Professional Experience in Hospitality: Progressive experience in Accounting operations in a 5 star luxury property, 2 years of which would have been spent as a Chief Accountant. Certified Public Accountant (CPA) board passer is an advantage. Highly developed analytical and problem solving skills with high regard for detail and accuracy, administrative and interpersonal skills are a must
- Leadership Experience: Demonstrated skills in leading a diverse team with varying degrees of experience and talents Able to teach and inspire team members to be their best everyday
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Hotel Manager Resume Examples & Samples
- University degree in hospitality management
- Progressive career in Front Office or Housekeeping in an international hotel with at least 5 years experience in a similar role
- Updated with the latest guest service trends, technologies and best practices and ability to tie this into guest needs and wants
- Possess strong management and leadership capabilities
- Proficiency in Mandarin is a MUST
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Assistant to the Hotel Manager Resume Examples & Samples
- Previous experience working within an Operational department or similar environment preferred
- Previous experience in an administrative assistant role preferred
- Pro-active and reliable
- Organized and detailed
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Overnight Hotel Manager Resume Examples & Samples
- Assist in the management of all Front Office operations to include, but not limited to, guest service and registration (check-in/check-out), room inventory and availability, guest service standards and initiatives, product quality, cost controls and overall profitability, marketing initiatives, systems use and management, budgeting and forecasting, department management, policy and procedure implementation and enforcement and meeting participation and facilitation
- Assist in monitoring and developing team member performance to include, but not limited to, providing supervision, conducting counseling and evaluations and delivering recognition and reward
- Ensure team members have current knowledge of hotel products, services, facilities, events, pricing and policies and knowledge of the local area and events
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Hotel Manager Resume Examples & Samples
- Knowledge of Hilton Honors products & services
- 4 year hospitality degree
- Orlando market experience
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Hotel Manager Resume Examples & Samples
- Ensure appropriate and effective focus on business objectives on a day-to-day basis, while contributing to the strategic development and leadership of the hotel aligned with the General Manger’s vision and company goals
- Monitor and action all guest feedback /mystery guest programs (Sterling, InnsQore)
- Communicate regularly with the General Manager to influence the strategy for the hotel in the short and long term
- Make certain that staff are trained to meet demands of existing jobs and developed to take advantage of promotion opportunities, which occur within the hotel/Company
- Be a visible, active member of the community positioning the hotel as a positive contributor in the marketplace
- Two to five years in a public contact position, preferably in an upscale or lifestyle brand hotel
- Enter and locate work related information using computers and/or point of sale systems
- Reach overhead and below the knees, including bending, twisting, pulling, and stooping
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Hotel Manager Resume Examples & Samples
- Control cash and other receipts by adhering to cash handling and recognition procedures in accordance with hotel policies and procedures
- Prepare all required paperwork, including forms, reports and schedules, in an organized and timely manner
- Ensure that all equipment is kept clean and kept in excellent working condition through personal inspection and by following the hotel preventative maintenance programs
- Ensure that all products are received in correct unit count and condition, and deliveries are performed in accordance with the hotel receiving policies and procedures
- Assists and conducts conflict resolution, corrective actions and/or terminations
- Oversee and ensure that employee performance appraisals are completed in a timely manner
- Fully understand and comply with all federal, state, and county municipal regulations that pertain to health, safety and labor requirements of the hotel, employees and guests
- Schedule labor as required by anticipated business activity while ensuring all positions are staffed when and as needed, and labor cost objectives are met; forecast business and staffing needs
- Ensures nightly and/or weekly, opening and closing side duties are followed
- Fill in where needed to ensure guest service standards and efficient operations, including opening and closing duties
- Works with preferred partners and organizations in promoting mutual company growth
- 2-4 years previous experience in hotel management is REQUIRED
- Solid financial skills and the ability to analyze financial statements and modify operations to meet financial goals
- The ability to maintain a "sense of urgency" attitude for the completion of responsibilities/tasks
- Superior organizational and follow up skills with extreme attention to detail
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Hotel Manager Resume Examples & Samples
- Will currently hold the position of a Hotel Manager or Executive Assistant Manager within a high-end luxury branded hotel
- A proven track record in delivering strong results within a large hotel of more than 300 rooms within the Asia market
- An internationally recognised Bachelor’s degree or equivalent in Hotel Administration or Business Administration
- A strong operational background in rooms division is preferred
- Proven exposure to, and ability in effectively managing and influencing owners and internal stakeholders at various levels
- Successful track record in managing and growing talent within large multicultural teams
- Excellent eye for detail and the ability to think outside of the box to deliver luxury and consistent experiences to all guests including high profile dignitaries, celebrities and VIP's
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Eam-hotel Manager Resume Examples & Samples
- Anticipate Guests needs
- Maintain a high level of knowledge which might affect the Guest experience
- Demonstrating a ‘Service’ attitude
- Taking appropriate action to resolve guest complaints
- Appreciate the dynamic nature of the Hotel industry and extend these service attributes to all internal customers
- Review and update existing standards to ensure competitiveness
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Hotel Manager Resume Examples & Samples
- Monitor industry trends, take appropriate action to maintain competitive and profitable operations
- Work with other Executive Committee members and keep them informed of F&B issues as they arise
- Coordinate and monitor all phases of Loss Prevention in the F&B department
- Organize and conduct department meetings on a regular basis
- Monitor quality of service and product
- Cooperate in menu planning and preparation
- Ensure timely purchase of F&B items, within budget allocation
- Ensure departmental compliance with SOP’s
- Ensure the training of department heads on SOP’s, report preparation, technical job tasks
- Attend and/or conduct departmental and hotel training (CARE, One to One), etc
- Conduct and/or attend all required meetings, including pre-convention and post-convention meetings
- Light work - Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull, or otherwise move objects
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Hotel Manager Resume Examples & Samples
- Is responsible for the entire hotel operations
- His / her scope of responsibilities covers the financial results (revenues, cost of sales, payroll & related expenses, other expenses, departmental incomes, gross operating income (if notified), cash flow, new & replacement investments), adherence to standards of product and service, management of human resources, and Sales & Marketing strategy. Keeps the General Manager updated on the hotel situation
- Is responsible for the quality of the product, and to continually improve it to satisfy and surprise the Guests
- Ensure the Hotel follows the established Sofitel standards with consistency, reflected in the brand audit. Optimizes the operating profit by permanent control of every account of the statement
- Is directly responsible to the General Manager. In the event of the absence of the General Manager, the HM is responsible for the entire Hotel operation. He/she will thus be liable in answering to the Owning Company as well as the Corporate Office
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Overnight Hotel Manager Resume Examples & Samples
- Front Office
- Restaurant Operations
- Security Department
- Responsible for the overall operation of the resort during the overnight hours, ensuring operations run smoothly and efficiently in all departments
- Provide leadership, training and motivation for the overnight staff while ensuring compliance with company policies and procedures
- Make regular rounds of all operating departments ensuring guest service delivery, cleanliness, security and efficiency
- Monitor and assess service and satisfaction trends, soliciting guest feedback regarding resort facilities and services and taking corrective action to solve deficiencies
- Meet and greet guests and respond to guest needs and/or concerns, handling to resolution. Ensure total guest satisfaction and escalate any outstanding guest inquiry or concern that may require additional monitoring or follow-up
- Assist in operational areas as needed
- Coordinate and resolve emergency situations
- Conduct daily resort and unit inspections to ensure housekeeping and maintenance standards are met
- Maintain safety and security of the resort for guests, owners, and employees
- Provide written documentation of issues and activities from shift to the General Manager, Executive Committee and Front Office Manager
- Attend all scheduled meetings where presence is required
- Comply with all company policies and standard operating procedures
- Participate in property recognition programs
- Encourage and model a professional and Bee the Difference attitude at all times
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Hotel Manager Resume Examples & Samples
- Excellent communication skills especially in English(Chinese is a plus)
- The Hotel Manager will report to the Cluster General Manager
- She/he will lead the hotel opening tasks to meet all MGallery by Sofitel Brand standards and Luxury Guest experience
- She/he will review the opening budget and set the financial commitments for all teams within each departments P&L
- She/he will initiate Sales, Distribution and Digital activities to ensure successful business activity as soon as the hotel is ready to open
- She/he will lead Talent & Culture activities including employee recruitment and employee training in line with Pullman brand standard and service
- She/he will ensure strong and successful relationship with all stakeholders, including owning company, local Authorities and surrounding Community
