Hotel General Manager Resume Samples
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Hotel General Manager Resume Samples
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CR
C Rogahn
Caden
Rogahn
60726 Ben Center
Houston
TX
+1 (555) 137 6455
60726 Ben Center
Houston
TX
Phone
p
+1 (555) 137 6455
Experience
Experience
San Francisco, CA
Hotel General Manager
San Francisco, CA
Cruickshank and Sons
San Francisco, CA
Hotel General Manager
- Responsible for positively representing and promoting the property
- Sell tickets onboard for future cruises to happy guests
- Become a hands on leader in the housekeeping and food service departments
- Demonstrate the highest level of personalized service to guests
- Embrace and ensure achievement of the property vision through well thought-out strategies and actions and by engaging all associates
- Overall financial oversight and support of the accounting function
- Actively support the community to better serve our guests, our team members, and the greater good
Dallas, TX
Franchised Hotel General Manager
Dallas, TX
Gulgowski, Harvey and Bechtelar
Dallas, TX
Franchised Hotel General Manager
- Ensuring ongoing development of managers (e.g., one on one coaching, providing stretch assignments, etc.)
- Working with Market Sales to establish property sales strategy, goals, and action plans
- Keeping brand leadership team, owners, and above property stakeholders updated on property performance in the areas of financials, guest satisfaction, and associate engagement
- Providing timely real-time feedback to management, and hourly associates on service and operational standards
- Working with the Regional Sales office (RSO) to implement sales strategy for the property (e.g., goal setting, setting rates, etc.)
- Developing innovative means for capturing new streams of revenue through property amenities
- Creating, and supporting clear lines of responsibility for management team, including coverage and oversight throughout the day
present
New York, NY
Hotel General Manager, Remote Alaska
New York, NY
Greenfelder, Roberts and Mraz
present
New York, NY
Hotel General Manager, Remote Alaska
present
- Manage all aspects of the hotel environment through a team of assistant managers and service members
- Contributes to the successful development of the Hotel Staff
- Builds and maintains relationships with key Clients. Creates and solicits new business through innovative means
- Offer guests assistance whenever possible
- Onboard inventory management and meeting the food and alcohol budget
- Process financial transactions and manage the business office
- Manage the shipboard business office
Education
Education
Bachelor’s Degree in Hospitality Management
Bachelor’s Degree in Hospitality Management
Northern Illinois University
Bachelor’s Degree in Hospitality Management
Skills
Skills
- Ability to deal professionally, courteously and tactfully with the public and coworkers
- Capable of gathering/analyzing competitive market intelligence
- Quantifiable track record of past success
- Ability to read, write and communicate effectively with others
- Ability to prioritize structure and complete tasks with the Company's goals and objectives
- Exceptional attention to detail
- Ability to communicate and develop an effective working relationship with fellow associates, managers, outside representatives, Red Lion Guests and agencies
- Thorough knowledge and understanding of Hotel operations and departmental interdependencies
- Ability to interpret business and statistical reports
- Ability to multi-task, follow through and re-prioritize well to meet deadlines
12 Hotel General Manager resume templates
Read our complete resume writing guides
1
Hotel General Manager Resume Examples & Samples
- Manage the shipboard business office
- Process financial transactions and shipboard accounting
- Onboard inventory management and meeting the food and alcohol budget
- Onboard sales and shipboard re-bookings for future cruises
2
Hotel General Manager Resume Examples & Samples
- Manage all aspects of the hotel environment through a team of assistant managers and service members
- Process financial transactions and manage the business office
- Become a hands on leader in the housekeeping and food service departments
- Demonstrate the highest level of personalized service to guests
- Sell tickets onboard for future cruises to happy guests
- Bachelor’s degree in Hospitality Management or Hotel & Restaurant Management
- Minimum 5 years management experience at a full service hotel, resort or cruise ship
- Strong organizational skills and effective communication skills (English)
- Willingness to work long days, every day, for extended periods of time
- Flexible schedule and willingness to travel
- US Coast Guard regulated pre-employment drug test
3
Hotel General Manager, Remote Alaska Resume Examples & Samples
- Consistently maintains high standards of personal appearance and grooming to set expectations to the team and as an ambassador to the community
- Promoting a positive, collaborative work environment
- Responding promptly to the needs, complaints, comments and concerns of guests and hotel management and staff
- Represent owners of the hotel and maximize profits while minimizing liabilities
- Ensuring the right people are in the right places. Holding them accountable for results and rewarding them accordingly
- Ensures all departments are profitable and maintain strong working relationships
- Forecast the hotel’s monthly financial position by estimating revenues and line-by-line expenses
- Produce monthly financial reports and know at all times where the hotel stands against the budget
- Ensure the cleanliness and safety of the hotel and its assets through enforcing and maintaining a preventative maintenance program
- High school diploma/GED required
- Bachelor’s degree in Hospitality, Accounting/Finance, or Business Administration strongly preferred
4
Temporary Hotel General Manager Resume Examples & Samples
- Approach all encounters with guests and team members in a friendly, service-oriented manner
- Actively involved in the local community and builds strong relationships
- Managing Front Office, Housekeeping, Security, and all hotel operation
- Maintaining exceptional guest service
- Managing AR / AP and cash handling
- Inspecting guest rooms to ensure immaculate cleanliness
- Training new associates
- Handling guest complaints
- Maintaining the safety and security of the guests and their property
- Recruiting, hiring, training and mentoring employees to reach their highest potential and goals
- Keep leadership team, owners, and property stakeholders updated on property performance in the areas of financials, guest satisfaction, and team member engagement
- Energizing and motivating employees to support a culture of openness/directness, teamwork and continuous improvement
- Must be available at irregular hours as needed
- Developing clear and realistic goals and priorities for the property to ensure the highest level of guest service, employee satisfaction and profitability. Reviewing plans and goals monthly and taking corrective action promptly as needed
- Manages all sources of revenue to include rooms, food and beverage, and vehicle rentals
- Create the hotel’s annual budget and monitor the performance of the hotel throughout the year
- Minimum four (4) years full service hotel general manager experience required
- Strong financial knowledge required
5
Hotel General Manager Resume Examples & Samples
- Embrace and ensure achievement of the property vision through well thought-out strategies and actions and by engaging all associates
- Actively support the community to better serve our guests, our team members, and the greater good
- Consistently deliver accurate forecasting projections for areas of responsibility and timely implement adjustments as required in staffing and other cost centers to ensure profit integrity
- Overall financial oversight and support of the accounting function
- Demonstrate constructive owner relations by building appropriate rapport, communicating effectively, and managing expectations and requirements
- Team-oriented and people-centric
- Quantifiable track record of past success
- Strategic thinker as it relates to business and revenue planning and development
- Directing marketing and promotional efforts to always position property as a Compset leader
- Capable of gathering/analyzing competitive market intelligence
- Experience as a Hotel GM or Asst. GM or Director of Sales
- A Bachelor's degree is not required but greatly preferred
6
Hotel General Manager Resume Examples & Samples
- Oversee operations of the Hotel
- Prepare annual budget
- Submit quarterly plans and actions for operations of the property
- Develop management and staff programs to increase guest satisfaction
- Conduct weekly staff meetings
- Maintain product and service standards
- Approve promotions and local advertising
- Encourage Essential Principles of Service through out hotel - provide internal and external guest service that goes beyond expectation
- Support the RLH Mission - creating the most memorable guest experience possible
- Aid department managers with procedures, service standards, goal setting and daily duties
- Participate in appropriate industry related community and State organizations
- Represent the hotel in public speaking forums
- Show them you CAN, show them you CARE; following all essential principles in the Little Red Book
- The listed items may not be the only duties performed in this position - there will be other duties as assigned
- Thorough knowledge and understanding of Hotel operations and departmental interdependencies
- Ability to interpret business and statistical reports
- Motivated and self-disciplined
- Possesses negotiation skills
- Ability to prioritize structure and complete tasks with the Company's goals and objectives
- Thorough knowledge of computer systems: i.e. MS Excel, Word, PowerPoint, and electronic scheduling and e-mail systems. Copy, fax and scanning
- Ability to communicate and develop an effective working relationship with fellow associates, managers, outside representatives, Red Lion Guests and agencies
- Valid driver license
7
Full-service Hotel General Manager Resume Examples & Samples
- 5+ years prior experience as General Manager or Full-Service Hotel Director of Operations
- Must have a strong track record of driving sales including group sales and increasing revenue
- Previous F&B and bar promotion/ operations experience required
- Must have banquet sales and banquet operations experience
- Strong preference for candidate who is familiar with the San Antonio market and has a strong track record of community involvement
8
Hotel General Manager Resume Examples & Samples
- Responsible for overseeing the retention and acquisition of accounts by growing existing accounts and generating new business to a level that meets or exceeds sales forecasts
- Executes all aspects of the sales and marketing plans to surpass revenue goals. This includes making outside sales calls and cold calls while maintaining relationships with current accounts
- Contributes to the successful development of the Hotel Staff
- Oversees the activities of all staff members in order to ensure adherence to hotel policies and procedures
- Review all departmental schedules for accuracy and staffing demands
- Reviews and maintains accurate records of hotel’s funds and information including, but not limited to, the cash flow sheet, accounts receivable and payable, credit card reconciliations, and registration information
- Prepares annual budgets and weekly forecasts updates
- Develops a long‐term business plan that will increase the hotel’s profitability and customer satisfaction with the property, services offered, and staff
- Responsible for resolving escalated customer relations issues
- Must appropriately address guest requests to ensure customers are satisfied with the hotel’s services and accommodations
- Responsible for positively representing and promoting the property
- Skills
- Typical Physical Demands
9
Franchised Hotel General Manager Resume Examples & Samples
- Creating, and supporting clear lines of responsibility for management team, including coverage and oversight throughout the day
- Monitoring Food and Beverage forecasting, and par levels to reduce waste and maximize Food and Beverage profit margins
- Ensuring that bar and kitchen meet standards of quality with regard to organization, productivity, sanitation, and inventory management
- Working with the Regional Sales office (RSO) to implement sales strategy for the property (e.g., goal setting, setting rates, etc.)
- Working with Market Sales to establish property sales strategy, goals, and action plans
- Managing the relationship with the revenue management office (e.g., participating in routine calls, strategy meetings, periodic update meetings, etc.)
- Actively recruiting and hiring qualified associates
- Keeping brand leadership team, owners, and above property stakeholders updated on property performance in the areas of financials, guest satisfaction, and associate engagement
