Floor Manager Resume Samples
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Floor Manager Resume Samples
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BG
B Greenfelder
Bernadette
Greenfelder
1035 Paucek Expressway
New York
NY
+1 (555) 970 5667
1035 Paucek Expressway
New York
NY
Phone
p
+1 (555) 970 5667
Experience
Experience
New York, NY
Floor Manager
New York, NY
Treutel-Boyle
New York, NY
Floor Manager
- Participates in weekly Manager's Meeting contributing to content by sharing ideas, giving feedback and making suggestions
- Responsible for correct lighting cues, including operating the lighting panel in the studio
- Liaise with Purchasing to ensure prompt and efficient purchasing, issuing of supplies, stock control and inventory control
- Working knowledge of the legal ramifications/ implications of various employee and guest actions, both in a bargaining and non-bargaining unit environment
- Checking all technical equipment and communication are working. Dealing with technical issues in prompt time to ensure that there are no issues on-air
- Working knowledge of the legal ramifications/implications of various employee and guest actions, both in a bargaining and non-bargaining unit environment
- Participates in WFM staffing, planning, forecasting and performance reviews
Houston, TX
Club Floor Manager
Houston, TX
Bashirian-Wolff
Houston, TX
Club Floor Manager
- To consistently provide, and ensure that staff under supervision provide, a high level of work performance and customer service
- Performs related duties and special projects as assigned by the Front Office Manager and the Assistant Front Office Manager
- Provides functional assistance and direction to Club InterContinental Floor agents
- Actively participate in training and development programs and maximise opportunities for self development
- Quality of one's own work and for the quality of work of subordinates
- Reports directly to and communicates with the Front Office Manager on all pertinent matters affecting guest satisfaction
- Including complying with Management's instructions. '
present
San Francisco, CA
Zara Menswear Floor Manager Glasgow
San Francisco, CA
Sauer-Schaefer
present
San Francisco, CA
Zara Menswear Floor Manager Glasgow
present
- To get involved in performance management of sales assistants (I.e. sickness/ absence, lateness, returns to work, etc)
- To solve and manage customer issues as they arise and refer to the senior management team when necessary
- To assist in the development and retention of an effective team
- To be aware of the risks employees and customers are exposed to and to be aware of safe work practices and company procedures to overcome them
- To ensure good housekeeping is maintained throughout all areas in the store and to communicate with the senior management team in case an incident happens
- To communicate with the management team on a daily basis with information regarding personnel, product and procedures
- Passion to work on a fashion environment
Education
Education
Bachelor’s Degree in Hospitality Management Preferred
Bachelor’s Degree in Hospitality Management Preferred
Rowan University
Bachelor’s Degree in Hospitality Management Preferred
Skills
Skills
- Strong planning and organisational skills with the ability to react quickly with changing priorities
- Strong knowledge of the local market place to understand the customer profile and also be aware of who the competitors are
- Strong knowledge of hotel/leisure/service sector
- Record of success in Conference & Beverage, specifically the ability to deliver profit, control costs, and build customer loyalty
- Ability to use the commercial tools available to make suggestions to the Manager identifying risks, and opportunities to maximise sales
- Ability to inspire and motivate other team members in giving great service to our customers
- Ability to work on your own or in teams
- Maintain a professional image at all times
- Good communication skills
- Ensure knowledge of team member movements, ensuring proper handover between shifts or periods of absence
15 Floor Manager resume templates
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1
Floor Manager Resume Examples & Samples
- Full interaction with clients as they enter the branch, attend to their needs, route them thru proper channel/person to execute their transaction timely/ efficiently
- Ensure customer enquiries and complaints are handled proficiently maintaining highest levels of satisfaction at customer end. Manage all escalated and complicated issues in a professional and timely manner
- Ensuring smooth interactions with all stakeholders that are involved in customer complaint resolutions
- Recommending product and system enhancements as well as introduction of automation to senior management, allowing Citibank to meet the competitive edge
- Effectively managing the branch in flow, capacity and staff leave/vacation schedules ensuring that all customers are efficiently attended to during working hours
- Maintain close coordination between other branches supporting each other in handing customer queries and in all types of customer communication
- Keep Branch Manager updated on all complicated issues as separate channel beside service supervisors
2
Evening / Weekend Floor Manager Resume Examples & Samples
- Sets high standards and motivates sales team to meet objectives
- Enjoys being on the selling floor, training and developing a team of Sales Professionals
- Trains, motivates and develops selling staff to reach its fullest potential
- Drives service, selling and a client focused environment
- Role models OUTSTANDING service
- Creates a positive work environment, recognizes and celebrates positive performance
- Listens and responds to the customers’ needs to improve service
- Ensures all procedures, policies, exposure standards and shortage awareness are thoroughly understood
- Maintains floor and fitting room presentation standards
- A minimum of 1-2 years of related retail sales management experience
- Ability to empower and develop a sales team
3
Shoes Floor Manager Resume Examples & Samples
- Direct sales team to maintain Selling Floor Standards including: returning/replacing all samples to their proper display tables, checking that boxes have correct shoes (brand, style, color, size, left and right) before presenting to customers, bringing drags to the back, returning shoes to the bins and keeping cash wraps and sales racks clean and orderly
- Create a high level of accountability of the team to demonstrate Bloomingdale’s values, culture, policies and process including: engaging customer service, teamwork environment, dress code and attendance standards
- Foster a positive work environment, recognize and celebrate team for their accomplishments and contributions
- Partner with Sales Managers to administer performance appraisal and developmental and corrective conversations with associates as needed
- Manage sales floor audit standard
- Support the SM in driving Bloomingdale's Sales, Service and Loyalty priorities
- Demonstrate awareness of key sales drivers including sales by line, new vendors, new launches and promotions
- Partner with Support Managers and communicate recovery issues and assist in floor recovery on big event days
- A minimum of 1-2 years of retail supervisory experience
- Ability to empower, motivate, develop and provide feedback to a sales team
- Strong communication skills and high confidence level
- Passion for working on the sales floor and interacting with customers while leading team
- Ability to work collaboratively across functional areas to achieve results
- Sound organizational skills and the ability to adapt quickly to changing priorities
- Flexibility and dependability with work schedules including evenings, weekends and holidays
4
Floor Manager Resume Examples & Samples
- Checking all technical equipment and communication are working. Dealing with technical issues in prompt time to ensure that there are no issues on-air
- Monitoring technical and logistical issues throughout the live shows. Acting quickly to any problems and foreseeing any potential ones
- Responsible for time keeping, passing on cues and positions to presenters and guests to ensure the broadcast goes smoothly
- Relaying instructions effectively from the control room to the studio floor using a talkback system
- Responsible for correct lighting cues, including operating the lighting panel in the studio
- Keeping the director and producer informed of action off-camera
- In charge of scheduling rehearsals for the live shows, as well as standing in for on-air talent
- Adhering to health and safety regulations
- Responsible for training of assistant floor managers
- Liaising with other Bloomberg offices and affiliates to organise and allocate studio resources for live shots and guests outside of regular programming
5
Floor Manager V&D Utrecht Resume Examples & Samples
- The opening and closing of the store, as well as its maintenance
- The management of the team they're in charge of. Hiring and training. Motivation and staff management. Timetable design
- Analysing sales by using all the appropriate indicators (KPIs)
- Knowledge of key performance indicators
- Excellent communication skills and ability to work as part of a team
- English and Dutch advanced level
6
Floor Manager Resume Examples & Samples
- Being the go-to person for all facilities and admin related escalations and building relationships with all key business owners/representatives/(KPI :Strong relationship management and diplomacy is evident in handling issues)/
- Acts as a facilitator and face for the Facilities Services/(KPI: high customer satisfaction and understanding of all facilities services/)
- Excellent Communications skills with people across all levels from Senior Partners to junior members and demonstrable improvement of productivity resulting in increased cost effectiveness and value to customer/(KPI: Demonstrable communication skills and 360 feedback)/
- A ‘can do’ attitude with a focus on Service Delivery and improvements adapting to customer requirements/(KPI: Improvement implementation and change management)/
- Developing strong relationships/(KPI: Strong network in place and evident)/ Main Accountabilities
- Scans and files incoming post to Filesite and forwards it to relevant fee earner
- Schedules, manages and scans the deeds and general records throughout the office as required
- Opens new files, closes files, scans and sorts documents for the Pruscanning system
- Facilitates the restocking of stationery
- Assists with servicing IT equipment like laptops, Windows phones, memory sticks, batteries, keyboards and mice to/from customers as required
- Assists with move management, space planning and efficiency activity of services and space along with disconnecting and/or reconnecting desktop and peripherals
- Disseminates information to customers, teams and management in a timely manner
- Welcome and induct new users to the facility services and IT systems, support users with Client systems as required and be the ongoing interface with the helpdesk and 2nd line support teams
- Acts as the main floor contact for customers and service teams to either resolve requests directly or to log calls on the helpdesk and be the owner/coordinator through the life cycle of the incident/request for day to day issues through to timely resolution
- Assist and provide ongoing support with setting up workstations, H&S inductions and general knowledge of booking services like; meeting rooms; catering; taxis; travel; printing etc
- Provides basic set up configuration for IT equipment, facilities equipment and furniture to floors or meeting rooms for customers and visitors as required
- Conducts desk side Display Screen Equipment (DSE) assessments as requested and also following a desk move and/or after any significant change, as required
- Accountable for representing all Support Services in Bristol office
- Raises their profile ensuring that customers know who they are
- Provides a focus for customer escalation and satisfaction
- Ensure review systems are in place, supporting SLA review and all customer feedback is reviewed and actioned in a timely manner
- Monitors and understands the Client policies and service across the entire facilities support services including contracted delivery requirements and key SLAs
- Ensures local security measures are in-line with Client policies
- Provides expert problem management support to customer issues and ensures root-cause analysis is conducted and a corrective action plan is followed through with any learning applied for future benefit and evolution of service
- Ensures that processes are in place to pro-actively protect consistent service quality through rigorous management of change control and acceptance into service procedures in-line with the Client expectations
- Oversees the integration of all facilities services and constantly improves the quality and inter-working of the whole ‘virtual’ service team, including all service partners and suppliers to ensure a seamless end-to-end delivery of service for customer
- A representative of Facilities and also a Role Model of Document Lifecycle Services through a Best Practice approach, supporting Print Policy, Records Management Best Practice, Filing and Clear desk policy
- Champions and engenders good team-working, knowledge sharing to support customers requirement for expertise promoting and environment of honesty and trust between colleagues and customers
- Ensures that all work areas are adhering to the best housekeeping standards
- Conducts daily status, cleanliness and supply checks of facilities areas (inclusive of, stationery areas hub areas, vending, toilets, break out areas) ensuring all are in their best state with adequately stocked supplies as ready to use i.e. paper and toners in printers and staples in staplers. Liaise with relevant parties to ensure remedies are in place
- Be the floor Fire Warden and First Aider and ensuring that general H&S requirements are being met for the floors
- Carry out ad hoc duties requested by line management
- Be reliable and enthusiastic, a team player with real desire and passion to help support a diverse range of customer services and products
- Strong customer focus – ability to operate at prime customer contact level typically at Senior Manager/Director level
- Demonstrates a breadth and depth of operational service delivery management expertise, preferably in an international environment
- Able to influence and educate customers to ensure a best practice approach to their facility or IT activity
- Thorough understanding of customer’s business and market sector and able to use that knowledge to anticipate how services need to evolve to meet customer requirements
- Strong communicator at all levels
- Trouble shooting skills and incident/problem management
7
Floor Manager, Reebok Fithub, Richmond Resume Examples & Samples
- Coordinate team members to consistently execute and maintain established Visual Merchandising and In-Store Communication standards in your assigned area
- Keep an organized stockroom and direct sales floor replenishment to ensure your assigned area’s and/or the entire store’s complete product offer is immediately available and easily accessible to customers on a consistent basis
- Stepping into Management Competencies
- Proven work experience in a sports/fashion customer- and commercial-focused retail environment with advanced selling experience and comprehensive product, retail and industry understanding, [as well as with first supervisor experience]
8
Floor Manager Resume Examples & Samples
- Works with plans, budgets and other available tools to ensure maximum profitability
- Maximizes sales opportunities through being commercial and ensuring outstanding customer service
- Actively uses sales information to make business decisions regarding merchandise and scheduling of staff
- Ensures that all merchandise is properly received and put out on the floor in a timely manner
- Ensures excellent customer service throughout the store and reacts to all customer complaints that arise
- Plans and coordinates together with the visual merchandisers all activities concerning advertising, campaigns, promotions and activities in his/her department
- Performs all store routines, including the opening and closing of the store
- Controls all customer returns and completes employee returns/purchases
- Properly addresses loss prevention and safety issues that may occur, following COS guidelines
- Effectively schedules and adjusts staff hours according to needs of business
- Supervises a certain number of staff within a department
- Ensures that all associates are well informed of the collection, advertising campaigns, promotions, sales activities and other company projects
- Ensures that staff are knowledgeable on all merchandise routines
- Recruits, trains and develops associates with the store management team and follows up on the quality of training in his/her department
- Acts as a role model at all times
- Accurately assesses his/her staff and provides feedback about their performance on a daily basis
- Works with the store manager to formulate clear and challenging goals for the staff and follows up on them
- Administers performance reviews with the store manager on an annual basis
- Is updated on all company policies and procedures, and ensures all staff are working according to them
- Organizes and distributes the work of his/her staff, sets priorities and keeps a good overview of the tasks to be accomplished in accordance with the store manager
- Effectively schedules the staff within the department according to the needs and restrictions of the business
- Assists store manager with resolving all employee complaints in a confidential manner
- Ensures that all employee issues, including disciplinary actions, are addressed promptly and fairly and handled in a consistent and confidential manner with Store Management team
- Completes and follows up on all paperwork and routines connected to payroll, benefits, hiring, terminations and employee issues
- Ensures all paperwork connected to Merchandise-related Routines with the department is completed including transfers and write-offs
9
Floor Manager Resume Examples & Samples
- Responsible for the delivery of document management including reprographics, postroom, managed print services, records management, paper refill, stationery management and consumable management
- Responsible for facility management activity for the client site as proscribed by the client and contract including but not limited to setting up meeting rooms, liaising with maintenance and the building management, spotting and owning facilities issues
- Supporting with management information reporting, month-end support and financial management as requested
- Represents the Xerox team at senior Facilities meetings and manages team communications effectively in liaison with the client user group
- Escalation point for the on-site users
- Raising their profile ensuring that customers know who their The Floor Manager is and what the service delivers
- Provides a focus for customer escalation and satisfaction. Ensure review systems are in place, supporting SLA review and all customer feedback is reviewed and actioned in a timely manner
- Continuous and demonstrable improvement of productivity resulting in increased cost effectiveness and value. Be able to evidence these savings across relevant customer services and teams
- Monitors and understands the Client policies and service across the entire facilities support services including contracted delivery requirements and key SLA’s
- Ensure local security measures are in-line with Client policies
- Ensure that processes are in place to pro-actively protect consistent service quality through rigorous management of change control and acceptance into service procedures in-line with the Client expectations
- Oversees the integration of all facilities services and constantly improves the quality and inter-working of the team
- Assist with move management, space planning and efficiency activity of services and space along with disconnecting and/or reconnecting desktop and peripherals
- Welcome and induct new users to the facility services and IT systems, support users with Client systems as required and be the ongoing interface with the helpdesk and 2ndline support teams
- TO manage the inbox and helpdesk of the service to ensure requests are dealt with within deadlines or deadlines are negotiated accordingly
- Printing etc. If required to arrange the ongoing bookings of services as needs be
- Assist with visitor management and escorting to meeting rooms as required
- Assist in the creation and installation of facilities and IT customer support notices and alerts, both verbal and written, on an as needed basis
- Distribute and collect mail and printing across the Floor, and facilitate the restocking of stationery, courier delivery/collections, archiving and general portage services
- Champions and engenders good team-working, knowledge sharing to support customer’s requirement for expertise promoting and environment of honesty and trust between colleagues and customers
- Conducts daily status, cleanliness and supply checks of facilities areas ensuring all are in their best state with adequately stocked supplies i.e. paper, toners, staples etc. Liaise with relevant parties to ensure remedies are in place
- Be the floor Fire Warden and First Aider if requested by the client and ensuring that general H&S requirements are being met
- Ensure management of suitable holiday cover
- Commercial knowhow and P&L understanding to be able to widen services
- Demonstrable experience of having designed and implemented significant productivity as well as customer satisfaction improvements
- Good H&S knowledge
- Able to influence and educate customers to ensure a best practice approach to their facility
- Good understanding of Document Lifecycle Services – Reprographics, Postroom Services, Management Print Services, Records Management
- Good systems knowledge with basic IT technical knowledge
- Proven experience of diplomacy, supplier management; experience of successfully integrating customer and operational requirements into supplier relationships
- Role model in performance standards and demonstrates and champions behaviour that is in line with Client expectations
10
Senior Floor Manager Resume Examples & Samples
- Achieve Revenue Goals with a focus on both Softlines and Hardlines with specific goals set for a given area and time frame. Goals reviewed with Department Managers and planned down to each Department Managers area of responsibility and each time frame to include specific sales events, weekly, monthly, quarterly, annual time frames. Review of online sales plans and past results. Events planning calendar used to determine upcoming sales events plans. Monitor daily, weekly, monthly, quarterly results and adjust as trends dictate. Ensure ATF Compliance with all company policies and procedures as well as compliance with Federal, State and local regulations. Ensuring compliance with all Firearms related paperwork (paper and electronic 4473, ATF F 3310.4)
- Driving Sales, setting planograms/monitoring in stock levels/setting ads/matching outfitters with customers. Working with Department Managers to ensure applicable training of outfitters on legendary customer service
- Ensure high quality customer service. Monitor customer service through personal observation of assigned areas and overall store. Review VOC's with Department Managers and coach as needed. Address dissatisfied customers through personal contact and share results with team for training purposes
- Manage Inventory/Ad Preparation. Ensure appropriate stock levels with emphasis on Cabela's high margin and advertised products. Communicate with FRMM to maximize in stock position and facilitate exit strategy and seasonal rolls. Identify products, check quantities, plan schedules and have a meeting with Department Managers on ad placement and signage requests. Supervise daily floor activities of softlines and hardlines Department Managers to ensure proper display of merchandise on floor. Develop a thorough understanding of Cabela's standards and core values. Monitor and address any deviation through coaching of specific standards/ core values to maintain excellence in performance
- Motivate Department Managers to achieve their goals. Clearly set expectations and training needs for Department Managers and their outfitters. Coach Department Managers to hold staff accountable. Inspire motivation by participating in department achievements and rewarding results through recognition programs
11
Floor Manager Resume Examples & Samples
- To assist the Business Manager in the delivery of the retail strategic plan which delivers Superdry business objectives
- To contribute and ensure delivery of company standards, strategies and initiatives to achieve sustainable growth
- To attain floor sales targets by maximising profits, minimising costs and assistant in the management of workforce budgets
- To assist the Business Manager in selecting, training, developing, reviewing, managing, coaching and supporting for all members of the store team to ensure high performance/productivity at all times
- To ensure store compliance with company policy and procedures, taking a consistent approach with all team members guaranteeing operational efficiency at all times
- To ensure important management information is communicated out to all relevant team members
- To ensure brand image is driven and showcased by optimising product visual merchandising and service levels on your floor in line with company guidelines
- To work in conjunction with the Business Manager to minimise loss by ensuring all loss prevention procedures are followed and any incidents are reported and investigated
- To provide a safe working environment for staff and customers to ensure their wellbeing and to report any Health & Safety concerns to the Store Manager/Business Manager
- To manage stockroom processing and ensure replenishment procedures are in place so recalls and transfers are actioned efficiently to maintain effective stock control at all times
- To walk your shop floor regularly, talking with customer and team members in order to identify and resolve urgent issues. To communicate appropriate information with the Business Manager and relevant departments
- To maintain awareness of market trends in the retail industry and to work alongside the Business Manager in monitoring activity of local competitors
12
MYS Ctsm Kl-floor Manager Resume Examples & Samples
- Lead and drive VOE action plans and employee relations strategy for APAC AML Operations
- Coordinator for implementation of global people strategy for APAC AML Operations
- Lead key employee engagement event (site-wide and hub-wide)
- Conduct employee focus groups to deep dive on VOE results for the right action plans
- Manage confidential employee inputs and information
- Monitor completion of committed action plan in preparation for the year VOE
- Ensure effective communication to employees through providing content to communication vehicles and devising new communication vehicles
- Identify and address issues and solutions related to employee engagement
- Manage all day-to-day activities associated with the hub’s reward and recognition programs
- Work with cross-functional teams to identify unique division/location needs while balancing the overall purpose and business requirements of the employee engagement strategy
- Manage admin team to ensure effective operational support
- 5+ years of experience in operations or HR function
- Prefer experience in a handling employee relations and/or employee communications roles
13
Floor Manager Resume Examples & Samples
- Strong communicator and excellent spoken/written English
- Demonstrates ability to provide constructive feedback
- Strong CRM and customer connection ability
- Demonstrates sound business acumen in the context of a luxury sales environment
- Dynamic, enthusiastic and flexible working style
- 1-3 years of team management or supervisory experience
- Experience of Microsoft Office packages
- A good understanding of CRM, databases and Ecommerce
- MRTW or Shoe & Leather goods product knowledge
14
Floor Manager Resume Examples & Samples
- Ensure that all management staff are aware of their responsibilities and duties
- Ensure guest needs and guest expectations are met by providing an efficient and professional service
- Liaise with Kitchen to ensure a consistently good standard of food quality, efficient profitability and creative presentation
- Liaise with Purchasing to ensure prompt and efficient purchasing, issuing of supplies, stock control and inventory control
- Promote the identity of the restaurant by building relations and a sense of personalized service towards guests
- Ensure that all safety rules, emergency procedures and fire prevention regulations are enforced by employees
- Assist in the preparation of the department Sales and Marketing plans
- Ensure the correct scheduling of employees to maintain standard of service
- 3+ years in a related restaurant setting with emphasis in operations, management or office administration
- Computer proficiency (MS Word, MS Excel, MS PowerPoint & Outlook)
15
Floor Manager Resume Examples & Samples
- Assist Restaurant Manager with the operations of the dining room
- Ensure the customer experience for all guests
- Participate in managing catering and special events
- Train and develop staff
- Work closely with BOH to forge unity and consistency with FOH
- The ideal candidate must have at least 2 years of casual fine dining experience
- Knowledge of open table preferred
- Proficient in Micros, plus
- Proficiency in Microsoft office suite
- Must be team oriented and be able to work in a fast paced environment
- Strong organization and clerical skills
- Perform calmly and professionally under pressure
- Flexibility in schedule and ability to work days, nights and weekends
16
Floor Manager Munich Resume Examples & Samples
- Day-to-day management of the store, including creating team schedules, keeping track of inventory, and ensuring they’re always completed on time
- Managing stock selection and inventory in store to ensure an up-to-date collection that fairly represents our online offering
- Acting as Store Manager as required, reporting to Head Office on targets, KPIs, sales analysis, and store and team news
- Overseeing the returns process to make it as easy and hassle-free as possible for the customer
- Team training and personal development
- Organising and overseeing in-store events for customers
- German, Native or bilingual proficiency
17
Raised Floor Manager Resume Examples & Samples
- Manage the day to day operation of the raised floor team
- Functionally manage all personnel involved in the operation of the raised floor including staff, vendors, suppliers and contractors utilized to perform work
- Coordinate the operation of the MEP infrastructure with the local facilities department and act as a contact for issues
- Maintain operational procedures associated with Raised Floor including compliance with all J&J standards
- Work with the Global Data Center Engineering team and Regional DC Manager to 1) develop standardized engineering designs and solution deployments to regional data centers. 2) Develop remediation plans to address/meet standards and/or address reliability/availability issues 3) operational issues in data centers
- Develop annual operating budget for the raised floor
- Develop work plans/schedules for the Raised floor team for the deployment of IT hardware in conjunction with project requirements
- Support, troubleshoot and provide technical assistance to other IT support functions in the deployment and operation of IT equipment; provide technical expertise for root cause analysis and remediation recommendations
- Manage projects, including plan and execution, of all internal raised floor projects including CAR planning and creation
- Create short and long term raised floor configuration plans including timings for co-lo engagement and expansion
- Act as primary interface with third party raised floor providers including the review of their operations
- Manage and review data center drawings per departmental standards and best practices
- Interface with Project Managers on a regular basis about project progress/schedule and designs
- Create drafts of design concepts and create project design deliverables
- Communicate effectively with customers, employees and top level executives
- Manage IT hardware installations, which includes setting up cabinets, racking equipment, and cabling devices
- Maintain DCIM tool to accurately reflect the raised floor inventory
- A minimum of a Bachelor's degree or equivalent experience; engineering degree or data center design certifications preferred
- A minimum of 10 years of experience working in large scale Raised floor operations
- Strong experience in the design & maintenance of Data Center MEP (mechanical, electrical and plumbing) is required
- Project management experience including budgetary responsibility
- Strong analytic problem solving skills associated with raised floor technologies
- Familiarity with CAD software tools such as Visio, Auto CAD
- Knowledge of DCIM tools- Aperture strongly preferred
- Experience in monitoring tools such as APC monitoring tool
- Strong and Effective interpersonal skills and communication skills (written and oral)
- Ability to motivate a diverse staff including third party contributors
- Proficient with Microsoft Office-based applications (Word, Excel, Visio, PowerPoint)
- Proven ability to execute multiple tasks efficiently and effectively
- Demonstrate ability to produce quality work on a consistent basis
18
Floor Manager Resume Examples & Samples
- Manages assigned operational functions consistent with the strategic plan/ vision for the department, the division, and the property
- Manages/ monitors inventories, operations and marketing strategies to produce both short-term and long-term profitability for the property
- Manages the delivery and measurement of guest service consistent with the company’s established guidelines/ standards
- Provides input into the research, development, evaluation, and implementation of new products, services, technology, and processes to ensure the company’s competitive position, and in anticipation of changing customer needs within the dynamic hospitality and gaming environment
- Manages Human Resources responsibilities for Housekeeping to include
- Creating a work environment that creates teamwork
- Performance feedback
- Recognition
- Mutual respect and employee satisfaction
- Quality hiring that encompass the company’s diversity commitment
- Disciplinary action
- Succession planning processes
- Adherence to the company’s status quo third party representation philosophy
- Compliance with company policies, legal requirements, and collective bargaining agreements
- Works closely in mentoring/ coaching housekeeping staff in additional tasks/ responsibilities to optimize advancement opportunities available for subordinate staff
- Assumes full responsibilities of the Assistant Executive Housekeeper in his/ her absence
- Promotes and develops team oriented philosophy, stressing the importance of providing unparalleled, commitment to excellence in service
- Conducts daily briefings and schedules meetings with Guest Room Attendants, House Persons, and Utility Porters
- Ensures the cleanliness of all rooms, hallways, lockers, and lobbies within assigned area(s) of responsibility
- Completes/ distributes all room status reports in accordance with established timelines and procedures
- Inspects prescribed number of rooms on a daily basis to ensure service levels are in accordance with property quality standards
- Trains shift employees, as necessary, to ensure departmental standards are met
- Performs all functions of subordinate staff at a high level of expertise; offering technical guidance/ assistance as needed
- Maintains familiarity with all hotel services, features, local attractions, and activities to respond to guest inquiries accurately
- Maintains a constant awareness of safety and accident prevention within assigned area(s) of responsibility
- Responds to emergency situations in a calm and rational manner, advising management of any/ all circumstances which may negatively impact departmental/ hotel revenues and/or services provided
- Reports needed repairs; prepares service call requests for maintenance
- Performs all other management duties as requested
- Working knowledge in the implementation/ enforcement of policies and procedures in regards to safety guidelines, proper chemical usage, OSHA, handling of BIO-HAZARD materials, injury prevention, etc
- Working knowledge of the legal ramifications/ implications of various employee and guest actions, both in a bargaining and non-bargaining unit environment
- Working knowledge of all cleaning procedures, equipment, and supplies
- Strong leadership qualities, sound judgment, superior decision-making, and problem-solving skills
19
Floor Manager Resume Examples & Samples
- Manages assigned operational functions consistent with the strategic plan/vision for the department, the division, and the property
- Manages/monitors inventories, operations and marketing strategies to produce both short-term and long-term profitability for the property
- Manages the delivery and measurement of guest service consistent with the company’s established guidelines/standards
20
Floor Manager Resume Examples & Samples
- Able to work in all areas of Food & Beverage including Bar, Restaurant, Room Service and Conference & Events
- Prepare set ups for tables and/or rooms
- Follow cash handling procedures
- Ensure compliance of brand standards
- Comply with local licensing laws
- More than 500 locations and nearly 200,000 rooms across six continentsInnovations include: pioneering the airport hotel concept, becoming the first coast-to-coast hotel chain in the US, and the first to install televisions in Guest roomsFlagship brand of Hilton Worldwide with properties in more than 77 countriesMore than 70 world-class resorts and more nearly 200 full-service spasHarris Poll EquiTrend®, Brand of the Year - Full Service Hotel for 2010 and 2011Number one C3global brand awareness in the hospitality industry
21
Floor Manager Resume Examples & Samples
- Manage all floor operations
- Awareness of trends and propose ideas to build the range and quality of C&B
- Ensure that training is carried out on an ongoing basis
- Record of success in Conference & Beverage, specifically the ability to deliver profit, control costs, and build customer loyalty
- Exceptional leadership skills to create a winning team
- Operations experience in a managerial position in hotel/Events Centre or similar
22
Floor Manager TAP Resume Examples & Samples
- Ensures proper scheduling of service team members in accordance with forecasted occupancy
- Handles team member complaints with the intent of resolving situations to the satisfaction of all parties
- Handles guest complaints and renders decisions judiciously and tactfully
- Assists in monitoring supply requisitions to ensure that costs are kept to a minimum without losing quality and usage of materials
- Assists with the inventory in designated Food and Beverage facilities, accounting for all usage
- Ensures that all bars are properly stocked and serviced
- Standardizes glassware, drinks, and recipes
- Practices and observes safety rules and regulations and encourages others to do the same
- Ensures that team members are courteous to all patrons and fellow team members
- Communicates all pertinent information to "need to know" persons within the department
- Works closely with Accounting Department to ensure that accurate records and cash receipts are maintained and sent to Revenue Control Department
- Recommends marketing plans to obtain long and short term goals
- Supervises the Food and Beverage team to include efficient staffing, team member development and training, performance management and policy enforcement
- Promotes and maintains the highest level of customer service to all guests while staying alert to their needs
- Responds effectively to guest inquiries related to MGM Grand Detroit and the downtown Detroit area providing excellent guest service
- Resolves guest complaints within scope of authority; otherwise refers the matter to management. Notifies supervisor and/or Security of all unusual events, circumstances, missing items, or alleged theft
- Performs other job-related duties as assigned
- 21 years of age or older
- High school diploma or equivalent. Bachelor’s degree in hospitality management preferred
- One year experience as an Assistant Restaurant Manager or Supervisor in a full-service restaurant
- Food service experience in all phases of a AAA-rated three diamond restaurant preferred
- Experience in multi-tasking of projects and project management
- Proficient knowledge of Microsoft Office to include Word, Excel, and Microsoft Project
- Keyboarding and typing skills
- Excellent guest service and hospitality skills
- Strong analytical and listening skills
- Self-motivated with excellent organizational skills and attention to detail
- Bilingual abilities preferred
- Ability to handle and maintain confidential information
- Ability to work in an environment where pipe, cigar, and cigarette smoking is permitted
- Ability to function and act independently
- Ability to work well with people, in a team environment, and to communicate effectively both written & oral
- Ability to function in a fast paced environment, under short time constraints, and within established deadlines
- Ability to work a flexible schedule including extended hours, weekends, and holidays
- Obtain/maintain a CPFM (Certified Professional Food Manager) Certification
- Obtain/maintain alcohol awareness certification and food handler’s permit
- Obtain/maintain Michigan Gaming Control Board Level 2 Occupational License
23
Floor Manager Resume Examples & Samples
- Manage assigned operational functions consistent with the strategic plan and vision for the department, division, and Property
- Manage and monitor inventories, operations and marketing strategies to produce both short-term and long-term profitability for the Property
- Manage the delivery and measurement of guest service consistent with the Company’s established guidelines/standards
- Provide input into the research, development, evaluation, and implementation of new products, services, technology, and processes to ensure the Property's competitive position, and in anticipation of changing customer needs within the dynamic hospitality and gaming environment
- Manage Human Resources responsibilities for Housekeeping, to include: creating a work environment, that creates teamwork, performance feedback, recognition, mutual respect and employee satisfaction, quality hiring that encompass the Company’s diversity commitment, training, disciplinary action, succession planning processes, adherence to the Company’s status quo third party representation philosophy, and compliance with Company policies, legal requirements and Collective Bargaining Agreements
- Work closely in mentoring and coaching Housekeeping Staff in additional tasks and responsibilities to optimize advancement opportunities available for subordinate staff
- Assume the full responsibilities of the Assistant Executive Housekeeper in his/her absence
- Promote and develop a team oriented philosophy, stressing the importance of providing unparalleled commitment to excellence in service
- Conduct daily briefings and schedule meetings with Guest Room Attendants, House Persons and Utility Porters
- Ensure the cleanliness of all rooms, hallways, lockers, and lobbies within the assigned area(s) of responsibility
- Complete and distribute all room status reports in accordance with established timelines and procedures
- Inspect prescribed number of rooms on a daily basis to ensure service levels are in accordance with Property quality standards
- Train shift employees as necessary to ensure departmental standards are met
- Perform all functions of subordinate staff at a high level of expertise; offer technical guidance and assistance as needed
- Maintain familiarity with all Hotel services, features, local attractions, and activities to respond to guest inquiries accurately
- Maintain a constant awareness of safety and accident prevention within the assigned area(s) of responsibility
- Respond to emergency situations in a calm and rational manner and advise management of any/all circumstances which may negatively impact departmental/Hotel revenues and/or services provided
- Report needed repairs; prepare service call requests for maintenance
- Ability to perform a myriad of duties with extreme care and attention to detail while working in a fast-paced and busy environment
- Working knowledge of the implementation/enforcement of policies and procedures in regards to safety guidelines, proper chemical usage, OSHA, handling of BIO-HAZARD materials, injury prevention, etc
- Working knowledge of the legal ramifications/implications of various employee and guest actions, both in a bargaining and non-bargaining unit environment
- Work varied shifts including weekends and holidays
24
Floor Manager Resume Examples & Samples
- Manage a team of 3-6 Bilingual Call Center Team Supervisors
- Monitor, track and evaluate supervisor and team performance based on key performance indicators (KPI’s) and provide ongoing feedback to ensure all TRI standards are met
- Develop all the competencies required in front line managers to have a fully engaged, highly skilled and effective team
- Deliver monthly, daily or weekly updates on TRI processes and procedures
- Perform one-on-one meetings with supervisors to review team performance and effectiveness
- Ensure that supervisors and interpreters meet client expectations through the creation and implementation of written performance improvement plans
- Identify and implement process improvements to drive performance
- Communicate to Call Center Director and assist when call center is experiencing phone issues, delays, or service interruptions
- Work in conjunction with various departments in the process of resolving client issues
- Works in direct communication with clients when resolving escalated issues
- Maintains presence on call center floor and observes Supervisors interacting with Interpreters
- Participates in WFM staffing, planning, forecasting and performance reviews
- Participates in weekly Manager's Meeting contributing to content by sharing ideas, giving feedback and making suggestions
- 5+ years of call center leadership experience
- Ability to lead, direct and motivate others
- Understanding of KPI’s and process improvement
- Strong ability to multi-task and work under pressure
- Strong conflict management and teambuilding skills
- Excellent computer skills and ability to learn new applications quickly
- Strong communication skills, written, oral and presentation
- Familiarity with contact center tools, systems, reporting and methodologies
25
Club Floor Manager Resume Examples & Samples
- Reports directly to and communicates with the Front Office Manager on all pertinent matters affecting guest satisfaction
- Provides functional assistance and direction to Club InterContinental Floor agents
- Interacts with guests as well as individuals outside the hotel, but not limited to travel industry representatives, competitors and other members of the local community
- Co-operates, co-ordinates and communicates with other hotel departments as required
- Ensures all pertinent information is recorded and given to all Club InterContinental Floor Agents
- Monitors Club InterContinental Floor personnel to ensure maximum guest satisfaction through personal recognition, unprompted service, prompt cordial attention from arrival throughout the guest's stay to departure according to ICON standards
- Ensures Ambassador and Priority Club Members consistently receive all benefits, repeat guests and other VIPs receive recognition and service
- Reviews arrival lists for all arrivals and VIPs to check room allocations, amenities and special requests
- Ensures room inspections of all arrivals according to hotel and ICON standards, especially for all VIPs
- Informs other operating departments, notable Housekeeping and Food and Beverage, on matters that concern them
- Oversees and ensure a smooth arrival, escort and departure of all guests according to ICON standards
- Monitors the registration of all guests, ensuring all relevant details are obtained on the registration card while adhering to the hotel's credit policy and such details are recorded in the hotel's computer system,
- Ensures that all Club InterContinental Floor staff adhere to their cashier duties, establish sufficient credit for all guests and solve all discrepancies reported from Accounts Department instantly
- Handles guest complaints and refers them as necessary. Follow up on corrective action and communicates them in a timely manner to senior management
- Attend regular Ambassador and VIP guest cocktail parties
- Ensures all staff is aware of daily functions, promotions, packages, changes of rates and changes in price strategies
- Promotes Inter-Hotel sales and in-house facilities
- Ensures Club InterContinental Floor team complies with the UFO and RESPRO selling techniques and maximises sales
- " Maintains efficient repeat guest profile system and promotes and drives Guest Preference Program
- Ensures that monthly expense reports are prepared
- Prepares requisition for Club InterContinental Floor supplies on a timely manner and strives to improve food and beverage service according to guest expectations and ensures all Club InterContinental Floor guests receive amenities
- Compiles, analyses and controls Club InterContinental Lounge costs
- Prepares the monthly rota
- Established and maintains effective employee relations
- Assists in identifying training needs, develops formal training plans and implements training sessions for guest contact personnel
- Conducts such functions as performance appraisals, counselling and coaching of Club InterContinental Floor staff
- Conducts staff meeting on a regular basis
- Performs related duties and special projects as assigned by the Front Office Manager and the Assistant Front Office Manager
- Quality of one's own work and for the quality of work of subordinates
- The department's operations are effectively supervised
- Full compliance with the Service Standard Manual and ICONs
- Guests are satisfied with the level of service and no complaints are received
- All bookings are handled according to hotels credit policies
- Loyalty programs are promoted and expected serviced and benefits 'are provided
- Control and analysing of costs
- Staff are motivated and well trained
- To abide by, and ensure that staff under supervision abide by, the business objectives, policies, rules, regulations and procedures set out in the Staff Handbook, as amended from time-to-time, which forms part of the staff agreement with the Hotel
- To comply with, and ensure that staff under supervision comply with, the Service StandardManual
- To ensure that staff under supervision maintain correct timekeeping
- To consistently provide, and ensure that staff under supervision provide, a high level of work performance and customer service
- To cooperate and communicate, and ensure that staff under supervision cooperate and communicate, with all Management, staff and colleagues to ensure efficient workflow,
- Including complying with Management's instructions. '
- To ensure that staff under supervision maintain a highly presentable appearance, including wearing designated uniforms and name badges, and keep to the highest standards of personal hygiene
- To abide by, and ensure that staff under supervision abide by, Health and Safety at Work Rules, including fire prevention and evacuation procedures, ensuring to report to Management any potential hazards
- To be mindful of, and ensure that staff under supervision are mindful of, security issues and report suspect circumstances to Management
- To acquire good knowledge, and ensure that staff under supervision acquire good knowledge, of all Hotel facilities and keep up to date with developments in the Company and the Hotel so as to respond to customers' queries
- To attend, and ensure that staff under supervision attend, any meetings and training sessions, as stipulated by Management
26
Floor Manager Resume Examples & Samples
- Supervise Room Attendants
- Daily allocation of rooms and deep cleaning tasks to team members
- Manage guest requests, including VIP amenities and communicating them to the relevant team members
- Routine inspection of guest bedrooms to ensure they meet standards
- Aware of all room categories and amenities
- Achieve positive outcomes from guest queries in a timely and efficient manner
- Carry out lost property procedures
- Ensure guest laundry is cleaned and delivered in a timely manner
- Report maintenance issues to Maintenance/Engineering Department
- Assist Head Housekeeper with training requirements
- Represent the needs of the team to others in the hotel
- High standards of cleanliness
- Ability to work on their own or in teams
- Experience in the hotel/cleaning industry
- Experience in managing/supervising a team in a similar role
27
Floor Manager Resume Examples & Samples
- Oversee Laundry Operations
- Evaluate Guest satisfaction levels and monitor trends with a focus on continuous improvement
- Inspect, regularly, all fixtures, fittings, and appliances to ensure compliance to standards and take action as necessary to conform to standard
- Monitor the appearance, standards and performance of the Housekeeping/Laundry Team with an emphasis on training and teamwork
- Competent in property management systems
- A successful track record of managing a large team
- A high school certificate or equivalent
- High level of commercial awareness and cost control capabilities
- Proficiency, at an intermediate level, with computers and computer programs, including Microsoft Office
- Strong organizational, budget management, and problem solving skills
28
Citibank Berhad Kl-wfm Floor Manager Resume Examples & Samples
- Diploma/degree in any field
- Fresh graduates and those with call centre or from service/sales industry are encouraged to apply
- Ability to multitask, strong team player and yet able to work independently
- Possess good inter personal skills, high energy, confidence and courteous
- Willing to work on shift, staggered hours, weekends and public holidays
- Strong command of spoken and written English
- Ability to speak in Mandarin and other Chinese dialects (Hokkien, Cantonese) is an added advantage
- Should be web savvy and have strong PC skills
29
Floor Manager Resume Examples & Samples
- Run Laundry Department operations
- Manage, train and develop the Laundry team
- Ensure that linen and housekeeping supplies are ordered and controlled in line with Business and Events
- Control monthly stock levels and complete monthly stock takes, control stock losses to a minimum
- Manage weekly stock ordering to ensure par levels are maintained
- Raise all purchase orders in line with business forecast and needs and reconciles invoices
- Manage customer service issues quickly and effectively
- Liaise with suppliers to ensure best quality products at an acceptable cost
- Ensure team members adhere to all Health and Safety Regulations
- Carry out any other reasonable task set by the hotels management
- Previous hotel or leisure sector experience
- Previous experience at Supervisory level
30
Floor Manager Wolfgang Puck Steak Resume Examples & Samples
- Handles guest complaints and renders decisions judiciously and tactfully
- Practices and observes safety rules and regulations and encourages others to do the same
- Communicates all pertinent information to "need to know" persons within the department
- Supervises the Food and Beverage team to include efficient staffing, team member development and training, performance management and policy enforcement
- One year experience as an Assistant Restaurant Manager or Supervisor in a full-service restaurant
- Food service experience in all phases of a AAA-rated three diamond restaurant preferred
- Experience in multi-tasking of projects and project management
- Proficient knowledge of Microsoft Office to include Word, Excel, and Microsoft Project
- Keyboarding and typing skills
- Obtain/maintain a CPFM (Certified Professional Food Manager) Certification
- Obtain/maintain alcohol awareness certification and food handler’s permit
31
Floor Manager Resume Examples & Samples
- Proven leadership and communication skills
- Must have excellent verbal and written communication skills and the ability to influence staff
- Must have high sense of urgency with demonstrated ability to work independently and to make effective decisions in a timely manner
- Allocates time effectively, handles multiple demands and competing priorities
32
Floor Manager / Closer Resume Examples & Samples
- 1-2 years automotive sales experience
- Teaching skills - teach others how and why to perform their job
- Mathematics – ability to use mathematics to solve problems
33
Floor Manager Resume Examples & Samples
- Be aware of what’s happening in the building to help provide appropriate information to guests & visitors and support events as required
- Ad-hoc admin support, event duties, communications and hosting as required
- Ensure knowledge of team member movements, ensuring proper handover between shifts or periods of absence
- Liaise closely with other departments i.e. security, reception, porterage, mail room, housekeeping, engineering
- Assisting with staff queries both in person, by email or via telephone e.g. alterations to reservations etc
- Regular meetings and progress updates with Department Heads, PA’s and FM management team
- Manage the signage on the hub boards and office floor
- Support the delivery of space utilisation data by carrying out periodic audits in conjunction with the Accommodation Services team
- Coordinate parcels from hub areas in accordance as per process
- Be aware of leavers in the teams across the floor and liaise appropriately with stakeholders to ensure lockers are cleared, security passes returned etc
- Initiate first contact with customers regarding furniture requests or repairs
- Ensure all tasks are logged with the helpdesk and a record of all tasks is kept up to date and managed through to completion
- Be fully aware of all company policies relating to security, post & mail, H&S (e,g, CATS) and other building rules, carrying out audits as required
- Continually maintain the appearance of the hub area throughout the day to achieve agreed standards
- Maintain a professional image at all times
- Ensure meetings rooms within designated areas are always ready for business, this includes room layout, cleanliness, equipment testing and stock replenishment
- Promote and ensure the Sainsbury’s house rules and clear desk policy are adhered to within allocated area
- Conduct regular floor walks to ensure brand standards are maintained at all times i.e. cleanliness, maintenance, replenishment
- Act as the lead Fire Marshal in your designated area of work and support the fire strategy by actively taking part in planned evacuations
- Act as a First Aider for your designated area of work and support the wider approach to first aid treatment across the site
34
Floor Manager Resume Examples & Samples
- Supervises and manage 2 to 3 floors of guest suites (approximately 200/300 suites)
- Supervises 9 to 27 housekeepers daily
- Supervise 2/3 Floor Attendants daily
- Update all facilities issues in HotSOS (using the IVR system)
- Conducts 7 written inspections daily
- Conducts up to 25 visual inspections daily
- Issues discipline to the team members (up to CDD)
- Inventory all supplies submitting to Assistant Director of Finance
- Focus on achieving the goals or objectives of the department using available resources (staff and budgetary)
- Successfully manages a 5-Star and 5-Diamond Housekeeping Team
- Develops staff skills to enhance department effectiveness and manage resources to eliminate excess cost or unnecessary expenditures
- Monitors team performance in all phases of service and job functions; rectify deficiencies
- Consistent and regular attendance is an essential function of this job
- Proof of authorization/eligibility to work in the United States
- Must possess interpersonal skills with focused attention to guest needs to deal effectively with all business contacts
- A minimum of 2 years’ experience as a housekeeper and 2 years supervisory experience at 4 star property preferred
- Maintain physical stamina and proper mental attitude while dealing effectively with guests, management, team members, and outside contacts while working under pressure and meeting deadlines
- Monitor & maintain cleanliness, sanitation & organization of assigned work areas
- Maintain complete knowledge at all times of OSHA standards and Regulations, including all safety Standards and Evacuation procedures
- Prepare & distribute assignment sheets to assigned staff & review priorities
- Communicate additions or changes to the assignment sheets as they arise throughout the shift
- Inspect supply levels of all floor closets; update room status; conduct training of staff
35
Floor Manager Resume Examples & Samples
- To assist in the training, supervision and maintenance of grooming and conduct standards of those personnel within the scope of responsibility
- To continually supervise, train and retrain the Room Attendants
- To inspect all assigned rooms for cleanliness and repair works. This includes all check-out rooms, vacant rooms, make-up rooms, occupied rooms as well as OOS and OOO rooms
- To initiate and maintain effective communication within the Housekeeping Department
- To be familiar with the entire property and to comply to policies and procedures setup bythe Hotel at all times
- Responsible for assisting the Banquet Service manager / Assistant Manager with the daily operations of all scheduled banquet events
- Inspect all rooms prior to the function to ensure they are set according to the BEO and special guests’ requests
- Responsible for maintaining inventory of all banquet supplies
36
Floor Manager Resume Examples & Samples
- Ensures that all Federal, State, and Company regulations and standards for product freshness, food safety, refrigeration, and sanitation are met
- Ensures facility and equipment are properly maintained and in good repair
- Monitors product integrity and Partner safety
- Ensures appropriate inventory levels are maintained by monitoring product stock levels and makes adjustments as deemed necessary
- Ensures Standard Operating Procedure (SOP) compliance in every department
- Utilizes best practices and H-E-B SOP's to achieve total store productivity
- Identifies shrink opportunities and takes immediate action to correct them
- Uses financial analysis to evaluate the costs and benefits of ideas and recommendations
- Communicates new initiatives
- Ensures execution of programs
- Provides direction, guidance, or advice to ensure others complete assignments
- Accountable for Gas Station and floor maintenance processes (in stores not assigned an Operations Store Leader)
- Owns personal development through pursuing leadership and product knowledge training
- School of Retail Management (SORM) Training (or proven track record w/several years of management experience)
- Demonstrate leadership ability
- Value diversity
- Organization and planning skills
- Proficient in Microsoft Office (Outlook, Word, Excel) as well as H-E-B software systems
37
Zara Menswear Floor Manager Glasgow Resume Examples & Samples
- To guarantee the adequate induction and follow up on training for new members
- To ensure good housekeeping is maintained throughout all areas in the store and to communicate with the senior management team in case an incident happens
- To ensure a high level of customer service is offered in the store
- To support customer service with product knowledge and awareness of the following
- Shopfloor
- Cash desk
- To communicate with the management team on a daily basis with information regarding personnel, product and procedures
- Goal orientated: to be oriented to carry out a good job and achieve or even exceed goals
- Ability to handle pressure and react quickly to situations. Uses initiative to make timely decisions in challenging conditions and circumstances
- Being approachable and friendly
38
Lounge Floor Manager Resume Examples & Samples
- Assist Food and Beverage management with achieving financial targets
- Comply with hotel security, fire regulations and all health and safety legislation
- Good communication skills
- Previous experience in hotel industry
- Previous experience in supervising and/or delegation
39
CB Floor Manager Resume Examples & Samples
- Retail experience; leadership experience preferred
- High school diploma/GED or equivalent
- Good reading, written and verbal language skills (English)
- Google platform
- Good organization, interpersonal skills
- Basic math
- Ability to move and/or lift up to 50lbs; heavier merchandise with team assist
40
Floor Manager Resume Examples & Samples
- Meeting or exceeding sales and KPI targets for a defi ned area within the store
- Coordinating team members to provide a leading shopping experience
- Allocate resources and organize processes within your assigned area to drive effi ciency and productivity in a variety of situations
- Supervise and coordinate the team to ensure all customers receive an optimal service level at all times
- Use advanced Category expertise to drive sales and customer loyalty in your assigned area
- Manage merchandise delivery processing on the same day it arrives
- Keep an organized stockroom and direct sales fl oor replenishment to ensure your assigned area’s and/or the entire store’s complete product offer is immediately available and easily accessible to customers on a consistent basis
- Minimum 12 months work experience in a sports/fashion customer- and commercial-focused retail environment with advanced selling experience and comprehensive product, retail and industry understanding, [as well as with fi rst supervisor experience]
- Intermediate numeracy and literacy and advanced verbal communication skills (additions based on market needs)
41
Zara Floor Manager Kidswear Southampton Resume Examples & Samples
- To lead and keep a high level of motivation within the department
- To assist in the development and retention of an effective team
- To be aware of the risks employees and customers are exposed to and to be aware of safe work practices and company procedures to overcome them
- Monitor and support customer service action plans
- To understand and reinforce the company return policy
- New arrivals
- Plan the daily planners in advance ensuring that the following areas are covered at all times
- Fitting room
- Experience managing a fast-paced retail operation (for external candidates) or outstanding performance and accomplishment at INDITEX (for internal candidates)
- Forward planning skills
- Strong organisational and time management skills
- Self-motivated and ability to motivate others
42
Assistant Floor Manager, Night Club Resume Examples & Samples
- Monitor business volume and colleaguesing levels to ensure labour expenses are controlled
- Analyse daily reports to check irregularities
- Enforce all pre-check and check control procedures
- To ensure conforming of standard pour for beverages and no reusable food, beverage and material is wasted
- Analyse the outlet profit and loss statement to ascertain that all costs are in line
- Assist in preparing a realistic outlet forecast
- Protect the assets of the hotel
43
Floor Manager Resume Examples & Samples
- Ensure adequate staffing - monitor traffic of customers and attendance, breaks/meals of sales staff
- Mix and match customers and sales staff to ensure the highest level of service possible
- Assist sales staff in closing difficult sales and providing pricing
- Manage sales service issues as needed
- Answer merchandise questions from sales staff
- Ensure compliance with the Sales Floor Requirements
- Other duties as related to the ongoing growth and development of the department/ division; includes but is not limited to scheduling vendor training, running OIL reports, leading cross training certification training
- Bachelor's Degree in Business or related field
- 1+ years of supervisory or leadership experience (e.g. shadow trainer, volunteer organization leader)
- 3+ years of sales experience (retail sales experience is preferred)
- Experience as an NFM shadow trainer preferred. Product knowledge is preferred
- PC experience with Microsoft Office proficiency is preferred
- Excellent communication, customer service and interpersonal skills
- Decision making, problem solving, and time management skills
- Professional appearance, positive attitude, sense of urgency, desire to grow, team player and caring
