Customer Supply Chain Resume Samples
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Customer Supply Chain Resume Samples
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HH
H Hansen
Hattie
Hansen
6922 Macejkovic Prairie
San Francisco
CA
+1 (555) 853 6093
6922 Macejkovic Prairie
San Francisco
CA
Phone
p
+1 (555) 853 6093
Experience
Experience
Phoenix, AZ
Customer Supply Chain Rep
Phoenix, AZ
Herman, Stokes and Torphy
Phoenix, AZ
Customer Supply Chain Rep
- Ensure accurate ordering and invoicing by communicating discrepancies to the customer, Sales team, Finance and E-Commerce
- Identify and Mitigate potential issues for upcoming promotions by working cross-functionally at time of ordering
- Identify and Manage risk of out of stocks and overstocks through Problem Solving; i.e. Change statistical models, intervening on short supply issues, etc
- Consistently strive for continuous improvement by developing & sharing knowledge with others
- Make recommendations for streamlining processes and highlight opportunities for continuous improvements
- Provide timely information/knowledge regarding order management process, procedures and system maintenance
- Utilize PRMS order reporting to identify and reconcile order exceptions which could cause delays in customer deliveries
New York, NY
Customer Supply Chain Analyst
New York, NY
Collier-Boyle
New York, NY
Customer Supply Chain Analyst
- Work in SAP to manage EDI workflow including releasing, changing, cancelling, clearing errors and blocking orders to ensure service metrics and goals are met
- Develop and execute program process mapping to include: customer forecast, inventory management, and EDI set up
- Review and collate Area Manager queries of stock, and provide recommendations to the Customer Supply Chain Manager
- Working closely with the Planner, Customer Service and Key Account Manager to meet the On Counter Date and forecast
- Develop and maintain strong working relationships with customer Buyers and warehouse functions
- Creates and develops ad hoc, and situation based action plans in order to mitigate service related issues to meet operational and financial metrics
- Conduct and execute continuous improvement projects for Customer Service and Logistics
present
Houston, TX
Manager Customer Supply Chain
Houston, TX
Farrell LLC
present
Houston, TX
Manager Customer Supply Chain
present
- Manage supplier performance scorecards and KPIs and provide development assistance
- Manage customer efficiency policies and programs
- Strong working knowledge in SAP systems and tools
- Identify existing non-compliant activities and develop best practice solutions to become compliant with each retailer
- Perform periodic Supply Chain business reviews with internal and external customers
- Embracing a relentless yet disciplined curiosity for why – challenging the status quo and seeking continuous improvement in Supply Chain practices
- Strong project management capabilities
Education
Education
Bachelor’s Degree in Supply Chain
Bachelor’s Degree in Supply Chain
Clark Atlanta University
Bachelor’s Degree in Supply Chain
Skills
Skills
- Solid financial analysis ability
- Strong attention to detail and accuracy of data input
- Strong analytical skills (specifically able to identify trends, opportunities and business insights)
- Adaptable to changing Customer demands and sense of urgency
- Ability to identify, communicate, and resolve issues laterally and upwardly regardless of grade level
- Ability to work independently and prioritize to meet deadlines
- Excellent verbal and written communication skills
- Strong oral and written communication skills
- Ability to complete projects/tasks within assigned timeframe
- Proficient in computer applications (Microsoft Excel and Word and web based programs)
15 Customer Supply Chain resume templates
Read our complete resume writing guides
1
Manager Customer Supply Chain Resume Examples & Samples
- Ensure HBI maintains retailer compliance with all customers on a consistent basis
- Serve as a central point of contact to communicate retail compliance initiatives to and from retail customers. Monitor retail compliance programs for existing retail customers and coordinate efforts internally to maintain
- Identify existing non-compliant activities and develop best practice solutions to become compliant with each retailer
- Develop a strategic, professional relationship with logistics staff at key retail accounts
- Work cross-functionally to communicate and implement key retail compliance measures
- Work directly with key retailers on new initiatives regarding retail compliance or logistics. This would include but not be limited to packaging requirements, labeling requirements, DY Bypass or Port of Entry opportunities, etc
- Works with Retailers to understand their logistics needs and how they can be integrated into our systems
- Leads internal cross functional teams in reviewing claims to determine their validity, clearing valid claims and resolving questionable items for 1000+ retail customers
- Implement business solutions that will insure a high rate of compliance is achieved and maintained
- Researches/resolves/prevents $4MM - $6MM in annual retail deductions
- Performs analysis of Deductions data
- Provides trend and summary information
- BS/BA 4 year degree in Business Administration, Logistics or equivalent related professional experience is required
- A very good understanding of EDI, Distribution (both internal and Retailer), and Supply Chain processes is required
- A minimum of 5 years of experience working in the compliance or logistical arena is strongly preferred
- Strong interpersonal, presentation, and written communication skills are required
- Demonstrated ability to work effectively with/across internal departments and representing HBI’s best interests while fostering positive relationships with external customers
2
Customer Supply Chain Analyst Resume Examples & Samples
- Liaise with L’Oreal Key stakeholders; Planners, Key Account Manager, Marketing and Customer Service team
- Manage Major Department Store promotional and launch orders
- Working closely with the Planner, Customer Service and Key Account Manager to meet the On Counter Date and forecast
- Reporting; Own, analyse and recommend actions to directly improve KPI’s
- Challenge current tools to optimise the Customer Supply Chain function
- Catalogue Alignment and discontinuation notification
- At all times remains helpful and courteous to both the internal and external customers
- Is able to offer help/assistance to both internal and external customers in any circumstances
- Analyse promotion and launch orders to forecast. Liaise with Planner and Customer Care
- Tracking orders to store for on time delivery
- Delivery window management with Major Department Stores
- Review and collate Area Manager queries of stock, and provide recommendations to the Customer Supply Chain Manager
- Communicate and liaise with the Key Account Managers of their in-month promotional orders. Identifying risks and owner to action
3
Customer Supply Chain Rep Resume Examples & Samples
- Embraces and live the Mars culture by leading with The Five Principles
- Create and maintain customer data within the following: Mars Petcare PRMS Order Management System, CCMS, Navitrace, External Customer Systems and department applications including but not limited to Excel, PowerPoint, Qlikview, and e-mail
- Resolve and/or escalate critical order issues to achieve customer goals and priorities
- Utilize PRMS order reporting to identify and reconcile order exceptions which could cause delays in customer deliveries
- Consistently strive for continuous improvement by developing & sharing knowledge with others
- Creates Collaborative Relationships
- Optimizes the Supply Chain
- Proficient with Microsoft Word, Excel, PowerPoint
- Bachelor’s Degree or equivalent Mars experience
- 1-2 year’s experience in Supply Chain Management, Customer Service, Customer Order Management or Operations Management
- Must be able to work flexible hours
- Proficient in Microsoft Access
4
Customer Supply Chain Rep-affiliates Resume Examples & Samples
- Ability to adjust, adapt, respond to, and be resourceful in the face of change to deliver business objectives
- Create and maintain customer data within the following: Mars Petcare SAP/PRMS Order Management System, CCMS, Navitrace, External Customer Systems and department applications including but not limited to Excel, PowerPoint, Qlikview, and e-mail
- Create and manage the ocean freight working with our freight forwarder for every customer load
- Exercise superior interpersonal skills inclusive of Listening, Empathy, and Persistence with regards to the customer relationship to achieve excellence in customer satisfaction: Be responsible for the affiliate relationship at the front end of the order entry process
- Recognize and reconcile any potential order conflicts such as delivery/shipping delays, pricing errors, promotional allowances, and out of stock situations to ensure customer orders will deliver on time and in full
- Utilize SAP/PRMS order reporting to identify and reconcile order exceptions which could cause delays in customer deliveries
- Collaborate with plant/warehouse teams directly and centrally located departments such as Replenishment, Finance, Credit, Logistics, Supply, Sales and planning to lead resolving issues affecting customer orders
- Be an engaged and active team member working across Customer Care & Supply to ensure optimal product availability and efficient order management procedures
- Work with Sales, Demand & Supply to effectively manage customer orders against forecast and production quantities for fixed quantity promotional items. This includes maintaining effective communication with customer, sales, and planning groups to changes in demand or production capacity
- Meet with customers to enhance relationships and better meet their needs
- Consistently strive for continuous improvement by developing & sharing knowledge with peers, managers, and senior leaders where appropriate
- Become the Functional Expert for assigned accounts & maintain updated desk guides
- Demonstrate ability to work collaboratively with cross-functional teams
- Order Management and/or Customer Service experience
- Discretion to handle sensitive customer issues
- 1-3 years’ experience in Supply Chain Management, Customer Service, Customer Order Management or Operations Management
- Experience with SAP Enterprise wide systems
5
Manager Customer Supply Chain Resume Examples & Samples
- Manage key supply chain activities with a focus on delivering measurable results and interaction with key supply chain decision makers for assigned customers. Align supply chain tactical and strategic imperatives. Define short and long term supply chain vision and implement strategies to both achieve that vision and constantly refine it based on changing customer requirements, business conditions, new technology, etc
- Lead supply chain resource in working with multi-function internal and external teams to provide timely replenishment and planning actions and insights for all promotions, seasons, and planogram changes. Specific activities include the communication of promotion items and quantities with proper lead time, creating and execution of seasonal push-pull strategies for everyday items, and forecasting and management of new and deleted items. Positively impact retail in-stock levels and sales by implementing forecast changes derived from analysis of item selling patterns and having gained agreement from the customer. Facilitate planning and execution with the customer, Hershey sales, and the Hershey planning team
- Develop systematic processes and exception based tools to deliver reliable logistics and execution results as measured by fill rates, on time delivery, inventory levels, service levels to retail partners, and waste for assigned customers. Formulate and execute special warehousing, transportation, and packaging initiatives as needed based on company directives
- 4 Maximize selling opportunities. Where appropriate, utilize retail data and insights to drive incremental sales, including on shelf availability, promotion and seasonal execution, and new item launches. Through detailed understanding of customer forecasts and distribution network configuration and practices, assist Sales and Category Strategy and Insights to promote proper volume allocation and timing of inventory
- 5 Represent The Hershey Company on all relevant special projects and customer initiatives. Through customer interaction and regular benchmarking, develop and maintain a focus on customer’s strategic direction in order to educate and prepare internal constituents and actively participate in strategic programs when there is a demonstrated benefit to the total supply chain
- Demonstrated ability to lead teams with minimal supervision
- Proficient understanding of fundamental business management and supply chain principles and concepts
- Proficient in all Microsoft Office applications
- Ability to maintain focus on Hershey goals and improvements
- Disposition to engage with customer at all levels of their organization (replenishment analyst to SVP)
6
Customer Supply Chain Analyst Resume Examples & Samples
- Total Order Management
- Understand the OTC cycle with direct ownership of the order to bill cycle. This includes managing customer orders from order development to delivery
- Dependent on the ordering process as agreed to between Kraft and customer, creating and processing orders as required. This includes management of all active, discontinuation and new products
- Direct point of contact for customer & CBT supply chain related support (ex. service)
- Understand order management system, Warehouse & Transportation Management system for accurate order processing ability
- Work collaboratively with carriers to ensure customer delivery requirements are met
- Meet key measures: product delivered is as ordered, invoice accuracy, delivered on time and fill rate
- Customer Business Team (CBT) Involvement
- Interact with Customer Business team members, providing lead knowledge as it relates to order management and delivery requirements
- Support and provide tactical leadership as required on logistic programs
- Develop and maintain strong working relationships with customer Buyers and warehouse functions
- Pro-actively identify, resolve and escalate, if necessary, supply chain challenges
- Implement and develop customer supply chain scorecards and reviews
- Improve EDI efficiencies for ordering and effective invoicing
- Ensure ongoing adherence to all Kraft Heinz Policies, Procedures and Processes so that the results will satisfy any audit review (e.g. PWC, Sales Finance Compliance Audits)
- Should the retailer also be a customer, the CSCS will require a detailed knowledge of Kraft Heinz ingredient products and able to provide to customers updated certificates on nutritional analysis and conformance. The ingredient customer base often requires delivery of product direct to the production line for JIT production. This requires seamless execution including increased stakeholder communication and order management focus
- Completed Bachelor’s degree, ideally in Commerce or Supply Chain
- Time management & organization skills
- Strong finance experience
- Manages multiple priorities effectively
- Excels within a team environment
- Look for creative problem solving to business issues
- Strong technical skills and analytical abilities
7
Customer Supply Chain Resume Examples & Samples
- Proficient in computer applications (Microsoft Excel and Word and web based programs)
- Strong attention to detail and accuracy of data input
- Ability to work independently and prioritize to meet deadlines
- Ability to identify, communicate, and resolve issues laterally and upwardly regardless of grade level
- 1-2 years of experience in a customer service / support environment preferred
8
Customer Supply Chain Analyst Resume Examples & Samples
- Drive reports centrally from SAP, Intranet and share smartly with affected end user community
- Analyze SC Data and develop actionable conclusions independently
- Develop and maintain customer oriented and KPI specific reports
- Forecast/demand & excess stock reporting
- Driving and coordinating of aged stock process of TE ADC’s
- Job specific SAP transactions
- Building & maintenance of other functional reports
- Working Knowledge of SAP (especially PP and Purchasing modules) preferred
- Solid experience with Microsoft Office tools (Excel, Access and PowerPoint)
- Experience in working with analytical tools – Cognos, SAP Biz Objects etc
- Ability to translate analytical data into actionable information
- Fluent English language skills – both spoken and written
- Knowledge and affinity to manage and execute customer requirements
- Flexible, result oriented and goal driven
- Ability to work in an intercultural, international team
9
Customer Supply Chain Representative Resume Examples & Samples
- Provide timely information/knowledge regarding order management process, procedures and system maintenance
- Exercise superior interpersonal skills inclusive of Listening, Empathy, and Persistence with regards to the customer relationship to achieve excellence in customer satisfaction
- Process all customer orders in a timely manner and in compliance with customer care best practices to facilitate superior on time and in full to our customers
- Interact with other departments such as Replenishment, Finance, Credit, Logistics, Supply, Sales and Planning to proactively resolve issues affecting customer orders
- Become a Functional Expert in order management processes & procedures and provide training as needed
- Analyzes & Improves Performance
- Demonstrated organizational agility and communication skills (both written and verbal) required
- Exercise good judgment / decision making in a fast – paced environment
- Must be able to travel (20%) as required
- Bachelor’s degree in Supply Chain, Logistics or Business Administration
- International Supply Chain Experience
- Proficient in Microsoft Office products as required for this role
10
Senior Manager Customer Supply Chain Solutions Resume Examples & Samples
- 10 years of end to end Supply Chain Experience
- Strong experience in project management within supply chain & logistics
- LEAN / Six Sigma and Project Management qualifications
- Demonstrated experience in customer engagement with hospital customers and a thorough knowledge of the local hospital system
- Demonstrated strong problem-solving and analytical skills
- Demonstrated project leadership & change management skills & experience
- Ability to work from idea generation through to detailed implementation
11
Manager, Customer Supply Chain Solutions Resume Examples & Samples
- Strong business acumen and demonstrated experience/understanding of the end to end supply chain
- Strong customer focus & championing skills
- Experience working in relevant industry (medical devices, healthcare)
- Strong negotiation, influencing skills / gaining commitment
- Big picture orientation and generalist ability to represent broader supply team
- Strategic thinking: looking for areas of improvement to create growth, improve financial performance and gain global & local competitive advantage
- Demonstrated ability to cultivate strong business relationships across a matrixed organization. Strong interpersonal, collaboration competencies: within and across organizations, globally
12
Customer Supply Chain Resume Examples & Samples
- Receive purchase orders from customers, confirm product availability, and enter orders accurately and in a timely manner into the Client SAP system, if the lead time is equal to or greater than 72 hours. If the lead time is less than 72 hours, the CSCA will follow approval process for short lead time orders and/or communicate with the order submitter to make changes to the RDD
- Source material, determine best shipping method
- Process plant quotations into sales orders within SAP
- Communicate the completed order information back to the order submitter, as well follow-up on any shipping or delivery problems
- Create billing adjustments to credit or debit the customer for overs, shorts, damage, refusals, pricing errors, or other billing discrepancies as identified
- Co-ordinate with Procurement to bill third-party customer when original customer refuses shipment, or when a Client manufacturing location cannot use a raw material already purchased from a supplier
- Create Purchase Orders to external suppliers for raw or packaging material ordered by a Client External Manufacturer through the Price Masking Process
- Full time position 37.5 hours per week
- Work location is the Wilkes-Barre, PA site
- Experience and knowledge of the workings of a Customer Service environment
- 1 to 2 years’ experience in customer service or a support environment preferred
13
Customer Supply Chain Analyst Resume Examples & Samples
- Analytical mindset, able to analyze large amounts of data and make clear recommendations
- Bachelor degree or higher
- Advanced excel skills are essential. Experience with analytical and database tools needed (eg. Access, Tableau, Pentaho, OBIEE). Basic MDX, VBA and SQL programming required
- Understanding of business dynamics, 0-4 years supply chain experience is needed
- Enthusiastic, eager to learn, open in communication
- Comfortable in a dynamic and international environment
- You embrace continuous learning and process improvement
- #LI-ML3
14
Customer Supply Chain Team Lead Resume Examples & Samples
- Manages and directs day to day execution and priority setting for the channel team to ensure best in class service is provided to customers
- Provides guidance and direction to VMI/CPFR and Order Management Analysts for day to day execution
- Coordinate synergies and best practices for the team. Responsible for documenting best practices or ways of working and that will be addressed / revisited occasionally for continuous improvements
- Analyze and report against internal and external metrics
- Own Demand Control activities for Customer Supply Chain Operations. Demand control is the S&OP planning for the short term window that works within a cross-functional team that openly addresses opportunities for improvement. Improvements in key measures include case fill rates, inventory, forecast accuracy, and production accuracy
- First point of contact for escalation with Sales or Customers for any issues, concerns, status updates, etc
- Actively contributes to team engagement and follow through
- Participates in interviewing and owns the onboarding of new associates
15
Customer Supply Chain Account Manager Resume Examples & Samples
- Leads End to End Customer Collaboration process with customers with a focus on service metric improvements and mutually beneficial, efficient supply chain solutions
- Develops strong relationships at all levels of the customer’s supply chain organization and is viewed as the supply chain expert for Mars Petcare
- Provides supply chain expertise and insights to the Mars Petcare sales team
- Process all customer orders in a timely manner while ensuring compliance with customer service policies and procedures
- Ability to work across multiple cross-functional teams
- Analyze and Improve Performance – Can effectively draw insights from data and develop collaborative solutions for supply chain challenges
- Ability to travel (20%) as required
- Advanced Degree such as an MBA
16
Customer Supply Chain Analyst Resume Examples & Samples
- Responsible for the design, definition and negotiation of Supply Chain solutions between Mondelez and its customers in order to improve productivity and drive cost reduction
- Conduct and execute continuous improvement projects for Customer Service and Logistics
- Complete, update and monitor the list of ideas that can become potential projects within Customer Service and Logistics
- Support commercial, route to market and minimum order quantity initiatives and in so doing increase customer satisfaction
- Drive the South African customer service maturity matrix
- Manage Customer Managed Inventory/Vendor Managed Inventory Programs as an input to IBP process as well as joint forecasting with specific customers for best in class service
- Works with Sales and the Customer Service Finance Team to drive fuel to cash i.e. Days Sales Outstanding, DC reduction and Overdue accounts
- Works with Logistics Operations and the Customer Supply Team to develop productivity initiatives with the customers and or intermediaries
- Develop customer and channel strategies and manage customer agreements where applicable
- Drive customer master data alignment and global distribution system electronic catalogue initiatives
- Implement electronic document interchange projects such as electronic invoicing
- Meet key performance indicator metrics for claims processing in line with company set targets
- Participate in regular customer meetings e.g. quarterly meetings to review service levels
- Oversee claims management together with Finance
- Provide first level assistance and analysis with issues impacting customers
- Perform loss analysis processes in order to identify potential areas for improvement
- Ensure a high level quality of service and act as the voice of the customer within Mondelez
- Propose changes that can improve the level of service and drive case fill rate and invoice accuracy
- Degree educated, Business Administration, Engineering or Logistics preferred
- 1 year experience in Customer Service, Order Management or Logistics
- Deep understanding of Supply Chain Management and Order to Cash cycle
- Microsoft Office intermediate level (Excel is a must)
- Process management and planning skills
- Collaborative and good communication skills
- Accountability, proactive thinking, flexibility
17
Director, Customer Supply Chain Resume Examples & Samples
- The ideal candidate has spent 15+ years as an expert in 1-2 supply chain disciplines (logistics, order management, planning) and 5+ years in relationship management positions that span across the organization (cross functional) and are ambiguous. This role is both executional (fire fighting) and strategic in influence (fire prevention)
- Experience with management of group sizes ~20+
- Specific areas of qualification in Supply Chain Management include: Planning, Forecasting, Replenishment, Logistical Execution, Reporting & Analysis, Cross functional collaboration, Project Management
18
Customer Supply Chain Analyst Resume Examples & Samples
- Manage customer’s financial investment in inventory by creating and updating appropriate forecast models in order to maintain an agreed upon Weeks of Supply
- Analyze weekly forecast exception report against actual sales/movement to determine appropriate weekly forecast adjustments
- Create and maintain customer data within the VMI database, working closely with appropriate customer contacts (i.e., buyers, category managers, information technology managers, distribution managers, etc. and Mars Chocolate associates) to ensure accurate data
- Recommend and establish safety stock levels for all items based on turn frequency. Meet or exceed agreed upon service levels and inventory turns
- Identify and Mitigate potential issues for upcoming promotions by working cross-functionally at time of ordering
- Ensure accurate ordering and invoicing by communicating discrepancies to the customer, Sales team, Finance and E-Commerce
- Maintain customer data accuracy in all order management systems and Desk Guide
- Make recommendations for streamlining processes and highlight opportunities for continuous improvements
- Influence other departments’ decision making to resolve issues affecting customer orders as well as to meet business and customer objectives when necessary
- Physical Logistics & RDM’s – when needed, explain the customer need to expedite, which could include: rush order, no transfer points, assign team drivers
- Planning – drive the make organization as needed to meet the needs of the customer; right quantity, right time, right place
- Manage Mars Efficiency Program (MEP) with assigned customers (if applicable). Analyze shipment data to determine program compliance, and reconcile with invalid pricing and shipping deductions
- Forecasting Principles and Models
- Basic understanding of the Supply Chain
- 1 year of experience in Logistics and/or Customer Service. Intermediate level Microsoft Office experience required (Word, Excel, and PowerPoint). Must be able to work flexible hours and overtime as required (limited). Ability to travel 10% of the time (travel to customers’ offices). High school diploma or GED. Successful completion of a drug and background screen
19
Manager, Customer Supply Chain Resume Examples & Samples
- Own relationship and analyze department goals/requirements in order to work ahead, with the goal of reducing expediting needs and extra costs (RDD, CFR, MAPE, and logistics costs/losses AOP)
- Sell and implement existing efficiency programs
- Liaison between Kraft Heinz supply chain, Sales, Distributors, and End Operator
- Deliver cost and service improvement
- Develops, executes and modifies supply chain product flows
- Checks all no shows, past due shipments, checks order accuracy from other departments
- Prioritizes orders for the week and aligns with forecast and critical SKUs
- Drive daily and weekly routines to ensure key deliverables are being met
20
Customer Supply Chain Services Resume Examples & Samples
- Order fulfillment
- Rail, Truck, and Marine Logistics
- Freight Management
- Product Pricing and Billing
- Customer Loyalty Programs and Value Added Service Offerings
- ECommerce
- Customer Relationship Management
- Performance Measures: On-Time Performance, Inventory Turns, Rail Fleet Turns, Illogical or Expedited Shipments, Order Lead Time, Transit Time, Invoice Accuracy
- Undergraduate programs including Supply Chain Management, Marketing, Accounting, Sales, or related Business Administration
- Strong communication skills with the ability to communicate in a clear, concise, coherent manner
21
Customer Supply Chain Rep Resume Examples & Samples
- Analyze sales data and determine best statistical model option within VMI system (calculated sales, forecast only) as necessary to ensure customer replenishment forecasts are as accurate as possible. Work closely with the customer and sales to determine the optimum replenishment levels for all items; ie, never out items, overstock items and seasonality items
- Manage customer inventory and sales information (including promotional demand and timing) to develop, generate and control delivery flow within the customer’s guidelines
- Identify and Manage risk of out of stocks and overstocks through Problem Solving; i.e. Change statistical models, intervening on short supply issues, etc
- Build a relationship with the customer to enhance trust and collaboration; could include leading calls with the customer, creating and presenting customer metrics, sending service communications, and customer’s site visits
- Inform internal customers to execute orders against plan
- Analytical capabilities
- Technical/Functional agility
- Strong interpersonal and communication skills, both verbal and written
- 2+ years of experience Logistics, Forecasting, Inventory Management, Promotion Management and Customer Facing Experience. Bachelor’s Degree in Supply Chain or Business. Knowledge of EDI. Knowledge of SAP
22
Associate Manager Customer Supply Chain Resume Examples & Samples
- Be current on customer specific and organizational analysis of ongoing trends; preparation, presentation, and implementation of process improvements
- Organize and lead customer collaboration meetings, both with the customer and within the BCC account team; sales and demand planning forecast alignment
- Prepare customer scorecard reporting and presentations; customer penetration through travel; customer specific project implementation and execution; seasonal activity planning; channel projects
- Keep internal reporting on accounts and activities; promo tracking; meeting recaps; travel expenses, etc.; general management of day to day supply chain activity to include troubleshooting and ad hoc order flow management where warranted
- Minimum 6 years of experience, preferably in a Sales, Customer Service, Logistics or Transportation role
- Candidate should have exposure to multiple aspects of the supply chain and have a well-rounded background
- Proficient in data tools and PC based applications
- Previous experience working in and/or supporting the Bayer Consumer
- Care and/or Merck Consumer Care organizations
- Demonstrated ability to support Customer Service (or whatever is applicable) function activities of a consumer care business
23
Customer Supply Chain Analyst Resume Examples & Samples
- Under limited, to no, supervision, responsible for the customer relationship management of key revenue generating accounts; this includes but is not limited to ensuring that contract terms are met, financial metrics are met, and the development and proposal of financial and service based solutions
- Responsible for the resolution of issues arising from customers, Sales, and brokers regarding orders and order status, order cuts, and potential issues; resolves issues effectively and efficiently and ensures the coordination and communication of action plans
- Responsible for continuous improvements activities on assigned accounts; this includes, but is not limited to the data management, governance, analysis, and recommendation of actions to improve fill rate, appointment/want date adherence, lead-time variability, and inventory levels/issues
- Creates and develops ad hoc, and situation based action plans in order to mitigate service related issues to meet operational and financial metrics
- Lead the communication of critical product supply situations, internally and externally
- Internally coordinates with all necessary departments to ensure optimal customer service delivery
- Participate and contribute to projects as directed by the Customer Supply Chain Team Lead
24
Global Customer Supply Chain Coe-ecommerce Resume Examples & Samples
- Coordinate the activities and deliverables of the Global CSC Council
- Establish best practices and “Day in the Life” documentation for the CSC function; deploy
- Develop playbooks to win in the assigned class of trade: Modern, Traditional and/or eCommerce
- Deploy and govern the Customer Segmentation process for the assigned Channels
- Drive the development of Route to Market & Cost to Serve analytics, to enable growth
- Drive the 8-step Advantage process globally
- Rollout out the CSC Maturity Model and drive alignment for action, by region
- Proactive and goal/results oriented
- An assertive yet collegial and team-oriented leadership style
- Able to work across organizational structures
- 8-10 years in Supply Chain related fields
- Able to travel domestic and international – 15-20%
25
Customer Supply Chain Analyst Resume Examples & Samples
- Manage customer stocking program development and execution analysis including: Monitoring current and future internal consignment inventory stocking arrangements, Customer forecast analysis highlighting where stock levels fall outside agreed parameters and taking action to maintain compliance
- Develop and execute program process mapping to include: customer forecast, inventory management, and EDI set up
- Manage the review of customers’ current supply chain processes (order entry-> final shipment) throughout the North American region
- Review of customer supply chain agreement proposals and assist in the preparation of information prior to agreement negotiations with customers. Maintain appropriate records and advise when agreements are due for renewal or terms are being breached
- Analyze delivery performance and monitor special freight costs
- Facilitate excellent customer experience by working with key customers and sales team to improve critical supply chain activities
- Analyse part number candidates for new programs, market share gains, or ramp in customer production. Ensure that customer demand on same programs is understood and loaded into TE planning systems
- Coordinate capacity and planning reviews for new/existing customer programs
- Lead Customer Supply Chain discussions during key customer business reviews
- Support lead-time reduction initiatives on targeted market win products to ensure adequate material availability and support for strategic customers
- Coordinate with demand managers in directing opportunities for shifting customer demand or allocating shipments in situations when supply is constrained in order to maximize strategic customer service
- Lead solution discussions with customers, sales and production planning to minimize Supply/Demand gaps
- 5+ years experience facilitating customer consignment programs
- 2+ years experience in import planning and manufacturing planning
- Bachelor’s Degree in a related field preferred
- Working knowledge of Supply Chain management tools which include, but are not limited to: MRP planning and execution systems, SAP PP Module, SAP SD Module, Planned Order Trading (POT) and EDI functionality
- Understanding of data warehouse structures, data, and data relationships
- Demonstrated ability to maintain working relationship with BU Business offices, Sales, Customer Care, EDI, Product Management, Demand Management, and Production Planning personnel
- Demonstrated project management skills and ability to manage changing priorities
- Demonstrated ability to identify task dependencies both internal and external to department
- Thorough understanding of trade-offs with respect to multiple conflicting variables
- Demonstrated analytical ability to lead Root Cause Analysis projects, which include management summary and “next steps” proposals
- Strong computer and analytical skills
26
Manager Customer Supply Chain Resume Examples & Samples
- Understand the end-to-end Supply Chain for the company and our customers
- Embracing a relentless yet disciplined curiosity for why – challenging the status quo and seeking continuous improvement in Supply Chain practices
- Ability to embrace a customer centric mindset and advocate for external focus throughout the Supply Chain organization
- Drive Supply Chain agenda with retail strategic customers
- Serve as Supply Chain liaison between the company and strategic customers
- Lead customer interactions with leaders in Customer Replenishment, Supply Chain Services, Transportation, & Warehouse Operations
- Develop/enhance Supply Chain processes to minimize costs and maximize efficiencies
- Manage customer efficiency policies and programs
- Manage supplier performance scorecards and KPIs and provide development assistance
- Analysis of logistical deductions and nuisance fees
- Provide leadership to pull together additional resources as required to address Supply Chain opportunities and collaborative efficiencies
- Perform periodic Supply Chain business reviews with internal and external customers
- Build relationships with key customers
- Support Sales teams on increasing sales and improving profitability
- Responsible for Supply Chain components of vendor agreements and contracts
- Lead/facilitate demand planning activities associated with major events, transitions, new and discontinued items
- Ability to travel approximately 20% of time
- Bachelor's degree (Supply Chain Management preferred)
- 5 - 7 years Supply Chain experience (Warehousing, Transportation, Sales & Operations Planning, Customer Service)
- Ability to work with and across project teams
- Strong customer interfacing skills
- Competence in business systems and SAP highly desirable
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Head of Development Customer & Supply Chain Risk Resume Examples & Samples
- Create vision, strategy for and execute against the plan to build best in class Customer and Supply Chain Risk Technology assets
- Define the strategy for the Platform and provide strong technology support to ensure successful development and execution of Customer and Supply Chain Risk Technology development delivered globally
- Assume responsibility for creation and prioritization of technology requirements that support the defined proposition plan for Customer and Supply Chain Risk Technology
- Provide oversight of the preparation of technology-specific requirement specification (PRS) – inclusive of detailed end-user workflow and needs/demands specifications
- Sponsor product fixes, enhancements, and upgrades through direct, frequent, and regular contact with Technology Leads, Product Management and Proposition teams
- Provide thought leadership to define the Next Generation Platform
- Reduce the cost of existing infrastructure, maintenance and enhancements through simplification, leveraging of central systems and embracing new technologies and automation
- Transform technology development agility and time to market; shut down legacy infrastructures and migrate customers to strategic platform
- Partner with the Architecture Team within F&R and pan TR, to ensure technology design fits with existing product architecture and future technology strategy
- Partner with Operations and Network teams pan TR to create a long term strategy to incorporate new standards for hardware, shared infrastructure and third party software components
- Establish and drive the overall technical strategy (in line with that set by the Thomson Reuters Group CTO office) and ensures that the strategy and its implementation fits with the overall goals and needs of the business units in the region as well as globally
- Monitoring and ensuring that the overall Customer and Supply Chain Risk delivery capacity stays ahead of customer usage growth by optimizing efforts
- Partner with Product Management and Proposition teams to manage and oversee fully aligned communication and priority
- Create trust and credibility with Risk Technology Leads, Product Management and Propositions teams, working closely to anticipate customer expectations/needs along with industry and market trends and translates into solutions and capabilities
- Lead the Customer and Supply Chain Risk team (approx 80) of Technologists and Development Managers including accountability for owned budget. Proven ability to grow and lead high performing team
- Ensures allocation of resources is aligned with business priorities and identify solutions for the optimal utilisation of resources
- Create the vision, strategy and plan to execute to deliver next generation technology platform
- Strong alignment and collaboration with Technology Leads, Product and Proposition teams. Proven communicator to influence Technology, Product and Customer Facing teams
- Part of global high performing teams
- Thought leadership, innovation and customer mindset
- Proven experience using formal software engineering tools and methodologies, including design, development, testing, etc
- Articulates technical and non-technical information effectively to multiple audiences and levels. Demonstrates active listening
- Ability to stand-alone and drive difficult decisions
- Appreciates and drives change in the organization as well as the impacts and consequences of those changes
- Ability to anticipate and identify threats and opportunities, and create innovative strategies
- Able to inspire and influence broadly throughout the organization
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Customer Supply Chain Analyst Resume Examples & Samples
- Advanced excel skills are essential
- Experience with analytical and database tools needed (eg. Access, Tableau, Pentaho, OBIEE). Basic MDX, VBA, R and/or SQL programming
- Experience or ability to develop working with machine learning algorithms, data mining
- Understanding of business dynamics, 0-4 years supply chain experience
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Customer Supply Chain Rep-vmi Resume Examples & Samples
- Facilitate superior on time and complete service to our customers by utilizing SAP to process all customer orders in a timely manner and in compliance with best practices
- Act as primary contact for customer supply issue resolution
- Recognize and reconcile any potential order conflicts such as delivery/shipping delays or out of stock situations to ensure customer orders will deliver on time and complete
- Represent assigned customer at cross functional CMOS meetings to bring the voice of the customer to the National Office. Participate in problem solving cards and after action reviews as necessary for root cause analysis and resolution
- Replenishment – exception based requests to transship inventory within our network, Out of Region requests, as well as priority unload requests
- Identify viable alternatives regarding issues with the plants, Supply Logistics and customers
- 1 year of experience in Logistics and/or Customer Service
- Intermediate level Microsoft Office experience required (Word, Excel, and PowerPoint)
- Must be able to work flexible hours and overtime as required (limited)
- Ability to travel 10% of the time (travel to customers’ offices)
- Effectively work in a team environment supporting others through coverage, problem solving, and day to day interaction
- 2+ years of experience Logistics and/or Customer Service
- Knowledge of EDI or VMI. Knowledge of SAP
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Customer Supply Chain Analyst Resume Examples & Samples
- Responsible for continuous improvements activities on assigned accounts; this includes, but is not limited to the data management, analysis, and recommendation of actions to improve fill rate, appointment/want date adherence, lead-time variability, and inventory levels/issues
- Participate and contribute to projects as directed by the Customer SC Manager
- Analytical: You have the ability to sift through data sets, extract insights and leverage those insights to solve the root cause of a problem
- Excel Savvy: You're comfortable performing vlookups, creating formulas, graphs and pivot tables
- Customer focused: You take pride in maintaining positive customer relationships and believe managing their expectations leads to better results
- Supply Chain Background:Minimum of 2 years of supply chain related experience
- College graduate:You have a B.S. In Supply Chain Management, Business Degree, Engineering or relevant degree
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Senior Analyst, Customer Supply Chain Resume Examples & Samples
- Conducts hard data analysis to identify and action inefficiencies
- Drive out unnecessary costs, while creating efficiencies and process improvements
- Sr. Analyst level / Customer Collaboration on Supply Chain Systems Settings
- Track orders and delivery performance to resolve potential production delays/problems and trouble shoot no shows or past due orders
- Provides customers with order status reports and coordinates ship method
- Ability to be comfortable in a face paced, stressful environment
- Preferred understanding of SAP
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Customer Supply Chain Representative Resume Examples & Samples
- Create and maintain customer data within the following: Mars Petcare PRMS Order Management System, SAP, CCMS, Navitrace, External Customer Systems and department applications including but not limited to Excel, PowerPoint, Qlikview, and e-mail
- Recognize and reconcile any potential order conflicts such as delivery/shipping delays, pricing errors, promotional allowances, and out of stock situations to ensure customer orders will deliver on time and in full through working with sites and 3P logistic providers
- Meet with internal and external customers to enhance relationships and better meet their needs
- Problem solving and critical thinking skills
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Customer Supply Chain Resume Examples & Samples
- This position requires detailed customer level planning at the national, DC, and store levels, creating inventory and demand analysis for solutions, using both SCJ and Dollar General’s systems and analytic tools
- Delivers flexible supply chain options/tools and resources that enable growth goals for Dollar General
- Develops and deploys analysis and scorecards for communication to the customer and key cross-functional areas to improve supply chain compliance and effectiveness
- Partners with sales to execute against strategic customer development opportunities and improve order and shipment processes
- Deliver Advantage Survey results or Preferred Supplier Status
- Unsaleables/Returns collaboration to drive profitable category growth
- Manages day to day issues with Dollar General related to Supply Chain efficiency
- This position has numerous interfaces internally and externally that requires experience, good judgment, people skills, persuasion skills, process understanding and accurate presentation of data to management
- Develop forecasts, track and recap promotional events
- Perform root-cause analysis and implement corrections of errors in promotion and supply chain execution processes as necessary
- Maintain Dollar General’s service level and inventory management goals
- Strong analytical skills (specifically able to identify trends, opportunities and business insights)
- Adaptable to changing Customer demands and sense of urgency
- Ability to complete projects/tasks within assigned timeframe
- Ability to interface with multiple levels of an organization internally and externally (Analyst to VP levels)
- Skilled at problem solving, plan development and priority setting
- Solid financial analysis ability
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Customer Supply Chain Analyst Resume Examples & Samples
- Bachelor’s degree in Business or equivalent
- 2+ years of Inventory Analysis/Production and Inventory Control, Supply Chain, Customer Service, or Logistics experience in a manufacturing environment
- Knowledge of Johnson Controls Power Solutions account landscape and its main requirements and products
- Advanced Excel, PowerPoint, Word skills
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Customer Supply Chain Representative Resume Examples & Samples
- Supply chain expertise: planning, manufacturing, order management, combined with customer service, assertive advocate for the customer within NXP and able to balance needs of the customer with needs of NXP
- Develop and maintain a professional and positive working relationship with key customer contacts at all times
- Perform regular face-to-face business reviews with counter parts at all key customers to discuss performance, order coverage, review lead-times and forecast, and resolve supply issues
- Analytic skills – analyze performance to find trends, cause, and use to develop improvement strategies. Identify business process improvement opportunities that optimise efficiency and/or improve service and make them visible to the Team
- Problem solving – more than report an issue, uses appropriate knowledge, tools, and methods to solve problems
- Implement and review service improvement action plans per customer in line with CSC roadmaps
- Cross functional leader - effectively pulls together resources and maintain regular dialogue with key partners within Account Management, ASM, Order Fulfilment Centres (OFC’s), W&D, Business Lines and Support Teams ensuring that relevant customer information is shared and acted upon promptly
- Establish regular contact with counterparts throughout the CSC Network
- Process customers orders efficiently and pursue the customer for increased order coverage where gaps exists compared to lead-time, forecast or contract data
- Input, review and adapt the customer sales forecasts in supply chain management systems in line with defined procedures
- Expedite urgent and delayed shipments to customer’s premises
- Maintain Customer Programs inventories in line with policy and procedure, and escalate any deviations to CSC manager / CSC Team Lead, ASM’s, OFC’s, Business Lines and Customers
- Execute tasks to support tactical sales initiatives including, pull-forward of mismatched delivery commitments, promotion of product availability, and driving fast and positive responses to un-forecast/off-contract enquiries from customers
- Fully manage, communicate and deploy process steps to transfer order-book, forecast and customer information within the CSC and sales network
- Promptly resolve customer complaint, return and invoice query requirements
- Actively support the team arrangements for backup and responsiveness to all customers
- Ensure customer issues and any other significant customer intelligence relating to business opportunities are escalated in a timely manner to Account Management, ASM and CSC manager / CSC Team Lead
- Manage time to ensure the required tasks are performed as scheduled in the areas of order fulfilment, customer programs, and invoice and stock reconciliation
- Plan, communicate and adjust customer order-book and forecast requirements to fulfil new design-ins, design version changes, and end-of-life
- Support assigned tasks and projects as agreed with CSC manager / CSC Team Lead
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Senior Customer Supply Chain Perf Analyst Resume Examples & Samples
- Identify improvement opportunities utilizing metric data and support a change process for
- Bachelor’s Degree in Business, Logistics or Information Technology Required
- Incumbent must be proficient in the use of PCs, basic
- Experience with legacy data warehousing, management and integration
- Strong understanding and the ability to champion supply chain performance measures that resonate across the company and are focused on
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Customer Supply Chain Analyst Resume Examples & Samples
- Analysis of business data to discover trends, gaps and opportunities
- Work collaboratively with key contacts of the various supply chain functions at Wal-Mart and Sam’s Club on priority initiatives that optimize service, inventory, and cost for the total value chain
- Develop, monitor, and report on Key Performance Indicators that are shared between Nestle and Wal-Mart / Sam’s Club
- Develop tools and reports for use both within Wal-Mart / Sam’s Club and Nestle that promote continues improvement within the Supply Chain
- Application of analytical tools and critical thinking skills to reconcile plan vs. actual KPI’s; recommend corrective actions or qualify opportunities
- Recommendation, validation and implementation of cost reductions, service improvements, process enhancements, and revenue generating initiatives
- Facilitate cross functional projects with customer and internal partners to drive best in class execution
- Total Delivered Supply Chain Analytics
- Strong understanding of Supply Chain processes and concepts
- Proficiency in all Microsoft applications and highly skilled with Excel and Access
- Experience with SAP and SQL preferred
- Excellent analytics ability with a focus on analyzing, interpreting, and extracting insights from large amounts of data and developing recommendations & improvement opportunities to benefit Nestlé & the Customer
- Continuous Improvement - strong curiosity to find root cause, drive out waste and identify synergies
- Demonstrates critical thinking and problem solving skills, with the ability to work independently and take initiative
- Ability to manage multiple complex tasks simultaneously and work effectively in a fast-paced environment with constantly changing priorities
- Balances priorities and properly manages communication on deliverables with relevant stakeholders
- Streamlines processes to maximize efficiency and continuously improve
- Exhibits strong communication, negotiation, and influencing skills
- Ability to effectively work with cross-functional teams - cultivates networks with people across teams, hierarchies and functions within the organization and at the customer
- Strong ability to develop collaborative partnerships at the customer level in pursuit of common objectives
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Customer Supply Chain Service Analyst Resume Examples & Samples
- 3-5 years of customer service / inside sales / account management experience
- Automotive industry experience preferred
- Sales and or logistics planning experience preferred
- Should be customer service oriented and have experience handling customer demands
- High Proficiency with MS Office including Excel required
- Should possess strong analytical and organization skills
- Must be detail-oriented and customer service oriented
- Ability to work in team and one on one environments
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Solutions Lead-customer Supply Chain Innovation Resume Examples & Samples
- Committed to caring
- Responsible to our communities
- Passionate about doing what’s right1700160323W
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Customer Supply Chain Analyst Resume Examples & Samples
- Support a 1 DC order management operation to ensure orders are sent to the DC’s in a timely manner to meet the customer’s requested delivery dates
- Follow up as necessary with Customers or internal departments to ensure orders are shipped on time and complete
- Responsible for the backorder report maintenance to minimize order cuts and partners with Sales, Brokers and Customers on product availability
- Investigate order discrepancies, finding root causes and resolutions, and recommending process improvements
- Provide 24 hour response time to customer/broker requests via the Customer Service Department mailbox including dispositions, carrier return authorizations, shipping information and manual order entry and other supply chain related requests
- Support Sales & Supply chain team with order and delivery reporting for optimizations in processes
- Ensure SAP data, including sales agreements, pricing, material determination, new item set up and charter plans are correct and accurately maintained
- Accountable for maintaining correct pricing on incoming orders according to internal compliance guidelines and partners with Sales and Controlling for resolution for discrepancies
- Work in SAP to manage EDI workflow including releasing, changing, cancelling, clearing errors and blocking orders to ensure service metrics and goals are met
- Collaborate with Planning, Replenishment Analysts, Finance and Sales to ensure customer service is aligned with business objectives and supports the company sales target
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Customer Supply Chain Customer Service Professional Resume Examples & Samples
- Manage the order from processing it all the way until it reaches the customer
- Manage orders from receipt through delivery to customer warehouses and distribution centers
- Ensure order accuracy by making sure the right products are ordered, priced, and shipped correctly with the correct amount of lead time to ensure on-time delivery to the customer
- Monitor and report customer service key performance indicators (KPIs)
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Mgr, Customer Supply Chain Resume Examples & Samples
- Analyze customer and KHC data in order to reduce expediting needs and extra costs while supporting MBO’s (OTIF, ORDD, CFR, and logistics costs/losses AOP)
- Manage and solve Kroger complaints: Provide answers to the customer on fill rate/in stock issues including root cause, corrective actions, and recovery dates
- Liaison between department, business, customer service and Kroger with the goal of aligning expectations and results; manage complaints
- Deliver cost and service improvement and while supporting delivery of efficiency programs
- Collaborate with Demand Planning to ensure customer forecast is as accurate as possible
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Customer Supply Chain Rep Resume Examples & Samples
- 1 year of experience in Logistics and/or Customer Service. Intermediate level Microsoft Office experience required (Word, Excel, and PowerPoint). Must be able to work flexible hours and overtime as required (limited). Ability to travel 10% of the time (travel to customers’ offices). Effectively work in a team environment supporting others through coverage, problem solving, and day to day interaction. High school diploma or GED. Successful completion of a drug and background screen
- 2+ years of experience Logistics and/or Customer Service. Bachelor’s degree; General Studies/Business. Knowledge of EDI. Knowledge of SAP
- 0 Direct Reports
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Senior Analyst, Customer Supply Chain Resume Examples & Samples
- Use Customer data to analyze store and DC Inventories
- Manage product flow throughout the Kraft/Walmart Supply Chain
- Manage Store changes as communicated by Customer for Modular Updates (shelf resets)
- Develop exit strategy for store declines or complete item pruning, minimizing write-offs or markdowns
- Development of Replenishment strategies and Demand plans for new items and increased distribution (new store authorizations)
- Work closely with KHC’s Demand Planners to maximize shipment forecast accuracy to Walmart
- Build and maintain customer and internal stakeholder relationships that will ultimately drive supply chain efficiency
- Lead Supply Chain collaboration process with Customer and internal partners
- Develop and execute strategies to eliminate waste in both KHC’s network as well as Walmart’s
- Key Metrics
- Well-developed interpersonal / communication skills. Has an ability to build relationships to drive results, and can present regularly to small-medium size groups
- Demonstrates problem solving skills and working under tight timelines; multi-tasking abilities; exception based management capability
- Ability to balance priorities across multiple internal and external stakeholders
- Well organized, with a passion for follow-through, action, and results
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Associate Director, Customer Supply Chain Resume Examples & Samples
- Developing integrated logistics strategy and supply chain initiatives as part of our overall customer supply chain strategy for customers with highest growth and volume potential to ensure that Kellogg Company is positioned to proactively service the customers’ requirements while meeting Kellogg’s business objectives
- Establishing linkage with customer’s senior supply chain management
- Developing and implementing measurement report card as defined by the customer
- Providing performance reporting against executed initiatives to insure continual improvement in the areas of cost to service model. Resolving long-term supply chain issues
- Playing an integral role as a member of the Regional Sales Teams to identify and interpret customer needs and opportunities for business development
- Identifying and sponsoring of opportunities that reduce total supply chain cost and increases mutual profitability. Responsible for contributing to incremental profitable growth in customer volume as part of business team
- Leading process change as it relates to service enhancements and capability improvements
- Representing what is best for our customers and Kellogg and be a champion for change
- High School diploma/GED and extensive related work experience
- Complete understanding of the overall supply chain and each of its processes and components, Inventory Management, Warehouse Operations, Transportation Management, Materials Handling, Electronic Data Interchange, Trade Marketing, CRM process, Customer Services, Packaging and Customer’ Logistics Practices and Store Operations
- Customer facing / management experience
- Self-directed, innovative, and knowledgeable of information systems technology, possess strong communication, leadership, negotiation and influencing skills
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Senior Customer Supply Chain Analyst Resume Examples & Samples
- Ability to influence others at multiple levels of the organization through outstanding written and verbal communication skills
- Detail oriented, with exceptional organizational skills
- Solid understanding of inventory management concepts
- Comfortable working in complex and high pressure environments
- Bachelor degree in Operations Management, Supply Chain, Business or equivalent experience
- 5+ years of Inventory Analysis/Production and Inventory Control, Supply Chain, Customer Service, or Logistics experience in a manufacturing environment
- Strong knowledge of Power Solutions account landscape and its main requirements and products
- APICS certification
- Familiarity and overall understanding of SAP
- Advanced Word, Excel, PowerPoint and Power Query
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Analyst, Customer Supply Chain Resume Examples & Samples
- Deliver supply chain targets
- Evaluates vendor reliability and develops new sources where vendors and suppliers are not competitive
- Monitors contracts to assure best quality at best value
- Prepares standardized and ad hoc reports to support business analysis
- Ability to be comfortable in a face paced environment
- Ability to conduct hard data analysis
- Ability to work within a team and independently
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Customer Supply Chain Perf Analyst Resume Examples & Samples
- Supports Customer Supply Chain by
- Supports Business Transformation in CSC Metrics, Reporting and Data
- Effectively utilizes information systems and business processes to gather and analyze information with recommendations for service, cost and performance improvements
- Based on data and analytics, provide recommendations for improvement in performance across CSC. Drives the solution. Education of the metrics and drivers behind the financials, including financial acumen across CSC and broader ISC, and training of data mining skills within CSC. Provides ad hoc analysis for CSC and analysis for annual planning
- Seeks ways to continuously improve CSC metric performance service by analyzing and participating in projects/efforts to improve MC performance in service and cost - by partnering with key stakeholders to identify data gaps
- Develops strategies into action plans, sets own priorities, exerts influence and makes decisions within limited guidance. Contributes to development of databases
- Business Transformation involvement to develop one system to access all of CSC data in one place
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Mgr, Customer Supply Chain Resume Examples & Samples
- Drive TreeHouse Foods supply chain agenda with strategic customers
- Serve as Supply Chain Liaison between TreeHouse Foods and strategic customers
- Manages and facilitates the flow of information
- Develops supply chain processes and systems
- Manage inventories, requirements, and contracts to ensure management functions receive information, requirement forecasts, and data
- Manages the supplier performance tracking and provides key development assistance
- Responsible for assorted buying duties as required
- Analysis of unsalable variance and logistical deductions/nuisance fees
- Provide leadership to pull together additional resources as required to address Supply Chain opportunities
- Provide leadership and resolution to TreeHouse Foods and customers on Supply Chain issues
- Perform periodic Supply Chain business reviews with customers
- Support TreeHouse Foods sales teams
- Four year college degree in business, logistics or finance preferred
- Strong communication skills with excellent interpersonal skills
- Must possess strong analytical skills, problem solving skills and the ability to handle stress well
- Supply chain savvy
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Business Operations Strategy Manager Customer Supply Chain Resume Examples & Samples
- Drive cross-functional strategic initiatives to continuously improve overall cost structure and customer experience
- Drive improvement in inventory availability, increasing inventory efficiency and ensuring that the company makes efficient supply chain decisions
- Manage scalable internal SOPs and training, as well as external-facing documentation and messaging
- Report on metrics to evaluate program effectiveness, adoption, and opportunities for improvement
- 5+ years’ experience in the supply chain field (process management / operations, manufacturing, sourcing, transitions, quality, warehousing, etc.)
- Experience with supply chain optimization
- Ability to work in ambiguous environments, bring structure, and drive to results
- Excellent written & verbal communication skills. Ability to effectively communicate across functional departments and levels
- SAP Experience Preferred
- Strategic thinker with the ability to see/understand the big picture
- Experience developing and refining technical and business operational processes
- Ability to motivate teams to produce desired tangible outcomes within tight timeframes
- Ability to travel as needed to support our business needs
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Customer Supply Chain Resume Examples & Samples
- Similar experience handling wide range of data
- Analytical mind (very good with numbers)
- Commercial awareness of consumers behaviour
- Proficient Excel skills, hands on experience with Marcos and VBA is a plus
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Customer Supply Chain Team Lead Resume Examples & Samples
- Lead the activities of the Customer Logistics Team to deliver high levels of service to the Customer - complete order, on-time delivery, free of damage, and accurate transaction
- Become expert of the main process and organization of the key customers
- Collaborate and implement activities needed to achieve aligned POS total forecast with internal and external partners
- Lead the activities of the team to maintain seamless communication with the Logistics Centers, Manufacturing Plants, Demand Planning, the Sales teams, Transportation and the Customer
- Lead identification and prioritization of value-added activities that contribute to the growth and cost effectiveness of the business. Lead the Team to successful implementation
- Develop the skills and knowledge of the team to insure fully integrated, differentiated service excellence is delivered both internally and to the key customers
- Serve as a key liaison between the Logistics Centers, Manufacturing Plants, Demand Planning, the Sales teams, Transportation and the Customer. Help develop multi-functional plans that improve customer satisfaction by meeting their requirements effectively
- Commit in providing the most updated information about customers supply, not only for turns orders, but also for the promotional plan
- Assist with the integration of the Logistics team and the Sales team in support of the North American Trade Strategy specifically for the key customer
- Develop procedures as needed to enhance the workflow and efficiency of the Customer Logistics team
- Analyze large amounts of data and make recommendations based on facts to senior management
- Team Leader: You have experience managing direct reports, you’re passionate about motivating and leading your team to succeed
- Supply Chain Professional: You have minimum of 5-7 years of experience in Customer Service, Logistics and/or Forecasting experience. You have experience working on the vendor Supply Team of a Fast Moving Consumer Good “FMCG” company supporting a large retailer
- Strong communicator: You are clear and concise in communicating statuses / required actions and are comfortable presenting across multiple levels of the business
- College graduate: You have a B.S. In Supply Chain Management, Business Degree, Engineering or relevant degree
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Associate Specialist Customer Supply Chain Resume Examples & Samples
- Providing customers and operating companies with distribution solutions to meet trade expectations while adhering to business and regulatory requirements
- Maintaining, managing and evaluating data pertaining to AGDC’s sales and distribution operations
- Establishing and cultivating collaborative partnerships with AGDC’s Direct Customers and Field Sales Force, 3rd Party Vendors and Altria’s operating and service companies
- Identifying and promoting opportunities for optimization of AGDC’s finished goods distribution network, systems and order-to-cash processes
- Translating role specific data into relevant business information and communicating to varying levels of the organization
- Bachelor’s degree in Supply Chain, Logistics, Business, Technology, Industrial Engineering or related field of study
- Ability to manage multiple priorities in a fast paced environment
- Leadership presence and the ability to interact across multiple organizational levels
- Strong verbal and written communication skills while being organized, disciplined and takes a self-directed approach to work tasks
- Developed problem solving and analytical capabilities with the ability to work with others in a team environment
- Understanding of and experience applying statistical evaluation
- Microsoft Office Suite technical proficiency. Systems knowledge, including SAP, Manugistics, e-commerce and Visual Basic is preferred
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Customer Supply Chain Analyst Resume Examples & Samples
- Create new tools to better identify Supply Chain opportunities using Nestlé, customer, and 3rd party data
- Improve visibility by developing new reporting and benchmarks
- Collaborate with multiple groups to understand inventory flow, workload, and financial impacts of customer behaviors
- Partner with Customer Supply Chain Managers, Sales, and Customers to implement solutions
- Identify key trends across Nestlé, customers, and industry
- Assess current and future needs and present relevant action items to leadership team
- Bachelor’s (BA or BS) is preferred
