Customer Supply Chain Manager Resume Samples

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A Glover

Austin

Glover

16078 Fahey Terrace

Houston

+1 (555) 386 6314

16078 Fahey Terrace

Houston

Phone

p +1 (555) 386 6314

Experience Experience

San Francisco, CA

Customer Supply Chain Manager

San Francisco, CA

Koss Group

San Francisco, CA

Customer Supply Chain Manager

Contribute to the success of the overall business by representing supply chain interests in cross-functional project teams to implement changes to business processes
Collaborate with sales account leadership to support annual operating plans and provide monthly, quarterly and annual financial forecasts into the sales and operations planning (S&OP) process
Effectively utilize customer portals and internal WhiteWave tools such as SAP, BW, and Retail Solutions(RSi) to extract relevant customer data for use in developing customer scorecards and other related tools to drive service improvement, cost-savings as well as revenue generating opportunities
To be expert on end to end supply chain leading regular meetings with the customer and relevant parties to review and improve supply chain issues, lead joint supply chain projects, facilitate collaborative working groups, VMI, EDI, sell out, EPOS or other relevant data exchange
To work with our commercial teams to understand promotion plans in detail and to make sure these plans are executed as planned all along the supply chain
Manage returns.Manage End to End process, simplify & improve efficiency
Relationship Management. Manage the relationship with the key customer stakeholders towards a true collaborative relationship. Regular meeting with key customer contacts

Boston, MA

Senior Customer Supply Chain Manager

Boston, MA

Schiller, Cormier and O'Keefe

Boston, MA

Senior Customer Supply Chain Manager

Team Development Best in class development of 2 Customer Supply Chain Managers within your team
Manage, lead and develop the Customer Supply Chain Managers, Account Managers and Reps by building effective teams, developing direct reports, managing and measuring work, and exhibiting managerial courage
Collaborate with Operations Planning, Demand/Sales Planning, and Logistics Operations to manage short supply situations, product allocations, damaged / returned product, and other inventory related issues
Provide leadership and direction to assigned local and remote customer teams regarding supply chain opportunities, risk/reward evaluations, and customer/ industry trends and expected impacts
Proactively develop relationships with customers' senior management to facilitate issue resolution and determine mutually beneficial supply chain solutions
Relationship Management. Manage the relationship with the key customer stakeholders towards a true collaborative relationship
Past record of positively influencing senior level management both internally and externally

present

San Francisco, CA

Senior Customer Supply Chain Manager Consumer Products Division

San Francisco, CA

Harris-Cummings

present

San Francisco, CA

Senior Customer Supply Chain Manager Consumer Products Division

present

Develop and maintain a strong and productive collaborative relationship with your account
Team development
Communicate relevant information to account team, key account managers and account demand planners
Leverage internal and client contacts to minimise the impact of supply issues
Serve as the subject matter expert for the Newell-customer supply chains influencing business decisions and practices that deliver optimal business results across the joint supply chain. Aligning internal resources including, but not limited to, customer team leader, supply chain planning, transportation and other internal teams to deliver superior supply chain results and achieve customer sales and financial goals
Internally liaise with Sales, Customer Service, and Demand & Supply Planning and externally liaise with Customer Commercial and Replenishment to optimize store and DC logistics while maximizing sales
Forge strong internal and external collaborative relationships while enhancing communication. Collaborate with customer’s various supply chain functions including analysts, planners, IT, logistics operators, etc

Education Education

Bachelor’s Degree in Business

Southern Illinois University Carbondale

Bachelor’s Degree in Business

Skills Skills

Able to solve problems effectively, looking for alternative solutions when challenged and able to communicate new methods to others
Excellent benefits including pension, profit share and product discounts and a competitive salary
Computer literate – advanced Excel user, able to quickly grasp the use of different systems and manage infrastructure and system challenges
Comfortable dealing with and influencing people at all levels across the business. Proven ability to convince others and remain open minded to their ideas
Strong interpersonal skills in order to build effective relationships and processes with the customers and L’Oréal colleagues. A good networker
To create and maximise the information flow between the customer and Luxe to ensure on shelf availability for both basic and promo/launches
Proficient with Microsoft Office system(s) skills desired
Excellent communication skills
To work with our commercial teams to understand promotion plans in detail and to make sure these plans are executed as planned all along the supply chain
To liaise with demand planning team regarding availability of products and represent the customer regarding their issues in the event of shortages

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Customer Supply Chain Manager Resume Examples & Samples

Order management. Ensuring the right orders are placed at the right time to satisfy the requirements of both businesses
Collaborative forecasting process. Ensure the process for best in class collaborative forecasting between the two companies is in place and functioning
Management of 1 intern
Lead account collaborative strategy. Build a plan for growth and optimal cost, combining the key focusses of both businesses
Deliver on CTS. Ensure the cost to deliver is optimal to achieve excellent KPI results
Relationship Management. Manage the relationship with the key customer stakeholders towards a true collaborative relationship
Excellent understanding of key Supply Chain functions including; Demand Planning, Supply Planning, Physical Distribution and their interdependencies
Ability to engage and influence our customers towards execution of best practice
Knowledge of key customer supply chain processes and experience of positive change management
Able to solve problems effectively, looking for alternative solutions when challenged and able to communicate new methods to others
To be able to effectively communicate with stakeholders at all levels, communicating challenges and successes both internally and externally
Working knowledge of internal systems eg: SAP, Excel and BI. Customer systems experience an advantage

Customer Supply Chain Manager Resume Examples & Samples

Order management -Ensuring the right orders are placed at the right time to satisfy the requirements of both businesses through analysis of order patterns and quantities
Collaborative forecasting process. Ensure the process for best in class collaborative forecasting between the two companies is in place and functioning where applicable
Deliver on CTS. Take a segmented view of your customer base to ensure the right cost to serve is applied to each customer

Customer Supply Chain Manager Resume Examples & Samples

Collaborative forecasting process. Where applicable, develop and maintain a joint collaborative forecasting process
Management of 1 Customer Supply Chain Exec
Deliver on CTS. Ensure the cost to deliver to the customers is optimal to achieve excellent KPI results

Senior Customer Supply Chain Manager Resume Examples & Samples

Team Development Best in class development of 2 Customer Supply Chain Managers within your team
Account Team Visions Set, develop and communicate compelling visions for each of the key accounts within your team
End to end process improvement. Improve performance of the end-to-end process in your accounts (ordering, delivery, cost-to-serve, relationship, service, stock holding and on-shelf availability)
Support business growth plans. Build a plan for growth and optimal cost which fits into the wider account teams strategy
Ability to develop joint plans with customers at a senior level with a measurable action plan to achieve joint objectives

Senior Customer Supply Chain Manager Consumer Products Division Resume Examples & Samples

Team development
Improve performance of the end-to-end process in your account (ordering, delivery, cost-to-serve, relationship, service, stock-holding and on-shelf availability)
Leverage internal and client contacts to minimise the impact of supply issues
Communicate relevant information to account team, key account managers and account demand planners
Develop and maintain a strong and productive collaborative relationship with your account
Supply Chain (Understanding of end-to-end supply chain; Experience of a forecast management system; demand management)

Customer Supply Chain Manager Resume Examples & Samples

To build a roadmap by retailer, improvement plans & deliver efficiencies across our top accounts, align L'Oréal KPIs with that of the customer
To be the key supply chain contact for the account
To measure our performance as a supplier for each account through scorecards and take improvement actions
To be expert on end to end supply chain leading regular meetings with the customer and relevant parties to review and improve supply chain issues, lead joint supply chain projects, facilitate collaborative working groups, VMI, EDI, sell out, EPOS or other relevant data exchange
To create and maximise the information flow between the customer and Luxe to ensure on shelf availability for both basic and promo/launches
To work with our commercial teams to understand promotion plans in detail and to make sure these plans are executed as planned all along the supply chain
To liaise with demand planning team regarding availability of products and represent the customer regarding their issues in the event of shortages
Identifying and driving supply chain improvements in conjunction with the customer which results in improvement of customer service and cost win-wins
To be a business partner with the commercial team on supply chain matters
Strong interpersonal skills in order to build effective relationships and processes with the customers and L’Oréal colleagues. A good networker
Displays excellent negotiation skills; able to achieve mutually acceptable solutions to complex problems which arise; level headed, able to manage and resolve issues under pressure
Proven experience making presentations to internal and external audiences, with the ability to change communication style to suit situation, purpose and audience
Comfortable dealing with and influencing people at all levels across the business. Proven ability to convince others and remain open minded to their ideas
Thrives in a rapidly changing environment, able to champion change and motivate others to respond positively
Detail conscious, accurate and precise
Computer literate – advanced Excel user, able to quickly grasp the use of different systems and manage infrastructure and system challenges
Experience of managing others either directly or indirectly (e.g. recruitment, feedback, coaching skills) and willingness to develop people around them

Customer Supply Chain Manager Resume Examples & Samples

Order management. Ensuring our customer is placing the right orders to satisfy the requirements of both businesses
Collaborative forecasting process. Ensure the process for best in class collaborative forecasting between the two companies Is in place and functioning
Deliver on CTS. Ensure the cost to deliver to Tesco is optimal to achieve excellent KPI results

Customer Supply Chain Manager Resume Examples & Samples

Regular meetings with Key retailers and build and manage a roadmap by retailer
Measure our performance as a supplier for each account through scorecards
Lead customer/supplier joint supply chain projects, facilitate collaborative working groups, EDI, sell out, EPOS or other relevant data exchange
To create and maximize the information flow between the customer and Luxe to ensure they hold optimum stock levels to maximize OSA (on shelf availability)
To be a business partner with the commercial team on supply chain matter

Senior Customer Supply Chain Manager Resume Examples & Samples

Must have 6-8 years of related experience in retail/CE supply chain & forecasting
Must possess knowledge of consumer electronics and/or retail industry with emphasis on demand planning and inventory management along with a proven ability to use quantitative and qualitative analysis to draw conclusions and make recommendations
Requires a high level of proficiency with MS Excel
Experience with analyzing large amounts of data from multiple sources is preferred
Experience in demand planning software is preferred
This position requires strong analytical, communication, presentation and interpersonal skills. The candidate will have extensive direct experience working with large retailer with emphasis on supply chain and inventory management along with a proven ability to use quantitative and qualitative analysis to draw conclusions and make recommendations, preferably in consumer electronics or retail industry. Candidate should be experienced with managing and reporting large amounts of data. Position requires a high level of proficiency with MS Excel. Project management experience preferred and familiarity with SAP is a plus. Familiarity with data reporting software such as MS Access, and Business Objects is a plus

Customer Supply Chain Manager Resume Examples & Samples

Internally liaise with Sales, Customer Service, and Demand & Supply Planning and externally liaise with Customer Commercial and Replenishment to optimize store and DC logistics while maximizing sales
Drive On Shelf Availability (OSA) with the Customers through focused improvement projects
Develop and lead CPFR process & replenishment strategies, maintain the key account target in stock rates, and weeks of supply at store and DC
Drive Best in Class “Product Life cycle” management and Seasonal flow planning
Lead Account Level Customer Forecast as well as a validation role on promotion forecasts for the trade customers
Execute commercial plans (through CPFR alignment) with the customers
Dedicate effort to increase Nestlé’s presence and reputation in the Customers’ environment
Ensure Inventory Optimization & OSA is key to all business decisions with a focus on Bad Goods reduction
Achieve Internal and external KPI’s: DPA, Service, OSA, Inventory, Freshness, etc
Lead Lean Projects (Lean Value Stream, Lean Office) to drive process improvements, identify root cause & identify / eliminate waste
Lead and develop a team of direct reports; comprised of customer demand planners and CPFR analysts
University degree in Business or Operations
Minimum 6 years of progressive and successful experience in customer facing supply chain, sales or finance roles
Highly developed negotiation and influencing skills, combined with advanced communication skills communication
Advanced experience in MS Excel & PowerPoint. Strong SAP experience required
A demonstrated understanding of the needs of NCI retail customer and consumers
Leadership experience in project management and or leading a team
Demonstrated ability to coach and inspire
Strong teamwork skills, in addition to independent working and relationship management
Polished professional and collaborative style with the demonstrated ability to engage and influence key stakeholders internally and externally

Customer Supply Chain Manager Resume Examples & Samples

Serving as the single point of contact for Operations and Supply Chain with the retail brand
Coordinating key internal stakeholders - account management, customer service, manufacturing, supply chain, quality, etc. - to drive improvement in key metrics (service and quality) and quickly resolve issues
Supporting other cross-functional teams to bridge any gaps

Customer Supply Chain Manager Resume Examples & Samples

Preferred Undergraduate Degree in Commerce, Finance, Law, Logistics or Engineering
5-10 years’ experience in logistics and customer facing roles, preferably in the FMCG industry
Experience in financial analysis of supply chain operations
Solid understanding of DRP processes
Cross functional experience preferred (eg Manufacturing, inventory control, procurement, planning)
Ability to see bigger picture and develop future plan as well as complete daily tasks
Task orientated with excellent organisation and prioritisation skills
Medium to advanced Microsoft
Advanced Customer Relationship Management and stakeholder engagement
Attention to detail and ability to follow through
Understanding and capability of how to build sustainable processes
Able to demonstrate willingness and ability to continually learn, improve skills and take on new challenges
Strong influencing skills to work cross functionally to drive desired outcomes

Customer Supply Chain Manager Resume Examples & Samples

Leads End to End Customer Collaboration process with key customers with a focus on service metric improvements and mutually beneficial, efficient supply chain solutions
Partner with customer to be the best in class as measured by SAMBC and Advantage Survey
Leads Supply Chain Joint Business Planning processes with the customer
Partners with sales team to support strategic planning and execute against growth/volume opportunities through identifying quantifiable end to end supply chain savings
Develops analysis and scorecards for communication to the customer and key cross-functional teams to improve overall supply chain compliance and effectiveness
Recognize and reconcile any potential order conflicts such as delivery/shipping delays, pricing errors, promotional allowances, and out of stock situations to ensure customer orders will deliver on time and complete
Support the order management process and ensure compliance with the customer service policies and procedures
Collaborative relationships needed for support from others such as; CPFR, finance, sales, supply chain operations to get the work completed
Delivers Consistent Results
Analytical Capability
Strong communication skills – written and verbal
High learning agility to utilize customer specific data systems
Proficient with Microsoft Office system(s) skills desired
Proficient with the specific customer propriety systems as necessary
3-5 years’ experience in Supply Chain or Operations Management

Customer Supply Chain Manager Resume Examples & Samples

Develop and maintain strong positive relationships with Ecolab’s top customers, including the delivery of plans to optimize the total Supply Chain
Lead regular Customer presentations and engage directly with the Customer Sales Teams on business-focused supply chain initiatives
Play leadership role in Customer’s supplier community by being an active leader in supplier collaboration initiatives, including leading teams across multiple companies and industries in order to maintain our position as valued supplier and industry leader
Lead cross-functional end-to-end teams for joint business planning to drive revenue/margin growth, improve service, and reduce inventories and costs
Develop data sharing capabilities with customers that enable visibility to inventory levels, demand forecasting, and waste
Analyze key data points, and develop action plans to drive improvements in service and reductions in operational costs and inventory investment
7+ years of experience in supply chain, logistics management and/or customer service
3+ years of experience managing relationships directly with large, strategic customers
3+ years of demonstrated leadership experience with direct Customer/Supplier, Logistics Operations, Transportation, Product Supply and/or Customer Service
Bachelor’s degree in Supply Chain, Operations, Business or related field
Demonstrated strategic mindset to engage leadership both internally and externally
Demonstrated analytical capabilities – gathering, interpreting, and acting upon data
Demonstrated experience “running own show” to drive results in operational efficiencies and service improvement
Strong interpersonal and negotiating skills with internal stakeholders and external customers
Timely and effective decision maker
Experience in leading LEAN/Six Sigma / TPM initiatives

Customer Supply Chain Manager Resume Examples & Samples

Build and maintain effective relationships with supply chain counterparts at the assigned customer account(s)
Lead the collaborative planning, forecasting, and replenishment (CPFR) and/or vendor managed inventory (VMI) processes with the customer(s) and input forecast and event requirements into the Demand Plan
Collaborate with sales account leadership to support annual operating plans and provide monthly, quarterly and annual financial forecasts into the sales and operations planning (S&OP) process
Provide actionable and value added analysis regarding order recommendations to decrease out of stocks
Develop and execute a strategic plan to reduce costs, grow revenue and develop customer intimacy aligned with business needs and priorities
Contribute to the success of the overall business by representing customer supply chain interests in cross-functional project teams, representing Newell in communications with customer regarding changes to mutual business processes and balancing customer-specific needs while supporting the greater good of the organization
Deliver industry leading results through proactive cross-functional planning, project management processes, a well-developed process of daily results management, utilization of customer scorecards and root cause problem solving/corrective action processes. Key metrics include: forecast accuracy, in-stock levels, inventory turns, on time and complete shipment attainment, plan-o-gram execution, seasonal promotional execution, supply chain fines and demand variability reduction
Operate as a strategic thought leader/change agent working collaboratively with the sales team supporting the customer account
Serve as the subject matter expert for the Newell-customer supply chains influencing business decisions and practices that deliver optimal business results across the joint supply chain. Aligning internal resources including, but not limited to, customer team leader, supply chain planning, transportation and other internal teams to deliver superior supply chain results and achieve customer sales and financial goals
Provide leadership and guidance for an extended team of Customer Service and other logistics resources focused on supporting the assigned customer(s)
Contribute to the success of the overall business by representing supply chain interests in cross-functional project teams to implement changes to business processes
Mentors and trains team members on systems and processes as well as trading partners and groups in other business units or departments
Identifies opportunities for improvement, makes constructive suggestions for change and drive for results
Bachelor’s Degree in Supply Chain Management, Engineering, Business Management or related technical field. MBA a plus
5 + years’ experience which includes

Customer Supply Chain Manager Resume Examples & Samples

Order management. Ensuring the right orders are placed at the right time to satisfy the requirements of both businesses through analysis of order patterns and quantities
Key KPI tracking. Main KPIs are: Service Rate, OTIF, Stock In Trade, On shelf availability and Cost to serve
Collaborative forecasting process. Ensure the process for best in class collaborative sell-in forecasting between the two companies becoming part of the DBS
Deliver on Cost To Serve. Take a segmented view of your customer base to ensure the right CTS is applied to each customer. Zero orders below minimum order value
Relationship Management. Manage the relationship with the key customer stakeholders towards a true collaborative relationship. Regular meeting with key customer contacts
Maximise OSA. Influence ordering parameters to maximise OSA. Weekly reporting and identify and resolve issues
Improve product availability in stores.Through regular catalogue cleaning, collaborative discontinuation process & QOSA
Support partnership agreements. Report end of month stock & provide evidence during key trading periods
Focus on quality of Stock In Trade& joint action plans with commercial team
Manage returns.Manage End to End process, simplify & improve efficiency
Customer Claims Management. Manage claims & non-conformance charges
Master data alignment.Ensure the retailer’s catalogue is fully aligned
Seek supply chain efficiencies.Look to optimise ordering & shipping parameters and/or scheduling, linking to CTS
ASM relationship management. Manage the daily relationship with customer implants (Boots)
Projects.Successfully implement and support key supply chain initiatives such as RSI
Manages Complexity
Achieves results with integrity
Acts/Leads with human sensitivity

Senior Customer Supply Chain Manager Resume Examples & Samples

Partners with sales team to support strategic planning across customer base – developing, defining, and executing supply chain solutions that enable quantifiable cost savings and/or growth opportunities
Provide leadership and direction to assigned local and remote customer teams regarding supply chain opportunities, risk/reward evaluations, and customer/ industry trends and expected impacts
Lead continuous improvement efforts on the Mars Petcare order to cash process
Develop staffing and succession planning strategies, leverage diversity, and build trusting relationships to meet the current and future needs of the Customer Supply Chain team and overall organization
Establish associate workloads, allocate resources and manage fixed cost budgets
Create and/or adhere to existing policies, procedures and best practices within Customer Service, Mars Petcare and Mars, Inc
Business Process Application
Effective negotiation skills
Skilled at people, process and project management
High decision quality in a fast-paced environment
BA/BS in supply chain, logistics and/or business administration
Thorough working knowledge of pipeline systems and procedures with an emphasis on physical distribution and logistics
Demonstrated project management and presentation skills
Strong interpersonal skills, demonstrated problem solving technique, and the people agility to effectively communicate with customers and handle sensitive associate issues
Proven ability to interface and draw information from a wide range of internal and external customers
Advanced degree in Business or Supply Chain

Customer Supply Chain Manager Resume Examples & Samples

Foster system-wide forecast alignment between WWF planning system and Demand Planning team
Provide analytics to drive forecast accuracy between Enform New Item Tracker and Pulse/SVP
Develop, report and analyze key supply chain metrics including, but not limited to, service performance metrics and relevant supply chain costs
Effectively utilize customer portals and internal WhiteWave tools such as SAP, BW, and Retail Solutions(RSi) to extract relevant customer data for use in developing customer scorecards and other related tools to drive service improvement, cost-savings as well as revenue generating opportunities
Work cross-functionally to identify opportunities for cost savings, cost avoidance and revenue generating opportunities with customers
Bachelor’s degree in Business, Supply Chain, Finance, or related field
Strong MS Excel and MS PowerPoint skills
Capable of setting own priorities and meeting deadlines
Working knowledge of RSi data base and reporting a plus

Customer Supply Chain Manager Resume Examples & Samples

B.S. degree - Business, Engineering, Supply Chain preferred
7+ years manufacturing/engineering experience
5+ years project management experience

Customer Supply Chain Manager Resume Examples & Samples

Develop and implement best practices to improve Forecast Accuracy & On Shelf Availability (in-stocks & phantom inventory)
Independently research, analyze and proactively recommend new strategies to improve the factory-to-shelf supply chain
Forge strong internal and external collaborative relationships while enhancing communication. Collaborate with customer’s various supply chain functions including analysts, planners, IT, logistics operators, etc
Own the retail-level supply chain metrics and processes to ensure the customer's goals are met. Be the customer’s go-to for all things related to Out-of-Stocks, Days of Supply, and Unsaleables
Analyze retailer data, such as store sales/forecasts/inventory/orders, derive actionable insights, and influence decision makers to execute solutions

Customer Supply Chain Manager Resume Examples & Samples

Drive On Shelf Availability (OSA) with the Customers through focused improvement project
Lead Account level Customer Forecast as well as a validation role on promotion forecasts for the trade customers
Dedicate efforts to increase Nestlé’s presence and reputation in the Customers’ environment
Achieving Internal and external KPI’s: DPA, Service, OSA, Inventory, Freshness, etc
Lead and develop a Team of direct reports, comprised of customer demand planners and CPFR analysts
Highly developed negotiation and influencing skills, combined with advanced communication skills
Advanced experience in MS Excel & PowerPoint. SAP experience is an asset
Experience with Lean Methodology a definite asset
A demonstrated understanding of the needs of Nestlé retail customer and consumers
Leadership experience in project management and/or leading a team
Strong teamwork skills, in addition to ability to work independently and manage relationships