Customer Supply Chain Manager Job Description
Customer supply chain manager
provides subject matter expertise of supply chain functions/processes (Forecasting, Demand and Supply Planning, SAP, Global Distribution and Fulfilment & Order Processing).
Customer Supply Chain Manager Duties & Responsibilities
To write an effective customer supply chain manager job description, begin by listing detailed duties, responsibilities and expectations. We have included customer supply chain manager job description templates that you can modify and use.
Sample responsibilities for this position include:
Serve as a central point of contact to communicate retail compliance initiatives to and from retail customers
Lead Account Level Customer Forecast validation role on promotion forecasts for the trade customers
Leads Lean assessments directly with customer
Ensuring standards in customer communications are maintained scorecards and Joint Supply Plans that are fit for purpose
Build, agree and implement 3 year customer roadmaps to achieve strategic service improvements
Materials preparation for customer development meetings
Ensure team responsibilities in the areas of forecasting, allocation execution, order book management, Customer Program management, quality complaints, return and invoice queries are being fulfilled with a view to exceeding team and individual performance criteria and objectives
In collaboration with the (Global Key) Account teams and CSR’s, ensure regular face-to-face business reviews with key customer contacts to obtain performance feedback, customer service requirements and communicate Nexperia’s service roadmaps
Drive the customer supplier rating processes to obtain clear feedback from each customer site and define action plan for continuous improvement
Identify customer requirements for services in the area of Business Fulfilment, including Supply Chain Logistics, B2B automation and other e-Business Tools
Customer Supply Chain Manager Qualifications
Qualifications for a job description may include education, certification, and experience.
Licensing or Certifications for Customer Supply Chain Manager
List any licenses or certifications required by the position: APICS, SAP, PMP, CSCP, CPIM, SD, SCM, DMAIC, SIOP, MENTOR
Education for Customer Supply Chain Manager
Typically a job would require a certain level of education.
Employers hiring for the customer supply chain manager job most commonly would prefer for their future employee to have a relevant degree such as Bachelor's and University Degree in Business, Engineering, Supply Chain Management, Operations Management, MBA, Business/Administration, Management, Business/Management, Finance, Education
Skills for Customer Supply Chain Manager
Desired skills for customer supply chain manager include:
SAP Order to Cash Process strongly
Inventory planning and forecasting systems
Manufacturing planning
Excel and BI
Internal systems eg: SAP
Microsoft applications
Particularly Excel and Access
Supply chain and the impact of demand planning on supply chain performance
Key customer supply chain processes and experience of positive change management
Budget and P&L concepts
Desired experience for customer supply chain manager includes:
Excellent understanding of key Supply Chain functions including
Collaborative forecasting process
Support business growth plans
Maximise conformance to critical paths for events (launches, promotions )
Interpersonal skills (Convincing and Influencing Skills
Supply Chain (Understanding of end-to-end supply chain
Customer Supply Chain Manager Examples
1
Customer Supply Chain Manager Job Description
Job Description Example
Our growing company is hiring for a customer supply chain manager. To join our growing team, please review the list of responsibilities and qualifications.
Responsibilities for customer supply chain manager
- Apply Lean methods and tools to identify and realize business process improvement opportunities that optimize efficiency and/or improve Service
- Implement and review service improvement actions plans per customer in line with CSC service roadmaps
- Meet regularly with (Global key) account teams and key Business stakeholders to align and agree actions that support business plans and review team performance to objectives
- Plan, initiate and review team process improvement projects for each team performance indicator utilizing a structured project management Approach
- Review, analyze and action team KPI's
- Support and drive tactical initiatives and pull-in actions to optimize revenue
- Builds and maintains effective relationships and partnerships with External Stakeholders ( Customer’s Supply Chain, Operation, Warehouse and Distribution and relevant parties) in driving joint KPI management to support the business growth
- Focus on alignment of Supply Chain End to End process with Customers and identifies customers' expectations to foster the collaboration agenda
- Be the Customer Facing Individual, and collecting Voice of Customers and working toward elevating overall customer experience
- Mentors and trains team members on systems and processes trading partners and groups in other business units or departments
Qualifications for customer supply chain manager
- Strong ownership, action driven, and discipline in establishing and improving processes
- Demonstrated ability to cultivate strong business relationships across a matrixed organization
- University Degree (Supply Chain/Engineering preferred
- PE / Six Sigma – Green Belt / Lean an asset
- 5+ Years supply chain or project management, technical customer support or related experience
- Previous experience working with a commercial organization
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Customer Supply Chain Manager Job Description
Job Description Example
Our company is looking to fill the role of customer supply chain manager. To join our growing team, please review the list of responsibilities and qualifications.
Responsibilities for customer supply chain manager
- To communicate, persuade, and ensure proper execution in-line with the demand-forecast consensus and demand based supply chain / logistics capacity requirements
- In addition to CPFR responsibilities, this role is the single point of accountability for the effective implementation of sustainable, cost effective, supply chain processes
- Continue to enhance our strategic partnership across all three customers by driving service level improvements and implementing "win/win" supply chain initiatives
- Build and lead a high performing team (3 directs and multiple in-directs) intensely focused on improving service levels, increasing sales, and reducing supply chain costs
- Responsible for the operational execution of "special events" such as Black Friday and various "roll-back" programs
- Lead all Phase-In / Phase Out activities on dedicated products
- Facilitate and drive CPFR (Collaborative, Planning, Forecasting, & Replenishment) activities with both Walmart and Sam's
- Knowledgeable of SAP pricing procedure, SAP data fields, product allocation processes, customer prioritization, distribution network, transportation processes, rejection, and credit/returns processes
- Maintain common, business-critical, departmental master data and configuration related to customer and order management
- Work with Director of Technical Business System Processes, to develop customer scorecard to assist Customer Team Sr
Qualifications for customer supply chain manager
- Direct experience with Transportation & Warehousing is strongly preferred
- Must have excellent Excel/Access/PowerPoint skills
- Industry supply chain trends and innovation (IGD / ECR)
- Be current on customer specific and organizational analysis of ongoing trends
- Prepare customer scorecard reporting and presentations
- Keep internal reporting on accounts and activities
3
Customer Supply Chain Manager Job Description
Job Description Example
Our company is growing rapidly and is hiring for a customer supply chain manager. Please review the list of responsibilities and qualifications. While this is our ideal list, we will consider candidates that do not necessarily have all of the qualifications, but have sufficient experience and talent.
Responsibilities for customer supply chain manager
- Work with Customer Logistics Team Sr
- Act as liaison between Customer Logistics Team Managers, Sr
- Create and update end user documentation, SOPs borne from the Business/system flow charts, and work instructions training materials
- Leading the diagnostic assessment of the customer’s supply chain processes and practices to determine the appropriate SC solution Providing expert counsel to regional account management leadership teams
- Directly interfacing with customers to understand their Supply Chain needs
- Translating the customer needs into applicable solutions through leading and coordinating solution development activities with Account Leads and Supply Chain and Logistics professionals
- Development, deployment, strategy and maintenance of the CPFR / Vendor Managed Inventory programs
- Vendor relationship management the people leadership and direction of the VMI program
- Developing and deploying Supply Chain performance metrics across the end to end contract to cash continuum and will establish improvement targets, track and trend performance and take appropriate action to meet business goals and objectives
- Developing SC Customer Solution strategy, staying current on industry trends and collaborating across multi-functional teams to develop new SC Customer Solutions that may be scaled across the US Region and potential to OUS regions in alignment with overall commercial and CLS strategic plan
Qualifications for customer supply chain manager
- At least 5 years relevant supply chain experience
- Knowledge of planning, material master, logistic, customer service and distribution in FMCG
- Innovative mindset, crisis management, project management, change management, knowledge management, technology and data management, quality mindset, global mindset, influencing, analytics and problem solving, decision making, compliance orientation, business case development, and drive for continuous improvement
- Having Flexibility and ability to adapt to an ever- changing supply chain environment and organization development driven
- The experience of with SAP ECC, SAP BW, SAP APO, EDI, CPFR and related field, sales, marketing, e-commerce, customer service, and call center environment will be an advantageCustomer Service
- Bachelor’s Degree in Supply Chain Management, Engineering, Business Management or related technical field
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Customer Supply Chain Manager Job Description
Job Description Example
Our company is growing rapidly and is looking for a customer supply chain manager. Thank you in advance for taking a look at the list of responsibilities and qualifications. We look forward to reviewing your resume.
Responsibilities for customer supply chain manager
- Lead and or participate in departmental/divisional/cross-company projects as assigned
- Provide report-out on performance results including identification of root cause failure to meet requirements
- Ensure stock availability, timely distribution and customer satisfaction
- Ensure company policies and procedures are applied consistently across customer service employees
- Audit unit activities periodically for compliance to business procedures and workflows
- Become the subject matter expert with order entry system in customer service function
- Develop and maintain evaluating metrics
- Provide customer service data and reports to management
- Risk prevention and mitigation
- Lead the NA Print Services Supply Chain team to deliver the required cost envelop, operational performance, and customer experience of ALL print customer segments and product groups, both consumer and commercial
Qualifications for customer supply chain manager
- Analyze customer requirements and create development proposals of SC&D approaches to increase customer satisfaction and loyalty
- Work with appropriate contacts and maintain good working relationships within identified global strategic accounts
- Act as an internal advocate and point contact for global strategic customers within the Process Solutions, North American organization
- Coordinate with NA PS Supply Chain to Develop customer specific supply chain and distribution solutions
- Act as interface to commercial areas and end customers to improve supply chain service by way of developing communication channels from customer to supply chain team (delivery, back-order
- Initiate work streams to Enhance customer experience, balancing service levels, responsiveness and agility
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Customer Supply Chain Manager Job Description
Job Description Example
Our company is hiring for a customer supply chain manager. To join our growing team, please review the list of responsibilities and qualifications.
Responsibilities for customer supply chain manager
- Develop and manage strategic and scaled, effective outsourcing partnerships and solutions
- In alignment with HP’s critical objective of expanding into the A3 copier market, deliver A3 excellence and solution and manage the integration of the Samsung print business into the Americas service supply chain
- Enable services growth (Spare Part Sales, MPS, multi-vendor) through capabilities development and pursuit support
- Translate direct customer and operational insight into E2E improvement strategies, plans and actions
- Create a high performing services culture by recruiting and developing strong talent
- Contribute to overall Global Supply Chain and Americas Support and Service strategic definition and direction
- Lead Print Services Supply Chain Vertical financial results and inputs to flash and budget processes
- Lead the collaborative logistics planning process with our customers on all strategic customer supply chain initiatives
- Develop and implement successful project plans to drive and realize the strategic initiatives at the operational level and monitor for value
- Improve promotion performance through analytics and innovation
Qualifications for customer supply chain manager
- Maintain metrics for tracking supply chain performance, at a customer level that includes but is not limited to on-time delivery, BO status, service and quality levels
- Transform supply chain and distribution processes and execution to assure fulfillment of customer needs at the highest level – “customer first”
- Develop customer specific supply chain distribution solutions achieving a competitive ad-vantage for our top global strategic accounts and specific key accounts
- Scope of People Responsibility
- Support North American Customers and a number of GSA’s
- Cooperation Internally& Externally