Customer Consultant Resume Samples

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J Fahey

Janick

Fahey

14802 Abbott Mall

Houston

+1 (555) 773 0071

14802 Abbott Mall

Houston

Phone

p +1 (555) 773 0071

Experience Experience

Boston, MA

Customer Consultant

Boston, MA

Heller-Upton

Boston, MA

Customer Consultant

As part of the Regional Leadership Team, provide strategic sales growth direction to drive sales, geographic expansion and increase market share in all Branch locations through your involvement on Impact Reviews and key customer meetings within Honeywell’s Ecosystem consisting of: End Users, Contractors, Suppliers, and Consulting Engineers, etc
Business relationships: actively sees outs, plans and leverages internal and external relationships to drive business for HBS. Establishes strategic relationships or a vision for developing a committed customer. Networks internally with HBS (Honeywell Building Solutions) and other Honeywell business groups to achieve full customer satisfaction with the best internal resources
Create and define the specific solution engagement plan for the portfolio with the holistic customer engagement plan owned together with the account manager; main focus on research office as primary owner of the relationships and value
Continuously analyze accounts to identify up-sell opportunities in order to grow total revenue base, and pro-actively work with the Account Manager to close them by providing technical product expertise
Demonstrate all solutions in portfolio to expert end-users and explain ongoing value to senior leadership, at a feature level comparison against all competitors
Work with account team on major subscription contracts renewal negotiations; provide analysis on customer environment and value perception, and prepare value story presentation
Responsible for coaching and developing the sales team to grow the service business, in collaboration with their sales managers

San Francisco, CA

Customer Consultant Engineering

San Francisco, CA

Zieme-Wilkinson

San Francisco, CA

Customer Consultant Engineering

Create and execute on the solution/product penetration plan in territory
Align territory and account solution portfolio plan with holistic territory/account plan
On-going customer engagement, monitoring customer value to ensure renewal growth and minimise attrition risk
Support account team in the demonstration of solutions value and ROI in support of renewal negotiations. Together with AM, prepare tailored customer value stories to support renewal negotiations
Focused on total renewal growth (i.e. retention and price uplift)
Uncover up-sell or cross-sell opportunities in order to grow total revenue base, pro-actively working with AM and SSM in the maturing of these opportunities
Align the specific solution engagement plan for the Solution portfolio with the holistic customer engagement plan owned by the account manager

present

Philadelphia, PA

Customer Consultant Engineering Dach

Philadelphia, PA

Graham-O'Connell

present

Philadelphia, PA

Customer Consultant Engineering Dach

present

Manage relationships with key customer (A&G and Corporate) stakeholders including senior managers and economic buyers and researchers
Expand portfolio sales opportunities from primary academic to adjacent market segments-corporate, government, economic development orgs. etc
Systematically monitor and analyze usage at customer and regional levels against targets, develop mitigating actions where usage is not meeting objectives
Can be depended upon by manager and peers for technical or professional advice
Identify new contacts and product users. Turn them into product advocates
Promote a strong sense of urgency for reaching goals
Encourage cooperation between all members of the team.

Education Education

Bachelor’s Degree in Engineering

East Carolina University

Bachelor’s Degree in Engineering

Skills Skills

Deliver exceptional customer value to customers by being knowledgeable about the customer service billing system as well as products and services
Basic industry and market knowledge
Strong PC Skills and professional telephone etiquette
Strong communication and influencing skills with the ability to influence and challenge credibly to drive real change
Ability to handle challenging customer issues and customer conflict situations with a professional and calm demeanor
Strong computer skills with a working knowledge of Microsoft applications (Word, Outlook, Excel, PowerPoint, etc.)
Excellent communication skills and ability to personalize responses to complex issues
Strong analytical skills with an ability to understand the key issues and take action
Excellent knowledge of our customer journey, product and processes
High sense of personal ownership, self motivation and a proven ability to work unsupervised

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15 Customer Consultant resume templates

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Customer Consultant Books Resume Examples & Samples

You are responsible for monitoring of customer value to ensure increasing value and minimize attriction risk
Support account team to demonstrate product value and ROI in support of renewal contract negotiations. Together with AM, prepare customer specific renewal value stories for renewal negotiations
Focused on total renewal growth (so retention and price uplift)
Uncover up-sell or cross-sell opportunities both within books offering, but also considering other product lines, in order to grow total revenue base, and pro-actively share with AM
Align the specific solution engagement plan for the specific solution/product portfolio with the holistic customer engagement plan owned by the account manager
Ensure successful implementation and adoption of solution at customers: ensure delivery pf appropriate training (self, via 3rd parties, via on-line offerings) in line with customer engagement plan. Coordinate with global customer support team (in operations)
Identify new contacts and products users. Turn them into product advocates
Can demonstrate all solutions in portfolio to expert end users, at a feature level comparison against all competitors
Trusted Advisor to the customer – in-depth knowledge of their very specific research workflow and how they extract value from our solution
Build out network with a given customer – look for additional groups that would benefit fro
Work on pre-renewal value stories, based on usage and user experience in previous year and post sales activities like library welcome kits, set clients up for alert e-mails, coordinate product update alerts and provide usage reports

Customer Consultant Resume Examples & Samples

All kind of customer problems / requests need to be analyzed and answered
Machine issues must be previously assess, in cases as mechanic or electric issues
Customer consulting on phone; by mail as well partially travels to our customers
Sale of service products like spare parts, maintenance contracts, training, on-site service
Calculation of service offers and forward to customer
Elaborations of spare part kits
Work outs customer complaints
Follow up on service projects like machine modifications and upgrades
Working in close cooperation with headquarter
Schedule of the service engineers
Other tasks assigned by the supervisor

Mobility Customer Consultant Resume Examples & Samples

Act as the one point of contact for employees on mobility policies, to ensure understanding of the policies and delivery of all mobility services. Perform routine assignment allowance calculations and reconciliations, investigate and respond to queries from associates regarding pre-assignment, on assignment and post assignment mobility activity and transactions
Coordinate the delivery of all services supporting their assignees including LOU explanation, assignment allowances and provisions, immigration, relocation, payroll instructions, tax preparation, Assignee Portal support and any other questions an assignee may have throughout assignment lifecycle. Execution based on assignment structure, employment arrangement and assignment setup. Evaluate individual mobile employee issues that require special handling and recommend appropriate resolutions including policy exceptions
Coordinate with Global Mobility Consulting team and vendor partners on management of assignment data and system data integrity for all downstream processes
Manage Salesforce (case tracking system) queue retrieval and reassignment, International Assignment business process, payroll set-up and instructions, consistency and compliance with the Global Mobility Policy, ad-hoc data requests, metrics auditing, management of on-assignment HR management system and LINK-E (mobility system) data changes
Exposure to an international client group of all levels of the organization
A manifold challenge in which you can further build a versatile and rounded profile
Being part of a newly born team that will add measurable value for the Company with room for your ideas and process improvements
Communication: Develop open, effective communication practices across the organization to improve individual and business achievement and performance, i.e. demonstrate effectiveness in written and verbal communication. Develop and reinforce clear, consistent key messages. Seek input from key stakeholders. Share information openly and honestly and facilitate dialogue. Incorporate research into planning decisions
Consulting: Help customers solve business problems through diagnostic thinking, effective questions and creative thinking. Manage expectations and build strong collaborative win-win relationships with partners to deliver key goals, i.e. gather appropriate information through skilful questioning and listening. Help customers identify the right solutions to business problems and change management challenges. Contract specific deliverables and deadlines with internal clients, based on effective diagnostic studies. Manage client expectations effectively
Project Management: Discipline of carefully projecting or planning, organizing, motivating and controlling resources to achieve specific goals and meet specific success criteria
Needs Assessment: Knowledge of procedures used to assess information needs; includes ability to assess information needs and evaluate effectiveness against Company standards
Vendor management: Ability to evaluate and ensure that vendor performance meets or exceeds defined performance standards and adheres to overall Company policies and procedures
Customer Focus: Focus on understanding customers´ requirements. Build and maintain effective relationships with customers by gaining their trust and respect and by leading customers to new insights and perspectives, i.e. collaborate with the customer to identify and maintain focus on their needs. Deliver on all commitments in a timely manner. Monitor customer satisfaction; ensure the ‘voice of customer’ is understood by the HR team. Gain respect of customers through consistently engaging them around relevant issues and meeting commitments
Mobility Knowledge: Preferably gained through partnership in a deep technical role with extensive knowledge in one or more of the following areas: Mobility, Payroll, Immigration, international Compensation and Benefits, Talent Management, Customer Service / Consulting, Relocation Management

Customer Consultant Resume Examples & Samples

Trusted advisor to the customer – in-depth knowledge of their very specific research workflow and how they extract value from our solution
Build out network with a given customer – look for additional groups that would benefit from product and get them on to use
BA/BS in science or business/marketing; Master’s degree a plus
Minimum 2-3 years of conceptual sales experience or similar commercial background, including customer engagement and driving customer adoption
Deep understanding of researcher workflows in the academic segment
Communication skills – both written and spoken

Customer Consultant Engineering Dach Resume Examples & Samples

Manage relationships with key customer (A&G and Corporate) stakeholders including senior managers and economic buyers and researchers
Own the post-sales & implementation process
Ensure successful adoption at customers
Trusted advisor to the customer – in-depth knowledge of the full lifecycle and major economic and policy issues driving university behavior and needs
University degree, preferably in Engineering
Promote a strong sense of urgency for reaching goals
Follow through on commitments to ensure they are successfully completed and goals are achieved
Can be depended upon by manager and peers for technical or professional advice
Are able to resolve technical issues or questions quickly and effectively
Encourage cooperation between all members of the team
Identify ways for further collaboration across teams
Researcher background (can be in academia) in specific domain
Experienced in working in an international matrixed organization
Frequent travel required (50%)

Customer Consultant Resume Examples & Samples

Knowledge of financial services industry and preferably General Insurance sales
Understanding of regulatory restrictions / standards
The ability quickly build rapport, credibility and develop relationships with clients remotely
Commercial acumen with knowledge and interest in General Insurance wealth protection, investment and Kiwi Saver products
The ability to develop and present proposals and recommendations to win and retain business
A sales-oriented approach with strong service and work ethic to achieve targets
Strong numeracy skills and be capable of understanding relative product and portfolio performance
Knowledge of direct, digital and database marketing (would be desirable)

Customer Consultant Resume Examples & Samples

4+ years of sales or offering management experience
Consultative selling - turning technical features/ functions into value for the customer
Proven experience for driving sales initiatives
Demonstrated ability to communicate concepts/market trends to internal and external customers; e.g. customer specs, white papers, trade shows, etc

Customer Consultant / Life Sciences, Reaxys Resume Examples & Samples

You are responsible for training chemists, medicinal chemists, science librarians, and information professionals with the goal of maintaining and building Reaxys sales and insuring customer satisfaction
Create and execute a territory plan, maximizing time and account penetration with top tier accounts
Develop a strong understanding of competitor landscape and be able to position our product with a strong value story
Develop a deep understanding of customer segments, their unique market issues and translate how our information and tools can help provide solutions to meet their current needs
Become a key expert on specific research workflow and drug discovery processes to be able to bring a global reference to customers
Provide continuous feedback to product and marketing teams; participate in projects to help accurately assess market conditions and provide strategic initiatives for new product development, including customized solutions

Customer Consultant, RF West Resume Examples & Samples

Can demonstrate all solutions in portfolio to expert end-users, at a feature level comparison against all competitors
Have used information products in product portfolio, or else similar products
Experience demonstrating/instructing on the use of software and information tools

Customer Consultant Core Products, Midwest Resume Examples & Samples

You are responsible for customer satisfaction and for ensuring value and use of the Elsevier core products portfolio and for renewal revenue growth and maximizing customer retention
Act as a trusted advisor to the customer by providing in-depth product training, support and guidance directly aligned to the specific research workflow and customer objectives to ensure our solutions positively impact their research outcomes
Identify, support and develop champions and advocates within the customer environment. Ensure that they communicate the impact our solutions on the research outcomes

Customer Consultant Core Products Resume Examples & Samples

Drive the inculcation of Elsevier core solutions into the researcher workflow for customer in the territory
Other duties as required
Experience working within a research or scientific environment strongly desired
Strong communication (verbal including on-line delivery and written) and presentation skills Background working within a complex matrix of internal and external stakeholders is helpful
Experience using complex enterprise software tool would be desirable
Background in customer engagement and driving customer adoption
Experienced in working in an international matrixes organisation is helpful
A passion for customer engagement, drive, enthusiasm and energy is a must!

Customer Consultant Resume Examples & Samples

Sales of maintenance contracts for HVAC and Fire and Security installations in buildings
Sales focus on both new and existing customers
Customer visits and negotiations
Provide competitive insight and trends in support of sales pursuits
Participate in promotion as an expert in selling of service maintenance contracts through participation in industry forums, webinars and customer seminars
Provide tailored solutions and value propositions
Provides coaching to other members of the Sales Team as it relates to their technical expertise
3-5 years’ experience with service maintenance contract sales
HVAC / Fire and Security business knowledge preferable
Ability to seek out and assess new opportunities
Balance and persistence in customer follow-up
Can anticipate future trends accurately
Fluent Dutch and English

Senior Customer Consultant Resume Examples & Samples

Degree in Electrical Engineering or equivalent in similar domains
7 – 15 years’ of Technical Solutions & Sales experience with airport customers (preferably on Airside / Power)
Track record in engineering solutions with Airport Stakeholders, General Contractors and Consultants across ASEAN

Customer Consultant Resume Examples & Samples

Establishing and building credibility
Developing and sustaining strong customer relationships
Articulation of value and demonstrate of solutions that map to customers’ needs
Demonstration of strong verbal and written communication skills
Identification of customer issues and successful resolution
Demonstration of tenacity, experience and positive attitude
Delivers consistently to bottom-line results for HBS
Management of time and demonstration of self discipline
Demonstrates compelling persuasion and questioning skills
Utilization of effective problem solving skills
Basic industry and market knowledge
Understands the life cycle value proposition of HBS and its’ offerings
Understanding of the customers’ business and organization
Financial and business acumen
Understands customers’ decision-making processes, buyers, and influences
Knowledge of HBS processes, contract terms and conditions

Customer Consultant Resume Examples & Samples

University degree, post doc or librarian background would be ideal, researcher background would be an advantage
Have used products in product portfolio, or else similar products
Background in customer engagement and driving customer adoption (minimum of 2 years)
Fluency in English and German
Deep domain knowledge

Senior Customer Consultant Resume Examples & Samples

Customer consultant is responsible to lead the sales team with the Airport vertical market - to build the sales funnel (Install/Service) for short/medium/long sales cycles, and ensure and enforce diligent use of sales tools such as Salesforce.com, and to promote organizational best practices such as Pursue/No-pursue, bid/no-bid, impact reviews and account reviews
Customer consultant is responsible for leading strategic pursuits - including landside pursuits (BMS, Security, Internet of Things, Connected Buildings, Connected Passengers, etc.), by leveraging knowledge of Honeywell solutions, industry trends and drivers, the team's strengths, and by partnering with Honeywell Global Airports CoE on Airside pursuits
Customer consultant is responsible to identify, win, and retain new customers, built trust-based relationships (Up to C-Level), Develop and sell differentiated solutions, pursue the right ops with the right solutions and right customers
Customer consultant is responsible for all orders in the Airports vertical market - accurately forecasting and achieving orders commitments and growing gross margin Year over Year
Customer consultant is responsible for early stakeholder engagement - Influence designers and consultants by meeting regularly, understanding long term vision, and employing consultative selling techniques to sell differentiated solutions while promoting maximum Honeywell content. In addition, customer consultant is responsible to improve the win rate year over year, and execute and achieve Annual Operating Plan
Customer consultant is accountable to lead regional airports pursuits and coordinate with local sales, operations and support teams
Customer consultant is responsible for fostering strong relationships; by building trust-based relationships both within the organization (including cross-functional strategic business units, functional leaders, Global Airport Centre of Excellence, District Leaders and their respective teams, Aerospace, supply chain, and Senior Leadership, as well as external customers including all stakeholders in the aviation stakeholder community; end users, designers, consultants, main contractors, and industry organizations
This position is the focal point for all pursuits, marketing activities and strategy development for the Airports Vertical in the region
Customer consultant is responsible for establishing vision and strategy that guide the team: Contribute to development of Annual Operating Plan (AOP) and Strategic Plan (STRAP), develop and execute a strong management operating system (MOS), prioritize sales efforts and limited resource allocation based on industry needs/drivers and economic realities
Customer consultant is responsible for aligning the regional strategy with global strategy: Align with global teams and leadership to share knowledge and best practices with greater Honeywell organization, and to ensure best-of-breed solutions are being imported into the region
Customer consultant is responsible for awareness and presence of Honeywell in the region: Work closely with marketing organization to create awareness of Honeywell solutions in the Vertical and maximize Honeywell's share of wallet across the airport ecosystem
5 years sales & marketing experience
5 years of industry related sales, strategic marketing and/or business development experience
MBA or Engineering Degree preferred
Successful experience working with a geographically dispersed sales team
Proven ability to work and sell within the airport vertical markets
Strategic Planning: Ability to define the problem/issue and marketing research objectives, charter and resource marketing research effort to create winning business strategies
Strong Coaching and Influencing Skills: Ability to work in a highly matrixed organization and influence other members of leadership team without formal authority
Willing to travel as necessary throughout the Region - up to 50% plus

Customer Consultant, Core Products Resume Examples & Samples

Provide customer feedback to product and marketing teams and plans to help direct marketing efforts in meeting strategic sales objectives
Minimum 2-3 years of customer engagement and driving user adoption of products and services
Experienced in working in an international matrix organization
Influencing skills – at executive and end-user level

Customer Consultant Resume Examples & Samples

You are responsible for customer satisfaction and for ensuring value and use of the Elsevier core products portfolio and for collaborating with the account managers to ensure renewal revenue growth and maximum customer retention
Bench mark, set targets, and systematically monitor usage with the customer, develop an action plan where usage is not meeting targets
Coordinate to ensure delivery of monthly usage reporting provided by the central usage team to key customers (including trend analyses)

Customer Consultant Resume Examples & Samples

Talks to customers over the phone, email, online chat or social media to resolve their questions or concerns
Maintains and updates customer information as necessary
Calmly attempts to resolve and de-escalate any issues
Responds to requests for assistance and/or possible processing of credit card authorizations
Tracks call-related information for auditing and reporting purposes
Upsells to customers as necessary
High School Diploma or GED required; college degree preferred
Customer service experience a plus
Familiarity with Microsoft Windows, Word, and Excel applications
Bilingual language skills a plus
Stellar customer service skills – and an overwhelming desire to make lives better, one interaction at a time
Strong listening/comprehension skills
Conversational, patient and confident, with a positive attitude

Customer Consultant Salesforce Resume Examples & Samples

Help our clients understand how to best leverage Salesforce and related technologies through the creation of blueprints, roadmaps and governance structures
Focus on problem solving and high paced value creationfor our clients; using the Salesforce platform to deliver business value and support future growth through ‘new’ digital, cloud, and next generation technologies
Providing Program and Project Services focusing on ‘new IT’ methods and tools (e.g. Agile/ Scrum, DevOps, Design Thinking) in combination with Accenture’s proprietary Salesforce implementation methodology
Be at the forefront of the Digital Revolution; shaping and contributing to Accenture strategy and thought leadership for Resources clients around large-scale IT transformation and next generation technologies
Strong interest and willingness to build your skills (leveraging our industry leading training capability) in Salesforce and Salesforce ISVs such as Cloudsense, CallidusCloud, Apptus, Pros, Zuora, Chameleon, Thunderhead, Ciphercloud, RemedyForce and ServiceMax
Understanding of the SaaS and PaaS value propositions and a desire to grow into a thought leader in this area
A demonstrated ability to identify opportunities for value creation based on core understanding of CRM
Ability to effectively communicate the implications of complex technical concepts to senior, non-technical audiences
Experience at leading complex programs and projects

Customer Consultant Resume Examples & Samples

Develop new construction opportunities across lines of business with traditional and new offerings through understanding of market trends, key players in the market and next generation technologies
Maintain and Achieve an individual sales quota
Responsible for development and execution of sales strategies to meet annual orders goal
Responsible for achieving Annual Operating Plan (AOP) targets
Responsible for coaching and developing the sales team to grow the construction business, in collaboration with their sales managers
Provide sales leadership for selected Regional pursuits and opportunities
Execute new HBS Solution offerings and implement key business initiatives
Leverage strength of HBS by utilizing available resources outside the Region, while aligning corporate sales and marketing initiatives to Region strategies
8 years selling within the competitive construction industry, strategic marketing and / or business development experience
MBA or Engineering or Business Degree
Successful experience leading a geographically dispersed sales team
Proven ability to work and sell across various diverse markets
Creative, decisive, high energy and ability to energize and inspire others

Customer Consultant Academies & Governments & Latin Resume Examples & Samples

Manage relationships with key customer stakeholders including senior managers and economic buyers. Regional manager (RSSD) may assign Senior CC to complex engagements to supervise or personally conduct customer engagements
Actively supervise complex engagements as assigned by Global Director of Sales or Regional Sales Director
Uncover up-sell or cross-sell opportunities in order to grow total revenue base, and pro-actively share with AM and SSM
Expand portfolio sales opportunities from primary academic to adjacent market segments-corporate, government, economic development orgs. etc
Take lead in coordination of product, academic relations, marketing, and other Elsevier internal teams in client interactions where required on complex engagements to ensure renewals and drive upsells
Demonstrate all solutions in portfolio to expert end-users and explain ongoing value to senior leadership, at a feature level comparison against all competitors
Further, develop and drive ROI and value arguments vs. internal solutions, competing platforms, and the costs of inaction
Deep understanding of researcher workflows in corporations, particularly life science, chemical, high tech is preferred
Experience instructing on the use of software and information tools
Experience in working in an international matrixed organization, 2 years of relevant commercial experience in selling within a sales organization,
Strong communication (verbal and written) and presentation skills in English and Spanish, self-starter mentality combined with an eye for detail and a commercial attitude

Customer Consultant Resume Examples & Samples

Lead sales strategy for HBS District core business Security initiative
Responsible for coaching and developing the sales team to grow the security business, in collaboration with their sales managers
Manage the staffing, performance management, goal alignment, career planning, employee development, training, salary administration, and reward and recognition processes to ensure adequate, competent, and motivated resources are available to achieve the planned results within planned costs
Bachelor degree in Engineering, or Business Administration

Customer Consultant Resume Examples & Samples

Responsible for coaching and developing the sales team to grow the service business, in collaboration with their sales managers
Lead the sale team to sell service maintenance contracts to non-contracted customer base
Work closely with account managers and service operations leaders to grow services contract base
Execute new HBS Service offerings and implement key business initiatives

Customer Consultant Academic Resume Examples & Samples

Uncover up-sell or cross-sell opportunities in order to grow total revenue base, and pro-actively share with sales
Expand portfolio sales opportunities from primary academic to adjacent market segments-corporate, government, economic development orgs
Create and define the specific solution engagement plan for the portfolio with the holistic customer engagement plan owned by the account manager; main focus on research office as primary owner of the relationships and value
Coordinate to ensure delivery of monthly usage reporting by central Usage team to key customers (including trend analyses)
Trusted advisor to the customer – in-depth knowledge of the full research lifecycle and major economic and policy issues driving university behavior and needs
Masters degree preferably in a Science related field, a researcher background could be beneficial
Background in customer engagement and driving customer adoption is required
Strong communication (verbal and written) and presentation skills in English, self-starter mentality combined with an eye for detail and a commercial attitude

Customer Consultant Resume Examples & Samples

Provide customers with high-quality parts in a timely manner in accordance with the customer’s demand
Assist the director and service engineers to promote service contract projects to customers, and promote Solution business and energy-saving products according to the customer’s needs
Submit relevant information and work plans as required
Collect and feedback user information, equipment information, and competitor information
Continuously improve professional abilities while increasing customer satisfaction
University specialist degree or above in mechanical engineering
Good communication and presentation skills, with sales potential
Good work ethic, attention to detail and good execution abilities
At least 2 years of work experience

Customer Consultant Resume Examples & Samples

Response on service order
Discover customer need and give feedback to service operation team
Coordinate with the other department for internal process ie. Credit team, legal team and business support
Bachelor's Degree in Mechanical / Electrical Engineering or any related field
At least 2 years of experience in Sales , Service & Maintenance
Having knowledge of Air conditioning background
Good command of English and computer literacy
Good personality and communication
Possess a car with valid license

Customer Consultant Resume Examples & Samples

Coordinates service resources
Schedules personnel, materials, sub-contractors and equipment based on project needs, skill sets, and availability
Live updation of service tool for all service related activities including costing/quote etc
Interacts and communicates with all HVAC customers for AMC renewals
Helps the Service Manager in maintaining customer satisfaction by investigating customer concerns, routing them to the assigned staff and responding to special requests
Coordinates operations interaction with the Parts Department and Acquisition (quotes), as necessary
Handling warranty claims w.r.t part identification
Interact and resolve any technical clarification vis-à-vis quotes issued
You would be a team member with front line responsibility for identification of replacement parts on all vintages of Trane HVAC equipment. In this role, they are often responsible for selecting expensive service parts. They must accept this responsibility and understand the consequences of their decisions
Required to respond professionally and courteously to all customer parts identification inquiries and have the ability to prioritize incoming requests by level of urgency
Required to problem solve, on the telephone, under pressure situations
Required to work effectively within Trane Company organizations, co-workers and with outside Vendor / Supplier organizations, to obtain parts identification support necessary for providing timely responses to customers
Your work is performed in an engineering environment using computer tools and product knowledge
You must exhibit skills to quickly and efficiently view parts lists, part numbers, part attributes, bill of materials using WebCATS, PRIDE, Mercury and other business unit systems
You should be Personal Computer literate within a Windows environment. Familiarity with Microsoft Office products (Excel, Word, PowerPoint) software desirable. MS Exchange is the communication tool used in the office environment
Order entry to factory in oracle based tool
Ensure that each job has the budgeted sales and cost details by revenue stream
Identification of parts for CAMC/W/sales
Parts costing-arriving at the landed cost with related factors in DFSD & proposal generation
AMC / proactive quotes costing & proposal generation
Evaluate the service report and arrive at the scope of work for repair quotes
Follow up for third party vendor quotes
Interact and resolve any technical clarification vis-à-vis quotes issued with customers/Sales
Update DFSD tool from data point of view
Order entry to USA (pride & E-post), Non-pride (E-post) and Epinal (mercury/excel)
Tracking of parts in USA, Epinal & China
Updating FF, CRM on the status
Obtain credit approval for quotes/orders
OA & PI issuance for orders
PI issuance for offshore through legal
Generate reports from DFSD on need basis for regions
Parts sales forecasting for the region w.r.t. offshore orders
Identify with parts source wise and arrive at compatible part by trial & error/experience
Parts Sales forecasting for all regions
Assist the team on any escalation issues
Identify source of procurement when parts not available in US/Epinal
Liaise with factories for escalation issues
Liaise with ILCs for faster deliveries/better lead times
Arrive at special costing for high value items like compressors, motors etc
Liaise with third party vendors for better pricing (for Trane Care Offerings)
Provide ZMs/ASMs with pricing support for ATB & Adiabatic offering
Reconciliation with Finance for month sales/orders
Provide data support for reporting to CRM incl. sales/orders/backlog
Look at the overall data quality of DFSD-add SSEs, facilitate access, provide training etc
Perform analysis for various service related activities
Load templates in DFSD as per variations in entities/formats/information etc
Promote team to identify more compatibility with China sourced parts to achieve savings

Customer Consultant Resume Examples & Samples

Customers: Exhibits extensive knowledge of the customer’s business, strategic drivers, financial requirements and is able to discuss and leverage strategic business value in conversation at the highest levels of the organization; should pursuit > €50K opportunities and in most of the cases above 150 K€
Opportunity discovery: discovers at an early sales stage a business opportunity for integrated HBS portfolio concerning BMS, Energy efficiency, HVAC, Security, CCTV, fire detection in the most integrated approach. Connected services and solutions (IoT) cloud based
Sales process: proactively leads, manages and executes the disciplined sales process from start to finish, anticipated customer needs and requirements ensuring that they are met every step of the way from sale to execution, acts as team leader internally and externally during the entire sales process
Business relationships: actively sees outs, plans and leverages internal and external relationships to drive business for HBS. Establishes strategic relationships or a vision for developing a committed customer. Networks internally with HBS (Honeywell Building Solutions) and other Honeywell business groups to achieve full customer satisfaction with the best internal resources
Results: Profitable growth and focus on new opportunities and new customers
Energy, Mechanical, Telecommunications Engineer with very oriented profile to IoT, Cloud and Big data
Five+ years of business selling experience within connected services and solutions (IoT, BI, Big Data, Energy Management) BMS, HVAC, Security and Integrated solutions
Proven experience prospecting for opportunities within end users and/or engineering companies
Extensive customer expertise within Healthcare, Commercial, Pharmaceutical and CIP vertical markets
BMS knowledge will be much appreciated
Previous experience in Engineering and estimating will be much appreciated

Customer Consultant Resume Examples & Samples

High School diploma or equivalent
You must have at least (2) years customer service experience (call center environment is preferred)
You must be able to type a *MINIMUM* of 40 words per minute
Strong PC Skills and professional telephone etiquette
Ability to multi-task (type while talking to customers)
You must demonstrate EXCELLENT written & verbal communication skills
You must have a proven track record of reliability and customer focus

Customer Consultant Engineering Resume Examples & Samples

Create and execute on the solution/product penetration plan in territory
Align territory and account solution portfolio plan with holistic territory/account plan
On-going customer engagement, monitoring customer value to ensure renewal growth and minimise attrition risk
Focused on total renewal growth (i.e. retention and price uplift)
Uncover up-sell or cross-sell opportunities in order to grow total revenue base, pro-actively working with AM and SSM in the maturing of these opportunities
Align the specific solution engagement plan for the Solution portfolio with the holistic customer engagement plan owned by the account manager
Stay abreast of development in field and market segment, and share with Elsevier. Active thought-leader in the domain in the specific territory
Master in Engineering
Ideally an engineer with experience in engineering workflow management
Familiar with online applications within the Engineering domain, experience with products in product portfolio an advantage
Successful track record in customer engagement and driving customer adoption (minimum of 2 years)
Frequent travel required (30%)
Expertise to program manage complex matrix of internal and external stakeholders

Customer Consultant Resume Examples & Samples

Being able to deal with challenging customers who are in dispute with Standard life
Managing conflict and remaining professional when engaging with customers
Making sure all relevant evidence is gathered from the customer and key stakeholders to assess contractual terms and conditions
Consider all the facts to reach a decision independent of the business
Individual responses prepared addressing all areas of concern
Complaint files are fully compliant to satisfy internal/external audit and the regulator
Build and develop valuable relationships with internal and external stakeholders
Complaint trends/risk incidents are recognized, recorded and action taken to engage senior managers
Apply regulatory technical expertise for complex complaints to reach a decision independent of the business
Quality assure complaints to ensure we get it right first time and we are meeting regulatory standards
Collation of reporting to meet both regulatory and internal reporting requirements
Drive improvement to the overall Customer Experience by effective analysis and reporting of complaints data
Strong communication and influencing skills with the ability to influence and challenge credibly to drive real change
Minimum of 5 years working experience in a customer facing environment
Excellent communication skills and ability to personalize responses to complex issues
High sense of personal ownership, self motivation and a proven ability to work unsupervised
Strong analytical skills with an ability to understand the key issues and take action
Excellent knowledge of our customer journey, product and processes
Demonstrated experience of delivering to tight timelines and self-managing workload in a dynamic environment with changing priorties

Senior Operations Engineer Customer Consultant Resume Examples & Samples

Manage multiple medium scale nation-wide projects from concept to realization involving individuals from multiple departments and disciplines
Communicate project status updates, schedules, risks, and changes to customer leadership concisely and consistently
Assess and document the current state of customer supply chain processes while identifying potential improvement opportunities
Recommend and implement solutions to simple or complex projects after performing significant engineering analyses utilizing; but not limited to, the following tools: work measurement (time study) and statistical analyses
Develop basic to medium sized project plans. These plans will include action steps, schedules, etc. to enhance ability to deliver quality projects on-time and within budget
Performs and deploys work measurement techniques; inclusive of time and motion studies. Develop discrete labor standards, validate accuracy, and implement with employees and load within the software
Train customers across all levels of an organization on various software operations and Standard Operating Procedures
Willingness to take over manual tasks (roll up their sleeves) with or without assistance to ensure job is completed correct/on-time
Build strong customer relationships and achieve buy-in for consulting benefits
At least 3 years engineering experience
Distribution or warehousing experience

Customer Consultant Resume Examples & Samples

Customer Service or Marketing/Sales experience desired
Strong interpersonal, verbal, listening and communications skills
Strong customer service skills, customer focused
Effective written communication skills and attention to detail
Dependable, punctual, positive attitude
Strong computer skills with a working knowledge of Microsoft applications (Word, Outlook, Excel, PowerPoint, etc.)
Ability to handle challenging customer issues and customer conflict situations with a professional and calm demeanor
Ability to make decisions without direct supervision
Stand for long periods of time
Demonstrate Our Value behaviors of Safety First, Unquestionable Trust, Superior Performance and Total Commitment
Deliver exceptional customer value to customers by being knowledgeable about the customer service billing system as well as products and services
Engage with customers and assess opportunities for sales and service while promoting value added products and services
Provide back-up support and assistance to customers using kiosk for payment options
Demonstrate outstanding team building skills to meet and exceed assigned goals
Interact with other departments to satisfy internal and external customers
Perform operational tasks to maintain audit-ready status in office at all times
Process and prepare paperwork for recordkeeping and report generation

Customer Consultant Resume Examples & Samples

Manage relationships with (key) A&G customers (and Corporate) stakeholders including senior managers and economic buyers and researchers
Continuously analyze accounts to identify up-sell opportunities in order to grow total revenue base, and pro-actively work with the Account Manager to close them by providing technical product expertise
Expand portfolio sales opportunities from primary academic and government to adjacent market segments such as corporate, economic development orgs. etc
Lead in formulating the customer specific ROI
Take lead in coordination of product, academic relations, marketing, and other Elsevier internal teams in client interactions where required on complex engagements to ensure renewals and drive upsells – particularly in relation with the governmental evaluation bodies in Italy & France
Create and define the specific solution engagement plan for the portfolio with the holistic customer engagement plan owned together with the account manager; main focus on research office as primary owner of the relationships and value
Own the post-sales & “implementation” process (i.e. training plan, addressing clients’ requests and potential issues, etc.)
Deliver successfully the onboarding program for new customers and ensure their successful adoption via further roll-out within their organization
Identify new contacts and product users. Turn them into product advocates
Monitor economic buyer and other key stakeholders value perception at key strategic accounts, proactively address customer issues within Elsevier and advocate for customer when required
Systematically monitor and analyze usage at customer and regional levels against targets, develop mitigating actions where usage is not meeting objectives
Monitor (and occasionally ensure delivery) of usage reporting to key customers (including trend analyses) but rather analyze the value delivered
Understanding national and international landscape of research universities and global competition drivers
University degree – experience with Information & Data Management / Computer Science - MBA is a plus
Strong analytical and communication skills
Ability to resolve technical issues or questions quickly and effectively
Encourage cooperation between all members of the team – strong team spirit & drive
Researcher background (can be in academia) in specific domain is a plus
Fluency in Italian (/ French) and English

Customer Consultant Telehealth Resume Examples & Samples

University degree and minimum 5 years of professional experience in clinical programme/project management, and the deployment of clinical services. Preferably Care Coordination and TeleHealth solutions and services
Experience in managing clinical evaluation projects
Strong clinical background and the ability to effectively leverage that expertise whilst working with customers / users, when implementing the Philips TeleHealth offering. This also includes an excellent medical domain knowled
Proven track record in managing large-scale clinical investigation programs. Ideally in the field of Care Coordination and TeleHealth
Outstanding communication skills in German, English (written and spoken), and the ability to professionally represent Philips towards the customer

Customer Consultant Engineering Resume Examples & Samples

You are responsible for customer satisfaction and for ensuring value and use of the Elsevier Engineering products portfolio and for renewal revenue growth and maximizing customer retention
Drive successful implementation and adoption of the solution portfolio in your territory
Uncover, analyze, and upsell opportunities at the account, plus support the account team with the preparation of tailored renewal value stories, including demonstration of product value and ROI
Ensure successful implementation and adoption of solution at customers; ensure delivery of appropriate training in line with customer engagement plan

Voice of Customer Consultant Resume Examples & Samples

Be a self-directed leader with a passion for customer experience and process improvement
Continuously learn and both educate and infuse others with a passion for customer experience and process improvement
Understand the intent of ideas and influence leaders with analytics as well as emotional connection to ideas
Influence and collaborate with cross channel leadership
Demonstrate a strong global awareness of industry/ competitive trends, tools and technology that impact and/or can be leveraged to improve the customer experience
Bachelor's degree and eight years related work experience or twelve years related work experience post high school
Five years progressive management experience including leading and motivating teams and driving results
Five years of experience as an internal or external consultant
Five years process improvement experience & customer experience improvement
Five years of experience identifying and interpreting financial and statistical analyses (ROI, regression analysis)
Five years of experience designing, implementing, and managing multiple complex projects
Proven change management skills
Advanced degree, CX certification
Three years experience in process improvement methodology to achieve business objectives
Three years experience in researching data to develop informed hypothesis or to assess pilot results
Three years experience in developing and maintaining business relationships at all levels internal to the organization to achieve mutual success

Customer Consultant France & Wallonia Resume Examples & Samples

Develop a strong understanding of competitor landscape, be able to successfully position against these
On-going customer engagement, monitoring customer value to ensure renewal growth and minimize attrition risk
Support account team in the demonstration of solutions value and ROI in support of renewal negotiations. Together with AM, prepare tailored customer value stories to support renewal negotiations
Actively support the implementation of the country sales plans for the Journal Level Sales, in coordination and under the supervision of the relevant SSM
Own the post-sales process for the solution portfolio
Ensure successful implementation and adoption of solution at customers; ensure delivery of appropriate training (self, via 3rd parties, via on-line offerings) in line with customer engagement plan
Systematically monitor and analyse usage at customer and regional levels against targets, develop mitigating actions where usage is not meeting objectives
Coordinate to ensure delivery of monthly usage reporting by central Usage team to key customers
Experienced in working in an international matrixed organisation
Self starter
Driver licence