Community Support Resume Samples
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Community Support Resume Samples
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RH
R Hyatt
Rod
Hyatt
8135 Pedro Mountain
San Francisco
CA
+1 (555) 854 9215
8135 Pedro Mountain
San Francisco
CA
Phone
p
+1 (555) 854 9215
Experience
Experience
Detroit, MI
Community Support Associate, VHX
Detroit, MI
Bayer, Herman and Wilderman
Detroit, MI
Community Support Associate, VHX
- Work with the VHX support team to improve and expand HelpScout workflows for customers and sellers
- Work with the VHX community team to create instructional video walkthroughs of the VHX product for sellers
- Surface relevant enterprise leads to contacts on the VHX Business Development team
- Provide thorough testing and detailed feedback on the VHX product (live in production or in beta)
- Help manage and train our remote team of customer support agents who handle 75% of our customer support
- Create detailed VHX product documentation for both sellers and customers
- Provide fast, efficient email support to our thousands of sellers
Philadelphia, PA
Community Support Program Manager
Philadelphia, PA
Dibbert-Bauch
Philadelphia, PA
Community Support Program Manager
- Monitors clinical and administrative benchmarks in the CSW programs in collaboration with the Deputy Directors
- Coordinates and conducts initial and ongoing training for Supervisors and CSW staff
- Provides clinical and administrative coverage for CSWs in absence of CSW Supervisor(s)
- Monitors the timely assignment of CSW referrals per DBH regulations
- Evaluates employee job performance. Conducts and reviews grievances and terminations in conjunction with Human Resources and Program Director
- Provides service recovery with clients, families and community stakeholders to resolve problems in their ongoing treatment of services
- Acquires communications, automated feedback mechanisms and computer systems to collect, transmit, analyze, portray, and integrate cross-functional, programmatic, and organizational information
present
Philadelphia, PA
School Based Community Support Program Manager
Philadelphia, PA
Yundt, Funk and Kreiger
present
Philadelphia, PA
School Based Community Support Program Manager
present
- Works with the Senior Management Team to establish goals and objectives for the program
- Works with the Deputy Director to provide ongoing support to Supervisors in clinical, administrative and personnel related areas
- Assists in developing, implementing and evaluating policies and procedures in compliance with UHS, DBH and MHRS standard
- Coordinates and manages CSW Supervisors and Workers
- Assists with the implementation of program initiatives as directed by the Senior Management Team
- In collaboration with the Deputy Director, develops, implements and continually evaluates the CSW training curriculum
- Monitors services provided to clients to ensure clinical integrity and quality of services
Education
Education
Bachelor’s Degree in Social Work
Bachelor’s Degree in Social Work
Columbia University
Bachelor’s Degree in Social Work
Skills
Skills
- 5) Excellent oral and written communication skills
- 9) Ability to work independently and collaboratively with diverse groups
- Respond to support requests in a timely manner to identify key issues and feature requests
- Manage and execute day-to-day content including blog, newsletter, and in-app messaging
- Execute offline awareness events, including partnerships, contests, co-marketing campaigns
- Collaborate with engineering and business development teams to respond to and resolve product issues
- Communicate monthly data findings to internal teams to drive business strategy
- Identify and execute campaigns to promote ShopSense to key new partners and networks
- 6) Skill in problem-solving and consensus building
- 7) Skill in public speaking and training
15 Community Support resume templates
Read our complete resume writing guides
1
Community Support Manager Resume Examples & Samples
- Create and execute onboarding plans to improve performance of new publishers and retain existing community of publishers
- Identify and execute campaigns to promote ShopSense to key new partners and networks
- Manage and execute day-to-day content including blog, newsletter, and in-app messaging
- Execute offline awareness events, including partnerships, contests, co-marketing campaigns
- Collaborate with engineering and business development teams to respond to and resolve product issues
- Communicate monthly data findings to internal teams to drive business strategy
- 3 years experience in community management
- Self-motivated and passionate about building a loyal online community
- Exceptional written and oral communication skills, with ability to simplify technical solutions for non-technical clients
- Strong understanding of the blogging and social media space
- Ability to correspond with diverse users in a timely and gracious manner
- Proven ability to collect, analyze, and present data to internal team
2
Community Support Experience Specialist Resume Examples & Samples
- Advocate for the 1.39 billion people we serve in order to improve their support experience
- Represent and advocate for Community Operations experiences to ensure they are incorporated in new product launches across different channels and support all locales
- Work closely with the Vertical and Market teams to understand their needs and pain points related to support tools and ensure the end-to-end user support experience is optimized
- Influence cross-functional stakeholders internal and external to CO and be the voice of the community through CO insights
- Define clear business problems and experience pain points and prioritize solutions using data-driven analytics
- Partner with Engineering and Product Management to ideate, prioritize, develop and implement improvements to our support products and the overall support experience
- Manage all projects from the initial ideation phase through final execution and global roll-out
- Communicate the impact of product changes to all internal stakeholders
- Assess impact of changes on Community Operations and work with internal teams to ensure operations readiness to support the changes
- Develop and deliver measurement and reporting to quantify the impact of projects
3
Community Support Rep Resume Examples & Samples
- Responds to incoming consumer inquiries primarily via email, and ensures the response is within Allrecipes brand standards and service level agreement
- Monitors and manages incoming email flow
- Maintains check list of requests ensuring open items are worked on and closed
- Provides ongoing feedback internally regarding new features, changes, and general consumer feedback
- Community support experience
- Must have a true desire to help people with the goal of retaining them as ongoing customers
- Be a problem-solver, not just a problem alerter. Problem alerters are a dime a dozen. It is easy to sit around and point out the flaws of any system, product or organization. Allrecipes needs problem solvers. Problem solvers are the real innovators in this world
4
Senior Community Support Specialist Resume Examples & Samples
- Works to streamline Community Support processes and operations
- Works with other departments to troubleshoot technical or cooking related questions or challenges
- Ensures Community Support team is trained on new features, and provides them with constructive performance feedback
- Be able to think strategically and act tactically. Willing to roll up your sleeves and do what needs to be done
- Uphold and evangelize Allrecipes core culture values and the Allrecipes brand values in every day responsibilities
- Proficiency with Gmail and Google Apps
- Proficiency with MS Office applications
- High level of detail
- Technical or website support experience
- Be humble
5
Community Support Agent Resume Examples & Samples
- Responding to user inquiries via email & social media
- Moderating app activity & curating user submitted content
- Proactively reaching out to highly engaged users to gather feedback
- Helping to create content and knowledge base that yields successful user transactions, such as help articles, how-to videos and blog posts
- Tracking bug reports and feedback for Development team
- Collaborating with Development team to implement features most requested
- Helping to prepare analytics on user engagement and support for weekly team updates
6
Community Support Associate Resume Examples & Samples
- Managing our Community Support Interns on a day-to-day basis
- Creating and maintaining all onboarding and training material
- Troubleshooting and resolving high level “tier 2” member questions and concerns
- Drafting materials that will help members use Behance to its full potential and improve the support infrastructure (FAQs, tutorials, and other resources)
- Identifying trends in feedback from users and suggesting product improvements
- Monitoring and giving feedback on support agent tickets
7
Senior Social & Community Support Agent Resume Examples & Samples
- Own our support offering and ensure we are providing a truly world class service on all channels
- Work with the Head of Customer experience to devise and implement a world class social/support strategy
- Lead, monitor and moderate all social media channels and ensure the community engagement is positive and in line with the brand advocacy
- Meet and exceed all SMART KPI’s, which focus on productivity, quality and embrace the Shazam behaviours of : Problem Solving, Communication, Teamwork, Leadership and being Goal Driven
- Lead and work as a key member of the Customer Support team, looking at continuous improvement of process and overall development of our product with root cause analysis of contact volumes and formulating strategies with a Six Sigma approach to improving – (Define, Measure, Analyze, Improve and Control)
- Provide aweekly/monthly reports with insights and actions to remedy any identified issues
- Work with our Product, Marketing and Engineering teams as the CS business owner for all project tasks
- We use ZenDesk, Vanilla Forums, Sentiment and Jira
8
English Community Support Specialist Resume Examples & Samples
- Provide high quality standard online game support (ticketing, chat, forum, e-mail) and services (anti-cheat, monitoring, play session feedback) to ensure the continuous operation of the game and keep the overall player satisfaction level elevated
- Global game moderation and insuring that players respect the terms and conditions of utilization
- In-game warnings and banning players only by respecting the agreed guidelines
- Daily coordination of the moderators team, by guiding them and offering feedback and advice; organizing weekly conference with the moderators
- To recruit and train new moderators
- To keep the moderators’ motivation high
9
Community Support Associate Resume Examples & Samples
- Review community forum threads and evaluate for resolution, sentiment conversion and quality
- Identify main drivers of non resolution and poor tone and help drive initiatives for improvement
- Assist in the curation of related community projects
- Pull monthly metrics to evaluate forum quality
- Work with community managers as needed
10
Online Community Support Resume Examples & Samples
- To work to actively support global publishers through online communities
- Create content to educate and answer questions
- Assist with product forum-focused projects as they arise
- Escalating issues and compiling community reports on a regular base
- 2 years+ experience in a similar position
- Fluent in one of the following (German and Italian and English) or (German and English) or (Italian and English)
- Solid technical understanding of HTML, CSS and webmaster tools
- Experience in technical troubleshooting and technical customer support is preferred
11
Online Community Support Resume Examples & Samples
- You will work to actively support global publishers through online communities
- You will troubleshoot with webmasters and process suggestions, bugs, abuse, and other information to ensure we are constantly improving the user experience
- You will maintain and build an authentic, healthy and welcoming environment for people looking to connect with others to find help or learn more
- You will encourage more people to interact and participate in online communities
- Maintain a 'healthy' environment by removing spam and directing people to existing help properties and content
- Engage more people to participate in our online communities
- Get more people answers to their questions
- Examining trends and propose improvements in help content, product design, tool needs, and process changes
- BA/BS or 3 years equivalent experience
- Attention to details with an analytical mindset to think the big picture
- Proven good judgment in navigating and resolving sensitive situations
- Experience with Content Management Systems, Analytics and Online Advertising is preferred
12
Community Support Specialist With Spanish Resume Examples & Samples
- Provide a timely response to users' questions on the support forum and social media channels. The majority of support will be through Twitter
- Assess user sentiment and track sentiment change after a support interation
- Minimum of BA/BS Degree
- Fluency in English and Spanish
- Background in customer support
- Experience in community /social media management and public communications
- Working knowledge of Twitter
13
Community Support Representative Resume Examples & Samples
- Bachelor's degree or college experience preferred
- Support experience in a high-volume environment, including service industries, retail, hospitality or other support environments
- Familiarity with Zendesk is a plus, but not required
14
Community Support Representative Resume Examples & Samples
- Bachelor's degree or college experience preferred. Bachelor’s in Business, Communications, English or Journalism preferred
- Advanced case management experience strongly preferred
- Crisis counseling experience preferred
15
Community Support Manager Resume Examples & Samples
- 1) Proven experience in community organization and planning
- 2) Familiarity with the interface between state agency program functions and
- 5) Excellent oral and written communication skills
- 6) Skill in problem-solving and consensus building
- 7) Skill in public speaking and training
- 8) Skill in planning and facilitating meetings
- 9) Ability to work independently and collaboratively with diverse groups
- 10) Understanding of the child welfare system
- 11) Experience and/or training in social work, community organization, or
- Education toward such a degree will be prorated on the basis on the proportion of the requirements actually completed
16
Community Support Coordinator Resume Examples & Samples
- Deliver service and support to users of OSWP web applications and portals (Wellness Works Portal, CHAMPS portal, NYC FITNESGRAM), professional development registration system, and online surveys, including school staff, OSWP staff, and community members
- Monitor OSWP Help Desk email account and phone number to expeditiously respond to requests for physical education and health education assistance; document interactions in order to make specific recommendations to the OSWP Systems team and OSWP content specialists about how to improve engagement around health and physical education in school communities
- As a primary point of engagement with OSWP for many educators and stakeholders, ensure that members of the school community receive accurate information about school wellness programs and timely resolution of their inquiries, including the provision of specific physical education and health education information. Identify opportunities to link those who make inquiries with additional forms of support and engagement around PE and health education
- Interact with school and administrative staff to provide PE and health education information and technical assistance for questions, including using OSWP web applications and program-specific portals (Wellness Works Portal, CHAMPS Portal, NYC FITNESSGRAM Portal) to enhance the provision of physical education, health education and physical activity opportunities to all students
- Track transactions and outcomes in order to provide feedback to the Systems Team and the content area teams about trends in user needs in order to improve OSWP systems and the users’ experience, and identify new or improved ways to engage with the school community that results in more and better wellness programs for students
- Support OSWP staff with online systems, tools, hardware and software needs
- Diagnose and resolve technical hardware and software issues and report back to the Systems team
- Program the School Health Profiles Survey using guidance provided by the Centers for Disease Control and Prevention (CDC). Send invitations to principals and teachers, and follow up with emails and phone calls in order to reach expected return rate
- Perform Question and Answer (QA) testing on new website development to find issues and offer feedback
17
Venues & Community Support Manager Resume Examples & Samples
- Minimum of 4+ years of relevant work experience
- Demonstrated ability to manage and draft complex and detailed contracts and execute deals, alongside strong stakeholder management
- Sports travel/tourism or event operations experience a plus
- B2B sales a plus
- Bachelor’s degree is required
- Valid driver’s license and passport is required
18
Community Support Associate, VHX Resume Examples & Samples
- Provide fast, efficient email support to our thousands of sellers
- Fully understand the needs of starting and maintaining a successful video business
- Help manage and train our remote team of customer support agents who handle 75% of our customer support
- Work with the VHX support team to improve and expand HelpScout workflows for customers and sellers
- Create detailed VHX product documentation for both sellers and customers
- Work with the VHX community team to create instructional video walkthroughs of the VHX product for sellers
- Troubleshoot and report technical issues specific to VHX customers and sellers
- Help prospective sellers understand the benefits of VHX compared to other Vimeo products and/or other video hosting services
- Communicate, scale process, and work effectively with the VHX Accounts team to offer the best support possible to all tiers of our sellers
- Provide thorough testing and detailed feedback on the VHX product (live in production or in beta)
- Help run beta-testing programs with our sellers for new parts of the VHX product
- Assist in communicating with our sellers on product updates with email campaigns, in-app messaging, and blog posts
- Surface relevant enterprise leads to contacts on the VHX Business Development team
- Expert technical troubleshooting skills
- Flexibility to help with support queues during nights and weekends
- Familiarity with the basics of web technology and video-streaming apps
- 2+ years of experience in customer support (the more the better)
- You are self-directed and able to manage your time effectively to meet deadlines
- You are cool as a cucumber under pressure
19
Operations Analyst, Community Support Intern Resume Examples & Samples
- Work directly with users to resolve their issues, identify user trends, identify bugs, and work with cross-functional partners to implement change
- Use market specific knowledge, signals and insights to develop scalable solutions to support our global Facebook community
- Communicate effectively to drive action and inspire new ideas
- Enrolled in an accredited Bachelors Degree program with graduation dates between December 2017-August 2018
- Must be able to multi-task and keep on track in a fast paced, ever changing environment
- Able to communication to a variety of audiences effectively
- Passion for directly helping the Facebook community and ensuring a positive user experience
- Strategic thinker with analytical and creative problem-solving skills
- Motivated and hard-working with ability to think clearly under pressure, both individually and in team environment
- Analytics experience
- Permanent U.S. work authorization required as company sponsorship is not available
20
Community Support Worker Resume Examples & Samples
- Engages at least one time per month with all families and mental health team members
- Completes Calocus/Locus assessment as required
- Assists family to locate and appropriately use community resources, agencies, organizations and team members to coordinate services and monitor progress toward treatment goals
- Completes and submits all documentation in accordance with specific deadlines, including but not limited to progress notes, monthly notes, discharges and service referrals
- Two years working experience in a clinical field with at-risk youth preferred
- Projects a positive attitude. Demonstrates an attitude of wanting to find a positive workable solution/approach to a problem. Shows a positive attitude towards workschedule, assignments and co-workers
21
Community Support Case Manager Resume Examples & Samples
- Facilitates and coordinates with TTC treatment plan meetings every 180 days for each consumer on their case load
- Fully trained (or in training) as a Facilitator and facilitates FTMs as required by supervisor
- Attends all clinical team meetings for his/her clients
- Must possess knowledge of community resources and how to access such resources family dynamics crisis intervention/management and strong organizational and communication skills
- Must have valid license, insurance and reliable transportation
- Treats others as guests. Maintains positive team relations with all staff, customers and clients. Regularly offers assistance to others
22
Community Support Manager Resume Examples & Samples
- Create a vision and strategy for growing our community support efforts that includes a variety of different tactics to incentivize growth and quality, specifically focusing on Q & A
- Manage a staff of Community Support Engineers to deliver high-quality answers in our community
- Own and deliver on a key company metric around the answer rate and quality of our Q & A community
- Develop and implement a growth and nurturing plan to ensure that the community can scale with our business
- Work cross-functionally with teams like marketing, finance, IT and support to deliver an overall community strategy
- Technical support management experience
- Knowledge of Atlassian products – even being engaged in Atlassian Answers currently
23
Community Support Project Manager Resume Examples & Samples
- Analyze complex support flows and provide recommendations for process, policy and product improvements
- Work with cross-functional partners to improve the community support experience on our existing suite of products
- 4+ years of experience doing business process analysis
24
Community Support Advocate Resume Examples & Samples
- Provide strength-based, trauma-informed, culturally and linguistically competent outreach, education, engagement, family/peer support and service linkage to clients and their families impacted by violence and trauma. Services include: support enhancing daily living skills, coordinating services, meeting basic needs (shelter, food, healthcare, etc.) developing crisis plans, and fostering empowerment and recovery
- Coordinate behavioral and social support services within clients’ natural environment (schools, homes, community)
- When appropriate, support response services in the community after an incident of violence that may include crisis response support for impacted residents, being a compassionate presence at community meetings, and providing healing and psycho-educational groups for impacted members of the community
- Facilitate prevention and promotion activities such as curriculum-based parent groups, youth dialogues, workshops, one-time events, etc
- Conduct home visits as needed
- Conduct outreach to community-based partners, offering resources and training around preventing and reducing the impact of violence
- Ensure active, accurate and consistent communication with other NTT staff and partners
- Contribute to program evaluation and development through timely and thorough documentation utilizing program database and other data collection tools; collaborate and follow up with NTT partners and other providers in a timely and appropriate manner
- Participate in case reviews and team meetings as appropriate
- Assume additional direct service or administrative responsibilities as directed by supervisor
- Active participate in training and supervision
- Participate in on-call rotation as needed
- Bilingual English/Spanish speaking required
- Bachelor’s degree in public health, social work or related field, or equivalent experience strongly preferred
- Minimum of three years experience working with community violence and trauma issues
- Work experience in a health care setting preferred
- Experiences in working with multidisciplinary teams preferred
- Demonstrated knowledge of community violence issues
- Commitment to social, racial and gender justice issues
- Familiarity with Boston neighborhoods and community resources
- Must have solid advocacy/case management skills, excellent judgment and interpersonal skills. Must work effectively as a member of a team and collaboratively with other professionals within the hospital and community
- Independent critical thinking and judgment required
- Strong ability to connect and partner with culturally diverse children, adults and families
- Strong communication skills; ability to assimilate information and communicate with various groups. Ability to work with diverse groups of people (e.g. race, ethnicity, age, class, sexual preference). Excellent organizational skills and ability to manage multiple tasks in a fast-paced environment
- Comfort in bridging the hospital and community settings and demonstrated success in facilitating dynamic collaborations with diverse, multi-cultural populations collaboratively to respond to the issue of community violence
- Must be comfortable using computerized word processing and database programs
- Ability and willingness to work on a flexible schedule in order to meet the needs of families
25
Senior Community Support Coordinator Resume Examples & Samples
- Community oriented
- Passionate about creating awesome community atmospheres
- Team oriented while also wanting to perform well as an individual
- Committed to representing the Activision brand in a positive manner
- High attention to detail
- Not afraid to ask questions
- Ability to establish and maintain healthy working relationships with coworkers and community members in course of work
- High level of patience. Tough skinned
- Bachelor’s degree in Communications, Marketing or Public Relations
- Experience creating Youtube, Twitch, FB Live content
- Well experienced gamer, especially around FPS games
- Art or Photoshop skills
- Creative writing experience
26
Community Support Process Specialist Resume Examples & Samples
- Deeply understand the architecture and integration points of Facebook's community support processes, products and policies
- Track and analyze key operational metrics to deeply understand the support ecosystem and help determine where to focus optimization efforts
- 3+ years working in an Operations, Analytics, Product, Engineering or equivalent team
- 4+ years of experience initiating and driving projects to completion with minimal guidance
- 3+ years of experience working with Excel
- Ability to communicate to a variety of audiences effectively
27
Online Community & Support Manager Resume Examples & Samples
- Select appropriate interaction styles and features
- Implement marketing measures to increase usage and membership
- Design and configure the proper community structure
- Define community roles and responsibilities
- Develop communications plans for community members
- Maintain a comprehensive set of community guidelines and policies
- Direct and manage moderators
- Plan for PR crises and other customer issues
- Identify and manage the most active community super users
- Manage function touch points within the organization
- Create and manage a community plan
- Define KPIs and deliver regular reports to stakeholders
- Plan and implement community expansion and ongoing 12 month roadmap
- Coordinate with platform vendor
28
Community Support Specialist Resume Examples & Samples
- Performing personal care tasks, including assistance with basic personal hygiene and grooming, feeding, and ambulation, medical monitoring, and health care related tasks. Fostering positive relationships between individuals served and their housemates
- Ensuring client safety and maintaining a safe environment
- Assisting with toileting, including bedpans, urinals, and commode chairs
- Reminding/assisting client with self-administration of medications (with proper training)
- Encouraging self-help activities
- Reporting changes in client's condition or family situation to the office
- Documenting services provided
- Performing home management functions such as light housekeeping, laundry, bed making, and cleaning
- Planning meals, shopping for groceries, preparing and serving food/meals, feeding and clean-up
- Accompanying client to scheduled appointments
- Transporting clients or running errands for clients
- 2208 Executive Park Drive , Opelika, AL 36801 USA
29
Community Support Specialist Resume Examples & Samples
- Provides assistance and guidance with identifying choices and making informed decisions that involve warrior's activities and life
- Provides structure and support in household management such as: maintaining cleanliness of home environment and establishing a safe, healthy and efficient routine
- Provides assistance with developing effective and appropriate communication and social skills
- Maintains organization confidentiality of information relating to individuals and their families in accordance with HIPPA/company policies
- Identifies barriers, triggers, or changes in functional status in order to develop proactive interventions that promote continued independence
- Serves as a role/mentor for warriors and maintains good communication/relationships with warrior, their families, and referral sources
- Communicates regularly with organization personnel regarding warrior issues/concerns
- 834 Tyvola Road Ste 108 , Charlotte, NC 28217-3537 USA
30
DSP / Community Support Specialist Resume Examples & Samples
- Assists with participation in recreation and community activities in order to promote socialization and establish relationships with peers
- Works with warriors to learn how to participate in their desired recreational and social activities within their surrounding community
- Provide training or assistance with mobility in home environment, using adaptive aids, and accessing public transportation
- Operates the program within organizational guidelines, policies, professional and ethical standards
- Based on the established goals of an individualized Care Plan provides warriors functional supports to acquire, retain and improve independence
- Conducts professional behavior at all times
- 2010 Old Greenbrier Road Suite G, Chesapeake, VA 23320 USA
31
Community Support Specialist / DSP / Roanoke Resume Examples & Samples
- Provides positive support and be an advocate for the warrior
- Assists warrior with improving community living and integration skills in a variety of settings such as shopping, church attendance, sporting events, club participation, classroom support, volunteer/employment support, etc
- Treats clients, families, co-workers, and outside parties with respect and dignity, honoring all values and all written and reasonably implied ethical practices of the organization
- Educates warriors on how to develop necessary problem solving skills and strategies
- Accompanies warriors to locations and appointments in the community, to educate them in learning how to assess and utilize their community resources and services
- Completes daily progress notes and other necessary documentation in compliance with organization policies and provides to own agency and to NCC Case Manager
32
Community Support Specialist / DSP Resume Examples & Samples
- Helps warriors with reintegrating and reconnecting with their communities in order to encourage a healthy level of independence
- Responsible for monitoring and appropriately utilizing billable hours with warriors
- Participates in training at their agency and necessary and appropriate training through NCC
- Participates in team meetings as requested
- Performs other duties as assigned to meet the program goals or as requested by NCC and own agency
33
Community Support Team Lead Resume Examples & Samples
- Manages and responds to incoming consumer inquiries primarily via email, and ensures the response is within Allrecipes brand standards and service level agreement
- Reports on feedback trends monthly (qualitatively and quantitatively), more frequently as necessary
- Creates and maintains training documentation for the Community Support team
- Participates in hiring process for the Community Support Team and ensures proper training and efficiency
- Provides weekly, monthly and ad hoc reports on consumer comments and data
- Conducts Weekly 1:1’s with support team members
- Escalates team concerns and roadblocks to manager
- Manages Community Support Team workflow
- Leading a team and/or managing people
- High attention to detail; Excellent grammar and spelling skills; good writing skills
- Proficiency with MS Office applications and Outlook. High level of detail
- Experience supervising other employees and providing peer feedback
34
Community Support Program Manager Resume Examples & Samples
- Works with the Deputy Director to provide ongoing support to Supervisors in clinical, administrative and personnel related areas
- Monitors services provided to clients to ensure clinical integrity and quality of services
- Coordinates and conducts initial and ongoing training for Supervisors and CSW staff
- Provides coordination of on-call schedule to assure that 24 hour on-call crisis intervention services are available and delivered to all CSW clients
- In collaboration with the Deputy Director, develops, implements and continually evaluates the CSW training curriculum
- Provides service recovery with clients, families and community stakeholders to resolve problems in their ongoing treatment of services
- Participates in marketing the program and its services, in coordination with the Director of Business Development and Community Relations
- Attends DBH meetings as necessary and facilitates departmental meetings
- Works with the Senior Management Team to establish goals and objectives for the program
- Completes timecards, monitors staff attendance, assigns duties and determines priorities
- Assists with the implementation of program initiatives as directed by the Senior Management Team
- Licensed as a LICSW or LPC in the District of Columbia
35
School Based Community Support Program Manager Resume Examples & Samples
- Monitors the timely assignment of CSW referrals per DBH regulations
- Assists in developing, implementing and evaluating policies and procedures in compliance with UHS, DBH and MHRS standard
- Recruits, screens and hires appropriate staff in conjunction with Human Resources and Senior Management Team
- Maintains oversight of participation in specialty programs (i.e. Choice Provider program)
- Prior supervisory experience required
- Ability to work well under pressure and under short deadlines
- At least one year of supervisory experience
36
Senior Coordinator, Community Support Resume Examples & Samples
- Strong collaborative leadership, coaching and development skills of diverse staff
- Demonstrated issue resolution skills
- Self-driven/self-motivated, able to work with very little direct supervision or direction
- Strong customer service focus
- Strong computer skills; strong word processing, database management and spreadsheet skills
- Ability to interpret, adapt and apply guidelines and procedures
- Able to cultivate relationships in a diverse population of community leaders and volunteers
37
Quality Assurance Social Media & Community Support With Fluent Spanish & Portuguese Resume Examples & Samples
- 1+ years of work experience working within a QA capacity
- 2+ years of work experience in a Service Desk or Call Centre
- 2+ years customer service-related work experience
- 2+ years of Service Desk Operations experience
- Fluent in English and ES / PT or ES / FR
- Ability to identify operational opportunities for improvement
- Ability to operate within a team environment, multi-tasking and prioritizing work across supported clients
- Use appropriate mannerisms/ behaviour when interacting with client groups and/or end-users
- Communicate comfortably with Accenture management or client points of contact
- Escalate conflicts in a timely manner to appropriate personnel
- Mentor and coach others
- Participate and lead in analysing operational opportunities for improvement and present findings and recommendations to the appropriate teams for action
- Identify barriers to effective teamwork
- Be open and flexible to new ideas that may alter team goals
- Strong work ethic and ability to work with minimal supervision
- Ability to work in a fast-paced, collaborative and constantly evolving environment
- Analytical, problem solving skills, critical and creative thinking, combined with significant attention to detail
38
Community Support Worker Resume Examples & Samples
- A 1-2 page covering letter which includes details to evidence the essential requirements and detailed responses addressing the two (2) targeted questions, and
- An up-to-date resume which clearly details your skills and experience as relevant to the role
- Current First Aid Certificate
- Current Driver's Licence acceptable in NSW
- Experience supporting people with a disability preferably in a Day Program / Recreational setting
39
Community Support Rep Resume Examples & Samples
- Responds to incoming consumer inquiries primarily via email, and responds in writing within all recipes brand and customer communication standards
- Consistently monitors incoming emails and reports trends in feedback to appropriate internal teams
- Uses internal programs and guidelines to answer customer questions and concerns
- Aggregates email specifics into formats such as Excel for measurement
- High attention to detail; excellent grammar and spelling skills; strong writing skills
- Proficiency with MS Outlook and MS Office programs: Word, Excel, PowerPoint; SharePoint preferred
- Working knowledge/basic familiarity with Internet technology
- Must enjoy working in a fast-paced, dynamic environment
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Online Community Support Specialist Resume Examples & Samples
- Approve OnBase Profile applications in a timely manner, researching and following up on applications as needed with Sales, Legal, customer/partners and applicant
- Respond to questions and requests for help or assistance received via the Online Resources Help App or email in a timely manner
- Moderate the Community Help forums, providing timely responses and moving posts to relevant forums as needed
- Update Salesforce records timely and accurately with information collected through the approval and help ticket process to support data integrity
- Review access overrides on a daily basis and work with Sales and Tech Support to determine if overridden accounts should return to the default status
- Identify commonly ticketed issues and recommend blogs, documentation, or work orders/enhancement requests
- Update Community Reference Guides as functionality is added and platform updates are implemented
- Assist in the creation of Community training materials, written and video, for relevant audiences
- Coordinate project components, serving as the point person for collaborative work with peer teams and requestors
- Support team projects and initiatives as requested by uploading files, tagging, testing new functionality, audits, etc
- Coordinate project, campaign, and program components, serving as the point person for collaborative work with peer teams and requestors
- BA/BS or equivalent professional/academic experience
- Experience in a customer service/support or marketing type role
- Ability to intelligently discuss features and functionality of an online Community
- Ability to confidently deliver presentations live or via webinar
- Exhibit a friendly, positive customer service attitude with peers, customers and partners
- Ability to develop constructive and cooperative working relationships with others
- Self-motivated and highly organized, with the ability to follow through until resolution and communicate appropriately
- Basic research skills
- Up to 10% travel time required
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Administrative Specialist Community Support Program Dekalb Resume Examples & Samples
- One year office experience
- Ability to type 30+ words per minute
- Proficient in Microsoft Office - Word, Excel, PowerPoint
- Excellent communication skills both verbally and in writing
- Medical terminology knowledge preferred
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Aboriginal Client & Community Support Officer Resume Examples & Samples
- Providing support for a range of Aboriginal targeted projects to Aboriginal clients and communities
- Preparing correspondence and reports and maintain filing, record and data systems to ensure they are accurate, accessible and secure
- Providing culturally appropriate front line customer service & project delivery
- Collating, interpreting, managing and disseminating information to support project development and implementation
- Undertaking research to enhance project delivery and outcomes
- Promoting projects and services to Aboriginal clients and communities
- Aboriginality - typically all or the majority of the work of an Aboriginal identified role will involve the development and or delivery of policy, programs and services which impact on Aboriginal people and or involve liaising directly with Aboriginal people and communities
- A current driver’s licence (unrestricted) and willingness to travel is required (regional locations only)
- Working in the Court environment you will face many challenges relating to conflict management. Please advise of an incident you had to deal with and the steps you took to resolve the conflict
- Describe a recent work situation that required you to perform several tasks, or work on several projects at the same time. What did you do and what was the outcome
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Community Support Assistant Resume Examples & Samples
- 1-2+ years successful experience in a Product Support role
- Solid understanding of customer service business processes
- Detail oriented, quality driven and possess excellent communication and customer service skills
- Enthusiastic, professional, and confident personality
- Consistent track record with strong ratings on Customer Satisfaction forms
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Family / Community Support Liaison Resume Examples & Samples
- Effective communication skills, both verbal and written
- Flexibility, organization, decision making and problem solving skills
- Ability to collect and maintain accurate records, and give standardized and non-standardized assessments
- REQUIREMENTS
- Participation in on-going staff business and training program within the department
- Valid New Mexico driver’s license and liability insurance
- Licensure based on State Department of Education Regulation No. 90-5
- CONTACT INFORMATION
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Community Support Specialist Resume Examples & Samples
- Good leadership skills
- Ability to evaluate program outcomes
- Ability to work with multicultural staff and clientele
- Relevant experience working with homeless populations
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Coordinator, Community Support, Doral, FL Resume Examples & Samples
- Excellent written and verbal communication and interpersonal skills
- Ability to respond to changing circumstances and priorities in a focused and timely manner
- Limited travel, including evening and weekend work required
- Ability to lift 30lbs
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Community Support Coordinator Resume Examples & Samples
- Experience as a coordinator
- Customer/community support queue experience
- Passionate about being a customer advocate
- Master multi-tasker
- Fantastic interpersonal skills and great listener
- Willing to go the extra mile to serve our customers
- Great at meeting deadlines
- Team player, but willing to take charge
- Baseline knowledge of the Salesforce platform a plus
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Community Support Operations Manager Resume Examples & Samples
- Provide strategic direction and thought leadership to our regional North America Market Operations team
- Manage day-to-day service delivery of NA content review and/or account support operations against quality and efficiency targets in a highly dynamic and fast paced environment
- Provide mentorship, guidance and career development to a team of operations specialists -- work with direct reports on strategies for executing, measuring progress and sharing results. Enable team to deliver on operational goals and identify more scalable solutions
- Develop and maintain tight coordination with global cross-functional teams including product, policy, process, infra and engineering
- Remain up to date on key workflow changes, operational guidelines, policy updates, and Community Standards
- Operations domain expertise: 5+ years of experience supporting operations in domains such as customer service, compliance, risk management, consulting, etc
- Leadership: 2+ years of people management experience, with proven track record of attracting, scaling and developing high performing and highly engaged teams
- Customer experience thought leadership and empathy: support operations experience through innovation and continuous improvement -- care for user experience, user safety, engagement and trust
- Analytical and problem solving skills: ability to innovate and influence team and stakeholders
- Communication: Influencing skills with global cross-functional leaders as an advocate for FB community
- BS/BA Degree or higher
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WI Community Support Manager Resume Examples & Samples
- Providing leadership and management of Dungarvin's supported living and other services
- Focusing on achieving valued outcomes for individuals with developmental disabilities through consistent implementation of support plans
- Working collaboratively with people inside and outside of the organization in the provision of supported living services
- Managing individual's schedules and programmatic staffing needs
- May also have additional responsibilities, such as case management, supervision of supported employment or recreational services, etc
- Work a combination of direct care focused shifts
- Respond to emergent program needs
- Participate in an on-call rotation
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WI Community Support Coordinator Resume Examples & Samples
- The ability to make sound judgments when given guidance and priorities
- The ability to work as a team member to maintain consistency and quality supports
- The ability to communicate effectively with other staff members
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WI Community Support Provider Resume Examples & Samples
- Supervising
- Teaching
- Assisting the individuals in every aspect of their lives according to their Individualized Support Plans (ISP) with the goals of fostering increased independence
- Choice and empowerment
- Assisting in maintaining a clean and safe living environment
- Assisting in meal preparation
- Hygiene
- Completion of various household duties
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Community Support Program Manager Resume Examples & Samples
- Plans, organizes, and directs the activities of the HQ ACC and all ACC installation Community Action Information Boards (CAIB), ensuring legal and regulatory requirements as well as the needs of ACC Airmen, families and communities are met
- Directs activities of command Community Support Coordinators; oversees and guides Comprehensive Airman Fitness (CAF) initiative and Caring for People (CFP) activities; exercises oversight and management of employees responsible for the Interpersonal and Self-Directed Violence Prevention program. Oversees Combatting Trafficking in Persons (CTIP) program
- Command Strategic Advisor on Airman and Family Personal Readiness matters. Working in close cooperation with AFPC's A&FRC reach-back provides command policy expertise, guidance and advice to senior Air Force officials
- Acquires communications, automated feedback mechanisms and computer systems to collect, transmit, analyze, portray, and integrate cross-functional, programmatic, and organizational information
- Exercises the full range of supervisory personnel management responsibilities. Assigns work to subordinate employees based on organization priorities and consideration of difficulty and requirements of assignments, such that the experience, training and abilities of staff are effectively utilized
- May be required to travel by military and/or civilian aircraft in the performance of official duties
- Professional knowledge of social science principles, concepts and techniques used to evaluate and determine the requirements for community, families and Airmen support delivery systems, to develop, implement and improve command-wide programs and draw supportable conclusions
- Expert knowledge of principles and techniques of social compact system design to analyze and make recommendations with regard to education and training program objectives, policies, delivery systems and resources to improve Accessibility, responsiveness and relevance to the command mission and the needs of its members
- Extensive knowledge of the budget and cost analysis process. Knowledge of program planning and budgeting cycles
- Ability to communicate effectively, both orally and in writing, with wide range of high ranking military and civilian personnel, to include developing and making presentations at levels to include Under Secretary of Defense; four star general officers forums, wing commanders and intervening levels
- Ability to recognize and analyze problems, conduct research, summarize results, problem solve, apply rules, regulations and procedures, and make appropriate recommendations and implement solution
- Must be able to obtain and maintain a Secret Clearance
- This is a drug testing designated position. The incumbent is subject to random testing for drug use
