Collections Associate Resume Samples
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Collections Associate Resume Samples
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EB
E Bogan
Evert
Bogan
70598 Gaylord Junctions
Detroit
MI
+1 (555) 444 3787
70598 Gaylord Junctions
Detroit
MI
Phone
p
+1 (555) 444 3787
Experience
Experience
New York, NY
Collections Associate
New York, NY
Lehner-Abbott
New York, NY
Collections Associate
- Establishing the problem, providing a solution, and making an arrangement to help our customers take control of their finances
- Proactively provides feedback to Team Leader and Functional Manager
- Tolerance for repetitive work in a fast-paced, high production work environment
- Establish and maintain effective working relationships with respective Emerson Business Units
- Provides recommendations and suggests improvements for streamlining the collection process
- To manage individual workflow productively and efficiently
- Communicate effectively to various levels of management
Detroit, MI
Credit & Collections Associate
Detroit, MI
Stamm Inc
Detroit, MI
Credit & Collections Associate
- Supports team manager and performs management duties; Supports the organization and serves as backup when manager is out of office
- Assists management with hiring processes and new team member training
- Develops strategies to promote team member adherence to company regulations and performance goals
- Meets individual goals as established by management, e.g. reduction of dollars past due
- Performs other duties as assigned
- Develops and maintains relationships with external credit agencies
- Provides quality customer service, including interacting with customers, answering customer enquiries, and effectively handling customer complaints
present
Los Angeles, CA
Senior Collections Associate
Los Angeles, CA
Jakubowski and Sons
present
Los Angeles, CA
Senior Collections Associate
present
- Perform all team leader activities managing the individual and team workflow productively and efficiently and monitoring daily volumes as well as performance metrics / KPIs providing feedback on variances root cause
- Complaint handling and ensuring compliance with TCF (Treating Customers Fairly) policies providing feedback and proposed corrective action plans for any breaches
- Responsible for management of a full customer portfolio including collections and dispute resolution activities
- Provide feedback from collections perspective on any legal / compliance requests as well as direct involvement in any audits / reviews from external / internal parties
- Ensure that SMS process is working as expected on a daily basis and reconciliation process is performed
- To proactively put forward suggestions for change to improve existing processes and provides inputs for the regular updates of the existing collection procedures / policies / training materials and any other internal documentation
- Analyze customer issues (e.g., invoice deductions, late payments, incomplete electronic data) to identify trends/root causes and/or make recommendations to resolve exceptions
Education
Education
Bachelor’s Degree in Quality
Bachelor’s Degree in Quality
Adelphi University
Bachelor’s Degree in Quality
Skills
Skills
- Comfort working in a fast-paced, high-volume office setting with great attention to detail with 100% quality
- Excellent verbal and written communication skills, with the ability to effectively and professionally present information and respond to questions
- Ability to feel comfortable sitting for most of an 8h shift
- Speedy key boarding skills of at least 35 words per minute and strong attention to details
- Strong interpersonal skills both oral and written with very good telephone skills
- Solid knowledge of Excel, Word, and PowerPoint
- Fluent in conversational English and ability to proficiently read and write English
- Strong customer/client focus with the ability to resolve issues by de-escalating a situation turning bad experiences into positive ones
- Basic working knowledge of team’s processes
- Strong verbal communication skills with the ability to listen, persuade, negotiate and obtain resolution
15 Collections Associate resume templates
Read our complete resume writing guides
1
Collections Associate Resume Examples & Samples
- To handle inbound and outbound customer contacts to ensure quality and compliance standards are met
- To provide interactions with our customers that builds confidence and trust with the Company
- To be aware of our service levels and show flexibility in responding to our customer queries
- Good questioning skills that enable quality decisions on cases to determine the next course of action
- Establishing the problem, providing a solution, and making an arrangement to help our customers take control of their finances
- Compliance to UK Consumer’s internal policies
- To maintain standards of decision making complying with current mandate guidelines
- To manage individual workflow productively and efficiently
- To proactively put forward suggestions for change to improve existing processes
- Work with your Team Leader to take ownership of personal development journey to enhance your skills, knowledge and collections techniques
- Ensure all assigned training completed within allocated time
- Experience of working in Collections
- Track record of achieving minimum business results
- Excellent organisational skills working to productivity and efficiency targets
- Attention to detail in support of the decision making process and mandate structure
- Demonstrate a flexible approach to changes in work practices and procedures
- Be a team player, willing to share knowledge and ideas
- Able to work on own initiative when required
- A pleasant and confident manner with the ability to build rapport and be assertive with the message without being aggressive
- A knowledge of general banking processes
- Basic keyboard proficiency
- Basic knowledge of Microsoft Office Applications
- Well developed interpersonal skills to convey information clearly and concisely, when dealing with both internal and external customers and colleagues
2
Senior Collections Associate Resume Examples & Samples
- Perform all team leader activities managing the individual and team workflow productively and efficiently and monitoring daily volumes as well as performance metrics / KPIs providing feedback on variances root cause
- Complaint handling and ensuring compliance with TCF (Treating Customers Fairly) policies providing feedback and proposed corrective action plans for any breaches
- Complete regulatory assessments when requested by compliance
- Provide feedback from collections perspective on any legal / compliance requests as well as direct involvement in any audits / reviews from external / internal parties
- Act as single point of contact for the Debt Collection Agencies ensuring the end to end process (allocation, performance monitoring, reconciliations, invoicing etc) is working as expected; performing all the required audits and reviews as well as vendor management tasks related to DCAs but not limited to
- Ensure that SMS process is working as expected on a daily basis and reconciliation process is performed
- Handle inbound and outbound customer contacts whenever required ensuring quality and compliance standards are met
- To proactively put forward suggestions for change to improve existing processes and provides inputs for the regular updates of the existing collection procedures / policies / training materials and any other internal documentation
- Ensure all assigned training completed within allocated time. Deliver refreshment training and training for new collectors acting as mentor for new employees as well as existing ones
- Experience of working in Collections, general knowledge of banking operations processes
- Experience of working in a regulated environment essential
- Experience in handling third parties, familiar with Citi Vendor Management process (preferred)
- Track record of achieving business results by working individually and as part of a team
- Excellent organisational skills working towards productivity and efficiency targets
3
Collections Associate Resume Examples & Samples
- Analyze, reconcile and collect on customer accounts
- Resolve billing disputes and negotiate with customers
- Determine customer risk for bad debt reserve and third party placements
- Establish collections best-practice procedures
- Lead and/or participate in related projects
4
Domestic Collections Associate Resume Examples & Samples
- Process incoming and outgoing collection items that include coupons, bonds, drafts (auto and customer), sight drafts, forgeries, return checks, reclamations, CD's, and balance of accounts payments. Items are received from internal branches on behalf of client, other financial institutions, Federal Reserve Bank, and Department of Treasury
- Process payments on incoming and outgoing collections that may involve the issuing of Official Checks, wiring of funds, or posting credits directly to client accounts
- Process returned collection items to the branch, Federal Reserve Bank, Department of Treasury, or financial institutions with proper documentation regarding refusal of payment
- Research items to determine bank of first deposit, depositor, and/or branch that handled the item
- Ensure proper tracking and prompt follow up on all outstanding collection items with the branches and other financial institutions
- Provide verbal information, resolution, and guidance to internal clients regarding domestic collection items or inquiries
- Balance and reconcile to the internal general ledger account for collection items, as well as various class codes on the Federal Reserve Bank account
- Provide support and assistance to internal and external clients
- Ability to achieve performance measurements as set in place by department manager/supervisor
- Basic knowledge of check fields to include bank endorsements
- Ability to comprehend and follow procedures with minimum supervision
- Minimum three years as Domestic Collections Associate I or equivalent experience
5
Credit & Collections Associate With English & French Resume Examples & Samples
- Ability to plan and organize daily activities in a methodical and productive manner
- Flexible to work in a fast paced environment and flexible to changes; desire to succeed
- Strong communication skills and the ability to establish relationships with accounts
6
Credit & Collections Associate With English & Dutch Resume Examples & Samples
- Performs tasks and ensures quality in support of post-sale customer administration business initiatives
- Evaluates new and existing customer creditworthiness; extends and/or revokes credit lines/limits
- Likely to have had significant amount experience within a large organization, ideally within collections / customer service
- Excellent interpersonal and customer care skills. Must be able to build positive, productive relationships with customers, value chain partners and team members
- Strong communication skills and the ability to establish relationships with accounts (Preferred)
- Proficient in Microsoft Office applications (Preferred)
7
Collections Associate Resume Examples & Samples
- Minimum of one year collections and/or customer service oriented experience required
- Excellent verbal and written communication skills required
- Solid negotiation skills needed to handle collection/provisional recovery resolution
- Must be able to work independently as well as work in a team environment
- Banking and bill pay experience beneficial
- Basic knowledge of collection practices and terminology preferred
- Basic knowledge of MS Office Suite and Internet Explorer preferred
8
Collections Associate Resume Examples & Samples
- A year's experience in collections and/or call centre environment, preferably in the banking industry
- Proven background in customer service, excellent interpersonal and negotiating skills
- Strong written and oral communication skills and numerical skills will be mandatory
- Ability to work in a fast paced environment where targets need to be reached
- Proven ability to influence others and negotiate in order to meet desired outcomes will be well regarded
9
Collections Associate Resume Examples & Samples
- Ensure all customer invoices are paid within terms
- Maintain excellent records of collection activity
- Ensure all partially paid invoices are cleared by further payment or billing adjustment
- Track and clear any and all unapplied cash
- Weekly review with Supervisor of all overdue accounts
- Maintain good working relationships with customer contacts
- Ensure compliance with the published policies and procedures
- Focus and skill at accuracy, attention to detail and consistency
- Effective problem solving and documentation skills
- Ability to build good relationships with customers and suppliers
- Provide proactive service to customers
- 3 years A/R experience preferred
10
Collections Associate Resume Examples & Samples
- Depends on others for guidance
- Still learning fundamentals of the discipline and role
- Typically has limited experience within the role
- Understands key concepts of the discipline
11
Credit & Collections Associate With French & English Resume Examples & Samples
- Monitors delinquent accounts and implements collection procedures
- Responds to inquiries from customers or external collection resources
- Receives/places calls or send letters to customers to resolve billing or invoice issues on delinquent accounts
12
Collections Associate Resume Examples & Samples
- Collection of all open invoices for customers in their assigned portfolio
- Support the business by providing alternative collections solutions
- Review and take appropriate follow up action with the commercial sales, customer service and AR technicians
- Administer the Collections Escalation Process
- Research, investigate and resolve issues involving on account money (credits or overpayments
- 2 years collections or related experience in a high transaction industry
- Experience in SAP ERP system, SAP-FSCM
13
Collections Associate Resume Examples & Samples
- Ensure timely collections of outstanding balances from customers according to Air Products’ credit & collections escalation policy
- Ensuring customer calls and emails are responded to within department targets. Identify any customer complaints and escalate as appropriate
- Anticipate and communicate with customer services, sales representative, customer about disputed items, present and potential payment issues, credit hold situation
- Support and be backup for other collector’s associates
- Liaise with the credit & collections team lead about all credit issues
- Keep accurate and up to date logs of individual customer information
- Languages: Dutch (native level) and business English
- Studies: Preferable Business Administration or Economics
- Experience Required: Handling incoming calls activity, preferably in the area of Credit & Collections
- Negotiation with customers and a number of internal stakeholders, dealing with collections, dispute management, account reconciliations, charges/payments
- Personal skills: Capacity of fluent interpersonal negotiation both with external and internal customers
- Knowledge Required: Understanding of customer accounts and general business workflows
14
Collections Associate Resume Examples & Samples
- Collections experience preferred
- Understanding of Construction Industry Funding Process
- Knowledge of Liens and Bonds and State specific deadlines
- Thorough documentation and follow-up skills
- Solid understanding of MS Excel
- Knowledge of MS Dynamics is helpful
- Knowledge of C-10 and C8 helpful
15
Collections Associate Resume Examples & Samples
- Place inbound and outbound calls through an auto dialer system to negotiate and collect dishonored checks and past due or over-limit credit/debit card accounts
- Works with other internal FIS departments, including but not limited to customer service and accounting, as needed
- Contacts outside companies (e.g., agent banks, attorneys, credit counseling agents) as needed
- Maintains control of the conversation with customer at all times. Follows basic call flow and handling procedures while adapting to each conversation using the phone skills and techniques learned during training
- Adhere to all departmental procedures and Fair Debt Collection Practices Act (FDCPA) regulations
- Requires ability to navigate a computerized data entry system or other relevant applications
- Working knowledge of collection laws, bankruptcy requirements and guidelines
- Able to work with data entry systems, credit bureau reports and collection techniques
- Ability to make decisions within specified parameters
- Ability to work effectively with multiple tasks and situations
- Ability to work in a Predictive Dialer environment
- May require the abiltiy to accommodate a flexible work schedule
16
Collections Associate Senior Resume Examples & Samples
- Works with customer to negotiate a repayment arrangement in a minimal number of contacts
- Updates customer's contact and account information during each contact
- Responsible for account research, including skip tracing, through the use of online credit bureaus and other systems
- When unable to resolve the problem in a reasonable amount of time, will escalate to the appropriate resource. Follows up on escalated issues with coaching and mentoring to learn the appropriate solution and expand overall knowledge
- May provide guidance and/or mentoring to less experienced Collections Representatives
- Excellent customer service and telephone skills
- Ability to calculate figures and amounts such as discounts, interest, commissions, proportions and percentages
- Ability to work productively in a high transaction volume environment
- May require multi-lingual skills for specific position (e.g., English, Spanish)
17
Collections Associate Resume Examples & Samples
- Customer contact by phone, email or letter to ensure the collection of debt
- Build customer relationship
- Aged debt reporting and analysis
- Maintaining a clean and up to date ledger
- Ensuring that policies and procedures are adhered to
- Working towards a multiple targets to ensure optimum debtor ageing and collections
- Ad hoc tasks
- Processing debit/credit card payments
- Making decisions on when to release new orders or put them on hold based on client debt status
- Be in constant contact with the sales team and sales managers, other departments within the shared service centre and other international sites being able to coordinate the activities between these departments
- Investigating and resolving queries
- Delivering results and meeting targets consistently
- Good at building relationships and excellent communication skills both with internal/external clients
- Strong team player. Must enjoy working alongside others in a team-based environment
- Comfortable working with processes and procedures
- Disposition for repetitive type work, methodical
- Customer service and performance focused approach
- Target driven
- Experience in credit control environment computer literate, Excel & Outlook
- Ensure high level of customer service via performance management reporting and target setting
- Detail conscious, target driven, able to work as part of a team
- Excellent interpersonal and negotiating skills
- Minimum Education - Bachelors Degree
18
Collections Associate Resume Examples & Samples
- Excellent customer service skills, exposure to Excel, MS Word, Outlook, Internet explorer and the Windows interface will the key skills required
- Collections experience is an advantage
- Strong financial and numerical literacy
19
Collections Associate Resume Examples & Samples
- Candidate must possess at least a Bachelor's Degree in any field
- At least 2 years of experience in credit card collections is required
- Ability to work in a fast paced metric driven environment with proficient multitasking and navigation in a windows environment
- Strong interpersonal, communication and listening skills
20
Collections Associate Resume Examples & Samples
- Solid analytical and multi-tasking skills that result in solid decision-making skills and time management to deliver exceptional customer service 100% of the time
- Strong customer/client focus with the ability to resolve issues by de-escalating a situation turning bad experiences into positive ones
- Enjoys speaking on the phone (a lot!)
- Associates degree in a business related field
- Knowledge of collections
21
Collections Associate Resume Examples & Samples
- Support and be backup for other collectors associates
- Languages: Native Polish and Excellent English. Check/Slovak is an advantage
- Experience Required: Handling high levels of incoming calls activity, preferably in the area of Credit & Collections
22
Collections Associate Resume Examples & Samples
- Invoice collections tasks includes daily phone calls to customers at branch and operations levels, combined with comprehensive email communications
- Account level and item level comments and status updates within the ERP systems
- Deduction resolution to ensure deductions does not continue, invalid deductions are paid back and invalid deductions are credited accurately (including coding and commenting all accounts)
- Deduction resolution includes root cause analysis seeking to reduce or eliminate the cause of deductions
- Complete monthly reconciliations of accounts
- Complete reporting assigned
- Limited reporting to GenPact management and Client will include cash forecasting for month-end, identifying wins and challenges from operating month, Weekly Past Due Tracker and Watch List Tracker to identify at-risk accounts
- Full time position 40 hours per week
- Work location is the Wilkes-Barre, PA site
- Completion of offset forms daily
- Monthly meetings with Operations and client
- Good/Excellent Computer Skills
- Ability to work with MS Word, Excel and Power Point
- Knowledge of Accounts Receivable and B2B collections strategies
- Basic knowledge of concepts of debits and credits
- Excellent Written and Verbal Communication Skills
- Negotiation and analytical skills
- A High School diploma is required
- Three years’ work experience in collections and deductions is required, or an equivalent combination of education and experience
23
Senior Collections Associate Resume Examples & Samples
- Proactive invoice collections (including coding and commenting all accounts)
- Complete monthly reconciliations of accounts assigned to the desk as well as reconciliations of problem accounts assigned to other desks
- Training and mentoring of new hires as well as existing analysts
- Assist in the escalation process
- Attend and facilitate meetings with Client contacts
- Assist in the updating of SOP’s, forms and processes used to better assist the team and client
- First level of assistance for Analysts on the team
- Review of offset forms prior to sending them to cash application for accuracy
- Assist with adhoc requests from the client and/or business
24
Collections Associate Resume Examples & Samples
- Understand and respond to all scheduled assignments, anticipating the constraints of space, time, and other factors
- Accurately track all changes related to object locations and scope of work
- Occasionally help to proctor precept classes, scholars' visits, and other collection inquiries
- Assist in the preparation and maintenance of collections storage mounts and archival rehousing and interleaving of stored prints, drawings, and photographs
25
Collections Associate Resume Examples & Samples
- Process transactions using Business Unit Tools/Applications
- Establish and maintain effective working relationships with respective Emerson Business Units
- Weekly and monthly submission of reports to Team Leader and Functional Manager
- Proactively provides feedback to Team Leader and Functional Manager
- Perform other duties as may be assigned
- Efficiently and accurately apply payments received daily for Emerson Business Unit with one-day turnaround time (service level)
- Follow other process involve in the payment application (e.g. charge back, deductions, etc) as instructed by Emerson Business Unit
- Efficiently and accurately process invoices for payments received daily for Emerson Business Unit with one-day turnaround time (service level)
- Follow other process involve in invoice processing (e.g. matching of invoices, release hold and exceptions resolution)
26
Collections Associate Resume Examples & Samples
- Investigate missing orders, damaged and late return cases; determine which customers need to be contacted and appropriate form of communication
- Manage customer communication and relationship throughout collection process
- Respond to customer inquiries on late fees due, billing issues and invoice requests
- Process customer charges for all collection related scenarios
- Partner with warehouse operations & retail teams on scan discrepancies, shipping issues and deactivation of units not returned
27
Collections Associate With Hebrew Resume Examples & Samples
- Fluency in Hebrew (C1 level of proficiency)
- Good understanding of English (B2)
- 0-2 years relevant experience (depending on the position’s career level)
- Experience with accounting systems, cash applications, customer service, SAP would be a plus
- Competent Microsoft Office user: Excel, Word and Power Point
- Ability to solve urgent matters and work under pressure
- Ability to prioritize and schedule workload
- Reliable, active approach striving for process improvement
- Responsibility, accuracy
28
Business to Business Collections Associate Resume Examples & Samples
- Responsible for Business to Business Accounts Receivable collection activities behalf of the client
- Responsibility for activities assigned by Team Leader
- Demonstrates the ability to work as part of a team
- Complies with all client published policies and procedures and any legal and regulatory requirements that the company is obliged to adhere
- Minimum 6 months of collections experience or Minimum of 3 years' of customer service / call center experience
- Minimum 6 months of experience with Microsoft Office
- Experience with Call Center / Customer Service
- Experience with IT Company is preferred
- Experience with Oracle ERP accounting system
29
Collections Associate Resume Examples & Samples
- Stable employment record
- Ability to maintain outstanding attendance at all times
- Schedule flexibility to work 40 hours per week including days, evenings and weekends
- Ability to effectively communicate in a respectful and assertive manner
- Willingness to submit to and pass E-Verify and background check
- Basic data-entry and typing skills
30
Credit & Collections Associate Team Member Resume Examples & Samples
- Escalates problems or concerns to supervisor in order to secure approval for any non-routine concerns/solutions
- Advanced English written and oral skills are required (test will be done before setting up an interview)
- Ability to deal with difficult customer (internal & external) situations with a professional and resourceful manner for resolution
- Strong learning aptitude and agility
- Requires good negotiation skills within prescribed guideline
31
Junior Collections Associate Resume Examples & Samples
- Demonstrated proficiency with Collections
- Strong SAP knowledge
- Demonstrable interpersonal skills
32
Collections Associate Resume Examples & Samples
- Extensive customer interaction/soft skill experience, with emphasis on influencing decisions
- Thorough knowledge of client products, services, and systems
- Excellent computer navigation skills
- Ability to multitask (Able to navigate numerous applications and decipher information while
- Flexibility in accepting schedule changes
33
Collections Associate Resume Examples & Samples
- Minimum of one year Customer Service or Collections experience required
- High school Diploma/GED required
- Ability to solve complex issues
- Able to manage multiple tasks simultaneously
- Banking and Bill Pay experience
- Knowledge of Fair Debt Collection Practices Act (FDCPA) preferred
34
Collections Associate Resume Examples & Samples
- Professional in appearance, actions, and behavior
- Intermediate skills in MS Office applications or similar applications
- Excellent verbal and written communication skills, with the ability to effectively and professionally present information and respond to questions
- Capability to analyze and prioritize work
- Excellent problem-solving skills
- Self-directed, self-motivated individual with a personable demeanor
- Desire to work in a position requiring extensive phone and email communication
- Willingness to work in a highly measured, fast paced, production environment
- Prior phone center experience
- Advanced skills in MS Office applications
- Desire for advancement
- Experience handling objections and gaining commitment
35
Collections Associate Resume Examples & Samples
- Handles incoming customer calls with the intent of providing customer satisfaction, retention, and/or extending contact to sell new or additional products and/or services
- Serve as liaison between customers and internal CFSC departments
- Liaise with Cash department to ensure accurate payment application
- Liaise with DHL US Custom Duties Group to determine validity of disputes
- Perform initial research to determine accuracy of customer disputes
- Open/create disputes relating to customer AR issues
- Monitor customer disputes to identify trends
- Understand and apply the Global Collections Treatment Plan to delinquent accounts
- Liaise with customer and Cash department to either refund or apply UAC (Unapplied Cash) to open invoices
- Working knowledge of Global guidelines, company policies and DHL systems
- Communicate effectively to various levels of management
- Analytical abilities to include use of technical skills such as Excel
- Performs standard, specialized and complex aspects of the function
- Professional telephone demeanor
- Customer Centric!
36
Hedis Collections Associate Resume Examples & Samples
- Work with the HEDIS Operations staff to assist with the 2017 data collection cycle
- The purposes of this role include, but are not limited to: 1. Market specific data collection efforts 2. Provider outreach 3. Medical record collection, identification and organization The candidate must be technically savvy and must be able to work without distraction. This is a high production environment, and candidates must adhere to measured productivity requirements
- Acts as contract employee to work a required 40 hours onsite weekly for a 6-month contract focused on HEDIS data collection efforts for 2017
- Performs duties as assigned by UHC Clinical Quality Manager(s), HEDIS Project Managers, or Regional HEDIS Managers for market specific annual data collection efforts
- Demonstrates effective professional verbal and written communication skills in a virtual environment and across time zones
- Demonstrates proficiency in Microsoft Office: Outlook, Excel, and Word and similar applications
- Manages various data organized within Excel spreadsheets
- Separate and combine PDF medical records in Adobe Acrobat
- Conducts claims research, determining correct service location or verifying member history
- Performs provider outreach, verifying and confirming provider demographics & medical record requests, both by telephone and in writing
- Requests medical records and performs follow up of requests within HEDIS database tool
- Maintains HIPAA standards and confidentiality of protected health information
- Ability to contact providers and request data independently, by telephone and in writing
- Experience and confidence with placing outbound phone calls
- Proficient in Microsoft Office applications including Excel, Outlook, Word
- Solid research skills
- Excellent time management and prioritization skills
- Results-driven independent worker and self-starter
- Comfortable working in a virtual environment and across time zones
- Comfortable working with laptop vs. desktop
- Flexible; self-directed learning approaches and adaptability are key
- High level of organization skills, including attention to detail
- Able to accept direction, duties and changing priorities as assigned
- Experience working with HEDIS
- Experience in claims / medical record review / medical billing / medical office
37
Entry Level Collections Associate Resume Examples & Samples
- Schedule flexibility to work 30-40 hours per week including days, evenings and weekends
- Ability to feel comfortable sitting for most of an 8h shift
- Ability to negotiation payment
38
Credit & Collections Associate Resume Examples & Samples
- Supports team manager and performs management duties; Supports the organization and serves as backup when manager is out of office
- Provides encouragement to team members, including communicating team goals and identifying areas for new training or skill checks
- Assists management with hiring processes and new team member training
- Answers team member questions, helps with team member problems, and oversees team member work for quality and guideline compliance
- Communicates deadlines and performance goals to team members
- Develops strategies to promote team member adherence to company regulations and performance goals
- Conducts team meetings to update members on best practices and continuing expectations
- Provides quality customer service, including interacting with customers, answering customer enquiries, and effectively handling customer complaints
- Collection Rep. Responsibilities
- Minimum of 2 years work experience in a collections role or collections related role
- Flexibility of work hours within 7:00am-7:00pm CST, Monday-Friday
- Conflict resolution, problem solving and negotiation skills
- Understanding of contract documents and terms of obligations
- General accounting principles of accounts receivable processes
- Ability to handle multiple priorities/tasks in a fast paced work environment
- Proficiency with Microsoft Office to include Word, Outlook, Excel, and Siebel
- High School diploma/ GED
- PSO & CMA
- 2+ years of commercial collections experience in support of a financial services company
- Experience working with Public Sector and large commercial accounts
39
Truckload Collections Associate Resume Examples & Samples
- Determine which accounts are overdue
- Prioritize order of calling for payment
- Solve payment problems by gathering required paperwork
- Mail, fax or email necessary paperwork, and make follow-up calls
- Answers customer inquiries related to account balances and accounts past due
- Provides invoices and other backup information to customers upon request
- Examines mail for requested information and changes and makes notes in customer records
- Mediates between the sales force, service centers and customers related to accounts past due
- Participates in proactive team efforts to achieve departmental and company goals
- Creates collections files on customers with past due freight bills
- Run aging reports and prepare excel spreadsheets
- Review rate disputes and compare to tariffs and work with specialized rating and billing department to resolve
- Review customer 3rd party payer websites for payment details
- Enter notes to the account in the computer each time the customer is contacted
- Assist delivery service centers with driver collect releases
- Run Experian credit checks as needed
- Communicates internally with Interlines, within Accounting Department, Rates, Customer Service, and externally with service centers, agents, sales force and customers
40
Credit & Collections Associate Resume Examples & Samples
- Alerts the primary Sr. Credit & Collections Associate assigned to an account of any credit concerns
- Meets individual goals as established by management, e.g. reduction of dollars past due
- Minimum three years of job related experience with credit/collections or general business experience
- Experience with Microsoft Office suite of products
- International finance or export trade experience preferred
- Experience using Oracle or similar ERP system is preferred
- High degree of Customer focus
- Ability to build relationships with other departments
- Excellent organizational, analytical and problem solving skills
- High level of professionalism and integrity
- Ability to work effectively with all levels of the organization including senior management
41
Collections Associate Resume Examples & Samples
- Alliance Data offers a competitive salary and a comprehensive selection of benefit options including 401(k)
- Alliance Data will consider for employment qualified applicants with criminal and credit histories in a manner consistent with all applicable laws
- Alliance Data participates in E-Verify
42
Collections Associate Resume Examples & Samples
- Places inbound and outbound calls through an auto dialer system to negotiate and collect dishonored checks and past due or over-limit credit/debit card accounts
- Updates customer’s contact and account information during each contact
- Responsible for account research including skip tracing, through the use of online credit bureaus and other systems
- Contacts outside companies, e.g., agent banks, attorneys, credit counseling agents as needed
- May require multi-lingual skills for specific position, e.g., English, Spanish
43
Collections Associate Senior Resume Examples & Samples
- Works with other internal FIS departments including customer service and accounting
- Adheres to all departmental procedures and FDCPA (Fair Debt Collection Practices Act) regulations
- May require the ability to accommodate a flexible work schedule
44
Collections Associate Resume Examples & Samples
- Receives payments, notates the account, and forwards to appropriate parties for processing and application
- Records information about financial status of customer and status of collection efforts
- Computes, classifies, and records numerical data to keep financial records complete
- Demonstrated success providing excellent customer service
- Prior experience in collections is a plus
45
Collections Associate Resume Examples & Samples
- Set up banking information on the applicable system to facilitate premium and loan payments for life insurance and making subsequent deposits on variable annuities or more policies on different billing periods (monthly, quarterly, semi-annual and annual)
- Perform electronic payment collection, interpretation and evaluation
- Control and clear suspense items that will go beyond clearing standard
- Handle payments for premium, loan interest and loan using policy values
- Generate hard copy communications to clients regarding status of their requests
- Update and maintain current payer’s information for billing purposes
- Apply check and balance due payments to activate policy
- Refund and terminate work item that was either declined, withdrawn, incomplete or not taken
- View and resolve Not In Good Order (NIGO) payments electronically from Citidirect
- Graduate of any 4-year Bachelor's Degree course (Internal/external)
- Ability to clearly understand and act on presented problem statement
- Candidate must demonstrate good problem solving skills
- Candidate must have good organizational and time management skills with the ability to be flexible to changing environments and meet tight deadlines
- Funds allocation
- Basic spreadsheet skills - Formatting and Excel formulas
- Good understanding of team’s product
- Basic operational knowledge of team’s tools and systems
- Basic working knowledge of team’s processes
- LifePro
- CitiDirect
- CARE
- MS Office Applications
- WLTC
- Knowledge on company’s LTC insurance products and services
- Knowledge on the rules and regulations of US on Life and LTC Insurance
- Process Specific Knowledge
- Able to understand and process clients requests
- Able to identify what tools or systems is needed to apply requests
- Can communicate accurate information to external/end users
46
Collections Associate Inbound Resume Examples & Samples
- Excellent computer abilities to navigate our care systems, as well as the Windows environment
- Basic mathematical abilities
- Previous collections, call center or sales experience
- Alliance Data is an Equal Employment Opportunity employer
47
Senior Collections Associate Resume Examples & Samples
- Performs a wide variety of collection functions for larger or more complex accounts
- Ensures compliance with established guidelines, reviews and monitors credit sources, credit files, customer applications and delinquent accounts
- Receives payment and posts amount to customer's account
- Compiles and maintains basic credit information
- Strong computer and communications skills
- 3-5 years of Collections experience preferred
48
Billings & Collections Associate Director Resume Examples & Samples
- Lead the overall delivery of compliant processes and services for OtC Billing and Collections using internal resources and external vendors/resources and partnerships
- Model MSD’s Leadership Behaviors and inspire others to act in this way also
- Drive teams towards achievement of SLA and top class KPIs
- Hire new resources into the team when required and training up those new hires to include systems onboarding for all internal and outsourced team members
- Manage relationships with internal stakeholders to ensure all are aware of status of Billing & Collections activities that impact them and ensure they understand value of B&C team to them
- Understand relevant policies and procedures to ensure processes are aligned to those including, Billing, Credit and Collections, and Bad Debt policies
- Liaise with the OtC Compliance Analyst to ensure audits (internal and external) are brought to a successful and timely conclusion
- Manage vendor relationship and performance by implementing and tracking Service Level Agreements and other performance metrics
- Act as positive promoter for outsourced activities
- Seek to outsource transactional activities where possible to enable scope for value added activities to be taken on
- Partner with RDC-Europe process owners to build the process that will deliver an operationally excellent and efficient Billing & Collections process
- Partner with teams to ensure successful implementation of all OtC initiatives in a timely manner
- Perform all required people management obligations including motivating and energizing team members, performance reviews, succession planning, talent assessments and workforce planning
- Ensure team is available and properly resourced at all times to meet business needs, particularly around business critical times (month, quarter and year end close) and ensure holiday periods are appropriately resourced
- Act as the central liaison for all Billing & Collections transition activities to centralized platforms
- Be an active member of the extended leadership for the RDC-Europe and provide leadership beyond direct reports
- Bachelor’s Degree in Business Administration, Accounting or Finance preferred
- Minimum of 5 to 8 years of demonstrated work experience within a General Accounting and/or Finance Shared Services, and/or Accounts Receivable/Collections area required
- Minimum of 3 years of experience leading team of Order to Cash professionals to achieve results required
- Experience of working in an organization providing services across multiple markets or geographies
- Business-level English language skills (speaking and writing) required
- Familiarity with US GAAP preferred
- Solid financial background with experience in accounting processes
- Problem solving and analytical skills with a proactive management style to implement new processes
- Strong communication, interpersonal, and organization skills required to meet business objectives
- Must be able to work in a fast-paced, dynamic environment, under pressure, and with a high degree of professionalism delivering high quality results on time
- Must be comfortable in an environment of changing technologies and processes, and demonstrate flexibility in adjusting to new ways of working
- Strong SAP knowledge required
- Ability to work independently and with a team in a fast-paced and high volume environment with emphasis on accuracy and timeliness
- Have a thorough knowledge of credit-related laws
- Intermediate to Advanced PC skills (MS Excel, Word, PowerPoint) required
- Demonstrated commitment to education and professional development
- High degree of integrity and personal ethics in implementing corporate policies and procedures
49
Senior Collections Associate Resume Examples & Samples
- Contact customers for collection of delinquent invoices and invalid deductions to ensure the maximum turnover of receivables and to achieve Halyard Health’s AR performance target metrics
- Review and analyze customer’s open receivables to ensure compliance with credit limits and terms of payment
- Analyze customer issues (e.g., invoice deductions, late payments, incomplete electronic data) to identify trends/root causes and/or make recommendations to resolve exceptions
- Influence external customers to take desired actions by using techniques appropriate to the situation
- Responsible for management of a full customer portfolio including collections and dispute resolution activities
- Research and resolve order settlement disconnects, past due invoices, deductions, on account cash, etc, to ensure working capital objectives are met
- Build and maintain loyal relationships with all customers served
- Monitor customer account activity so that negative trends in order settlement performance are recognized and addressed with customer and business management
- Continually evaluate the processes and systems utilized and prepare well researched recommendations for enhancements
- Maintain accurate, organized, and complete customer files that assist in providing superior service to our customers
- Report to the CFS Team leader whenever corporate financial policies or instructions are not being followed, or appear inappropriate, inadequate, or out of date
- Communicate fully with superiors, subordinates, and others who have a need to know. Communicate in a way that is timely, yet prompt; complete, yet concise; candid, yet accurate; clear, yet responsive
- Contribute to an environment in which all team members are respected regardless of their individual differences and are motivated to improve both individual and team contributions to achieve desired business results
- Demonstrate of ownership and ability to multi-task to balance responsibilities with assigned projects
50
Collections Associate Resume Examples & Samples
- Proven ability to provide quality customer service
- Good interpersonal skills - developing & coaching others
- Exposure to Excel, MS Word, Outlook, Internet Explorer & the Windows interface is expected
- Ability to adapt to cultural differences, calling customers from a multi-campus facility
51
Collections Associate Fluent Resume Examples & Samples
- Escalate to management dispute information to a high degree of quality as required in accordance with escalation policy
- Good organisational & time management skills
- Competent in Microsoft Office
- Ability to establish and maintain key relationships
- Fluency in English and any other European Language
- Sarbanes/Oxley knowledge preferable but not essential
52
Credit & Collections Associate Resume Examples & Samples
- Post secondary education equivalent to a Diploma in Business/Administration Management
- Three to five years High Volume Commercial Collections experience preferred
- Working knowledge of Credit and Collections procedures
- Experience with Navision preferred
- Ability to anticipate and solve problems, act decisively and persist in the face of obstacles
- Ability to work with a wide variety of people with different personalities and backgrounds
- Adaptable and highly organized
- Computer skills to produce effective spreadsheets, reports, documents and presentations, as required. Knowledge of MS Office applications
- Communicates with clarity, verbally in one on one or group situations, and over the telephone
- Communicates well in writing by composing clear documents
53
Collections Associate Resume Examples & Samples
- Great opportunity with potential growth with in the financial industry
- Company offers a wide range of employee benefits
- Be part of a fast pace collections and recovery team driven on results
- Gain experience working with a number of different clients from all over the United States and Canada
- Contacts customers by phone, email and letter to negotiate past due payments
- Prepares necessary documentation and forwards assignments to repossession agents
- Documenting worksheets/database with current attempts made to contact the renters
- Using the tools provided, attempt to locate additional contact numbers/email addresses for overdue customers
- Maintains a close working relationship and constant interaction with repossession agents and clients
- High School Degree/GED required
- Minimum of 3 years’ experience required in Collections / Repossessions
- Basic knowledge of PC and Microsoft Office
- Ability to handle escalated customer issues
- Must be detailed oriented, and have excellent organizational skills
54
Collections Associate Resume Examples & Samples
- Minimum 2 years of B2B collections experience required
- Must have excellent customer service skills
- All offers are contingent upon an acceptable credit report check and criminal background check
55
Credit & Collections Associate Resume Examples & Samples
- Confers with customer by telephone or in person to determine reason for overdue payment and review terms of sales, service, or credit contract
- Compiles and maintains basic credit information about financial status of customer and status of collection efforts
- Reviews and monitors credit sources, credit files, customer applications, and delinquent accounts
- Maintains records on credit risks, delinquent accounts and incomplete files
- Ensures compliance with established guidelines
- HS Diploma or GED, strongly preferred. Specialized skills training/certification may be required. Generally 2 - 5 years of experience in area of responsibility
56
Collections Associate Resume Examples & Samples
- Monitors assigned accounts ensuring payment is received in accordance with company terms and payment due dates, including an active participation in the determination of action steps required to facilitate resolution of delinquent receivables
- Makes outbound collection calls in a professional manner while maintaining customer relations in order to meet cash forecast goals
- Provides clear written and verbal communication and customer service on collection issues to both external and internal customers to evaluate and maintain credit risk
- Coordinates all users to resolve cash application issues and proactively identifies root causes contributing to non-payment in order to prevent further occurrences of the same issue
- Assists and communicates with the shared service cash application specialist on the proper application of customer remittances, including providing research where necessary for customer payments lacking appropriate detail
- Provides timely follow-up on payment arrangements with assigned accounts
- Provides a positive attitude and adheres to all department and company policies and procedures
- Provides recommendations and suggests improvements for streamlining the collection process
- A minimum of a high school diploma or equivalent experience is required for this position; an Associate degree with an emphasis in Accounting/Finance is preferred
- Experience of 1 year is required for this position, assuming education requirements are met. Equivalent industry experience of 1 or more years is highly desirable
- A thorough knowledge and understanding of credit and collection transactions and processes is highly desirable
- Experience within a manufacturing environment is preferred
- Excellent customer service experience
- MS Excel skills at an intermediate level
- Demonstrated ability to follow standard operating procedures and instructions to complete tasks in a timely and accurate manner
57
Collections Associate Team Member Resume Examples & Samples
- Degree level of education
- Experience : 1 to 2 years high volume B2B Collections experience
- Able to meet individual targets and deadlines
- Computer skills: Excel, Word & Outlook
- Systems: SAP; SFDC and GET PAID (at least one essential)
- Highly motivated, task oriented and able to work in a team and independently in a fast paced environment
58
Collections Associate Resume Examples & Samples
- Review customer aging and identify past due items for collection purposes using both collection application software and excel spreadsheet aging reports
- Analyze customer accounts and resolve complex billing disputes, involving the use of spreadsheets and assistance (as required) from operations and Sales
- Make collection calls and send emails and/or letters to delinquent accounts
- Prepare documentation for warehouse liens as directed
- Work with third party collection agencies as directed by management
- Manage a system of follow-up that assures all delinquent items are resolved according to department goals
- Contact facilities for back-up documentation as needed
- Provide necessary documentation to customer to facilitate prompt payments
- Investigate and resolve overpayments and deductions on customer accounts
- Prepare management reports regarding customer accounts as needed
- Continue to encourage customer to release Americold from providing warehouse bills of lading and/or proofs of delivery
- Encourage all customers to pay within established payment terms
- Utilize mainframe billing system and coordinate information between the customer and all Americold parties (field locations, etc.)
59
Credit / Collections Associate Resume Examples & Samples
- HS Diploma or Equivalent
- 1+ years credit and/ or collection related experience, depending on area of assignment may be required to have relevant healthcare/insurance experience
- Basic Arithmetic skills
- MS Word and Excel
60
Collections Associate Fluent French Resume Examples & Samples
- Contact customers by phone and other tools to ensure timely payment of all invoices, being pro-active to ensure an overdue situation does not occur
- Produce monthly statements in line with client processes and SOX procedures
- Flexible working hours are required during client specified key periods (month end)
- 6 months – 1 years collections or accounts payable experience/customer care/sales experience in an international environment
- Strong interpersonal /business skills both oral and written with very good telephone skills
- Excellent reporting skills
- Fluency in English and French
61
Business to Business Collections Associate Resume Examples & Samples
- Delivers the service within agreed deadlines and at the required quality
- Escalates production issues to team lead as appropriate
- Comply with all client published policies and procedures, and any legal and regulatory requirement the company is obliged to adhere
- Demonstrates expert knowledge of processes and related systems to effectively perform responsibilities
- Associates degree or at least 1 year of work experience
- Minimum of 1 year of business to business collections and/or finance/accounting experience
- Minimum of 1 year experience with Microsoft Office including excel
- Experience with IT company is preferred
- Individual is able to meet published deadlines for activities
- Ensures all work is performed in accordance with targets
62
Collections Associate Resume Examples & Samples
- Bachelor’s degree is preferred, Associate’s degree is required
- Strong typing skills
- Proven ability to stay focused in a continuous process flow and keep pace within the work team
- Superior verbal and written communications skills
- Eye-hand coordination, manual dexterity and the ability to operate general office equipment
- Experience with automated dialers and CACS/CAS is preferred
- Excellent interpersonal and motivation skills
- Displayed sense of ownership in relation to attitude and actions, assignments and event outcomes
63
Collections Associate M-F Resume Examples & Samples
- Completed degree is preferred, HS diploma is required
- 1+ years of collection experience
- Demonstrated ability to handle change
64
Collections Associate Resume Examples & Samples
- Monitor assigned accounts ensuring payment is received in accordance with company terms and conditions of payment due dates, including active participation in the determination steps required to facilitate resolution of delinquent receivables
- Place outbound collection calls in a professional manner while maintaining customer relations. Collection efforts may also consist in the recovery of unauthorized customer deductions and unearned cash discount deductions
- Assists and communicates with Cash Application on the proper application of customer remittance, including providing research where necessary for customer payments lacking appropriate detail. Contact customer where necessary to obtain proper remittance detail
- Assist with special invoicing requirements which may include customer portal invoicing
- Provide recommendations and suggestions to Credit Analyst and Credit Management on improvements for streamlining the collection process, provide callouts of accounts requiring accelerate collection effort
- Projects/ad-hoc reporting as assigned
- Credit related designations, a plus
- Bi-lingual, a plus (Spanish, French)
- Solid knowledge of Excel, Word, and PowerPoint
- Basic understanding of credit principles and bankruptcy laws
- Ability to prioritize, drive for results, manage change, multitask
- Solid communication and negotiation skills
- Bachelor’s Degree required: Accounting/Finance
- Associate’s Degree in Accounting/Finance will be considered with 1-3 years in Accounts Receivable or Credit Experience
65
Senior Credit & Collections Associate Resume Examples & Samples
- Part-time, flexible hours, approximently 20 - 25 hours per week
- Bachelors Degree in Finance, accounting or related field desired but not required
- Minimum 2 years credit and collection experience
- Profiency in Microsoft Applications such as Word and Excel a must
- Effective communicator (verbal and written) with exceptional phone skills and attention to detail
- Experience desired but not required in process improvement
- Support team within multi-functions of the department, identify and help slimline current processess
- Knowledge of construction laws as they pertain to liens, bonds, litigation and bankruptcy is desired but not required
66
Collections Associate w Fluent Greek Resume Examples & Samples
- Meet weekly/monthly collections targets and all SLA’s
- Produce monthly statements to send to customers in line with clients SOX processes
- Record all collections activities in a consistent manner as per client process
- Fluency in Greek & English
67
Collections Associate Resume Examples & Samples
- Associates or Bachelor’s Degree preferred
- The ability to work 8 hour shifts consisting of three (3) days 8 AM - 5 PM or 9 AM - 6 PM and two (2) evenings 12 PM - 9 PM or 1 PM -10 PM
- Willingness to work one (1) Saturday morning per month preferred
- Fluent in conversational English and ability to proficiently read and write English
- Work experience in Collections, Sales, Telemarketing, Medical Billing, Call Center, Customer Service, Banking, Reception, Criminal Justice, Office Support, Wait Staff, Accounting, Finance, Teaching, Retail or Retail Management
- Six months or more of direct phone or in person customer interaction experience
- Strong verbal communication skills with the ability to listen, persuade, negotiate and obtain resolution
- The computer skills to document calls and navigate software packages and databases while on the phone
- Intermediate computer skills in one (1) or more of the following: Microsoft Excel, Internet searches and/or Social Media
- Strong organizational and time management skills
- Ability to act independently to resolve problems
- Motivation to learn
- Ability to work in a positive, collaborative manner with coworkers
- Ability and history of maintaining confidentiality and high level of trustworthiness
- Ability and history of interacting well with team members and customers in a professional manner while maintaining a safe work environment
- Ability to obtain and maintain Government Security Clearance (Please be advised that upon hire, you may need to go through a State and/or Federal Clearance process. Our Organizational Development team will be available to assist you as you move forward with this process.)
- Legally eligible to work in the United States
- No conflicts of interest with our Clients
- Occasionally lift and/or move up to 25 pounds
- Ability to sit or remain sedentary for your entire work shift (8, 9 or 10 hour shift)
- Ability to talk and listen on a phone for your entire work shift (8, 9 or 10 hour shift
- Ability to type on a computer for your entire work shift (8, 9 or 10 shift)
68
German Collections Associate, Level Resume Examples & Samples
- Develop and maintain professional relationship with internal and external clients
- Promptly provide customer payment remittances to Accenture’s cash applications team
- Ability to work on own initiative in a Team environment
- Third level qualification will be an advantage but not essential
- Intermediate Excel an advantage, but not essential
69
French Collections Associate Resume Examples & Samples
- Ensure that the collections processes followed are in adherence with Sarbanes/Oxley procedures
- Analytical approach / good problem solving skills
- Fluency in English and second language would be a distinct advantage
70
Truckload Collections Associate Resume Examples & Samples
- Prior transportation experience preferred
- Two to five years of prior experience in collections, preferably working in corporate collections is required
- One-two years of prior experience in customer service preferred
- Proficient personal computer skills including electronic mail, database, word processing, spreadsheet, etc. is required
- Preferred knowledge of AS/400 and Microsoft Office
71
Collections Associate Resume Examples & Samples
- Obtain client information by answering telephone calls; interviewing clients and authorized users to verify information and identity
- Utilize various skip tracing techniques and recovery strategies to locate right parties in order to negotiate payment arrangements on accounts
- Ask probing questions in order to better understand customer’s current financial state
- Make outbound and receive inbound calls and consistently follow Discovers recovery call model and techniques
- Perform other duties assigned to you
- Flexible and adapt to change well
- Able to efficiently multitask
72
Collections Associate Resume Examples & Samples
- 1+ years Accounts Receivable Collections experience
- Basic computer skills (e.g. Microsoft Word, Excel and Access) and hands on experience with ERP systems (Oracle,
- SAP, Polaris)
- Undergraduate degree in Finance I Accounting / Business Management
- SAP or other similar ERP-order to cash system
- Experience working in animal health I pharmaceutical industry and/or business to business collection
73
Collections Associate With German Resume Examples & Samples
- Contact customers by phone and other tools to ensure timely payment of assigned accounts / invoices
- Ensure that the collections processes followed are in adherence with the procedures
- Account management for simple to moderate existing and rapidly growing customer accounts
- Contact internal and external customers and provide customer service
- Perform detailed account reconciliations to identify and facilitate resolution of disputed receivables
- Fluency in English and German or French
- 6 months – 1 year’s collections or accounts payable experience/customer care/experience in an international environment
- Strong interpersonal /business skills
- Competent in Microsoft Office, advanced Excel skills (vlookup, pivot table etc.)
- Proactive and forward thinking to plan ahead and anticipate risk
74
Collections Associate Resume Examples & Samples
- Perform a large number of daily customer collections activities to maximize timely collections
- Effectively engage and communicate with customers over email and phone
- Partner closely with Sales organization to facilitate cash collection process
- Maintain customer master data
- Monitor and report on daily performance
- 1 years of professional collections experience necessary
- Bachelor's degree in Finance or related field
- Experience with Oracle and SFDC Get Paid
- Experience with managing MEA Market
- Experience with collections for companies using LinkedIn recruiting and marketing services
- Fluency in Arabic
