Client Support Resume Samples

The Guide To Resume Tailoring

Guide the recruiter to the conclusion that you are the best candidate for the client support job. It’s actually very simple. Tailor your resume by picking relevant responsibilities from the examples below and then add your accomplishments. This way, you can position yourself in the best way to get hired.

Craft your perfect resume by picking job responsibilities written by professional recruiters

Pick from the thousands of curated job responsibilities used by the leading companies

Tailor your resume & cover letter with wording that best fits for each job you apply

Resume Builder

Create a Resume in Minutes with Professional Resume Templates

CHOOSE THE BEST TEMPLATE - Choose from 15 Leading Templates. No need to think about design details.

USE PRE-WRITTEN BULLET POINTS - Select from thousands of pre-written bullet points.

SAVE YOUR DOCUMENTS IN PDF FILES - Instantly download in PDF format or share a custom link.

Create a Resume in Minutes

R Luettgen

Rafaela

Luettgen

5467 Michelle Ville

Detroit

+1 (555) 966 4222

5467 Michelle Ville

Detroit

Phone

p +1 (555) 966 4222

Experience Experience

Los Angeles, CA

Mortgage Client Support

Los Angeles, CA

Nienow-Crooks

Los Angeles, CA

Mortgage Client Support

Actively look for areas of improvement in any processes
Assist with the identification of root cause of systemic issues from identified issues and any complaints
Manage Product and Policy exceptions
Manage MIS Report for files outstanding at Pre-edit, including email/phone contact with Brokers
Provide SME support and guidance to front line sales and service staff within Sales and Distribution
Adherence to any service levels related to tasks performed
Ensure proactive communication is provided to the person or area raising the query

Detroit, MI

Manager, Client Support

Detroit, MI

Shields, Yundt and Raynor

Detroit, MI

Manager, Client Support

Lead and manage team including hiring, performance management, coaching, staff development and productivity monitoring and measurement
Manages team performance based on established metrics and procedures to drive successful goal attainments at the associate and team levels
Work in collaboration with associate to establish Individual Development Plans
Manage team performance based on established metrics and procedures to drive successful goal attainments at the associate and team levels
Develop and administer corrective action and performance improvement plans
Manage escalated issues and provide direction
Evaluate associates on performance and complete annual performance appraisals

present

Detroit, MI

Client Support Executive

Detroit, MI

Schmeler, Turcotte and Jacobson

present

Detroit, MI

Client Support Executive

present

Provide client support for end users on a face to face basis and also remotely on all equipment and software solutions provided
Proactively seek opportunities to provide customer training
Assist / support and train team members
Performs other related duties as assigned
To cover for colleagues during holidays, sickness and busy periods (at line managers request)
Process new business from submission to completion in adherence to the service standards and operational Wealth Planning procedures and activity management
Ensure end user technology and working practices are transitioned with ease at all installations

Education Education

Bachelor’s Degree in Quality

Colorado State University

Bachelor’s Degree in Quality

Skills Skills

Highly organized, ability to multi-task and to work well under pressure
Is self-motivated, intellectually curious, and extremely process-oriented and organized, with meticulous attention to detail and strong problem-solving skills
Solid understanding of both front-end and back-end technology issues (operating systems, including mobile OS, databases, configurations)
Solid problem solving and planning skills
Excellent interpersonal and communications skills
Ability to diagnose and resolve software issues
Ability to lead a team and manage multiple resources in a dynamic environment
Excellent customer facing skills
Solid understanding of both front-end and back-end technology issues (operating systems, databases, configurations)
Excellent leadership skills

Create a Resume in Minutes

15 Client Support resume templates

Read our complete resume writing guides

Business Planning & Client Support Resume Examples & Samples

Professional Qualification or Degree in Accounting and/or Finance (Certified Public Accountant (CPA), Chartered Financial Analyst CFA)
10+ Years experience in Regulatory Capital
Client support experience either in Balance Sheet or capital preferable

Administrative Assistant / Client Support Resume Examples & Samples

Become the go-to person on a ten-person team for organizational matters
Travel & Expense: heavy international and domestic travel for four people, including securing appropriate visas; submitting and reconciling all expenses, check requests
Client reporting: update presentation materials and excel spreadsheets, send reports to clients as needed
Maintain /update marketing material: work with portfolio specialists to update data in existing and regularly published marketing material, create new marketing materials and presentations, liaise with compliance and marketing departments , maintain updated marketing-related materials on internal/external MSIM website
Ad hoc projects and requests will form a large part of the responsibilities associated with this role. A willingness to be flexible and juggle multiple deadlines simultaneously is important
Experience at a financial institution and familiarity with financial markets is preferred but not required. An interest and willingness to learn is more important

Head of Client Support for Cash Equities Resume Examples & Samples

Direct line management responsibility of US teams and oversight and supervision of processes run offshore
Understanding and ensuring management of daily client side risk measures
Representing client side risk assessments at reoccurring risk meetings
Develop client relationships and attend client visits with the client service organization
Act as a point of escalation and senior face off to front office equities businesses
Participate in Project work including systems enhancement and trade analysis
Develop and use existing MIS reporting to identify improvements that client service will benefit from
Participate in industry forums related to client utility processing including meetings/forums with OMGEO and DTCC
LI-TP1

Senior Systems Technologist, Client Support Resume Examples & Samples

Troubleshoot hardware and software issues, both server-based and local, experienced by clients
Participate in the change control process
Researches solutions for new or unique issues and creates and updates documentation
Coordinates and engineers application packages, testing environments and newly supported hardware models
Continually researches new types of issues and technologies
Understand and apply complex technologies and utilize best practices during implementation of these technologies
Resolves complex issues while operating under time and resource constraints
Can be a point of escalation for Technologist I and II
Responsible for being the intermediary between third-level support teams and the end user when troubleshooting
Coordinate moves, adds and changes in the environment based on project needs or individual requests
Configure and install hardware, software and wireless devices

Senior Technologist, Client Support Resume Examples & Samples

Perform imaging and configuration of desktops/laptops/tablets and mobile devices, both Windows and Mac
Create and update procedure documentation as needed
Provide configuration and support for wireless devices and tablets, including iPhones/iPads and Blackberries
Support Mac OS and Adobe applications as required
Proficiency in Active Directory , SCCM and networking concepts to troubleshoot issues as needed
Follows policies and procedures as communicated by management and effectively communicates these to end-users
Troubleshoot PC and Mac hardware failures and perform repairs/upgrades as needed
Provide on-site support for meetings and videoconferences
Monitor and update Service Desk tickets ensuring that all tickets are closed. Escalate appropriately
Can be a point of escalation for Technician I
Support VIPs (up to 80%) and end users of all levels
Ability to work in a dynamic environment and portray calm with end users
Ability to be on-call for emergencies at all times
Physically able to lift up to 75 lbs
Windows 7 certification and Apple Support Essentials certification preferred

Technologist, Client Support Resume Examples & Samples

Maintain ownership of incidents and tasks and effectively communicate status with clients
Troubleshoot hardware failures and perform repairs/upgrades. Will be trained by management and senior level technologists to use Active Directory, SCCM and networking concepts to troubleshoot issues as needed
Monitor and update Service Desk tickets and escalate issues as warranted

Technologist, Client Support Resume Examples & Samples

Troubleshoot hardware failures and perform repairs/upgrades as needed
Perform imaging and configuration of desktops/laptops/tablets, both Windows and Mac
Perform printer troubleshooting, installations and maintenance
Provide support for wireless devices and tablets, including iPhones/iPads and Blackberries
Perform frequent moves of client IT equipment and desk phones
Support videoconferencing systems and provide on-site meeting support
Employ remote tools to assist clients at other locations
Troubleshoot application installs and functionality
Maintain asset tracking documentation and inventories, and dispose of equipment as warranted

Client Support Lead, Technology Resume Examples & Samples

Managing the day to day operation of the London based Client Support team (6) including shift patterns, coordination of weekend work and on-call cover
Managing work allocation through proactive management of Support queue and day to day tasks, ensuring the team are delivering against set KPIs
Providing hands on Client Support as part of the team, including being part of the shift roster
Overseeing the team's delivery of small projects as well as willingness to run operational projects, such as staff moves, software deployments or office relocations
Providing technical guidance to junior team members
Ability to thrive in a high-pressured business and trade floor environment
Willingness to be part of an out-of-hours and weekend on-call support roster
Ability to work well under pressure, multi-task and work effectively with minimal supervision
An strong understanding of ITIL best practices and ideally and ITIL Foundation certification
Extensive experience in Desktop Support / Dealing room support
Experience of team leadership or people management in a support function
Ability to take ownership and take a diligent approach to supporting the desktop technology for the end user
Ability to quickly learn and acquire knowledge of business applications where 1st and 2nd line support is required
Working with the Service Desk, Problem Management and other technology teams to aide continual service improvement and ensure high levels of Client satisfaction

Team Leader, Trade Services Client Support Resume Examples & Samples

Providing a high level of service and support to a global client base by consistently monitoring measurable Key Performance Indicator metrics
Responsible for vetting of established credit lines by GRM and liaising with Business services and other service partners when credit limits are exceeded
Train, enrol and on board Trade clients on the Front end Online Global Trade services application and maintenance of credit limits and periodic review to ensure compliance
Through ETR report proactively contacts account managers for client’s with auto renewal guarantees to advise them of the opportunity to review existing pricing. On a monthly basis, access Siebel reporting and change BRR, indicator on E-TL to mirror CMS (Credit Monitoring System)
Monitor, manage and ensure call handling standards are met / exceeded on a daily basis (individual & team) with ongoing root-cause analysis on gaps identified (G.O.S., Abandon rate, Average Talk-Time, effective scheduling, cross-training and product knowledge needs, etc.)
Promotes superior customer service support to internal/external clients and service partners, ensuring Trade Operations is seen as a responsive, value adding resource; a service provider of choice through the generic mail boxes and phone channels
Mitigates operational risk through proactive measures and is fully prepared for BCP and DR events including telephone redirect
Liaise with Account Managers and GTS Managers nationally, in the handling and resolution of inquiries and complaints
Create an environment that fosters a “client first” mindset through demonstrated action and attitude
Communicate changes/enhancements/procedures and complete follow up to ensure new requirements are adhered to by employees
Conduct regularly scheduled coaching sessions to discuss agent statistics, objectives, personal development plan etc
Complete call monitoring on agents as per established guidelines
Manages work place initiatives and ensures all established benchmarks meet / exceed senior management expectations (deadlines & accuracy): Performance Management, Position Contracts, Competencies, and Compliance adherence, Diversity Awareness etc.)

Administrative Assistant / Client Support Resume Examples & Samples

Become the go-to person on a fifteen-person team for organizational matters
Travel & Expense: heavy international and domestic travel for four people, including thoughtful logistics planning; securing appropriate visas; submitting and reconciling all expenses
Client reporting: update presentation materials and excel spreadsheets, including creating and formatting charts; send reports to clients as needed
Maintain and update marketing material: work with portfolio specialists to gather and update data in existing and regularly published marketing materials; create new marketing materials and presentations; liaise with compliance and marketing departments; maintain updated marketing-related materials on internal/external MSIM website
Time management skills, ability to work independently and proactively; ability to manage and meet multiple tight deadlines

Remote Client Support Technical Lead Spokane Resume Examples & Samples

Responsible for installing, configuring, troubleshooting, and resolving escalated incidents with respect to networking and desktop environments, including remote access and VPN
Responsible for high end troubleshooting of non-standard issues working with team to better understand the problems and how to troubleshoot them in the Windows OS and other applications
Partner with TSS and ASE teams to deliver a variety of software and applications into our current compute environment
Responsible for maintaining and supporting the end to end managed print environment including vendor management, printer configuration and troubleshooting
Demonstrates compliance with all bank regulations for assigned job function and applies to designated job responsibilities – knowledge may be gained through coursework and on-the-job training. Keeps up to date on regulation changes. Follows all Bank policies and procedures, compliance regulations, and completes all required annual required or job-specific training. May be asked to coach, mentor, or train others and teach coursework as subject matter expert. Responsible for other duties as assigned. Actively learns, demonstrates, and fosters the Umpqua corporate culture in all actions and words. Takes personal initiative and is a positive example for others to emulate. Embraces our vision to become "The World's Greatest Bank."

Manager, Client Support Resume Examples & Samples

Facilitating resolution to issues as needed. Helping to prioritize issues and provides an interface to the Engineering Services team to reduce the turnaround time for resolving client issues. Assisting the Client Support staff with resolving issues. Providing guidance and training on the application and technical environment. Acting as first level escalation of client support issues. Manages Critical and Highly sensitive issues to resolution
Ensuring plans are in place to support new software releases as well as confirming patches and maintenance releases are delivered with a high degree of quality
Analyzing workload of group and recommending improvements. Continually enhancing the group’s skills around client satisfaction, troubleshooting
Bachelors Degree in Technical or Business Discipline
Previous experience managing technical support organizations
2 years or more years managerial experience providing client services for enterprise software solutions
Ability to lead a team and manage multiple resources in a dynamic environment
Excellent customer facing skills

Senior Manager, Client Support Resume Examples & Samples

Managing and directing the work of Client Support staff by reviewing outstanding customer issues on a regular basis to ensure high levels of customer satisfaction and quality are delivered on a timely basis
Developing and executing strategy for Client Support operations include CRM processes, telephony and other supporting technologies
Proactively managing and communicating with clients to ensure high level of Customer Satisfaction
Must have strong communication and presentation skills for both internal and external audiences
Strong leadership skills are essential to drive performance improvements and change throughout the organization
Advanced degree in related field desirable
Solid understanding of both front-end and back-end technology issues (operating systems, databases, configurations)
Outstanding people development skills
Excellent interpersonal and communications skills
Ability to diagnose and resolve software issues

Treasury Management Client Support Technical Specialist Resume Examples & Samples

Work with management, product managers, sales and training personnel in the development, testing, recommendation and implementation of new releases and/or system enhancements as they pertain to supporting the end-user
Provide second level support in problem resolution related to client inquiries, equipment or processing issues
Participate in the development and maintenance of updated documentation of departmental procedures and training, as well as documentation developed for external client use
Provide after hours technical support to clients, as needed
Three years banking experience
Computer technology net + or A+ certified
Above average organizational and interpersonal skills
Ability to adapt to and function in a changing environment, multi-tasking skills
Ability to make responsible decisions and use sound judgment
Thorough knowledge of overall branch and banking systems, as well as commercial/corporate banking practices
Demonstrated proficiency in basic computer application such as Microsoft Office software products

Client Support Supervisor Resume Examples & Samples

Develop, supervise and lead a team of dedicated Client Support Representatives
Assist in the managing of the Event Discrepancy and Over the Ticket Limit Teams
Monitor progress on project plans while ensuring compliance with project standards
Act as lead resolution person for receiving and handling escalated calls, and/or providing coaching to CS Agents on how to handle such calls
Assist in collecting, drafting, and reporting daily/monthly service metrics
Assist in drafting annual/regular performance reviews for team members
Perform other related duties
Proficiency in desktop computing in a Microsoft Windows based operating system, as well as proficiency in: Microsoft Word, Excel, Outlook, Internet Explorer, Adobe Acrobat Reader, Ticketmaster Ice fish (TM Win 99 UDP/Serial Access)
Knowledge of repgen and autypes a plus
Demonstrated technical aptitude to trouble shoot basic consumer difficulties covering operating systems, browsers, and other Internet applications
Ability to multi-task in a dynamic, fluid and sometimes stressful enviornment
Excellent time management skills with the ability to handle multiple projects simultaneously with little management or supervision

Manager, Client Support Resume Examples & Samples

Excellent project management, analytical, problem-resolution and consensus building skills with the ability to understand impacts and interactions of end-to-end business processes
Strong facilitation skills with the ability to elicit stakeholder requirements and concerns
Comfortable leading transformational change and recognized as a champion of continuous evolution and optimization with a focus on outcomes
An understanding of the business/regulatory environment and experience with industry tools to support client relationship management (CRM), report production & distribution, document management and content management would be an asset
Must demonstrate excellent written and verbal communication skills with the ability to communicate clearly with various stakeholders at all levels of seniority
Experience with financial reporting, risk management, data management and complex institutional client relationships
Proficiency in Excel, MS Word and Powerpoint
Flexible and able to quickly adapt to changing priorities
High energy, results-oriented individual with a commitment to providing an exceptional level of service to clients
Very strong interpersonal skills, strong time management and organizational skills with particular attention to detail

Client Support Remote Analyst Resume Examples & Samples

Ability to listen, analyse and guide people by providing instructions over the phone
Customer-focused with a "service first" mentality and best-in-class oral and written communications skills
Ability to work as part of a global team across multiple countries, cultures and time-zones
Ability to view current procedures and processes as opportunities for enhancement, tuning and improvement where practical
A dynamic character, capable dealing effectively with colleagues and business users working in a constantly evolving environment
Delivering a client focused service experience for technology user queries received over the phone, in a professional and timely manner while demonstrating the highest standards of verbal communication. Written communication skills should also be strong
Help build and maintain a standardised global service offering through peer group collaboration
Ownership of technology problems or requests until satisfactorily resolved
Working with the Service Desk, Problem Management and other technology teams to deliver continual service improvement and ensure business requirements are being met
Ability to undertake shifted work patterns to cover a 24x7 environment

AP Client Support Resume Examples & Samples

Responding to SaaS customer issues related to the cloud environment, and working the corresponding tickets to resolution
Collaborating with Customer Support to resolve customer issues that span application and cloud infrastructure
Provisioning new customer environments on our infrastructure
Monitoring and responding to alerts that are generated on the components of our infrastructure and systems, including investigating for root cause and troubleshooting errors/issues
Installing updates and patches as needed to ensure the health and integrity of our infrastructure and systems
Developing and refining technical solutions to problems with provisioning, infrastructure, maintenance, and supportability
Developing automation and a systematic approach to configuration, deployment and infrastructure maintenance and recovery
Driving technical excellence and improvement across the organization as well as across offerings
Skills & Technologies Utilized include
System administration, maintenance and troubleshooting on MS Windows Server, Red Hat and CentOS-based OS
Linux shell scripting and PowerShell for automation
Hypervisors and virtualized environments (Xen, VMware)
Software as a service (SaaS) delivery via Citrix-based technologies
Virtualized application and web servers and related protocols (HTTP, HTTPS, SSL, TLS, sFTP)
Single sign-on solutions and the SAML 2.0 standard
Network skills/understanding are fundamental – skills with firewalls/load-balancing a plus
Verbal and written communication, internally and customer-facing
Troubleshooting methodologies
Time management and prioritization
At least 5 years experience in server or system administration
At least 2 years experience in customer-facing technical support
At least 1 year experience in a cloud solution delivery role

AP Client Support Resume Examples & Samples

1) Technical writing skills
2) Foreign language skill such as Japanese language is a bonus although not mandatory
Bachelor's Degree

IB Client Support Resume Examples & Samples

Manage the local team; offering structure, guidance and support to the team members
Develop excellent working relationships with the teams in Paris and Frankfurt
Develop a full understanding of the front to back processing of equity and fixed income trades; specifically trade allocation and confirmation and build solid relationships with the teams carrying out these functions
Ensure team are correctly carrying out their main functions

Ap-client Support Resume Examples & Samples

Passion for customer care and customer satisfaction
Previous experience in a customer facing technical support role is required; preferably a support role
A successful track record in developing and managing customer relationships
Experience in Predictive software such as SPSS Statistics and Modeler
Experience with Cognos Business Intelligence or other BI reporting software
Basic knowledge of Cloud environments
Basic knowledge in Enterprise DBMS, such as IBM DB2 or Cloudant

AP Client Support Resume Examples & Samples

Understanding, narrowing and defining the scope of clients concerns in terms of stating the problem and understanding it’s scope
Providing technical support via the phone and email
Managing client expectations and understanding the nature of the issue in terms of technical impact and pervasiveness
Ability to record and document each step of the problem solving effort including any interaction with the client DBA
Working with fellow team members to ensure that creative problem solving methodologies and techniques are used. Ie ability to ‘think outside the box’ when solving database problems
Ensuring that an adequate amount of process is followed with regards to the amount of time spent working on the problem, documenting the cause and likewise the resolution of the problem
Driving documentation creation and change if existing documentation available externally does not assist in determining the cause of the problem
This role will be on a roster system for weekend work
Engineering Degree (Electrical/Computer Systems/Software Engineering)
Science (Computer/Mathematics/Statistics)
Information Technology
Ability to prioritise personal workload and multitask as required
Ability to initiate the learning of new skills & areas of the database & likewise with the Operating System, programming languages, shell scripts in order to utilise these to assist solving problems
Organisational skills in order to manage workload and clients
Excellent communication skills both written & verbal
Time management skills
Windows OS
Shell Scripting
Networking
System Administration skills

Client Support Remote Desktop Analyst Resume Examples & Samples

Ability to listen, analyze and guide people by providing instructions over the phone
Customer-focused with a "service first" mentality and best-in-class oral and written communications skills
Delivering a client focused service experience for technology user queries received over the phone, in a professional and timely manner while demonstrating the highest standards of verbal communication. Written communication skills should also be strong
Help build and maintain a standardized global service offering through peer group collaboration
Working with the Service Desk, Problem Management and other technology teams to deliver continual service improvement and ensure business requirements are being met

IT Client Support Resume Examples & Samples

Communicate with colleagues and customers in a clear and concise manner, both verbally and in writing
Uphold the service standards and expectations of the team, ensuring that the team goals are met
Troubleshooting and rectification of faults/issues with PCs, telephony, printers, applications, and AV equipment
Assisting the existing Client Support team when required
Understanding the business processes and priorities

Manager, Client Support Resume Examples & Samples

Manage Reconciliation Specialists and balancing and reconciliation engagements in support of new client conversions, new product adds, and client re-training requests
Ensure staff is kept informed of changes or additions to products, services, procedure, process and technology
Lead and manage team including hiring, performance management, coaching, staff development and productivity monitoring and measurement
Create and maintain high level of associate engagement
Provide support/point of contact for both internal and external organizations, and clients regarding escalations and implementation issues
Partner within and across teams to enhance collaborative efforts
Resolve issues expeditiously, identify root causes, recommend and lead process improvements to avoid repeated issues
Ensure coordination with other internal Fiserv teams to meet/manage client expectations
Participate in continual improvement related activities that will achieve efficiency, quality and accuracy

Client Support Section Manager Resume Examples & Samples

Active leadership in the planning, testing, support, and implementation of all aspects of Client Digital Applications. This includes Morgan Stanley Online, MS Mobile and PWM Client Link
Creating guidelines and policies for CSC representatives to improve performance and deliver the highest possible service standards to our clients
Leading functional and site-wide initiatives, which include building relationships with internal CSC business partners
Working closely with the development and production of support teams, as well as the business owners of the various Client Digital Applications
Developing curriculum, training, desk resources, and refresher initiatives as necessary
Updating curriculum and training as Client Digital Applications change and enhancements are made
Centralized point of contact for CSC and various web development and support teams
Ensuring that resources and information are updated to provide the best experience for customers utilizing Client Digital Applications
Active leadership in all Client Digital Application projects including enhancements and correction of defects
Active management, leadership and development of business analyst Level III team
Minimum 2 years managing in a financial services top-tier call center environment
Proven strong leadership and a record of delivering quality customer support as measured by benchmarks
Experience creating positive work environment and maintaining strong employee morale
Experience with training and quality assurance programs
Experience managing projects which impact multiple organizations
Call center metrics and operating formulas, coupled with a proven record of establishing and adhering to rigorous call center metrics and standards
Sound HR practices and policies, as well as good judgment in personnel decisions
Ability to develop effective policies, processes, and procedures, and work with the Training and Communications group to develop and authorize documentation and training
Strong understanding of quality measurement and quality enhancement methods, and ability to work effectively with the Quality department to improve service quality
Excellent communication, presentation and interpersonal skills with the ability to network and establish relationships across the company, including senior management
Ability to multi-task, prioritize and excel in a fast-paced, deadline driven environment
Ability to contribute to building new functions within a dynamic, developing organization
Strong organizational skills, attention to detail, and excellent follow-up skills
Ability to be self-motivated and succeed in a team atmosphere
A demonstrated mindset that includes all of the management disciplines

Technical Client Support Level Resume Examples & Samples

University degree, preferably Bachelor in Business Administration or IT
2 years’ work experience in the field of banking operations/client service
Ability to work in a highly autonomous team environment with minimal supervision
Ability to work with precision in a fast paced environment
Resourcefulness and creativity

Client Support Process Mgr Resume Examples & Samples

Five or more years of customer service experience
Strong verbal, written, and interpersonal communication skills
Proven customer service/relations skills including the ability to deal effectively, tactfully, and knowledgeably with customers and non-customers in handling complaints, problems, and general inquiries
Excellent telephone skills including listening and demonstrating courtesy, empathy, and accuracy
Proficient in and able to navigate all relevant computer systems in order to pull reports, shadow clients, and troubleshoot technical issues, etc

Client Support Process Manager Resume Examples & Samples

Five or more years of customer service experience
Strong verbal, written, and interpersonal communication skills
Proven customer service/relations skills including the ability to deal effectively, tactfully, and knowledgeably with customers and non-customers in handling complaints, problems, and general inquiries
Excellent telephone skills including listening and demonstrating courtesy, empathy, and accuracy
Thorough knowledge of all relevant operational processes and procedures and company products and services
Proficient in and able to navigate all relevant computer systems in order to pull reports, shadow clients, and troubleshoot technical issues, etc
Ability to perform interest calculations and account adjustments
Ability to manage multiple tasks/projects and deadlines simultaneously

Cyber Client Support Technician Resume Examples & Samples

Experience as a computer support technician (CST), installing and configuring computer systems, diagnosing hardware and software problems and solving technical and application problems
HS diploma or GED required
DoDI 8570.1m - IAT Level II Commercial Cyber Certification
Ability to work as part of a team and be detail-oriented

Account Manager / Client Support Resume Examples & Samples

Engage with existing clients to ensure renewal of contract and be the primary client contact for defined accounts
Executes client contact campaigns driven by the team leader and effectively utilize technology and tools to enhance client loyalty
Achieve monthly and annual client retention goals
Initiates sales process by assisting in prospecting, scheduling appointments, and utilizing sales personnel to close sales within our existing client base
Provides introductory advice about products and services to customers and external business partners
Assist/follow up on new orders through the membership process
Achieve client service activity metrics that support attainment of Client Satisfaction goals
Sales or business experience preferred but not required
University graduate (BS/BA in business preferred)
Ability to learn business and sales concepts quickly through online education, team members and mentoring and coaching
Excellent prioritization and time management skills
Highly motivated, goal-oriented and driven to win
Financial Services industry knowledge is helpful; e.g. banks, credit unions, collection agencies, mortgage
Demonstrated success in selling and negotiating contracts in complex healthcare organizations
Experience calling on hospitals, hospital systems and large physician groups
Experience working in the hospital and/or physician revenue cycle environment
Experience developing channel partners and cross-selling opportunities

Client Support Executive Resume Examples & Samples

Obtain information and quotations required by Wealth Planners/Para-Planners to enable them to research the client’s needs prior to recommendations, as and when required
Process new business from submission to completion in adherence to the service standards and operational Wealth Planning procedures and activity management
Maintain compliant client records in the office electronic folders and on the current back office system Adviser Office
Scan and save all documents to Adviser Office and T24 in line with agreed file structure
Manage Client Annual Reviews with Wealth Planners ensuring that these are actioned and completed in line with agreed service levels. Set new review date in activity manager for ongoing reviews
Carry out all client administration in line with the Compliance guidance as well as central policies and updates and department standard operating procedures
Keep Wealth Planners up to date with relevant information relating to client issues
Prepare Valuations
Deal with incoming telephone calls relating to the above duties, and take messages for colleagues
A-C grade GCSE, or equivalent, in Mathematics and English
Higher Education qualification preferred
Experience is working within an IFA background, life office or associated environment
Knowledge and use of Adviser Office database package
Studying towards or holds the CII qualifications
Effective use of IT including Excel, Word, Outlook, and relevant internal systems and databases
Maintains high professional standards of conduct and practice
Good administration skills, with high level of accuracy and attention to detail in all areas of work
Maintains up to date knowledge of firm’s processes in line with industry changes, and ensures adherence to the relevant processes
Ability and willingness to learn processes and procedures
Client focused, able to provide excellent level of client service
Good written and oral communication skills at all levels, both internally and externally
Excellent telephone skills and experience in client liaison
Works effectively as a team member to achieve overall discipline objectives
Able to organise and manage time effectively and efficiently whilst being flexible
Able to prioritise workload and work to deadlines
Able to work autonomously/pro-actively
To ensure that individually and as a firm we 'Treat Customers Fairly&#8217

Client Support Supervisor Resume Examples & Samples

Lead and manage a Support staff team that ensures clients have direct access to knowledgeable staff that responds to questions, issues or incidents within SLA-s that result in a high level of client satisfaction; you can expect to play a crucial role in hiring, training and development and coaching of your team members as well
Direct the team’s workflow and client engagements to ensure a prompt resolution of the incoming queries and manage the work schedule for the team to ensure full coverage at all times during hours of operation (including holidays)
Act as a point of escalation to resolve complex issues and/or reassign cases to ensure rapid resolution to client issues
Establish a set of metrics and implement a dashboard that reports on accomplishments and forecasts outcomes; perform cases reviews and analysis on regular basis and communicate on the findings
Edit/review documentation (including and not limited to training, processes, customer documentation, etc)

Client Support Development Program Resume Examples & Samples

Collaborate with peers, team leads, and engineers, and third party vendors to resolve customer issues, maintaining complete ownership of issues from beginning to resolution
Follow up with customers to ensure accurate resolution for their technical issues
Document problems, diagnostics, interactions, next steps, and solutions implementation in a CRM tool
Provide an extraordinary customer service experience

Junior Telecom & Client Support Technician Resume Examples & Samples

Installs, maintains, and repairs voice communications systems hardware and software components to ensure maximum operating efficiency
Monitors company telecommunications, responds to system malfunctions and performs corrective actions
Assists in the installation of new hardware/software voice and video systems
Tests, troubleshoot and resolves telecommunication problems
Maintains current documentation of systems configuration, applications, and technical reference material
Provides technical assistance to users regarding equipment and system functions
Performs normal moves, adds, and changes to telecom hardware and software in a timely manner

Client Support Executive Resume Examples & Samples

Client Support Executives are at the heart of the business and are the first point of contact for all inbound consumer contact (phone, email, web chat) - providing first call/first contact resolution wherever possible
Ensuring all clients experience great service, delivered with passion, professionalism, courtesy and empathy
Contributing to revenue through the achievement of customer satisfaction targets and repeat business
Great attitude towards providing the best possible service
Strong customer focus with previous experience within a client support | customer services role
Excellent communication skills (telephone, face-to-face and written)
Experience of supporting customers using digital online products and services
Ability to resolve customer issues, queries and complaints in calm and professional manner
Attention to detail and excellent numeracy

Product / Client Support Resume Examples & Samples

Provide client support for Loanet Suite of Products daytime production support calls
Investigate, respond to and coordinate client ad hoc requests for support
Track client requests and open initiatives in the reporting system
Certify maintenance and parameter changes, to include documenting test conditions and expected results
Assist clients with their internal testing and certification of system enhancements and software upgrades
Interface with Loanet Operations, Communications and other departments to coordinate application testing and changes. Create and update internal and external system and procedural documentation
2+ years experience working at a broker/delaer. Alternatively, 4+ years of financial services experience. Exposure to financial regualtions such as Rule 15c3-3, Reg SHO and Rule 204

Proj Mgr, Client Support Resume Examples & Samples

This position can be located in Phoenix (AZ), Riverwoods (IL) or New Albany (OH)
Data analysis of customer complaints related to transaction failures at the point of sale
Priority assignment and deployment of customer complaints to appropriate internal business partners
Tracking and reporting on deployed customer complaints
Validation of resolved customer complaints
Communication with our External partners such as Merchants, Acquirers and Issuers
Creation and delivery of both internal and external dashboards measuring results
Coordination and hosting of internal partner update meeting
Execution follow through on all customer complaint activities
4 years of work experience with 2 years experience in financial services
Bachelors degree (or equivalent experience)
Strong oral and written communication skills
Strong reporting and analytical skillset
Experience using Teradata and Tableau
Ability to work both independently and as part of a team
Quick evaluation and decision-making skills of data and analytics
Ability to understand the details of their projects and how they support the overall strategic vision of the department, division and company
Strong leadership capabilities required to drive cross-functional teams to a consensus, establish synergy, and manage broad groups without direct authority
Creative problem solving / resourcefulness
Willingness to travel when needed
Lean six sigma and/or demonstrated process improvement experience a plus
Previous client facing experience a plus

Application Client Support Resume Examples & Samples

Windows 7 client operation for customer
3rdL_Level Incident Management on Windows 7 clients as part of the service process between SD (1stL) and global factory (3rdL)
Receiving and working on tickets related to the Operating System Deployment
Fulfillment of rules, timeline and SLAs agreed with customer
Service and KPI reports regarding the 3rdL Support
Support of escalation procedures e. g. Service Management Complaint Process (SMC)
Dispatcher if ticket needs to be forwarded to another operational role/group
Remote administration and end-user support if required for solving the issue
Analyses of Installation problems within client environment, AD, Network Services, SWD, SW installation
Analyses and interpretation of log files of the client
Problem Management support for Operating System Deployment related topics
Provision of quick guides for SD (Knowledge Database)
Provision of proposals / improvement
Analyzing all types of technical problems, taking into account customer requirements and integrating the needs of related services continuously innovates operation processes and scripts, resulting in customer satisfaction and reduced operational costs
Development of Software Packages (Driver and Task Sequence related Packages)
Development and test of Task Sequences
Production and test of Boot Images
Production and test of Stand Alone Images (Standard and NCS)
Evaluation and development of Customer Requests (DKLP12)
Tests of Installations for several services (Software Integration, Client Configuration etc.)
He/She works within a team and temporarily joins transformation projects and solution design projects e.g. to integrate new customers, customer locations/departments or requirements
3-4 years client support environments based on MS Windows 7
2 years in Operating System Deployment
Training and certifications: On-going In-depth training with current and emerging products and technologies
Flexible benefits: Medical program, Sports benefits, Lunch vouchers, Mobile phone, Laptop; Compensation: Competitive salary package and relocation bonus for candidates outside West Area
Extra vacation days

Lead Client Support Technician Resume Examples & Samples

Ability to obtain a Top Secret clearance (US Citizenship required)
5+ years' experience in managing and supporting IT hardware/software for a medium to large sized organization
CompTia Security+ certification or higher in order to be compliant with DoD 8570
Exceptional customer support skills and be able to work with personnel at all levels of responsibility
Expert level knowledge of Windows 7, Windows 10 and Microsoft Office 2013
Proven work ethic that includes being self-motivated, requiring little to no supervision with the initiative and determination to solve complex problems on your own
Must have knowledge of IPv4 networks and associated network devices (switches, routers, etc) and be able to troubleshoot network related issues
Experience with configuring, installing, and troubleshooting desktops, laptops, printers, iDevices, VOIP Phones, and other IT related equipment
Managing and Administering Video-Teleconferencing (VTC) equipment
Managing and Administering SharePoint sites
Knowledgeable in Powershell commands and scripts
Knowledgeable with hard drive cloning and large scale deployment of systems
Knowledgeable of the DoD/AF Standard Desktop Configuration (SDC) suite of programs
Information Assurance/Cyber Security experience
Experience with VOIP phones (configuration and troubleshooting)
Experience working with wireless devices (routers, iPhones, iDevices, laptops)
Understands Virtual Private Network (VPN) connections/requirements
Prior Air Force or DoD experience a plus
Any project management experience a plus
Manages, supports, configures, and troubleshoots all 820BDG IT assets (hardware and software)
Provides customer service by interacting directly with 820BDG members and works extensively with other agencies on troubleshooting efforts
Maintains accountability of all software/hardware assets thru the IT Asset Management program
Provides training to other 820BDG CSTs as the subject matter expert
Secures and implements access to 820BDG data contained on network file servers and SharePoint sites
Installs security patches, updates and software when required
Performs duties within a Sensitive Compartmentalized Information Facility (SCIF)
Performs duties as Cyber Security Liaison (CSL)/Information Assurance Officer (IAO)

Supervisor, Client Support Resume Examples & Samples

Monitors and manages group caseload by receiving escalations, reprioritizing cases when necessary, providing guidance to analysts, and coordinating supplemental training
Manages the work schedule for the team to ensure full coverage at all times during hours of operation (including holidays)
Performs case reviews for each member of the Support Analyst on a monthly basis; evaluate the way the cases were handled, and communicate those evaluations in writing
Performs phone monitoring for each member of the Technical Support Analyst team on a monthly basis; evaluate the way the calls were handled, and communicate those evaluations in writing
Drafts/Reviews documentation (including training, process, and customer documentation)
Personnel administration including conducting interviews, performance reviews, coaching, discipline, training, etc
Regularly interfaces with other Concur departments to resolve customer issues and to develop and define processes
Be aware of and comply with all corporate policies
Graduate of Bachelor’s degree or meets the minimum required job experience
Experience in BPO or Client Support related work for at least 4 years is preferred
At least 5 years in IT or related field is preferred
Experience of at least 2 years in handling customer escalations and related complex issues
Experience of at least 2 years in providing training and acting as consultant to Technical Support Specialists
Must possess the following skills and/or abilities
Skilled in management of resources
Able to maintain good relationships with customers and all levels in the organization
Sets priorities and manages time effectively of himself and others
Provides decision quality that will affect the operations
Able to keep confidential information, admit mistakes and does not misrepresent himself for personal gain
Must have knowledge on the following
Adequate knowledge on product and company processes
Knowledge on PC Local Area Network
Knowledge on CRM system is preferred

Cons, Client Support Resume Examples & Samples

This position can be located in Phoenix (AZ), Riverwoods (IL) or New Albany (OH)
Development and continued evaluation of formalized executive level reporting
Data analysis of customer complaints related to transaction failures at the point of sale
Priority assignment and deployment of customer complaints to appropriate internal business partners
Tracking and reporting on deployed customer complaints
Validation of resolved customer complaints
Communication with our External partners such as Merchants, Acquirers and Issuers
Creation and delivery of both internal and external dashboards measuring results
Coordination and hosting of internal partner update meeting
Execution follow through on all customer complaint activities
Ability to manipulate data and provide a high level business update looking across all channels and analytics
Promote a risk-aware culture; ensure efficient and effective risk and compliance management practices by adhering to required standards and practices
Bachelors degree required
4 years of relevant work experience with financial services experience preferred
Complex SQL Code writing/joining and query execution
Experience using Teradata, Tableau
Ability to create robust Executive level reporting
Strong oral and written communication skills
Strong reporting and analytical skillset
Ability to work both independently and as part of a team
Quick evaluation and decision-making skills of data and analytics
Ability to understand the details of their projects and how they support the overall strategic vision of the department, division and company
Strong leadership capabilities required to drive cross-functional teams to a consensus, establish synergy, and manage broad groups without direct authority
Creative problem solving / resourcefulness
Willingness to travel when needed
Lean six sigma and/or demonstrated process improvement experience a plus
Previous client facing experience a plus

Consultant, Client Support Resume Examples & Samples

This position can be located in Phoenix (AZ), Riverwoods (IL) or New Albany (OH)
Development and continued evaluation of formalized executive level reporting
Data analysis of customer complaints related to transaction failures at the point of sale
Priority assignment and deployment of customer complaints to appropriate internal business partners
Tracking and reporting on deployed customer complaints
Validation of resolved customer complaints
Communication with our External partners such as Merchants, Acquirers and Issuers
Creation and delivery of both internal and external dashboards measuring results
Coordination and hosting of internal partner update meeting
Execution follow through on all customer complaint activities
Ability to manipulate data and provide a high level business update looking across all channels and analytics
4 years of relevant work experience with financial services experience preferred
Complex SQL Code writing/joining and query execution
Experience using Teradata, Tableau
Ability to create robust Executive level reporting
Quick evaluation and decision-making skills of data and analytics
Ability to understand the details of their projects and how they support the overall strategic vision of the department, division and company
Strong leadership capabilities required to drive cross-functional teams to a consensus, establish synergy, and manage broad groups without direct authority
Willingness to travel when needed

Remote Client Support Technical Lead Resume Examples & Samples

Coordinate and support users with the use of core banking applications, standard MS Office software and other related banking business solutions. Answer, evaluate, and prioritize incoming requests for assistance
Monitor tickets submitted in HEAT by identifying trends and accurately capturing details to determine incident trends and improve IT processes and systems through accurate reporting. Create and update documentation on established Technical Support procedures and processes, problem resolution steps, and escalation procedures. Make recommendations to management on updates and changes needed
Develop diagnostic techniques to identify problems, investigate causes, and recommend solutions to correct both common and uncommon failures utilizing remote access tools. Present comprehensive solutions to the various teams to assist in remediation of global issues
Develop in depth technical training program for other members of the team and assist in delivering the training program
Bachelor’s degree required. Preferably in Information Technology
Requires A+ and Network + Certifications
Prefer MCP-Microsoft Certified Professional Certification

Transaction Banking Client Support, Associate Resume Examples & Samples

Over 5-8 years relevant work experience within the financial industry
Broad knowledge of TB products and/ or IT solution in cash (payments, collections, liquidity and channel solution), Trade (short-term trade – LCs, open account products, Guarantees, Supply Chain Management) and transactional FX services
IT or Operations experience is preferred
Able to speak/read/write business level Japanese
Strong leadership and team building skills in multi-cultural environment
Bachelor’s degree or higher in Finance, Business, or similar field of study
Ability to quickly learn and handle technical systems
Hands-on and positive can-do work attitude towards internal processes
Strong computer skills including Excel, Word and PowerPoint to support online banking activities for corporate activities
Good organizational and analytical skills
Knowledge of regulatory policies and procedures
Ability to work with staff of all levels

Application / Client Support Resume Examples & Samples

Provide application support and communicate technical issue resolution via email, phone, web and during customer-facing meetings
Manage incidents to closure, including necessary escalations and leading internal task forces
Build rapport and elicit problem details from customers
Provide timely, efficient and informative follow up to user questions or issues
Communicate regular status and progress for both internal and external stakeholders
Deploy the client's product suite for test, demonstration or educational purposes
Assist in testing new software functionality prior to release
Assist in generating training materials and other customer facing documentation
Document all incidents in incident tracking system or CRM
Strong understanding of Java based web application technologies (client/server architecture, & relational database concepts)
Strong communication and customer relation skills
Experience with Network Technologies (TCP/IP, HTTP/S)
Experience with MS Windows Server and Desktop operating systems
Experience with SQL Server 2008 R2 to 2012
Experience writing/troubleshooting SQL and XML
Experience in healthcare insurance industry preferred
Bachelor’s degree in Computer Science, Engineering or related degree or equivalent work experience. 4+ years of technical client support experience with an enterprise software Enter detailed description of what the successful applicant will be doing in this role

Client Support Center Manager, Director Resume Examples & Samples

Communicate with clients, business partners, and outsource vendors to exchange information and process transaction requests
Make independent decisions regarding client requests
Assess and devise plans for one-and-done servicing, unified servicing channels as applicable, and elimination of hand-offs wherever possible
Ensure service levels and operational goals are met by promoting adherence to schedules, monitoring interactions, and coaching for excellence
Maintain a high level of expertise in all products, services, and channels clients use in order to provide a great client experience
Develop and implement client service strategies and ways to enhance the client experience through analysis, personal interaction, feedback, and satisfaction surveys. Implement strategies to improve client satisfaction scores
Manage outsourcer engagement and ensure contractual obligations are met
Minimum 10-15 years of Banking experience
Minimum 10-15 years of Supervisory experience
Minimum 5-10 years Call Center management experience
College degree (preferred) or related experience, demonstrating in-depth functional area expertise
Strong leadership, presentation, and conflict management skills
Excellent customer service and advanced problem resolution skills
Strong interpersonal, written, and verbal communication skills
Experience leading meetings and facilitating information exchange with internal and external business partners
Familiarity with budgeting and financial controls
Strategic thinker with ability to create and execute on business plans and strategies
Comprehensive knowledge of technical aspects of functional area, including applicable legal, regulatory and accounting issues
Demonstrated ability to overcome obstacles, gain consensus, and implement solutions
Strong project management and analytical skills
Knowledge of industry best practices and networking outlets
Ability to identify risk, control weaknesses, and implement changes to remedy such risks
Strategic and tactical thinking capabilities with strong execution leading to continuous process improvement
Strong talent and bench-strength development capabilities
Effective business partnership development

CTS Client Support Technician Resume Examples & Samples

Ability to execute assigned project tasks within established schedule
Ability to replace major parts of a PC
Knowledge in the assigned IT environments

Client Support Admin Resume Examples & Samples

Must be able to type minimum of 50wpm
Able to conduct professional communication with clients, via e-mail and phone when necessary
Complete written client requests, account updates/data entry updates, efficiently and accurately
Ability to multi-task within several programs while maintaining accuracy
Entering of new accounts into database

Mortgage Client Support Resume Examples & Samples

Support Retail Banking employees, key external stakeholders and direct customers by taking calls from our staff, customers and brokers
Operational duties associated with the support of our Retail Banking staff, including any miscellaneous requests
Understand and record any issues, manage resolution and escalate for resolution as required
Complete all mortgages retention activities that are covered within Sales Support (by phone- inbound and outbound, email, queues, etc)
Manage MIS Report for files outstanding at Pre-edit, including email/phone contact with Brokers
Complete Retention Pricing reviews for customers/staff and broker
Complete New Business Pricing Requests from BDM’s and Mortgage Specialist
Support offshore Retention Staff with complex queries/check and send emails
Prepare submission for changes to living Expenses and seek approval from Head of Mortgages Distribution
Be available on the Broker Assist phone line to take calls from brokers and complete related processes
Be available to take queries from Mortgage Specialists/Staff/Brokers and BDM’s (by phone, email, queue, tracker, etc.) and complete investigation into the issue/problem within agreed service levels
Customer (internal and external) focused
Service focused and results driven
Must be organised
Ability to multitask with good attention to detail
Good people skills
Good at building relationships within the team and business partners
Investigation capability
Sound knowledge Credit Policies and Procedures, including Mortgage Insurers
Resilient and open to change
Contributor to success of the team and its team members

Manager, Client Support Resume Examples & Samples

Providing guidance to a team of business / technology focused Support Analysts who are accountable for providing strong customer service by providing fast and accurate solutions to complex application behaviors
Development of team skillsets
Fostering career growth while motivating employees
Defining and fostering successful completion of objectives
Process creation and improvement
Performance monitoring and policy enforcement
KPI (Key Performance Indicator) creation
Global collaboration with regional managers of separate Support locations as well as with management of the Global Product Specialization team
Organizing and leading team meetings and events
Client facing communication, including resolution of challenging client scenarios
Interaction with management of various functional areas throughout OpenLink
Providing presentations to large audiences covering Support Group procedures and best practices
Management of defect status calls
Staying up to date with industry trends and concepts, and potential impact on business
Maintaining regular touch points with top clients for relationship building and collaboration
Strong knowledge of running day to day operations of a Support Group in a financial or energy related field required
Experience developing and maintaining client relationships required
Strong knowledge of the Software Development Lifecycle required
Knowledge of general technical concepts including SQL, database management and/or programming required
Strong organizational skills and ability to multi-task in a high-pressure fast paced business environment required
Strong background of resolving challenging client scenarios required
Knowledge of OpenLink applications required
Knowledge of finance and business terminology required
Strong problem solving and analytical skills required

Client Support Senior Specialist Resume Examples & Samples

Provides telephone support to Merchants and Clients and performs account analysis using various systems/applications, analytical and critical thinking skills, and a personalized level of service
Address Merchant and Client needs by following established protocols to resolve inquiries pertaining to Risk cases
Answer inbound calls received via an Automatic Call Distribution (ACD) system, from merchants and other entities associated with Chase Commerce Solutions merchant accounts
Properly address caller questions/inquiries and/or issues pertaining to any of the following
Risk Initiated Account Terminations
Risk Initiated Funds on Hold
Release of Funds on Hold
Risk Sent Merchant Letters
Risk Reserve Release Requests
Transactional Detail Review & Analysis
Risk Case Decisioning
Explanation of Merchant Agreement Termination Conditions
Internal inquiries from other groups
Navigate our internal transaction monitoring and case management systems to resolve the caller’s risk issues
Investigate the nature of Risk initiated funds on hold and decision for potential release of funds while caller is on the line
Professionally communicate with callers using interpersonal skills that convey a sense of ownership, commitment to resolution, and industry knowledge and expertise that instills caller/merchant confidence in Chase Commerce Solutions' ability to provide ongoing account support
Consistently break down complex information into simplistic terms, to enhance caller understanding for optimal call handling and issue/request resolution
Ability to resolve client issues through stressful situations and difficult conversations while maintaining a level of professionalism and exhibiting soft skills
High School Diploma (or equivalent) required, Bachelor Degree preferred
Knowledge of computer software systems such as Microsoft Office, with ability to quickly learn and master new applications
Ability to provide professional and interpersonal communication when interacting with others
Skilled at multi-tasking, working well under pressure, and meeting department deadlines
Ability to think critically and exhibit sound decision-making skills
2 or more years customer service experience
9 months of customer support in a call center environment preferred (Banking industry, preferred)
Knowledge of Merchant Services environments and the payment processing industry
One or more years fraud or security related experience, preferably in a service or banking related environment

Manager, Client Support Resume Examples & Samples

Participates in the development of policies and procedures to ensure client satisfaction and department standardization; including support of the evolving Client Services vision
Implements and establishes clear expectation for adherence to departmental procedures to ensure client satisfaction and process standardization
Participates and in some cases leads tracking and reporting of policies and controls required to support Fiserv Risk and Compliance standards
Manages team performance based on established metrics and procedures to drive successful goal attainments at the associate and team levels
Provides consistent 1:1 sessions with associates and teams, adapting a style and approach to be effective in different situation to coach, mentor, and develop performance levels to deliver value for Fiserv and its customers
Initiates and delivers effective associate performance reviews and improvement plans, clearly explaining the criteria to be used to determine whether work meets or does not meet quality standards to ensure the health of a successful service environment
Establishes and maintains relationships with other operating departments or other business units to support effective servicing interactions and solutions; responsible for escalating to appropriate areas as needed
Manages the knowledge level, scheduling, and activities of the service team to ensure appropriate service coverage including timely and quality resolution of clients’ support needs
Escalation point to Clients supporting the services required
Bachelor’s Degree or a minimum of three years managing a client service team of 5 or more people
Minimum of five years working in the banking industry
Demonstrated knowledge of management by metrics
Analytical skills for sound problem solving and decision making, supported by facts
Working knowledge of MS Office, quality assurance practices and statistical analysis
Bachelor’s Degree in Business Administration or Finance
Knowledge of Treasury Management with a focus on lockbox operations
Knowledge of knowledge of client service systems such as phone, ACD, and case management systems
Knowledge of Fiserv business and products
Knowledge of department financials
Local candidates
Ability to motivate employees to perform at peak standards
Ability to delegate service issues to appropriate resources for successful resolution
Highly organized, ability to multi-task and to work well under pressure
Takes initiative and ownership

Client Support Resume Examples & Samples

Receives inbound client/associate inquiries via phone, web chat, e-mail, and online ticket
Creates case logs, record information, establish resolution time, follow up on issues, and escalate complex issues
Assesses issues and establish a course of action to guide the client/associate to timely resolution of inquiry
Troubleshoots problems with malfunctioning software applications and recommends corrective action
Directs and guides clients through resolution of technical issues
Submits requests for product changes and other custom programming updates
Practically applies knowledge of CDK case resolution process, policies, and escalation methodology
Attends training courses as required and stay abreast of evolving internal processes and industry developments
Provides customer service and remote support services and applies problem solving skills
Works in a team environment and assist team members on various issues
Provides other ad hoc support and duties as assigned
Works in an environment with competing priorities
Associates/Bachelors strongly preferred
Proficient PC skills, specifically in Windows and IOS environments
Knowledge and familiarity with mobile devices (Smartphones/iPads)
Ability to document, track and monitor a problem/issue to a timely resolution
Problem solving ability
Strong negotiation skill; strong verbal and written communication skills along with prioritization of duties
1 year of PC desktop support or technical support experience with client contact
Knowledge of Microsoft O/S and PC hardware, Microsoft Printing, Active X controls, and Mobile devices (Smartphones/iPads)
Experience using a ticketing System such as Clarify, Remedy, or Footprints
Knowledge of Unix / Linux / SQL
PC certifications (A+, MCDST or MCST)
Automotive industry experience
Bilingual French or Spanish

Senior Client Support Desk Agent Resume Examples & Samples

At least 2 years of excellent client support experience gained either within a previous Support Desk / Client Training position or client focused role
Understand the cash and custody business
Strong presentation skills, face to face and remote training experience
Excellent level of written and spoken English
Quick in analyzing incoming calls and able to cope with high volumes
Work in a small team, communicate and update colleagues continuously
Client focused and dynamic, able to deal with any client query in any situation
Ability to multi-task and get the job done quickly
Fast learner and self-motived to learn in more depth
Proven experience in the support of a product to external clients
A working knowledge of the cash and custody business
HDI or similar standard / ITIL qualified preferred

Client Support Executive Resume Examples & Samples

Experience of delivering training solutions within the managed print industry
Excellent Microsoft Office skills, with a focus on Excel, PowerPoint and Visio
Knowledge of the following would be beneficial PCounter, Papercut, Uniflow, Equitrac, Sharpdesk, Ecopy & Callisto
Knowledge of products such as: Ricoh, Sharp, Canon & Kyocera

Quality Analyst Client Support Arabic Resume Examples & Samples

Experience working in content moderation, policy, forum/community moderation, or sales/customer service environments
Demonstrates an eye for detail
Ability to use judgment to help analysts apply the most appropriate solution for complex client situations
Demonstrates ability to coach and provide feedback to analyst
BA/BS degree or equivalent experience

Quality Analyst Client Support German / Dutch Resume Examples & Samples

Experience in Quality auditor role in same
Excellent communication skills – written and oral in English + language
Ability to analyze data and derive actionable insights
Client focused and solutions oriented; Good problem solving and analytical skills
Ability to prioritize effectively according to changing circumstances and manage multiple projects while maintaining strict attention to detail
Experience in content moderation/policy/support at a major online company
Experience working in and with a global organization

Assistant Client Support Center Manager, VP Resume Examples & Samples

With guidance from Manager and executive management, make independent decisions regarding client requests weighing impact based on risk and drawing on overall banking knowledge and experience
Execute plans for one-and-done servicing, unified servicing channels as applicable, and elimination of hand-offs wherever possible
Respond to escalated client service issues, inquiries, and complaints and resolve complex issues
Implement client service strategies and ways to enhance the client experience through analysis, personal interaction, feedback, and satisfaction surveys. Implement strategies to improve client satisfaction scores
Manage outsourcer engagement and report any contractual obligations which are not met
Monitor and manage outsource team for adherence to MUFG Union Bank policy/procedure and maintain client relationships and expectations
Implement change that will effectively reduce or eliminate identified control weaknesses
Minimum 5 years of Banking experience
Minimum 5 years of Supervisory experience
Demonstrated leadership, presentation, and conflict management skills
Excellent customer service and problem resolution skills
Effective interpersonal, written, and verbal communication skills
Analytic thinker, able to execute on business plans and strategies
Knowledge of technical aspects of functional area, including applicable legal, regulatory and accounting issues
Demonstrated ability to overcome obstacles, gain consensus and implement solutions
Project management and analytical skills
Networking outlets and stay in tune with industry best practices
Ability to implement changes to remedy risk and control weaknesses
Analytical and tactical thinking capabilities with execution leading to continuous process improvement and superior customer service
Talent and bench-strength development capabilities

Manager Client Support Center Resume Examples & Samples

Supervising a team of Client Support Center Analysts focused on meeting Customer Service, efficiency and quality standards in order to meet/exceed client expectations
Evaluating, implementing, and continually assessing/optimizing a team structure, as well as business processes, policies and procedures to ensure the efficiency and effectiveness of the Client Service Center
Support the Client Support Center Agent Group with daily call volume relief
Assist with ensuring that personnel are logged into the queue during peak times and times of need
Assist with scheduling needs, aiding coworkers and maintaining that adequate coverage is always kept
Provide continual and ad hoc reporting from phone monitoring and case tracking software
Continual review of the queue and call waiting times, ensuring that call statistics are within acceptable metrics
Maintain weekly meeting documentation, ensuring that all necessary parties follow-up on action-items per meeting outcomes (if any)
Serve as a direct escalation point for client challenges
Respond to customer calls and e-mails
Advocate the importance of external customers within athenahealth
Work cross-functionally to continuously improve athena’s service
Assist with new hire on-boarding (interviewing, training, and assessing)
Assist the Manager of the Client Support Center in building an exemplary customer support organization
Other duties as assigned by the Senior Managers and Managers of the Client Support Center and Director of the Client Support Center
Prior experience enforcing and maintaining department policies and procedures, with a focus on continuing staff education
Experience leading a group of analyst-level staff toward professional success
Bachelor of Arts or Bachelor of Science Degree
Experience working in a healthcare client support setting
Resourceful approach to solving problems from the beginning through to resolution
Ability to manage small and medium sized projects from inception to completion
Strong organizational skills and attention to detail
Flexibility: comfort working in a rapidly changing, diverse environment
Initiative – Not only able, but also excited by the prospect of working in a fast-paced, hard-working environment
Strong analytic and problem solving capabilities
Mastery of Microsoft Office applications, including Outlook, Word, Excel, and PowerPoint
Calm, empathetic phone manner
Ability to maintain poise and sense of humor in stressful situations
Understanding of the needs of our clients and how attainment of our goals will meet those needs
Understanding the business need to set and attain ever more challenging goals
Understanding of, and dedication to, continuous improvement of our processes and ourselves to support athena’s mission
Eagerness to participate in change-oriented endeavors geared toward expanding our capabilities
Willingness, as part of a team, to personally provide at least 51% of the commitment and effort required to solve a problem
Willingness to vary job responsibilities as required to meet the needs of our clients
High level understanding of the three major services lines and of the organization’s responsibility for delivering on them
Understanding of the Balanced Scorecard and each department’s responsibilities under it
Excellent communication skills (particularly listening and speaking)
Maniacal attention to detail
Strong computer literacy and/or the comfort, ability and desire to advance technically

Private Client Support Associate Resume Examples & Samples

Responds to telephone and e-mail service requests, inquiries or complaints from Private Client Services clients. High volume of contact with sophisticated high net worth client base
Pulls daily reports, including ODs, Significant Balance, and others as needed
Ships and receives documentation, statements, and other client correspondence
Composes a variety of client letters using appropriate and professional business language and handles incoming mail
Sets clients up with Internet Banking and other alternative delivery services
Troubleshoots client issues as needed
Organizes and maintains a file system and files correspondence and other records
Performs assignments with established directives involving knowledge and application of policies and procedures including STOPPED policy and Private Client Services procedures. Uses independent judgment in actions taken
Answers and screens telephone calls for Private Client Managing Director and arranges conference calls if applicable
Researches, compiles, stores and retrieves data for presentation of reports. May prepare statistical reports
Coordinates and arranges meetings, prepares agendas reserves and prepares facilities and records and transcribes records of meetings
Analyzes facts and circumstances to conclude and make recommendations for solving administrative problems within the limits or accepted practice
Assists Private Client Bankers and Private Client Managing Directors with various projects

Inside Sales Account Manager / Client Support Resume Examples & Samples

Engage with existing clients to ensure renewal of contract and be the primary client contact for defined accounts
Executes client contact campaigns driven by the team leader and effectively utilize technology and tools to enhance client loyalty
Achieve monthly and annual client retention goals
You will begin by sharing a team goal, which will allow you to focus on learning the business
Initiates sales process by assisting in prospecting, scheduling appointments, and utilizing sales personnel to close sales within our existing client base
Provides introductory advice about products and services to customers and external business partners
Assist/follow up on new orders through the membership process
Great team culture!
University graduate (BS/BA in business preferred)
Sales or business experience preferred but not required
Ability to learn business and sales concepts quickly through online education, team members and mentoring and coaching
Excellent prioritization and time management skills
Highly motivated, goal-oriented and driven to win
Financial Services industry knowledge is helpful; e.g. banks, credit unions, collection agencies, mortgage
Able to effectively work with a team and collaborative decision making skills

Senior Client Support Associate Resume Examples & Samples

Must have excellent communication skills, both verbal and written
Must be well organized, detailed oriented, accurate and efficient
Develop and demonstrate strong computer skills (ability to adapt to new software and systems)
Financial services industry or banking experience is a plus, preferably in foreign exchange services
Must be able to work independently in a team environment
Undergraduate degree in business or finance is preferred
Excellent customer service skills and experience
Positive attitude and team player needed

Client Support Configuration Manager Resume Examples & Samples

MS Windows 8, 10 and Mac Operating Systems
Experience with MS Systems Center Service Manager (SCCM) to include experience with Operating System Deployments
Experience with VPN technologies
Experience with configuration of Android and iPhones
Experience with personal computers, terminal, peripheral equipment and associated software repair, installation, configuration, and system operation
Familiar with configuration and management of mobile devices, such as tablets and phones
CompTIA Security+ or equivalent DoD 8570 compliant certification required
Good communications skills; shows tact, effective listening skills and follow through
5-8 years of directly related experience in systems administration and analysis

Supervisor, Client Support Resume Examples & Samples

Participate in the Hiring, training and development of a strong support staff to ensure a high level of client satisfaction
Oversee the team’s workflow and client engagements to ensure a high level of client satisfaction with Support
Collaborate with other Managers, Supervisors and Leads to create a work schedule for the team that ensures full coverage at all times during hours of operation (including holidays)
When needed, act as a client-facing point of escalation to further ensure resolution to client cases and concerns
Coordinate with and maintain relationships with cross-functional organizations and departments within Concur to ensure efficient operations
Establish and report a set of metrics and dashboard that reports on accomplishments and forecasts outcomes
Maintain a working knowledge of the Product and Services in order to identify the scope of work that is assigned to leads and analysts, contribute to closing cases when needed and to recognize the full range of effort by staff from exceptional to sub-standard
Recognize employees for exceptional work and product guidance and improvement plans when needed
Monitor group caseload, escalate or reprioritize cases as necessary, monitor case progress, provide guidance to analysts, and coordinate supplemental training
Monitor and process flows to ensure that client cases are progressing through the workflow
Guide team members on general Support tasks and processes
Review SLA metrics and raise attention to other management teams in Support when the team is failing to meeting the SLA guidelines
Collaborate with Product Group Leads to help ensure client concerns are addressed with appropriate priority
Serve as a first level of escalation and work directly with clients on escalated cases and concerns
Perform case reviews for each member of the Support Analyst on a monthly basis; evaluate the way the cases were handled, and communicate those evaluations in writing
Personnel administration including conducting performance reviews, coaching, discipline, training, terminations, and potential new hire interviews
Regularly interface with other Concur departments to resolve customer issues and to develop and define processes
Bachelor degree in a technical field or equivalent experience
Four or more years of experience in technical or service support interfacing with customers
Two years experience as a point of escalation to resolve complex cases and determining resources required to resolve
Two years of experience leading a team by providing training, advice and guidance to technical support specialists to resolve specific cases
Ability to pass a background check
Excellent written and verbal communication skills, including persuasion and documentation skills
Ability to plan and to prioritize
CRM experience preferred
Able to work under pressure in a fast-moving environment
Deep working knowledge of a GDS is a plus
Fluency in English is a must, French, German and Spanish are a plus

Client Support Executive Resume Examples & Samples

To handle the day to day customer support, operational functions and goals using the available resources via the most efficient, effective and great integrity methodology
To perform User Acceptance Test (UAT) to any system deliverables and/or data patches prior to production roll out
University degree with emphasis in business or finance management or equivalent
Preferably with at least a year of banking operations experience
Experience in establishing standard processes, documentation, and conducting User Acceptance Test will be an advantage
Process oriented and carries great integrity in his role
Well versed in MS Office application

Manager, Client Support Resume Examples & Samples

This position will be responsible for managing a group of Client Service Analyst that are focused on providing support for Fiserv Clients utilizing Precision Loan Products
The manager will be responsible for oversee the day to day support functions within the group including ensuring proper staffing, timely case resolution, and adherence to quality
The support of these products also includes troubleshooting issues and effective communication to both clients and internal stake holders
Responsible for managing a team of associates providing support for the Precision Loan Products
Manages the knowledge level, scheduling, and activities of the service team to ensure appropriate service coverage including the timely and quality resolution of clients’ support needs
Bachelor’s Degree in Business, Finance or a related field is preferred
Minimum of Five years’ experience in the financial services industry, a substantial amount of which must have involved client services or customer services roles
Minimum of two years relevant experience managing teams
Extensive knowledge of client service systems such as phone, ACD, and case management systems
Strong knowledge of banking and lending industry
Excellent leadership skills and ability to motivate employees to perform at peak standards
10% - 15%

GM Securities Lending Trader & Client Support Resume Examples & Samples

To assist Head Trader APAC in effectively lending out client securities in Asian time zone
Ensuring a high level of client service is observed while adhering to client and lending restrictions
Establish and maintain relationships with trading counterparties in Asia while seeking and maximizing profitable revenue streams
Ensure that Investor Services develops and consistently maintains a premier quality reputation, internally and externally, for the ASL aspects of its business
Provide input into formulation and maintenance of the ASL APAC development plan
Prepare various MIS reports, revenue estimation, presentations for client meetings and reviews
Adherence and practice DB’s safety and soundness principle at all time

Client Support Tax Consultant Resume Examples & Samples

Use specialized depth and/or breadth of expertise to service ADP's largest clients Interpret internal or external business issues and recommend solutions/best practices to ADP leadership and to clients
Work independently to resolve issues and provide solutions, with guidance in only the most complex situations
Share knowledge and best practices with less experienced Consultants and Specialists
Bachelor's Degree is preferred; equivalent in education and experience considered
Negotiation and problem solving skills

Client Support Payroll Tax Consultant Resume Examples & Samples

Work pro-actively with clients to provide information, best practices and training on ADP solutions
Proven ability to produce positive results
Professional consulting experience or equivalent experience as a practitioner in a systems-related organization
5 years of experience in a customer service environment preferred
Ability to demonstrate learning agility and critical thinking skills, including sophisticated Human Capital Management areas (HR, Payroll, Tax, etc.) and software related information in both a classroom and in a hands-on environment
The ability to learn and apply basic concepts in new and more complex situations Initiative to seek out answers, solutions, and positive outcomes for both the client and ADP
A history of successful performance in one of the following operational, implementation or client service positions: Coordinator/ Specialist/ Tax Service Coordinator/Account Executive
The ability to collaborate and work in a team environment as well as work independently while making sound decisions

Global Client Support Associate Resume Examples & Samples

Administer the sales order and purchase order processes
Manage vendor costs and ensure access to vendor pricing
Capture data and produce reports as required by the sales process and sales team
Demonstrate proactive management
Display good verbal and written communication ability
Possess the ability to manage assigned work processes

Senior Analyst, IT Client Support Resume Examples & Samples

Requires detailed knowledge of PC hardware, Operating systems, network configuration, server interaction, diagnostics and troubleshooting
Replaces and rebuilds hardware components as needed
Fixes basic routine issues
Installs/removes/configures basic applications
Typically is a college/university graduate or has equivalent experience
Has basic knowledge of theories, practices and procedures in a job family or skill
Applies knowledge and skills to complete own work
Depends on others for instruction, guidance and direction
Develops competence in own area by performing routine work
Coordinates the fulfillment of detailed service requests and assists in the resolution of advanced problems in high availability environment
Requires working knowledge of: all hardware, hardware build, configuration, compatibility, upgrades, diagnostics and troubleshooting, and desktop based security methodologies
Requires troubleshooting capabilities of the operating systems, and OS modifications
May assist with the resolution of advanced issues
Experience supporting multi-platform environments including the following: Windows 2000/XP Professional, Microsoft Office Professional Suite, Lotus Notes, Microsoft Exchange, Microsoft
Internet Explorer, Visual Basic, Citrix Access Gateway, Symantec AV suite, and Altiris
Good understanding of the following hardware and network topologies/protocols: HP and Dell desktops, laptops, network hubs, Ethernet and TCP/IP protocol
Individual may participate in a rotating primary support role. This includes after hour and weekend support as required
Periodic travel to support business initiatives is required

Client Support Desk Agent Resume Examples & Samples

To provide first level product & business support to the BNYM Client base across Europe, Middle East and Africa
To provide telephone and email support on several proprietary banking software products
To present solutions to a diverse range of product queries including general functionality and training, admin, Tier 1 technical advice, while also supporting the more in-depth business related queries
To effectively use the telephone system and call logging products in accordance with CTDS Helpdesk guidelines
Excellent client support experience gained either within a previous Helpdesk position or client focussed role (at least 2 years experience)
A working knowledge of the cash and custody business (preferable)
Existing relationships with related business and technical units (preferable)
At least educated to A level standard – essential
HDI or similar standard – preferable
ITIL qualified – preferable
European language skills (essential)
Ability to multi-task and get the job done quickly (essential)
Understand the cash and custody business and keen to know more (essential)
Work in a small team, communication and updating colleagues continuously

GE Healthcare Client Support Intern Resume Examples & Samples

Full-time student pursuing a bachelors degree
Ability to focus and work on computers
Ability to articulate problems in clear and simple terms
Demonstrated analytical ability and competency in data entry
Proven Leadership skills and experience
Strong Initiative and ability to work independently and in teams
Desire and ability to listen and learn
Able to work for a minimum of 7 weeks
Demonstrated analytic approach to problem solving
Curiosity and eagerness to learn
Demonstrated leadership skills and community involvement
Prior experience in market research and data analysis
Proficient in Microsoft Office suite
Prior experience in community involvement

Software Client Support Coordinator Resume Examples & Samples

To be responsible for all administration associated with a portfolio of Willis Towers Watson software clients based globally
To process new sales in accordance with the client’s software licence agreement and software terms
To be responsible for the provision of software, the creation of software licencing in line with the client’s technical environment, setting up new contracts and issuing invoices
To be the first point of contact for Willis Towers Watson clients and consultants for queries relating to software licensing, billing, contract renewal and general enquiries
To manage the timely and accurate annual software licence renewal process, in line with Willis Towers Watson internal processes and client billing requirements
To arrange the distribution of trial software and to liaise with Willis Towers Watson consultants regarding progress
To provide clients with quotations for additional licences as required, taking into account the terms of their licence agreement
To provide support to colleagues within the Software Sales Administration team as required due to absence, changing priorities within the team or business volume fluctuations
To accurately and effectively maintain all sales and marketing databases
To assist with the distribution of new software releases and mailshots, as required
Excellent customer service skills with experience of dealing with corporate clients and individuals at all levels
Proven administration and organisational skills with the ability work on own initiative, juggle tasks and prioritise work
Strong IT skills with an aptitude for easily learning new IT systems and computer skills
Good knowledge of Excel and Word, numerate and an eye for detail
Proven track record of handling complex queries and tasks in a pressurised environment
Excellent attention to detail with the ability to accurately review the quality of own output
Flexible ‘can do’ attitude with the determination to solve problems and seek solutions

Windows Client Support Adminstrator Resume Examples & Samples

Associate's degree in Information Technology or related discipline and 3 years previous experience with Windows 7 operating systems and related networking (TCP/IP, DHCP, DNS). Additional years experience in lieu of degree is acceptable
Audio Visual, Blackberry, and VOIP Telephone equipment experience beneficial
Scripting: Power Shell, VBscript, or JavaScript a plus. Experience with Virtual environments

Client Support Executive Resume Examples & Samples

To promote and identify effective solutions in support of all aspects of dealer/customer liaison in order to provide high levels of customer satisfaction, e.g. co-ordination of all activities required in meeting prompt and effective solutions
Maintain an up to date working knowledge of the company’s systems, products, components, manufacturing methods and techniques, essential for discussions with customers, associated companies, government authorities and the general public
Provision of daily company aftersales customer service, through all means of communication. Continuous, prompt and professional support by email, letter, telephone to the dealer network and Aston Martin customer base. Maintain records by using the CRM system
Identify and agree costs relating to Warranty with members of the AM dealer network. Where appropriate, identifying through discussion and negotiation with customers and dealers, post-warranty contributions, to mutual levels of satisfaction, within agreed concession parameters
Manage the on-going maintenance and accurate filing of all records and reports relating to Aston Martin vehicles, customers and dealers including; dealer communications, Service Bulletins, Field Service Actions, Service Action Recalls, Policy Letters and ePDR’s
Continued assessment of service and added value opportunities, which contribute towards customer satisfaction and cost of ownership
Lead in the organisation and delivery of global on territory After Sales conferences, including scheduling, preparation and deployment in major markets, additionally follow up with formal minuted closure
Planning and deployment of global on-territory Customer Service Clinics, in–line with scheduled plans and dealer requirements
As required, represent After Sales at relevant in-house meetings, also at key external events that are relevant commercial activities e.g. Track Days, Motor shows and Dealer Promotional events
Identifying on-going improvement areas in workshop efficiency, cost of ownership and profitability, also aftersales parts performance and parts stock holding
Degree or equivalent
Preferred understanding of servicing and maintenance procedures, as well as an ability to present and communicate at all levels in a responsible and professional manner
Comprehensive IT skills: using mainly Microsoft applications and appropriate AM Systems
Previous automotive manufacturer or dealer experience
A full and clean driving licence is essential
Extensive knowledge of the Company’s products
Able to work in a team, autonomously and motivate others
Excellent inter-personal skills with ability to influence others with no direct reporting structure
Be a friendly and enthusiastic self-starter
Able to demonstrate a strong and innovative business acumen

Client Support Leader Resume Examples & Samples

Ensure that IT is represented at the highest level of professionalism when communicating with internal customers (business partners), vendors, and contractors
Act as an escalation point for critical incidents
Establish, refine and advocate Client Services best practices for insuring customer satisfaction, service request automation, customer self-help, team member on-boarding and escalation of issues to Tier 3 support teams
Define and communicate service level agreements and resource allocation to the IT Leadership team
Organize and negotiate IT resource allocation to meet Client Service SLAs
Manage day to day productivity and engagement level of assigned direct reports and ensure that performance goals are met. Mentor and develop team members
Gather feedback from end users, analyze results, make recommendations for support process-improvement, and implement changes
Track and report on metrics for incidents, requests, projects and changes in the IT Service Management (ITSM) solution
Manage to and report on internal SLA’s. Create and deliver service desk metrics that establish baselines and performance metrics relating to SLA’s for client services team
Apply and/or enforce ITIL, change management processes and risk management processes
Coordinate the development and maintenance of the support knowledge base
Define realistic interval (daily, weekly, monthly, quarterly, yearly) metrics to review service desk performance. Drive continuous service improvement and responsiveness within the service desk
Combine ‘hard’ performance metrics with ‘soft’ customer survey data to better develop staff and user based training and IT responsiveness
Manage 2-3 medium, or 1-2 large infrastructure engineering initiatives simultaneously
Liaise with internal technology partners and external vendors to ensure effective communication, collaboration, and stakeholder involvement
Manage contact, purchasing and licensing agreements for major vendors and products including: Microsoft, CDW, ServiceNow, Adobe…etc

Client Support Rep Lvl, Consultant Resume Examples & Samples

Strong working knowledge of Account Reconcilement processing
Working knowledge of Automotive Clearing House (ACH) processing, with details understanding of NACHA rules and regulations
Solid understanding of various Software Development Life Cycles (SDLC) and all aspects of application phases from design through deployment. Including but not limited to Models: Agile, Iterative and Incremental, Waterfall

Data Center Client Support Technician Resume Examples & Samples

Must sit 45 min or less from Tarrytown*
Escalate and communicate customer issues and network related alerts to Engineering, Management, and Administration as defined by Our Client process and procedures
Troubleshoot various issues such as internal Our Client Data Center questions/requests raised (Password request, ticket investigation, researching vendor position), customer issues or questions, or issues Our Client is requesting a provider to take action on
Respond to customer requests and provide consistent communication as defined by Our Client policies
Resolve trouble/request tickets and provide detail updates within ticketing system
Perform daily backups and recovery, when necessary
Setup and maintain users, groups and permissions
Install software patches when necessary
Install, configure and test software and hardware
Install software patches and upgrades as required
Follow all processes written and verbal for Selling, Installing, Maintaining, Training, and supporting the technology environment of Our Client clients
Properly process all Service Requests including tracking of incident time, materials
Knowledge, Skills, and Abilities
Basic understanding of configuration and support of the Microsoft server environment, Including
Proficient in Windows 7, 8 and 10
Working knowledge of Windows Server 2008 and 2012
Strong diagnostic skills. Perform analysis, implementation, and monitoring of Windows strong understanding of Active Directory and other core Microsoft technologies
Extensive knowledge of TCP/IP protocol. This knowledge will be applied to firewall configuration and troubleshooting
Excellent verbal and written communication skills are required to effectively interact with peers, senior management, vendors, consultants, and internal/external customers
Ability to learn new technologies and utilize the Microsoft resources provide as part of our partnership programs
Ability to work off-hours as needed

Manager, Client Support Center Resume Examples & Samples

Manages a team of specialists responsible for client communication in a 24 x 7 environment
Hire, manage and retain effective staff to ensure a client focused and results-oriented team approach
Determines team training requirements ensuring current and proficient skill sets within the team; Build staff and team to result in having a strong, high performance team
Ensures consistent client-friendly communications are created and sent for technology issues that arise in the processing environment
Ensures our internal team’s (GTM, Operations and IT operations) are kept in the loop of all communications distributed to clients
Overall talent management, including succession planning, coaching for performance and employee development
Partners with Go to Market client teams to understand client requirements and SLA’s governing issue escalation and communication
Partners with Operations leaders to understand client driven process changes and future requests
Collaborates with IT Production Operations and Command Center to help interface on any processing problems and production issues related to applications and services, from initiation until conclusion. This will include issues primarily related to the client facing Real-time environments
Escalates issues as needed while communicating status and risks to management
Aids in ensuring consistency of messaging across all clients for any Root Cause Analysis on production events and tracking completion of corrective actions items determined in the Root cause analysis
Participates in internal meetings recapping production events
Collaborates with the Implementation group on new client activation or existing client service expansions
Collaborates with Client Services Group on any requests from clients including testing and/or additional or non-standard monitoring as requested by clients
Works and communicates directly with clients for any production events
Helps review the operational readiness of new products and services being transitioned into production environment

Client Support Technical Coordinator Resume Examples & Samples

Administrative support experience within the healthcare industry
Ability to professionally communicate on a high level with health care business executives
Experience with health care technical systems and physician service industry, including interacting with physicians and office staff on a one-to-one basis
More than 1 year of experience in information technology operations
More than 1 year of experience maintaining and troubleshooting an Electronic Health Record applications (Epic Preferred) and other support applications
Prior experience in Epic implementation and configuration
Knowledge of Citrix
Knowledge of Sonic Wall and Cisco Router
Familiarity with Credant or other encryption software
Proficient in Microsoft Operating Systems, Windows 7, Windows 10 and the latest Microsoft applications

Senior.client Support Executive Resume Examples & Samples

To ensure that the standard operational procedures and handling processes are followed closely in accordance to the compliance requirements
Ensuring the subscribing members is abiding to the Subscribers Agreement in their daily usage of bureau suite of services by conducting data integrity checks
Follow directions set for department by delivering company expectations
Provide support to Head, Service Delivery to define scope of projects/services, and plans for human, technical, and financial resources so as to provide an integrated framework in which goals may be achieved
Excellent communication and work management skills
Detail oriented with analytical and problem solving abilities
Candidate should also have project management experience and possess strong customer service skills

Analyst, IT Client Support Resume Examples & Samples

Requires working knowledge of infrastructure technology
May install and configures non-standard and legacy applications
Demonstrates knowledge of client hardware, software, operating systems, network configuration, server interaction, diagnostics troubleshooting and component replacement
Confers with end users, technology teams, and vendors to resolve incidents and fulfill requests
Ability to work independently or via a team collaboration process. Experience providing support via in-person, phone, or remote methods
Experience supporting multi-platform environments including the following: Current Windows environments, Microsoft Office, Microsoft 365
Demonstrates working knowledge of Internet Explorer, Visual Basic, Citrix Access Gateway, Symantec AV suite, and Altiris and ServiceNow
Good understanding of the following hardware and network topologies/protocols: HP and Lenovo desktops, laptops, network hubs, Ethernet and TCP/IP protocol
Periodic travel (within city limits) to support business initiatives is required

Client Support Technical Analyst Resume Examples & Samples

Expected to become a PromisePoint application SME
Strong collaboration skills to work within multiple teams with several simultaneous projects occurring and delivering at a high cadence
Build relationships across cross-functional teams for a smooth product roll out and to ensure seamless execution from product set up to product support
Proactively work with client administrators, operations and client services to best utilize web application tools while supporting ongoing learning and adoption projects
Attend Promisepoint/technology workgroup meetings to ensure client and Breakaway is progressing on product deliverables
Plan end-to-end product setup planning, oversee setup and configuration
Own client administrator relationship throughout contracted service delivery
Plan training for each new client and newly added administrators on how to complete self-service configuration
Participate with Engagement Manager in client conference calls to listen for product improvement opportunities or configuration needs
Manage support ticket queue by prioritizing, and resolving 1st level application support tickets and assigning to teams depending on severity or type
Answer client administrator calls (8-5 weekdays)
Requires after-hours support duties and a rotation, on-call support schedule as assigned
Document and analyze configuration change trends for potential product features or enhancements
Collect and document administrator feedback and requests regarding the PromisePoint product
Provide weekly reporting to Product Manager based on feedback
Provide weekly reporting and trend analysis on active and resolved defects
Conduct regular surveys
Bachelor’s Degree in Business Administration, Business Management, Marketing, Communications, Computer Science, Information Systems or related field
2-5 years related experience working with cross-functional teams in web application support or technology role
Minimum of 2 years’ experience working with distributed applications (Windows, SQL, SQL Server, etc.)
1-3 years’ experience in power shell, or similar scripting languages
Strong analytical skills, troubleshooting and problem solving skills
Acute attention to detail, organized and willing to go the extra mile to deliver customer-focused solutions
Exceptional customer service skills and strong relationship building skills
Project management experience and knowledge of project management software
Knowledge of Microsoft Office products
Experience working with agile/scrum teams is an asset
Ability to provide 24/7 on-call support

Client Support Rep Lvl, Associate Resume Examples & Samples

Candidate will provide business to business support within the Client Services department to an established client base
Candidate will interact with all areas of the business as needed, as a means to ensure the clients’ needs are handled successfully
Administrative tasks include reporting, submitting change requests, processing orders and project assignments
While this role is within a team environment, the candidate will display independence as well as ownership of assigned tasks. The candidate will be able to clearly articulate and suggest new ideas, have the ability to propose next steps with a clear purpose that provides value to the client or the business
Candidate must have a confident, professional and personable presence; critical thinking and creative problem solving skills, ability to work well under pressure, juggle multiple tasks and priorities, be able to multi-task and make sound judgments to maximize the value of the work performed
Candidate should also be able to work well within a team environment, both within the department and cross-functional teams. We have a strong focus on process improvement and automation and will expect active participation in showing progress on assigned projects to enhance our customer experience
The candidate is expected to perform all duties and tasks within his/her department or job and when assigned, in any other department or job to the best of his/her individual skill and ability. This may include being assigned certain production tasks during work peak periods. Travel to client sites may be required
Bilingual in English & Spanish is preferred
Education & Experience: College Degree with related customer service experience
Functional Area Skills/Knowledge: Requires strong communication skills, basic knowledge of company products and services, professionalism and fluency in English; strong interpersonal skills; and very good telephone skills. Also, requires good organizational skills, be able to “think on one’s feet”, possess the ability to stay in control and maintain even handed approach with people while working with continually changing multi tasks in a deadline work environment. Requires PC, keyboarding and 10-key skills

Supervisor Client Support & Mobile Phlebotomy Services Resume Examples & Samples

Oversees the daily activities of the mobile phlebotomy team and the daily operations of the Client Service Department, both in house and in the field
Works with the Laboratory Management team to ensure best practices in phlebotomy across CCHC
Interviews and makes hiring recommendations of staff in responsible areas
Ensures proper staffing levels are maintained at all times
Ensure proper training of all direct reports
Ensures staff performance and competency of direct reports
Direct the duties of the CCHCLS Customer Service Representatives
Develops, implements and updates department procedures as necessary
Provides guidance and support to staff concerning the handling of assisting clients with laboratory test orders, results, specimen collection and transport expertise
Develop and maintain technology and tools to support the operations within Client Service
Develop ways to improve services to our clients, patients and coworkers
Collects statistical data and maintain quality assurance reports and records related to customer service for the department and the CCHCLS Patient Service Centers
Prepare quality service reports for clients as appropriate
Manage the operations and activities of client service within the annual budget
Maintain good communications with the supervisors/management team at CCHCLS, CCH Lab and FH Lab
Ensure professional conduct and communications by all staff with CCHCLS' customers
Develops professional growth on a continuing basis
Ability to read, write and communicate in English
Must have excellent customer service skills
Must have strong interpersonal skills and the ability to work successfully in a leadership role
Must possess a 2 year degree in a health related field and have at least five years of progressive work experience in the health field (preferable medical or outreach laboratory). MLT preferred. Prior supervisory experience and/or demonstrated leadership ability

Manager, IT Client Support Resume Examples & Samples

Information Technology is responsible for the effective development, delivery and operation of computing and information services. Anticipates, plans and delivers IT solutions and strategy which enable business value
Demonstrates knowledge of client and warehouse hardware, software, operating systems, network configuration, server interaction, diagnostics and troubleshooting
Confers with end users, technology teams, and vendors to resolve incidents and fulfill requests. Ability to work independently or via a team collaboration process. Experience providing support via in-person, phone, or remote methods
Installs/removes/configures hardware and software
Demonstrates appropriate interpersonal skills to manage and deliver exceptional customer service. Partners with end users to correlate business requirements to technology solutions (strong business acumen)
Prioritizes effectively and escalates as needed
Responds to customer needs and services as assigned
Gathers requirements, designs, and deploys server-based solutions to meet business needs. This includes physical server deployment as well as allocation if virtual server capacity (internal and external)
Maintains existing server environments through proactive patching of firmware and operating systems
Acts as tier II and III support for help desk for certain problem resolutions
Requires working knowledge of server hardware, software and operating systems, platform configuration, virtual technologies, networking/distributed computing environments, and systems management tools
Manages capacity on physical and virtual server infrastructure
Demonstrates thorough understanding of networking concepts and systems including Routing and Switching, WAN/LAN, Cisco & HP network devices, VOIP, WLANs.
Demonstrates excellent problem solving skills and ability to make independent decisions
Oversees the purchase, installation, and support of network communications including LAN/WAN systems, T1, SIP, and VOIP systems
Possesses knowledge of telecom technologies, hardware, software and telephony connectivity
Investigates and resolves vendor incidents through maintenance contracts
8+ years experience in related field

Manager, Client Support Resume Examples & Samples

Manage the day to day operations of the Customer Support team including recruiting, training, managing, mentoring, and motivating talent, while creating a positive environment of improvement through coaching and development. Ensure clients have an exceptional service experience
Gain a deep understanding of ICE Data Services market data products, architecture and customer base
Work closely with global counterparts to ensure consistency in support and coverage
Has a minimum of 3-5 years of customer support leadership experience, including managing world class support infrastructure and processes
Knowledge of financial markets and associated terminology
Exposure to front office trading/market data environments, ideally in a client/business facing role
Is a creative, passionate and inspiring leader who enjoys hiring, developing, mentoring and motivating top talent
Is self-motivated, intellectually curious, and extremely process-oriented and organized, with meticulous attention to detail and strong problem-solving skills
Experience operating in a customer-facing role, including creating quantitative and qualitative measures of customer satisfaction
Excellent communications and presentation skills
Established track record collaborating with multiple teams to achieve objectives. Is a team player
Solid problem solving and planning skills
Proactive, professional, organized, creative and dynamic
Positive attitude and deep customer service orientation

Senior Analyst, IT Client Support Resume Examples & Samples

Experience supporting multi-platform environments including the following: Windows XP, Windows 7, Windows 10, Microsoft Office Professional Suite 2003, 2007, 2010, 2013 Microsoft Exchange
Internet Explorer, Citrix Access Gateway, Symantec AV suite, Altiris, and PGP
Good understanding of the following hardware and network topologies/protocols: HP and Lenovo desktops, laptops, thin clients, network hubs, Ethernet and TCP/IP protocol
Identifies possible solutions to a variety of technical problems and takes actions to resolve

Windows Client Support Level Resume Examples & Samples

Analyze technical problems and create solutions involving the use of existing techniques or tools
Daily Windows/VDI/support duties including on-call support, pager and 3rd shift rotation as well as proactive monitoring and skills transfer
Windows XP/7/10 Administration/Support
Citrix Receiver/Console troubleshooting
Windows Virtual Desktop Interface troubleshooting
Windows Active Directories Administration and Management
VMWare Virtualization Software Administration/Support
Windows Microsoft Office 2007 365, Excel, Access, Word, Internet Explorer troubleshooting
Macintosh; iOS; Android; BYOD, Mobile (MC40s, MC70s) Troubleshooting/Support
Wired/Mobile Printers remote support/troubleshooting
Troubleshoot Faxing issues/Remote troubleshooting
Retail Thin Client Troubleshooting/support
Microsoft Exchange and Exchange Server
Windows Debugging Skills
Windows PowerShell Automation
Windows OS Updates and Patch Management
React to fix field escalated issues promptly
DHCP, DNS, Group Policy Administration
System X Hardware Administration/Support
RAID configuration/support experience
Education/Mentoring of other team members
Technical Writing skills for Windows/VDI/Citrix/Wired Printers/Faxing
Good understanding of networking (TCP/IP and LAN/WAN)
Develop and validate bug fixes
Retail Customer Experience

Manager, Client Support Resume Examples & Samples

The manager will be responsible for the day to day support functions within the group including ensuring proper staffing, timely case resolution, and adherence to quality
The growth of the business unit (external clients), expanding technology capabilities and industry change will provide an exciting dynamic to this role. This versatile leader will need to keep their team current with technology and in some cases will need to assist our clients in understanding the change and why
Lead impactful relationships for a broad scope of community to large corporate banks in the areas of Check and Remittance Solutions
Manage a team of associates providing client orientation and support for this product group
Manage team performance based on established metrics and procedures to drive successful goal attainments at the associate and team levels
Identify and communicate business opportunities to drive continued service improvements
Participate in the hiring and termination processes within the department
Initiate and deliver effective associate performance reviews and improvement plans, clearly explaining the criteria to be used to determine whether work meets or does not meet quality standards to ensure the health of a successful service environment
Minimum of five years’ experience in client services or customer services roles
Strong knowledge of banking and financial services industry
Minimum of five years’ experience in the financial services industry, a substantial amount of which must have involved client services or customer services roles
Demonstrated commitment to ongoing professional development as a client service manager, identifying and taking advantage of opportunities for continuing education as demonstrated by continuing course work/seminars/certifications

Wealth Management Client Support Resume Examples & Samples

Provide day to day support for Wealth Management clients such as researching and resolving account issues, escalating client matters to management and processing client maintenance requests
Provide assistance to Wealth Management Product Specialists in the completion of technical tasks and projects such as updating client investment objectives, maintaining client files, assisting with completion of annual client account reviews and assisting with minutes and various committees
1 to 5 years of trust or wealth management experience preferred
Experience must include administrative/support background with ability to successfully use Microsoft Office products: Excel, Word and PowerPoint
Must have a professional image reflective of the Wealth Management Department

Client Support Rep Lvl, Associate Resume Examples & Samples

Minimum of one-year customer service experience and/or one-year call center experience required
Basic knowledge of Windows, MS Office Suite, and Internet Explorer required
Good verbal and written communication skills required

Manager, Client Support Level Resume Examples & Samples

3 years or more experience in loan servicing
5 years or more experience managing a client service team of 10 or more people
Excellent communication and presentation skills and ability to interact with all levels with an organization
Advanced excel and power point skills. Statistical and financial modeling experience preferred
Excellent coaching mentoring team building skills
Ability to manage and participate effectively in a team atmosphere
Strong knowledge of lending industry
Must be able to work in fast-paced environment with daily working processing deadlines
Strong working interpersonal relationships with Product Development, Relationship Management and other internal departments in Lending Solutions
Travel Required
Up to 15%

Client Support Executive Resume Examples & Samples

Excellent communication skills including one-to-one influencing
Ability to question and probe, in order to obtain the information needed to resolve queries
Demonstrated track record of customer service delivery to a high standard
Cultural and language sensitivity in dealing with customers whose first language is not English
Organisational skills including the ability to multi-task and review & improve work processes/ practices
Sound PC skills, particularly excel
A desire and ability to develop a good understanding of the range of Korn Ferry Hay Group products and services and their applications

Analyst, Client Support Resume Examples & Samples

Apply and adhere to established company, location and Information Technology safety values, culture and work processes and procedures; actively participate in safety rituals
Demonstrate outstanding customer orientation and desire to restore and enable client productivity; drive resolution and fulfillment time to minimum or to closure on first contact
Act professionally and tactfully at all times and in all situations; maintain a professional demeanor and appearance; recognize, be sensitive to and be respectful of diverse cultures, business practices and regulations; fulfill role as the “Face and Voice of Information Technology”
Document incident resolution & service request fulfillment activities consistently, concisely and accurately in writing using correct grammar and spelling utilizing service and asset management tools and systems
Build leveraging relationships & teamwork environment with clients including management, individuals, Support Service analysts, Access Services analysts and other peers that facilitate knowledge and information sharing; be recognized as a dependable member of team
Complete tasks timely and deliver specific results related to projects, initiatives and other special assignments
Service Desk Role
Intermediate/Advanced Spanish language proficiency is required
Demonstrated strong verbal communication skills including active listening, interpersonal adeptness and adaptive style; communicate confidently and comfortably within all levels of organization
Demonstrated strong written communication skills; ability to transform technical architectures, policies and documentation into knowledge content, training & reference materials and client communication & frequently asked questions (FAQs) suitable for non-technical audiences
Comfortable working in a fast paced environment; handle pressure, large call and work volumes, deadlines and stressful situations well; quickly decompress and refocus; adapt to and manage changing priorities
Technically competent with ability to quickly learn new concepts, technologies and processes
Experience working with or supporting MS Windows 7 & Windows 10
Experience working with or supporting MS Office Suites 2010 & 2013
Four-year college degree is preferred; technology or related field is a pluS

Mortgage Client Support Resume Examples & Samples

Complete all mortgages retention activities that are covered within Sales Support (by phone- inbound and outbound, email, queues etc)
Ensure proactive communication is provided to the person or area raising the query
Ensure any trackers, queues or spreadsheets are updated with actions, resolutions and with confirmation of advice to the originator of the issue
Distribute Leads to Mortgage Specialists
Adherence to any service levels related to tasks performed
Escalation of issues as required to ensure queries are resolved within suitable timeframes
Provide SME support and guidance to front line sales and service staff within Sales and Distribution
Complete Broker Software Audit
Support Brokers and BDM’s with accreditation queries including password resets
Act as a point of contact for BDM’s
Answer complex scenario’s from Brokers/Customer’s
Manage Product and Policy exceptions
Prepare training packs for PD/Training days for BDM’s nationwide
Assist with the identification of root cause of systemic issues from identified issues and any complaints
Actively look for areas of improvement in any processes
Complaint resolution and escalation as needed
Any additional tasks allocated by the Head of Mortgages Distribution & Mortgage Client Support Manager

Client Support Rep Lvl, Consultant Resume Examples & Samples

Minimum two years’ experience supporting large key accounts required
Requires good organizational skills, ability to multi-task and maintain an even handed approach with clients and internal contacts, while working with continually changing tasks in a fast paced environment
Excellent PC skills with detailed use of Word, Excel and PowerPoint a must

100

Client Support for Healthcare Mobile Devices Resume Examples & Samples

Configure, maintain, and offer support for more than 8,000 mobile devices issued to our clinical field employees throughout the country
Interface directly with employees to offer real-time support and issue resolution
Must possess a Bachelor’s degree in computer science or information technology, Associates degree from technical school, or minimum of two years of related work experience
Knowledge of Android devices is a plus
Must have customer support experience

101

Manager, Client Support Resume Examples & Samples

Consult with radio station programming and sales departments to provide business solutions utilizing Nielsen products
Create and implement customized consultative opportunities designed to address specific client business needs both on-site and via the web
Train and coach clients on data mining and insights
Continuous client communication and consultation to ensure clients are engaged and using all contracted services to help drive value and ROI for the client
Continuously update customer relationship management system on all client activity
35% travel required
Proven track record in media research and/or radio sales (5+ years)
Bilingual (Spanish speaking) preferred
Relevant experience in multi-cultural marketing and media sales
Highly proficient and polished communicator, including group presentations
Demonstrated strength in maintaining positive client relationships in complex situations, resolving client issues and consultative training and sales
Highly motivated self-starter who can work remotely under self-imposed deadlines
Able to work collaboratively with internal & external stakeholders
Proficient in Nielsen qualitative and quantitative radio data and TAPSCAN

102

Client Support Payroll / Tax Consultant Resume Examples & Samples

Serve as an expert in servicing ADP's most complex products/technologies
At least 7 years of experience in a customer service environment, with proven ability to produce positive results
At least 5 years of professional consulting experience or equivalent experience as a practitioner in a systems-related organization
Bachelor's Degree is required; equivalent in education and experience considered
Demonstrated organizational skills like the ability to multi-task, set priorities, and follow up in a timely manner
Good knowledge of industry tools
Excellent communication skills - both verbal and written including strong skills in persuasion and motivation

103

Senior Analyst Technical Client Support Resume Examples & Samples

Handles problems and insures resolution of problems that the first tier of help desk support is unable to resolve
Interacts with network services, software systems engineering, and/or applications development to restore service and/or identify and correct core problems
Simulates or recreates user problems to resolve operating difficulties
Recommends systems modifications to reduce user problems
Utilizes problem management database and help desk system
Provides guidance and/or training to less experience personnel in the help desk section

Download Client Support Resume Sample as Image file

Related Job Titles

Client Support Specialist Resume Sample

Client Support Representative Resume Sample

Client Support Analyst Resume Sample

Client Support Manager Resume Sample

Database Support Resume Sample

Client Support Engineer Resume Sample

Manufacturing Support Resume Sample

Client Technical Support Rep Resume Sample

Support Tech Resume Sample

Client Technical Support Resume Sample

Medical Support Assistant Resume Sample

Client Tech Support Resume Sample

Browse More

Client Support Resume Samples

The Guide To Resume Tailoring

Craft your perfect resume by picking job responsibilities written by professional recruiters

Pick from the thousands of curated job responsibilities used by the leading companies

Tailor your resume & cover letter with wording that best fits for each job you apply

Resume Builder

Resume Builder

15 Client Support resume templates

Read our complete resume writing guides

How to Tailor Your Resume

How to Make a Resume

How to Mention Achievements

Work Experience in Resume

50+ Skills to Put on a Resume

How and Why Put Hobbies

Top 22 Fonts for Your Resume

50 Best Resume Tips

200+ Action Words to Use

Internship Resume

Killer Resume Summary

Write a Resume Objective

What to Put on a Resume

How Long Should a Resume Be

The Best Resume Format

How to List Education

CV vs. Resume: The Difference

Include Contact Information

Resume Format PDF vs Word

How to Write a Student Resume

Business Planning & Client Support Resume Examples & Samples

Administrative Assistant / Client Support Resume Examples & Samples

Head of Client Support for Cash Equities Resume Examples & Samples

Senior Systems Technologist, Client Support Resume Examples & Samples

Senior Technologist, Client Support Resume Examples & Samples

Technologist, Client Support Resume Examples & Samples

Technologist, Client Support Resume Examples & Samples

Client Support Lead, Technology Resume Examples & Samples

Team Leader, Trade Services Client Support Resume Examples & Samples

Administrative Assistant / Client Support Resume Examples & Samples

Remote Client Support Technical Lead Spokane Resume Examples & Samples

Manager, Client Support Resume Examples & Samples

Senior Manager, Client Support Resume Examples & Samples

Treasury Management Client Support Technical Specialist Resume Examples & Samples

Client Support Supervisor Resume Examples & Samples

Manager, Client Support Resume Examples & Samples

Client Support Remote Analyst Resume Examples & Samples

AP Client Support Resume Examples & Samples

AP Client Support Resume Examples & Samples

IB Client Support Resume Examples & Samples

Ap-client Support Resume Examples & Samples

AP Client Support Resume Examples & Samples

Client Support Remote Desktop Analyst Resume Examples & Samples

IT Client Support Resume Examples & Samples

Manager, Client Support Resume Examples & Samples

Client Support Section Manager Resume Examples & Samples

Technical Client Support Level Resume Examples & Samples

Client Support Process Mgr Resume Examples & Samples

Client Support Process Manager Resume Examples & Samples

Cyber Client Support Technician Resume Examples & Samples

Account Manager / Client Support Resume Examples & Samples

Client Support Executive Resume Examples & Samples

Client Support Supervisor Resume Examples & Samples

Client Support Development Program Resume Examples & Samples

Junior Telecom & Client Support Technician Resume Examples & Samples

Client Support Executive Resume Examples & Samples

Product / Client Support Resume Examples & Samples

Proj Mgr, Client Support Resume Examples & Samples

Application Client Support Resume Examples & Samples

Lead Client Support Technician Resume Examples & Samples

Supervisor, Client Support Resume Examples & Samples

Cons, Client Support Resume Examples & Samples

Consultant, Client Support Resume Examples & Samples

Remote Client Support Technical Lead Resume Examples & Samples

Transaction Banking Client Support, Associate Resume Examples & Samples

Application / Client Support Resume Examples & Samples

Client Support Center Manager, Director Resume Examples & Samples

CTS Client Support Technician Resume Examples & Samples

Client Support Admin Resume Examples & Samples

Mortgage Client Support Resume Examples & Samples

Manager, Client Support Resume Examples & Samples

How to Make
a Resume

50 Best
Resume Tips

200+ Action
Words to Use

Internship
Resume