Medical Support Assistant Resume Samples

The Guide To Resume Tailoring

Guide the recruiter to the conclusion that you are the best candidate for the medical support assistant job. It’s actually very simple. Tailor your resume by picking relevant responsibilities from the examples below and then add your accomplishments. This way, you can position yourself in the best way to get hired.

Craft your perfect resume by picking job responsibilities written by professional recruiters

Pick from the thousands of curated job responsibilities used by the leading companies

Tailor your resume & cover letter with wording that best fits for each job you apply

Resume Builder

Create a Resume in Minutes with Professional Resume Templates

CHOOSE THE BEST TEMPLATE - Choose from 15 Leading Templates. No need to think about design details.

USE PRE-WRITTEN BULLET POINTS - Select from thousands of pre-written bullet points.

SAVE YOUR DOCUMENTS IN PDF FILES - Instantly download in PDF format or share a custom link.

Create a Resume in Minutes

J Schuster

Jocelyn

Schuster

2670 Baby Shoal

Philadelphia

+1 (555) 258 4153

2670 Baby Shoal

Philadelphia

Phone

p +1 (555) 258 4153

Experience Experience

Phoenix, AZ

Advanced Medical Support Assistant

Phoenix, AZ

Abernathy, Rutherford and Dickinson

Phoenix, AZ

Advanced Medical Support Assistant

Monitors and creates work assignments, provides input on performance, resolves daily workplace issues and maintains efficient workflow
Works in a proficient and self-directed manner, setting priorities and coordinating work in accordance with established processes, policies and regulations
Distributes and balances workload and creates and maintains employee work schedules
Works with a patient care team to effectively provide, manage and support VA Health care to patients
Participates and provides input in problem solving on operational issues or procedures in team meetings, performing administrative follow-up actions
Participate and provide input in problem solving on operational issues or procedures in team meetings and perform administrative follow up actions
Assists staff with a variety of clerical duties in one or more outpatient clinics that provide a variety of medical services

Chicago, IL

Supervisory Medical Support Assistant

Chicago, IL

Huel, Dickinson and Kuhlman

Chicago, IL

Supervisory Medical Support Assistant

Evaluate work performance and complete performance appraisals and disciplinary actions for all employees assigned to section
Evaluating new products, equipment, and systems in order to make recommendations for improved operations
Provides briefings, orientations, staff development, and training
Conducts ongoing reviews of MSA's work product to ensure quality of work is maintained and that appointments are scheduled accurately and timely
Develop detailed procedures and guidelines to supplement established administrative regulations or program guidance
Evaluates new products, equipment, and systems in order to make recommendations for improved operations
Planning, organizing and directing the work of non-supervisory medical support assistants

present

Philadelphia, PA

Lead Medical Support Assistant

Philadelphia, PA

Graham-Goldner

present

Philadelphia, PA

Lead Medical Support Assistant

present

Independently makes day-to-day adjustments in work priorities based on staffing shortages
Balances workload among employees and helps to assure each team member has an integral role in developing the final product or providing the assigned service
The Lead reviews and monitors data to ensure all reports are complete and accurate, and performs other work related to the duties of the position, as necessary
Assists all medical support assistants with daily practice problems, questions
Creates and maintains Advanced MSA work schedules
Works with providers and nursing staff to change appointment when clinically indicated
Notifies patients of normal lab results and develops and manages a tracking system for follow-up care such as consults, tests, etc.

Education Education

Bachelor’s Degree in Tact

Duke University

Bachelor’s Degree in Tact

Skills Skills

Knowledge of basic medical terminology
5 -Ability to communicate effectively and professionally with employees at varying grade levels
2 - Knowledge of basic medical terminology
Ability to communicate effectively and professionally with employees at varying grade levels
Ability to review and monitor data to ensure all reports are complete and accurate
Ability to make appointments in a clinical setting
Equivalent combination of experience and education are qualifying for entry level for which both education and experience are acceptable
Knowledge of general office administration and clerical procedures to perform receptionist duties, answer telephone, distribute mail, maintain office/ forms, and order supplies; and correct grammar, spelling, punctuation, capitalization, and format to accurately prepare and edit written documents and reports
Applying public laws in determining enrollment status, eligibility for hospitalization, outpatient care, dental coverage, prosthetic issuance, travel reimbursement, and other related services
Knowledge of various office automation software programs, tools, and techniques to support office operations and produce a variety of documents such as letters, reports, spreadsheets, databases, and graphs

Create a Resume in Minutes

6 Medical Support Assistant resume templates

Read our complete resume writing guides

Medical Support Assistant Giles Clinic Lavista Resume Examples & Samples

Greet and prepare patients for the health care provider, and assist Physicians and Nursing staff with procedures when necessary
Assist Clinical staff in gathering medical history information, and may take and record vital signs, as well as document patient information for medical record including, height, weight, tests and results
Prepare, clean and sterilize instruments and maintain equipment/supplies that comply with quality of care while maintaining budget. Keep patient exam rooms stocked, clean and orderly; dispose of contaminated items according to protocol, and may need to maintain a safe and clean laboratory
Following completion of training and competency validation may be required to collect blood samples from patients and prepare specimens for lab analysis, perform Clinical Laboratory Improvement Amendments (CLIA) - waived and non-waived (moderate complexity) Point-of-care (POC) laboratory tests and procedures and perform Electrocardiograms (EKG)
May schedule patients for diagnostic testing and follow up to ensure completion of testing
Provide for patient safety and protection of patient privacy rights, and ensure safety checklists/quality controls are completed as required
May safely transport patients using appropriate equipment within the facility, and follow emergency procedures including CPR, if necessary
Perform other duties as assigned by Practice Manager, Nursing staff or as requested by healthcare provider(s)

Medical Support Assistant Oa Resume Examples & Samples

464089000
Career Transition Assistance Program (CTAP )
Interagency Transition Assistance Program (ICTAP)

Medical Support Assistant Patient Registration Resume Examples & Samples

464033900
Travel may be required for training and/or other work related duties
Applications must be received by the closing date of the announcement to receive consideration
Veterans , i.e. (VEOA, VRA, and 30% or more disabled)
Current or former Federal employee: Include your most recent SF50 or if Reinstatement eligible include your Career SF-50

Medical Support Assistant Resume Examples & Samples

Determining the nature of calls and either responding appropriately or directing to appropriate resource
Acting as a liaison between nursing staff and internal and external customers
Handling patient information in accordance with the Privacy Act
Processing patient information (scheduling appointments, collecting insurance information, admissions, discharges, and transfers) timely and accurately utilizing proprietary software
Processing transfers to other VA facilities or private hospitals
Inputting no-show and cancellation information into scheduling software
Accurately maintaining and reviewing patients' medical record according to set procedures
Providing assistance, support, and coverage as assigned during high volume workload or shortage of personnel within various business locations within the service
Effectively communicating with a diverse population of internal and external customers at all levels to achieve desired results
If you are currently employed in the federal government, include your most recent SF-50 showing title, series, and grade
If you have previously held a higher grade and are applying based on that grade, you must provide a copy of the SF-50 showing you held the higher grade in addition to your last or most recent SF-50 indicating proof of status. Note: Your SF-50 must reflect the grade and step information equivalent to or greater than the grade lower than the position you are applying to. This may not always be your most recent SF-50. You may need to submit more than one SF-50

Supervisory Medical Support Assistant Resume Examples & Samples

3 years scheduling experience
Prior Supervisor experience
Ability to provide briefings, orientations, staff development, and training
2) Responses to the questionnaire
3) Evidence of your eligibility to apply for this vacancy (please see checklist)
4) If claiming veteran preference please be sure to include Member 4 copy of DD214. (If you are claiming entitlement for 10-point veterans preference, you MUST submit your DD-214 showing character of service; and SF-15 (Application for 10-Point Veterans Preference) with the required VA letter dated 1991 or later, from the Department of Veterans Affairs or from a branch of the Armed Forces, certifying a service-connected disability of 10% or more.)
5) Current or Former Federal Employees must provide last or most recent SF-50, "Notice of Personnel Action," which indicates proof of competitive status/grade/step
Answers to KSAs
Reference Letters
Most recent Performance Appraisals

Lead Medical Support Assistant Resume Examples & Samples

Receipt of application
Whether or not you meet the eligibility/qualification requirements for the position
Ability to manage staffing requirements, manage priorities, and coordinates work in order to complete duties in an accurate and timely manner. This includes the ability to follow-up on pending issues and demonstrating an understanding of the impact of incomplete work

Medical Support Assistant Resume Examples & Samples

Corresponds with referring physician regarding patient's evaluation and follow-up with discharge. Enter and maintains patient's database for research purposes
Ensure all medical record charts contain necessary documentation for medical appointments. Obtain patient information as needed to include signature, completion of forms, surveys, etc. Collects and distributes medical record documents related to patient
Gathers data for general information purposes or special reports, contacting other employees, departments, agencies, and individuals for additional material as necessary, and may prepare reports for Physician's approval
Maintains records on consults to reconcile billing and collection for services
Provides patient/family education related to patient needs as assessed
Schedules appointments, verifies medical appointments, and process medical documentation for office visit. Obtains and verifies authorizations; provides the necessary information for patient admission or outpatient visit
Schedules procedures/testing and records specific information required for each. Enters the data into computer and maintains patient medical record. Records and documents abstracts and medical case histories of patients
Transcribes or types letters, memoranda, medical examinations, clinical referral case summaries, initial workups, consent forms and laboratory reports, research summaries, etc
Medical insurance and billing experience preferred
Previous physician office or ambulatory setting experience preferred

Advanced Medical Support Assistant Resume Examples & Samples

May be required to travel on occassion to Chillicothe VA Facility or other CBOCS (Athens, Portsmouth, Marietta, Wilmington) if needed
Any other supporting documentation if desired
Responses to Online Questionnaire
In addition, you must submit certification from either a state vocational or Department of Veterans Affairs rehabilitation counselor that describes your ability to perform the essential duties of the position in which you are interested

Medical Support Assistant Office Automation Resume Examples & Samples

Skill in Communication
Skill in Using Healthcare Information Systems
Ability to Schedule Appointments
Knowledge of Administrative Procedures

Medical Support Assistant Nvcc Resume Examples & Samples

VA Form 10-2850c - Application for Associated Health Occupations (required). (Available at the VA Forms Website: http://www.va.gov/vaforms/search_action.asp?FormNo=10-2850&tkey=&Action=Search). Applicants who fail to submit will be rated ineligible for consideration. Additionally, applicants who fail to provide a complete and detailed explanation in response to any question (28-37) in which your answer is "Yes" will also be rated ineligible for consideration. This response should be provided on a separate sheet of paper as instructed on the form
Completed Occupational Questionnaire
If prior military service, include all copies of your DD Forms 214. Applicants claiming preference based on service-connected disability, or based on being the spouse or mother of a disabled or deceased Veteran, must also complete and submit an SF 15, Application for 10-Point Veteran Preference (available at http://www.opm.gov/forms/pdf_fill/SF15.pdf) Proof of disability must also accompany your application packet if claiming 10-Point preference
Declaration for Federal Employment (OF-306) available at the following Internet address: http://www.opm.gov/Forms/pdf_fill/of0306.pdf. Applicants who are not current federal civilian employees will be rated ineligible if this form is not submitted. Additionally, applicants who fail to provide a complete and detailed explanation in response to any question (9-15) in which your answer is "Yes" will also be rated ineligible for consideration. Please note: the OF-306 with a revision date of October 2011 is the only acceptable version. Previous editions are obsolete and unusable. You will be rated ineligible if the incorrect version is submitted
Copy of transcripts if using education to qualify (unofficial is sufficient, but must document that degree was awarded)
Current federal employees must submit a copy of their latest (non-award) SF-50 -Notification of Personnel Action. Applicants will be rated ineligible if not submitted or if an award SF-50 is submitted

Medical Support Assistant Resume Examples & Samples

CV or Resume. (Resume needs to include the number of hours worked per week for all jobs listed, a detailed description of your duties performed, and the month/year to month/year worked for all jobs listed)
OF-306 - Declaration for Federal Employment. (Available at http://www.opm.gov/forms/pdf_fill/of0306.PDF)
If you have prior military service, include all copies of your DD Forms 214. Applicants claiming preference based on service-connected disability, or based on being the spouse or mother of a disabled or deceased Veteran, must also complete and submit an SF 15, Application for 10-Point Veteran Preference (available at http://www.opm.gov/forms/pdf_fill/SF15.pdf)
For your application to be considered #1-4 above MUST be submitted.**
To be considered as a Preference Eligible Veteran, proof of eligibility MUST be submitted (#5)*

Supervisory Medical Support Assistant Resume Examples & Samples

Plans and directs all Scheduling Program processes in Radiology Service, and all functions relative to the Scheduling Program
Acts as contact and resource for answering a variety of patients' questions regarding VA health care access, concerns, complaints, etc
Guides Veterans, provides information and assistance and/or refers to appropriate assistance in a timely manner
Provides guidance to staff members resolving complex problems to ensure patient services are met
Identifies the need for, requests, trains, makes assignments and reviews the work of Volunteers and Work Studies used to support Scheduling processes
Evaluates new products, equipment, and systems in order to make recommendations for improved operations
Identifies educational and training needs of subordinate staff
Responsible for making final decisions on MSA selections, assigning work, evaluating performance and for preparing performance documents, recommending staff for awards and/or advancement, and for taking disciplinary action when necessary
Conducts ongoing reviews of MSA's work product to ensure quality of work is maintained and that appointments are scheduled accurately and timely
Orientates staff and provides on-the-job training and oversees such training to ensure all new and current employees are properly trained and competent to perform assigned duties, and ensures all training requirements are met
Incumbent has full administrative and professional responsibility for planning and directing the MSAs activities
Ensures staff provide excellent customer service and immediate responsiveness over the phone and in person
Provides briefings, orientations, staff development, and training
Minimum one (1) year demonstrated experience as a Supervisor within a clinic work environment
At least six (6) months of experience using computer applications to include Microsoft Word, Excel, PowerPoint, Outlook, SharePoint, Lync, Vista, CPRS and Insurance Capture Buffer (ICB) System
At least six (6) month of experience with scheduling, cancelling or rescheduling appointments in accordance with VHA national scheduling guidelines. (Experience scheduling Radiology procedure is preferred)
At least one year of experience in managing, directing, and supervising the work of others to accomplish program goals and objectives, and ability to devise ways to adapt work operations to new and changing programs, staffing, and budget requirements, etc
Resume or any other written format may be submitted provided it contains all of the information in the USAJobs resume format. Provide beginning and ending dates (MM/YY) of employment, the average number of hours worked per week (Full Time or Part Time Hrs, and a description of the duties for each position listed on your resume. If you performed more than one position title, please indicate the percentage of time you spent performing each title's duties
VA Form 10-2850c – Application for Associated Health Occupations (Available at http://www.va.gov/vaforms/medical/pdf/vha-10-2850c-fill.pdf If this form is not submitted as part of your application package, you will be rated as ineligible.*)
Occupational Questionnaire: View Occupational Questionnaire (If applying online, you will be prompted to respond electronically. If submitting application via fax, you must complete the 1203FX form)
You MUST include your latest SF-50 Notification of Personnel Action, and SF-50 displaying your highest previous rate. You may obtain these from your current Human Resources office or your e-Official Personnel Folder. The SF-50 must display: Title, Pay Plan, Occ Code, Grade, Tenure, and Position Occupied. This includes ICTAP/CTAP documentation for displaced Federal employees, to include a copy of the agency notice in addition to your last SF-50
Latest copy of Performance Appraisal is highly encouraged

Lead Medical Support Assistant Inpatient Resume Examples & Samples

Knowledge of Timekeeping
Time Management Skills
Customer Service Skills to include: Inpatient processes (i.e. ADT movements); interacting with internal external customers to achieve desired outcomes; coordinating information and actions related to patient care and services; performing patient check-in or check-out process; obtaining and documenting medical information from patients accurately and communicating timely to appropriate clinician or team as needed
Organizational Skills to include: Experience with scheduling, cancelling or rescheduling appointments in accordance with VHA national scheduling guidelines; interpreting and verifying providers orders; Experience with VA computer applications and systems to include Vista, CPRS and Insurance Capture Buffer (ICB); performing basic eligibility, co-pay and pre-authorization requirements for specific coverage (e.g. TRICARE, sharing agreements, etc.)
Ability to organize work, set priorities, and delegate tasks/responsibilities in order to meet deadlines
Skill in communicating with individuals in order to obtain the desired effect, ensuring compliance with established policies and regulations
Responses to Occupational Questionnaire: If applying online, you will be prompted to respond electronically. If submitting via fax, you must complete the 1203FX form
SF – 50, "Notice of Personnel Action" that identifies your position, title, series, grade, step, tenure, position occupied (Competitive or Excepted). If you have previously held a higher grade, also submit the SF-50 showing your highest grade held and the timeframes of holding such grade. If you do not have this document, please contact your Human Resources department to receive a copy

Advanced Medical Support Assistant Consult Team Resume Examples & Samples

Ability to collaborate, communicate, set priorities, and organize the work in order to meet deadlines, ensuring compliance with established processes, policies, and regulations
Advanced knowledge of policies and procedures associated with operational activities that affect the patient flow, patient care, and the revenue process
Advanced knowledge of medical terminology due to the technical nature of language utilized by clinicians
SF50

Advanced Medical Support Assistant Float Resume Examples & Samples

Will work 5% at the Chillicothe VA Medical Center, 50% Cambridge CBOC, 45% Marietta CBOC
Résumé
Although not mandatory, if the position is (was) with the Federal government (military or civilian), applicants should state the series and grade or pay grade (rank) and the date of last promotion

Supervisory Medical Support Assistant Resume Examples & Samples

Plans and directs programs at medical centers and/or satellite outpatient clinics and has full supervisory responsibility
Full administrative and professional responsibility for planning and directing of subordinate staff activities
Assigns and evaluates the work of subordinate staff
Independently manage position responsibilities as well as set priorities and deadlines adjusting the flow and sequencing of the work to meet team and patient needs
Identifies educational or training needs
Routinely communicates with physicians, case managers, and other allied health professional staff using sound interpersonal skills and is constantly aware of the sensitive information
Works independently making decisions based on guidelines, precedents and regulations and performs duties in such a manner that only minimal supervision is required

Advanced Medical Support Assistant Resume Examples & Samples

REQUIRED: Résumé/CV. Your resume or CV should include the vacancy announcement information and personal information including: current/ prior Federal service information, education information, work experience which includes job title, duties, and responsibilities, employer's name and address, supervisor's name and telephone number, starting and ending dates of employment, hours worked per week, and salary. Please indicate whether your supervisor(s) can be contacted
REQUIRED: VA Form 10-2850c - Application for Associated Health Occupations (required). (Available at the VA Forms Website: http://www.va.gov/vaforms/search_action.asp?FormNo=10-2850&tkey=&Action=Search)
REQUIRED: If you are a current or former federal employee, you must submit your most recent SF 50 (Notification of Personnel Action)
REQUIRED: Responses to the occupational questionnaire
REQUIRED: If prior military service, include all copies of your DD Forms 214 or proof of service. Applicants claiming preference based on service-connected disability, or based on being the spouse or mother of a disabled or deceased Veteran, must also complete and submit an SF 15, Application for 10-Point Veteran Preference (available at http://www.opm.gov/forms/pdf_fill/SF15.pdf )

Advanced Medical Support Assistant Mental Health Resume Examples & Samples

COVERAGE
Ability to communicate tactfully and effectively, both orally and in writing, in order to meet program objectives. This may include preparing reports in various formats and presenting data to various organizational levels
Advanced knowledge of policies and procedures associated with operational activities that affect the patient flow, patient care, and the revenue process
Ability to operate computerized programs and databases in order to enter, modify and retrieve sensitive information/data into or from electronic medical records, scheduling systems and/or reports
Ability to make appointments in a clinical setting
Ability to communicate effectively and professionally with employees at varying grade levels
Ability to identify customer’s concerns, perform the tasks required to resolve the issue accurately and timely, and follow-up as necessary to ensure a satisfactory resolution

Advanced Medical Support Assistant Resume Examples & Samples

Applies knowledge of current Medical Support Assistant practices
Schedules, cancels, and reschedules patient appointments and/or consults
Enters no-show information in a computerized system
Manage and plan patient care
Adjusting the flow and sequencing of work to meet team and patient needs
Reinforce the plan of care and self-help solutions
Entering appropriate information into the electronic record
Monitoring-appointment requirements to assure readiness for patient visit/procedure (e.g., X-ray, lab work)
Evaluating patient information and clinic schedule lists to determine whether patient is vested
Ability to collaborate, communicates, set priorities, and organize the work in order to meet deadlines, ensuring compliance with established processes, policies, and regulations
Advanced knowledge of managing healthcare settings. This includes independently utilizing reference sources, decision making, and empowering the team to collaborate and resolve problems within a complex systems environment

Medical Support Assistant Float Pool Resume Examples & Samples

464442900
Use automated time keeping system to record, maintain and process pay and leave records
Use of automated patient registration systems to update patient records
Knowledge of medical, technical, or specialized terms when communicating with patients and professional staff to explain regulations and procedures
Please ensure you click the Submit My Answers button to submit your application

Medical Support Assistant Charleston Cboc Resume Examples & Samples

Ability to make appointments in a clinical setting
(REQUIRED) Resume' or CV must include the vacancy announcement number, position title, grade, how to contact you, descriptions of jobs held including the name and address of employer, job title, description of duties, beginning and ending date, (month and year) of employment, full-time/part-time and average hours worked per week....i.e, 40 hours per week, 32 hours per week, 20 hours per week, etc. IN DESCRIBING YOUR EXPERIENCE, PLEASE BE CLEAR AND SPECIFIC. WE MAY NOT MAKE ASSUMPTIONS REGARDING YOUR EXPERIENCE. If your resume does not support your questionnaire answers, we will not allow credit for your response (s)
(REQUIRED if applicable) NOTIFICATION OF PERSONNEL ACTION SF-50 - If you are a current or former civilian Federal employee, you must include your most recent/latest NON-AWARD SF-50 -Notification of Personnel Action. SF-50 submitted must include your current title, series, grade and step, and salary during your Federal employment. ‘Awards' or ‘Incentive' SF-50s do not contain the required information and will not be considered valid required documentation to verify status
(REQUIRED if applicable) If you have prior military service, you must include a copy of your DD Form 214 which indicates the character of discharge. Applicants claiming preference based on service-connected disability must submit VA service connected disability letter with disability rating, or based on being the spouse or mother of a disabled or deceased Veteran, must also complete and submit an SF 15, Application for 10-Point Veteran Preference (available at http://www.opm.gov/forms/pdf_fill/SF15.pdf)

Supervisory Medical Support Assistant Resume Examples & Samples

464421500
1) Deal effectively with individuals or groups representing widely divergent backgrounds, interests, and points of view
2) Adjust work operations to meet emergency or changing program or production requirements within available resources and with minimum sacrifice of quantity of quality work
3) Establish program objectives or performance goals and to assess progress toward their achievement
4) Coordinate and integrate the work activities of several organizational segments or several different projects
5) Analyze organizational and operational problems and develop timely and economical solutions
6) Represent the activity both within and outside the organization or agency and to gain support for the agency's program goals
Fax the completed 1203FX form along with any supporting documents to 1-478-757-3144. Your 1203FX will serve as a cover page for your fax transmission

Advanced Medical Support Assistant Internal Resume Examples & Samples

Advanced knowledge of policies and procedures associated with operational activities that affect the patient flow, patient care and revenue process
VA Form 10-2850c – Application for Associated Health Occupations (Available at http://www.va.gov/vaforms/search_action.asp?FormNo=10-2850&tkey=&Action=Search)
Current or former Federal employees must submit copies of their most recent SF50, Notification of Personnel Action. The SF50 must identify the position, title, series, grade, step, tenure, and type of service (Competitive or Excepted). In some cases, more than one SF50 may be required to show a higher grade previously held
Other documents - use this checklist to make sure you have included other documents required for your application, such as a copy of your transcript (if using education to qualify), documentation to support Veterans Preference claims, or ICTAP/CTAP documentation (for displaced Federal employees). You will not be contacted for additional information

Medical Support Assistant Msa Resume Examples & Samples

Knowledge of Current MSA Practices. To be creditable, the experience must have demonstrated the knowledge, skills, and abilities (KSAs) associated with current MSA responsibilities. Experience satisfying this requirement may be paid/non-paid employment as a MSA
Quality of Experience. Qualifying experience must be at a level comparable to MSA experience at the next lower grade level. For all assignments above the full performance level, the higher level duties must consist of significant scope, administrative independence, complexity (difficulty) and range of variety as described in this standard at the specified grade level and be performed by the incumbent at least 25% of the time
Part-Time Experience. Part-time experience as a MSA is creditable according to its relationship to the full-time workweek. For example, a MSA employed 20 hours a week, or on a 1/2 time basis, would receive 1 full-time workweek of credit for each 2 weeks of service
Ability to identify customer's concerns, perform the tasks required to resolve the issue accurately and timely, and follow-up as necessary to ensure a satisfactory resolution

Medical Support Assistant Advanced Resume Examples & Samples

Advanced knowledge of the technical health care process as it relates to access to care
VA Form 10-2850c
MOST RECENT SF50 (please do not submit an award SF50)
Other (see checklist below)

Advanced Medical Support Assistant Resume Examples & Samples

Communicating/working effectively with a diverse population of patients, staff and external providers to acquire, clarify or give facts to exchange general and medical information directly related to the work
Scheduling appointment dates to return to be followed by CBOC Staff, coordinating appointments for timeliness to avoid conflicts in patient treatment
Working as a team member with staff in preventing and resolving delays and misunderstandings, intervening on the patients' behalf to resolve problems and complaints regarding entitlement or services
Ensuring that all work assignments are in compliance with patient care rules and regulations
Scanning or photocopying all insurance cards for accurate data for billing purposes
Receiving patients and visitors in person or telephonically; recording, relaying messages and redirecting calls
Utilizing software to pre-register patients and to perform means and co-pay tests
Referring all questions requiring medical attention for triage determination and recognizing symptoms and making immediate referral to appropriate medical staff
Completing release of information and entering patient travel claim documentation
Completing daily reports to ensure proper care and status of Veteran patients
Scheduling patient appointments in a clinical setting
Re-scheduling patient's appointments and/or consults in a clinical setting
Entering and recording patient no-show information in a clinical setting
Verifying and updating patient demographics and insurance information
Performing basic patient healthcare eligibility
Determining co-pays and preauthorization requirements for specific coverage
Resume (when listing previous employment please include month and year)
Responses to the Occupational Questionnaire (If you applied online and your application is complete, do not fax the paper application (1203-FX) as this will overwrite your prior online responses and may result in you being found ineligible)

Advanced Medical Support Assistant Resume Examples & Samples

Coordinates timely care for the Veteran based on the priority indicated on the consult
Receives non VA Care consults and contacts non VA provider to schedule appointment
Follow-up after appointment to ensure attendance, and check-up for additional procedures
Manages appointments in Vista (no shows, cancellations, rescheduled appointments)
Informs providers in any change to patient's Non VA medical appointment
Ensures medical documentation is received from Non VA provider
Manages workload on spreadsheets
Prepares medical documentation for scanning into Veteran's electronic medical record
* Position is located at the Largo, FL Office ***
Certification. None required
Physical Requirements. See VA Directive and Handbook 5019
English Language Proficiency. MSAs must be proficient in spoken and written English in accordance with VA Handbook 5005, part II, chapter 3, section A, paragraph 3j
Demonstrated Knowledge, Skills, and Abilities. Candidates must demonstrate the KSAs below
Resume (required)
Most recent SF-50 (Notification of Personnel Action), which indicates your current Grade/Step and career status/tenure. (required)

Medical Support Assistant Resume Examples & Samples

465603300
1 year experience working in a clerical position which included scheduling patients and within the last 6 months
Experience with computers and ability to operate computer programs (Excel, Word, etc.)
Able to multitask in a high volume clinic setting
Demonstration of excellent customer service skills
Ability to identify customer?s concerns, perform the tasks required to resolve the issue accurately and timely, and follow-up as necessary to ensure a satisfactory resolution

Advanced Medical Support Assistant Resume Examples & Samples

Your Résumé
A complete Occupational Questionnaire View Occupational Questionnaire
Latest SF-50 Notification of Personnel Action which shows you meet the eligibility and qualifications for this position (required)

Medical Support Assistant Inpatient Wards Resume Examples & Samples

Perform a variety of duties associated with patient care and treatment on inpatient units
Receives patients, visitors and staff to the unit
Participates in the creation, completion, distribution, and retention of medical record documentation for patient hospitalization and discharge according to facility policies
Records, transcribes and initiates patient movement computer entries appropriate to patient status (admission, observation, inter-ward transfer, bed assignments, pass/authorized absence, short stay, clinic, and lodger check-in/out, provider entry, treating specialty, discharge type or other)
Coordinates and schedules inpatient appointments and discharge follow up appointment requests through various interoffice scheduling methods
Employee plans and organizes work with general assistance from the supervisor to meet local and VA-wide time frames to complete analysis requirements
Ability to meet, communicate and interact with individuals from varying backgrounds and other health care team members in a courteous and helpful manner in order to complete job assignments
Ability to operate computerized programs and databases in order to enter, modify and retrieve sensitive information/data into or from electronic medical records, scheduling systems and/or reports

Medical Support Assistant Oa Resume Examples & Samples

Knowledge of Clerical and Administrative Procedures
Skill in Use of Automated Programs
Ability to Communicate Orally and in Writing
To verify your application is complete, log into your USAJOBS account, select the Application Status link and then select the more information link for this position. The Details page will display the status of your application, the documentation received and processed, and any correspondence the agency has sent related to this application. Your uploaded documents may take several hours to clear the virus scan process

Advanced Medical Support Assistant Resume Examples & Samples

Acts as liaison between patients and medical center staff, serving as consumer advocate
Accepts telephone calls from patients/caregivers on the program or other program specific staff in the field, other VA staff, and/or community agency staff regarding program inquiries, patient care concerns, etc
Obtains as much information as possible, provides information and resolves problems independently when possible, prioritizes, and makes decisions regarding the specifics of the caller needs
Interacts with customers, family members, visitors and co-workers in a courteous, tactful, helpful manner, exercising mature judgment and diplomacy
Composes correspondence as indicated to assist with clinical functions of the program staff
Composes reports and meeting minutes as directed by the HBPC Coordinator
Uses computer programs to type all recurring correspondence, minutes, and reports, while maintaining easily accessible computer files for all team members
Schedules all the patient appointments and will maintain/obtain scheduling privileges, as well as timekeeping authorization
Maintains cost accounting for vehicles and vehicle logs, and maintains supplies for the program
Coordinates reassignment of discharged patients to a primary care provider to assure they continue to receive care

Advanced Medical Support Assistant Resume Examples & Samples

Medical Support Assistant interviews patients applying for medical benefits. Applications may be received in person, by telephone, by mail, on-line or referral from another VA
Enters demographic, insurance, and income information into the VistA system, which serves as a base for determining entitlement to medical care as well as bill preparation and collections on all billable episodes of inpatient and outpatient care
Accurate and complete data collection is essential to proper processing of third party collection requirements as mandated by law
Verifies eligibility/entitlement for benefits of all applicants using various methods including income assessments, military discharge documents, computer hospital inquiry (HINQ) and other means, such as communications with VA Regional Office or VA Records Processing Centers. The process of verifying eligibility is complicated and criteria differ for each type of benefit applied for. Advises the veterans of their entitlement to various medical benefits and discusses co-payment requirements of veterans in discretionary categories. Provides support to other new initiatives as introduced such as MyhealtheVet and the upcoming Kiosk deployment. Extreme tact and diplomacy is required to explain complicated laws in this area
The incumbent is expected to provide exceptional customer service by exceeding the customer's expectations. The incumbent will actively listen to customers with respect and concern; the incumbent will pay attention to the details of the customer's needs and help the customer arrive at a satisfactory solution to the problem. The incumbent will be flexible, adaptive and enthusiastic to exceed the customer's needs
Accurately generates patient data cards for veterans applying for care using the Veterans Identification Card (VIC) system
Monitors enrolled patient data base information on a regular basis (every 180 days) to perform updates to health insurance data, income assessments for the Means Test and Pharmacy Co-pay Exemption programs as mandated by law. Failure to perform these audits and to timely update the information may result in inaccurate billing of a patient and result in missed crediting of workload visits for the NY Harbor, Outpatient Clinics and CBOCs. Impact to the NY Harbor and patients are costly and time consuming to correct
Identifies and collates health insurance information from all applicants for entry to the VistA, scans insurance company enrollment identification cards, researches employers as needed to obtain complete data when applicants do not have complete information
Responds to all incoming inquiries to include in person, email (within VHA via outlook & vista) and phones (to include ACD)

Advanced Medical Support Assistant Whole Health Program Resume Examples & Samples

Advanced knowledge of the technical health care process as it relates to access to care
Advanced knowledge of managing a clinic. This includes independently utilizing reference sources, decision making, and empowering the team to collaborate and resolve problems within a complex systems environment
Advanced knowledge of medical terminology due to the technical nature of language utilized by clinicians
CV or Resume. (REQUIRED)
VA Form 10-2850c - Application for Associated Health Occupations (Available at http://www.va.gov/vaforms/medical/pdf/vha-10-2850c-fill.pdf) (REQUIRED)
Occupational Questionnaire (REQUIRED)
Include latest SF-50 - Notification of Personnel Action. (REQUIRED)

Advanced Medical Support Assistant Resume Examples & Samples

465706500
Advanced knowledge of managing a clinic. This includes independently utilizing reference sources, decision making, and empowering the team to collaborate and resolve problems within a complex system environment
Occupational Questionnaire (Completed online or submitted via using the 1203FX form. If you click "" you do not need to fax this form in.)
COPY OF TRANSCRIPTS (if basing any of your qualifications on education) Note: Unofficial transcripts are acceptable to apply to this position. Verification of Official Transcripts will be required prior to being appointed to this position
Most recent Non-Award SF-50 Notification For Personnel Action is required
Please use this checklist to make sure you have included other documents required for your application, such as a copy of your transcript (if using education to qualify), documentation to support Veterans Preference claims, or ICTAP/CTAP documentation (for displaced Federal employees). You will not be contacted for additional information

Lead Medical Support Assistant Resume Examples & Samples

Experience. Six months experience of clerical, office or other work that indicates the ability to acquire the particular knowledge and skills needed to perform the duties of the position; or
Education. One year above high school; or
Equivalent combination of experience and education are qualifying for entry level for which both education and experience are acceptable. (A transcript must be submitted with your application if you are basing all or part of your qualifications on education.)

Medical Support Assistant Office Automation Resume Examples & Samples

465454100
Ability to Communicate Verbally
Ability to Communicate in Writing
Skill in Utilizing Healthcare Information Systems

Medical Support Assistant Ward Oa Resume Examples & Samples

Order and maintain office supplies; order and maintain necessary forms
Monitor and makes work assignments
Conducts on-going audits to insure quality of work
Coordinates with unit staff to insure smooth operations on Medical Units
Communicate with VA and non-VA personnel to obtain desired results
Provide staff development and training
Participation and collection of quality improvement data
Provides oversight of routine to complex Medical Support Assistant duties
Ability to use various types of office automation equipment and software
Ability to identify customer's concerns, perform the tasks required to resolve the issue accurately and timely , and follow-up as necessary to ensure a satisfactory resolution

Lead Medical Support Assistant Resume Examples & Samples

Ability to manage staffing requirements, manage priorities, and coordinate work in order to complete duties in an accurate and timely manner. This includes the ability to follow-up on pending issues and demonstrating an understanding of the impact of incomplete work; AND
Notice of Results (Qualified or Not Qualified)
Notification Letter (Referred or Not Referred)
Disposition Letter (Candidates will receive if not selected)

Lead Medical Support Assistant Resume Examples & Samples

Assures coverage of all areas of responsibility
Conducts ongoing reviews to ensure quality of scheduling work
Ensures accurate and timely scheduling of appointments
Provides guidance to all scheduling staff members to include changes in policies and procedures
Ensures all scheduling training requirements for scheduling staff are met
Orients and provides on-the-job scheduling training for new and current staff to include appointment grids, and the overall function of the outpatient clinic areas
Organizes the work structure of his/her assigned area
Acts as liaison between schedulers and clinical services to resolve day to day scheduling & clinic issues
Assists supervisor with creating and maintaining employee work schedules
Ensure facility compliance with VHA guidelines related to the training and auditing of schedulers. Will train and provide expert guidance to all employees who schedule appointments in the technical procedures related to scheduling
Conducts scheduling training in a variety of venues; face to face, group presentation, individual, teleconference, etc
Prepares training materials and presentations related to scheduling training
Is responsible for data aggregation and trending related to compliance with scheduling training requirements. Analyzes data to identify compliance, outliers and assist with developing action plans
Makes recommendations on how to achieve compliance with training requirements and enhance training programs to meet the needs of the organization
Maintains the facility master list of persons with access to the scheduling package, manually reviewing and updating the list on a bi-monthly basis
Posts lists of upcoming training sessions and communicates training deficiencies to Service Chiefs, Administrative Officers and Leadership
Organizes chairs or participates in multidisciplinary task forces, workgroups and committees in support of program development and process improvements in the education and training of scheduling practices
Works with supervisors to review/ensure that all schedulers have appropriate menus to promote accurate scheduling, improve technical competence and minimize potential for negative impact on veterans caused by scheduling errors
Responsible for consistent and efficient use of Vista scheduling options, by ensuring adequate training and oversight scheduling practices
Baraboo and Beaver Dam CBOCs
1) Ability to organize work, set priorities, and delegate tasks/responsibilities in order to meet deadlines
2) Skill in communicating with individuals in order to obtain the desire effect, ensuring compliance with established policies and regulations
3) Ability to provide staff development and training
4) Ability to manage staffing requirements, manage priorities, and coordinate work in order to complete duties in an accurate and timely manner. This includes the ability to follow-up on pending issues and demonstrating an understanding of the impact of incomplete work
SF50 (Current employees are required to submit most recent SF 50 that shows current grade/step, Tenure box 24 and Type of Appointment box 34) (If you have held a higher grade previously also include that SF50)

Medical Support Assistant Oa Resume Examples & Samples

463771900
Ability to provide receptionist coverage
Knowledge of office procedures
Skill in providing administrative and scheduling services
Skill in office automation
It is your responsibility to verify that information entered, uploaded, or faxed (i.e., resume) is complete, accurate, and submitted by the closing date. Uploaded documents may take up to one hour to clear the virus scan. Faxed documents must be completely transmitted (fax and scan complete) by 11:59 PM (EST) on the closing date of the announcement

Medical Support Assistant Inpatient Esep Resume Examples & Samples

465806300
The position is no more than two grades above the lowest grade level he/she held within the preceding year under non-temporary appointment; or
He/She met the above restriction for advancement to the grade of the position to be filled, any time in the past; or
He/She previously held a position at or above the grade level of the position to be filled, at any time during any type of appointment

Medical Support Assistant Oa Resume Examples & Samples

465767400
This position requires Temporary Duty (TDY) travel up to 5%
Knowledge of working in a medical office environment
Skill in using office automation systems
Only degrees from an accredited college or university recognized by the Department of Education are acceptable to meet positive education requirements or to substitute for experience. For additional information, please go to the Office of Personnel Management (OPM) and U.S. Department of Education websites at http://www.opm.gov/qualifications and http://www.ed.gov/admins/finaid/accred/index.html

Medical Support Assistant Oa Resume Examples & Samples

Business travel up to 5% may be required
Knowledge of Administrative Procedures of a Health Care Facility
Skills in the use of Medical Databases
Skills in Dealing with a Diverse Customer Population
Skills in Providing Clinical Support Services

Advanced Medical Support Assistant Resume Examples & Samples

Work schedule: Monday through Friday, 8:00 a.m. to 4:30 a.m
Fair Labor Standards Act (FLSA) Status: Non-exempt (covered)
Position Title / PD#: Advanced Medical Support Assistant, Hybrid Title 38 - covered by a functional statement
Ability to identify customer’s concerns, perform the tasks required to resolve the issue accurately and timely, and follow-up as necessary to ensure a satisfactory resolution

Advanced Medical Support Assistant Resume Examples & Samples

The Medical Support Assistant (MSA) works in an inpatient or outpatient clinic setting at the Bath VA Medical Center and/or the community based or rural health outpatient clinics
The MSA performs receptionist duties, customer service and other duties assigned for the proper and timely treatment of patients and maintains appointment schedules for one or more clinics. He/she must assist with clinic access contingency plans by adjusting appointment times/location, or dates as well as shift patients to other healthcare providers as conflict with staffing and/or coverage occurs
Utilizes a variety of VISTA and CPRS interfacing software to conduct scheduling functions
Supports patient safety standards using the correct Veterans Affairs identification of all patients through the use of two forms of identification, name and full Social Security Number
Explains the VA's mandate to collect insurance information to veterans, their families, and other eligible patients. He/she collects, scans, and updates health insurance information serving a major role in the revenue process
As front line contact with patients and staff, the incumbent sets the tone for perception concerning quality of healthcare services at the VA. A high degree of tact and diplomacy is required when dealing with veterans who have multiple health problems and who may be frustrated with the administrative process associated with diagnosis and treatment
Schedule appointments and utilizes the Recall Reminder System, Electronic Waiting List, as well as the Veterans Choice List for the CHOICE Program, accurately and in a timely manner
May serve as MSA to one or more interdisciplinary clinics for PACT, Specialty Clinics, inpatient clinic, or centralized scheduling
Other duties as assigned and may be required to travel to cover outlying clinics
Duties will be discussed during interview, as duties may vary depending on location of position***

Medical Support Assistant Resume Examples & Samples

She/he must use each interaction with the patient to validate and update patient demographic information, either in person during check-in or over the phone
Schedule appointments and utilize the Electronic Waiting List accurately in a timely manner
Request Veteran records from Community facilities as needed
Notifies supervisor when clinic access is less than desirable or if an individual patient cannot be scheduled within mandated clinic time frames
The Medical Support Assistant is able to independently manage position responsibilities with little supervision as well as set priorities and deadlines adjusting the flow and sequencing of the work to meet team and patient needs

Advanced Medical Support Assistant Resume Examples & Samples

Monitor patient enrollment information to the designated clinics, assisting clinic providers in enrolling patients into a PCE module. Ensure accurate eligibility is reflected and enrollments are current
Ensure patients are seen timely . Serve as a consumer advocate responsible for efficient and humane movement of patients from the moment of their arrival to the clinic until the plan for care has been made
Perform a variety of miscellaneous duties in support of the unit, i.e., take inventory and requisition supplies, prepare ADP work orders for repair of equipment and Engineering work orders for general maintenance, maintain various files, forms, and publications, etc
Serve as the first line of communication to the patients, family members, clinical and support staff on many varied issues. Accept phone calls and elicit administrative and clinical information from callers through utilization of interviewing skills and a sound ambulatory-care knowledge base
Entering no-show information; monitoring the electronic wait list
Preparing for clinic visits
Ensuring encounter forms are completed in order to obtain appropriate workload credit

Advanced Medical Support Assistant External Resume Examples & Samples

*NOTE: Declining to be interviews, failure to respond/accept interview attempts, or failure to report for a scheduled interview will be considered as a declination for further consideration for employment against this vacancy.***
Work with the clinic providers in managing their clinic profiles, i.e., ensure appointments are made timely and accurately ; maximize efficiency of available appointments and "carve out" slots ; monitor "no shows"; coordinate cancellations, etc
Scheduling, canceling, re-scheduling patient's appointments and/or consults
Processing all emergency and non-emergency transfers to other VA facilities or private hospitals
Performing basic eligibility, co-pays and preauthorization requirements for specific coverage (i.e., TRICARE, sharing agreements, etc.)

Advanced Medical Support Assistant Resume Examples & Samples

Scheduling, canceling, re-scheduling patient's appointments and/or consults including interpreting and verifying provider orders in accordance with VHA national scheduling guidelines
Preparing admissions, monitoring the electronic wait list; preparing for clinic visits
Monitoring outpatient appointments for areas of responsibility
Processing all emergency and non-emergency transfers to other VA facilities or private hospitals; performing basic eligibility, co-pays and preauthorization requirements for specific coverage
Otherwise, works independently making decisions based on guidelines, precedents and regulations and performs duties in such a manner that only minimal supervision is required
Please note that duties may vary based on service line and/or location of the position. Duties will be discussed during the interview process

Medical Support Assistant Resume Examples & Samples

1st Cut-Off: March 13, 2017
2nd and Final Cut-Off: April 28, 2017
Determines and verifies eligibility and explains the requirements for medical care through the VA Medical Center
Interviews Veterans and prepares applications for medical benefits
Performs typing and computer entry functions as necessary to perform all duties of this position, and will be expected to prepare patient data cards
Initiates patient appointments through hospital computer programs (VISTA or CPRS) by use of the scheduling menus to schedule lab, x-ray, and EKG tests with other clinical services, necessary for physician clinics. Preparing for clinic visits
Schedules and coordinates return appointments for Veterans, sending computer generated appointment letters or post cards or by personal telephone calls
Utilizes a computer generated appointment list to complete daily clinic activities making additions or deletions as necessary for computer entry upon completion of clinic
Responsible for updating patient demographic information in the patient's file to include, address, phone number, employment, social security number and next of kin information
Responsible for receiving incoming phone calls from physicians regarding possible admission or requesting transfer of patients to this medical center, from persons requesting information regarding entitlement procedures for making application for benefits, questions concerning eligibility, upcoming appointments and general information regarding the medical center
Maintains all information as confidential and privileged
Duties may vary depending on the location and service line of the position. Duties will be discussed during the interview
Assignment. This is an entry level MSA position. It is expected that MSAs receive guidance from more experienced staff members and require frequent and direct supervision
Assignment. This is a developmental level MSA position. It is expected that MSAs receive guidance from more experienced staff members for more difficult tasks and require frequent and direct contact from the assigned lead and/or supervisor
Assignment. This is the full performance level for MSAs. At this level, the MSA performs a full range of duties. The MSA is responsible for scheduling appointments, including interpreting and verifying provider orders in accordance with VHA national scheduling guidelines. Assignments at this level include, but are not limited to: scheduling, canceling, re-scheduling patient's appointments and/or consults; entering no-show information; monitoring the electronic wait list; preparing for clinic visits; monitoring both inpatient and outpatient appointments for areas of responsibility; ensuring encounter forms are completed in order to obtain appropriate workload credit; verifying and updating demographics and insurance information; processing all emergency and non-emergency transfers to other VA facilities or private hospitals; performing basic eligibility, co-pays and preauthorization requirements for specific coverage (i.e., TRICARE, sharing agreements, etc.)

Advanced Medical Support Assistant Resume Examples & Samples

Note: First cutoff will be March 15, 2017. Certificates will be issued as needed thereafter.**
Advance knowledge of the technical health care process as it relates to access to care
Advance knowledge of managing a clinic. This includes independently utilizing reference sources, decision making, and empowering the team to collaborate and resolve problems within a complex systems environment
Advance knowledge of policies and procedures associated with operational activities that affect the patient flow, patient care, and the revenue process
Advance knowledge of medical terminology due to the technical nature of language utilized by clinicians

Medical Support Assistant Resume Examples & Samples

NOTE: THIS OPEN CONTINUOUS ANNOUNCEMENT MAY CLOSE PRIOR TO JULY 14, 2017 IF A SUFFICIENT AMOUNT OF VACANCIES ARE FILLED**
Scheduling, canceling, rescheduling patient's appointments and/or consults
Entering no-show information
Monitoring both inpatient and outpatient appointments for areas of responsibility
Ensuring that encounter forms are completed in order to obtain appropriate workload credit
Verifying and updating demographics and insurance information
Performing basic eligibility, co-pays and pre authorization requirements for specific coverage
This work is primarily done by use of telephone

Lead Medical Support Assistant Resume Examples & Samples

Conducts ongoing reviews to ensure quality of work
Provides guidance to Advanced MSAs to include changes in policies and procedures
Distributes and balances workload
Creates and maintains Advanced MSA work schedules
Orients and provides on-the-job training for new and current Advanced MSAs
Ensures all training requirements are met; organizing the work structure of his/her assigned areas
Acts as liaison between Advanced MSA and other CBOC staff in order to resolve day to day conflicts
Advanced knowledge of managing a clinic. This includes independently utilizing reference sources, decision making, and empowering the team to collaborate and resolve problems within a complex systems environment

Advanced Medical Support Assistant Resume Examples & Samples

Depending on location chosen for there may be occassional travel to and from Community Based Outpatient Clinic to the Dayton VA Medical Center
Basic Requirements
Experience and Education

Medical Support Assistant Resume Examples & Samples

*RECRUITMENT INCENTIVE/RELOCATION INCENTIVE IS NOT AUTHORIZED***
Operating computerized programs and databases in order to enter, modify and retrieve sensitive information/data into or from electronic medical records, scheduling systems and/or reports
Having knowledge of basic medical terminology
Scheduling appointments in a clinical setting
Working independently in the accomplishment of a wide variety of duties, including setting priorities and coordinating work
Communicating effectively and professionally with employees at varying grade levels
Identifying customer's concerns, perform the tasks required to resolve the issue accurately and timely, and follow-ups as necessary to ensure a satisfactory resolution
Interacting with both internal and external customers
Establishing and maintaining medical outpatient and inpatient charts as well as administrative records
Verifying third party insurance and updating information in the Insurance Capture Buffer (ICB) system
Obtaining medical information from patients
Coordinating information and actions related to patient care and services
Scheduling appointments in accordance with national scheduling guidelines
Ability to work independently in the accomplishment of a wide variety of uties, including setting priorities and coordinating work

Medical Support Assistant Resume Examples & Samples

03/31/2017 04/28/2017 05/26/2017 06/13/2017
Work in the Medical Support Assistant role on the inpatient units
Be familiar with governing regulations and procedures for insuring data is properly used and stored
Maintain office equipment
Insure compliance with established policies and regulations
Organizes work; sets priorities; delegates tasks to ensure timely completion of work
Participate in process improve workgroups

Lead Medical Support Assistant Resume Examples & Samples

Oversees and directs the scheduling related to Compensation and Pension procedures and directives
Responsible for following up on no action taken items for the clinics and for developing and monitoring processes to ensure compliance with all documentation regulations
Interprets and communicates requirements of VHA Scheduling Directives and complete accurate scheduling responsibilities
Serves as the liaison between the Health Plan Management scheduling management team and Medical Support Assistants
Coordinate with all clinical staff to maximize 90 day schedule availability to support fluctuating service demands
Responsible for the management and reporting of workload data in the VSSC related to Compensation and Pension
Requires rotation to American Lake and Seattle Division

Advanced Medical Support Assistant Resume Examples & Samples

Thorough knowledge of eligibility for VA medical care, priorities for care, release of information, Health Information Portability and Accountability Act (HIPAA) Laws, and the Medical Fee Basis programs. Must have knowledge of and be able to provide information about VA Medical Care Cost Recovery Program to patients regarding insurance data collection and revenue collection. The incumbent must demonstrate that they have performed duties related to these programs
The incumbent must be conscientious regarding the confidentiality of the variety of material that will be handled. The position requires a practical knowledge of an extensive body of the organization's rules and regulations governing confidentiality, including but not limit to the Privacy Act, HIPAA, the Freedom of Information Act (FOIA), and 38 U.S.C. 7332 governing the release of records containing information regarding the treatment of drug and/or alcohol abuse, Sickle Cell Anemia and infection with Human Immunodeficiency Virus (HIV)
Employee must have knowledge of and ability to apply policies and procedures associated with operational activities that affect workload data
The Advanced Medical Support Assistant (MSA) must demonstrate technical competency in the use of the VistA and CPRS systems and be able to train others in its use. The incumbent orients medical staff to basis administrative policies and procedures dealing with outpatient scheduling and other administrative topic
As front line contact with patients and staff, the incumbent sets the tone for perception concerning quality of healthcare services at the VA. A high degree of tact and diplomacy is required when dealing with Veterans who have multiple health problems and who may be frustrated with the administrative process associated with diagnosis and treatment
Incumbent's supervisor sets priorities but allows the employee to organize recurring activities. Completed assignments are evaluated for technical soundness, usefulness, and conformance with VA requirements. Supervision is generally limited to review of overall results on daily scheduling reports, insurance data capture, and standards of performance as well as feedback from the clinic team to ensure mission is carried out

Supervisory Medical Support Assistant Resume Examples & Samples

1) Knowledge of Current MSA Practices:To be creditable, the experience must have demonstrated the knowledge, skills, and abilities (KSAs) associated with current MSA responsibilities. Experience satisfying this requirement may be paid/non-paid employment as a MSA
2) Experience:One year of experience equivalent to the next lower grade level (GS-7)
3) Assignment:Supervisory MSAs at this level plan and direct programs at medical centers and/or satellite outpatient clinics and have full supervisory responsibility for supervising at least one subordinate team leader or supervisor. Assignments at this level include, but are not limited to: assigning and evaluating the work of subordinate staff; resolving complex problems to ensure patient services are met; evaluating new products, equipment, and systems in order to make recommendations for improved operations; identifying educational or training needs; making final decisions on selections; evaluating performance, and taking disciplinary action when necessary. The employee has full administrative and professional responsibility for planning and directing the MSA's activities. Responsible for extracting and analyzing data in order to provide reports in support of performance measures to senior management. For all assignments above the full performance level, the higher level duties must consist of significant scope, administrative independence, complexity (difficulty) and range of variety as described in this standard at the specified grade level and be performed by the incumbent at least 25% of the time

Medical Support Assistant Resume Examples & Samples

Process, monitor and report information for the NEAR and electronic wait lists
Verify and update demographics in order to schedule new patient appointments
Properly document notes in the patient's electronic medical record
Answer incoming, make outgoing and place return calls from voicemail messages
Open, track and input all previous days Outlook emails, secured messages and run the national and local NEAR reports

Advanced Medical Support Assistant Resume Examples & Samples

Handle complex incoming calls from Veterans who are seeking assistance in scheduling, cancelling or rescheduling Specialty Care appointments, medication refills, or relaying a message to Specialty Care providers
Perform all administrative duties that support Specialty clinics and pharmacy department
Receive incoming calls from patients, family members, staff, etc., telephonically using Cisco Finesse and the Cisco Unified Call Center Express (UCCX) phone system
Utilize multiple computer software systems and properly document notes in the patient's electronic medical record
Relay messages to clinic Nurse Care Coordinator/Manager or Specialty Providers via CPRS alerts and/or redirect calls as necessary via a designated clinic phone number in Specialty Clinic Profiles or established number within the Cisco Finesse phone book
Schedule appointments and provide information regarding unit, clinic and hospital policies, procedures and location(s)
Process refill requests for pharmaceutical prescriptions, and routes new prescription requests to the appropriate clinic or physician for evaluation and fulfillment
Additional responsibilities as required
Scheduling and matrix management

Lead Medical Support Assistant Resume Examples & Samples

Coordinates with the patient care team to review the clinic utilization by using various reports (e.g., Clinic Utilization Statistical Summary)
Ensure that the clinic setup is closely monitored to effectively support the needs of the clinic, and make any necessary adjustments
Develop/maintain effective and efficient communication with the patient, VA medical centers, and other agencies (e.g., assist with communications during the inpatient to outpatient discharge, communicate with non-VA medical facilities, facilitate/process secure messaging with the patient and team, notify patients of normal lab results, develop and manage a tracking system for follow up care such as consults, tests, etc.)
Setting priorities and deadlines, adjusting the flow and sequencing of the work to meet team and patient needs
Work with the team to reinforce the plan of care and self-help solutions and entering appropriate information into the electronic record; monitoring pre-appointment requirements to assure readiness for patient visit/procedure (e.g., X-ray, lab work)
Managing electronic wait list to verify and validate accuracy and resolve issues, participating and providing input in problem solving on operational issues or procedures in team meetings, performing administrative follow up actions
Participating in and independently following up on team huddles by sharing information and collaborating with the medical team to assure continuity of care

Medical Support Assistant Resume Examples & Samples

Incumbent performs a wide variety of administrative and/or clerical tasks associated with maintaining and supporting the work performed within the Iowa City VA
The position maintains communications with both outpatient and inpatient units, physicians, patients, and visitors
This position requires almost continous public contact and good public relations both face to face and over the telephone
Complex coordination of patient care both within the medical center and throughout the community is essential
The incumbent schedules all procedures and appointments, coordinates scheduling of sophisticated procedures outside of our facility
Processes all requisitions sent by inpatient wards
Responsible for automated scheduling and registration of each patient referred for examinations
Maintains supplies
Runs reports and processes mail
Plans and establishes office control systems such as those for the control of the location, security, arrangement, access to, and use of office files
Reviews all records and documents for completeness and accuracy
Files information pertaining to employee medical records in appropriate locations using proper filing methods

Advanced Medical Support Assistant Resume Examples & Samples

Has the responsibility for initiating and carrying out variety of receptionist and clerical duties in the Radiology service to include submitting various work requests, supply requirements, identifying and correcting safety & hazardous conditions, and informing immediate supervisors on matters that need immediate action and attention
Receives visitors and telephone calls to the department, ascertains the nature of the call or business of the visitors and determines the appropriate actions
The incumbent receives all patients requiring X-ray procedures; checking their request(s) for accuracy of patient identification, date of birth, clinical diagnosis and previous X-ray examinations
Inform the Lead MSA and Floor Coordinators of urgent requested procedures in a timely fashion

Advanced Medical Support Assistant Resume Examples & Samples

Works collaboratively in an interdisciplinary coordinated care delivery model (i.e. PACT)
Performs receptionist duties, customer service and other duties assigned for the proper and timely treatment of patients and maintains appointments schedules for one or more outpatient clinics
Outpatient Processing
Eligibility
VISTA applications for administrative, clinical and ancillary services
Able to interpret and communicate requirements of VHA Scheduling Directives and complete accurate scheduling responsibilities
Schedules appointments and utilizes the Electronic Waiting List (EWL) accurately in a timely manner
Responsible for completion of personnel reports, rosters, and maintenance of supplies and forms
Reviews daily active/pending consults, (EWL), Recall List and Audiocare communications for accuracy and disposition
Coordinates administrative services for Veterans, family members, caregivers, and general public, administrative and clinical staff to insure continuity of inpatient and outpatient care
Assists in processing Veterans travel payment vouchers for the Beneficiary Travel Program and Health Benefits Unit
Documents imaging and retrieving health information in a paperless environment
Privacy Act and Freedom of Information Act
Independently manages position responsibilities with little supervision, sets priorities and deadlines adjusting the flow and sequence of the work to meet team and patient needs in a busy environment
Additional duties or tasks may be assigned by the supervisor to ensure efficient daily operations

Advanced Medical Support Assistant Resume Examples & Samples

1) Experience: Six months experience of clerical, office or other work that indicates the ability to acquire the particular knowledge and skills needed to perform the duties of the position
Advanced Knowledge of the technical health care process as it relates to access to care
Advanced Knowledge of managing a clinic. This includes independently utilizing reference sources, decision making, and empowering the team to collaborate and resolve problems within a complex systems environment
Advanced Knowledge of policies and procedures associated with operational activities that affect the patient flow, patient care, and the revenue process
Advanced Knowledge of medical terminology due to the technical nature of language utilized by clinicians

Supervisory Medical Support Assistant Resume Examples & Samples

Plan and direct programs at medical centers and/or satellite outpatient clinics and have full supervisory responsibility for supervising at least one subordinate team leader or supervisor
Assigning and evaluating the work of subordinate staff
Resolving complex problems to ensure patient services are met
Evaluating new products, equipment, and systems in order to make recommendations for improved operations; identifying educational or training needs; making final decisions on selections; evaluating performance, and taking disciplinary action when necessary

Lead Medical Support Assistant Resume Examples & Samples

Must have knowledge and experience working with Microsoft Office programs (Word, Excel, PowerPoint and Outlook)
Must type at least 60 words per minute
Must have at least six months of customer service experience working with customers face-to-face or on the telephone
Must have experience working in a Mental Health Clinic setting

Advanced Medical Support Assistant Resume Examples & Samples

Experience: Six months experience of clerical, office or other work that indicates the ability to acquire the particular knowledge and skills needed to perform the duties of the position
Part-Time Experience. Part-time experience as a MSA is creditable according to its relationship to the full-time workweek. For example, a MSA employed 20 hours a week, or on a 1/2-time basis, would receive 1 full-time workweek of credit for each 2 weeks of service
Experience. One year of experience equivalent to the next lower grade level (GS-0679-05)

Supervisory Medical Support Assistant Resume Examples & Samples

Experience. Six months experience of clerical, office or other work that indicates the ability to acquire the particular knowledge and skills needed to perform the duties of the position; OR
Experience/Education Combination. Equivalent combination of experience and education are qualifying for entry level for which both education and experience are acceptable. (A transcript must be submitted with your application if you are basing all or part of your qualifications on education.)
Responsible for extracting and analyzing data in order to provide reports in support of performance measures to senior management

Supervisory Medical Support Assistant Resume Examples & Samples

Assigning and evaluating work of subordinate staff
Resolving complex problem to ensure patient services are met
Evaluating new products, equipment, and systems in order to make recommendations for improved operations
Identifying educational or training needs of subordinates
Makes final decisions on staff selection
Evaluates performance and take disciplinary action when necessary
Responsible for maintaining the confidentiality of information obtained to carry out required duties
Communicates with internal and external customers with information according to established policies and procedures; and
Handles conflict and problems relating to customers in a constructive and appropriate manner

Lead Medical Support Assistant Resume Examples & Samples

Collaborates, communicates, sets priorities and organizes assigned work in order to meet deadlines, ensuring compliance with established processes, policies, and regulations
Communicates tactfully and effectively, both orally and in writing on order to meet program objectives
Provides orientation to medical support assistants with detailed job instructions regarding medical support procedures, keeping all Medical Support Assistants informed on new practices and procedures
Reviews the work of new medical support assistants closely for errors, making corrections and re-instructing as necessary. Spot checks the work of other medical support assistants to assure that the work is performed accurately, efficiently and according to the correct procedures
Assists new medical support assistants to develop the ability to make work priority decisions
Acts as a role model to other employees in team concepts, customer relations and efficient organization of medical support assistant functions
Coordinates the work schedule of the medical support assistants by assigning them based on the workloads of the units by conducting frequent rounds on the units and personally assisting in heaviest workload areas
Assists all medical support assistants with daily practice problems, questions
Keeps the supervisor informed of individual practice problems and/or the need for additional educational interventions
Provides regular leave coverage to wards/units in the absence of the assigned medical clerks; and secondary coverage on a routine basis to enhance support
Types minutes of staff meetings, in-services or other meetings at the request of nursing management
Incumbent is responsible for technical tasks associated with the maintenance and custody of medical records on the unit. This requires good knowledge of VA requirements for record format and filing. Joint Commission (JC) and medical-legal requirements for documentation, medical terminology and DRG issues as they relate to unit operations and documentation of treatment provided
Schedules follow-up appointments when necessary
Provides information to new physicians, residents and other medical and nursing personnel to such things as the location of patient files, format for requesting medical tests and supplies and the requirements for completing the charts upon discharge. Provides information to them relative to administrative rules, regulations, procedures and policies in the capacity of the medical support assistant. Assists professional staff and social workers in making preparations for nursing home referrals
Serves as a backup timekeeper as assigned by nurse manager/designee
Experience with reviewing and monitor data to ensure all reports are complete and accurate
Experience with gathering, developing, and analyze data, i.e. records and spreadsheets
Experience obtaining and tracking response from nursing management and/or department heads
Experience in computer programs, such as Microsoft software (Word, Excel, PowerPoint, Outlook, E-Calendar, and LYNC) and VISTA
Experience typing schedules, creating documents, and spreadsheets

Advanced Medical Support Assistant Resume Examples & Samples

Plans, organizes and controls the clinics administrative support matters
Schedules, cancels and reschedules appointments/or consults for both VA and DOD patients
Enters no-show appointments and provides staff with action required lists
Arranges transportation for patient appointments
Maintains communication with the patient, interdisciplinary team, VA medical centers and other agencies
Provides a wide variety of administrative reports and documents
Utilizes computerized programs and databases in order to enter, modify and retrieve sensitive information
Researches problems and/or reviews issues and requests
Trains incoming staff and students
Ability to collaborate, communicate, set priorities and organize the work in order to meet deadlines, ensuring compliance with established processes, policies and regulations

Advanced Medical Support Assistant Resume Examples & Samples

Schedule, cancel, re-schedule patient's appointments and/or consults; entering no-show information
Monitor the electronic wait list
Ensure encounter forms are completed in order to obtain appropriate workload credit
Verify and update demographics and insurance information
Process all emergency and non-emergency transfers to other VA facilities or private hospitals
Work collaboratively in an interdisciplinary coordinated care model for the Rehabilitation Service, composed of Physical Therapy, Occupational Therapy, Rehab MD, Polytrauma/TBI Team and the SCI program in a Rehabilitation setting
Develop/maintain effective and efficient communication with the patient, interdisciplinary team, VA medical centers, and other agencies

Medical Support Assistant Resume Examples & Samples

Interacts with both internal and external customers
Establishes and maintains medical outpatient and inpatient charts as well as administrative records
Verifies third party insurance and updating information in the Insurance Capture Buffer (ICB) system
Obtains medical information from patients
Coordinates information and actions related to patient care and services
Schedules appointments in accordance with VHA national scheduling guidelines
Refers all questions requiring immediate medical attention to appropriate health care team member
Schedules, cancels, re-schedules patient's appointments and/or consults
Enters no-show information
Monitors the electronic wait list
Prepares for clinic visits
Monitors both inpatient and outpatient appointments for areas of responsibility
Verifies and updates demographics and insurance information
Processes all emergency and non-emergency transfers to other VA facilities or private hospitals
Knowledge of Current MSA Practices: To be creditable, the experience must have demonstrated the knowledge, skills, and abilities (KSAs) associated with current MSA responsibilities. Experience satisfying this requirement may be paid/non-paid employment as a MSA
Quality of Experience: Qualifying experience must be at a level comparable to MSA experience at the next lower grade level. For all assignments above the full performance level, the higher level duties must consist of significant scope, administrative independence, complexity (difficulty) and range of variety as described in this standard at the specified grade level and be performed by the incumbent at least 25% of the time
Part-Time Experience: Part-time experience as a MSA is creditable according to its relationship to the full-time workweek. For example, a MSA employed 20 hours a week, or on a 1/2 time basis, would receive 1 full-time workweek of credit for each 2 weeks of service

Supervisory Advanced Medical Support Assistant Resume Examples & Samples

The GS-8 Supervisory MSA incumbent is responsible to their supervisor for ensuring that the work assignments of the section are carried out by performing a range of duties/functions and also must be considered an expert in the functions of GS-6 MSA and a GS-7 Lead MSA
Incumbent must have a thorough knowledge regarding enrollment, eligibility and beneficiary travel
The incumbent must demonstrate the technical expertise and understanding to collect, scan, and update health insurance information via the Insurance Capture Buffer (ICB) software program
The incumbent must demonstrate technical competency and expertise in the use of the Vista, CPRS and MyHealtheVet/Secure Messaging systems
The incumbent must have thorough knowledge of the Outpatient Scheduling processes defined in the VHA Directive 2010-027 1230 VHA Outpatient Scheduling Processes and Procedures and all scheduling policies and procedures derived from policies/procedures at the Salisbury VAMC
The incumbent must be knowledgeable regarding eligibility for VA medical care, priorities for care, release of information (ROI), Health Information Portability and Accountability Act (HIPAA), and the Medical Fee Basis programs
Incumbent will be a leave approving official for the employees within their designated supervisory section
Incumbent will provide supervisory coverage for other areas within the Outpatient Administrative Support Section as necessary due to unplanned leave or planned leave by their peer supervisors
The Supervisory MSA must assist the services/clinics accomplish action plans and ensure follow-up for access plans is completed in a timely manner
Incumbent must ensure quality assurance for all work produced or completed within assigned clinic
Incumbent must identify developmental and training needs of employees and provides/arranged additional training
Incumbent will evaluate the performance of employees and provide frequent feedback to staff regarding attendance, performance and behavior
Incumbent must assists and train new staff in orientation activities through shared knowledge and specific clinic scheduling expertise
Prepares and prints applicable reports utilizing various software programs, interprets relevance of data received and prepares material for oral and written presentation
Incumbent must distribute and balance the workload among employees in accordance with established work flow or job specialization, assure timely accomplishment of the assigned workload, ensure the workload is completed in accordance with facility and/or national performance
Ability to provide the full range of administrative and supervisory duties which includes assignment of work, performance evaluations, selection of staff, and recommendation of awards and/or advancements
Ability to manage fiscal matters, forecast resource and equipment needs, and identify budget needs

Lead Medical Support Assistant Resume Examples & Samples

The Lead MSA monitor(s) and makes work assignments for lower graded positions, provides input on performance, resolve daily workplace issues and maintains efficient workflow
Incumbent will serve as subject matter experts and support the management information components of all health eligiblity related programs
The Lead MSA works collaboratively in an interdisciplinary coordinated care delivery model (i.e. Specialty Clinics, Mental Health) and performs receptionist duties, customer service and other duties assigned for the proper and timely and timely treatment of pateitns and maintains appointment schedules for one or more outpatient clinics
Incumbent will coordinate with patient care team to review clinic utilization by using various reports and communication methods to effectively support the needs of the clinic
Incumbent(s) is responsible for accurate appointment management and coordination of all administrative information between the professional staff and the patient
Incumbent must use each interaction with the patient to validate and update patient demographic information, either in person during check-in or over the phone, to decrease the incidence of returned mail due to incorrect addresses and inability to contact patient by phone due to incorrect number
Incumbent must demonstrate the technical expertise and understanding to collect, scan, and update health insurance information via the Insurance Capture Buffer (ICB) software program
Incumbent must be able to interpret and communicate requirements of VHA Scheduling Directives and complete accurate scheduling responsiblities and assist in training other MSA levels
Note: Education cannot be substituted at the GS-7 level**

Advanced Medical Support Assistant Resume Examples & Samples

Monitors and creates work assignments, provides input on performance, resolves daily workplace issues and maintains efficient workflow
Assures coverage of all areas of responsibility and conducts ongoing reviews to ensure quality of work
Certifies accurate and timely scheduling of appointments
Distributes and balances workload and creates and maintains employee work schedules
Assists with clinic access contingency plans by adjusting appointment times, location, or dates as well as shift patients to other healthcare providers as conflict with staffing and/or coverage occurs
Supports patient safety standards using the correct Veterans Affairs identification of all patients
Ensure that all necessary health/administrative information are integrated into Computerized Patient Record System (CPRS) by sending the documents to scanning
Assist in the Beneficiary Travel Program and Health Benefits Unit and other duties within the clinic
Participate in the daily teamlet huddles and weekly team meetings
Orients medical staff to basic administrative policies and procedures dealing with outpatient scheduling and other administrative topic
Provides administrative support to professional staff
Assists staff with a variety of clerical duties in one or more outpatient clinics that provide a variety of medical services
Position is a float position and must be able and willing to travel to all six Community Based Outpatient Clinics (CBOCs) and the main campus. No GOV will be issued for this position and no mileage reimbursement is authorized

Advanced Medical Support Assistant Resume Examples & Samples

Supports patient safety standards using the correct Veterans Affairs identification of all patients through the use of two forms of identification, the Veteran's name and full Social Security Number (SSN)
Must use each interaction with the patient to validate and update patient insurance and demographic information, either in person during check-in or over the phone, to decrease the incidence of returned mail due to incorrect addresses and inability to contact patient by phone due to incorrect number
Explains the VA's mandate to collect insurance information to Veterans, their families, and other eligible patients
Must screen/receive phone calls in a courteous and timely manner, determine the nature of requests and provide the information desired using privacy rules and established clinic processes
Schedule appointments accurately and in a timely manner. All appointments will be made with the patient's input, either in person or by phone. This may require a high level of coordination to avoid patients having to make multiple trips to the medical center or clinic
Notifies his/her supervisor when clinic access is less than desirable or if an individual patient cannot be scheduled within mandated clinic timeframes
Performs daily review of active/pending consults, EWL, the Recall List, and Audio-call communications for accuracy and disposition or other responsibilities associated with these duties
Coordinate administrative service for Veterans, family members, care givers, the general public, administrative and clinical staff to ensure continuity of inpatient and outpatient care

Advanced Medical Support Assistant Resume Examples & Samples

Interpreting and verifying provider orders in accordance with VHA national scheduling guidelines
Scheduling, canceling, re-scheduling patient's appointments and/or consults: entering no-show information; monitoring the electronic wait list
Verifying and updating demographics and insurance information processing all emergency and non-emergency transfers to other VA facilities or private hospitals
Performing basic eligibility, co-pays and preauthorization requirements for specific coverage
Coordinating with the dental team to review the clinic utilization by using various reports (e.g., Clinic Utilization Statistical Summary) to ensure that the clinic setup is closely monitored to effectively support the needs of the clinic and make any necessary adjustments
Developing and maintain effective and efficient communication with the patients, interdisciplinary team, VA medical centers, and other agencies (e.g., alert providers to ensure timely prescription of necessary premedication for patients

Advanced Medical Support Assistant Resume Examples & Samples

1) Ability to collaborate, communicate, set priorities and organize the work in order to meet deadlines, ensuring compliance with established processes, policies and regulations
2) Ability to communicate tactfully and effectively, both orally and in writing in order to meet program objectives. This may include preparing reports in various formats and presenting data to various organizational levels
3) Advanced knowledge of the technical health care process as it relates to access to care
4) Advanced knowledge of managing a clinic. This includes independently utilizing reference sources, decision making and empowering the team to collaborate and resolve problems within a complex systems environment
5) Advanced knowledge of policies and procedures associated with operational activities that affect the patient flow, patient care, and the revenue process
6) Advanced knowledge of medical terminology due to the technical nature of language utilized by clinicians

Advanced Medical Support Assistant Resume Examples & Samples

Education. One year above high school; OR
Experience/Education Combination. Equivalent combination of experience and education are qualifying for entry level for which both education and experience are acceptable
Physical Requirements: Applicants must undergo a pre-employment medical examination and be medically suitable to perform the essential duties of the position efficiently and without hazards to themselves and others. See VA Directive and Handbook 5019
Certification: None required

Advanced Medical Support Assistant Resume Examples & Samples

Maintaining a working knowledge of federal, VA and local regulations, policies and procedures that apply directly to the position
Applying data gathering methods and ability to meet deadlines
Developing/maintaining effective and efficient communication with patients, interdisciplinary teams, VA medical centers, and other agencies (e.g., assist with communications; communicate with non-VA medical facilities)
Patient reception, scheduling appointments, accepting cancellations and rescheduling appointments
Answering questions regarding policy on cancellations, rescheduling, department hours and department services
Monitoring pre-appointment requirements to assure readiness for patient visit/procedure (e.g., order, procedure prep and lab work)
Preparing, disseminating and posting, on-call schedules for the assigned sections and submits schedules and any applicable changes to the VA Operators
Organizing the flow of processes in the department and maintaining current scheduling training and timekeeper training to provide timekeeper services for the department staff

Advanced Medical Support Assistant Resume Examples & Samples

Works with a patient care team to effectively provide, manage and support VA Health care to patients
Communicates effectively with the patient, private health care providers and facilities, insurance carriers, VA Medical Centers and other Federal or private agencies
Interacts with both internal and external customers to schedule, cancel, and/or re-schedule patient's appointments and/or consults
Verifies and updates patient/Veterans demographics and insurance information
Performs basic eligibility, verifies private insurance, ensures co-pays, updates Means Test, processes Beneficiary Travel request, scans necessary internal and external documents into patient records
Participates in team meetings to manage and plan patient care
Sets own priorities to accomplish work, and adjust the flow and sequence of the work to meet team and patient needs
Conducts overview of current, new and over the counter medications with the patient in preparation for visit with the provider
Refers all questions requiring immediate medical attention to the appropriate health care team member
Participates and provides input in problem solving on operational issues or procedures in team meetings, and performs follow up action if required

Advanced Medical Support Assistant Resume Examples & Samples

Working collaboratively in an interdisciplinary coordinated care delivery model (i.e., patient aligned care team, or other specialty care setting where the patient aligned care team model is used)
Coordinating with the patient care team to review the clinic utilization by using various reports (e.g., Clinic Utilization Statistical Summary), ensure that the clinic setup is closely monitored to effectively support the needs of the clinic, and make any necessary adjustments
Developing/Maintaining effective and efficient communication with the patients, interdisciplinary team, VA medical centers, and other agencies (e.g., assist with communications during the inpatient to outpatient discharge; communicate with non-VA medical facilities; facilitate/process secure messaging with the patient and team; notify patients of normal lab results; develop and manage a tracking system for follow up care such as consults, tests, etc.)
Participating in team huddles and team meetings to manage and plan patient care
Setting priorities and deadlines, adjusting the flow and sequencing of the work to meet team and patient needs; working with the team to reinforce the plan of care and self-help solutions and entering appropriate information into the electronic record
Monitoring pre-appointment requirements to assure readiness for patient visit/procedure (e.g., X-ray, lab work)
Managing electronic wait list to verify and validate accuracy and resolve issues
Participating and providing input in problem solving on operational issues or procedures in team meetings
Performing administrative follow up actions
Educating providers about shared patients (those who receive their care at multiple VAs or those who have care in the community) and bringing to the attention of the provider

Medical Support Assistant Resume Examples & Samples

1 - Ability to operate computerized programs and databases in order to enter, modify and retrieve sensitive information/data into or from electronic medical records, scheduling systems and/or reports
2 - Knowledge of basic medical terminology
3 - Ability to make appointments in a clinical setting
4 - Ability to work independently in the accomplishment of a wide variety of duties, including setting priorities and coordinating work
5 -Ability to communicate effectively and professionally with employees at varying grade levels
6 -Ability to identify customer's concerns, perform the tasks required to resolve the issue accurately and timely, and follow-up as necessary to ensure a satisfactory resolution
SF50 (Current/Former Federal employees are required to submit SF50s showing grade/step, tenure and current type of Appointment for status (blocks 34, 24, and section 5)
SF-15
VA Form 10-2850c Application for Associated Health Occupations (Available at http://www.va.gov/vaforms/medical/pdf/vha-10-2850c-fill.pdf)

Medical Support Assistant Resume Examples & Samples

467910400
Complete resume with relevant experience where you worked, job title, duties and accomplishments, employer's name and address, supervisor's name and phone number, starting and end dates (Mo/Yr), hours per week and salary. If you are a current or previous federal employee, provide your pay plan, series and grade level (e.g. GS-0201-09)
Complete assessment questionnaire https://apply.usastaffing.gov/ViewQuestionnaire/10007999
Supporting documentation
HEALTH CARE DATA ENTRY AND MANAGEMENT
HEALTH RECORDS MANAGEMENT
PATIENT-FOCUSED CUSTOMER SERVICE

Medical Support Assistant Office Automation Resume Examples & Samples

467927700
Knowledge of Clerical and Administrative Procedures
Knowledge of Clinical Support Procedures
Skill in the Operation of Office Automation Equipment

Medical Support Assistant Office Automation Resume Examples & Samples

467928200
Knowledge of medical administrative procedures
Skill in utilizing healthcare information systems
Ability to communicate

Medical Support Assistant Prc Resume Examples & Samples

468236600
Obligate funds in automated data system
Respond to inquiries and requests through telephone, correspondence and personal visits
Identify errors in data and take corrective action
Communicate with vendors, contractors and third parties
Maintain files
Providing administrative support
Assure funds have been obligated within deadlines and unused obligations are cancelled
Being responsible for making sure transactions affecting funds are promptly processed
Effectively communicate with fiscal intermediaries, vendors and contractors
Review invoices to determine if authorizations have been issued.Research and take appropriate action on authorization errors/issues
Assist in determining patient eligibility
Respond to Purchased/Referred Care (PRC) inquiries through telephone, correspondence and personal visits
Identifies error messages in Resource Patient Management System and take corrective action
Experience in working with funding limitations and policies and the proven ability to monitor and assist in the close out of Catastrophic Health Emergency Fund (CHEF) cases

Medical Support Assistant Resume Examples & Samples

468151600
40 Hrs. week, Days, Nights, Weekend, Holidays and Rotating Shifts
Measles and Rubella immunization required for selectees born after 1957
Drug testing is not required
This position is covered by a Bargaining Unit
Selectee(s) are required to have a viable bank account at a financial institution for electronic direct deposit of salary payment
A two-year trial period may be required upon selection/placement (ESEP only)
No Housing Available
Click ‘' to create an account or log in to your existing USAJOBS account

Medical Support Assistant Resume Examples & Samples

VA Form 10-2850c - Application for Associated Health Occupations (Available at http://www.va.gov/vaforms/medical/pdf/vha-10-2850c-fill.pdf) (required)
Resume/CV (required)
Current Federal employees must submit a SF-50 that shows current grade, step, and salary. Awards/Cash incentives SF-50 will not be accepted. (required)
Any other documents such as a copy of College Transcripts (if using education to qualify), DD-214, SF-15, and etc. *Use Checklist Below*

Advanced Medical Support Assistant Non Va Care Resume Examples & Samples

Receive and respond to unclear inquiries from patients concerning a variety of medical, personnel, and administrative matters
Receive and relay incoming and outgoing telephone messages
Recognize and refer urgent inquiries to professional staff for immediate action
Fully explain directions in terms understandable to the patient
Responsible to urgent or emergent written or faxed requests for medical information from hospitals and/or doctors
Assemble patient records with required forms
Ability to work independently in the accomplishment of a wide variety of duties, including setting priorities and coordinating work
Ability to identify customer concerns, perform the tasks required to resolve the issue accurately and timely, and follow-up as necessary to ensure a satisfactory resolution
Ability to collaborate, communicate, set priorities, and organize the work in order to meet deadlines, ensuring compliance with established processes, policies, and regulations

Advanced Medical Support Assistant Audiology Service Resume Examples & Samples

Interpreting and verifying provider orders in accordance with VHA national scheduling guidelines, scheduling, canceling, and re-scheduling inpatient or outpatient patient's appointments either by means of direct patient contact or using consults
Enters "no-show" information and monitors the electronic wait list
Enters requests for the Veterans Choice Program (VCL)
Prepares and sets up the clinic daily for patient visits
Participates in PACT team huddles and team meetings to manage and plan patient care
Evaluates patient information and clinic schedule lists to determine whether patient is properly registered and eligible for care
Reinforces the plan of care and self-help solutions and entering appropriate information into the electronic record
Will be required to provide cross-coverage at medical center (La Jolla) and CBOC locations (ex.: Oceanside, Mission Valley, Chula Vista) as needed
Ability to collaborate, communicate, set priorities, and organize the work in order to meet deadlines, ensuring compliance with established processes, policies and regulations
One year experience with patient scheduling in the VA San Diego Healthcare System, successfully following applicable scheduling guidelines and mandates
Demonstrated ability to multi-task in front office environment (checking in patients, answering telephone calls, communicating with providers, scheduling future appointments/consults, clinic set-up, etc.)
CV or Resume: It must include sufficient experience and/or education. Therefore, we encourage you to submit a thorough resume that directly relates to this position. Your resume MUST include the following: the month and year for each position held, and the number of work hours per week, e.g., 03/09 - 06/11 (or Present), 40 hrs/week
VA Form 10-2850c - Application for Associated Health Occupations (required). Available at the VA Forms website: http://www.va.gov/vaforms/search_action.asp?FormNo=10-2850&tkey=&Action=Search
SF-50: You MUST provide a copy of your latest SF-50, "Notice of Personnel Action" that identifies your position, title, series, grade, step, tenure, position occupied (Competitive or Excepted), and showing that you are a current permanent federal employee. If you have previously held a higher grade, also submit the SF-50 showing your highest grade held and the timeframes of holding such grade. If you do not have this document, please contact your Human Resources department to receive a copy

Medical Support Assistant Resume Examples & Samples

Resume (Must include all of the following: Descriptions of jobs held, including the name of employer, job title, description of duties, beginning and ending date (month/year) of employment, and average hours worked per week and salary). (required)
VA Form 10-2850c - Application for Associated Health Occupations (required). Available at the VA Forms website: http://www.va.gov/vaforms/medical/pdf/vha-10-2850c-fill.pdf
Transcripts *if using education to Qualify

Lead Medical Support Assistant Msa Resume Examples & Samples

Ability to review and monitor data to ensure all reports are complete and accurate
Resume (REQUIRED)
Signed 10-2850c, "Application for Associated Health Occupations (Revision 2016)
SF-50- (Required) If you are a current or former federal employee this document is required if using this to support eligibility for the position. please submit most recent non-award SF-50 (Displays grade, tenure and title. Federal employees may be able to access their SF-50 through the eOPF https://eopf.nbc.gov/va/)
SF-15, Application for 10-Point Veteran Preference, available at http://www.fedshirevets.gov/job/vetpref/index.aspx, if applicable

Advanced Medical Support Assistant Ukiah Internal Resume Examples & Samples

Work schedule: Tour of Duty could start as early as 8:00 am and end as late as 4:30 pm
Periodic travel to San Francisco for supported position training including orientation
VA Form 10-2850c - Application for Associated Health Occupations (required). Available at the VA Forms website: http://www.va.gov/vaforms/search_action.asp?FormNo=10-2850&tkey=&Action=Search.** Please upload VA 10-2850c form and label as "OTHER."

Medical Support Assistant Resume Examples & Samples

Resolves complex problems to ensure patient services are met
Identifies educational or training needs of staff
Makes final decision on selections for vacant positions
Evaluates performance and takes disciplinary action when necessary
Responsible for planning and directing the activities of the MSA's
Extracts and analyzes data in order to provide reports in support of performance measures to senior management
Plans and organizes work to meet local and VA-wide time frames to complete analysis requirements, reports and special assignments
Reports backlogs, difficulties in meeting deadlines, uncooperative physicians, or difficulty in securing information from clinicians or the record
Communicates with physicians, case managers, and other allied health professional staff
Works independently making decisions based on guidelines, precedents and regulations

100

Lead Medical Support Assistant Resume Examples & Samples

Keeping written instructions, reference material, and relevant background material available for staff member reference
Maintains current knowledge and answers questions on procedures, policies and directives
Obtains assistance or needed information on decisions from the supervisor on major issues and problems that arise
Balances workload among employees and helps to assure each team member has an integral role in developing the final product or providing the assigned service
Continuously interacts with team members to build consensus and to serve as a negotiator and coach for coordination of team initiatives
Independently makes day-to-day adjustments in work priorities based on staffing shortages
Monitors general performance of the assigned team and notifies supervisor of any training needs of the team members
Assist other Lead MSAs during staff shortages
Performs receptionist duties in the assigned areas, provides customer service and other duties assigned for the proper and timely treatment of patients and maintains appointment schedules for one or more outpatient clinics
Assists with clinics access contingency plans by adjusting appointment times, locations, and/or dates as well as shifting patients to other health care providers in the event of scheduling, staffing, and/or coverage conflicts

101

Advanced Medical Support Assistant Resume Examples & Samples

Ensures encounter forms are completed in order to obtain appropriate workload credit
Performs basic eligibility, co-pays and preauthorization requirements for specific coverage (i.e., TRICARE, sharing agreements, etc.)
This individual is likely the first and last person with whom patients communicate with and therefore, customer service skills (in-person, over the telephone, and in electronic communications) are paramount
Participates and provides input in problem solving on operational issues or procedures in team meetings, performing administrative follow-up actions
Participates in and independently following up on team huddles by sharing information and collaborating with the medical team to assure continuity of care
Monitors pre-appointment requirements to assure readiness for patient visit/procedure (ex.: verifying status of prosthetic devices for scheduled and walk-in visits)
Demonstrated ability to appropriately modify verbal communication to interact with patients who suffer from disabilities and comorbidities and their caregivers/family members
Demonstrated ability to manage same day clinic, prioritize tasks and communicate with staff and patients in a variety of modalities (ex: electronic communication, telephone contacts, face-to-face)

102

Advanced Medical Support Assistant Resume Examples & Samples

Serving as a central point of contact for information, receiving and processing all first time applicants for admission or outpatient services
Referring urgent messages and patient information that may require immediate assistance
Scheduling appointments and providing information regarding VA policies and locations to veterans, family members, staff or refers to CRRC staff for difficult questions or situations
Coordinating and scheduling Veteran appointments with other clinics, specialties or community providers
Identifying and recommending ways of eliminating, combining, simplifying, or improving procedures and processes
Monitoring the anniversary means test process and the required by appointment means test process
Verifying benefit eligibility determinations and determining eligibility for veterans with service connected and non-service connected disabilities
Completing administrative functions pertaining to deaths, telephonic consents, Agent Orange, compensation and pension, MPI, duplicate merges, and POW registry
Performing clerical work in support of the care and services given to patients such as receiving patients, and maintaining patient files
Attending and participating in CRRC and other staff meetings, and taking and producing meeting minutes
Ordering, maintaining and coordinating office and housekeeping supplies
Facilitating scheduling and setting up CRRC space for community partners to provide services to Veterans
Communicating with the community regarding pertinent information relating to donations to the CRRC
Developing and maintaining databases for program tracking needs

103

Medical Support Assistant Resume Examples & Samples

Compile Mental Health workload data and prepare appropriate reports, assuring accuracy, timeliness, and proper concurrence/routing
Effects computer entry to record Veteran's arrival in the clinic
Interpret and transcribe physician's orders from encounter note
Explains necessary test/procedure preparation to Veterans and records information, such as date, type of exam, and procedure required, on appointment cards
Responsible for updating Mental Health missed opportunity improvement initiative posters/flyers

104

Lead Medical Support Assistant Resume Examples & Samples

Travel to other sites is required for this position
Subject matter expert for ALLMSA duties and responsibilities
Basic knowledge for processes within the Enrollment and Eligibility Office
Moderate working knowledge of medical terminology
Ability to lecture in person, conference call and/or web based sessions or a combination of all three

105

Supervisory Medical Support Assistant Resume Examples & Samples

Evaluating new products, equipment, and systems in order to make recommendations for
Ability to collaborate, communicate, and demonstrate customer service and interpersonal skills with all
Healthcare professionals to ensure quality/continuity of care and ensure compliance with established policies and regulations
Ability to manage fiscal matters, forecast resource and equipment needs, and identify budget

106

Lead Medical Support Assistant Resume Examples & Samples

Assuring coverage of all areas of responsibility
Conducting ongoing reviews to ensure quality of work
Ensuring accurate and timely scheduling of appointments
Providing guidance to staff members to include changes in policies and procedures
Orienting and providing on-the-job training for new and current employees
Acting as liaison between MSA and staff in order to resolve day to day conflicts
Plans and organizes work with general assistance from the supervisor as to meet local and VA-wide time frames
Complete analysis requirements, reports and special assignments

107

Advanced Medical Support Assistant Resume Examples & Samples

1- Ability to collaborate, communicate, set priorities, and organize the work in order to meet deadlines, ensuring compliance with established processes, policies, and regulations
2- Ability to communicate tactfully and effectively, both orally and in writing, in order to meet program objectives which may include preparing reports in various formats and presenting data to various organizational levels
3- Advanced knowledge of the technical health care process as it relates to access to care
4- Advanced knowledge of managing a clinic which includes independently utilizing reference sources, decision making, and empowering the team to collaborate and resolve problems within a complex systems environment
5- Advanced knowledge of policies and procedures associated with operational activities that affect the patient flow, patient care, and the revenue process
6- Advanced knowledge of medical terminology due to the technical nature of language utilized by clinicians

108

Advanced Medical Support Assistant Resume Examples & Samples

Receive and respond to unclear inquiries from patients concerning a variety of medical, personnel, and administrative matters
Receive and relay incoming and outgoing telephone messages
Recognize and refer urgent inquiries to professional staff for immediate action
Fully explain directions in terms understandable to the patient
Responsible to urgent or emergent written or faxed requests for medical information from hospitals and/or doctors
Assemble patient records with required forms
Ability to identify customer concerns, perform the tasks required to resolve the issue accurately and timely, and follow-up as necessary to ensure a satisfactory resolution

109

Medical Support Assistant Resume Examples & Samples

*THIS VACANCY IS OPEN CONTINUOUSLY UNTIL 12/31/2017 OR UNTIL FILLED. APPLICANTS WILL BE REVIEWED FOR ELIGIBILITY EVERY TWO WEEKS BEGINNING 05/08/2017, AS THE FIRST CUT-OFF DATE. ***
Enters, manipulates, and retrieves information and data from the Vista and other clinical information systems as appropriate to area assigned
Completes mini registration and chart compilation
Completes requested forms, manually or using automated systems, for individual patient orders for care consults and other request as required
Schedules and coordinates appointments for patients with various clinics
Ensures all treatment requested by the physician has been scheduled, and reschedules appointments when necessary
Coordinates the scheduling to avoid conflicts in different clinic schedules
Ensures appointments are timely and in accordance with physicians' requests
Explains necessary test preparations to patients
Receives telephonic requests for information and transmits requests to the appropriate physician
Assists clinic administrator and other personnel with workload accountability information
Obtains and reviews medical records of patients prior to scheduled appointments
Records a variety of physicians' orders on a timely basis to various charts
Assures proper completion and filing of original medical documentation and forms in records prior to forwarding to medical records room
Ensures the patient completes all necessary forms prior to being seen by the provider
English Language Proficiency. Medical Support Assistants must be proficient in spoken and written English

110

Advance Medical Support Assistant Resume Examples & Samples

Conduct ongoing reviews to ensure quality of work
Ensure accurate and timely scheduling of appointments
Provides guidance to staff members to include changes in policies and procedures
Distribute and balance workload
Create and maintain employee work schedules orienting and providing on-the-job training for new and current employees
Ensure all training requirements are met
Organize the work structure of his/her assigned areas
Act as liaison between MSA and staff in order to resolve day to day conflicts

111

Supervisory Medical Support Assistant Resume Examples & Samples

Ensure the management of accurate and timely patient care coordination in all outpatient clinics (primary and/or specialty) at all sites
Coordinate clinic administrative support activities in conjunction with the clinic director, nurs9ing team leader and staff
Act as contact and resource for answering a variety of patient's questions regarding VA health care access, primary care systems, concerns, complaints, and eligibility
Guides Veterans and provide information and assistance in timely manner
Receive personal and telephone contacts form a variety of callers
Gather information, identify issues and develop recommendations to resolve substantive problems with the Outpatient Clinic Section
Evaluate work performance and complete performance appraisals and disciplinary actions for all employees assigned to section
Coordinate and approve the leave of assigned specialty clinic line MSAs and arrange cross coverage
Set up clinic profiles in consultations with the appropriate clinical and administrative and outpatient clinic MSAs
Provide administrative support to clinics
Attend staff meetings for all the clinics he/she support
Ensure all annual/ongoing refresher training requirements are completed by all staff under his/her supervision
Provide service as the clinic system coordinator for areas of responsibility
Assure the Vista Scheduling Package is used to schedule all outpatient clinic appointments
Perform data collection and validation
Develop detailed procedures and guidelines to supplement established administrative regulations or program guidance
May be requried to travel to each site located at West Los Angeles Medical Center (WLA), Sepulveda Ambulatory Care Center (SACC), and Los Angeles Ambulatory Care Center (AACC) to cover/check on staff

112

Lead Medical Support Assistant Resume Examples & Samples

Notifies patients of normal lab results and develops and manages a tracking system for follow-up care such as consults, tests, etc
Ensures medical support staff collects, scans and updates health insurance information serving a major role in the revenue process
Participates in team huddles and team meetings to manage and plan patient care
Sets priorities and deadlines, adjusting the flow and sequencing of work to meet patient needs
Conducts monitoring pre-appointment requirements to assure readiness for patient visit/procedure
Works with providers and nursing staff to change appointment when clinically indicated
Coordinates appointments for timeliness to avoid conflicts in patient treatments; and
Possesses knowledge of all areas of the Business Office in able to relate information and to answer questions from the Veteran, families, caregivers and healthcare team regarding Veteran entitlements and benefits
Ability to organize work, set priorities and delegate tasks/responsibilities in order to meet deadlines
Ability to manage staffing requirements, manage priorities and coordinate work in order to complete duties in an accurate and timely manner. This includes the ability to follow-up on pending issues and demonstrating an understanding of the impact of incomplete work

113

Medical Support Assistant Primary Care Resume Examples & Samples

Ability to meet, communicate and interact with individuals from varying backgrounds and other health care team members in a courteous and helpful manner in order to complete job assignments
Ability to use various types of office automation equipment and software
Ability to set up, organize, and maintain record systems
Knowledge of basic medical terminology
Ability to identify customer's concerns, perform the tasks required to resolve the issue accurately and timely , and follow-up as necessary to ensure a satisfactory resolution

114

Supervisory Medical Support Assistant Patient Call Center Resume Examples & Samples

Ability to provide briefings, orientations, staff development, and training
To begin, click to create a USAJOBS account or log in to your existing account. Follow the prompts to select your USAJOBS résumé and/or other supporting documents and complete the occupational questionnaire
Résumé or application link: https://www.va.gov/vaforms/medical/pdf/vha-10-2850cfill.pdf
Online Questionnaire. View Occupational Questionnaire
If you are a current or formal Federal Employee, you MUST include your latest SF-50, Notification of Personnel Action which shows your position title/grade and step (do not submit an Award SF-50). Also provide the SF-50 that reflects the highest grade level held on a permanent basis or the full performance level of your current position, whichever is higher. Failure to do so will result in an ineligible rating
If you are using education to meet experience requirement, you must submit proof of education. Unofficial transcript may be submitted with application. If selected, you will be required to submit an official transcript

115

Advanced Medical Support Assistant Resume Examples & Samples

IF THE REQUIRED DOCUMENTS ARE NOT PROVIDED, YOUR APPLICATION WILL NOT RECEIVE FURTHER CONSIDERATION AND YOU WILL BE RATED AS INELIGIBLE.* Documents 1-4 are REQUIRED for every applicant, Documents 5 (as applicable).*
CV or Resume: (if using experience to qualify, your resume must clearly detail the specialized experience to be found qualified). It must include sufficient experience and/or education, knowledge, skills, and abilities, to perform the duties of the specific position for which you are being considered. Therefore, we encourage you to submit a thorough resume that directly relates to this position. A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Your resume/application form MUST include the following: grade level for each position held (if applicable), the month and year for each position held, and the number of work hours per week, (i.e., 03/09 - 06/11 (or Present), 40 hrs/week)
VA Form 10-2850c: Application for Associated Health Occupations (Available at http://www.va.gov/vaforms/medical/pdf/vha-10-2850c-fill.pdf)
SF-50: All applicants MUST provide a copy of your latest SF-50, "Notice of Personnel Action" that identifies your position, title, series, grade, step, tenure, position occupied (Competitive or Excepted), and showing that you are a Current Permanent VA San Diego Healthcare Employee of Nursing & Patient Care Services. If you have previously held a higher grade, also submit the SF-50 showing your highest grade held and the timeframes of holding such grade. If you do not have this document, please contact your Human Resources department to receive a copy
Transcripts: If you are qualifying based on all or part education, you MUST provide a copy of your transcripts showing degree and conferred date. Failure to provide transcripts will result in you being rated ineligible for this position. We accept unofficial transcripts that contain the applicant's name, the name of the school, the date and degree that was awarded, and the list of classes and credits earned. If selected, you will be required to submit official college transcript(s) prior to your entrance on duty
DD-214 (member 4 copy)

116

Advanced Medical Support Assistant Resume Examples & Samples

Resume (must reflect specialized experience to be found qualified). Please ensure you list from and to dates for periods of employment as well as full time or part time status for each position. If part time, you must include the number of hours worked in that position each week. For example: From 07/2012 to 08/2013, Part Time, 20 hours a week. You may receive minimal or even no credit for periods of employment that do not contain the appropriate information
VA Form 10-2850c - Application for Associated Health Occupations (Available at http://www.va.gov/vaforms/medical/pdf/vha-10-2850c-fill.pdf)
SF-50. Provide a copy of your last or most recent SF-50, "Notification of Personnel Action" to indicate your current federal status as a permanent employee of a federal agency. Please note this cannot be an award SF-50. Your grade, occupation, and tenure must be present

117

Advanced Medical Support Assistant Intermittent Imaging Service Resume Examples & Samples

Click the Submit My Answers button to submit your application package
Résumé (required)
Signed 10-2850C, "Application for Associated Health Occupations (Revision Jul 2006) (http://www.va.gov/vaforms/medical/pdf/vha-10-2850c-fill.pdf) (required)
*IF currently a federal employee, please submit most recent non-award SF-50 (Displays grade, tenure and title. Federal employees may be able to access their SF-50 through the eOPF https://eopf.nbc.gov/va/) (required)
IF prior military, include all copies of your DD Form 214 (required if claiming veterans preference).(required)
Applicants claiming preference based on service-connected disability, or based on being the spouse or mother of a disabled or deceased Veteran, must also complete and submit an SF-15, Application for 10-Point Veteran Preference. Available at: http://www.opm.gov/forms/pdf_fill/sf15.pdf and the certification from the Department of Veterans Affairs disclosing the service-connected disability(ies) rating. (required)

118

Lead Medical Support Assistant Resume Examples & Samples

Still in communicating with individuals in order to obtain the desired effect, ensuring compliance with established policies and regulations
*IN DESCRIBING YOUR EXPERIENCE, PLEASE BE CLEAR AND SPECIFIC. WE MAY NOT MAKE ASSUMPTIONS REGARDING YOUR EXPERIENCE.***
(required) Resume - Your resume must include: hours worked for all position, FT or PT status, dates employed, and GS level (if a Federal position). Failure to include this information may result in your disqualification for this position
(required) Signed VA Form 10-2850c - Application for Associated Health Occupations. Available at the VA Forms website: http://www.va.gov/vaforms/search_action.asp?FormNo=10-2850&tkey=&Action=Search
(required) Responses to the questionnaire
(required) As a current a federal employee, please submit most recent non-award SF-50 (Displays grade, tenure and title. Federal employees may be able to access their SF-50 through the eOPF https://eopf.nbc.gov/va/) (applicable if a current or former VA employee)
(required) DD Form 214 (Member 4 copy) Showing Type of Discharge
Veteran Administration Letter of Disability Rating, required if applicable
SF-15, Application for 10-Point Veteran Preference, available at http://www.fedshirevets.gov/job/vetpref/index.aspx, required if applicable

119

Medical Support Assistant Resume Examples & Samples

Knowledge of general office administrative and clerical procedures to perform receptionist duties, answer telephone, distribute mail, maintain office tiles/forms, and order supplies; and correct grammar, spelling, punctuation, capitalization, and format to accurately prepare and edit written documents and reports
Ability to learn the facility's functions, rules, and procedures sufficient to receive patients/visitors or telephone calls, determine patient eligibility, schedule appointments, relay general instructions to patients, make referrals to other units, and obtain, update, and file needed medical records; and to learn medical terminology used by the facility
Ability to organize and-research patient records, extract needed information, and review records for completeness, accuracy, and consistency within established guidelines
Ability to use a keyboard; a qualified typist is not required
May be required to work an uncommon tour of duty

120

Medical Support Assistant Resume Examples & Samples

Knowledge of general office administrative and clerical procedures to perform receptionist duties, answer telephone, distribute mail, maintain office files/forms, and order supplies; and correct grammar, spelling, punctuation, capitalization, and format to accurately prepare and edit written documents and reports
Knowledge of various office automation software programs, tools, and techniques to support office operations and produce a variety of documents such as letters, reports, spreadsheets, databases, and graphs
Skill in typing; a qualified typist is required
Ability to organize and research patient records, extract needed information, and review records for completeness, accuracy, and consistency within established guidelines

121

Medical Support Assistant Resume Examples & Samples

Knowledge of general office administration and clerical procedures to perform receptionist duties, answer telephone, distribute mail, maintain office/ forms, and order supplies; and correct grammar, spelling, punctuation, capitalization, and format to accurately prepare and edit written documents and reports
Skill in typing: a qualified typist is required
Ability to learn the faculty 's functions, rules, and procedures sufficient to receive patient/ visitor or telephone calls, determine patient eligibility , schedule appointments, relay general instructions to patients, make referrals, to other units, and obtain, update, and file needed materials records; and to learn medical terminology used by the facility

122

Advanced Medical Support Assistant Resume Examples & Samples

Providing administrative support to physicians, physician assistants, nurses, dietitians, social workers, and other administrative and professional staff throughout the clinic
Updating and verifying demographic information
Administratively managing consultation requests and the electronic wait list
Notifying patients of their scheduled appointments
Adjusting appointment times, location, or dates as well as shifting patients to other healthcare providers as conflict with staffing and/or coverage occurs
Explaining the VA's Mandate to collect insurance information to veterans, their families, and other eligible patients
Collecting, scanning, and updating health insurance information
Contributing to the revenue collection process by identifying patients with third party insurance
Screening/receiving phone calls in a courteous and timely manner
Participating in the daily teamlet huddles and weekly team meetings; and
Scheduling appointments, including interpreting and verifying provider orders
Scheduling, canceling, re-scheduling patients' appointments and/or consults
Monitoring the electronic wait list
Preparing for clinic visits; monitoring both inpatient and outpatient appointments for areas of responsibility
Processing all emergency and non-emergency transfers to other facilities

123

Supervisory Medical Support Assistant Resume Examples & Samples

Occasioanl travel may be required
Occupational Questionnaire (REQUIRED)
CV or Resume (REQUIRED
VA Form 10- 2850c - Application For Associated Health Occupations - Available at http://www.va.gov/vaforms/medical/pdf/vha-10-2850c-fill.pdf (REQUIRED)
OF-306 - Declaration for Federal Employment - Available at http://www.opm.gov/forms/pdf_fill/of0306.pdf. (REQUIRED
Veterans should submit appropriate documentation as described previously in this vacancy announcement
If currently employed by the federal government, include a copy of your latest SF-50, Notification of Personnel Action

124

Medical Support Assistant Office Automation Resume Examples & Samples

Please ensure you click the 'Submit Application' button to submit your application
Check application status by logging into your USAJOBS account, clicking Home, then click the Job Title to expand the details. Return to an incomplete application by clicking in the vacancy announcement and re-selecting your resume and/or other documents from your USAJOBS account
Veterans , i.e. (VEOA, VRA, and 30% or more disabled) - https://www.opm.gov/policy-data-oversight/veterans-services/vet-guide/
Career Transition Assistance Program (CTAP) - http://www.ihs.gov/jobs/permanentDocs/ctap.doc
Interagency Transition Assistance Program (ICTAP) - https://www.opm.gov/policy-data-oversight/workforce-restructuring/employee-guide-to-career-transition/
Schedule A Appointments for the Disabled - https://www.opm.gov/policy-data-oversight/disability-employment/hiring/
Resume: You are highly encouraged to use USAJOBS Resume Builder to ensure all required information is included in your Resume. If you use your own resume, curriculum vitae, or any other written form you choose then you must describe your job-related qualifications that includes beginning and ending dates for paid and non-paid work experience, hours worked per week, month and year of employment for each job title listed, annual salary, and description of job duties. Include name and address of employer; supervisor name and telephone number
Indian Preference Applicants: If claiming Indian preference, applicants must provide a completed copy of the Form BIA-4432, "Verification of Indian Preference for Employment in the BIA and IHS Only." Indian preference will not be given unless a properly signed and dated form is submitted with your application, including any verification by an authorized Tribal Representative or BIA Official of tribal enrollment records. For detailed instructions, see form BIA-4432. Refer to BIA-4432 link: http://www.bia.gov/cs/groups/xois/documents/document/idc1-029504.pdf. When an Indian Preference candidate possesses Veterans' preference the rules regarding Veterans' preference apply under ESEP and the applicant must provide documentation in order to receive preference
Veterans Preference: If claiming Veteran's Preference provide a copy of your DD214 Form (Member 4 copy). To claim 10-Point Veteran's Preference, submit a SF-15 Application (http://www.opm.gov/forms/pdf_fill/SF15.pdf) along with the appropriate supporting documentation. For additional information regarding Veterans Preference visit: www.fedshirevets.gov
Career Transition Assistance Program (CTAP)/Interagency Career Transition Assistance Program (ICTAP): If you are claiming CTAP/ICTAP, follow the instructions below: http://www.opm.gov/policy-data-oversight/workforce-restructuring/employee-guide-to-career-transition/ctap_guideline.pdf
Noncompetitive eligibles: submit additional documents to prove your eligibility to apply to this vacancy
Transcripts: Copy of Transcripts must be submitted at the same time you submit your resume if you are substituting education for experience OR combining education with experience. Unofficial transcripts are acceptable but official transcripts will be required before entrance on duty

125

Medical Support Assistant Resume Examples & Samples

Equivalent combination of experience and education are qualifying for entry level for which both education and experience are acceptable
Optional Form 306 - Declaration for Federal Employment (Available at http://www.opm.gov/Forms/pdf_fill/OF306.pdf). This is a required form and must be submitted with your application
Notice of Personnel Action, (SF-50), from your Official Personnel Folder, noting current grade, salary, position title and tenure (if current or former Federal Employee). You must also include the SF-50 noting highest grade or highest previous rate. (Current CAVHS employees only: if your current SF-50 is not available through eOPF, you may contact your HR Specialist for assistance in getting a copy. However, a copy of your current SF-50 must be submitted with your application prior to the closing date of this announcement)
Veterans' Preference documentation
Legible copy of DD-214(s) showing all dates of service as well as character of service (honorable, general, etc.). NOTE: More than one DD-214 may be needed to show all dates of service. Your Veterans preference will be based on the documents you submit
SF-15, Application for 10-Point Veteran Preference, complete and signed. http://www.opm.gov/forms/pdf_fill/SF15.pdf
VA award letter of disability indicating certification of entitlement

126

Supervisory Medical Support Assistant Call Center Resume Examples & Samples

Ability to collaborate, communicate, and demonstrate customer service and interpersonal skills with all healthcare professionals to ensure quality/continuity of care and ensure compliance with established policies and regulations
Ability to manage fiscal matters, forecast resource and equipment needs, and identify budget needs
Notification of Personnel Action (SF-50). Submit most recent (non award SF 50) personnel action showing highest grade/step held

127

Lead Medical Support Assistant Call Center Resume Examples & Samples

Ability to organize work, set priorities, and delegate tasks/responsibilities in order to meet deadlines
Skill in communicating with individuals in order to obtain the desired effect, ensuring compliance with established policies and regulations
Ability to provide staff development and training
Ability to manage staffing requirements, manage priorities, and coordinate work in order to complete duties in an accurate and timely manner. This includes the ability to follow-up on pending issues and demonstrating an understanding of the impact of incomplete work
Ability to review and monitor data to ensure all reports are complete and accurate
To begin, click to create a USAJOBS account or log in to your existing account. Follow the prompts to select your USAJOBS resume and/or other supporting documents and complete the occupational questionnaire
Click Submit My Answers to submit your application package
CV or Resume; REQUIRED
Notification of Personnel Action (SF-50). Submit most recent (non award SF 50) personnel action showing highest grade/step held. Required

Download Medical Support Assistant Resume Sample as Image file

Related Job Titles

Middle Office Trade Support Resume Sample

Trade Support Resume Sample

Food Service Assistant Resume Sample

Technical Support Assistant Resume Sample

Support Agent Resume Sample

Assistant Customer Support Resume Sample

Service Assistant Resume Sample

Sharepoint Support Resume Sample

Program Support Assistant Resume Sample

Support Assistant Resume Sample

Administrative Assistant Support Resume Sample

Browse More

Medical Support Assistant Resume Samples

The Guide To Resume Tailoring

Craft your perfect resume by picking job responsibilities written by professional recruiters

Pick from the thousands of curated job responsibilities used by the leading companies

Tailor your resume & cover letter with wording that best fits for each job you apply

Resume Builder

Resume Builder

6 Medical Support Assistant resume templates

Read our complete resume writing guides

How to Tailor Your Resume

How to Make a Resume

How to Mention Achievements

Work Experience in Resume

50+ Skills to Put on a Resume

How and Why Put Hobbies

Top 22 Fonts for Your Resume

50 Best Resume Tips

200+ Action Words to Use

Internship Resume

Killer Resume Summary

Write a Resume Objective

What to Put on a Resume

How Long Should a Resume Be

The Best Resume Format

How to List Education

CV vs. Resume: The Difference

Include Contact Information

Resume Format PDF vs Word

How to Write a Student Resume

Medical Support Assistant Giles Clinic Lavista Resume Examples & Samples

Medical Support Assistant Oa Resume Examples & Samples

Medical Support Assistant Patient Registration Resume Examples & Samples

Medical Support Assistant Resume Examples & Samples

Supervisory Medical Support Assistant Resume Examples & Samples

Lead Medical Support Assistant Resume Examples & Samples

Medical Support Assistant Resume Examples & Samples

Advanced Medical Support Assistant Resume Examples & Samples

Medical Support Assistant Office Automation Resume Examples & Samples

Medical Support Assistant Nvcc Resume Examples & Samples

Medical Support Assistant Resume Examples & Samples

Supervisory Medical Support Assistant Resume Examples & Samples

Lead Medical Support Assistant Inpatient Resume Examples & Samples

Advanced Medical Support Assistant Consult Team Resume Examples & Samples

Advanced Medical Support Assistant Float Resume Examples & Samples

Supervisory Medical Support Assistant Resume Examples & Samples

Advanced Medical Support Assistant Resume Examples & Samples

Advanced Medical Support Assistant Mental Health Resume Examples & Samples

Advanced Medical Support Assistant Resume Examples & Samples

Medical Support Assistant Float Pool Resume Examples & Samples

Medical Support Assistant Charleston Cboc Resume Examples & Samples

Supervisory Medical Support Assistant Resume Examples & Samples

Advanced Medical Support Assistant Internal Resume Examples & Samples

Medical Support Assistant Msa Resume Examples & Samples

Medical Support Assistant Advanced Resume Examples & Samples

Advanced Medical Support Assistant Resume Examples & Samples

Advanced Medical Support Assistant Resume Examples & Samples

Medical Support Assistant Resume Examples & Samples

Advanced Medical Support Assistant Resume Examples & Samples

Medical Support Assistant Inpatient Wards Resume Examples & Samples

Medical Support Assistant Oa Resume Examples & Samples

Advanced Medical Support Assistant Resume Examples & Samples

Advanced Medical Support Assistant Resume Examples & Samples

Advanced Medical Support Assistant Whole Health Program Resume Examples & Samples

Advanced Medical Support Assistant Resume Examples & Samples

Lead Medical Support Assistant Resume Examples & Samples

Medical Support Assistant Office Automation Resume Examples & Samples

Medical Support Assistant Ward Oa Resume Examples & Samples

Lead Medical Support Assistant Resume Examples & Samples

Lead Medical Support Assistant Resume Examples & Samples

Medical Support Assistant Oa Resume Examples & Samples

Medical Support Assistant Inpatient Esep Resume Examples & Samples

Medical Support Assistant Oa Resume Examples & Samples

Medical Support Assistant Oa Resume Examples & Samples

Advanced Medical Support Assistant Resume Examples & Samples

Advanced Medical Support Assistant Resume Examples & Samples

Medical Support Assistant Resume Examples & Samples

Advanced Medical Support Assistant Resume Examples & Samples

Advanced Medical Support Assistant External Resume Examples & Samples

Advanced Medical Support Assistant Resume Examples & Samples

Medical Support Assistant Resume Examples & Samples

How to Make
a Resume

50 Best
Resume Tips

200+ Action
Words to Use

Internship
Resume