Chief Steward Resume Samples
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Chief Steward Resume Samples
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DL
D Lang
Desiree
Lang
91343 Garnet Orchard
New York
NY
+1 (555) 443 6582
91343 Garnet Orchard
New York
NY
Phone
p
+1 (555) 443 6582
Experience
Experience
Dallas, TX
Assistant Chief Steward
Dallas, TX
Prosacco, Ryan and Nikolaus
Dallas, TX
Assistant Chief Steward
- Work harmoniously and professionally with co-workers and supervisors
- Motivate, lead, coach and manage all aspects of team members’ performance towards achieving exceptional guest service and employee engagement results
- Training, motivating, leading, coaching and monitoring performance management of the team
- Flexibility to respond to a range of various work situations
- Performing additional related duties as assigned
- Assisting in the preparation, successful implementation and execution of the annual Stewarding budget, capital plan, and strategic projects
- Perform any other function related duties and projects as assigned
Los Angeles, CA
Chief Steward
Los Angeles, CA
Koepp-Daugherty
Los Angeles, CA
Chief Steward
- Provide support and direction to the team of leaders within Stewarding with respect to performance management and continuous learning
- Motivate, lead, coach and manage all aspects of team members’ performance towards achieving exceptional guest service and employee satisfaction results
- Establishes and maintains effective colleague relations and inter-departmental working relations
- Conduct performance reviews, motivate, lead, coach and monitor performance of all team members
- Assist Chief Steward for setting up phases of Kitchens and provide input on service areas
- Report faults, misused or damaged equipment issues to the Back of House Manager, Head Chef, and/or Maintenance Manager
- Work with F&B Service leaders and F&B Preparation leaders to establish logistics for great delivery and service of food and beverage
present
New York, NY
Executive Chief Steward
New York, NY
Bauch-Rath
present
New York, NY
Executive Chief Steward
present
- Lead and manage the Stewarding team in all aspects of the department and ensure standards are followed
- Maintain a clean and safe work environment
- To maintain a clean and safe work environment
- To lead and manage the Stewarding team in all aspects of the department and ensure standards are followed
- Other duties as assigned
- Order and control all inventory of cleaning compounds
- To consistently offer professional, friendly and proactive guest service while supporting fellow colleagues
Education
Education
Bachelor’s Degree in Hotel
Bachelor’s Degree in Hotel
University of Illinois at Chicago
Bachelor’s Degree in Hotel
Skills
Skills
- Ability to multitask, work in a fast paced environment and have a high level attention to detail
- Excellent communication and interpersonal skills
- Strong verbal and written communication skills in English
- Ability to work autonomously
- Ability to work independently and to partner with others to promote an environment of teamwork
- Ability to effectively manage workloads, meet deadlines, assess priorities, and manage multiple tasks
- Control and analyze cost, breakage and quality of support provided to outlets, banquets and other areas. Monitor condition and cleanliness of equipment
- Good organisational and planning skills
- Good communication skills
- Ability to work under pressure
8 Chief Steward resume templates
Read our complete resume writing guides
1
Chief Steward Resume Examples & Samples
- Coordinates with overnight cleaner and contract cleaners, ensures that all job specifications are properly carried out in accordance with the contract
- Has a sound knowledge of food and beverage service / culinary techniques, sequence and procedures
- Ensures the operating equipment (table top- small wares) / machinery / kitchen equipment are cleaned and handled in a proper way in order to prolong its use
- Ensures all F&B outlets are well equipment (sufficient / not overstocked), and all equipment are handled properly in the daily operation
- Responsible for keeping all operating equipment clean and in good working condition
- Participate in inventory taking as required
- Ensures all F&B outlets are properly manned whilst in operations
- Fluent English and Mandarin
- 5-8 years’ practical experience in similar nature of job responsibilities with deluxe hotel / restaurant / banqueting
- Should know and follow the basis hygiene & sanitations, industrial safety regulations
- Has a clear understanding of the usage and storage of all detergent / chemicals as the regulations stated within
- Familiar with the cleaning procedures for all table top - small wares including silver, flat, hollow, glass
- Familiar with the operating procedures of all equipment and machinery within BOH area
2
Chief Steward Resume Examples & Samples
- Ensures cleanliness of all facilities and equipments being used in restaurants, banqueting, outside catering and kitchen
- Replaces old and scratched china, cutlery, glasses, chaffing dishes, salad bowls & platters with new and updated supply
- Holds self and his team accountable for maintaining high standard of cleanliness in kitchen, restaurants and banqueting
- Follows HACCP standards of kitchen cleaning and sanitation
- Implementation and maintenance of brand standards and standard operating procedures
- Educational qualification e.g. bachelor’s degree or Intermediate level
- Computer skills e.g. advanced knowledge of Microsoft Office
- Proficiency in speaking and writing English, Arabic speaking is an advantage
3
Chief Steward Resume Examples & Samples
- Sustained and proven experience in a similar quality, five-star, lifestyle, high volume environment
- Demonstrable skills in strategic vision and execution or hospitality
- A strong knowledge of lifestyle and luxury hotel standards with evidence of successful implementation of high level service and product standards
4
Assistant Chief Steward Resume Examples & Samples
- Lead, teach, coach and inspire a team of up to 60 staff, including 8 supervisors
- Conduct semi-annual and periodic inventories to ensure par stocks and resource availability are maintained within all Food and Beverage outlets and kitchens and determine breakage
- Assist in the correct ordering and usage of all chemicals within the department and outlets, including appropriate training in accordance with provincial WHMIS legislation
- Attend any required meetings including Department Head meetings, weekly Food and Beverage division meetings and stewarding meetings
- Assist the Chief Steward with the recruitment, orientation, training and scheduling of all colleagues and supervisors
- Assist the Chief Steward to exceed budgetary guidelines for operating supplies and labor
- Review banquet event orders to forecast equipment and supply requirements
- Actively participate in all of the hotel’s committees
- Compliance with all safety regulations of assigned tasks and ensure a clean, safe working environment with active participation in the hotel’s health and safety program
- Other reasonable duties as assigned
- Leadership experience within the Stewarding Department required or management experience within Food and Beverage
- Must have valid drivers license class 5 and be able to obtain an Alberta Drivers license
- Diploma or Degree in Hospitality Management a definite asset
- Must be computer strong with knowledge of Excel, Word, and electronic mail
- Completion of Train the Trainer & Interaction Management a definite asset
- Results oriented, positive, service driven with a sense of urgency and ability to prioritize
5
Chief Steward Resume Examples & Samples
- Motivate, lead, coach and manage all aspects of team members’ performance towards achieving exceptional guest service and employee satisfaction results
- Lead and manage all aspects of the Stewarding team to ensure high levels of service excellence and compliance with applicable health and safety legislation is achieved
- Develop, implement and communicate effective department policies and control procedures to protect the Hotel’s assets
- Maintain inventory of all flatware, tableware and kitchen equipment; source and place orders as required
- Ensure staff are fully trained to effectively and safely operate all kitchen equipment
- Conduct regular inspections of kitchen and other areas within remit to ensure cleanliness to HACCP standards
- Prepare and manage annual and monthly department operating budget, and report data to Food & Beverage leadership as required
- Assisting in the preparation of the department capital plan and strategic projects as required
- Ensure that Hotel assets are maintained (clean and in working order) by establishing and maintaining strong vendor relationships and appropriately utilizing support provided by our internal Engineering Department as required
- Resolve function related concerns in a prompt and efficient manner, follow correct documentation procedures and ensure managers and relevant departments are notified in a timely manner
- Conducting daily shift briefings, ensuring that our colleagues are well informed and prepared to deliver outstanding service
- Ensure implementation of proper waste management activities according brand, international industry and local legislative safety standards
- Consistently offer professional, engaging and proactive service while supporting fellow colleagues
- Demonstrate Fairmont core values in all interactions
- At least 3 years’ previous experience as Chief Steward in a luxury hotel stewarding environment
- Chemical handling training is required
- Must have current ServSafe and HACCP certifications
- Advanced knowledge of US hygiene and safety regulations is required; knowledge of local health and safety regulations is an asset
- Proven strong supervisory/leadership skills and the ability to meet high levels of service excellence
- Demonstrated inventory control management experience is required
- Demonstrated ability to coach and to train Colleagues ensuring compliance with Fairmont Standards and international Hygiene & Safety Regulations is required
- Demonstrated financial literacy and the ability to work within an established budget is required
- The ability to demonstrate an understanding of mechanical concepts and systems used in the Stewarding profession is required
- Proven ability to focus attention on guest needs, remaining calm and courteous at all times
- Proven strong organizational, analytical and decision making skills
- Proven ability to work efficiently in a demanding and fast paced environment
- Proven ability to work cohesively as part of a team in a multi cultural, diverse environment
- Energetic, enthusiastic, self-motivated and a charismatic team player
- Knowledge of MS Office programmes is strongly preferred
- The successful candidate must be physically fit with a strong work ethic, highly responsible, reliable and has the ability to work extended hours including evenings, weekends and public holidays
6
Assistant Chief Steward Resume Examples & Samples
- Ensuring the efficient operation of the department
- Training, motivating, leading, coaching and monitoring performance management of the team
- Ensuring all areas adhere to industry best practice cleanliness and maintenance standards
- Ensuring all equipment needed is in good working condition
- Actively promote a safe and hazard free work environment, including proper food handling procedures, cleaning and storage of food containers, use of cleaning chemicals and PPE's and maintenance of dishwashing equipment
- Conducting inventories to include china, glass, silver, paper and cleaning supplies
- Maintaining and adhering to budgetary guidelines with respect to breakage, inventory and preventative maintenance
- Performing additional related duties as assigned
- Hospitality Degree or Diploma in related discipline an asset
- 2 years relevant experience, including 1 year in which supervising a large team required
- Must have a thorough working knowledge of WHMIS regulations and guidelines
- Valid Driver's license
- Proven leadership, team and training skills
- Ability to work effectively and collaboratively with all stakeholders
- Excellent interpersonal, communication (verbal and written, fluent in English), prioritization, problem solving, organization, and multi tasking skills; detail oriented
- Basic knowledge of electronic systems an asset
7
Assistant Chief Steward Resume Examples & Samples
- Maintain and organize regular attendance at department and operations meetings, which may vary according to the needs of the hotel
- Ensure a safe and productive operation
- Assure compliance with Health Department standards
- Supervise and maintain the sanitation of kitchen, storerooms, hallways, dock, and equipment. Have a keen focus on the garbage areas (basement/apartment compactor/compactor)
- In charge of assisting in training of all stewarding duties
- Support the hotel’s Green Team initiatives
- Keep updated with all items on the communication board and communicate to colleagues when required
- Keep all Colleague Logs/ Files updated
- Controlling stocks for daily use in the department (cleaning products, mop heads, etc)
- Controlling breakage, waste
- Maintain cleanliness of all kitchens and HOH areas as well as ensuring all maintenance needs are looked after
- Performs daily checks on staffing level, quality control, maintenance
- Pre-screening of CV’s in order to support hiring process
- Participate in dishwashing, garbage removal, silver polishing, pot washing or any other stewarding area as necessary in accordance with department needs (based on staffing or business levels!)
- Keep in mind to be Acting Chief Steward in absence of the same and need to take care of all aspects of Stewarding
- Other job duties as assigned
- Must be professional, self-motivated, flexible, friendly and energetic
- Excellent interpersonal and communication skills, complimented by maturity, strong leadership skills and business acumen
- Proven ability to deal with sensitive issues with compassion and discretion
- Self-confident, creative and proactive, able to prioritize and make effective decisions
- Disciplined and highly organized
- Minimum of two years experience in a Leadership role with a recognized hotel brand
- University/College degree or diploma or a formal education an asset
- Strong understanding of HACCP
- Fluency in Chinese Mandarin (verbal & written) essential
8
Chief Steward Resume Examples & Samples
- Consistently offer professional, friendly and proactive guest service while supporting fellow Colleagues
- Prepare monthly reports on shortages in chinasilverware and equipment and requisition replacements as required while following budget guidelines
- Work closely with the Chef, Director of Banquets/Catering to anticipate guest needs
- Follow department policies, procedures and service standards
9
Assistant Chief Steward Resume Examples & Samples
- Proficient in the English Language (Verbal & Written), second Language is an asset
- Must be able to handle multitude of task in an intense, ever- changing environment
- Must be effective at handling problems in the workplace, including anticipating, preventing, and solving problems as necessary
- To constantly monitor Colleagues appearance, attitude and degree of professionalism
- To always conduct a pre-function meeting with the Colleagues
- C.E.S monthly gathering to achieve the maximum marks
- Lead and manage the Stewarding team in all aspects of the department and ensure S.O.P. standards are followed
- Maximum of 3 years of progressive management experience in a luxury Hotel or a related field
- Ability to work cohesively as part of a team
10
Chief Steward Resume Examples & Samples
- Supervises the function of all stewarding areas to maximize the overall food & beverage departmental profit and exceed budgeted targets
- Maintain the overall cleanliness, sanitation, and hygiene of all back of the house areas
- Consistently monitor all stewarding expenses
- Ensures all payroll records are accurate and current
- Ensures all requisitioning and receiving standards are followed
- Ensures breakage/misuse/theft is minimized through routine training and inventory programs
- Set and maintain all china, glass, and silver inventories
- Ensure the quality presentation of all china, glass, silver, and banquet equipment
- Ensure stewarding team productivity through organization, training, coaching, and mentoring
- Maintain and set back of the house health and safety requirements; including, but not limited to: MSDS sheets; HACCP standards; and Deep Cleaning and Preventative Maintenance programs
- In coordination with the Executive Sous Chef, responsible for the culinary HACCP program
- Establishes and maintains effective colleague relations and inter-departmental working relations
- Conducts such functions as interviewing, hiring, orientation, performance appraisal, coaching, counseling and suspension if necessary
- Develop and implement stewarding training program with the training coordinator
- Attends and contributes to all meetings called for
- Other duties and responsibilities as dictated by the leadership of the hotel, not mentioned in this document
- College Diploma in Hotel Management
- HACCP certification/training would be a plus
- Highly detail oriented with excellent communication and organizational skills
- Require 5 years of experience in a stewarding leadership position in luxury hotel
- Must be able to work a varied/flexible schedule as dictated by business levels, including, but not limited to nights, weekends, and extended work shifts
- Must be a highly organized individual with the ability to handle numerous tasks at one time
- Must possess leadership qualities and follow up skills
- Results oriented with the ability to be flexible and to work well under pressure
- Creative, effective leader and team player, possessing a high degree of professionalism, sound human resources management principles, communication, administrative skills, ambition, drive, energy and determination, highly detailed oriented with excellent communication and organizational skills
11
Assistant Chief Steward Resume Examples & Samples
- Supervise day-to-day operation of stewarding department
- Conduct weekly supervisory stewarding meetings
- Responsible for total maintenance and sanitation in all food production service areas
- Control storeroom orders and issue all china, silver and glass
- Ensure all food and beverage outlets have sufficient equipment to perform adequately
- Adhere to local regulations concerning health, safety, or other compliance requirements, as well as brand standards and local policies and procedures
- Good verbal & written English is a plus
- Not opened for expats, Chinese ID only
12
Chief Steward Resume Examples & Samples
- Ensures that working areas and equipment are hygienically clean and in order and that supplies are on hand with proper control, to ensure efficient service
- Conducts bi-monthly inventory of operating equipment in all outlets to ensure control of breakage & losses
- Initiates requisition for cleaning materials and other supplies to the minimum to prevent wastage & misuse
- Schedules Daily, weekly, & periodically cleaning of food production outlets and equipment
- Ensures that proper hygiene & sanitation is observed in all areas including the staff cafeteria
- Monitors the consumption of chemicals in all machines & wash-up areas
- To have complete understanding of and adhere to the company’s policy relating to fire, hygiene and safety
- To maintain a high standard of personal appearance and hygiene at all times
- To evaluate the performance of individual Stewarding personnel base on the quality
- Ensures low breakage and proper maintenance of all equipment by facilitating appropriate trainings
- Controls the release of equipment to banquet for outside catering
- Overseas the proper maintenance of all dish washing machine in his areas
- Set auditing & inspection schedules of F&B areas & coordinate to Engineering department to ensure proper maintenance of all machinery & food processing equipment
- Communicates effectively with guest, immediate superior, business partners and staff
- Participates community project or activities in order to promoting the hotel’s image and cooperation to improve community relationship
- To be good salesperson to promote hotel’s image and business
- Participates in all activities related to Municipality Food Hygiene meeting, Assured Safe Catering Program, etc
- Exercises administrative supervision over all stewarding personnel that include personnel requisition, promotion, granting of disciplinary action, training, rosters, and overtime requests
- To have complete document of all stewarding activities such as
- Daily Hygiene checklist/ Assured Safe Catering
- Training records
- F&B operating equipment records
- Pending Maintenance Records
- Minimum two to five years of management experience in an accredited restaurant or hotel
- One to two years in a public contact position, preferably in an upscale or lifestyle brand hotel
- Possess a gracious, friendly, and fun demeanor
- Ability to multitask, work in a fast paced environment and have a high level attention to detail
- Maintain positive and productive working relationships with other employees and departments
- Ability to work independently and to partner with others to promote an environment of teamwork
- Thorough knowledge of local laws governing equal employment opportunity and civil rights, occupational safety and health, wage and hour issues, and labor relations
13
Assistant Chief Steward Resume Examples & Samples
- A high school certificate or equivalent and any other related qualifications, preferred
- A minimum of two years of previous experience working within a similar role, preferably within the hospitality industry (Luxury or Upscale Brand)
- Ability to effectively manage workloads, meet deadlines, assess priorities, and manage multiple tasks
- Ability to work autonomously
- Demonstrated experience managing projects and working within financial budgets
- A passion for building excellent relationships with colleagues
- Excel
- Word
- HACCP
- Ensure that department staffing, equipment, and supplies are at level that meets demand
- Ensure the flow and supply of operating equipment’s meets bar, banqueting and restaurant requirements
14
Chief Steward Resume Examples & Samples
- Responsible for ensuring the Stewarding Department is covered with staff during operation
- To set standards in for Cleaning procedures and store keeper in line with company policies
- Responsible to keep F&B equipment inventory book up to date in collaboration with store keeper
- Responsible to maintain all F&B area free of pest at all time
- Responsible for administration and the disposal of the waste
15
Assistant Chief Steward Resume Examples & Samples
- Schedule all Stewarding Colleagues and Supervisors
- Review all banquet event orders to ensure proper set-up is in place
- Computer literate in Microsoft Window applications preferred
16
Chief Steward Resume Examples & Samples
- Run the Back of House Department efficiently and to consistent high standards
- Manage, train and develop the Back of House team
- Ensure the flow and supply of operating equipment's meets bar, banqueting and restaurant requirements
- Ensure the Stewarding Team has full knowledge and understanding of compliance regulations as they effect sanitation and hygiene, as set by internal and local legal requirements
- Identify and develop new revenue opportunities
- Assist in the stock take of equipment and other items as required
- Ensure team members adhere to all Health and Safety and Hygiene Regulations
- Ability to work under pressure
- A high school certificate or equivalent and any other related qualifications
17
Chief Steward Resume Examples & Samples
- Ensure the flow and supply of operating equipments meets bar, banqueting and restaurant requirements
- Ensure the Stewarding Teamhas full knowledge and understanding of compliance regulations as they effect sanitation and hygiene, as set by internal and local legal requirements
- A minimum of one year of previous experience working within a similar role, preferably within the hospitality industry
18
Assistant Chief Steward Resume Examples & Samples
- Supervise the Stewarding Team ensuring high standards
- Support the Team Members in training and development
- Ensure Back of House areas are maintained to the highest cleanliness standards and cleaning schedules are followed and completed
- Observe Health, Hygiene and Safety guidelines when handling hazardous substances and comply with all aspects of Health and Safety requirements
- Report faults, misused or damaged equipment issues to the Managers, Executive Chef, and/or Chief Engineering
- Ensure machinery is operated properly, efficiently, safely and in accordance with the hotel's Health and Safety Manual
- Carry out any other reasonable task set by the Hotel's Management
19
Chief Steward Resume Examples & Samples
- Responsible for the general maintenance and cleanliness of all food and beverage areas
- Responsible for the dishwashing and sanitation of chinaware, silverware, hollowware, stainless steel and maintains an adequate store of supplies, par stock, stock inventory and the cane and maintenance of all banquet equipment
- Ensures effective coordination between the dishwashing, and the kitchen, the banquet the different F&B points of sale
- Takes part in month-end inventories and reports
- .Arranges and manages the proper disposal of garbage, maintenance of compactor room and dealing with Pest Control Contractors
- Keeps up-to-date with changes in cleaning and sanetizing techniques
20
Assistant Chief Steward Resume Examples & Samples
- Ensure smooth operation of Stewarding department on a daily basis
- Work closely with the Banquet department to ensure that all function equipment needs are on hand and in good working condition
- In the absence of the Chief Steward, to be responsible for all Stewarding operations
- Ensure the delivery of excellent service by maintaining high staff morale and team spirit
- Actively promote a safe and hazard free work environment. This includes ensuring proper food handling procedures, cleaning and storage of food containers, use of cleaning chemicals & personal protective equipment and the timely maintenance of dishwashing equipment in all kitchens
- Ensure all preventative maintenance activities (deep-cleaning of our dish machines, bi-annual deep-cleaning of all back-of-house F&B spaces) are being conducted on a regular schedule
- Previous experience with Micros is an asset
- Working knowledge in regards to labour forecasting & scheduling and expense forecasting is an asset
- Thorough working knowledge of WHMIS regulations and guidelines is required
21
Executive Chief Steward Resume Examples & Samples
- To consistently offer professional, friendly and proactive guest service while supporting fellow colleagues
- To lead and manage the Stewarding team in all aspects of the department and ensure standards are followed
- To balance operational, administrative and Colleague needs
- To conduct regularly scheduled departmental meetings
- To supervise and maintain the sanitation of kitchen equipment and other areas assigned
- To ensure all banquet event orders are reviewed to ensure proper set-ups are in place
- To prepare monthly reports on shortages in chinasilverware and equipment and requisition replacements as required while following budget guidelines
- To work closely with the Chef, Director of Banquets/Catering to anticipate guest needs
- To order and control all inventory of cleaning compounds
- To ensure all equipment is in working order and report any items in need of repair
- Previous leadership experience required
- Computer literate in Microsoft Window applications an asset
22
Chief Steward Resume Examples & Samples
- To ensure the standards of hygiene in all Food & Beverage areas should not only be met but, exceeded wherever and whenever possible
- Providing a clean and safe place to prepare, serve and store food items
- The other facet of this position is planning, organizing, budgeting and maintenance of HOE, kitchen and service equipment
- The incumbents will consult with Food & Beverage Director and Executive Chef on a regular basis
- Responsible for hygienic in all food outlets and kitchen, including pest control. Responsible for the cleanliness, maintenance and storage of operating equipment (chinaware, silverware, glassware) and utensil
- Responsible for regular maintenance of all machinery (dishwasher, pressure cleaner, bin cleaner and garbage areas)
- Control, chemicals and training of stewards. Assist the Executive Chef and outlet managers on a day to day basis
- The Chief Steward will be required to conduct their duties in a courteous, safe and efficient manner, in accordance with the hotel’s policies and procedures, ensuring that a high level of service is maintained
23
Chief Steward Resume Examples & Samples
- Control and analyze cost, breakage and quality of support provided to outlets, banquets and other areas. Monitor condition and cleanliness of equipment
- Control expenses in accordance with established budget. Participation in the preparation of the annual stewarding operating budget which supports the overall objectives of the Food & Beverage Department. Maintain procedures for security of inventory
- Supervise day-to-day operations and assignments of the stewarding staff, communicate objectives and expectations, and assign/schedule work. Communicate and enforce policies and procedures
24
Chief Steward Resume Examples & Samples
- Understand and follow facilities designs, set up’s as planned and approved
- Assist Executive Chef to bring creativity and flair to the required implementation of plans as required
- Supervise the construction, design and setting up phases of Kitchens and provide input on service areas
- Assist Executive Chef to conduct snagging process operation
- Assist Executive Chef to maintain updated and accurate costing and documentation of all dishes prepared and sold in the food and beverage operations
- Liaise with the F&B Service and Preparation Team to ensure correct equipment is ready for service
- Liaise with the Engineering Team to schedule preventive maintenance and repairs
- Liaise with the Accounting Team to establish inventories
- Manage all functions of the F&B stewarding operation to achieve optimum departmental profit
- Support all functions of the F&B operation to achieve the optimum quality level of food and beverage production and sanitation
- Oversee special events and special food and beverage promotions
- Maintain comprehensive product knowledge including chemical, equipment, suppliers, markets and current trends and make appropriate adjustments to F&B operations accordingly
- Assist Executive Chef to control and analyzes, on an on-going basis, the level of the following
- High school certificate or equivalent and any other related qualifications
- Minimum 5 years of experience as a steward, with at least 2 years in a supervisory capacity, or equivalent combination of education and stewarding operation experience
- Vast knowledge of F&B stewarding operation
- High level of written and verbal Business English
- Thorough knowledge of MS Word, MS Excel and MS Outlook
- Experience with financial budgeting is desirable
25
Chief Steward Resume Examples & Samples
- Assist Chief Steward to bring creativity and flair to the required implementation of plans as required
- Assist Chief Steward for setting up phases of Kitchens and provide input on service areas
- Assist Chief Steward to conduct snagging process
- Assist Chief Steward to prepare inventory, par-stock and other stewarding requirements
- Work with F&B Service leaders and F&B Preparation leaders to establish logistics for great delivery and service of food and beverage
- Assist Chief Steward for smart storage and logistics procedures
- Assist Chief Steward to understand and design available or required Standard Operating Procedures for ways of working in own team
- Assist Chief Steward to Implement operational manuals, brand service standards and job descriptions for F&B operation
- Assist Chief Steward to oversee induction and training of entire team alongside own key team members and Human Resources
- Assist Chief Steward to plan and oversee all logistics in F&B operation for a smooth and successful opening
- Assist Chief Steward to ensure that the facilities are well set up, logistics are available and the right quality of human resources are recruited, trained and made enthusiastically ready for the opening as per deadlines from Owning company, IHG and General Manager
- Assist Chief Steward to manage all functions of the F&B stewarding operation to achieve optimum departmental profit
- Assist Chief Steward to support all functions of the F&B operation to achieve the optimum quality level of food and beverage production and sanitation
- Assist Chief Steward to oversee special events and special food and beverage promotions
- Assist Chief Steward to control and analyzes, on an on-going basis, the level of the following
- Minimum 3 years of experience as a steward, with at least 1 year in a supervisory capacity, or equivalent combination of education and stewarding operation experience
- Good level of written and verbal Business English
26
Chief Steward Resume Examples & Samples
- Develop an enthusiastic guest driven team through recruitment, coaching, personal and professional development and recognition enabling all employees to reach their full potential
- Create a departmental training manual and JTC’s for the Stewarding team ensuring that all employees have the necessary tools and knowledge to perform multi-functions, ensuring the highest level of cleanliness and safety in the workplace
- Conduct monthly communication meetings and employee evaluations on a timely basis
- Supervise the set up, service and take down of organized events
- Attend all weekly Food & Beverage meetings
- Prepare monthly reports on shortages in china & silverware and equipment and requisition replacements as required while following budget guidelines
- Prepare yearly budgets for labour, supplies and wares in conjunction with the Executive Chef
- Conduct quarterly china, glass and silverware inventory with analysis
- Promote Health & Safety standards. Be an active member of the Hotel’s Joint Health & Safety Committee
- Instruct and oversee the safe handling of chemicals and subsequent maintenance of all MSDS sheets
- Financial performance of the division through labour, cost control initiatives and expense management (ie. China, glassware, silverware, cleaning supplies and operating supplied) within the Stewarding department and Food & Beverage
- Maintain relationships with vendors and contractors
- Ownership of the hotels Heart of House and ensure cleanliness of all kitchen areas, corridors and staff cafeteria
- Coordinate waste collection in the kitchen and its transfer to the hotel collection points
- Periodic spot checking of the overnight team
- Motivate, lead, coach and monitor performance of supervisors and all other team members
- Proven leadership ability that supports an environment of employee growth and development, interdepartmental teamwork, and exceptional customer service
- Minimum 2 years supervisory experience, ideally in Food & Beverage with operational knowledge of Stewarding
- Highly motivated and guest driven with the proven ability to solve problems and to make timely guest service decisions
- Degree/Diploma in Hospitality Management or a university degree, a strong asset
- Service oriented, analytical and detail-oriented
- Excellent interpersonal and communication skill, both written and verbal
- Team player with coaching , motivation and training abilities
- Problem solving and decision making skills
- Proved people and relationship building skills
- Thorough working knowledge of WHMIS regulations and guidelines
- Computer skills (Word Perfect, Lotus, Excel and MS Office software)
- Must be highly health and safety conscious and actively involved in enhancing workplace wellness
27
Asst.chief Steward Resume Examples & Samples
- Oversee the cleanliness of all food and beverage outlets and the Team Restaurant
- Work with the banqueting functions to ensure the accurate and timely preparation of individual plates/orders
- Observe guidelines when handling hazardous substances and comply with all aspects of Health and Safety requirements
- Ensure machinery is operated properly, efficiently, safely and in accordance with the Hotel Health and Safety Manual
- Assist in the location, movement and storage of operational equipment
- Work with all departments to ensure items that are required for service are available when needed
- Good organisational and planning skills
- Previous experience in supervisory role
- Experience in hotel / leisure industry
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Assistant Chief Steward Resume Examples & Samples
- Motivate, lead, coach and manage all aspects of team members’ performance towards achieving exceptional guest service and employee engagement results
- Deputizing for the Chief Steward as required
- Assisting in the preparation, successful implementation and execution of the annual Stewarding budget, capital plan, and strategic projects
- Support the Culinary and Service Teams in provide a high level of guest service by staging banquet and a la carte kitchen and service ware to specifications
- Maintain good working relationships with all hotel departments to ensure an exceptional guest experience
- Manage department inventory including maintaining strict control on equipment and supplies, ordering and seeking opportunities to increase revenue and minimize expenses
- Demonstrate a complete understanding of and ensure team compliance with all Health & Safety, hygiene and sanitation, proper garbage disposal and other function specific regulations
- Ensure that all equipment in the kitchen areas are clean and in good working order and promptly report any deficiencies and follow up as required
- Conduct shift briefings and departmental meetings ensuring that colleagues are well informed and prepared to deliver outstanding service
- Ensure all outlet employees are trained on the proper use of equipment, tools and systems
- Schedule and manage staff to support both our service level commitments and labour cost goals
- Follow and ensure compliance with all corporate, hotel and departmental policies and procedures
- Participate in hotel committees
- Perform any other function related duties and projects as assigned
- One to two years supervisory experience in a Stewarding department in a luxury hotel environment is required
- In-depth knowledge of correct chemical handling procedures is required; current ServSafe and HACCP certifications are strongly preferred
- Knowledge of local health and safety regulations is required
- Proven strong supervisory/leadership skills and the ability to train Colleagues ensuring compliance with Fairmont Standards and international Hygiene & Safety Regulations meet high levels of service excellence is required
- Demonstrated ability to consistently schedule employees and prepare accurate payroll records is required
- Demonstrated inventory control experience is strongly preferred
- Proven interpersonal, communication (written and verbal) and organisational skills
- Proven ability to work cohesively as part of a team in a multicultural, diverse, demanding and fast paced environment
- Proven ability to focus attention on guests needs, remaining calm and courteous at all times
- Strong working knowledge of MS Office programmes and general computing literacy is required
- Strong work ethic, highly responsible, reliable and the ability to work shifts, extended hours including evenings, weekends, and public holidays is required
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Stewarding Manager / Chief Steward Resume Examples & Samples
- Oversees the preparation of kitchen equipment for use
- Manage the receiving and storage of kitchen goods
- Oversees the cleaning and storage of kitchen equipment
- Oversee the cleaning of the premises
- Oversee the removal of waste
- Oversee the handling of kitchen linen
- Maintains a hygienic kitchen
- Cleans the kitchen and equipment
- Maintains high levels of personal hygiene for self and enforces hygiene standards for team
- Manages all functions of the Stewarding operation to achieve the optimum departmental costs
- Manages all functions of the Stewarding operation to achieve the optimum quality level of sanitation
- Controls and analyzes, on an on-going basis, the level of the following
- Demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company
- Food service permit or valid health/food handler card as required by local government agency
- Problem solving, reasoning, motivating, organizational and training abilities
- Diploma or Vocational Certificate in Culinary Skills or related field
- 4 & above years related experience including at least 1 year in supervisory capacity or an equivalent combination of education and experience
- Department Budget
- Breakage Cost
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Assistant Chief Steward / Dishwashing Manager Resume Examples & Samples
- Liaise with the Kitchen to ensure cleanliness & maintenance standards are adhered
- Maintain and adhere to budgetary guidelines with respect to breakage, inventory and preventative maintenance of dish machines
- Develop, motivate, lead, coach and monitor performance of all team members, including Supervisors and Lead Hands. This will involve conducting quarterly one-on-one’s with each team member, as well as being actively involved in annual performance reviews
- Participate in the training of new team members, both within Stewarding as well as within the F&B department
- Ensure all deptmental specific initiatives (breakage tracking, quarterly inventories, stewarding orientations) are being followed
- Previous leadership experience, at least two years, required (in a Stewarding department preferred)
- University/College degree in a related discipline an asset
- Valid BC Driver's Licence is required
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Chief Steward, MGC Resume Examples & Samples
- Supervise the conduct of all racing officials
- Review all applications for occupational licenses and make approval/denial decisions
- Oversee the opening of entries and the drawing of positions; review eligibility of all entries; review programs for errors and changes; promptly report errors and changes
- Observe each race and replay; participate in the review of inquiries or objections; make results official; designate horses for testing
- Preside over hearings regarding alleged rule infractions; write administrative rulings and administer appropriate sanctions
- Prepare daily and meet-end reports of all racing-related activities at the racetrack
- Maintains composure in stressful situations
- Demonstrates a flexible leadership style by being fair-minded, forward-thinking, competent, and inspiring, and in so doing, meets the needs of a broad range of individuals and situations
- Contributes actively to a work environment that embraces diversity and brings together the strengths and perspectives of diverse groups
- Builds and maintains internal and external customer satisfaction
- Accepts personal responsibility for the quality and timeliness of work, and for meeting expectations
- Current level 1 (senior) accreditation through the Racing Officials Accreditation Program
- Experience with relevant office software applications, particularly RTO/InCompass and Microsoft Office Suite
- Previous similar experience in a local, state, or federal government agency setting
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Chief Steward Resume Examples & Samples
- Previous experience in a similar position in a luxury establishment
- At least 1 year experience
- Excellent communication skills both written and oral
- OPEN TO VIETNAMESE NATIONALS ONLY DUE TO WORK VISA RESTRICTIONS
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Chief Steward Resume Examples & Samples
- Direct supervision of all supervisors as well as training, performance management, scheduling and assigning of daily duties and long term projects
- Ensuring the highest quality of cleanliness and organization in all food service areas and service equipment
- Monitoring as well as controlling the operational budget, labor costs, equipment and supply requisition
- Administer coaching, counseling and corrective action accordingly
- Responsible for the hiring within the department
- Dealing with outside contractors regarding maintenance and renovations
- Effective communication skills, both internal and external guests
- Responsible for all the purchasing of glass, china, silverware, linen for the food and beverage department
- Process requests from kitchen, banquets and outlets
- Initiates the replacement of any damaged or malfunctioning equipment
- Ensure a safe working environment in accordance with legislation and OSHA requirements
- Maintain weekly schedules to ensure optimum service in all F&B areas
- Champions the hotels recycling program, policies and procedures and actively participates and encourages all staff to follow through
- 3 year supervisory experience in food and beverage related work, particularly stewarding
- University/College background in hospitality management preferred
- Must be results oriented, very organized, highly motivated and able to work under pressure
- Must be committed to and have a full understanding of the health and safety practices in the workplace
- Must have excellent interpersonal, communication and organizational skills
- Knowledge of MS Word, Excel and Email
- Familiar with environmental programs
- Excellent understanding of budget and budget controls
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Chief Steward Resume Examples & Samples
- Being attentive to guests
- Accurately and promptly fulfilling guest requests
- Understand and anticipate guest needs
- Maintain a high level of knowledge which will enhance the guest experience
- Demonstrate a service attitude that exceeds expectations
- Take appropriate action to resolve guest complaints
- Appreciate the dynamic nature of the hotel industry and extend these service attributes to all internal customers
- Be able to promote the hotel and InterContinental Hotels Group generally, products and services
- Maintain a high level of product and service knowledge about all InterContinental Hotels Group hotels in your region
- Ensure known repeat guests, priority members and other VIP's receive special attention
- To have a good knowledge of all hotel facilities and be able to answer guest questions in a quick, polite and helpful manner
- To handle any guest complaints or problems promptly and to ensure that all resolved/unresolved incidents are reported to your Supervisor
- At least 3 years as Chief Steward
- Strong team leader to manage the stewarding brigade and help with their development
- Experience of deluxe product
- Ability to maintain consistent hygiene every time to every customer
- Strong knowledge of food safety and Health & Safety
- Confident to follow company brand standards
- Providing efficient and competent service
- Meeting the expectations of today’s customer standards in the dining experience we provide
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Chief Steward Resume Examples & Samples
- Run the Stewarding Department efficiently and to consistent high standards
- Manage, train and develop the Stewarding team
- Report faults, misused or damaged equipment issues to the Head Chef
- Experience in hotel industry
- Fluent German as well as English language skills
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Chief Steward Resume Examples & Samples
- Lead, teach, coach and inspire a team of up to 60 staff, including an Assistant Chief Steward and 8 supervisors
- Ordering all china, glassware, silverware and equipment for 5 kitchens, 6 Food and Beverage outlets and the banquet facility
- Conduct daily inspections of all Food and Beverage areas and kitchens on a daily basis to ensure cleanliness and compliance with local health/sanitation codes
- Ensuring the correct ordering and usage of all chemicals within the department and outlets, including appropriate training in accordance with provincial WHMIS legislation
- Attend and lead any required meetings including Department Head meetings, weekly Food and Beverage division meetings and stewarding meetings
- Play an active role in the recruitment, orientation, training and scheduling of all colleagues and supervisors
- Monitoring and striving to exceed budgetary guidelines for operating supplies and labor
- Provide support and direction to the team of leaders within Stewarding with respect to performance management and continuous learning
- Actively participate in all the hotel’s committee’s
- Adhere to all environmental policies and programs as required
- Departmental payroll administration
- 2 years experience as Assistant Chief Steward or Manager within hotel Food & beverage
- Previous experience in Food & Beverage leadership positions, particularly Stewarding
- Must have valid driver’s license class 5 and be able to obtain an Alberta Drivers license
- Excellent communication (written & verbal) and interpersonal skills
- Must be computer strong with knowledge of Excel, Word, electronic mail
- Must be results orientated, self motivated, highly organized with an eye for detail
- Must be committed to safety and good environmental practices in the work place
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Assistant Chief Steward Resume Examples & Samples
- Foster an environment of cooperation within the department and between other departments within the hotel
- Encourage participation and input from all colleagues while promoting professional work habits that will ensure that the department is being guided at all time by Fairmont’s Mission, Vision and Values
- 2 years leadership experience within the Stewarding Department required or management experience within Food and Beverage
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Chief Steward Resume Examples & Samples
- Ensure the smooth running of the Stewarding operation
- Prepare yearly budgets for labour, supplies and wares
- Review Banquets events orders to forecast equipment and supply requirements
- Work closely with Banquets to ensure that all function equipment needs are on hand and in good working condition
- Liaise with the Kitchen to ensure cleanliness and maintenance standards are adhered to
- Maintain and adhere to budgetary guidelines with respect to breakage, inventory & preventative maintenance of dish machines
- Maximize service delivery to all areas of the food and beverage team
- Ensure the delivery of excellent service by maintaining high Colleague engagement and spirit
- Conduct performance reviews, motivate, lead, coach and monitor performance of all team members
- Actively promote a safe and hazard free work environment. This includes ensuring proper food handling procedures (“Food Safe”), cleaning and storage of food containers, use of cleaning chemicals (WHIMIS) & PPE’s and the timely maintenance of dishwashing equipment in all kitchens
- Coordinate recruitment and participate in the training of new team members
- Departmental scheduling and payroll administration
- Actively participate in the environmental program and department specific initiatives in working towards sustainable operations
- Degree or Diploma in Hotel or F&B Management is an asset
- Proven leadership skills with excellent interpersonal and communication skills
- Problem solver and decision making skills
- Business acumen: understanding of hotel financial reporting structure
- Proven Human Resources skills
- Versatility, flexibility and stress management skills
- Computer skills (Word, Excel and MS Office software)
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Chief Steward Resume Examples & Samples
- 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration is preferred
- Previous Chief Steward or Stewarding Supervisory experience is preferred
- Previous Hotel Opening experience is an asset
- Previous experience from another world class or luxury hotel is preferred
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Assistant Chief Steward Resume Examples & Samples
- Commitment to supportive teamwork and open communication
- Responsibility for ongoing enhancement of their skills and performance
- Recognition of personal accountability for their own actions and the outcomes of those actions
- An understanding of the effect of their behavior on our guests, their fellow employees and the reputation of the Company
- Communicate with employees and managers to ensure operational needs are met as well as attend regular operational meetings to ensure effective coordination and cooperation between departments
- The ability to work closely with the Chief Steward to coordinate an adequate supply of china, silver, glass and other equipment used in service
- High school education
- Previous experience or equivalent Food & Beverage supervisory experience is required
- Requires ability to operate computer equipment and other Food & Beverage computer systems
- Prior knowledge of dish machine, kitchen, and floor cleaning equipment is expected
- Requires reading, writing and oral proficiency in the English language
- Mandarin speaking is a must and work authorization in China is required
