Call Center Sales Resume Samples

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Guide the recruiter to the conclusion that you are the best candidate for the call center sales job. It’s actually very simple. Tailor your resume by picking relevant responsibilities from the examples below and then add your accomplishments. This way, you can position yourself in the best way to get hired.

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J Kautzer

Jamir

Kautzer

220 Candace Rapid

Philadelphia

+1 (555) 816 0821

220 Candace Rapid

Philadelphia

Phone

p +1 (555) 816 0821

Experience Experience

Boston, MA

Call Center Sales Supervisor

Boston, MA

Reynolds-Nienow

Boston, MA

Call Center Sales Supervisor

Coach employees and provide feedback including development of performance improvement plans and disciplinary notices
Manage agent's sales performance, sales metrics, time management, attendance, and policy compliance
Provide regular feedback, identify coaching opportunities and manage the team’s progress
Manage a team of 18 - 22 Consultants and unionized workforce
Manage a team of 15 – 25 consultants/unionized workforce
Analyze call center metrics to develop individual performance action plans
Develop and train sales agents on various telephone sales techniques and sales behavior to drive maximum performance

Boston, MA

Fair-call Center Sales / Service Agents

Boston, MA

Kessler, Parisian and Yundt

Boston, MA

Fair-call Center Sales / Service Agents

Participate in on-going training, coaching and development programs / classes
Provide exceptional customer service and professionalism to our customers each and every day
Continuously improve quality of service as well product knowledge
Provide customers with the highest levels of service, professionalism and courtesy
Meet periodically with peers and supervisors regarding sales performance goals and metrics
Bilingual is a plus
Use computer systems to obtain and relay information such as price, location and size

present

New York, NY

Call Center Sales Manager

New York, NY

Dare-Schuppe

present

New York, NY

Call Center Sales Manager

present

Coach supervisors and employees and provide feedback including development of performance improvement plans and disciplinary notices
Manage the overall direction, development, and performance of the department
Analyze results and trends to develop individualized coaching plans to improve performance
Coach and develop management level professionals in order to achieve optimal performance
Manage supervisor's sales team performance, sales metrics, time management, attendance, and policy compliance
Manage the performance and operations of a high performance sales team
Lead the reward and recognition programs for the team, and develop and formally counsel employee performance and conduct

Education Education

Bachelor’s Degree in Administration

The University of Alabama

Bachelor’s Degree in Administration

Skills Skills

Ability to supervise workflow with focus on quality results
Ability to delegate in a positive style with thorough follow up skills
Detail-orientation with efficient focus on work activities
Ability to work independently
Ability to handle faster-than-average pace of activities
Positive, team-building skills
Persuasive, selling communication skills
Prior management experience
Experience with phone/internet lead solicitation sales

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10 Call Center Sales resume templates

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Call Center Sales Analysis Manager Resume Examples & Samples

Partner with Sales groups to identify key strategic areas of focus requiring tracking, reporting, and analytic support necessary to evaluate sales performance
Works with Division IS to develop, maintain, and enhance comprehensive call center sales reporting
Prepare, analyze, and distribute recurring and ad hoc reporting/analysis to monitor actual vs. budget results across all Call Center queues (In-House and 3rd Party)
Prepare and ensure timely and accurate load of Sales Channel Connect forecasts and budgets
Provide analysis to evaluate/validate Sales Channel connect forecasts, budgets, and targets
Requires the ability to pull data from company financial and subscriber reporting systems and manipulate data for analysis
Lead and participate in the creation of analytic/tracking reports to help provide insight, measurement and sales strategy. Key metrics include Close Rates and Sell-in Rates
Benchmark sales channel performance across sales representatives, regions, and divisions with a focus on identifying best practices and areas of opportunity
Tracks and manages marketing expenses in order to ensure that they are within budget parameters
Manages local promotions and event marketing; coordinates with direct sales staff
Translates business needs into analysis designs providing insight, knowledge, and understanding of customers, products, and industries
Develops and maintains demographic and other market data as needed in order to support marketing goals
Gathers and communicates marketing campaign information and subscriber feedback in order to promote a common understanding of marketing campaigns, changes, and issues
Analyzes subscriber numbers and packages and revenue to determine performance compared to budget
Develops financial models in designing packaging and pricing to ensure competitive position in market
Creates reporting to measure success of marketing programs
Assists with maintaining and improving ongoing marketing programs, analyses, and reports
Develops new ideas and communicates potential uses for analytics across the business

Call Center Sales & Service Banker Resume Examples & Samples

Eighteen months of customer service or related experience
Effective sales and referral skills
Good problem-solving, negotiation, and time management skills

Call Center Sales & Service Banker Resume Examples & Samples

18 months of customer service or related experience
Good problem-solving, negotiation and time management skills
Proficient computer skills, especially Microsoft office applications

Call Center Sales Manager Resume Examples & Samples

4 year business or finance degree preferred
Must have proven extensive sales experience in the retail mortgage industry
Experience with phone/internet lead solicitation sales
Prior management experience
Relevant experience in selling mortgage products in the finance company/mortgage industry preferred
Ability to supervise workflow with focus on quality results
Positive, team-building skills
Persuasive, selling communication skills
Ability to handle faster-than-average pace of activities
Detail-orientation with efficient focus on work activities
Ability to delegate in a positive style with thorough follow up skills

Call Center Sales Manager Resume Examples & Samples

Manages loan originator sales performance, motivation, scheduling, training, and administration of policies/procedures
Originates and maintains personal loan production
Ensures originations team is presenting loans at appropriate rate, amounts, terms that comply with NPF program guidelines
Reviews sales pipeline on daily/monthly basis in order to achieve monthly sales goals
Advises and assists in resolution of customer complaints concerning any area of the company
Assists in training/development of loan officers to function in all aspects of the origination process
Teaches sales techniques in an environment with company provided leads
Works with the Call Center Unit Manager to achieve team/department goals
Maintains personal and team compliance with New Penn Financial Code of Conduct
Collaborates with the Operations Department to assist in the flow of production/sales
Recruits, interviews and selects loan originators
Must have three (3) to (5) years of experience in the retail or call center mortgage industry as a Loan Officer and/or a Manager

Call Center Sales Associate Resume Examples & Samples

Develop and maintain a thorough working knowledge of all products and services related to applicable sales campaigns, promotions and initiatives
Identify client needs and provide solutions to sell/cross sell/refer products and services, as appropriate, in all inbound/outbound initiatives
Contribute to the call center's effectiveness by achieving all sales goals and objectives as defined for inbound/outbound initiatives
Maintain all required performance standards in quality, service levels, occupancy and attendance
Interact as appropriate with call center service associates in the execution of service to sales calls and sales to service calls, focusing on revenue generation and client satisfaction
Suggest operational and technological changes that may have a positive impact on client satisfaction, call center sales team and call center efficiencies in general
Highly effective interpersonal and communication skills
Some previous retail sales experience
Basic knowledge of personal computers
Ability to identify, analyze and resolve problems independently
Ability to work non-traditional hours in a seven-day week environment
Previous experience in a call center environment, preferably focusing on inbound/outbound sales

Wholesale Call Center Sales Leader Resume Examples & Samples

A minimum of 5 years of experience in a Sales Leadership position at a Wholesale Mortgage Lender where they had direct project participation in the types of projects listed in the job responsibilities
Experience leading a Sales Team
A proven track record of generating volume

Director of Operations, Call Center Sales Resume Examples & Samples

Track record of building high-performing sales teams and achieving sales goals and success for a high-volume call center unit
Prior experience coordinating sales operations activities with partners/vendors, including systems migrations
Demonstrated ability to partner across functions to create "win/win” strategies is required
Prior experience leading large teams in a “values-based” culture is desired
Open leadership style; actively seeks out and supports collaborative thinking and problem solving
Skill in driving results, thinking strategically, while passionately leading sales operations
Extremely organized, disciplined, hands-on leader who is not afraid of digging into details when necessary
Commitment to recruiting and developing diverse talent to meet the dynamic business requirements of the market
Bachelor’s degree in Finance, Business Administration or related fields

Call Center Sales Specialist Resume Examples & Samples

Sell a full range of products, including an upscale experience to an affluent market and consistently convert inbound inquiries into solid sale
Proactive customer follow up to convert probable business into confirmed business through both email and verbal communication
Maximize inbound and outbound call center production while ensuring service levels and conversion goals are satisfied
Meet set Quality Assurance standards consistently for both inbound and outbound calls
Meet established outbound call metrics (outbound and conversion goals are subject to change, depending on department needs)
Actively participate in other outbound call campaigns for various sales programs/channels,
Process ticket orders according to Standard Operating Procedure(s)
Support the sales department with various projects as needed
Ability to work a flexible schedule, including weekends and holidays
1 year sales call center experience, including outbound calls
Outstanding communication skills, both written and verbal, including the ability to cross-sell/up-sell comfortably, adapt pith/call flow as needed and maintain high level of professional customer service
Bachelor’s degree in Business, Marketing or related field
Effectively prioritize tasks and responsibilities in a self-directed manner
Working knowledge of the internet and Microsoft Office (particularly Excel, Word, Access)
Ability to multi-task efficiently while remaining detail-oriented
Excellent interpersonal skills and high level of integrity with a positive attitude and solution/team-oriented
Ability to speak foreign languages, particularly Spanish and/or Mandarin, is not required but a plus

Call Center Sales Service Representative Resume Examples & Samples

Must be flexible, customer centric and have the ability to thrive in a team environment seeking feedback and open to development
Proficiency with personal computers and basic software packages
Excellent communication skills and is polite and friendly at all times

Call Center Sales Manager Resume Examples & Samples

Develop, coach and lead the sales/service team
Measure, analyze, and identify revenue improvement opportunities
Analyze trends and formulate strategies for a call center
Create and implement strategies for customer service profit growth, revenue protection and cost management
Review and analyze call center reports and make coaching recommendations
Staff daily operations to run effectively and efficiently while meeting changing customer service requirements
Develop local training initiatives and employee communications
Establish and maintain an effective rapport with individuals of diverse backgrounds and professional levels

Call Center Sales Supervisor Resume Examples & Samples

Motivate your team to deliver first-class customer service
Lead your team to maximize sales opportunities and hit targets
Review and analyze call center reports

Call Center Sales & Service Representative Resume Examples & Samples

Meet or exceed corporate sales objectives through identifying customer’s needs to proactively sell Verizon key broadband, entertainment and telecommunications products and services
Knowledge of Microsoft Windows and PC hardware and software
A two-year degree and/or one year of relevant experience

Call Center Sales & Service Representative Resume Examples & Samples

Educate customers on our broadband, entertainment and telecommunications products and services via telephone
Respond to requests from customers, agents and vendors for products and services including installation, disconnection, changes, account balances, etc
Resolve customer inquiries on service, billing, rates, adjustments and policy issues
Promote a positive corporate image and customer perception of Verizon
Establish, update and retrieve customer service data
Work with other departments to achieve customer requirements
Identify customer needs and offer relevant products and services for sale
Complete clerical activities associated with bill collection
Operate a computer and wear a headset while sitting at a workstation for an extended period of time
Experience working with customers on the phone to isolate and resolve problems
Availability to work evenings, weekends, holidays and overtime as needed
The ability to manage several activities at once

Call Center Sales Specialist Resume Examples & Samples

Effectively upsell guests to the VIP Experience, in addition to selling other theme park products, in a contact center environment
Meet established sales metrics and performance/service level standards
Engage with guests and clients through various channels, including inbound/outbound calls, email, and click to chat
Foster good working relationships with internal and external partners through honesty and integrity
Continue to be well-versed in all products and relevant theme park information in order to effectively present and discuss all products and services offered
Process ticket sales and reservations according to Standard Operating Procedures
Must be able to work a flexible schedule, including weekends and holidays
Bachelor’s degree in related field
1 year sales call center experience
Proven ability to upsell into an upscale, premium product experience
Outstanding communication skills, both written and verbal
High level of professional customer service
Solid sales aptitude with ability to excel at consumer-direct sales, including the ability to adapt sales presentations depending on the consumers’ needs and wants
Capable of thriving in a high-pressure, team-oriented and fast-paced environment with the ability to persevere and maintain a positive attitude
Exceptional attendance, reliable and punctual with ability to adhere to established break/lunch times
Ability to accommodate schedule and activity/priority changes on short notice
Working knowledge of Microsoft Office and ability to quickly learn new systems
Ability to speak foreign languages, particularly Spanish and/or Mandarin, is a plus

Call Center Sales Agent Resume Examples & Samples

Quote/sell insurance policies and additional products/services to current and prospective clients
Provides product quotations, pricing, required information and directions to prospective clients
Follow-up on price quotes given to prospects, answer questions, and to provide an opportunity to complete an application
Request any missing or required information from customer and follow up for that information
Make outbound calls to clients for recovery and retention of business
Take/receive customer payments
Will have a High School Diploma or GED required
Minimum 1+ years of relevant experience preferred
Must be professional and have excellent customer service and interpersonal skills
Possess general knowledge of office equipment (Computer, phone and fax machine)

Call Center Sales Reps Resume Examples & Samples

Achieve productivity standards and goals set by the company while maintaining high level of sales aptitude
Offer free cruises and up-sale to vacation packages
Must be willing to work in high energy environment
Must be self-motivated to make a lot of money
No experience needed we will train
Must be able to read from a script
Must be able to read and write in English

Call Center Sales Supervisor Resume Examples & Samples

Intervene and handle problem callers on an “as needed” basis
Inform manager of customer issues impacting delivery of end-to-end service
Contribute to meeting customer care center policies and procedures including setting goals, and upholding standards to evaluate staff performance
Report results of quality programs and incentive plans to increase performance standards and results

Call Center Sales Manager Resume Examples & Samples

Successful candidate will manage and lead 4-5 supervisors who supervise 15-20 sales agents per team
Promote, develop, lead and direct a team of 4 supervisors and 100+ call center sales agents in providing exceptional customer service and outstanding sales performance
Manage the overall direction, development, and performance of the department
Maximize team performance through training, motivation, and incentive programs. Set team performance standards and goals to meet revenue and call volume quotas
Ensure workforce alignment with goals and objectives
Analyze call center metrics to develop individual performance action plans
Successfully implement and influence and outbound call program as part of a blended inbound/outbound blended call center environment
Manage supervisor's sales team performance, sales metrics, time management, attendance, and policy compliance
Continuous focus on call center productivity through monitoring standards, metrics, performance criteria, policies and procedures
Adherence to sales methodologies and sales process to ensure consistent customer experience
Interview, evaluate, hire and reward employees and supervisors
Lead the reward and recognition programs for the team, and develop and formally counsel employee performance and conduct
Coach supervisors and employees and provide feedback including development of performance improvement plans and disciplinary notices
Analyze results and trends to develop individualized coaching plans to improve performance
Utilize technology to analyze data to support employee development plans
Bachelor Degree in Business, Marketing, Management, or related field, or equivalent Call Center Managerial experience
Minimum of 5 years managing an inbound/outbound Call Center preferred
Good working knowledge of Call Center Telephony and Technology
Good understanding of Call Center Operation Principals
Demonstrate fundamental analytical and problem resolution skills
Excellent interpersonal, organizational, verbal, and written communication skills
Strong exceptional leadership skills
Strong planning, time management, and organizational skills
Ability to interact with subordinates, peers, and senior management
Ability to read and analyze call center metric reports
Ability to make strategic plans, demonstrate good decision-making skills, and great problem solving skills
Willing to travel if needed
Bilingual in Spanish a plus*

Call Center Sales Agent Resume Examples & Samples

Use computer systems to obtain and relay information such as price, location and size
Make recommendations to customers based on their storage needs, geography and unit availability
Book reservations
Comply with all company policies, procedures, regulations and applicable law(s)
Meet periodically with peers and supervisors regarding sales performance goals and metrics
3+ year sales experience required
Ability to follow a sales process based on designed scripts

Call Center Sales Analytics Resume Examples & Samples

Performs the research and information gathering necessary to define, design, write, draw, create, and document business requirements and specifications, in support of building the ideal infrastructure
Coordinates with Marketing Operations and other groups across the company to gather and understand current business process flows, and areas for improvement
Highly organized, self-motivated, customer oriented and able to work independently as well as within a team and with internal business and technology partners
Excellent soft skills such as oral and written communications, ability to gain credibility with others, works effectively on a team, and multitasking multiple projects at a time
Demonstrates detailed, in-depth and expert knowledge of the assigned business processes
Assists business units with designing and testing process flows to solve business needs
Plays a key role in educating the business on reporting and analytics solutions, evaluates the proposed solutions with the business partner for acceptance
Assists with technical project management activities as appropriate
Participates in design reviews of prototypes and applications ready for production and monitoring post production
Skilled in building and motivating technical teams and possess ability to build strategic relationships and influence people at all levels of the organization
Comfortable in a fast-paced, multi-tasked environment
Solid change management, negotiation and facilitation skills

Fair-call Center Sales Agent Resume Examples & Samples

Call center sales experience a plus
Solid closing skills
Ability to build customer relationships via telephone
Ability to learn, present and sell company products
Ability to meet and exceed monthly sales quotas

BDC / Call Center Sales Associate Resume Examples & Samples

Follow up with sales and service customers post sale/service
Set sales appointments for customers
Respond to Internet inquiries from customers by email with vehicle information
Other duties to be determined by management
Experience working in call/internet/web response centers
Experience with CRM Utilization Preferred (eLEAD, etc.)
Great Customer Service Skills & Motivation to be Successful
Strong Computer & Phone Skills (Outlook, Excel)
Great Communication Skills (verbal & written)
Bi-lingual is always a plus!
Must be able to pass drug screen and pre-employment pre screening

Call Center Sales Agent Resume Examples & Samples

Must be flexible in schedule (e.g. 3am 4am-5am Start Times)
Excellent Communication Skills
Ability to work accurately under pressure and meet deadlines on multiple projects

Fair-call Center Sales / Service Agents Resume Examples & Samples

Locate available storage unit space appropriate to that given customer
Provide exceptional customer service and professionalism to our customers each and every day
1+ year sales experience required
Effective communication and sound listening skills
Proficient in Windows-based computer programs with excellent navigation skills
Take inbound customer calls on a daily basis as a primary function
Keep abreast of training and related updates with respect to the defined Public Storage Processes including policies, presentation, quality and adherence
Act as a Liaison between consumers and management, all rental related components and personnel to resolve more multifaceted issues, requiring extensive research and/or requiring more complex decision making skills
Be readily available to take escalated calls from both, customers and field management as required
Seek assistance regarding questions; bring issues relating to customers concerns and other related issues to supervisors attention in the event a pattern or potential systematic problem may be identified
Minimum of 2 years customer service experience; preferably in a call center, hospitality, or banking environment
Ability to multi-task; talk and type; move from administrative to live calls
Strong verbal and written communications skills are required to communicate with Customers, Peers, management, both internally as well as out on the field
Ability to research, define and understand customer concerns/issues, follow-up and collect data while considering viable solutions
Continuously improve quality of service as well product knowledge
Demonstrate call quality by meeting/exceeding quality assurance standards and metrics
Attend one-on-one feedback sessions monthly with assigned supervisor
Attend and participate in team meetings as scheduled
Attendance and being “on time” are critical expectations essential to your success and the success of the team in order to successfully meet customer demand

Virtual Home Call Center Sales Specialist Resume Examples & Samples

) Part-time & Full time positions - Upon completion of training must be flexible to work any shift including days, evenings, weekends and holidays!!!
) You must have COX cable internet/ 50 mbps download and 5 mbps upload
) 5 weeks of virtual training
Applicants must have excellent customer service skills, excellent oral communication skills
Minimum 1 year sales and customer service experience
Proficient in navigation of computer application and possess typing proficiency
Ability to effectively engage in verbal interaction with customers from diverse backgrounds
Proficiency in working with diverse computer applications
Ability to read and understand driving directions and maps

Call Center Sales Agent Resume Examples & Samples

1+ years sales and/or customer service experience required
Call Center sales experience is a plus
Proven ability to build customer relationships via telephone
Sales closing skills preferred
Follow a sales process based on designed scripts
Skills in languages other than English are a plus

Call Center Sales Agent Resume Examples & Samples

Handle inbound catalog sales calls
Meet/Exceed department sales goals and objectives
Resolve customer inquiries/issues via in-bound calls
Provide customer solutions within the parameters of defined business rules and standard operational procedures
Participation in product sales training
Interface with teammates, team lead and department managers as needed to handle customer inquiries, complaints or to report deficiencies and/or issues
Convert customer product inquiries to sales through product support and follow-up
High School Diploma is required, some college coursework preferred
Outstanding verbal and written communication skills
Solid understanding of MS Office

Call Center Sales Manager, BB Resume Examples & Samples

Provide leadership within the sales function including day to day operations of the sales team and across all NeweggBusiness functions
Oversee and develop a highly efficient sales organization including recruitment and development of the team
Identify and report business opportunities in target markets, implement and maximize new business developments
Develop relationships with prospects, clients, and Account Executives (AE’s) while developing, maintaining, and leveraging strong relationships with manufacturers, Partners, and distributors
Drive knowledge of NeweggBusiness practices, products, and services to facilitate successful sales efforts while driving the continuous improvement of all sales tools required by the team to be efficient and to better serve our customers and vendors partners
Oversee key account development while maintaining and sustaining successful long-term relationships with the key decision makers of our customers
Develop strategy, tactics, sales plans, revenue, and margin targets along with staying in tune with market and competitor information

Call Center Sales Supervisor Resume Examples & Samples

Successful candidate will manage and lead approximately 20 sales agents
Develop and train sales agents on various telephone sales techniques and sales behavior to drive maximum performance
Sales and Promotions: Monitor, evaluate, and coach agents real time
Manage agent's sales performance, sales metrics, time management, attendance, and policy compliance
Interview, evaluate, hire and reward employees
Coach employees and provide feedback including development of performance improvement plans and disciplinary notices
Utilize time management skills for personal achievement
Lead a team in identifying new process improvements driving sales, productivity, and service
Motivate and develop sales team to maximize sales opportunities
Perform other duties and responsibilities as needed
A minimum of 3 - 5 years of experience in a sales, service or technical environment
Minimum of 5 years of management experience, a call center environment a plus
Bachelor degree preferred in Management, Marketing, Finance, or Business Administration
Demonstrated leadership and interpersonal skills
Self-Motivated and Detail Oriented
Experience with utilizing technology as a tool for generating reports to maximize business and employee performance

Call Center Sales Manager Resume Examples & Samples

Develop coach and lead the sales/service team in order to build and advance a winning culture
Coach and develop management level professionals in order to achieve optimal performance
Analyze, measure, and identify revenue improvement opportunities
Meet all center revenue/retention objectives
Create and implement strategies for customer service profit growth, revenue protection, and cost management
Manage, develop, and implement quality customer service strategic action plans
Conduct root cause analysis of customer complaints, identifying areas for team improvements
Create and maintain a professional working relationship with the local bargaining unit: to foster employee development and accountability
Drive call center efficiencies by ensuring that all expense factors such as Average Handling Time, employee budget, etc. are kept within company standards
Create and implement local training initiatives and employee communications
Maintain professional and technical knowledge by tracking emerging trends in call center operations management
4+ years Manager / Supervisor experience in a fast-paced customer service/sales center operations environment
Proven track record of success in managing, training, and motivating people to
Proactive and innovative leader who can analyze trends formulates strategic center plans
Proficient knowledge of Microsoft Office applications including Word, Excel and PowerPoint
The successful candidate should be able to think critically about a process, isolate issues, recommend a proposed solution and follow an initiative through completion
Demonstrate high energy and positive attitude with the ability to motivate and maintain high morale amongst the teams
Ability to communicate effectively across all levels (from Associates to Executive Leadership)
Strong capacity to balance competing priorities, makes sound decisions within and outside of established policies, and provides deliverables on time
Ability to travel when required
Extensive knowledge of Verizon data/voice/video Fios package offerings
Commitment to Verizon Brand, Credo and Priorities
Experience working with a unionized workforce
Prior experience with sales call center systems
Bachelor’s degree in administration, management or any related field from an accredited institution

Call Center Sales Manager Resume Examples & Samples

Manage the performance and operations of a high performance sales team
Coach, train and motivate teams to encourage their ambition to achieve sales objectives
Maintain a fun, collaborative, creative and enthusiastic work environment
Meet established sales quotas
Develop sales goals and objectives for the organization
Monitor sales activity and create sales reports to submit to Director of Sales
Conduct performance reviews to support skill sets and career development
Interface with strategic partners to address issues and trends
Identify and create process improvements and customer satisfaction initiatives
Perform other duties as assigned or requested
Bachelor’s Degree (preferred)
Minimum 3 – 5 years of management experience in a sales environment
Strong management and leadership skills
Efficient in multi-tasking (managing workload and time)
Self-motivated and a team player
Adept at problem solving and making critical decisions
Ability to interpret and implement company and state policies and processes
Ability to grasp new and complex concepts
Life & Health and Property & Casualty License OR If currently not licensed, then passing the Insurance License Exam for each product line in your state of residency is required for your employment, as well as being able to obtain non-residence licenses in all states required for compliance
Life & Health and Property & Casualty Insurance Experience (Preferred experience in both Personal Lines and Small Commercial)

Call Center Sales Service Senior Representative Resume Examples & Samples

Minimum of high school diploma, or equivalent experience
Minimum of two years proven and progressive customer service and sales experience
Must be proficient in language(s) required by the process
Wants to do a good job, is concerned about getting it right for the customer and checks everything is in order
Ability to work in a high-volume, fast paced environment is required
Displays patience and empathy
A knowledge expert who has the ability to teach/mentor others

Spvr, Call Center Sales Resume Examples & Samples

Assumes responsibility for creating and maintaining individual Representative development plans and routinely conducts performance reviews with each team member. Provides direction to subordinates on achieving specific objectives, including contributing to a quality customer experience that promotes customer loyalty, brand recognition, and revenue generation
Assumes responsibility for executing the Quality Performance Management Program by consistently conducting and assessing Representative interactions and transactions via recordings and observations utilizing call monitoring systems; delivers timely feedback to team members and monitors team member progress
Participates in calibration sessions directed by the training group in order to closely monitor adherence standards
Collaborates with training group and Call Center Operations Management in monitoring Representative skill levels, team schedule adherence, attendance, and compliance with Center performance measures and metrics
Ensures that Representatives are appropriately trained, are following correct procedures, and maintaining a high degree of quality
Works with other Center leaders and with the Call Center Operations Management team in managing daily work assignments and workflow
Monitors day-to-day quality and production goals; monitors and assists in managing the workload to the team; and reviews and coaches to the importance of availability, quality of performance, service level, and other Center objectives and goals
Analyzes daily performance activities, utilizing multiple reporting systems (e.g. ASPECT, WITNESS, CCST, Noble) and provide on-going performance feedback
Reports system malfunctions or performance issues to appropriate Call Center Operations management team
Assists Representatives with problem resolution and trouble shooting to resolve customer issues. · Answers technical and procedural questions
Addresses escalated calls and transactions from Representatives by providing resolution.-Performs requisite administrative tasks, including but not limited to preparing reports, reviews and other necessary documentation
Maintains working knowledge of all systems. To be a successful Sales & Service Supervisor at Frontier, you will need the following
Supervisory experience in a fast paced environment. Retail or Call Center experience is preferred
Sales experience in a telemarketing or outbound call center environment
Exhibit “Delight the Customer” values, ability to show passion for our Customers. Strong Analytical skills to help review key performance indicators (Net Revenue, Revenue per Call)
A desire for sales and achieving results
Coaching competencies aligned with our Leadership model
Excellent Communication skills; Written – Email and writing etiquette/Letters to customers Verbal – Present to peers, team, and leadership team
High visibility presence in the work center,
The ability to have fun and enjoy your work environment!
Minimum of three (3) years of customer service experience required
High School degree or GED required, College degree preferred
3 references from former Supervisors or Managers

Nicc Call Center Sales Positions Available Rate Plus Commission Resume Examples & Samples

Six (6) months to one year of call center experience required and Outbound Sales is a PLUS
Negotiation skills and strong closing skills. Strong Work Ethic is a MUST
Basic Knowledge of Microsoft Office: Outook, Word, Excel & Windows
Excellent spoken & written communication needed
Ability to type 25 wpm & Ability to work in a face-paced environment
One year of call center experience required and Outbound Sales is a PLUS

Executive Director, Call Center Sales Resume Examples & Samples

Leads Inside and Outside sales teams, support roles and processes
Makes high-priority sales calls when necessary
Serves as a point of contact for other departments and needs
Attends trade shows and various association/business-related events and meetings, as needed
Manages within budget and allocates resources appropriately based on good judgment for cost controls and investments
Monitors revenue targets frequently against plan. Makes effective and efficient adjustments to achieve plan consistently
Identifies opportunities for growth with new and existing markets
Assists with strategic planning and goal setting
Leads implementation and change management for new systems and processes
Five years’ sales management experience
Five years’ managing large teams
Five years’ call center experience is preferred
Strong selling, negotiating and influence skills
Strong levels of proficiency at managing and leading people
Good communication skills, both written and oral
Proficient in Microsoft Office; especially adept in Excel
Experience with Customer Relationship/Record Management (CRM) system(s)
Knowledge of licensing products and licensing process preferred
Knowledge of BMI Licensing preferred

Home Based Call Center Sales Specialist Resume Examples & Samples

5 weeks of virtual training M-F 11:00am-7:30pm Central Time Zone beginning July 24, 2017
You must have Cable internet/ 50 mbps download and 5 mbps upload
Upon completion of training must be flexible to work any shift including days, evenings, weekends and holidays!

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