Call Center Specialist Resume Samples
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Call Center Specialist Resume Samples
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CD
C Daugherty
Cordell
Daugherty
119 Rath Valleys
Philadelphia
PA
+1 (555) 154 0638
119 Rath Valleys
Philadelphia
PA
Phone
p
+1 (555) 154 0638
Experience
Experience
New York, NY
Call Center Specialist
New York, NY
Skiles Group
New York, NY
Call Center Specialist
- Provide suggestions for continuing improvement of program performance
- Perform workstation support functions related to the technical support of the employees and authorized users of the network and resources
- Performs other duties as assigned by management
- Support achievement of sales and margin goals by working closely with staff and Team Performance Leader(s) on assigned tasks and ad hoc duties or projects
- Performs work of a confidential nature
- Communicates codes, alerts, drills and other announcements according to established policies and protocols, including disaster management plans
- Searches for and applies procedures for all response types using the current knowledge management database (InFocus)
Los Angeles, CA
Seasonal Transportation Call Center Specialist
Los Angeles, CA
O'Hara-Leuschke
Los Angeles, CA
Seasonal Transportation Call Center Specialist
- Accurately communicate service and support improvement opportunities to the Operations Teams management, DCs, Third Party Providers, and Corporate Planning and Communications groups
- Ensure communication of all delivery changes and/or updates to all field, distribution, and planning personnel
- Support team goals aligned with business vision/operating plan
- Support Brand-specific initiatives and programs
- Serve as an frontline point of contact for operational/project-related issues
- Meet or exceed all customer, technical, dashboard and operational performance/quality standards
- Align daily decision-making and individual performance goals with business strategy and operating plan
present
New York, NY
Call Center Specialist, Benefits / Payroll
New York, NY
Sawayn Group
present
New York, NY
Call Center Specialist, Benefits / Payroll
present
- Maintain strong working knowledge of call center tools and Human Resource (Talent)/Payroll applications
- Take ownership of the customer issue or problem to identify and drive to a possible win-win solution
- Verify customer identity and maintain confidentiality and confidential information
- Monitor customer satisfaction levels and participate in developing improvement plans
- Serve as a frontline liaison with service providers to resolve Human Resource and Payroll related issues or inquiries
- Take the frontline responsibility for problem identification and elimination. Provide recommendations to update, simplify, and enhance processes, procedures, and technologies
- Contribute to the knowledge management process in any or all of three roles: knowledge content owner, verifier, or reviewer in compliance with governance model
Education
Education
Bachelor’s Degree in Direct Customer Contact
Bachelor’s Degree in Direct Customer Contact
Iowa State University
Bachelor’s Degree in Direct Customer Contact
Skills
Skills
- Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures and governmental regulations
- Ability to analyze issues, establish priorities, anticipates consequences, make decisions, and take action with fine attention to detail
- Ability to remain professional in stressful situation
- Excellent, high quality customer service / hospitality skills
- Strong discernment skills and good common sense reasoning
- Basic knowledge on Chinese labor law and national or regional S.B. policy
- Knowledge of basic banking products including checking, debit and credit card accounts
- Knowledgeable in Social Media venues
- Applies detailed knowledge of products, processes and people
- Ability to process large amounts of information quickly in a fast-paced environment
15 Call Center Specialist resume templates
Read our complete resume writing guides
1
Seasonal Transportation Call Center Specialist Resume Examples & Samples
- Accurately communicate service and support improvement opportunities to the Operations Teams management, DCs, Third Party Providers, and Corporate Planning and Communications groups
- Ensure communication of all delivery changes and/or updates to all field, distribution, and planning personnel
- Assist Transportation Management on key projects by providing support and analysis as needed or requested
- Support team goals aligned with business vision/operating plan
- Support Brand-specific initiatives and programs
- Serve as an frontline point of contact for operational/project-related issues
- Meet or exceed all customer, technical, dashboard and operational performance/quality standards
- Partner with leadership on additional duties, cross-functional support needs and projects as requested
- Align daily decision-making and individual performance goals with business strategy and operating plan
- Communicate opportunities to maintain/improve service and minimize costs in support of departmental budget
- Complete basic cost analysis to support business decisions
- Demonstrate technical/functional skills and knowledge to meet performance expectations
- Conduct root-cause analysis on key business issues for issue resolution and to take appropriate resolution action to prevent future occurrence and deliver work outputs that meet the needs of targeted customers
- Utilize in-depth knowledge of transportation processes to ensure decision-making positively impacts performance and incorporate insights from industry and customers in decision-making
- Communicate critical information to internal and external partners in clear, concise, and professional manner
- Ensure Gap Inc. performance expectations for external providers are clearly communicated, reinforced, measured and met
- Pro-actively educate and respond to stakeholders and service partners with accurate and timely detail
- Perform daily transportation procedures/operations and execute against documented project plans and service level agreements
- Act as immediate point-of-contact for issue identification/resolution and escalate as appropriate
- Meet or exceed all customer, technical, dashboard, and operational performance/quality standards
- Own self-development through PPA process, monthly 1:1 touchbase meetings (minimum frequency), Talent Profile update, and planning professional developmental goals to increase functional expertise
- Support on-boarding and knowledge transfer by educating peers/new hires
- Staff frontline phone lines of Service Contact Center to record, address, and update delivery issues reported from the field within 24 hours, to drive service improvement
- 2 years professional experience in Logistics, Retail, Call Center, Customer Service or equivalent education
2
Call Center Specialist Resume Examples & Samples
- College degree or above, preferable majoring in Human Resource Management, Social Welfare, Business Administration or related
- 1 year+ call center or related working experience, HR related experience will be plus
- Well in both oral and written English
- Good communication skills and graceful voice
- Responsible, careful and cooperative working attitude
- Being familiar with MS-Office (Word, Excel, Outlook, PowerPoint, HR system)
- Basic knowledge on Chinese labor law and national or regional S.B. policy
3
Call Center Specialist Resume Examples & Samples
- Knowledge of basic banking products including checking, debit and credit card accounts
- Ability to interact with and manage multiple computer systems to access client information
- Basic understanding of privacy regulations and the need to authenticate customers prior to discussing account information
- Demonstrates the ability to learn and pass assessments/training certificates
- Demonstrates pleasant phone and interaction skills with customers
- Demonstrated sales abilities
- Demonstrated ability to turn difficult customer situations into positive interactions
- Success working in a team environment
4
Healthcare Call Center Specialist Resume Examples & Samples
- Six months or more experience in a customer service environment preferred
- Health insurance and/or Medicaid claims processing experience, a plus
- Ability to deliver outstanding customer service
- Excellent listening and empathy skills
- Ability to use tact and judgment in communicating and providing an appropriate response on a case-by-case basis
- Ability to problem solve and multi-task
- Ability to navigate in a Windows environment
- Excellent verbal communication skills
5
Call Center Specialist, Benefits / Payroll Resume Examples & Samples
- Maintain strong working knowledge of call center tools and Human Resource (Talent)/Payroll applications
- Monitor customer satisfaction levels and participate in developing improvement plans
- Serve as a frontline liaison with service providers to resolve Human Resource and Payroll related issues or inquiries
- Other responsibilities assigned by management
- Ability to ask questions in a non-demeaning manner, act as a settling influence in the time of a crisis and understand the dynamic nature of this complex and often “personal in nature” customer support
- Ability to empathize with the customer’s situation or event
- Consultative approach of educating customers so that they make informed decisions
- Dedication to delivering a distinctive end-to-end customer experience in line with the Talent/Payroll team’s priorities
- Scheduling flexibility to include working overtime based upon client demands (e.g. seasonal periods) as well as responding to the CallCenter’s role in the firm’s Emergency Response Plan
- Ability to apply knowledge in new and undocumented incidents, based on understanding of
- Interdependencies of systems
- Workflow requirements within the internal processes
- Strong analytical skills needed to manage time well, prioritize effectively and handle multiple deadlines
- Associates or Bachelors degree preferred
- 1 or more years experience preferred with Human Resource Line Support, Benefits Line Support or Shared Services Delivery
- 1 or more years data entry experience
- Excellent oral and written communications
- Well developed and professional interpersonal skills; demonstrated ability to interact effectively with people at all organizational levels of the Deloitte U.S. Firms
- Experience with Human Resources (Talent) and Payroll systems and web-based employee self-service applications
6
Senior Call Center Specialist Resume Examples & Samples
- Provide second level support for business support tools including time accounting, project and client financials, and internal e-learning
- Effectively work independently with little or no direct supervision to meet team and individual metrics
- Proactively monitor and manage the incident tracking and escalation system (Computer Associates Service Desk). This includes regular review of the events, checking for actions already taken, accuracy of event categorization, and service delivery urgency. Take ownership of events based on priority and longest time in queue
- Participate in knowledge management and training to distribute skills throughout the CallCenter
- Provide backup support for frontline teams based on inbound volume
- Bachelor's degree preferred with at least 3 years of experience in a business accounting or finance related role required
- CallCenter experience preferred
- Proven ability supporting business processes, applications, and websites. Experience supporting users of SAP business products a plus
- Must work independently to analyze escalated issues, identify obstacles, obtain key pieces of information, and apply knowledge gained to rectify situations and gain mutual resolution
- Excellent written, verbal, listening, analytical, and communication skills required. Must be able to easily grasp and communicate complex ideas
- Experienced in resolving the more complex issues that are escalated to a second level support team
7
Call Center Specialist, Patient Services Resume Examples & Samples
- The management of the assigned projects and/or cases
- Adherence to the general company processes
- Telephone support
- Requires broad training in fields such as business administration, accountancy, sales, marketing, computer sciences or similar vocations generally obtained through completion of a two-year associate's degree program or equivalent combination of experience and education
- A minimum of one (1) year experience in customer service
- Bilingual (French/ English)
- Strong Problem solving skills
- Experience in the medical and pharmaceutical field is an asset
- Working knowledge of Word, Excel and Outlook
- Advanced knowledge of pharmaceutical distribution industry
- Working knowledge of automated warehouse operating system
- Strong business and financial acumen
- Strong analytical and mathematical skills
- Effective interpersonal and leadership skills
- Effective organizational skills; attention to detail
- Excellent presentation skills
8
Inside Sales / Call Center Specialist Resume Examples & Samples
- 2+ years working in a call center environment with inbound and outbound calls
- MUST HAVE 2+ years sales (inside and/or outside) experience
- Excellent telephone skills. Ability to speak clearly and persuasively in positive or negative situations
- Knowledge of Microsoft Word, Excel, and Outlook
- Strong writing skills (ability to edit work for spelling and grammar)
9
Call Center Specialist Resume Examples & Samples
- Interviews callers and coordinate requests for service to include capturing all client information in the case management system; determining eligibility for American Red Cross services; assessing client needs; and providing appropriate services for routine financial applications on behalf of the military aid societies
- Performs outbound activities including obtaining verifications, presenting completed routine financial requests to the military aid societies, completion of routine financial cases, and/or providing other follow-up actions needed for complete and timely client service
- Performs other duties as assigned by management
- Bachelor’s degree in social or health science, personnel administration, business or public administration, computer science or related field, or equivalent education and relevant work experience in human/social services, customer or client services, call center or other types of experience with customer/client contact is required
- Minimum of 1 year experience in human/social services, customer or client services, call center or other types of experience with heavy customer/client contact required
- Demonstrated ability to treat people with respect under all circumstances and instill trust in others while upholding the values and principles of the American Red Cross
- Ability to apply active listening skills and employ reasoning and questioning strategies to capture, analyze, interpret and synthesize information from clients, staff, and management
- Strong customer service skills reflecting a sound knowledge of telephone and in-person etiquette and pleasant and friendly manners respectful of human dignity
- Ability to type 30 words per minute and to create grammatically correct responses without spelling errors
- Demonstrably strong computer skills to include use of Internet search tools, Intranet, and Microsoft Office Suite, to include Outlook, word-processing, database and/or spreadsheet applications
- Experience in using an electronic customer relationship (CRM) or Case Management System (CMS) or similar customer centric relational database
- Must be adept at multi-tasking and have the ability to shift focus as operational, service delivery and staff needs demand
10
Finance Operations Call Center Specialist Limited Term Resume Examples & Samples
- Comprehensive knowledge of Microsoft Word, Excel and Access
- Minimum HS Diploma or equivalent required
- Work ethic that is focused, accurate and highly productive
11
Call Center Specialist, Acurian Resume Examples & Samples
- 50%
- Develop relationships with all call center partners
- Review of call volume forecasting for accuracy based on historical performance and analysis of current tactics that will drive volume to the call center
- Manage call routing to call centers based on assessed performance and staffing levels
- Service Level Agreement Compliance
- Call quality assessment and feedback based on call calibration sessions and live monitoring
- Daily reporting of calls handled, abandonment rates, average speed of answer for all call center partners
- KPI metrics review of call center partners
- Develop a monthly scorecard to measure performance across all call centers that will include daily reporting metrics, conversion rates and FOV rates
- Understanding of call center best practices, dialer management, staffing, outbound campaign management and scripting/CRM applications is preferred
- Understanding of telemarketing rules, regulations and DNC requirements
- Strong analytical skills with excellent computer skills
- Ability to multi-tasks in a fast-paced and dynamic environment
- BS/BA Degree and/or equivalent combination of education and experience required
- Requires three to five years of large-scale outbound call center experience
- Requires a minimum of two to five years of vendor relationship management in the outbound call center industry
- Proficient with MS-Office Suite (Word, Excel, PowerPoint, Access)
- Knowledge of inbound and outbound call center strategies
12
Call Center Specialist Resume Examples & Samples
- 1 year+ call center or customer working experience is preferred, HR related experience will be plus
- Well in both oral and written Korean + English
- SAP knowledge is preferred
13
Call Center Specialist Resume Examples & Samples
- Must possess professional and manner and customer service skills
- Use Maestro to assist with patient and visitor way finding
- Answer patient information phone line using the Cisco system
- Follow HIPPA privacy policy guidelines
- Take special requests, document/log information and forward to Concierge for resolution
- Forward any patient advocacy concerns to Patient & Visitor Relations staff
- Demonstrate excellent verbal communication skills and the ability to function with empathy, friendliness and compassion when interacting with guest and vendors
- Ability to exercise, judgment to accurately triage inquiries
14
Customer Care Travel Call Center Specialist Resume Examples & Samples
- Must live in Anchorage area
- Must be familiar with computers and able to key accurately
- Medical terminology is a plus
15
Call Center Specialist Resume Examples & Samples
- Documents Customer Service flow processes and updates
- Administration and updating of the Customer Service (Zendesk) knowledge base
- Inserts key information related to clients profiles which includes anything from communications to meetings through VTiger on the Customer Relationship Management (CRM)
- Perform workstation support functions related to the technical support of the employees and authorized users of the network and resources
- Communicate and document issues as they pertain to essential support and
- Monitor all open tickets to seek fast resolutions
- Review all open tickets for update and resolution on a daily basis
- Document, execute, and resolve the customer's issues based upon current service response and resolution times.(Service Level Agreements)
- Take appropriate action by notifying responsible parties of any potential bottlenecks, potential service level agreement failures, and breech of Helpdesk service policies and procedures
- Accurately escalate tickets by assigning to appropriate groups and following associated protocol
- Resolve all owned calls each quarter during initial contact with customer
- Use all available resources to resolve each reported problem within the current Service Level Agreement
- Performs miscellaneous job-related duties as assigned
- Understanding of procurement policies and procedures
- Serve as the primary guide to ensure that users stay on track to meet their professional goals
- Connect with new clients upon acceptance of admission to ensure overall readiness and escalate outstanding matters that would affect their ability to have a smooth and successful start
- Assist users in understanding and completing certificates requirements
- Assist users with appropriate course registration
- Advise users on university policies and procedures, program requirements and related academic matters
- Provide comprehensive outreach to users who are at risk of not meeting satisfactory academic progress in courses
- Closely monitor users to proactively identify at-risk scenarios and identify opportunities to develop, implement, measure and improve academic success strategies
- Bachelor’s Degree in business or another customer service related degree
- Programing experience or education a must
- Trilingual Spanish/Portuguese /English
- Innovative and dynamic
- Customer Management instincts and abilities
- Competitive – likes winning
- Strong curiosity and interest for web applications, technology and IT (“geek” state of mind)
- Goal Oriented
- Pragmatic
- Ability to work as a team
- Very strong common sense
16
Call Center Specialist PRN Resume Examples & Samples
- 1 year previous all center experience - preferably in a large medical center
- Demonstrated ability to communicate effectively
- Ability to speak English fluently
- Basic personal computer skills
17
Call Center Specialist Resume Examples & Samples
- Under direct supervision, interfaces with insurance companies and workers’ compensation entities via telephone, written correspondence and fax, to respond to routine inquiries and resolve concerns
- Use analytical/critical thinking skills to determine the nature of phone calls, appeals, and correspondence by employers and Non-Group Health Plans, follow Standard Operating Procedures (SOPs) to achieve call/case resolution
- Researches case information by effectively using internal technical tools in response to inquiries including but not limited to, authorizations, payments and appeals
- Escalate queries that are not routine or have special circumstances to supervisors in alignment with described processes
- Be available to work a standard shift between the hours of 7am CT – 7pm CT
18
Call Center Specialist Resume Examples & Samples
- Under direct supervision, interfaces with employers and Group Health Plans via telephone, written correspondence and fax, to respond to routine inquiries and resolve concerns
- Researches case information by effectively using internal technical tools in response to inquiries including but not limited to, authorizations, payments, defenses and appeals
- Be available to work a standard shift between the hours of 7am CST – 7pm CST
- High School Diploma or equivalent required, some undergraduate coursework preferred
- Two+ Call Center experience or equivalent experience in managing a high call volume within an office environment required
- Excellent customer service skills that incorporate courteous call etiquette and professionalism
- Experience working with Claims processing preferred
- Experience with Medicare, medical terminology/processes, and interpreting EOB’s preferred
- Willingness to work as an individual and as a team to achieve common goals
- Motivating
19
Customer Care Call Center Specialist Resume Examples & Samples
- 5-10+ years of experience leading a call center or a collection of call centers or customer care-related consulting
- Experience in digital customer care technologies, knowledge management, network design, and process improvement efforts a big plus
- Industry expertise preferred in Banking, Insurance, Financial Services, High Tech, Media, Telecom, Retail/Consumer, Healthcare, Travel/Transport, or Public Sector
- Outstanding record of academic achievement
- Demonstrated aptitude for analytics
- Ability to work effectively with people at all levels in an organization
- Skills to communicate complex ideas effectively
- Ability to travel 80% (Monday-Thursday)
20
Call Center Specialist Resume Examples & Samples
- Serve as the primary central customer service contact for Capital Bank’s telephone banking products (Customer Service 800 Line and Direct Access 800 line) and internet banking product (CB Connect). Respond to Customer Service emails in a professional and timely manner
- Respond to and resolve complex customer issues involving customer deposit inquiries, loan inquiries, and transaction requests
- Maintain current knowledge on all Capital Bank products and services, including features, rates, special promotions, etc. When necessary; refer customers and prospects to the appropriate bank associate/branch/department
- Provide exceptional customer service by offering immediate problem resolution while minimizing customer transfers and hold time
- Will prepare and process telephone requests for withdrawals, transfers, duplicate statements, stop payments, service charge refunds, change of address, deposit research and other appropriate transaction requests
- Possess and maintain extensive knowledge of branch operating procedures and policies. Keeping abreast of changes in these procedures / policies and effectively implement and support these procedures / policies
- Uses initiative to recognize early indicators of potentially cascading problems (describe problems a little more please) and propose and/or implement solutions before customers and bank associates refer to problem to the Call Center
- Facilitate resolutions for problems/issues identified by customers and bank associates
- Debit card and electronic baking maintenance
- Complete and pass required BVS courses by due date
- High school diploma or general equivalency diploma (GED)
- One (1) year customer service experience
- Proficiency in Microsoft Word and Excel required
- Willingness to work non-traditional shifts which meets the need of call center team
- Spanish speaking a plus
21
Call Center Specialist Resume Examples & Samples
- Handle in-bound and out-bound calls from our customers in insurance, mortgage, banking and property loss. More experienced associates will handle escalated calls
- Deliver outstanding service to customers and fulfill the customers' needs in a claims center using various means of communication
- Follow standard screens/scripts to perform tasks
- Resolve questions and problems addressed by claimant
- Uses computerized system for tracking, information gathering and/or trouble shooting the items raised by the client/customer
- Responds to written and verbal customer requests, inquiries, and complaints in a timely and professional manner
- Researches items received via faxes, reports, tasks/client referrals, correspondence, and refund/return checks
- Makes appropriate telephone calls to resolve issue
- Strong attention to detail
- Works well in a fast paced/high stress environment
- At least 1 year call center or customer service experience
- General computer skills including managing and manipulating multiple programs simultaneously
- Good verbal and written communication skills
- Ability to make good decisions
- Ability to adapt easily as procedures/client needs change
- Excellent organization skills
- Ability to be very flexible with policy/procedure and assignment changes
22
Marketing Call Center Specialist Resume Examples & Samples
- Contact inquiries via phone and verbally prequalify for admissibility and interest
- Understand education program offerings, campus locations and admissibility standards
- Work from activity queues in Dynamics CRM and document results
- Meet daily, weekly and monthly contact attempt quotas
- Any other duties and responsibilities as assigned
- Bi-lingual (English/Spanish) skills a plus
- Ability to work in a fast-paced environment where deadlines are essential
- Ability to listen, react and establish rapport quickly
- Self-motivated and action oriented
- Ability to use good judgment, problem-solving and decision-making skills
- Strong interpersonal communication skills both verbal and written
- Ability to organize and provide clerical functions such as typing
- Knowledge of personal computer software applications including Word and Excel
- Must be able to lift, carry, push, or pull up to 5 pounds 5% or less of the workday
- Must be able stoop, kneel, crouch, or crawl 5% or less of the workday
- Must be able to talk, see, hear, concentrate, think, and reason
- Must be able to sit for prolonged periods of time throughout the workday
- Must be able to use a keyboard and do manual tasks for prolonged periods of time throughout the workday
23
Call Center Specialist Resume Examples & Samples
- Answers, screen, and route calls from students, prospective students and personnel in a timely and accurate manner
- Enter potential student inquiries into inquiry management database with high quality and attention to detail
- Conduct Live Chat conversations with students and prospective students by responding with professional and accurate responses
- High School degree required
- 1-3 years customer service experience within a call center environment
- Strong multitasking skills and ability to navigate in multiple systems
- Ability to type 20 wpm while interacting with callers and system-based tools
- Possess a level of communication skills to accurately collect, relay and track information is necessary
- The ideal candidate will exhibit a positive, friendly and outgoing demeanor
- Must be dependable, punctual, and customer service oriented
- Provide a positive example to students by supporting the University’s Doctrinal Statement, Ethical Position Statement and Mission of Grand Canyon University
24
Call Center Specialist Resume Examples & Samples
- Evaluate help-desk requests and direct them to the appropriate field technician or the state support manager based on individual request requirements and resource capabilities
- Maintain liaison between the Field Service Technician teams across the South East and the customer’s field personnel, including being an advocate for providing satisfaction to our system operators by maintaining a proactive approach with the users
- Participate in establishing and assume ownership of individual and company performance goals
- Document the customer problems as required in our service management system and provide appropriate details/information, and update trouble ticket throughout the life cycle of the ticket
- Assist in providing data and reporting to the Field Service Manager and others, as required
- Support the tracking of all MorphoTrust USA and Customer-owned assets (Hardware and Software Licenses) where MorphoTrust USA is contracted to provide maintenance and support
- Assist in continuous improvement initiatives intended to improve performance to the customer and cost savings to MorphoTrust USA
- Assist the South East region to maintain all customer files and other site-specific information in the Support Desk Service Management System/ Service Manager to ensure all data is accurate. Site-specific data could include customer’s physical address, phone numbers, fax numbers, e-mail address (if provided), and Site Manager name. In addition, some jurisdictions may include information such as IP addressing for the systems, Jurisdiction Area / Zone Supervisors, or other data that may be useful when providing support for the site
- Actively participate in maintaining the Technical Document Library & Media-WIKI Knowledgebase site to ensure that the most current and accurate support information is available to the Call Center Technicians, as well as being accessible to the Tier-3 organization and the Tier-2 staff. This includes “lessons learned” during normal support, to ensure that all support data entered into system is searchable and accurate
- Ability to understand and diagnose basic computer, hardware, and software applications supporting Video Capture Station (VCS), Retrieval Workstation (RWS), and other system components
- Understanding the basic use of variety of operating systems, Windows 2008, Windows 7, and some server’s operating systems
- Understanding of and ability to use the following software programs: MS-Word, MS-Access, MS-Excel, Norton & MacAfee Anti-virus, MS-Outlook, MS-Internet Explorer
- Must be reliable and show initiative, have the flexibility to work independently and as part of our team
- Ability to multi-task and set priorities in a fast-paced, dynamic environment
- Must be able to rapidly research problems and deliver sound solutions by leveraging existing knowledge bases and search engines
- Must be able to explain technical terms and solutions to technical and non-technical customers
- Willing and able to take the initiative and be proactive to follow through with issues, including effectively using escalation procedures as necessary
- Able to understand, design and implement continuous improvement initiatives
- Willingness to participate in on-going technical training (self-paced & classroom) in areas needing improvement, including learning new products and tools, sharing knowledge with others, and providing feedback on products and/or processes
- Must possess excellent written and oral communication skills, and must be able to effectively communicate with various personalities as part of the daily work environment
- Ability to interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write effective reports and correspondence. Excellent communication skills
- Be a self-starter and investigate and find solutions for problems that involve areas of responsibility
- Clean driving record and able to pass thorough background checks
- Ability to analyze issues, establish priorities, anticipates consequences, make decisions, and take action with fine attention to detail
- Strong Customer Service Skills and basic knowledge of computer hardware and software technical skills
25
Call Center Specialist Resume Examples & Samples
- Respond to incoming phone calls or self-service tickets during scheduled times from employees, managers, terminated employees, family members and outside agencies or vendors
- Reference company policies and procedures and access systems to ensure accuracy of response and to offer all available information to assist with the highest level of customer service
- Recognize when escalation to a subject matter expert or to the Supervisor is necessary
- Record the details of each call or self-ticket. Maintain confidentiality of all information
- Perform HR transactions in the HR system, and other applications as appropriate, within scheduled timeframes and with a high degree of accuracy and strict adherence to written procedures
- Utilize the case management system, knowledge base and other tools to actively manage caseload in accordance with team production goals and established service level objectives
- Participate in ongoing training to improve expertise, customer service skills and productivity
- High school diploma and 2-3 years’ experience working in an office environment
- Experience in delivery of customer service
- Experience in HR and payroll processes and procedures
- Experience in a high volume customer service call center preferable
- Excellent listening and telephone skills
- Ability to ask relevant questions, clarify incomplete information and summarize key points
- Good data entry skills
26
Customer Call Center Specialist Resume Examples & Samples
- Receives and processes incoming calls from customers
- Responds to inquiries and determines the appropriate response or direction for the caller
- Assists in the completion of new account or loan applications
- Issues messages and resolves complaints as necessary
- Performs various operational background duties
- Trains level 1 Customer Call Center Specialists as needed
- Processes account balance or transfer requests, stop payment orders, changes of address and other customer requests or authorizations
- Reviews reports, prepares correspondence, and participates in special department projects as required
- Ability to read and comprehend simple instructions, short correspondence and memorandums
- Ability to read and interpret documents such as procedures manuals, general business correspondence and/or journals, or government regulations
- Ability to write simple-to-business correspondence and routine reports
- Ability to respond, in writing, to customer complaints, regulatory agencies, or members of the business community
- Must have good oral and written communication skills
- Must be proficient with a PC
- Must present a friendly, professional image and conduct
- Must maintain punctual and regular attendance
- HS Diploma/GED and in-depth knowledge of call center processes and procedures
- Two years of customer service or sales experience, preferably in a financial setting, is required
- MS Word and Excel
- Ability to fluently speak English and Spanish is preferred
27
Call Center Specialist Resume Examples & Samples
- Minimum of 2 years of experience in human/social services, customer or client services, call center or other types of experience with heavy customer/client contact required
- Ability to type 40 words per minute and to create grammatically correct responses without spelling errors
- Must have casework skills or experience in the delivery of social or casework services
- Preferred: Experience with American Red Cross programs and services or other similar social services; Knowledge of casework, counseling, social work or other related field; familiarity with military culture, regulations and protocol
28
Call Center Specialist Resume Examples & Samples
- Greet customers on the telephone professionally and promptly
- Respond to phone or email inquiries of a specific or general nature
- Determine appropriate response or direction for a caller
- Resolve problems within given authority
- Perform various operation background duties, such as processing account balance or transfer requests, stop payment orders, change of address and other customer requests or authorizations
- Participate in special department projects
- Research requested information related to customer inquiries/questions using available resources
- Handle and resolve customer complaints in accordance with Bank policy and procedure
- Route calls to appropriate resources, if needed
- Conduct follow-up calls with customers on items not able to resolve on initial call
- Complete call logs in efficient and timely manner
- Perform duties under general direction of Assistant Call Center Manager
- Maintain good attendance and punctuality to work
- Knowledge of PC technology
- Knowledge of Online Banking software functionality
- Ability to use telephone technology effectively
- Ability to troubleshoot and resolve routine customer issues
- Ability to work well with others on the team
- Ability to adhere to bank policies and procedures
- Knowledge of Internet terms, access, and usage
- Equipment Used in Job Performance/Working Environment
- Telephone with headset
- Multi-functional device (copy, fax, scan)
- 10-key calculator
- Ability to work some Saturdays
- Ability to work additional hours/shifts as needed
- Minimum 6 months experience with PCs, typing and the Internet
- Six (6) months experience in customer service preferred
29
Call Center Specialist Resume Examples & Samples
- Responds with independent discernment to inbound and outbound phone contacts, social media contacts, and other contacts
- Communicates FOF orthodoxy using proto responses with personalization for the pre-determined ministry KMI’s and priorities
- Communicates in complex emotional situations, accountable for legal & ethical boundaries in response
- Creates quality responses within production goals with excellent verbal and written skills in the “Focus Style”
- Creates original writings for Social Media responses, including blogs, Facebook
- Enters data in the transactional data entry systems
- Sets up accounts, maintains account information, merges and cleans up accounts, and verifies account information
- Adds appropriate codes to accounts, communication records
- Processes resource, subscription, in both primary and second party accounts
- Processes different payment types within the Studio Enterprise system of record
- Sends appropriate system responses to primary and second party accounts with appropriate personalization
- Edits transactions when appropriate
- Searches for and applies procedures for all response types using the current knowledge management database (InFocus)
- Navigates many databases at the same time while conversing with constituent
- Embodies empowerment, self-confidence, nimbleness, faithfulness and intentionality in all work tasks as assigned
- Sitting for extended periods of time
- Ability to work early and evening shifts between 6AM-8PM
- Ability to view dual computer monitor screens for entirety of assigned shift
- Ability to speak, hear and see clearly
- Ability to answer telephone and hear clearly for 50% of the time or more
- Ability to maneuver multiple computer applications (Microsoft Office Suite, etc.)
- Excellent, high quality customer service / hospitality skills
- Strong discernment skills and good common sense reasoning
- Ability to learn, memorize, and create personalized phone scripts
- Ability to discern when prayer is needed and to pray when asked according to guidelines
- Associate’s degree or two years of college preferred
- 2-4 years of Customer Service or related experience preferred
- Knowledgeable in Social Media venues
30
Call Center Specialist Resume Examples & Samples
- Strong Interpersonal Skills
- Results oriented
- Excellent communication skills and demonstrates the ability to anticipate the needs of the callers, build rapport with each customer, ask probing questions and understand how to create a best-in-class client experience and resolve customer requests on the first contact
- Adapt to changes in the market, industry or company policies and business conditions
- Balance time effectiveness and efficiency to ensure our department meets expected service levels
- Meet the established goals and objectives; customer experience, first contact resolution, call quality and call handling time. Additionally, becoming an internal stakeholder in the future of our organization through making suggestions and participating in the process to continually improve the way we provide customer service
- Solid technical skills. Efficiently navigate through systems / websites to maximize time to respond and resolve the service requests of policy owners, general agents, producers, and field personnel maintaining ownership and accountability until completed, or within established turnaround times
- Fluent in Spanish (read, write, speak)
- Proficiency with Microsoft Office Suite
- High School Diploma (or GED
- Authorized to work in the US without sponsorship
- Experience with financial products, hospitality or retail sales with a high degree of direct customer contact is a plus!
31
Call Center Specialist Resume Examples & Samples
- Typically requires extensive knowledge of job functions or a specific skill within the realm of non-exempt type work
- Applies detailed knowledge of products, processes and people
- Regularly adapts current PC applications, procedures, techniques, tools, materials and/or equipment to meet business needs
- Often participates in more complex projects or assignments
- May act in lead role and provide assistance or training to less experienced individuals
- Help coach peers on where find information and following procedures
- Tracking Helpline calls in the database
- Point of contact for escalated issues and resolution
- Help identify and problem solve of knowledge gaps in department/function
- Customer Service & Support Customer Education Complex Problem Resolution Maintain and/or expand existing business System navigation & transaction processing Communicate to customers via alternate methods e.g. chat, email Mentoring associates
- Must be in good performance and attendance standing
- Received a rating of CP or higher on year end PEP for 2016
- Superior customer service and problem resolution skills
- Ability to handle multiple requests and work collaboratively with other areas of MMUS Operations
- Must be willing to spend a minimum of 1 year as part of the Sr. CSA team
- Individual typically has at least 2 years of related experience
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Call Center Specialist Usig / Life Resume Examples & Samples
- Performs a variety of duties requiring specific job skills
- Limited authority to make decisions that go beyond established expectations and guidelines
- For technical jobs, structured analysis and interpretations are required
- Applies basic PC skills
- Typically has at least 2+ yrs of related experience
- Proficiency with Microsoft Office Suite Preferred Qualifications
- Excellent written, verbal, active listening and interpersonal skills required
- Able to work in a fast paced, metric driven environment with proficiency in multitasking and navigating multiple systems and windows Annualized Compensation Annualized compensation starts at $35,000 plus annual bonus) depending on experience
33
Call Center Specialist Resume Examples & Samples
- Basic knowledge of therapeutic diets
- Familiarity with the fundamental operation of a hospital kitchen
- Associates degree in food service science and nutrition or related field
- One (1) year experience in a health care facility food service operation
34
Call Center Specialist Resume Examples & Samples
- Minimum of 1 year previous related Call Center experience
- Minimum 2 year customer service experience
- Demonstrates problem solving ability by using good judgment and applying these skills to ensure customers' expectations are met
- Ability to work under pressure, demonstrate computer skills and be able to multi-task between multiple systems during calls
- Ability to train new/current employees
- Have excellent communication skills with the ability to communicate clearly both verbally and written
- Be a self-starter who takes initiative, is accountable and requires minimal direction and supervision
- Possess the personal characteristics of professionalism, credibility, commitment to high standards, innovation and accountability
35
Customer Operations / Call Center Specialist Resume Examples & Samples
- Bachelor's degree in accounting, business, finance or other business-related field
- 6+ years of relevant consulting or industry experience
- 2+ years in a technical or functional lead role
- Experience mentoring and coaching others
- Proven leadership skills demonstrating strong judgment, problem-solving, and decision-making abilities
- Experience managing senior-level client relationships
- Experience presenting to clients or other decision makers to present and sell ideas to various audiences (technical and non-technical)
- Pre-sales, proposal, and RFP experience
- Ability to obtain and maintain the required Security Clearance for this role
36
Bill Review Call Center Specialist Resume Examples & Samples
- Ability to learn and apply basic medical terminology
- Minimum one (1) year of Customer Service experience
- Two (2) years experience in Workers’ Compensation
- Two (2) years experience in a medical setting
- Six (6) months experience in Bill Review Department
- Understanding of State rulings and regulations as relating to Workers’ Compensation
- Demonstrate the ability to work both individually and in a team environment
- Set an example of courtesy and professionalism for all co-workers and customers
- Demonstrate professional attitude and communication at all times with coworkers
- Adhere to the Bill Review Department Dependability guidelines
37
Medical Call Center Specialist Graduate RN Resume Examples & Samples
- Conducts calls with patients, reviews the case file and completes a medical interview to obtain the required information as designated by the TeleMed interview system
- The CIS has a focus on providing an excellent customer service experience to all patients, acting as an advocate for them by providing information about preventative care available through their insurance carrier
- Responsible for following defined policies, procedures and standards for professional conduct, the CIS must perform within Quality standards to ensure consistent, accurate, professional patient interactions
- Acts in compliance with all HIPAA guidelines and standards of care in patient interactions. Uses good judgment, tact and compassion to handle the delicacy of exchanging personal health information and the nature of sensitive medical information
- Maintains a consistent knowledge of all Client programs which he/she has been trained on. Willingly accepts additional training to expand skills to become capable of servicing a higher number of patients across varying client programs
- Accepts responsibility for actions and executes transactions with the knowledge that every interview is confidential and information obtained requires extreme accuracy as the information collected generates legal documents which are filed with the insurance carrier
- Must have completed a degree or diploma in an approved accredited program as a Medical Doctor (MD), Registered Nurse or Licensed Practical Nurse
- Must have strong customer service skills
- Medical Terminology is required
- Typing 25 wpm
- Proficient with Computers/Internet
- Strong oral communication skills
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Health Care Call Center Specialist Resume Examples & Samples
- Uses a consultative approach supported by medical knowledge and defined policies and procedures to uncover and collect information regarding conditions, treatment, medication usage, recovery etc
- Focus on providing an excellent customer service experience to all patients, acting as an advocate for them by providing information about preventative care available through their insurance carrier
- Acts as a courteous, professional medical representative and customer advocate to obtain necessary information, document collected information efficiently and credibly to ensure a complete and accurate medical interview is completed and filed with the insurance carrier. Demonstrates empathy and compassion when needed
- Must have completed a degree or technical certification in an approved US Board of Education/International equivalent accredited program in the following fields
39
Call Center Specialist Resume Examples & Samples
- Hours of Operation: 6:30am-3:00pm PST (7:30am-4:00pm MST during daylight savings) Hours of Operation are 8-6 EST hours of work are determined by performance scheduling; start times can be anywhere from 7:45-9:30 EST
- Strong interpersonal skills. Draw on excellent communication skills and demonstrating the ability to anticipate the needs of the callers, build rapport with each customer, asking probing questions and understanding how to create a best-in-class client
- Experience and resolving customer requests on the first contact
- Strong learning agility. The ability to adapt to changes in the market, industry or company policies and business conditions
- Results oriented. Balance time effectiveness and efficiency to ensure our department meets expected service levels
- Multitasking to meet the established goals and objectives; customer experience, first contact resolution, call quality and
- Call handling time. Additionally, becoming an internal stakeholder in the future of our organization through making suggestions and participating in the process to continually improve the way we provide customer service
- Solid technical skills. Having the ability to efficiently navigate through systems / websites to maximize time to respond and resolve the service requests by maintaining ownership and accountability until completed, or within established turnaround times
- HS Diploma (or GED)
- Ability to work overtime, as needed
- Candidates must be authorized to work in the United States without sponsorship
- Ability to successfully pass pre-employment assessments
- Ability to work in a fast paced, metrics driven environment with proficiency in multitasking and navigating multiple systems
- 2 or 4 year College degree
- 1+ year(s) of experience in an office, call center, or phone support setting preferred
- Experience with financial services, retirement planning, and/or financial products
- Current FINRA Series 7 license preferred
40
Call Center Specialist Resume Examples & Samples
- Follows general instructions or procedures
- Makes decisions that impact accuracy of data, utilization of equipment, and/or quality of output which ultimately impact cost/ revenue
- The ability to adapt to changes in the market, industry or company policies and business conditions
- Authorized to work in the U.S without sponsorship
- Experience with Life insurance services, financial products, hospitability or retail sales with a high degree of direct customer contact
- Able to work in a fast paced, metric driven environment with proficiency in multitasking and navigating multiple systems and windows
41
Call Center Specialist Work From Home Resume Examples & Samples
- Draw on excellent communication skills and demonstrating the ability to anticipate the needs of the callers, build rapport with each customer, asking probing questions and understanding how to create a best-in-class client experience and resolving customer requests on the first contact
- Strong learning agility
- High School Diploma (or GED)
- Availability to work any shift within the operating hours 8am-8pm and over time as required
- Must have the ability to work from home after onsite training concludes in the Springfield, MA office. Training will be 8 weeks with an additional 4 weeks of working onsite. Once this concludes, applicants will work remotely. Work at home requirements are
- Experience with Life insurance services, financial products, hospitality or retail sales with a high degree of direct customer contact
- Solid technical skills. Having the ability to efficiently navigate through systems / websites to maximize time to respond and resolve the service requests of policy owners, general agents, producers, and field personnel maintaining ownership and accountability until completed, or within established turnaround times
42
Call Center Specialist, Per Diem Resume Examples & Samples
- Previous directly related Call Center and Front Desk experience in a large complex Healthcare setting
- IDX, PCIS and EPIC trained
- Experience with patient check-in and cash handling
- Demonstrated experience updating Registration
- Possess demonstrated computer skills and be able to work between multiple systems during calls
- Bilingual English/Spanish required
- Possess demonstrated problem solving ability by using good judgment and applying these skills to assist customers and ensure customers' expectations are met
- Call Center experience
- Ortho practice experience
43
Call Center Specialist Resume Examples & Samples
- Provides primary service contact with registered representatives
- Conducts research and contacts appropriate resources to obtain valid information
- Consults with appropriate resources to identify action required in accordance with corporate compliance and regulatory requirements
- Ability to provide professional, accurate, prompt service to registered representatives & customers, offering respect, courtesy, and a sense of urgency at all times
- Establishes rapport in servicing agencies requiring increasing sensitivity to meet their complex needs and/or high volume
- Able to provide exceptional service required for administration of special, complex, and/or unique situations
- Able to maintain uniformity and consistency in decision-making process
- Is a subject matter expert in one or more lines of business and is willing to expand knowledge of other areas of business
- Fosters an atmosphere where differing ideas and opinions are welcome and can be discussed
- College degree and/or equivalent customer service / call center experience preferred
- Results driven and detail oriented with strong problem solving and analytical skills
- Ability to work well independently, as well as contribute to a positive team environment
- Aptitude to multi-task and take on additional assignments/projects as warranted
- Innovative – demonstrates ability to analyze current processes and make suggestions for improvement
- Ability to efficiently navigate through systems/website to maximize time with callers
- Excellent written, verbal, listening and interpersonal skills required
- Knowledge of Microsoft Office Products with strong keyboarding skills
- Fluency in Spanish (read, write, speak)
- Able to work in a fast paced, metric driven environment with proficiency in multitasking and navigating multiple systems and windows Annualized Compensation Annualized compensation starts at $36,000 up to $39,000 (plus annual bonus) depending on experience
44
Call Center Specialist Resume Examples & Samples
- Knowledge of third-party payors including federal, state and private health plans
- Strong written, verbal, and interpersonal communication skills
- Possess good judgment and decision making skills
- Minimum two (2) years customer service
- One (1) year of Healthcare experience
45
Call Center Specialist, Per Diem Resume Examples & Samples
- Three (3) years of relevant experience
- High level customer service skills
- Critical thinking skills and ability to multi-task
46
Call Center Specialist Resume Examples & Samples
- Must possess a basic knowledge of therapeutic diets
- Should be familiar with the fundamental operation of a hospital kitchen and be able to communicate effectively
- One year experience in a health care facility food service operation
47
Call Center Specialist Resume Examples & Samples
- Maintains desk directories, on-call list, reference guides and other associated reference materials
- Operates beeper and paging system to contact personnel and code team
- Communicates codes, alerts, drills and other announcements according to established policies and protocols, including disaster management plans
- Answers, transfers, locates and directs calls to the appropriate locations. Places local and long distance calls. Utilizes overhead PA paging system to contact or locate physicians and staff personnel for outside calls. Screens and filters calls for departments
- Initiates alpha and digital pages and pages via the hospital PA system. Handles requests to place phone numbers on 'Do Not Disturb' (DND) for patients and staff. Utilizes web-based alpha messaging system on PC to page or locate staff members for outside calls
- Maintains daily call schedules for select hospital departments and call rotation. Logs normal daily activity, scheduling changes and emergency events in a PBX pass down log to include credit card and language line services
- Monitors and initiates communication in the form of PA announcements, alpha pages and alerts for emergency protocols and procedures via hospital emergency number, as well as, monitors Fire, Gas, Code Blue & Code Gray alarms panels, scrolling marquees
- May be required to be "on-call."
- High school diploma or equivalent is required
- One (1) year of telephone console experience in a high traffic clinical call center environment is preferred
48
Call Center Specialist Resume Examples & Samples
- Responsible for scheduling and coordinating appointments and makes calendar changes for the Advising teams at all campuses
- Exhibits flexibility, sensitivity, and respect, maintaining a working relationship with all team members
- Answers and disposes of all incoming telephone calls via appropriate transfer, answer FAQ, taking a message, or follow-up and return call
- Responsible for specific projects/programs which may involve planning and coordinating work, analyzing data, and preparing reports
- Maintains, processes, and manipulates data on a personal computer/mainframe using word processing, data base, and spreadsheet software
- Tabulates and reports calls; makes and reports appointment confirmation calls
- Operates multi-line phone switchboard and contact center application
- When applicable: Sells the University to qualified prospects who will start, stay and exceed; secures the admissions application and sets follow-up appointment with an Admissions Representative
- Performs work of a confidential nature
- Attends and participates in development programs; assists in training other employees as needed; maintains certification where applicable and continues to improve skills
- Exhibits professional demeanor at all times while representing the University
- Provides GREAT customer service, anticipating and exceeding the needs of our customers
- High School Diploma required. Relevant college coursework and/or a Bachelor's Degree preferred
- Sales skills/sales experience preferred
- Demonstrated phone communication and phone equipment skills
- Ability to process large amounts of information quickly in a fast-paced environment
- Demonstrated ability to work accurately and effectively with computerized data systems
- Demonstrated ability to work effectively with people of diverse backgrounds and promote a positive working environment, spirit of cooperation and positive reactions to change and conflict resolution
- Excellent interpersonal, communication and presentation skills, both written and oral which transcend diverse audiences
- Ability to communicate effectively and relate well to students, parents, faculty, staff, and others while maintaining appropriate confidentiality
- Demonstrated motivational and problem solving capabilities with a high degree of integrity, ethics, and dedication to the mission of the University
- Business office environment. Prolonged sitting and standing. Use of personal computer and telephone (eye and hand strain). Some travel between locations required (own transportation).Regularlifting requirements less than 10 pounds, occasional lifting up to 25
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Call Center Specialist Resume Examples & Samples
- Commercial Insurance Policy and Credentialing experience and Medical billing experience
- Excellent writing skills, including ability to compose reports, business correspondence, and procedure manuals
- Proven ability to effectively present information and respond to questions from leadership, clients and customers
- Ability to manage time effectively in a fast paced environment
- Knowledge of MS Windows, Excel and Word preferred
- Experience in help desk or call center environment, including application support, performance management and reporting
- Experience in health & human services
- Experience in commercial insurance and Medicaid billing experience in service provision and claim billing
- Bachelors degree is required
50
Call Center Specialist Resume Examples & Samples
- Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures and governmental regulations
- Bilingual (Spanish) a plus
- 2+ years experience in providing customer service via telephone, preferably in an automated system environment
- Experience in service provision and claim billing
51
Call Center Specialist Resume Examples & Samples
- Answers, transfers, locates and directs calls to the appropriate locations
- Places local and long distance calls
- Utilizes overhead PA paging system to contact or locate physicians and staff personnel for outside calls
- Screens and filters calls for departments
- Initiates alpha and digital pages and pages via the hospital PA system. Handles requests to place phone numbers on 'Do Not Disturb' (DND) for patients and staff
- Utilizes web-based alpha messaging system on PC to page or locate staff members for outside calls
- Maintains daily call schedules for select hospital departments and call rotation
- Logs normal daily activity, scheduling changes and emergency events in a PBX pass down log to include credit card and language line services
52
Call Center Specialist Resume Examples & Samples
- Speak with customers by phone concerning orders, returns, shipments and products
- Receive and enter phone and fax orders
- Up-sell products when the opportunity presents
- Follow process/procedures set forth by each call center client
- Call customers when necessary to advise shipments delay and/or information necessary to process orders
- Initiate tracers with carriers
- Make changes to or cancel orders/backorders
- Initiate orders for replacements parts and/or for correcting errors (shortages, wrong item shipped, etc.)
- Initiate file maintenance for corrections to computer's customer file
- Fill out forms, determine changes for service requested
- Solicit sale of new or additional services
- Handle irate customers in a professional manner
- Obtain customer feedback information
- Complete any additional tasks or responsibilities that management assigns
- Must have knowledge of customer service principles and practices, ability to type, internet/e-mail efficiency
53
Call Center Specialist / Financial Rep Resume Examples & Samples
- 1-2 years of hospital admissions, central business office or call center experience required
- Associate's degree in applicable field (Business Administration, etc.) or two year's coursework towards a Bachelor's degree may be substituted for experience requirements
- Strong interpersonal communication, documentation skills required
- Must have true customer service oriented work style. Strong customer service skills and the ability to multi-task in a fast paced environment required
- Knowledge of healthcare insurance and managed care preferred
- Ability to coordinate accurate patient data to determine financial obligation and collect insurance co-pay, co-insurance, and self-pay deposits from patients over the phone
- Ability to maintain daily productivity goals and key performance indicators required
54
Credit Call Center Specialist Resume Examples & Samples
- Provide excellent customer service to all Credit Department customers by providing them a single point of contact within the department to report problems and concerns
- Make and receive phone calls related to customers issues involving all internal cards that Kwik Trip has to offer
- Process Kwik Card payments and adjustment to accounts
- Printing of cards and mailings
- Updating accounts and training new hires on various tasks
- Minimum of 1 year in a related industry
- Knowledge of AS400 and Microsoft Office Products
- Knowledge of accounting and credit card terms
- Ability to work well alone and as part of a team
- Strong interpersonal, written and oral communications skills
- Skill in operating a fax machine, copy machine, scanner, and calculator
- Ability to support and meet department deadlines
55
Annuity Call Center Specialist Resume Examples & Samples
- Applies knowledge to handle many problems independently but seeks guidance in highly complex situations
- Multitasking to meet the established goals and objectives; customer experience, first contact resolution, call quality and call handling time. Additionally, becoming an internal stakeholder in the future of our organization through making suggestions and participating in the process to continually improve the way we provide customer service
- Experience with Annuity services, financial products, hospitality or retail sales with a high degree of direct customer contact
56
Call Center Specialist Resume Examples & Samples
- Three (3) years of related experience
- Experience using EPIC scheduling system
- Answering multi-line phone system in Ambulatory environment
