Call Center Representative Resume Samples

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Guide the recruiter to the conclusion that you are the best candidate for the call center representative job. It’s actually very simple. Tailor your resume by picking relevant responsibilities from the examples below and then add your accomplishments. This way, you can position yourself in the best way to get hired.

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K Jast

Kamron

Jast

90398 Mckenna Keys

Chicago

+1 (555) 362 7333

90398 Mckenna Keys

Chicago

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p +1 (555) 362 7333

Experience Experience

Philadelphia, PA

Call Center Representative

Philadelphia, PA

Kreiger, Wiegand and Trantow

Philadelphia, PA

Call Center Representative

Assists candidates to create candidate profile in company Applicant Tracking System (“ATS”), resetting passwords, and providing guidance
Cooperate with co-workers and management while working toward department goals
Use current systems to research adjustments, medical record submissions, website inquiries, and provider concerns as directed by the Team Manager
Answer provider calls by assisting them with questions regarding payment methodology, adjustments, claim adjudication, and other billing problems
Providing company and product information following defined policies and procedures to provide a consistent level of excellent customer service
Establishes a working relationship with hospital and other key accounts to maintain strong rapport and service levels
Train and assist in the development of new hires

New York, NY

Senior Call Center Representative

New York, NY

Hansen, Schmeler and Gulgowski

New York, NY

Senior Call Center Representative

Assist in catastrophe management to include emergency activations and in-activations, contractor coverage and capacity management
Provide second level support for business support tools including time accounting, project and client financials, and internal e-learning
Follow bank established guidelines regarding customer service and delivers excellent customer service in accordance with Valley’s mission statement
Good time management abilities
Provide backup support for frontline teams based on inbound volume
Develop referrals from prospects calling to inquire on bank products and services
Effectively work independently with little or no direct supervision to meet team and individual metrics

present

San Francisco, CA

Call Center Representative Intermediate

San Francisco, CA

Herzog Inc

present

San Francisco, CA

Call Center Representative Intermediate

present

Assist in coordinating and distributing Call Center work over other Call Center staff
Demonstrate customer excellence in answering incoming phones and retrieval of voicemail messages
Schedule patient appointments and procedures in a timely and accurate manner, and inform patients of any necessary preparation in accordance with established guidelines
Initiate, route and follow-up on correspondence with clinicians regarding patient information, including efficient use of the electronic health record system in-boxes
Request and obtain accurate and timely health records from outside providers to support continuity of care
Prepare patient itineraries and assemble and mail patient information packets
Efficiently perform general office duties, including faxing, imaging documents, mail sorting and delivery

Education Education

Bachelor’s Degree in Accuracy

Oregon State University

Bachelor’s Degree in Accuracy

Skills Skills

Applicants with experience that demonstrate attention to detail, ability to communicate with a diverse range of customers and an ability to learn on the job
Computer proficiency and ability to learn new applications quickly
Strong understanding of data entry and the ability to integrate multiple applications of hospital information systems
Ability to defuse situations and resolve problems quickly and accurately
Ability and history of interacting well with team members and customers in a professional manner while maintaining a safe work environment
Ability to multi-task and handle multiple priorities and changes with professionalism
Strong verbal communication skills with the ability to listen, persuade, negotiate and obtain resolution
Fluent in conversational English and ability to proficiently read and write English
Basic knowledge of PC applications
Basic computer knowledge

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Call Center Representative Resume Examples & Samples

Provides support to all processes as needed
Manage inbound and outbound telephone interactions and provide consistent, exceptional service. Inquiries generally include: account information, questions on products, process and procedures and other related account issues. Be available to process administrative inquiries in-between calls
Execute: Account Set Up, Non-Financial Updates and Financial Trades
Resolves issues within the section
Demonstrates Shared Responsibilities Day-to-Day Responsibilities and
Must be available between the hours of 4:30pm-12:30am (Mon- Fri)
Be flexible with overtime, especially during the RSP Season Jan - Apr - Daily attendance is paramount
Be punctual and adhere to scheduled shift
Executes the client's instructions within the corporate/departmental quality and quantity standards
Ensures that client's instruction documentation meets the corporate and dealer requirements
Ensures the confidentiality (CISP) of client accounts
Always be compliant on every inbound and outbound call to manage risk, i.e. perform security checks on every call - Be courteous and friendly on the phones
Display professionalism (Language and Attire)
Deal with account issues immediately
Manage outstanding items in a timely manner - Offer reasonable time frames and deliver on promises to clients
Be available to customers
Maintain a professional workspace
Read and respond to emails and voicemails frequently
Attend mandatory phone coaching on weekly basis - Work on special projects between calls as assigned
Complete daily work on rejected documents in between calls
Previous Call Centre experience preferred
Previous Mutual Fund of Financial Industry knowledge preferred

Resort Call Center Representative Resume Examples & Samples

Preferably with previous work experience in Hotel, customer services, or tourism industry
Preferably with tertiary education qualification from Hotel, Hospitality or Tourism Management courses
Preferably with computer skills and knowledge in Microsoft Office applications (Word, Excel, PowerPoint) and Chinese word processing

Call Center Representative Resume Examples & Samples

Perform required tasks and validation steps to ensure production of timely and accurate employee payments, transfer of funds (EFT) and delivery of appropriate reports and related files for assigned Clients
Conduct timely and accurate processing of cyclical events including month end, quarter end, and year end related activities
Act as day-to-day liaison with Client designated contact(s) for payroll related processing events and system processing inquiries ensuring timely review and resolution of issues
Ensure ADP performs payroll services based on client requirements while validating that ADP meets required statutory obligations
Monitor and report on payroll performance metrics related to assigned clients
Participate in testing and validation as required for product updates and cyclical processing events (such as year end processing)
Consistently seek to maintain the integrity of client and employee data
Maintain and adhere to quality controls throughout the payroll process as defined by ADP and Client
Maintain client payroll procedure manuals and business process documents, as required

Call Center Representative Resume Examples & Samples

2+ years of Customer Service experience; 1+ year of Sales or Telemarketing experience
Solid problem solving and time management skills
Bilingual (English and Spanish
Experience with live chat and social media

Call Center Representative Resume Examples & Samples

High school Diploma/GED
2-4 years of customer service experience
Passion for helping people
College degree
1 year of sales or telemarketing experience
Call Center and/or Banking experience

Call Center Representative Resume Examples & Samples

2+ years of extensive Inbound Call Center experience
Foreign language skills
Call Center and/or Healthcare experience

Assoc Technical Call Center Representative Resume Examples & Samples

Projects an attitude of service, empathy, and patience to all customers under all circumstances and ensures caller understands and has complete information
Listens carefully and attentively to identify & understand concerns and anticipates callers’ needs
Promptly and accurately addresses caller’s inquiries using various administrative systems
Utilizes various resources (computer systems, published materials, websites) to assess the situation to determine an appropriate course of action
Listens to customers’ and internal stakeholders’ needs and is proactive in delivering 100% satisfaction
Maintains quality service by following policies and procedures
Uses computerized systems for tracking calls, information gathering, timekeeping and troubleshooting
Provides program and technical support and troubleshooting via phone
Works assigned shift within 8:00 a.m. - 8:00 p.m. Monday through Friday hours of operation. Shifts may also be assigned on Saturdays when test administrations are being held
General knowledge of and basic experience with computer networking and communication
Demonstrates technical understanding of PC/Mac operating systems and web technology
Background in the following applications and services: Microsoft Office Suites, email programs (Outlook, Hotmail), internet tools such as browsers (IE, Netscape, Firefox, Safari, etc), internet service providers (AOL, MSN, Comcast, AT&T, etc), computer operating systems (Windows and Mac) and some PC hardware skills
Good troubleshooting and listening skills to facilitate problem solving with customers and colleagues
Able to communicate and respond to customer inquiries both verbally and in writing
Demonstrates proven success with attention to detail and accuracy when providing information to customers
Working knowledge and proven success with Microsoft Word, Excel and able to easily navigate in a windows environment
Previous success in a call center or customer service role
Experience with call tracking software preferred

Call Center Representative Resume Examples & Samples

Speaks with clients regarding service request or problems; documents, evaluates and resolves customer’s inquiries
Represent AEGON with professional pride to internal and external customers
Up to 1 year experience with call center or customer service experience/training
Ability to consistently complete work within standard time frames set by department
Ability to work independently and seek additional opportunities when able
Ability to work in a team environment to develop integrity, trust and respect of coworkers at all levels
General understanding of life and annuity products a plus

Intermediate Call Center Representative Resume Examples & Samples

Excellent customer relations skills with an emphasis on maintaining customer loyalty, resolving customer complaints and creating positive, memorable customer experiences
FINRA Series 6 license (may be obtained within the training period)
Research and problem solving skills in order to surface an issue, analyze it and implement the most effective corrective action
The ability to work well under stress and high call volumes
The ability to interpret contracts and plan documents to educate customers

Call Center Representative Resume Examples & Samples

Prior customer service experience and/or training
Fundamental computer knowledge and ability to maneuver within windows applications
Basic understanding of Microsoft office suite; specifically Word and Excel
Prior call center or contact center experience and/or training
Experience working within a computer mainframe
Skills Advantage Work Ready Certificate

Call Center Representative Resume Examples & Samples

Citigroup services a variety of clients approximately 40 in total
Manage inbound telephone interactions and provide consistent, exceptional service. Inquiries generally include: account information, questions on products, process and procedures and other related account issue
Manage Outbound telephone NIGO interactions , Provide Consistent, exceptional service
Previous Call Centre experience
Previous financial industry experience
Education: High School diploma or GED required: College and University degree preferred
Excellent verbal and written communication (English, French / Cantonese if applicable)
Microsoft Office/ Outlook/ Window 7
Competent in multiple computer applications
Demonstrates the ability to identify and resolve problems

Assoc Call Center Representative Resume Examples & Samples

Identifies customer needs and expectations
Responsible for promptly and accurately addressing customer inquiries using various systems and resources (computer systems, published materials and websites)
Serve as primary contact for inbound customer issues. Escalate more technical product-related issues to the proper Product Support department
Pleasant, friendly and has good telephone etiquette and written communication skills
Comfortable answering questions over the phone or via e-mail & chat
Able to work independently within specific time constraints; problem solve and multi task
Prior experience working with the public in a customer service oriented role

Call Center Representative Resume Examples & Samples

2+ years of experience in Customer Service role
Post-High School education/training or equivalent combination of education and experience
Previous experience with Accounting, Reconciliations, Accounts Receivables, etc
Solid quantitative and analytical skills
Previous experience with Healthcare/Insurance systems

Call Center Representative Resume Examples & Samples

Minimum 6 months Walt Disney World experience
Previous Call Center experience
Previous Walt Disney World Resort Front Desk/Guest Services experience

Call Center Representative Resume Examples & Samples

2-4 years in a customer service role
Prior experience in telemarketing and/or sales
Banking knowledge

Call Center Representative Resume Examples & Samples

Inputs data into software within required deadlines accurately
Record necessary changes/updates as appropriate
Ensure that all internal controls and procedures are followed
Research, communicate and accurately resolve basic customer service needs according to the commitments and standards set forth by the department
Comply with department processes, procedures and/or programs
Execute administrative duties as assigned
Additional responsibilities as assigned
High School Diploma or GED required; Associate’s Degree in Business, Communications or a related field preferred
1 year of relevant work experience
Bilingual preferred (English and Spanish preferred)
Ability to work in a team environment as well as independently
Proficient use of applicable technology

Call Center Representative Resume Examples & Samples

Computer proficiency
Prior experience in a call center or healthcare industry
Prior experience with EPIC
Foreign Language skills

Call Center Representative Resume Examples & Samples

1-2 years customer service or sales experience
Strong organizational and excellent follow up skills
Detail-oriented with the ability to multitask
Light sales skills
General Computer skills, including knowledge of Microsoft Office applications
Able to flexibly and positively respond to changes in workflow, work volume, coverage requirements and interruptions

Call Center Representative Resume Examples & Samples

High School Degree or equivalent
Prior experience in a call center or customer service role within the health insurance industry
Ability to work in a high pressure, fast-paced environment
Sharp investigative and analytical skills
Some college experience
Knowledge of Medical terminology and medical billing coding

Intermediate Call Center Representative Resume Examples & Samples

Provides information on a variety of complex customer service issues regarding retirement products and/or transactions focusing on customer satisfaction, quality and efficiency
Educates customers on product and investment alternatives and provides guidance as it relates to retirement planning
Speaks with clients regarding service request or problems; documents, evaluates and resolves customer inquiries
Function within a team based environment and actively participate in department goals
Make recommendations for improvements in productivity or quality of services
FINRA Series 6 license (may be obtained during new hire training)

Call Center Representative Resume Examples & Samples

Assists plan participants with setting up and creating an investment strategy for retirement
Educates customers on plan/contract provisions, fund performance and administrative services
Provide guidance to plan participants with transfer allocation changes and loan transactions
Routinely identify and act upon asset retention and gathering opportunities
Utilize and gain proficiency with automated workflow system and other computer programs used in department
Strong communication skills and the ability to explain complex issues in a clear and concise manner
Financial Services experience

Evening Call Center Representative Resume Examples & Samples

Answers incoming phone calls
Previous switchboard experience is a MUST
Good communication skills both written and verbal
Must meet MileOne hirig critera which includes a drug and background check

Call Center Representative Resume Examples & Samples

Up to 1 year experience with call center or customer service experience/training preferred
Skills Advantage Work Ready Certificate, Optional
Fundamental computer knowledge and maneuverability within window applications. Basic understanding of Microsoft office suite, specifically Word and Excel. Experience working within a computer mainframe a plus

Medical Call Center Representative Resume Examples & Samples

1-2 years of experience in health plans or customer service
Comfortable working in a busy environment
Experience with Health Insurance
Experience with Medicare

Call Center Representative / Switchboard Resume Examples & Samples

Directs caller to appropriate department or individual or takes a thorough message
Assists with clerical duties as requested
Maintains a professional appearance

Call Center Representative Resume Examples & Samples

Prior experience with Microsoft Products
Personable phone manner
Prior experience doing phone customer service work in the healthcare industry

Call Center Representative Resume Examples & Samples

Strong telephone soft skills gained from prior customer/patient experience in a similar call center role
Previous experience using EPIC
Proficiency with computer platforms and applications
Some college coursework
Associate's or Bachelor's Degree
2+ years of previous experience working in an inbound call center environment

Call Center Representative Resume Examples & Samples

Ability to answer medical questions
Prior experience within a call center
Compassionate and empathetic

Call Center Representative Resume Examples & Samples

Proficient with office equipment such as printer, copier, fax, scanner, etc
Commitment to guard Protected Health Information and adhere to HIPAA guidelines
Healthcare Call Center experience
Healthcare background

Call Center Representative Resume Examples & Samples

Proactive outreach to retain customers and maintain high level of customer satisfaction
Work as a part of a unique, customer centric team
Put yourself in the customer’s shoes and do what it takes to turn bad experiences into great ones
Educate customers on the specifics of our service and how to make the most out of their membership
1 year+ experience in a call center or customer service team

Call Center Representative Resume Examples & Samples

1 year of related experience
Proficiency with computer platforms and applications, particularly Microsoft Excel
Knowledge of Unity 23, Mysis and HHC Advantage

Customer Service Call Center Representative Resume Examples & Samples

Performing a variety of transactions on the customer’s behalf such as: funds transfers, stop payments, debit card increases, address changes and check orders
Opening and processing all types of consumer deposit accounts over the telephone and through internet applications and taking consumer loan applications over the phone
Suggesting appropriate products and services to existing and prospective customers and cross-sells other bank services such as Visa Credit Cards

Call Center Representative Resume Examples & Samples

1+ year of relevant work experience
3+ years of relevant work experience and/or a Bachelor's Degree
Prior Healthcare or Service experience

Call Center Representative Resume Examples & Samples

Prior call center and telemarketing, inside sales, or customer retention experience
Must be computer proficient in MS Office
Previous experience in sales

Call Center Representative Resume Examples & Samples

Answer incoming calls from customers, document all necessary information and take comprehensive notes regarding calls
Enter and process customer orders and requests in an accurate, timely and efficient manner
Must meet or exceed quality metrics and customer expectations
Use excellent communication and customer service skills to provide customers with accurate, consistent, and timely responses
1-3 years of experience in customer service in a call center environment
Ability to research and analyze data effectively
Strong computer skills including proficiency with Microsoft Word, Excel, PowerPoint, Access, Outlook, and web-browsers

Customer Support Call Center Representative Resume Examples & Samples

Compose emails in response to dealer and service center inquiries
Correspond in a professional and courteous manner
Convey excellent telephone, written (typing and composition), PC computer, and
Work and problem solve in a fast paced environment
Demonstrate detail oriented work ethic with strong organizational skills
Display knowledge of Fender products
Minimum of 1- to 2-years of telephone sales or customer service experience
Strong PC computer skills with particular strength in internet communication
Knowledge of Fender product lines is strongly preferred
Ability to work and problem solve in a fast-paced environment with minimal supervision
Detail oriented with well-developed organizational skills

Call Center Representative Resume Examples & Samples

Answers inbound calls and addresses queries from potential candidates regarding job openings along with various other types of inquiries and requests
Makes outbound calls in response to candidates received through other media including voicemail and email
Assists candidates to create candidate profile in company Applicant Tracking System (“ATS”), resetting passwords, and providing guidance
Responsible for ensuring completion of all relevant fields on ATS to ensure complete candidate profiles
Ensure the timely flow of candidate information to Project Staffing Services for follow up
Supports the Call Service Supervisor and Call Center Manager to deliver on projects in a timely manner and in accordance with any agreed service level agreements
Additional duties as deemed appropriate or necessary by management to support business needs

Claims & Policy Services Call Center Representative Resume Examples & Samples

Creates the customer experience that builds loyalty and persistency by presenting our customer with high-quality tangible value-added services through a focus on attitude and accommodations of Berkshire and Guardian’s disability insurance products, services, company operations and initiatives
Supports Berkshire’s and our customer’s standards for service quality and time standards. This primarily involves providing internal and external clients with courteous, prompt and accurate information relating to Berkshire’s and Guardian’s Disability Insurance products and services
Serves the critical role of listening to customers and identifying needs, wants and expectations
Provides consultation, guidance and problem resolution for fellow associates and to all internal and external customers as they relate to the various Claims and Policy Services functions and services
Upholds quality assurance of associates through regular check-pointing of work. This includes performing effective correspondence and process evaluations and providing constructive feedback to peers
Performs additional assignments as required
Demonstrated accountability and initiative for providing excellent customer service through demonstrated ability to listen, express empathy and concern
Meets expectations for accuracy and quality of work
Excellent verbal and written communication skills, both internal and external customer
Demonstrated ability to exercise good problem solving and judgment
Ability to become proficient with Berkshire systems (CLOAS, Tracking, Client Manger an GUI systems)
Must exhibit a positive attitude and remain in control during stressful situations
Demonstrated ability to organize, prioritize and manage multiple tasks within time expectations
Demonstrated ability to remain adaptable and contribute to a work environment that seeks and recognizes continuous improvement
Demonstrates the confidence to take ownership and responsibility to follow-through on commitments with aim to exceed customer expectations
Willing to develop an expertise of disability products and services
Understands impact of work on the areas of the business
Understands how individual and unit goals support broader department and corporate goals
Practical knowledge of the Claims and Policy Services organization

Inside Sales Call Center Representative Resume Examples & Samples

Minimum of High School diploma or equivalent
Minimum of 2 years of Sales Experience preferred
Excellent Communication Skills, both oral and written
Excellent persuasive selling and relationship skills
Proficient knowledge of Microsoft Office

Call Center Representative Resume Examples & Samples

Interacting with customers via telephone and email
Field general inquiries and objection resolution
Verify and confirm accuracy of customer applications
Maintain excellent, friendly relationships
Maintain standards set by management
Follow verbal and written instructions
Ability to handle several tasks simultaneously
Effective attention to detail
Easily adapt to change
Basic typing skills and proficient with Microsoft Word, Excel, and Outlook
Ability to take ownership of tasks and execute follow up procedures to gain resolution

Call Center Representative Resume Examples & Samples

Identify areas of opportunity and utilize skill/knowledge to suggest improvements
Route calls to appropriate resources
Complete all assigned call backs
Provide accurate, timely client work orders which result in highly satisfied customers
Adhere to business unit specified client driven standards
Complete data entry using multiple work request applications
Maintain individual productivity statistics/performance metrics
1 year in a customer service environment, call center preferred
Ability to function effectively in a dynamic work environment
Excellent business writing and verbal communications

Call Center Representative Resume Examples & Samples

Arrive for shift on time and in proper uniform
Answers inbound telephone calls where transactions include restaurant reservations, hotel reservations and other requests from casino and hotel guests
Performs outbound calls to patrons to confirm reservations and to correct email/home addresses while informing the patron of any current promotions/offer
Provides guests with a clear picture of the Sands’ products and services; always leading the call without failing to listen to the voice of the customer
Ensures that guest requests for reservations and other services are met and confirmed within the guidelines established by management
Routes escalating, difficult and complex situations to shift manager
Properly use equipment, tools or systems to complete assigned tasks and complies with company safety standards
Develop a working knowledge of any PGCB rules, regulations and Internal Controls applicable to your position
Complete all paperwork in accordance with PGCB and approved Sands’ standards
Read and understand the Sands Compulsive and Problem Gambling Plan with regards to how to conduct business in this position and specifically the regulations prohibiting service to minors and/or intoxicated persons
Provide superior customer service to all internal and external customers in compliance with the Sands’ Standards of Steel customer service standards
Adhere to and complies with both departmental and overall property policies and procedures
Perform any other related duties as assigned

Call Center Representative Resume Examples & Samples

Provides information and generates sales of group and individual tickets and vacation packages through telephone, email, and in-person contact. Manages large amounts of inbound and outbound calls in a timely mannder. Answers inquiries by clarifying desired information; researching, locating and providing information. Fulfills requests by clarifying desired information; completing transactions; and forwarding requests as required. Sells and upsells additional Kennedy Space Center Visitor Complex products by recognizing opportunities and explaining features and attractions. Maintains call center database by entering information and ticket reservations into central reservation ticketing system. Communicates with other departments to calendar special programs/events as needed. Refers business partners/clients to the appropriate Sales Managers for negotiation and contracting
Uses proper grammar, communication, & tools to effectively and efficiently to handle customer inquiries and/or service issues. Updates job knowledge by participating in training and other educational opportunities
Meet personal/team qualitative and quantitative sales goals and targets. Produce and/or complete Call Center and other reports as required
Three to five years experience preferred in professional call center or communications field

Call Center Representative Resume Examples & Samples

Daily management of open cases and new cases on retirement, death and claims advocacy cases which includes interaction with the employee, survivors, funeral homes, insurance companies and/or internal Administration
Daily management of e-mailbox which includes new cases and client escalation
Provides effective client services, ensuring the successful recovery of accounts in accordance with client and state guidelines and Mercer’s business objectives
Documents and updates patient account information in Mercer’s data information system timely and accurately
Run daily reports to ensure cases were directed to the RISS representatives correctly. Take ownership of any misdirected cases
Coach, Train and mentor Participant Services Representatives on RISS product including coaching on misdirected cases
Implement new clients into RISS product
Field incoming calls to support main call center during high call volume periods as needed
Assist with sensitive call outs or campaigns for Clients as needed
2+ years experience in healthcare benefits
1+ years Participant Services experience PSR II+ preferred
2+ years in call center environment performing collection/revenue cycle functions, preferably in a healthcare or patient care environment
Attention to detail and quality
Follow up and Follow through
Identification of Trends
Escalation
Mercer’s Quality programs and initiatives
System knowledge (Mercer specific systems) preferred
Siebel required
Proficient with Excel, Word, Powerpoint
Communication – written and verbal
Procedure documentation
Client project management
Influencing others

Call Center Representative Resume Examples & Samples

This position answers general questions and requires basic knowledge of position
Asks appropriate questions and serves as a resource of information when attempting to retain existing business
Enters all information related to the call for tracking and reporting purposes
Develops relationships with both internal and external customers
High school diploma required and college degree preferred
Customer service or sales experience preferred 0-2 years customer service experience preferred
Excellent written and verbal communication skills to effectively interact with customers
Excellent organizational and time-management skills to handle multiple tasks
Above average problem solving skills to resolve customer service issues
Basic computer skills and the ability to navigate through multiple systems without assistance
Appropriate license must be obtained if necessary for position
Core competencies include

Senior Healthcare Call Center Representative Resume Examples & Samples

Answer in-coming calls from the Provider Inquiry Line and the Fraud Hotline
Incoming calls can be from members and/or Providers questioning claim status, review status, appeal status and/or reporting of fraud
Logging of all in-coming calls in a Call Tracking Documentation System
Maintains accuracy standards of 97% or greater
Maintains adherence standards of 95% or greater
Ensure adherence to state and federal compliance policies, reimbursement policies and contract compliance
Works independently and as part of a team
Act as a resource for others
Strong oral communication skills, listening abilities, and problem solving capabilities
Ability to maintain a pleasant, courteous and helpful demeanor at all times
Ability to process and route calls in a timely manner
Ability to diffuse irate or difficult callers

Call Center Representative Resume Examples & Samples

2+ years of working experience in a Call Center or Customer Service setting
Experience making outbound calls
Prior working experience with an EMR / CRM System

Benefits Call Center Representative Resume Examples & Samples

Answer associates’ questions about benefits and assist associates in resolving issues with receiving benefits
Work with other areas of Corporate Benefits to support open enrollment, benefit plan roll-outs, dependent audits and other initiatives
Strong communication (written, verbal, and listening) and relationship building skills
Must be able to multitask, prioritize and problem solve effectively

Call Center Representative Resume Examples & Samples

Answer, research and resolve inbound calls from members, providers, and other external customers
Document each contact accurately per established department requirements and service standards
Maintain a thorough and current comprehension of all aspects of delivery system, in order to provider effective and efficient responses to inbound inquires
Ensure that organization standards pertaining to telephone quality are achieved and maintained in compliance with establishing goals for target and stretch in this critical area of performance
Ability to communicate CMS(Medicare) Policies to callers in a clear and concise way
We have opportunities for work-at-home, local and travel assignments

Union Call Center Representative Resume Examples & Samples

Responsibilities include answering incoming calls from vision providers requesting status updates on their eyeglass and contact orders
Will make changes to orders as necessary and work with other internal departments handling appeals
Working hours 10:30 am to 7:00 pm Monday through Friday with overtime as needed
1+ year of experience in a Customer Service role analyzing and solving customer's problems
Ability to create, copy, edit, send and save using Microsoft Word, Excel and Outlook
Bilingual in English/Spanish Preferred
Ability to rotate from the Call Center to the Front Desk as required

Call Center Representative Resume Examples & Samples

Dispatches and assigns service requests
Supports the leaders in support services and should be Customer oriented. Relates to all customers in a friendly, accommodating, and respectful manner that creates good will
Sets high personal standards of performance and accepts responsibility and accountability of all actions
Committed to performance improvement and positive change and adheres to department dress code and proper hygiene when reporting to work and performing job duties

Call Center Representative Resume Examples & Samples

Candidate must be English/Spanish - Bilingual
Prior experience in healthcare subrogation, property casualty insurance, workers compensation or law office work related to healthcare claims
Applicants with experience that demonstrate attention to detail, ability to communicate with a diverse range of customers and an ability to learn on the job
Medical terminology knowledge with knowledge of ICD-9/ICD-10 and CPT4 codes
Ability to communicate with a wide array of parties including members, medical providers, attorneys and insurance carriers
Able to work in a fast paced environment with workflows that change daily
Organization, attention to detail, good fit with department culture
Decision making, ability to make sound and timely decisions
Initiative, make things happen rather than reacting to situations
Perseverance, try alternatives when first efforts fail

Health Care Call Center Representative Resume Examples & Samples

Accurately respond to inbound healthcare claims and/or member telephone inquiries
Review, prepare, and process paper-based claims, industry-standard claim forms (e.g., universal claim forms), or direct member reimbursements
Ensure customers receive the best service through accurate and timely responses using online systems
Prior experience working within the healthcare claims field preferred

Customer Service Call Center Representative Resume Examples & Samples

Perform outbound fraud verification
Complete account maintenance, address changes, lost/stolen reports, and returned mail updates
Obtain and analyze credit bureau information; verify employment and income; ensure compliance to adverse action; open new account types; work the mail/phone queues; assist in special projects
Decision accounts via the judgmental queues or reports

Customer Service Call Center Representative Resume Examples & Samples

Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization
Ability to carry out simple one- or two-step instructions. Ability to deal with standardized situations with only occasional or no variables
Ability to provide outstanding customer service to external and internal customers; excellent written and verbal communication skills; well organized and detail oriented; computer navigation and keyboarding skills

Call Center Representative Bilinugal Resume Examples & Samples

Handling inbound customer requests via email or telephone
Using our internal tracking system, document and track the nature and scope of issues and the actions taken to resolve the call
Escalate issues that cannot be resolved by first level per internal protocols
Assisting our fraud and security agents with related issues

Call Center Representative Resume Examples & Samples

One year of relevant experience in a related setting or environment is required
Two or more years of relevant experience in a related setting or environment is preferred
Bilingual in English and Spanish, both written and verbal skills is preferred
Customer Service skills
Typing at 45 words per minute is required
Computer program experience and knowledge
Typing at 60 words per minute is preferred
Proficient in Microsoft applications such as Office Suite (Word, Excel, PowerPoint, Access, Project and Outlook)
Experience working in a professional environment
Corporate Real Estate experience
Physical Work Requirements and Work Conditions
Reps are required to sit at a desk and talk on a phone / headset while typing on a computer for the majority of the work day

Call Center Representative Resume Examples & Samples

Answer incoming calls from plan participants and provide accurate answers regarding defined contribution retirement plans, defined benefit retirement plans, health and welfare benefit plans, and other human resource related services. These inquiries are handled by communicating in a clear, concise, and confident manner in order to provide an excellent customer service experience in a fast paced work environment
Ensure that all transactions are submitted in a timely and accurate manner
Resolve all participant inquiries that require research or additional information by utilizing the appropriate resources and provide timely follow up as necessary
Act as a successful team member by being receptive to feedback/coaching, follow all standard operating procedures, display reliability, and have a willingness to develop and consistently improve
1-2 years customer service experience in a benefits outsourcing call center
Excellent communication skills (both verbal and written), ability to delivery, ability to research, follow up and resolve sensitive issues, proficient in working with web based applications and Microsoft Office, keyboarding (greater than 40 wpm), proficiency with all proprietary/internal systems, fluency in Spanish is a plus
HIPAA certification required upon hire

Call Center Representative Resume Examples & Samples

Promote, recommend, and sell Musical products and services utilizing consultative selling techniques to maximize customer satisfaction and results
Articulate the advantages of our company over the competition
Communicate information during the initial call to minimize the need for future contact and escalation
Meet/exceed all performance expectations including products sales, add-on sales, call handling metrics, and quality standards
Practice continuous quality control in the processing of all customer orders to prevent any problems during order fulfillment
Initiate contact with other departments as needed to resolve problems as well as communicating the appropriate information to the customer
Stay informed of current competitive offers and products in order to position company products/services in a confident manner
Successfully attain Level 1 Saba Certification

Healthcare Call Center Representative Resume Examples & Samples

Provide world class customer service to customers by answering questions, resolving issues and assisting with pharmaceutical and/or medical health transactions
Provide pharmacies, medical facilities, insurance providers and members with routine information regarding effective dates of coverage, claims history, deductible and coinsurance amounts, and general plan benefit information
Address claims related issues, concerns and escalations from insurance providers and/or members
Review, prepare and process pharmaceutical and medical claims, including potential grievance, appeals and coverage determination
Quote and provide information on benefits, medical, prescription, dental and vision member deductibles, maximum out-of-pocket limits, co-pays, co-insurance details and accumulations
Research complex issues for customers, supporting their requests, making outbound calls to provide customers with updates or to gain additional information
At least one year of previous customer service related experience preferred
You will receive strong preference if you have experience working with Medicare, Medicaid, Affordable Act, Commercial, Small/Large Group and/or Pharmaceutical Benefits Management
Excellent communication skills – verbal and written
All new associates start with an afternoon/evening shift that includes four weekdays and either Saturday or Sunday. Two days off each week may – or may not – be consecutive days

Call Center Representative Financial Services Resume Examples & Samples

Provide world class customer service to customers by answering questions, resolving issues and assisting with financial transactions
Process routine service requests for purchases, redemption's, transfers, new account set-ups and other maintenance items requested by the customer
Perform special project assignments from time to time, such as research work, obtaining special authorizations, outbound calls and data entry

Call Center Representative Associate Resume Examples & Samples

Provide excellent customer service to patients, physicians and coworkers
High school diploma or equivalent combination of education and experience is necessary
High enthusiasm and energy

Retention Call Center Representative Resume Examples & Samples

Call subscribers who have scheduled stops for nonpayment and collect renewal payment
Call subscribers to obtain updated auto pay information after a returned payment
Inbound call back line from messages left on machines
Take ownership of customer issues, take action to address any issues and follow up as necessary to ensure continued resolution
Proper entries and documentation in circulation system for tracking and reporting purposes
Drive digital engagement by confirming emails on file and offers for our digital products
Good phone skills and professional phone presence
Self-motivated and results driven

Call Center Representative Resume Examples & Samples

1+ year’s customer service experience
Excellent communications skills
Good computer navigation skills
Critical thinking and problem solving skills
Excellent work ethic and punctuality

Call Center Representative Resume Examples & Samples

Manage all provider contact in a highly professional and sensitive manner
Responsible for inbound and outbound calls, addressing all provider inquiries
Use current systems to research adjustments, medical record submissions, website inquiries, and provider concerns as directed by the Team Manager
Communicate with providers to provide claims status, appropriate case information, and recoupment information
Maintain detailed customer notes in a ticketing system, documenting every contact with a provider and reporting potential issues to the Team Manager
Provide first and/or second level problem resolution to customers, performing question/problem diagnosis and guiding users through step-by-step solutions in a call center environment
Assist customers through telephone calls and email
Assist customers with program questions, process support, web portal assistance, case status and follow up
Escalate trouble tickets as needed. Properly note, categorize and log tickets. Support ad hoc requests as needed
Possess problem-solving skills and patience to instruct callers on the steps to take to resolve issues
Ability to work both independently and within a team environment
Ability to work in a fast-pace environment and adapt quickly to changes in processes and procedures
HS degree; AA degree preferred
Health Insurance
Healthcare Providers

Call Center Representative Intermediate Resume Examples & Samples

Demonstrate customer excellence in answering incoming phones and retrieval of voicemail messages
Initiate, route and follow-up on correspondence with clinicians regarding patient information, including efficient use of the electronic health record system in-boxes
Efficiently perform general office duties, including faxing, imaging documents, mail sorting and delivery
High School Diploma or an equivalent combination of education and experience
2-3 Experience in Outpatient Ambulatory setting and/or Secretarial experience, Word, Excel, MiChart and Aspect Phone system
Experience working within a large, complex health care setting, and scheduling patient appointments
Ability to work in an environment with multiple staff
Demonstrates excellent interpersonal skills
Must be an active team player with the ability to work independently; possess strong organization and prioritization skills; ability to handle multiple responsibilities in a fast paced environment, and demonstrated problem solving skills
Familiarity with UMHS electronic medical record systems is preferred
Background Screening

Call Center Representative Resume Examples & Samples

Answer incoming calls from plan participants and provide accurate answers regarding defined contribution retirement plans, defined benefit retirement plans, health and welfare benefit plans or other human resource related services. These inquiries are handled by communicating in a clear, concise and confident manner in order to provide an excellent customer services experience in a fast-paced work environment
Act as a successful team member by being receptive to feedback/coaching, follow all standard operating procedures, display reliability and have a willingness to develop and consistently improve
1-2 years customer service
Excellent communication skills (both verbal and written), ability to research, follow up and resolve sensitive issues, proficient in working with web based applications and Microsoft Office, keyboarding (greater than 40 wpm), fluency in Spanish a plus

Customer Service Call Center Representative Resume Examples & Samples

Customer service, sales and/or influencing others
Multitasking and time management skills
Wellness program with discounts & rewards
The standard benefits (medical, dental, vision, 401k)

Customer Service Call Center Representative Resume Examples & Samples

Bachelor’s degree or one year of work experience in a customer service environment
Stellar communication and customer service skills
Experience in a fast paced and changing environment
Basic computer know-how
Ability to read, speak and write Spanish

Call Center Representative Resume Examples & Samples

Processes member transactions and provides product and service information over the phone
Contributes to departmental goals by handling appropriate call volumes
Completes work with accuracy and efficiency
Achieves acceptable call observation results
Uses consultative approach in order to meet member's needs. Identifies and corrects member account issues
Provides suggestions for improving department and credit union operations
Assists the department by completing projects and reports related to the department. Provides back-up for the Back Offices Operations staff as necessary
Inputs basic loan information into system for processing
Promotes safety at all times and complies with safety/ergonomic standards as outlined in relevant company published manuals
Exceptional communication, organization, time management skills, and knowledge retention
Great interpersonal skills and phone etiquette
Ability to multi-task and keen attention to detail
Basic computer skills in MS Word and Outlook

Call Center Representative Resume Examples & Samples

Answers complex calls, performs research, processes more complex customer requests, documents as appropriate, and responds both verbally and through writing. May also make outbound calls
This position may offer and explain other lines of business to existing customers and transfers to appropriate individual as necessary
Customer service or sales experience preferred 2-3 years of customer service or sales experience required or relevant experience

Facility Call Center Representative Resume Examples & Samples

Attracts potential customers by answering product and service questions
Reviews solution options and/or temporary solution
Communicates progress of problems to relevant parties
Supports in determination of problem priority and service levels
Supports the implementation of corrective actions
Coordinates and facilitates problem resolution by engaging a variety of support teams
Escalates issues for resolution, to avoid reoccurrence or close problem
Assists with the identification of the resources to which the problem should be escalated
Education: High School Graduate (or GED)
Experience: Must have excellent phone etiquette and demonstrate proficiency in operating modern communications systems/equipment and office equipment; ability to understand, recall and memorize written and verbal instructions; skill in promoting positive interpersonal relationships. Knowledge of Medical Terminology, Health Insurance and Radiological Procedures helpful
Employee completes initial and ongoing training and competencies as defined by service line, facility and department/unit which are specific to the needs of the patient population served (if applicable)
Preferred

Call Center Representative Resume Examples & Samples

Providing assistance with website navigation and placing CVS.com and Photo web orders
Providing company and product information following defined policies and procedures to provide a consistent level of excellent customer service
Following-up with local CVS stores to ensure script is ready as promised when necessary
Specialty programs such as surveys, promotional sales, and store follow up calls
Efficiently accessing multiple electronic systems and LAN/PC to provide complete response
You will need to have a flexible schedule to accommodate business needs including evenings, weekends and holidays

Call Center Representative Resume Examples & Samples

Applying basic office principles
Providing basic customer service
Following instructions and guidelines
Entering data
PC skills; Microsoft Office applications (Word, Excel, PowerPoint, Outlook); and other applicable applications
Communicating with co-workers to provide and receive direction

Service Call Center Representative Resume Examples & Samples

Contacting and communicating with customers to identify automotive needs
Make a high volume amount of outbound calls
Set sales appointments for customers and pair with sales advisor
Respond to internet inquiries from customers by email with vehicle information
Great customer service skills & motivation to be successful
Be able to create and maintain customer relationships
Strong computer & phone skills (ADP, Outlook, Excel)
Prior sales, receptionist, call center, or BDC experience preferred
Appointment setting experience a plus

Call Center Representative Resume Examples & Samples

Respond to high volume inbound telephone inquiries from potential patients of the dental practices we support
Schedule and confirm new patient appointments
Compassionately handle questions/concerns as helping comsumers is our #1 goal
Use trained sales tactics to reach company goals of appointments set
High School Diploma required; Associates or Bachelors preferred
Retail, sales, food service, marketing, or customer service experience preferred
Strong keyboarding skills
Outstanding verbal communication and customer service skills
Bilingual in Spanish and English a plus
Passion for helping others
Drive to succeed and desire to grow within an organization

Member Services Call Center Representative Resume Examples & Samples

Handles inbound calls, which are widely varied in content, require troubleshooting and occasionally may deviate from standard screens, scripts, and procedures
May receive and respond to customer service inquires via mail, fax, or email
Partners with internal teams to reach resolution on more difficult inquiries

Call Center Representative Resume Examples & Samples

Perform duties under moderate supervision with intermediate to advanced proficiency in administrative skills
Provide routine and more complex administrative support such as: typing memos and letters, answering telephones, and taking and distributing messages
Coordinate calendar and schedules including: coordinate calendars for several managers or coordinates events for department
Proofread and edit manuscripts, perform library or literature searches, and help to create and edit presentation materials. Work with less direction with ability to create more advanced material
Helps to prepare and edit grant applications and other related materials with less direction and more applicable knowledge of the process
Perform transcription of dictated physician notes
Assist with training and orienting staff as needed
Provide cross coverage as needed
Assist with special projects as directed
Follow HIPAA guidelines for the management of patient privacy and confidentiality
Acts as a resource to other staff members across Endoscopy unit as well as other departments when necessary
Utilize the scheduling system including creating the monthly Endoscopy schedule, tracking away dates, adjusting provider’s scheduling blocks, tracking and releasing make up Endoscopy sessions and moonlighting sessions
Receives and greets all visitors and staff with positive interpersonal skills, being polite friendly and courteous at all times
Prepares, organizes and maintains the monthly Endoscopy Critical Reporting data. Maintains accurate filing system to retrieve information when needed
Prepares, organizes and maintains the Endoscopy ACLS/IVCS certification status. Provides providers information on signing up for courses to maintain their certifications. Maintains accurate filing system to retrieve information when needed
Prepares, organizes and maintains the Endoscopy ERCP weekend call schedule
Assists the Endoscopy Billing Systems Coordinator in posting and charging revenue weekly
Prepares, organizes and maintains the scorecard for the Medical Director
Supports the Endoscopy Medical Director in sending out Epic letters, distributing mail, preparing expense reimbursement and check requests, transcribing dictations, prep for the weekly clinic sessions, schedules travel arrangements and prepares travel itineraries
Prepares, organizes and maintains the Harvard CV for the Medical Director
Prepares, organizes and maintains the Advanced Fellowship program for Endoscopy. Coordinates the complex itinerary for each interviewing fellow in conjunction with the advanced endoscopists’ schedules. Is the point person for all questions from applicants regarding the Advanced Fellowship program
Supports the Endoscopy Administrative Director in preparing expense reimbursement and check requests, coordinating meetings, scheduling conference rooms, maintaining email distribution lists, emergency contact listings and other administrative responsibilities as directed
Receives and directs all incoming calls in a polite manner, identifying the Endoscopy Center and stating name. Triage calls to the appropriate individual/area being courteous and professional. Takes messages utilizing appropriate forms in a legible and accurate manner
Maintains a positive and professional working relationship with all ambulatory personnel. As a team player is cognizant of the fact that dependability and reliability are important components to ensure efficient operations of the practice. Understand that commendable attendance and punctuality are important aspects in measuring commitment and dedication to teamwork and the practice
Accepts any assignment in accordance with departmental needs by performing work duties at our main hospital location. This may also include varied hours for start/end of work day when advanced notification is provided. Is willing to assist others when necessary or when assistance is apparent and acknowledges that all duties are shared in order to promote efficiency in the overall operations of the practice. Performs other tasks as directed
Ensures compliance with all hospital policies including patient confidentiality and attendance/punctuality. Maintains department service standards, with particular attention to personal/behavioral, staff teamwork and patient-staff interaction guidelines
Identifies and articulates to all leadership, management and physician teams any potential barriers (both clinical and non-clinical) to safe, efficient and proper patient care
Minimum of a high school diploma or GED
Minimum two years applicable work experience required
Some additional training in office systems or other post high school education preferred
Knowledge of practice operations and standards
Understanding of procedures including filing, copying, scanning, printing, and faxing
Phone skills: Ability to use phone system (answer and screen calls, put on hold), handle more complex calls and give more detailed information
Verbal skills: Ability to interpret information as appropriate, answer more complex questions in the most professional manner and communicate in a professional, courteous, clear and concise manner
Organization Skills: Ability to manage work processes in a neat and orderly way and to sort and alphabetize. Ability to manage multiple tasks effectively, follow established protocols, and work within systems
Writing Skills: Ability to correspond and communicate with others clearly and effectively in writing (via e-mail, memo or interoffice note) and to take complete and accurate messages. May respond directly on behalf of manager/provider without direction or instruction
System Skills: Ability to type and enter data effectively and at a more advanced level
Intermediate level computer skills including the ability to use word processing, spreadsheet, database and presentation applications
Intermediate understanding and use of medical terminology
Intermediate comprehension of billing and fiscal information
Knowledgeable and compliant with all hospital, State and Federal requirements (where applicable to job performance), including policy and procedures with The Joint Commission and HIPAA
Must have the ability to function effectively in a fast-paced and challenging environment with a large group of physicians involved in academic work and patient care
Must have a positive outlook and demonstrate sound judgment
Must respect strict confidentiality of patients and medical information and records
Must be able to respond to the needs and provide assistance to others when called upon

Call Center Representative Resume Examples & Samples

Initiate calls to customers with information requiring product information, prices on quotes, expediting responses, order delays, order status, etc
Edits/processes orders following a programmed format on CRT. Verifies correctness of quantity, order multiples, etc
Maintains and updates various departmental reports which support the finalization of those orders requiring special handling
Applies acceptance dates to all incoming orders which is vital in the measurement of customer service levels
Enters and dispatches Service and Technical Support calls
Requires one year of sales experience, requiring prior inbound customer service experience within the last three years
Ability to read and write in order to proof and perform editing (e.g. quantities, kind sizes, and printing instructions) at level normally acquired through a high school education
Ability to perform non-complex arithmetic calculations (addition, subtraction, multiplication, division, percents) to verify calculation on prices of product per unit, normally achieved through a high school education
Interpersonal skills requiring ordinary courtesy and tact
Ability to concentrate and pay close attention to detail
Strong PC skills

Senior Call Center Representative Resume Examples & Samples

Handles both inbound and outbound calls, which are widely varied in content and frequently requires deviation from standard screens, scripts, and procedures
Handles customer service inquiries and problems via the telephone
May answer inquiries, resolve problems, and promote products/services
May monitor systems to detect possible fraudulent behavior related to credit card usage and contact card holders to investigate possible fraud
Researches problem areas and documents processes used to correct issues
Customer service is the primary function, but may include minimal selling or promotion of products or services
Also may require additional knowledge including but not limited to, association guidelines, changes and procedures

Call Center Representative Resume Examples & Samples

MUST HAVE: Conflict management skills and the ability to deliver difficult messages verbally
Excellent verbal communications skills including listening, probing and negotiating with customers
The ability to deal with difficult customer scenarios in a manner that creates a positive customer experience
Assist customers in navigating complex site and policy issues
Efficient and accurate resolution of issues and questions regarding customers’ accounts. Reliably follow-up with customers on issues. Be empathetic to customer concerns and display a sincere desire to serve
Ability to understand and navigate company systems within multiple screens in a fast paced environment while seated for extended periods of time
Ability to work independently while making sound business decisions with a well-developed sense of urgency and follow through from call handle time to after call follow up
Must be able to work under time constraints with fluctuating work volumes and scheduling requirements to meet the needs of the business, while also meeting/exceeding customer expectations
Time management and adherence to schedules

Call Center Representative Resume Examples & Samples

Responds to incoming calls from both internal and external customers. Ensures excellent customer service by responding to general account inquiries, deposit and loan rate requests, information about products and services, Online Banking and ATM/Debit Card issues. Performs PIN resets, Online Banking and e-Statement set up and check order requests. Responds to Web Support, Travel Note and Online Banking inquiries. Compiles information from customer and files EFT complaints for reports of unauthorized electronic activity on accounts. Follows through with all customer issues and provides ongoing assistance as needed. Identifies customer needs and offers new opportunities to customers by cross selling or referring to appropriate business line to deepen customer relationships. Supports and participates in bank initiatives and sales campaigns. 45%
Researches and resolves customer issues; manages difficult situations. Follows up on all resolutions to ensure customer satisfaction. Identifies and escalates difficult customer situations to the appropriate party. Prepares customer correspondence as needed. 25%
Processes all applicable customer account documentation to ensure compliance with Bank policy. 10%
Stays abreast of products and service offered, applicable laws and regulations, and policies and procedures. Continually advances level of knowledge to ensure the development of a full service Call Center, which may include account opening, loan applications, loan payments and various other customer service requests. 10%
Assists branch staff and customers in resolving issues with ATM/Debit card and Online Banking usage to ensure customer satisfaction. Responds to questions from branch staff and customers and may assist in training to enhance process understanding. 10%
Ensures compliance with all banking laws, rules, regulations, and prescribed policies/practices/procedures necessary to reduce risk and uphold ethical standards related to and required by one’s duties
Minimum 3 years’ banking experience
Bilingual in Spanish/English
Proficient with MS Office products (Word & Excel) and the Internet
Excellent telephone and active listening skills
Ability to elicit customer needs with speed and composure
Ability to handle difficult situations and customers
Courteous, positive attitude

Technical Support Call Center Representative Resume Examples & Samples

High school diploma or GED required; Some college preferred
Ability to understand and apply knowledge of policies, process, procedures, confidentiality, business ethics, transaction flow, transaction scripts and documentation requirements
Ability to download products / applications using various browsers (MS Internet Explorer, Mozilla Firefox, Google Chrome, Safari, etc.)
Familiarity with operating systems including Windows OS versions, Mac OS versions, Linux, etc
Ability to research, navigate and locate answers from webpages and resources independently
Ability to install / uninstall applications in Windows / MAC
Ability to type using proper grammar at a rate of at least 25 word per minute
Ability to communicate through written and verbal communication
Experience with desktop and/or online software and/or tax software troubleshooting

Call Center Representative Resume Examples & Samples

High School education with some college preferred
2 years of recent experience in a customer service or call center environment
Professional verbal and written communication skills, preferably bi-lingual
Knowledge of Windows software such as Word, Excel, Lotus notes, Powerpoint & Social Media
Ability to multitask in a fast moving, changeable environment taking blended inbound/outbound calls while navigating multiple systems
Bilingual, particularly Spanish speaking/writing would be an asset
Must be available to work flexible hours including day, evening, weekends, and rotating shifts
Excellent attendance and must be on time for all scheduled shifts

Call Center Representative Resume Examples & Samples

Confer with customers by telephone by email to provide information about products or services in the banking industry
Confirm customer information while maintaining confidentiality
Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken
Determine charges for services requested
Resolve customers' service complaints
Obtain and examine all relevant information to assess validity of complaints and to determine possible causes with in the banking industry
3-5 years of Customer Service Experience
1-2 years of Banking Customer Service will be considered an advantage
Advanced Verbal and Written Communication Skills

Call Center Representative Resume Examples & Samples

Answers 200+ incoming calls and responds to e-mail inquiries. ***Must have high-volume call center experience
Establishes a rapport and maintains a professional relationship between the company and its customers
Ensures allocation process is administered and communicates availability timing with customers when supply is constrained
Handles all customer service related activities for assigned customers
Must have 3 -5 years or more of Call Center Representative experience
Must be proficient with Microsoft Outlook and Word
Calls will include answering questions requiring a basic amount of mechanical aptitude. Applicants with 3 – 5 years or more of Call Center Representative experience along with basic mechanical abilities are preferred

Call Center Representative Resume Examples & Samples

Communicate clearly and concisely in both written and oral formats
Demonstrate professionalism and patience in troubleshooting with technical issues as well as non-technical
Utilize Oracle Service Cloud (OSC) to document all customer interactions
Demonstrate strong problem solving skills and the ability to ask appropriate investigative questions
Ability to accurately describe technical issues to be forwarded to a supervisor for review
Provide complete and accurate information
Proactively identify additional questions and responses based on experience
Effectively work as part of a cohesive team and as an individual contributor
Achieve individual performance metrics and goals including, but not limited to, attendance, schedule compliance, adherence to working shift, use of OSC, quality, email rate per hour (RPH), average handling time (AHT), and meeting deadlines

Outbound Call Center Representative Resume Examples & Samples

High volume outbound calling to clients
Refer unresolved customer issues to designated call center department or supervisor for further investigation
Must be available to work evenings and Saturdays

Call Center Representative Resume Examples & Samples

80 % of time spent on the phone making 80 to 100 calls a day
Must meet projection and quality goal
Make outbound calls to insurance agents and insurance companies
Make outbound calls to obtain missing policy information
May disperse funds from homeowners escrow accounts
Demonstrated ability to work successfully in an environment focused on production and quality
Banking, finance, mortgage lending experience a plus

Call Center Representative Resume Examples & Samples

Excellent customer service attitude and skills
Must be able to multi-task in a fast-paced environment
Occasional O.T. as needed
HS diploma or GED preferred
Bi-lingual (Spanish) preferred

Call Center Representative Resume Examples & Samples

Obtain information from Consumers in order to determine current financial situation and determine solutions
Provide solutions to Consumers to enable them to resolve their obligation administratively or voluntarily
Gather proper documentation from Consumers and maintain appropriate follow-up
Meet daily, weekly and monthly goals as set by management at client
Daily Productivity – all Debt Counselors will make between 125-200 phone calls per day and work in a call center environment
Monthly Recoveries – must achieve client’s monthly targeted performance objectives for collections
Route Maintenance – proper management & updating of system to maximize contacts
Skip-Tracing – to assist in locating & contacting borrowers
Adherence to Clients Professional Practices Management System (PPMS), Code of Conduct, and Compliance Program
The ability to work 8 hour shifts consisting of three (3) days 8 AM - 5 PM or 9 AM - 6 PM and two (2) evenings 12 PM - 9 PM or 1 PM -10 PM
Willingness to work one (1) Saturday morning per month preferred
Fluent in conversational English and ability to proficiently read and write English
Work experience in Collections, Sales, Telemarketing, Medical Billing, Call Center, Customer Service, Banking, Reception, Criminal Justice, Office Support, Wait Staff, Accounting, Finance, Teaching, Retail or Retail Management
Six months or more of direct phone or in person customer interaction experience
Strong verbal communication skills with the ability to listen, persuade, negotiate and obtain resolution
The computer skills to document calls and navigate software packages and databases while on the phone
Intermediate computer skills in one (1) or more of the following: Microsoft Excel, Internet searches and/or Social Media
Ability to act independently to resolve problems
Motivation to learn
Ability to work in a positive, collaborative manner with coworkers
Ability and history of maintaining confidentiality and high level of trustworthiness
Ability and history of interacting well with team members and customers in a professional manner while maintaining a safe work environment
Ability to obtain and maintain Government Security Clearance (Please be advised that upon hire, you may need to go through a State and/or Federal Clearance process. Our Organizational Development team will be available to assist you as you move forward with this process.)
Legally eligible to work in the United States
No conflicts of interest with our Clients
Occasionally lift and/or move up to 25 pounds
Ability to sit or remain sedentary for your entire work shift (8, 9 or 10 hour shift)
Ability to talk and listen on a phone for your entire work shift (8, 9 or 10 hour shift
Ability to type on a computer for your entire work shift (8, 9 or 10 shift)

Call Center Representative Resume Examples & Samples

Preference will be given to multi lingual candidates; Spanish, Mandarin, Cantonese, Russian and those candidates with prior customer service experience
Knowledge of arithmetic is required
There are comprehensive benefits with this position available after 90 days of successful employment

Call Center Representative Resume Examples & Samples

Receive inbound calls,
Document contact in database
Resolve issues following SOP’s
Escalate to Specialist or Tier 2
Follow-up on open tickets to drive timely closure
At least 1 year customer service experience, preferably in a call center environment
Customer service over telephone, general office machine skills, excellent listening, oral communication, written communication
Windows based software including Microsoft Office products
Office telephone skills with ACD a plus

Senior Call Center Representative Resume Examples & Samples

Receives and processes loss assignments according to client instructions
Resolves issues in the assignment dispatch process
Conducts emergency call outs to contractors via three way calls with homeowners
Process emergency and/or catastrophic event assignments when they occur
Assist in catastrophe management to include emergency activations and in-activations, contractor coverage and capacity management
Designs and conducts training programs for new team members as well as for ongoing training due to system enhancements and new workflows and creates presentations
Identify complex assignment errors and research appropriately
Conduct customer satisfaction surveys and reports on progress of completions
Acts as subject-matter expert on Contractor Connection workflows regarding the proper identification and assignment of contractors and on assignment management tools
Research and process assignments in relation to contractor coverage area
Monitors call center activity to ensure proper assignment processing and customer service is being provided
Monitors system stability and phone functionality to ensure assignments are being received and in notifying appropriate parties
Attains required call statistic performance according to center standards
Exceeds set quality standards ensuring assignments are properly made and documented
Achieves and maintains thorough understanding of all client and department instructions and updates
Maintains a strong working knowledge of all software applications/programs used to accomplish required department tasks
Maintain a thorough knowledge of all customer service support functions
Upholds and projects the public image of the Company

Call Center Representative Resume Examples & Samples

Achieves and maintains proficiency with all client and department instructions and updates
Maintains set quality standards ensuring assignments are properly made and documented
Identify assignment errors and research appropriately
Provides excellent customer service to all internal team members and external customers
Processes emergency and/or catastrophic event assignments when they occur
Maintains a working knowledge of all software applications/programs used to accomplish required department tasks
Conduct customer satisfaction surveys
Participates in special projects or perform duties in other areas as requested
Upholds the Crawford Code of Business Conduct and Ethics at all times

Call Center Representative Resume Examples & Samples

Creates claim files by entering initial loss report information into the TelePlus system
Consistently maintains a high level of customer satisfaction by demonstrating a helpful, considerate attitude and a pro-active customer service approach
Capable of creating approximately 25 new claim reports in an 8 hour day, remaining in queue at least 98% of the day while ensuring “special handling” procedures are applied
Based on loss details, identifies complex damages and escalates claim
Responds to routine inquiries, directs other inquiries to appropriate parties
Operates a variety of office equipment such as ACD phones, printers, personal computers, fax machines and copiers. Reports system problems to the appropriate person when there is a problem
Keeps abreast of internal and external changes and developments
Assists in the training of new employees
Assists supervisor with various duties
Recommends new and/or improved procedures to improve efficiencies
Maintains a favorable and positive working relationship with internal and external sources
Keeps manager informed verbally and in writing of activities and problems withing assigned area of responsibility; refers matters beyond limits of authority to manager
Participates in special projects and performs other duties as requested

Call Center Representative Resume Examples & Samples

Requires two to four years’ experience
High School Diploma or GED equivalent is required
2-3 years of customer service experience, preferred
Friendly and outgoing personality
Organization skills

Call Center Representative Resume Examples & Samples

Answer calls from incoming customers and dispense call information to the appropriate Branch or Service Contractor
Utilize current system to properly log and page service calls
Understand 3rd Party Companies being utilized by our key accounts in order to oversee proper procedures are being followed regarding service calls
Accredited High School diploma or GED
2 years in customer support and service experience required
Proficient with Microsoft Office Products to include Outlook, Word, and Excel
Flexible scheduling, work any combination of 1st, 2nd and 3rd shifts including weekend shifts and holidays
Recognize changing customer needs and determine process/procedure updates and/or requirements
Work with IT regarding customer needs when appropriate
Ability to develop positive working relationships with others at all levels and demonstrate respect to people at all levels
Bilingual
Field experience a plus

Call Center Representative Resume Examples & Samples

Assists other departments in providing timely and accurate communication and retention of client information
Effectively handles difficult client inquiries in a courteous and professional manner
High School Diploma preferred
1-3 years of customer service experience required
1-3 years of experience in clinical laboratory preferred
Must have excellent written and verbal communication
Customer service abilities including effective listening skill
Ability to work effectively in a fast paced environment

100

Call Center Representative Inbound Intermediate Resume Examples & Samples

Communicate with nursing, dietitians, and food service staff in regards to the patient's room service experience
Visit patients who may not be able to communicate via telephone as well as those whose diet order requires additional assistance. Obtain patient's meal selections for their prescribed diet order. Use a portable wireless computing device to enter selections into CBORD
Utilize CBORD and MiChart computer systems to verify diet order and allergy information
Answers telephone inquiries from food service workers regarding patient diet and allergy information/requests
Performs basic patient food and drug education
Receives complex questions and problems from peers and troubleshoot issues as they arise
Process and order all meal orders for patient in outpatient areas
Required Qualifications*

101

Sales & Service Call Center Representative Resume Examples & Samples

Outstanding customer service measured through Customer Feedback
Effective resolution of “Reason for Call” on the first interaction
Talk with customers by phone to provide account balance information
Handle return authorizations, changes, additions, and deletions
Adjust complaints concerning billing or service rendered
Provide outstanding support and service to internal and external customers
Flexibility in shift times
Managing all escalations from dental professional offices
Oversee a small team of Customer Service Reps. during the evening shift
Bachelor's Degree from four-year college or university
2 to 3 years of customer service experience
The ability to solve practical problems
The ability to type 60-80 WPM
Previous experience as a team lead and/or supervisor
The ability to work 11:30am-8:00pm Monday-Friday

102

Call Center Representative Intermediate Resume Examples & Samples

Provide information, service and support to referring physicians, consumers, UMHS staff and faculty, and other healthcare professionals via multimedia communication channels
Coordinate patient and physician appointments and referrals
Maintain appropriate knowledge/content resources by timely entry of new or updated information
Utilize superior telephone technique, customer service etiquette, customer recovery and e-mail/web communication skills to meet the individual needs of UMHS customers
Cover 2 or more service areas in the call center
COMMUNICATION / TELEPHONE SKILLS: Adhere to established telephone management principles. Able to efficiently navigate MiChart to obtain information needed. Demonstrates good customer service and telephone skills. Understands Aspect phone functions, monitors queue status; applies call centering techniques in day to day workflow. Asks leading questions to remain in control of the conversation; verifies patient demographics, PCP and referring physician. Has continuous awareness of phone stats; utilizes real time data to make adjustments during the day to reach goals
APPOINTMENT SCHEDULING: Able to accurately and efficiently schedule patients utilizing MiChart. Able to identify the best available appointment type to meet the patient and clinic/provider needs and requirements. Able to ask and document the correct questions to assure accurate billing information is obtained and required referrals/authorizations are met. Shares outstanding balance information to the patient and/or guarantor. Able to efficiently navigate MiChart to obtain information needed
INFORMATION MANAGEMENT: Utilizes In Basket process accurately and appropriately documents patient requests including urgent medical problems, prescriptions and other medical needs, and referrals. Routes patients to appropriate resources. Able to identify "red call" and "yellow card" situations and respond appropriately
PRE-ARRIVAL/ARRIVAL: Verifies insurance eligibility, ensures referral and other authorization requirements are met. Understands managed care principles. Is able to identify and initiate resolution for issues (patient balances, questions, etc.) Obtains appropriate signatures and any needed information (forms, waivers)
High school education or equivalent and 2 - 4 years of experience is necessary
At least 12 months UMHS customer contact experience
Demonstrated call quality and customer service delivery excellence
Fully knowledgeable about UMHS organization, physicians and services
Basic understanding of managed care and indemnity payer referral and authorization requirements
Intermediate competency with desktop software including accurate typing speed of 50 wpm
Demonstrated competency with call center’s call processing, scheduling, and information retrieval systems and applications
Facility with e-mail systems including creating personal folders, utilizing templates, accessing proxy lists, e-mail communication protocol and grammatically correct writing
Basic medical terminology competency is necessary
Demonstrated friendly, warm, articulate telephone manner with a clear, well-modulated speaking voice
Strong interpersonal and communication skills are necessary
Ability to manage stress effectively
Demonstrated competency to cross cover in two or more service areas

103

Call Center Representative Resume Examples & Samples

Providing assistance Warm Calling and Cold Calling in recovery and retention of client accounts
Meeting and greeting patrons
Professional reception skills
Ordering supplies
Performs Sales/Customer Service duties and support
Familiar with office equipment
Communicates effectively to ensure compliance with cross-team, peer to peer & Branch responsibilities
Providing assistance and direction to company website
Experience in office function support and data entry
Experience with Microsoft Office - Word, Excel, Outlook preferred
Experience in Sales preferred
Experience in the Service industry a plus
Knowledge of basic office support functions
Knowledge of best practices, policies and procedures preferred
Awareness of contract terms/language preferred
Strong analytical and problem solving abilities

104

Customer Service Call Center Representative Resume Examples & Samples

Answer inbound calls from marketing leads and set appointments for free hearing evaluations
Place outbound calls to our existing customers, ensuring their satisfaction with their hearing aids and our service
Update computerized systems with information, and make contact with others in the company via telephone and email to resolve customer issues in a timely and professional manner
Must have demonstrated ability to provide extraordinary customer service in a fast paced environment
Applicants should be outgoing and driven to set appointments and achieve incentive based goals
Enjoy speaking with customers and resolving their issues quickly and accurately with no complaints or issues. Patience and understanding is a must
Have a strong attention to detail
Be competent in using computer applications including Microsoft Excel
You must have a ‘can do’ attitude. This position requires you to be on the telephone your entire shift

105

Call Center Representative Resume Examples & Samples

Provides primary dispatching and administrative duties related to scheduling requests for service to field service technicians
Create, dispatch and process work orders to field personnel while ensuring that all appropriate documentation and data entry is complete in a timely and efficient manner
Interpret and follow up on technician reports
Develop strong relationships with technicians and business partners
Source and on board new potential technicians
Provide candid feedback and coaching to technician workforce
Identify growth opportunities. Some negotiations may be required
Act as an account owner and business partner to the Field Service Technicians
High School Diploma, post-secondary education is preferred
1-2 years working in a team environment; experience in a service dispatch operation a plus
Self-motivated and a strong desire to own and resolve issues
Excellent communication and customer service skills
Computer knowledge including experience using the internet, word, excel, and outlook
Ability to build relationships with customers, technicians, and business partners
Ability to analyze and problem solve

106

Call Center Representative Resume Examples & Samples

Schedules all appointments and/or procedures following established scheduling guidelines
Uses multiple systems to fulfill patient requests
Uses UCB/ACD phone systems for scheduling/updating pertinent patient information
Verifies and updates patient information (address, telephone number, insurance,etc.) according to standard work documentation
Documents patient information in the electronic health record (EPIC) following standard work guidelines
Registers new patients according to standard work documentation
Advises patients of their responsibilities regarding insurance and referral information
Actively works Epic patient work queues and scheduling reports assigned to department
Processes failed appointments according to standard work documentation
Has knowledge of all satellites and their locations to aid in directing patients
Keeps work area neat and clean
Attends meetings as required
One-year work experience preferred, preferably in a medical office setting
UCB/ACD Desktop phone system experience preferred
Word processing, computer, photocopy and fax machine experience
A basic knowledge of medical terminology strongly preferred
Exhibits a voice tone that leaves the impression with the patient of confidence, knowledge and professionalism
Staff committed to continuous personal performance improvement in addition to looking for opportunities to make processes work better for the patient
Written communications skills are professional with proper spelling, grammar, and punctuation Effective listening skills
Proficient in Microsoft Office Suite ( Word, Outlook etc.)
Able to speak succinctly and articulately with a moderate pace and volume with no usage of slang or jargon
All calls answered with a positive and greeting at answer, request for information as well as transferring all calls
Able to handle stressful situations in calm and professional manner
Able to adapt to short-notice changes in procedures/processes/policies
Ability to use and navigate current computer programs

107

Call Center Representative Intermediate Resume Examples & Samples

Provide expertise in the completion of complex Call Center functions including detailed scheduling assistance associated with new patients and/or scheduling patients across multiple locations, departments and specialties
Monitor or handle Hot Phone calls
Schedule patient appointments and procedures in a timely and accurate manner
Initiate, route and follow-up on communications with clinicians regarding patient concerns using MiChart InBasket
Monitor Fax-Server
Monitor and manage Referral Work Queue
High School diploma or equivalent and a minimum of 2 years of experience
Must be an active team player with the ability to work independently
Must demonstrate the ability to multi-task in a fast paced environment

108

Call Center Representative Resume Examples & Samples

Putting together memo's
Filing and faxing documents
Ability to use a desktop computer to accurately key information, retrieve information and memo accounts
Basic computer knowledge and data entry
At least 1 year of previous office experience
Previous data entry experience a plus
Applicant must be VERY detail oriented
Must have computer knowledge

109

Temp / Call Center Representative Resume Examples & Samples

To answer incoming calls in a manner consistent with department protocol
To be available for support calls at the expected times unless previously arranged with management
To provide assistance to Emdeon customers while maintaining a courteous manner and helpful attitude
To provide the most current and correct information to customers
To organize personal resources for easy access and future reference
To complete any assigned tasks in a thorough and detail-oriented manner
To escalate customer-level issues in a manner consistent with department protocol
Additional responsibilities may be assigned
Proficient with the Microsoft Office Suite
Ability to function independently as well as in a group
Ability to navigate through multiple computer applications simultaneously
Ability to comprehend complex concepts
Ability to communicate empathy and understanding through both tone and manner
Ability to adhere to a schedule
Bilingual (Spanish) language abilities preferred

110

Temporary Call Center Representative Resume Examples & Samples

Answer inbound calls/emails regarding product and research/resolve inquiries
Keep detailed records of customer interactions and transactions
Partner with team leads and supervisors to resolve issues in a timely manner and meet our high customer service standards

111

Call Center Representative Resume Examples & Samples

Provide excellent customer service in all facets of the job
Interact with customers via phone and/or email to obtain necessary information to provide appropriate contact for pricing and communicate general information regarding our scrap acceptance policies
Interact with customers via phone and/or email to address inquiries and requests for information related to the sale of scrap to our facility
Respond to customer requests regarding Schnitzer Yard information such as hours, days of operation, sales, etc
Interact with Schnitzer Yard personnel to respond to customer inquiries to assist with the resolution of customer request, complaints or concerns
Adhere to departmental standards of performance
Supports the Company's Internal Control process which includes understanding, communicating, and complying with defined internal controls as well as suggesting and making modifications to the policies, procedures, and controls to better relate to the business
Communicates upward problems in operations, noncompliance with the code of conduct, or other policy violations or illegal actions
The ability to stand, walk and sit up to 90% of the time. Manual dexterity to reach and handle items with hands and arms. Ability to talk and hear; Peripheral and depth perception vision; Light to moderate physical activity performing non-strenuous, repetitive daily activities of a productive/technical nature
Previous experience in a call center preferred
Ability to speak English required
Strong communication skills, ability to communicate with customers in a positive, helpful and friendly manner
Dependable with good work ethic
Basic computer and keyboarding skills
Multiline phone experience
Organized with attention to detail
Ability to work with a diverse customer base
Available to work any full or part time day shift

112

Call Center Representative Resume Examples & Samples

Receives, processes and verifies the accuracy of orders from customers utilizing the organizations internal CRM/mainframe systems
Initiates required actions for response to customer service requests for order changes, including the maintenance of orders/customer information files and communicates changes to the appropriate personnel/departments
Provides quality service to both internal and external customers
Accesses the company’s internal systems to obtain and extract order information and provide customer service management with the data for inclusion in various scheduled and special reports
Answer internal and external customer inquiries via phone and email
Ensure all policies and procedures are followed
Respond to all customers in a positive and professional manner
Maintain and exceed the expected level of productivity and quality standards
Accurately code information regarding information relevant to customer’s inquiry
Work well in a fast paced and high volume environment
All other duties assigned by a member of leadership
Skilled in providing excellent customer service
Excellent verbal and written communication
Ability to analyze, interpret and address customer needs
Ability to understand and carry out general instructions in standard situations
Ability to defuse situations and resolve problems quickly and accurately
Ability to navigate between multiple screens
Strong organizational and coordinating skills
Ability to multi-task and handle multiple priorities and changes with professionalism
Ability to work in a high volume, high pressure, deadline-oriented environment
Willingness to obtain functional knowledge and understanding of company products and processes
Demonstrated ability to work in a team environment to improve the delivery of service to internal and external customers
Basic knowledge of PC applications
CRM/mainframe systems software is a plus

113

Call Center Representative Resume Examples & Samples

Supervise a team of Call Center Representative 1s
Monitor Call Center Rep 1 calls and/or have direct customer contact to ensure adherence to quality control, performance, operation standards
Perform call taking and electronic functions as needed during peak volume times and for staff coverage
Directly handle the more complex calls and issues to ensure a prompt appropriate resolution and take corrective action as appropriate
Provide technical assistance or training as needed to Call Center Rep 1s
Assist in maintenance and revision of the Call Center Policy and Procedures Manual, training documents and materials that serve as instructional aides
Identify problems or complaint trends in a particular subject area and communicate these to the appropriate division and/or section for handling
Approve leave and track time and attendance
Review, monitor and complete staff performance evaluations
Determine and oversee staff assignments
Identify training needs and arrange for provision of training
Manage and direct program activities by setting priorities and deadlines
Additional duties will be discussed in detail during the interview

114

Service Call Center Representative Resume Examples & Samples

Provide customer support for pre order activities (pricing, availability, proposal, quoting, technical specifications, non-standards, parts identification and custom solutions)
Facilitates and follows up any sales inquires. Prepares quotations, pro-formas and bids for sales such as state contracts, strategic accounts, National Accounts, direct customers, GSA and NAF government sales, etc
Process customer orders (promise dates, order entry, collaboration with supply chain and operations)
Performs credit evaluations, approves/denies credit requests on all incoming orders and lease requests up to $250K. Establish credit lines for each transaction
Provide high quality service through efficient use of all Oracle/Siebel/Mapics/Operating Systems functionalities related to order fulfillment and relative to customer activity
Coordinate with the transportation provider to maximize efficiency of deliveries from a cost and delivery performance perspective
Process claims and product returns in line with policies
Responsible for driving customer satisfaction with assigned portfolio of customers
Drive pricing and order processing consistency within the channels
Participate as necessary
Associate’s Degree in Business, Marketing, Supply Chain or Finance. Bachelor’s Degree preferred
5-7 years of experience in a customer service, inside and/or outside sales preferably in an industrial environment
Key Competencies
Demonstrated ability to build strategic relationships within various levels of customer’s organization

115

Call Center Representative Resume Examples & Samples

90% Calling potential customers and verifying information provided on online application
10% Identifying customer’s objective
Other Non‐Essential Functions & Responsibilities
High volume phone calls
Ability to keep busy during down‐time periods
Excellent verbal communication phone skills
Basic computer skills and data entry
Previous call center/ sales experience required

116

Call Center Representative Resume Examples & Samples

1-2 years of customer service experience
Experience working with computers and entering data quickly and accurately
Ability to communicate effectively with, and relate to patients of diverse communities
Experience in a healthcare or social services setting
Electronic scheduling experience

117

Call Center Representative Resume Examples & Samples

Ability to handle complaints and unpleasant customers, has a pleasant, patient and friendly attitude
Strong detail orientation and communication/listening skills willingness to work a flexible schedule and overtime when needed
1+ years in a service oriented capacity

118

Call Center Representative Resume Examples & Samples

Answer incoming calls for a high call volume environment
Use of appropriate grammar
Able to react effectively and calmly in a stressful situation
Accurately enter and verify new customer information into customer database
Researching required information using accessible resources
Contacts correct field technician with lead information
Routes calls to appropriate personnel
Identifying and escalating priority issues, reporting to high-level management
Maintains/exceeds department productivity goals and performance measures
Completes special projects assigned by the Call Center Supervisor
Professional verbal, written and data entry communication
Ability to type 45 WPM or more
Proficient in Microsoft Office, especially Outlook, and general knowledge/navigation of various computer applications
Must pass a criminal background check and physical including a drug screen
High School Diploma Required; Some College Strongly Preferred
Required Pre-Employment Assessment - Within 24 hours of creating your profile, you will receive an email from sender, "QUESTIONNAIRE ALERT." Click the link in the email to begin the assessment, which will take approximately 1-1.5 hours to complete. Check your junk mail if you do not see it in your inbox

119

Subrogation Call Center Representative Resume Examples & Samples

Conduct all case document review and updates while speaking with the member or attorney as needed
Interact professionally (incoming and outgoing calls and correspondence) with attorneys, insurance adjusters, medical providers, court staff, recipients and family members and client
Perform basic and advanced levels of document review to identify current case status and case management and ensure case progress through workflow
Ensure all processes meet HIPAA and Government security requirements with regards to sharing/storage/PHI (Personal Health Information)
Experience working in a call center preferred
Experience in the insurance industry (casualty or health insurance) a plus

120

Call Center Representative Resume Examples & Samples

Operate telephone system to answer and direct incoming telephone calls in a timely, professional and courteous manner
Identify callers’ needs and respond by giving general, routine information; transfer the call to the appropriate area, department or individual within the Bank as deemed necessary. Provide quality service and prompt response to all callers
Stay informed and current about service/product promotion in order to answer any inquiry resulting from the Bank’s advertisement
Stay informed about any business emergency situation, e.g. power outage, natural disaster in order to answer the inquiry
Ensure customer’s inquiries and/or complaints are responded to promptly and courteously. Follow the established procedure to report or escalate customer complaints to the appropriate area if necessary
Process online banking applications and related services set up, and provide customer service support for online banking customers
Provide customer service support for telephone banking customers and service set up
Process mobile deposits including files validation
Respond to email inquiries promptly and courteously
Maintain appropriate Call Center records and logs
Minimum two years of customer services experience. Previous banking/online banking experience preferable
Excellent problem solving and troubleshooting skills required
Bilingual English/ Mandarin and/or Cantonese preferred
Ability to function in a team environment
PC proficiency including Excel and Word
Ability to multi-task and handle different systems
Work schedule may include non-standard hours

121

Call Center Representative Resume Examples & Samples

2-5 years of experience in customer service
Inbound customer service call center experience preferred
Ability to complete multiple duties with accuracy shifting from one to another with frequent interruptions and competing deadlines
Strong written communication and verbal communication skills
Team building Skills

122

Senior Call Center Representative Resume Examples & Samples

Receive incoming calls, emails, and web requests from a variety of geographically dispersed facility
Utilize 360 to effectively organize work orders and assign it to the proper contact
Contact the appropriate individual for urgent and emergency requests to ensure request is taken care of in a timely manner
Assist walk ups for Workplace assistance
Monitor telephone queue time data to maximize productivity
Complete all daily assigned daily call backs to ensure customer satisfaction
Provide accurate, timely client work orders which result in highly satisfied customer satisfaction
Is timely in arrival to work and returning from breaks to ensure appropriate coverage at all times and arrange coverage when away from desk
360 system admin and the liaison to the 360 account manager with system issues
Utilize 360 to create preventive maintenance schedules, procedures, assets, and incident reporting for maintenance operation
Follow up on request surveys with a score lower than 3 within 24 hours to ensure client satisfaction and document good comments of individual assigned or team involved
Monitor SLA violations by providing weekly reports to individuals in violation and monitor queue to assist in preventing violations on a daily basis
Maintain and ensure all helpdesk documents are updated with the most recent information
Provide management with reports when requested
Liaison with the JLL Call Center with request system and client issues
Assist JLL team with additional projects and tasks approved by direct manager that does not interfere with position responsibilities
Participate in on/off site training opportunities when applicable and provide training to local and remote regions on 360 including other applicable programs and procedures
Maintain individual productivity/ performance metrics
Identify area of opportunity and utilize skill/ knowledge to suggest improvements
College graduate or equivalent work experience
Familiarity with the accounts payable/receivable process
Superior customer service skills and orientation
Collaborative style needed
Ability to plan and manage work under time constraints, without direct supervision
Good computer skills, proficient in MS Office

123

Senior Call Center Representative Resume Examples & Samples

Maintain up-to-date knowledge of a wide range of firm standard computer hardware, software, and business processes
Continuously collaborate, cross-train and provide backup support to teammates with other areas of expertise. Provide training and mentoring to other members of the organization
Distill Quality initiatives to deliver distinctive service support on every call
Assist others within the CallCenter as well as supporting local distributed support technicians as needed
At least 2 years supporting other internal or external users for business processes
Expert problem solver. Effectively uses knowledge gained through prior experience, education, and training to resolve issues. Ability to document knowledge to share solutions with others is required
Displays use of excellent interpersonal skills. Has the ability and previous experience at interacting with professionals both on a technical and non-technical level
Has the ability to develop and maintain productive working relationships both internally and externally of the CallCenter
Proven ability to learn new technologies while maintaining high levels of performance in an ambiguous, high-pressure environment

124

Call Center Representative Resume Examples & Samples

Take inbound phone calls from policyholders or their representatives promptly and in a professional manner
Either answer the question accurately or transfer the call to appropriate staff for completion
Follow established protocols and procedures
Handle claim inquiries on multiple product lines
Explain specific coverage and claim status to claimants
Maintain confidentiality of information
Document all calls clearly and concisely and complete follow-up work
Generate correspondence as needed
May include some processing work, i.e., follow-up letters
Help team maintain answer rate, speed of answer and other measures to department standard
Meet individual goals for calls taken, calls tracked, quality assurance, etc
At least one year customer service experience
At least one year office experience
An excellent phone voice and phone skills
A caring, compassionate attitude, in particular with elderly population
A positive attitude and work well in a team environment
Organized and attentive to detail
Reliable, punctual and a quick-study
Able to multi-task various tasks and assignments with multiple deadlines and work in a fast-paced environment
Ability to work scheduled hours between the range of 8:30 AM - 6:00 PM
Associate or Bachelor's degree
Insurance experience
HIPAA experience
Strong computer skills (with emphasis on Windows & Microsoft Word/Excel/Outlook) and able to learn new computer functions
A problem-solver

125

Call Center Representative Resume Examples & Samples

Order processing, product look-up, and returns
Detail-oriented, ability to multi-task in a fast-paced, high volume call center environment
Experience in Powersports, RV and/or marine industry is a plus

126

Call Center Representative RV Resume Examples & Samples

Must follow all safety and quality standards at all times, including chemical handling standards and PPE (Personal Protective Equipment)
Skills in forklift, overhead hoist, computer, and fiberglass and/or gel-coat applications preferred
Understand and follow verbal and written directions
Ability to read and understand blueprints
Ability to use hand, battery, and pneumatic tools
Ability to work with fellow coworkers in close proximity and in a team environment displaying mutual respect
Ability to fluently speak, read, understand, and write English

127

Call Center Representative Resume Examples & Samples

Enter essential functions for this role
Enter preferred
Enter KSAs

128

Call Center Representative Seasonal Resume Examples & Samples

Excellent phone etiquette and communication skills
Perform all other departmental related duties as assigned or requested
Computer literate with the ability to learn customer service and order entry software applications
Experience in RV and/or marine industry is a plus

129

Driver Call Center Representative Resume Examples & Samples

Support Account Managers in servicing Donlen’s customers through a variety of means: Daily tasks, Projects, Internal issue resolution
Perform specific tasks on a regular basis, such as: Utilizing Donlen’s systems to create vehicle selectors, process billing changes, generate reports, insurance card distribution and driver data changes
Participate in Client Customer calls
Flexibility in work hours required to ensure proper coverage of call center
Assist in training of new Driver Call Center Representatives
Must have at least 1 year of Customer Service Experience
Basic aptitude of the Microsoft Office applications – Word, Excel, Outlook, is required
Desire to service customers, including understanding the nature of customer inquiries, determining next steps, and pursuing issues to successful and prompt completion
Ability to read and comprehend instructions and effectively present information to customers and other employees

130

Call Center Representative Resume Examples & Samples

Knowledge of hospital demographics
Inbound Physician Referral Calls/ assist with scheduling doctor appointments
Inbound calls for registration in hospital seminars, screenings and education classes
Meeting performance targets for accuracy, speed, efficiency and call handling
Maintain confidentiality of all interactions
Contributes to team appointment goal by achieving an individual goal of a minimum of 50 physician appointments per month (for regular full time employee).The minimum employee physician appointment goal is subject to change at the sole discretion of the Company

131

Call Center Representative Resume Examples & Samples

Position requires weekend, holiday and shift work and may require mandatory overtime
Notifies responders on emergency signals after dispatch
Processes basic data changes to customer accounts
Must be able to handle signals from one location/area and TTY stations
Knowledge of Company policies, procedures, guidelines, and practices
Basic knowledge and understanding about VIP accounts and department
Must be proficient with personal computer, keyboard, fax machine, copy machine and telephone
Must meet minimum quality standards set for them (90% or better average on Q/A)
Ability to work overtime as requested by management
Ability to use discretion and problem analysis
Ability and willingness to make key contributions to the growth of the business
Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community

132

Call Center Representative Resume Examples & Samples

Perform heavy outbound calls (minimum 350-450 per day) to business individuals to verify contact information and qualify sponsored offers
Provide business individuals with appropriate information and/or documentation with regards to the company's services and sponsored offers
Call on surveys, lead verification, live events and other special projects when needed
Minimum 1 year experience in telesales, call center, collections or telemarketing
Experience in high volume call (inbound or outbound)
Energetic and professional with excellent verbal skills
Proficiency with MS Office and internet
Able to work overtime hours during end of month or other peak periods

133

Call Center Representative Resume Examples & Samples

Experience successfully working in high pressure environment, resilient
Understands and has ability to be at desk entire day while taking calls and documenting results with structured breaks and lunch
Attention to detail (ability to use multiple systems with dual monitors, ability to verify identity using date of birth or other personal info, ability to quote and explain complex benefits using resources, determine incorrect claims processing, initiate adjustment, stop pays, and/or priority processing
Clear and effective communication, both oral and written. Must be able to read out loud to caller
Order member supplies
May make changes to primary care physician Performs established performance metrics, such as quality, production; average handling time (AHT) and calls per hour (CPH)
Works with close supervision or detailed instruction Education Requirements
Clear and effective communication, oral and written Ability to multi task PC skills (with average typing speed of 35 WPM)
Customer Service experience and/or call center or heavy phones experience

134

Call Center Representative Resume Examples & Samples

Responds to incoming calls from both internal and external customers. Ensures excellent customer service by responding to general account inquiries, deposit and loan rate requests, information about products and services, Internet banking and ATM or Debit Card issues. Performs PIN resets, Internet banking and e-statement set up and check order requests. Responds to Web Support and Secure Chat inquiries. Compiles information from customer and files EFT complaints for customers reporting unauthorized electronic activity on accounts. Follows through with all customers issues and provides ongoing assistance as needed. Identifies customer needs and offers new opportunities to customers by cross selling or referring to appropriate business line to deepen customer relationship. Supports and participates in bank initiatives and sales campaigns. 45%
Researches and resolves customer issues; manages difficult situations. Follows up on all resolutions to ensure customer satisfaction. Identifies and escalates difficult customer situations to the appropriate party. Responds to customer inquiries regarding Bank fees and makes appropriate decisions regarding reversals. Prepares customer correspondence as needed. 25%
Stays abreast of products and service offered, applicable laws and regulations, and policies and procedures. Continually develops level of knowledge to ensure the development of a full service Call Center, which may include account opening, loan applications, loan payments and various other customer service requests. 10%
Assists branch staff and customers in resolving issues with ATM/Debit card usage to ensure customer satisfaction. Responds to questions from branch staff and customers and may assist in training to enhance process understanding. 10%

135

Inbound Sales Call Center Representative Resume Examples & Samples

Demonstrated success in a sales environment including consultative sales and ability to influence and close the sale
Demonstrated ability to learn how to sell a complex product requiring specific expertise and knowledge
Effective phone communication
Demonstrated success in a team environment
Computer skills including an ability to navigate screens for searching purposes and basic software applications (e.g., Outlook, Word, Excel, Lotus, Email), and typing skills
Time management strategies
Please be sure to add hr-progressive@invalidemail.com to your primary inbox so the email does not get lost in your spam folders
You can view your status in our process by logging in to your profile after applying at any time

136

Call Center Representative Resume Examples & Samples

Follow up on distributed leads
Generate store traffic and contribute to the markets success
Handle customer inquiries both by phone and text
Support sales force by generating sales leads
Follow communication scripts when handing different topics
Candidates should be able to take feedback and criticism to improve productivity and character
Planning and Organizing: Setting priorities and defining actions, time, and resources needed to achieve predefined goals
Problem Solving: Having the ability to identify problems and issues of varying complexities and to find effective solutions with few guidelines
Written Communication: Expressing ideas and opinions clearly in properly structured, well-organized, and grammatically correct reports or documents; utilizing language and terminology
Previous office experience
Data entry and typing skills (including 10 key)

137

Call Center Representative Various Shifts Available Resume Examples & Samples

Verifies, responds to, and dispatches on emergency signals
Answers incoming calls
Must keep abreast of the organization goals and positions held
Must be able to meet minimum productivity standards set
Must keep abreast of both company and central station policies
Must be able to meet minimum productivity standards set that apply to a Level I operator
Ability to work effectively with others
Ability to adapt to changes in the work environment, delays or unexpected events; manage competing demands; change approach or method to best fit the situation
Ability to maintain composure, keep emotions in check and avoid aggressive behavior, even in very difficult situations

138

Call Center Representative Resume Examples & Samples

Ability to meet key performance indicators such as first call resolution, schedule adherence, and contact quality. The scope of support responsibility spans multiple Human Resource and Payroll process areas
Take ownership of the customer issue or problem to identify and drive to a possible win-win solution
As needed, diagnose the underlying event or issue to determine the resolution timeframe. Perform logical steps to resolve the event through utilization of tools, skills, and analyst’s expertise. Where appropriate, provide assistance to the referral resource
Verify customer identity and maintain confidentiality and confidential information
Use software for contact tracking, information gathering, research, documenting customer contacts, and problem resolution. Accountable for 100% of contact transaction documentation daily
Take the frontline responsibility for problem identification and elimination. Provide recommendations to update, simplify, and enhance processes, procedures, and technologies
Contribute to the knowledge management process in any or all of three roles: knowledge content owner, verifier, or reviewer in compliance with governance model
Provide frontline support for anyone reporting a Firm emergency inclusive of assessment, response, and recovery. Actively perform a role in the firm’s Emergency Response Plan, taking home the assigned laptop each night in case of redeployment to another facility as part of the business continuity plan
Actively participate in Contact Quality program to include monitoring, individual and group coaching, and peer-to-peer feedback sessions. Work from action plans for continuous improvement
Ensure information provided to customers and internal processes followed are in compliance with standards (e.g. HIPAA, PII, ERISA, IRS)
As requested, cross train new analysts on core systems and processes in a mentoring role
Proven ability to multi-task, work in an ever changing environment, and stay calm under pressure
Scheduling flexibility to include working overtime based upon client demands (e.g. seasonal periods) as well as responding to the Call Center’s role in the firm’s Emergency Response Plan
Ability to work in a team environment with a client service focus
Underlying infrastructure of the firms’ applications
Addresses customer’s underlying needs by proactively seeking information from them
1 or more years’ experience preferred with Human Resource Line Support, Benefits Line Support or Shared Services Delivery
Experience serving customers in a contact center via telephone and e-mail channels (chat/instant messaging delivery a plus)
Microsoft Office Outlook and Word experience required

139

Call Center Representative Resume Examples & Samples

Promote SEFCU products and services in accordance with Performance Excellence Sales and Service Standards (listed above)
Provide quality Investment & Insurance referrals
Work to achieve personal and department sales goals
Promote general mortgage services, i.e. home equity, mortgage match
Initiate request for refund of fees with supervisory approval
Attend all appropriate job related external and in-house training provided by SEFCU and departmental staff meetings
Maintain proficiency in all technical applications including: the MasterCard system, Intranet, Internet, and has in-depth knowledge of the Harland Ultra Data (FSP), and Touché Sales and Service systems
Basic account responsibilities include but are not limited to
High school diploma or general education degree (GED) and customer service and/or hospitality experience
Your ability to be bonded is required

140

Healthcare Call Center Representative Resume Examples & Samples

Respond to telephone inquiries from patients, physicians, employees, and other callers regarding appointments, referrals, provider messages, and services within the ICP in accordance with established SHMG guidelines
Utilize physician protocols to schedule appointments for ICP specialties and meet established Contact Center performance goals
Utilize SHMG Healthcare systems, Contact Center applications, reference materials, and websites to enter patient information, answer patient questions, verify insurance, perform specific scheduling functions, etc
Complete call processing in an efficient manner; remain aware of call volumes; work as part of the team to handle the call volumes
During all customer interactions, display characteristics of inquiry, empathy, courtesy, and respect
Proactively read emails daily and keep up to date on all communications
Demonstrate behavior consistent with SHMG mission, vision, goals, objectives, and patient care philosophy
Participate in multidisciplinary quality and service improvement teams as appropriate
Must be committed to providing excellent service to SHMG customers
Demonstrate regular, consistent, and punctual attendance
A High School diploma or an equivalent is required
1 to 2 years Call Center/Customer Service experience is required, preferably within a Healthcare setting
Experience working within a hospital, clinic, or medical office scheduling environment is highly preferred
Competencies and Qualities
Must be able to type accurately (40 WPM) and able to wear a headset
Must be computer/PC literate and facile in navigating among different applications/systems and websites
Must have solid verbal communication skills and interpersonal skills - comfortable interactions with customers on phone (and via other channels); ability to listen, maintain rapport, show empathy, and use proper telephone etiquette; good grammar, articulation, and speech clarity
Must have mastery of the English language - spoken and written (bi-lingual a plus)
Must be flexible, a team player, and receptive to change; is able to learn quickly and retain new information
Must be able to think critically, identify the caller’s need, and solve the problem
Must be able to work in a fast-paced, often high-pressure environment, with proven ability to maintain composure in stressful situations and manage and diffuse angry or upset patients
Must be self-directed and able to multitask
Must adhere to work schedule; must be on time
Must be able to work variable schedule(s) and overtime as necessary

141

Call Center Representative Resume Examples & Samples

Two (plus) years of college course work
Multilingual verbal and written skills
Demonstrate leadership and assertiveness

142

Call Center Representative Resume Examples & Samples

Performs all tasks and treats all customers (external and internal) in a manner consistent the RIC Customer Service standard
Monitors prescription refill/test result requests coming directly to the Outpatient Services Center, and ensures completion of all requests
Researches referring physician information, including licensure, governmental eligibility, and contact information to maintain in a centralized database
One to three years experience in a health care field with a knowledge of health care systems
Proficiency in keyboarding skills. Application of a variety of moderately complex PC software and office equipment (multi-line phone, metrics board, etc.)
Demonstrated problem solving and decision-making skills
Ability to handle heavy call volume and stressful situations when quick action is required
Understanding of healthcare operations and the crucial role the call center plays for delivering world-class access
Strong customer service skills and experience that work well with the RIC Customer Service Standards
Ability to talk and type – Required
Ability to work successfully in a fast-paced work environment – Required
Bilingual - fluent in Spanish – A plus

143

Call Center Representative, RIC Call Center Resume Examples & Samples

Assists patients with all other requests and questions, and direct patient to appropriate site/staff when applicable
Maintains the Allied Health Database in consultation with the various sites
Must be willing to work a flexible work schedule
Associates Degree or Certificate in a Medical Administration Program is preferred
Working knowledge of medical terminology and insurance
Previous call center experience preferred
Previous experience with Cerner Millennium preferred
Proficiency in Microsoft applications: intermediate level skills in the use of Outlook, Word, and Excel
Strong understanding of data entry and the ability to integrate multiple applications of hospital information systems
Active listening and attention to detail
Ability to engender trust with both customers and team members
Strong organizational skills, including attention to detail and follow through
Effective verbal and writing communication skills in order to interview patients/customers to obtain pertinent medical and financial information
Capability to identify, trouble shoot and resolve escalated customer problems including follow through to ensure customer satisfaction

144

Call Center Representative Resume Examples & Samples

High school diploma, college preferred or work experience
Basic understanding of banking and finance
Prior call center or customer service experience preferred

145

Call Center Representative Resume Examples & Samples

Must be able to work independently, solve problems and make decisions with minimal supervision
Ability to function in a closely monitored environment, including continual monitoring of customer calls and productivity levels
Excellent sales skills required
Requires ability to proficiently use association management software and other computerized data entry system or other relevant applications
Must possess excellent communication skills including the ability to communicate effectively, tactfully and professionally with all members, prospects and employees
Must possess ability to learn and execute telephone marketing/selling techniques in accordance with departmental expectations
Ability to achieve challenging goals and objectives in a quality manner
Must be able to perform multiple tasks simultaneously
Experience using a predictive dialing system preferred
Ability to work in a fast-paced work environment
MO25
Educate existing members and/or potential members, to the benefits and value of services
Contact new/existing members based on marketing campaigns to offer additional services
Accurately process sales orders in Salesforce.com and/ or Association Management System. Utilize Spitfire to handle outbound phone calls
Accurately present products, package options, and services aligned with assigned business strategy. Follow department scripting
Meet/exceed sales objectives on all calls
Maintain all established sales, quality and performance standards for the department
Utilize predictive dialer to initiate outbound sales, retention and survey calls
Navigate corporate website and other resources to provide members with pricing, promotions and service information
Adhere to organization policies and procedures

146

Call Center Representative Resume Examples & Samples

One year of experience in an office or health care setting
Knowledge of Microsoft Word, Excel, and Windows
Excellent keyboarding skills and familiarity with copiers, faxes and telephone equipment
High School diploma or General Equivalency Degree (GED)
Knowledge of medical terminology
Prior employment as an operator

147

Wage Garnishment Call Center Representative Resume Examples & Samples

Handling phone calls regarding garnishment related questions from our clients, client's employees, custodial parents and agencies who ensure ADP is in compliance with federal and state garnishment laws
Processing inquiries from our operations department when documents are received advising that notifications or payments have not been received
Up to 1 year of Directly Related Experience
Bachelor's degree or equivalent in education and experience
One plus years of Call Center experience with a high emphasis on client service
Experience with payroll or payroll garnishments
Able to work well under pressure while maintaining a professional and courteous demeanor at all times
PC skills a must to include proficient use of various Windows based applications
Proven ability to adapt to frequent changes and updates
Proven ability to follow operating procedures and instructions
Bilingual in Spanish

148

Call Center Representative Resume Examples & Samples

Consistently provide members with exceptional customer service
Assist internal and external customers via incoming telephone calls
Actively listen to customers and respond appropriately
Utilize the BCBSMA computer system to look up and record information regarding a customer’s account
Investigate and resolve member inquiries through correspondence and computer research
Advise customers regarding policy and benefit information for multiple health plans
Coordinate internal activities necessary to research and resolve inquiries and provide accounts with service solutions
Contribute to a team effort to meet or exceed service, production and quality goals
Identify errors and implement solutions with team members and leaders
Meet and exceed daily, weekly and monthly performance goals
Provide a high level of service to both external and internal customers
Creative problem solving within a team environment
Desire to create a caring atmosphere for customers
Flexibility and willingness to change as business needs change within the division
Take ownership of work
See opportunity in the unexpected
College degree or comparable experience preferred
2 plus years of successful work experience in a customer focused environment, direct customer contact via phone preferred
Prior experience assisting members and/or providers with telephone inquiries
Basic knowledge of personal computer operations and software packages
Experience in a Windows environment preferred
Excellent organizational, problem solving, communication and interpersonal skills

149

Call Center Representative Resume Examples & Samples

Complete follow-up paperwork and duties necessary to meet or exceed the caller’s expectations
Document calls on note screen of medical management software system
Call Code 85% of calls answered
Complete necessary forms such as QM complaint forms, HIPAA response forms, New Member Survey, Transportation, Fraud & Abuse, Grievance, Case Management, Disenrolled member survey, PCP Assignments, and various reports
Phone coverage is provided in compliance with CMS regulations
Performance Measures are achieved and in compliance with established Health Choice Generations benchmarks and policies

150

Payroll Call Center Representative Resume Examples & Samples

High school diploma or GED equivalent, or an equivalent combination of training and experience, including working with customer service management systems to ticket and track call volume
Minimum of one (1) year experience working in a payroll environment or with payroll systems is required. Experience with payroll administration, call centers, and customer service management systems is preferred. Experience with PeopleSoft and Kronos preferred
Strong communication and problem-solving skills to articulate verbal and written resolution to customers by telephone or email in a professional manner
Flexibility and a consistent positive attitude while resolving customer inquiries and issues
Ability to multi-task and create call incidents to track customer inquiries while simultaneously closing out call transactions
Bilingual (Spanish) is preferred

151

Call Center Representative Inbound Associate Resume Examples & Samples

Resolves routines questions and problems, and refers more complex issues to higher levels
Enters outpatient billing information into computer software system
Perform general office tasks such as preparing copies and printing reports
Delivers menus and other food service related items to inpatient nursing units
0-2 years telephone-based customer service experience
Must exhibit a professional and positive image when interacting with patients, departmental staff members and allied health professionals
Willingness to be a team member with the ability to be flexible and adapt to a changing work environment
Competent using technology such as hand held computers, word processing, data entry, spreadsheets, and email. Must be able to maintain confidentiality with respect to patient information
Ability to reach over head, lift and carry 25 pounds and walk a considerable distance
Associate's degree or equivalent combination of education and experience in the healthcare industry or dietetics
Demonstrated ability of strong problem-solving skills
Experience working with MiChart/Epic and CBORD software
Ability to work in a self-directed manner

152

Call Center Representative Resume Examples & Samples

Participates productively as a member of a team
Completes tasks beyond general support level
Accepts instruction and direction from leadership. Ability to manage tasks and assignments without detailed direction
Identifies, prioritizes and resolves some issues independently, and escalates more complex questions or issues appropriately
Complies with contract requirements, business unit rules and related and legal regulations
High School Diploma or equivalent; may hold 2 year post-high school Degree; may hold Bachelor’s degree
Typically, 2 years of Call Center experience
Prior office or clerical experience
Ability to follow written policies and procedures
Ability to access and retrieve information using a PC and basic understanding of Microsoft Office products
Ability to follow procedural guidelines.'
Ability to work on assignments with limited instructions from leadership
Good written and verbal communication skills, including professional telephone skills

153

Benefits Call Center Representative Resume Examples & Samples

Maintains benefits member database
Prepares benefit statements and year-end update of benefit records
Must have experience working with benefit packages

154

Project Based Benefits Call Center Representative Resume Examples & Samples

Responsible for the day-to-day service and administration of benefit plans for assigned clients using established procedures and detailed instructions
Performs benefit calculations where required
Provides basic advice and guidance to clients or plan members
Assists employees in the completion of appropriate forms, calculation of benefits or premiums
Liaises with actuarial staff, senior consultants or senior administrator/manager, as well as trust company and insurance company representatives
Monitors priority of calls and shifts escalated calls to assure resolution to problems
Coaches and advises less experienced administrators

155

Call Center Representative Resume Examples & Samples

Knowledge of general office equipment (copier, fax, phone systems, etc.)
Professional communication skills (phone, interpersonal, written, verbal, etc.)
Self-motivated, proactive, detail oriented and a team player
Bilingual preferred (English/Spanish fluent)
Associates Degree Preferred

156

Customer Service Call Center Representative Resume Examples & Samples

Handle high volume of incoming calls and resolve customer request/inquires
Ability to negotiate, be flexible and make rational decisions on the spot
Provide excellent customer service, while adhering to policies and procedures

157

Powersports Call Center Representative Resume Examples & Samples

Identify, research and resolve customer issues in a timely manner
Work closely within the team and with other departments
1-3 years prior customer service experience in call center environment
Minimum 1 year Experience in Powersports related industry

158

Senior Healthcare Call Center Representative Resume Examples & Samples

Incoming calls can be from members and / or Providers questioning claim status, review status, appeal status and / or reporting of fraud
2+ years of experience within the Healthcare, Claims, or Insurance industries
2+ years of Customer Service / Call Center experience
Moderate proficiency with Microsoft Excel (data entry, reporting, data analysis)

159

Call Center Representative Resume Examples & Samples

High Comprehension level, must read and follow procedures
Must have good written skills
Must work well within a team
Must be able to fluidly multi-task
Superior work ethic
Excellent Attendance
Access to a comprehensive employee benefits package including health, prescription, vision, dental, and life and short-term disability insurance
Portable 401(k) plans

160

Call Center Representative Resume Examples & Samples

Practice exceptional customer service and telephone techniques
Ability to maintain participants engagement throughout a lengthy survey with a high level of complexity
Ability to listen to and accurately capture respondent answers over the phone
Maintain confidentiality of procedures, scripts and respondent information
Cooperate with co-workers and management while working toward department goals
Consent to be monitored and recorded while conducting surveys

161

Call Center Representative Resume Examples & Samples

Receive and manage all communications traffic in and out of Clean Harbors EOC during assigned shift in a courteous and professional manner. The EOC Duty Operator I is responsible to ensure that all calls are handled appropriately and immediately
Record accurate and detailed information regarding the nature of every call notifying appropriate personnel of call ensuring complete customer satisfaction
Publish detailed EOC Report documenting every incoming and outgoing call per shift. Make timely notifications and accurately record data in accordance with customer requirements
Keep all EOC reference material up-to-date plus responsible for routine tests verifying accuracy of data and simulated drills
Must provide detailed shipping information pertaining to Hazardous Materials transported by Clean Harbors’ vehicles to response or regulatory personnel if requested
Ensure phone lines from all locations are properly routed to the EOC after hours
Assist training of new or temporary Duty Operators
Support Field Service Operations with general administrative needs and Emergency Response (ER) and Non ER calls
Performs other duties and tasks as assigned from time to time by management and will be required by the needs of the Clean Harbors business

162

Regional Call Center Representative Resume Examples & Samples

Solicit customers calling into the location, and assigned accounts, by phone to promote various parts marketing activities
Determine the availability of parts to best serve customer demands and coordinate the logistics of orders
Participate in maintaining a lost sales tracking program

163

Call Center Representative Resume Examples & Samples

Take mostly inbound calls in a high volume call center
Receive around 60 inbound calls per shift
Ask probing questions to screen the calls as you receive them
Assist the client if possible or transfer them to the appropriate party if need be
Respond to customer inquiries by personalizing and relaying accurate information to members
Provide technical, procedural, and operational guidance on client service issues as well as deliver personalized service and respond to questions about products
Give clear and concise communication of information, policies, and procedures
Problem solve, perform initial research, and follow-up with client related issues as needed
Monitor status of requested / assigned work, prepare customized correspondence as necessary, and make outbound calls as requested

164

Call Center Representative Associate Resume Examples & Samples

Provide patients with information on necessary preparation or materials and documents needed for the appointment
Collect and update patient demographics, insurance and authorizations, referring and/or primary care physician information and other pertinent information
Prepare patient itineraries and assemble and mail patient information packets
Image documents to the EMR
Excellent attendance record and punctuality
Must adhere to a high standard of personal and professional conduct
Must demonstrate excellent written and oral communication skills
Must demonstrate the ability to interact with a diverse population
Must possess strong organization and prioritization skills
Must demonstrate the ability to multitask in a fast paced environment
Basic medical terminology
Familiarity with MiChart

165

Call Center Representative PRN Resume Examples & Samples

Responds promptly and professionally to the needs of the client
Answers phones and provides requested information in a courteous and timely manner
Effectively researches, troubleshoots and follows through to addresses client inquiries within required timeframe
Maintains accurate and complete client service center documentation
Follows safety policies and procedures

166

Customer Service / Call Center Representative Resume Examples & Samples

Receive and accurately processing all orders in a fast-paced environment (via phone, fax, website, email and EDI from customers)
Generate and maintain individual processing procedures by customers
Providing knowledgeable answers to questions regarding products, product availability and pricing
Act as extension of sales team; contact customers on daily basis to obtain order details

167

Call Center Representative Resume Examples & Samples

Work in a fast-paced environment taking inbound calls
Be empathetic and helpful to the needs of the customer
Think on his/her feet
Remain cool and calm under pressure – be able to deescalate a customer’s frustration
Ability to work independently and in a self-directed manner
Be highly organized
Be flexible
Be confident
Think “outside the box” to troubleshoot process exceptions and recommend resolution
All CSRs must be confirmed as being eighteen (18) years of age or older on or before the CSR’s hire date
CSRs must have a minimum education of a high school diploma
Service Provider will only hire qualified CSR’s that are lawfully employable
CSRs must have demonstrated effective customer service and active listening skills
CSRs should have a demonstrated ability to solve customer’s problems and concerns with professionalism and empathy
CSR’s must adhere to all applicable policies and remain resilient in addressing the customer’s needs
CSRs should produce results in a timely and accurate manner; always building rapport with the customer
CSRs should have excellent written and verbal communication skills
CSRs should demonstrate reading comprehension proficiency
CSRs should demonstrate an ability to follow directions/procedures
CSRs should have demonstrated proficiency with PC applications, Windows environment, accessing the Web/Internet and Email
CSRs must have a pleasant-speaking voice and an empathetic tone, good articulation, rate of speed and the ability to be clear and concise In their communication style

168

Call Center Representative Resume Examples & Samples

Maintain a work area that is neat and organized
Submit/process accurate and complete reports
Provide professional output to our customers
Develop good knowledge of the various products offered by the Lottery, including play styles, prize structures, pay out percentages, odds of winning, special promotions, etc

169

Medical Call Center Representative Resume Examples & Samples

Prior experience in collections and knowledge of HIPAA, EMTALA, and PHI are a plus
Medical insurance background is a plus
Proficiency in Microsoft Word and Excel is a plus, and must be comfortable working in multiple computer systems and applications simultaneously
Must be able to work in a high call volume call center environment with both inbound and outbound calls
Have great attention to detail
Be flexible, and have the ability to multitask
Be able to meet deadlines and productivity standards
Must possess a High School Diploma or GED equivalent
Working knowledge of government programs funded by local, state, or federal entities a plus
Capable of practicing strong human relations skills, such as empathy for others
Ability to pass drug and background checks required
Pay is based on applicable experience
Position involves long periods of sitting, heavy data entry, and heavy telephone work
Reliable transportation and proof of a valid license and auto insurance required

170

Call Center Representative Resume Examples & Samples

Proficiency in Spanish preferred
Effective listening skills in addition to the ability to concisely summarize information provided by our customers are essential
Ability and willingness to remain at your work station and follow a structured schedule are necessary to meet customer call volume requirements
Previous insurance experience and/or coursework are beneficial

171

Call Center Representative Resume Examples & Samples

Strong written and verbal skills
Strong data entry skills
Type 40 WPM

172

Call Center Representative Resume Examples & Samples

Determine the members’ needs and cross-sell appropriate services and products. Continually improve member relationships
Understand and apply savings policies, procedures and dividend rates to sales calls
Understand the consumer lending process as it relates to cross-sales opportunities, loan products and interest rates
Provide accurate account information using account security procedures
Perform financial transactions in an efficient and precise manner
Recognize account flags such as: account holds, delinquent loans and screen messages before disbursing savings/loan checks
Support individual, team and credit union goals as determined by credit union management
Provide quality member service that exceeds the members expectations
Utilize system software provided (Spectrum, CSCS)
Must adhere to contact center matrix reporting requirements
Promotes honest and open communication throughout the credit union
Demonstrate behaviors that are consistent with the credit union’s values, philosophies, and leadership characteristics
Work with other credit union departments to insure the workflow or process is providing the best service to the members
Knowledge of or willing to develop sales techniques
Knowledge of credit union services and products
Must be able to appropriately resolve conflicts and escalated issues
Must be PC literate
Able to function and thrive in a production environment
Able to work effectively individually and within a team environment
Ability to communicate effectively in writing and orally
Ability to resolve interpersonal conflict and miscommunications
Knowledge of spreadsheet software and ability to use word processing software
Must be able to be bonded

173

Call Center Representative Resume Examples & Samples

Answer customer’s questions regarding existing orders
Provide detailed product descriptions for merchandise on the Boscov’s website
Answer incoming calls for all store locations
Opportunity to learn additional customer service functions within our care center such as on line chat

174

Call Center Representative Resume Examples & Samples

Field inbound auto and home insurance calls from agents related to billing inquires, policy questions and overall customer service
Counsel customers/agents on underwriting eligibility and policy coverage and/or options
Within established timeframe, provide phone requested quotes to customers/agents for changes to existing lines or products
Upgrade coverage and sell new coverage/products to existing customers as appropriate
Review phone requested cancellations and reinstatements and make appropriate decisions to resolve
Resolve customer service related complaints and process complex customer calls, answer customer/agent policy and billing inquiries
Act as on-line billing systems and agency portal website expert to provide proactive agency support as well as assist co-workers in mastering these systems and sell their benefits to the agents
Accountable to build/maintain effective relationships with customers/agents
May provide agency and internal support on information input processes
Handle special projects/other related assignments as delegated by Team Manager
Customer service experience (face to face or phone)
Basic math and analytical skills
Prior insurance experience

175

Call Center Representative Resume Examples & Samples

One-two years of previous Call Center experience required
Preferred experience includes Bilingual (English/Spanish) and prior Level I Help Desk experience along with troubleshooting and probing skills
Excellent communication skills required with a strong command of the English language (bilingual preferred)
Outstanding listening and problem solving abilities
Must be able to multi-task under stress
Must have above average problem resolution and follow-up skills
A certain degree of creativity and latitude required while resolving unusual or adverse situations and dealing with difficult customers with diplomacy and understanding, making sound decisions based on available facts
Ability to effectively deal with stress, work varying shifts, holidays, week-ends and overtime as required in a 24x7 working environment
Must be able to type a minimum of 30 WPM
Must be able to effectively work with technology (PC / Laptop / Scripting System / etc.) and have a demonstrable ability to use technology
Experience working in a Healthcare environment is preferred
Prefer A+, ITIL, STI, CIAC, ATSI or comparable

176

Call Center Representative Resume Examples & Samples

Inbound call center for Enterprise customers
Email resolution
Click to chat resolution
Quality resolution that provides an enjoyable customer experience

177

Medical Call Center Representative Resume Examples & Samples

Verbal and written communications with customers
Review and process incoming letters and email
Work closely with field management, category managers, and other departments to resolve customer questions/issues
Research product questions on proprietary brands
Must be available to work defined work schedule to support business need
Minimum of 2 years customer service experience working with internal/external customers
Excellent interpersonal and problem-solving skills
Ability to type 40 wpm
Proficient in MS Office preferred
2 years’ experience in inbound customer call center preferred
2 years retail experience preferred

178

Call Center Representative Resume Examples & Samples

Manage and accurately process new prescription orders in accordance with service level expectations. Processing includes data review and completing a call to the patient as a means to create their awareness, educate on the product / service and set expectations for product reconciliation
Effectively communicate with active and non-active patients in order to troubleshoot challenges with data transmissions and non-compliance with equipment requirements
Identify and respond to customer needs and problems. Initiate actions as needed to ensure customer satisfaction
Communicate orally and in writing with the healthcare providers regarding prescription status or to inform on patient non-compliance
Accurately and effectively document all calls
Interact effectively with internal team and sales organization to answer inquiries and resolve issues
Work effectively from a daily task list to address open action items and prioritized needs during the work shift
Understands and adheres to department standard operating procedures and maintains a high degree of product knowledge
Attend and support team meetings, conference calls, training programs and other business requirements as it applies to the clients monitoring systems
Participate in process improvement initiatives as requested
Effectively manage priorities to facilitate business goals in areas of customer satisfaction and achievement of customer support expectations
Minimum of a High School Diploma or GED required, Bachelor’s degree preferred
A minimum of 2 years’ experience in a high volume call center addressing inbound / outbound customer calls while providing customer support function with demonstrated ability to address customer questions and concerns
Prefers at least one (1) year experience in the medical field or in medical benefits administration field (Billing, Insurance, Pharma, Pharmacy, DME) providing customer service to patients. Knowledge of the medical device business or healthcare environment and understanding HIPAA, privacy laws, Medicare policies and insurance guidelines
Strong proficiency with Microsoft applications
Strong computer data entry experience documenting calls by typing on a keyboard while speaking with a customer
Demonstrated excellent written and oral communication skills. Able to speak clearly, professionally and grammatically correct
Demonstrated independent working skills, completes tasks without appreciable direction
Ability to multi-task in a highly dynamic and fast paced situation
Ability to maintain a calm demeanor, listen empathetically, and work to resolve customer issues, even when dealing with difficult customer interactions
Ability to work flexible hours and varying daytime and evening shifts, including weekends. May include overtime as business needs dictate
Demonstrated ability to communicate effectively with customers/business partners to answer questions and resolve issues according to department protocols and requirements

179

Customer Service Call Center Representative Resume Examples & Samples

A minimum of 2 years of related experience in customer service and / or a high call volume environment
Associate’s Degree or equivalent experience
Ability to multi-task, organizational skills, and attention to detail are critical for this position
Microsoft Excel, Word, and Outlook experience required

180

Call Center Representative Resume Examples & Samples

Handle customer inquiries both by telephone, email and other means of communication
Manage large amounts of inbound and outbound calls such as and not limited to Customer welcome calls, premium due, and past due reminder calls in a timely manner
Answers customer inquiries by providing valid and accurate information on a first call resolution
Follow company’s call “scripts” when handling different types of calls
Identify customers’ needs and provide solutions and/or alternatives if cannot resolve during the first call, escalate unresolved problems immediately to management and follow up to ensure resolution is met
Build relationships and engage customers by taking the extra mile to provide pleasant customer experience
Maintains call center database
Update existing customer information
Complete call logs
Other tasks assigned by management
Ability to meet the client’s requirements and being able to maximize relationships profitability
PC literate in MS Office, including Word, Excel, PowerPoint
Mature with strong personal drive
Strong customer focus and follow-up skills
Responsible and demonstrated ability to work under pressure

181

Core-medical Call Center Representative Resume Examples & Samples

Utilizes superior customer service skills working in a call center environment managing a high volume of incoming calls to the practice
Provides patient referrals (with physician direction) or ensures appropriate referrals have been obtained for required visits in specialty offices
May perform the duties of practice Medical Office Coordinator such as check in/check out, collection of co-payments, adjustment transactions, balancing daily journal, and maintaining provider schedules
Advises appropriate staff of priority items that require immediate attention by using IP Phone, facilitator phone, and/or EMR messaging
Demonstrates sensitivity to patient's comfort, confidentiality and concerns while maintaining a therapeutic environment for the patient and family in accordance with the provider and CORE standards
Provides coverage in other Core offices as requested
Prepares new patient records and completes scanning prior to patient appointment
Assigns new patients to a provider & care team to establish a care partnership
Scheduling of patients to the appropriate care team (whenever possible) to ensure consistency for the continuity of care

182

Call Center Representative Resume Examples & Samples

Handle multiple responsibilities and have a customer focused mind set
Must be available to work flexible work schedule including weekends and evenings
Effective communication, interpersonal and organizational skills in person and on the phone
Previous customer service experience in a retail setting preferred
High School diploma or equivalent required, two year college degree preferred
Previous supervisory experience a plus
Proficient computer skills and able to learn proprietary P.O.S. program
Flexibility to work a retail schedule that includes nights and weekends
Ability to work 40 hours a week
Bilingual - Spanish - a plus!

183

Call Center Representative Associate Resume Examples & Samples

Communication/Telephone Skills: Adheres to established telephone management principles (Front End Redesign). Able to efficiently navigate the electronic medical record (MiChart) to obtain information needed. Demonstrates good customer service telephone skills
Appointment Scheduling: Able to accurately and efficiently schedule patients utilizing the MiChart. Able to identify the best available appointment type to meet the patient and clinic/ provider needs and requirements. Able to ask and document the correct questions to assure accurate billing information is obtained and required referrals/authorizations are met. Shares outstanding balance information to the patients and/or guarantor
Information Management: Utilizes MiChart inbasket process to accurately and appropriately document patient requests including urgent medical problems, prescriptions and other medical needs, and referrals. Routes patients to appropriate resources. Able to identify "red call" and "yellow card" situations and respond appropriately
Pre-Arrival/Arrival: Verifies insurance eligibility, ensures referral and other authorization requirements are met. Understands managed care principles. Is able to identify and initiate resolution for issues (patient balances, questions, etc.) Obtains appropriate signatures and any needed information (forms,waivers)
Minimum of 2 years previous experience in clinical and clerical health care setting is required
Excellent phone management and customer service skills, including telephone triage is required
Demonstrated ability to work collaboratively with multidisciplinary teams
Willingness and openness to new ideas and processes that improve patient care
Good attendance record
Additional Requirements

184

Call Center Representative Resume Examples & Samples

Daily review of all Siebel cases for accuracy
Workflow of cases to the case processing team
Follow up and follow through of all cases to completion
Call backs for more technical calls
Escalation of observations and any immediate needs to the Administration Teams
Participation in Client and Administration team meetings
Ensure cases are closed consistent with client SLA
Coach/Train Participant Services Representatives to first call resolution
Identification of training opportunities: tactical and strategic
Review reports daily, provide analytics and trends of client case management: Aged cases, Repeat Callers
Communication of Trends and Analysis to Administration
Knowledge Base update recommendations (to support FCR)
Client Implementation: support for new clients to Mercer and clients transitioning to this support model
Retirement and Survivor Services
2-3 years Participant Services experience
Participant Services Rep II or greater preferred
Business Skills: customer service, attention to detail and quality, analytical skills, follow up and follow through, identification of trends, escalation, time management, Mercer’s Quality programs and initiatives
Technical Skills: solid PC skills, system knowledge (Mercer specific systems), Siebel and Siebel analytics, Excel, Word, Powerpoint, Visio (a plus)
Professional Skills: communication – written and verbal, procedure documentation, client project management, influencing others, problem solving, time management
AVAILABLE SKILL SET TRAINING

185

Call Center Representative Resume Examples & Samples

Answer multi-line phone system
Find available interpreters and coordinate assignments
Pre-employment screenings are required
If converted after the approximate 90-day probationary period, the background check will be conducted again to meet FEMA requirements. This would be a 7 year, Homeland Security background check with fingerprinting
1+ year of call center experience is required
Must have a good memory. Client information is constantly evolving and adapting, yet must be memorized

186

Senior Call Center Representative Resume Examples & Samples

Achieve individual sales, referral and service quality goals as well as team sales
Follow up on all commitments to contribute to department service level standards
Excellent verbal communications skills
Demonstrate a working knowledge of banks products, services, and policies
High School Diploma or GED and a minimum of four years high volume call center experience and/or four years of teller and/or branch banking experience

187

Call Center Representative Resume Examples & Samples

Build rapport and strengthen client relationships while servicing client needs with account inquiries, servicing needs, and issue resolution
Maintain thorough knowledge and understanding of Key Bank’s products and services
Knowledgeably respond to and overcome client objections
Recognize and effectively act upon client retention opportunities
Act as liaison for our clients to provide first call resolution by coordinating and following up with other departments or lines of business as appropriate
1-3 years client services and sales experience required
Ability to adhere to established attendance policies

188

Call Center Representative Resume Examples & Samples

Providing excellent customer service to prospective customers
Verifying information submitted by the consumer through an online Inquiry
Able to quickly build rapport with potential clients
Identifying customer’s goals and objectives
Ability to handle high volume phone calls

189

Claims Call Center Representative Resume Examples & Samples

Develop the skills to be responsible for analyzing death and waiver of premium claims
Prepare well written communications to beneficiaries / representatives, internal counsel, underwriting and senior management
Must accurately update all information in claim's systems
Exhibit excellent verbal and listening skills, be detail oriented and have the desire and ability to provide customer service in a professional positive manner while maintaining an empathetic voice with the beneficiary / representative
Review documents and information and make sound decisions based on knowledge, training and experience
Associate's or Bachelor's Degree 3.0 GPA preferred, or equivalent years of related experience
Strong PC skills to include Word, Excel, Lotus Notes with the ability to navigate multiple applications during call handling
Proven ability to work in a fast paced environment with attention to detail as individual will be handling inbound phone calls and multi-tasking navigation through numerous applications
Strong accountability and customer service skills to provide exceptional service
Must be willing to work 9:30 a.m. to 6:00 p.m. EST shift

190

Claims Call Center Representative Resume Examples & Samples

Answer incoming calls from Agents and Clients while processing applicable transactions during call and creating work items in Automatic Work Flow (AWF) as necessary
Establish high quality customer relationships - using information resources and own technical knowledge to respond to external and internal inquiries
Active involvement in stretch assignments, i.e., enhancing claims knowledge through e-learning's and classroom led training
Develop and maintain working knowledge of administrative and mainframe systems needed to process service functions and perform at a fast pace with high accuracy and quality
Develop expert knowledge of all products in assigned skill sets, software applications and processes
Demonstrate high proficiency in subjective metrics, i.e., customer service focus, effective communication, technical knowledge, professional growth/engagement, accountability/dependability, and decision making
Focus on specific team metrics, i.e., quality monitoring, security verification, adherence to schedule, production, attendance and quality processing
1 year of customer service experience required in a related field

191

Call Center Representative Resume Examples & Samples

2-4+ years of working experience in customer service or related fields
Able to read, write and speak English proficiently
Excellent written and oral communication skills in both languages
Dental Experience preferred
Healthcare/Insurance billing experience desired
Office administrative experience and skill desired
Ability to follow written policies, procedures and guidelines, and give feedback to leadership
Intermediate-level knowledge of operating systems
Self-motivated with good time management and organizational skills
Ability to read and interpret basic to moderately complex documents such as operating and maintenance instructions, procedure manuals, and government/healthcare guidelines
Excellent written and verbal communication skills and customer service skills, including professional telephone skills

192

Employee Services Call Center Representative Resume Examples & Samples

Demonstrate a polished, courteous professional manner in dealing with all levels of employees
Ensure (when possible) first-call resolution support in responding to human resources and/or benefit-related support questions; if first-call resolution not possible, respond within service support guidelines
Provide PeopleSoft system support answering questions relating to Employee Self Service, benefits enrollment, qualifying life events, employee address and name changes, etc
Establish and track all employee support activity through call center technology, focused on results and continuous process improvement
Access and maintain the ESCC knowledge database as required to ensure accurate, consistent and compliant up to date information
Generate call center reports to analyze important metrics and ensure service and performance standards are being met or exceeded including
First-call resolution
Service level/response time
Average handle time/calls per hour
Self-service accessibility
Customer Satisfaction
Perform administrative duties as necessary including benefit support activities such as Qualified Domestic Relations Orders, Letters of Creditable Coverage, Qualified Life Events, Dependent Audit and other support related to benefits administration
Ability to actively listen to employee and/or dependents
Ability to understand and empathize with the employee and their experience
Ability to prioritize and solve problems in a time-sensitive-high volume environment
Proficiency with navigating through multiple systems
Ability to exercise considerable judgment and discretion in dealing with matters of significance for the business
Proficient in Microsoft Office Word/Excel
At least 12 months of experience working in a shared service environment or call/contact center required (preferably in a benefits-related support environment)
High school diploma (or GED) required; Associates or Bachelor’s Degree a plus

193

Call Center Representative Resume Examples & Samples

Accepts instruction and direction from leadership
Ability to manage tasks and assignments on a daily basis
Identifies, prioritizes and resolves issues independently, and escalates more complex questions or issues appropriately
High School Diploma or equivalent, may also hold a 2 year post-high school Degree or Bachelor’s degree
Typically up to 1 year of working experience in related fields

194

Call Center Representative Resume Examples & Samples

High School diploma or GED or equivalent experience
6 months of experience in relevant work
Strong interpersonal/verbal communication skills
Ability to create, review, and interpret treatment plans
Ability to act on feedback provided by showing ownership of his or her own development
Previous experience in a call center or customer service environment

195

Retention Call Center Representative Resume Examples & Samples

Responds to customer's calls within designated time frames and perform troubleshooting procedures to determine the nature of the inquiry or issue to the satisfaction of the customer
Clarifies the customer's inquiry, determines the cause of the problem and selects and explains the best solution to solve the concern and expedite correction or adjustment as needed. Follows up with customers to ensure resolution
Follows organization standards to maintain excellent quality service
Completes all necessary paperwork and documentation
Inputs and edits information or data to document inquiries and correspondence
Develops and utilizes a filing and retrieval system to access records or information
High School Diploma, required; Associate’s Degree, preferred
Fluency in Spanish, highly preferred
Prior Customer Service or Sales experience, preferred
Experience working in a Call Center and adhering to call metrics, preferred
Proficiency in Microsoft Office Suite, required

196

Call Center Representative Resume Examples & Samples

Using excellent telephone skills make outbound phone calls to dental office patients
Reminder phone calls to patients who haven’t been in for 12 to 30 months
After reminder postcards have been sent, make follow-up phone calls to patients due for their 6 month check-up
Phone calls to patients to reschedule their existing appointments
Maintain accuracy by following the office scheduling format, updating as needed, and verifying patient insurance coverage
Answer inbound phone calls for dental offices from closing time until 8:00p.m. weekly, and during regular working hours when required
Respond to patient appointment requests from dental office websites
Answer inbound calls
Using email confirmations, work with the Marketing Department and Dental Offices to reschedule canceled appointments
Actively participate in the Perfect Patient Experience® by demonstrating a positive attitude and doing everything you can to ensure patients’ needs are met
Pass all basic guide tests pertaining to your position within 90 days of accepting this position
Participate in meetings as required
High speed data entry, including 10-key

197

Call Center Representative Resume Examples & Samples

Uses a proactive approach to identify customer needs and potential sales opportunities, providing solutions and resolving problems through inbound calls, emails and chats
Uses problem solving methods to listen, empathize, apologize, react and notify the customer of a solution
Answers inquiries and resolves problems by clarifying desired information; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems
Conveys information to customers in a clear, compelling way that will positively influence each customer’s thoughts and actions
Sells additional services by recognizing opportunities to up-sell accounts; explains new features
Maintains the Signature core system and/or other customer database systems by entering information
Answers all inquiries regarding the Bank’s service/product promotions and advertisements
Enhances the Bank’s reputation by accepting ownership for accomplishing new and different requests and exploring opportunities to add value to job accomplishments
Keeps Call Center equipment operational by following established procedures; reporting malfunctions
Protects confidential customer information and ensures that customer identity is always certain, in compliance with Call Center work procedures
Monitors for suspicious account activity and takes necessary action to mitigate risk to protect the Bank and our customers from potential loss
Fulfills all assigned responsibilities as described in applicable operational procedures with minimal supervision
Maintains knowledge of and complies with regulations that include but are not limited to overdraft protection, Reg E, Reg D, Bank Secrecy Act (VSA), Reg CC, privacy-Gramm-Leach-Bliley Act (GLBA) and Non-public Personal Information (NPPI) regulations, Right to Financial Privacy ACT (RFPA) identify theft red flags, Unfair Deceptive or Abusive Acts or Practices (UDAAP), Financial Elder Abuse, OFAC
Seeks opportunities to enhance knowledge of the Bank’s products and services as well as solutions to satisfy customer needs
Performs other work-related duties as assigned
High school graduate at minimum
Experience required

198

Call Center Representative Resume Examples & Samples

Must have a minimum of a High School Diploma or 1-2 years of experience in the field or in a related area
Must have knowledge of commonly-used concepts, practices, and procedures within a particular field
Other: Relies on instructions and pre-established guidelines to perform the functions of the job
Works under immediate supervision
Primary job functions do not typically require exercising independent judgment
Typically supervised by a supervisor or manager
This is a temporary to permanent position based on job performance and business need

199

Call Center Representative Resume Examples & Samples

Ability to receive and/or make telephone calls to respond to and/or resolve customer inquiries and concerns
Ability to explain company products/services
Ability to recommend products/services to meet the customer's needs
Ability to maintain log of customer inquiries and concerns
Ability to follow procedural guidelines to respond to and/or research customer questions
High School Diploma or equivalent. Typically requires 1 - 2 years general experience, or equivalent combination of experience and a college-level education
Insurance billing experience helpful
Ability to effectively prioritize and handle multiple tasks and work under aggressive time constraints
Ability to provide quality customer service
Excellent analytical, problem solving and decision-making skills
Experience with Microsoft Office, Word, Excel. Knowledge of Internet access beneficial
Must have strong organizational skills and ability to meet call center performance requirements

200

Call Center Representative Resume Examples & Samples

Identifying qualified health care professionals in a geographic area through outbound phone calls
Develops and maintains positive relationships with customer’s office staff
Work to negotiate competitive & cost effective pricing and obtain contracts with these customers to meet health plan needs
Explain the DHMO plan's policies and procedures to customers (of which are healthcare professionals)
Resolving complaints and disputes, ensuring compliance with policies and procedures
Strong communication, analytical and problem solving skills
Candidate must have the ability to navigate a computerized data entry system or other relevant applications for tracking, information gathering, and/or troubleshooting
Prefer one year experience in health care or managed care
Prefer knowledge of health care terminology, communication and negotiation skills
Experience with various reimbursement methodologies

201

Call Center Representative Resume Examples & Samples

Work in the Otolaryngology call center 24-40 hours a week and perform various tasks based on the days staffing needs
Manage outbound and inbound phone calls
Education: High school diploma or equivalent
Computer proficiency and ability to learn new applications quickly

202

Call Center Representative Resume Examples & Samples

Two to Five years of customer sales and service experience
Ability to troubleshoot and multi-task in fast-paced work environment
Proficient in the use of computerized systems
Successful completion of all AAA requirements for membership and financial training

203

Call Center Representative Resume Examples & Samples

High-volume customer service, order taking and troubleshooting deliveries
Processing new account set up
Order management from start to finish
Spanish

204

Call Center Representative Resume Examples & Samples

Understand the business and product offerings for our home improvement programs
Respond to customer and contractor inquiries accurately and efficiently
Schedule and confirm appointments with customers and contractors as required
Process customer payments

205

Call Center Representative Resume Examples & Samples

Serve as the primary liaison between Customers, Territory Managers, District Sales Managers and Product Sales Support Administrator (PSSA) as well as but not limited to Operations, Credit & Transportation
Engage in regular phone conversations with customers, including taking orders, resolving issues, and opportunistically selling
Review orders placed through Online to ensure accuracy / completeness, contacting customers with suitable substitutes as necessary
Provide administrative support to Territory Managers and District Sales Managers, as needed
Escalate issues to appropriate parties, as necessary, to ensure appropriate responses Respond to customer and Territory Manager questions and requests (e.g., price information) in a timely manner, either

206

Call Center Representative Resume Examples & Samples

Answer and direct incoming telephone calls in a timely, professional and courteous manner. Provide quality service and prompt response to all callers
Identify callers’ needs and respond by providing general information or transfer the call to the appropriate area, department or individual within the Bank as appropriate
Lead and support other employees performing similar duties. Manages more complex customer calls/issues and concerns
Serves as back-up to supervisor in performing various duties
Answer all inquiries regarding the Bank’s service/product promotions and advertisements
Answer inquiries regarding any business emergency situation, e.g. power outage, natural disaster
Ensure customer inquiries and/or complaints are responded to promptly and with courtesy
Follow established procedures to report or escalate a customer complaint to the appropriate area
Process online banking applications and provide customer service support for online banking customers
Review and process the mobile deposits and perform any necessary account entry
Perform clerical functions as required

207

Call Center Representative Resume Examples & Samples

Excellent communication, interpersonal and professional telephone skills
Effective reasoning ability; solve practical problems, interpret and take decisive action on instruction
Ability to exercise sound judgment in dealing with sensitive and confidential information and matters
Two+ years in a customer service discipline, and/or call center or Security support experience
Must have basic computer and typing proficiency, be able to hear and distinguish different sounds on audio surveillance systems
Must be able to sit at work station from extended periods of time
Must be able to distinguish between red and green colors

208

Call Center Representative Resume Examples & Samples

Answers, screens and directs incoming and outgoing telephones calls, electronic messages and other web-based communications using a call management system. Transfers telephone calls to the appropriate department or personnel. Arranges conference calls or third-party calls
Uses overhead and text paging system when appropriate. Contacts and distributes messages to personnel using a variety of electronic methods, including text, voice and email systems
Responds quickly and courteously to basic inquires and refers other inquires to appropriate department or personnel
Registers and posts notes in client records. Creates and maintains data and reconciles to client appointment records. Schedules and confirms initial and followup appointments, as necessary
Enters data in a variety of client management computer systems. Initiates and responds to faxes, emails and on-line messages. Performs basic account maintenance activities
Follows up on customer and client inquiries not immediately resolved
Notifies emergency personnel, security and authorities following established protocol, as necessary
Performs simple maintenance. Keeps equipment operational by following established procedures and reporting malfunctions
Provides requested information regarding policies and procedures, terms and programs relating to service area to clients and customers
Provides assistance to other departments, as directed
2 years

209

Call Center Representative Resume Examples & Samples

Identify customer needs and interpret the Motor Vehicle Code, policies, and procedures to the customer’s level of comprehension
Neutralize challenging or escalated customer situations
Show empathy for customers’ problems and resolve issues by taking appropriate action; research and resolve customer disputes and inquires
Present a professional and courteous image to represent customer-focused PennDOT standards
Use proactive listening skills and probing techniques to better understand the customers’ perspectives, behaviors, and motivations
Balance quality and quantity; provide information accurately and professionally in a timely fashion in order to assist the maximum number of customers
Maintain required confidentiality of driver license and motor vehicle records
Monitor, evaluate, and adapt behavior to respond to a variety of ages, ethnic, and cultural backgrounds
Display a positive attitude while meeting or exceeding the demands of a given situation, task, or performance standard
Remain calm and professional during stressful circumstances
Conduct self in a manner that maintains harmonious working relationships
Act with integrity and professionalism at all times
Minimum one year customer service in a call center environment, or two years of general customer service
Experience solving complex and escalated customer situations
Reliable attendance history
Intermediate to advanced computer skills; IS400 experience is a plus

210

Call Center Representative Resume Examples & Samples

Manage large amounts of incoming calls
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
Keep records of customer interactions, process customer accounts and file documents
Take the extra mile to engage customers
Call Center: 1 year

211

Call Center Representative Resume Examples & Samples

Obtains, confirms, and interprets necessary data and correctly conveys verbally such, through the use of the telephone and the PC. Accuracy in obtaining and disseminating information is extremely important
Handles all processing issues and special projects assigned by the supervisor
Maintains follow-up system for tracking problem issues that are received over the phone. Processes transactions and updates on-line
Enforces final denial decisions made on complicated accounts and difficult processing problems
Routes calls to appropriate individuals or divisions within the Agency, other State agencies, various Federal program areas and servicers or colleges as necessary. Information given must be accurate and provided in a courteous and prompt manner
Maintains logs of incoming calls for later follow-up to ensure problem resolution and budget allocation purposes

212

Room Service Call Center Representative Resume Examples & Samples

High school or vocational school graduate preferred, some college preferred
3-5 years of food service experience preferred
Knowledge of food service kitchens, including standards of safety and cleanliness
Demonstrates strong communication skills, including the ability to read and understand English. Must be able to comprehend and take appropriate action quickly. Must be able to communicate in written and verbal form with clarity and professionalism
Ability to work independently, completing assigned tasks safely and correctly, demonstrating good time management skills
Ability to follow through on instructions
Ability to demonstrate excellent customer service skills, ensuring all actions reflect program’s service goals. Must be able to take initiative and ownership of concerns, following up appropriately
Ability to demonstrate commitment to team members and patients through flexibility and strong work ethic
Must demonstrate computer literacy, including speed and accuracy and the ability to learn and use new computerized systems
Must demonstrate excellent organizational skills, including ability to multi-task effectively, completing all tasks accurately and while maintaining customer service standards
Neat, professional appearance

213

Call Center Representative Resume Examples & Samples

2 years telephone customer services experience. Preferable PBX, healthcare, collections, hospitality industry, sales experience
Knowledge of computer terminal/keyboard hardware and word processing software
Excellent grammatical skills
Must be able to type at least 30 wpm

214

Claims Call Center Representative Resume Examples & Samples

Assist frontline contact center agents with questions regarding the claims processes
Assist insureds and claimants with questions, provide clear instructions on completing claim forms, and provide general timeframes for claim submissions
Make outgoing calls as needed to provide responses to insureds and claimants
Generate, approve, and manually assemble accurate claim packets for insureds and claimants
Update systems to document calls

215

Call Center Representative Resume Examples & Samples

Provide excellent customer service to patients, physicians and coworkers.-Schedule new and return patients for clinical appointments, diagnostic services, ambulatory procedures and interpreters in MiChart and MiDent.-Determine the existence of patient’s previous registration number.-Verify & update patient’s demographic information and insurance.-Answer telephone calls, e-mail and web inquiries to schedule patient.-Manage incoming faxes.-Mail itineraries.-Image outside documents into the MiChart and MiDent system.-Respond promptly to appointment requests.-Ability to work independently and as a team player.-Other duties as assigned by the clinic coordinator.-Ability to communicate effectively and professionally with coworkers, NPs and physicians
Ability to multitask and prioritize work appropriately is essential
Ability to accurately receive and relay information over the telephone and through written documentation
Ability to accept direction from multiple sources, prioritize tasks and remain adaptable to rapid changes in work
Ability to work under pressure and deadlines
Ability to be flexible when protocols are updated
2-3 years of previous customer service experience within a call center or medical environment
Computer savvy, ability to navigate multiple programs simultaneously
Knowledge and fluent use of Microsoft Word, Excel and Outlook
Solid typing/keyboard skills; minimum typing speed of 45 net wpm and/or and alphanumeric speed of 6450 net KPH
Ability to work in a fast paced environment under direction of the clinic manager
Detail oriented with analytical ability
Professional, flexible and positive team player
Self-starter, motivated
Excellent attendance
Passion for providing excellent service to customers
Knowledge of University policies and procedures.-Knowledge of Oral & Maxillofacial Surgery/Hospital Dentistry scheduling practices.-Experience with computerized patient scheduling systems.-Experience working with MiChart or MiDent systems.-Knowledge of insurance carrier requirements.-Knowledge of medical terminology.-Experience working in a health care setting

216

Telesolutions Call Center Representative Resume Examples & Samples

Achieve contract performance goals and objectives as established in the client agreement
Demonstrate comprehensive knowledge of all company approved product information
Develop a daily/weekly call schedule to insure efficient and comprehensive coverage of territory
Pre and post call analysis of calls
Participate in training and development programs
Help to maintain required project documentation
Respond to customer inquiries
Experience in high-pressure and fast paced environment -
Excellent and persuasive communication skills, both oral and written
Powerful customer focus
Ability to function effectively in a team environment
Basic computer and data entry skills, must be able to type 40 WPM
Is able to multi-task and work in different databases simultaneously

217

Call Center Representative Resume Examples & Samples

Answers inbound calls and makes outbound calls to sell and service insurance and securities products to new and existing clients
Performs consultative services to assist in obtaining retirement goals for perspective clients, answering questions, overcoming objections, and assisting in the purchase of appropriate securities products to meet those goals
Sends correspondence and follow-ups with the client to finalize a sale
Establishes and maintains rapport with prospects and clients via phone and/or mail on a regular basis

218

Surogation Call Center Representative Resume Examples & Samples

Ability to work proficiently with Microsoft Office, Word, and Excel required
Ability to analyze information and use logic to address work-related issues and problems
Ability to perform oral presentations with good quality
Average manual dexterity work in use of a PC, phone, sorting, filing and other office machines
1+ years’ experience working in a professional office environment

219

Participant Call Center Representative Resume Examples & Samples

Conduct correspondence with customers and representatives
Bachelor's degree Prefered
Strong client relationship and interpersonal skills
Must be comfortable working in a performance-based and structured environment while demonstrating high ethical standards
Demonstrated ability to learn and apply basic concepts in new situations

220

Customer Service Call Center Representative Resume Examples & Samples

Organizational, writing, and mathematical ability to accurately and efficiently complete general administrative work such as filing, payroll, ordering of supplies, processing of bids and invoices, auditing, lock and key coordination, correspondence, inventory, and documentation of administrative procedures and practices
Ability to uncover the important and relevant information about a problem through effective customer interface, conversation, and questioning and dispatch appropriate work order. Ability to build and maintain customer relations through a professional approach to handling customer service needs and problems
Ability to independently analyze situations and problems, identify issues and make effective decisions or recommendations within established procedures. Ability to communicate sound judgment and respond quickly to sensitive and urgent situations
Proven ability to work efficiently in a busy, service oriented office atmosphere with frequent interruptions, varied work assignments, and fluctuating priorities while meeting deadlines. Ability to work with other staff personnel in a positive, team oriented manner
Excellent interpersonal skills including tact, confidentiality, diplomacy, and flexibility; excellent telephone manner in handling a variety of calls
Proven communication skills, verbal and written, including knowledge of correct English grammar, spelling, punctuation, and usage, with ability to compose letters and memoranda utilizing appropriate formats and styles, while proofing work to ensure accuracy of grammar, punctuation, and spelling
Ability to fully analyze assignments, to gather data and information, and to work with tact and diplomacy with all members of the campus community
Ability to operate standard office equipment, i.e. computer, 10-key, various printers, fax machine, copy machine, and scanner
Demonstrated ability in data entry, database-work order management, word processing, Microsoft Access, Excel, Outlook, and Word
Ability to input a high volume of complex data accurately and within pre-established deadlines. Ability to manipulate the data base to analyze data and produce requested reports
Ability to maintain acceptable work habits, demeanor, attention to detail, punctuality and regularity of attendance
Demonstrated ability to effectively interpret and follow instructions and complete accurately assignments which require a high level of detail

221

Call Center Representative AM Shift Resume Examples & Samples

Ability to maintain a high level of patience and professionalism throughout lengthy surveys
Demonstrate the ability to move around within a survey to add, delete or change information when appropriate
Follow all center policies and procedures as outlined in the call center policy addendum
Ability to arrive to work on time, and as scheduled, in order to adhere to assigned work schedule and meet team goals
Ability to speak clearly, with enthusiasm, while using tone variation and voice inflection
Ability to quickly build professional relationships over the phone
Ability to persuade respondents to participate in surveys

222

Call Center Representative Resume Examples & Samples

Identify and contact patients who are due for appointments, and schedule appropriately
Maintain database, ensuring accuracy of patient information
Verify and update insurance information
Track and log progress on a daily basis
Process and complete online appointment requests
Accept, handle or forward incoming calls from 800 line professionally
Correspond and communicate with appropriate departments within organization
Identify, research, resolve and respond to customer service issues
Seeks solutions and communicates with department manager
Develops and grows positive working relationship with team and organization
Projects a professional image in all service correspondence
Maintains organized files and reports any discrepancies to department manager
Attends functions/training to gain knowledge of billing/process and vendor product
Assumes and performs other duties and responsibilities not specifically outlines herein, but which are logically and properly inherent to the position
Prior administrative/clerical experience in a corporate office preferred
Proficient in Microsoft Office and Windows
Must be able to demonstrate problem solving skills
Must display a positive customer service attitude
Must be able to be flexible in work hours
Must have effective oral and written communications
Must have organizational and time management skills that result in high productivity

223

Fixed Annuity Call Center Representative Resume Examples & Samples

Provide service to our agents and clients by providing policy information and processing transactions primarily in response to telephone requests. The representative will also process service transactions in response to written requests in support of the processing team
Within regulatory guidelines, review and process inforce business transactions using systems such as Mainframe, Fixed Annuity Cyberlife and Rpay. Transactions consist of Partial Withdrawals (normal and Required Minimum Distributions), Periodic Partial Withdrawals and Disbursements (Internal/External Exchanges and Transfers and Direct to Customer), Correspondence, Check Stop and Reissue, Duplicate Policies, Returned Mail and Maturities
Possess and demonstrate ability to assess the information gathered at the point of call and make appropriate decisions
Maintain good working knowledge of our administration systems, products and services
Exhibit excellent verbal and listening skills, be detail oriented and have the desire and ability to provide customer service in a professional positive manner while maintaining an empathetic voice with the policy owner or agent
Proficient customer service and listening skills
Proficient oral and written communication skills
Detail oriented and organized

224

Call Center Representative Resume Examples & Samples

Answer telephone calls from clients and associates regarding inquiries on deposit accounts, consumer and mortgage loans, online banking and all other bank products and services, and fulfill their telephone requests
Keep abreast of new products and services as well as enhancements to existing products and services to actively promote and cross-sell the bank’s products and services to new and existing clients
Research and resolve client questions and concerns and respond back to them in a timely manner to ensure client retention and satisfaction
Process miscellaneous transactions including stop payments, telephone transfers, loan payoffs, loan verifications, etc
Process all returned mail statements to the bank and complete change of address forms
Retrieve all night service calls and e-mail messages received through the bank’s website and fulfill their requests by either responding back to them or directing their requests to the appropriate branch or department
Research, verify and resolve check order requests for clients
Cancel and reactivate ATM and debit cards and complete dispute forms as necessary
Assist Call Center Supervisor in training and developing new call center associates

225

Call Center Representative Resume Examples & Samples

Applies an in-depth knowledge in the area of employee benefits, program procedures, methods, and requires knowledge of program and staff responsibilities
Able to use established filing and data systems, functions, and/or procedures that require knowledge of the program. Reviews data and information for completeness and accuracy using standard guidelines; performs tasks with attention to detail. Understands software used to perform day-to-day functions
Ability to analyze, research and interpret information of a technical, mathematical or financial nature
Ability to communicate effectively in both verbal and written form with a wide variety of people via telephonic, electronic or in-person interactions
Identifies and recognizes the root cause of problems and utilizes resources to resolve the issue
Analyzes information with responsibility for content review, accuracy, and quality. Communicates information clearly to external and internal customers and applies judgment in releasing confidential information or to whom to refer questions
Demonstrates in-depth knowledge needed to proofread written communication for grammar, spelling, punctuation, and basic formatting
Provides answers to requests for general information in written format. Records and documents information accurately

226

Call Center Representative Resume Examples & Samples

Answer inbound calls and emails regarding product orders, parts orders and repair requests in a fast-paced environment
Respond to technical support inquiries for our connected watches, such as, set-up (pairing product), trouble-shooting, hardware and firmware compatibility, providing options and recommendations, etc
Confer with customers and/or internal sales professionals to provide general information about products and services, to fulfill orders, or to resolve complaints
Process repair instructions according to customer requests
Keep detailed records of customer interactions and transactions, recording inquiries, complaints, and comments, as well as actions taken
Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, and adjusting bills
Minimum of 2 years of service-related experience in a call center environment
Basic knowledge of Customer Service principles and processes, including needs assessment, meeting quality standards and evaluation of customer satisfaction
Must have a high level of familiarity/comfort working with IOS/Android Software, including app pairing and/or basic troubleshooting
Superior problem solving skills and out of the box thinking
Must be detail oriented and organized
Must be able to work in a fast-paced environment and be adaptable
Basic knowledge of MGI brands and product lines helpful

227

Call Center Representative Resume Examples & Samples

Above average verbal and written communication skills
Proficient with Excel and Word software and also with Windows based applications
Audit background in Medicare is a plus
Experience with Vertafore Systems is a plus but not required

228

Open Enrollment Call Center Representative Resume Examples & Samples

Efficient to Multi-Tasking capabilities/ navigate different systems
Versatile/adaptable: Constant changing environment (Priorities can change daily)
Self-Sufficient – Someone who can stay on task and when work is completed will reach out to leadership team for additional tasks
Call Center/Customer Service experience

229

Call Center Representative Starting Resume Examples & Samples

High school diploma or GED
Stable employment record
Ability to maintain outstanding attendance at all times
Schedule flexibility to work 30-40 hours per week including days, evenings and weekends
Ability to effectively communicate in a respectful and assertive manner
Willingness to submit to and pass E-Verify and background check
Ability to feel comfortable sitting for most of an 8h shift
Excellent computer abilities to navigate our care systems, as well as the Windows environment
Ability to negotiation payment
Strong problem solving skills
Basic data-entry and typing skills
Basic mathematical abilities
Alliance Data offers a competitive salary and a comprehensive selection of benefit options including 401(k)
Alliance Data will consider for employment qualified applicants with criminal and credit histories in a manner consistent with all applicable laws
Alliance Data is an Equal Employment Opportunity employer
Alliance Data participates in E-Verify

230

Customer Service / Call Center Representative Resume Examples & Samples

Receive inbound phone calls and assist current and potential customers with orders, returns and product questions
Keep accurate and daily records
Learn products and keep informed of new products introduced online
Establish good working rapport with customers, vendors and other company departments
Create a positive and professional image for the company
Remain current in your knowledge of products, programs, processes and policies

231

Call Center Representative Resume Examples & Samples

Typically, 1-2 years of working experience in related fields
Possess excellent verbal and written communication skills, including professional telephone skills
Ability to maintain a professional attitude

232

Call Center Representative Resume Examples & Samples

Knowledge of and familiarity with computers, Microsoft Office applications and the Internet
Knowledge of company policies, procedures, guidelines, and practices
Excellent team building, customer service, and interpersonal skills
Must be able to meet minimum productivity standards set that apply to a Level I Monitoring Representative
Must meet minimum quality standards set for them (90% or better average on quality assurance)
High School Diploma or General Education Degree (GED) and 3+ months related experience or related training/certification preferred
Monitoring Representative must be licensed to work in all States mandating requirements which is handled internally for all new hires

233

Customer Care Call Center Representative Resume Examples & Samples

Acquire and maintain company and product knowledge needed to assure quality response to customer inquiries
Achieve Tracker Way Certification
Work within and support the Process Driven Environment of the Customer Care Call Center
Collaborate with retail store and Boat Sales Connection teams to produce satisfying outcomes for customers
Support other team members as needed
Contribute to team process improvement efforts designed to deliver efficient and customer-centric outcomes
Perform contact documentation and reporting tasks prescribed by team operating standards
Inbound/outbound call center/customer support center experience
Strong telephone skills, including voice quality, enunciation, grammar, listening
Excellent writing skills, including ability to compose grammatically correct consumer communications
Punctual and reliable work attendance
Proficiency with office and call-center software, e.g., web browsers, Word, Excel, PowerPoint, CRM applications
The ability to succeed in a fast-paced goal, oriented environment
Team-orientation and positive attitude

234

Outbound Call Center Representative Resume Examples & Samples

Provide world class customer service to customers by answering questions, resolving issues and assisting with financial transactions. This is on inbound and outbound calls
Research complex issues for customers in order to support their requests, making outbound calls to provide customers with updates or to gain additional information
Cross train in different areas to expand knowledge base and develop new skills
Front-line of problem resolution, solving issues, and be responsible for items needing further research, and completing outbound calls to clients for follow up
High School Diploma or equivalent
At least one year of previous customer service experience within retail, banking, or financial services preferred
Must have experience with outbound calls to clients or customers
Intermediate computer proficiency, including keyboarding skills and the ability to navigate through multiple computer systems
Type a minimum of 30 wpm
Real passion for excellence in service and attention to detail
Operational hours are Monday through Friday between 7 am and 7 pm. You must be available to work any nine hour shift within that time-frame

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