Business Ops Analyst Resume Samples
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Business Ops Analyst Resume Samples
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AB
A Buckridge
Amira
Buckridge
656 Roob Track
Dallas
TX
+1 (555) 269 8881
656 Roob Track
Dallas
TX
Phone
p
+1 (555) 269 8881
Experience
Experience
Dallas, TX
Business Ops Analyst
Dallas, TX
Rice, Goldner and Roob
Dallas, TX
Business Ops Analyst
- -Creates and executes performance tests to ensure that expected application performance levels are achieved
- Manages key business operations activities and continuous improvement of the processes
- Review the forecast performance of each cash point to determine how to improve the accuracy of the forecast
- Identifies operational inefficiencies as well as best practices and drives improvement initiatives with senior management and operations teams
- Work with Operations areas to develop business use cases and test plans
- Provide testing status throughout the lifecycle of the project. Manages defects throughout the testing cycle and in the production environment
- Analyzes data to provide decision support to senior management
Boston, MA
Assoc Business Ops Analyst
Boston, MA
Will, Stokes and Beer
Boston, MA
Assoc Business Ops Analyst
- Creates and executes functional programs, practices and processes. Collaborates with team members on issues and problem resolution
- Creates and executes functional programs, practices and processes
- Daily reporting and analysis of key performance metrics
- Providing operational and analytical support for the Sales organization
- Compiles and prepares information and analysis for review by senior level analysts and management
- Collaboration and teamwork
- Targeted majors include Finance, Analytics, Economics, Operations, Management, Accounting
present
Dallas, TX
Senior Business Ops Analyst
Dallas, TX
Treutel, Muller and Sawayn
present
Dallas, TX
Senior Business Ops Analyst
present
- Assists with the development of project plans including the creation of detailed work plans and timelines using project management tools
- Works with IT or relevant business communities to recommend improvements to systems and reports
- Develop relationships with Credit Risk and Collections management to ensure the incorporation of all anticipated business changes
- Proactively suggest opportunities for Collections and Recovery performance improvements
- Develop and maintain a positive working relationships with ITAM peers across the enterprise
- Develop working relationships with other departments to ensure success
- Work with the Operations team to shape the quarterly production plan; monitor pipeline and other metrics, and provide input to production plan adjustment
Education
Education
Bachelor’s Degree in Related Field
Bachelor’s Degree in Related Field
Northwestern University
Bachelor’s Degree in Related Field
Skills
Skills
- Strong knowledge of computer applications and PCs
- Strong mathematical and analytical skills-the ability to review and analyze data for unusual items, trends, etc.)
- Strong presentation skills, ability to demonstrate and influence
- Strong knowledge in SQL/SAS or other oracle programming
- Ability to prioritize projects and deliverables
- Possesses strong product/technology/industry knowledge
- Knowledge of job associated database/software/documentation. Working knowledge of Aha!
- Excellent computer skills, especially Microsoft Office applications
- Proficiency using business analysis methodology and practices
- Ability to identify and resolve or escalate complex problems with minimal guidance
15 Business Ops Analyst resume templates
Read our complete resume writing guides
1
Business Ops Analyst Resume Examples & Samples
- Monitor application file processing within the EDI production environment
- Serve as a department point of contact for all internal and external inquiries
- Create and maintain production operations documentation
- Three to five years of experience in operations/technology project management activities
- Thorough understanding of EDI operations; functions, systems, policies and procedures
- Proficiency using business analysis methodology and practices
- Ability to identify and resolve or escalate complex problems with minimal guidance
- Ability to manage multiple tasks or projects and deadlines simultaneously
- Customer service background and expertise
- Proven reliability and thoroughness when managing routine processes
- Expert skills using Microsoft Access and Excel
- Knowledge of webMethods Application
2
Business Ops Analyst Resume Examples & Samples
- Agile / Scrum Experience
- Experience with Singlepoint
- Thorough knowledge of policies, plans, procedures, products and regulatory requirements for assigned business unit
3
Business Ops Analyst Senior Resume Examples & Samples
- Develop and deliver change related communications for the Credit Bureau Operations Organization
- Assist with developing a consistent training strategy and model
- Assist with operational change impact assessments and procedure writing
- Manage the day to day training function for operational changes
- Develop and maintain online training delivery and assessments
- Facilitate face to face training and train the trainers across multiple geographic locations
- Manage adherence to required Corp. training classes
- Self-motivated with a positive attitude
- Ability to multitask and consistently meet delivery dates
- Strong written and verbal communication with the ability to present complex information
- Knowledge of credit reporting processes and procedures
- Solid PC / software knowledge, particularly PowerPoint
- Ability to develop and facilitate training material
- Must be able to prioritize and make decisions based on time constraints and risks
- Ability to problem solve and plan strategically
4
Senior Business Ops Analyst Resume Examples & Samples
- Strong analytical skills and structured problem solving capabilities
- Ability to synthesize Big Data into strategic and actionable insights
- Strong Data Visualization, presentation & communication techniques
- Ability to influence cross functional teams
- Consultative approach toward data driven decision making
5
Business Ops Analyst Resume Examples & Samples
- Ability to manage in a matrix environment
- Customer Service skill
- Ability to describe subsystems at a functional level
- Thorough understanding of financial statement analysis and/or secured financing
6
Business Ops Analyst Resume Examples & Samples
- Participates in the modification of existing applications or development of new applications
- Acts as a liaison and technical resource between management, staff and information systems to define and communicate standards of operational policy, plans, customer service or financial/performance reporting
- Ensures all documentation and requests comply with established policies and procedures
- Maintains applicable systems to monitor and track projects, plans and/or data; provides reports to management as needed
- Writes business requirements, test plans, and performs tests of new systems and modifications to existing systems
- Develops in-depth knowledge of the information needs of assigned business unit and pursues the business, managerial and technical skills necessary to support those needs
- Coordinates and/or participates in special task forces to identify and respond to user needs
- Maintains an awareness of current legislation, developments and conditions affecting assigned business unit operation policies, procedures, programs, etc
7
Business Ops Analyst Resume Examples & Samples
- 10 or more years of operations experience in the financial services industry
- Five or more years of supervisory/management experience
- Prior experience with CACS required
- In-depth understanding of CAS program
- Superior knowledge of operation functions, systems, policies and procedures for the assigned area
- In-depth understanding and practical application of applicable laws and regulations
- Excellent organizational, managerial and project management skills
- Well-developed customer relations skills
- Superior knowledge of Microsoft Office applications
8
Business Ops Analyst Resume Examples & Samples
- General knowledge of policies, plans, procedures, products and regulatory requirements relating to Consumer Banking, Deposits and Loans. Acquisition or conversion experience is a plus
- Ability to conduct analysis of a business need, including scheduling meetings, planning agendas and conferring with business line leaders and TOS personnel, document and make verbal or written presentations
- Ability to work as part of a remote project team
- Excellent computer skills, specifically with Microsoft Office Suite, Lotus Notes
9
Business Ops Analyst Resume Examples & Samples
- Strong knowledge in SQL/SAS or other oracle programming
- FHA Reporting
- 2+ years experience in mortgage servicing
10
Senior Business Ops Analyst Resume Examples & Samples
- Familiarity with advanced analytics concepts and driving decisions through data
- Familiarity with sales operations for a Fortune 500 company
- Prior experience with database querying/reporting tools (SQL helpful)
- Knowledge of annual planning and strategic account planning projects
- Use of data visualization tools and techniques (e.g. Tableau a plus)
11
Senior Business Ops Analyst Resume Examples & Samples
- S&OP Planning and Process ownership - one or more product families (BRM Kick Off through submission deadline through EOQ execution)
- Active Cross-Functional meeting attendance/participation for key insight gathering and BU interlock purposes (Product Management, Manufacturing, Finance, Allocations, Other)
- S&OP Forecast development ownership - Sale Book, Shipment, Availability Request - Units/Dollars/ASP/Cost - Volumes/Mix/Attach Rate/Proportions – Geo Specific. Related trend analysis and assumption build-out
- Ensures timely and accurate forecast submittal within each monthly process cycle and for any subsequent out-of-cycle maintenance adjustments
- Provides S&OP Tool Product Structure/Content leadership/governance (expanded BRM Kick Off effort)
- Manages product transition planning & assumption gathering/vetting (Forecast Impacts - Road Map/Lifecycle Changes – Ramp Ups/Ramp Downs)
- Actively monitors forecast status throughout quarter and takes prompt corrective action to ensure smooth quarter execution and risk avoidance
- Provides related ad hoc team/business support
- Active pursuit of role/product expertise and process continuous improvement
- Develops reporting requirements to resolve a variety of business-related problems and to optimize analysis capability. Continuous improvement as necessary
- Works with IT or relevant business communities to recommend improvements to systems and reports
- Acts as Product Planning technical cross functional lead/representative (IT/PMO/BI etc.)
- Documents business case analysis and translates business requirements into process/functional design/system solutions
- Manages projects through completion including project tracking, monitoring, reporting, and administration
- Evaluates business process implications of system requirements and make appropriate redesign recommendations
- Provide strategic technical insight with respect to each functional area and share expertise on concerns with integrating with other current systems
- Provides coaching to and mentors other business analysts within the organization
- Detail oriented, organized, focused
- Strong interest in analytics
- Ability to work under pressure of monthly S&OP process or other deadlines
- Strong communication skills (significant cross functional interaction)
- Self-starter with ability to work independently
- MS Office Access (strong working familiarity required)
- Advanced MS Office Excel (VLOOKUP, SUMIF, SUMPRODUCT, Pivot Tables, Charting)
- MS Office PowerPoint (working familiarity)
- Familiarity with EMC Products (Unified, Unity)
- Previous exposure to Product Forecasting (Demand Planning) techniques a plus
- General familiarity with SAP Material Master a plus (BOMs, Where Used, etc.)
- Working familiarity with EMC’s OBIee/GDW/BI and BOBJ Reporting a plus
- Basic understanding around concept of SAP DP/SNP (Demand Planning, MRP)
- APICs and/or IBF Certification helpful
- Familiarity with SAP S&OP on Hana or other brand Demand Planning Application a plus
- Working familiarity with Visio a plus
12
Business Ops Analyst Ld Resume Examples & Samples
- Uses independent judgment to analyze a large business unit, usually consisting of multiple organizations to determine the business drivers and metrics
- Using independent judgment develops and implements across the organization, the analysis, reports and metrics which represent the business performance of a large organization consisting of multiple business units
- Leads other business operations analysts in the analysis and reporting of metrics and operational information
- Defines, tracks, monitors and reports on performance improvement measurements
- Select and apply appropriate quality and process improvement methodologies to measurably improve operational effectiveness and efficiency
13
Business Ops Analyst Lead Resume Examples & Samples
- Minimum eight (8) years of related experience
- Strong Proficiency with Microsoft PowerPoint, Microsoft Word and Microsoft Excel
- Experience with gathering metrics and data analysis
- Experience with using ERP Tools such as RPM
- Extensive experience working with executive leadership, project teams and peer groups
- Knowledge of databases such as Microsoft Access Database and MS SQl Server, as well as running database queries
- Exceptional interpersonal and negotiation skills; ability to build internal coalitions and strive in a census driven global
14
Senior Business Ops Analyst Resume Examples & Samples
- Minimum five (5) years of related experience
- Business Knowledge: Thorough knowledge of policies, practices and systems. Frequent use and full knowledge of industry practices techniques, and standards
- Communication: Exhibit excellent customer service with high levels of productivity and operational excellence (in writing and verbally)
- Influence: Present analysis and research to senior management to influence decisions related to acquisitions or vendor activities
- Planning: Develop cross-initiative integration plans, identifying other initiatives that exist and ensures that efforts are not duplicated
- Problem-Solving/Analytic Thinking: Full use and application of standard principles, theories, concepts, and techniques
15
Lead Business Ops Analyst Resume Examples & Samples
- Implement and extend the processes for SAM within KP and deliver value added services to ITAM customers by supporting compliance reporting, license management, software reclaim and reuse, internal audit of software, procurement planning and forecasting, long-range planning and budgeting, etc
- Work with cross-organizational stakeholders to promote adoption of the SAM processes and technologies to ensure quality, accuracy and usability of software data within the asset management system
- Review and confirm interpretation of the licensing terms and conditions with contract owners within the Supplier Management Office and implement necessary capabilities to track and report on contract compliance
- Support compliance reporting which is presented to IT executives and leadership on a periodic basis and facilitate necessary corrective actions across the organization
- Implement capabilities, policies, processes and technologies to support external organizations with procurement, use, distribution, renewal and retirement of all software licenses and registrations
- Develop and implement processes to actively track license usage and proactively report licensing trends to technology owners and facilitate timely decisions; identify savings opportunities related to renewals, software licensing, and services and partner with appropriate stakeholders to realize benefits
- Participate in day-to-day operations and provide on-going technical/functional guidance to the software team for effective license administration and management across the lifecycle; ensure stakeholder satisfaction
- Mature and extend SAM processes (e.g., software tagging, receiving, media library, etc.) across the enterprise for both COTS and internally developed software
- Expand list of titles to cover 90% - 95% of software spend from a compliance reporting perspective and other titles that, regardless of spend, could result in risk exposure
- Implement tools and processes for SAM
- Maintain the software service catalog to include relevant titles that can be requested by end-users
- Implement software tagging concepts
- Develop/deploy compliance reporting for executive management
- Collaborate across cross-functional teams responsible for cross-team collaboration to mitigate any and all compliance and exposure risks
- Considered functional expert in field within Kaiser Permanente
- Progressive IT experience in roles of increasing responsibility relating to software asset management
- Prior hands-on experience in implementing scalable SAM technologies and processes to discover, track and manage software licensing across large enterprises with independently operating business units
- Proven ability to balance execution of the strategic vision through leadership and delegation, with a willingness and competence to dive into the technical details as required
- Strong team leader and experience in working with senior IT executives and negotiating commitments to achieve long-term partnerships to promote software compliance and management across large organizations
- Recent industry experience in software asset management with primary responsibility for license tracking, and compliance monitoring
- Strong team player with great interpersonal skills, willing to partner and engage with the Business Operations leadership to deliver substantive, business value-add to the operations
- Collaborative style and ability to influence at all levels of the organization through large group presentations, as well as individual and small group communications; ability to gain confidence and support of customers and team members
- In-depth knowledge of licensing models, SAM concepts and industry trends
- Familiarity with IAITAM/ITIL/COBIT frameworks and best practices
- Demonstrated ability to achieve project and performance outcomes through others
- Professional certifications in IAITAM/ITIL/COBIT frameworks or SAM
- Experience in health plan systems is desired
- Project/Program management experience and/or certifications
16
Business Ops Analyst Senior Resume Examples & Samples
- Uses independent judgment to analyze a business unit to determine the business drivers and metrics
- Identifies and gathers relevant data, for reporting business metrics for an organization
- Develops and implements analysis, reports and metrics to represent business performance for an organization
- Analyzes business data and reports the performance of an organization
- Identifies, and using independent judgment, recommends process and operational improvements to increase productivity and efficiency
- Provides process definition (as-is and to-be), analysis and documentation
- Selects and applies appropriate quality and process improvement methodologies to measurably improve operational effectiveness and efficiency
- Manages and maintains department SharePoint site
- Extensive knowledge of SharePoint Administration
17
Assoc Business Ops Analyst Resume Examples & Samples
- Daily reporting and analysis of key performance metrics
- Business planning by product line and/or geographical selling territory
- Creating and streamlining processes and reporting specific to key operational initiatives
- Providing field support and systems updates to enable accurate sales reporting
- Evaluating customer quotes and pricing against internal and competitive benchmarks
- Building predictive models using data analytics
- Supporting sales programs through analysis, documentation, and communication
- Leadership and initiative
- Collaboration and teamwork
- Analytical and problem-solving proficiency
- Integrity and accountability
- GPA of 3.0 or greater
- Targeted majors include Finance, Analytics, Economics, Operations, Management, Accounting
18
Senior Business Ops Analyst Resume Examples & Samples
- Responsibilities include plastic fulfilment operations (including reconciliation and inventory management) and oversight of the plastic manufacturing suppliers
- Day-to-day management of card production
- Key specific accountabilities:Key job accountabilities include the management and oversight of daily card production, plastic inventory, as well as SME for all card related items
- Stakeholder management and leadership. As the SME for plastic inventory and control, the candidate will interact with all of levels of management and many areas within the bank (ie: PCD, Finance, Customer Delivery)
- Decision making and problem solving. This position requires a candidate with proven strong decision making and problem solving skills, as they will work primarily independently and own a key process for the bank
- Responsible for plastic operational processes and reject / defect free fulfillment of cards
- Responsible for daily reconciliation of plastic inventory including management of inventory reporting and database, plastic exception handling, oversight of card production performance (SLA), and new card orders
- Responsible for delivery of MIS reporting related to plastic inventory, plastic initiatives, and partner specific plastic reporting
- Drive plastic production efficiencies and report on results of initiatives
- Actively participate in Customer Delivery or bank-wide projects that include new plastics or plastic changes
- Manage the holistic view of card production (manage demand forecast)
- Primary contact for card issues and supplier escalations
- Manage all suppliers according the Barclays Sourcing and Supplier Management Policies and Procedures
- Build relationships with key business owners in order to continue growing the business
- Provide backup support to all Fulfilment team members and able to complete critical daily tasks in the event of an absence
- Demonstrated ability to self-manage and multi-task in a dynamic, ever-changing environment
- 3 or more years of supplier Management and Business Operations experience
- Access Database knowledge a must-have for management of existing card inventory
- Results driven with a commitment to continuous process improvement and quality
- Strong prioritization and organizational
19
Assoc Business Ops Analyst Resume Examples & Samples
- Creating and streamlining processes and reporting specifics to key operational initiatives
- Providing operational and analytical support for the Sales organization
- Daily reporting and analysis of revenue, bookings, margins, etc
- Evaluating Partner quotes for overall discount and margin
- International mind-set
- Analytical proficiency
- Motivation and professionalism
- Ability to excel in a fast-paced, cross-functional and dynamic environment
- Second European Language is a plus
20
Business Ops Analyst Resume Examples & Samples
- Participates in the modification of existing third party applications or implementation of new third party applications
- Acts as a liaison and technical resource between business unit management, staff and third party
- Ensures all documentation and process comply with established policies and procedures
- Works to develop in-depth knowledge of the third party systems and needs of assigned business unit and pursues technical skills necessary to support those needs
- Maintains an awareness of current regulatory requirements, developments and conditions affecting assigned business unit operation policies, procedures, programs, etc.
- May assist with coordination and testing of new systems and modifications to existing systems
- Monitor Shared Mailbox for production requests and assist users with questions / issues reported
- May receive, document, research and submit vendor production requests for smaller BAU changes
- Research, track, and coordinate product defects created as a result of a new product feature or enhancement deployed in a release and/or project
- Coordinate vendor “BAU” releases (non-USB specific applications and non-USB custom release packages) with staff and vendors for critical third party applications
- Participate in third party Disaster Recovery tests
- Three to five years of experience in operations/technology activities, such as proj.mgt.
- General knowledge of Trust business unit and securities industry third party applications (Ex. Trust 3000, BIS, Scivantage)
- Excellent understanding of Trust data
- Strong securities operations processing knowledge/experience required
- Ability to conduct an analysis of a system need/issue, including scheduling meetings, planning agendas and conferring with business line leaders
- Ability to coordinate/lead BAU third party release activity including communication, testing, and defect management
- Ability to manage/participate in multiple tasks/projects simultaneously
- Ability to work independent AND as part of a team
- Excellent computer skills, especially Microsoft Office applications
- SQL experience
- FINRA 99 license or CSOP certification
21
Business Ops Analyst Resume Examples & Samples
- Bachelor’s degree (preferably in Accounting, Finance, Information Technology) or equivalent work experience
- Three to five years of experience in administrative and support staff activities
- Strong mathematical and analytical skills-the ability to review and analyze data for unusual items, trends, etc.)
- Archer knowledge a plus but can teach
22
Business Ops Analyst Resume Examples & Samples
- Monitor and support an application that scans SWIFT messages against OFAC lists. Write rules within the application to decrease false positives and escalate/adjudicate hits where appropriate.
- Responsible for monitoring and building business rules for a middleware application that allows SWIFT messages to flow into our trust accounting system and other processing platforms.
- Act as a liaison between SWIFT Strategy teams, Technology Operations, and business units for general SWIFT related questions and support
- Actively participate in key projects with SWIFT components
- Test SWIFT messages (production, business line UAT, regression, clients)
- Manage trust BICs and Branch codes
- Handle SWIFT Alliance non-routed messages; research duplicate, failed, or unsolicited messages
- Maintain SWIFT procedures ensuring compliance with established policies and practices
- Evaluate the SWIFT annual release, identifying business lines and applications that may be affected by changes
- Three to five years of experience in operations/technology project management activities
- General knowledge of policies, plans, procedures, products and regulatory requirements for assigned business unit
- Exposure and high level understanding of SWIFT messages and processing
- Excellent verbal and written presentation and communication skills; will be interacting with leadership, external customers and internal partners
- Excellent computer skills: Microsoft Office applications, some exposure to programming languages
23
Senior Princ Business Ops Analyst Resume Examples & Samples
- Excellent written and verbal communication skills with the ability to interact with all levels of management
- Strong attention to detail – ability to drill down into details and ensure accuracy in deliverables
- Capable of working cross functionally within the company - ability to manage collaboratively within and across organizations
- Self starter with sharp decision making skills, ability to multi-task, work independently and prioritize
24
Business Ops Analyst Inter Resume Examples & Samples
- Gathers requirements for reporting business metrics for an organization
- Analyzes business data and puts analysis into reports which indicate the performance of an organization
- Represents analysis outcomes in template reports and presentations
- Based on analysis, makes recommendations on improving or correcting metrics and operating performance
- Project Management Office support or Project Coordinator experience
- Tableau or equivalent
- Familiar with RPM, PTA / eBuilder, OneLink (OL)
- Microsoft Visio
25
Business Ops Analyst Resume Examples & Samples
- Advanced SQL experience
- Advanced MS Office (Excel/Power point) experience
- SSIS and SSRS experience preferred
26
Business Ops Analyst Resume Examples & Samples
- Participates in the technical design of application systems. Develops and implements application systems
- Assists in definition of time tables and project tasks; analyzes and estimates cost and time. Performs change impact analysis tasks
- Creates comprehensive unit test plans and test cases
- Participates in design, coding, testing, implementation, and documentation of solutions
- Creates and executes performance tests to ensure that expected application performance levels are achieved
- Designs, codes, tests, debugs, documents, maintains, and modifies computer programs of moderate complexity, significance, and risk
- Contributes and at times, leads clients and technical staff to investigate, analyze, and resolve technical problems related to system functions, programming, and procedures
- Joins in post-implementation reviews of both application development content and process to maximize and share learning
- Shares in monitoring operating efficiency of existing systems
- Writes documentation that describes installation and operating procedures
- At least 5 years’ experience with developing and implementing applications
- At least 2 years of development experience in the VB./NET language in the Visual Studio IDE
- Extensive VB.NET development experience
- Extensive ASP.NET development experience
- SQL Server 2008 + experience or similar database experience
- Experience designing and developing applications
- Experience analyzing applications to correct problems
- Experience unit testing
- Experience with design and development methodologies
- Team Foundation Server or similar
- Application development tools
- Change control
- Application maintenance
- XML and general file building
- Web design
- IBM DB2
- Agile development
27
Principal Business Ops Analyst Resume Examples & Samples
- Lead process of translating services bookings to project set-up for delivery organization directly impacting resource planning, sales compensation, and revenue accounting
- Manages project initiatives through completion including project tracking, monitoring, reporting, and administration
- Demonstrate an ability to work independently and within a group acting as the subject matter expert
- Strong analytical skills while maintaining data integrity and a sharp attention to detail
- Ability to communicate complex information in a clear and concise format
- Strong oral and written communication skills across various levels of the organization
- Build and maintain effective working relationships with internal customers and cross functional internal departments in order to manage information and the timely resolution of issues
- Demonstrates fundamentals of professional behavior including accountability and an appropriate sense of urgency
- Strong customer service and teamwork skills
- Ability to prioritize projects and deliverables
- Knowledge of services-oriented business and project accounting concepts preferred
- Maniacal attention to detail
- Ability to work in a cross-functional team environment
- Ability to collaborate with remote teams
- Familiarity with SAP or SFDC/FFDC preferred
- Education: Bachelor’s degree required, MBA preferred
28
Business Ops Analyst Resume Examples & Samples
- Understands the overall environment and make-up of the organization and interdependencies as it relates to moving change through the lifecycle
- Maintains an understanding of the business structure, policies, operations and systems
- Understands the ‘as-is’ business state and help envision the future ‘to-be’ state
- Maintains subject matter expertise on assigned systems and projects
- Elicits business needs and requirements
- Analyzes and documents business needs and features, and/or detailed requirements depending on project size and skill-set
- Ensures requirements are complete and unambiguous
- Communicates business requirements to those that are responsible for satisfying defined requirements
- Participates in prioritization and planning discussions
- Provides requirements clarification during development, testing and implementation phases
- Follows established change management methodology, processes and templates
- In depth knowledge of policies, plans, procedures, products and regulatory requirements for assigned business unit
- Ability to conduct an analysis of a business need and appropriately schedule meetings, plan agendas, confer with business line leaders, document, and make verbal and written presentations
- Strong knowledge of computer applications and PCs
- Ability to use PC software including word processing, spreadsheet, graphics, and presentation software packages
- Strong analytical, planning, organizational, interpersonal, and verbal and written communication skills
- Mortgage background
29
Business Ops Analyst Resume Examples & Samples
- Solid knowledge of policies, procedures, products and regulatory requirements for Mortgage business unit
- Ability to conduct an analysis of a business need, schedule meetings, plan agendas, confer with business line leaders, document and deliver written presentations
- Demonstrated ability to define clear business requirements to solve business need/problem, driving for clarity and alignment across functional areas
- Leverages detailed understanding of retail mortgage origination and operations and/or correspondent origination and operations, mortgage technology and requirement gathering techniques and methods
- Collaborates and interacts with all areas impacted by the business change project including business line executives and leaders, vendors, internal technology resources, other bank departments, etc
- Understands the business 'as-is' and helps to create the vision for the future 'to-be' solution
- Served as business analyst on 3-4 medium to large (6+ months) projects over the last 3 years
- Demonstrated attention to detail with effective interpersonal skills - effective listener, strong written and verbal communication skills - ability to clearly articulate
- Self-starter with strong analytical skills, problem solving and logical thinking
30
Business Ops Analyst Ld Resume Examples & Samples
- Assures high level business requirements are articulated from a system perspective
- Coordinates deliverables associated with the request process to include SharePoint/Remedy, high level estimates, Situation / Background / Assessment / Recommendation (SBAR) analyses, presentations, etc
- Serves as the primary communication interface with key business partners during the request intake / information gathering phase
- Demonstrated ability to lead professionals through influence and collaboration required
31
Business Ops Analyst Resume Examples & Samples
- 8 or more years of experience in operations/technology project management activities
- Strong reporting and data analytics background, with experience in development of operational metrics, KPIs, and KRIs
- Process Improvement Certification, i.e. Six Sigma, with experience in process mapping and TQM
- Project Management Experience Certification (PMP) and/or experience demonstrating project management approach
- Strong presentation skills, ability to demonstrate and influence
- Excellent computer skills, especially Microsoft PowerPoint, Excel, Project, and SharePoint applications
32
Business Ops Analyst Resume Examples & Samples
- 10 or more years of experience in operations/technology project management activities
- Six Sigma Green/Black Belt Certified in Lean, DFSS or Improve
- PMP Certification
- ACP or Comparable Agile Certification
33
Senior Business Ops Analyst Resume Examples & Samples
- Responsible for creation and analysis of Collection and Recovery strategies which manage credit losses, enhance revenue, and have an optimal return on operational expenses
- Proactively suggest opportunities for Collections and Recovery performance improvements
- Ensure high level of Customer Satisfaction with reports and analysis
- Communicate in cross-functional groups for best practices among departments/facilities
- Develop relationships with Credit Risk and Collections management to ensure the incorporation of all anticipated business changes
- Develop working relationships with other departments to ensure success
- Participate in cross-functional teams to leverage workforce processes / management, strategic planning and other applicable methodologies and tools
- Bachelor’s Degree (Business or Mathematics/Statistics is preferred)
- Advanced knowledge of MS Office Suite, specifically MS Access and MS Excel, PowerPoint
- 6 to 12 months experience writing SAS or SQL
- Ability to work independently, determine priorities and meet critical deadlines
- Ability to interact with and communicate with all levels of management
- Self-motivated with the ability to question current workflow processes and make recommendations to enhance the business
- Ability to take ambiguous data and provide analysis, and compelling business recommendations
- Experience developing and communicating effective Collection and Recovery strategies
34
Senior Business Ops Analyst Resume Examples & Samples
- Daily, weekly Monthly and quarterly forecast, pipeline & sales cycle measurement
- Monthly forecasting of operating expense and headcount
- Creation and maintenance of reporting packages for monthly and quarterly reviews
- Working closely with the Corporate Sales Finance and Operations team to understand goals, targets and actual financials across the organizations
- Assist in business planning and quota setting for all levels
- Compilation and review of relevant business metrics tied to local initiatives & corporate objectives
- Review and analysis of business drivers, including product performance , account analytics & historical compares
- Cross functional interaction with Business & Sales Operations in the field and at corporate as well as support to the relevant sales team members
- Performs ad-hoc analyses and other B.I duties as required
- 3+ years as senior pricing analyst or senior business/financial analyst
- Technology industry experience
- Expert in MS Excel and PowerPoint
- Skilled in OBIEE, Business Objects and Salesforce.com
- Exercise independent judgment and recommendations in selecting optimum reporting and analysis techniques
- Excellent communication & interpersonal skills
35
Senior IT Business Ops Analyst Resume Examples & Samples
- Assess, plan and communicate steady state upgrades/patches
- Participate in Discovery Phase to assist with scoping effort for application teams
- Review existing workflow and systems to reduce duplication of effort and inefficiencies
- Leverage existing technology and analyze new technology solutions to accelerate business goals
- Build and maintain relationships within Ally's global functions, senior business leaders, and supplier partners
- Devise and develop solutions to meet or exceed business requirements
- Security Vulnerability Remediation
- BS and 5+ years of technology experience or equivalent work experience
- Proficient in using standard development tools
- Ability to manage and support enterprise business applications by leveraging internal and external teams along with third-party vendor solution
- Effective and professional oral and written communication skills
36
Business Ops Analyst E-payments Service Resume Examples & Samples
- Monitor and support service tickets within the E-Payment Service production environment
- Perform research and analyze complex processes in order to provide appropriate solutions
- Communicate and log daily processing statuses, escalations and issue handling
- Create and maintain E-Payment Service Support documentation
- Conduct production readiness activities as a member of project teams
- Provide expert customer service, to include phone support
- Perform after-hours on-call support
- Thorough knowledge of the US Bank E-Payment Service application
- Excellent computer skills, especially Microsoft Office applications (MS Excel)
- Working knowledge of the SQL programming language (specifically SELECT)
- Ability to read and understand and apply technical manuals and procedures
37
Business Ops Analyst Resume Examples & Samples
- Develops report specifications of data requirements and provides analysis to resolve business-related problems. Improves reporting processes whenever possible
- Compiles and prepares statistical data used in the analysis of operational performance of designated functional area
- Assists in managing projects through completion including project tracking, monitoring, reporting and administration. Communicates project status through publishing high quality project reports and presentations
- Evaluates business process implications of system requirements and assesses possible redesign recommendations
- Creates documentation and ensures readiness for all projects. Documents business case analysis and assists in translating business requirements into process/functional design/system solutions
- Assists in the development of project plans including the creation of detailed work plans and timelines using project management tools. Works with project manager(s) to ensure the integrity and completeness of the solutions delivery process
- Knowledge of job associated database/software/documentation
38
Senior Business Ops Analyst Resume Examples & Samples
- Develops reporting requirements to resolve a variety of business-related problems. Develops reports and data requirements to optimize analysis capability. Improves reporting and analytics processes and tools as necessary. Works with IT or relevant business communities to recommend improvements to systems and reports
- Conducts trend/root cause analysis. Documents business case analysis and translates business requirements into process/functional design/system solutions
- Manages projects through completion including project tracking, monitoring, reporting, and administration. Ensure standard portfolio processes are met
- Evaluates business process implications of system requirements and make appropriate redesign recommendations. Provide strategic technical insight with respect to each functional area and share expertise on concerns with integrating with other current systems
- Collaborates with project manager(s) to drive the integrity and completeness of functional area projects, programs and solutions. Performs Total Cost of Ownership (TCO), Return On Investment (RIO), and/or Net Present Value (NPV) and other relevant financial analysis. Communicates project status by publishing high quality project reports and presentations
- Assists with the development of project plans including the creation of detailed work plans and timelines using project management tools
- Provides coaching to and mentors other business analysts within the organization. Performs other duties as required
- Cross-Functional skill
- Financial and analytical experience
39
Business Ops Analyst Resume Examples & Samples
- Preparing and sending out daily ATM load schedule to vendors based on information from the Opticash forecasting tool
- Viewing daily units in jeopardy of running out of cash and determining whether additional cash is warranted
- Review the forecast performance of each cash point to determine how to improve the accuracy of the forecast
- Monitor daily compliance and ECL data and discuss daily with vendor for correction
- Maintain records of all reporting for analysis
- Daily analysis using the Opticash tool to improve cash efficiencies to ATM’s
- Daily communication with other areas of NCR such as IM, MAC and OSM’s
- Gather problem information and determine criticality; manage escalations
- Document, verify, and make appropriate corrections to the service request and customer profile
- Communicate with the Customer Advocates for permanent change to the customer profile
- Monitoring of email window is essential
- Participate in team meetings and activities
- Participate in objective setting, performance management, reward and recognition programs
- Participate in special projects to continuously improve processes and efficiencies
- 2+ years experience in a related work environment
- Aptitude for providing positive customer service, excellent written and verbal communication skills
- Basic PC/MS Office and telephone/customer service skills
- Basic knowledge of call management and network/ATM monitoring applications
- Bilingual in English and French
- Experience with a bank or armored car company in cash management, branch operations, or cash operations would be an advantage
40
Business Ops Analyst Inter Resume Examples & Samples
- 2 or more years of experience using Onelink(PeopleSoft ERP Systems)
- 2 or more years of experience using SharePoint
- Proficient in using pivot tables within Excel to conduct various types of financial analysis
41
Senior Business Ops Analyst Resume Examples & Samples
- Works with business users to define and analyze problems
- Designs data models that reveal underlying business model dynamics
- Develops data visualizations that clearly communicate to broad audiences
- Considers the implications of business solutions to the current and future environment
- Devises or modifies procedures to solve problems considering resources, time and form of desired results
- Project manages some of the changes exposed by the data models
- Anticipates operational, program, and implementation issues and develops preventative measures
- In-depth disciplinary knowledge; leverages business acumen and subject matter expertise
- In-depth understanding of Dell strategy, goals, customer requirements
- Up to date knowledge of leading analytical and visualization tools and applications
- Manages projects and program execution
42
Senior Business Ops Analyst Resume Examples & Samples
- Supports the business through compiling, preparing, and reporting data and metrics used in the analysis of sales and product performance
- Produces analysis to create solid business cases and support data-driven decisions
- Evaluates business problems, compiles and analyzes available resources, and recommends solutions
- Builds, publishes, and maintains data visualizations and dashboards for use by various stakeholders
- Optimizes reporting, visualizations, and dashboards to suit user needs and increase usability and performance
- Documents team data sources, methodologies, and processes
- Actively participates in assigned projects and collaborates with team members on issues and problem resolution
- Identifies projects or noteworthy areas of analysis to improve business planning and decision-making
- Build and maintain a long-term business plan and forecast, based on a collection of inputs, including historical data, product changes, etc
- Consolidate input and key business assumptions from cross-functional teams, drive executive review process and cross-function review process to ensure alignment on the forecast
- Work with the Operations team to shape the quarterly production plan; monitor pipeline and other metrics, and provide input to production plan adjustment
- Build forecast for individual product release or change, achieve alignment across teams on the plan
- Ability to work independently and prioritize multiple short-term tasks and long-term projects
- Analytical aptitude and attention to detail
- Self-driven problem-solver
- Knowledge of general business acumen
- Strong qualitative and quantitative mathematical skills
- High aptitude to optimize or create operational efficiencies
- Ability to interpret needs expressed in general terms from stakeholders in order to determine the source of the data and best format to effectively present the information
- Salesforce.com reporting experience preferred
- Alteryx Designer or other data prep/blending software experience preferred
- SQL skills a plus, but not required
43
Business Ops Analyst Resume Examples & Samples
- Provide support to sales efforts by incorporating both client-related and operational support. Helps to develop cost models, manages change control process, oversees, coordinates and finalizes proposal content. Participates in client proposal presentations
- Ensure Dell EMC's value proposition meets the customer's requirement and can be delivered within the proposed scope
- Maintain assigned pursuit in deal tracking tool to provide Management with insight into pursuit progression and next steps and resources required
- Liaison to Engineering, Sales, Delivery and Legal to ensure valid proposed solutions. May participate in the business unit's lead qualification process by working with the Sales lead and pursuit team lead throughout the process
- Participate in account and/industry analysis, problem resolution, and communications between client, Sales and EMC management
- Participates in Sales support and offering development projects and process optimization development as needed
- Proposal writing skills
44
Assoc Business Ops Analyst Resume Examples & Samples
- Supports the business through compiling, preparing and reporting metrics and statistical data used in the analysis of operational performance of designated functional area
- Compiles and prepares information and analysis for review by senior level analysts and management
- Actively participates in assigned projects and creates business requirements with the assistance and direction of other associates
- Creates and executes functional programs, practices and processes. Collaborates with team members on issues and problem resolution
- Evaluates business problems and recommends solutions
- Supports day-to-day business operations functions, business system applications and technologies
45
Business Ops Analyst Resume Examples & Samples
- Business Requirement Development
- Develop and document the detailed business and functional requirements
- Conduct interim reviews of draft business requirements
- Document and facilitate resolution of issues/actions that impact the development of business requirements
- Perform final review and obtain sign off on detailed business requirements
- Serve as business requirements expert for any questions raised by internal departments and/or vendors during the course of the project and implementation phase
- Participate in all related system detail design walkthroughs; ensure that all detailed business requirements are included in their designs
- Adherence to software development lifecycle methodology including waterfall and agile
- Ensure all system enhancements and new process activities comply with federal and state regulations
- User Acceptance Testing (UAT)
- Work with Operations areas to develop business use cases and test plans
- Develop and deploy UAT plan; Ensure expected UAT results are achieved
- When required, executes test scripts and logs defects
- Provide testing status throughout the lifecycle of the project. Manages defects throughout the testing cycle and in the production environment
- Operational Readiness
- Supports the development and implementation of specific procedures to ensure immediate effectiveness and efficiency of operations
- Participation in Release weekend and evening testing as needed based on the Release schedule
- Project Planning & Oversight
- Collaborate with project managers, compliance, legal and Marketing in preparation of the project plan
- Assist in establishing milestone dates for all BA tasks, activities, and deliverables
- Provides oversight and direction for projects of a size that do not require a PM resource
- Ability to manage multiple projects within the same timeframe and manage the interdependencies between projects
- Responsible for communicating project status among peers and management
- Responsible for driving the completion of project deliverables to meet project milestones and effectively escalating when project impacts occur
- Four-year college degree in business, information systems, or a related field or equivalent work experience
- 3+ years proven track record in successfully gathering, analyzing and documenting the requirements of highly complex projects
- 1-3 years of financial industry experience as a Subject Matter Expert role, or 1-3 years in a technology oriented position
- 1-3 years of experience working within a Project Management Office; possesses a thorough understanding of the PMO methodology. Demonstrated leadership skills; desire to learn and teach others
- Demonstrated ability to manage business analyst responsibilities for multiple, parallel projects according to established requirements methodology
- Strong knowledge of Excel and working knowledge of MS Office programs required
- Strong analytical and team-based problem solving skills
- Knowledge of Federal and State Regulations required
- Excellent communication skills -- oral, written and interpersonal
46
Business Ops Analyst Resume Examples & Samples
- Ability to grasp technical concepts and follow and document technical requirements (analytical reasoning)
- Knowledge of commercial lending and approval process
- Ability to translate and apply rules as laid out in complex commercial credits and credit actions into configuration settings for the division’s collateral/loan tracking system (Promerit)
- Experience in programming with Transact SQL
- Experience with SQL Server Management Studio including SQL Reporting Services (SSRS)
47
Business Ops Analyst CS Resume Examples & Samples
- Analyzes a large business unit, usually consisting of multiple organizations to determine the business drivers and metrics
- Develops and implements across the organization, the analysis, reports and metrics which represent the business performance of a large organization consisting of multiple business units
- May lead other business operations analysts in the development of the analysis and reporting of metrics and operational information
- Minimum twelve (12) years of related experience
48
Princ Business Ops Analyst Resume Examples & Samples
- Day to day management of our cloud based contact center telephony platform (Serenova formerly LiveOps)
- Managing access control to the application (user creation, reset, termination, audit) in accordance to our security and compliance guidelines
- Researching and analyzing contact centers issues
- Providing subject matter expertise in implementing and testing projects related to telephony
- Advise stakeholders on processes and architecture
- Document and review processes related to our telephony system
- Managing outages and service interruptions including communicating to global contact centers and various stakeholders, root cause analysis documentation
- Regular onsite visit in our different contact centers to monitor tools issues and performance
- 2-3 years Telecom experience preferably managing contact centers required
- 1-2 years Project management experience
49
Assoc Business Ops Analyst Resume Examples & Samples
- Creates and executes functional programs, practices and processes
- Collaborates with team members on issues and problem resolution
- Supports day to day business operations functions, business system applications and technologies
- Cross Functional skill
50
Business Ops Analyst Resume Examples & Samples
- Develop and maintain Product Requirements using standard templates in collaborative manner with Product Manager and other cross organizational team members
- Develop and maintain Business cases in collaboration with Product Managers, Business Unit Managers, and other cross organizational stakeholders including inputs from Sales, Operations, Global Services, and Engineering to capture of product Bill of Materials (BOM), build costs, and sales plans. Provides business case review and preparation support as needed. Provides coaching and mentoring to other analysts as required
- Develops operational measurements, defines business issues and provides recommendations and solutions to business challenges. Develops and implements new techniques and approaches in operational analysis using a global perspective
- Acts as a Business Partner for assigned Directors, Program Manager, and Product Managers providing specialized analysis to support the decision-making process. Performs analysis on key metrics and statistics that drive business decisions
- Analyzes processes within the supported organizations and provides recommendations for improvement. Drives approval of the recommendations and prioritization of the resulting initiatives
- Initiates and participates in strategic discussions. Represents Business Operations in strategic initiatives, providing the necessary input and analytics around business intelligence
- Excellent (written and spoken) communication skills to communicate clearly across diverse and challenging user groups. Skilled at tailoring communications to audience
- Ability to plan & facilitate a business requirements gather meeting with agenda, business outcomes and published minutes
- Ability to identify issues or risks that require resolution to avoid delays or blocks
- Experience developing business cases include cost inventory, BOM's, and sales projections
- Knowledge of job associated database/software/documentation. Working knowledge of Aha! a plus
- Execution skills to deliver work according to agreed up on plans and timelines
- Ability to work productively in a face paced, challenging environment
- Ability to work independently at a high productivity level
- Mentoring/Coaching skills a plus
- Consultative skills a plus
- Education Required: BA or BS
- Experience Required: 10+ years relevant experience
51
Business Ops Analyst Resume Examples & Samples
- Manages key business operations activities and continuous improvement of the processes
- Manages process and reporting activities to include financial, productivity, quality compliance, training, and/or efficiency, etc
- Analyzes data to provide decision support to senior management
- Identifies key operational and performance metrics to measure business performance and drives reporting activities
- Measures performance of the organization against strategic and tactical operational metrics
- Develops business models, business cases and forecasting tools in support of various strategic initiatives
- Participate and lead weekly sales forecast call, track, analyze and ensure deliverance of commits
- Support senior management with structured forecast and financial reporting
- Review monthly Operating Expenses with Core team to manage tight target
- Accountable for quota setting GAF and attainment calculation, accurately on a monthly basis
- Provide analytical reports on attainment
- Review attainment and variances to understand the drivers and recommend if targets need to be revised due to potential under/over goaling
- Identifies operational inefficiencies as well as best practices and drives improvement initiatives with senior management and operations teams
- Acts as a liaison and interfaces cross-functionally to maintain communication between business groups
- Works with cross-functional groups to ensure all documents and tools are kept up to date and communicated in a timely fashion
- Participates in the development of overall objectives and long-term goals of the organization
- 6-7 years of relevant experience
- Possesses strong analytical skills working with large data using excel and/or other reporting tools
- Experience with SFDC, SAP will be a plus
- Advanced Excel (Macro) and Database skills will be plus
52
Business Ops Analyst Resume Examples & Samples
- Thorough knowledge of bond financings, investment, and account transactions
- Well- developed ability to interpret bond financing documents to decipher all aspects of cash and asset transactions
- Proven ability to calculated percentages, ratios and algebraic equations without instructions or formulas provided
- Working knowledge of Microsoft Excel Spreadsheets
- Systems literacy with SEI and STA preferred
53
Assoc Business Ops Analyst France Resume Examples & Samples
- Analysis of complex deal structures to optimise pricing and margin
- Business planning and quota setting by account and/or market segment
- Great team player
- Undergraduate degree in business-related field
- Fluency in English
54
Business Ops Analyst Resume Examples & Samples
- Analyze data and reporting solutions to understand business impact, correlations/ discrepancies and propose changes/alternate solutions
- Develop queries/stored procedures to retrieve and analyze data for projects, program, or reports requiring sophisticated inferential techniques
- Create and maintain reports/decks using Excel and PowerPoint
- Reviews reports to determine basic characteristics, such as origin and report flow, format, frequency, distribution, and purpose or function of report
- Coordinates with servicing management that originates, handles, processes, or receives reports to identify problems and to gather suggestions for improvements
- May prepare and issue instructions concerning generation, completion, and distribution of reports according to new or revised practices, procedures, or policies of reports management
- Participate in project oriented data validation efforts for internal clients
- Participate in application validation and QA efforts as they pertain to reporting, data, metrics, and report creation and execution
- Create and maintain reports using SQL, Access, and Excel Performed analysis on data to evaluate and isolate the critical factors influencing trends and relationships of variables to drive improved results. Provide feedback to senior management and identified problem areas for proactive solutions
- Graduate of a 4-year college or university with major course work in a discipline related to the requirements of the position preferred but not required
- Mortgage Servicing experience in Escrow, Account Services, Special Loans, Doc Admin, Letters Management
- Proficient in Microsoft Office Suite with 3 to 5 years related analyst experience with Access, and Excel Experience
- Proficient in the manipulation and use of large and complex databases
- Strong understanding of database and data warehouse concepts and structures
- Proven ability to deliver reports that are accurate, usable, timely, consistent, and answer the appropriate questions
- Solid problem-solving and analysis skills that demonstrate resourcefulness and attention to detail, in both technical and non-technical settings
- Professional individual with Leadership qualities to facilitate both independent self-directed work, as well as, to engage with cross functional teams
- Ability to preserve and maintain confidential information
- Planning and organizing skills required as environment is fast paced and dynamic
- 3+ years of directly related experience and training in financial services
- Background in Mortgage Servicing preferred
