System Support Specialist Job Description
System support specialist
provides remote desktop support for Windows Operating System, Mobile Device Management Infrastructure, Video Conferencing systems, and Chevron applications.
System Support Specialist Duties & Responsibilities
To write an effective system support specialist job description, begin by listing detailed duties, responsibilities and expectations. We have included system support specialist job description templates that you can modify and use.
Sample responsibilities for this position include:
Complete the day-to-day tasks - maintain the Corporation's Chart of Accounts and Department reference tables
Understand and carry out the critical timetabled actions during the month
Carry out the administration of some Lotus Notes based finance applications (various workflow applications in support of BS reconciliation or accrual automation)
Provide user support (most of the communications done in emails)
Provide Level 2 functional support for SharePoint applications
Design, document and implement custom solutions for SharePoint where appropriate
The L2 support specialist is a recognized UCP expert and technical lead during UCP service request interactions
Monitoring the library to ensure proper generation of data files are available for production runs and tracking resolution
Ensuring that up-to-date job control language (JCL) is maintained and documented for each program that is part of the scheduled production run
Contributing to job scheduling and report distribution data center standards development and enforcement
System Support Specialist Qualifications
Qualifications for a job description may include education, certification, and experience.
Licensing or Certifications for System Support Specialist
List any licenses or certifications required by the position: CTS, ITIL, ENP, GISP, AVIXA, V3, ACCESS, SCE, II
Education for System Support Specialist
Typically a job would require a certain level of education.
Employers hiring for the system support specialist job most commonly would prefer for their future employee to have a relevant degree such as Bachelor's and Collage Degree in Computer Science, Education, Technical, Engineering, Information Technology, Business, Information Systems, Military, Business/Administration, Computer Engineering
Skills for System Support Specialist
Desired skills for system support specialist include:
Microsoft Windows Desktop operating systems
English
DNS
Database applications
Internet and internet protocols
Microsoft applications
Group Policy
Medical device hardware and software cybersecurity rules and regulations
Server administration skills
Smart phone and mobile device platforms
Desired experience for system support specialist includes:
Troubleshooting complex technical issues involving a combination of networking, hardware and software issues
Replacing failed components
An understanding of networking equipment and services (WLAN, Ethernet, router, ISP)
Strong general IT and software knowledge
Solid SQL and relational database knowledge
MS Office, particularly strong Excel
System Support Specialist Examples
1
System Support Specialist Job Description
Job Description Example
Our innovative and growing company is looking for a system support specialist. To join our growing team, please review the list of responsibilities and qualifications.
Responsibilities for system support specialist
- On all shift turnover issues
- Analysis report handing with PPM system
- Prepare Testing Plan, SOW and Project Plan, meeting minutes recording
- System configuration (role profiles and segregation of duties)
- Monitoring of system interfaces
- Configure new suppliers and maintain relevant data
- Collection and monitoring of system related issues
- Structural and organisational changes impacting systems, processes and control environment
- Testing and coordinating testing of process changes reflected in SAP or in new cloud based system
- Technical support of migrations into shared service centre
Qualifications for system support specialist
- Willingness to accept and adhere to strict IT audit rules
- At least 6 months experience in Databases, SQL
- University degree in IT field
- Minimum 2 years of work experience in a similar position
- Good Microsoft SQL knowledge is a must
- SharePoint support experience is a plus
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System Support Specialist Job Description
Job Description Example
Our company is looking for a system support specialist. Please review the list of responsibilities and qualifications. While this is our ideal list, we will consider candidates that do not necessarily have all of the qualifications, but have sufficient experience and talent.
Responsibilities for system support specialist
- Assists in maintaining the interfaces between Core HCM and Benefits with the various service providers
- Make recommendation for enhancements and drive their execution
- Maintains Atlassian Tool Suite to include JIRA, Confluence, Fisheye and Crucible tools with strategy for periodic backup, high availability and disaster recovery
- Maintains and manages Subversion repository including hooks and user access with strategy for regular backups, repository failover, high availability, and disaster recovery
- Conducts daily management and maintenance of the customer support Trac site with strategy for regular backups, high availability and disaster recovery
- Tests new version of the tools and plug-ins to ensure compatibility
- Manages user permissions to tools according to the needs of projects and teams
- Maintains file servers, virtual machines, and project tools
- Performs software updates for product team tools and operating systems
- Determines and troubleshoots problems for specific operating systems and applications
Qualifications for system support specialist
- Organized person, focused, able to work under pressure and capable to meet certain deadlines
- Requires post-secondary education with focus on Computer Science, Math or Engineering disciplines
- Virtual Devices
- Presented with system level and application problems on mission critical systems requiring immediate resolution, thus ensuring systems are operational according to service level agreements and that they have a high degree of integrity and reliability
- Provide ongoing customization and maintenance of system access facilities to ensure and enforce strict security of financial environment
- Five plus years of hardware and software support experience
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System Support Specialist Job Description
Job Description Example
Our company is growing rapidly and is looking for a system support specialist. Thank you in advance for taking a look at the list of responsibilities and qualifications. We look forward to reviewing your resume.
Responsibilities for system support specialist
- Supports the QA Manager in conducting configuration item/system operational baseline change control tracking and configuration auditing
- Assists with training new team members on use of tool suite to train staff on use of newly added tools and plugins
- Act as resource for centralized information and real-time support for customer facing airport personnel, providing essential solutions for different challenges our customers may face
- Serve as a centralized source of information for front-line airport agents
- Support test functions for ongoing application releases for QIK-Check, Gate-Reader and Kiosk
- Provide virtual station customer processing support during system outages and failures
- Support process and technology changes triggered by ancillary related initiatives
- Support emergency drill functions and applications
- Represents WW TSS on new/sustaining product development teams and drives to improve reliability, serviceability, and to reduce service costs and improve customer satisfaction
- Develops, implements and maintains WW customer support strategy for new and existing products based global service capabilities and marketing and sales initiatives
Qualifications for system support specialist
- Experience with Wintel
- Requires ability to absorb professional knowledge quickly and develop skills - ability to learn various type of server, storage, and operating system in limited time with satisfying result
- Problem Solving - Recognize infrastructure related problems and ability to troubleshoot a complex server, storage, and OS configuration
- Practical exposure in relevant field
- Bachelor Degree, from Information Technology/Electrical Engineering (and/or similar field)
- Possess positive spirit and can do attitude
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System Support Specialist Job Description
Job Description Example
Our company is growing rapidly and is looking to fill the role of system support specialist. Please review the list of responsibilities and qualifications. While this is our ideal list, we will consider candidates that do not necessarily have all of the qualifications, but have sufficient experience and talent.
Responsibilities for system support specialist
- Act as the primary liaison between the operational units and the sales team to ensure a smooth and complete installation of new clients' account information
- Lead and administer file transfer processes and load client data into various core system applications, which may include manually keying records that cannot be automatically uploaded, while ensuring data integrity and availability to operations staff
- Set-up and maintain customized client website landing pages as necessary
- Act as the primary contact for eligibility updates to ensure clients' records are loaded in a timely manner, handling complex data organization and scrubbing data files as necessary
- Assist the Customer Support lead with daily Hotline activities and projects
- Assist in maintaining organization wide quality standards
- Coordinate all outbound call activities with hotline and Business Partners
- Complete trend analysis based on call trends, top five reports and escalated and documented issues in Agent Workbench
- Consult with Business Partners and other internal departments to communicate business objectives and develop strategic solutions
- Educate hotline team on program updates, changes and modifications to rules, programs or functionality of LMS
Qualifications for system support specialist
- Financial domain knowledge is a plus
- Prior knowledge of trading system is a plus
- At least 3 years of experience in a similar position in the FMCG or Procurement area or as a 2nd level Support specialist
- Demonstrated ability to learn computer applications from a business perspective to help others transfer learning from training back on the job
- Self-motivated multi-tasker with good interpersonal skills
- ALIS familiarity
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System Support Specialist Job Description
Job Description Example
Our innovative and growing company is hiring for a system support specialist. We appreciate you taking the time to review the list of qualifications and to apply for the position. If you don’t fill all of the qualifications, you may still be considered depending on your level of experience.
Responsibilities for system support specialist
- Manage Agent Workbench processes to ensure requests are submitted, updated, and closed in a timely manner
- Monitor, review, and act on Agent Workbench requests on a daily basis and in a timely manner
- Prepare accurate call reports and distribute to applicable Business Partners
- Recommend measures for process improvement in Learning Center performance and quality
- Report program trends to Business Partners in a timely manner
- Work with the Business Partners to confirm detail and quality of information documented in the Agent Workbench request
- Assist the Customer Support Administrator in all adhoc projects as needed
- Handle end-user requests for hardware and software for supported clients in the environment
- Maintain workflow and pacing to obtain the highest level of productivity in each portfolio
- Audit daily uploads to ensure proper functionality of both dialer and host system
Qualifications for system support specialist
- Client boarding and setup
- Advising on using basic and advanced features and apps
- User focused
- Ability to cope with monotonous work as well
- At least 2 years of extensive knowledge in water chemistries and the effect different compounds have on a marine environment
- At least 4 years of knowledge in maintenance and preventative maintenance practices for pumps, motors, electrical and plumbing systems