System Support Analyst Job Description
System support analyst
provides technical expertise in database design tools and methodologies, data validation methodologies, data migration processes, file organization, indexing methods, data integrity and security procedures, and backup and disaster recovery planning.
System Support Analyst Duties & Responsibilities
To write an effective system support analyst job description, begin by listing detailed duties, responsibilities and expectations. We have included system support analyst job description templates that you can modify and use.
Sample responsibilities for this position include:
Research and alert IS Operations Manager prior to installing software
Maintain the bank’s image processing system (Director), including item processing and branch capture (TCM/SCO)
Maintain the bank’s account maintenance processing platform (Fiserv BPM)
Overtime, including weekends and statutory holidays
Oversee the effort in which the Operational Support System Analysts, Intermediate Operational Support System Analysts, and Senior Operational Support System Analysts perform their tasks
Write performance appraisals and participate in hiring process
Perform regular audits, quality reviews and performance reporting of Operational Support System Analysts, Intermediate Operational Support System Analysts, and Senior Operational Support System Analysts work
Hold regular one on one and team meetings with staff
Resource management for team
Oversee the effort to analyze, recommend, develop, and implement system solutions to improve operating efficiency to meet the needs of the business units
System Support Analyst Qualifications
Qualifications for a job description may include education, certification, and experience.
Licensing or Certifications for System Support Analyst
List any licenses or certifications required by the position: ITIL, SAP, ENP, GISP, TLAM, NFC, DTS, ITSM, PMP, COTS
Education for System Support Analyst
Typically a job would require a certain level of education.
Employers hiring for the system support analyst job most commonly would prefer for their future employee to have a relevant degree such as Bachelor's and Collage Degree in Computer Science, Business, Engineering, Technical, Education, Information Technology, Information Systems, Business/Administration, Finance, Science
Skills for System Support Analyst
Desired skills for system support analyst include:
Business operations
Diverse technologies and new and current architectures
Agile methodologies
IT concepts
Strategies and methodologies
Basic principles
Development and debugging tools
Objectives and strategies business process and information flow
Phases and roles of application development methodologies
Primary database engines with a demonstrated ability to write complex queries for data validation and troubleshooting
Desired experience for system support analyst includes:
Knowledge of networks, cryptography applications and/or cryptography principles is highly desirable
Application knowledge of New Athena is highly desirable
Application knowledge of BSS is highly desirable
English - at least intermediate - both oral and written is a must
Ability to multi-task, prioritize and handle multiple issues at once
Readiness to work early/late shift
System Support Analyst Examples
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System Support Analyst Job Description
Job Description Example
Our innovative and growing company is looking to fill the role of system support analyst. To join our growing team, please review the list of responsibilities and qualifications.
Responsibilities for system support analyst
- Secondary point of contact for the business units
- Tertiary qualifications within a related field, for example IT or Health Information Management
- Proven experience working within Health Information and/or the IT arena
- Considerable experience providing technical support or network administration/engineering experience
- Working knowledge of Healthcare/Health information
- Develops and executes scripts, utilities and associated test plans under the direction of the lead System Support Analyst
- Analyzes problem, documents and communicates resolution and conducts follow up
- Provide FST planning support for FST events (FST-GC, FST-J, ), in addition to SLAMEX planning and scenario development described above
- Coordinate revisions to provisioning data by collecting and analyzing complete information across organizations, contacting customers to identify requirements
- Develop customized provisioning and sustaining provisioning data products by attending provisioning guidance conferences to obtain and document complete requirements and ground rules
Qualifications for system support analyst
- May require on call support rotation after hours and/or weekends
- Solutions to recurring errors and servicing gaps
- Solutions to recurring errors and servicing gaps (end to end – idea to resolution)
- 3 to 5 years of experience in SAP BI / BO
- Good understanding of ‘IT certification Business’ and Payment Gateway
- Good working knowledge of data quality measurements, total quality management, business process monitoring, and user requirements gathering
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System Support Analyst Job Description
Job Description Example
Our company is searching for experienced candidates for the position of system support analyst. We appreciate you taking the time to review the list of qualifications and to apply for the position. If you don’t fill all of the qualifications, you may still be considered depending on your level of experience.
Responsibilities for system support analyst
- Identify and contribute to long-term solutions and preventative techniques
- This position will require you to troubleshoot and correct issues in urgent situations
- Provide support to SCC Operations in troubleshooting and maintaining applications and systems used within the control center
- Maintain working knowledge of the Energy Management System used by the System Control Center (SCC) at the corporate headquarters and Corporate Readiness Center
- Support users of advanced applications within EMS such as AGC, State Estimator, Real-time Contingency Analysis
- Coordinate with departments outside the SCC, especially Information Technology and Enterprise Telecommunications to secure support for the critical systems used by SCC
- Support development and modification of real-time procedures and processes used by the System Control Center (SCC)
- Participate in the incident resolution process, be prepared to diagnose, troubleshoot and resolve issues on the application side
- Conduct investigations for finding root cause and coordinate investigation work with other teams in the organization
- Participate in the regular capacity review process, maintain capacity in order to fulfil SLAs
Qualifications for system support analyst
- Strong ability to manage a high level of detail, data and information and provide meaningful analysis
- Undergraduate degree preferred with focus in Business
- Demonstrates sound knowledge of supported hardware and operating systems in related areas, depending on the focus of the position, Windows 2008 R2 and 2012, clusters, SCOM, SCCM, Citrix, Business Objects, Spotfire, Nimbus, Cognos, file and print services
- Understands secure authentication mechanisms such as Keon, Kerberos, NIS+
- Proven history of performance excellence in the following areas
- The successful candidate must demonstrate U.S. employment eligibility
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System Support Analyst Job Description
Job Description Example
Our company is searching for experienced candidates for the position of system support analyst. Please review the list of responsibilities and qualifications. While this is our ideal list, we will consider candidates that do not necessarily have all of the qualifications, but have sufficient experience and talent.
Responsibilities for system support analyst
- Manage the lifecycle of hardware and software components, build and decommission application and hosting farms and servers
- Setup and configure automation around our services (define alerting thresholds, define operational procedures associated with alerting, define service models,…)
- Lead small to middle sized projects end-to-end
- Train in newcomers and contribute to a newcomer training concept
- Give Support and Training to the 24x7 Global IT Services Support teams
- Represent the Tools B team in internal and external meetings
- Day to day operational application support including troubleshooting end user data or system related problems, debugging code, working with business analysts, project managers, and database administrators
- Maintaining, customizing and improving existing applications and integrations
- Designing and implementing application test procedures and writing technical documentation when required
- Windows NT/2000 services, workstations and laptops Antivirus software throughout the organization
Qualifications for system support analyst
- Retail Branch experience an asset
- Analyzes systems for security compliance and implements RMF controls
- Develop accreditation packages under RMF
- Implement and track IAVAs
- Analyzes system designs for a variety of applications *
- Analyzes procedures and systems to refine their formulation and converts them to programmable formats *
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System Support Analyst Job Description
Job Description Example
Our company is growing rapidly and is hiring for a system support analyst. To join our growing team, please review the list of responsibilities and qualifications.
Responsibilities for system support analyst
- Provide technical support for tools such as ITSM, BMC automation tools, Microsoft SCORCH, and ITCM
- Troubleshoot and resolve problems and issues reported by users
- Help develop and prioritize enhancement / automation opportunities for tools and applications
- Assist in development of process Key Performance Indicators and dashboards
- Analyze, diagnose and correct problems within defined service levels using the appropriate skills and tools, focusing on superior quality, and ensuring highest possible first contact resolution to ensure fastest recovery of service and highest customer satisfaction
- Troubleshooting of client environment using system & network tools (GoToAssist, PING, TRACERT, LOGS) to help diagnose and/or correct communication problems for those products that are reliant on specific protocols, ports and network settings that may affect the applications behavior
- Log all customer questions and issues into the prob-lem tracking system tool, and assist 3rd level groups with investigation and identifying root cause of problem
- Coordinate investigation of serious and critical problems with expert groups with the objective of achieving fastest possible restoration of service
- Provide Account Management services to key accounts to ensure their incidents have continuous follow up until resolution, handle on demand escalations, and conduct customer meetings to keep customer up to date on their incidents and proactive measurements taken
- Activate on-call for escalation of serious and critical problems outside of normal working hours
Qualifications for system support analyst
- Prepares routine logic flow charts on basic systems *
- May prepare record layouts that are detailed in nature from provided specifications
- May conduct form designs and layouts
- Detailed experience in RMF package creation
- High quality client service attitude
- Experience in computing and information technology
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System Support Analyst Job Description
Job Description Example
Our company is looking to fill the role of system support analyst. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for system support analyst
- Escalate the resolution of appropriate issues to 3rd level groups
- Analyze existing Knowledge Solutions to known problems and suggest improvements as necessary
- Perform diagnosis on system problems
- Respond to incoming inquiries via phone, web, email, fax, with limited supervision while operating from established policies and procedures
- Work directly with customers to ensure resolution of software and hardware issues of varied scope and complexity while following established policies and procedures
- Assist customers with inquiries related to navigating the software as designed while following established policies and procedures
- Interact with cross-functional teams as necessary
- Work closely with wireless provisioning team to resolve potential pre and post implementation gateway modem data transfer issues
- Responsible for on-call duties as scheduled
- Escalate unresolved issues per process ensuring customer resolution
Qualifications for system support analyst
- Logical approach to the solution of problems
- Able to work independently and interact with global teams
- Excellent interpersonal and strong communication skills mandatory
- Able to make informed decisions on a wide range of complex business and technical issues
- Experience in banking, payment, compliance preferred
- Strong understanding of sanctions lists, watch lists, payment filtering systems, KYC and Customer Due Diligence (CDD) processes