System Support Engineer Job Description
System support engineer
provides support for network connectivity to mainframe and mainframe peripheral devices such as disk, physical and virtual tape.
System Support Engineer Duties & Responsibilities
To write an effective system support engineer job description, begin by listing detailed duties, responsibilities and expectations. We have included system support engineer job description templates that you can modify and use.
Sample responsibilities for this position include:
Coordinate with design teams to perform further root cause analysis with component owners where necessary
Documenting decisions, adhering to standards and communicating with business groups
Responsible for the design, development and implementation of production fixes, enhancements, testing and inclusion as part of an 12x7 on-call rotation team
Provide ongoing Level 3 support and configuration maintenance for the Service
Independently manage ongoing production issues for the Service by engaging Incident Management team and vendor if required and drive the issue to root-cause analysis
Assist with upgrades and maintenance of Service platform, associated software, hardware and databases
Execute regular changes on Application Infrastructure, to maintain supportability and Disaster Recovery compliance
Maintain Business Continuity plans, data quality and regulatory compliance for the Service
Participate in a rotating 24x7 L3 on-call roster
Provide input into Service Improvement plans
System Support Engineer Qualifications
Qualifications for a job description may include education, certification, and experience.
Licensing or Certifications for System Support Engineer
List any licenses or certifications required by the position: II, IAT, MSCE, CNE, RHCE, ITIL, MCSE, CCNA, OSS, BSS
Education for System Support Engineer
Typically a job would require a certain level of education.
Employers hiring for the system support engineer job most commonly would prefer for their future employee to have a relevant degree such as Bachelor's and Associate Degree in Computer Science, Engineering, Technical, Science, Physics, Chemistry, Mathematics, Electrical Engineering, Management Information Systems, Associates
Skills for System Support Engineer
Desired skills for system support engineer include:
Disk array architecture
Teradata
Networking
Electronics and electro-mechanical devices
Mainframe
UNIX/LINUX
Virtual Machine Environments
Database technologies
PLCs and pneumatics
Linux
Desired experience for system support engineer includes:
5-7 yrs experience working in a complex scheduling environment using Control-M suite of applications, out of this the past three years should be in supporting the platform as a Level 3 Support
Very good understanding around Batch Scheduling and maintaining Scheduling Standards and processes
Experience or understands the differences between Version 6.x and 8.0 of Control-M
Troubleshooting knowledge for Control-M Agent which run on Windows and Unix based operating systems
Understands Oracle and its various High Availability technologies like RAC, Dataguard
SQL skills and capable of writing/reviewing queries
System Support Engineer Examples
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System Support Engineer Job Description
Job Description Example
Our growing company is looking to fill the role of system support engineer. Thank you in advance for taking a look at the list of responsibilities and qualifications. We look forward to reviewing your resume.
Responsibilities for system support engineer
- Work with the program leadership team and the government client to coordinate, schedule and assist in the refresh of Windows based computer systems
- Provide guidance to mid and entry level technicians, if needed
- Serve as a cross-site specialist for operation and performance of a highly complex system
- Monitor system and subsystem performance and capabilities on a continuing basis
- Investigate all indications of anomalous system performance
- Define steps to restore anomalous system to normal operations
- Support technical tasks relating to system hardware and its interface
- Support special system operations of non-routine nature
- Provide an assessment of and identify error sources in the end-to-end-system including developing processes and tools to minimize system errors
- Provide feedback to factory engineering on operational priorities and objectives in support of ongoing and future development activities
Qualifications for system support engineer
- Understanding of Security concepts used on the above listed operating systems
- Experience using or maintaining F-35 AME
- Must be able to travel as necessary to support position
- Bachelors degree from accredited college in an engineering discipline with 9+ years of experience in ECS and Life Support System Design
- Intermediate and/or depot level experience with air vehicle hydro-mechanical and electrical systems
- Knowledge and experience of F-35 Sustainment work breakdown structure, responsibilities and processes key value stream teams the F-35 Depot Activation Team supports and depends upon for execution of depot rate repair development and site activation
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System Support Engineer Job Description
Job Description Example
Our company is growing rapidly and is looking for a system support engineer. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for system support engineer
- Provides customers with a variety of maintenance services,including but not limited to providing remote and on-site level 2 operation and maintenance support (resident at customer's premises or not) for complex network applications and end-to-end multi-vendor networks
- Provides condition causes remote and on-site recovery support in the event of an out-of-served by a disaster
- Maintain interfaces with customer's technical personnel ensuring smooth
- In charge of the Analyze root causes of operational malfunctions and provide resolutions
- Define operational processes to improve efficiency and cost-effectiveness
- Deploy, Support and maintain 3rd party supporting tool ServiceNow, PagerDuty, Akami, Pingdom
- Assist in budget preparation and resource allocation for support services
- Assess capacity required
- Plan for production deployment
- Test disaster recovery and business continuity process
Qualifications for system support engineer
- Scripting knowledge and basic troubleshooting skills
- Recognized certifications (VCP, CCNA, CCNP, MSCE)
- Collect and analyze database performance information
- FAA Airframe and Powerplant Licensing
- Bachelor’s, Master’s or technical degree in electronics, technical computer science or similar disciplines
- Experience in software programming with VB, C ++, knowledge in the software packages Visual Studio and Labview
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System Support Engineer Job Description
Job Description Example
Our innovative and growing company is looking for a system support engineer. Thank you in advance for taking a look at the list of responsibilities and qualifications. We look forward to reviewing your resume.
Responsibilities for system support engineer
- Will be required to be available for an on call rotation/pager
- Primary point of contact for customer technical queries, technical advice on modification standards, component part numbers, and support equipment
- Ensure that fault investigation actions are undertaken
- Address technical concession requests
- Provide support to internal and external progress reporting
- Identify Technical Publications update requirements, and manage and co-ordinate the closure of unsatisfactory feature reports
- Perform and submit root cause analysis reports for specific incidents that happened on railway systems
- Attend, support and facilitate Team Meetings
- Conform to Company quality procedures and standard practices
- Install, service, commission, troubleshoot and repair railway systems located in stations, wayside, depots and central computer room
Qualifications for system support engineer
- Bachelor, Master or PhD of Computer Science or Electrical Engineering or similar
- Knowledge in high-frequency measurement technology and electrical engineering, in the control of measuring equipment via GPIB, USB, LAN and RS232 interfaces
- Ability to independently and quickly learn new tasks
- Independent coordination and implementation of customer projects
- Willingness to travel, Driver's license required
- Skills in Microsoft Azure Pack, SCOM, WAP and other cloud products
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System Support Engineer Job Description
Job Description Example
Our company is growing rapidly and is hiring for a system support engineer. To join our growing team, please review the list of responsibilities and qualifications.
Responsibilities for system support engineer
- Maintain accurate maintenance records and equipment performance, work accomplished and other information using a computerized maintenance management system
- Perform shift and emergency duties when required
- Perform and carry out duties as instructed/ directed by the Service Manager
- Monitoring all system integration tests, operational readiness and implementation of new fare system
- Ensure that any product safety requirements are not compromised by work carried out and that all local safety procedures are adhered to
- Adhere to relevant Company and Local Health and Safety procedures and maintain vigilance within the workplace to ensure that the working environment remains safe at all times
- Note COM systems include, CCTV, network, Radio, Digital voice and Video recording, PAS/PIS, Telephone, Video broadcasting, access control, intrusion alarm, etc…
- Handle all the technical matters, demonstrating technics to customers
- Training Sales and Account Coordinators
- Communicating between Geo and product center, reliability issue, AMO&DIFA construction
Qualifications for system support engineer
- Skills in SCORCH and SCVMM
- Demonstrated ability to work collaboratively in a team environment, provide training, and mentor other engineers in an on the job, just in time basis
- Certifications such as MCSE
- Experience working with ClearQuest Database, Adobe Acrobat and Microsoft products
- Knowledge and application of commercial computer application packages (MS Office)
- Bachelor, Master or PhD of Computer Science or Electrical Engineering or equivalent
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System Support Engineer Job Description
Job Description Example
Our innovative and growing company is looking to fill the role of system support engineer. Please review the list of responsibilities and qualifications. While this is our ideal list, we will consider candidates that do not necessarily have all of the qualifications, but have sufficient experience and talent.
Responsibilities for system support engineer
- Monitor systems and services to ensure their consistent availability to end-users
- To provide pre-sales and post sales field support to dealers on digitally integrated products
- To provide feedback on all training conducted and dealer visitations
- Proposes, evaluates, validates, approves and implements engineering changes
- Assists in gathering information used to develop and maintain logistics products and engineering data (e.g., logistics support analysis, technical publications, training, supply support, support equipment, field services, maintenance, reparability, removal rates, interchangeability, initial provisioning)
- Perform in systems engineering, collection system design, upgrade planning, design and implementation, operational readiness preparation, and operations support tasks
- Determine completeness of documentation used to justify Government objectives or requirements
- Development and recommendations of program reviews, Software Specification Reviews (SRR), Preliminary Design Reviews, Critical Design Reviews (CDR), and Test Readiness Reviews (TRR)
- Support development of a Systems Engineering Management Plan to address an overall systems engineering management approach including standards, capability models, and configuration management of program projects
- Serve as technical experts for the program Systems Engineering Group (SEG)
Qualifications for system support engineer
- Standard hours of operation in the Broomfield center include shifts between 7am – 7 pm and include weekend coverage
- Weekend coverage models allow for a 4x10 schedule (Fri – Mon)
- Minimum of 2+ years of previous experience with hardware and software systems integration, preferably with medical devices or medical instrumentation in a Health Information Technology (HIT) role
- Fundamental aptitude of network topology and a general understanding of the network interactions between routers, switches, and firewalls
- Required knowledge or previous work experience in microbiology laboratory or hospital workflow, – Laboratory Information System (LIS) interfaces, specifically with ASTM and HL7 are preferred
- Must be able to navigate in matrix organization and work with global team members