Staff Support Job Description
Staff support
provides information technology to partners in the planning, delivery, and/or support of business processes and business practices for strategic business units.
Staff Support Duties & Responsibilities
To write an effective staff support job description, begin by listing detailed duties, responsibilities and expectations. We have included staff support job description templates that you can modify and use.
Sample responsibilities for this position include:
Participate in 24X7 support of production applications on a rotating basis and drive severity technical bridges
Point of escalation for production support to diagnose and resolve complex issues with the applications
Conduct daily system health checks and respond to monitoring alerts and system events are assessed, prioritized, and worked aggressively
Responsible for the installation of software installation and configuration including planning, execution, and validation activities
Perform trending and analysis of problems
Participate in the requirements gathering process, representing the production environments to ensure that all operational aspects are identified and documented including monitoring tools
Work with Change Management / Release Managers to review proposed change events for production
Monitor all production environments and respond to system generated alerts/messages
Works with clients and 3rd party vendors to facilitate the successful transmission of data files
Process production batch cycles and execute batch restarts in accordance with established procedures
Staff Support Qualifications
Qualifications for a job description may include education, certification, and experience.
Licensing or Certifications for Staff Support
List any licenses or certifications required by the position: ITIL, SPHR, PHR, CNNA, PMP, CCNA, CPR, CCNP, APMP, WPA
Education for Staff Support
Typically a job would require a certain level of education.
Employers hiring for the staff support job most commonly would prefer for their future employee to have a relevant degree such as Bachelor's and Associate Degree in Education, Psychology, Social Work, Human Services, Criminal Justice, Engineering, Computer Science, Technical, Associates, Business
Skills for Staff Support
Desired skills for staff support include:
Financial Institutions
Best practices for utilizing technology in an academic environment
Departmental procedures and functions related to the duties
Professional Staff Bylaws and policies
Business and management principles involved in strategic planning
Business practices and principles
Chips
Circuit boards
Computer hardware and software
Coordination of people and resources
Desired experience for staff support includes:
Minimum 5+ years of full software development life-cycle experience, preferably in a large financial services firm
Must be able to provide 24X7 support on a rotating basis
2 Year Technical College Degree required
Monitor systems for efficient operation to maintain system integrity and availability
Analyze events, triage and escalate to appropriate support personnel using established best practices
Monitor Windows 2003 / 2008 / 2012 Servers, verify and restart services as needed
Staff Support Examples
1
Staff Support Job Description
Job Description Example
Our growing company is looking to fill the role of staff support. To join our growing team, please review the list of responsibilities and qualifications.
Responsibilities for staff support
- Participate in heavy manual labor involving the loading and unloading of trucks and trailers for delivery of training equipment, , moving and setting up various training props
- Perform tasks and jobs similar to those performed when working in a fire department
- May work in any of the specialty training programs as needed and is knowledgeable about the support needs of each of the programs
- Perform related duties, such as, moving equipment to other locations, using powered and hand equipment, maintaining the cleanliness of the training vehicles, maintaining the general appearance of the support branch area and fire station, and other related duties
- Assist in snow removal and other storm related mitigation activities to ensure the operational needs of the Fire Academy can be met
- May be assigned to drive a fire truck or other vehicle weighing over 26,000 gvw, both at the DFS Stow campus, the DFS Springfield campus, and off-site at training programs
- Support staff work outdoors in all types of weather, lift and carry heavy objects, and may work on ladders or scaffolds
- May be asked to assist in the repair, rebuilding or fabricating of training props and equipment used during both on and off-site training scenarios
- Scheduling meetings and handling details (making copies, arranging AV equipment booking conference rooms)
- Monitor, track, and report on front office projects and assignments to the CoS
Qualifications for staff support
- Experience with an incident of national significance is preferred
- Ability to use computer-based financial databases and systems
- Knowledge of standard business etiquette and protocols
- Assist the CoS in planning and executing workplace improvement initiatives, including assistance with issue definition
- Assist the leading of Knowledge Management for the Division, including strategic organization of the Division’s SharePoint Site, shared drives and critical data
- Establish and maintain effective working relationships with internal and external personnel
2
Staff Support Job Description
Job Description Example
Our growing company is hiring for a staff support. To join our growing team, please review the list of responsibilities and qualifications.
Responsibilities for staff support
- Communicate and coordinate with internal team members such as Development, QA, BA, and PM related to Lower Environment Status and Project requirements
- Ensures Non Production Environment SLAs are met
- Monitors and tracks automated batch processing and file transfers
- Assist less experienced team members and assist in problem resolution as necessary
- Organizes and maintains paper files to help administration executives
- Answers incoming calls, routing them to the proper individual and taking messages when appropriate
- Deals with queries or requests from the visitors, potential candidates and employees
- Collects and distributes couriers or parcels among employees and opening and sorting emails
- Updates basic bookkeeping, filing, creating travel vouchers and
- Housekeeping services whenever required
Qualifications for staff support
- 5 years experience in an IT operations or production support environment troubleshooting applications, systems, or networks
- Knowledge and understanding of Sterling File Gateway (Mailboxes, Pub Keys, Adaptors, and Business Processes)
- Basic understanding of Firewalls, Network connectivity, Security, Certificates and Encryption
- Working knowledge of OS/390/zOS and JCL
- Setup, test and debug the user’s board design environment
- Resolve Issues in regards to Cadence board layout tools/licensing and the board design environment
3
Staff Support Job Description
Job Description Example
Our company is growing rapidly and is looking for a staff support. Thank you in advance for taking a look at the list of responsibilities and qualifications. We look forward to reviewing your resume.
Responsibilities for staff support
- Spreadsheet building
- Sterile Processing Microsystems
- Facility Scheduler
- Facilitates creation of all new instrument sets
- Repair of all instruments and power equipment
- Facilitates special projects, opening new units
- Receives, separates and audits instrument count sheets from Tower surgical suites
- Maintains compliance with federal, state and other governing bodies, The Joint Commission, AAMI with regards to capturing sterile processing manufacturer recommendations and communicating them
- Maintains data integrity by running queries/auditing to ensure accuracy of data entry
- Maintains Sterile processing database creating new instrument count sheets, staff productivity reports, sterilization reports
Qualifications for staff support
- Local language, intermediate level of English preferred
- Previous experience in a restaurant environment
- Basic understanding of food preparation and presentation
- Must be comfortable in a warehouse setting
- Must be good with computers and Microsoft Office (Excel, Word, and Powerpoint)
- Preferrably with experience in Infor FACTS software
4
Staff Support Job Description
Job Description Example
Our innovative and growing company is searching for experienced candidates for the position of staff support. We appreciate you taking the time to review the list of qualifications and to apply for the position. If you don’t fill all of the qualifications, you may still be considered depending on your level of experience.
Responsibilities for staff support
- Leads daily management system for support staff
- Teaches lean methodology
- Ensures all proposal-related materials and deliverables follow Section L proposal preparation requirements
- Ensures all required capture and proposal artifacts are uploaded to and maintained in the Virtual Proposal Center (VPC)
- Works with Proposal Manager and Production Manager to develop production schedule for desktop publishers, editors, graphics and print shop
- Coordinates final production of all proposal deliverables, including assembly, book checks, packaging, and shipping
- Ensures format standards/templates comply with Section L RFP
- Ability to lift and move items weighing up to 30 pounds and transport them across worksite/between buildings as necessary
- Develop and maintain proposal contact list and proposal production checklist
- Perform other tasks as assigned by the Capture and Proposal managers
Qualifications for staff support
- Have a current driver's license and insurance
- You need to pass a background check
- Have CPR/FA certification or obtain after starting
- Monitor client's condition
- Dispense medications
- Assist clients to learn independent living skills
5
Staff Support Job Description
Job Description Example
Our company is searching for experienced candidates for the position of staff support. To join our growing team, please review the list of responsibilities and qualifications.
Responsibilities for staff support
- Acts as HR liaison for new hire paperwork and onboarding
- Back-up for Lenexa, KS office Staff Assistant
- Receive and respond to client service requests utilizing standard customer service skills
- Undertake initial diagnostics of incident or received service request, use available tools (knowledge management, remote control & incident management applications) and resolve as many contacts as possible on first contact
- Accurately record and classify all incoming incidents with the appropriate priority, category and incident summary details
- Follow all Service Desk processes and work instructions regarding the handling of all customers and incidents
- Proactively flag incidents where no knowledge solution is found
- Meet or exceed the level of service defined for each client when responding to all incoming incidents
- Escalate to other resolving teams in a timely manner when not able to resolve at the desk
- Monitoring/ replenishing the printer paper requirement, faxes and
Qualifications for staff support
- Must be able to lift up to 75 pounds or more
- Must be able to climb flights of stairs and ladders
- Must be able to bend over, twist, kneel, and squat
- Light maintenance as needed such as changing batteries, light bulbs, and shoveling the walk during the winter
- Must be 18 yrs or older, Driver’s license with clean driving record and ability to pass a state background check
- Minimum 10th Standard