Services Technician Job Description
Services technician
provides routine maintenance services, including inspecting and cleaning equipment devices, removing/replacing broken equipment, cleaning projectors, inspecting/ replacing light bulbs, and changing projector lamps.
Services Technician Duties & Responsibilities
To write an effective services technician job description, begin by listing detailed duties, responsibilities and expectations. We have included services technician job description templates that you can modify and use.
Sample responsibilities for this position include:
May program telephones for moves, adds and changes in the switches
Check primary conference rooms, leased space, computer labs and common areas daily as assigned, and inspect facilities informally for carpet stains, marks on walls that need touch-up, damaged or stained ceiling tiles, bent or broken window blinds
Attend bi-weekly staff meetings
To deliver a high quality of service to both internal and external clients
To coordinate a wide range of technical tasks including but not limited to
A proactive member of our internal Technical Working Group
Adherence to industry technical specifications and keeping up to date with industry advancements on the procedures required for compliant delivery
Creating all associated paperwork including but not limited to work orders and label materials as appropriate
Feedback to Account Managers and Content Prep Lead Supervisor (and possibly directly to clients) where further information or detail is required
Update the Engineering department on any issues that may affect operational efficiency
Services Technician Qualifications
Qualifications for a job description may include education, certification, and experience.
Licensing or Certifications for Services Technician
List any licenses or certifications required by the position: HVAC, HP
Education for Services Technician
Typically a job would require a certain level of education.
Employers hiring for the services technician job most commonly would prefer for their future employee to have a relevant degree such as Bachelor's and Collage Degree in Education, Technical, Associates, Supervision, Computer Science, Computer, Business, History, Information Systems, Technology
Skills for Services Technician
Desired skills for services technician include:
Patient room Critical Use Equipment
& PICU equipment cleaning
NICU
Procedural room cleaning
SICU
Surgical
Units of measurement
Community resources
Child Protective Services
Units if measure
Desired experience for services technician includes:
Windows 7 and Windows XP Operating System experience including break-fix, installation, troubleshooting, imaging
Minimum of 1 to 2 years of office experience is required, preferably within a professional office facility and setting
Must possess strong skills and literacy in most office computer products and software, including word processing (Word), mail merge, scheduling/email (Outlook)
Must be proficient in communicating at all levels both in oral and written form and competent at reviewing editing, and preparing professional, comprehensive letters
Must be able to work independently, multi-task, and prioritize client requests
Proficiency with mathematical calculations using subtraction, addition, division, multiplication, fractions, geometry, algebra and statistics
Services Technician Examples
1
Services Technician Job Description
Job Description Example
Our company is growing rapidly and is hiring for a services technician. To join our growing team, please review the list of responsibilities and qualifications.
Responsibilities for services technician
- Direct correspondence and responsibility for delivery of content to internal and external departments
- Develop and refine departmental procedures and look to improve standard practices in this challenging and constantly changing market
- Completion of ad-hoc project work as specified by your Supervisor and Seniors
- Maintain an up to date knowledge of respective developments in film technologies
- Act as an ambassador for the Company
- Ability to bring to bear your exceptional technical and analytical skills to solve complex and potentially ambiguous problems, the ability to patiently articulate these options to non-technical audiences (your clients)
- Live on the leading edge of company products and services
- Document issues within the problem management system with clear, concise and accurate information
- Use various lab equipment
- Work all aspects of problem resolution for team members
Qualifications for services technician
- Follow all general equipment and departmental safety rules
- Ability to work with others in a cooperative team-like environment
- Ability to work at different levels of heights, lift and move objects weighing approximately 60lbs
- Certification in the following - Yearly Turret Truck, Yearly RC Truck certification, Yearly Stock Picker certification, Yearly Pallet Rider certification
- Operation of (RF) hand held scanner and P.C
- Experience with wireless hotspots, overlays, network extensions
2
Services Technician Job Description
Job Description Example
Our company is looking to fill the role of services technician. To join our growing team, please review the list of responsibilities and qualifications.
Responsibilities for services technician
- Effectively resolve customer issue in a timely manner
- Properly document all customer interactions
- Adhere to quality standards determined by company and client
- Maintain high level of customer satisfaction with focus on first call resolution
- Resolve customer requests by investigating problems, developing solutions and recommend additional products and/or services relevant to assessment of the customer needs
- Wireless configuration for all operating systems including Windows, iOS, OSx, and Android
- Windows network configurations on XP, Vista, and 7, 8 and 10
- Router configuration
- Actively listen to customer needs and offer appropriate education of products and services to prevent churn
- Respond real time to customer Inbound questions and problems
Qualifications for services technician
- Excellent operating systems skill set in Windows environments
- Cooperate with co-workers, team player
- Making service calls to install and repair coffee machines and beverage equipment at our customer locations
- Previous mechanical experience/training is essential
- Class C License (prefer Class B CDL but we’ll help you get it!)
- Ability to interpret a flow chart to deliver a work process
3
Services Technician Job Description
Job Description Example
Our growing company is searching for experienced candidates for the position of services technician. To join our growing team, please review the list of responsibilities and qualifications.
Responsibilities for services technician
- Utilize resources to upsell and explain competitive edge
- Effective use of persuasive techniques to overcome objections
- Troubleshoot and resolve service and technical problems using remote control tools with PC/MAC and tablet
- Troubleshoot and resolve issues when the customer is using a smartphone app
- Meets retention, sales and customer service performance metrics
- Explain and instruct the customer on the value and operation of the product and service
- Retain customers at high risk for churn
- Completes a daily walk-through of the department to ensure that supplies are properly stocked with working durable equipment at all times
- Mobile and portable radio repairs, removal, programming and installs, including antenna repairs, construction, removal and installs sirens/light bar repairs, removal and installs
- Requires a clean driving report acceptable by Company standards
Qualifications for services technician
- Understanding of wired and wireless home networks using multiple network technologies such as cable modems, routers, printers, (DNS, DHCP, WAN, LAN, TCP/IP, Port Forwarding)
- Successfully pass our technical test and complete our interview process
- Demonstrated ability to listen, diagnose troubleshoot and solve technical and service related issues
- Ability to follow written instructions and integrate changes in instruction effectively
- 1 year of related experience in a customer service and/or technical support environment
- Working knowledge of computers, smart phones, tablets and other peripheral devices
4
Services Technician Job Description
Job Description Example
Our company is growing rapidly and is searching for experienced candidates for the position of services technician. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for services technician
- Maintain a safe and healthy workplace in accordance with all appropriate OSHA standards, company policies and local standard operating procedures
- Ensures and inspects paperwork for accuracy and compliance
- Responsible for escalating concerns regarding questionable paperwork to appropriate management
- Run and maintain EOS metal 3D printer and Stratasys Objet 3D printer
- Learn and implement design techniques for additive manufacturing
- Help set-up research experiments and computers
- Maintain and organize shared lab spaces, including the CAST Assembly Lab and Drone Arena
- Instruct students in basic shop knowledge such as design for fabrication and shop drawings
- Works closely with the Aerospace Research Laboratories Manager and GALCIT shop supervisor to make certain that all equipment usage and safety procedures are followed
- Be part of the Department Safety team to maintain current procedures and respond to safety reviews and drills
Qualifications for services technician
- Must be able to work a flexible schedule to include nights / weekends and on call when assigned
- General Education Degree (GED)
- Minimum of 5 years of experience as a pharmacy technician in a retail, hospital, or other licensed pharmacy setting
- Experience with health insurance and/or prescription benefits is preferred
- Knowledge of Medical terminology and HIPAA regulations
- Knowledge of Pharmaceutical products, including orals, injectables, infusion products, and chemotherapy
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Services Technician Job Description
Job Description Example
Our growing company is looking to fill the role of services technician. We appreciate you taking the time to review the list of qualifications and to apply for the position. If you don’t fill all of the qualifications, you may still be considered depending on your level of experience.
Responsibilities for services technician
- Carry out preventive maintenance as per the maintenance schedule for the services department
- Ensure that laid down Environmental, Health & Safety policies and procedures are adhered to and that there is total compliance
- Set up and operate audio/visual equipment, sound systems, and video projectors as needed
- Set up and take down of event space including tables, chairs, and dance floor
- Serve as a support for all events and staff on duty to ensure smooth operation of events
- Troubleshooting and providing customer technical support for assigned products and services
- Troubleshoot and resolve common service requests pertaining to assigned products
- May troubleshoot and resolve more difficult service requests pertaining to assigned products by enlisting appropriate resources
- Respond to pages in a timely manner during assigned shift
- Evaluate customer operations and recommend development of new product features, ensuring continuous quality and customer service
Qualifications for services technician
- Knowledge of General office practices and procedures grammar and techniques of business practice
- Must have the ability to interact effectively with a variety of health care professionals, including physicians, nurses, pharmacists, and billing staff both internally and externally
- Demonstrate maturity, tact, diplomacy, and persuasiveness
- Perform pharmaceutical pricing calculations
- Must have the ability to type 30 wpm, 60 wpm preferred
- Knowledge of how to operate a variety of standard business machines including calculators, copiers, and faxes