HR Services Job Description
HR Services Duties & Responsibilities
To write an effective HR services job description, begin by listing detailed duties, responsibilities and expectations. We have included HR services job description templates that you can modify and use.
Sample responsibilities for this position include:
HR Services Qualifications
Qualifications for a job description may include education, certification, and experience.
Licensing or Certifications for HR Services
List any licenses or certifications required by the position: PHR, SPHR, HR, SHRM, PMP, CP, GPHR, CAPM, SCP, ITIL
Education for HR Services
Typically a job would require a certain level of education.
Employers hiring for the HR services job most commonly would prefer for their future employee to have a relevant degree such as Bachelor's and University Degree in Human Resources, Business, Education, Business/Administration, Management, Associates, Communication, Graduate, Human Resources Management, Administration
Skills for HR Services
Desired skills for HR services include:
Desired experience for HR services includes:
HR Services Examples
HR Services Job Description
- Manage mandatory employee communications via email and mailings
- Manage catering orders for departments and/or company functions
- Insure cleanliness and safety around office including meeting rooms, kitchens, bathrooms, and common spaces
- Schedule repairs and maintenance (including office equipment and kitchen appliances)
- Maintain kitchen stock as needed during the day and arrange for end of day cleaning
- Administer Records Management including secure storage and destruction
- Facilitate payment of invoices for building expenses
- Act as Health & Safety ex officio – representing both employees and management in the JHSC meetings, monthly reviews and H&S inspections
- Facilitate audits and assure compliance/date integrity efforts with the EDM team
- Effectively manage employee performance using established company tools/methodology
- The ability to understand business goals and recommend new approaches, policies and procedures to effect continual improvements in business objectives, productivity and development of ERC Onboarding & Recruitment
- Experience with contact center management (especially case management) &/ or workflow tools) HR Master data administration
- Able to implement/improve contact center processes to maximize efficiency & deliver quality services
- Tertiary education, preferably graduate in Human Resource Management
- Minimum 5 years of HR Administration experience with 2 years supervisory experience
- Demonstrated success in leading and managing a complex work group of about 10-15 people
HR Services Job Description
- Work cross-functionally to assess and resolve associate/manager issues/inquiries
- Work with Store Managers to approve offers ensuring they are within appropriate guidelines
- Facilitate background check process in Sterling, kick off notification process and monitor to ensure completeness
- Partner with HR Services peers on thriving for global harmonization and standardization of HR Services in all aspects
- Adhere to global policies and guidelines, to global and local data protection and data privacy regulations
- Provide support in personnel administration activities
- Create and update personal files and prepare HR related documentation
- Familiarize and participate in optimization of HR related processes
- Facilitate annual review processes, including tracking offer letters and special compensation
- Provide direction on service delivery
- Experience in the initial setting up and managing operations of a shared service centre/outsourcing
- With good analytical skills & project implementation experience
- Excellent communication and people management/development skills
- Functional knowledge and skills in using Microsoft applications, Words, Excel, PowerPoint
- Fluent in speaking and written English
- Good understanding of HR principles/ Employment Laws/ Training and Development
HR Services Job Description
- Manage processes regarding data entry of new hires and ongoing data entry
- Manage and administer Non-Employee/Contract worker process
- Manage process of uploading documents to the Electronic Filing system
- Manage organization of the HR File Room and HR records retention
- Effectively identify and solve problem situations which are difficult or complex and escalate to the Field/Corp HR Generalists and Centers of Excellence Managers or to HR senior leadership as needed
- Gather HR metrics
- Manage annual Affirmative Action program completing the EEO-1, VETS-100 and VETS-100A reporting
- Manage Disaster Recovery Plan and HR Process Documentation
- Manage HR Phone system (Zeacom)
- Conduct audits on HR controls and Data Management
- Fluent in English and Czech or Polish and any other European language is an advantage
- Experience from HR environment is an advantage
- Strong change-management mindset
- Ability to assist high volumes of associates/managers
- Ability to do multiple tasks simultaneously
- A bachelor’s degree in HR or business administration preferred
HR Services Job Description
- 15% Monitor and guide work activity for team
- 30% Recruit, select, orient, train, guide and develop resources
- 30% Utilize standard project development methodologies to facilitate delivery of HR System solutions
- 25% Lead the establishment and maintenance of internal Standard Operating Processes for areas of responsibility
- New Hire preparation (pre-hire process, offer letters, communications, on-boarding)
- Ensure that employee time data is accurate in timekeeping system prior to weekly deadline to include policy adherence for overtime, flex scheduling, vacation, floating-holiday processing, hours distribution, leave processing, termination
- Provide policy and procedure guidance and serve as employee advocate to identify resources for resolution of issues and concerns
- Partner with Customer Support HR Team and other HR teammates to respond to inquiries requiring coordination with other groups
- Create ad hoc reports and provide data to support trend analysis and HR metrics including our HR dashboard
- Prepare presentation materials, assist with training workshops and facilitate team meetings
- Fluent in English and French or Spanish and any other European language is an advantage
- High school diploma or GED and a minimum of 5 years of professional, administrative, secretarial, or clerical experience and/or combination or secondary education and experience related to the position’s responsibilities
- Those with a Bachelor’s degree may qualify with 1+ years of experience as outlined above
- Bachelor's (BA/BS) degree preferred
- At least 5 - 7 years HR Operations experience in a fast paced multi-cultural environment
- Basic customer service skills - including the ability to handle difficult customer issues in a professional manner, respond to customer needs in a timely manner and identify customer needs
HR Services Job Description
- Coaching/educating and supporting people managers and employees on HR/Payroll related issues, policies and procedures
- Works directly with corporate and/or field managers, and HRBP’s to assist them in their responsibilities on human resources matters
- Educate and support employees with questions or concerns on processes, benefits, policies
- Provide administrative support to the Customer Support HR organization while maintaining confidentiality of information
- Assist new hires and managers by ensuring they are able to access available resources as needed
- New Employee on-boarding documentation
- Personnel Administration & Head Count Reporting
- CHRIS Activites & Light Roll-in Implementation
- TRS Remunerations Survey
- Performance Management & Compensation
- Basic knowledge of a broad spectrum of HR policies and practices
- Understanding of the importance of confidentiality and data security
- Local travel up to 65% in the Queens/Nassau County area
- 50% local travel in east of Pittsburgh area is required
- A degree from a recognised University in a relevant area (OD, Business Admin, psychology etc)
- 7 years of management experience in the HR function