Services Team Leader Job Description
Services team leader
provides department level orientation to new team members to include system software, telephone processes and protocols, office equipment usage, departmental policies and procedures, customer service expectations, job competencies, and coaching plans.
Services Team Leader Duties & Responsibilities
To write an effective services team leader job description, begin by listing detailed duties, responsibilities and expectations. We have included services team leader job description templates that you can modify and use.
Sample responsibilities for this position include:
Supervising employee’s performance and ensuring compliance with processes and procedures
Maintain partnership and key customer contacts
Key local contact with legal institutions tax
Key local contact with third party vendors, payroll, tax consultants, relocation companies
70%- People Management / Team Leadership Voice Services Team
10% - Process definition / transformation / integration / implementation / communication, Voice Services Initiatives / project coordination
Manage business client incidents and line items within Service Level Agreement escalations in efficient manner while understanding the levels of urgency
Full commercial responsibilities for all aspects of the project, including invoicing and contract management
Sell, promote and communicate the Company products and services to clients directly, and arrange appropriate visits, presentations as required
Create, issue and negotiate bespoke quotations reflecting client needs and negotiate and win contracts with Company’s agreed conditions, including for Key Accounts
Services Team Leader Qualifications
Qualifications for a job description may include education, certification, and experience.
Licensing or Certifications for Services Team Leader
List any licenses or certifications required by the position: HBI, CPR, CPP, FPC, CPA, ITIL, AHA, RSA, NSW, ASCP
Education for Services Team Leader
Typically a job would require a certain level of education.
Employers hiring for the services team leader job most commonly would prefer for their future employee to have a relevant degree such as Bachelor's and Collage Degree in Education, Business, Associates, Management, Finance, Engineering, Science, Accounting, Communication, Nursing
Skills for Services Team Leader
Desired skills for services team leader include:
Microsoft Office
Customer Services procedures and operations
Office equipment and computer experience
Departmental policies and processes and by modeling the department’s customer service and professional expectations
Safe working practices
Food safety and sanitation
Standard Office applications
Team's responsibilities
Goals and associates individual development plans and training needs
Learning Services team members
Desired experience for services team leader includes:
You support and endorse CSC objectives
You have a strong client focus
You have utilized problem-solving techniques
You demonstrate leadership skills
You have extensive knowledge and understanding of products
Graduate of business administration/ management, accounting or other related disciplines preferred
Services Team Leader Examples
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Services Team Leader Job Description
Job Description Example
Our growing company is looking for a services team leader. We appreciate you taking the time to review the list of qualifications and to apply for the position. If you don’t fill all of the qualifications, you may still be considered depending on your level of experience.
Responsibilities for services team leader
- Represent CTS department within the local office
- Day to day leadership of the Global ETO QuickTurn team
- Support of SAP deployments
- Conducting statistical measurement and analysis and providing proposed solutions
- Responsible for interviewing and hiring
- Provide daily direction and communication to team members to ensure all tasks are answered in a timely, efficient and knowledgeable manner
- Motivate, coach, counsel and support training of team members
- Monitor and evaluate performance of team members and provide feedback
- Address performance issues according to company policy
- Create and maintain individual development plans with each team member and build a succession plan
Qualifications for services team leader
- 3-5 years of proven leadership experience and the ability to manage others
- CPP or FPS certification preferred
- Bachelor Degree in Commerce, Finance, International Business or related field an asset
- Three years experience in People Management
- Highly organized and have the ability to work within stringent deadlines for multiple deliverables
- You have a minimum 12-24 months experience managing/leading a team
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Services Team Leader Job Description
Job Description Example
Our company is growing rapidly and is searching for experienced candidates for the position of services team leader. We appreciate you taking the time to review the list of qualifications and to apply for the position. If you don’t fill all of the qualifications, you may still be considered depending on your level of experience.
Responsibilities for services team leader
- Handle escalations and client complaints and manage issues through to resolution
- Assist in planning activities in order to optimize resources to meet service level targets
- Participation in client operational meetings and subsequent actions
- Build and maintain partnerships with all internal and external stakeholders to drive operational excellence and exceed the service expectations of clients
- Promote a high standard of professional customer service delivery in all customer contacts and support interactions
- Provide relevant, accurate and timely reporting for the operational needs of management and clients, as required
- Participate in projects that impact the business unit
- Activities to ensure achievement or individual and business KPI’s
- To review the work being carried out and ensure jobs are seen through to completion correctly
- Assisting the Field Service Senior Supervisor with the day to day running of the Team
Qualifications for services team leader
- Work closely with the business support analysts to ensure that all business critical issues are escalated promptly to ensure that service level agreements and escalation procedures are met within agreed deadlines
- Act as the lead coordinator for all desktop enquiries relating to assigned project activity
- Regularly review independently and with the business support analysts the team’s performance to improve customer service and relationships within the business
- Assist with the training, development and on site coordination of Business Recovery program
- Work in association with the Team Leader Essentials Document
- Specialist experience in a Client Support role gained in a highly pressurized financial environment
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Services Team Leader Job Description
Job Description Example
Our company is hiring for a services team leader. Please review the list of responsibilities and qualifications. While this is our ideal list, we will consider candidates that do not necessarily have all of the qualifications, but have sufficient experience and talent.
Responsibilities for services team leader
- To be included in the out of hours call out Rota for the serviced buildings
- Effective working lead of technicians within a Hard Services delivery team
- The continued development of Rounder Wheel transformation initiative
- Ensure the efficient management of hardware repairs and replacement devices throughout the UK and Europe and that the appropriate billing is raised
- Providing their Line Manager with key management information detailing Team Key Performance Indicators and also issues affecting our clients
- Utilising ITIL methodologies to implement processes and procedures throughout the department
- Overall responsibility for ensuring the teams are meeting their KPIs and contractual SLAs for all clients
- Representing Client Services at Retailer Forums or Partner Forums to gauge feedback from our key clients
- Works with Management on the disposition of defective products
- Studies production schedule and estimate resource requirements for job completion and notifies Management of problems with B.O.M
Qualifications for services team leader
- Proven track record of success coupled with proven knowledge of industry best practice for IT Desktop and Service Delivery
- Series 7 and 63 FINRA licenses or the ability to obtain within three months
- Demonstrated ability to lead a group or individuals to meet and exceed expected results in accordance with departmental and organizational goals
- Experience in the Hotel, Restaurant or Travel industry
- Previous experience in a Butler role is preferable
- University degree in Computer Sciences/ Information Systems/ Engineering
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Services Team Leader Job Description
Job Description Example
Our innovative and growing company is looking for a services team leader. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for services team leader
- To substitute for ASM/GM in his/her absence to provide a single point of leadership for the airport team, being contactable and responsible for the operation in the ASM/GM’s absence, to take full responsibility for provision of management reports, to liaise with vendor and airport and other local authorities
- Proactively manage operational workload allocations and calendars to ensure an effective and efficient allocation of work to a team of 20+ meeting professionals
- Ensure maximum expense efficiency whilst maintaining service standards
- Responsible for monthly financials related to AR’s and open payables responsible for the team’s revenue growth goals, P&L analysis, managing expenses and research/resolution of any discrepancies
- Ensure 100% accurate and timely data capture through StarCite/CVENT and other Amex systems to ensure that all event files are compliant and audit ready
- Act as the liaison between Network Management, Providers and Operations
- Assist in ongoing training initiatives for all Team Members
- Assist with the achievement of phone/chat call quality to meet/exceed the quality standards
- Conduct outbound calls to clarify, follow up and resolve inquiries from customers in accordance with departmental initiatives
- Consistently review team results, provide feedback, make recommendations and implement action plans to meet standards
Qualifications for services team leader
- 5 years of IS experience in a multinational company
- ITIL Service Manager certified / or equivalent would be an advantage
- Manage but also work as part of a shifts environment for front office production support
- Should be able to use awk , perl or shell for quick logs analysis , basic scripts to extract key reports and information from logs
- Must have understanding of Linux OS, basic understanding of Network
- Should be able to read complex technical architecture diagrams
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Services Team Leader Job Description
Job Description Example
Our innovative and growing company is looking for a services team leader. Please review the list of responsibilities and qualifications. While this is our ideal list, we will consider candidates that do not necessarily have all of the qualifications, but have sufficient experience and talent.
Responsibilities for services team leader
- Develop solutions to customer and client issues in a proactive manner drawing on knowledge and resources
- Continually review data in consultation with internal and external stakeholders to ensure the contract has an up-to-date understanding of customer needs and wants
- Be responsive to customer requirements with positive attitude towards the needs of all stakeholders
- Have a working knowledge of public realm issues and working in a political environment
- Be PC literate and have knowledge of MS suite Word, Excel etc
- Have the ability to react to peaks and troughs in workload and resource accordingly
- Work on ‘Agile teams’ to lead and support project activities large scale restructuring, acquisition, simplification activity, working collaboratively within the wider HR community
- To ensure that Alternate Interview Methods (AIM) Screening is carried out by Agents
- To lead and direct employee and vendor activities, Work with the ASM to provide clear and coordinated leadership to a team of Agents
- Verify and perform data entry in multiple systems
Qualifications for services team leader
- Advanced Excel knowledge a strong plus
- Industry knowledge on specific products, services, processes, regulations
- Strong analytical skills and ability to understand process and procedures
- Ability to adapt to and drive/support change and work within a fast paced and changing environment
- Ability to understand impact of department's work on service to the client, other processes and ensure impact is considered in decisions
- Ability to navigate various applications and systems