Service Supervisor Job Description
Service Supervisor Duties & Responsibilities
To write an effective service supervisor job description, begin by listing detailed duties, responsibilities and expectations. We have included service supervisor job description templates that you can modify and use.
Sample responsibilities for this position include:
Service Supervisor Qualifications
Qualifications for a job description may include education, certification, and experience.
Licensing or Certifications for Service Supervisor
List any licenses or certifications required by the position: DOT, EPA, II, NICET, HVAC, CDL
Education for Service Supervisor
Typically a job would require a certain level of education.
Employers hiring for the service supervisor job most commonly would prefer for their future employee to have a relevant degree such as Bachelor's and High School Degree in Business, Education, Technical, Management, Engineering, Nursing, General Education, Associates, Social Services, High School Education
Skills for Service Supervisor
Desired skills for service supervisor include:
Desired experience for service supervisor includes:
Service Supervisor Examples
Service Supervisor Job Description
- Coordinate new process or labeler installations to be completed on time and within budget
- Create an overhaul schedule annually and ensure a historical service record is maintained for each asset
- Ensure process/labeler problems or customer breakdowns are addressed immediately and I have followed up within one business day
- Keep detailed records of chemicals used by leased process packinghouses
- Talk with the Technical Process Advisor daily to get customer feedback on Service department performance
- Responsible for providing effective leadership and supervision in the use of equipment and materials in satisfying all job requirements
- Work closely with the customer /operational support groups (sales, engineering, maintenance, facilities, and safety)
- Supervises from 3 – 30 employees on the jobsite dependent on the type of service offered
- Ensure assigned personnel complete document pre-trip/post-trip inspections and all equipment is ready
- Conduct pre-job safety meetings with personnel prior to leaving facility
- OHardware labs management (Bio-Medical, Mechanical or Electronics
- Field experience is preferred
- Candidates must have excellent communication skills and able to work in a highly team-oriented and dynamic environment
- This role will report into a Senior Service Supervisor at the Everett location
- Minimum 3+ years’ related industry experience required
- Knowledge of chemical handling and processing
Service Supervisor Job Description
- Create and maintain related documentation (work instruction, process documentation, etc)
- Work efficiently with other department members to resolve problems and create team environment
- Manage performance and efficiencies of Appliance, Electronic and Furniture Repair Technicians and Contractors
- Ensure all Retail locations are properly supported to maximize the sales of product and warranties
- Interact with manufacturers in regards to technical support
- Ensure adequate levels of service are provided in all markets of service area through In House Technicians, contractors or depots
- Ensure all staff receive adequate technical and company policy training as required
- Conduct regular departmental meetings to enhance staff engagement
- Perform staff hiring, discipline and performance appraisals
- Liase with Distribution, Feet, Call Centre and Stores regarding any operational concerns
- Required to wear steel toe boots, safety glasses or side shields, hard hat, and ear protection
- Bachelor’s Degree, preferably in a Business Engineering Discipline or equivalent experience
- NICET Level II Certification in Fire Alarm Systems prefer or ability to secure on the job
- Available for local/regional travel, which may include nights and weekends to accommodate customer's schedule
- Minimum of 1 – 3 years stimulation/fracturing experience
- College degree a plus but not mandatory
Service Supervisor Job Description
- Prepares along with HR Coordinator and CR Senior management an annual training and associate development program for Sewing(Manufacture) and Laundry(Services) associates
- Prepares along with Finance Manager a purchases annual program to ensure a timely and efficient supply of goods and services required for the operation
- Develop and continuously update along with Warehouse Supervisor the EHS and quality standards for the Sewing(Manufacture) and Laundry(Services) business units
- Ensures the fulfillment of all quality, statutory, and EHS standards for Sewing (Manufacturing) and Laundry (Services) business units
- Develops an activity/task execution plan to assure the timely and efficient fulfillment of production orders of Sewing(Manufacture) and Laundry(Services) business units, according to quality standards and available resources
- Receives and handles customer calls, complaints and requests
- Supervises staff of 5 technicians at a time and reports all concerns to Service Manager
- Conduct daily safety and shop talk at the beginning of each shift
- Assist and provide input on all customer job scopes
- Supervises and maintains accurate inventory of tool crib
- Fluent with applications software
- Manages the development of team by ensuring that project tasks
- Bachelor's degree in a technical or business field, advance degree a plus
- Minimum of 5 years business experience ideally 2 years field service management
- Driving license of B (or higher)
- Candidates must have completed military obligations or exempt
Service Supervisor Job Description
- Profoundly understand training plan and positively join in training plan
- Organize and coordinate first service of new account
- Actively participate in extra sales activities
- Assist district manager in warehouse management, keep contact with account by phone to ensure service quality
- Understand and assist district manager in file management
- Profoundly understand service standardized flow of company and track quality assurance
- This position will supervise the in-shop technicians on the second shift in Omaha
- The hours for this position are 11am-8pm, Monday-Friday
- Promote and comply with the Lumwana Mining Company Occupational Health & Safety Policy
- Assist in monitoring and report on the condition of equipment
- Minimum of three to five years year related experience
- Must have excellent written and verbal communication skills with both internal and external customers
- Red Seal Heavy Equipment Technician Certificate or equivalent considered an asset
- Minimum of 3 years supervisory experience in heavy equipment ,mining or related
- Strong computer and administrative skills
- Proven diagnostic skills
Service Supervisor Job Description
- Prepares and reviews along with HR coordinator payroll for areas within responsibility
- Assists Senior Management for statutory compliance (Procomer, Setena, ICD)
- Leading the performance of field operations for all service projects
- Implementing proper field education training including, but not limited to, safety and new products
- Efficiently allocating labor resources
- Ensuring safety and the quality of service, technical support and other assets for our customers
- Identifying and driving efficiency improvements in our service operations
- Actively developing action plans to address deficiencies in regard to safety, callback rates and technical support
- Generating field leads and assisting our service sales representatives in selling upgrades and repairs
- Field safety audits, jobsite inspections and developing site safety & logistics plans
- Knowledge of Advisor - Middle Office systems, processes and clientele, preferred
- Good at communication and responsible
- NICET Level II Certification in Fire Alarm Systems
- Five years experience configuring, installing, and servicing telecommunications infrastructure
- Demonstrated experience gathering requirements for, estimating, designing, and executing IT infrastructure projects
- Demonstrated experience leading a team in an IT related field, including prioritizing tasks and coordinating work to meet agreed deadlines, with a preference in telecommunications