Client Service Supervisor Job Description
Client Service Supervisor Duties & Responsibilities
To write an effective client service supervisor job description, begin by listing detailed duties, responsibilities and expectations. We have included client service supervisor job description templates that you can modify and use.
Sample responsibilities for this position include:
Client Service Supervisor Qualifications
Qualifications for a job description may include education, certification, and experience.
Licensing or Certifications for Client Service Supervisor
List any licenses or certifications required by the position: CPA
Education for Client Service Supervisor
Typically a job would require a certain level of education.
Employers hiring for the client service supervisor job most commonly would prefer for their future employee to have a relevant degree such as Associate and Bachelor's Degree in Business, Associates, Healthcare, Social Services, Nursing, Management, Finance, Accounting, Education, General Education
Skills for Client Service Supervisor
Desired skills for client service supervisor include:
Desired experience for client service supervisor includes:
Client Service Supervisor Examples
Client Service Supervisor Job Description
- Shares Edelman’s intellectual property (e.g., Trust Barometer) with clients as applicable
- A collaborative environment that enables you to step outside your role to add value wherever you can
- Reviews Release of Information requests for validity according to applicable state or federal statutes
- Partnering and communicating with all members of the clients circle of care which may include family members, assigned Power of Attorney/spokesperson, community partners and related agencies
- Initially -- Project Manage and Supervise new site ramp-up
- Completes release of information requests including retrieving patient’s medical charts and returning charts, copying/scanning medical records accurately and correctly, according to requests, established procedures, and established standards of quality and productivity
- Ability to maintain regular attendance and punctuality as scheduled
- Works within scope of position and direction
- Maintains confidentiality, information security and ethical behavior when handling all Company and medical records information during transport, storage and disposal
- Provide feedback to management concerning possible problems or areas of improvement performance of team
- Understand simple and complex maintenance planning
- Understand how to identify, estimate and propose small work
- Bachelor’s Degree in Finance or related field preferred, or equivalent industry experience
- Ability to effectively lead and motivate a team towards accomplishing common goals
- Excellent client service and communication skills required
- Must be able to frequently travel
Client Service Supervisor Job Description
- May be responsible for appropriately staffing the Teller line
- Send client thank you notes every day
- Provides excellent customer service by being attentive and respectful
- Bring a data driven approach to everything you do – think about what success looks like based on client goals, digital best practice through to operations and finance
- Find, move and grow opportunities through existing and new client relationships, industry opportunities and cross network partnerships
- Serve as a key escalation point of contact for external clients with regard to daily servicing inquiries
- Work closely effectively with internal departments and develop key internal relationship to ensure timely resolution of client inquiries and improvement of service levels
- Build good relationship with client’s day-to-day counterparts
- Keep track of attendance, daily performance, paid time off, sick time
- Acquire an in-depth understanding of the local subcustodian requirements in assigned markets the implications and consequences if requirements and/or processes are not provided
- Engage with each client by consistently offering a friendly greeting, involving the client in a conversation and genuinely thanking the client
- Work with Banking Center Manager to assist in proactively reaching out to current clients
- Two or more years of community service or client service experience
- Two or more years of general office and computer experience
- Must be able to function well with pressure, make decisions quickly and manage confidential information
- Ability to manage large projects, teams, on multiple sizable accounts
Client Service Supervisor Job Description
- Partner with Team Manager and Human Resources to monitor and assist staff as needed with work progress (direction on daily activities, assignments, workload reallocation, ) in a timely manner
- Review and approve scheduled time off to ensure proper staffing levels are met
- Coordinate and supervise daily / weekly / monthly activities of a team members
- Provide coaching, feedback and annual performance reviews formal corrective action
- Coordinates, supervises and is accountable for the daily activities of business support, technical or production team or unit.- Impact of work is most often at the team level
- Live in the social platforms – understand and articulate best practices based on business need
- Deeply understand the ad products available from Facebook, Instagram, Twitter, Pinterest, and be able to articulate best practices for producing content for each of these placement types
- Manage multiple, urgent projects with the ability to manage up and down, to ensure the team meets deadlines and stays on budget
- Take minimal client input briefs and advise how social can add tangible value in solving specific business challenges
- Build trusting client relationships across the organization, navigating client approval processes and structure
- 4-year business degree is preferred (or the equivalent in related work experience)
- Minimum two years previous call center experience
- Act as a trusted client advisor and candidate advocate, leveraging our leading-edge recruitment strategies and tools to meet and exceed recruitment goals and client expectations
- Review resumes/applications, screen and interview qualified candidates, facilitate skills evaluations
- Build and develop relationships with HR Managers, Executives, Plant Managers, Production Supervisors and Operations Leaders
- Complete quality calls and service reviews with customers
Client Service Supervisor Job Description
- Internalize and own client product benefits and articulate in consumer-friendly language
- Cultivate strong, cross-practice client relationships to develop opportunities to grow business with existing and new potential clients
- Make workflow improvements
- Serve as a key point of contact for external clients with regard to daily account opening inquiries
- Assist Assistant Hospital Manager with day to day operations
- Provide full support to the customer business objectives while following best customer service practices
- Coaching, training, motivating and retaining the best talent in a performance-driven organization
- Document and standardize relevant Capacity Measurements, Engineering processes and stats reporting
- Analyze, evaluate, and communicate network capacity and performance data with the objective of driving improvements to the customer experience
- Evaluate all network failures at L1/2/3 and develop plans to remedy single point of failures and drive prevention of future issues
- You want to work in a collaborative environment where you can learn and build your skills
- You thrive in a fast-paced environment where you can impact and benefit people's lives
- Two or Four-year college degree or 5 years of equivalent business experience
- Good planning and organizational skills necessary to achieve business
- 3 to 5 years of industry experience, supervisory experience, a plus
- Prior experience delivering services to the elderly, disabled, or developmentally disabled preferred A
Client Service Supervisor Job Description
- Complies with all Company Policies, specifically, attendance and punctuality
- Attends mandatory employee in-service meetings and/or training sessions, if so directed
- Serve as a key point of contact for external clients with regards to daily servicing inquiries
- Maintenance planning – facilitates detailed maintenance plans to meet contractual obligations
- Account management – from an execution perspective, ensures all contract obligations are met for assigned thresholds
- IBase Administration – drive high quality data for installed equipment
- Service agreement renewals – manage on-time completion and verifies accuracy
- Deficiency follow up – monitors field work orders and develops corrective action proposals
- Supervises, mentors and trains team member through the performance management process (goal setting, one-on-ones, and reviews)
- Oversees the interactions with CSAs and customer for service agreements within the assigned thresholds
- Leads the CSR team in accordance with established security safeguards, bank policies and procedures and guidelines
- Responsible for the completion of all compliance training related to the position
- 2 years of experience in the veterinary field preferred
- 3 to 5 years of Custody or Fund Accounting preferred
- In depth knowledge and understanding of alternative funds including various Custody products/duties (securities settlements, Alternatives Assets supervision, Funds Transfer, Cash Monitoring, Accounts set up,…)
- At least three years of professional experience in a recruiting, sales or customer service position