Service & Parts Job Description
Service & Parts Duties & Responsibilities
To write an effective service & parts job description, begin by listing detailed duties, responsibilities and expectations. We have included service & parts job description templates that you can modify and use.
Sample responsibilities for this position include:
Service & Parts Qualifications
Qualifications for a job description may include education, certification, and experience.
Licensing or Certifications for Service & Parts
List any licenses or certifications required by the position: ASE, P2, APICS, CPA, DG, MBA, HAZMAT, RVIA, PMP, NAPM
Education for Service & Parts
Typically a job would require a certain level of education.
Employers hiring for the service & parts job most commonly would prefer for their future employee to have a relevant degree such as Bachelor's and Associate Degree in Business, Marketing, Engineering, Technical, Education, Automotive, Associates, Automotive Technology, Management, Business/Administration
Skills for Service & Parts
Desired skills for service & parts include:
Desired experience for service & parts includes:
Service & Parts Examples
Service & Parts Job Description
- Maintain strong internal cross functional communications and relationships, with transportation/logistics providers
- Proactively work with Account Manager and local CustomerService Manager to schedule annual training seminars
- Work closely with the CustomerAccount Manager and Customer Service Representative to provide supply contracts, recommend spare parts, proposals, to our businessnetwork and identify areas of opportunity
- Manage businessportal andbusinesswarranty on a monthly basis to ensure all purchased inventory is moved to prospective direct business
- Assist Customer and End Users in high profile demos and start ups
- Provide exceptional customer support to commercial customers
- Proactively work with Dealer Account Manager and local Dealer Service Manager to schedule annual dealer training seminars
- Work closely with the Dealer Account Manager and Dealer CSR to provide supply contracts, recommend spare parts, proposals, to our dealer network and identify areas of opportunity
- Assist dealers with finding new ways to expand our product base on key account visits
- Manage dealer portal and dealer warranty on a monthly basis to ensure all purchased inventory is moved to prospective dealer
- Five plus years as a Service & Parts Director
- Five plus years working within the Toyota brand
- Solve practical problems and deal with a variety of variables in situations where only limited standardization exists
- Provide effective communication throughout the sales department interdepartmentally
- Minimum 4 year degree in related field such as Supply Chain, Industrial Engineering, or Business or the equivalent in experience with evidence of exceptional ability
- 5+ years of experience in manufacturing, supply chain and/or distribution & logistics
Service & Parts Job Description
- Executes analysis and action plan regarding parts failure/parts issues
- Functions as the first line of communication with the customer to assess parts issues, identify repetition or patterns, and develop resolution action plans to present to parts dept
- Identifies order type (warranty /rental /repair, or out and/or AOG)
- Acts as liaison between the parts dept., HACI, and the customer
- Communicate with customers before there are problems
- Meet with the General Manager at least once a month to review current Service Department performance, set future performance objectives, promotional activities or any other critical matters
- Maintain up-to-date comeback log and Technician Production and Efficiency logs
- Perform other specific assignments as directed by dealership management
- Must conduct periodic self-inspection for hazard assessment within the Service Department and recommend and document action needed and action taken
- Ensure that Service Department employees follow safety policy and practices and that they report any and all accidents immediately
- Proficient in lean manufacturing principles and adept at applying to warehouse operations
- Capable of creating and maintaining metrics for operation & labor costs, KPIs, and inventory analytics
- Legal experience (depositions, expert testimony, work with attorney's )
- Ability to be persistent and influence others
- 6-8 years of work experience plus 8-10 years of auto parts and service wholesale and retail experience
- This position reports to our facility in Windsor Locks, CT and will cover the New York territory
Service & Parts Job Description
- Strive to increase the production and earnings of every service employee
- Ensure that all Service Department employees arrive and depart at established times and follow company policies
- Take daily attendance of the Service Department employees
- Create and review with every service employee a written job description
- Conduct annual reviews to appraise performance and recommend compensation plans and adjustments
- Assist all subordinate service management in all phases of their job descriptions when overburdened or when sickness and/or vacation occurs
- Understand and monitor the service section of the dealership's financial statement
- Create and control budgets for personnel and other expenses normally administered by service management
- See that the dealership receives full value for time and materials purchased
- Obtain competitive bids on all tools, equipment, sublet repairs, supplies
- Ten plus years in a fast paced service and/or parts department
- This position reports to the zone office in Walnut Creek, CA and will cover the California territory
- This position requires travel the possibility of working nights and weekends
- 0-2 years of work experience plus 2-3 years of related sales experience and a passion for the automotive industry
- Position requires travel possible nights and weekends
- This position reports to our facility in Mt
Service & Parts Job Description
- Set individual and total shop sales objectives
- Provide the material support necessary to sell service
- Monitor Repair Order trends, such as number of Repair Orders completed, number of items per Repair Order, dollar sales per Repair Order, dollar sales per Service Advisor
- Monitor dispatching to maximize efficiency of shop
- Hire and maintain a technical production staff that can perform all types of mechanical repair and maintenance work on the vehicles
- Obtain and maintain control of the special tools necessary for the repair and service of the vehicles
- Keep abreast of new equipment and tools and recommend purchases
- Ensure break down of estimates into labor and parts before job is started so that repair Technicians are aware of time allowances
- Follow up on Parts Department orders to ensure parts availability
- Ensure that all required technical publications, periodicals, bulletins, are obtained, kept up-to-date and properly maintained
- 5 to 7 years of specific technical or commercial GET/ bucket management experience in construction, heavy construction, quarry or mining industries
- Willingness to travel extensively (at least one full week each month) relocate based upon business needs
- This position will cover the territories of Northern New Jersey and Long Island New York
- A minimum 2 years of experience within a Parts or Service Department with dispatching experience and/or related clerical experience
- Ability to multi-task, problem-solve, lift up to 40 lbs
- Knowledgeable with heavy equipment brands such as Doosan
Service & Parts Job Description
- Become SAP key user for Distribution department
- Review technical bulletins and distribute them to the appropriate Technicians
- Understand, keep abreast of and comply with federal, state and local regulations that affect service operations, such as hazardous waste disposal, OSHA right-to-know
- Understand the manufacturer's warranty policy and procedures
- Enforce Factory Policy and Procedures
- Monitor, control and collect warranty receivables to comply with Factory Policies and Procedures and allow for a positive cash flow and management of funds for the dealership
- Ensure that the work areas and customer waiting area are kept clean
- Maintain a high level of shop cleanliness, equipment repair and general shop appearance
- Schedule preventive maintenance of shop equipment
- Monitor the location and care of shop tools
- Communicate orally
- Associates degree or equivalent years of related work experience is required
- Ability to speak and write English (Spanish a plus)
- Ability to read and interpret financial and operational reports
- Ability to understand and execute instructions furnished in written, oral, or diagram form
- Knowledge of Spare Parts, Repairs & Service for GE, GAMESA, SIEMENS and other wind turbines incl