Service Dispatcher Job Description
Service Dispatcher Duties & Responsibilities
To write an effective service dispatcher job description, begin by listing detailed duties, responsibilities and expectations. We have included service dispatcher job description templates that you can modify and use.
Sample responsibilities for this position include:
Service Dispatcher Qualifications
Qualifications for a job description may include education, certification, and experience.
Licensing or Certifications for Service Dispatcher
List any licenses or certifications required by the position: WPM, TABC, DOT
Education for Service Dispatcher
Typically a job would require a certain level of education.
Employers hiring for the service dispatcher job most commonly would prefer for their future employee to have a relevant degree such as Associate and High School Degree in General Education, Education, Associates, Technical, Business, Engineering, Management, Computer, Communication, Automotive
Skills for Service Dispatcher
Desired skills for service dispatcher include:
Desired experience for service dispatcher includes:
Service Dispatcher Examples
Service Dispatcher Job Description
- Determine the most efficient travel methods and patterns for each technician to visit multiple sites
- Monitor computer for fire alarms, trouble alarms and supervisory alarms
- Answer incoming calls to assist internal and external customers via phone
- Communicate with customers to determine details and priority of service requests
- This position will go out into the field alongside Trades personnel to better understand the nature of service calls, campus geography, and building systems
- Adaptability and Continuous Learning
- Problem Solving and Reasoning
- Serves as first point of contact, answering emails, telephones and directing them to the proper resource
- Monitors and Maintain the UFS system
- Confers with department supervisors to determine status of assigned dispatchers and field technicians
- Schedules will change throughout the year based on the needs of the business
- Proactive approach with willingness to work independently part of a team
- Working knowledge of food and wine and able to confidently speak on, able to properly sell such items
- 1+ year experience in customer service, preferably in call center environment
- Experience compiling and interpreting data
- Experience interacting with all levels of management and departments within the company, with suppliers
Service Dispatcher Job Description
- Maintains contact with customers and outside vendors, including issue resolution
- Expedites operations that delay response or repair times
- Directs work activities of field technicians and stock clerks
- Schedules available times for equipment repairs between field service and the customer
- Checks and monitors progress of repairs throughout the day
- Oversees road service assigned carriers by tracking trip performance measures, route begin on time, performance, incidents
- Manages emergency situations for vehicle operators
- Daily monitoring and management of the Field Support and NGenera mailboxes to respond and answer requests from our Life Fitness Direct Technicians
- Answer & screen phone calls
- Intake and dispatch emergency service calls (National and local accounts) using ServiceMax software to internal field technicians and subcontractors
- Must have valid Sate driver’s license
- Technical aptitude, knowledge of medical terminology preferred
- Handling the incident queue, making sure incidents are assigned to the right technicians
- Flagging or escalating re-occurring issues to the incident- and/or problem manager
- Assisting users who visit the Service Desk physically in the Copenhagen office
- Taking over from your colleague in Sydney, who has watched the queue and answered the phone during Danish night-time
Service Dispatcher Job Description
- Use ServiceMax software to process new repair jobs, dispatch work orders and coordinate with Material Control Administrator to order materials for such jobs
- Receive and post inspection reports
- Receive and code material and subcontractor invoices
- Various housekeeping as needed
- Provide service reports and invoices to customers upon request
- Query & provide monitoring reports for customers
- Set up customer access to NetReport (proprietary reporting software)
- Backup admin duties as needed
- Answer incoming calls to process orders
- Dispatch couriers to pick up, and deliver orders
- Conversational Spanish helpful
- Handing over to your colleagues in the US, who will be watching the queue and answering the phone, until they hand over to Sydney
- 2-3 years in fast paced, customer oriented environment
- Service Representative, Project Coordinator, Asset Management experience
- 0-1 years previous experience as a dispatcher
- Highly organized in prioritizing work, multi-tasking, and consistently meeting deadlines within a fast paced work environment
Service Dispatcher Job Description
- Track orders to ensure they are delivered in a timely manner
- Willingness to work flexible hours (1st, 2nd, 3rd shift)
- Assist with office closing duties
- Assist in additional clerical duties when needed
- Responsible for handling incoming calls from customers gathering customer and billing information and the reason for call or sales appointment
- Schedule sales & service calls & PM's as received and enter information into scheduling system
- Dispatch service technicians
- Follow up with customers keeping them informed as to status of service call as needed
- Receive service requests from customers and coworkers
- May handle registering service vans, scheduling maintenance for the rental fleet, scheduling delivery trucks, and coordination of services with outside vendors
- Confidence to call customers to confirm their requirements
- Effective time management skills to respond to inquiries and concerns by phone and email communications in a timely manner
- Excellent interpersonal communication skills (Speaking, reading, writing in English)
- Excellent customer service skills to ensure satisfaction and maintain good client relationships
- Excellent teamwork skills to work closely with sales and customer service staff
- Knowledge of dispatch software (an asset)
Service Dispatcher Job Description
- Unpacking materials and check against packing slips
- Stocking light inventory materials
- May assist with schedule management
- Accommodate customer requests for service
- Answer external/internal client calls and direct them to appropriate department
- Dispatch appropriate resources for emergency calls
- Initiate work orders or incident reports
- Process door alarm signals
- Assist with system or process testing as needed
- Escalate unresolved customer issues to management, as appropriate
- Excellent opportunity for an experienced, enthusiastic, good-natured individual with an interest in a career in art services
- Priority will be given to candidates who live in or near Newark/Bloomfield or are willing to relocate
- Possibility of work on weekends
- Associate's degree or equivalent from two-year college or technical school or equivalent experience
- Type 45+ WPM (must provide certificate within the last 3 months)
- Excellent customer service acumen