Service Delivery Line Manager Job Description
Service delivery line manager
provides the leadership of improving Services in the Active Directory, Citrix, Backup, Database, Linux, Network, Unix and Windows delivery platforms.
Service Delivery Line Manager Duties & Responsibilities
To write an effective service delivery line manager job description, begin by listing detailed duties, responsibilities and expectations. We have included service delivery line manager job description templates that you can modify and use.
Sample responsibilities for this position include:
GSC roster budget allocation - Ensuring that budget for EPM, Recovery leader and Technical rosters exist and is covered by GSC budget
Identify tool requirements in terms of project management ensure project finance and reporting is implemented in SAP together with the finance department
Ensure that project administration (Internal and External Purchase Orders are placed, network numbers for time reporting are in place projects setup in SAP)
Drive business development & portfolio argumentation for the services portfolio that the SL represents
Drive solutioning, scoping & costing
Provide services pre-sales support including competence for pre-sales and Core-3 roles
Drive forecasting, dimensioning and optimization of the delivery capacity based on business needs operational efficiency, accountable for cost of delivery
Define and execute competence strategy for the SL in order to secure capability across all areas of the SL portfolio along with closing SL critical competence gaps
Sign-off of scope, time and cost, including resource mix (own resources, FSO, GSO, other regions, ARPs or ASPs) for pre-sales and delivery within SL portfolio
Delivery of contractually committed services
Service Delivery Line Manager Qualifications
Qualifications for a job description may include education, certification, and experience.
Licensing or Certifications for Service Delivery Line Manager
List any licenses or certifications required by the position: PM, ITIL, PMP
Education for Service Delivery Line Manager
Typically a job would require a certain level of education.
Employers hiring for the service delivery line manager job most commonly would prefer for their future employee to have a relevant degree such as University and Bachelor's Degree in Engineering, MBA, Education, Technical, Business/Administration, Mathematics, Business, Computer Science, Science, Telecommunications
Skills for Service Delivery Line Manager
Desired skills for service delivery line manager include:
Sales process
Linux
Database
Java
JavaScripts
Nagios and likewise
Shell Scripts
Tools development environment like Unix
Windows
BSS domain
Desired experience for service delivery line manager includes:
Demonstrable experience of interpreting issues, recommending actions and following through changes across teams
Silver Accredited Learning Pathway for TV & Content
Fulfillment of agreed business/financial targets customer satisfaction targets
Manage SL related customer and CU escalations
Secure close co-operation with GSO Delivery Flows and Market Area SL Optimize Organization
Secure usage of global processes, methods and tools applicable for the SL
Service Delivery Line Manager Examples
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Service Delivery Line Manager Job Description
Job Description Example
Our innovative and growing company is looking to fill the role of service delivery line manager. We appreciate you taking the time to review the list of qualifications and to apply for the position. If you don’t fill all of the qualifications, you may still be considered depending on your level of experience.
Responsibilities for service delivery line manager
- Drive business lead generation activities
- Build a services culture and ways of working characterized by proactive attitude, teamwork focus, strong performance ethics, high professionalism and high energy
- Proactively work with the service portfolio owners for strategic development of the area
- To be held Accountable for securing Acceptances for all obligated and contracted scopes
- Extract all efficiencies from the project cost baseline by raising -VE CR’s to remove this cost and secure the efficiencies gained
- Secure adherence to the Global KPI acceptance Framework
- To work with CU Network Products and MOAI NPI/NSI Team in relation to NPI/NSI activities in alignment with the agreed strategy
- Setup and negotiate KPI acceptance/exit criteria with the customer for services that will be delivered
- Performance management of Full-Time Employees in the team using the “Performance Improvement Process” directive
- Business forecast (CRM360) and alignment with COM/CU/KAM for upcoming work proposing NDO services during RFPs
Qualifications for service delivery line manager
- Ability to effectively translate customer engagements needs into requirements on the SL
- Ability to attract, develop and retain competence in the SL
- BSS architectures
- Able to handle multiple tasks simultaneously and meet deadlines
- A minimum of ten years of experience in managed services environment, out of which at least five years as manager in the telecom management environment
- University degree in Engineering, Mathematics or Business Administration, or possess equivalent experience in a related field
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Service Delivery Line Manager Job Description
Job Description Example
Our growing company is looking to fill the role of service delivery line manager. We appreciate you taking the time to review the list of qualifications and to apply for the position. If you don’t fill all of the qualifications, you may still be considered depending on your level of experience.
Responsibilities for service delivery line manager
- You will supervise a team of local and virtual resources
- Build competency, capability and capacity in SDU SA MS IT & ADM Romania to meet current and future business requirements
- Develop adequate competence/soft skills in the organization to support the Market Areas during the pre- sales phases and customer deliveries during execution phase
- Ensure a high competence of the in SDU SA MS IT & ADM Romania teams to compete effectively and efficiently in a high challenging and fast transforming IT services market
- Implement a culture in the delivery organization of high level of the understanding of the major Market trends in IT services specially around DevOp, automation, Cloud services, Microservices, open source services technologies and solutions
- Ensure continuous competence development by devising high-impact and cost-effective trainings and certifications working with L&D
- Align with portfolio teams to look at and build new competencies and service delivery readiness in line with offering development
- Work with Business Operations to implement delivery efficiency measures
- Secure a high level of customers understanding in the delivery organization in terms of services offered to the end user customer, quality level required, revenue streams, correlation between quality of the service and revenue streams
- Drive add-on sales opportunities by ensuring that all the organization constantly seek for new business opportunities driven by customer needs detected during the daily operations
Qualifications for service delivery line manager
- Domain experience on Service Enablement is a plus
- Deep understanding of Agile development framework
- Minimum 15 years’ experience in the delivery management in the Telecommunication industry and/or IT Industry
- Highly developed leadership and change management skills, influencing and leading by example
- You possess PROPS-C process and hardware services knowledge
- You will promote knowledge sharing and mentoring
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Service Delivery Line Manager Job Description
Job Description Example
Our company is growing rapidly and is looking for a service delivery line manager. We appreciate you taking the time to review the list of qualifications and to apply for the position. If you don’t fill all of the qualifications, you may still be considered depending on your level of experience.
Responsibilities for service delivery line manager
- Responsible for unit Business planning and review
- Effectively manage the Delivery Operations out of SDU SA MS IT & ADM Romania securing alignment between process , methods and tools of the different organization
- Manage the financial and operational performance of these projects the organization, according to Local and Global requirements
- Ensure all delivery activities are being performed with a superior quality and according to the financial and operational targets (contractual KPI targets and contractual SLA and WLA targets)
- Secures that the unit performs in complete adherence to the Delivery Flow processes and definitions, using the agreed tools and following the Governance Model
- Constantly pursue the improvement of Operations by securing the adoption of proactive measures to reduce the business impact leveraging on high automation
- Drive innovation culture in SDU SA MS IT & ADM Romania
- Constantly pursue the improvement of targets to reduce the business impact of defects in the different environment (pre-production, system integration, quality acceptance, Operations)
- Secure the delivery model implementation through an highly standardized inter-working among Global organizations and Market area
- Develop/analyze and report to Head of Delivery Operations on status of agreed performance indicators
Qualifications for service delivery line manager
- You will drive Entrepreneurial & Commercial Thinking
- You are capable of coping with pressures & setbacks
- Promote networking
- Education - Bachelor in Engineering (IB.E/ B.Tech in IT, Telecom)
- 8 - 12 year's of minimum years of experience
- Participate in the deal solutioning working closely with the SA Solutions teams to provide SME support and provide sign-off on the staffing strategy
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Service Delivery Line Manager Job Description
Job Description Example
Our company is looking to fill the role of service delivery line manager. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for service delivery line manager
- Secure KPI fulfillment and coordinate performance reporting to the customer organization
- To develop competences and skills to support operation business
- To guarantee full resource allocation
- Ensure availability of operational resources and/or procedures for any new service or resource for operation
- The operational KPI trend analysis, report and improvement plans
- Continuously innovate process and methodology to achieve the highest standards in quality and efficiency
- Team Managment including recruitment, competence buildup, performance management etc
- Drive and motivate team for a world-class service delivery
- Custoemr engagement with Market Areas for cloud customer project setup and execution
- Alignment between service delivery strategy and daily team management work
Qualifications for service delivery line manager
- Be a driver and custodian of the asset repositories and reuse within various projects
- Engineer or Equivalent with a previous experience in Line Management or Service Delivery in a Telecom/IT company ideally in OSS/BSS AND/OR System Integration domain
- English and French Fluency are required
- Solid and proven experience managing Service Delivery Operations
- University degree in ICT Engineering
- 5+ years of experience as a manager of 50+ people
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Service Delivery Line Manager Job Description
Job Description Example
Our growing company is looking to fill the role of service delivery line manager. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for service delivery line manager
- Customer engagement with Market Areas for cloud customer project setup and execution
- To lead or involve some offshoring customer project delivery directly
- Work closely with internal stakeholder and customer to understand demands and expectations
- Drive performance and customer excellence
- Performance management of unit and staff
- Set up, execute and monitor on strategies and goals for the unit and staff
- Setup and maintain individual training and competence plans
- Ensure up-to-date processes implemented with all staff
- Take active part in review of staff deliverables and provide timely and accurate feedback
- Management of all financials related to operation of the unit
Qualifications for service delivery line manager
- Telco, Project Management or Enterprise Architecture certifications are considered as plus
- ITIL certification – as advantage
- Delivery Model knowledge, CSI and MS delivery Strategy (local, near and offshoring)
- Experience of forecasting and dimensioning of delivery/operation competences based on business needs
- Good knowledge of all IT Operations delivery process
- International working experience at regional level or in a multi-country environment