Reverse Logistics Job Description
Reverse logistics
provides overall Lean Six Sigma and productivity playbook deployment strategy to deliver efficiency, waste, and cost objectives.
Reverse Logistics Duties & Responsibilities
To write an effective reverse logistics job description, begin by listing detailed duties, responsibilities and expectations. We have included reverse logistics job description templates that you can modify and use.
Sample responsibilities for this position include:
Work with SAP software and Excel spreadsheets for the daily allocation of orders
Update return order status within SAP and utilize our internal ticketing system
Manage an assigned non-exempt workforce while adhering to all safety and quality guidelines
Responsible for consistently balancing work crews and achieving productivity standard set through corporate guidelines
Manage and monitor the Logistics workforce and insure that proper training methods are followed and documented
Supervises the warehouse and distribution areas as assigned
Maintain record accuracy through cycle counts
Participate in various company task forces and committees to help improve work processes and quality improvement
Responsible for conducting interim and annual performance evaluations for non-exempt workforce
Responsible for ensuring that company policies, procedures and guideline are followed
Reverse Logistics Qualifications
Qualifications for a job description may include education, certification, and experience.
Licensing or Certifications for Reverse Logistics
List any licenses or certifications required by the position: CSPO, CSM, APICS, ISM, CPIM, SQL, PMI
Education for Reverse Logistics
Typically a job would require a certain level of education.
Employers hiring for the reverse logistics job most commonly would prefer for their future employee to have a relevant degree such as Bachelor's and Collage Degree in Business, Engineering, Education, Management, Business/Administration, MBA, Associates, Supply Chain Management, Finance, Technical
Skills for Reverse Logistics
Desired skills for reverse logistics include:
Lean
Microsoft Office
SAP
SQL
Tableau
Order to cash processes
Six Sigma and Kaizen methodologies
Business Intelligence Platform
Concepts of Lean Six-Sigma
Excel
Desired experience for reverse logistics includes:
Represents department manager at meetings
Recommends and initiates cost reduction procedures to improve profitability of operations through value analysis and process improvement
Generate RISC orders for picking in warehouse for material handlers
Conducts daily startup meetings to communicate to staff on topics such as company/department news productivity for full employee engagement/feedback and input
Provides guidance and suggestions on product return procedures by developing solutions to ensure quality of product
Coordinate with returns processor and key business owners
Reverse Logistics Examples
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Reverse Logistics Job Description
Job Description Example
Our company is hiring for a reverse logistics. Please review the list of responsibilities and qualifications. While this is our ideal list, we will consider candidates that do not necessarily have all of the qualifications, but have sufficient experience and talent.
Responsibilities for reverse logistics
- Coordinate the routing/booking of both in-bound and out-bound shipments
- Receive and respond to ACD phone calls
- Track shipments and resolve issues regarding shipping and/or billing discrepancies
- Establish processes and support to create KPIs that will allow to measure performance of service providers, monitor performance and follow-up issues
- Significant interactions with senior level management personnel with clients and direct customers
- Accountable for understanding supply agreement commitments , flawless execution of customer supply agreements and on-boarding of new business opportunities
- Distribute reports to customers and partner with Reverse Logistics Administrative and Reporting teams to ensure we are meeting customer commitments
- Develop content for customer profile and their respective return programs
- Develop and execute implementation strategies to ensure successful and stable relationships are established
- Ensure operations executes on KPIs and department objectives
Qualifications for reverse logistics
- Ability to lift up to 55 lbs to effectively perform the essential functions of this job description, and must be able to stand, sit, and/or twist for extended periods of time
- Process, disposition, and track related returns
- Identify opportunities and obstacles and take appropriate necessary action to address
- Knowledge of Service Operations and/or Reverse Logistics, preferred
- Inventory management experience (cycle counts, physical inventory)
- Highly customer and service focused
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Reverse Logistics Job Description
Job Description Example
Our innovative and growing company is looking for a reverse logistics. Thank you in advance for taking a look at the list of responsibilities and qualifications. We look forward to reviewing your resume.
Responsibilities for reverse logistics
- Ensure all agreements are administered accurately via cross functional collaboration with operational teams including operational teams, manufacturer services, accounting
- Work closely with return distributors and distribution centers
- Maintain and update the RFP and Supply Agreement templates providing support for marketing, deal development, and legal team during the sales process
- Review and redline agreements and contract amendments
- Participate on customer calls to consult, educate and present return programs offerings
- Liaison between Customer and all relevant MCK functional areas to develop and execute strategic initiatives around returns
- Leverage existing business relationships
- Champion the development of internal and external partnerships to enhance responsiveness to customers' needs and ensure internal/external customer understanding
- Reduce operating cost and working capital by identifying RTV and reverse logistics process opportunities
- Provide process improvement recommendations to other MFC functional business owners/reverse distributors
Qualifications for reverse logistics
- Receive all field returns and process returns within NetSuite
- Tracking shipment and receipt of repairable items to/from external service providers
- Expedite excess materials returns for priority release to Service Inventory
- Must be able to effectively interface with field staff to recover RMAs
- Resolve discrepant returns to enable RMA processing
- Oversee quarantine and control of returns material storage
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Reverse Logistics Job Description
Job Description Example
Our growing company is searching for experienced candidates for the position of reverse logistics. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for reverse logistics
- Comfortable and have in depth knowledge of of database technologies like Oracle or Teradata or SQL Server and be able to hand
- Implement process improvements for Reverse Logistics team
- Identify the target audience content needs through market research and buyer persona development
- Map the customers’ journey
- Identify, promote and distribute content to attract leads and establishing effective conversion paths
- Collaborate with sales leadership and their teams on the objectives and results of marketing programs and campaigns
- Partner with the marketing team to develop and execute cross-channel, strategic marketing plans/programs for IoT including PR, events, social, web, email and other channels
- Partner with marketing and sales leadership on the management of reverse logistics specific marketing programs including strategic direction, creative, execution, goal development and measurement
- Responsible for integrated marketing and communications plans including key messaging, positioning, channel spend allocations and measurable objectives
- Measure program response, leads and overall project-specific ROI
Qualifications for reverse logistics
- Collaborate with Quality and Engineering to disposition materials
- Conduct inventory reviews to validate inventory integrity
- Continually improve RMA processes
- Demonstrate strong understanding of Standard Operating Procedures (SOPs) and work instructions
- Collaborate with Logistics staff to process shipments with 3PL providers
- 5-7 years of logistics, warehousing, materials, reverse logistics experience in all aspects of receiving, shipping, and manufacturing operations support
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Reverse Logistics Job Description
Job Description Example
Our growing company is searching for experienced candidates for the position of reverse logistics. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for reverse logistics
- Provide hands-on support and project management for projects aimed at improving quality and / or increasing asset recovery yields
- Liaise with the cross functional teams owning the various parts of the processes, tools and systems to implement the changes identified
- Develop control mechanisms to ensure that the changes implemented continue to be in place in the future and waste is not reintroduced
- Lead the design, development, evolution, and management of recurring projects, processes and systems that support business objectives
- Understand and explain complex technical and product issues and communicate them to business partners to drive resolution
- Manage the project roadmap from inception through implementation
- Anticipate problems, seek creative solutions, productively escalate issues, and maximize business benefit while building the best customer experience
- Lead global business reviews to ensure product returns operational targets are measured, managed, reported and achieved appropriately
- Implement and execute warranty repair strategy and service programs for North America
- Manage relationship of key service vendors as primary point of contact in region
Qualifications for reverse logistics
- Process, disposition, and track materials returned from the field
- Exceptional communication and people skills up and down the organization and cross-functionally
- Ability to thrive in a strong team environment with natural collaboration skills
- Customer-service mindset, with the ability to think strategically while also able to roll-up sleeves and drive execution
- High energy, creative, and resourceful
- Knowledge of transportation systems and related cost implications
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Reverse Logistics Job Description
Job Description Example
Our growing company is looking to fill the role of reverse logistics. Thank you in advance for taking a look at the list of responsibilities and qualifications. We look forward to reviewing your resume.
Responsibilities for reverse logistics
- Management and optimization of service parts supply chain for all consumer repair programs
- Review and have practical understanding of all Vendor Service Level Agreements (SLAs)
- Track and manage cost of repair process to ensure regional profitability
- Be able to work well in cross team function and be able to work with people from different culture/background
- Ability and willingness to multi-task, manage and work in a dynamic, fluid customer driven, TEAM work environment
- Support creation of annual operating and overhead budgets
- Support monthly P&L review process by reviewing actual results versus plan, preparing monthly variance reports for business partners and analyzing key performance drivers
- Quantify and articulate risks and opportunities in achieving forecasts and prepare “cause of change” reports
- Develop and maintain cross-functional relationships with key business partners to ensure timely communication and collaboration around business issues and key deliverables
- Review trends to identify, communicate, and take action on opportunities to leverage expense
Qualifications for reverse logistics
- Bachelor's degree from an accredited 4 year college (Marketing degree preferred)
- 3-5+ years’ experience in Project Marketing (digital preferred)
- Knowledge of key elements of marketing campaigns including Paid Media (PPC, Display, Social Paid, CPM, ), Conversion Rate Optimization, Search Engine Optimization, Social Media Marketing and Digital Analytics
- Experience in partnership and brand marketing
- Experience strategizing with executive-level teams
- Highly innovative and ambitious self-starter with strong business acumen