Renewal Representative Job Description
Renewal Representative Duties & Responsibilities
To write an effective renewal representative job description, begin by listing detailed duties, responsibilities and expectations. We have included renewal representative job description templates that you can modify and use.
Sample responsibilities for this position include:
Renewal Representative Qualifications
Qualifications for a job description may include education, certification, and experience.
Education for Renewal Representative
Typically a job would require a certain level of education.
Employers hiring for the renewal representative job most commonly would prefer for their future employee to have a relevant degree such as Bachelor's and Collage Degree in Leadership, Business, Finance, Technology, Education, Communications, Management, Business/Administration, Science, Arts
Skills for Renewal Representative
Desired skills for renewal representative include:
Desired experience for renewal representative includes:
Renewal Representative Examples
Renewal Representative Job Description
- Determine customer requirements and expectations in order to recommend specific services
- Present pricing and terms in accordance with standard procedures
- Accurately process customer transactions, including quotes
- Proactively recommend products or services needed by customers to increase customer satisfaction and improve transaction quality
- Work closely with the complete Sales Team and partners to avoid and generate revenue
- Determine customer requirements and expectations in order to recommend specific services and hardware
- Work closely with Channel Account Managers, Major Account Managers and channel partners to avoid conflicts and generate revenue
- Will be responsible for Renewing Support Contract for both Hardware & Software
- Achieve quarterly assigned team sales quotas
- Maintain accurate forecast activities for assigned region in the CRM (Siebel)
- Outstanding time management skills and ability to prioritize opportunities to ensure effective and timely follow-up
- Ability to build and maintain strong relationships with customers
- Effective use of customer information, sales resources and database to maximize productivity
- Experience in K-12 Education or Educational Sales
- Polish proficiency
- French proficiency
Renewal Representative Job Description
- Update and manage your opportunity pipeline in the latest CRM technology
- 9-12 months experience working in a customer service or sales
- A cool head under pressure
- Amazing influencing skills
- Juggling abilities
- Iron man communication skills (written and verbal)
- Wizzkid computer skills including full Microsoft package
- Fluency in English & other language (Written & Verbal)
- Crazy puzzle skills solving complex problems
- Responsible for the renewal and overall sales of hi-tech service and support agreements to an established customer
- Must be motivated, flexible and a self-starter mentality
- SFDC/Salesforce.com knowledge would be an advantage
- A passion for collaboration and a basic understanding of the Internet security technology
- Excellent written and verbal English communications skills are required
- Competitive, driven to succeed
- Ability to understand the customer better than they do, to anticipate future needs and help identify products and services
Renewal Representative Job Description
- Defend against competitive pressures, and surface upsell opportunities to account executives
- Respond to inbound customer inquiries efficiently and professional via phone and email
- Preparing and issuing high volumes of renewal quotes to customers with minimum 90 days before expiration, oversee the contracts until activation while handling customer queries and internal queries
- Ensure high levels of Data-Quality and Data Clean-up through admin processes
- Maximize renewal revenue through correctly identifying, up-selling & cross-selling opportunities within dedicated client base in assigned territory
- Identify “at-risk” renewal clients early in the cycle and define issues inhibiting a successful, timely renewal and ensure high volumes of customer retention
- Collaborate across internal LOB’s to achieve objectives
- To participate actively in training, coaching, education and learning sessions provided
- Strategic planning and meeting with Sales Country leaders on coverage and collaboration
- Develop strategy to achieve quota
- Strong track record of sales with experience of renewals in a quota carrying environment
- Must be able to follow internal processes and comply with policy
- Must be able to communicate and operate with remote teams
- 4+ years of sales, renewal or account management experience or a combination of experience and education
- Must be a motivated self-starter with the ability to handle a high volume of e-mail communications and out bound calls
- Spanish/English bilingual fluency OR Portuguese/English fluency
Renewal Representative Job Description
- Up-sell/Cross-sell additional products to drive incremental revenue
- Provide sales activity updates to management during regular account reviews
- Develop advanced product knowledge and a thorough understanding of service offerings through on-going training and self-study
- Develop materials for all key customer meetings
- Partner with Direct Sales to ensure support value is understood, protected and maximized
- Provide insights on business trends and risks that could potentially impact support renewals
- Proactively build and nourish relationships with key customer contacts
- Prepare and modify complex sales quotes for an established high end customer base
- Collect, analyze, and report data from various internal systems with the end goal of a renewal quote to the customer
- Perform contract data analysis and reporting on existing or new licenses sold for specific customer
- Excellent and highly effective verbal and written communication skills in Bahasa as this position requires to support the clients/channel partners in Indonesia
- Excellent and highly effective verbal and written communication skills in Mandarin and English as this position requires to support the clients/channel partners in Hong Kong/Taiwan
- Excellent and highly effective verbal and written communication skills in Japanese and English as this position requires to support the clients/channel partners in Japan
- Excellent and highly effective verbal and written communication skills in English as this position requires to support the clients/channel partners in Australia & New Zealand
- Excellent and highly effective verbal and written communication skills in Thai and English as this position requires to support the clients/channel partners in Thailand
- Ability to pick up technology and effectively communicate business value proposition
Renewal Representative Job Description
- Collaborate with Management to determine necessary strategic sales approaches to contracts nearing expiration
- Assist in maintaining a high percentage of customer retention
- Effectively influences stakeholders across the customer organization establishing credibility with both business and technical functions
- Work closely with direct Account Executive and cross functional teams on each contract
- Handles customer inquiries by explaining the provisions and benefits of the proposed plans
- Utilize a thorough understanding of individual customer software agreements to prepare accurate budgetary support renewal quotes for timely close
- Meet and/or exceed your assigned revenue target
- Utilize Salesforce.com (and other applications) to properly document, report and forecast the sales cycle for each support renewal opportunity
- Develop and analyze a set of productivity metrics to track on-time renewals, past due renewals, cancellations and forecast accuracy
- Leverage Deal Desk/Finance workflows and best practice to assure efficient and timely support renewal order processing
- Experience on the Renewal Sales Representative position ideally within the IT Industry – security and or networking sector
- Track record of attaining goals in a high-volume transactional business
- Experience with SalesForce or similar CRM system
- Ability to manage multiple tasks and prioritize depending on current business objectives
- Sales mindset and Hunter attitude
- Ability to effectively negotiate in both challenging and collaborative sales engagements is a must