Quality Business Analyst Job Description
Quality Business Analyst Duties & Responsibilities
To write an effective quality business analyst job description, begin by listing detailed duties, responsibilities and expectations. We have included quality business analyst job description templates that you can modify and use.
Sample responsibilities for this position include:
Quality Business Analyst Qualifications
Qualifications for a job description may include education, certification, and experience.
Licensing or Certifications for Quality Business Analyst
List any licenses or certifications required by the position: ISO, PMP, CBAP, IIBA, ITIL, PBA, KYC, CCBA, ECBA, FLMI
Education for Quality Business Analyst
Typically a job would require a certain level of education.
Employers hiring for the quality business analyst job most commonly would prefer for their future employee to have a relevant degree such as Bachelor's and Collage Degree in Computer Science, Business, Education, Engineering, Business/Administration, Technical, Information Systems, Finance, Information Technology, Healthcare
Skills for Quality Business Analyst
Desired skills for quality business analyst include:
Desired experience for quality business analyst includes:
Quality Business Analyst Examples
Quality Business Analyst Job Description
- Testing existing processes and systems using a defined framework and a structured approach
- Will report to the BOW Data Governance Leader
- Develop/Update/Maintain NA and Lincoln Executive level Quality presentations with a high degree of accuracy
- Ability to complete quick turn-around assignments to support senior management
- Work with GB and GF teams to ensure requirements are clearly understood
- Ensure effective working groups are held with minutes, actions and agendas
- Manage workshops and analysis activities required to deliver project milestones
- Identify risks, issues, dependencies and assumptions
- Create, track and report Data Quality measurement Management Information
- Work with GB, GF and Data Services stakeholders to ensure BCBS 239 deliverables are met
- Superior written and oral communication skills to include presentation capabilities necessary for interaction with different levels of the company essential
- Broad and deep understanding of call center processes, technology and overall operating model essential
- Negotiate with key enablers and influencers whose support and collaboration may be needed to advance Quality and Client Experience Program
- 6 - 10 years of business analysis experience Field of Experience
- Have the ability to lead a team of project analysts
- Possess the desire and ability to work closely with the data and technology specialists on project assignments
Quality Business Analyst Job Description
- Work with developers, strategists and systems analysts to rollout new systems
- Create and maintain quality assurance (QA) evaluation forms with advanced database systems, templates and tools
- Assist with building infrastructure processes necessary to support the automated structure (e.g., real-time staffing detail updates for all systems, permissions)
- Supports Quality Management with planning, organization, and administration of various phases of Centralized Systems and Reporting project initiatives
- Hand off process model and rule changes to a solution architect/ systems strategist/ developer to develop business process management changes or other automation system changes
- Assisting in developing and measuring data rule effectiveness, efficiency and associated Key Performance Indicators (KPIs) and regular reporting
- Utilising issue identification and analysis techniques, such as pattern analysis and root cause analysis, to help identify why issues occur and propose solutions
- Identify future engagements by analyzing customer profiles
- Learn about critical business processes by managing customer engagements Gather customer requirements and establish customer expectation
- Extract, validate, and present testable complex business scenarios from your customer interactions and data analysis
- Logistics and Service Part business acumen required
- Strong data analysis, problem solving, and decision-making abilities
- Effective cross-functional communication skills and ability to do so clearly, concisely and candidly
- Preferred working level experience in STA business practices and processes and quality tools
- Proficient in MS Office tools (ie
- Able to combine aggressive initiative with professional discipline and demeanor to accomplish difficult tasks
Quality Business Analyst Job Description
- Collaborate with and learn from the brightest people in the industry while contributing your skills to revolutionize quality engineering and work with a multitude of cross-functional teams
- Influence engineering deliverables and the product roadmap as you share customer feedback with product teams
- Create and refine internal processes and success criteria
- Synthesize large data sets and come up with insights and trends
- Acts as a liaison with users of the software to address questions/issues
- Monitor, analyze, and report key delivery quality performance metrics on a global basis
- Critically evaluate global delivery quality performance and establish meaningful comparisons supporting the identification of best practice and opportunities for further improvement
- Proactively analyze global products to support the identification of failure trends and prioritized resolution of systemic issues
- Drive standardization of global reporting and support targeted ad hoc analyst request
- Gather, analyze, collate, and author requirements
- Experience with Vendor management and working in a multi-sources environment an asset
- Past experience processing data and information
- Experience in database software Access/ ACL
- Associate’s degree from a technical college required, Bachelor’s degree preferred
- Ability to quickly adapt changing technologies to process workflows is preferred
- Strong working knowledge of Office 365 and SharePoint preferred
Quality Business Analyst Job Description
- Design and prepare test plans and test cases, execute testing
- Report defects implementation/testing statuses
- Analyzes project tasks, schedules, and resources across groups
- Create communications/marketing materials in alignment with defined communications strategies and goals
- Works in close collaboration with Data Process CoC, Data Governance CoE, RDMC, Shared Service Centers to identify Data Quality Issues and establish Data Quality Programs to improve data quality
- Liaison with LoB / Board Area to expand Data Quality services offering to other Board Areas
- Directs and coordinates Data Quality projects as part of overall Data Quality Initiative from EDM Organization
- Perform training as required to educate the business community in Data Quality
- Act in a liaison capacity with the corporate IT organization to ensure effective communication of business needs and verification that solutions proposed and/or delivered by the IT organization are aligned with the business and meet the stated business objectives
- Analyze, document and present recommendations for enhancing current business processes to improved data quality
- Basic automotive manufacturing knowledge/experience
- 3+ years of Basic automotive manufacturing knowledge/experience
- 3 + years of Quality Data Analysis
- Strong analytical aptitude and demonstrated track record of working with data to develop business oriented solutions
- Able to structure data into visual interpretation and presentation
- Experience in gathering business requirements and translating business need into successful deliverables
Quality Business Analyst Job Description
- Act as the subject matter expert for data migration best practices
- Work with peer Quality Analysts, Developers, Scrum Masters and Product Managers to ensure that all aspects of the features/functions/bugs have proper testing
- Analyze the testing needs and develop/summarize test methods, strategies, results and report findings
- As a rotation into a release manager for the team, work closely with Engineering, Release Management and the RELT team to communicate Go/No Go and environments needed
- Perform Web services/Backend testing
- Maintain Automation Scripts using the internal tool and execute/analyze the scripts when automation team is looking for help
- Deliver effective and efficient testing solutions by meeting key project milestones and overall project deliverables on time, and adhere to development and quality standards
- Working/application knowledge of ISO 9001
- Improve processes to reduce common cause variability and eliminate special cause by following Problem Solving techniques such as Six Sigma (DMAIC)
- Use of structured quality improvement tools including six sigma tools is required
- Knowledge of commonly-used analyst concepts, practices, and procedures
- Knowledge of commonly-used quality assurance concepts, practices, and procedures
- Working knowledge of Microsoft Office including moderate Access and advanced Excel skills
- Experience with EBI, MARS, MicroStrategy and Tableau, or similar dashboard development tools
- Business analysis, requirements gathering and producing business data requirements across different sectors of Financial Services industry
- Data centric regulatory projects, in particular BCBS 239