Program Support Specialist Job Description
Program Support Specialist Duties & Responsibilities
To write an effective program support specialist job description, begin by listing detailed duties, responsibilities and expectations. We have included program support specialist job description templates that you can modify and use.
Sample responsibilities for this position include:
Program Support Specialist Qualifications
Qualifications for a job description may include education, certification, and experience.
Licensing or Certifications for Program Support Specialist
List any licenses or certifications required by the position: CPR, CPI, MCP, VCA, VCO, COR, ANFI, AED, NBCOT, BSW
Education for Program Support Specialist
Typically a job would require a certain level of education.
Employers hiring for the program support specialist job most commonly would prefer for their future employee to have a relevant degree such as Bachelor's and Master's Degree in Education, Graduate Education, Business/Administration, Graduate, Business, Administration, Management, Finance, Information Systems, Department of Education
Skills for Program Support Specialist
Desired skills for program support specialist include:
Desired experience for program support specialist includes:
Program Support Specialist Examples
Program Support Specialist Job Description
- Perform sporadic evening and weekend hours upon approval may be required
- Assist with meeting operational needs by performing other appropriate related duties
- Support Course and Event Logistics
- Identify and arrange for facilities for meetings and for off-campus classes
- Arrange for services, catering, refreshments, supplies and equipment as necessary to support classes and/or events
- Coordinate with Risk Management to secure contracts for facilities and obtain certificates of insurance, as needed
- Provide onsite support during special events
- Other duties as needed to support program offerings
- The management of a program newsletter that will communicate important milestones to program participants
- Answers telephones, routes and screens calls, takes messages for staff
- 2+ years experience with in a managed care environment
- 1+ year of experience working on cross functional projects and making presentations
- Experience with provider databases, specifically in the Live and Work Well provider directory
- Network data management experience
- Experience in provider data analysis
- Proficiency in project tracking, documentation, trending and reporting
Program Support Specialist Job Description
- Tracking actions taken on pharmacy for FWA activities periodically to provide reports to assist OptumRx Network Provider Evaluation Committee’s (NPEC) decision making, and to provide status to OptumRx’s internal legal and audit departments
- Scheduling appeals hearings and receiving materials and communications from pharmacies
- Servicing pharmacy queries and support in completion of CMS required FWA attestation
- Entering pharmacy status on internal trackers and databases
- Providing support for CMS required FWA attestation inquiries from pharmacies
- Scanning and filing of critical pharmacy correspondence
- Researching historical actions on pharmacy and managing issues with critical stakeholders
- Managing administrative tasks for the NPEC activities and pharmacy specific actions
- Together with Business Units, works in the development and implementation of best-in class patient support programs across all brands in alignment with local (internal/external) stakeholders and the Global Patient Support stakeholders
- Coordinates third party patient support providers, ensuring quality delivery and proper budget allocation
- Prior experience as a Program Support Specialist supporting a DoD program required
- DOS of experience (highly preferred) or similar government agency
- Performing a variety of program management activities that include, but are not limited to, personnel management and accountability
- 2+ years of experience with network data management in a managed care environment
- Excellent verbal and written communication skills with ability to interact with senior leadership, counsel and pharmacies
- Ability to work individually within a team environment
Program Support Specialist Job Description
- Acts as a representative of patients, reporting progress on patient support programmes
- Managing IRB (Institutional Review Board) inbox (directly supporting students in preparing their research ethics review applications)
- IRB recordkeeping and metrics reporting
- Serving on ethics committees
- Serving on miscellaneous university committees
- Data collection, transcription, data coding, and other data processing tasks for OREC research projects
- Copy editing and formatting multi-media student support materials (e.g., FAQ videos)
- CRQ projects, as assigned
- Research, identify, interpret, and maintain appropriate policies and procedures to assist students with school entry/re-entry, progression, and degree/diploma completion
- Maintain ongoing written, electronic, and telephonic communications with students and parents/guardians to ensure delivery of services and completion of educational/programmatic requirements
- Previous experience working within the PBM industry and exposure to pharmacy credentialing, contracting, auditing, or operations
- Associate degree in Business Administration or related field and at least one year of job-related experience or equivalent
- Requires operation application software including word-processing and spreadsheet programs
- Experience with programs for unaccompanied children, immigrant and vulnerable populations, and/or residential programming for children is preferred
- Ability to craft student-centered support emails (answering questions about forms and requirements)
- Ability to provide student-centered telephone support (answering questions about forms and requirements)
Program Support Specialist Job Description
- Develop and maintain reporting tools and scorecards that clearly track and display customer and sales team performance and designs new reports, dash boards, with local data and KPI’s as needed
- Liaise with local and US teams to achieve deliverables
- Oversee all sales functions – customer meetings, proposal preparation, follow-ups, enable evaluation, travel throughout India as required
- Work with volunteers to get the deliverables required
- Work with suppliers for content creation, enhancement, testing, review, streaming
- Oversee REPs for marketing activities
- Work with NSDC and associated organizations (NASSCOM, QCI, etc) to encash from the Qualification Packs (job roles)
- Follow up on payments from all customers
- Work closely with tele-sales person for generating leads, qualifying and following up subsequently
- Support the training activities of REPs, corporates and colleges
- Ability to work with a team in meeting deadlines
- Ability to collaborate effectively with fellow team-members
- Candidates must have experience and stellar performance in customer service
- Candidates must have experience in technical writing (i.e., providing clear, detailed, written instructions to users)
- Bachelor’s degree in public health or related field with minimum 1 year experience with an emphasis in the behavioral or social sciences (especially special education, public health, or psychology)
- Associates Degree or Certification in business or science desired
Program Support Specialist Job Description
- Work with Government bodies / agencies (at one level below the director / VC) for follow ups on action items
- Shoulder customer satisfaction targets and drive REPs’ sales team
- Support corporates for SWEBOK adoption
- Collaborate with CS products’ team in US to support exams, for REPs
- Coordinates recruitment of new employees, sets up orientation schedules for newly hired employees and ensures that they receive all needed equipment and systems access (i.e., cell phone, laptops, shared network access)
- Lead outreach events including coordination of services, education materials, and staffing on the outreach events
- Lead, conduct analysis and recommend process improvements that fosters agility, innovation and cost savings
- Draft persuasive reports, supported by objective analyses, in order to facilitate decision-making
- Utilize lean and agile methodologies and tools (e.g., JIRA, Confluence, HipChat)
- Interface directly with our CMS clients
- Experience with compliance with government requirements
- Good interpersonal team communication and collaboration skills
- Ability to solicit and coordinate input across functional areas
- Experience with DoD Contracts, Federal Acquisition Regulations (FAR), DOD FAR Supplement, DOD 5000 Series Directives and Instructions, Navy Acquisition Procedures and familiarity with Contract Data Requirements List, and Standard Procurement System (SPS) experience
- Bachelors degree from an accredited institution or equivalent
- Gathers and reviews information from client application and verification forms explains eligibility criteria for program services