Personal Banking Representative Job Description
Personal Banking Representative Duties & Responsibilities
To write an effective personal banking representative job description, begin by listing detailed duties, responsibilities and expectations. We have included personal banking representative job description templates that you can modify and use.
Sample responsibilities for this position include:
Personal Banking Representative Qualifications
Qualifications for a job description may include education, certification, and experience.
Education for Personal Banking Representative
Typically a job would require a certain level of education.
Employers hiring for the personal banking representative job most commonly would prefer for their future employee to have a relevant degree such as Associate and High School Degree in Associates, Management, Finance
Skills for Personal Banking Representative
Desired skills for personal banking representative include:
Desired experience for personal banking representative includes:
Personal Banking Representative Examples
Personal Banking Representative Job Description
- Process deposits, withdraws, payments
- Process cash advances
- Process month end reports
- Open checking, savings, CD and IRA accounts
- Answer the phone and direct to correct department
- Perform routine member transactions, including but not limited to deposits, withdrawals, loan payments, transfers, cash advances, credit card advances, check cashing, money orders
- Update and maintain proper member account information in computer system membership and agreement files
- Refer customers to business partners when applicable
- Evaluates and determines the financial needs of each customer, matches this to the appropriate Santander product or service and delivers the product or service in a manner which satisfies the customer
- Develops and deepens customer relationships by demonstrating ownership and resolving customer problems efficiently, and by turning servicing requests and routine transactions into sales opportunities
- Responds promptly to customer inquiries
- Takes responsibility for issues and, with assistance, works to find a solution
- Works effectively in team settings
- Shows appreciation for others' help and lends a hand when needed to complete shared tasks
- Bilingual English/Cape Verdean Creole or Spanish Speaking Preferred
- Bilingual English/ Spanish or Portuguese Speaking Preferred
Personal Banking Representative Job Description
- Identifies the financial needs of the customer at the transaction window and the platform desk
- Educates and engages customers in conversations regarding their current and future financial needs
- When needed, and as dictated by branch volume, processes routine customer banking (teller) transactions
- As one of the primary customer contact positions in a Santander branch, assists in maintaining customer relationships by identifying and understanding his or her financial needs
- Adheres to safe deposit box procedures/operations and guidelines
- Assists in exceeding service goals by minimizing Customer wait times and accurately and efficiently processing Customer transactions
- Educates and engages Customers in conversations regarding their current and future financial needs and educates Customers about Bank products and services
- Recognizes sales opportunities and cross-sells bank products by making quality referrals, meeting all assigned teller goals
- Validates transactions for system or operational changes to ensure operational integrity and compliance to all required regulations
- Bilingual English/Portuguese Speaking Preferred
- High School diploma required (4 year college degree or equivalent work experience preferred)
- Basic understanding of banking or finance
- Good communication, problem solving, and organizational/time management skills required
- Proficient computer skills, use of Microsoft Office, and ability to navigate multiple systems without assistance
- Bilingual Spanish/Cape Verdean Creole Language Skills strongly preferred
Personal Banking Representative Job Description
- Has basic understanding of organizations flagship products and services
- Can identify the risk return of products and services
- Openly and proactively shares information
- Understands the central role the risk management function plays in the organization environment
- Learns to identify and flag items non-compliant with regulations
- Ability to adhere to policies, procedures, and instructions of management
- Bilingual Spanish/English Language Skills strongly preferred
- 0-3 years of experience in a sales/referral position or in a goal or incentive-based environment
- Ability to juggle multiple priorities with clear direction from supervision
- Defines issues accurately and identifies the critical components
- Demonstrates the organizations customer service standards
- Displays a can-do attitude and willingness to learn