Personal Banking Job Description
Personal banking
provides insights for strategic opportunities and recommendations on Indigenous Banking solutions/programs/processes in alignment the overall Canadian Business Banking, Commercial Banking and BMO Financial Group strategy and integrating with other line of business company initiatives where appropriate.
Personal Banking Duties & Responsibilities
To write an effective personal banking job description, begin by listing detailed duties, responsibilities and expectations. We have included personal banking job description templates that you can modify and use.
Sample responsibilities for this position include:
Accurately performs all required transactions following policies and procedures to minimize losses, and ensures all activities and work functions meet compliance requirements as defined in company policies and procedures and state/federal laws and regulations
Understands and complies with all provisions of the Safety in the Workplace policy
Understand and comply with all provisions of the Safety in the Workplace policy
Perform entry and exit for safe deposit box customers, open and close safe deposit boxes, and follows safe deposit box policies and procedures
Understand and comply with all provisions for the Safety in the Workplace policy
Ensuring work is carried out and completed in a timely and accurate manner while ensuring compliance to all regulatory requirements (AML )
Apply the Bank’s performance & talent management system to manage performance and develop talent of direct reports, including establishing performance and
Develop & execute a multiyear strategic plan for optimizing the bank’s Online Banking, mobile, call center and remote channels
Supervises daily production of representatives, Senior representatives, and Associate Managers motivates and encourages employees through positive communication and feedback
Incumbent must be a mature, professional individual able to address problems and recommend a solution to quickly resolve personnel or client issues
Personal Banking Qualifications
Qualifications for a job description may include education, certification, and experience.
Licensing or Certifications for Personal Banking
List any licenses or certifications required by the position: CISA, CIA, MBA, IRDA
Education for Personal Banking
Typically a job would require a certain level of education.
Employers hiring for the personal banking job most commonly would prefer for their future employee to have a relevant degree such as Associate and High School Degree in Management, Finance, Associates, Education, General Education, Education and Training, Business
Skills for Personal Banking
Desired skills for personal banking include:
Banking solutions and processes to advise customers
Specialized sales and business banking solutions to refer to specialists
BMO FG
BMO’s products
Financial solutions
Processes and systems
Procedures
Documentation and systems
Policy
Retail product philosophy
Desired experience for personal banking includes:
The ability to interact with CB&S staff and their support functions from all levels
Establishing trust
Able to work as part of a team with 'can do' attitude
A proactive approach to responsibilities, action oriented
A strong focus on getting the job done correctly
Exceptional organisational skills and the ability to anticipate needs
Personal Banking Examples
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Personal Banking Job Description
Job Description Example
Our company is hiring for a personal banking. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for personal banking
- Onboard information into deposit pro platform system for basic checking and money market accounts adding signers and maintenance on these accounts
- Assisting field staff with recommendations of product sales appropriate for the client relationship
- Provides excellent customer service through processing teller transactions, opening new accounts, and delivering on other customer service needs
- The teller aspect includes but is not limited to accurate cash handling skills associated with processing large cash deposits/withdrawals, balancing a cash drawer, redeeming/negotiating cash instruments processing various consumer and commercial transactions
- Customer service responsibilities may include accepting wire agreements, accepting stop payment orders, and fraud/theft response combined with a strong working knowledge of all products and services available to provide resolution to customers’ concerns or needs
- The new accounts aspect includes but is not limited to assisting customers with account questions, responding to customer inquiries on related issues and providing product/service information
- Reviews daily reports and performs maintenance on accounts, as needed
- Actively participates in selling bank products and meets company sales goals
- Demonstrates knowledge and understanding of new account systems and thorough knowledge of required account documentation requirements and disclosures
- Performs other duties and projects as assigned by the market or region
Qualifications for personal banking
- Effective sales management skills are essential, along with the ability to influence and motivate others
- To be successful in this role you must have a minimum of 3 years' experience working in a branch with experience in mortgages
- An ability to thrive in a busy, customer orientated environment, enjoying the challenges and rewards involved in dealing with hundreds of different customers with hundreds of different queries
- Having a talent for talking to people, understanding what they need, identifying ways for us to help and providing a great service
- An ability to prioritise work to maximise every minute of the day
- Ability to balance the demands of paperwork with meeting and talking to customers
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Personal Banking Job Description
Job Description Example
Our innovative and growing company is looking to fill the role of personal banking. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for personal banking
- Process deposits/withdrawals and redeem/negotiate cash instruments for consumer and commercial customers while maintaining a balanced cash drawer
- Open new accounts and provide product/service information
- Accept wire order agreements, stop payment requests, and dispute forms and send to appropriate departments for processing
- Process transactions accurately and adhere to all compliance requirements
- Review daily reports and perform maintenance on accounts
- Sell bank products and meet company sales goals
- Demonstrate knowledge and understanding of new account systems and account documentation requirements and disclosures
- Perform other duties and projects as assigned by the market or region
- Hours can vary from 35-40/ week
- Assist customer with a wide range of inquires and request
Qualifications for personal banking
- Taking personal responsibility for your own deliverables and work well with others to make your branch a success
- Strong knowledge of bank products and software, including, Microsoft Office Applications and Report Writing software being able to technically support online banking, mobile and remote products
- Have experience in a customer service environment
- Have first class communication skills
- Engage customers in day to day advice needs, service transactions, digital education, and customer problem resolution related to banking solutions
- Understand customer needs and guide customers to the right contact person for appropriate solutions while exercising good judgement in confidential matters
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Personal Banking Job Description
Job Description Example
Our growing company is looking to fill the role of personal banking. Please review the list of responsibilities and qualifications. While this is our ideal list, we will consider candidates that do not necessarily have all of the qualifications, but have sufficient experience and talent.
Responsibilities for personal banking
- Hours may vary from 35-40/week
- Acquiring new accounts from branch catchment area
- Build strong relationship with internal teams to leverage existing relationships from SME
- Cross sell of banking products includes Insurance, Mortgages, UL
- Conduct low cost micro marketing activities
- A strong communicator with established customer experience skills who can effectively connect, both verbally and in writing, with customers and related teams in a courteous, and effective manner
Qualifications for personal banking
- Recommend improvements to work practices, branch operations and processes to enhance customer experience and achieve operational excellence
- Help build a positive and equitable work environment by promoting team effectiveness, participating in personal performance development and sharing industry knowledge to achieve common objectives
- Undergraduate degree or equivalent is an asset
- Proficiency in using MS Office (Word, Excel and Outlook), branch software and internet
- A self-starter who works independently in a dynamic work environment through strong administration, organizational, planning and time management skills
- A dynamic, diligent, and effective influencer with can-do attitude to exercise initiative and handle several tasks and changing priorities
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Personal Banking Job Description
Job Description Example
Our innovative and growing company is looking to fill the role of personal banking. Please review the list of responsibilities and qualifications. While this is our ideal list, we will consider candidates that do not necessarily have all of the qualifications, but have sufficient experience and talent.
Responsibilities for personal banking
- Confident and experienced in the use of social media, tablets, Smart phones, online tools, and applications
- Some experience in a consultative customer service or sales roles, with a drive to deliver a personal customer experience
- Passionate commitment to helping customers
- Drive to deliver a personal customer experience
- Basic specialized knowledge
- Verbal & written communication skills - Good
Qualifications for personal banking
- Be aware of financial services compliance rules and regulations
- Five years previous banking experience required
- Previous new accounts experience preferred
- Possess the ability to learn new banking software
- Must be able to maintain confidential information and records
- Typically between 1 – 2 years of relevant experience and/or certification in related field of study desirable or an equivalent combination of education and experience
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Personal Banking Job Description
Job Description Example
Our innovative and growing company is looking for a personal banking. Thank you in advance for taking a look at the list of responsibilities and qualifications. We look forward to reviewing your resume.
Responsibilities for personal banking
- May provide training and coaching to junior associates as needed
- Probes to understand customer needs and provides advice related to personal banking and credit card strategies in the best interests of the customer
- Manages all transactional outcomes of customer calls or defers to appropriate internal business groups
- Escalates complex or unresolved customer situations to managers as required
- Performs any required activities to ensure customer’s requests are accurately processed
- Maintains current knowledge of personal banking and credit card industries, practices, and trends and integrates into customer conversations in a professional manner
Qualifications for personal banking
- Organization skillls - Good
- Collaboration & team skills - Good
- Analytical and problem solving skills - Good
- Delivers exceptional customer service that builds trust through expertise, providing responsive service and support
- Contacts the customer to obtain the necessary information to manage their application and ensure the customer is aware at all times of the status/result of the credit application
- Stays abreast of consumer needs, industry trends and best practices, and the regulatory environment as it relates to the products and services provided