Patient Transport Job Description
Patient Transport Duties & Responsibilities
To write an effective patient transport job description, begin by listing detailed duties, responsibilities and expectations. We have included patient transport job description templates that you can modify and use.
Sample responsibilities for this position include:
Patient Transport Qualifications
Qualifications for a job description may include education, certification, and experience.
Licensing or Certifications for Patient Transport
List any licenses or certifications required by the position: BLS, CPR, ASHI, GED, BCLS, CPI
Education for Patient Transport
Typically a job would require a certain level of education.
Employers hiring for the patient transport job most commonly would prefer for their future employee to have a relevant degree such as High School and Bachelor's Degree in General Education, Education, Healthcare, English, Technical, Management, Math, Associates, High School Education, Computer
Skills for Patient Transport
Desired skills for patient transport include:
Desired experience for patient transport includes:
Patient Transport Examples
Patient Transport Job Description
- Coordinates with other transporters based on patient schedules to ensure smooth flow of transport operations
- Transports patients via wheelchair, stretcher or bed to various areas of the hospital
- Is knowledgeable of and utilizes proper body mechanics to transfer patients into and out of beds, carts or wheelchairs
- Assists with lifts and positions patients as needed
- Ensures that nursing personnel are notified when a patient is leaving and returns to the patient care unit
- Completes all patient transport records and logs at nursing units and ancillary departments
- Treats all patient information as confidential and follows the facility HIPAA policy
- Delivers equipment/materials and specimens to requesting department
- Delegates and assigns work commensurate with knowledge, skills, and experience, and assures the work is performed appropriately
- Answers multiple phone lines, gathers critical and detailed information and provides courteous and professional customer service to our callers
- Previous experience with patient transportation, equipment maintenance or other patient care related activities preferred
- One (1) year in a patient care or a customer service role to include at least three (3) months of patient transport or medical equipment distribution experience
- Supports medical imaging by transporting patients to and from the nursing units, quickly and efficiently assisting the
- Patient in getting in and out of wheelchair and on or off the stretcher, responding to patients physical and emotional needs
- 12 Lead EKG experience desired which demonstrates competency in patient care for the pediatric, adolescent, adult, and geriatric patient
- Ability to take instruction and follow established policy and procedure
Patient Transport Job Description
- Proactively communicates changes to communication center team, to ensure appropriate delivery of our services
- Reacts quickly, efficiently and calmly in an emergency situation and works with the Dispatchers and Operations Department to implement an effective course of action
- Maintains confidentiality regarding any patient information in accordance with HIPAA regulations, any sensitive company and employee information
- Confirms same day pre-scheduled trip information within our system by proactively calling our customers
- Remembers hospital, facility addresses and travel times in all counties we operate in
- Pre-arrange transport for facilities while determining the level of care needed for the patients
- Ensures all tasks are logged and accurate
- Assigns requests to available personnel
- Ensures equipment rooms are maintained by staff in a clean orderly fashion
- Ensures staff adherence to dress code
- Must be CPR certified or able to obtain certification
- High degree of problem solving and decision making tools
- Experience in a Call Center environment is preferred, but not required
- Experience in medical terminology preferred
- Speaks clearly, courteously, professionally and takes the time to understand the needs and concerns of others
- Knowledge of Twin Cities Metro counties geography preferred
Patient Transport Job Description
- Exhibits excellent listening skills and telephone etiquette under heavy call volume, while maintaining professionalism at all times (may be monitored by management to ensure quality)
- Utilizes telephone, fax, paging system, and computer software to prioritize and distribute patient related tasks to Transporters in a timely and effective manner so as to maximize resource productivity and patient throughput
- Provides accurate and timely input of information into transportation software to ensure proper identification and safety of patient care and tracking thereof
- Resolves and follows up on dispatch problems related to patient, visitor, staff or employee complaints as appropriate
- Monitors and maintains daily sign-in/out and shift logs
- Monitors productivity and response times in accordance with department quality standards and reports variances to management
- Identifies system-related problems and reacts quickly to escalate issues to appropriate personnel for corrective action
- Compiles special reports from system as requested by management
- Transports patients during peak periods or emergencies as called upon
- Promotes safe lifting practices and use of proper body mechanics by staff, the use of safe lifting and transfer devices
- Ability to work in a very fast paced and high stress environment
- Demonstrated excellent customer service skills necessary to interact motivate and communicate with a wide range of hospital personnel in a professional manner and under stressful situations
- Demonstrated ability to multi-task and effectively organize maintain and prioritize a high volume of requests and tasks simultaneously
- Demonstrated ability to work harmoniously with others
- Demonstrated ability to maintain the highest measure of confidentiality
- Demonstrated ability to perform the functions of a patient transporter to include lifting and transferring patients as needed during peak times and emergencies
Patient Transport Job Description
- Recruits and retains qualified and motivated staff members, while maintaining morale and increasing productivity
- Supervises, directs and coordinates the employees and operations of the departments
- Assures employees complete their required assignments in a safe and expedient manner
- Assures patient comfort while in the care of the transporter
- Acts as a liaison to serviced departments
- Routinely checks, on a daily basis, to see that hospital/departmental policies and procedures are being adhered to
- Makes recommendations to the Vice President regarding hires, promotions, compensations, terminations and provides proper documentation
- Provides employees with a continuing educational service involving all up to date aspects of their job positions
- Maintain CPR instructor certification through the American Heart Association
- Certifies all new Patient Transport employees in CPR
- Must be able to satisfactorily complete BLS and EKG Tech training within 30 days of hire
- Must be able to successfully complete BLS and EKG Tech training within 30 days of hire
- Must maintain intra personal skills necessary to speak with patients, nurse, physicians and all members of the patient care team
- Must be able to complete BLS and EKG-Tech training within 30 days of hire
- Must be able to move quickly throughout the hospital on stat calls (zero pages)
- Must be friendly, positive, and professional when working with patients
Patient Transport Job Description
- Attends appropriate in-service programs and meetings as warranted
- Assures the occurrence of in-services for employees
- Develops and maintains Policies, Procedures, Job Descriptions and Orientation Plans
- Assures all documentation is provided to insure employees are provided with up to date information
- Assures a quality of management through research, compiling, analyzing and checking equipment and various information and reports provided
- Evaluates, compiles and records daily census report
- Provides daily-weekly time schedules
- Review employee attendance/time cards
- Selects department supplies and equipment for purchase through research and evaluation
- Participates in Age Specific Competency Training, within 12 month period of time and demonstrates the ability to obtain information and assess patient/customer needs for the following age group(s)
- Must be able to adapt to situations when transporting patients of all ages including children, adolescent, adult, and geriatric
- Must possess basic computer skills for dispatching and 2-way radio communications
- Associate of Arts degree and/or equivalent combination of education and experience
- Minimum of three (3) years of Environmental Services, Patient Transportation or related hospital experience
- Education and Formal Training Required - High school graduate or GED diploma
- Applies the knowledge of growth and development stages in direct patient/customer interactions, as observed by the supervisor, for the following age groups - See age group listing below