Partner Management Job Description
Partner Management Duties & Responsibilities
To write an effective partner management job description, begin by listing detailed duties, responsibilities and expectations. We have included partner management job description templates that you can modify and use.
Sample responsibilities for this position include:
Partner Management Qualifications
Qualifications for a job description may include education, certification, and experience.
Licensing or Certifications for Partner Management
List any licenses or certifications required by the position: DOT, SPHR, PHR, SHRM, ARM, HRCI, COP, IAOP, ITIL, PMP
Education for Partner Management
Typically a job would require a certain level of education.
Employers hiring for the partner management job most commonly would prefer for their future employee to have a relevant degree such as Bachelor's and Master's Degree in Business, Business/Administration, Marketing, MBA, Communications, Advertising, Education, Health, Management, Technical
Skills for Partner Management
Desired skills for partner management include:
Desired experience for partner management includes:
Partner Management Examples
Partner Management Job Description
- Lead and manage data, analytics and reporting for key Global Partnership accounts
- Prepare and analyze video and content performance data
- Develop and maintain Partnership Dashboard
- Work cross functionally to ensure data systems are accurately and effectively measuring key performance indicators for various partnerships
- Identify, compile and analyze statistical data and other information // Gather requirements from multiple stakeholders and translating them into an analytics project or product
- Troubleshoot various reporting and data issues
- Collect, analyze, and distribute regularly scheduled reports, including daily, weekly, monthly reports and summarize
- Create and maintain competitor trends and performance as necessary
- Engage closely with Oculus to exchange roadmaps, identify opportunities, address issues, and deploy new display technologies, in addition to general relationship management
- Furthers day-to-day strategic relationships with our top tech partners
- Demonstrated leadership abilities, organizational and time management skills
- Ability to resolve complex issues and settle disputes equitably
- Ability to find common ground and win support
- Knows the competition
- Is aware of how strategies and tactics work in the marketplace
- A proven track record in data, analytics and reporting
Partner Management Job Description
- Advise and support on Bullying and Harassment, and other sensitive cases
- Act as the escalation point for the Manager Advice and Guidance service
- Develop best practice and innovative approaches to conflict resolution, seeking to resolve conflict at the earliest occasion and engaging independent mediation where appropriate
- Carrying out investigations, collecting evidence where necessary, adhering to timescales
- Writing comprehensive investigation reports, ascertaining whether there is a case to answer in Bullying and Harassment cases, and presenting this to Hearing Manager
- Support the sales team in the steps of identification, prospect, negotiate and close agreements with prospective partners
- Develop partner marketing plans and\or program P&L responsibility for managing partner marketing budgets, claims & call center spend, and CR hurdles
- Providing leadership for internal best practices sharing and strategy building across business functions
- Lead quarterly strategy planning session with partners
- Develop solid partner relationships at highest levels as a proactive business strategist
- Strong program management and collaboration skills
- Strong cross-functional skills, including ability to motivate and influence immediate team and non-reporting groups to meet business objectives and revenue goals
- Direct experience in the media, sports or entertainment industries a plus
- Results-driven with strong relationship management and negotiation skills
- Undergraduate degree (Graduate degree preferred) and 3+ years analytics experience
- Must be proactive and work with a minimum amount of supervision, part of a larger team
Partner Management Job Description
- Includes participating in all partner calls across our lines of business
- Manage a team of partner managers across the regions
- Oversight and management of 4 international vendor partners over 8 locations, 5 geographies, and 4 lines of business
- Daily management of all performance measures (capacity planning, ASA / SL%, AHT, quality, transfer rate, provider satisfaction rates, etc…)
- Vendor Relationship Owner (VRO) tasks to be completed monthly to ensure IT, security and compliance remediation actions are completed
- Engage vendor locations in analysis, remediation tactics against performance goals (MBOs), training needs and process improvement opportunities
- Responsible for financial oversight against budget, monthly review and approval of vendor invoices in alignment with Statement of Work (SOW), uphold terms and conditions for both UHC and vendor partner as outlined in SOWs, and to seek out financial risk / opportunity
- Host quarterly overall business reviews with each vendor partners to ensure both tactical strategic objectives are being met
- Long term and short term coordination with internal business partners for contracting (procurement), security (IRM), workforce effectiveness, forecasting / planning, technology, call routing, training and special projects (as required)
- Coordination with external business entities for data collection, 3rd party audits and vendor assessments
- Rigorous monitoring and review of financial controls
- Significant experience of working in ER Case Management with an excellent track record for building strong professional relationships and credibility across all levels of the organisation
- Bachelors degree or equivalent with 10 years partner management and/or sales experience
- Experienced marketer with 7+ years of experience developing strategic marketing plans
- Conversant with senior level executives
- Manages a department with responsibility for results, costs, methods and staff
Partner Management Job Description
- Partner with other global leaders to ensure consistency in customer and employee experience across all regions and geographies
- Provide strategic direction in the center to ensure we meet/exceed all metrics including sales, customer service, and service levels
- Partner with Workforce Management and Recruiting teams to ensure we meet all staffing and scheduling requirements to hit service level agreements
- Own the partnerships of all technical related partners, including business strategy alignment
- Manage partners to have most up to date product knowledge, implementation and operation skills
- Manage recruit, integration and onboarding of new partners
- Collaborate with new business, sales and engineering to fulfill corporate strategy and customer's need
- Develop friendly, collaborative, and long-term partnerships
- Organize creative partner performance measurement, proper KPI and incentive for different type of partners
- Run regular financial reviews for the business, covering all key areas that impact on the finances from pipeline and order intake to deep understanding of what drives operating margins and operational costs
- Operate with a growth mindset
- Extensive experience in managing execution & delivery of large scale portfolio of projects
- Demonstrated knowledge of the financial services data domain, portfolio management, data processing, meta data concepts, data lineage and profiling
- Demonstrated leadership, people management, coaching and team building skills with a superior ability to achieve successful results
- 5+ years of experience managing global vendor operations and partnerships
- Experienced in managing call center performance and building performance remediation plans focused on resolving the root cause issues
Partner Management Job Description
- Conduct impact analysis of any proposed changes that will impact on the accountability of the MI solutions
- Engage and facilitate the correct information visualisation for the business need and best value
- Do data profiling for accurate and accountable accuracy of the information delivered
- Provide analysis on the usability and use of the different delivered MI artefacts within the business environment
- Included with the elicitation and facilitation of requirements gathering is the basis of documenting and solidifying the approach with business that works best ot every unique area
- Prototyping of the information and delivery mechanism within the standards and governance of MI to the business to achieve a faster and more flexible interaction with final delivery
- Define the requirement, validate the requirement and track the requirement delivery through either own effort or collaboration with internal partner provided by the centre of excellence
- Facilitate and engage with the appropriate change management into the business and for the business
- Complete User Acceptance testing, final acceptance and sign off of deliverables with the business area
- Look for and enforce re-use and the other principles of world class MI design and implementation
- Amazing, superior Excel skills – you are a whiz and use it every day
- Experience negotiating contract terms and working through financial considerations / disputes with outside suppliers
- Experience with offshore and / or near shore
- Tracking and resolving production defects and issues reported in production platform
- Address application vulnerabilities identified through various risk and control checks
- Representation in variousaudits and executing technology remediation plans