Operations Excellence Manager Job Description
Operations Excellence Manager Duties & Responsibilities
To write an effective operations excellence manager job description, begin by listing detailed duties, responsibilities and expectations. We have included operations excellence manager job description templates that you can modify and use.
Sample responsibilities for this position include:
Operations Excellence Manager Qualifications
Qualifications for a job description may include education, certification, and experience.
Licensing or Certifications for Operations Excellence Manager
List any licenses or certifications required by the position: PMP, PMI, ISO, ACE, ITIL, FG, APAC, CSPM, LEAN, APICS
Education for Operations Excellence Manager
Typically a job would require a certain level of education.
Employers hiring for the operations excellence manager job most commonly would prefer for their future employee to have a relevant degree such as Bachelor's and Master's Degree in Engineering, Business, MBA, Management, Project Management, Marketing, Technical, Finance, Education, Industrial Engineering
Skills for Operations Excellence Manager
Desired skills for operations excellence manager include:
Desired experience for operations excellence manager includes:
Operations Excellence Manager Examples
Operations Excellence Manager Job Description
- Actively participate as a member of the US Commercial Operations – Operations Excellence pillar
- Develop ELSS competencies and deploy program to achieve operations goals including
- Work across the line of businesses supported by DMO to deliver consistent best in class advice and controls
- Lead the bi-monthly management council meetings between UTAS and DCMA
- Monitor EMS progress and participate in site improvement visits
- Work with sites & training teams to deliver targeted EMS training and demonstrate use of Lean/Six Sigma concepts
- Identify, prioritize and execute operational process improvement opportunities
- Lead development and implementation of new tools and automation technologies
- Lead planning and execution of new work intake
- Re-design processes to support transformational programs and other changes impacting operational processes
- Proven ability to work in all areas within the organization, and to deliver desired results to customers with various needs
- Some travel with overnight stays expected
- Identifying compelling implementation opportunities and helping develop them into follow on work
- Conducting financial analyses and working with benchmarks
- Must have a thorough understanding of problem-solving and quality improvement tools and techniques
- Knowledge and understanding of the fundamental processes of business, resource and capacity models, project requirements and the impact of external/internal influences on decision making, growth and decline
Operations Excellence Manager Job Description
- Provides manufacturing supervisory coverage as needed to support practical understanding of operations and general employee needs
- Define and maintain operational process flow content, procedures and documentation
- Define and implement strategies to measure operational performance and productivity, including use of tools and metric definition
- Provide consultative support to internal stakeholders regarding operational processes
- To track and analyze service center KPI dashboard
- To localize and coach service motion & service standard & lean concept to service centers
- To institute audit and KPI for service center and body shops(cooperate with body shop team)
- Parts & Accessory &Tooling & instrument management
- To analyze and track customer experience
- To follow up and analyze customer’s concerns and complaints
- Demonstrated ability to utilize Six Sigma Black Belt tools
- Knowledge of consulting and training methods, tools and techniques
- Knowledge of current events and developments within the clinical research industry
- Knowledge and understanding of the marketplace
- Ability to communicate effectively – when speaking/presenting and in writing, in one-on-one and group settings, while shifting as appropriate for the audience
- Previous experience complying with safety rules and programs
Operations Excellence Manager Job Description
- National service location planning and searching
- National service HC planning, tracking and training preparation
- Technical and front of house training plan
- To track and improve cost reduction in terms of purchasing goodwill, warranty, internal use and travel
- Service plan management to meet customer’s needs in terms of maintenance plan, 4G retrofit, ludicrous retrofit
- Cooperate with US service operation team to implement new service process and standards and localize it to service center
- Cooperate with other teams such as sales, delivery, training, engineering
- Takes ownership for maintaining and tracking the people pipeline tracker
- Collaborates with Industrial Engineering to develop and execute operating plans and to improve operational performance results
- Reviews daily operational performance (i.e., productivity and financial) to facilitate continuous improvements and to ensure business plan targets are met
- PMP certification, PMI certificate or equivalent work experience
- 4 plus years of company knowledge or equivalent supply chain experience
- Certified process improvement workshop staff / practitioner
- Knowledge of Microsoft applications such as Excel, Word
- End to End supply chain knowledge is a must
- Subject matter expertise in logistics, supply chain, fulfillment
Operations Excellence Manager Job Description
- Participates in quarterly business reviews with multiple functional groups and customers to identify business development and revenue growth opportunities
- Oversees intra-quarter data analysis to identify changing client trends and make the necessary adjustments to performance goals which drive continuous improvement
- Ensures operational reports are accurate, distributed, and posted for each location to raise performance awareness and ensure effective communication of results
- Creates ISO contracts with ISO registrar to meet operational needs and to obtain and retain ISO certifications
- Manages quality programs and systems (e.g., balanced scorecard, customer concerns, inspections, QDocS, ) to ensure operational compliance with ISO requirements
- Coordinates ISO contract modifications to secure ISO certification for new business accounts and to meet contractual obligations
- Coordinates, plans, and manages ISO and Sarbanes Oxley SAS70 audits to support operational preparation and participation and to facilitate scheduling, resource planning, and execution
- Management of senior project managers and project analysts as direct reports, specifically leading the development, training, and mentoring of associates in project-based roles
- Program communications, training and change management activities
- Identification and design of new projects and continuous improvement activities
- Continuous Improvement (Lean, Six Sigma) 8+ years
- Proven ability to operate autonomously across multiple teams in a matrix organization
- Proven ability to lead teams with or without direct reports
- Relevant project management qualifications preferred such as PMP / Scrum Master certifications
- Experience in improvement processes
- Master/Bachelor's degree from a University program in Business Management or equivalent experience
Operations Excellence Manager Job Description
- Lead the project execution phase of key projects in partnership with project leaders and teams
- Provide project management expertise and coaching to U.S. Region team members
- Enable the management of key organizational KPIs and assist in the definition of baseline metrics
- Interacts with all levels of management and hourly workforce to research needs and determine appropriate employee communications messages and activities
- Responsible for employee communication meeting compliance
- Assists with new employee integration objectives
- Assist Plant Human Resources Manager with driving business leader ownership and accountability for overall talent retention & development
- Assist the Plant Human Resources Manager with overall culture change related to positive employee relations
- Assist Plant Human Resources Manager in driving business ownership and accountability of diversity and inclusion strategy
- Partners with the local management team to develop and administer local rewards and recognition programs to promote high employee retention
- 3-5 years of management experience in the automobile industry
- 2+ years of professional experience in a start-up environment and supply chain related experience
- Highly motivated and intelligent self-starter with the desire for constant process improvement
- Proficiency with MS Office and ERP system
- Ability to occasional international and domestic travel
- Six Sigma-Green Belt certification or above is strongly preferred