IT Technical Analyst Job Description
IT technical analyst
provides internal support for Citrix products and Citrix standard hardware equipment, software, and peripherals.
IT Technical Analyst Duties & Responsibilities
To write an effective IT technical analyst job description, begin by listing detailed duties, responsibilities and expectations. We have included IT technical analyst job description templates that you can modify and use.
Sample responsibilities for this position include:
Installs, tests and tunes software and hardware related to database management systems
On boards consumers to CCP web services for each environment ensuring consumers follow expected guidelines
Orchestrating activities to ensure all required tasks are completed in order for activity records to be created
Manages multiple projects simultaneously ensuring approvals, access and all documentation is provided and updated accordingly meeting project timelines
Code and validate XML configuration files required for consumer access
Submit RACF requests for access and follow up and expedite request as needed
Investigates technical issues with services providing and explaining issues to consumers and BU
First line of technical support for the team
On-boarding Process – coordinating multiple projects in different environments
XML coding for configuration files changes
IT Technical Analyst Qualifications
Qualifications for a job description may include education, certification, and experience.
Licensing or Certifications for IT Technical Analyst
List any licenses or certifications required by the position: ITIL, MCP, PMP, COMPTIA, CCNA, MCSE, VCP, CCNP, IBM
Education for IT Technical Analyst
Typically a job would require a certain level of education.
Employers hiring for the IT technical analyst job most commonly would prefer for their future employee to have a relevant degree such as Bachelor's and University Degree in Computer Science, Information Technology, Education, Technical, Business, Engineering, Technology, Information Systems, Associates, Management
Skills for IT Technical Analyst
Desired skills for IT technical analyst include:
Hardware
Internals
Peripherals
Software on platforms supported
Change and incident management
Audit requirements
CMM
Citrix Administration
Domain registration standards
Domains
Desired experience for IT technical analyst includes:
Documentation for Client Request Process
Provide estimates for project tasks
Document processes, standard operating procedures and work instructions associated with the process, using standard techniques
Ensuring that new infrastructure solutions are delivered consistently throughout the organization
Analyze, document and promote standards and patterns that represent the mainframe and open system enterprise architectural goals
Research and provide guidance on emerging technologies and industry trends maintain expert knowledge of internal and external-facing systems
IT Technical Analyst Examples
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IT Technical Analyst Job Description
Job Description Example
Our company is looking for an IT technical analyst. To join our growing team, please review the list of responsibilities and qualifications.
Responsibilities for IT technical analyst
- Technical details & best practices – comfortable with technology in general (system, integration layers, data and process) so that they can advise on best practices within technology
- Assist in troubleshooting of system/data issues – whilst not a RTB role, the candidate will need to become involved in troubleshooting system/data issues if they occur
- Provide overall support to the NERC CIP Operations Program Management, Project Oversight, Communications and Quality Improvement activities as needed
- Promote and monitor the NERC CIP Culture of Compliance across the enterprise
- Perform resource analysis across the enterprise to identify program level resource opportunities and gaps and provide and enterprise-wide view of resourcing across NERC CIP projects
- Support the authoring of process for NERC CIP IT process-level documents
- Support the yearly procedure review/update process through the CIP Annual Procedure review
- Provide framework for and coordinate change management, communications and training activities within IT for the NERC CIP Program
- Serve as an IT Consultant for all tool integrations, modifications, replacements and changes that support the NERC CIP Program
- Developing program level metrics, engagement with Mitigation Plan and Action tracking
Qualifications for IT technical analyst
- Proficiency in web infrastructure components (Databases, Application Servers, Web Servers)
- UNIX and Oracle skills required
- Strong business acumen to quickly learn new business processes
- Strong knowledge of SharePoint and Visio
- Proven success in developing organization operating standards/processes supporting documentation and templates
- Effective time management skills the ability to multitask and prioritise work load
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IT Technical Analyst Job Description
Job Description Example
Our growing company is hiring for an IT technical analyst. Please review the list of responsibilities and qualifications. While this is our ideal list, we will consider candidates that do not necessarily have all of the qualifications, but have sufficient experience and talent.
Responsibilities for IT technical analyst
- Provide technical support for regulatory and internal audits
- Manage multiple concurrent assignments with varying deliverables and dates
- Active participant in annual Cyber Security Incident response exercises supporting IT Compliance Operations
- Assist and mentor individuals to build NERC CIP Compliance understanding and awareness
- Actively build Information Technology, Business and Industry relationships gaining broader knowledge to support innovative solutions with NERC CIP
- Meeting with end users and stakeholders to understand their needs and how SharePoint can help them
- Being a liaison between end users and SharePoint Administrators
- Determine how SharePoint can integrate with existing processes and applications
- Create documentation such as process flow charts, job aids
- Create and maintain lists, libraries, site pages, content types, site columns, other site settings
Qualifications for IT technical analyst
- Federation using FFS, both SP initiated and IDP initiated
- Large installation
- SharePoint 2012 agent
- Weblogic ASA agents
- PeopleSoft and other ERP agents
- Secure Proxy servers
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IT Technical Analyst Job Description
Job Description Example
Our growing company is searching for experienced candidates for the position of IT technical analyst. To join our growing team, please review the list of responsibilities and qualifications.
Responsibilities for IT technical analyst
- Installation, configuration and administration of desktop and laptop PC’s, printer hardware, telephones, mobility devices (iPhone, Windows Mobile & Blackberry) and remote tools
- Testing new applications
- Troubleshooting existing applications
- Manages systems development or process improvement projects by applying basic project management methodology
- Working with developers and software architects to design APIs and interfaces for multiple systems
- Ensuring a solution satisfies the needs and interests of consumers and dependent services
- Assembling, analyzing, and generating high quality functional specifications for technical teams
- Performing various project management-related tasks as needed
- Documenting and managing internal meetings
- Working closely with development team lead to build backlogs and plan iterations
Qualifications for IT technical analyst
- Must have excellent problem solving skills and be customer centric
- Knowledge on Hibernate
- Knowledge on Cassandra, Hadoop and Solr
- 5+ years of hands on development experience in PHP/Javascript and Oracle RDBMS required
- Experience with tools such as Fiddler, Postman, Chrome Developer Tools
- Defusing problems and putting forward solutions that are in the best interest of the company and employees
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IT Technical Analyst Job Description
Job Description Example
Our company is looking to fill the role of IT technical analyst. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for IT technical analyst
- Regular liaison with Hardware Maintenance Company to ensure that equipment is repaired in accordance with the maintenance agreement
- Participate in ongoing special projects in support of the company’s environment and strategic plans
- Documenting and communicating the current process vs
- Provide technical guidance to development teams for new project initiatives
- Influences overall IT and business planning
- Project Coordination and Representation with University Information Services (UIS) and Employee Services (ES), including advocating for CU Boulder needs across all campuses
- Proven customer service skills and a client focused approach
- Excellent communication, collaboration, and organization skills
- Record of effective time manager skills and ability to work well under tight deadlines
- Delivery of IT systems that support business strategies aligned to the evolving IT landscape as it relates to the Global Clinical Development organization in MSD
Qualifications for IT technical analyst
- Expertise in CAD setup and administration
- Strong technical/functional knowledge of Windchil applications
- Strong experience in delivery of IT solutions
- Experience with Model Checking
- Data Modeller/Architect experience
- Support both HR managers and staff, help serve constituents across campus
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IT Technical Analyst Job Description
Job Description Example
Our company is growing rapidly and is looking for an IT technical analyst. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for IT technical analyst
- Working closely as part of the content management delivery teams as a technical resource responsible for technical analysis, configuration, query design and implementation
- Delivery of innovative experiments, specifically contributing to idea generation, idea incubation, and/or experimentation
- Collaborates with Branchburg NJ, Prague, Singapore IT Hubs to deliver initiatives and platforms
- Manage work to procedurally driven integrated work schedules
- Identify and resolve system issues using industry regulated corrective action and performance improvement processes
- Adhere to cyber security protocols and maintain cyber security equipment on applicable systems
- Emergency response organization support required
- Participation required for IT on-call duty periodically during off hours
- Determine scope and resolution of problems and ensure customer/partners have appropriate updates
- Provide application or infrastructure technical expertise, analysis and specifications for IT systems to meet business requirements in accordance with IT architecture policies and standards
Qualifications for IT technical analyst
- Bachelor's Degree in Information Technology, Computer Science, Information Systems or other related field
- Demonstrably in-depth knowledge of HR-related processes and –systems
- Minimum of 3 years of Security monitoring experience and incident response activities
- At least 3 years of significant technical experience with large scale validated scientific computer systems and 2 years of IT technical analysis or solution delivery experience
- Experience delivering IT solutions in a validated environment
- Understanding of Mobile development concepts and architectures